The POS Platform Blueprint

A Complete Guide to Building an Enterprise Multi-Tenant Point of Sale System

Version: 7.0.0 Created: December 29, 2025 Updated: March 2, 2026 Target Platform: /volume1/docker/pos-platform/


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║                    Enterprise Multi-Tenant Point of Sale                      ║
║                          Architecture & Implementation                        ║
║                                                                               ║
╚═══════════════════════════════════════════════════════════════════════════════╝

How to Use This Book

This Blueprint is a self-contained guide for building a production-grade, multi-tenant POS system using Claude Code’s multi-agent orchestration. Every diagram, code sample, database schema, and implementation detail is included directly in these pages.

Reading Order

If You Want To…Start With…
Understand the visionPart I: Foundation (Ch 01)
Review architecture decisionsPart II: Architecture (Ch 02-05) — 52 ADRs in Ch 02
Build the databasePart III: Database (Ch 06-09)
Trace BRD to codeAppendix F: BRD-to-Code Module Mapping

Table of Contents

Front Matter


Part I: Foundation (Chapter 01)

What this book is and how to use it


Part II: Architecture (Chapters 02-05)

System design, quality attributes, and key decisions

Note: In v3.0.0, standalone architecture chapters were consolidated into enriched Characteristics and Styles chapters. In v4.0.0, the full BRD v20.0 was integrated. In v5.0.0, Foundation chapters 02-04 were removed and all chapters renumbered.


Part III: Database (Chapters 06-09)

Complete data layer specification


Appendices

Note: In v6.0.0, Parts IV-VIII (Backend, Frontend, Implementation, Operations, Reference) and Appendices A-E were removed for architect-led rewrite. All architecture decisions are consolidated as 52 ADRs in Chapter 02. Safety tag v5.3.0-pre-restructure preserves the previous content.


Book Statistics

MetricValue
Total Chapters9
Parts3
Appendices2 (F, G)
ADRs51
Database Tables69
API Endpoints75+
Domain Events80
Code Services142
Target GradeA (Production-Ready)

How to Print This Book

Use Pandoc to compile all chapters into a single PDF:

# Install Pandoc (if not installed)
# macOS: brew install pandoc
# Ubuntu: apt install pandoc texlive-xetex

# Navigate to Blueprint folder
cd /volume1/docker/planning/000-POS-Learning/00-Blue-Print

# Compile to PDF
pandoc \
  00-BOOK-INDEX.md \
  01-PREFACE.md \
  Part-I-Foundation/*.md \
  Part-II-Architecture/*.md \
  Part-III-Database/*.md \
  Appendices/*.md \
  -o POS-Blueprint-Book.pdf \
  --toc \
  --toc-depth=3 \
  --pdf-engine=xelatex \
  -V geometry:margin=1in \
  -V fontsize=11pt \
  -V mainfont="DejaVu Sans" \
  -V monofont="DejaVu Sans Mono"

Option 2: VS Code Extension

  1. Install “Markdown PDF” extension in VS Code
  2. Open each chapter
  3. Right-click > “Markdown PDF: Export (pdf)”
  4. Combine PDFs using any PDF merger

Option 3: Web-Based

Use online tools like:

  • Dillinger.io - Paste markdown, export as PDF
  • GitHub - Each .md file renders nicely for printing
  • Grip - Local GitHub-style markdown preview

Option 4: Build Script (Automated)

#!/bin/bash
# save as: build-book.sh

BOOK_DIR="/volume1/docker/planning/000-POS-Learning/00-Blue-Print"
OUTPUT="$BOOK_DIR/POS-Blueprint-Book.pdf"

# Collect all markdown files in order
FILES=(
  "$BOOK_DIR/00-BOOK-INDEX.md"
  "$BOOK_DIR/01-PREFACE.md"
)

# Add Part I-III + Appendices
for part in Part-I-Foundation Part-II-Architecture Part-III-Database Appendices; do
  for file in "$BOOK_DIR/$part"/*.md; do
    [ -f "$file" ] && FILES+=("$file")
  done
done

# Build PDF
pandoc "${FILES[@]}" -o "$OUTPUT" --toc --toc-depth=3

echo "Book compiled: $OUTPUT"

Estimated Print Size

FormatPagesNotes
Full Book~150-200All chapters and appendix
Core (Parts II-III)~120Architecture + Database

Version History

VersionDateChanges
7.0.02026-03-02Unified Web Application: Nexus POS + Nexus Admin consolidated into single “Nexus POS” React web app with role-based navigation (OWNER, MANAGER, CASHIER, BUYER, AUDITOR). Tauri desktop wrapper removed — hardware via web protocols (Star WebPRNT, USB HID, Stripe Terminal SDK). New ADR-052 (Unified Web App), ADR-046 superseded. ADR-048 stays active — better-sqlite3→SQLite WASM (sql.js/wa-sqlite + OPFS). 52 ADRs (43 active, 7 superseded, 2 removed). All “Nexus Admin”/“Admin Portal” references → “Nexus POS” with role context. Appendix G screen inventory: POS/Admin/Both→role-based columns. Safety tag: v6.4.0-pre-unification.
6.4.02026-03-01New Appendix G: Application Screen Reference. 118 screens cataloged across 7 modules (Sales 22, Customers 10, Catalog 18, Inventory 23, Setup 22, Integrations 12, Raptag 8, Cross-cutting 3). 13 ASCII wireframes. Full BRD traceability (screen→BRD section→database table→Appendix F service). POS Terminal context (hardware, offline, shortcuts, flows). 8 navigation flow maps. Traceability matrix. ~6,000 lines. Appendices: 1→2.
6.3.02026-03-01Comprehensive review: 50 findings resolved. 3 new ADRs (049-051: Socket.io, Prisma+RLS, State Management). ADR-015/037 superseded. 6 missing tables added (pricing_rules, purchase/transfer orders, store_credits). 69 total tables. 8 FK type fixes. 9 RFID RLS variable fixes. Ch 03 K.2.1 Availability rewritten for online-first. Ch 05: 8 offline-first locations rewritten, 5 decisions fixed, state machine 7.12 updated. 25 BRD-v12→v20 NFR citations fixed. All footers to 6.3.0. 52 ADRs total (43 active, 6 superseded, 2 removed).
6.2.02026-03-01Online-first pivot: offline-first → online-first with thin offline fallback. New ADR-048, ADR-002 superseded. Ch 04 L.10A.1 rewritten: 6-table SQLite → 2-table, CRDTs removed, 3-state connection monitor, flag-on-sync price discrepancy, safety buffers. ADR-046 updated. 48 ADRs total.
6.1.02026-02-28Tech stack pivot: .NET/C# → TypeScript/Node.js + Nexus branding across ALL chapters. ADR surgery: 9 modified, 2 new (046-047), 3 superseded, 2 removed (47 total). Ch 04: 22 C# code blocks → TypeScript, 6 diagrams. Ch 05: 33 naming fixes. Ch 06-08: code blocks converted. Cross-ref audit: 7 fixes.
6.0.02026-02-27Major restructure: removed Parts IV-VIII + Appendices A-E for architect-led rewrite. 28 new ADRs (018-045) consolidated into Ch 02 (45 total). Cross-references audited (38 fixes). 32→9 chapters, 8→3 Parts, 6→1 Appendix
5.3.02026-02-27Stitch design handoff: Appendix D rewritten (33 fixes), 29 Admin screens added (Ch 15), 4 Raptag sub-screens (Ch 16), 16 new components + icon library + token gaps (Ch 17), Stitch-Design-Handoff.md + Stitch-Design-Spec.md created
5.2.02026-02-27Full architect review: 10 new ADRs (007-016), namespace unified to POS.*, RabbitMQ to LISTEN/NOTIFY, schema-per-tenant to RLS, security standardized (Argon2id/BCrypt/RS256), 163+ findings resolved
5.1.02026-02-27Full review + enhancement of Parts III-V: fixed schema-per-tenant artifacts, added tenant_id to 38 tables, compound tax redesign, event_outbox + state_transitions tables, CQRS/MediatR for Sales, transactional outbox, 6-Gate Security Pyramid, ACL per provider, error code catalogue, SQLite schema rewrite, performance budgets, WCAG 2.1 AA accessibility, component state patterns
5.0.02026-02-25Removed Ch 02-04 (Foundation), rewritten Ch 01 as Blueprint Purpose, renumbered 35 to 32 chapters
4.0.02026-02-25BRD v20.0 integrated as Chapter 08: Architecture Components; all subsequent chapters renumbered (+1); 26 contradictions reconciled across 12 chapters and 4 appendices
3.3.02026-02-25RFID Counting Subsystem: BRD v20 (Section 5.16 RFID Config, Section 4.6.8 multi-operator counting, 6 new decisions #108-113), schema fixes (tenant_id/RLS on all RFID tables, 3 new tables), chunked sync API, Raptag home dashboard + progress tracking + auto-save/recovery
3.2.02026-02-24Added Appendix F: BRD-to-Code Module Mapping (142 services across 7 modules, 80 domain events, 19 state machines, 107 decisions mapped with full traceability)
3.1.02026-02-22Structural cleanup: section numbering standardized across all 34 chapters + 5 appendices, Ch 08/09 rewritten for RLS, Document Information footers added, cross-references audited and fixed
3.0.02026-02-22Chapter consolidation (39 to 34): merged High-Level Architecture, Multi-Tenancy, Domain Model, Event Sourcing, and Offline-First into Architecture Characteristics (Ch 06) and Architecture Styles (Ch 07); full renumbering
2.0.02026-02-19Expert panel review, integration module additions
1.0.02025-12-29Initial Blueprint Book (39 chapters)

Contributors

RoleContributor
ArchitectClaude Code Architect Agent
AuthorClaude Code Editor Agent
ReviewerClaude Code Engineer Agent
ResearchClaude Code Researcher Agent
CoordinatorClaude Code Orchestrator

Blueprint Maintenance

How to Update This Blueprint

See BLUEPRINT-INSTRUCTIONS.md for complete maintenance procedures.

Quick Reference:

TaskAction
Edit contentUpdate master file, copy to mdbook-src/src/
Add chapterCreate file, update this index, update SUMMARY.md
Add appendixCreate file, update this index, update SUMMARY.md
Build PDFRun ./build-book.sh
Deploy webRun cd mdbook-src && mdbook build && wrangler pages deploy book

CRITICAL: When adding or removing chapters/appendices, you MUST update:

  1. This file (00-BOOK-INDEX.md)
  2. mdbook-src/src/SUMMARY.md
  3. Copy updated index to mdbook-src/src/00-BOOK-INDEX.md

Live Site

URL: https://pos-blueprint.pages.dev/


Thoughts & Recommendations

Current Status (as of 2026-03-01)

The blueprint is in architecture foundation state after v6.0.0 restructure. Parts I-III + Appendix F provide the complete architecture and database foundation. Parts IV-VIII and Appendices A-E have been removed for architect-led rewrite.

What’s Complete

  • 51 Architecture Decision Records (Ch 02) — all key decisions formalized
  • Complete database schema (69 tables across 16 domains)
  • Full BRD (19,900+ lines, 7 modules, 113 business decisions)
  • Architecture Styles (~5,000 lines of implementation patterns)
  • BRD-to-Code traceability (142 services, 80 events, 19 state machines)

What Needs Rewrite (Planned)

  • Part IV: Backend — API Design, Service Layer, Security, Integrations
  • Part V: Frontend — Nexus POS, Nexus Admin, Nexus Raptag, Component Library
  • Part VI: Implementation — Dev Environment, Roadmap, 4 Phases
  • Part VII: Operations — Deployment, Monitoring, Security, DR, Tenant Lifecycle
  • Part VIII: Reference — Claude Commands, Glossary, Checklists, Troubleshooting
  • Appendices A-E — API Reference, ERD, Events, Mockups, Templates

Implementation Notes

  1. Follow the ADRsChapter 02 has 51 formalized decisions with rationale
  2. Ch 04 is the mega-reference — ~5,000 lines covering all implementation patterns
  3. Ch 05 is the BRD — ~19,900 lines with complete business requirements
  4. Schema provisioning — Use the SQL functions in Chapter 06 or Chapter 07
  5. Safety tagv5.3.0-pre-restructure preserves all removed content for reference

Change Log

DateChangeAuthor
2026-03-02v7.0.0 - Unified Web Application: Nexus POS + Nexus Admin → single “Nexus POS” web app. Tauri removed. ADR-052 added, ADR-046 superseded. SQLite WASM. 52 ADRs.Claude Code
2026-03-01v6.4.0 - New Appendix G: Application Screen Reference (118 screens, 13 wireframes, 8 nav flows, full BRD traceability)Claude Code
2026-03-01v6.3.0 - Comprehensive review: 50 findings resolved, 3 new ADRs (049-051), 6 new tables, Ch 03 K.2.1 rewritten, Ch 05 offline rewrite (8 locations), 25 NFR citations fixed, all footers updatedClaude Code
2026-03-01v6.2.0 - Online-first pivot: ADR-048 (online-first data strategy), ADR-002 superseded, Ch 04 L.10A.1 rewritten (2-table SQLite, 3-state monitor, flag-on-sync, CRDTs removed)Claude Code
2026-02-28v6.1.0 - Tech stack pivot: .NET/C# to TypeScript/Node.js in Ch 04 (22 code blocks, 6 diagrams, naming pass)Claude Code
2026-02-27v6.0.0 - Major restructure: removed Parts IV-VIII + Appendices A-E, consolidated 45 ADRsClaude Code
2026-02-27v5.3.0 - Stitch design handoff: gap-fill (Appendix D, Ch 15-17) + 2 new handoff documentsClaude Code
2026-02-27v5.2.0 - Full architect review: 10 new ADRs (007-016), namespace unified to POS.*, 163+ findings resolvedClaude Code
2026-02-27v5.1.0 - Full review + enhancement of Parts III, IV, V (12 chapters)Claude Code
2025-12-29Initial Blueprint v1.0.0Claude Code
2026-01-24Added maintenance instructions, updated appendix listClaude Code
2026-02-22v3.0.0 - Chapter consolidation (39 to 34), full renumberingClaude Code
2026-02-23v3.1.0 - Structural cleanup: section numbering, RLS fix, footers, cross-refsClaude Code
2026-02-25v5.0.0 - Removed Ch 02-04 (Foundation), rewritten Ch 01 as Blueprint Purpose, renumbered 35 to 32 chaptersClaude Code
2026-02-25v4.0.0 - BRD v20.0 as Ch 08, full renumber (34 to 35 chapters), contradiction reconciliationClaude Code
2026-02-24v3.2.0 - Added Appendix F: BRD-to-Code Module MappingClaude Code

“Build it right the first time. This Blueprint is your guide.”

Preface

Why This Book Exists

In late 2025, we embarked on a journey to replace an aging QuickBooks Point of Sale system with a modern, multi-tenant platform. What started as a simple migration project evolved into something much more ambitious: a comprehensive Blueprint for building enterprise-grade retail software.

This book captures everything we learned—the architecture decisions, the database designs, the implementation patterns, and the operational procedures. It’s not a theoretical exercise; it’s a practical guide born from real retail operations across five store locations.


The Three-Phase Philosophy

We adopted a deliberate three-phase approach:

╔═══════════════════════════════════════════════════════════════════════════╗
║                                                                           ║
║   PHASE 1: LEARN                    PHASE 2: DESIGN                      ║
║   ─────────────                     ──────────────                       ║
║   Build Stanly (bridge to QB)       Clean room architecture              ║
║   Build Raptag (RFID system)        Domain models without legacy         ║
║   Test with real stores             Database schema for scale            ║
║   Document every discovery          API specifications                   ║
║                                                                           ║
║                          ↓                                               ║
║                                                                           ║
║                    PHASE 3: BUILD                                        ║
║                    ──────────────                                        ║
║                    Fresh POS system from scratch                         ║
║                    Using learnings, not legacy code                      ║
║                    Multi-tenant from day one                             ║
║                    Production-grade quality                              ║
║                                                                           ║
╚═══════════════════════════════════════════════════════════════════════════╝

The critical insight: We don’t evolve legacy systems into production. We learn from them, then build fresh. This book is the culmination of Phase 2—the complete design that enables Phase 3.


What Makes This Blueprint Different

1. Self-Contained

Every diagram, code sample, and SQL statement is included directly in these pages. You won’t find “see external documentation” or “refer to file X.” Everything you need is here.

2. Production-Grade

This isn’t a prototype specification. The database schema has 69 tables. The API has 75+ endpoints. The architecture handles offline operations, multi-tenancy, and PCI-DSS compliance. We designed for the edge cases.

3. Claude Code Native

This Blueprint is designed to be built using Claude Code’s multi-agent orchestration. Every chapter includes the exact commands to implement each section. The book and the tool work together.

4. Battle-Tested Patterns

The patterns in this book come from real retail operations—from handling offline sales during network outages to reconciling inventory across multiple locations. These aren’t theoretical; they’re proven.


Who Should Read This Book

ReaderFocus Areas
ArchitectsParts II, III (Architecture, Database)
Backend DevelopersParts II (Ch 04-05), III (Database)
Frontend DevelopersPart II Ch 05 (BRD modules), Appendix F (service mapping)
DevOps EngineersPart III (Database Strategy), Part II Ch 04 (Observability, Security)
Product ManagersPart I (Foundation), Part II Ch 05 (BRD)
Business AnalystsPart I (Foundation), Part II Ch 05 (BRD)

How to Use This Book

If Starting Fresh

Read sequentially from Part I through Part III. This gives you the full context before implementation.

If Joining Mid-Project

  1. Read Part I (Foundation) for context
  2. Read the relevant Part for your work area
  3. Use Appendix F for BRD-to-code service mapping

If Looking Up Specific Information

Jump directly to:

  • Ch 04 (Architecture Styles) for implementation patterns (~5,000 lines)
  • Ch 05 (Architecture Components / BRD) for business requirements (~19,900 lines)
  • Appendix F for BRD-to-code module mapping (142 services)

The Technology Stack

This Blueprint specifies a complete technology stack:

┌─────────────────────────────────────────────────────────────────────────┐
│                         TECHNOLOGY STACK                                │
│                                                                         │
│   BACKEND                          FRONTEND                             │
│   ───────                          ────────                             │
│   Node.js + TypeScript (API)       React/TypeScript (Nexus POS Web)    │
│   Prisma ORM                       React Native (Nexus Raptag)         │
│   PostgreSQL 16                    SQLite WASM (Offline Storage)       │
│   Socket.io (Real-time)            Vite + TailwindCSS + shadcn/ui     │
│                                                                         │
│   INFRASTRUCTURE                   INTEGRATIONS                         │
│   ──────────────                   ────────────                         │
│   Docker + Docker Compose          Shopify (E-commerce)                │
│   Prometheus + Grafana             Stripe/Square (Payments)            │
│   Redis 7.x (Caching)             Zebra (RFID Printers)               │
│   Tailscale (VPN Mesh)                                                 │
│                                                                         │
└─────────────────────────────────────────────────────────────────────────┘

Conventions Used

Code Samples

// TypeScript code appears in blocks like this
export class OrderService {
  // Implementation
}

SQL Statements

-- SQL code appears in blocks like this
CREATE TABLE orders (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid()
);

Claude Commands

# Claude Code commands appear like this
/dev-team implement OrderService with event sourcing

Important Notes

Note: Important information appears in blockquotes like this.

Warning: Critical warnings that could cause issues.

Diagrams

ASCII diagrams are used throughout for portability:

┌─────────┐     ┌─────────┐     ┌─────────┐
│ Client  │────►│   API   │────►│Database │
└─────────┘     └─────────┘     └─────────┘

Acknowledgments

This Blueprint was created through collaboration between:

  • Business stakeholders who defined the requirements
  • Store employees who provided real-world feedback
  • The Stanly project which taught us what works (and what doesn’t)
  • The Raptag project which proved mobile RFID feasibility
  • Claude Code agents who helped design, implement, and review

A Note on Quality

We set a goal: this system should be Grade A production quality. That means:

  • Availability: 99.9% uptime (less than 9 hours downtime per year)
  • Performance: Sub-2-second transaction completion
  • Security: PCI-DSS compliant, zero card data storage
  • Reliability: Works offline, syncs when connected
  • Scalability: Multi-tenant from day one

Every design decision in this book was made with these targets in mind.


Let’s Build

You’re holding the complete Blueprint. The architecture is designed. The database is specified. The APIs are defined. The UI is wireframed. The operations procedures are documented.

All that’s left is to build it.

Turn the page and let’s begin.


December 2025


Document Information

AttributeValue
Book TitleThe POS Platform Blueprint
Version7.0.0
CreatedDecember 29, 2025
UpdatedMarch 1, 2026
Total Chapters9
Total Appendices1 (F)
Target Platform/volume1/docker/pos-platform/
Print CommandSee “How to Print This Book” in Index

Chapter 01: Blueprint Purpose

1.1 What This Book Is

The POS Platform Blueprint is the complete architecture and implementation guide for building an enterprise multi-tenant retail Point of Sale system. It is the single source of truth for every design decision, database schema, API contract, deployment procedure, and implementation pattern needed to build the platform from scratch.

This book is self-contained. Every diagram, code sample, and specification lives within these chapters. There are no external dependencies or unresolved references. A development team should be able to build the entire system using only this document.


1.2 Who Uses This Book

This Blueprint is designed for Claude Code teams and agents during the coding and development phase. It serves as the foundation plan that AI-assisted development teams follow when implementing the POS platform.

AudienceHow They Use It
Claude Code agentsPrimary reference during implementation; follow specs exactly
Team leadsAssign work by chapter/module; verify implementations against specs
ArchitectsReview ADRs and architecture decisions before implementation
DevelopersLook up API contracts, database schemas, service patterns
DevOpsFollow deployment, monitoring, and DR procedures

1.3 What the POS Platform Does

The POS Platform is a unified commerce solution for small-to-mid-size retailers operating both online and brick-and-mortar stores. It replaces legacy point-of-sale systems with a modern, multi-tenant SaaS platform.

Core Capabilities

CapabilityDescription
Point of SaleProcess sales, returns, exchanges across physical locations
Inventory ManagementReal-time stock tracking across all locations
Multi-LocationSupport any number of stores per tenant
Shopify IntegrationTwo-way inventory and order synchronization
Online-First + Offline FallbackAPI-primary operation with 2-table SQLite fallback during network outages (ADR-048)
RFID CountingRapid bulk inventory counting via dedicated Raptag mobile app
Multi-TenantRow-level isolation with PostgreSQL RLS; one platform, many retailers
Payment ProcessingPCI SAQ-A semi-integrated via Stripe (no card data touches our system)

Key Architecture Decisions

  • Event-Driven Modular Monolith (Central API) + Microkernel (Nexus POS)
  • PostgreSQL with Row-Level Security for tenant isolation
  • Online-first with offline fallback — API-primary data access via React Query, 2-table SQLite fallback for brief outages (ADR-048)
  • Node.js/TypeScript backend, React/TypeScript single web application (Nexus POS), React Native mobile (Nexus Raptag)
  • PostgreSQL LISTEN/NOTIFY for v1.0 events (Kafka deferred to v2.0)

1.4 How to Use This Book

Structure: 9 Chapters, 3 Parts, 2 Appendices

PartChaptersPurpose
I. FoundationCh 01This chapter – what the book is and how to navigate it
II. ArchitectureCh 02-05ADRs, architecture characteristics, styles analysis, and the full BRD
III. DatabaseCh 06-09Database strategy, schema design, entity specifications, indexes

Appendix F provides BRD-to-code module mapping (142 services, 80 events, full traceability). Appendix G provides the Application Screen Reference (118 screens, 13 wireframes, full BRD-to-UI traceability).

Reading Guide

Starting a new implementation? Read Parts I-II first for context, then jump to Part III for database design.

Implementing a specific module? Start with Ch 05 (Architecture Components / BRD) to find your module’s requirements, then check Ch 04 (Architecture Styles) for implementation patterns.

Looking up architecture patterns? Ch 04 contains the full implementation reference (~5,000 lines) including online-first with offline fallback, multi-tenancy, security, testing, and observability strategies.


1.5 Key Mega-References

Two chapters serve as the primary implementation references and contain the bulk of the technical detail:

Chapter 04: Architecture Styles Analysis (~5,000 lines)

The architectural backbone of the system. Key sections include:

SectionContent
L.4Selected Architecture Strategy (modular monolith + event-driven)
L.4ACQRS and Event Sourcing scope
L.9ASystem Architecture Reference (3-tier, service boundaries)
L.9BData Flow Reference (online/offline sale and sync flows)
L.9CDomain Model Reference (bounded contexts, aggregates)
L.10A.1Online-First with Offline Fallback (2-table SQLite, 3-state connection monitor, ADR-048)
L.10A.4Multi-Tenancy with Row-Level RLS
L.6QA and Testing Strategy
L.7Observability (LGTM Stack)
L.8Security (6-Gate Pyramid)

Chapter 05: Architecture Components / BRD v20.0 (~19,900 lines)

The complete Business Requirements Document with 7 modules and 113 decisions:

ModuleScope
Module 1Sales (Transaction Processing & POS Operations)
Module 2Customers (Customer Management & Loyalty)
Module 3Catalog (Product Catalog & Pricing)
Module 4Inventory (Inventory Management & Supply Chain)
Module 5Setup & Configuration (System Administration)
Module 6Integrations & External Systems
Module 7State Machines & Workflow Reference

Authority rule: When the BRD (Ch 05) conflicts with any other chapter, the BRD wins.


1.6 Conventions Used in This Book

  • Section numbering: All chapters use ## X.Y Title format (e.g., ## 1.1 What This Book Is)
  • Cross-references: Point to chapter numbers and filenames (e.g., “See Chapter 04”)
  • Code samples: Complete, copy-paste ready; file paths included as comments
  • Document footer: Every chapter ends with a standardized Document Information table
  • Dual-file sync: Every chapter exists in both the master directory and mdbook-src/src/ for web publishing

1.7 Summary

This Blueprint Book is the complete specification for the POS Platform. It is designed to be consumed by Claude Code agents and development teams who will implement the system. Start with the architecture chapters (Part II) for the big picture, then drill into the specific Part relevant to your current task.

Next Chapter: Chapter 02: Architecture Decision Records


Document Information

AttributeValue
Version7.0.0
Created2025-12-29
Updated2026-03-02
AuthorClaude Code
StatusActive
PartI - Foundation
Chapter01 of 9

This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 02: Architecture Decision Records

Documenting Key Technical Decisions

This chapter documents the major architectural decisions for the POS Platform using Architecture Decision Records (ADRs). Each ADR captures the context, decision, and consequences of a significant technical choice.


What is an ADR?

Architecture Decision Records provide a structured way to document important technical decisions:

ADR Structure
=============

+------------------------------------------------------------------+
|  ADR-XXX: [Title]                                                 |
+------------------------------------------------------------------+
|  Status: [proposed | accepted | deprecated | superseded]         |
|  Date: YYYY-MM-DD                                                 |
|  Deciders: [who made the decision]                               |
+------------------------------------------------------------------+
|                                                                   |
|  CONTEXT                                                          |
|  - What is the issue?                                            |
|  - What forces are at play?                                      |
|  - What constraints exist?                                       |
|                                                                   |
|  DECISION                                                         |
|  - What is the change?                                           |
|  - What did we choose?                                           |
|                                                                   |
|  CONSEQUENCES                                                     |
|  - What are the positive outcomes?                               |
|  - What are the negative outcomes?                               |
|  - What risks are introduced?                                    |
|                                                                   |
+------------------------------------------------------------------+

ADR-001: Shared Tables with Row-Level Security Multi-Tenancy

Note: This ADR originally documented Schema-Per-Tenant (Strategy C) but was corrected to reflect the actual decision: Shared Tables with Row-Level Security (Strategy A). The RLS implementation is detailed in Chapter 04, Section L.10A.4.

+==================================================================+
|  ADR-001: Shared Tables with Row-Level Security Multi-Tenancy    |
+==================================================================+
|  Status: SUPERSEDED (corrected to Row-Level RLS, Ch 04           |
|          Section L.10A.4)                                         |
|  Date: 2025-12-29                                                |
|  Deciders: Architecture Team                                      |
+==================================================================+

CONTEXT
-------
We are building a multi-tenant POS platform that will serve multiple
independent retail businesses. Each tenant needs:

1. Strong data isolation for security and compliance
2. Easy backup and restore of individual tenant data
3. Ability to scale individual tenants independently
4. Compliance with SOC 2 and potential HIPAA requirements
5. Efficient connection pooling across all tenants

We evaluated three multi-tenancy strategies:

  Strategy A: Shared Tables (Row-Level Security)
  - All tenants share tables
  - tenant_id column on every business table
  - PostgreSQL RLS policies enforce isolation

  Strategy B: Separate Databases
  - Each tenant gets own database
  - Complete isolation
  - High connection overhead

  Strategy C: Schema-Per-Tenant
  - Single database, separate schemas
  - SET search_path per request
  - Logical isolation, shared infrastructure

DECISION
--------
We will use SHARED TABLES with ROW-LEVEL SECURITY multi-tenancy
(Strategy A).

Each tenant is identified by a tenant_id column on every business
table. PostgreSQL Row-Level Security (RLS) policies enforce isolation:

  CREATE POLICY tenant_isolation ON <table>
    USING (tenant_id = current_setting('app.current_tenant')::uuid);

The tenant is resolved from the subdomain (e.g., nexus.pos-platform.com)
and SET app.current_tenant is called per request via middleware.

CONSEQUENCES
------------
Positive:
  + Strong data isolation via PostgreSQL RLS (database-enforced)
  + Single schema — migrations apply once, not per-tenant
  + tenant_id enables straightforward cross-tenant analytics
    (platform admin)
  + Standard PostgreSQL feature — no custom middleware risk
  + All tenants share connection pool

Negative:
  - tenant_id required on every business table (discipline needed)
  - Every query must be RLS-aware (mitigated by Prisma middleware)
  - Cross-tenant queries require explicit bypasses
    (SET app.current_tenant = '')
  - Noisy neighbor risk on shared tables (mitigated by index
    partitioning)

Risks:
  - Forgetting tenant_id on new tables breaks isolation
  - RLS policies must be applied to every new table
  - Need robust middleware to always set app.current_tenant

Mitigations:
  - Prisma middleware automatically injects tenant_id on every query
  - CI/CD linter checks all tables for tenant_id + RLS policy
  - Integration tests verify tenant isolation per API endpoint

ADR-002: Offline-First POS Architecture

Superseded: The offline-first approach has been replaced by an online-first with offline fallback strategy. Target retail environments have reliable internet (outages measured in minutes/year). The online-first approach eliminates CRDTs, reduces SQLite from 6 tables to 2, and simplifies integration flows while preserving sales continuity during brief outages. See ADR-048.

+==================================================================+
|  ADR-002: Offline-First POS Architecture                         |
+==================================================================+
|  Status: SUPERSEDED (by ADR-048: Online-First POS Data Strategy) |
|  Date: 2025-12-29                                                |
|  Deciders: Architecture Team                                      |
+==================================================================+

CONTEXT
-------
POS terminals operate in retail environments where network
connectivity is unreliable:

1. Internet outages occur (ISP issues, weather, accidents)
2. WiFi can be congested during peak shopping hours
3. Store networks may have maintenance windows
4. Rural locations may have poor connectivity

A traditional online-required POS would:
- Block sales during outages (lost revenue)
- Show errors during slow connections (poor UX)
- Require manual workarounds (paper receipts)

Business requirements:
- Sales must NEVER be blocked by network issues
- Receipts must print immediately
- Data must eventually sync to central system
- Inventory should be reasonably accurate

DECISION
--------
We will implement OFFLINE-FIRST architecture for POS clients.

Key design elements:
1. Local SQLite database on each POS terminal
2. All operations work against local database first
3. Event queue for pending changes
4. Background sync when connectivity available
5. Conflict resolution for concurrent changes

Data flow:
  User Action -> Local DB -> Event Queue -> [Background] -> Central API

CONSEQUENCES
------------
Positive:
  + Sales never blocked by network issues
  + Instant response time (local operations)
  + Resilient to any connectivity problem
  + Business continues regardless of server status
  + Better user experience for cashiers

Negative:
  - Data is eventually consistent (not immediate)
  - Inventory counts may drift until sync
  - More complex architecture
  - Conflict resolution logic required
  - Local storage management needed

Risks:
  - Data loss if local device fails before sync
  - Inventory overselling possible during outages
  - Conflict resolution edge cases

Mitigations:
  - Aggressive sync when online (every 30 seconds)
  - Local database backup to secondary storage
  - Conservative inventory thresholds
  - Clear offline indicator in UI
  - Deterministic conflict resolution rules

ADR-003: Event Sourcing for Sales Domain

+==================================================================+
|  ADR-003: Event Sourcing for Sales Domain                        |
+==================================================================+
|  Status: ACCEPTED                                                 |
|  Date: 2025-12-29                                                |
|  Deciders: Architecture Team                                      |
+==================================================================+

CONTEXT
-------
The Sales domain has specific requirements that traditional CRUD
does not adequately address:

1. Complete audit trail required (PCI-DSS compliance)
2. Need to answer "what happened?" not just "what is?"
3. Offline clients need conflict-free merge capability
4. Historical analysis (sales trends, patterns)
5. Debugging production issues by replaying events

Traditional CRUD limitations:
- Only stores current state
- Updates overwrite history
- Hard to reconstruct past states
- Audit logs separate from data model

DECISION
--------
We will use EVENT SOURCING for the Sales aggregate.

Implementation:
1. Append-only event store in PostgreSQL
2. Events are the source of truth
3. Read models (projections) for queries
4. Snapshots for performance on long streams

Events captured:
- SaleCreated, SaleLineItemAdded, PaymentReceived, SaleCompleted
- SaleVoided, RefundProcessed
- All inventory changes (InventorySold, InventoryAdjusted)

NOT event-sourced (traditional CRUD):
- Products (read-heavy, infrequent changes)
- Employees (HR data, simple lifecycle)
- Locations (configuration data)

CONSEQUENCES
------------
Positive:
  + Complete audit trail built into data model
  + Temporal queries ("inventory on Dec 15 at 3pm")
  + Offline sync via event merge (append-only = no conflicts)
  + Debugging by event replay
  + Analytics on event streams
  + Natural fit for CQRS pattern

Negative:
  - More complex than CRUD
  - Requires event versioning strategy
  - Projections must be rebuilt if logic changes
  - Storage grows over time (mitigated by snapshots)
  - Learning curve for developers

Risks:
  - Event schema evolution complexity
  - Projection bugs cause stale read models
  - Performance without proper snapshotting

Mitigations:
  - Event versioning from day one
  - Automated projection rebuild process
  - Snapshot every 100 events
  - Clear documentation and training

ADR-004: JWT + PIN Authentication

+==================================================================+
|  ADR-004: JWT + PIN Authentication                               |
+==================================================================+
|  Status: ACCEPTED                                                 |
|  Date: 2025-12-29                                                |
|  Deciders: Architecture Team, Security Team                       |
+==================================================================+

CONTEXT
-------
POS systems have unique authentication requirements:

1. API access needs secure, stateless authentication
2. Cashiers need quick clock-in at physical terminals
3. Sensitive actions need additional verification
4. Multiple employees may share a terminal
5. Terminals may be offline

Requirements:
- Strong authentication for API/Admin access
- Fast authentication for cashiers (< 2 seconds)
- Manager override capability
- Works offline for cashier PIN

Industry standards:
- JWT is standard for API authentication
- PINs are standard for POS quick access
- Password + MFA for Nexus Admin access

DECISION
--------
We will implement a HYBRID authentication system:

1. JWT for API Authentication
   - Nexus Admin uses email + password + optional MFA
   - Issues JWT token (15 min access, 7 day refresh)
   - Standard Bearer token in Authorization header

2. PIN for POS Terminal Access
   - 4-6 digit PIN per employee
   - Stored as bcrypt hash in database
   - Used for: clock-in, sale attribution, drawer access

3. Manager Override
   - Sensitive actions require manager PIN
   - Void, large discount, price override
   - Manager enters their PIN to authorize

4. Offline PIN Validation
   - Employee records with PIN hashes cached locally
   - Validated against local cache when offline
   - Sync employee changes when online

CONSEQUENCES
------------
Positive:
  + Secure API access with industry-standard JWT
  + Fast cashier workflow with PIN
  + Manager oversight on sensitive operations
  + Works offline for POS operations
  + Clear audit trail (who did what)

Negative:
  - Two authentication systems to maintain
  - PIN is less secure than password (brute force)
  - Local PIN cache could be extracted
  - Token refresh complexity

Risks:
  - PIN guessing attacks
  - Stolen JWT tokens
  - Stale employee cache (terminated employee)

Mitigations:
  - Rate limiting on PIN attempts (3 failures = lockout)
  - Short JWT expiry (15 minutes)
  - Aggressive employee sync (every 5 minutes)
  - PIN attempt logging and alerting
  - Secure local storage encryption

ADR-005: PostgreSQL as Primary Database

+==================================================================+
|  ADR-005: PostgreSQL as Primary Database                         |
+==================================================================+
|  Status: ACCEPTED                                                 |
|  Date: 2025-12-29                                                |
|  Deciders: Architecture Team                                      |
+==================================================================+

CONTEXT
-------
We need a database that supports:

1. Row-Level Security multi-tenancy
2. JSONB for flexible event storage
3. Strong ACID guarantees for financial data
4. Good performance at scale
5. Mature ecosystem and tooling

Options considered:
- PostgreSQL: Schema support, JSONB, mature
- MySQL: Popular, but weaker schema support
- SQL Server: Good, but licensing costs
- MongoDB: Document store, no ACID, no schemas
- CockroachDB: Distributed, but complexity

DECISION
--------
We will use POSTGRESQL 16 as the primary database.

Justifications:
1. Native Row-Level Security (RLS) for multi-tenancy isolation
   (Originally: schema support; updated per ADR-001 supersession)
2. Excellent JSONB for event storage
3. Strong ACID for financial transactions
4. Proven at scale (Instagram, Uber, etc.)
5. Rich extension ecosystem (PostGIS, etc.)
6. Open source, no licensing costs
7. Excellent tooling (pgAdmin, pg_dump)

CONSEQUENCES
------------
Positive:
  + Native RLS for multi-tenant data isolation (see ADR-001 supersession)
  + JSONB enables flexible event data
  + Strong consistency guarantees
  + Mature, well-documented
  + No licensing costs
  + Excellent community support

Negative:
  - Single point of failure without replication
  - Requires PostgreSQL expertise
  - Not as horizontally scalable as NoSQL
  - Schema migrations need coordination

Mitigations:
  - Streaming replication for HA
  - Regular backups with pg_dump
  - Team training on PostgreSQL
  - Migration automation tooling

ADR-006: Node.js + TypeScript for Central API

2.6 ADR-006: Central API Framework

FieldValue
StatusAccepted
Date2026-02-28
Decision MakersArchitecture Review Team
ContextThe Central API needs a backend framework that supports high-performance I/O, strong typing, real-time features, and alignment with the frontend TypeScript ecosystem.

Context

The Central API is the backbone of the POS platform — serving REST endpoints for sales, inventory, customers, reporting, admin/setup, and integrations. It must support real-time inventory broadcasts to connected POS terminals, type-safe database access with automatic migrations, and Docker-based deployment on commodity hardware.

With the frontend stack standardized on React/TypeScript (Nexus POS via Tauri, Nexus Admin via web, Nexus Raptag via React Native), selecting a TypeScript-based backend enables a unified language across the entire platform. Shared types, validation schemas (Zod), and API contracts can be published as npm packages consumed by all clients.

Decision

We will use Node.js + Express/Fastify + TypeScript for the Central API.

Considered Options

  1. ASP.NET Core (C#) — High performance, strong typing, EF Core, SignalR
  2. Node.js + Express/Fastify (TypeScript) — Unified TypeScript stack, Prisma ORM, Socket.io
  3. Go (Gin) — Raw performance, small binary, but no type sharing with frontend
  4. Python (FastAPI) — Excellent for ML, but weaker typing and slower I/O
  5. Java (Spring) — Enterprise-grade, but verbose and no frontend code sharing

Decision Outcome

Chosen: Node.js + Express/Fastify + TypeScript because it unifies the entire platform on a single language (TypeScript), enables shared types between API and all client applications via npm packages, provides excellent I/O performance for the database-heavy POS workload, and offers the largest package ecosystem (2M+ npm packages).

Team context: Full TypeScript expertise aligned with React (Nexus POS/Admin) and React Native (Nexus Raptag) frontends. No language context-switching between backend and frontend development.

Trade-offs

Pros:

  • Unified TypeScript across entire stack — API, Nexus POS (Tauri + React), Nexus Admin (React web), Nexus Raptag (React Native)
  • Prisma ORM for type-safe PostgreSQL queries with automatic migrations and introspection
  • Socket.io for real-time inventory broadcasts to connected POS terminals (replaces SignalR)
  • Massive npm ecosystem (2M+ packages) — battle-tested libraries for every integration need
  • Excellent Docker support — Alpine Node.js images with small footprint (~50MB)
  • Same language for frontend and backend eliminates context-switching and enables code sharing
  • Strong typing via TypeScript catches errors at compile time with strict mode enabled
  • Shared validation schemas (Zod) and API types published as npm packages

Cons:

  • Single-threaded event loop — CPU-bound tasks require worker threads (mitigated by worker_threads for report generation)
  • Less raw compute performance than Go/Rust/C# — acceptable for I/O-bound POS workloads (database queries, Redis lookups, HTTP calls)
  • Node.js ecosystem moves fast — dependency churn (mitigated by pinned versions and lock file, see ADR-014)

References

  • Ch 04: Architecture Styles, Section L.9A (System Architecture)
  • ADR-014: npm Package Versioning (Pinned Major.Minor with Lock File)
  • ADR-046: Nexus Dual Deployment Architecture

ADR Index

ADRTitleStatusDate
ADR-001Shared Tables with Row-Level Security Multi-TenancySuperseded (corrected to Row-Level RLS, Ch 04 L.10A.4)2025-12-29
ADR-002Offline-First POS ArchitectureSuperseded (by ADR-048)2025-12-29
ADR-003Event Sourcing for Sales DomainAccepted2025-12-29
ADR-004JWT + PIN AuthenticationAccepted2025-12-29
ADR-005PostgreSQL as Primary DatabaseAccepted2025-12-29
ADR-006Node.js + TypeScript for Central APIAccepted2026-02-28
ADR-007Admin Portal Framework (Blazor Server)Superseded (by ADR-046)2026-02-27
ADR-008POS Client Framework (Tauri 2.0 + React/TypeScript)Accepted2026-02-28
ADR-009Redis for Session & CacheAccepted2026-02-27
ADR-010Shopify Sync Strategy (Webhook + Polling)Accepted2026-02-27
ADR-011Payment Gateway (SAQ-A Semi-Integrated)Accepted2026-02-27
ADR-012Logging & Monitoring (LGTM Stack)Accepted2026-02-27
ADR-013RFID Configuration in Tenant AdminSuperseded (by ADR-046)2026-01-01
ADR-014npm Package Versioning (Pinned Major.Minor with Lock File)Accepted2026-02-28
ADR-015Offline Sync Strategy (Queue-and-Sync with CRDTs)Accepted2026-02-27
ADR-016Error Code Structure (ERR-Mxxx Hierarchical)Accepted2026-02-27
ADR-017Test Strategy (Layered Testing Pyramid)Accepted2026-02-27
ADR-018Affirm BNPL IntegrationAccepted2026-02-27
ADR-019SAQ-A Semi-Integrated Payment ScopeAccepted2026-02-27
ADR-020Split Tender Payment SupportAccepted2026-02-27
ADR-021Layaway Payment PlansAccepted2026-02-27
ADR-022Tax-Inclusive Display with Compound CalculationAccepted2026-02-27
ADR-023Compound Tax (3-Level State/County/City)Accepted2026-02-27
ADR-024Gift Card Compliance (State Escheatment)Accepted2026-02-27
ADR-0256-Status Inventory State MachineAccepted2026-02-27
ADR-026Reservation-Based Inventory Hold ModelAccepted2026-02-27
ADR-027RFID Counting-Only Scope (No Lifecycle)Accepted2026-02-27
ADR-028Physical Count Freeze PeriodAccepted2026-02-27
ADR-029Adjustment Manager Approval (Universal)Accepted2026-02-27
ADR-030Auto-Suggest Transfers AlgorithmAccepted2026-02-27
ADR-031Shopify Webhook + Polling Dual SyncAccepted2026-02-27
ADR-032Strictest-Rule-Wins Cross-Platform ValidationAccepted2026-02-27
ADR-033Amazon SP-API Integration StrategyAccepted2026-02-27
ADR-034Google Merchant Center Feed StrategyAccepted2026-02-27
ADR-035Channel Safety Buffer CalculationAccepted2026-02-27
ADR-036POS-Master Default for External ChannelsAccepted2026-02-27
ADR-037Offline Conflict Resolution via CRDTsAccepted2026-02-27
ADR-038Transactional Outbox for Event PublishingAccepted2026-02-27
ADR-039CQRS Boundary (Sales Domain Only)Accepted2026-02-27
ADR-040Eventual Consistency SLA (5s Online, 30min Offline)Accepted2026-02-27
ADR-0416-Gate Security PyramidAccepted2026-02-27
ADR-042E2E Testing StrategyRemoved (duplicate of ADR-017)2026-02-27
ADR-043LGTM Observability StackRemoved (duplicate of ADR-012)2026-02-27
ADR-044API Performance TargetsAccepted2026-02-27
ADR-045Blue-Green Deployment StrategyAccepted2026-02-27
ADR-046Nexus Dual Deployment ArchitectureAccepted2026-02-28
ADR-047Raptag Mobile Framework (React Native)Accepted2026-02-28
ADR-048Online-First POS Data StrategyAccepted2026-03-01

ADR-013: RFID Configuration Embedded in Tenant Admin Portal

Superseded: The “Admin Portal” concept has been eliminated. RFID configuration is now accessed via Nexus Admin web app > Settings > RFID section. The decision to embed RFID in the main application (rather than a separate portal) remains valid — only the product surface name has changed. See ADR-046.

+==================================================================+
|  ADR-013: RFID Configuration Embedded in Tenant Admin Portal     |
+==================================================================+
|  Status: SUPERSEDED (by ADR-046: Nexus Dual Deployment           |
|          Architecture)                                            |
|  Date: 2026-01-01                                                |
|  Deciders: Architecture Team                                      |
+==================================================================+

CONTEXT
-------
RapOS includes RFID inventory capabilities via the Raptag mobile app.
The question arose: where should RFID configuration (device management,
printer setup, tag encoding settings, templates) be managed?

We evaluated three options:

  Option A: Embed in Tenant Admin Portal (app.rapos.com)
  - RFID settings as feature-flagged section in existing portal
  - Uses existing authentication, permissions, navigation
  - Shared context with products, locations, users

  Option B: Separate RFID Portal (rfid.rapos.com)
  - Dedicated portal just for RFID configuration
  - 4th portal in the architecture
  - Independent scaling and development

  Option C: Hybrid Approach
  - Basic settings in Tenant Admin
  - Advanced configuration in separate portal
  - Users navigate between portals

Research was conducted on major RFID vendors:
- SML Clarity: Single platform, modular components
- Checkpoint HALO/ItemOptix: Unified SaaS platform
- Avery Dennison atma.io: Role-based dashboards in one platform
- Impinj ItemSense: Single Management Console

Key finding: NO major RFID vendor uses separate portals for RFID
configuration. All embed RFID features within unified platforms.

DECISION
--------
We will EMBED RFID configuration in the Tenant Admin Portal (Option A).

Implementation:
- Settings > RFID section (feature-flagged)
- Devices tab: Claim codes, device list, release
- Printers tab: IP configuration, test connectivity
- Tag Configuration tab: EPC prefix (read-only), variance thresholds
- Templates tab: Label template library

Mobile app downloads configuration from central API on startup.
No RFID configuration in the mobile app itself.

CONSEQUENCES
------------
Positive:
  + Matches industry pattern (SML, Checkpoint, Avery Dennison)
  + Single login/URL for all tenant management
  + Shared context with products, locations, users
  + Lower development cost (one portal, not two)
  + Progressive disclosure manages complexity
  + Same permissions system applies to RFID

Negative:
  - Could become bloated if RFID features grow significantly
  - Enterprise customers might want dedicated RFID admin
  - Feature flags add slight complexity

Risks:
  - Tenant Admin may feel "cluttered" with many features
  - RFID power users may want more dedicated experience

Mitigations:
  - Use progressive disclosure (collapse advanced settings)
  - Role-based visibility (hide RFID from non-RFID users)
  - Monitor feedback; re-evaluate if enterprise demand grows
  - Feature-flagged sections can be extracted later if needed

Re-evaluation Triggers:
  - Multiple enterprise customers (100+ stores) request separation
  - RFID feature count exceeds 20+ configuration screens
  - Evidence that RFID admins are different people than Tenant admins

ADR-007: Admin Portal Framework — Blazor Server

Superseded: This ADR documents the original C#/Blazor Server architecture that was rejected during the v6.1.0 tech stack pivot. The separate Admin Portal has been eliminated. Administration is now integrated into the Nexus web application — the same React/TypeScript codebase deployed as both a Tauri desktop app (Nexus POS) and a standard web app (Nexus Admin). The current architecture uses React/TypeScript with Tauri 2.0 for the desktop POS client (see ADR-046 Nexus Dual Deployment). This record is preserved for historical context.

2.7 ADR-007: Admin Portal Framework

FieldValue
StatusSuperseded (by ADR-046)
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe Admin Portal needs a frontend framework that integrates with the .NET backend and supports real-time features.

Context

The Admin Portal (app.rapos.com) is the central management interface for tenant administrators. It provides dashboards, product management, employee management, reporting, and configuration. The portal requires real-time data updates (inventory levels, sales dashboards, integration sync status) and must share authentication and authorization logic with the Central API.

The team already uses C# for the Central API (ASP.NET Core 8.0), the POS Client (.NET MAUI), and the Mobile App (.NET MAUI). Introducing a JavaScript-based frontend would require maintaining two toolchains, two build systems, and two sets of domain models with mapping layers.

Admin portals are inherently server-heavy workloads: data-dense tables, reporting dashboards, configuration forms, and audit logs. Unlike consumer-facing SPAs, admin portals benefit more from server-side rendering and direct database access than from client-side interactivity.

Decision

We will use Blazor Server for the Admin Portal.

Considered Options

  1. React SPA — JavaScript/TypeScript Single Page Application with REST/GraphQL API calls
  2. Angular SPA — TypeScript-based enterprise SPA framework
  3. Vue.js SPA — Progressive JavaScript framework
  4. Blazor Server — Server-side Razor components with SignalR real-time updates

Decision Outcome

Chosen: Blazor Server because it unifies the entire stack on C#/.NET, eliminates the need for a separate JavaScript build toolchain, provides built-in real-time updates via SignalR (already used for inventory broadcasts), and enables sharing of domain models, validation logic, and DTOs directly between the API and the portal.

Trade-offs

Pros:

  • Unified .NET stack — same language, same models, same tooling across API, Admin Portal, POS Client, and Mobile
  • Built-in real-time via SignalR — dashboard updates, inventory alerts, sync status without polling
  • No separate build toolchain — no Node.js, npm, webpack, or Vite required for the Admin Portal
  • Server-side rendering — thin client, no large JavaScript bundles, fast initial load
  • Shared Blazor components with POS Client (.NET MAUI Blazor Hybrid)
  • Full access to .NET ecosystem (FluentValidation, MediatR, EF Core) in UI logic
  • Simplified authentication — shares the same ASP.NET Core Identity/JWT infrastructure

Cons:

  • Requires persistent SignalR connection — higher server memory per concurrent user
  • Latency on every UI interaction (round-trip to server) — acceptable for admin workloads, not for consumer SPAs
  • Smaller UI component ecosystem compared to React (mitigated by MudBlazor, Radzen, Syncfusion)
  • Team must learn Razor component model if unfamiliar (low risk given existing C# expertise)

References

  • Ch 04: Architecture Styles, Section L.9A (System Architecture) (Admin Portal details — planned future rewrite)
  • ADR-006: Node.js + TypeScript for Central API

ADR-008: POS Client Framework — Tauri 2.0 + React/TypeScript

Note (v7.0.0): The Tauri 2.0 desktop wrapper has been replaced by a pure React web application (ADR-052). Hardware peripherals now use web protocols (Star WebPRNT for receipt printers, USB HID for barcode scanners, Stripe Terminal SDK for payment terminals). SQLite offline storage uses WASM (sql.js/wa-sqlite + OPFS) instead of native better-sqlite3. The React/TypeScript architecture and shared codebase principles from this ADR remain valid.

2.8 ADR-008: POS Client Framework

FieldValue
StatusAccepted (Tauri-specific parts superseded by ADR-052)
Date2026-02-28
Decision MakersArchitecture Review Team
ContextThe POS Client runs on store terminals (Windows desktops/tablets), needs native hardware access (receipt printers ESC/POS, barcode scanners HID/serial, cash drawers RJ-11), offline-first local SQLite, and cross-platform desktop deployment.

Context

The POS Client (Nexus POS) runs on store terminals (Windows desktops/tablets) and must integrate with physical retail hardware: receipt printers (ESC/POS protocol), barcode scanners (HID/serial), cash drawers (RJ-11 trigger). It must operate fully offline with a local SQLite database and sync queued transactions when connectivity is restored.

With the tech stack pivot to TypeScript (ADR-006), the POS Client should use the same React/TypeScript codebase as the Nexus Admin web application. Tauri 2.0 enables wrapping a React web app as a native desktop application with Rust-powered backend commands for hardware access and performance-critical operations. The same React codebase is deployed as both a Tauri desktop app (Nexus POS) and a standard web app (Nexus Admin) — see ADR-046.

Decision

We will use Tauri 2.0 + React/TypeScript for the POS Client, with better-sqlite3 for local offline storage.

Considered Options

  1. Electron — Chromium-based desktop app with Node.js backend (rejected: 150MB+ bundle, Chromium overhead)
  2. Tauri 2.0 — Rust-based lightweight desktop app with web frontend (chosen)
  3. PWA (Progressive Web App) — Browser-based with service worker caching (rejected: no native hardware access)
  4. .NET MAUI Blazor Hybrid — Native .NET desktop app with embedded Blazor WebView (rejected: different language ecosystem from TypeScript stack)

Decision Outcome

Chosen: Tauri 2.0 + React/TypeScript because it provides full offline capability with local SQLite via better-sqlite3 (Tauri sidecar or native plugin), direct hardware access via Tauri Rust commands (receipt printer ESC/POS, barcode scanner, cash drawer), shares the same React codebase with Nexus Admin web app (dual deployment from single source), and produces a lightweight binary (~10MB vs Electron 150MB+).

Trade-offs

Pros:

  • Full offline capability with local SQLite via better-sqlite3 (Tauri sidecar or native plugin)
  • Direct hardware access via Tauri Rust commands (receipt printer ESC/POS, barcode scanner, cash drawer)
  • Same React codebase as Nexus Admin web app — dual deployment from single source (ADR-046)
  • Lightweight binary (~10MB vs Electron 150MB+) — important for store terminal hardware
  • No bundled Chromium — uses system WebView2 (Windows) reducing memory footprint
  • Rust backend for performance-critical paths (encryption, local DB operations, sync)
  • TypeScript shared types with Central API via npm packages
  • Single design system (TailwindCSS + shadcn/ui) across Nexus POS and Nexus Admin

Cons:

  • Tauri 2.0 is newer than Electron — smaller community, fewer third-party plugins (growing rapidly)
  • Rust commands require Rust expertise for hardware integration layer (contained scope)
  • WebView2 dependency on Windows (auto-installed on Windows 10 21H2+ and Windows 11)
  • Some rendering differences between WebView2 and Chrome (mitigated by consistent React component library)

References

  • Ch 04: Architecture Styles, Section L.10A.1 (Offline Strategy) (POS Client details — planned future rewrite)
  • ADR-002: Offline-First POS Architecture
  • ADR-046: Nexus Dual Deployment Architecture

ADR-009: Redis for Session & Cache

2.9 ADR-009: Redis for Session & Cache

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe platform needs distributed session management and caching for a horizontally scaled API layer.

Context

The Central API is deployed as multiple stateless instances behind a load balancer. User sessions (JWT refresh tokens, active cart state for the Nexus Admin) and frequently accessed data (product catalog, tax rates, tenant configuration) must be available to any API instance. In-memory caching per-instance leads to inconsistency when requests are load-balanced across instances.

Additionally, Module 6 (Integrations) requires real-time pub/sub for broadcasting inventory updates to connected POS terminals via Socket.io, and caching safety buffer computations to avoid recalculating on every channel sync.

Decision

We will use Redis 7.x for distributed session management, cache-aside pattern, and pub/sub real-time notifications.

Considered Options

  1. In-memory per-instance — Each API instance maintains its own cache
  2. Memcached — Simple distributed key-value cache
  3. PostgreSQL-based sessions — Store sessions in the primary database
  4. Redis 7.x — Distributed cache, session store, and pub/sub

Decision Outcome

Chosen: Redis 7.x because it supports all three use cases (session, cache, pub/sub) in a single infrastructure component, has excellent Node.js integration via ioredis, and provides sub-millisecond read latency for product lookups during checkout.

Trade-offs

Pros:

  • Distributed session — any API instance can serve any user without sticky sessions
  • Cache-aside pattern — product catalog, tax rates, and tenant config cached with configurable TTL
  • Pub/sub for real-time — inventory update broadcasts to Socket.io rooms without polling PostgreSQL
  • Sub-millisecond read latency — critical for checkout performance (NFR-PERF-001: < 500ms p99)
  • Built-in data structures (sorted sets for leaderboards, streams for event buffering)
  • Proven at scale — used by GitHub, Twitter, Stack Overflow

Cons:

  • Additional infrastructure component to deploy and monitor
  • Data loss on restart if not using AOF persistence (mitigated by AOF + RDB snapshots)
  • Memory-bound — cost increases with data volume (mitigated by TTL eviction policies)
  • Single-threaded command processing — throughput limited per instance (mitigated by Redis Cluster for scale)

References

  • Chapter 04: Architecture Styles, Section L.9A (Data Layer)
  • Chapter 09: Indexes & Performance

ADR-010: Shopify Sync Strategy — Webhook + Polling Hybrid

2.10 ADR-010: Shopify Sync Strategy

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextShopify integration requires real-time inventory sync with fallback for missed webhooks.

Context

The POS platform syncs product catalog and inventory levels bidirectionally with Shopify. Shopify provides webhooks for real-time notifications (products/update, inventory_levels/update, orders/create) but webhooks can be missed due to network issues, Shopify outages, or endpoint failures. The platform must guarantee eventual consistency between POS inventory and Shopify inventory.

BRD v18.0 Module 6 (Section 6.3) defines Shopify as the primary e-commerce integration with OAuth 2.0/PKCE authentication, GraphQL Admin API at 50 points/second rate limiting, and mandatory @idempotent mutations (required 2026-04).

Decision

We will use a Webhook + Polling hybrid strategy for Shopify synchronization.

Considered Options

  1. Pure Webhook — Rely solely on Shopify webhooks for all sync
  2. Pure Polling — Poll Shopify API on intervals for all changes
  3. Shopify Flow — Use Shopify’s built-in automation workflows
  4. Webhook + Polling hybrid — Webhooks for real-time, polling as fallback

Decision Outcome

Chosen: Webhook + Polling hybrid because webhooks provide near-real-time sync (< 5 seconds processing) for the common case, while scheduled polling (every 15 minutes) catches any missed webhooks and ensures eventual consistency. Both paths use idempotent processing with the same event pipeline.

Trade-offs

Pros:

  • Near-real-time sync via webhooks (< 5 seconds processing per NFR-INTG-001)
  • Guaranteed eventual consistency via polling fallback
  • Idempotent processing — same handler for webhook and polling events (no double-counting)
  • Resilient to webhook delivery failures (Shopify retries for 48 hours, polling catches the rest)
  • Rate-limit-aware polling with adaptive backoff

Cons:

  • More complex than pure polling (webhook endpoint, signature verification, retry handling)
  • Polling adds API calls that count against Shopify rate limits (mitigated by delta queries with updated_at_min)
  • Must handle duplicate events from both webhook and poll (mitigated by idempotency framework with 24-hour dedup window)

References

  • Ch 04: Architecture Styles, Section L.4B (Integration Architecture) (Integration patterns — see also Ch 05 Module 6)
  • BRD v20.0 Section 6.3 (Shopify Integration)

ADR-011: Payment Gateway — SAQ-A Semi-Integrated

2.11 ADR-011: Payment Gateway

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, Security Team
ContextThe platform must process card payments with minimal PCI compliance scope.

Context

POS terminals must accept card payments (chip, tap, swipe) in physical stores. PCI-DSS compliance is mandatory, but the level of compliance effort varies dramatically based on how card data is handled. Full integration (SAQ-D) requires 300+ controls; semi-integrated (SAQ-A) requires ~30 controls because card data never touches our system.

The platform must support multiple payment providers to avoid vendor lock-in and enable tenant choice. The offline capability requires that payment tokens (not card data) can be stored locally for void/refund operations.

Decision

We will use SAQ-A Semi-Integrated terminals with Stripe Terminal and Square Terminal as supported providers.

Considered Options

  1. Full Integration (SAQ-D) — Card data flows through our system, encrypted and tokenized
  2. Semi-Integrated (SAQ-A) — Card data handled entirely by terminal/processor, we receive tokens only
  3. Redirect-only — Customer redirected to payment page (not applicable for in-store POS)
  4. Hosted Fields — Embedded payment form from provider (web-only, not applicable for desktop POS)

Decision Outcome

Chosen: SAQ-A Semi-Integrated because no card data (PAN, CVV, track data, PIN block) ever touches our system. The POS Client sends a payment request to the terminal SDK, the terminal communicates directly with the payment processor, and we receive only a token, approval code, and masked card number (****1234). This reduces PCI scope from 300+ controls to ~30.

Trade-offs

Pros:

  • Minimal PCI scope (SAQ-A: ~30 controls vs. SAQ-D: 300+ controls)
  • No card data storage, transmission, or processing in our system
  • Multi-provider support — Stripe Terminal and Square Terminal via provider abstraction
  • Token-based void/refund — works offline using stored payment tokens
  • Terminal firmware managed by provider (no EMV kernel maintenance)

Cons:

  • Dependent on terminal hardware availability and provider SDK updates
  • Terminal communication adds latency (~1-3 seconds for chip transactions)
  • Limited control over payment UX (terminal screen is provider-controlled)
  • Two provider SDKs to maintain (Stripe Terminal SDK, Square Terminal SDK)

References

  • Ch 04: Architecture Styles, Section L.10A.3 (Payment Integration) (Security & Auth details — planned future rewrite)
  • Ch 04: Architecture Styles, Section L.8 (Security — 6-Gate Pyramid)
  • BRD v20.0 Section 1.18 (Payments)

ADR-012: Logging & Monitoring — LGTM Stack

2.12 ADR-012: Logging & Monitoring

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, Infrastructure Team
ContextThe platform needs unified observability across API, POS clients, integrations, and infrastructure.

Context

The POS platform has multiple observable surfaces: the Central API (multiple instances), POS terminals in stores (offline-capable), external integrations (Shopify, Amazon, Google Merchant), and infrastructure (PostgreSQL, Redis, Kafka v2.0). Operators need logs, metrics, and distributed traces to diagnose issues like “why did this sale fail to sync?” or “why is the Shopify circuit breaker open?”

Cloud-native SaaS solutions (Datadog, New Relic) offer convenience but at significant cost ($15-25/host/month) and with vendor lock-in. The platform uses OpenTelemetry for instrumentation, which enables backend-agnostic telemetry collection.

Decision

We will use the LGTM Stack (Loki, Grafana, Tempo, Mimir/Prometheus) for observability.

Considered Options

  1. ELK Stack (Elasticsearch, Logstash, Kibana) — Established log aggregation platform
  2. Datadog — Cloud-native SaaS observability platform
  3. Cloud-native (CloudWatch, Azure Monitor) — Cloud provider native tools
  4. LGTM Stack (Loki, Grafana, Tempo, Prometheus) — Open-source observability platform

Decision Outcome

Chosen: LGTM Stack because it is fully open-source (no per-host licensing), self-hosted (data stays on our infrastructure for PCI compliance), and designed for the OpenTelemetry ecosystem. Grafana provides unified dashboards for logs (Loki), traces (Tempo), and metrics (Prometheus), with native Node.js auto-instrumentation via @opentelemetry/sdk-node.

Trade-offs

Pros:

  • Open-source — no per-host licensing costs, no vendor lock-in
  • Self-hosted — data stays on infrastructure (PCI compliance for audit logs)
  • Unified dashboards in Grafana — logs, metrics, and traces correlated by trace ID
  • Loki uses label-based indexing (not full-text) — lower storage costs than Elasticsearch
  • Native OpenTelemetry support — Node.js auto-instrumentation for Express/Fastify, Prisma, HTTP client
  • Integration-specific dashboards: circuit breaker state, DLQ depth, sync latency, safety buffer violations

Cons:

  • Operational overhead — must manage Loki, Tempo, Prometheus, Grafana infrastructure
  • Less feature-rich than Datadog for APM (no automatic service maps, no AI anomaly detection)
  • Grafana alerting is functional but less sophisticated than PagerDuty/OpsGenie (mitigated by Alertmanager integration)
  • Storage management required for long-term log/metric retention

References

  • Ch 04: Architecture Styles, Section L.7 (Observability) (Monitoring details — planned future rewrite)
  • Ch 04: Architecture Styles, Section L.8 (Security — FIM via Wazuh)

ADR-014: npm Package Versioning — Pinned Major.Minor with Lock File

2.14 ADR-014: npm Package Versioning

FieldValue
StatusAccepted
Date2026-02-28
Decision MakersArchitecture Review Team
ContextThe platform depends on critical npm packages that must be version-controlled for build reproducibility and security.

Context

The POS platform uses multiple npm packages for core functionality: Prisma for type-safe PostgreSQL access, ioredis for caching, Socket.io for real-time broadcasts, Zod for schema validation, pino for structured logging, jose for JWT operations, and argon2 for password hashing. The frontend uses React, TailwindCSS, shadcn/ui, React Query, and Zustand.

Floating version ranges (*, latest) can introduce breaking changes in CI/CD. Exact pinning (4.18.0) prevents security patches. A balanced approach is needed. The monorepo uses pnpm as the package manager with a committed lock file.

Decision

We will use pinned major.minor in package.json (e.g., "express": "^4.18") with pnpm-lock.yaml committed for full reproducibility. Dependabot/Renovate automates PR-based updates.

Considered Options

  1. Floating versions (*) — Always use latest available
  2. Exact pinning (4.18.2) — Lock to specific patch version
  3. Caret ranges (^4.18.0) — Allow minor + patch updates
  4. Pinned major.minor with lock file (^4.18 + committed pnpm-lock.yaml)

Decision Outcome

Chosen: Pinned major.minor with lock file because it ensures build reproducibility via the committed pnpm-lock.yaml (identical installs across developer machines and CI/CD) while allowing patch-level security fixes. Dependabot/Renovate creates PRs for major/minor bumps with changelog review.

Key Package Versions:

PackagePinned VersionPurpose
express or fastify^4.18 / ^5.0HTTP framework
@prisma/client^5.xPostgreSQL ORM (type-safe)
ioredis^5.xRedis client
socket.io^4.xReal-time WebSocket
zod^3.xSchema validation
pino^8.xStructured logging
@opentelemetry/sdk-node^1.xObservability instrumentation
jose^5.xJWT signing/verification (RS256)
argon2^0.xPassword hashing (Argon2id)
better-sqlite3^11.xSQLite for Tauri POS local DB
kafkajs^2.xKafka client (v2.0 future)

Trade-offs

Pros:

  • Build reproducibility — pnpm-lock.yaml ensures identical dependency trees across all environments
  • Automatic security patches — patch versions flow through automatically
  • Consistent across developer machines and CI/CD
  • Dependabot/Renovate creates PRs for major/minor bumps with changelog review
  • pnpm strict mode prevents phantom dependencies

Cons:

  • Patch-level changes could theoretically introduce bugs (extremely rare, mitigated by CI test suite)
  • Requires manual intervention for major/minor upgrades (by design — these are reviewed)
  • Lock file must be committed and kept up to date (pnpm-lock.yaml)
  • npm ecosystem has higher dependency churn than .NET (mitigated by lock file + Renovate)

References

  • Ch 04: Architecture Styles, Section L.8 (SCA — Snyk/OWASP) (Dev Environment details — planned future rewrite)
  • PCI-DSS 4.0 Req 6.3.2 (SBOM generation)

ADR-015: Offline Sync Strategy — Queue-and-Sync with CRDTs

SUPERSEDED: This ADR has been superseded by ADR-048 (Online-First with Offline Fallback). CRDTs were eliminated in v6.2.0. This record is preserved for historical context.

2.15 ADR-015: Offline Sync Strategy

FieldValue
StatusSuperseded (by ADR-048)
Date2026-02-27
Decision MakersArchitecture Review Team
ContextPOS terminals operating offline must sync transactions and inventory changes without data loss or conflicts.

Context

ADR-002 established offline-first as a core requirement. This ADR specifies the sync mechanism. When POS terminals are offline, sales, payments, and inventory changes accumulate locally. When connectivity is restored, these changes must be pushed to the Central API and merged with changes from other terminals and the Nexus Admin.

The key challenge is conflict resolution: two terminals may sell the last unit of a product simultaneously, or an admin may update a price while a terminal is offline. The sync strategy must handle these cases deterministically without data loss.

Decision

We will use Queue-and-Sync with CRDTs for offline synchronization.

Considered Options

  1. Sync-on-connect — Full database sync when connectivity is restored
  2. Optimistic sync — Push local changes, accept server response as authority
  3. Operational Transforms (OT) — Transform operations based on concurrent changes
  4. Queue-and-Sync with CRDTs — Priority-based sync queue with CRDT merge for conflict-free data types

Decision Outcome

Chosen: Queue-and-Sync with CRDTs because it combines append-only event queuing (sales are conflict-free by nature) with CRDT data structures for data types that need merge (inventory counters, price updates, cart items). Priority-based queuing ensures critical data (sales, payments) syncs before less critical data (customer updates, analytics).

Sync Priority Tiers:

PriorityEvent TypesSync Timing
1 (Critical)Sales, Payments, Refunds, VoidsImmediate when online
2 (Important)Inventory adjustments, TransfersWithin 5 minutes
3 (Normal)Customer updates, Loyalty changesWithin 15 minutes
4 (Low)Analytics events, LogsBatch sync hourly

CRDT Usage:

CRDT TypeUse CaseMerge Strategy
PN-CounterInventory levels (+/-)Sum increments, sum decrements
LWW-RegisterPrice updates, last modifiedHighest timestamp wins
OR-SetCart items, applied discountsUnion with tombstones
G-CounterTransaction counts, sales countsSum all increments

Trade-offs

Pros:

  • Sales never conflict — append-only events with unique IDs
  • Inventory converges automatically — PN-Counter CRDTs are mathematically guaranteed to converge
  • Priority-based sync — critical financial data syncs before convenience data
  • Parked sales support — up to 5 parked sales per terminal with 4-hour TTL
  • Queue limit (100 transactions) prevents unbounded offline operation

Cons:

  • CRDT implementation adds complexity to the sync layer
  • PN-Counters can temporarily show incorrect inventory (converges after sync)
  • Tombstone management for OR-Sets requires periodic compaction (7-day TTL)
  • Some operations blocked offline (customer create, gift card activation) to prevent inconsistencies

References

  • Chapter 04: Architecture Styles, Section L.10A.1 (Online-First with Offline Fallback)
  • ADR-002: Offline-First POS Architecture (superseded)
  • ADR-003: Event Sourcing for Sales Domain
  • ADR-048: Online-First POS Data Strategy (supersedes this ADR)

ADR-016: Error Code Structure — ERR-Mxxx Hierarchical

2.16 ADR-016: Error Code Structure

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe platform needs a structured error code system for consistent error handling across 7 modules.

Context

The POS platform has 7 BRD modules, each generating different types of errors. Without a structured error code system, error handling degrades to HTTP status codes and free-form messages, making it difficult for POS Client developers, integration partners, and support teams to programmatically handle specific error conditions.

BRD v20.0 already defines module-specific error codes (ERR-5xxx for Module 5, ERR-6xxx for Module 6). This ADR formalizes the structure across all modules.

Decision

We will use a hierarchical ERR-Mxxx error code structure where M identifies the module (1-6) and xxx identifies the specific error within that module.

Considered Options

  1. HTTP-only — Rely solely on HTTP status codes (400, 404, 409, 500)
  2. Free-form strings — Arbitrary error codes like “SALE_NOT_FOUND”, “INVENTORY_INSUFFICIENT”
  3. Exception-based — Let exception types define error categories
  4. ERR-Mxxx hierarchical — Structured numeric codes with module prefix

Decision Outcome

Chosen: ERR-Mxxx hierarchical because it provides predictable, documented, machine-parseable error codes that map directly to BRD module boundaries. POS Client developers can switch on error code ranges, and support teams can triage by module.

Error Code Ranges:

RangeModuleExamples
ERR-1xxxModule 1: SalesERR-1001 (sale not found), ERR-1010 (void window expired)
ERR-2xxxModule 2: InventoryERR-2001 (insufficient stock), ERR-2010 (transfer rejected)
ERR-3xxxModule 3: CustomersERR-3001 (duplicate email), ERR-3010 (loyalty balance insufficient)
ERR-4xxxModule 4: ReportingERR-4001 (date range too large), ERR-4010 (export limit exceeded)
ERR-5xxxModule 5: Admin/SetupERR-5071 (register IP change limit), ERR-5072 (register retire requires OWNER)
ERR-6xxxModule 6: IntegrationsERR-6001 (provider auth failed), ERR-6010 (circuit breaker open)

Trade-offs

Pros:

  • Predictable structure — POS Client can switch on error range (1xxx = sales, 2xxx = inventory)
  • Machine-parseable — error codes are numeric, not free-form strings
  • Aligned with BRD module boundaries — easy to trace errors to requirements
  • Supports i18n — error codes mapped to localized messages on the client
  • Documented in API reference (Appendix A — planned future rewrite) — developers know all possible errors per endpoint

Cons:

  • Requires maintaining error code registry (mitigated by code generation from registry file)
  • Must avoid error code conflicts as modules grow (mitigated by 1000-code range per module)
  • Error codes are less self-descriptive than string codes (mitigated by including message field in error response)

References

  • Ch 05: Architecture Components (BRD v20.0 Sections 5.x and 6.x — error code definitions) (API Design chapter — planned future rewrite)

ADR-017: Test Strategy — Layered Testing Pyramid

2.17 ADR-017: Test Strategy

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, QA Team
ContextThe platform needs a testing strategy that balances coverage, speed, and confidence for a multi-tenant POS system.

Context

The POS platform processes financial transactions, manages inventory across multiple locations, and integrates with 6 external provider families. Testing must verify correctness at multiple levels: domain logic (tax calculation, commission reversal), API contracts (multi-tenant isolation, error codes), integration behavior (Shopify webhooks, payment terminals), and end-to-end workflows (offline sale → sync → inventory update).

BRD v18.0 defines 36 user stories with Gherkin acceptance criteria. Three platform sandboxes (Shopify Dev Store, Amazon SP-API Sandbox, Google Merchant test account) must be exercised in CI/CD.

Decision

We will use a Layered Testing Pyramid with specific tool choices per layer.

Considered Options

  1. Flat testing — Equal effort at all levels, no pyramid structure
  2. E2E-heavy — Focus on end-to-end tests with minimal unit tests
  3. Property-based — Use property-based testing (QuickCheck/FsCheck) as primary strategy
  4. Layered Testing Pyramid — Traditional pyramid: many unit, fewer integration, fewest E2E

Decision Outcome

Chosen: Layered Testing Pyramid because it provides fast feedback at the bottom (unit tests in < 5 seconds), confidence in the middle (integration tests with real PostgreSQL via Testcontainers-node), and end-to-end validation at the top (Playwright for browser automation). This matches the team’s TypeScript expertise and CI/CD pipeline constraints.

Testing Pyramid:

LayerToolCoverage TargetSpeedScope
UnitVitest80%< 5 secDomain logic, validators, calculators
IntegrationTestcontainers-node + Vitest15%< 2 minAPI endpoints, DB queries, Redis, RLS
E2EPlaywright5%< 10 minFull workflows: login → sale → receipt
Loadk6N/A30 minBlack Friday simulation: 500 concurrent, 1000 TPS
ContractPactN/A< 1 minShopify/Amazon/Google sandbox API contracts
Security6-Gate PyramidN/A< 5 minSAST, SCA, Secrets, ArchUnit, Pact, Manual

Trade-offs

Pros:

  • Fast feedback — Vitest unit tests run in seconds with native TypeScript support, catching regressions immediately
  • Real database testing — Testcontainers-node spins up PostgreSQL 16 with RLS for integration tests
  • Multi-tenant isolation verified — integration tests confirm tenant_id RLS policies prevent cross-tenant access
  • Contract testing with external platforms — Pact verifies Shopify/Amazon/Google API contracts
  • Load testing prevents performance regressions — k6 validates NFR-PERF-001 (< 500ms p99 checkout)

Cons:

  • Testcontainers-node requires Docker in CI/CD (standard in modern CI)
  • Playwright E2E tests are slower and more brittle (mitigated by limiting to critical paths only)
  • Load testing requires dedicated environment (not run on every commit, only on release candidates)
  • Contract tests depend on external sandbox availability (mitigated by recorded responses as fallback)

References

  • Chapter 04: Architecture Styles, Section L.6 (QA & Testing)
  • Chapter 04: Architecture Styles, Section L.8 (6-Gate Security Pyramid)
  • (Dev Environment and Checklists chapters — planned future rewrite)

ADR-018: Affirm BNPL Integration

2.18 ADR-018: Affirm BNPL Integration

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe platform needs a Buy Now Pay Later (BNPL) option for high-value retail transactions at the point of sale.

Context

Retail clothing transactions can reach $200-$500+, creating friction for customers who prefer installment payments. The POS must offer a third-party financing option that does not add PCI scope, integrates with the existing checkout flow, and pays the merchant in full immediately while the customer repays the financing provider directly.

BRD v20.0 Section 1.3 defines Third-Party Financing as a payment method alongside cash, card, gift card, on-account, and layaway. The financing flow must support both in-store QR code presentation and customer-device redirect.

Decision

We will integrate Affirm as the BNPL provider for in-store financing.

Considered Options

  1. Affirm — Established BNPL provider with in-store POS SDK, QR code flow, and merchant dashboard
  2. Klarna — Popular BNPL with strong e-commerce presence but limited in-store POS integration
  3. Afterpay/Clearpay — Fixed 4-installment model, limited flexibility for higher-value purchases
  4. In-house installment plans — Build custom financing directly in the POS system

Decision Outcome

Chosen: Affirm because it provides a well-documented in-store API, supports variable loan terms (3-36 months), pays the merchant full amount immediately (the store receives 100% of the sale amount from Affirm), and the customer completes the entire application on their own device. No card data or financial data touches the POS system — only a charge_id, loan_id, and approval status are stored.

Trade-offs

Pros:

  • Full payment received from Affirm immediately — no credit risk for the merchant
  • No PCI scope increase — customer’s financial data handled entirely by Affirm
  • QR code flow integrates cleanly into existing POS checkout sequence
  • Affirm handles all underwriting, collections, and customer communication
  • Established retail brand (Peloton, Shopify, Walmart) provides customer trust

Cons:

  • Affirm charges merchant fees (typically 3-6% per transaction) reducing margin
  • Approval is not guaranteed — customer may be declined, requiring fallback to another payment method
  • Adds dependency on Affirm API availability during checkout (mitigated by circuit breaker)
  • Limited to Affirm-supported markets (US primarily)

References

  • Chapter 05: Architecture Components, Section 1.3 (Financial Settlement)
  • Ch 05: Architecture Components, Module 6 (Integrations) (Integration Patterns chapter — planned future rewrite)
  • ADR-019: SAQ-A Semi-Integrated Payment Scope

ADR-019: SAQ-A Semi-Integrated Payment Scope

2.19 ADR-019: SAQ-A Semi-Integrated Payment Scope

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, Security Team
ContextCard payment processing requires PCI-DSS compliance; the scope of compliance depends on how card data is handled.

Context

POS terminals must accept chip, tap, and swipe card payments. PCI-DSS compliance levels range from SAQ-A (~30 controls, card data never touches our system) to SAQ-D (300+ controls, full card data flow through our system). The choice fundamentally shapes the security architecture, development effort, and ongoing compliance cost.

BRD v20.0 Section 1.18 mandates that “Card data NEVER touches your system” and specifies a semi-integrated terminal architecture where the payment terminal communicates directly with the payment processor. The POS backend receives only tokens, approval codes, and masked card numbers (last 4 digits).

Decision

We will implement SAQ-A semi-integrated payment terminals where card data is handled entirely by the terminal hardware and payment processor SDK. The POS system stores only: transaction_id, payment_token, approval_code, masked_card_number (****1234), card_brand, entry_method, terminal_id, timestamp, and amount.

Considered Options

  1. SAQ-D Full Integration — Card data encrypted and tokenized through our system (300+ PCI controls)
  2. SAQ-A Semi-Integrated — Card data handled by terminal/processor, we receive tokens only (~30 controls)
  3. SAQ-A-EP (E-commerce) — Redirect to hosted payment page (not applicable for in-store POS)

Decision Outcome

Chosen: SAQ-A Semi-Integrated because it reduces PCI compliance scope by 90% (from 300+ to ~30 controls), eliminates the risk of card data breach from our systems, and supports token-based void/refund operations that work offline. Stripe Terminal and Square Terminal are supported as interchangeable providers via the IIntegrationProvider abstraction (Ch 05 Section 6.2.1).

Trade-offs

Pros:

  • 90% reduction in PCI compliance scope and audit effort
  • Zero card data in our system — breach of our database exposes no payment card information
  • Token-based refund/void works offline using stored payment tokens
  • Terminal firmware and EMV kernel managed by provider — no maintenance burden
  • Multi-provider support via provider abstraction prevents vendor lock-in

Cons:

  • Dependent on terminal hardware availability and SDK compatibility
  • Terminal communication adds 1-3 seconds latency for chip transactions
  • Limited control over payment UX (terminal screen controlled by provider)
  • Must maintain two provider SDKs (Stripe Terminal, Square Terminal)

References

  • Chapter 05: Architecture Components, Section 1.18 (Payment Integration)
  • Ch 04: Architecture Styles, Section L.8 (Security) (Security chapters — planned future rewrite)
  • ADR-011: Payment Gateway (SAQ-A Semi-Integrated)

ADR-020: Split Tender Payment Support

2.20 ADR-020: Split Tender Payment Support

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextRetail customers frequently need to pay with multiple payment methods in a single transaction.

Context

Retail transactions commonly involve multiple payment methods: cash + card, multiple credit cards, gift card + card, on-account + cash, or Affirm for the remaining balance. BRD v20.0 Section 1.3 defines a tender loop where the cashier selects payment methods iteratively until the remaining balance reaches zero. Each tender is tracked independently for refund routing — a refund must be returned to the original payment method.

Decision

We will support unlimited split tender combinations where any payment method can be combined with any other. Each tender in a transaction is stored as a separate payment record with its own token/reference, enabling per-tender refund routing.

Considered Options

  1. Single tender only — One payment method per transaction (simplest but poor UX)
  2. Two-tender maximum — Allow at most two payment methods (limits flexibility)
  3. Unlimited split tender — Any number of payment methods per transaction

Decision Outcome

Chosen: Unlimited split tender because retail customers expect payment flexibility, and gift card partial balances naturally require a second tender for the remainder. Each payment record stores its own token (for card), reference (for Affirm), or cash amount, enabling precise refund routing back to the original payment source.

Trade-offs

Pros:

  • Maximum payment flexibility — matches customer expectations in retail
  • Gift card partial balance + card is a common scenario handled naturally
  • Per-tender refund routing — each payment token tracked independently
  • Supports combining all 6 payment types: cash, card, gift card, on-account, layaway deposit, Affirm

Cons:

  • Refund logic complexity — must track which tender to refund to and in what order
  • Multiple card tenders mean multiple terminal interactions during checkout
  • Receipt layout must accommodate variable number of payment lines
  • Reconciliation reports must aggregate across tender types

References

  • Chapter 05: Architecture Components, Section 1.3 (Financial Settlement)
  • Ch 05: Architecture Components, Section 3.8 (Payment Processing) (API Design chapter — planned future rewrite)

ADR-021: Layaway Payment Plans

2.21 ADR-021: Layaway Payment Plans

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextSome customers need to pay for high-value items over time with a deposit and installments, with inventory reserved until paid in full.

Context

Layaway is a traditional retail financing model where the customer pays a minimum deposit, inventory is reserved (not released), and the customer makes additional payments over time until the full amount is paid. BRD v20.0 Section 1.3 defines a layaway state machine: DEPOSIT_PAID -> RESERVED -> PAID_IN_FULL -> COMPLETED, with CANCELLED and FORFEITED as terminal states. The credit limit calculation must include pending layaway balances.

Decision

We will implement native layaway with configurable minimum deposit percentage, reservation-based inventory hold, and a state machine governing the layaway lifecycle. Layaway balances are included in the credit limit calculation: Available Credit = Credit Limit - (Current Debt + Pending Layaway Balances + Current Cart Total).

Considered Options

  1. No layaway — Direct customers to Affirm BNPL instead
  2. Basic layaway — Deposit + single final payment, no partial installments
  3. Full layaway with installments — Deposit + multiple partial payments with deadline tracking

Decision Outcome

Chosen: Full layaway with installments because it is a standard expectation in brick-and-mortar retail, allows flexible payment schedules, and reserves inventory to guarantee availability. Unlike Affirm, layaway involves no third-party fees — the store manages the payment plan directly.

Trade-offs

Pros:

  • No third-party fees — merchant keeps full margin
  • Inventory reserved for customer until paid in full
  • Configurable minimum deposit percentage per tenant
  • Overdue tracking with forfeiture rules protects against abandoned layaways
  • Familiar model for retail staff and customers

Cons:

  • Inventory is tied up during the layaway period (not available for other sales)
  • Risk of forfeiture — must handle cancellation refund policies (configurable)
  • Adds complexity to credit limit calculations
  • Reporting must track outstanding layaway liability

References

  • Chapter 05: Architecture Components, Section 1.3 (Layaway State Machine)
  • Chapter 05: Architecture Components, Module 7 (State Machine Reference)
  • ADR-020: Split Tender Payment Support

ADR-022: Tax-Inclusive Display with Compound Calculation

2.22 ADR-022: Tax-Inclusive Display with Compound Calculation

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe POS must calculate and display tax correctly for US retail, where tax is calculated externally (not embedded in the price).

Context

US retail uses tax-exclusive pricing — product prices on the shelf do not include tax, and tax is calculated at checkout based on the store’s jurisdiction. BRD v20.0 Section 1.17 defines a tax hierarchy where product-level exemptions have highest priority, followed by customer-level exemptions, followed by the store’s location-based compound jurisdiction rate. Tax is computed per line item and displayed as a separate total on the receipt.

Section 5.9 defines the compound tax model: State + County + City rates summed at time of sale. Example: Norfolk, VA = State 4.3% + Regional 0.7% + City 1.0% = 6.0% compound rate.

Decision

We will use tax-exclusive pricing with compound tax calculation at checkout. Product prices are stored without tax. At checkout, all active rates for the store’s tax jurisdiction are summed and applied to each taxable line item. The receipt displays subtotal, tax breakdown (optionally by level), and total.

Considered Options

  1. Tax-inclusive pricing — Embed tax in the product price (common in EU/UK, not US)
  2. Tax-exclusive with flat rate — Single tax rate per location
  3. Tax-exclusive with compound rate — Multi-level (State/County/City) summed at checkout
  4. External tax service — Delegate to TaxJar/Avalara API for real-time calculation

Decision Outcome

Chosen: Tax-exclusive with compound rate because it matches US retail practice, supports the 3-level Virginia tax structure (the reference implementation), and enables future expansion to other states with complex district overlays (California) or no sales tax (Oregon). The tax engine is built internally rather than delegated to external services to ensure offline capability.

Trade-offs

Pros:

  • Matches US retail standard — prices on shelf exclude tax
  • 3-level compound model handles all US jurisdictions (State + County + City + special districts)
  • Offline-capable — tax rates cached locally on POS terminal, no API call needed
  • Product-level and customer-level exemptions supported (reseller, non-profit, diplomatic)
  • Future-proof for multi-state expansion (California district taxes, Oregon no-tax)

Cons:

  • More complex than flat-rate tax — must manage jurisdiction-to-location mapping
  • Tax rate changes require admin updates (mitigated by scheduled effective dates)
  • Multi-jurisdiction reporting adds complexity to tax liability reports
  • Not suitable for EU/UK VAT without redesign (acceptable — target market is US)

References

  • Chapter 05: Architecture Components, Section 1.17 (Tax Calculation Engine)
  • Chapter 05: Architecture Components, Section 5.9 (Tax Configuration)
  • Chapter 07: Schema Design (tax_jurisdictions, tax_rates tables)

ADR-023: Compound Tax (3-Level State/County/City)

2.23 ADR-023: Compound Tax (3-Level State/County/City)

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe tax data model must support compound (additive) tax rates at multiple jurisdictional levels.

Context

US sales tax varies by jurisdiction and can consist of multiple additive layers: state tax, county tax, city tax, and sometimes special district surcharges. BRD v20.0 Section 5.9 defines a tax_jurisdictions table (jurisdiction code, name, state) and a tax_rates table with a level enum (STATE, COUNTY, CITY). Each location references a jurisdiction, and at time of sale all active rates for that jurisdiction are summed.

Example: Norfolk, VA = State 4.300% + Regional 0.700% + City 1.000% = 6.000% compound. Northern Virginia adds an additional 0.7% regional rate. Rate changes can be scheduled via effective_date with automatic activation.

Decision

We will implement a 3-level compound tax model using tax_jurisdictions and tax_rates tables. Each jurisdiction can have up to 3 active rate levels (STATE, COUNTY, CITY). Rates are summed at time of sale. Future rates are scheduled via effective_date with background activation.

Considered Options

  1. Single flat rate per location — One rate column on the location table
  2. 2-level (State + Local) — State rate plus a single combined local rate
  3. 3-level compound (State/County/City) — Separate rate rows per level, summed at checkout
  4. N-level with district overlay — Unlimited levels including special taxing districts

Decision Outcome

Chosen: 3-level compound because it covers the vast majority of US jurisdictions without the complexity of unlimited district overlays. The Virginia reference implementation (4 stores across different regions) validates this model. Special districts (California Proposition) can be modeled as a CITY-level rate until N-level support is needed. Unique constraint on (jurisdiction_id, level, effective_date) prevents duplicate rates.

Trade-offs

Pros:

  • Covers all current US jurisdictions (State + County + City covers 95%+ of cases)
  • Scheduled rate changes via effective_date — no manual intervention on tax change dates
  • Preserves historical rates for audit — rate changes never modify existing records
  • Simple SUM query at checkout: SELECT SUM(rate_percent) FROM tax_rates WHERE jurisdiction_id = ? AND is_active = true

Cons:

  • Cannot model California special district overlays (4th+ level) without schema extension
  • Requires admin to configure jurisdiction-to-location mapping per tenant
  • Rate scheduling background job must run reliably at midnight

References

  • Chapter 05: Architecture Components, Section 5.9 (Tax Configuration)
  • Chapter 07: Schema Design (Domain 15: Tax)
  • ADR-022: Tax-Inclusive Display with Compound Calculation

ADR-024: Gift Card Compliance (State Escheatment)

2.24 ADR-024: Gift Card Compliance (State Escheatment)

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, Legal
ContextGift card management must comply with varying state-level escheatment and consumer protection laws.

Context

Gift cards are subject to state-specific regulations governing expiration, inactivity fees, and mandatory cash-out thresholds. BRD v20.0 Section 1.5 defines a jurisdiction compliance matrix: Virginia allows 5-year minimum expiry and inactivity fees after 12 months; California prohibits expiry, prohibits fees, and mandates cash-out at $10.00; New York prohibits both expiry and fees. The gift card state machine includes INACTIVE, ACTIVE, DEPLETED, EXPIRED, and CASHED_OUT states.

The system must default to the most restrictive rules (California-style: no expiry, no fees, cash-out required) and enable features only where jurisdiction permits.

Decision

We will implement jurisdiction-aware gift card rules that default to the most restrictive configuration (California-style) and enable expiry, fees, and cash-out thresholds per store location’s jurisdiction. The store’s physical location determines which rules apply.

Considered Options

  1. Uniform national policy — Apply the most restrictive state’s rules everywhere (simple but limits flexibility)
  2. Per-jurisdiction rules — Configure rules per state/jurisdiction with most-restrictive defaults
  3. External compliance service — Delegate gift card compliance to a third-party service

Decision Outcome

Chosen: Per-jurisdiction rules with most-restrictive defaults because multi-state retail operations need location-specific compliance. Defaulting to California-style (no expiry, no fees, mandatory cash-out) ensures legal compliance even if jurisdiction configuration is incomplete. Stores in permissive jurisdictions can enable expiry and fees explicitly.

Trade-offs

Pros:

  • Legal compliance across all US jurisdictions from day one
  • Safe defaults — unconfigured jurisdictions use most restrictive rules
  • Cash-out workflow at POS for California compliance (balance <= $10.00)
  • Gift card liability reporting for accounting (outstanding balances = liability)
  • State machine enforces valid transitions (no invalid state changes)

Cons:

  • Jurisdiction rules must be maintained as laws change
  • Cash-out workflow adds complexity to POS checkout flow
  • Escheatment reporting (unclaimed property) required in some states after dormancy period
  • Gift card liability grows over time — reporting must track aging and dormant cards

References

  • Chapter 05: Architecture Components, Section 1.5 (Gift Card Management)
  • Chapter 05: Architecture Components, Section 1.5.2 (Jurisdiction Compliance Matrix)
  • Chapter 05: Architecture Components, Module 7 (Gift Card State Machine)

ADR-025: 6-Status Inventory State Machine

2.25 ADR-025: 6-Status Inventory State Machine

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextInventory at each location needs status tracking beyond simple quantity to manage quality holds, transit, reservations, and damage.

Context

Retail inventory is not simply “in stock” or “out of stock.” BRD v20.0 Section 4.2 defines six inventory statuses with a strict state machine governing transitions: AVAILABLE (sellable), QUARANTINE (quality hold), DAMAGED (cannot sell), PENDING_INSPECTION (received, needs review), RESERVED (allocated to order/transfer), and IN_TRANSIT (moving between locations). Only AVAILABLE stock can be sold at POS or transferred. All status changes require reason codes and are logged to the movement history audit trail.

Decision

We will implement a 6-status inventory state machine where each product-variant-location combination tracks quantity per status. Only AVAILABLE status is sellable. Transitions follow a strict state machine validated at the application layer against a state_transitions reference table.

Considered Options

  1. Binary (in-stock / out-of-stock) — Simple quantity tracking
  2. 3-status (Available / Reserved / Damaged) — Minimal status tracking
  3. 6-status state machine — Full lifecycle with quality management and transit tracking
  4. Continuous status field — Free-form status string (no transition enforcement)

Decision Outcome

Chosen: 6-status state machine because retail clothing operations require quality holds (QUARANTINE for items with potential defects), receiving inspection (PENDING_INSPECTION for new deliveries), reservation management (RESERVED for carts, transfers, online orders), and transit tracking (IN_TRANSIT between locations). Invalid transitions (e.g., QUARANTINE directly to RESERVED) are rejected by the API.

Trade-offs

Pros:

  • Only AVAILABLE stock appears as sellable — prevents selling damaged or quarantined items
  • RESERVED status prevents overselling in multi-terminal, multi-channel environments
  • IN_TRANSIT gives visibility into inventory movement between locations
  • Reason codes on every transition create a complete audit trail
  • State machine prevents invalid transitions (enforced at API and DB level)

Cons:

  • More complex than simple quantity tracking — 6 quantities per product-location instead of 1
  • Staff must understand status meanings and transition rules
  • Reporting must aggregate or filter by status
  • State machine logic adds validation overhead to every inventory operation

References

  • Chapter 05: Architecture Components, Section 4.2 (Inventory Status Model)
  • Chapter 05: Architecture Components, Module 7 (State Machine Reference)
  • Chapter 08: Entity Specifications

ADR-026: Reservation-Based Inventory Hold Model

2.26 ADR-026: Reservation-Based Inventory Hold Model

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextMultiple terminals, parked transactions, online orders, and transfers all compete for the same inventory. A mechanism is needed to prevent overselling.

Context

BRD v20.0 Section 4.2.2 defines five reservation types: Sale Cart (hard reserve until payment or void), Parked Transaction (soft reserve with 4-hour TTL, overridable with warning), Transfer (hard reserve at source until shipped), Online Order (hard reserve at assigned store), and Hold-for-Pickup (hard reserve with configurable expiry, default 48 hours). When two terminals attempt to reserve the last unit simultaneously, first-commit-wins via database-level row locking.

Decision

We will implement a reservation-based inventory hold model with 5 reservation types, each with its own lifecycle and TTL. Reservations atomically move quantity from AVAILABLE to RESERVED. Concurrent conflicts are resolved by database row locking (first-commit-wins).

Considered Options

  1. No reservation (optimistic) — Check quantity at payment time only, accept oversell risk
  2. Soft reservation with warnings — Show warnings but allow selling through reserved stock
  3. Hard reservation with TTL — Atomic reserve on add-to-cart, auto-release on expiry
  4. Mixed hard/soft by type — Hard for carts and online orders, soft for parked transactions

Decision Outcome

Chosen: Mixed hard/soft by type because sale carts, online orders, and transfers need hard reserves to prevent overselling, while parked transactions benefit from soft reserves (other terminals can sell through with a warning, since parked sales may never be completed). Auto-release via background job (every 5 minutes) prevents inventory from being permanently locked by abandoned sessions.

Trade-offs

Pros:

  • Prevents overselling across multi-terminal, multi-channel environments
  • Parked transaction soft reserve allows override when stock is genuinely needed
  • Auto-release on expiry prevents permanent inventory lockup
  • 5 reservation types cover all business scenarios (sale, park, transfer, online, hold)
  • Database row locking guarantees first-commit-wins under concurrent access

Cons:

  • Reservation management adds overhead to every cart operation (add/remove/void)
  • Background expiry job must run reliably (5-minute interval)
  • Soft reserve override can lead to parked transactions that can’t be recalled (reconciled at recall time)
  • Reservation table grows with transaction volume (mitigated by archival of COMMITTED/RELEASED records)

References

  • Chapter 05: Architecture Components, Section 4.2.2 (Reservation Model)
  • ADR-025: 6-Status Inventory State Machine
  • ADR-002: Offline-First POS Architecture

ADR-027: RFID Counting-Only Scope (No Lifecycle)

2.27 ADR-027: RFID Counting-Only Scope (No Lifecycle)

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextRFID integration scope must be defined — either counting-only or full lifecycle tracking (sales, transfers, receiving).

Context

BRD v20.0 Section 5.16 explicitly scopes RFID as a “dedicated inventory counting subsystem.” RFID readers (Zebra MC3390R, RFD40, FX9600) are used for bulk inventory counting and auditing via the Raptag mobile app. Barcode scanners remain the input device for sales transactions, receiving, and transfers. The rfid_tags table tracks tag status as active, void, or lost — there are no sold_at, transferred_at, or sold_order_id fields.

This separation means RFID and barcode scanning are independent abstractions that coexist: Scanner = barcode (POS register, one-item-at-a-time via USB HID); RFID = counting (Raptag app, 40+ tags/second via radio frequency).

Decision

We will scope RFID to counting and auditing only. RFID does not participate in sales, receiving, or transfer workflows. The core inventory system tracks stock movements via barcode. RFID provides a parallel counting channel for physical inventory verification.

Considered Options

  1. Full RFID lifecycle — Track every tag through sale, transfer, receiving, and returns
  2. Counting-only — RFID for inventory counting and auditing, barcode for all other workflows
  3. Hybrid (phased) — Start with counting, extend to receiving in v2.0

Decision Outcome

Chosen: Counting-only because full lifecycle RFID tracking would require replacing the barcode-based POS checkout flow with RFID readers at every register, fundamentally changing the hardware requirements and staff workflows. Counting-only provides the highest ROI (bulk counts in minutes vs. hours) with minimal disruption to existing barcode-based workflows. Tag status is limited to active, void, lost — no sales or transfer lifecycle fields.

Trade-offs

Pros:

  • Highest ROI — bulk inventory counts (2,000-100,000 items) completed in minutes vs. hours
  • No disruption to existing barcode-based POS, receiving, and transfer workflows
  • Simpler RFID schema — 12 tables vs. potentially 20+ for full lifecycle
  • Raptag mobile app focused on single purpose (counting) with clear UX
  • Scope can be expanded to receiving in v2.0 if business case emerges

Cons:

  • Cannot automatically decrement RFID tag counts on sale (counting snapshot may drift)
  • Receiving workflow still requires barcode scanning (no RFID speed benefit)
  • Two parallel inventory tracking systems (barcode quantity vs. RFID tag count) — reconciliation needed
  • Cannot provide real-time tag location or anti-theft alerts

References

  • Chapter 05: Architecture Components, Section 5.16 (RFID Configuration)
  • Ch 05: Architecture Components, Section 5.16 (RFID Counting) (Raptag Mobile chapter — planned future rewrite)
  • ADR-013: RFID Configuration in Tenant Admin

ADR-028: Physical Count Freeze Period

2.28 ADR-028: Physical Count Freeze Period

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextDuring physical inventory counts, sales and transfers can change stock levels, causing reconciliation errors.

Context

BRD v20.0 Section 4.6.4 defines two counting modes: FREEZE mode (POS sales blocked at counting location, transfers queued) and SNAPSHOT mode (operations continue normally, system reconciles movements post-count). FREEZE mode provides highest accuracy for annual audits. SNAPSHOT mode enables counting during business hours without blocking sales. The mode is chosen per count by the manager and cannot be changed after the count starts.

Decision

We will support configurable count freeze with two modes (FREEZE and SNAPSHOT), selected per count session. FREEZE blocks POS sales at the counting location and queues inbound transfers. SNAPSHOT takes a point-in-time inventory snapshot and reconciles against post-count movements.

Considered Options

  1. Always freeze — Block sales during every count (accurate but high business impact)
  2. Never freeze (snapshot only) — Always count during business hours (lower accuracy)
  3. Configurable per count — Manager chooses FREEZE or SNAPSHOT per count session

Decision Outcome

Chosen: Configurable per count because different counting scenarios have different accuracy requirements. Annual full physical counts benefit from FREEZE mode (after hours, maximum accuracy). Weekly cycle counts and monthly scans use SNAPSHOT mode (during hours, minimal disruption). The system defaults to SNAPSHOT; FREEZE must be explicitly selected by MANAGER/OWNER role.

Trade-offs

Pros:

  • Maximum flexibility — manager picks the right mode for each situation
  • FREEZE mode: perfect accuracy, no reconciliation needed
  • SNAPSHOT mode: zero business disruption, counts during peak hours
  • SNAPSHOT reconciliation formula: adjusted_expected = snapshot_qty - sales_during_count + receives_during_count
  • Only MANAGER/OWNER can initiate counts (access-controlled)

Cons:

  • FREEZE mode blocks revenue during the count window (mitigated by off-hours scheduling)
  • SNAPSHOT reconciliation is more complex and has slightly lower accuracy
  • Staff must understand the difference between modes
  • FREEZE mode queues transfers that must be processed after count approval

References

  • Chapter 05: Architecture Components, Section 4.6.4 (Configurable Count Freeze)
  • Chapter 05: Architecture Components, Section 4.6 (Inventory Counting & Auditing)
  • ADR-025: 6-Status Inventory State Machine

ADR-029: Adjustment Manager Approval (Universal)

2.29 ADR-029: Adjustment Manager Approval (Universal)

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextManual inventory adjustments directly affect stock levels and financial records. A control mechanism is needed.

Context

BRD v20.0 Section 4.7 mandates that all inventory adjustments require manager approval — positive (found stock), negative (shrinkage), and zero-net (reclassification). There is no auto-approval threshold. Adjustments are created with approval_status = PENDING and inventory is NOT changed until a MANAGER or OWNER explicitly approves. Rejected adjustments are preserved for audit. The cost impact (qty_change x weighted_avg_cost) is calculated and shown to the manager before approval.

Decision

We will require universal manager approval for all manual inventory adjustments, regardless of quantity or direction. No threshold-based auto-approval. Inventory quantities change only upon explicit manager approval.

Considered Options

  1. No approval — Staff adjustments apply immediately (fast but no oversight)
  2. Threshold-based — Small adjustments auto-approve, large adjustments require manager
  3. Universal approval — All adjustments require manager review before inventory changes

Decision Outcome

Chosen: Universal approval because inventory accuracy is critical for a multi-store retail operation with financial audit requirements. Even small adjustments can indicate systematic issues (repeated theft, receiving errors). The cost impact display enables managers to make informed decisions. Approved adjustments are logged as ADJUSTMENT_UP or ADJUSTMENT_DOWN movements in the audit trail.

Trade-offs

Pros:

  • Complete management oversight of all inventory changes
  • Cost impact shown before approval — managers see financial consequence
  • PENDING status prevents premature inventory changes
  • Rejected adjustments preserved for audit — pattern analysis possible
  • Standard reason codes + custom tenant-defined codes for categorization

Cons:

  • Manager bottleneck — adjustments may wait for approval (mitigated by push notifications)
  • Additional workflow steps compared to instant adjustments
  • Managers must be responsive to avoid approval backlog
  • No fast-track for trivially small adjustments (by design)

References

  • Chapter 05: Architecture Components, Section 4.7 (Inventory Adjustments)
  • ADR-025: 6-Status Inventory State Machine

ADR-030: Auto-Suggest Transfers Algorithm

2.30 ADR-030: Auto-Suggest Transfers Algorithm

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextMulti-store retail operations frequently have inventory imbalances — one store overstocked while another is understocked on the same product.

Context

BRD v20.0 Section 4.8.7 defines an auto-suggest transfer algorithm that continuously monitors inventory distribution relative to sales velocity across all locations. The algorithm calculates days of supply per product per location (qty_on_hand / avg_daily_sales_velocity), detects imbalances (one location >60 days of supply, another <15 days), and generates transfer suggestions targeting 30 days of supply at each location. The algorithm runs weekly (configurable) and never creates transfers automatically — all suggestions require manager review.

Decision

We will implement a velocity-based auto-suggest transfer algorithm that analyzes days of supply across locations, generates rebalancing suggestions, and presents them to managers for review and approval. Suggestions that are approved create transfer requests via the standard transfer workflow.

Considered Options

  1. Manual only — Managers identify imbalances and create transfers manually
  2. Rule-based alerts — Alert when stock is below threshold, but no transfer suggestion
  3. Auto-suggest with manager review — Algorithm suggests specific transfers, manager approves
  4. Fully automated — Algorithm creates and ships transfers without human review

Decision Outcome

Chosen: Auto-suggest with manager review because it combines algorithmic efficiency (analyzing hundreds of product-location combinations weekly) with human judgment (manager knowledge of upcoming promotions, seasonal shifts, display requirements). The algorithm provides data-driven starting points; managers adjust quantities and approve or reject.

Trade-offs

Pros:

  • Data-driven rebalancing across all locations — impossible to replicate manually at scale
  • Manager review preserves business judgment (upcoming promotions, seasonal knowledge)
  • Configurable thresholds: overstocked (>60 days), understocked (<15 days), target (30 days)
  • Trailing 30-day sales velocity adapts to changing demand patterns
  • Suggestions expire after 7 days if unreviewed — no stale recommendations

Cons:

  • Algorithm may suggest transfers that conflict with upcoming promotions (mitigated by manager review)
  • Dead stock (zero velocity at both locations) excluded — requires separate manual review
  • HQ warehouse uses different thresholds than stores (90-day overstocked threshold)
  • Weekly batch analysis may miss rapid demand changes (mitigated by on-demand trigger option)

References

  • Chapter 05: Architecture Components, Section 4.8.7 (Auto-Suggest Transfers)
  • Chapter 05: Architecture Components, Section 4.5 (Reorder Management)

ADR-031: Shopify Webhook + Polling Dual Sync

2.31 ADR-031: Shopify Webhook + Polling Dual Sync

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextShopify inventory and product sync must be near-real-time with guaranteed eventual consistency.

Context

BRD v20.0 Section 6.3 defines Shopify as the primary e-commerce integration. Shopify webhooks provide near-real-time notifications (products/update, inventory_levels/update, orders/create) but can be missed due to network issues, Shopify outages, or endpoint failures. Shopify retries failed webhook deliveries for 48 hours, but delivery is not guaranteed. The platform must guarantee eventual consistency between POS and Shopify inventory.

This ADR formalizes the dual-sync strategy previously captured in ADR-010. The detailed implementation in Section 6.3 specifies OAuth 2.0/PKCE authentication, GraphQL Admin API at 50 points/second rate limiting, and mandatory @idempotent mutations (required April 2026).

Decision

We will use a Webhook + Polling hybrid for Shopify synchronization. Webhooks provide near-real-time sync (<5 seconds processing) for the common case. Scheduled polling (every 15 minutes) using updated_at_min delta queries catches any missed webhooks. Both paths use the same idempotent event handler pipeline (24-hour dedup window).

Considered Options

  1. Pure Webhook — Rely solely on Shopify webhooks for all sync
  2. Pure Polling — Poll Shopify API on intervals for all changes
  3. Webhook + Polling hybrid — Real-time webhooks with polling fallback

Decision Outcome

Chosen: Webhook + Polling hybrid because webhooks alone cannot guarantee delivery, and polling alone introduces unacceptable latency for inventory updates that could cause overselling. The hybrid approach provides <5-second normal latency with guaranteed eventual consistency via 15-minute polling catchup. Idempotent processing prevents double-counting when both webhook and poll detect the same change.

Trade-offs

Pros:

  • Near-real-time sync via webhooks (<5 seconds for the common case)
  • Guaranteed eventual consistency via polling fallback
  • Idempotent processing handles duplicates from webhook + poll overlap
  • Rate-limit-aware polling with adaptive backoff protects against API throttling

Cons:

  • More complex than either pure approach
  • Polling adds API calls against Shopify rate limits (mitigated by delta queries)
  • Webhook endpoint requires HMAC signature verification and retry handling
  • Must maintain webhook registration lifecycle (register on connect, deregister on disconnect)

References

  • Chapter 05: Architecture Components, Section 6.3 (Shopify Integration)
  • ADR-010: Shopify Sync Strategy (foundational decision)
  • Ch 05: Architecture Components, Module 6 (Integrations) (Integration Patterns chapter — planned future rewrite)

ADR-032: Strictest-Rule-Wins Cross-Platform Validation

2.32 ADR-032: Strictest-Rule-Wins Cross-Platform Validation

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextProducts listed on Shopify, Amazon, and Google Merchant Center must meet each platform’s distinct validation requirements.

Context

BRD v20.0 Section 6.6 defines a unified product data validation matrix comparing field-level requirements across Shopify, Amazon, and Google Merchant Center. Each platform has different constraints — Google limits titles to 150 chars, Amazon requires 1000x1000px minimum images, Shopify is most permissive. The common pattern of “create now, fix later” leads to suppressed listings, disapproved products, and lost revenue.

The strictest-rule-wins principle means: title max 150 chars (Google strictest), image min 1000x1000px (Amazon strictest), no watermarks (Amazon + Google), barcode required (treat as mandatory for channel eligibility), brand required (Amazon + Google).

Decision

We will enforce strictest-rule-wins validation at the point of product data entry in the POS system. Any product passing POS validation is immediately eligible for listing on all connected platforms without remediation. Products failing validation can still be used for in-store POS sales but are blocked from external channel sync.

Considered Options

  1. Per-platform validation at sync time — Validate only when pushing to each platform
  2. Strictest-rule-wins at data entry — Enforce most restrictive requirements for all platforms upfront
  3. Tiered validation — POS-only products have relaxed rules; channel-listed products have strict rules

Decision Outcome

Chosen: Strictest-rule-wins at data entry because it eliminates the expensive “fix after suppression” cycle. Products created correctly the first time avoid listing delays, disapprovals, and the operational cost of chasing validation errors across three platforms. The pre-sync validation engine (PASS/WARN/FAIL) provides clear feedback at product creation time.

Trade-offs

Pros:

  • Any product passing POS validation is immediately listable on all channels
  • Eliminates suppressed listings, disapprovals, and remediation cycles
  • Single validation standard — staff learns one set of rules, not three
  • Pre-sync engine provides actionable PASS/WARN/FAIL feedback with remediation guidance
  • Image validation catches the #1 cause of listing suppression (watermarks, resolution, background)

Cons:

  • POS-only products must meet stricter requirements than necessary (mitigated by channel-listing flag)
  • Requirements may change as platforms update their rules (mitigated by configurable validation matrix)
  • More fields required at product creation (brand, weight, barcode) — slightly longer data entry
  • Google’s 150-char title limit is more restrictive than many retailers want

References

  • Chapter 05: Architecture Components, Section 6.6 (Cross-Platform Product Data Requirements)
  • Chapter 05: Architecture Components, Section 6.6.2 (Image Requirements Matrix)

ADR-033: Amazon SP-API Integration Strategy

2.33 ADR-033: Amazon SP-API Integration Strategy

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextMulti-channel retail requires Amazon marketplace integration for product listings, order fulfillment, and inventory sync.

Context

BRD v20.0 Section 6.4 defines Amazon integration via the Selling Partner API (SP-API) with OAuth 2.0/LWA authentication, regional endpoints (NA/EU/FE), and support for both FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant) fulfillment models. The integration covers catalog items API, listings API, orders API, feeds API, and push notifications (SQS). Amazon SP-API polls every 2 minutes for inventory updates.

Key constraints: rate limits vary by API (5 requests/second for catalog, 1 request/second for feeds), access tokens expire every 1 hour, and per-marketplace pricing is required.

Decision

We will integrate with Amazon SP-API supporting both FBA and FBM fulfillment models, with OAuth 2.0/LWA token lifecycle management, per-marketplace catalog sync, and SQS-based push notifications for order and inventory events.

Considered Options

  1. No Amazon integration — POS-only retail without Amazon marketplace
  2. Amazon MWS (legacy) — Older Marketplace Web Service API (deprecated)
  3. Amazon SP-API — Current Selling Partner API with OAuth 2.0 and modern endpoints
  4. Third-party aggregator — Use a service like ChannelAdvisor to manage Amazon listing

Decision Outcome

Chosen: Direct Amazon SP-API integration because it provides full control over the integration, avoids third-party aggregator fees, and aligns with the provider abstraction architecture (IIntegrationProvider interface). MWS is deprecated. The POS backend handles token lifecycle transparently — proactive refresh at T-5 minutes before expiry, fallback force-refresh on 401 responses.

Trade-offs

Pros:

  • Full control over catalog, listing, order, and inventory sync
  • FBA + FBM support — tenants choose fulfillment model per product
  • SQS push notifications reduce polling overhead for order/inventory events
  • OAuth 2.0/LWA aligns with modern authentication standards
  • Per-marketplace support (US, CA, MX under NA region)

Cons:

  • Complex API with different rate limits per endpoint
  • Token management complexity (1-hour expiry, proactive refresh)
  • Amazon-specific field mappings (Browse Node taxonomy, product type definitions)
  • Amazon Brand Registry requirements add complexity for branded products
  • FBA inventory is read-only (Amazon manages stock) — requires separate monitoring

References

  • Chapter 05: Architecture Components, Section 6.4 (Amazon SP-API Integration)
  • Ch 05: Architecture Components, Module 6 (Integrations) (Integration Patterns chapter — planned future rewrite)
  • ADR-032: Strictest-Rule-Wins Cross-Platform Validation

ADR-034: Google Merchant Center Feed Strategy

2.34 ADR-034: Google Merchant Center Feed Strategy

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextGoogle Shopping and Local Inventory Ads require product data feeds managed via the Google Merchant API.

Context

BRD v20.0 Section 6.5 defines Google Merchant Center integration for product data management, local inventory advertising, and Google Business Profile linkage. CRITICAL: The Content API for Shopping reaches end-of-life on August 18, 2026 — all new development MUST target the Merchant API (v1beta/v1). Google uses OAuth 2.0 with service accounts (self-signed JWTs exchanged for 60-minute access tokens).

The Merchant API separates writes (ProductInput resource) from reads (Product resource — Google-enriched version after validation). Disapproval prevention is critical as Google can suspend product listings for policy violations.

Decision

We will target the Merchant API (v1beta/v1) from day one, with OAuth 2.0 service account authentication, outbound product feed management, and local inventory advertising. No development against the deprecated Content API.

Considered Options

  1. Content API (v2.1) — Current API but reaching EOL August 2026
  2. Merchant API (v1beta/v1) — New API, long-term supported
  3. Supplemental feed only — Use Google’s automated crawl with supplemental data
  4. Third-party feed manager — Delegate to GoDataFeed, DataFeedWatch, etc.

Decision Outcome

Chosen: Direct Merchant API integration because Content API EOL is August 2026 (within the platform’s launch timeline), the Merchant API provides new features (local inventory, GBP integration) only available on the new API, and direct integration avoids third-party feed manager costs. Service account auth with tenant-specific encryption keys aligns with the credential vault architecture.

Trade-offs

Pros:

  • Future-proof — no migration needed when Content API shuts down
  • Local Inventory Ads support for brick-and-mortar stores
  • Google Business Profile linkage for “available nearby” search results
  • Product status API enables proactive disapproval monitoring and remediation
  • Service account auth avoids user-interactive OAuth flows

Cons:

  • Merchant API is still in v1beta — minor API changes possible before GA
  • Google processing adds 30-minute latency to inventory updates
  • Product disapproval rules are complex and change frequently
  • Service account JSON key management adds security complexity (AES-256-GCM encrypted at rest)
  • 2x daily batch sync cadence for Google (vs. near-real-time for Shopify)

References

  • Chapter 05: Architecture Components, Section 6.5 (Google Merchant API Integration)
  • ADR-032: Strictest-Rule-Wins Cross-Platform Validation

ADR-035: Channel Safety Buffer Calculation

2.35 ADR-035: Channel Safety Buffer Calculation

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextExternal channels sync inventory with varying latency (Shopify <5s, Amazon <2min, Google <30min). During sync gaps, concurrent sales can cause overselling.

Context

BRD v20.0 Section 6.7.2 defines safety buffers that withhold a configurable number of units from external channel listings. The primary formula is: Channel Available Qty = POS Available Qty - Safety Buffer. Three buffer modes are supported: FIXED (subtract fixed units), PERCENTAGE (subtract % of stock), and MIN_RESERVE (floor-based). Buffers are configurable per-product, per-channel, with a 4-level priority resolution: product+channel > product > channel > tenant-wide default.

Recommended defaults: Shopify 0-2 units (low latency), Amazon FBM 5-10% (2-minute lag), Google Merchant 10-15% (30-minute processing delay).

Decision

We will implement configurable safety buffers per product per channel with 3 calculation modes and 4-level priority resolution. Higher-latency channels receive larger default buffers to compensate for sync lag.

Considered Options

  1. No buffers — List full POS quantity on all channels (highest oversell risk)
  2. Flat global buffer — Same buffer for all channels and products
  3. Per-channel default buffers — Different buffer per channel, same for all products
  4. Per-product per-channel configurable — Full flexibility with priority resolution

Decision Outcome

Chosen: Per-product per-channel configurable because sync latency varies dramatically between channels (Shopify <5s vs. Google <30min), and high-velocity products need different buffers than slow movers. The 4-level priority resolution enables tenants to set sensible defaults while overriding for specific products or channels. min_channel_qty threshold hides products from channel when available falls below minimum (default: 1).

Trade-offs

Pros:

  • Tunable oversell protection per channel based on sync latency
  • High-velocity products can have larger buffers than slow movers
  • max_channel_qty cap prevents revealing full warehouse stock to competitors
  • Priority resolution (product+channel > product > channel > tenant) minimizes configuration effort
  • Walk-in customer stock protected — buffers ensure in-store availability

Cons:

  • Configuration complexity — many possible combinations of product x channel x mode
  • Buffers reduce listed quantity — may lose online sales if set too aggressively
  • Buffer calculations add overhead to every inventory sync event
  • Must recalculate buffers when POS quantity changes (event-driven)

References

  • Chapter 05: Architecture Components, Section 6.7.2 (Safety Buffer Configuration)
  • Chapter 05: Architecture Components, Section 6.7.3 (Oversell Prevention Rules)
  • ADR-031: Shopify Webhook + Polling Dual Sync

ADR-036: POS-Master Default for External Channels

2.36 ADR-036: POS-Master Default for External Channels

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextWhen product data conflicts exist between POS and external channels, a source-of-truth must be defined.

Context

BRD v20.0 Section 6.1 establishes that the POS system is the “single source of truth for product data.” All external channels (Shopify, Amazon, Google Merchant) receive product catalog and inventory levels from the POS system. No external channel can directly modify POS inventory — all inbound changes are processed through the sync engine with conflict resolution. Section 6.7 states: “Auto-correction pushes POS quantity to the platform (POS always wins in reconciliation).”

Decision

We will use POS-master default where the POS system is the authoritative source for product data and inventory levels. External channels receive computed quantities. During reconciliation, discrepancies between POS and channel-reported quantities are resolved by pushing the POS value to the channel.

Considered Options

  1. POS-master — POS is source of truth, channels receive data from POS
  2. Channel-master — Each channel is source of truth for its own data
  3. Bidirectional merge — Changes from any source merged via conflict resolution
  4. Last-write-wins — Most recent change from any source wins

Decision Outcome

Chosen: POS-master because the physical store is where inventory physically exists. The POS system tracks every stock movement (sale, return, adjustment, transfer, count, receiving) with a complete audit trail. External channels may report stale or incorrect quantities due to sync delays, customer cancellations, or platform glitches. POS-master ensures one source of truth for financial reporting and inventory accuracy.

Trade-offs

Pros:

  • Single source of truth — no ambiguity about correct inventory levels
  • Reconciliation is deterministic — POS always wins, no merge conflicts
  • Financial reports based on POS data (auditable, event-sourced)
  • Protects against external platform data corruption or unauthorized changes
  • Simplifies sync architecture — one-way authority, bidirectional data flow

Cons:

  • Shopify admin inventory adjustments are overwritten at next reconciliation
  • Staff must make all inventory changes in the POS system, not in external platforms
  • If POS data is incorrect, the error propagates to all channels
  • External-only inventory (e.g., FBA stock managed by Amazon) must be handled as read-only exception

References

  • Chapter 05: Architecture Components, Section 6.1 (Integration Overview)
  • Chapter 05: Architecture Components, Section 6.7 (Cross-Platform Inventory Sync)
  • ADR-035: Channel Safety Buffer Calculation

ADR-037: Offline Conflict Resolution via CRDTs

SUPERSEDED: This ADR has been superseded by ADR-048 (Online-First with Offline Fallback). CRDTs were eliminated in v6.2.0. This record is preserved for historical context.

2.37 ADR-037: Offline Conflict Resolution via CRDTs

FieldValue
StatusSuperseded (by ADR-048)
Date2026-02-27
Decision MakersArchitecture Review Team
ContextWhen multiple POS terminals operate offline simultaneously, their local changes must merge without data loss when connectivity is restored.

Context

Chapter 04, Section L.10A.1H defines CRDTs (Conflict-free Replicated Data Types) as the merge strategy for offline POS terminals. The traditional sync problem: Terminal A sells 5 units offline (local: 95), Terminal B receives shipment +20 offline (local: 120) — neither 95 nor 120 is correct; the answer is 115. CRDTs solve this by tracking operations, not state.

Four CRDT types are used: PN-Counter for inventory levels (+/-), LWW-Register for price updates (highest timestamp wins), OR-Set for cart items and discounts (union with tombstones), and G-Counter for transaction counts (sum all increments). Sales themselves are conflict-free by nature (append-only events with unique IDs).

Decision

We will use CRDTs for offline data merge alongside append-only event queuing for sales. PN-Counters track inventory, LWW-Registers track last-modified data, OR-Sets track collections, and G-Counters track monotonic counts. This is complementary to ADR-015 (Queue-and-Sync).

Considered Options

  1. Last-write-wins globally — Most recent change overwrites all others
  2. Server-authoritative — Server state overwrites all offline changes
  3. Operational transforms (OT) — Transform operations based on concurrent edits
  4. CRDTs — Mathematically guaranteed convergence without coordination

Decision Outcome

Chosen: CRDTs because they are mathematically guaranteed to converge regardless of message ordering, duplication, or network partition duration. PN-Counters are particularly suited for inventory (sum increments, sum decrements, compute net). Sales events are inherently conflict-free (append-only with unique IDs), so CRDTs complement rather than replace event sourcing.

Trade-offs

Pros:

  • Mathematically guaranteed convergence — no coordination required between terminals
  • PN-Counter correctly handles concurrent sales and receives (example: 100 - 5 + 20 = 115)
  • LWW-Register handles price updates with deterministic resolution (highest timestamp)
  • OR-Set handles cart item additions/removals with tombstone-based conflict resolution
  • No data loss — all offline operations are preserved and merged

Cons:

  • CRDT implementation adds complexity to the sync layer
  • PN-Counters can temporarily show incorrect inventory until all terminals sync
  • OR-Set tombstones require periodic compaction (7-day TTL)
  • Development team must understand CRDT semantics for correct implementation
  • MV-Register (for customer preferences) keeps all concurrent values — may need manual resolution

References

  • Chapter 04: Architecture Styles, Section L.10A.1H (CRDTs)
  • ADR-015: Offline Sync Strategy (Queue-and-Sync with CRDTs)
  • ADR-002: Offline-First POS Architecture

ADR-038: Transactional Outbox for Event Publishing

2.38 ADR-038: Transactional Outbox for Event Publishing

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextDomain events must be reliably published to downstream consumers (Socket.io, webhooks, sync engine) without losing events or creating inconsistency.

Context

Chapter 04, Section L.4A defines the Transactional Outbox pattern: business data and outbox event are written atomically in the same database transaction. A relay process polls the outbox and publishes events, guaranteeing at-least-once delivery without distributed transactions. The event_outbox table (Section L.4A.1) stores: event_id, destination (socketio/webhook/sync), status (pending/processed), attempts, last_error, and timestamps.

This eliminates the dual-write problem: if the application writes to the database but the event publish fails (or vice versa), data and events become inconsistent. The outbox ensures both succeed or both fail within the same DB transaction.

Decision

We will use a Transactional Outbox pattern with a PostgreSQL event_outbox table. Domain events are written to the outbox in the same transaction as the business data. A background relay polls the outbox and publishes events to destinations (Socket.io rooms, webhook endpoints, sync engine).

Considered Options

  1. Publish-then-write — Publish event first, then write to database (lost data if DB write fails)
  2. Write-then-publish — Write to database first, then publish event (lost events if publish fails)
  3. Distributed transaction (2PC) — Coordinate DB and message broker atomically (complex, slow)
  4. Transactional Outbox — Write data + event in same DB transaction, relay publishes asynchronously

Decision Outcome

Chosen: Transactional Outbox because it guarantees at-least-once delivery using only the existing PostgreSQL database — no additional message broker infrastructure required for v1.0. The outbox relay runs as a background service, polling every 1 second for pending events. Failed publications are retried with exponential backoff and eventually routed to a dead-letter table.

Trade-offs

Pros:

  • Atomic write — business data and event are guaranteed consistent
  • No additional infrastructure — uses PostgreSQL (already deployed)
  • At-least-once delivery with retry and dead-letter handling
  • Destinations are pluggable (Socket.io, webhook, sync, future Kafka)
  • Works with PostgreSQL LISTEN/NOTIFY for low-latency relay notification

Cons:

  • Polling relay adds slight latency vs. direct publish (~1 second)
  • Outbox table grows and needs periodic cleanup (processed events archived)
  • At-least-once means consumers must be idempotent (handled by idempotency framework)
  • Single relay process is a potential bottleneck (mitigated by partition-based relay in v2.0)

References

  • Chapter 04: Architecture Styles, Section L.4A.1 (Event Store & Outbox Schema)
  • Chapter 05: Architecture Components, Section 6.2.3 (Transactional Outbox)
  • ADR-003: Event Sourcing for Sales Domain

ADR-039: CQRS Boundary (Sales Domain Only)

2.39 ADR-039: CQRS Boundary (Sales Domain Only)

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextCQRS adds complexity; it should be applied only where the read/write model divergence justifies the overhead.

Context

Chapter 04, Section L.4A defines per-module CQRS scope. Module 1 (Sales) uses full CQRS with separate read/write models and Event Sourcing. Module 4 (Inventory) uses materialized read models with ES for audit trail. Modules 2 (Customers), 3 (Catalog), 5 (Setup) use standard CRUD. Module 6 (Integrations) uses audit-trail-only ES. The Sales domain has the strongest case for CQRS: financial audit requirements, offline sync via event replay, temporal queries (“what was inventory at 3pm?”), and complex read models (dashboard aggregations).

Decision

We will apply full CQRS only to the Sales domain (Module 1). All other modules use standard CRUD with optional materialized views for performance. A command/query bus dispatches commands and queries in the Sales module.

Considered Options

  1. CQRS everywhere — Full CQRS for all modules
  2. CQRS for Sales only — Full CQRS for Sales, CRUD for everything else
  3. CQRS for Sales + Inventory — Full CQRS for both financial domains
  4. No CQRS — Standard CRUD everywhere with audit logging

Decision Outcome

Chosen: CQRS for Sales only because Sales has the strongest requirement (PCI-DSS audit trail, offline event replay, complex read models for dashboards). Inventory uses a lighter pattern — materialized read models for current levels with ES for the movement audit trail, but not full CQRS command/query separation. Applying CQRS everywhere would add unnecessary complexity to simple CRUD modules like Customers and Setup.

Trade-offs

Pros:

  • Full audit trail and temporal queries for the financial domain (Sales)
  • Command/query bus dispatch provides clean separation of concerns
  • Read models optimized for dashboard queries without affecting write performance
  • Non-Sales modules remain simple CRUD — lower development and maintenance cost
  • Event replay capability for offline sync and debugging

Cons:

  • Developers must understand two patterns (CQRS for Sales, CRUD for others)
  • Read model projections must be rebuilt if projection logic changes
  • Event versioning adds complexity for Sales domain events
  • Boundary between CQRS and CRUD modules must be clearly documented

References

  • Chapter 04: Architecture Styles, Section L.4A (CQRS & Event Sourcing Scope)
  • ADR-003: Event Sourcing for Sales Domain
  • ADR-038: Transactional Outbox for Event Publishing

ADR-040: Eventual Consistency SLA (5s Online, 30min Offline)

2.40 ADR-040: Eventual Consistency SLA

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe platform accepts eventual consistency for inventory sync. Concrete SLA targets are needed for each sync channel.

Context

Chapter 04, Section L.10A.1 establishes that the online-first architecture accepts eventual consistency for inventory sync across channels. BRD v20.0 Section 6.7.1 defines per-channel sync latency targets: Shopify <5 seconds via webhooks, Amazon FBM <2 minutes via SP-API push, Google Merchant <30 minutes (Google processing time). Reconciliation polls run at defined intervals (Shopify 15min, Amazon 30min, Google 6hr). POS terminals operating in offline fallback mode sync critical data within 30 seconds of connectivity restoration.

Decision

We will define explicit eventual consistency SLAs per sync channel with target latencies, reconciliation intervals, and maximum acceptable lag. Online POS terminals have 5-second consistency targets; offline terminals sync critical data within 30 seconds of reconnection.

Considered Options

  1. Strong consistency — All changes immediately visible everywhere (requires always-online)
  2. Best-effort eventual — No defined SLA, sync when possible
  3. Tiered SLA per channel — Explicit targets per sync channel and data priority

Decision Outcome

Chosen: Tiered SLA per channel because different channels have fundamentally different latency characteristics and business impact. Shopify needs near-real-time to prevent overselling; Google Merchant tolerates 30-minute processing; offline POS terminals prioritize sales/payment sync over analytics. The SLA framework provides measurable targets for monitoring and alerting.

Trade-offs

Pros:

  • Measurable sync targets for monitoring and SLA alerting
  • Priority-based sync ensures critical financial data (sales, payments) syncs first
  • Channel-specific targets match actual platform capabilities
  • Reconciliation intervals catch drift before it becomes operationally significant

Cons:

  • Inventory counts may be temporarily inaccurate across channels during sync windows
  • Overselling possible during sync gaps (mitigated by safety buffers — ADR-035)
  • Monitoring infrastructure needed to track sync latency per channel
  • Offline sync queue may grow large during extended outages (capped at 100 transactions)

References

  • Chapter 04: Architecture Styles, Section L.10A.1 (Online-First with Offline Fallback)
  • Chapter 05: Architecture Components, Section 6.7.1 (Sync Latency Targets)
  • ADR-048: Online-First POS Data Strategy
  • ADR-035: Channel Safety Buffer Calculation

ADR-041: 6-Gate Security Pyramid

2.41 ADR-041: 6-Gate Security Pyramid

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, Security Team
ContextThe codebase is generated by Claude Code agents. A single security gate is insufficient for AI-generated code that processes financial transactions.

Context

Chapter 04, Section L.8 identifies that AI-generated code requires defense-in-depth security validation. A single SonarQube gate cannot catch missing authorization checks, incorrect OAuth implementation, SAQ-A violations, architecture drift, or insecure CORS/CSP headers. The platform processes PCI-scoped financial transactions and stores encrypted credentials for 6 external provider families.

The 6-Gate Security Pyramid provides layered verification: SAST (Gate 1), SCA + SBOM (Gate 2), Secrets Detection (Gate 3), Architecture Conformance (Gate 4), Contract Tests (Gate 5), and Manual Security Review (Gate 6). All 6 gates block merge. FIM via Wazuh monitors deployed systems.

Decision

We will implement a 6-Gate Security Test Pyramid in the CI/CD pipeline where all 6 gates must pass before code can be merged to the main branch.

Considered Options

  1. Single SAST gate — SonarQube/CodeQL only
  2. SAST + SCA — Static analysis plus dependency scanning
  3. Cloud security suite — Snyk/Datadog full platform (vendor-dependent)
  4. 6-Gate Pyramid — Layered security with SAST, SCA, Secrets, ArchUnit, Pact, Manual

Decision Outcome

Chosen: 6-Gate Pyramid because each gate catches different vulnerability classes that others miss. SAST finds code-level bugs; SCA finds vulnerable dependencies; Secrets Detection finds leaked credentials; Architecture Conformance prevents module boundary violations; Contract Tests verify external API behavior; Manual Review covers security-critical paths that automated tools cannot fully validate. All gates are merge-blocking.

Trade-offs

Pros:

  • Defense-in-depth — 6 independent verification layers
  • SBOM generation (Gate 2) satisfies PCI-DSS 4.0 Req 6.3.2
  • Architecture Conformance (Gate 4) prevents Module 6 from accessing Module 1 internals
  • Contract Tests (Gate 5) verify Shopify/Amazon/Google sandbox API behavior
  • Manual Review (Gate 6) provides human oversight for payment and credential flows

Cons:

  • 6 gates add CI/CD pipeline time (mitigated by parallel execution of Gates 1-4)
  • Manual Review (Gate 6) creates human bottleneck for security-tagged PRs
  • Must maintain ArchUnit rules and Pact contracts as system evolves
  • Tooling cost: SonarQube, Snyk, GitLeaks, ArchUnit, Pact licenses

References

  • Chapter 04: Architecture Styles, Section L.8 (Security & Compliance Strategy)
  • Ch 04: Architecture Styles, Section L.8 (Security) (Security Compliance chapter — planned future rewrite)
  • ADR-019: SAQ-A Semi-Integrated Payment Scope

ADR-042: [REMOVED — Duplicate of ADR-017]

This ADR was removed in v6.1.0. The E2E testing strategy (Playwright + k6) is fully covered by ADR-017: Test Strategy (Layered Testing Pyramid). Consolidating to avoid duplicated guidance.


ADR-043: [REMOVED — Duplicate of ADR-012]

This ADR was removed in v6.1.0. The LGTM Observability Stack is fully covered by ADR-012: Logging & Monitoring (LGTM Stack). Consolidating to avoid duplicated guidance.


ADR-044: API Performance Targets

2.44 ADR-044: API Performance Targets

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team
ContextThe POS API must meet specific latency targets to ensure responsive checkout and withstand peak retail traffic.

Context

Chapter 04, Section L.6 defines the Black Friday load testing scenario: 500 concurrent users, 1000 TPS target, p99 latency <500ms over 30 minutes. The API Gateway processes requests through 5 stages: rate limiting (100 req/min/client), JWT authentication, tenant resolution, request logging, and route dispatch. Redis caching provides sub-millisecond reads for product catalog, tax rates, and tenant configuration during checkout.

The POS checkout path is latency-critical: cashiers expect instant response to item scan, price lookup, and payment initiation. Non-checkout paths (reporting, configuration) have relaxed targets.

Decision

We will define explicit API performance targets with p99 latency budgets per endpoint category, validated by k6 load testing in CI/CD.

Performance Targets:

Endpoint Categoryp99 TargetMeasurement
Checkout (item scan, payment)< 500msk6 load test
Product lookup (cached)< 100msRedis cache hit
Inventory query< 200msMaterialized read model
Reporting / Dashboard< 2sAcceptable for non-interactive
Webhook processing< 5sShopify, Amazon inbound

Considered Options

  1. No defined targets — Optimize as needed based on user complaints
  2. Single global target — One latency target for all endpoints
  3. Tiered targets by category — Different targets for checkout vs. reporting vs. webhook

Decision Outcome

Chosen: Tiered targets by category because checkout latency directly impacts cashier productivity and customer experience, while reporting and dashboard queries are inherently slower and non-blocking. The k6 load testing framework (ADR-017) validates these targets on every release candidate.

Trade-offs

Pros:

  • Clear, measurable targets for development teams
  • k6 load tests enforce targets in CI/CD — performance regressions caught before deployment
  • Redis caching ensures sub-100ms product lookups during checkout
  • Tiered approach avoids over-engineering low-priority endpoints

Cons:

  • Must maintain k6 test scripts as API evolves
  • Load testing requires dedicated environment (resource cost)
  • Targets may need revision as user base scales
  • p99 targets require careful measurement methodology (warm-up periods, steady state)

References

  • Chapter 04: Architecture Styles, Section L.6 (Load Testing)
  • Chapter 04: Architecture Styles, Section L.9A (System Architecture)
  • ADR-009: Redis for Session & Cache
  • ADR-017: Test Strategy (Layered Testing Pyramid)

ADR-045: Blue-Green Deployment Strategy

2.45 ADR-045: Blue-Green Deployment Strategy

FieldValue
StatusAccepted
Date2026-02-27
Decision MakersArchitecture Review Team, Infrastructure Team
ContextDeployments of the Central API must not disrupt active POS terminals, ongoing payment transactions, or integration sync operations.

Context

The Architecture Styles Review (Upload/Architecture-Styles-Review.md, Finding HIGH-5) identified that no deployment strategy was specified. A failed deployment could break inventory sync across all channels for all tenants. BRD Section 6.7.5 mandates channel freeze after 2 hours of sync failure. The modular monolith architecture means the entire Central API deploys as a single unit — a failed deployment affects all modules simultaneously.

Database migration rollback, integration freeze procedures, and health check-based automatic rollback are required for safe deployments.

Decision

We will use blue-green deployment with automatic rollback on health check failure. The load balancer switches traffic from the current (blue) environment to the new (green) environment only after health checks pass. If health checks fail, traffic automatically routes back to blue.

Considered Options

  1. Rolling update — Gradually replace instances (risk of mixed-version routing)
  2. Canary deployment — Route small percentage to new version, gradually increase
  3. Blue-green deployment — Full parallel environment with instant switchover
  4. Feature flags only — Deploy code but gate features behind flags

Decision Outcome

Chosen: Blue-green deployment because the modular monolith deploys as a single unit, making canary (partial routing) complex without microservices boundaries. Blue-green provides instant rollback by switching the load balancer back to the previous environment. Database migrations must be backward-compatible (expand-then-contract pattern) so both blue and green can run against the same database schema during transition.

Trade-offs

Pros:

  • Instant rollback — switch load balancer back to previous environment
  • Zero-downtime deployment — green environment validated before receiving traffic
  • Health check validation before cutover (API, database connectivity, Redis, integration endpoints)
  • Full environment parity — green runs the same infrastructure as blue
  • Simplifies post-deployment verification — green serves all traffic or none

Cons:

  • Requires 2x infrastructure during deployment window (cost)
  • Database migrations must be backward-compatible (expand-then-contract)
  • Long-running transactions during switchover may be interrupted
  • POS terminal WebSocket (Socket.io) connections must reconnect after switchover
  • Integration webhook endpoints must handle brief unavailability during DNS propagation

References

  • Architecture Styles Review, Finding HIGH-5 (deployment strategy gap)
  • Chapter 04: Architecture Styles, Section L.9A (System Architecture)
  • Ch 04: Architecture Styles, Section L.9A (System Architecture) (Deployment Guide chapter — planned future rewrite)

ADR-046: Nexus Dual Deployment Architecture (Tauri Desktop + Web App)

Superseded by ADR-052: The dual deployment architecture (Tauri desktop + separate web admin) has been replaced by a unified React web application. “Nexus POS” is now a single web app with role-based navigation. Hardware peripherals use web protocols (Star WebPRNT, USB HID, Stripe Terminal SDK) instead of Tauri Rust commands. See ADR-052.

2.46 ADR-046: Nexus Dual Deployment Architecture

FieldValue
StatusSUPERSEDED (by ADR-052: Unified Web Application)
Date2026-02-28
Decision MakersArchitecture Review Team
ContextThe platform needs both a desktop POS application (store terminals with hardware access and offline capability) and a web-based admin interface (browser-based management). Previously these were separate applications with separate codebases (ADR-007: Blazor Server admin, ADR-008: .NET MAUI POS). This created duplicated UI development and inconsistent UX.

Context

The platform requires two deployment targets for its user interface: (1) a desktop POS application running on store terminals with hardware access (receipt printers, barcode scanners, cash drawers), offline-first SQLite storage, and sync capability; and (2) a web-based administration interface for tenant managers to configure products, employees, locations, integrations, and view reports from any browser.

Previously, these were planned as separate applications with separate codebases (ADR-007: Blazor Server for Admin Portal, ADR-008: .NET MAUI for POS Client). This approach would have duplicated UI components, state management logic, and design system implementation across two different frameworks.

With the tech stack pivot to TypeScript (ADR-006), both targets can share a single React/TypeScript codebase — deployed as a Tauri 2.0 desktop app for POS terminals and as a standard React web app for admin browser access.

Decision

We will use a single React/TypeScript codebase deployed in two modes:

  • Nexus POS (Tauri 2.0 desktop): For store terminals. Includes hardware access (printers, scanners, drawers via Tauri commands), local SQLite database (better-sqlite3), offline-first capability with sync queue.
  • Nexus Admin (React web app): For administrator browser access. Standard React SPA served via CDN or Central API static hosting. No hardware access needed, always-online, connects directly to Central API.

Product naming: Nexus POS (desktop), Nexus Admin (web), Nexus Raptag (mobile RFID).

Considered Options

  1. Separate codebases — Different frameworks for desktop (Tauri) and web (Next.js/React)
  2. Single codebase with dual deployment — Same React app, Tauri wraps for desktop, deployed as web for admin
  3. Desktop-only with remote access — All users including admins use Tauri app

Decision Outcome

Chosen: Single codebase with dual deployment because it reduces UI development by ~40%, ensures consistent UX between POS and admin, and shares all components, routing, and state management. Hardware-dependent features are abstracted behind isTauri() runtime checks. Admin-only and POS-only routes use role-based code splitting.

Trade-offs

Pros:

  • Single React component library — design once, deploy twice
  • Shared state management (React Query + Zustand) across both targets
  • Consistent UX — admin and POS share visual language
  • Conditional hardware features via Tauri API detection (window.__TAURI__)
  • One design system (TailwindCSS + shadcn/ui or Radix UI)
  • Shared authentication flow — JWT tokens work identically in both targets

Cons:

  • Must carefully abstract hardware-dependent code behind feature checks
  • Some admin-only views (reporting, user management) not needed on POS (managed via route-based code splitting and lazy loading)
  • Tauri-specific Rust commands need separate build pipeline alongside TypeScript
  • Web and desktop share the same online-first data strategy (React Query → Central API) but desktop adds a thin offline fallback (2-table SQLite: product cache + sales queue). The abstraction layer detects connectivity state and routes transparently (see ADR-048).

Implementation Risks

  1. Testing surface doubles — Every data hook needs testing in both Tauri and web mode. Mitigation: CI runs test suite with isTauri() mocked to both true and false.
  2. Feature drift — POS gets hardware features, Admin gets reporting dashboards, shared codebase becomes conditional-heavy. Mitigation: Route-based code splitting, lazy loading, shared components must never import platform-specific code.
  3. Offline cache staleness — SQLite product cache (2 tables) may have stale prices during brief outages. Mitigation: Flag-on-sync detects price discrepancies; cache shows last_refreshed warning after 1 hour offline (see ADR-048, L.10A.1E).
  4. Tauri Rust command maintenance — Custom Rust commands for hardware access need Rust-capable developers. Mitigation: Limit custom commands to thin wrappers; most hardware access via established Tauri plugins.

Supersedes

  • ADR-007: Admin Portal Framework (Blazor Server) — the separate Admin Portal has been eliminated; administration is now integrated into the Nexus web application
  • ADR-013: RFID Configuration in Tenant Admin Portal — the “Admin Portal” concept has been replaced by Nexus Admin; RFID configuration is accessed via Nexus Admin > Settings > RFID section

References

  • ADR-008: POS Client Framework (Tauri 2.0 + React/TypeScript)
  • ADR-006: Node.js + TypeScript for Central API
  • ADR-047: Raptag Mobile Framework (React Native)
  • ADR-048: Online-First POS Data Strategy

ADR-047: Raptag Mobile Framework — React Native

2.47 ADR-047: Raptag Mobile Framework

FieldValue
StatusAccepted
Date2026-02-28
Decision MakersArchitecture Review Team
ContextThe Nexus Raptag RFID counting app runs on Android mobile devices with Zebra RFID readers (TC21/TC26 with RFD40 sleds). It requires Zebra RFID SDK integration, offline-first SQLite storage, barcode scanning, and sync with the Central API. With the tech stack pivot to TypeScript (ADR-006), the mobile framework should align with the unified language strategy.

Context

The Nexus Raptag mobile app is a dedicated RFID inventory counting application used by store staff on Android handheld devices (Zebra TC21/TC26 with RFD40 RFID sleds). It requires integration with the Zebra RFID SDK for bulk tag reading (40+ tags/second), offline-first SQLite storage for counting sessions, barcode scanning for item lookup, and background sync with the Central API for uploading count results.

With the platform standardized on TypeScript (Central API via Node.js, Nexus POS via React per ADR-052), the mobile framework should maintain the unified language strategy to enable code sharing and reduce developer context-switching.

Decision

We will use React Native with Expo for the Nexus Raptag mobile RFID app.

Considered Options

  1. .NET MAUI — Cross-platform .NET mobile framework (rejected: different language ecosystem from TypeScript stack)
  2. React Native + Expo — TypeScript-based mobile framework with native module support (chosen)
  3. Flutter — Dart-based cross-platform framework (rejected: Dart language breaks TypeScript unity)
  4. Kotlin native — Android-only native development (rejected: no code sharing with web/desktop)

Decision Outcome

Chosen: React Native with Expo because it maintains TypeScript as the unified language across the entire platform, enables sharing of business logic, domain types, and validation schemas with the Central API via npm packages, and provides Expo OTA updates for pushing RFID configuration changes to field devices without app store review cycles.

Trade-offs

Pros:

  • Unified TypeScript — same types, validators (Zod), and API client shared with Central API
  • Expo OTA updates — critical for deploying RFID configuration changes to field devices without app store review
  • Shared npm packages — domain models, API types, validation schemas reused across all platform clients
  • React component patterns familiar to Nexus POS developers — reduced learning curve
  • Hot reload during development — fast iteration on scanning UI
  • React Native New Architecture (Fabric + TurboModules) provides near-native performance for scanning UI

Cons:

  • Zebra RFID SDK bridge requires native Java/Kotlin module maintenance
  • React Native performance adequate for scanning UI but not compute-heavy tasks (acceptable — RFID counting is I/O-bound)
  • Expo may need ejection for deep Zebra hardware integration (Expo Dev Client handles this without full ejection)
  • Larger APK size than pure native (~30MB vs ~10MB) — acceptable for enterprise devices

References

  • ADR-027: RFID Counting-Only Scope
  • ADR-052: Unified Web Application (Nexus POS)
  • Ch 05: Architecture Components, Section 5.16 (RFID Counting Subsystem)

ADR-048: Online-First POS Data Strategy

2.48 ADR-048: Online-First POS Data Strategy

FieldValue
StatusAccepted
Date2026-03-01
Decision MakersArchitecture Review Team
ContextThe Blueprint originally specified offline-first architecture for POS terminals (ADR-002) — 6-table SQLite cache, CRDTs for conflict resolution, sync queue with priority tiers, platform-aware data hooks. Through structured analysis of the target retail environment, this was found to create daily complexity for a scenario (internet outages) that occurs minutes per year.

Context

The POS platform’s data architecture must address two concerns: (1) how POS terminals access product, inventory, and customer data during normal operation; and (2) how sales continue during internet outages.

ADR-002 chose an offline-first strategy where all POS operations run against a local SQLite database first, with background sync to the Central API. This required 6 SQLite tables, CRDTs for conflict resolution, platform-aware data hooks (useLocalFirst() vs useAPI()), sync priority tiers, and complex conflict resolution logic.

Analysis of the target market revealed:

  • Internet outages are rare and brief (minutes per year) for target tenants
  • Near real-time sync (1-5 minutes) is required for Shopify inventory accuracy
  • Immediate config propagation is expected (admin saves → POS reflects within seconds)
  • Integration flows (Shopify, Amazon, Google Merchant) are simpler when all data flows through the Central API in real-time
  • The offline-first architecture doubles the testing surface (every data hook tested in both Tauri and web mode) and introduces daily consistency gaps (stale caches, integration timing) for a scenario that barely occurs

Decision

We will use an online-first data strategy for POS terminals, with a thin offline safety net:

  • ONLINE (99.99% of time): Nexus POS reads/writes directly to the Central API via React Query. WebSocket push delivers real-time config updates and inventory changes. React Query’s in-memory cache provides instant lookups for recently-scanned products.
  • OFFLINE (rare, brief): Nexus POS falls back to a 2-table SQLite WASM store (sql.js/wa-sqlite + OPFS) — a read-only product cache for pricing lookups and an append-only sales queue for transactions. Sales never stop.

Nexus POS uses React Query → Central API for all data access. The SQLite WASM offline fallback is a thin safety net — not a separate data layer.

Product names: Nexus POS (unified web app, ADR-052), Nexus Raptag (mobile RFID — retains full offline-first per ADR-047, as RFID counting sessions are legitimately disconnected).

Considered Options

  1. Keep offline-first (ADR-002 status quo) — 6-table SQLite, CRDTs, platform-aware hooks, sync priority tiers
  2. Online-first with thin offline fallback — React Query → API, 2-table SQLite WASM (product cache + sales queue), no CRDTs
  3. Online-only (no offline capability) — reject sales during outages; simplest but unacceptable for retail

Decision Outcome

Chosen: Online-first with thin offline fallback because it optimizes for the 99.99% online case (immediate data consistency, simpler integrations, unified data access) while preserving sales continuity for the rare offline scenario. Eliminates CRDTs, reduces SQLite from 6 to 2 tables, removes platform-aware data hooks, and simplifies the sync layer from priority-tiered event queue to simple FIFO sales flush. SQLite runs in the browser via WASM (sql.js/wa-sqlite) with OPFS for persistence.

3-State Connection Monitor

The POS terminal uses a layered detection system to determine connectivity state:

StateDetectionBehavior
ONLINEWebSocket connected + health ping OKAll reads/writes → Central API via React Query
DEGRADEDWebSocket dropped, health ping intermittentReads: try API (2s timeout) → fallback to SQLite cache. Writes: API + local backup queue
OFFLINE3 consecutive health pings fail (~15 sec)Reads: SQLite product cache. Writes: local sales queue only

Detection layers (fastest → most reliable):

  1. Socket.io events — instant connect/disconnect signals
  2. Health ping — HTTP GET /health every 5 seconds (catches stale WebSocket)
  3. navigator.onLine — Browser API (instant hint, verified by health ping)

The DEGRADED state prevents rapid flapping between ONLINE and OFFLINE during spotty internet. Components never observe the connection state directly — the data access layer routes transparently.

SQLite Schema (2 Tables)

product_cache — Read-only, server-authoritative (SQLite WASM via OPFS):

  • Pre-warmed on Nexus POS startup (full catalog download in background)
  • Updated incrementally via WebSocket push events (product.updated, product.created)
  • Never written to by Nexus POS — only by sync from Central API
  • Includes last_refreshed timestamp for staleness detection

sales_queue — Append-only, offline transactions (SQLite WASM via OPFS):

  • Written only during OFFLINE/DEGRADED states
  • Each sale has a UUID (sale_id) for idempotent processing
  • Flushed to Central API on recovery (FIFO order, oldest first)
  • API uses sale_id for upsert — safe to retry partial flushes

Recovery Sequence

When connectivity restores (OFFLINE → DEGRADED → ONLINE):

  1. Flush sales queue — POST each queued sale to Central API (oldest first, in order)
  2. Idempotent processing — API uses sale_id UUID for upsert; partial retries are safe
  3. Wait for confirmations — each sale acknowledged before moving to next
  4. Refresh product cache — prices/inventory may have changed during outage
  5. Resume WebSocket — re-subscribe to real-time push events
  6. Switch to API mode — data layer routes all reads/writes through Central API

Cashier sees: status indicator transitions from red (offline) → yellow (flushing) → green (online). No manual action required.

Price Discrepancy Handling (Flag-on-Sync)

When offline sales sync, the API compares sale.unit_price against product.current_price:

  • If prices match: sale accepted normally
  • If prices differ: sale accepted but flagged as price_discrepancy: true with sold_price, current_price, and difference recorded
  • Admin sees a “Price Discrepancies” alert in Nexus POS (MANAGER+ role) with options to issue a credit or dismiss
  • Additional safeguard: if the product cache is older than 1 hour during offline mode, the POS shows a subtle banner: “Product data may be outdated”

Shopify Inventory Protection (Safety Buffers)

The existing BRD safety buffer mechanism (Section 6.x) protects against overselling during outages:

  • Channel Available = POS Available - Safety Buffer
  • Buffer absorbs the discrepancy window during brief outages (configurable per product category, default 2-3 units)
  • On recovery: queue flush → inventory adjusted → integration layer immediately pushes corrected counts to Shopify/Amazon/Google Merchant
  • Overselling requires: outage + in-store sales exceeding buffer + simultaneous online sales on same SKU (extremely unlikely given minutes/year outages)

Trade-offs

Pros:

  • Eliminates CRDTs — no two-way merge needed (cache is read-only, queue is append-only)
  • Reduces SQLite from 6 tables to 2 — dramatically simpler local schema
  • Removes platform-aware data hooks — Nexus POS uses React Query → API uniformly
  • Simplifies sync from priority-tiered event queue to simple FIFO sales flush
  • Real-time config propagation — admin changes reflected on POS within seconds via WebSocket
  • Simpler integration flows — all data flows through Central API; Shopify/Amazon see real-time inventory
  • Reduced testing surface — single web deployment target, no platform-conditional code paths for data access

Cons:

  • API latency affects scan speed when online (mitigated by React Query in-memory cache + Redis server-side cache; <200ms for simple lookups)
  • Central API becomes a hard dependency when online (mitigated by 3-state fallback; SQLite WASM takes over within 15 seconds)
  • Product cache may be stale during offline periods (mitigated by flag-on-sync + staleness warning)
  • Does not support extended offline operation (hours/days) as gracefully as offline-first (accepted: target market has reliable internet)
  • SQLite WASM has slightly higher overhead than native better-sqlite3 (acceptable for the offline fallback use case; OPFS provides persistence)

Note on Raptag: This ADR does not change the Nexus Raptag mobile app’s data strategy. RFID counting sessions are legitimately disconnected (warehouse floor, intermittent device connectivity) and retain full offline-first per ADR-047.

Supersedes

  • ADR-002: Offline-First POS Architecture — replaced by online-first with offline fallback

References

  • ADR-002: Offline-First POS Architecture (superseded)
  • ADR-052: Unified Web Application (Nexus POS is now a single React web app)
  • ADR-047: Raptag Mobile Framework (React Native) — retains offline-first
  • Ch 04: Architecture Styles, Section L.10A.1 (Online-First with Offline Fallback)
  • Ch 05: Architecture Components, Section 6.x (Safety Buffers for Channel Inventory)

ADR-049: Real-Time Transport — Socket.io

2.49 ADR-049: Real-Time Transport — Socket.io

FieldValue
StatusAccepted
Date2026-03-01
Decision MakersArchitecture Review Team
ContextThe 3-state connection monitor (ONLINE/DEGRADED/OFFLINE from ADR-048) needs a real-time transport for server-push updates, connection health heartbeats, and multi-device coordination. Nexus POS is a unified web application (ADR-052).

Context

ADR-048 defines a 3-state connection monitor (ONLINE/DEGRADED/OFFLINE) that requires a real-time transport for: (1) server-push price and inventory updates to Nexus POS, (2) connection health heartbeats that feed the DEGRADED state detection, and (3) multi-device coordination such as register locking (preventing two users from operating the same register simultaneously). The transport must work reliably in retail network environments and gracefully handle intermittent connectivity.

Decision

We will use Socket.io with WebSocket as the primary transport and HTTP long-polling as the automatic fallback.

Considered Options

  1. Socket.io — Bidirectional, room-based, auto-reconnect, transport fallback
  2. Server-Sent Events (SSE) — Unidirectional server-to-client push over HTTP
  3. Raw WebSocket — Native browser WebSocket API without abstraction layer
  4. Long Polling — Periodic HTTP requests simulating real-time

Decision Outcome

Chosen: Socket.io because it provides bidirectional communication (needed for register lock/unlock commands from server to client), built-in reconnection with exponential backoff (critical for 3-state monitor DEGRADED detection), room-based broadcasting (per-tenant, per-location event routing), and automatic transport fallback (WebSocket → HTTP long-polling) for restrictive network environments.

Trade-offs

Pros:

  • Bidirectional — server can push updates AND send commands (register lock, force-logout, config refresh)
  • Built-in reconnection with exponential backoff — feeds directly into ADR-048’s 3-state connection monitor
  • Room-based broadcasting — events routed per-tenant and per-location without client-side filtering
  • Automatic transport fallback — WebSocket → HTTP long-polling handles corporate firewalls and proxy servers
  • Mature ecosystem — well-tested with Node.js/Express, Redis adapter for horizontal scaling

Cons:

  • Socket.io client dependency adds ~50KB to the client bundle
  • Sticky sessions required if horizontal scaling (mitigated by Redis adapter: @socket.io/redis-adapter)
  • Not a standard protocol — custom framing on top of WebSocket (mitigated by widespread adoption and tooling)

References

  • ADR-048: Online-First POS Data Strategy (3-state connection monitor)
  • ADR-052: Unified Web Application (Nexus POS)
  • Ch 04: Architecture Styles, Section L.9A (System Architecture)

ADR-050: Prisma Migrate with Custom RLS Policies

2.50 ADR-050: Prisma Migrate with Custom RLS Policies

FieldValue
StatusAccepted
Date2026-03-01
Decision MakersArchitecture Review Team
ContextPrisma ORM provides Prisma Migrate for schema management but has no native understanding of PostgreSQL Row-Level Security (RLS) policies required by ADR-001.

Context

Prisma ORM (selected as part of the ADR-046 tech stack) provides Prisma Migrate for schema management — generating migration files from schema changes, tracking migration history, and applying migrations in order. However, Prisma has no native understanding of PostgreSQL Row-Level Security (RLS) policies (ADR-001). Every tenant-scoped table requires both standard DDL (CREATE TABLE, indexes) and custom RLS SQL (CREATE POLICY, ENABLE ROW LEVEL SECURITY). These must be created and updated together as part of the same migration workflow.

Decision

We will use Prisma Migrate for schema DDL with custom SQL migration files for RLS policies. Tenant provisioning uses a dedicated service that: (1) runs Prisma Migrate for schema, (2) executes RLS policy SQL scripts, and (3) seeds tenant configuration.

Considered Options

  1. Prisma Migrate + custom SQL files — Prisma handles DDL, companion .sql files handle RLS
  2. Raw SQL migrations only — Skip Prisma Migrate, manage all DDL and RLS in hand-written SQL
  3. Prisma Migrate with $executeRaw in seed scripts — RLS policies applied outside the migration system
  4. Third-party migration tool (dbmate, golang-migrate) — Replace Prisma Migrate entirely

Decision Outcome

Chosen: Prisma Migrate + custom SQL files because it preserves Prisma’s schema diffing, TypeScript type generation, and migration history while accommodating RLS policies that Prisma cannot generate. Each migration that adds a tenant-scoped table includes a companion RLS policy file in the same migrations folder.

Implementation pattern:

  • Standard Prisma schema changes generate migration SQL via prisma migrate dev
  • Developer adds a companion SQL file in the same migration folder for RLS policies
  • CI validation checks every table with tenant_id has a corresponding RLS policy
  • Prisma Client middleware calls SET LOCAL app.current_tenant = $tenantId on every connection via $queryRaw

Trade-offs

Pros:

  • Preserves Prisma’s schema diffing, type generation, and migration history tracking
  • RLS policies live alongside the DDL migrations they relate to (co-located, not scattered)
  • CI can validate RLS coverage: every table with tenant_id must have a corresponding policy
  • Prisma Client middleware provides a clean interception point for SET LOCAL app.current_tenant
  • Migration rollback includes both DDL and RLS changes

Cons:

  • Every new tenant-scoped table requires both a Prisma schema change AND a custom RLS SQL file (discipline needed)
  • Prisma Migrate does not track or diff the custom SQL files — developer must remember to add them
  • Custom SQL files are not reflected in the Prisma schema (RLS is invisible to schema.prisma)
  • SET LOCAL app.current_tenant must be called on every connection — forgetting breaks isolation

References

  • ADR-001: Shared Tables with Row-Level Security Multi-Tenancy
  • ADR-052: Unified Web Application (Prisma ORM selection, originally ADR-046)
  • Ch 04: Architecture Styles, Section L.10A.4 (Multi-Tenancy)
  • Ch 06: Database Strategy

ADR-051: State Management — React Query (Server) + Zustand (Client)

2.51 ADR-051: State Management — React Query + Zustand

FieldValue
StatusAccepted
Date2026-03-01
Decision MakersArchitecture Review Team
ContextTwo client applications (Nexus POS web app, Nexus Raptag mobile) need state management for both server-fetched data and local UI state under the ADR-048 online-first architecture.

Context

Two client applications (Nexus POS unified web app per ADR-052, Nexus Raptag mobile per ADR-047) need state management for both server-fetched data and local UI state. The ADR-048 online-first architecture means most state comes from the Central API — product data, inventory, customer records, and configuration are all server-authoritative. However, the Nexus POS active cart must survive brief offline periods without losing items, and UI state (connection status, preferences, active modals) is purely local.

The state management solution must clearly separate server state (cached API responses) from client state (cart, UI, connection status) to avoid the common pitfall of treating all state identically.

Decision

We will use React Query (TanStack Query) for all server state and Zustand for client-only state. Clear boundary: if data exists on the server, use React Query; if data is local-only or must survive offline, use Zustand with optional persistence.

Considered Options

  1. React Query + Zustand — Dedicated server-state cache + lightweight client-state store
  2. Redux Toolkit (RTK Query + slices) — Unified state management with built-in API cache
  3. React Context API + custom hooks — Built-in React state with no external dependencies
  4. Jotai / Recoil — Atomic state management libraries

Decision Outcome

Chosen: React Query + Zustand because React Query eliminates manual fetch/cache/retry code for the 80% of state that comes from the API, while Zustand provides a minimal, unopinionated store for the 20% that is local-only. The two libraries have no overlap and no conflict.

State boundary rule: “If it has a REST endpoint, use React Query. If it’s local-only, use Zustand.”

React Query manages:

  • Product catalog, inventory levels, customer records (cached API responses)
  • Background refetch, optimistic updates, retry logic, pagination
  • Stale-while-revalidate for instant UI with background freshness checks

Zustand manages:

  • Active cart items (must survive DEGRADED state without losing items mid-sale)
  • Register UI state (active modal, selected tab, sidebar collapsed)
  • 3-state connection monitor status (ONLINE/DEGRADED/OFFLINE from ADR-048)
  • User preferences (theme, receipt format, default payment method)
  • Cart persistence: Zustand persist middleware writes to localStorage (Nexus POS web) or AsyncStorage (Nexus Raptag mobile). On reconnection, cart syncs via API

Trade-offs

Pros:

  • React Query handles caching, background refetch, optimistic updates, retry, pagination — eliminates manual fetch/cache code
  • Zustand is ~1KB, no boilerplate, no reducers, no actions — just a function that returns state
  • Clear separation prevents the “everything in Redux” anti-pattern
  • Cart items survive DEGRADED/OFFLINE states via Zustand persist middleware
  • Both libraries are TypeScript-first with excellent type inference

Cons:

  • Two state libraries to learn (mitigated by clear boundary rule and small Zustand API surface)
  • Cart items live in Zustand during a sale but must be persisted to the server on sale completion via React Query mutation (two-step)
  • Zustand persist middleware uses localStorage which has ~5MB limit (sufficient for cart state, not for catalog)

References

  • ADR-048: Online-First POS Data Strategy
  • ADR-052: Unified Web Application (Nexus POS)

ADR-052: Unified Web Application (Nexus POS)

2.52 ADR-052: Unified Web Application

FieldValue
StatusAccepted
Date2026-03-02
Decision MakersArchitecture Review Team
ContextADR-046 defined dual deployment (Tauri desktop + React web). Analysis revealed target retailers use standard PCs/tablets with Chrome/Edge, hardware peripherals work via web protocols, and the “Admin Portal” vs “POS Terminal” split creates artificial product complexity when role-based routing achieves the same outcome.

Context

ADR-046 established a dual deployment architecture: “Nexus POS” as a Tauri 2.0 desktop application for store terminals with native hardware access, and “Nexus Admin” as a React web application for browser-based administration. Both shared a single React/TypeScript codebase but required separate build pipelines, platform-conditional code (isTauri() checks), and Rust-based hardware integration for the desktop variant.

Analysis of the target market (small-to-medium multi-location retailers) revealed:

  1. Standard hardware: Target retailers use commodity PCs and tablets running Chrome or Edge — not dedicated POS terminals requiring native desktop wrappers
  2. Web-based peripherals: Modern receipt printers (Star Micronics, Epson) expose HTTP/WebSocket APIs (Star WebPRNT, Epson ePOS SDK); barcode scanners operate as USB HID keyboard wedge devices; cash drawers connect to receipt printers via kick-out cables; payment terminals use browser-compatible SDKs (Stripe Terminal)
  3. Artificial product split: The “Nexus POS” vs “Nexus Admin” distinction created two product names for what is functionally one application with different role-based views. A CASHIER needs the sales terminal; a MANAGER needs reports and configuration; both use the same codebase
  4. Build complexity: Tauri requires a Rust build pipeline, WebView2 dependency management, and platform-specific installers — overhead for minimal benefit when web deployment achieves the same outcome

Decision

We will deploy a single React/TypeScript web application called “Nexus POS”. Users see different menus and pages based on their assigned roles (OWNER, MANAGER, CASHIER, BUYER, AUDITOR). There is no separate “Nexus Admin” product.

Product names: Nexus POS (web app), Nexus Raptag (mobile RFID, unchanged per ADR-047).

Hardware integration via web protocols:

  • Receipt Printers: Star WebPRNT (HTTP POST to printer’s built-in web server) or Epson ePOS SDK (WebSocket). ESC/POS commands sent over network — no native access required.
  • Barcode Scanners: USB HID keyboard wedge — scanner outputs keystrokes captured by standard keydown event listeners. Works identically in any browser.
  • Cash Drawers: Connected to receipt printer via RJ-11 kick-out cable. Drawer opens when receipt printer sends ESC/POS drawer-open command. Solved automatically when receipt printing is solved.
  • Payment Terminals: Stripe Terminal JavaScript SDK communicates with Verifone/WisePOS reader over local network. Browser-native, SAQ-A compliant (no card data touches our system).

Offline storage: SQLite WASM (sql.js/wa-sqlite) with OPFS for browser-persistent storage. Same 2-table schema from ADR-048 (product_cache + sales_queue), same 3-state connection monitor — different runtime (WASM instead of native better-sqlite3).

Considered Options

  1. Keep dual deployment (Tauri + web) — Maintain ADR-046 architecture with isTauri() conditional code
  2. Unified web application — Single React SPA, role-based routing, web-based hardware integration
  3. Progressive Web App (PWA) — Web app with service worker for offline, installable on desktop
  4. Electron — Desktop wrapper with full Node.js access (rejected: 150MB+ bundle, Chromium overhead)

Decision Outcome

Chosen: Unified web application because it eliminates the Rust build pipeline, removes platform-conditional code, unifies the product naming, and uses web-standard hardware protocols that work across all modern browsers. The SQLite WASM runtime provides the same offline fallback capability as native better-sqlite3 with slightly higher overhead (acceptable for the rare offline scenario).

Trade-offs

Pros:

  • Single build pipeline — React + Vite, no Rust compilation
  • No platform-conditional code — eliminates isTauri() checks and all window.__TAURI__ detection
  • Unified product name — “Nexus POS” for all users regardless of role
  • Role-based navigation — CASHIER sees sales terminal, MANAGER sees dashboard + reports, OWNER sees configuration
  • Web-standard hardware — Star WebPRNT and USB HID work across Chrome, Edge, Firefox
  • Instant deployment — CDN-served SPA, no desktop installer distribution
  • Simpler testing — single deployment target, no dual-mode test matrix

Cons:

  • SQLite WASM has ~2-3x overhead vs native better-sqlite3 (acceptable: offline fallback is rare, performance-critical path is online API access)
  • Web Serial API and WebUSB have limited browser support (Firefox) — mitigated by targeting Chrome/Edge which dominate enterprise retail
  • No offline application startup — web app requires network to load initially (mitigated: service worker can cache app shell for offline reload)
  • Browser tab can be accidentally closed — no system tray or always-on-top (mitigated: POS terminals use kiosk mode or dedicated browser profile)

Supersedes

  • ADR-046: Nexus Dual Deployment Architecture (Tauri Desktop + Web App)
  • ADR-007: Admin Portal Framework (Blazor Server) — already superseded by ADR-046, now further obsoleted
  • ADR-013: RFID Configuration in Tenant Admin Portal — “Admin Portal” concept fully eliminated

References

  • ADR-008: POS Client Framework (React/TypeScript architecture principles remain valid; Tauri-specific parts superseded)
  • ADR-047: Raptag Mobile Framework (React Native — unchanged)
  • ADR-048: Online-First POS Data Strategy (unchanged; SQLite runtime changes from native to WASM)
  • Ch 04: Architecture Styles, Section L.9A (System Architecture)

How to Propose a New ADR

ADR Proposal Process
====================

1. Copy the ADR template
2. Fill in Context, Decision, Consequences
3. Set Status to "proposed"
4. Submit for architecture review
5. Discuss in architecture meeting
6. Update based on feedback
7. Set Status to "accepted" when approved
8. Add to ADR Index

MADR Template (Markdown Any Decision Records)

We use the MADR (Markdown Any Decision Records) format, which is more comprehensive than the basic ADR format and better suited for complex architectural decisions.

Full MADR Template

# ADR-XXX: [Short Title of Solved Problem and Solution]

## Status

[proposed | accepted | deprecated | superseded by ADR-YYY]

## Date

YYYY-MM-DD

## Decision-Makers

- [Name/Role 1]
- [Name/Role 2]

## Technical Story

[Link to ticket/issue: JIRA-123, GitHub Issue #456]

## Context and Problem Statement

[Describe the context and problem statement, e.g., in free form
using two to three sentences or in the form of an illustrative
story. You may want to articulate the problem in form of a question.]

## Decision Drivers

* [Driver 1, e.g., a force, facing concern, …]
* [Driver 2, e.g., a force, facing concern, …]
* [Driver 3, e.g., a force, facing concern, …]

## Considered Options

1. [Option 1]
2. [Option 2]
3. [Option 3]
4. [Option 4]

## Decision Outcome

**Chosen Option**: "[Option X]"

### Justification

[Justification for why this option was chosen. Reference the
decision drivers and explain how this option best addresses them.]

### Positive Consequences

* [e.g., improvement of quality attribute satisfaction, follow-up
  decisions required, …]
* …

### Negative Consequences

* [e.g., compromising quality attribute, follow-up decisions required,
  technical debt introduced, …]
* …

## Pros and Cons of the Options

### [Option 1]

[Example: Schema-per-tenant multi-tenancy]

**Pros:**
* Good, because [argument a]
* Good, because [argument b]

**Cons:**
* Bad, because [argument c]
* Bad, because [argument d]

### [Option 2]

[Example: Row-level multi-tenancy]

**Pros:**
* Good, because [argument a]
* Good, because [argument b]

**Cons:**
* Bad, because [argument c]

### [Option 3]

[Example: Database-per-tenant]

**Pros:**
* Good, because [argument a]

**Cons:**
* Bad, because [argument b]
* Bad, because [argument c]

## Links

* [Link type] [Link to ADR] <!-- example: Refined by ADR-007 -->
* [Link type] [Link to external resource]
* Supersedes ADR-XXX
* Related to ADR-YYY

## Notes

[Any additional notes, discussion points, or future considerations]

MADR Example: Kafka Selection

# ADR-014: Apache Kafka for Event Streaming

## Status

accepted

## Date

2026-01-15

## Decision-Makers

- Architecture Team
- Infrastructure Team

## Technical Story

ARCH-456: Select event streaming platform for POS event sourcing

## Context and Problem Statement

Our POS platform uses event sourcing for the Sales and Inventory
domains. We need an event streaming platform that supports:
- Event replay for new consumers
- Durable storage for audit compliance
- High throughput during peak retail periods (Black Friday)
- Multi-datacenter replication for disaster recovery

Which event streaming platform should we use?

## Decision Drivers

* Replayability - New analytics services must process historical events
* Durability - Events must survive broker failures (PCI compliance)
* Throughput - Handle 10,000+ events/second during peak
* Ecosystem - Good client libraries for .NET
* Operations - Team can manage without dedicated staff

## Considered Options

1. Apache Kafka
2. RabbitMQ with Shovel plugin
3. Amazon Kinesis
4. Redis Streams
5. PostgreSQL LISTEN/NOTIFY

## Decision Outcome

**Chosen Option**: "Apache Kafka (with KRaft mode)"

### Justification

Kafka is the only option that provides true event replayability with
configurable retention. New consumers can start from the beginning
of the log and process all historical events. This is critical for:
- Adding new analytics modules
- Rebuilding projections after bugs
- Audit investigations

KRaft mode eliminates ZooKeeper dependency, simplifying operations.

### Positive Consequences

* Complete replayability for compliance and analytics
* Proven at massive scale (LinkedIn, Uber)
* Strong .NET client (Confluent.Kafka)
* Schema Registry for event versioning

### Negative Consequences

* More complex than RabbitMQ
* Requires understanding of partitioning
* Higher resource usage than simpler queues

## Pros and Cons of the Options

### Apache Kafka

**Pros:**
* Good, because events are retained for configurable duration
* Good, because consumers can replay from any offset
* Good, because it handles 100K+ messages/second
* Good, because KRaft mode simplifies deployment

**Cons:**
* Bad, because it requires more operational knowledge
* Bad, because partition management adds complexity

### RabbitMQ with Shovel

**Pros:**
* Good, because it's simpler to operate
* Good, because team has existing experience

**Cons:**
* Bad, because messages are deleted after consumption
* Bad, because replay requires external archival

### Amazon Kinesis

**Pros:**
* Good, because it's fully managed
* Good, because it has replay capability

**Cons:**
* Bad, because of vendor lock-in
* Bad, because pricing is complex at scale

### Redis Streams

**Pros:**
* Good, because it's simple
* Good, because it's low latency

**Cons:**
* Bad, because durability is limited
* Bad, because it's not designed for long-term storage

### PostgreSQL LISTEN/NOTIFY

**Pros:**
* Good, because no additional infrastructure

**Cons:**
* Bad, because it doesn't scale
* Bad, because messages are ephemeral

## Links

* Refined by ADR-015 (Schema Registry Selection)
* Related to ADR-003 (Event Sourcing for Sales Domain)
* [Kafka Documentation](https://kafka.apache.org/documentation/)

## Notes

Evaluated during Q1 2026 architecture review. Confluent Cloud was
considered but rejected due to cost; self-hosted Kafka preferred.

**UPDATE (v3.0.0)**: Kafka is **deferred to v2.0**. Per the Architecture
Styles analysis (Chapter 04, Section L.4A.2),
v1.0 uses PostgreSQL event tables with LISTEN/NOTIFY for event notification
and Transactional Outbox for guaranteed delivery. This ADR remains valid
for v2.0 planning when scale justifies the Kafka operational overhead.

ADR Tooling & Automation

ToolPurposeInstallation
adr-toolsCLI for creating/managing ADRsbrew install adr-tools
Log4brainsADR documentation site generatornpm install -g log4brains
adr-viewerWeb-based ADR viewerDocker image available

ADR Tools CLI

# Install adr-tools
brew install adr-tools  # macOS
# or
sudo apt install adr-tools  # Ubuntu

# Initialize ADR directory
adr init docs/adr

# Create new ADR
adr new "Use Kafka for Event Streaming"
# Creates: docs/adr/0014-use-kafka-for-event-streaming.md

# Supersede an ADR
adr new -s 3 "Replace Event Sourcing with Outbox Pattern"
# Creates new ADR that supersedes ADR-003

# List all ADRs
adr list

# Generate ADR index
adr generate toc > docs/adr/README.md

Log4brains Integration

Log4brains generates a searchable documentation website from ADRs:

# Install Log4brains
npm install -g log4brains

# Initialize in project
log4brains init

# Start preview server
log4brains preview

# Build static site
log4brains build

# Deploy to GitHub Pages
log4brains build --basePath /pos-platform-adr
# .github/workflows/adr-docs.yml

name: ADR Documentation

on:
  push:
    branches: [main]
    paths:
      - 'docs/adr/**'

jobs:
  build-adr-site:
    runs-on: ubuntu-latest
    steps:
      - uses: actions/checkout@v4
        with:
          fetch-depth: 0  # Full history for dates

      - uses: actions/setup-node@v4
        with:
          node-version: '20'

      - name: Install Log4brains
        run: npm install -g log4brains

      - name: Build ADR site
        run: log4brains build --basePath /pos-platform-adr

      - name: Deploy to GitHub Pages
        uses: peaceiris/actions-gh-pages@v3
        with:
          github_token: ${{ secrets.GITHUB_TOKEN }}
          publish_dir: .log4brains/out

ADR Linting

# .github/workflows/adr-lint.yml

name: ADR Lint

on:
  pull_request:
    paths:
      - 'docs/adr/**'

jobs:
  lint-adr:
    runs-on: ubuntu-latest
    steps:
      - uses: actions/checkout@v4

      - name: Validate ADR Format
        run: |
          for file in docs/adr/*.md; do
            # Check required sections
            if ! grep -q "## Status" "$file"; then
              echo "ERROR: $file missing Status section"
              exit 1
            fi
            if ! grep -q "## Context" "$file" && ! grep -q "## Context and Problem Statement" "$file"; then
              echo "ERROR: $file missing Context section"
              exit 1
            fi
            if ! grep -q "## Decision" "$file" && ! grep -q "## Decision Outcome" "$file"; then
              echo "ERROR: $file missing Decision section"
              exit 1
            fi
          done
          echo "All ADRs pass validation"

      - name: Check ADR Numbering
        run: |
          # Ensure sequential numbering
          expected=1
          for file in docs/adr/[0-9]*.md; do
            num=$(basename "$file" | grep -o '^[0-9]*')
            if [ "$num" != "$expected" ]; then
              echo "WARNING: Expected ADR-$expected, found ADR-$num"
            fi
            expected=$((expected + 1))
          done

ADR Review Checklist

# ADR Review Checklist

Before accepting an ADR, verify:

## Structure
- [ ] Uses MADR template
- [ ] Has clear title
- [ ] Status is set correctly
- [ ] Date is current
- [ ] Decision-makers are listed

## Content Quality
- [ ] Context clearly explains the problem
- [ ] Decision drivers are explicit
- [ ] At least 3 options were considered
- [ ] Pros/cons are documented for each option
- [ ] Chosen option justification references drivers

## Completeness
- [ ] Positive consequences listed
- [ ] Negative consequences listed (be honest!)
- [ ] Risks identified
- [ ] Mitigations proposed for risks
- [ ] Links to related ADRs

## Traceability
- [ ] Linked to technical story/ticket
- [ ] References relevant documentation
- [ ] Supersedes/relates to other ADRs if applicable

## Approval
- [ ] Architecture team reviewed
- [ ] Security team reviewed (if applicable)
- [ ] Infrastructure team reviewed (if applicable)

ADR Template


Summary

These Architecture Decision Records capture the foundational technical decisions for the POS Platform:

ADRKey DecisionPrimary Benefit
ADR-001Schema-per-tenant Corrected → Row-Level RLS (Ch 04 L.10A.4)Tenant isolation via tenant_id + PostgreSQL RLS policies
ADR-002Offline-first Superseded by ADR-048Replaced by online-first with offline fallback
ADR-003Event sourcingComplete audit trail and temporal queries
ADR-004JWT + PINSecure API + fast cashier workflow
ADR-005PostgreSQLRLS multi-tenancy and JSONB flexibility
ADR-006Node.js + TypeScript (Central API)Unified TypeScript stack, Prisma ORM, Socket.io
ADR-007Blazor Server Superseded by ADR-046Replaced by Nexus dual deployment (React web app)
ADR-008Tauri 2.0 + React/TypeScript (Nexus POS)Native hardware access, shared React codebase, lightweight binary
ADR-009Redis for session & cacheDistributed session, sub-ms cache, pub/sub
ADR-010Webhook + Polling (Shopify)Real-time sync with fallback consistency
ADR-011SAQ-A Semi-Integrated paymentsMinimal PCI scope, no card data in system
ADR-012LGTM Stack (observability)Open-source, self-hosted, unified dashboards
ADR-013RFID in Admin Portal Superseded by ADR-046RFID config now in Nexus Admin > Settings > RFID
ADR-014Pinned major.minor npm versions with lock fileBuild reproducibility with security patches
ADR-015Queue-and-Sync with CRDTs Superseded by ADR-048Replaced by online-first; CRDTs eliminated
ADR-016ERR-Mxxx error codesStructured, machine-parseable, module-aligned
ADR-017Layered Testing Pyramid (Vitest + Playwright + k6)Fast feedback, real DB tests, contract testing
ADR-018Affirm BNPL IntegrationThird-party financing without PCI scope
ADR-019SAQ-A Semi-Integrated Payment ScopeZero card data in POS, minimal PCI burden
ADR-020Split Tender Payment SupportMultiple payment methods per transaction
ADR-021Layaway Payment PlansState-machine-driven installment lifecycle
ADR-022Tax-Inclusive Display with Compound CalcAccurate 3-level tax, customer transparency
ADR-023Compound Tax (3-Level State/County/City)Jurisdiction-accurate tax computation
ADR-024Gift Card Compliance (State Escheatment)Legal compliance with state unclaimed-property laws
ADR-0256-Status Inventory State MachineDeterministic status transitions, audit trail
ADR-026Reservation-Based Inventory Hold ModelPrevents overselling across channels
ADR-027RFID Counting-Only ScopeFocused RFID value, reduced complexity
ADR-028Physical Count Freeze PeriodData integrity during full counts
ADR-029Adjustment Manager ApprovalShrinkage control, accountability
ADR-030Auto-Suggest Transfers AlgorithmVelocity-based stock redistribution
ADR-031Shopify Webhook + Polling Dual SyncReal-time events with polling fallback
ADR-032Strictest-Rule-Wins ValidationCross-platform compliance by default
ADR-033Amazon SP-API IntegrationMarketplace reach with OAuth 2.0/LWA auth
ADR-034Google Merchant Center FeedProduct visibility before Content API EOL
ADR-035Channel Safety Buffer CalculationPrevents overselling across channels
ADR-036POS-Master Default for ChannelsSingle source of truth for product data
ADR-037Offline Conflict Resolution via CRDTs Superseded by ADR-048Replaced by online-first; CRDTs eliminated
ADR-038Transactional Outbox for EventsReliable event publishing, no dual-write
ADR-039CQRS Boundary (Sales Domain Only)Targeted complexity where value is highest
ADR-040Eventual Consistency SLAPredictable sync guarantees per channel
ADR-0416-Gate Security PyramidAutomated layered security scanning
ADR-042E2E Testing Removed (duplicate of ADR-017)
ADR-043LGTM Observability Removed (duplicate of ADR-012)
ADR-044API Performance TargetsSLA-driven p99 latency budgets
ADR-045Blue-Green Deployment StrategyZero-downtime releases with instant rollback
ADR-046Nexus Dual Deployment Architecture Superseded by ADR-052Replaced by unified web application
ADR-047Raptag Mobile Framework (React Native)Unified TypeScript for RFID mobile app
ADR-048Online-First POS Data StrategyOnline-first API access, 2-table SQLite WASM offline fallback
ADR-049Real-Time Transport — Socket.ioBidirectional push, auto-reconnect, room-based routing
ADR-050Prisma Migrate with Custom RLS PoliciesSchema DDL + companion RLS SQL in same migration
ADR-051State Management — React Query + ZustandServer-state cache + lightweight client-state store
ADR-052Unified Web Application (Nexus POS)Single React web app, role-based navigation, web hardware protocols

These 52 records (43 active, 7 superseded [001, 002, 007, 013, 015, 037, 046], 2 removed [042, 043]) form the architectural foundation upon which the rest of the system is built.


Document Information

AttributeValue
Version7.0.0
Created2025-12-29
Updated2026-03-02
AuthorClaude Code
StatusActive
PartII - Architecture
Chapter02 of 9

Change Log

VersionDateChanges
7.0.02026-03-02Unified Web Application: Added ADR-052 (single React web app replacing Tauri desktop + web admin split). Superseded ADR-046 (Dual Deployment). Updated ADR-048 (better-sqlite3 → SQLite WASM via sql.js/wa-sqlite + OPFS). Updated ADR-008 (Tauri-specific parts superseded by ADR-052). Updated ADR-049 (Socket.io references). Updated ADR-051 (2 apps not 3, localStorage not Tauri). Updated ADR-047 references. Total: 52 records (43 active, 7 superseded [001, 002, 007, 013, 015, 037, 046], 2 removed [042, 043]).
6.3.02026-03-01Online-first consolidation: Superseded ADR-015 (CRDTs) and ADR-037 (CRDT conflict resolution) by ADR-048. Fixed ADR-040 context (offline-first→online-first, ADR-015→ADR-048). Fixed ADR-038 destination (signalr→socketio). Expanded ADR-007 superseded note. Added ADR-049 (Socket.io real-time transport), ADR-050 (Prisma Migrate + RLS), ADR-051 (React Query + Zustand state management). Total: 51 records (43 active, 6 superseded [001, 002, 007, 013, 015, 037], 2 removed [042, 043]).
6.2.02026-03-01Online-first pivot: Added ADR-048 (Online-First POS Data Strategy), superseding ADR-002 (Offline-First). ADR-046 con and Implementation Risk #3 updated for 2-table SQLite. Total: 48 records (42 active, 4 superseded [001, 002, 007, 013], 2 removed [042, 043]).
6.1.02026-02-28Tech stack pivot Phase 1: ADR-006 rewritten (ASP.NET Core → Node.js + TypeScript), ADR-008 rewritten (.NET MAUI → Tauri 2.0 + React), ADR-014 rewritten (NuGet → npm), ADR-017 updated (xUnit → Vitest), ADR-001 corrected (Strategy C → Strategy A RLS), ADR-007 superseded (by ADR-046), ADR-013 superseded (by ADR-046), ADR-042 removed (duplicate of ADR-017), ADR-043 removed (duplicate of ADR-012). Added ADR-046 (Nexus Dual Deployment Architecture) and ADR-047 (Raptag Mobile Framework — React Native). Updated SignalR → Socket.io, MediatR → command/query bus, StackExchange.Redis → ioredis. Total: 47 records (42 active, 3 superseded, 2 removed).
1.0.02025-12-29Initial ADRs (001-006)
2.0.02026-01-01Added ADR-013 (RFID Configuration), MADR template, tooling section
3.0.02026-02-22ADR-001 marked SUPERSEDED (Schema-Per-Tenant replaced by Row-Level RLS per Ch 04 L.10A.4); added Kafka v2.0 deferral note to ADR-014 example (per Ch 04 L.4A.2); fixed Next Chapter link; renumbered chapter references for v3.0.0
5.2.02026-02-27Added 10 new ADRs (007-012, 014-017): Blazor Server (Admin), .NET MAUI Blazor Hybrid (POS), Redis, Shopify Webhook+Polling, SAQ-A Payments, LGTM Stack, NuGet Versioning, Queue-and-Sync CRDTs, ERR-Mxxx Error Codes, Layered Testing Pyramid. Removed Future ADRs table (all now accepted). Updated Summary table with all 17 ADRs.
5.2.12026-02-27Added 28 new ADRs (018-045) covering Payment & Financials, Inventory & Stock Management, Multi-Channel Integration, Data Consistency & Conflict Resolution, and Architecture Patterns & Infrastructure. Sourced from Ch 04 and Ch 05. Total ADRs: 45.

Next Chapter: Chapter 03: Architecture Characteristics


This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 03: Architecture Characteristics

Purpose

This appendix documents the formal architecture characteristics analysis for the Nexus POS Platform. It identifies the driving quality attributes that shape architectural decisions and provides justification for each characteristic’s priority.

Source: Architecture Characteristics Worksheet v2.0 (Expert Panel-Reviewed) System/Project: Nexus - Omnichannel Retail POS (Multi-Tenant Cloud) Architect/Team: Cloud AI Architecture Agents Domain/Quantum: Retail / Inventory Management / Multi-Platform Integration Date Modified: February 19, 2026 Panel Review Score: 6.50/10 → Updated per 4-member expert panel recommendations


K.1 Top 9 Driving Characteristics

These are the primary quality attributes that drive architectural decisions. They are listed in priority order.

RankCharacteristicPriority LevelBlueprint Reference
1AvailabilityCriticalCh 04: Architecture Styles, Section L.10A.1
2InteroperabilityCriticalCh 05: BRD Module 6 (Integrations)
3Data ConsistencyCriticalCh 04: Architecture Styles, Section L.4A
4SecurityElevatedCh 04: Architecture Styles, Section L.8 (Security)
5Compliance (NEW)CriticalCh 05: BRD Module 6 (Integrations)
6ModifiabilityHighCh 04: Architecture Styles, Section L.9A
7ScalabilityHighCh 04: Architecture Styles, Section L.10A.4
8Configurability (ELEVATED from implicit)HighCh 04: Architecture Styles Section L.10A.4, BRD Module 5
9PerformanceHighCh 09: Indexes & Performance

K.2 Characteristics with Definitions and Justifications

K.2.1 Availability (Rank 1)

AttributeValue
DefinitionThe amount of uptime of a system; usually measured in 9’s (e.g., 99.9%).
PriorityCritical
Blueprint ReferenceCh 04: Architecture Styles, Section L.10A.1

Justification:

Continuous POS operation is non-negotiable. Physical stores must be able to process transactions even during brief network outages. The system uses an online-first architecture with a thin offline fallback (ADR-048) — the API is the primary data source under normal conditions, with a minimal SQLite cache that activates only when connectivity is lost.

Architectural Implications:

  • API-primary data access via React Query (server state management)
  • 3-state connection monitor (ONLINE / DEGRADED / OFFLINE)
  • 2-table SQLite fallback (product_cache + sales_queue)
  • FIFO queue flush on reconnection
  • Flag-on-sync price discrepancy for manager review

Online-First Justification

The online-first design keeps POS terminals operational under all network conditions while avoiding the complexity of full local database replication:

Online-First with Offline Fallback
====================================

Normal Operation (ONLINE):
  All reads via React Query → Central API → PostgreSQL
  Real-time prices, inventory, customer data
  No local database sync overhead

Intermittent Connectivity (DEGRADED):
  Reads continue via React Query (stale-while-revalidate)
  Writes queue locally in sales_queue table
  Socket.io heartbeat detects degraded state

Network Outage (OFFLINE):
  Product lookups from product_cache (read-only SQLite)
  Sales written to sales_queue (FIFO)
  POS continues processing sales with cached prices

Reconnection:
  sales_queue entries flush to API in FIFO order
  Server applies current prices, flags discrepancies
  product_cache refreshes from API

The online-first design is governed by five core principles (from Ch 04, Section L.10A.1 / ADR-048):

PrincipleDescription
API-Primary Data AccessAll reads go through React Query with server-side caching. React Query handles background refetching, stale-while-revalidate, and retry logic.
3-State Connection MonitorONLINE (full API access), DEGRADED (intermittent, queue writes), OFFLINE (local fallback only). Transitions based on Socket.io heartbeat + HTTP health check.
2-Table SQLite Fallbackproduct_cache (read-only product/price lookups) and sales_queue (FIFO write queue for completed sales). No full local database replication.
FIFO Queue FlushWhen connection restores, sales_queue entries are submitted to the API in order. No conflict resolution needed — server applies current prices and flags discrepancies.
Flag-on-Sync Price DiscrepancyIf a sale was completed offline with a cached price that differs from the current server price, the system flags it for manager review rather than auto-adjusting.

Event Sourcing Supports Offline Queue

Event sourcing (Ch 04 Section L.4A) supports availability by providing a natural model for the offline sales queue. When the POS client is offline, completed sales are captured as immutable events in the local sales_queue. When connectivity is restored, these events are submitted to the central API in FIFO order. Because each event has a unique ID and the server is the authority on current state, the queue flush is straightforward — no conflict resolution or event merging is required. The server accepts each sale, applies current pricing, and flags any discrepancies for review.


K.2.2 Interoperability (Rank 2)

AttributeValue
DefinitionThe ability of the system to interface and interact with other systems to complete a business request.
PriorityCritical
Blueprint ReferenceCh 05: BRD Module 6 (Integrations)

Justification:

BRD v18.0 Module 6 defines integration with 6 provider families across fundamentally different protocols:

Provider FamilyAuth ModelRate LimitingSync Cadence
ShopifyOAuth 2.0 / PKCE50 points/second (GraphQL)Real-time webhooks
Amazon SP-APIOAuth / Login with Amazon (LWA)Burst + restore token bucket2-minute polling
Google MerchantAPI key + Service AccountQuota-based (daily limits)2x/day batch + real-time local inventory
Payment ProcessorAPI key / OAuthPer-transactionReal-time
Email (SMTP)SMTP credentialsProvider-specificEvent-triggered
Carrier APIsAPI keyPer-requestOn-demand

The system must maintain an Anti-Corruption Layer (ACL) per provider to prevent external schema changes from propagating into the core POS domain. BRD Section 6.2 mandates:

  • Provider Abstraction: IntegrationProvider interface with 5 standard methods per provider: connect(), syncProducts(), syncInventory(), validateData(), healthCheck()
  • Circuit Breaker: 5 failures within 60 seconds triggers OPEN state; 30-second cooldown before HALF_OPEN
  • Idempotency Framework: 24-hour deduplication windows with SHA-256 keying (Section 6.2.5)
  • Transactional Outbox: Atomic inventory reservation + guaranteed event publication

Architectural Implications:

  • Anti-Corruption Layer (ACL) per provider preventing external schema leakage
  • Provider Abstraction pattern (IntegrationProvider) for uniform integration interface
  • Circuit breaker pattern (CLOSED → OPEN → HALF_OPEN state machine)
  • Idempotency framework with configurable dedup windows
  • Transactional Outbox for guaranteed event delivery
  • Rate limiter per provider with adaptive throttling

K.2.3 Data Consistency (Rank 3)

AttributeValue
DefinitionThe data across the system is in sync and consistent across databases and tables.
PriorityCritical
Blueprint ReferenceCh 04: Architecture Styles, Section L.4A

Justification:

Critical for handling the “Inventory Sync” race conditions between physical shoppers and online orders to prevent overselling.

Architectural Implications:

  • Event Sourcing for Sales and Inventory domains
  • Eventual consistency model with conflict resolution
  • Optimistic concurrency control
  • Idempotent event handlers

Event Sourcing Justification

Traditional CRUD systems store only current state. Event sourcing stores every change as an immutable event, providing the full history needed for audit trails, temporal queries, and offline conflict resolution (from Ch 04 Section L.4A):

Traditional CRUD vs Event Sourcing
==================================

CRUD Approach:
+------------------+
| inventory_items  |
|------------------|
| sku: NXP001      |
| quantity: 45     |  <- Only current state
| updated_at: now  |
+------------------+

Event Sourcing Approach:
+------------------+
| events           |
|------------------|
| InventoryReceived: +100 @ 2025-01-01 09:00  |
| ItemSold: -2 @ 2025-01-01 10:15             |
| ItemSold: -1 @ 2025-01-01 11:30             |
| ItemSold: -3 @ 2025-01-01 14:22             |
| AdjustmentMade: -49 @ 2025-01-01 16:00      |  <- Caught discrepancy!
| ItemSold: -1 @ 2025-01-02 09:15             |
| Current State: 45 (sum of all events)       |
+------------------+

Benefits for Retail POS:

BenefitDescription
Complete Audit TrailEvery sale, void, refund, adjustment is recorded forever
Temporal Queries“What was our inventory on December 15th at 3pm?”
Offline SyncEvents queue locally, merge when online
Conflict ResolutionCompare event streams, not states
DebuggingReplay events to reproduce issues
CompliancePCI-DSS, SOX require transaction logs

K.2.4 Security (Rank 4 - Elevated)

AttributeValue
DefinitionThe ability of the system to prevent malicious actions, protect credentials, and restrict access across all trust boundaries.
PriorityElevated (due to multi-platform OAuth, GenAI code generation, PCI-DSS 4.0)
Blueprint ReferenceCh 04: Architecture Styles, Section L.8 (Security)

Justification:

BRD v18.0 elevates security from basic PCI-DSS to 5 concrete security sub-domains:

Security Sub-DomainScopeKey Requirements
1. Authentication & AuthorizationMulti-provider OAuth lifecycle3 OAuth providers (Shopify, Amazon LWA, Google), MFA for admin users (PCI-DSS 4.0 Req 8.4.2), role-based access control
2. Credential Lifecycle ManagementSecrets vault and rotationHashiCorp Vault for 6 credential types, automated 90-day rotation, tenant-specific encryption keys, emergency rotation procedures
3. Supply Chain SecurityDependency and package safetySnyk/OWASP SCA with package firewall, SBOM generation (PCI-DSS 4.0 Req 6.3.2), real-time vulnerability scanning
4. GenAI GovernanceAI-generated code safety6-gate Security Test Pyramid: SAST + SCA + Secrets Detection + Architecture Conformance (dependency-cruiser) + Contract Tests (Pact) + Manual Security Review
5. PCI-DSS 4.0 CompliancePayment card securitySAQ-A boundaries, FIM via Wazuh/OSSEC (Req 11.5.1), session management, audit trail retention (365 days), vulnerability scanning (Req 11.3.1)

Architectural Implications:

  • HashiCorp Vault (Docker container) for centralized credential management
  • 6-gate Security Test Pyramid in CI/CD pipeline
  • Wazuh/OSSEC agents on all POS terminals for File Integrity Monitoring
  • Architecture conformance tests (dependency-cruiser) enforcing module boundaries
  • Pact contract tests against Shopify/Amazon/Google sandbox APIs
  • Audit trail with INTEGRATION category for OAuth operations and webhook verification

POS Security Layers

The system implements a 5-layer defense-in-depth security model (from Ch 04 Section L.9A):

Security Layers
===============

+------------------------------------------------------------------+
|                        INTERNET                                   |
+---------------------------+--------------------------------------+
                            |
                            v
+---------------------------+--------------------------------------+
|                    TLS TERMINATION                                |
|                    (Let's Encrypt)                                |
+---------------------------+--------------------------------------+
                            |
                            v
+------------------------------------------------------------------+
|                    API GATEWAY                                    |
|  +-----------------------+  +-----------------------+             |
|  | Rate Limiting         |  | IP Whitelisting       |             |
|  | 100 req/min/client    |  | (Nexus POS only)      |             |
|  +-----------------------+  +-----------------------+             |
+---------------------------+--------------------------------------+
                            |
                            v
+------------------------------------------------------------------+
|                    AUTHENTICATION                                 |
|  +-----------------------+  +-----------------------+             |
|  | JWT Validation        |  | PIN Verification      |             |
|  | - Signature check     |  | - Employee clock-in   |             |
|  | - Expiry check        |  | - Sensitive actions   |             |
|  | - Tenant claim        |  +-----------------------+             |
|  +-----------------------+                                        |
+---------------------------+--------------------------------------+
                            |
                            v
+------------------------------------------------------------------+
|                    AUTHORIZATION                                  |
|  +-----------------------+  +-----------------------+             |
|  | Role-Based (RBAC)     |  | Permission Policies   |             |
|  | - Admin               |  | - can:create_sale     |             |
|  | - Manager             |  | - can:void_sale       |             |
|  | - Cashier             |  | - can:view_reports    |             |
|  +-----------------------+  +-----------------------+             |
+------------------------------------------------------------------+

Each layer provides independent protection: TLS encrypts data in transit, the API gateway enforces rate limits and IP restrictions, JWT authentication validates identity and tenant context, PIN verification secures sensitive in-store actions, and RBAC authorization controls access to specific operations.

Tenant Data Isolation as Security Evidence

Row-Level Security (RLS) isolation (from Ch 04 Section L.10A.4) provides a strong security boundary enforced at the PostgreSQL database level. Every tenant table includes a tenant_id column and an RLS policy that automatically filters queries by the tenant context set in the connection session variable. Even if application code omits a WHERE tenant_id = ? clause, PostgreSQL’s RLS policies prevent cross-tenant data access:

-- RLS policy on every tenant table
CREATE POLICY tenant_isolation ON products
  USING (tenant_id = current_setting('app.current_tenant')::uuid);

-- Middleware sets tenant context from JWT claims
SET app.current_tenant = 'uuid-of-nexus-tenant';

-- Query automatically filtered by RLS — returns only Nexus products
SELECT * FROM products;

-- Even a query without WHERE clause is safe — RLS enforces isolation
SELECT * FROM orders;
-- Returns only orders for the current tenant

K.2.5 Compliance (Rank 5 - NEW)

AttributeValue
DefinitionAdherence to regulatory standards, platform marketplace policies, and legal requirements across all operating jurisdictions and external channels.
PriorityCritical
Blueprint ReferenceCh 05: BRD Module 6 (Integrations)

Justification:

BRD v18.0 introduces non-negotiable compliance requirements from 3 external platforms plus existing regulatory frameworks:

Compliance DomainRequirementsImpact
PCI-DSS SAQ-ANo card data stored, tokenized payments, FIM on POS terminalsPayment architecture, audit trail, monitoring
Amazon SP-APIProduct taxonomy compliance, FBA packaging rules, listing quality standards, content policy enforcementCatalog validation, product data enrichment
Google MerchantProduct data specifications, disapproval prevention, local inventory accuracy, API v1 migration (Content API EOL August 2026)Data quality engine, inventory sync accuracy
Shopify@idempotent mutation mandate (required 2026-04), webhook verification, POS non-native compliance rules (Decision #99)API client design, idempotency framework
State RegulationsVirginia 5-year gift card minimum expiry, consumer protection, data privacyConfiguration per jurisdiction

Architectural Implications:

  • Platform policy validation engine (“strictest-rule-wins” cross-platform validation per BRD Section 6.6)
  • Automated compliance checking on product data before channel publication
  • Credential rotation policies per platform requirement
  • Audit trail for all external interactions with INTEGRATION event category
  • Jurisdiction-aware configuration (geographic expansion design from ADR-BRD-006)

Tenant Isolation Compliance Benefits

Row-Level Security (RLS) isolation (from Ch 04 Section L.10A.4) directly supports SOC 2, GDPR, and HIPAA compliance requirements:

SOC 2 / GDPR Compliance
=======================

Requirement: "Customer data must be logically separated"

With Row-Level Security (RLS):
- Every table has tenant_id + RLS policy enforced at database level
- RLS policies automatically filter queries — no risk of missing WHERE clause
- Clear audit trail per tenant_id
- Data export for GDPR: SELECT * FROM customers WHERE tenant_id = :id
- Data deletion for "right to be forgotten": DELETE cascading on tenant_id
- Defense-in-depth: even buggy application code cannot leak cross-tenant data

Per-tenant data export is achieved via COPY (SELECT * FROM table WHERE tenant_id = :id) TO STDOUT, making data portability and right-to-erasure requests straightforward. RLS enforcement at the database level provides defense-in-depth isolation that does not depend on application-level query correctness.


K.2.6 Modifiability (Rank 6)

AttributeValue
DefinitionThe ease with which a system can adapt to changes in environment and functionality.
PriorityHigh
Blueprint ReferenceCh 04: Architecture Styles, Section L.9A

Justification:

Plugin architecture is needed for frequent hardware/tax updates without full system rewrites.

Architectural Implications:

  • Microkernel (Plugin) architecture for Nexus POS
  • Hardware abstraction layer
  • Tax calculation plugins
  • Payment processor adapters

K.2.7 Scalability (Rank 7)

AttributeValue
DefinitionDegree to which a product can handle growing or shrinking workloads.
PriorityHigh
Blueprint ReferenceCh 04: Architecture Styles, Section L.10A.4

Justification:

At some point the system must be able to grow to accommodate the number of new tenants.

Architectural Implications:

  • Row-Level Isolation with PostgreSQL RLS (tenant_id + RLS policies)
  • Horizontal scaling of stateless API layer
  • Connection pooling per tenant
  • Resource quotas and throttling

K.2.8 Configurability (Rank 8 - ELEVATED from implicit)

AttributeValue
DefinitionThe ability of the system to support multiple configurations and customize behavior on-demand per tenant, channel, and product level.
PriorityHigh
Blueprint ReferenceCh 04: Architecture Styles, Section L.10A.4, BRD Module 5 (Setup & Configuration)

Justification:

BRD Module 5 spans 3,000+ lines of setup and configuration requirements. The system must support hierarchical configuration at multiple levels:

Configuration LayerScopeExamples
GlobalAll tenants, all channelsSystem defaults, tax engine rules
TenantPer-tenant overridesFeature toggles, branding, business rules
ChannelPer-channel per-tenantSafety buffer modes, sync frequency, listing rules
ProductPer-product per-channelOverride safety buffer, pricing rules, visibility

Key configuration complexity drivers:

  • Safety Buffers: 4-level priority resolution (Product → Category → Channel → Global) with 3 calculation modes (FIXED, PERCENTAGE, MIN_RESERVE) per BRD Section 6.7.2
  • Integration YAML: Section 6.12 defines 400+ lines of declarative integration configuration
  • Feature Toggles: Per-tenant inventory sync strategy (Safe vs. Aggressive), channel enablement
  • Tax Jurisdictions: Modular jurisdiction support with geographic expansion (ADR-BRD-006)

Architectural Implications:

  • Hierarchical configuration resolution with 4-level priority
  • YAML-driven integration rules (machine-readable, version-controlled)
  • Per-tenant per-channel safety buffer settings
  • Runtime configuration hot-reload without service restart
  • Configuration validation engine preventing invalid combinations

K.2.9 Performance (Rank 9)

AttributeValue
DefinitionThe amount of time it takes for the system to process a business request.
PriorityHigh
Blueprint ReferenceCh 09: Indexes & Performance

Justification:

Low latency scanning/checkout is required to prevent queues during high traffic. See also Ch 04 Section L.6 for TPS targets and latency budgets.

Architectural Implications:

  • Optimized database indexes
  • Read replicas for query-heavy operations
  • Caching strategies (Redis)
  • Async processing for non-critical operations

Multi-Tenant Performance Considerations

Row-Level Security isolation (from Ch 04 Section L.10A.4) has specific performance implications for connection pooling and query execution:

Connection Pooling:

Connection Pool Strategy (Row-Level Security)
==============================================

                    +------------------+
                    |  Connection Pool |
                    |  (PgBouncer)     |
                    +--------+---------+
                             |
        +--------------------+--------------------+
        |                    |                    |
        v                    v                    v
+-------+-------+   +--------+------+   +---------+-----+
| Connection 1  |   | Connection 2  |   | Connection 3  |
| Shared pool   |   | Shared pool   |   | Shared pool   |
| All tenants   |   | All tenants   |   | All tenants   |
+---------------+   +---------------+   +---------------+

Tenant context set per-transaction via middleware:
  SET LOCAL app.current_tenant_id = '<tenant-uuid>';

Use transaction pooling mode in PgBouncer.
Connections are shared across all tenants (no per-tenant pools).

Query Performance:

Row-Level Security uses composite indexes on (tenant_id, ...) so that the RLS policy filter and application query merge into a single efficient index scan:

-- Composite index ensures tenant_id filter is nearly free
CREATE INDEX idx_products_tenant_sku ON products(tenant_id, sku);
CREATE INDEX idx_sales_tenant_date ON sales(tenant_id, sale_date);

-- RLS policy automatically appends tenant filter
-- Application writes simple queries:
SELECT * FROM products WHERE sku = 'NXP0001';
-- PostgreSQL rewrites to:
SELECT * FROM products
 WHERE sku = 'NXP0001'
   AND tenant_id = current_setting('app.current_tenant_id')::uuid;

The composite index prefix on tenant_id ensures the RLS predicate adds negligible overhead — PostgreSQL’s query planner merges the policy filter with application predicates for a single index scan. Shared tables also improve cache utilization for common catalog data.

Tenant Performance Isolation

Row-Level Security provides logical performance isolation between tenants. Composite indexes on (tenant_id, ...) ensure each tenant’s queries scan only their own rows, so a tenant with a large product catalog does not degrade query performance for other tenants. Maintenance operations can target tenant-specific data using partial operations:

-- Analyze statistics for tenant-heavy tables
VACUUM ANALYZE products;
VACUUM ANALYZE sales;

-- Partial reindex targeting specific indexes
REINDEX INDEX CONCURRENTLY idx_products_tenant_sku;

-- Monitor per-tenant table bloat via pg_stat_user_tables
-- Alert when dead_tup_ratio exceeds threshold

K.3 Implicit Characteristics

These characteristics are inherently required but not explicitly driving architectural decisions.

CharacteristicDefinitionJustification
Developer Experience (DevEx)The ease with which developers can interact with the system’s tools, code, and processes.Security Enabler: High “False Positive” rates from surface-level scanners cause developers to bypass security. We prioritize Deep SAST (accuracy) and AI-Remediation to ensure security does not degrade velocity.
IdempotencyThe guarantee that repeating the same operation produces the same result without side effects.BRD Section 6.2.5 mandates an idempotency framework with 24-hour deduplication windows and SHA-256 keying. Shopify @idempotent mutations become mandatory 2026-04. Critical for retry-safe integration operations.
TestabilityThe degree to which the system supports testing at all levels.BRD v18.0 defines 36 user stories with Gherkin acceptance criteria. Three platform sandboxes (Shopify Dev Store, Amazon SP-API Sandbox, Google Merchant test account) require contract testing. Architecture must support isolation for unit, integration, and E2E tests.
ObservabilityThe ability to understand system state from external outputs (logs, metrics, traces).Multi-platform monitoring across 3 external channels requires first-class treatment. Integration-specific metrics: circuit breaker state, DLQ depth, sync latency, safety buffer violations, disapproval rate. LGTM stack (Loki, Grafana, Tempo, Prometheus).
ModularityDegree to which a system is composed of discrete components.Update tax logic without breaking inventory system. Module boundaries must be clean enough for independent Claude Code agent development.
Fault ToleranceWhen fatal errors occur, other parts of the system continue to function.Local client survival is required; POS must function if cloud crashes. Integration circuit breaker prevents external API failures from cascading to core POS operations.
AdaptabilityDegree to which a product can be adapted for new environments.Rapid adoption of new retail trends (social commerce). Module 6 designed as Extractable Integration Gateway for future independent deployment.

K.4 Others Considered

These characteristics were evaluated but not prioritized as driving characteristics:

CharacteristicWhy Not Selected
RecoverabilityCovered by Availability + Event Sourcing (replay capability)
Safety & Code QualityAddressed through Security characteristic (6-gate Security Test Pyramid) and DevSecOps pipeline

K.5 Characteristic Trade-offs

Understanding trade-offs between characteristics is critical for making consistent architectural decisions.

Trade-off Matrix

+------------------+------------------+------------------+------------------+------------------+
|                  |   AVAILABILITY   |   CONSISTENCY    |    COMPLIANCE    |  CONFIGURABILITY |
+------------------+------------------+------------------+------------------+------------------+
| AVAILABILITY     |        -         |    TENSION       |   NEUTRAL        |   SUPPORTS       |
| (Online+Fallback)|                  | (Eventual Sync)  |                  | (Local config)   |
+------------------+------------------+------------------+------------------+------------------+
| CONSISTENCY      |    TENSION       |        -         |   SUPPORTS       |   TENSION        |
| (Data Sync)      | (Offline Mode)   |                  | (Audit Trail)    | (Config changes) |
+------------------+------------------+------------------+------------------+------------------+
| COMPLIANCE       |   NEUTRAL        |   SUPPORTS       |        -         |   SUPPORTS       |
| (Regulations)    |                  | (Audit Trail)    |                  | (Jurisdiction)   |
+------------------+------------------+------------------+------------------+------------------+
| CONFIGURABILITY  |   SUPPORTS       |    TENSION       |   SUPPORTS       |        -         |
| (Multi-level)    | (Local config)   | (Config changes) | (Jurisdiction)   |                  |
+------------------+------------------+------------------+------------------+------------------+
| PERFORMANCE      |   SUPPORTS       |    TENSION       |    TENSION       |    TENSION       |
| (Low Latency)    | (Local Cache)    | (Sync Overhead)  | (Validation)     | (Resolution)     |
+------------------+------------------+------------------+------------------+------------------+
| SECURITY         |    TENSION       |   SUPPORTS       |   SUPPORTS       |   NEUTRAL        |
| (Deep Scans)     | (Scan Time)      | (Audit Trail)    | (PCI-DSS)        |                  |
+------------------+------------------+------------------+------------------+------------------+

Key Trade-off Decisions

Trade-offDecisionRationale
Availability vs. ConsistencyAccept Eventual ConsistencyOnline-first with offline fallback (ADR-048); inventory sync can tolerate short delays during brief outages
Performance vs. Security6-gate Security Pyramid with CI/CD gatesSecurity gates run in CI/CD pipeline, not at runtime; only contract tests add deployment time
Performance vs. ComplianceAsync platform validationCross-platform validation runs asynchronously before channel publication; does not block POS checkout
Scalability vs. SimplicityRow-Level Isolation with RLS in Modular MonolithFull tenant isolation via PostgreSQL RLS without schema-per-tenant or microservices complexity
Compliance vs. PerformanceStrictest-rule-wins cached validationValidation rules cached and applied at publish-time, not checkout-time

K.6 Characteristic-to-Chapter Mapping

Quick reference for finding characteristic implementations in the blueprint:

CharacteristicPrimary ChaptersKey Sections
AvailabilityCh 04(L.10A.1)Online-First with Offline Fallback (ADR-048)
InteroperabilityCh 05 Module 6Integration Patterns, ACL, Provider Abstraction
Data ConsistencyCh 04(L.4A), Ch 07Event Sourcing, Schema Design
SecurityCh 04(L.8)6-Gate Security Pyramid, PCI-DSS Compliance
ComplianceCh 05 Module 6Platform Policy Validation, Regulatory Compliance
ModifiabilityCh 04(L.9A)Plugin Architecture, Hardware Layer
ScalabilityCh 04(L.10A.4)Multi-Tenancy (RLS)
ConfigurabilityCh 04(L.10A.4), Ch 05 Module 5Feature Toggles, Safety Buffers, YAML Config
PerformanceCh 09, Ch 04(L.6)Indexes, TPS targets and latency budgets
DevExCh 04(L.6)QA & Testing Strategy
IdempotencyCh 05 Module 6Idempotency Framework, Dedup Windows
TestabilityCh 04(L.6)Contract Testing, Platform Sandboxes
ObservabilityCh 04(L.7)LGTM Stack, Integration Metrics
ModularityCh 04(L.9A), Ch 04(L.9C)Domain Model, Module Boundaries
Fault ToleranceCh 04(L.10A.1)Online-First with Offline Fallback, Circuit Breaker
AdaptabilityCh 05 Module 6Integration Adapters, Extractable Gateway

K.7 Review Schedule

Review TypeFrequencyTrigger Events
Scheduled ReviewQuarterly-
Event-Driven ReviewAs neededNew integration requirements, Security incidents, Performance degradation, New tenant requirements

K.8 Non-Functional Requirements (NFRs)

This section defines measurable targets that validate the architecture characteristics. All NFRs are traceable to BRD requirements.

K.8.1 Performance Requirements

Requirement IDCategoryTargetSourceValidation Method
NFR-PERF-001Checkout Latency< 500ms p99BRD-v20 (implied)Load testing
NFR-PERF-002RFID Bulk Lookup< 200ms for 50 tagsBRD-v20 §1.1E2E testing
NFR-PERF-003Price Calculation< 100msBRD-v20 §1.2Unit testing
NFR-PERF-004Tax Calculation< 50msBRD-v20 §1.17Unit testing
NFR-PERF-005Product Search< 300msImplicitLoad testing
NFR-PERF-006Receipt Generation< 200msImplicitE2E testing

Performance Budget:

Total Checkout Time Budget: 500ms
├── Item Lookup:        100ms
├── Price Calculation:  100ms
├── Tax Calculation:     50ms
├── Payment Processing: 150ms (excluding terminal wait)
└── Receipt/Finalize:   100ms

K.8.2 Availability Requirements

Requirement IDCategoryTargetSourceValidation Method
NFR-AVAIL-001Cloud API Uptime99.9% (8.76 hrs/year downtime)ImplicitMonitoring
NFR-AVAIL-002Offline Queue SizeMax 100 transactionsBRD-v20 §1.16.2Configuration
NFR-AVAIL-003Sync Interval30 secondsBRD-v20 §1.16.2Configuration
NFR-AVAIL-004Parked Sale TTL4 hoursBRD-v20 §1.1.1Configuration
NFR-AVAIL-005Parked Sales per TerminalMax 5BRD-v20 §1.1.1Configuration
NFR-AVAIL-006Payment Terminal Timeout60 secondsBRD-v20 §1.18.2Configuration
NFR-AVAIL-007Connection Timeout10 secondsBRD-v20 §1.18.2Configuration

Availability Tiers:

Cloud Services:     99.9% (allows ~8.76 hrs downtime/year)
POS Terminal:       99.99% (via online-first architecture with thin offline fallback per ADR-048 — brief network outages handled by 2-table SQLite cache and FIFO sales queue)
Database (Primary): 99.95% (with automatic failover)

K.8.3 Scalability Requirements

Requirement IDCategoryTargetSourceValidation Method
NFR-SCALE-001Concurrent Users500 (Black Friday peak)BRD-v20 (implied)Load testing
NFR-SCALE-002Transactions per Second1,000 TPSChapter 04 L.6Load testing
NFR-SCALE-003Tenant Count100+ tenantsChapter 03Architecture
NFR-SCALE-004Export Row Limit1,000 rows maxBRD-v20 §2.5Configuration
NFR-SCALE-005Date Range for Reports365 days maxBRD-v20 YAMLConfiguration
NFR-SCALE-006RFID Tags per Request50 maxBRD-v20 §1.1Configuration

Scaling Strategy:

Stateless API Layer:  Horizontal scaling (Kubernetes HPA)
Database:            Vertical scaling + Read replicas + RLS per tenant
Event Stream:        PostgreSQL event tables (v1.0), Kafka partitioning (v2.0)
File Storage:        Object storage (S3-compatible)

K.8.4 Integration & Timeout Requirements

Requirement IDCategoryTargetSourceValidation Method
NFR-INT-001Payment Timeout60 secondsBRD-v20 §1.18.2Configuration
NFR-INT-002Connection Timeout10 secondsBRD-v20 §1.18.2Configuration
NFR-INT-003Multi-Store Data StalenessMax 5 minutesBRD-v20 §1.7Monitoring
NFR-INT-004Batch Close Time23:00 dailyBRD-v20 §1.18.2Configuration
NFR-INT-005External API Retry3 attempts with backoffImplicitConfiguration
NFR-INT-006Webhook DeliveryAt-least-onceImplicitArchitecture

Integration Patterns:

Synchronous:   REST APIs with circuit breaker
Asynchronous:  Event-driven via PostgreSQL Events + LISTEN/NOTIFY (v1.0)
Webhooks:      Inbound (Shopify/Amazon) + Outbound with Transactional Outbox
File Transfer: SFTP/S3 for bulk imports

K.8.5 Data & Compliance Requirements

Requirement IDCategoryTargetSourceValidation Method
NFR-DATA-001Consent Audit Retention7 yearsBRD-v20 YAMLPolicy
NFR-DATA-002Privacy Request Response30 daysBRD-v20 §2.5Process
NFR-DATA-003Transaction Data Retention7 years (tax compliance)ImplicitPolicy
NFR-DATA-004Gift Card Minimum Expiry5 years (Virginia)BRD-v20 §1.5.2Configuration
NFR-DATA-005Auto-Anonymize InactiveConfigurable (0 = never)BRD-v20 YAMLConfiguration

Data Classification:

Level 1 (Restricted):  Card data (prohibited storage)
Level 2 (Sensitive):   Customer PII, credentials
Level 3 (Internal):    Transaction data, inventory
Level 4 (Public):      Product catalog, store hours

K.8.6 Security Requirements

Requirement IDCategoryTargetSourceValidation Method
NFR-SEC-001PCI ScopeSAQ-A (no card data stored)BRD-v20 §1.18PCI Audit
NFR-SEC-002Payment Data StorageToken only, no PANBRD-v20 §1.18.1Code review
NFR-SEC-003Manager Auth for OverridesPIN requiredBRD-v20 §1.2E2E testing
NFR-SEC-004Blind CountExpected not shownBRD-v20 §1.12UI testing
NFR-SEC-005Variance ToleranceConfigurable ($5 default)BRD-v20 §1.12Configuration
NFR-SEC-006Session Timeout15 minutes inactivityImplicitConfiguration
NFR-SEC-007Password PolicyMin 12 chars, complexityImplicitConfiguration

SAQ-A Compliance - Data Storage Rules:

STORED (Allowed):
   - Payment tokens
   - Approval codes
   - Masked card number (****1234)
   - Card brand (Visa, MC, etc.)
   - Terminal ID

PROHIBITED (Never store):
   - Full card number (PAN)
   - CVV/CVC
   - Track data
   - PIN block
   - EMV cryptogram (raw)

K.8.7 Integration Requirements (BRD v18.0)

Requirement IDCategoryTargetSourceValidation Method
NFR-INTG-001Shopify Sync Latency< 5 seconds (webhook processing)BRD-v18 §6.3Integration testing
NFR-INTG-002Amazon Sync Latency< 2 minutes (polling interval)BRD-v18 §6.4Integration testing
NFR-INTG-003Google Batch Sync2x/day + real-time local inventoryBRD-v18 §6.5Integration testing
NFR-INTG-004Circuit Breaker Threshold5 failures / 60 seconds → OPENBRD-v18 §6.2.4Unit testing
NFR-INTG-005DLQ Retry Policy3 attempts, exponential backoffBRD-v18 §6.2.3Integration testing
NFR-INTG-006Safety Buffer Calculation< 100ms per product per channelBRD-v18 §6.7.2Performance testing
NFR-INTG-007Integration Health CheckEvery 60 seconds per providerBRD-v18 §6.11Monitoring
NFR-INTG-008Idempotency Window24-hour dedup with SHA-256 keyBRD-v18 §6.2.5Unit testing
NFR-INTG-009Credential RotationAutomated every 90 daysBRD-v18 §6.2.2Operations

Integration Performance Budget:

Shopify Webhook Processing: < 5s
├── Receive + Validate Signature:  100ms
├── Deserialize + Map to Domain:   200ms
├── Business Logic Processing:     2,000ms
├── Database Persistence:          500ms
└── Outbox Event Publication:      200ms
     (Buffer):                     2,000ms

Amazon SP-API Polling Cycle: < 2min
├── OAuth Token Refresh (if needed): 500ms
├── API Call (paginated):            5,000ms
├── Response Mapping:                1,000ms
├── Inventory Delta Calculation:     2,000ms
└── Database + Outbox:               1,500ms
     (Buffer):                       110,000ms

K.8.8 NFR Traceability Matrix

This matrix links NFRs to Architecture Characteristics:

CharacteristicRelated NFRs
AvailabilityNFR-AVAIL-001 through NFR-AVAIL-007
PerformanceNFR-PERF-001 through NFR-PERF-006
ScalabilityNFR-SCALE-001 through NFR-SCALE-006
SecurityNFR-SEC-001 through NFR-SEC-007
InteroperabilityNFR-INT-001 through NFR-INT-006
Data ConsistencyNFR-DATA-001 through NFR-DATA-005
ComplianceNFR-DATA-001 through NFR-DATA-005, NFR-INTG-001 through NFR-INTG-009
ConfigurabilityNFR-INTG-006 (Safety Buffer), platform-specific targets

NFR Validation Schedule

NFR CategoryValidation FrequencyResponsible Team
PerformanceEvery release + quarterly load testQA + DevOps
AvailabilityContinuous monitoringDevOps
ScalabilityQuarterly load testDevOps
SecurityAnnual PCI audit + continuous scansSecurity
IntegrationEvery release + monthly provider syncQA + Integration Team
ComplianceAnnual auditCompliance

Document Information

AttributeValue
Version7.0.0
Created2026-01-24
Updated2026-03-02
SourceArchitecture Characteristics Worksheet v2.0, BRD-v18.0, Chapters 02/03/05/06
AuthorClaude Code
ReviewerExpert Panel (Marcus Chen, Sarah Rodriguez, James O’Brien, Priya Patel)
StatusActive
PartII - Architecture
Chapter03 of 9
PreviousChapter 11 v1.1.0 (pre-restructure numbering; backup at Chapter-11-Architecture-Characteristics.md.backup-v18.0)

Change Log

VersionDateChanges
1.0.02026-01-24Initial document
1.1.02026-01-26Added Section K.8 (Non-Functional Requirements) with 37 NFRs from BRD-v20
2.0.02026-02-19Expert panel review (6.50/10): Expanded to Top 9 driving characteristics (added Compliance, elevated Configurability); rewrote Interoperability with 6 provider families, 3 auth models, 3 rate-limiting paradigms; rewrote Security with 5 concrete sub-domains and 6-gate Security Test Pyramid; added Idempotency, Testability, Observability as implicit; added K.8.7 Integration Requirements (9 NFRs from BRD v18.0 Module 6); updated multi-tenancy from Schema-Per-Tenant to Row-Level with RLS; updated event infrastructure from Kafka to PostgreSQL Events (v1.0)
3.0.02026-02-22Enriched with cross-chapter evidence from former Ch 05/06/08/09; all chapter references renumbered for v3.0.0 (39-chapter to 34-chapter consolidation)
5.2.02026-02-27Fixed 6 schema-per-tenant references → Row-Level Security (RLS) with tenant_id + current_setting('app.current_tenant_id'). Updated connection pooling diagram, query performance, tenant isolation, security evidence, and compliance sections
7.0.02026-03-02Unified web app pivot: Nexus Admin → Nexus POS in API gateway IP whitelisting diagram. All footers to 7.0.0

Next Chapter: Chapter 04: Architecture Styles Analysis


This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 04: Architecture Styles Analysis

Purpose

This chapter documents the formal architecture styles evaluation for the Nexus POS Platform. It provides the decision rationale for selecting the primary architecture style and supporting patterns, updated per expert panel review against BRD v18.0.

Source: Architecture Styles Worksheet v2.0 (Expert Panel-Reviewed) Project: POS Platform (Nexus) Architect/Team: Cloud AI Architecture Agents Date: February 19, 2026 Panel Review Score: 6.50/10 → Updated per 4-member expert panel recommendations


L.1 Candidate Architecture Styles

Based on the identified driving characteristics (Availability, Interoperability, Data Consistency), the following architecture styles were evaluated.

L.1.1 Event-Driven Architecture (EDA)

AttributeValue
DescriptionA distributed asynchronous architecture pattern used to produce highly scalable and high-performance applications.
Relevance to NexusDeeply aligned with “Interoperability” and “Data Consistency” (Sync) requirements. External channels (Amazon, Shopify) and local POS terminals produce disjointed events that must be reconciled eventually.
DecisionSelected (Communication Layer)
Key TechnologyPostgreSQL Event Tables + LISTEN/NOTIFY (v1.0); Apache Kafka (v2.0, when scale justifies)

v18.0 Update: BRD designs around PostgreSQL tables for idempotency_records and integration_dead_letters (not Kafka topics). Amazon SP-API polls every 2 minutes; Google Merchant batches 2x/day. Streaming infrastructure is not required at launch. PostgreSQL event tables with LISTEN/NOTIFY provide sufficient event notification for v1.0. Kafka adoption deferred to v2.0 when transaction volume or real-time analytics requirements justify the operational overhead (ZooKeeper/KRaft cluster management).


L.1.2 Microservices Architecture

AttributeValue
DescriptionAn architecture style that structures an application as a collection of loosely coupled services, each with its own database.
Relevance to NexusEvaluated for “Scalability,” but rejected as the primary style for the Core API.
DecisionRejected
RationaleThe operational complexity of managing separate databases for 50+ services is unnecessary for the current scale.

L.1.3 Microkernel (Plugin) Architecture

AttributeValue
DescriptionA core system with a plugin interface to add additional features.
Relevance to NexusDirectly addresses the “Modifiability” requirement. The Blueprint specifies “Integration Adapters” (Payment, Tax) and a “Hardware Layer” in the client, fitting this pattern.
DecisionSelected (Client)

L.1.4 Modular Monolith (Layered) Architecture

AttributeValue
DescriptionA single deployable unit (“Central API”) structured into distinct, loosely coupled modules (Catalog, Sales, Inventory) that enforce strict boundaries.
Relevance to NexusHigh Fit. The Blueprint describes a “Central API Layer” (Stateless) containing all core services. This offers the modularity of microservices without the distributed complexity, aligning with the “Simplicity” and “Maintenance” goals.
DecisionSelected (Core API)

v18.0 Update — Extractable Integration Gateway: Module 6 (Integrations, 4,800+ lines) is designed as a logically separate module within the monolith with explicit boundary contracts: IIntegrationProvider interface, async messaging via Transactional Outbox, and dedicated error handling (ERR-6xxx range). This module can be extracted to a separate service when scale demands independent deployment, without changing the core POS modules. Circuit breaker isolation ensures external API failures (Amazon, Google, Shopify) cannot cascade to POS checkout operations.


L.1.5 Service-Based Architecture

AttributeValue
DescriptionA hybrid style with coarse-grained services (e.g., Inventory, Sales, HR) often sharing a database.
Relevance to NexusOffers a middle ground. The Blueprint’s “Service Layer” within the Central API follows this structure logically.
DecisionMiddle ground (influences internal structure)

L.1.6 Space-Based Architecture

AttributeValue
DescriptionDesigned for high scalability and concurrency using tuple spaces (distributed caching/in-memory grids).
Relevance to NexusCould handle “Black Friday” spikes, but data consistency (synchronization to persistent storage) is too complex for the strict financial audit requirements.
DecisionRejected
RationaleToo complex for financial audit requirements

L.1.7 Event Sourcing (Architecture Pattern)

AttributeValue
DescriptionA data persistence pattern where state transitions are stored as a sequence of immutable events (e.g., ItemAdded, PaymentAuthorized) rather than just the current state.
Relevance to NexusCritical. The Blueprint (Section L.4A below) mandates this for the “Sales” and “Inventory” domains to enable “Offline Conflict Resolution,” “Complete Audit Trails,” and “Temporal Queries” (Time Travel).
DecisionSelected (Sales & Inventory Domains)
Key TechnologyPostgreSQL 16 (Append-Only Event Table), Apache Kafka (Streaming Platform)

L.1.8 Online-First with Offline Fallback (Architecture Pattern)

AttributeValue
DescriptionPOS terminals connect directly to the Central API when online (99.99% of time). A thin SQLite fallback (2 tables: product cache + sales queue) ensures sales continue during rare, brief outages.
Relevance to NexusCritical. Sales must never be blocked. Online-first provides real-time data consistency while preserving offline resilience.
DecisionSelected (Client) — supersedes offline-first (ADR-048)
Key TechnologyReact Query (online), SQLite WASM via sql.js + OPFS (offline fallback)

L.1.9 Integration Patterns (BRD v18.0 Module 6)

BRD v18.0 Section 6.2 mandates 5 integration patterns that are architecturally significant. These were evaluated during the expert panel review and all selected.

PatternDescriptionDecisionBRD Reference
Circuit BreakerState machine (CLOSED → OPEN → HALF_OPEN) that prevents cascading failures from external APIs. Trips after 5 failures within 60 seconds; 30-second cooldown.Selected§6.2.4
Transactional OutboxAtomic write of business data + outbox event in the same database transaction. A relay process polls the outbox and publishes events, guaranteeing at-least-once delivery without distributed transactions.Selected§6.2.3, §6.7.3
Provider Abstraction (Strategy)IIntegrationProvider interface with 5 standard methods (Connect, Sync, Validate, Publish, HealthCheck) implemented per provider. Enables uniform handling regardless of provider protocol.Selected§6.2.1
Anti-Corruption Layer (ACL)Per-provider translation layer preventing external schema changes from leaking into core domain models. Each provider maps external DTOs to internal domain events.Selected§6.2.7
Saga / OrchestrationCross-platform inventory sync orchestrated as a saga with compensation actions. If a Shopify inventory update succeeds but Amazon fails, the saga compensates by rolling back the Shopify change.Selected (cross-platform flows)§6.7

Circuit Breaker State Machine:

┌──────────────────────────────────────────────────────────┐
│              CIRCUIT BREAKER STATE MACHINE                 │
├──────────────────────────────────────────────────────────┤
│                                                           │
│  ┌──────────┐   5 failures   ┌──────────┐               │
│  │  CLOSED  │ ──────────────►│   OPEN   │               │
│  │ (Normal) │   in 60 sec    │ (Reject) │               │
│  └────┬─────┘                └────┬─────┘               │
│       ▲                           │                      │
│       │ success                   │ 30 sec cooldown      │
│       │                           ▼                      │
│       │                    ┌───────────┐                 │
│       └────────────────────│ HALF_OPEN │                 │
│                            │ (1 probe) │                 │
│          failure ──────────└───────────┘──► OPEN         │
│                                                           │
└──────────────────────────────────────────────────────────┘

L.2 Style Evaluation Matrix

Ratings: 1 (Poor) to 5 (Excellent)

Monolithic Styles

StyleAvailabilityInteroperabilityData ConsistencyOverall Fit
Layered (Traditional)★★☆☆☆★★☆☆☆★★★★☆Backend only
Modular Monolith★★★☆☆★★★☆☆★★★★☆Selected (Core)
Microkernel (Plugin)★★★☆☆★★★★★★★★☆☆Selected (Client)

v18.0 Note: Modular Monolith Interoperability reduced from 4★ to 3★. Module 6 requires 6 provider families with different scaling needs — a monolith cannot independently scale individual providers. Mitigated by Extractable Integration Gateway design.

Distributed Styles

StyleAvailabilityInteroperabilityData ConsistencyOverall Fit
Service-Based★★★★☆★★★★☆★★★☆☆Eventual
Event-Driven (EDA)★★★★★★★★★★★★☆☆☆Selected (Comm Layer)
Space-Based★★★★★★★★☆☆★☆☆☆☆Too Complex
Microservices★★★★☆★★★★☆★☆☆☆☆Hard Sync

v18.0 Note: Service-Based Interoperability raised from 3★ to 4★. Coarse-grained services can independently deploy integration providers.

Patterns

PatternAvailabilityInteroperabilityData ConsistencyOverall Fit
Event Sourcing★★★☆☆★★★★☆★★★★★Selected (Audit/Sync)
Online-First + Offline Fallback★★★★★★★★★☆★★★★☆Selected (Client)
Integration Patterns★★★★☆★★★★★★★★★☆Selected (Module 6)

L.3 Key Trade-off Analysis

Trade-off 1: Availability vs. Consistency

AspectDecision
ConflictThe online-first strategy requires real-time API access; brief outages create eventual consistency windows.
ResolutionAccept Eventual Consistency during rare offline periods (minutes/year). Online 99.99% of the time provides near-immediate consistency.
MitigationFlag-on-sync detects price discrepancies; safety buffers protect channel inventory; idempotent sales queue flush prevents duplicates.

Trade-off 2: Complexity (Event Sourcing + PostgreSQL Events)

AspectDecision
ConflictEvent Sourcing adds complexity compared to standard CRUD. Original design included Apache Kafka for streaming, adding operational burden (ZooKeeper/KRaft).
ResolutionEvent Sourcing retained for Sales and Inventory domains. Kafka deferred to v2.0. v1.0 uses PostgreSQL event tables with LISTEN/NOTIFY for event notification and Transactional Outbox for guaranteed delivery.
BenefitPreserves event replay capability and audit trail while eliminating Kafka operational complexity. PostgreSQL event tables match BRD’s existing idempotency_records and integration_dead_letters table designs.

Trade-off 3: Deployment Simplicity (Modular Monolith)

AspectDecision
ConflictMicroservices offer independent scaling but add operational overhead.
ResolutionChoosing a Modular Monolith (“Central API”) over Microservices. Row-Level Isolation with RLS for multi-tenancy.
BenefitReduces deployment complexity (one container vs. dozens). Module 6 designed as Extractable Integration Gateway — can be split into a separate service when scale demands it, without changing core POS modules.

L.4 Selected Architecture Strategy

Primary Declaration

AttributeSelection
Primary StyleEvent-Driven Modular Monolith (Central API)
Key PatternsEvent Sourcing (scoped), CQRS (scoped), Online-First + Offline Fallback, Row-Level Isolation with RLS
Event InfrastructurePostgreSQL Event Tables + LISTEN/NOTIFY (v1.0); Apache Kafka (v2.0)
Integration StrategyExtractable Integration Gateway (Module 6)
Credential ManagementHashiCorp Vault

Architecture Layer Mapping

LayerStyle/PatternTechnology
Nexus POSMicrokernel (Plugin) + Online-First with Offline FallbackReact/TypeScript (Vite), React Query, SQLite WASM (fallback)
Central APIModular MonolithNode.js + Express/Fastify (TypeScript)
CommunicationEvent-DrivenPostgreSQL Events + LISTEN/NOTIFY (v1.0)
Real-timeWebSocket PushSocket.io
Data PersistenceEvent Sourcing (scoped) + CQRS (scoped)PostgreSQL 16
Multi-TenancyRow-Level Isolation with RLSPostgreSQL RLS + tenant_id
IntegrationExtractable Integration GatewayModule 6, IIntegrationProvider
SecretsCredential VaultHashiCorp Vault (Docker)

L.4A CQRS & Event Sourcing Scope

The expert panel identified that CQRS and Event Sourcing scope was undefined. This section clarifies which modules use which patterns, per user decision.

ModuleCQRSEvent SourcingPattern Description
Module 1: SalesFull CQRSFull Event SourcingSeparate read/write models. Events: SaleCreated, PaymentProcessed, ReturnInitiated, VoidExecuted. Event replay for audit and conflict resolution.
Module 2: CustomersStandard CRUDNoneDirect query against current-state tables. Simple read/write through repository pattern.
Module 3: CatalogStandard CRUDNoneRead-heavy workload optimized with caching (Redis). Product data served from current-state tables.
Module 4: InventoryMaterialized read modelES for audit trailCurrent inventory levels maintained in materialized view. Event Sourcing captures all stock movements for audit trail and conflict resolution (offline sync).
Module 5: SetupStandard CRUDNoneConfiguration data accessed directly. Changes logged but not event-sourced.
Module 6: IntegrationsStandard CRUDAudit-trail-only ESSync logs stored as event stream for debugging and compliance. No event replay for operational queries — current sync state maintained in tables.
Section 7: State MachinesN/AEvents drive transitions16 state machines powered by domain events. State transitions recorded as events. Database-driven implementation (see below).

State Machine Implementation: Database-driven pattern using a state column on the entity table plus a state_transitions reference table. This approach provides:

  • State column: Each stateful entity (e.g., orders.status, returns.status) stores current state directly
  • Transition table: state_transitions(from_state, to_state, event, guard_condition, action) defines allowed transitions per entity type
  • Validation: Application layer validates transitions against the table before applying (preventing invalid state changes)
  • Audit: Every transition logged with timestamp, actor, and triggering event
  • Benefits: Declarative (non-code) transition rules, easy to modify without deployment, queryable transition history

Design Note: State machines are NOT implemented via Event Sourcing replay. The state column holds current truth; ES events record the history. This separation keeps state lookups O(1) while maintaining full audit trail.

Event Sourcing vs. Audit Log Relationship: Event Sourcing and the audit log serve separate concerns and are complementary:

  • Event Sourcing (Modules 1, 4, 6): Domain events that represent business state changes. Used for: event replay (Sales), conflict resolution (Inventory), sync debugging (Integrations). Stored in event store tables.
  • Audit Log: Cross-cutting compliance record of who did what and when. Captures: user identity, IP address, action performed, timestamp, before/after values. Stored in dedicated audit_log table.
  • Relationship: ES events feed INTO the audit log (via event handlers) but the audit log also captures non-ES actions (e.g., login attempts, configuration changes, report generation). The audit log is the compliance artifact; ES is the domain modeling tool.

Event Sourcing Implementation Pattern:

┌──────────────────────────────────────────────────────────┐
│           EVENT SOURCING PATTERN (Sales Module)           │
├──────────────────────────────────────────────────────────┤
│                                                           │
│  Command ──► Aggregate ──► Domain Events ──► Event Store  │
│                                      │                    │
│                                      ▼                    │
│                              Event Handlers               │
│                              ┌─────────────┐              │
│                              │ Read Model  │ (CQRS)       │
│                              │ Projections │              │
│                              └─────────────┘              │
│                              ┌─────────────┐              │
│                              │ Audit Log   │              │
│                              │ (Immutable) │              │
│                              └─────────────┘              │
│                              ┌─────────────┐              │
│                              │ Integration │              │
│                              │ Outbox      │              │
│                              └─────────────┘              │
│                                                           │
│  Queries ──► Read Model (Materialized View) ──► Response  │
│                                                           │
└──────────────────────────────────────────────────────────┘

L.4A.1 Event Store Implementation

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

Event Store Schema (PostgreSQL)

The append-only event store is the source of truth:

-- Event Store Schema

CREATE TABLE events (
    id              BIGSERIAL PRIMARY KEY,
    event_id        UUID UNIQUE NOT NULL DEFAULT gen_random_uuid(),
    aggregate_type  VARCHAR(100) NOT NULL,     -- 'Sale', 'Inventory', 'Customer'
    aggregate_id    UUID NOT NULL,             -- The entity this event belongs to
    event_type      VARCHAR(100) NOT NULL,     -- 'SaleCreated', 'ItemAdded'
    event_data      JSONB NOT NULL,            -- Full event payload
    metadata        JSONB NOT NULL DEFAULT '{}', -- Correlation, causation IDs
    version         INTEGER NOT NULL,          -- Aggregate version (for optimistic concurrency)
    created_at      TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    created_by      UUID,                      -- Employee who caused the event

    -- Optimistic concurrency: aggregate_id + version must be unique
    UNIQUE (aggregate_type, aggregate_id, version)
);

-- Indexes for common queries
CREATE INDEX idx_events_aggregate ON events (aggregate_type, aggregate_id);
CREATE INDEX idx_events_type ON events (event_type);
CREATE INDEX idx_events_created_at ON events USING BRIN (created_at);
CREATE INDEX idx_events_metadata ON events USING GIN (metadata);

-- Snapshots table (for performance on long event streams)
CREATE TABLE snapshots (
    id              BIGSERIAL PRIMARY KEY,
    aggregate_type  VARCHAR(100) NOT NULL,
    aggregate_id    UUID NOT NULL,
    version         INTEGER NOT NULL,
    state           JSONB NOT NULL,            -- Serialized aggregate state
    created_at      TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    UNIQUE (aggregate_type, aggregate_id)
);

-- Outbox table (for reliable event publishing)
CREATE TABLE event_outbox (
    id              BIGSERIAL PRIMARY KEY,
    event_id        UUID NOT NULL REFERENCES events(event_id),
    destination     VARCHAR(100) NOT NULL,     -- 'socketio', 'webhook', 'sync'
    status          VARCHAR(20) DEFAULT 'pending',
    attempts        INTEGER DEFAULT 0,
    last_error      TEXT,
    created_at      TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    processed_at    TIMESTAMPTZ
);

Event Sourcing Architecture Diagram

Event Sourcing Architecture
===========================

+-------------------------------------------------------------------------+
|                      NEXUS POS (React Web App)                           |
|                                                                          |
|   +------------------+    +-------------------+    +-----------------+   |
|   |  Command Handler |    |   Event Store     |    |   Projector     |   |
|   |                  |    | (SQLite WASM /    |    |   (Read Model)  |   |
|   |                  |    |  sql.js + OPFS)   |    |                 |   |
|   |  CreateSale      |--->|                   |--->|                 |   |
|   |  VoidSale        |    | SaleCreated       |    | sale_summaries  |   |
|   |  AddPayment      |    | ItemAdded         |    | inventory_view  |   |
|   +------------------+    | PaymentReceived   |    +-----------------+   |
|                           +-------------------+                          |
|                                    |                                     |
+-------------------------------------------------------------------------+
                                     | Sync
                                     v
+-------------------------------------------------------------------------+
|                            CENTRAL API                                   |
|                                                                          |
|   +------------------+    +-------------------+    +-----------------+   |
|   |  Command Handler |    |   Event Store     |    |   Projector     |   |
|   |  (Validates)     |    |   (PostgreSQL)    |    |   (Read Model)  |   |
|   |                  |<---|                   |--->|                 |   |
|   |  Deduplication   |    | All tenant events |    | sales           |   |
|   |  Conflict Check  |    | Append-only       |    | inventory_items |   |
|   +------------------+    | Immutable         |    | customers       |   |
|                           +-------------------+    +-----------------+   |
+-------------------------------------------------------------------------+

CQRS Pattern

CQRS Pattern
============

                          +----------------------+
                          |     User Action      |
                          +----------+-----------+
                                     |
              +----------------------+----------------------+
              |                                             |
              v                                             v
    +-------------------+                        +-------------------+
    |     COMMAND       |                        |      QUERY        |
    |     (Write)       |                        |      (Read)       |
    +-------------------+                        +-------------------+
              |                                             |
              v                                             v
    +-------------------+                        +-------------------+
    | Command Handler   |                        | Query Handler     |
    | - Validate        |                        | - No validation   |
    | - Business rules  |                        | - Fast lookup     |
    | - Generate events |                        | - Denormalized    |
    +-------------------+                        +-------------------+
              |                                             ^
              v                                             |
    +-------------------+                        +-------------------+
    |   Event Store     |----------------------->|   Read Models     |
    |   (Append-only)   |     Projections       |   (Optimized)     |
    +-------------------+                        +-------------------+

Write Side (Commands)

// Commands - Express intent

interface CreateSaleCommand {
  saleId: string;        // UUID
  locationId: string;    // UUID
  employeeId: string;    // UUID
  customerId?: string;   // UUID
  lineItems: SaleLineItemDto[];
}

interface VoidSaleCommand {
  saleId: string;        // UUID
  employeeId: string;    // UUID
  reason: string;
}

interface AddPaymentCommand {
  saleId: string;        // UUID
  paymentMethod: string;
  amount: number;        // Decimal as number (use Prisma.Decimal for DB)
  reference?: string;
}

Read Side (Queries)

// Queries - Request data
interface GetSaleByIdQuery { saleId: string; }
interface GetDailySalesQuery { locationId: string; date: Date; }
interface GetInventoryLevelQuery { sku: string; locationId: string; }

// Read models - Optimized for queries
interface SaleSummaryView {
  id: string;
  saleNumber: string;
  customerName: string;   // Denormalized
  employeeName: string;   // Denormalized
  total: number;
  status: string;
  createdAt: Date;
}

L.4A.2 Event Streaming (Apache Kafka) — v2.0 Future

v2.0 FUTURE: This entire section describes the Kafka-based event streaming architecture planned for v2.0. For v1.0, the platform uses PostgreSQL event tables + LISTEN/NOTIFY as the event infrastructure (see ADR in L.10A.4 and Ch 02 ADR-001). The Kafka architecture below is preserved as the migration target when the platform outgrows PostgreSQL-based events.

Note: Code samples in sections L.4A.2–L.4A.3 retain C# syntax from the pre-v6.1.0 architecture. These will be converted to TypeScript (using kafkajs) when the Kafka v2.0 migration is planned. The patterns and architecture remain valid regardless of implementation language.

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

Technology Selection

AttributeSelection
PlatformApache Kafka
Version3.6+ (with KRaft mode)
Primary RationaleReplayability

Why Kafka over alternatives?

AlternativeWhy Not Selected
RabbitMQNo native replay; messages deleted after consumption
Redis StreamsLess durable; not designed for long-term event storage
AWS SQSNo replay capability; messages expire
PostgreSQL LISTEN/NOTIFYNot scalable; no persistence

Kafka Replayability

+------------------------------------------------------------------+
|                    KAFKA REPLAYABILITY                            |
+------------------------------------------------------------------+
|                                                                   |
|  Event Log (Immutable, Ordered):                                  |
|                                                                   |
|  Partition 0:  [E1] -> [E2] -> [E3] -> [E4] -> [E5] -> ...       |
|                         ^              ^                          |
|                         |              |                          |
|  Consumer Group A: ─────┘              |  (Processed up to E2)   |
|  Consumer Group B: ────────────────────┘  (Processed up to E4)   |
|                                                                   |
|  NEW Consumer Group C can start from E1 and replay ALL events!   |
|                                                                   |
+------------------------------------------------------------------+

Kafka Topics Architecture

POS Kafka Topics
================

┌────────────────────────────────────────────────────────────────┐
│                     TOPIC STRUCTURE                             │
├────────────────────────────────────────────────────────────────┤
│                                                                 │
│  pos.events.sales         - All sale-related events            │
│  ├── Partition 0 (Location A)                                  │
│  ├── Partition 1 (Location B)                                  │
│  └── Partition N (Location N)                                  │
│                                                                 │
│  pos.events.inventory     - Inventory movements                │
│  ├── Partition 0-N (By SKU hash)                               │
│                                                                 │
│  pos.events.customers     - Customer activity                  │
│  ├── Partition 0-N (By customer hash)                          │
│                                                                 │
│  pos.sync.outbound        - Events to sync to external systems │
│  ├── Shopify, Amazon, etc.                                     │
│                                                                 │
│  pos.sync.inbound         - Events from external systems       │
│  ├── Online orders, inventory updates                          │
│                                                                 │
└────────────────────────────────────────────────────────────────┘

Kafka Configuration (Docker Compose)

# docker-compose.kafka.yml

services:
  kafka:
    image: confluentinc/cp-kafka:7.5.0
    environment:
      KAFKA_NODE_ID: 1
      KAFKA_PROCESS_ROLES: broker,controller
      KAFKA_CONTROLLER_QUORUM_VOTERS: 1@kafka:9093
      KAFKA_LISTENERS: PLAINTEXT://0.0.0.0:9092,CONTROLLER://0.0.0.0:9093
      KAFKA_INTER_BROKER_LISTENER_NAME: PLAINTEXT
      KAFKA_CONTROLLER_LISTENER_NAMES: CONTROLLER
      KAFKA_LOG_RETENTION_HOURS: 168  # 7 days
      KAFKA_LOG_RETENTION_BYTES: 10737418240  # 10GB per partition
      KAFKA_AUTO_CREATE_TOPICS_ENABLE: false
    ports:
      - "9092:9092"
    volumes:
      - kafka_data:/var/lib/kafka/data

  kafka-ui:
    image: provectuslabs/kafka-ui:latest
    environment:
      KAFKA_CLUSTERS_0_NAME: pos-cluster
      KAFKA_CLUSTERS_0_BOOTSTRAPSERVERS: kafka:9092
    ports:
      - "8090:8080"

Event Publishing Pattern

Note: These C# examples illustrate v2.0 Kafka event-sourcing patterns. TypeScript equivalents (using kafkajs) will replace these when Kafka is adopted.

// KafkaEventPublisher.cs

public class KafkaEventPublisher : IEventPublisher
{
    private readonly IProducer<string, string> _producer;
    private readonly ILogger<KafkaEventPublisher> _logger;

    public async Task PublishAsync<T>(T @event, CancellationToken ct = default)
        where T : IDomainEvent
    {
        var topic = GetTopicForEvent(@event);
        var key = GetPartitionKey(@event);  // e.g., LocationId for ordering

        var message = new Message<string, string>
        {
            Key = key,
            Value = JsonSerializer.Serialize(@event),
            Headers = new Headers
            {
                { "event-type", Encoding.UTF8.GetBytes(@event.GetType().Name) },
                { "correlation-id", Encoding.UTF8.GetBytes(@event.CorrelationId.ToString()) },
                { "tenant-id", Encoding.UTF8.GetBytes(@event.TenantId.ToString()) }
            }
        };

        var result = await _producer.ProduceAsync(topic, message, ct);

        _logger.LogDebug(
            "Published {EventType} to {Topic}:{Partition}@{Offset}",
            @event.GetType().Name,
            result.Topic,
            result.Partition.Value,
            result.Offset.Value
        );
    }

    private string GetTopicForEvent(IDomainEvent @event) => @event switch
    {
        SaleCreated or SaleCompleted or SaleVoided => "pos.events.sales",
        InventoryReceived or InventorySold => "pos.events.inventory",
        CustomerCreated or LoyaltyPointsEarned => "pos.events.customers",
        _ => "pos.events.general"
    };
}

Schema Registry & Event Versioning

Overview

As the POS platform evolves, event schemas will change. Schema Registry provides:

  • Schema Validation: Prevent incompatible events from being published
  • Schema Evolution: Safe migrations without breaking consumers
  • Schema History: Version tracking for all event types
AttributeSelection
ToolConfluent Schema Registry
FormatAvro (Primary) or Protobuf
StrategyBACKWARD compatibility

Schema Registry Architecture

┌─────────────────────────────────────────────────────────────────┐
│                    SCHEMA REGISTRY FLOW                          │
├─────────────────────────────────────────────────────────────────┤
│                                                                  │
│  ┌─────────────┐     ┌──────────────────┐     ┌─────────────┐   │
│  │  Producer   │     │  Schema Registry │     │   Consumer  │   │
│  │  (POS API)  │     │   (Confluent)    │     │ (Analytics) │   │
│  └──────┬──────┘     └────────┬─────────┘     └──────┬──────┘   │
│         │                     │                      │          │
│    1. Register/Get Schema     │                      │          │
│         │ ─────────────────>  │                      │          │
│         │                     │                      │          │
│    2. Schema ID returned      │                      │          │
│         │ <─────────────────  │                      │          │
│         │                     │                      │          │
│    3. Publish event with      │                      │          │
│       schema ID prefix        │                      │          │
│         │ ─────────────────────────────────────────> │          │
│         │                     │                      │          │
│                               │  4. Consumer fetches │          │
│                               │     schema by ID     │          │
│                               │ <─────────────────── │          │
│                               │                      │          │
│                               │  5. Deserialize with │          │
│                               │     correct schema   │          │
│                                                                  │
└─────────────────────────────────────────────────────────────────┘

Avro Schema Definition (SaleCreated)

// schemas/sale-created.avsc
{
  "type": "record",
  "name": "SaleCreated",
  "namespace": "io.posplatform.events.sales",
  "doc": "Event fired when a new sale is initiated",
  "fields": [
    {
      "name": "eventId",
      "type": { "type": "string", "logicalType": "uuid" },
      "doc": "Unique event identifier"
    },
    {
      "name": "saleId",
      "type": { "type": "string", "logicalType": "uuid" },
      "doc": "Sale aggregate identifier"
    },
    {
      "name": "tenantId",
      "type": { "type": "string", "logicalType": "uuid" }
    },
    {
      "name": "locationId",
      "type": { "type": "string", "logicalType": "uuid" }
    },
    {
      "name": "employeeId",
      "type": { "type": "string", "logicalType": "uuid" }
    },
    {
      "name": "customerId",
      "type": ["null", { "type": "string", "logicalType": "uuid" }],
      "default": null,
      "doc": "Optional customer for loyalty"
    },
    {
      "name": "saleNumber",
      "type": "string"
    },
    {
      "name": "createdAt",
      "type": { "type": "long", "logicalType": "timestamp-millis" }
    },
    {
      "name": "metadata",
      "type": {
        "type": "map",
        "values": "string"
      },
      "default": {}
    }
  ]
}

Schema Evolution Rules (BACKWARD Compatibility)

ChangeAllowed?Notes
Add field with defaultYesNew consumers can read old messages
Remove field with defaultYesOld consumers ignore missing field
Add field without defaultNoOld messages fail validation
Remove required fieldNoNew messages fail for old consumers
Change field typeNoType mismatch errors
Rename fieldNoUse aliases instead

Schema Evolution Example (v2)

// schemas/sale-created-v2.avsc (BACKWARD COMPATIBLE)
{
  "type": "record",
  "name": "SaleCreated",
  "namespace": "io.posplatform.events.sales",
  "fields": [
    // ... existing fields ...

    // NEW FIELD - Added with default value (BACKWARD COMPATIBLE)
    {
      "name": "channel",
      "type": "string",
      "default": "in_store",
      "doc": "Sales channel: in_store, online, mobile"
    },

    // NEW OPTIONAL FIELD (BACKWARD COMPATIBLE)
    {
      "name": "referralCode",
      "type": ["null", "string"],
      "default": null
    }
  ]
}

Producer Configuration with Schema Registry

Note: These C# examples illustrate v2.0 Kafka event-sourcing patterns. TypeScript equivalents (using kafkajs) will replace these when Kafka is adopted.

// Infrastructure/Messaging/SchemaRegistryProducer.cs

using Confluent.Kafka;
using Confluent.SchemaRegistry;
using Confluent.SchemaRegistry.Serdes;

public class SchemaRegistryProducer<TKey, TValue> : IEventPublisher
    where TValue : ISpecificRecord
{
    private readonly IProducer<TKey, TValue> _producer;

    public SchemaRegistryProducer(
        string bootstrapServers,
        string schemaRegistryUrl)
    {
        var schemaRegistryConfig = new SchemaRegistryConfig
        {
            Url = schemaRegistryUrl
        };

        var schemaRegistry = new CachedSchemaRegistryClient(schemaRegistryConfig);

        var producerConfig = new ProducerConfig
        {
            BootstrapServers = bootstrapServers,
            Acks = Acks.All,  // Wait for all replicas
            EnableIdempotence = true
        };

        _producer = new ProducerBuilder<TKey, TValue>(producerConfig)
            .SetKeySerializer(new AvroSerializer<TKey>(schemaRegistry))
            .SetValueSerializer(new AvroSerializer<TValue>(schemaRegistry, new AvroSerializerConfig
            {
                // Fail if schema is not compatible
                AutoRegisterSchemas = false,
                SubjectNameStrategy = SubjectNameStrategy.TopicRecord
            }))
            .Build();
    }

    public async Task PublishAsync(
        string topic,
        TKey key,
        TValue value,
        CancellationToken ct = default)
    {
        var result = await _producer.ProduceAsync(topic, new Message<TKey, TValue>
        {
            Key = key,
            Value = value
        }, ct);

        _logger.LogDebug(
            "Published {EventType} to {Topic} with schema ID {SchemaId}",
            typeof(TValue).Name,
            result.Topic,
            result.Value
        );
    }
}

CI/CD Schema Validation

# .github/workflows/schema-validation.yml

name: Schema Validation

on:
  pull_request:
    paths:
      - 'schemas/**'

jobs:
  validate-schemas:
    runs-on: ubuntu-latest
    steps:
      - uses: actions/checkout@v4

      - name: Start Schema Registry
        run: |
          docker compose -f docker/docker-compose.kafka.yml up -d schema-registry
          sleep 10

      - name: Test Schema Compatibility
        run: |
          for schema in schemas/*.avsc; do
            subject=$(basename "$schema" .avsc)-value
            echo "Testing compatibility for $subject"

            # Check if schema is BACKWARD compatible with existing
            curl -X POST \
              -H "Content-Type: application/vnd.schemaregistry.v1+json" \
              -d @"$schema" \
              "http://localhost:8081/compatibility/subjects/$subject/versions/latest" \
              | jq -e '.is_compatible == true' || exit 1
          done

      - name: Register Schemas (on merge to main)
        if: github.event_name == 'push' && github.ref == 'refs/heads/main'
        run: |
          for schema in schemas/*.avsc; do
            subject=$(basename "$schema" .avsc)-value
            curl -X POST \
              -H "Content-Type: application/vnd.schemaregistry.v1+json" \
              -d "{\"schema\": $(cat "$schema" | jq -Rs .)}" \
              "http://localhost:8081/subjects/$subject/versions"
          done

Docker Compose with Schema Registry

# docker/docker-compose.kafka.yml (updated)

services:
  schema-registry:
    image: confluentinc/cp-schema-registry:7.5.0
    container_name: pos-schema-registry
    depends_on:
      - kafka
    ports:
      - "8081:8081"
    environment:
      SCHEMA_REGISTRY_HOST_NAME: schema-registry
      SCHEMA_REGISTRY_KAFKASTORE_BOOTSTRAP_SERVERS: kafka:9092
      SCHEMA_REGISTRY_LISTENERS: http://0.0.0.0:8081
      # Enforce BACKWARD compatibility by default
      SCHEMA_REGISTRY_SCHEMA_COMPATIBILITY_LEVEL: BACKWARD

L.4A.3 Dead Letter Queue Pattern

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

Overview

When event processing fails (malformed data, business rule violations, transient errors), messages go to a Dead Letter Queue for investigation and replay.

AttributeSelection
PurposeCapture failed messages without blocking main flow
Retention30 days
MonitoringAlert when DLQ depth > threshold

DLQ Architecture

┌─────────────────────────────────────────────────────────────────┐
│                       DLQ PATTERN                                │
├─────────────────────────────────────────────────────────────────┤
│                                                                  │
│  ┌───────────────┐    ┌───────────────┐    ┌───────────────┐    │
│  │ pos.events.   │    │    Consumer   │    │   Handler     │    │
│  │    sales      │───>│    Group      │───>│   Logic       │    │
│  │  (Main Topic) │    │               │    │               │    │
│  └───────────────┘    └───────────────┘    └───────┬───────┘    │
│                                                     │            │
│                                             ┌───────┴───────┐    │
│                                             │   Success?    │    │
│                                             └───────┬───────┘    │
│                                        Yes ┌───────┴───────┐ No │
│                                            │               │     │
│                                            ▼               ▼     │
│                                      ┌──────────┐  ┌───────────┐ │
│                                      │  Commit  │  │  Retry    │ │
│                                      │  Offset  │  │  Logic    │ │
│                                      └──────────┘  └─────┬─────┘ │
│                                                          │       │
│                                                   ┌──────┴─────┐ │
│                                                   │ Max Retries│ │
│                                                   │  Exceeded? │ │
│                                                   └──────┬─────┘ │
│                                              No ┌────────┴──────┐│
│                                                 │               ││
│                                                 ▼               ▼│
│                                           ┌──────────┐  ┌────────┴──┐
│                                           │  Retry   │  │    DLQ    │
│                                           │  Topic   │  │   Topic   │
│                                           └──────────┘  └───────────┘
│                                                         pos.events.
│                                                         sales.dlq
└─────────────────────────────────────────────────────────────────┘

DLQ Consumer Implementation

Note: These C# examples illustrate v2.0 Kafka event-sourcing patterns. TypeScript equivalents (using kafkajs) will replace these when Kafka is adopted.

// Infrastructure/Messaging/DlqAwareConsumer.cs

public class DlqAwareConsumer<TKey, TValue>
{
    private readonly IConsumer<TKey, TValue> _consumer;
    private readonly IProducer<string, DeadLetterMessage> _dlqProducer;
    private readonly ILogger _logger;

    private const int MAX_RETRIES = 3;
    private readonly TimeSpan[] _retryDelays = new[]
    {
        TimeSpan.FromSeconds(1),
        TimeSpan.FromSeconds(5),
        TimeSpan.FromSeconds(30)
    };

    public async Task ConsumeWithDlqAsync(
        string topic,
        Func<ConsumeResult<TKey, TValue>, Task> handler,
        CancellationToken ct)
    {
        _consumer.Subscribe(topic);

        while (!ct.IsCancellationRequested)
        {
            var result = _consumer.Consume(ct);
            var retryCount = GetRetryCount(result.Message.Headers);

            try
            {
                await handler(result);
                _consumer.Commit(result);
            }
            catch (TransientException ex) when (retryCount < MAX_RETRIES)
            {
                _logger.LogWarning(
                    ex,
                    "Transient error processing message. Retry {Retry}/{Max}",
                    retryCount + 1,
                    MAX_RETRIES
                );

                await Task.Delay(_retryDelays[retryCount], ct);
                await PublishToRetryTopicAsync(result, retryCount + 1);
                _consumer.Commit(result);
            }
            catch (Exception ex)
            {
                _logger.LogError(
                    ex,
                    "Failed to process message after {Retries} retries. Sending to DLQ.",
                    retryCount
                );

                await PublishToDlqAsync(result, ex, retryCount);
                _consumer.Commit(result);
            }
        }
    }

    private async Task PublishToDlqAsync(
        ConsumeResult<TKey, TValue> result,
        Exception exception,
        int retryCount)
    {
        var dlqMessage = new DeadLetterMessage
        {
            OriginalTopic = result.Topic,
            OriginalPartition = result.Partition.Value,
            OriginalOffset = result.Offset.Value,
            Key = result.Message.Key?.ToString(),
            Value = SerializeValue(result.Message.Value),
            Headers = ExtractHeaders(result.Message.Headers),
            ErrorType = exception.GetType().FullName,
            ErrorMessage = exception.Message,
            StackTrace = exception.StackTrace,
            RetryCount = retryCount,
            FirstFailedAt = GetFirstFailedAt(result.Message.Headers),
            LastFailedAt = DateTime.UtcNow,
            ConsumerGroup = _consumerGroup,
            ConsumerInstance = Environment.MachineName
        };

        var dlqTopic = $"{result.Topic}.dlq";
        await _dlqProducer.ProduceAsync(dlqTopic, new Message<string, DeadLetterMessage>
        {
            Key = result.Message.Key?.ToString(),
            Value = dlqMessage
        });
    }
}

DLQ Message Structure

Note: These C# examples illustrate v2.0 Kafka event-sourcing patterns. TypeScript equivalents (using kafkajs) will replace these when Kafka is adopted.

// Domain/Events/DeadLetterMessage.cs

public record DeadLetterMessage
{
    /// <summary>Original Kafka topic</summary>
    public string OriginalTopic { get; init; }

    /// <summary>Original partition</summary>
    public int OriginalPartition { get; init; }

    /// <summary>Original offset</summary>
    public long OriginalOffset { get; init; }

    /// <summary>Original message key</summary>
    public string Key { get; init; }

    /// <summary>Original message value (base64 if binary)</summary>
    public string Value { get; init; }

    /// <summary>Original headers</summary>
    public Dictionary<string, string> Headers { get; init; }

    /// <summary>Error details</summary>
    public string ErrorType { get; init; }
    public string ErrorMessage { get; init; }
    public string StackTrace { get; init; }

    /// <summary>Processing metadata</summary>
    public int RetryCount { get; init; }
    public DateTime FirstFailedAt { get; init; }
    public DateTime LastFailedAt { get; init; }
    public string ConsumerGroup { get; init; }
    public string ConsumerInstance { get; init; }
}

DLQ Monitoring & Alerting

# prometheus/alerts/dlq-alerts.yml

groups:
  - name: kafka-dlq-alerts
    rules:
      - alert: DLQMessagesAccumulating
        expr: kafka_consumer_group_lag{topic=~".*\\.dlq"} > 100
        for: 15m
        labels:
          severity: warning
        annotations:
          summary: "DLQ has {{ $value }} unprocessed messages"
          description: "Topic {{ $labels.topic }} has accumulated messages"

      - alert: DLQCriticalBacklog
        expr: kafka_consumer_group_lag{topic=~".*\\.dlq"} > 1000
        for: 5m
        labels:
          severity: critical
        annotations:
          summary: "CRITICAL: DLQ backlog exceeds 1000 messages"
          runbook_url: "https://wiki.internal/runbooks/dlq-overflow"

DLQ Replay Tool

Note: These C# examples illustrate v2.0 Kafka event-sourcing patterns. TypeScript equivalents (using kafkajs) will replace these when Kafka is adopted.

// Tools/DlqReplayService.cs

public class DlqReplayService
{
    public async Task ReplayMessagesAsync(
        string dlqTopic,
        DateTime? from = null,
        DateTime? to = null,
        Func<DeadLetterMessage, bool>? filter = null)
    {
        var consumer = CreateDlqConsumer(dlqTopic);
        var producer = CreateMainTopicProducer();

        var messages = await ReadDlqMessagesAsync(consumer, from, to);

        foreach (var dlqMessage in messages)
        {
            if (filter != null && !filter(dlqMessage))
            {
                _logger.LogDebug("Skipping message by filter: {Key}", dlqMessage.Key);
                continue;
            }

            _logger.LogInformation(
                "Replaying message from DLQ: Topic={Topic}, Offset={Offset}",
                dlqMessage.OriginalTopic,
                dlqMessage.OriginalOffset
            );

            // Publish back to original topic
            await producer.ProduceAsync(dlqMessage.OriginalTopic, new Message<string, string>
            {
                Key = dlqMessage.Key,
                Value = dlqMessage.Value,
                Headers = new Headers
                {
                    { "x-dlq-replay", Encoding.UTF8.GetBytes("true") },
                    { "x-dlq-original-offset", Encoding.UTF8.GetBytes(dlqMessage.OriginalOffset.ToString()) }
                }
            });
        }

        _logger.LogInformation("Replayed {Count} messages from DLQ", messages.Count);
    }
}
# CLI usage for DLQ replay
npx tsx tools/dlq-replay.ts \
  --topic pos.events.sales.dlq \
  --from "2026-01-20T00:00:00Z" \
  --filter "ErrorType contains 'Transient'"

L.4A.4 Domain Events Catalog

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

Sale Aggregate Events

Sale Events
===========

SaleCreated
+-----------------------+----------------------------------------+
| Field                 | Description                            |
+-----------------------+----------------------------------------+
| sale_id               | UUID of the new sale                   |
| sale_number           | Human-readable sale number             |
| location_id           | Where the sale occurred                |
| register_id           | Which register                         |
| employee_id           | Who created the sale                   |
| customer_id           | Customer (if any)                      |
| created_at            | Timestamp                              |
+-----------------------+----------------------------------------+

SaleLineItemAdded
+-----------------------+----------------------------------------+
| sale_id               | Parent sale                            |
| line_item_id          | UUID of the line item                  |
| product_id            | Product being sold                     |
| variant_id            | Variant (if any)                       |
| sku                   | SKU at time of sale                    |
| name                  | Product name at time of sale           |
| quantity              | Quantity sold                          |
| unit_price            | Price per unit                         |
| discount_amount       | Line discount                          |
| tax_amount            | Line tax                               |
+-----------------------+----------------------------------------+

SaleLineItemRemoved
+-----------------------+----------------------------------------+
| sale_id               | Parent sale                            |
| line_item_id          | UUID of removed item                   |
| reason                | Why removed                            |
+-----------------------+----------------------------------------+

PaymentReceived
+-----------------------+----------------------------------------+
| sale_id               | Parent sale                            |
| payment_id            | UUID of payment                        |
| payment_method        | cash, credit, debit, etc.              |
| amount                | Payment amount                         |
| reference             | Card last 4, check #, etc.             |
| auth_code             | Authorization code                     |
+-----------------------+----------------------------------------+

SaleCompleted
+-----------------------+----------------------------------------+
| sale_id               | The sale being completed               |
| subtotal              | Final subtotal                         |
| discount_total        | Total discounts                        |
| tax_total             | Total tax                              |
| total                 | Final total                            |
| completed_at          | Timestamp                              |
+-----------------------+----------------------------------------+

SaleVoided
+-----------------------+----------------------------------------+
| sale_id               | The voided sale                        |
| voided_by             | Employee who voided                    |
| reason                | Void reason                            |
| voided_at             | Timestamp                              |
+-----------------------+----------------------------------------+

Inventory Aggregate Events

Inventory Events
================

InventoryReceived
+-----------------------+----------------------------------------+
| location_id           | Where received                         |
| product_id            | Product                                |
| variant_id            | Variant (if any)                       |
| quantity              | Amount received                        |
| cost                  | Unit cost                              |
| reference             | PO number, transfer #                  |
| received_by           | Employee                               |
+-----------------------+----------------------------------------+

InventoryAdjusted
+-----------------------+----------------------------------------+
| location_id           | Location                               |
| product_id            | Product                                |
| variant_id            | Variant (if any)                       |
| quantity_change       | +/- amount                             |
| new_quantity          | New on-hand quantity                   |
| reason                | count, damage, theft, return           |
| adjusted_by           | Employee                               |
| notes                 | Additional context                     |
+-----------------------+----------------------------------------+

InventorySold
+-----------------------+----------------------------------------+
| location_id           | Where sold                             |
| product_id            | Product                                |
| variant_id            | Variant (if any)                       |
| quantity              | Amount sold (positive)                 |
| sale_id               | Related sale                           |
+-----------------------+----------------------------------------+

InventoryTransferred
+-----------------------+----------------------------------------+
| transfer_id           | Transfer document                      |
| from_location_id      | Source location                        |
| to_location_id        | Destination location                   |
| product_id            | Product                                |
| variant_id            | Variant (if any)                       |
| quantity              | Amount transferred                     |
| transferred_by        | Employee                               |
+-----------------------+----------------------------------------+

InventoryCounted
+-----------------------+----------------------------------------+
| location_id           | Location                               |
| product_id            | Product                                |
| variant_id            | Variant                                |
| expected_quantity     | System quantity before count           |
| actual_quantity       | Physical count                         |
| variance              | Difference                             |
| counted_by            | Employee                               |
| count_session_id      | Batch count session                    |
+-----------------------+----------------------------------------+

Customer Aggregate Events

Customer Events
===============

CustomerCreated
+-----------------------+----------------------------------------+
| customer_id           | New customer UUID                      |
| customer_number       | Human-readable ID                      |
| first_name            | First name                             |
| last_name             | Last name                              |
| email                 | Email address                          |
| phone                 | Phone number                           |
| created_by            | Employee                               |
+-----------------------+----------------------------------------+

CustomerUpdated
+-----------------------+----------------------------------------+
| customer_id           | Customer UUID                          |
| changes               | Map of field -> {old, new}             |
| updated_by            | Employee                               |
+-----------------------+----------------------------------------+

LoyaltyPointsEarned
+-----------------------+----------------------------------------+
| customer_id           | Customer                               |
| points                | Points earned                          |
| sale_id               | Related sale                           |
| new_balance           | Updated balance                        |
+-----------------------+----------------------------------------+

LoyaltyPointsRedeemed
+-----------------------+----------------------------------------+
| customer_id           | Customer                               |
| points                | Points redeemed                        |
| sale_id               | Related sale                           |
| new_balance           | Updated balance                        |
+-----------------------+----------------------------------------+

StoreCreditIssued
+-----------------------+----------------------------------------+
| customer_id           | Customer                               |
| credit_id             | Credit UUID                            |
| amount                | Credit amount                          |
| reason                | Why issued                             |
| issued_by             | Employee                               |
+-----------------------+----------------------------------------+

Employee Aggregate Events

Employee Events
===============

EmployeeClockIn
+-----------------------+----------------------------------------+
| employee_id           | Employee UUID                          |
| location_id           | Where clocking in                      |
| shift_id              | New shift UUID                         |
| clocked_in_at         | Timestamp                              |
+-----------------------+----------------------------------------+

EmployeeClockOut
+-----------------------+----------------------------------------+
| employee_id           | Employee UUID                          |
| shift_id              | Shift being closed                     |
| clocked_out_at        | Timestamp                              |
| break_minutes         | Total break time                       |
+-----------------------+----------------------------------------+

EmployeeBreakStarted
+-----------------------+----------------------------------------+
| employee_id           | Employee UUID                          |
| shift_id              | Current shift                          |
| started_at            | Break start time                       |
+-----------------------+----------------------------------------+

EmployeeBreakEnded
+-----------------------+----------------------------------------+
| employee_id           | Employee UUID                          |
| shift_id              | Current shift                          |
| ended_at              | Break end time                         |
| duration_minutes      | Break duration                         |
+-----------------------+----------------------------------------+

CashDrawer Aggregate Events

Cash Drawer Events
==================

DrawerOpened
+-----------------------+----------------------------------------+
| drawer_id             | Drawer UUID                            |
| register_id           | Register UUID                          |
| employee_id           | Who opened                             |
| opening_balance       | Starting cash amount                   |
| opened_at             | Timestamp                              |
+-----------------------+----------------------------------------+

DrawerCashDrop
+-----------------------+----------------------------------------+
| drawer_id             | Drawer UUID                            |
| amount                | Amount dropped to safe                 |
| employee_id           | Who dropped                            |
| dropped_at            | Timestamp                              |
+-----------------------+----------------------------------------+

DrawerPaidIn
+-----------------------+----------------------------------------+
| drawer_id             | Drawer UUID                            |
| amount                | Amount added                           |
| reason                | Why (petty cash, etc.)                 |
| employee_id           | Who added                              |
+-----------------------+----------------------------------------+

DrawerPaidOut
+-----------------------+----------------------------------------+
| drawer_id             | Drawer UUID                            |
| amount                | Amount removed                         |
| reason                | Why (vendor payment, etc.)             |
| employee_id           | Who removed                            |
+-----------------------+----------------------------------------+

DrawerClosed
+-----------------------+----------------------------------------+
| drawer_id             | Drawer UUID                            |
| employee_id           | Who closed                             |
| closing_balance       | Actual cash counted                    |
| expected_balance      | System calculated                      |
| variance              | Difference (over/short)                |
| closed_at             | Timestamp                              |
+-----------------------+----------------------------------------+

L.4A.5 Event Projection Patterns

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

Projection Architecture
=======================

+-------------------+
|   Event Stream    |
|                   |
| SaleCreated       |
| ItemAdded         |
| ItemAdded         |
| PaymentReceived   |
| SaleCompleted     |
+--------+----------+
         |
         | Projector reads events
         v
+-------------------+     +-------------------+     +-------------------+
| Sale Projector    |     |Inventory Projector|     |Customer Projector |
|                   |     |                   |     |                   |
| - Build sale view |     | - Update stock    |     | - Update stats    |
| - Calculate totals|     | - Track movements |     | - Loyalty points  |
+--------+----------+     +--------+----------+     +--------+----------+
         |                         |                         |
         v                         v                         v
+-------------------+     +-------------------+     +-------------------+
| sale_summaries    |     | inventory_levels  |     | customer_stats    |
| (Read Model)      |     | (Read Model)      |     | (Read Model)      |
+-------------------+     +-------------------+     +-------------------+

Sale Projector Implementation

// sale-projector.ts

import { PrismaClient } from '@prisma/client';
import type { SaleCreated, SaleLineItemAdded, SaleCompleted, SaleVoided } from './domain-events';

const prisma = new PrismaClient();

export async function handleSaleCreated(event: SaleCreated): Promise<void> {
  await prisma.saleSummary.create({
    data: {
      id: event.saleId,
      saleNumber: event.saleNumber,
      locationId: event.locationId,
      employeeId: event.employeeId,
      customerId: event.customerId ?? null,
      status: 'draft',
      subtotal: 0,
      total: 0,
      createdAt: event.createdAt,
    },
  });
}

export async function handleSaleLineItemAdded(event: SaleLineItemAdded): Promise<void> {
  const sale = await prisma.saleSummary.findUnique({ where: { id: event.saleId } });
  if (!sale) return;

  const lineTotal = event.quantity * event.unitPrice - event.discountAmount;

  await prisma.saleSummary.update({
    where: { id: event.saleId },
    data: {
      subtotal: { increment: lineTotal },
      itemCount: { increment: event.quantity },
    },
  });
}

export async function handleSaleCompleted(event: SaleCompleted): Promise<void> {
  await prisma.saleSummary.update({
    where: { id: event.saleId },
    data: {
      status: 'completed',
      discountTotal: event.discountTotal,
      taxTotal: event.taxTotal,
      total: event.total,
      completedAt: event.completedAt,
    },
  });
}

export async function handleSaleVoided(event: SaleVoided): Promise<void> {
  await prisma.saleSummary.update({
    where: { id: event.saleId },
    data: {
      status: 'voided',
      voidedAt: event.voidedAt,
      voidedBy: event.voidedBy,
      voidReason: event.reason,
    },
  });
}

L.4A.6 Temporal Queries

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

Event sourcing enables powerful temporal queries:

-- What was inventory on a specific date?
SELECT
    product_id,
    SUM(CASE
        WHEN event_type = 'InventoryReceived' THEN (event_data->>'quantity')::int
        WHEN event_type = 'InventorySold' THEN -(event_data->>'quantity')::int
        WHEN event_type = 'InventoryAdjusted' THEN (event_data->>'quantity_change')::int
        ELSE 0
    END) as quantity
FROM events
WHERE aggregate_type = 'Inventory'
  AND (event_data->>'location_id')::uuid = '...'
  AND created_at <= '2025-12-15 15:00:00'
GROUP BY product_id;

-- Sales trend for specific product
SELECT
    date_trunc('day', created_at) as date,
    SUM((event_data->>'quantity')::int) as units_sold
FROM events
WHERE event_type = 'InventorySold'
  AND (event_data->>'product_id')::uuid = '...'
  AND created_at >= NOW() - INTERVAL '30 days'
GROUP BY date_trunc('day', created_at)
ORDER BY date;

-- Audit trail for specific sale
SELECT
    event_type,
    event_data,
    created_at,
    created_by
FROM events
WHERE aggregate_type = 'Sale'
  AND aggregate_id = '...'
ORDER BY version;

L.4A.7 Snapshots for Performance

Detailed Implementation Reference (from former Event Sourcing & CQRS chapter, now consolidated here):

For aggregates with many events, snapshots prevent replaying the entire stream:

Snapshot Strategy
=================

Without Snapshots:
Event 1 -> Event 2 -> ... -> Event 5000 -> Current State
(Slow for aggregates with many events)

With Snapshots:
Event 1 -> ... -> Event 1000 -> [Snapshot @ v1000]
                                      |
                                      -> Event 1001 -> ... -> Event 1050 -> Current State
(Load snapshot, then only replay 50 events)

Snapshot Implementation

// aggregate-repository.ts

import { PrismaClient } from '@prisma/client';
import type { AggregateRoot, DomainEvent } from './types';

const prisma = new PrismaClient();
const SNAPSHOT_THRESHOLD = 100;

export async function loadAggregate<T extends AggregateRoot>(
  id: string,
  factory: () => T
): Promise<T> {
  const aggregate = factory();

  // 1. Try to load snapshot
  const snapshot = await prisma.snapshot.findUnique({
    where: { aggregateType_aggregateId: { aggregateType: aggregate.type, aggregateId: id } },
  });

  let fromVersion = 0;

  if (snapshot) {
    aggregate.restoreFromSnapshot(snapshot.state as Record<string, unknown>);
    fromVersion = snapshot.version;
  }

  // 2. Load events after snapshot
  const events = await prisma.event.findMany({
    where: { aggregateId: id, version: { gt: fromVersion } },
    orderBy: { version: 'asc' },
  });

  for (const event of events) {
    aggregate.apply(event as unknown as DomainEvent);
  }

  return aggregate;
}

export async function saveAggregate<T extends AggregateRoot>(aggregate: T): Promise<void> {
  const newEvents = aggregate.getUncommittedEvents();

  // 1. Append events
  await prisma.event.createMany({
    data: newEvents.map((event, i) => ({
      aggregateType: aggregate.type,
      aggregateId: aggregate.id,
      eventType: event.eventType,
      eventData: event as unknown as Record<string, unknown>,
      version: aggregate.version + i + 1,
      createdBy: event.createdBy,
    })),
  });

  // 2. Create snapshot if threshold reached
  if (aggregate.version % SNAPSHOT_THRESHOLD === 0) {
    const snapshotState = aggregate.createSnapshot();
    await prisma.snapshot.upsert({
      where: { aggregateType_aggregateId: { aggregateType: aggregate.type, aggregateId: aggregate.id } },
      create: { aggregateType: aggregate.type, aggregateId: aggregate.id, version: aggregate.version, state: snapshotState },
      update: { version: aggregate.version, state: snapshotState },
    });
  }

  aggregate.clearUncommittedEvents();
}

L.4B Integration Architecture Patterns

BRD v18.0 Module 6 defines integration patterns that are architecturally significant. This section documents their implementation strategy.

Transactional Outbox Pattern

Guarantees atomic business data persistence + event publication without distributed transactions.

┌──────────────────────────────────────────────────────────┐
│             TRANSACTIONAL OUTBOX PATTERN                   │
├──────────────────────────────────────────────────────────┤
│                                                           │
│  Application                    Outbox Relay              │
│  ┌─────────────────┐           ┌──────────────────┐      │
│  │ BEGIN TRANSACTION│           │ Poll outbox table│      │
│  │                  │           │ every 5 seconds  │      │
│  │ 1. Write to      │           └────────┬─────────┘      │
│  │    business table│                    │                │
│  │                  │                    ▼                │
│  │ 2. Write to      │           ┌──────────────────┐      │
│  │    outbox table  │           │ Publish event    │      │
│  │                  │           │ via LISTEN/NOTIFY│      │
│  │ COMMIT           │           └────────┬─────────┘      │
│  └─────────────────┘                    │                │
│                                          ▼                │
│                                 ┌──────────────────┐      │
│                                 │ Mark as published│      │
│                                 │ (idempotent)     │      │
│                                 └──────────────────┘      │
│                                                           │
└──────────────────────────────────────────────────────────┘

Provider Abstraction (Strategy Pattern)

┌──────────────────────────────────────────────────────────┐
│              PROVIDER ABSTRACTION PATTERN                  │
├──────────────────────────────────────────────────────────┤
│                                                           │
│              IIntegrationProvider                         │
│              ┌──────────────────┐                         │
│              │ + Connect()      │                         │
│              │ + SyncProducts() │                         │
│              │ + SyncInventory()│                         │
│              │ + ValidateData() │                         │
│              │ + HealthCheck()  │                         │
│              └────────┬─────────┘                         │
│                       │                                   │
│         ┌─────────────┼─────────────┐                    │
│         ▼             ▼             ▼                    │
│  ┌────────────┐┌────────────┐┌─────────────────┐        │
│  │  Shopify   ││  Amazon    ││  Google          │        │
│  │  Provider  ││  Provider  ││  Merchant        │        │
│  │            ││            ││  Provider        │        │
│  │ GraphQL    ││ REST/LWA   ││ REST/Service Acct│        │
│  │ 50pts/sec  ││ Burst+Tok  ││ Quota-based     │        │
│  │ Webhooks   ││ 2min Poll  ││ 2x/day Batch    │        │
│  └────────────┘└────────────┘└─────────────────┘        │
│                                                           │
└──────────────────────────────────────────────────────────┘

Safety Buffer Computation

Per BRD Section 6.7.2, channel-available quantity is calculated as:

Channel Available = POS Available - Safety Buffer

┌──────────────────────────────────────────────────────────┐
│            SAFETY BUFFER COMPUTATION                      │
├──────────────────────────────────────────────────────────┤
│                                                           │
│  4-Level Priority Resolution:                            │
│  1. Product-Level Override (highest priority)            │
│  2. Category-Level Default                               │
│  3. Channel-Level Default                                │
│  4. Global Default (lowest priority)                     │
│                                                           │
│  3 Calculation Modes:                                    │
│  ┌──────────────────────────────────────────────────┐   │
│  │ FIXED:       Buffer = fixed_quantity              │   │
│  │ PERCENTAGE:  Buffer = pos_available * percentage  │   │
│  │ MIN_RESERVE: Buffer = pos_available - min_reserve │   │
│  └──────────────────────────────────────────────────┘   │
│                                                           │
│  Example (FIXED mode, buffer = 2):                       │
│  POS Available: 10 → Channel Available: 8                │
│                                                           │
│  Example (PERCENTAGE mode, 20%):                         │
│  POS Available: 10 → Buffer: 2 → Channel Available: 8   │
│                                                           │
└──────────────────────────────────────────────────────────┘

L.5 Architecture Documentation & Traceability

To ensure “soft architecture” matches the code and enables rapid root-cause analysis.

AspectSelection
Strategy“Diagrams as Code” to prevent documentation drift
ToolingStructurizr (C4 Model) or Mermaid.js
ImplementationArchitecture diagrams committed to Git repository alongside source code
AutomationUse Claude Code CLI to auto-generate updates to diagrams during refactoring

C4 Model Levels

+-------------------------------------------------------------------+
|                        C4 MODEL HIERARCHY                          |
+-------------------------------------------------------------------+
|                                                                    |
|  Level 1: System Context                                           |
|  +------------------+     +------------------+     +-------------+ |
|  |   Nexus POS      |<--->|   Central API    |<--->|   Shopify   | |
|  |   (Terminals)    |     |   (Cloud)        |     |   Amazon    | |
|  +------------------+     +------------------+     +-------------+ |
|                                                                    |
|  Level 2: Container Diagram                                        |
|  +------------------+     +------------------+     +-------------+ |
|  |   POS App        |     |   API Gateway    |     |   Kafka     | |
|  |   (SQLite)       |     |   Auth Service   |     |   Cluster   | |
|  +------------------+     |   Sales Module   |     +-------------+ |
|                           |   Inventory Mod  |     +-------------+ |
|                           +------------------+     |  PostgreSQL | |
|                                                    +-------------+ |
|                                                                    |
|  Level 3: Component Diagram (per module)                           |
|  Level 4: Code Diagram (class/sequence)                            |
|                                                                    |
+-------------------------------------------------------------------+

L.6 Quality Assurance (QA) & Testing Strategy

To ensure end-to-end reliability for financial transactions.

E2E (End-to-End) Testing

AttributeSelection
ToolCypress or Playwright
ScopeFull simulation: Cashier login → Scan Item → Process Payment → Print Receipt

Example Test Flow:

1. Cashier authenticates with PIN
2. Scan barcode (NXJ1078)
3. Apply discount (if applicable)
4. Select payment method (Cash/Card)
5. Process payment
6. Print/email receipt
7. Verify inventory decremented
8. Verify domain event appended to events table (PostgreSQL) and NOTIFY dispatched

Load Testing

AttributeSelection
Toolk6 or JMeter
ScopeSimulate “Black Friday” traffic (500 concurrent transactions)

Black Friday Scenario:

Concurrent Users: 500
Duration: 30 minutes
Target TPS: 1000 transactions/second
Acceptable Latency: p99 < 500ms

Code Management

AttributeSelection
PlatformGitHub/GitLab
VersioningSemantic Versioning (tags v1.x.x)
TraceabilityExact code version deployed to each POS terminal

L.7 Observability & Monitoring Strategy

Primary Pattern

AttributeSelection
PatternOpenTelemetry (OTel) “Trace-to-Code” Pipeline
RationaleIndustry-standard OTel protocol prevents vendor lock-in and enables tracing an error from a specific store directly to the line of code

Technology Stack (The “LGTM” Stack)

ComponentToolPurpose
L - LogsLokiLog aggregation
G - GrafanaGrafanaVisualization dashboards
T - TracesTempo (or Jaeger)Distributed tracing
M - MetricsPrometheusMetrics collection

Instrumentation

LayerInstrumentation
APIOpenTelemetry auto-instrumentation (@opentelemetry/sdk-node)
DatabaseQuery tracing, slow query logging
EventsPostgreSQL event tables with LISTEN/NOTIFY (v1.0), correlation IDs for tracing
Nexus POSLocal telemetry buffer, sync on reconnect

L.8 Security & Compliance Strategy

Primary Pattern

AttributeSelection
Pattern6-Gate Security Test Pyramid with DevSecOps for PCI Compliance
RationaleClaude Code agents generate the full codebase. A single SonarQube gate is insufficient to catch missing authorization checks, incorrect OAuth implementation, SAQ-A violations, architecture drift, or insecure CORS/CSP headers. The 6-gate pyramid ensures defense-in-depth for AI-generated code.

6-Gate Security Test Pyramid

GateToolPurposeBlocks Merge?
1. SASTSonarQube / CodeQLStatic code vulnerability scanning (SQLi, XSS, hardcoded secrets)Yes
2. SCASnyk / OWASP Dependency-CheckPackage vulnerability scanning + SBOM generation (PCI-DSS 4.0 Req 6.3.2)Yes
3. Secrets DetectionGitLeaks / TruffleHogCredential leak prevention in source code and commit historyYes
4. Architecture Conformancedependency-cruiserModule boundary enforcement, dependency rules (e.g., Module 6 cannot directly access Module 1 internals)Yes
5. Contract TestsPactShopify/Amazon/Google sandbox API contract verification; webhook signature validationYes
6. Manual Security ReviewHuman reviewerSecurity-critical paths: payment flows, credential vault access, OAuth token handling, PCI boundaryYes (tagged PRs only)
┌──────────────────────────────────────────────────────────┐
│             6-GATE SECURITY TEST PYRAMID                  │
├──────────────────────────────────────────────────────────┤
│                                                           │
│                      ┌─────────┐                         │
│                      │ Manual  │  Gate 6                  │
│                      │ Review  │  (Security-critical PRs) │
│                    ┌─┴─────────┴─┐                       │
│                    │  Contract   │  Gate 5                 │
│                    │  Tests      │  (Pact + Sandboxes)    │
│                  ┌─┴─────────────┴─┐                     │
│                  │  Architecture   │  Gate 4               │
│                  │  Conformance    │  (dep-cruiser)       │
│                ┌─┴─────────────────┴─┐                   │
│                │  Secrets Detection  │  Gate 3             │
│                │  (GitLeaks)         │                    │
│              ┌─┴─────────────────────┴─┐                 │
│              │  SCA (Snyk + SBOM)      │  Gate 2          │
│            ┌─┴─────────────────────────┴─┐               │
│            │  SAST (SonarQube / CodeQL)  │  Gate 1        │
│            └─────────────────────────────┘               │
│                                                           │
└──────────────────────────────────────────────────────────┘

FIM (File Integrity Monitoring) - PCI Requirement

AttributeSelection
ToolWazuh or OSSEC
ActionMonitors POS terminals and servers for unauthorized file changes
PCI ReferencePCI-DSS 4.0 Req 11.5.1
CriticalityEssential for detecting skimmers, tampering, and supply chain compromise

Credential Vault Architecture

AttributeSelection
TechnologyHashiCorp Vault (Docker container)
DeploymentSingle Vault instance with auto-unseal; Docker Compose alongside PostgreSQL

Key Hierarchy:

Master Encryption Key (Vault auto-unseal)
└── Tenant-Specific Keys
    ├── tenant_nexus_key
    │   ├── Shopify OAuth tokens
    │   ├── Amazon LWA credentials
    │   ├── Google Service Account key
    │   ├── Payment processor tokens
    │   ├── SMTP credentials
    │   └── Webhook signing keys
    └── tenant_acme_key
        └── ... (same structure)

6 Credential Types:

#Credential TypeProviderAuth MethodRotation
1Shopify OAuth tokenShopifyOAuth 2.0 / PKCEOn expiry + 90-day forced
2Amazon LWA credentialsAmazonLogin with Amazon (OAuth)On expiry + 90-day forced
3Google Service AccountGoogleService Account JSON key90-day rotation
4Payment processor tokenVariousAPI key / OAuth90-day rotation
5SMTP credentialsEmail providerUsername/password90-day rotation
6Webhook signing keysAll providersHMAC-SHA256On compromise + 90-day

Access Policy: Least privilege; application-role-based access. Integration services can only read their own provider credentials. Credential writes require admin role with MFA.

DevSecOps Pipeline

┌───────────────────────────────────────────────────────────────────┐
│                     DEVSECOPS PIPELINE (v2.0)                      │
├───────────────────────────────────────────────────────────────────┤
│                                                                    │
│  Developer / Claude Code Agent                                     │
│       │                                                            │
│       ▼                                                            │
│  ┌────────────┐   ┌────────────┐   ┌────────────┐                │
│  │ Pre-commit │──►│ Gate 1:    │──►│ Gate 2:    │                │
│  │ Hooks      │   │ SAST       │   │ SCA + SBOM │                │
│  └────────────┘   └────────────┘   └────────────┘                │
│                                          │                         │
│       ┌──────────────────────────────────┘                         │
│       ▼                                                            │
│  ┌────────────┐   ┌────────────┐   ┌────────────┐                │
│  │ Gate 3:    │──►│ Gate 4:    │──►│ Gate 5:    │                │
│  │ Secrets    │   │ dep-cruise │   │ Pact Tests │                │
│  └────────────┘   └────────────┘   └────────────┘                │
│                                          │                         │
│       ┌──────────────────────────────────┘                         │
│       ▼                                                            │
│  ┌────────────┐   ┌────────────┐   ┌────────────┐                │
│  │ E2E Tests  │──►│ Gate 6:    │──►│ Deploy     │                │
│  │(Playwright)│   │ Manual     │   │ + Wazuh    │                │
│  └────────────┘   │ (if tagged)│   │ FIM        │                │
│                   └────────────┘   └────────────┘                │
│                                                                    │
└───────────────────────────────────────────────────────────────────┘

Offline Queue Security

POS terminals operating offline accumulate queued transactions that must be protected against tampering, interception, and replay attacks.

ControlImplementationPurpose
Queue EncryptionAES-256-GCM with device-specific keyProtects queued transactions at rest on SQLite
Tamper DetectionHMAC-SHA256 over each queued transactionDetects modification of queued data before sync
Transaction SigningDevice certificate signs each transactionNon-repudiation; proves transaction originated from authorized terminal
Replay PreventionMonotonic sequence number + timestampPrevents re-submission of previously synced transactions
Key StorageDevice secure enclave / TPM where availableProtects encryption keys from extraction
┌──────────────────────────────────────────────────────────┐
│              OFFLINE QUEUE SECURITY MODEL                  │
├──────────────────────────────────────────────────────────┤
│                                                           │
│  Transaction Created (Offline)                            │
│       │                                                   │
│       ▼                                                   │
│  ┌─────────────┐    ┌──────────────┐    ┌────────────┐  │
│  │ Serialize   │───►│ HMAC-SHA256  │───►│ AES-256    │  │
│  │ Transaction │    │ (Integrity)  │    │ Encrypt    │  │
│  └─────────────┘    └──────────────┘    └──────┬─────┘  │
│                                                 │        │
│                                                 ▼        │
│                                          ┌───────────┐   │
│                                          │  SQLite   │   │
│                                          │  Queue    │   │
│                                          └───────────┘   │
│                                                 │        │
│                     Network Restored            │        │
│                                                 ▼        │
│  ┌─────────────┐    ┌──────────────┐    ┌────────────┐  │
│  │ Verify      │◄───│ Decrypt      │◄───│ Read from  │  │
│  │ HMAC + Seq  │    │ AES-256      │    │ Queue      │  │
│  └──────┬──────┘    └──────────────┘    └────────────┘  │
│         │                                                │
│         ▼                                                │
│  ┌─────────────┐                                        │
│  │ Sync to     │                                        │
│  │ Central API │                                        │
│  └─────────────┘                                        │
│                                                           │
└──────────────────────────────────────────────────────────┘

L.9 Diagrammatic Overview

System Architecture (Mermaid)

graph TD
    subgraph Client_Device ["Nexus POS"]
        UI[UI Layer]
        SL[Service Layer]
        DB_Local[(SQLite)]
        SL --> DB_Local
    end

    subgraph Cloud_Infrastructure ["Cloud Infrastructure"]
        LB[Load Balancer]
        subgraph Central_API ["Central API (Modular Monolith)"]
            Auth[Auth Module]
            Sales[Sales Module]
            Inv[Inventory Module]
        end
        subgraph Data_Layer ["Data Layer"]
            PG[(PostgreSQL)]
            Events[(PG Events)]
        end
    end

    subgraph DevOps_Pipeline ["DevSecOps & Traceability"]
        Git[GitHub - Semantic Ver]
        Struct[Structurizr - Docs]
        Sonar[SonarQube - SAST]
        Cypress[Cypress - E2E]
        Wazuh[Wazuh - FIM/PCI]
    end

    SL --> LB
    LB --> Auth
    Auth --> Sales
    Sales --> Events
    Sales --> PG

    Git --> Sonar
    Sonar --> Cypress
    Cypress --> Struct
    Wazuh -.-> Central_API
    Wazuh -.-> Client_Device

ASCII Version

+------------------------------------------------------------------+
|                    NEXUS POS ARCHITECTURE                         |
+------------------------------------------------------------------+
|                                                                   |
|  ┌─────────────────────────────────────────────────────────────┐ |
|  │                   NEXUS POS CLIENT (STORE)                   │ |
|  │  ┌──────────┐    ┌──────────────┐    ┌──────────────────┐   │ |
|  │  │    UI    │───▶│ Service Layer│───▶│  SQLite (Local)  │   │ |
|  │  │ (React   │    │   (Plugins)  │    │  (Offline Data)  │   │ |
|  │  │  Web App)│    │              │    │  (sql.js + OPFS) │   │ |
|  │  └──────────┘    └──────────────┘    └──────────────────┘   │ |
|  └──────────────────────────┬──────────────────────────────────┘ |
|                             │                                     |
|                             ▼ (Sync when online)                  |
|  ┌─────────────────────────────────────────────────────────────┐ |
|  │                   CLOUD INFRASTRUCTURE                       │ |
|  │                                                               │ |
|  │  ┌──────────────────────────────────────────────────────┐   │ |
|  │  │           CENTRAL API (Modular Monolith)              │   │ |
|  │  │  ┌────────┐  ┌────────┐  ┌──────────┐  ┌──────────┐  │   │ |
|  │  │  │  Auth  │  │ Sales  │  │Inventory │  │ Catalog  │  │   │ |
|  │  │  └────────┘  └────────┘  └──────────┘  └──────────┘  │   │ |
|  │  └──────────────────────┬───────────────────────────────┘   │ |
|  │                         │                                    │ |
|  │         ┌───────────────┼───────────────┐                   │ |
|  │         ▼               ▼               ▼                   │ |
|  │  ┌───────────┐   ┌───────────┐   ┌───────────────┐         │ |
|  │  │PostgreSQL │   │ HashiCorp │   │   External    │         │ |
|  │  │(Events +  │   │   Vault   │   │   Systems     │         │ |
|  │  │ State)    │   │(Secrets)  │   │(Shopify, etc.)│         │ |
|  │  └───────────┘   └───────────┘   └───────────────┘         │ |
|  └─────────────────────────────────────────────────────────────┘ |
|                                                                   |
+------------------------------------------------------------------+

L.9A System Architecture Reference

Detailed Implementation Reference (from former High-Level Architecture chapter, now consolidated here):

Complete System Architecture Diagram

+===========================================================================+
|                           CLOUD LAYER                                      |
|  +------------------+  +------------------+  +------------------+          |
|  |   Shopify API    |  | Payment Gateway  |  |   Tax Service    |          |
|  |  (E-commerce)    |  |  (Stripe/Square) |  |   (TaxJar)       |          |
|  +--------+---------+  +--------+---------+  +--------+---------+          |
|           |                     |                     |                    |
+===========|=====================|=====================|====================+
            |                     |                     |
            v                     v                     v
+===========================================================================+
|                         API GATEWAY LAYER                                  |
|  +---------------------------------------------------------------------+  |
|  |                      Kong / NGINX Gateway                            |  |
|  |  +-------------+  +-------------+  +-------------+  +-------------+  |  |
|  |  | Rate Limit  |  |    Auth     |  |   Routing   |  |   Logging   |  |  |
|  |  +-------------+  +-------------+  +-------------+  +-------------+  |  |
|  +---------------------------------------------------------------------+  |
+===========================================================================+
            |
            v
+===========================================================================+
|                       CENTRAL API LAYER                                    |
|                    (Node.js + Express/Fastify — TypeScript)                |
|                                                                            |
|  +------------------+  +------------------+  +------------------+          |
|  |  Catalog Service |  |  Sales Service   |  |Inventory Service|          |
|  |                  |  |                  |  |                  |          |
|  | - Products       |  | - Transactions   |  | - Stock Levels   |          |
|  | - Categories     |  | - Receipts       |  | - Adjustments    |          |
|  | - Pricing        |  | - Refunds        |  | - Transfers      |          |
|  | - Variants       |  | - Layaways       |  | - Counts         |          |
|  +------------------+  +------------------+  +------------------+          |
|                                                                            |
|  +------------------+  +------------------+  +------------------+          |
|  |Customer Service  |  |Employee Service  |  |  Sync Service    |          |
|  |                  |  |                  |  |                  |          |
|  | - Profiles       |  | - Users          |  | - Shopify Sync   |          |
|  | - Loyalty        |  | - Roles          |  | - Offline Sync   |          |
|  | - History        |  | - Permissions    |  | - Event Queue    |          |
|  | - Credits        |  | - Shifts         |  | - Conflict Res   |          |
|  +------------------+  +------------------+  +------------------+          |
|                                                                            |
+===========================================================================+
            |
            v
+===========================================================================+
|                        DATA LAYER                                          |
|  +---------------------------------------------------------------------+  |
|  |                     PostgreSQL 16 Cluster                            |  |
|  |                                                                       |  |
|  |  +-----------------+  +----------------------------------------------+  |
|  |  |  shared schema  |  |           public schema (RLS)               |  |
|  |  |  (platform)     |  |  All tenant data with tenant_id + RLS      |  |
|  |  +-----------------+  +----------------------------------------------+  |
|  |                                                                       |  |
|  +---------------------------------------------------------------------+  |
|  +------------------+  +------------------+                               |
|  |     Redis        |  |  Event Store     |                               |
|  |  (Cache/Queue)   |  |  (Append-Only)   |                               |
|  +------------------+  +------------------+                               |
+===========================================================================+

+===========================================================================+
|                      CLIENT APPLICATIONS                                   |
|                                                                            |
|  +-------------------------------+           +------------------+          |
|  |         Nexus POS             |           |  Nexus Raptag    |          |
|  |    (React Web App — Vite)     |           | (React Native +  |          |
|  |                               |           |  Expo)           |          |
|  | - Sales Terminal (Cashier)    |           | - RFID Scanning  |          |
|  | - Dashboard / Reports (Mgr)  |           | - Inventory      |          |
|  | - Configuration (Admin)      |           | - Quick Counts   |          |
|  | - Offline SQLite WASM        |           | - Transfers      |          |
|  | - Role-based feature access  |           |                  |          |
|  +-------------------------------+           +------------------+          |
|                                                                            |
+===========================================================================+

Three-Tier Architecture Detail

Tier 1: Cloud Layer (External Services)

ServicePurposeProtocolData Flow
Shopify APIE-commerce syncREST/GraphQLBidirectional
Payment GatewayCard processingREST + WebhooksRequest/Response
Tax ServiceTax calculationRESTRequest/Response
Email ServiceNotificationsSMTP/APIOutbound only
SMS ServiceAlertsAPIOutbound only
Cloud Integration Flow
======================

Shopify                Payment Gateway              Tax Service
   |                        |                           |
   | Products, Orders       | Authorization             | Rate Lookup
   | Inventory              | Capture                   | Calculation
   |                        | Refund                    |
   v                        v                           v
+----------------------------------------------------------------+
|                    Integration Adapters                         |
|  +---------------+  +------------------+  +------------------+  |
|  |ShopifyAdapter |  | PaymentAdapter   |  |  TaxAdapter      |  |
|  +---------------+  +------------------+  +------------------+  |
+----------------------------------------------------------------+
                              |
                              v
                    [Central API Services]

Tier 2: Central API Layer (Application Services)

API Gateway
Request Flow Through Gateway
============================

Client Request
      |
      v
+--------------------------------------------------+
|                  API GATEWAY                      |
|                                                   |
|  1. [Rate Limiting] -----> 100 req/min/client    |
|           |                                       |
|           v                                       |
|  2. [Authentication] ----> JWT Validation        |
|           |                                       |
|           v                                       |
|  3. [Tenant Resolution] -> Extract tenant_id     |
|           |                                       |
|           v                                       |
|  4. [Request Logging] ---> Correlation ID        |
|           |                                       |
|           v                                       |
|  5. [Route to Service] --> /api/v1/sales/*       |
|                                                   |
+--------------------------------------------------+
            |
            v
      Service Handler
Core Services
ServiceResponsibilitiesKey Endpoints
Catalog ServiceProducts, categories, pricing, variants/api/v1/products/*
Sales ServiceTransactions, receipts, refunds, holds/api/v1/sales/*
Inventory ServiceStock levels, adjustments, transfers/api/v1/inventory/*
Customer ServiceProfiles, loyalty, purchase history/api/v1/customers/*
Employee ServiceUsers, roles, permissions, shifts/api/v1/employees/*
Sync ServiceOffline sync, conflict resolution/api/v1/sync/*

Tier 3: Data Layer (Persistence)

Data Layer Architecture
=======================

+------------------+     +------------------+     +------------------+
|   PostgreSQL     |     |      Redis       |     |   Event Store    |
|   (Primary DB)   |     |   (Cache/Queue)  |     | (Append-Only)    |
+------------------+     +------------------+     +------------------+
        |                        |                        |
        |                        |                        |
+-------v------------------------v------------------------v--------+
|                                                                   |
|   Schema: shared         Cache Keys           Events              |
|   +--------------+       +------------+       +-------------+     |
|   | tenants      |       | product:   |       | SaleCreated |     |
|   | plans        |       |   {id}     |       | ItemAdded   |     |
|   | features     |       | session:   |       | PaymentRcvd |     |
|   +--------------+       |   {token}  |       | StockAdj    |     |
|                          | inventory: |       +-------------+     |
|   Schema: public (RLS)   |   {sku}    |                           |
|   +--------------+       +------------+                           |
|   | products     |  (all tables have tenant_id + RLS policies)    |
|   | sales        |                                                |
|   | inventory    |                                                |
|   | customers    |                                                |
|   +--------------+                                                |
|                                                                   |
+-------------------------------------------------------------------+

Client Applications

Nexus POS (Web Application)

Nexus POS Architecture
======================

+-------------------------------------------------------------------+
|          NEXUS POS (React Web App — Vite / TypeScript)              |
|                                                                    |
|  +-----------------------+      +---------------------------+     |
|  |      UI Layer         |      |     Local Storage         |     |
|  |  (React + Zustand +   |      |  +--------------------+   |     |
|  |   React Query)        |      |  | SQLite WASM        |   |     |
|  |  +----------------+   |      |  | (sql.js + OPFS)    |   |     |
|  |  | Sales Screen   |   |      |  |                    |   |     |
|  |  +----------------+   |      |  | - product_cache    |   |     |
|  |  | Product Grid   |   |      |  | - sales_queue      |   |     |
|  |  +----------------+   |      |  +--------------------+   |     |
|  |  | Cart Panel     |   |      |                           |     |
|  |  +----------------+   |      +---------------------------+     |
|  |  | Payment Dialog |   |                                        |
|  |  +----------------+   |                                        |
|  |  | Dashboard/Admin|   |   (Role-based: Cashier sees sales,     |
|  |  | (role-gated)   |   |    Manager sees reports, Admin sees    |
|  |  +----------------+   |    configuration — single app)         |
|  +-----------------------+                                        |
|                                                                    |
|  +-----------------------+      +---------------------------+     |
|  |    Service Layer      |      |    Hardware Layer         |     |
|  |  (React Query +       |      |  (Web APIs / SDKs)        |     |
|  |   Zustand stores)     |      |  +--------------------+   |     |
|  |  +----------------+   |      |  | Star WebPRNT       |   |     |
|  |  | SaleService    |   |      |  | (Receipt Printer)  |   |     |
|  |  +----------------+   |      |  +--------------------+   |     |
|  |  | SyncService    |   |      |  | USB HID Wedge      |   |     |
|  |  +----------------+   |      |  | (Barcode Scanner)  |   |     |
|  |  | OfflineService |   |      |  +--------------------+   |     |
|  |  +----------------+   |      |  | Kick-out Cable     |   |     |
|  +-----------------------+      |  | (via Printer Port) |   |     |
|                                 |  +--------------------+   |     |
|                                 |  | Stripe Terminal SDK|   |     |
|                                 |  | (Card Reader)      |   |     |
|                                 |  +--------------------+   |     |
|                                 +---------------------------+     |
+-------------------------------------------------------------------+

Note: Nexus Admin was merged into Nexus POS in v7.0.0 (ADR-052). All admin features (Dashboard, Products, Reports, Settings, User Management) are now role-gated screens within the single Nexus POS web application. See the Nexus POS architecture diagram above.

Nexus Raptag (Mobile RFID)

Nexus Raptag Architecture
=========================

+-------------------------------------------------------------------+
|               NEXUS RAPTAG (React Native + Expo)                   |
|                                                                    |
|  +------------------------+    +---------------------------+      |
|  |      RFID Layer        |    |       UI Layer            |      |
|  |  +------------------+  |    |  (React Native +          |      |
|  |  | Zebra SDK        |  |    |   React Query + Zustand)  |      |
|  |  | (Native Module)  |  |    |  +---------------------+  |      |
|  |  +------------------+  |    |  | Scan Screen         |  |      |
|  |  | Tag Parser       |  |    |  +---------------------+  |      |
|  |  +------------------+  |    |  | Inventory Count     |  |      |
|  |  | Batch Processor  |  |    |  +---------------------+  |      |
|  |  +------------------+  |    |  | Transfer Screen     |  |      |
|  +------------------------+    |  +---------------------+  |      |
|                                +---------------------------+      |
|                                                                    |
|  +------------------------+    +---------------------------+      |
|  |    Local Storage       |    |     API Client            |      |
|  |  +------------------+  |    |  +---------------------+  |      |
|  |  | SQLite           |  |    |  | fetch / axios       |  |      |
|  |  | (expo-sqlite)    |  |    |  +---------------------+  |      |
|  |  +------------------+  |    |  | Offline Queue       |  |      |
|  |  | Scan Buffer      |  |    |  +---------------------+  |      |
|  |  +------------------+  |    |                           |      |
|  +------------------------+    +---------------------------+      |
+-------------------------------------------------------------------+

Service Boundaries

Service Boundary Diagram
========================

+-------------------+      +-------------------+      +-------------------+
|  Catalog Service  |      |   Sales Service   |      |Inventory Service  |
|                   |      |                   |      |                   |
| OWNS:             |      | OWNS:             |      | OWNS:             |
| - products        |      | - sales           |      | - inventory_items |
| - categories      |      | - line_items      |      | - stock_levels    |
| - pricing_rules   |      | - payments        |      | - adjustments     |
| - product_variants|      | - refunds         |      | - transfers       |
| - product_images  |      | - holds           |      | - count_sessions  |
|                   |      |                   |      |                   |
| REFERENCES:       |      | REFERENCES:       |      | REFERENCES:       |
| (none)            |      | - product_id      |      | - product_id      |
|                   |      | - customer_id     |      | - location_id     |
|                   |      | - employee_id     |      |                   |
+-------------------+      +-------------------+      +-------------------+

+-------------------+      +-------------------+
| Customer Service  |      | Employee Service  |
|                   |      |                   |
| OWNS:             |      | OWNS:             |
| - customers       |      | - employees       |
| - loyalty_cards   |      | - roles           |
| - store_credits   |      | - permissions     |
| - addresses       |      | - shifts          |
|                   |      | - time_entries    |
| REFERENCES:       |      |                   |
| (none)            |      | REFERENCES:       |
|                   |      | - location_id     |
+-------------------+      +-------------------+

Technology Stack Summary

LayerTechnologyJustification
API GatewayKong or NGINXProven, scalable, plugin ecosystem
Central APINode.js + Express/Fastify (TypeScript)Unified TypeScript stack, async I/O, rich npm ecosystem
ORMPrismaType-safe queries, auto-generated client, declarative migrations
ValidationZodRuntime + compile-time schema validation, TypeScript-native
DatabasePostgreSQL 16Multi-tenant support, JSON support, reliability
CacheRedis (ioredis)Session storage, real-time features
Event StorePostgreSQL (append-only)Simplicity, same DB engine
Nexus POSReact/TypeScript (Vite) + TailwindCSS + shadcn/uiSingle web app for all roles (cashier, manager, admin). Hardware via web APIs (Star WebPRNT, USB HID wedge, Stripe Terminal SDK). Offline fallback via SQLite WASM (sql.js + OPFS). React Query + Zustand for state.
Nexus RaptagReact Native + ExpoCross-platform mobile, Zebra RFID SDK (native module)
Real-timeSocket.ioInventory broadcasts, notifications, WebSocket with fallback
Authjose + argon2RS256 JWT signing, Argon2id password hashing
LoggingPinoStructured JSON logging, high performance
TestingVitestFast unit/integration testing, TypeScript-native
Telemetry@opentelemetry/sdk-nodeTraces, metrics, logs — vendor-neutral
Package ManagerpnpmFast installs, strict dependency resolution, workspace support

Deployment Topology

Production Deployment
=====================

                        +------------------+
                        |   Load Balancer  |
                        |   (HAProxy/ALB)  |
                        +--------+---------+
                                 |
          +----------------------+----------------------+
          |                      |                      |
+---------v--------+   +---------v--------+   +---------v--------+
|   API Server 1   |   |   API Server 2   |   |   API Server 3   |
|                  |   |                  |   |                  |
|  - Central API   |   |  - Central API   |   |  - Central API   |
|  - Stateless     |   |  - Stateless     |   |  - Stateless     |
+--------+---------+   +---------+--------+   +---------+--------+
         |                       |                      |
         +----------+------------+-----------+----------+
                    |                        |
          +---------v--------+     +---------v--------+
          |   PostgreSQL     |     |      Redis       |
          |   (Primary)      |     |   (Cluster)      |
          +--------+---------+     +------------------+
                   |
          +--------v---------+
          |   PostgreSQL     |
          |   (Replica)      |
          +------------------+

Store Locations (5 stores):
+----------------+   +----------------+   +----------------+
| GM Store       |   | HM Store       |   | LM Store       |
| +------------+ |   | +------------+ |   | +------------+ |
| |Nexus POS  1| |   | |Nexus POS  1| |   | |Nexus POS  1| |
| +------------+ |   | +------------+ |   | +------------+ |
| |Nexus POS  2| |   | +------------+ |   +----------------+
| +------------+ |   | |Nexus POS  2| |
+----------------+   | +------------+ |
                     +----------------+

Security Architecture

Security Layers
===============

+------------------------------------------------------------------+
|                        INTERNET                                   |
+---------------------------+--------------------------------------+
                            |
                            v
+---------------------------+--------------------------------------+
|                    TLS TERMINATION                                |
|                    (Let's Encrypt)                                |
+---------------------------+--------------------------------------+
                            |
                            v
+------------------------------------------------------------------+
|                    API GATEWAY                                    |
|  +-----------------------+  +-----------------------+             |
|  | Rate Limiting         |  | IP Whitelisting       |             |
|  | 100 req/min/client    |  | IP Whitelisting       |             |
|  +-----------------------+  +-----------------------+             |
+---------------------------+--------------------------------------+
                            |
                            v
+------------------------------------------------------------------+
|                    AUTHENTICATION                                 |
|  +-----------------------+  +-----------------------+             |
|  | JWT Validation        |  | PIN Verification      |             |
|  | - Signature check     |  | - Employee clock-in   |             |
|  | - Expiry check        |  | - Sensitive actions   |             |
|  | - Tenant claim        |  +-----------------------+             |
|  +-----------------------+                                        |
+---------------------------+--------------------------------------+
                            |
                            v
+------------------------------------------------------------------+
|                    AUTHORIZATION                                  |
|  +-----------------------+  +-----------------------+             |
|  | Role-Based (RBAC)     |  | Permission Policies   |             |
|  | - Admin               |  | - can:create_sale     |             |
|  | - Manager             |  | - can:void_sale       |             |
|  | - Cashier             |  | - can:view_reports    |             |
|  +-----------------------+  +-----------------------+             |
+------------------------------------------------------------------+

L.9B Data Flow Reference

Detailed Implementation Reference (from former High-Level Architecture chapter, now consolidated here):

Pattern 1: Online Sale Flow

Online Sale Flow
================

[Nexus POS]                     [Central API]                   [Database]
     |                               |                               |
     | 1. POST /sales                |                               |
     |------------------------------>|                               |
     |                               | 2. Validate request           |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 3. Begin transaction          |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 4. Create sale record         |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 5. Decrement inventory        |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 6. Log sale event             |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 7. Commit transaction         |
     |                               |------------------------------>|
     |                               |                               |
     | 8. Return sale confirmation   |                               |
     |<------------------------------|                               |
     |                               |                               |
     | 9. Print receipt              |                               |
     |                               |                               |

Pattern 2: Offline Sale Flow

Offline Sale Flow
=================

[Nexus POS]                     [Local SQLite]                  [Sync Queue]
     |                               |                               |
     | 1. Create sale locally        |                               |
     |------------------------------>|                               |
     |                               | 2. Generate local UUID        |
     |                               |                               |
     | 3. Decrement local inventory  |                               |
     |------------------------------>|                               |
     |                               |                               |
     | 4. Queue for sync             |                               |
     |-------------------------------------------------------------->|
     |                               |                               |
     | 5. Print receipt              |                               |
     |                               |                               |

--- Later, when online ---

[Sync Service]                  [Central API]                   [Database]
     |                               |                               |
     | 1. Pop from queue             |                               |
     |                               |                               |
     | 2. POST /sync/sales           |                               |
     |------------------------------>|                               |
     |                               | 3. Validate (check for dupe)  |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 4. Insert with local UUID     |
     |                               |------------------------------>|
     |                               |                               |
     | 5. Mark synced                |                               |
     |<------------------------------|                               |

Pattern 3: Inventory Sync Flow

Inventory Sync from Shopify
===========================

[Shopify]                      [Webhook Handler]               [Inventory Svc]
     |                               |                               |
     | 1. inventory_levels/update    |                               |
     |------------------------------>|                               |
     |                               | 2. Validate webhook           |
     |                               |                               |
     |                               | 3. Parse inventory update     |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 4. Update stock level         |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 5. Log inventory event        |
     |                               |------------------------------>|
     |                               |                               |
     |                               | 6. Broadcast to POS clients   |
     |                               |------------------------------>|
     |                               |          (Socket.io)          |

L.9C Domain Model Reference

Domain Model Overview (from former Domain Model chapter, now consolidated here): NOTE: Only bounded contexts, aggregates, and ER diagram included here. Detailed entity field definitions are in Part III Database chapters.

Bounded Contexts Overview

Domain Bounded Contexts
=======================

+------------------------------------------------------------------+
|                         POS PLATFORM                              |
|                                                                   |
|  +-------------+  +-------------+  +-------------+               |
|  |   CATALOG   |  |    SALES    |  | INVENTORY   |               |
|  |             |  |             |  |             |               |
|  | Products    |  | Sales       |  | StockLevels |               |
|  | Variants    |  | LineItems   |  | Adjustments |               |
|  | Categories  |  | Payments    |  | Transfers   |               |
|  | Pricing     |  | Refunds     |  | Counts      |               |
|  +-------------+  +-------------+  +-------------+               |
|                                                                   |
|  +-------------+  +-------------+  +-------------+               |
|  |  CUSTOMER   |  |  EMPLOYEE   |  |  LOCATION   |               |
|  |             |  |             |  |             |               |
|  | Customers   |  | Employees   |  | Locations   |               |
|  | Addresses   |  | Roles       |  | Registers   |               |
|  | Loyalty     |  | Permissions |  | Settings    |               |
|  | Credits     |  | Shifts      |  | TaxRates    |               |
|  +-------------+  +-------------+  +-------------+               |
|                                                                   |
+------------------------------------------------------------------+

Context Summary Table

ContextEntitiesPurpose
CatalogProduct, Variant, Category, PricingRuleProduct management
SalesSale, LineItem, Payment, RefundTransaction processing
InventoryInventoryItem, Adjustment, TransferStock management
CustomerCustomer, Address, Credit, LoyaltyCustomer management
EmployeeEmployee, Role, Permission, ShiftStaff management
LocationLocation, Register, Drawer, TaxRateStore configuration

Entity Relationship Diagram

Entity Relationships
====================

                                 +----------+
                                 | Category |
                                 +----+-----+
                                      |
                                      | 1:N
                                      v
+----------+     1:N      +----------+     1:N      +----------------+
| Location |<-------------| Product  |------------->| ProductVariant |
+----+-----+              +----+-----+              +-------+--------+
     |                         |                            |
     |                         |                            |
     | 1:N                     |                            |
     v                         |                            |
+----------+                   |                            |
| Register |                   v                            v
+----+-----+              +----------+              +----------------+
     |                    |Inventory |              |  Adjustment    |
     |                    |   Item   |              |     Item       |
     | 1:N                +----------+              +----------------+
     v
+----------+
|CashDrawer|
+----------+


+----------+     1:N      +----------+     1:N      +----------+
| Customer |------------->|   Sale   |------------->| LineItem |
+----+-----+              +----+-----+              +----------+
     |                         |
     |                         | 1:N
     | 1:N                     v
     v                    +----------+
+----------+              | Payment  |
|  Credit  |              +----------+
+----------+


+----------+     N:1      +----------+     1:N      +----------+
| Employee |------------->|   Role   |------------->|Permission|
+----+-----+              +----------+              +----------+
     |
     | 1:N
     v
+----------+
|  Shift   |
+----------+

Aggregate Boundaries

Each aggregate has a root entity and encapsulates related entities:

Aggregate Definitions
=====================

SALE Aggregate
+------------------------------------------+
| Sale (Root)                              |
|   +-- SaleLineItem[] (owned)             |
|   +-- Payment[] (owned)                  |
|   +-- Refund[] (reference: sale_id)      |
+------------------------------------------+

INVENTORY_ADJUSTMENT Aggregate
+------------------------------------------+
| InventoryAdjustment (Root)               |
|   +-- InventoryAdjustmentItem[] (owned)  |
+------------------------------------------+

INVENTORY_TRANSFER Aggregate
+------------------------------------------+
| InventoryTransfer (Root)                 |
|   +-- InventoryTransferItem[] (owned)    |
+------------------------------------------+

CUSTOMER Aggregate
+------------------------------------------+
| Customer (Root)                          |
|   +-- CustomerAddress[] (owned)          |
|   +-- StoreCredit[] (reference)          |
|   +-- LoyaltyTransaction[] (reference)   |
+------------------------------------------+

PRODUCT Aggregate
+------------------------------------------+
| Product (Root)                           |
|   +-- ProductVariant[] (owned)           |
+------------------------------------------+

L.10 Risks & Mitigations

RiskMitigation Strategy
Sync ConflictsUse Event Sourcing to replay conflicting events deterministically. First-commit-wins for inventory with backorder escalation.
Observability OverloadLGTM stack with integration-specific dashboards: circuit breaker state, DLQ depth, sync latency, safety buffer violations, disapproval rate per channel.
GenAI Code Risks6-Gate Security Pyramid: SAST + SCA + Secrets + dependency-cruiser + Pact + Manual Review. Architecture conformance tests prevent module boundary violations.
PCI-DSS Non-ComplianceFIM via Wazuh agents on all POS nodes. SCA via Snyk. SBOM generation. Session management with 15-minute timeout.
Supply Chain AttacksPackage firewall at proxy level. Real-time SBOM. Automated dependency updates with vulnerability scanning.
External API Cascade FailureCircuit breaker (5 failures/60s → OPEN). Module 6 as Extractable Integration Gateway with failure isolation. Bulkheaded thread pools.
Credential CompromiseHashiCorp Vault with key hierarchy. 90-day automated rotation. Emergency rotation procedures. Least-privilege access policies.
Overselling Across ChannelsSafety buffer computation with 4-level priority resolution. Transactional Outbox for atomic inventory + event. First-commit-wins with backorder escalation.

L.10A Key Architecture Decisions (BRD-v12)

This section documents critical architecture decisions derived from BRD-v12 requirements analysis. Each decision follows the Architecture Decision Record (ADR) format.

L.10A.1 Online-First with Offline Fallback

AttributeValue
Decision IDADR-048
ContextPOS terminals operate in retail environments with reliable internet (outages measured in minutes/year). The original offline-first design (ADR-002) created daily complexity for a rare event.
DecisionOnline-First with thin offline safety net (2-table SQLite fallback)
Alternatives Considered1) Offline-first with 6-table SQLite + CRDTs (ADR-002, superseded), 2) Online-first with thin fallback (selected), 3) Online-only, no offline capability (rejected)
RationaleOnline-first optimizes for 99.99% case; 2-table SQLite provides minimum viable offline sales; eliminates CRDTs, platform-aware hooks, and sync priority tiers
ReferenceADR-048, BRD §1.16

Data Access Strategy:

┌─────────────────────────────────────────────────────────────┐
│              ONLINE-FIRST DATA ACCESS                        │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  UI Component → useProduct(barcode)                          │
│                      │                                       │
│       ┌──────────────┼──────────────┐                        │
│       │              │              │                        │
│       ▼              ▼              ▼                        │
│  ┌─────────┐   ┌──────────┐   ┌──────────┐                  │
│  │ ONLINE  │   │ DEGRADED │   │ OFFLINE  │                  │
│  │         │   │          │   │          │                  │
│  │ React   │   │ Try API  │   │ SQLite   │                  │
│  │ Query → │   │ (2s) →   │   │ product  │                  │
│  │ Central │   │ fallback │   │ _cache   │                  │
│  │ API     │   │ SQLite   │   │          │                  │
│  └─────────┘   └──────────┘   └──────────┘                  │
│                                                              │
│  Writes:                                                     │
│  ONLINE    → POST to Central API directly                    │
│  DEGRADED  → POST to API + queue locally as backup           │
│  OFFLINE   → Append to sales_queue (flush on recovery)       │
└─────────────────────────────────────────────────────────────┘

Operations During Offline:

online_first:
  # All operations go through Central API when online.
  # During offline fallback, only these are available:

  allowed_offline:
    - sale_new              # Prices from product_cache, sale to sales_queue
    - return_with_receipt   # Receipt data available locally
    - price_check           # From product_cache
    - parked_sale_create    # Local cart state
    - parked_sale_retrieve  # Local cart state

  blocked_offline:
    - customer_create        # Requires uniqueness check
    - credit_limit_check     # Requires real-time balance
    - on_account_payment     # Risk of exceeding limit
    - multi_store_inventory  # Requires network
    - gift_card_activation   # Must register immediately
    - gift_card_reload       # Risk of double-load
    - transfer_request       # Requires other store
    - reservation_create     # Requires other store

  staleness_warning:
    threshold_minutes: 60   # Show "prices may be outdated" banner

L.10A.1A Nexus POS Architecture (Online-First)

Online-first architecture: POS terminal connects directly to Central API via React Query. SQLite provides offline fallback only.

Nexus POS Client Architecture (Online-First)
=============================================

+-----------------------------------------------------------------------+
|                NEXUS POS (React Web App — Vite/TypeScript)             |
|                                                                        |
|  +------------------------+        +-------------------------------+  |
|  |      Presentation      |        |   Offline Fallback (SQLite)   |  |
|  |                        |        |                               |  |
|  |  +------------------+  |        |  +-------------------------+  |  |
|  |  |   Sales Screen   |  |        |  |   product_cache         |  |  |
|  |  +------------------+  |        |  |   (read-only, server-   |  |  |
|  |  |  Product Grid    |  |        |  |   authoritative)        |  |  |
|  |  +------------------+  |        |  +-------------------------+  |  |
|  |  |   Cart Panel     |  |        |  |   sales_queue           |  |  |
|  |  +------------------+  |        |  |   (append-only, flush   |  |  |
|  |  |  Payment Dialog  |  |        |  |   on recovery)          |  |  |
|  |  +------------------+  |        |  +-------------------------+  |  |
|  |  |  Receipt Print   |  |        |                               |  |
|  |  +------------------+  |        +-------------------------------+  |
|  +------------------------+                    ^                       |
|             |                                  | (OFFLINE/DEGRADED     |
|             v                                  |  fallback only)       |
|  +------------------------+                    |                       |
|  |   Data Access Layer    |--------------------+                      |
|  |                        |                                           |
|  |  useProduct(barcode)   |   Routes transparently based on           |
|  |  useCompleteSale()     |   connection state. Components            |
|  |  useInventory()        |   never know which path was taken.        |
|  +------------------------+                                           |
|             | (ONLINE: primary path)                                  |
|             v                                                         |
|  +------------------------+        +-------------------------------+  |
|  |  React Query + Cache   |        | Connection Monitor (3-State)  |  |
|  |                        |        |                               |  |
|  |  - In-memory cache     |<------>|  - ONLINE: API + WebSocket    |  |
|  |  - Stale-while-revali- |        |  - DEGRADED: try API, fall-   |  |
|  |    date pattern        |        |    back to SQLite cache        |  |
|  |  - Background refetch  |        |  - OFFLINE: SQLite only        |  |
|  +------------------------+        +-------------------------------+  |
|             |                                                         |
+-------------|----------------------------------------------------------+
              | (always, when online)
              v
+-----------------------------------------------------------------------+
|                          CENTRAL API                                   |
|  - WebSocket push (config changes, inventory updates)                 |
|  - REST API (reads + writes)                                          |
|  - Redis cache (product lookups <5ms server-side)                     |
+-----------------------------------------------------------------------+

L.10A.1B Local Database Schema (SQLite — 2 Tables)

Minimal offline fallback: Only 2 tables needed — a read-only product cache for pricing lookups and an append-only sales queue for offline transactions. All other data (inventory, customers, settings) is accessed via Central API in real-time.

-- SQLite Schema for Nexus POS Offline Fallback (sql.js WASM + OPFS)
-- Only 2 tables — minimal footprint for rare offline events

-- Product cache (read-only, server-authoritative)
-- Pre-warmed on startup, updated by WebSocket push events
CREATE TABLE product_cache (
    id              TEXT PRIMARY KEY,
    sku             TEXT UNIQUE NOT NULL,
    barcode         TEXT,
    name            TEXT NOT NULL,
    category_name   TEXT,
    price           REAL NOT NULL,
    cost            REAL,
    tax_code        TEXT,
    is_taxable      INTEGER DEFAULT 1,
    variants_json   TEXT,              -- JSON array of variants
    last_refreshed  TEXT NOT NULL      -- For staleness detection
);

CREATE INDEX idx_product_cache_barcode ON product_cache(barcode);
CREATE INDEX idx_product_cache_sku ON product_cache(sku);

-- Sales queue (append-only, offline transactions)
-- Written only during OFFLINE/DEGRADED states
-- Flushed to Central API on recovery (FIFO, oldest first)
CREATE TABLE sales_queue (
    sale_id         TEXT PRIMARY KEY,  -- UUID for idempotent upsert
    sale_number     TEXT UNIQUE NOT NULL,
    location_id     TEXT NOT NULL,
    register_id     TEXT NOT NULL,
    employee_id     TEXT NOT NULL,
    customer_id     TEXT,
    subtotal        REAL NOT NULL,
    discount_total  REAL DEFAULT 0,
    tax_total       REAL DEFAULT 0,
    total           REAL NOT NULL,
    line_items_json TEXT NOT NULL,     -- JSON array of line items
    payments_json   TEXT NOT NULL,     -- JSON array of payments
    created_at      TEXT DEFAULT (datetime('now')),
    synced_at       TEXT,              -- NULL until synced
    sync_error      TEXT              -- Last error if sync failed
);

CREATE INDEX idx_sales_queue_pending ON sales_queue(synced_at) WHERE synced_at IS NULL;

Why only 2 tables (down from 6 in ADR-002):

  • inventory_cache removed — inventory levels queried from API in real-time; not critical for completing a sale during brief offline
  • customers_cache removed — customer lookup via API; offline sales can proceed without customer association
  • event_queue removed — replaced by sales_queue (only sales need offline queuing; no priority tiers needed)
  • sync_status removed — cache freshness tracked by product_cache.last_refreshed; no multi-entity sync timestamps needed

Cache pre-warming (on POS startup while online):

// On POS application startup (sql.js WASM + OPFS)
import type { Database } from 'sql.js';

async function warmProductCache(db: Database, api: ApiClient): Promise<void> {
  const locationId = getLocationConfig().locationId;
  const products = await api.getProducts({ locationId, includeVariants: true });

  db.run('BEGIN TRANSACTION');
  const stmt = db.prepare(`
    INSERT OR REPLACE INTO product_cache
    (id, sku, barcode, name, category_name, price, cost, tax_code, is_taxable, variants_json, last_refreshed)
    VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
  `);

  for (const p of products) {
    stmt.run([p.id, p.sku, p.barcode, p.name, p.categoryName, p.price, p.cost,
              p.taxCode, p.isTaxable ? 1 : 0, JSON.stringify(p.variants), new Date().toISOString()]);
  }

  stmt.free();
  db.run('COMMIT');

  // Persist to OPFS
  const data = db.export();
  await persistToOPFS(data);
}

Incremental cache updates (via WebSocket during the day):

// Listen for product changes pushed by Central API (sql.js WASM)
socket.on('product.updated', async (product: ProductUpdate) => {
  const stmt = db.prepare(`
    INSERT OR REPLACE INTO product_cache
    (id, sku, barcode, name, category_name, price, cost, tax_code, is_taxable, variants_json, last_refreshed)
    VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
  `);
  stmt.run([product.id, product.sku, product.barcode, product.name, product.categoryName,
            product.price, product.cost, product.taxCode, product.isTaxable ? 1 : 0,
            JSON.stringify(product.variants), new Date().toISOString()]);
  stmt.free();

  // Persist to OPFS (debounced in production)
  await persistToOPFS(db.export());
});

L.10A.1C Sales Queue Flush Design

Simple FIFO flush: No priority tiers needed. Only sales are queued during offline. Flush in order when connectivity restores.

Sales Queue Flush (OFFLINE → ONLINE Recovery)
=============================================

  Connection Restores
         |
         v
  ┌─────────────────────────────────────────┐
  │  1. Read sales_queue WHERE synced_at    │
  │     IS NULL ORDER BY created_at ASC     │
  │     (oldest first, FIFO)                │
  │                                         │
  │  2. For each queued sale:               │
  │     POST /api/sales                     │
  │     Body: { sale_id, items, total, ... }│
  │     ↓                                   │
  │  3. API processes sale:                 │
  │     - Upsert by sale_id (idempotent)    │
  │     - Compare unit_price vs current     │
  │     - Flag discrepancy if different     │
  │     - Adjust inventory                  │
  │     - Fire domain events                │
  │     ↓                                   │
  │  4. On success:                         │
  │     UPDATE sales_queue                  │
  │     SET synced_at = NOW()               │
  │     WHERE sale_id = ?                   │
  │     ↓                                   │
  │  5. On failure:                         │
  │     UPDATE sales_queue                  │
  │     SET sync_error = error_message      │
  │     WHERE sale_id = ?                   │
  │     (retry on next cycle)               │
  └─────────────────────────────────────────┘
         |
         v
  ┌─────────────────────────────────────────┐
  │  6. Refresh product_cache               │
  │     (prices may have changed)           │
  │                                         │
  │  7. Resume WebSocket subscription       │
  │                                         │
  │  8. Switch to ONLINE mode               │
  └─────────────────────────────────────────┘

Idempotency guarantee: Each sale has a UUID sale_id generated at creation time. The Central API uses this as an idempotency key — if the same sale_id is submitted twice (e.g., partial flush + retry), the API returns success without creating a duplicate.


L.10A.1D Data Consistency (No Conflicts by Design)

Online-first eliminates traditional conflict resolution. The product cache is read-only (server-authoritative). The sales queue is append-only (UUID-keyed). No two-way data merge is needed.

Why CRDTs are not needed:

Data TypeOnline-First ApproachWhy No Conflict
ProductsRead-only cache, server pushes updatesPOS never writes to product data
InventoryAPI query in real-time (online), not tracked locally (offline)No local inventory state to conflict
CustomersAPI query in real-time (online), not cached locallyNo local customer state to conflict
SalesAppend-only queue with UUID keysEach sale is unique; idempotent upsert prevents duplicates
SettingsAPI query in real-time, pushed via WebSocketPOS never writes settings

Contrast with offline-first (ADR-002, superseded):

  • Offline-first required conflict resolution because multiple data types (products, inventory, customers) were cached locally and could diverge from the server
  • Online-first eliminates this: only the product cache exists locally, and it’s read-only (server always wins)
  • The sales queue is append-only and uses UUID-based idempotent processing — no conflicts possible

L.10A.1E Flag-on-Sync Price Discrepancy Detection

Problem: During offline mode, the POS uses cached product prices. If an admin changed a price while the terminal was offline, the sale was recorded at the stale price. Flag-on-sync catches this automatically.

Flag-on-Sync Workflow:

Price Discrepancy Detection (during sales queue flush)
=====================================================

  For each queued sale being synced:

  ┌─────────────────────────────────────────────────────┐
  │  1. API receives sale with line items               │
  │     Each item has: { sku, unit_price, quantity }    │
  │                                                     │
  │  2. For each line item:                             │
  │     Compare sale.unit_price vs product.current_price│
  │                                                     │
  │     ├── Prices MATCH → accept normally              │
  │     └── Prices DIFFER → accept + flag:              │
  │         {                                           │
  │           price_discrepancy: true,                  │
  │           sold_price: 29.99,                        │
  │           current_price: 24.99,                     │
  │           difference: +5.00,                        │
  │           reason: "offline_cache_stale"             │
  │         }                                           │
  │                                                     │
  │  3. Fire event: sale.price_discrepancy              │
  │     → Admin notification in Nexus POS                │
  └─────────────────────────────────────────────────────┘

Admin Discrepancy View (in Nexus POS manager/admin dashboard):

Sale IDProductSold PriceCurrent PriceDiffTimeAction
abc-123Blue T-Shirt$29.99$24.99+$5.002:10 PM[Issue Credit] [Dismiss]

Sales Queue Flush Service:

// sales-queue-flush.ts (sql.js WASM)

import type { Database } from 'sql.js';
import pino from 'pino';
import type { ApiClient, ConnectionState } from './types';

const logger = pino({ name: 'SalesQueueFlush' });

interface QueuedSale {
  sale_id: string;
  sale_number: string;
  location_id: string;
  register_id: string;
  employee_id: string;
  customer_id: string | null;
  subtotal: number;
  discount_total: number;
  tax_total: number;
  total: number;
  line_items_json: string;
  payments_json: string;
  created_at: string;
}

export class SalesQueueFlush {
  private isFlushing = false;

  constructor(
    private db: Database,
    private api: ApiClient,
  ) {}

  async flush(): Promise<{ synced: number; errors: number }> {
    if (this.isFlushing) return { synced: 0, errors: 0 };
    this.isFlushing = true;

    let synced = 0;
    let errors = 0;

    try {
      // sql.js: query pending sales from WASM SQLite
      const pending = queryAll<QueuedSale>(this.db,
        'SELECT * FROM sales_queue WHERE synced_at IS NULL ORDER BY created_at ASC'
      );

      for (const sale of pending) {
        try {
          // POST with idempotent sale_id
          await this.api.post('/api/sales', {
            saleId: sale.sale_id,
            saleNumber: sale.sale_number,
            locationId: sale.location_id,
            registerId: sale.register_id,
            employeeId: sale.employee_id,
            customerId: sale.customer_id,
            subtotal: sale.subtotal,
            discountTotal: sale.discount_total,
            taxTotal: sale.tax_total,
            total: sale.total,
            lineItems: JSON.parse(sale.line_items_json),
            payments: JSON.parse(sale.payments_json),
            createdAt: sale.created_at,
            source: 'offline_queue',
          });

          // Mark as synced
          this.db.run(
            'UPDATE sales_queue SET synced_at = ? WHERE sale_id = ?',
            [new Date().toISOString(), sale.sale_id]
          );

          synced++;
          logger.info({ saleId: sale.sale_id }, 'Queued sale synced');
        } catch (err) {
          // Record error but continue with next sale
          this.db.run(
            'UPDATE sales_queue SET sync_error = ? WHERE sale_id = ?',
            [String(err), sale.sale_id]
          );

          errors++;
          logger.error({ saleId: sale.sale_id, err }, 'Failed to sync sale');
        }
      }

      // After flush: refresh product cache (prices may have changed)
      if (synced > 0) {
        logger.info({ synced, errors }, 'Queue flush complete, refreshing cache');
        await persistToOPFS(this.db.export());
      }
    } finally {
      this.isFlushing = false;
    }

    return { synced, errors };
  }
}

L.10A.1F Sale Creation Flow (Online-First with Offline Fallback)

Online path (99.99%): Sale goes directly to Central API. Offline path (rare): Sale saved to local SQLite queue, flushed on recovery.

Sale Flow (Online-First)
========================

1. Cashier scans items
   ┌────────────────────────────────────────────┐
   │ ONLINE:   React Query → Central API        │
   │           (cached after first scan)         │
   │ DEGRADED: Try API (2s) → SQLite cache      │
   │ OFFLINE:  SQLite product_cache              │
   └────────────────────────────────────────────┘
         |
         v
2. Add to cart (in-memory, no network needed)
   +----------------+
   | In-Memory Cart |
   +----------------+
         |
         v
3. Customer pays
   +----------------+
   | Payment Dialog |
   | (card or cash) |
   +----------------+
         |
         v
4. Complete sale
   ┌────────────────────────────────────────────┐
   │ ONLINE:   POST /api/sales → Central API    │
   │           (immediate, real-time)            │
   │                                            │
   │ OFFLINE:  INSERT INTO sales_queue           │
   │           (local SQLite, flush later)       │
   └────────────────────────────────────────────┘
         |
         v
5. Print receipt
   +----------------+
   | Receipt ready  |
   | (no waiting)   |
   +----------------+

Sale Service Implementation (Online-First)

// sale-service.ts (sql.js WASM)

import type { Database } from 'sql.js';
import type { ApiClient, ConnectionState, ReceiptPrinter, Cart, Payment, Sale } from './types';

export class SaleService {
  constructor(
    private api: ApiClient,
    private db: Database,
    private connectionState: ConnectionState,
    private printer: ReceiptPrinter
  ) {}

  async completeSale(cart: Cart, payments: Payment[]): Promise<Sale> {
    const saleId = crypto.randomUUID(); // Web Crypto API (browser-native)
    const saleNumber = this.generateSaleNumber();

    const sale: Sale = {
      id: saleId,
      saleNumber,
      locationId: this.getLocationId(),
      registerId: this.getRegisterId(),
      employeeId: this.getEmployeeId(),
      customerId: cart.customerId ?? null,
      subtotal: cart.subtotal,
      discountTotal: cart.discountTotal,
      taxTotal: cart.taxTotal,
      total: cart.total,
      lineItems: cart.items,
      payments,
      createdAt: new Date(),
    };

    if (this.connectionState.isOnline()) {
      // ONLINE: send directly to Central API
      await this.api.post('/api/sales', {
        saleId: sale.id,
        saleNumber: sale.saleNumber,
        locationId: sale.locationId,
        registerId: sale.registerId,
        employeeId: sale.employeeId,
        customerId: sale.customerId,
        subtotal: sale.subtotal,
        discountTotal: sale.discountTotal,
        taxTotal: sale.taxTotal,
        total: sale.total,
        lineItems: sale.lineItems,
        payments: sale.payments,
        createdAt: sale.createdAt.toISOString(),
        source: 'online',
      });
    } else {
      // OFFLINE: queue locally for later flush (sql.js WASM)
      this.db.run(`
        INSERT INTO sales_queue
        (sale_id, sale_number, location_id, register_id, employee_id,
         customer_id, subtotal, discount_total, tax_total, total,
         line_items_json, payments_json, created_at)
        VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
      `, [
        sale.id, sale.saleNumber, sale.locationId, sale.registerId,
        sale.employeeId, sale.customerId, sale.subtotal, sale.discountTotal,
        sale.taxTotal, sale.total, JSON.stringify(sale.lineItems),
        JSON.stringify(sale.payments), sale.createdAt.toISOString()
      ]);
      // Persist to OPFS immediately (critical: don't lose offline sales)
      await persistToOPFS(this.db.export());
    }

    // Print receipt regardless of online/offline
    void this.printer.printReceipt(sale);

    return sale;
  }

  private generateSaleNumber(): string {
    const location = this.getLocationCode();
    const date = new Date().toISOString().slice(0, 10).replace(/-/g, '');
    const sequence = this.getNextSequence();
    return `${location}-${date}-${String(sequence).padStart(4, '0')}`;
  }

  private getLocationId(): string { /* from localStorage/session config */ return ''; }
  private getRegisterId(): string { /* from localStorage/session config */ return ''; }
  private getEmployeeId(): string { /* from auth context */ return ''; }
  private getLocationCode(): string { /* from localStorage/session config */ return ''; }
  private getNextSequence(): number { /* from SQLite WASM sequence or API */ return 1; }
}

L.10A.1G Connection Monitor (3-State)

3-state model prevents rapid flapping between online and offline during spotty internet. The DEGRADED state tries API first with cache fallback.

StateDetectionData ReadsData WritesUI Indicator
ONLINEWebSocket connected + health ping OKReact Query → APIPOST → APIGreen dot
DEGRADEDWebSocket dropped, ping intermittentTry API (2s timeout) → SQLite cachePOST → API + local backupYellow dot
OFFLINE3 consecutive pings fail (~15s)SQLite product_cacheSQLite sales_queueRed dot + banner

Detection layers (fastest → most reliable):

  1. Socket.io eventsconnect/disconnect callbacks (instant)
  2. Health ping — HTTP GET /health every 5 seconds (catches stale WebSocket state)
  3. navigator.onLine — browser API (instant hint, verified by ping)
// connection-monitor.ts

import { EventEmitter } from 'eventemitter3'; // Browser-compatible EventEmitter
import pino from 'pino';
import type { ApiClient } from './types';

const logger = pino({ name: 'ConnectionMonitor' });

export type ConnectionState = 'ONLINE' | 'DEGRADED' | 'OFFLINE';

export class ConnectionMonitor extends EventEmitter {
  private pingTimer: ReturnType<typeof setInterval> | null = null;
  private consecutiveFailures = 0;
  private state: ConnectionState = 'ONLINE';

  constructor(
    private apiClient: ApiClient,
    private socket: SocketIOClient.Socket,
  ) {
    super();
  }

  get currentState(): ConnectionState {
    return this.state;
  }

  isOnline(): boolean {
    return this.state === 'ONLINE';
  }

  start(): void {
    // Layer 1: Socket.io events (instant signal)
    this.socket.on('connect', () => {
      this.consecutiveFailures = 0;
      this.transition('ONLINE');
    });

    this.socket.on('disconnect', () => {
      this.transition('DEGRADED');
    });

    // Layer 2: Health ping every 5 seconds
    this.pingTimer = setInterval(() => void this.healthCheck(), 5_000);
    void this.healthCheck();
  }

  private async healthCheck(): Promise<void> {
    try {
      const controller = new AbortController();
      const timeout = setTimeout(() => controller.abort(), 2_000);

      const response = await this.apiClient.ping({ signal: controller.signal });
      clearTimeout(timeout);

      if (response.ok) {
        this.consecutiveFailures = 0;
        if (this.state !== 'ONLINE' && this.socket.connected) {
          this.transition('ONLINE');
        } else if (this.state === 'OFFLINE') {
          this.transition('DEGRADED');
        }
      } else {
        this.handlePingFailure();
      }
    } catch {
      this.handlePingFailure();
    }
  }

  private handlePingFailure(): void {
    this.consecutiveFailures++;

    if (this.consecutiveFailures >= 3 && this.state !== 'OFFLINE') {
      this.transition('OFFLINE');
    } else if (this.consecutiveFailures >= 1 && this.state === 'ONLINE') {
      this.transition('DEGRADED');
    }
  }

  private transition(newState: ConnectionState): void {
    if (this.state === newState) return;

    const previous = this.state;
    this.state = newState;
    logger.info({ from: previous, to: newState }, 'Connection state changed');
    this.emit('stateChanged', newState, previous);

    // Trigger sales queue flush when returning to ONLINE
    if (newState === 'ONLINE' && previous !== 'ONLINE') {
      this.emit('recoveryStarted');
    }
  }

  stop(): void {
    if (this.pingTimer) clearInterval(this.pingTimer);
  }
}

Connection Status UI

Connection Status Indicator
===========================

ONLINE (green dot):
+-----------------------------------------------------------------------+
|  [=] NEXUS POS                              [●] Connected   [GM Store]|
+-----------------------------------------------------------------------+

DEGRADED (yellow dot):
+-----------------------------------------------------------------------+
|  [=] NEXUS POS                          [●] Unstable       [GM Store] |
+-----------------------------------------------------------------------+

OFFLINE (red dot + banner):
+-----------------------------------------------------------------------+
|  [=] NEXUS POS                          [●] OFFLINE        [GM Store] |
|  +-----------------------------------------------------------------+  |
|  | Working offline. 3 sales queued. Prices may be outdated.        |  |
|  +-----------------------------------------------------------------+  |
+-----------------------------------------------------------------------+

RECOVERING (yellow dot + progress):
+-----------------------------------------------------------------------+
|  [=] NEXUS POS                     [●] Syncing 2/3...      [GM Store] |
+-----------------------------------------------------------------------+

L.10A.1H Removed: CRDTs (No Longer Required)

This section previously contained CRDT (Conflict-free Replicated Data Type) implementations for offline conflict resolution. With the pivot to online-first (ADR-048), CRDTs are no longer needed for the POS platform. The product cache is read-only (server-authoritative) and the sales queue is append-only (UUID-keyed idempotent) — neither requires conflict-free merge logic. See L.10A.1D for the simplified data consistency model.

The previous CRDT content (G-Counter, PN-Counter, LWW-Register, OR-Set, MV-Register implementations, sync protocol, and reference libraries) has been removed. For historical reference, see the v6.1.0 tag.

Note: CRDTs may still be relevant for the Nexus Raptag mobile RFID app (ADR-047), which retains full offline-first capability for counting sessions. If CRDT-based dedup is needed for multi-operator RFID scanning, it would be scoped to Raptag only — not the POS platform.


L.10A.2 Tax Engine Decision

AttributeValue
Decision IDADR-BRD-002
ContextNeed flexible tax calculation supporting multiple jurisdictions
DecisionCustom-Built Tax Engine with modular jurisdiction support
Alternatives Considered1) Third-party service (Avalara/TaxJar), 2) Custom-built (selected)
RationaleFull control over rules; no per-transaction fees; offline support; expansion flexibility
ReferenceBRD-v12 §1.17

Tax Calculation Hierarchy (Priority Order):

┌─────────────────────────────────────────────────────────────┐
│                  TAX CALCULATION HIERARCHY                   │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  1. PRODUCT-LEVEL OVERRIDE (Highest Priority)               │
│     └── Example: "Grocery Food - 1.5%"                      │
│     └── Example: "Prepared Food - 10%"                      │
│     └── Example: "Prescription Drugs - 0%"                  │
│                                                              │
│  2. CUSTOMER-LEVEL EXEMPTION                                 │
│     └── Example: "Reseller Certificate"                     │
│     └── Example: "Non-Profit 501(c)(3)"                     │
│     └── Example: "Diplomatic Status"                        │
│                                                              │
│  3. LOCATION-BASED TAX (Default)                            │
│     └── State Tax + County Tax + City Tax + District Tax    │
│     └── Based on store physical address                     │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Virginia Initial Configuration:

tax_jurisdictions:
  virginia:
    state_rate: 4.3
    default_local_rate: 1.0

    # Regional additional taxes
    regions:
      hampton_roads:
        counties: ["Norfolk", "Virginia Beach", "Newport News", "Hampton"]
        additional_rate: 0.7
      northern_virginia:
        counties: ["Arlington", "Fairfax", "Loudoun", "Prince William"]
        additional_rate: 0.7
      central_virginia:
        counties: ["Henrico", "Chesterfield", "Richmond City"]
        additional_rate: 0.0

    # Product exemptions/reduced rates
    exemptions:
      - category: "grocery_food"
        rate: 1.5  # Reduced rate
      - category: "prescription_drugs"
        rate: 0.0
      - category: "medical_equipment"
        rate: 0.0

Expansion Roadmap:

jurisdiction_modules:
  virginia:     { status: "active" }
  california:   { status: "planned", notes: "Complex district taxes, no gift card expiry" }
  oregon:       { status: "planned", notes: "No sales tax state" }
  canada:       { status: "planned", notes: "GST/PST/HST complexity" }
  european_union: { status: "planned", notes: "VAT with reverse charge" }

L.10A.3 Payment Integration Decision

AttributeValue
Decision IDADR-BRD-003
ContextNeed PCI-compliant card payment processing with minimal compliance burden
DecisionSAQ-A Semi-Integrated terminals (no card data touches our system)
Alternatives Considered1) Full integration SAQ-D, 2) Semi-integrated SAQ-A (selected), 3) Redirect-only
RationaleSimplest PCI compliance; card data never in our scope; supports offline void via token
ReferenceBRD-v12 §1.18

Payment Flow Architecture:

┌─────────────────────────────────────────────────────────────┐
│                SAQ-A PAYMENT ARCHITECTURE                    │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  ┌──────────┐     ┌──────────┐     ┌──────────┐            │
│  │ POS UI   │────►│ Backend  │────►│ Terminal │            │
│  │          │     │ API      │     │          │            │
│  └──────────┘     └──────────┘     └────┬─────┘            │
│       ▲                                  │                   │
│       │                                  ▼                   │
│       │           ┌─────────────────────────────────────┐   │
│       │           │         PAYMENT PROCESSOR            │   │
│       │           │     (Card data ONLY here)            │   │
│       │           └─────────────────────────────────────┘   │
│       │                          │                          │
│       │                          ▼                          │
│       │           ┌─────────────────────────────────────┐   │
│       └───────────│  Token + Approval + Masked Card     │   │
│                   │  (NO full PAN, CVV, or track data)  │   │
│                   └─────────────────────────────────────┘   │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Data Storage Rules:

┌─────────────────────────────────────────────────────────────┐
│              PAYMENT DATA STORAGE RULES                      │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  ✅ STORED (Allowed):              ❌ PROHIBITED (Never):   │
│  ├── Payment token                 ├── Full card number     │
│  ├── Approval code                 ├── CVV/CVC              │
│  ├── Masked card (****1234)        ├── Track data           │
│  ├── Card brand (Visa/MC/Amex)     ├── PIN block            │
│  ├── Entry method (chip/tap)       ├── EMV cryptogram (raw) │
│  ├── Terminal ID                   │                        │
│  └── Timestamp                     │                        │
│                                                              │
└─────────────────────────────────────────────────────────────┘

L.10A.4 Multi-Tenancy Decision

AttributeValue
Decision IDADR-BRD-004 (Revised)
ContextPlatform must support multiple retail tenants with strong data isolation
DecisionRow-Level Isolation with PostgreSQL RLS
Alternatives Considered1) Database-per-tenant, 2) Schema-per-tenant, 3) Row-level isolation with RLS (selected)
RationaleMatches BRD v18.0 data models (135 occurrences of tenant_id FK across all modules). Simpler operations — no per-tenant schema migration tooling. RLS enforces isolation at the database level, preventing accidental cross-tenant data access.
ReferenceBRD-v18.0, Chapter 05 (Architecture Components)

v18.0 Update: The original Architecture Styles Worksheet v1.6 specified Schema-Per-Tenant. Expert panel review identified a contradiction: every data model table in BRD v18.0 includes tenant_id UUID FK (row-level isolation pattern, 135 occurrences). This revision aligns the architecture decision with the actual BRD data models.

Database Structure:

database: pos_production
│
├── schema: shared
│   ├── tax_rates (global, no tenant_id)
│   ├── system_config (global)
│   └── tenant_registry (tenant metadata)
│
└── schema: public (all tenant data)
    ├── orders          (tenant_id UUID FK + RLS)
    ├── customers        (tenant_id UUID FK + RLS)
    ├── inventory        (tenant_id UUID FK + RLS)
    ├── products         (tenant_id UUID FK + RLS)
    ├── integration_providers (tenant_id UUID FK + RLS)
    └── ... (all other tables with tenant_id + RLS)

RLS Policy Implementation:

-- Enable RLS on every tenant table
ALTER TABLE orders ENABLE ROW LEVEL SECURITY;

-- Create isolation policy
CREATE POLICY tenant_isolation ON orders
  USING (tenant_id = current_setting('app.current_tenant')::uuid);

-- Force RLS for non-superuser roles
ALTER TABLE orders FORCE ROW LEVEL SECURITY;

Connection Pattern:

// Tenant resolution via Express middleware
import type { Request, Response, NextFunction } from 'express';
import { prisma } from './prisma-client';

export async function tenantMiddleware(req: Request, res: Response, next: NextFunction) {
  const tenantId = resolveTenantFromJwt(req);

  // Set PostgreSQL session variable for RLS
  await prisma.$executeRaw`SET app.current_tenant = ${tenantId}`;

  next();
}

Benefits:

  • Simpler connection pooling (shared pool, not per-schema)
  • Standard query patterns (no search_path manipulation)
  • Easier migrations (single schema, applied once)
  • RLS enforcement at database level (defense-in-depth)
  • Matches BRD v18.0 data model conventions

Trade-offs:

  • Less physical isolation than schema separation (mitigated by RLS)
  • All tenants share same table structure (flexibility limited)
  • RLS policies must be applied to every table (automated via migration scripts)

L.10A.4A Multi-Tenancy Strategies Comparison

Detailed Implementation Reference (from former Multi-Tenancy Design chapter, now consolidated here):

Multi-Tenancy Strategies
========================

Strategy 1: Shared Tables (Row-Level)
+----------------------------------+
| products                          |
| +--------+--------+------------+ |
| | tenant | id     | name       | |
| +--------+--------+------------+ |
| | nexus  | 1      | T-Shirt    | |
| | acme   | 2      | Jacket     | |
| | nexus  | 3      | Jeans      | |
| +--------+--------+------------+ |
+----------------------------------+
Pros: Simple, low overhead
Cons: Risk of data leakage, complex queries, no isolation

Strategy 2: Separate Databases
+-------------+    +-------------+    +-------------+
| nexus_db    |    | acme_db     |    | beta_db     |
| +--------+  |    | +--------+  |    | +--------+  |
| |products|  |    | |products|  |    | |products|  |
| +--------+  |    | +--------+  |    | +--------+  |
| |sales   |  |    | |sales   |  |    | |sales   |  |
| +--------+  |    | +--------+  |    | +--------+  |
+-------------+    +-------------+    +-------------+
Pros: Complete isolation
Cons: Connection overhead, backup complexity, cost at scale

Strategy 3: Schema-Per-Tenant
+-----------------------------------------------------+
| pos_platform database                                |
|                                                      |
| +-----------+  +--------------+  +--------------+   |
| | shared    |  | tenant_nexus |  | tenant_acme  |   |
| +-----------+  +--------------+  +--------------+   |
| | tenants   |  | products     |  | products     |   |
| | plans     |  | sales        |  | sales        |   |
| | features  |  | inventory    |  | inventory    |   |
| +-----------+  | customers    |  | customers    |   |
|                +--------------+  +--------------+   |
+-----------------------------------------------------+
Pros: Isolation + efficiency, easy backup/restore per tenant
Cons: More complex migrations (but manageable)

Decision Matrix

RequirementShared TablesSeparate DBsSchema-Per-Tenant
Data IsolationPoorExcellentExcellent
PerformanceGoodExcellentVery Good
Backup/RestoreComplexSimpleSimple
Connection OverheadLowHighLow
Query ComplexityHighLowLow
Compliance (SOC2)DifficultEasyEasy
Cost at ScaleLowHighMedium
Migration ComplexityLowLowMedium

Note: The Architecture Styles analysis (L.10A.4 above) selected Row-Level Isolation with PostgreSQL RLS as the production strategy, which aligns with BRD v18.0 data models (135 occurrences of tenant_id). The Schema-Per-Tenant comparison above is preserved for reference and as an alternative should physical isolation requirements change.


L.10A.4B Tenant Resolution & Middleware

Detailed Implementation Reference (from former Multi-Tenancy Design chapter, now consolidated here):

Tenant Resolution Flow

Tenant Resolution Flow (Row-Level Security)
=============================================

                     +---------------------------+
                     |   Incoming Request        |
                     |   nexus.pos-platform.com  |
                     +-------------+-------------+
                                   |
                                   v
                     +---------------------------+
                     |   Extract Subdomain       |
                     |   subdomain = "nexus"     |
                     +-------------+-------------+
                                   |
                                   v
                     +---------------------------+
                     |   Lookup in shared.tenants|
                     |   WHERE subdomain = ?     |
                     +-------------+-------------+
                                   |
            +----------------------+----------------------+
            |                                             |
      [Found]                                       [Not Found]
            |                                             |
            v                                             v
+---------------------------+               +---------------------------+
| SET LOCAL                 |               | Return 404               |
| app.current_tenant_id    |               | "Tenant not found"       |
| = '<tenant-uuid>'        |               +---------------------------+
+-------------+-------------+
              |
              v
+---------------------------+
| Continue with request     |
| RLS policies filter all   |
| queries by tenant_id      |
+---------------------------+

Express Tenant Middleware (RLS)

// src/middleware/tenant-middleware.ts

import type { Request, Response, NextFunction } from 'express';
import pino from 'pino';
import { prisma } from '../prisma-client';

const logger = pino({ name: 'TenantMiddleware' });

export function createTenantMiddleware(tenantService: TenantService) {
  return async (req: Request, res: Response, next: NextFunction) => {
    // 1. Extract subdomain from host
    const host = req.hostname;
    const subdomain = extractSubdomain(host);

    if (!subdomain) {
      res.status(400).json({ error: 'Invalid tenant' });
      return;
    }

    // 2. Lookup tenant in shared schema (cached in Redis)
    const tenant = await tenantService.getBySubdomain(subdomain);

    if (!tenant) {
      res.status(404).json({ error: 'Tenant not found' });
      return;
    }

    if (tenant.status === 'suspended') {
      res.status(403).json({ error: 'Account suspended' });
      return;
    }

    // 3. Store tenant in request for downstream use
    req.tenant = tenant;
    req.tenantId = tenant.id;

    logger.debug({ tenantSlug: tenant.slug, tenantId: tenant.id }, 'Resolved tenant');

    // 4. Set RLS context on the Prisma connection
    await prisma.$executeRaw`SET app.current_tenant = ${tenant.id}`;

    next();
  };
}

function extractSubdomain(host: string): string | null {
  // nexus.pos-platform.com -> nexus
  // localhost:5000 -> null (development fallback)
  const parts = host.split('.');
  if (parts.length >= 3) {
    return parts[0];
  }
  // Development fallback: check X-Tenant-Id header
  return null;
}

// src/services/tenant-service.ts

import { PrismaClient, type Tenant } from '@prisma/client';

interface CreateTenantRequest {
  slug: string;
  name: string;
  subdomain: string;
  planId: string;
}

export class TenantService {
  constructor(private prisma: PrismaClient) {}

  async getBySubdomain(subdomain: string): Promise<Tenant | null> {
    return this.prisma.tenant.findUnique({ where: { subdomain } });
  }

  async getBySlug(slug: string): Promise<Tenant | null> {
    return this.prisma.tenant.findUnique({ where: { slug } });
  }

  async createTenant(request: CreateTenantRequest): Promise<string> {
    // 1. Create tenant record (RLS — no schema creation needed)
    const tenant = await this.prisma.tenant.create({
      data: {
        slug: request.slug,
        name: request.name,
        subdomain: request.subdomain,
        planId: request.planId,
        status: 'active',
      },
    });

    // 2. Seed default data with tenant context
    await this.seedTenantDefaults(tenant.id);

    logger.info({ slug: request.slug, tenantId: tenant.id }, 'Created tenant');

    return tenant.id;
  }

  private async seedTenantDefaults(tenantId: string): Promise<void> {
    // Set RLS context for seeding
    await this.prisma.$executeRaw`SET app.current_tenant = ${tenantId}`;

    // Seed default roles, permissions, subscription features
    // All rows automatically scoped by tenant_id
  }
}

Prisma Client with RLS Tenant Context

// src/prisma-client.ts

import { PrismaClient } from '@prisma/client';

// Base Prisma client
export const prisma = new PrismaClient();

// Prisma client extended with tenant context via middleware
prisma.$use(async (params, next) => {
  // Defense-in-depth: ensure tenant_id is always set on creates
  // RLS handles query filtering at the database level
  if (params.action === 'create' && params.args.data && !params.args.data.tenantId) {
    // tenantId should be set by the service layer
    // This middleware logs a warning if it's missing
    console.warn(`Missing tenantId on ${params.model} create`);
  }
  return next(params);
});

RLS Session Variable via Prisma Extension

// src/prisma-tenant.ts

import { PrismaClient } from '@prisma/client';

/**
 * Creates a tenant-scoped Prisma client that sets the RLS session variable
 * on every query. Use this in request handlers after tenant resolution.
 */
export function createTenantPrisma(tenantId: string): PrismaClient {
  const prisma = new PrismaClient();

  // Set RLS session variable before each query
  prisma.$use(async (params, next) => {
    await prisma.$executeRaw`SET app.current_tenant = ${tenantId}`;
    return next(params);
  });

  return prisma;
}

L.10A.4C Tenant Provisioning (RLS)

Detailed Implementation Reference — Row-Level Security provisioning (no schema creation):

New Tenant Signup Flow (RLS)
=============================

[Nexus POS]                         [API]                          [Database]
      |                               |                                  |
      | 1. POST /tenants              |                                  |
      |   { name, slug, plan }        |                                  |
      |------------------------------>|                                  |
      |                               |                                  |
      |                               | 2. Validate slug uniqueness      |
      |                               |--------------------------------->|
      |                               |                                  |
      |                               | 3. INSERT INTO tenants           |
      |                               |   (returns tenant_id UUID)       |
      |                               |--------------------------------->|
      |                               |                                  |
      |                               | 4. SET app.current_tenant =      |
      |                               |   '{tenant_id}'                  |
      |                               |--------------------------------->|
      |                               |                                  |
      |                               | 5. Seed default data             |
      |                               |   (roles, permissions)           |
      |                               |   All rows get tenant_id via RLS |
      |                               |--------------------------------->|
      |                               |                                  |
      |                               | 6. Create admin user             |
      |                               |   (tenant_id set automatically)  |
      |                               |--------------------------------->|
      |                               |                                  |
      | 7. Return tenant details      |                                  |
      |   { id, subdomain, status }   |                                  |
      |<------------------------------|                                  |
      |                               |                                  |
      | 8. Redirect to tenant portal  |                                  |
      |   nexus.pos-platform.com      |                                  |
      |                               |                                  |

Key difference from schema-per-tenant: No CREATE SCHEMA step. All tenant data lives in the public schema with tenant_id columns. RLS policies enforce isolation at the database level via SET app.current_tenant.


L.10A.4D Migration Strategy (Single Schema + RLS)

Detailed Implementation Reference — With RLS, all tenants share the same schema. Migrations apply once to the public schema:

Prisma Migrate (Single Schema)

# Generate migration from schema changes
npx prisma migrate dev --name add_loyalty_tier

# Apply in production (called at deploy time or server startup)
npx prisma migrate deploy

Migration Script Example

-- Migration: Add loyalty_tier to customers
-- File: prisma/migrations/20250115_add_loyalty_tier/migration.sql
-- Note: Single ALTER TABLE — RLS means all tenant rows are in one table

ALTER TABLE customers
  ADD COLUMN IF NOT EXISTS loyalty_tier VARCHAR(20) DEFAULT 'bronze';

-- Backfill existing rows (optional)
UPDATE customers SET loyalty_tier = 'bronze' WHERE loyalty_tier IS NULL;

Key advantage of RLS over schema-per-tenant: Migrations run once against the public schema instead of looping through N tenant schemas. Prisma Migrate handles this natively with a single migration directory.

Tenants Table SQL Reference

-- Tenant Registry (public schema — RLS exempted, admin-only access)
CREATE TABLE tenants (
    id              UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    slug            VARCHAR(50) UNIQUE NOT NULL,   -- 'nexus', 'acme'
    name            VARCHAR(255) NOT NULL,         -- 'Nexus Clothing'
    subdomain       VARCHAR(100) UNIQUE NOT NULL,  -- 'nexus.pos-platform.com'
    plan_id         UUID REFERENCES subscription_plans(id),
    status          VARCHAR(20) DEFAULT 'active',  -- active, suspended, trial
    trial_ends_at   TIMESTAMPTZ,
    created_at      TIMESTAMPTZ DEFAULT NOW(),
    updated_at      TIMESTAMPTZ DEFAULT NOW()
);

-- Subscription Plans (admin-only, no tenant_id — global config)
CREATE TABLE subscription_plans (
    id              UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    name            VARCHAR(100) NOT NULL,         -- 'Starter', 'Professional'
    code            VARCHAR(50) UNIQUE NOT NULL,   -- 'starter', 'pro', 'enterprise'
    price_monthly   DECIMAL(10,2),
    price_yearly    DECIMAL(10,2),
    max_locations   INTEGER DEFAULT 1,
    max_registers   INTEGER DEFAULT 2,
    max_employees   INTEGER DEFAULT 5,
    max_products    INTEGER DEFAULT 1000,
    features        JSONB DEFAULT '{}',            -- Feature flags
    is_active       BOOLEAN DEFAULT TRUE,
    created_at      TIMESTAMPTZ DEFAULT NOW()
);

-- Feature Flags (admin-only, no tenant_id — global config)
CREATE TABLE feature_flags (
    id              UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    key             VARCHAR(100) UNIQUE NOT NULL,  -- 'loyalty_program'
    name            VARCHAR(255) NOT NULL,
    description     TEXT,
    default_enabled BOOLEAN DEFAULT FALSE,
    created_at      TIMESTAMPTZ DEFAULT NOW()
);

-- Insert default plans
INSERT INTO subscription_plans (name, code, price_monthly, max_locations, max_registers, max_employees, max_products) VALUES
('Starter', 'starter', 49.00, 1, 2, 5, 1000),
('Professional', 'pro', 149.00, 3, 10, 25, 10000),
('Enterprise', 'enterprise', 499.00, -1, -1, -1, -1);  -- -1 = unlimited

L.10A.5 Commission Reversal Decision

AttributeValue
Decision IDADR-BRD-005
ContextNeed fair commission adjustment when sales are voided or items are returned
DecisionProportional Reversal on returns, Full Reversal on voids
Alternatives Considered1) Full reversal always, 2) Proportional (selected), 3) No reversal
RationaleFair to employees; maintains incentive alignment; distinguishes mistakes (voids) from returns
ReferenceBRD-v12 §1.8

Commission Reversal Rules:

┌─────────────────────────────────────────────────────────────┐
│              COMMISSION REVERSAL LOGIC                       │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  VOID (Same day, before drawer close):                      │
│  ├── Reversal: 100% (full)                                  │
│  ├── Rationale: Mistake correction, sale didn't happen      │
│  └── Example: $6 commission → reverse $6                    │
│                                                              │
│  RETURN (After sale completed):                             │
│  ├── Reversal: Proportional to returned value               │
│  ├── Formula: Original Commission × (Returned / Original)  │
│  └── Example:                                               │
│      Sale: $120, Commission: $6 (5%)                        │
│      Return: $80 of items                                   │
│      Reversal: $6 × ($80/$120) = $4.00                     │
│      Net Commission: $6 - $4 = $2.00                       │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Configuration:

commissions:
  default_rate_percent: 2.0
  category_rates:
    electronics: 3.0
    services: 5.0

  # Reversal rules
  reverse_on_void: true
  void_reversal_method: "full"        # 100%

  reduce_on_return: true
  return_reversal_method: "proportional"  # Based on value

L.10A.6 Geographic Expansion Strategy

AttributeValue
Decision IDADR-BRD-006
ContextInitial deployment in Virginia with planned expansion to other US states and international
DecisionVirginia-First with modular jurisdiction architecture
Phases1) Virginia (Day 1), 2) US expansion (Year 2), 3) International (Year 3+)
ReferenceBRD-v12 §1.17.3

Expansion Strategy:

┌─────────────────────────────────────────────────────────────┐
│              GEOGRAPHIC EXPANSION ROADMAP                    │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  PHASE 1: Virginia (Day 1)                                  │
│  ├── Tax: State 4.3% + Local 1% + Regional 0.7%            │
│  ├── Gift Cards: 5-year minimum expiry allowed              │
│  └── Compliance: Virginia Consumer Protection Act           │
│                                                              │
│  PHASE 2: US Expansion                                       │
│  ├── California: No gift card expiry, $10 cash-out rule    │
│  ├── Oregon: No sales tax                                   │
│  ├── New York: Complex local taxes                          │
│  └── Florida: No income tax, tourism taxes                  │
│                                                              │
│  PHASE 3: International                                      │
│  ├── Canada: GST/HST/PST provincial variations              │
│  ├── EU: VAT with reverse charge for B2B                    │
│  └── UK: Post-Brexit VAT rules                              │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Design Principle: Always design for the most restrictive jurisdiction (California for US), then enable features where permitted.

Gift Card Jurisdiction Matrix:

JurisdictionExpiry AllowedInactivity FeeCash-Out Required
VirginiaYes (5yr min)Yes (after 12mo)No
CaliforniaNoNoYes ($10 threshold)
New YorkNoNoNo
DefaultNoNoNo

L.10A.7 Decision Dependency Graph

┌─────────────────────────────────────────────────────────────┐
│              ARCHITECTURE DECISION DEPENDENCIES              │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│                    ┌──────────────────┐                     │
│                    │ Geographic Scope │                     │
│                    │   (ADR-BRD-006)  │                     │
│                    └────────┬─────────┘                     │
│                             │                                │
│              ┌──────────────┼──────────────┐                │
│              ▼              ▼              ▼                │
│     ┌────────────┐  ┌────────────┐  ┌────────────┐        │
│     │ Tax Engine │  │ Gift Card  │  │ Compliance │        │
│     │(ADR-BRD-002)│  │   Rules    │  │   Rules    │        │
│     └──────┬─────┘  └────────────┘  └────────────┘        │
│            │                                                │
│            ▼                                                │
│     ┌────────────┐                                         │
│     │  Offline   │───────────────────────────┐             │
│     │(ADR-BRD-001)│                          │             │
│     └──────┬─────┘                           │             │
│            │                                  ▼             │
│            ▼                          ┌────────────┐       │
│     ┌────────────┐                    │ Payment    │       │
│     │ Multi-     │                    │(ADR-BRD-003)│       │
│     │ Tenancy    │                    └────────────┘       │
│     │(ADR-BRD-004)│                                        │
│     └────────────┘                                         │
│                                                              │
└─────────────────────────────────────────────────────────────┘

L.11 Style Decision Summary

Final Selection

+------------------------------------------------------------------+
|                   ARCHITECTURE DECISION SUMMARY                    |
|                        (v2.0 - Panel Reviewed)                    |
+------------------------------------------------------------------+
|                                                                   |
|  QUESTION: What is the primary architecture style?                |
|  ANSWER:   Event-Driven Modular Monolith                          |
|                                                                   |
|  ┌─────────────────────────────────────────────────────────────┐ |
|  │                    SELECTED PATTERNS                         │ |
|  ├─────────────────────────────────────────────────────────────┤ |
|  │  ✅ Modular Monolith      → Central API                     │ |
|  │  ✅ Microkernel (Plugin)  → Nexus POS                       │ |
|  │  ✅ Event-Driven          → PostgreSQL Events (v1.0)        │ |
|  │                             Kafka (v2.0, when justified)    │ |
|  │  ✅ Event Sourcing        → Sales (Full) + Inventory (Audit)│ |
|  │                             + Integrations (Audit-trail)    │ |
|  │  ✅ CQRS                  → Sales Module (Read/Write split) │ |
|  │  ✅ Online-First+Fallback → Nexus POS (API + SQLite cache)  │ |
|  │  ✅ Row-Level with RLS    → Multi-Tenant Isolation          │ |
|  │  ✅ Integration Gateway   → Module 6 (Extractable)          │ |
|  │  ✅ Circuit Breaker       → External API Resilience         │ |
|  │  ✅ Transactional Outbox  → Guaranteed Event Delivery       │ |
|  │  ✅ Provider Abstraction  → IIntegrationProvider Interface  │ |
|  │  ✅ Credential Vault      → HashiCorp Vault                 │ |
|  └─────────────────────────────────────────────────────────────┘ |
|                                                                   |
|  ┌─────────────────────────────────────────────────────────────┐ |
|  │                    REJECTED PATTERNS                         │ |
|  ├─────────────────────────────────────────────────────────────┤ |
|  │  ❌ Microservices         → Too complex for current scale   │ |
|  │  ❌ Space-Based           → Too complex for financial audit │ |
|  │  ❌ Schema-Per-Tenant     → Replaced by Row-Level with RLS │ |
|  │  ❌ Kafka (v1.0)          → Deferred to v2.0               │ |
|  └─────────────────────────────────────────────────────────────┘ |
|                                                                   |
+------------------------------------------------------------------+

Document Information

AttributeValue
Version7.0.0
Created2026-01-24
Updated2026-03-02
SourceArchitecture Styles Worksheet v2.0, BRD-v18.0, Chapters 02-06
AuthorClaude Code
ReviewerExpert Panel (Marcus Chen, Sarah Rodriguez, James O’Brien, Priya Patel)
StatusActive
PartII - Architecture
Chapter04 of 9
PreviousChapter 12 v2.0.0 (pre-restructure numbering)

Change Log

VersionDateChanges
7.0.02026-03-02Unified web app pivot: Tauri desktop wrapper removed, Nexus POS is now a single React web application (Vite). ADR-046 (dual deployment) superseded by ADR-052 (unified web app). Nexus Admin merged into Nexus POS as role-gated screens. better-sqlite3 replaced by SQLite WASM (sql.js + OPFS) for browser-based offline fallback. Hardware layer rewritten: Tauri Rust bridge removed, replaced by Star WebPRNT (receipts), USB HID keyboard wedge (scanners), Stripe Terminal SDK (payments), kick-out cable via printer port (cash drawers). All code samples updated to sql.js WASM API patterns. L.9A client application diagrams consolidated (POS+Admin→single app). Technology stack summary merged. All Tauri, better-sqlite3, and Nexus Admin references updated throughout. ADR-048 (online-first) remains active with WASM runtime change only.
6.3.02026-03-01Comprehensive review: 50 findings resolved. 3 new ADRs (049-051). ADR-015/037 superseded. 6 missing tables added (69 total). 13 FK type fixes. 9 RFID RLS fixes. Ch 03 K.2.1 rewritten. Ch 05: 8 offline locations rewritten, state machine 7.12 updated. 25 BRD-v12→v20 NFR citations. Appendix F: Module 7 traceability added. 51 ADRs total.
6.2.02026-03-01Online-first pivot (ADR-048): Rewrote L.10A.1 from “Offline-First Strategy” to “Online-First with Offline Fallback”. SQLite schema reduced from 6 tables to 2 (product_cache + sales_queue). Removed L.10A.1H CRDTs entirely (~350 lines). Replaced complex sync queue with simple FIFO sales flush. Upgraded connection monitor from binary to 3-state (ONLINE/DEGRADED/OFFLINE). Added flag-on-sync price discrepancy detection. Updated all code samples (SyncService→SalesQueueFlush, SaleService→online-first, ConnectionMonitor→3-state).
6.1.02026-02-28Tech stack pivot from .NET/C# to TypeScript/Node.js. Rebranded to “Nexus”. Central API: Node.js + Express/Fastify (TypeScript) with Prisma ORM. POS Client: Tauri 2.0 + React/TypeScript. Admin Portal: React + TailwindCSS + shadcn/ui. Raptag Mobile: React Native + Expo. All C# implementation blocks converted to TypeScript (SyncService, SaleService, ConnectionMonitor, CRDTs, Projectors, Tenant Middleware, DbContext). Kafka v2.0 C# blocks annotated for future kafkajs conversion. Naming pass: SignalR→Socket.io, EF Core→Prisma, FluentValidation→Zod, Serilog→Pino, xUnit→Vitest, StackExchange.Redis→ioredis, ArchUnit→dependency-cruiser. Full tech stack summary table rewritten.
1.0.02026-01-24Initial document
1.1.02026-01-26Added Section L.10A (Key Architecture Decisions from BRD-v12) with 6 ADRs
2.0.02026-02-19Expert panel review (6.50/10): Replaced Schema-Per-Tenant with Row-Level RLS; deferred Kafka to v2.0 (PostgreSQL Events for v1.0); added Extractable Integration Gateway for Module 6; added L.1.9 Integration Patterns (Circuit Breaker, Transactional Outbox, Provider Abstraction, ACL, Saga); added L.4A CQRS/ES Scope per module; added L.4B Integration Architecture Patterns with diagrams; replaced SonarQube-only security with 6-Gate Security Test Pyramid; added HashiCorp Vault credential architecture; updated Style Evaluation Matrix scores; added integration-specific risks and mitigations
3.0.02026-02-22Consolidated implementation references from Chapters 05-09: Added L.4A.1-7 (Event Store schema, Kafka architecture, Schema Registry, DLQ pattern, Domain Events catalog, Projections, Temporal Queries, Snapshots from Ch 08); Added L.9A-9B (System Architecture diagrams, Data Flow patterns from Ch 05); Added L.9C (Domain Model bounded contexts, aggregates, ER diagram from Ch 07); Added L.10A.1A-1H (POS Client architecture, SQLite schema, Sync Queue, Conflict Resolution, Sync Processor, Sale Creation Flow, Connection Monitor, CRDTs from Ch 09); Added L.10A.4A-4D (Multi-Tenancy strategies comparison, Tenant Middleware, Provisioning workflow, Migration strategy from Ch 06)

Next Chapter: Chapter 05: Architecture Components (BRD v20.0)


This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 05: Architecture Components (BRD v20.0)

5.0 About This Chapter

This chapter contains the complete Business Requirements Document (BRD) v20.0 for the POS Platform. It serves as the authoritative source for all functional requirements, business rules, state machines, and module specifications.

Authority Rule: When any other chapter in this Blueprint conflicts with content in this chapter, this chapter (BRD) wins.

Module Overview

ModuleScopeBRD Sections
1. SalesPOS workflows, payments, returns, offline operations1.1-1.20
2. CustomersProfiles, groups, tiers, communication2.1-2.8
3. CatalogProducts, variants, pricing, multi-channel3.1-3.15
4. InventoryStock management, transfers, counting, RFID4.1-4.19
5. Setup & ConfigurationTenant config, roles, registers, RFID config5.1-5.21
6. IntegrationsShopify, Amazon, Google, payments, shipping6.1-6.13
7. State MachinesAll 16+ state machine definitions7.1-7.16

How to Use This Chapter

  • For implementation: Find the relevant Module and Section number
  • For business rules: Check the YAML business rules in each module
  • For state machines: See Module 7 (State Machine Reference)
  • For decisions: 113 decisions documented throughout, summarized in Appendix
  • For user stories: Gherkin acceptance criteria at the end of each module

This document consolidates all features into a modular architecture.

  • Module 1 (Sales): Covers Scanner, Financials, Discounts, Post-Sale corrections, Gift Cards, Exchanges, Special Orders, Multi-Store, Commissions, Cash Management, Offline Operations, Tax Engine, Payment Integration, and more.
  • Module 2 (Customers): Covers Profiles, Merging, Tax Logic, Data Management, Customer Groups, Notes, Communication Preferences, and Privacy Compliance.
  • Module 3 (Catalog): Covers Product Types & Data Model (with retail attributes, custom fields, UoM, shipping, templates, matrix management), Product Lifecycle, Pricing Engine (price hierarchy, price books, promotions, markdowns), Barcode Management, Categories/Seasons/Collections, Multi-Channel Management, Shopify Integration, Vendor Management, Search & Discovery, Label Printing, Media Management, Notes & Attachments, Permissions & Approvals, Product Analytics, and comprehensive User Stories with Gherkin acceptance criteria.
  • Module 4 (Inventory): Covers Inventory Status Model, Purchase Orders & Procurement, Receiving & Inspection, Reorder Management, Inventory Counting & Auditing, Inventory Adjustments, Inter-Store Transfers, Vendor RMA & Returns, Serial & Lot Tracking, Landed Cost & Costing, Product Movement History, POS & Sales Integration, Online Order Fulfillment, Offline Operations, Alerts & Notifications, Dashboard & Reports, Business Rules, and comprehensive User Stories with Gherkin acceptance criteria.
  • Module 5 (Setup & Configuration): Covers System Settings, Multi-Currency, Location Management, Supplier Configuration, User Profiles & Permissions, Time Tracking (Clock-In/Clock-Out), Register Management, Printers & Peripherals, Tax Configuration, UoM Management, Payment Methods, Custom Fields, Approval Workflows, Receipt Configuration, Email Templates, Loyalty Settings, Audit Logging, Consolidated Business Rules (YAML), Tenant Onboarding Wizard, Field Specifications Reference with Technical User Stories, and comprehensive User Stories with Gherkin acceptance criteria.
  • Module 6 (Integrations & External Systems): Covers Integration Architecture (provider abstraction, retry/backoff, circuit breaker, idempotency, rate limiting, webhook pipeline), Shopify Integration (enhanced with GraphQL, bulk operations, third-party POS rules, BOPIS, omnichannel), Amazon SP-API Integration (OAuth/LWA, catalog/listings/orders/FBA APIs, FBA+FBM fulfillment, compliance, safety buffers), Google Merchant API Integration (product data management, local inventory, disapproval prevention, image requirements, GBP integration), Cross-Platform Product Data Requirements (unified validation matrix, strictest-rule-wins), Cross-Platform Inventory Sync Rules (safety buffers, oversell prevention, channel-specific rules), Payment Processor Integration, Email Provider Integration, Carrier & Shipping Integration, Integration Hub, Integration Business Rules (YAML), and comprehensive User Stories with Gherkin acceptance criteria.

1. Sales Module

1.1 Core Sales Workflow (Item Entry & Logic)

Scope: Scanner/Manual Entry, Inventory Checks, Parking, and Customer Association.

Cross-Reference: See Module 4, Section 4.13 for inventory reservation model during sales.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant SC as Scanner
    participant API as Backend
    participant DB as DB
    participant PROMO as Promo Engine

    Note over U, PROMO: Phase 1: Initiation & Entry

    loop Action Loop
        U->>UI: Toggle Mode (Sale / Return / Exchange)

        alt Input Methods
            U->>UI: Scan Barcode / Search SKU
            UI->>API: GET /product/{sku}
        else Scanner Broadcast
            SC->>UI: Tags Detected (Array)
            UI->>API: POST /products/bulk-lookup
            Note right of API: Max 50 tags per request
        end

        API->>DB: Fetch Price, Stock, Tax
        DB-->>UI: Return Product Data

        alt Stock Validation
            opt Mode == Sale
                UI->>UI: Check Stock > 0
                alt Low Stock
                    UI-->>U: Warning / Block Item
                end
            end
        end

        alt Mode Check
            opt Mode == Exchange
                U->>UI: Load Original Sale for Exchange
                UI->>API: GET /orders/{id}
                API-->>UI: Return Original Sale Items
                UI->>UI: Select Items to Exchange OUT
                UI->>UI: Scan/Add New Items IN
                UI->>UI: Calculate Price Difference
                Note right of UI: Links to Exchange flow in Section 1.4
            end
        end

        UI->>UI: Add to Cart

        par Intelligence & Context
            UI->>PROMO: Analyze Cart Context
            PROMO-->>UI: Trigger Upsell Alert ("Buy 1 more for 10% off")
        and Customer Attachment
            opt Attach Customer
                UI->>API: GET /customer/{id} (Loyalty/Debt/Price Tier)
                API-->>UI: Return Profile (Credit Limit, Tax Class, Price Level)
                UI->>UI: Recalculate Prices (if Price Tier applies)
                UI->>UI: Recalculate Tax (if Exempt)
            end
        end
    end

    opt Session Management
        U->>UI: Click "Park Sale"
        UI->>API: POST /sales/park
        API->>DB: Serialize State & Release Locks

        U->>UI: Click "Retrieve Sale"
        UI->>API: GET /sales/parked
        API-->>UI: Restore Cart
    end

1.1.1 Parked Sale State Machine

stateDiagram-v2
    [*] --> ACTIVE: Cart Created
    ACTIVE --> PARKED: Staff Parks Sale
    PARKED --> ACTIVE: Staff Retrieves Sale
    PARKED --> EXPIRED: TTL Exceeded (4 hours)
    EXPIRED --> [*]: Inventory Released
    ACTIVE --> PENDING: Proceed to Payment

Parked Sale Rules:

  • Maximum parked sales per terminal: 5
  • TTL (Time-to-Live): 4 hours
  • Inventory is soft-reserved while parked (visible to other terminals with warning)
  • Expired parked sales auto-release inventory and log reason

1.1.2 Reports: Core Sales

ReportPurposeKey Data Fields
Daily Sales SummaryEnd-of-day overview of all transactionsDate, total sales, transaction count, avg transaction value, payment method breakdown
Item Entry Method ReportTrack how items are entered into the systemScanner vs manual entry counts, scanner success rate, failed scan count
Parked Sales ReportMonitor parked sales activity and expirationsParked count, retrieved count, expired count, avg park duration
Hourly Sales HeatmapIdentify peak sales hours for staffingHour, transaction count, total revenue, avg items per transaction

1.2 Discounts & Pricing Logic

Scope: Line-item overrides, Global discounts, Promotion application, Price Tiers, and Loyalty Redemptions.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Phase 2: Modification & Pricing

    loop Pricing Actions
        alt Line Item Modification
            U->>UI: Select Item -> Override Price
            opt Manager Auth
                UI-->>U: Prompt PIN
                U->>UI: Enter PIN
            end
            UI->>UI: Apply New Price & Reason Code (e.g., "Damaged")
        end

        alt Discounting
            U->>UI: Apply Global Discount / Promo Code / Coupon
            UI->>API: Validate Code (Expiry/Stacking/Single-Use)
            API-->>UI: Valid

            Note right of UI: Critical Calculation Order:
            UI->>UI: 1. Apply Price Tier (Wholesale/VIP)
            UI->>UI: 2. Apply Line Discounts
            UI->>UI: 3. Apply Global % (Excluding Non-Discountable)
            UI->>UI: 4. Apply Coupons
            UI->>UI: 5. Calculate Tax (on discounted subtotal)
            UI->>UI: 6. Apply Loyalty Redemptions (after tax)
        end
    end

1.2.1 Discount Calculation Order (Definitive)

The system applies discounts in this strict order:

OrderTypeExampleApplies To
1Price TierWholesale pricingBase price replacement
2Line Discounts“Damaged - 20% off”Individual items
3Automatic Promos“Buy 2 Get 1 Free”Qualifying items
4Global Discount“10% off entire order”Subtotal (excl. non-discountable)
5Coupons“SAVE10” codeAfter global discount
6Tax CalculationState + Local taxOn final discounted amount
7Loyalty Redemption“500 points = $5 off”Final subtotal after tax

Non-Discountable Items: Gift cards, deposits, and items flagged is_discountable = false are excluded from global discounts.

1.2.2 Reports: Discounts & Pricing

ReportPurposeKey Data Fields
Discount Usage ReportTrack all discounts appliedDiscount type, frequency, total value, avg discount %, top discounted items
Promotion EffectivenessMeasure promo campaign successPromo code, redemption count, revenue impact, items sold via promo
Coupon PerformanceTrack coupon redemption ratesCoupon code, issued count, redeemed count, expired count, revenue impact
Price Override AuditMonitor manual price changesOverride count, avg override %, reason codes, authorizing manager

1.3 Financial Settlement (Payments, Layaway, Third-Party Financing)

Scope: Split tenders, Credit Limits, Gift Cards, Third-Party Financing (Affirm), and Finalization.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB
    participant PAY as Payment Gateway

    Note over U, DB: Phase 3: Settlement

    U->>UI: Click "Pay"

    loop Tender Processing
        U->>UI: Select Method
        Note right of UI: Multiple tenders allowed: cash + card(s), multiple cards, etc.

        alt Cash
            UI-->>U: Show "Collect: $20.03"
            U->>UI: Enter Amount Received
            UI->>UI: Calculate Change Due

        else Gift Card
            U->>UI: Scan/Enter Gift Card Number
            UI->>API: GET /giftcards/{number}/balance
            API-->>UI: Return Balance & Expiry
            alt Sufficient Balance
                UI->>UI: Deduct from Gift Card
                UI->>UI: Add to Tender List
            else Insufficient Balance
                UI-->>U: "Card Balance: $X. Apply partial?"
                U->>UI: Apply Partial Amount
            end

        else On-Account (Store Credit)
            UI->>API: Check Credit Limit (Balance + Pending Layaways + Cart)
            alt Exceeds Limit
                API-->>UI: Block Transaction
            else Approved
                UI->>UI: Add to Tender List
            end

        else Layaway Deposit
            U->>UI: Select Layaway Mode
            UI->>UI: Validate Min Deposit %
            Note right of UI: Sale Status -> LAYAWAY

        else Credit Card (SAQ-A Flow)
            UI->>API: POST /payments/initiate {amount, order_id}
            API->>PAY: Send amount to terminal
            Note over PAY: Customer taps/inserts card
            PAY-->>API: Token + Approval Code
            API->>DB: Store token (never card data)
            API-->>UI: Payment Approved

        else Third-Party Financing (Affirm)
            U->>UI: Select "Pay with Affirm"
            UI->>API: POST /payments/affirm/initiate {amount, order_id, customer}
            API->>PAY: Create Affirm Checkout Session
            PAY-->>API: Redirect URL / QR Code
            API-->>UI: Display QR Code or Redirect
            Note over PAY: Customer completes Affirm application on their device
            PAY-->>API: Webhook: Loan Approved + Charge ID
            API->>DB: Store Affirm charge_id, loan_id, status
            API-->>UI: Payment Approved (Affirm)
            Note right of API: Full amount received from Affirm; customer pays Affirm directly
        end

        UI->>UI: Update Remaining Balance
    end

    UI->>API: POST /orders/finalize

    par Backend Operations
        API->>DB: Write Order Record
        API->>DB: Update Inventory (Decrement Sale / Increment Return)
        API->>DB: Update Customer (Loyalty Points / Increase Debt)
        API->>DB: Update Gift Card Balance (if used)
        API->>DB: Record Commission (Employee ID + Amount)
    end

    API-->>UI: Transaction Success

    opt Receipt Printing
        U->>UI: Select Template (Thermal / A4 Invoice / Gift Receipt)
        UI->>U: Print / Email Receipt
    end

1.3.1 Order State Machine

stateDiagram-v2
    [*] --> DRAFT: Cart Created
    DRAFT --> PENDING: Click Pay
    PENDING --> PARTIAL_PAID: Partial Payment
    PARTIAL_PAID --> PENDING: More Payment Needed
    PENDING --> PAID: Full Payment
    PARTIAL_PAID --> PAID: Full Payment
    PAID --> COMPLETED: Finalized
    PAID --> HOLD_FOR_PICKUP: Hold Requested
    HOLD_FOR_PICKUP --> READY_FOR_PICKUP: Items Staged
    READY_FOR_PICKUP --> COMPLETED: Customer Picked Up
    READY_FOR_PICKUP --> HOLD_EXPIRED: Deadline Passed
    HOLD_EXPIRED --> CONTACT_CUSTOMER: Staff Notified
    CONTACT_CUSTOMER --> READY_FOR_PICKUP: Deadline Extended
    CONTACT_CUSTOMER --> REFUNDED: Customer Wants Refund
    COMPLETED --> VOIDED: Void Action (Same Day)
    COMPLETED --> PARTIALLY_RETURNED: Partial Return
    PARTIALLY_RETURNED --> FULLY_RETURNED: All Items Returned
    VOIDED --> [*]
    FULLY_RETURNED --> [*]
    REFUNDED --> [*]

1.3.2 Layaway State Machine

stateDiagram-v2
    [*] --> DEPOSIT_PAID: Min Deposit Received
    DEPOSIT_PAID --> RESERVED: Inventory Reserved
    RESERVED --> RESERVED: Additional Payment
    RESERVED --> PAID_IN_FULL: Final Payment
    PAID_IN_FULL --> COMPLETED: Items Released
    RESERVED --> CANCELLED: Customer Cancels
    RESERVED --> FORFEITED: Payment Deadline Missed
    CANCELLED --> [*]
    FORFEITED --> [*]
    COMPLETED --> [*]

1.3.3 Credit Limit Calculation

When checking if a customer can use On-Account payment:

Available Credit = Credit Limit - (Current Debt + Pending Layaway Balances + Current Cart Total)

Example:

  • Credit Limit: $500
  • Current Debt: $150
  • Pending Layaway (remaining balance): $100
  • Current Cart: $200
  • Available Credit: $500 - ($150 + $100 + $200) = $50
  • Result: Blocked (cart exceeds available credit by $150)

1.3.4 Reports: Financial Settlement

ReportPurposeKey Data Fields
Payment Method BreakdownAnalyze tender mixCash total, card total, gift card total, on-account total, Affirm total, split tender count
Affirm Financing SummaryTrack third-party financing usageAffirm transaction count, total financed, avg loan amount, approval rate
Layaway Status ReportMonitor active layawaysActive count, total deposits, total remaining balances, overdue count
On-Account Aging ReportTrack customer credit usageCustomer, balance, credit limit, days outstanding, aging buckets (30/60/90)

1.4 Post-Sale Management (History, Void, Returns, Exchanges)

Scope: Corrections, History, Returns, Dedicated Exchanges, Receipt Reprinting, and Data Export.

sequenceDiagram
    autonumber
    participant U as Manager
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    U->>UI: Open Sales History
    U->>UI: Apply Filters (Date, User, Status)
    UI->>API: GET /sales/history

    alt Action: Void (Same-Day Correction Only)
        Note right of U: "Oops, wrong item - same day"
        UI->>API: GET /orders/{id}/void-eligibility
        API-->>UI: Check if same business day & drawer still open

        alt Eligible for Void
            U->>UI: Click Void -> Confirm
            UI->>API: POST /sales/{id}/void

            par Reversal
                API->>DB: Reverse Inventory & Loyalty
                API->>DB: Reverse Commission (Full)
                API->>DB: Set Status "VOIDED"
            end

            UI-->>U: Alert: "Manually Refund Card Terminal"
        else Not Eligible (Different Day)
            UI-->>U: "Cannot void - use Return instead"
        end

    else Action: Return (with Policy Check)
        Note right of U: "Customer brought it back"
        U->>UI: Scan Receipt Barcode
        UI->>API: POST /receipts/validate {barcode_data}
        API->>DB: Verify receipt authenticity & match to order
        alt Receipt Valid
            API-->>UI: Receipt Verified - Load Original Sale
        else Receipt Invalid
            API-->>UI: "Invalid Receipt - Cannot Process Return"
            UI-->>U: "Receipt validation failed. Verify receipt."
        end
        UI->>API: GET /sales/{id}/return-eligibility
        API-->>UI: Return Policy Result

        alt Within Policy (Receipt + Time)
            UI->>UI: Select Items to Return
            UI->>UI: Process Refund to Original Payment
            API->>DB: Reverse Commission (Proportional)
        else Outside Policy (No Receipt / Expired)
            UI-->>U: "Policy Exception - Store Credit Only"
            opt Manager Override
                UI-->>U: Prompt Manager PIN
                U->>UI: Enter PIN + Reason Code
            end
            UI->>UI: Issue Store Credit
        end

    else Action: Exchange (Dedicated Flow)
        Note right of U: "Customer wants different size"
        U->>UI: Load Original Sale -> Click "Exchange"
        UI->>UI: Select Item(s) to Exchange OUT
        UI->>UI: Scan/Add New Item(s) IN
        UI->>UI: Calculate Price Difference

        alt Customer Owes Money
            UI-->>U: "Collect: $15.00 difference"
            U->>UI: Process Payment
        else Store Owes Refund
            UI-->>U: "Refund: $10.00 to customer"
            U->>UI: Process Refund
        else Even Exchange
            UI->>UI: No Payment Required
        end

        UI->>API: POST /sales/exchange
        API->>DB: Create Exchange Record (Links Old & New)
        API->>DB: Update Inventory (Both Directions)
        API->>DB: Adjust Commission (if price difference)

    else Action: Reprint Receipt
        U->>UI: Click "Reprint Receipt"
        UI->>API: GET /orders/{id}/receipt
        API-->>UI: Return Receipt Data
        U->>UI: Select Format (Thermal / A4 / Email)
        opt Email to Different Address
            U->>UI: Enter Email Address
            UI->>API: POST /orders/{id}/email-receipt
        end

    else Action: Pay Off Layaway
        U->>UI: Retrieve Layaway
        UI->>UI: Pay Remaining Balance
        UI->>API: Finalize (Status: COMPLETED)
        API->>DB: Release Reserve -> Sold
    end

Cross-Reference: See Module 4, Section 4.13 for POS inventory integration details.

1.4.1 Void vs. Return Rules

AspectVoidReturn
When allowedSame business day, drawer openAny time within policy
InventoryReversed immediatelyReversed on completion
CommissionFull reversalProportional reversal
Card refundManual on terminal onlyStaff chooses: Manual on terminal OR Automatic via token
Cash refundCash returned from drawerCash returned from drawer
Audit trail“VOIDED” status“RETURNED” line items
Use caseCashier mistakeCustomer return

Card Refund Method Selection (Returns Only):

  • Manual on terminal: Customer presents physical card. Staff processes refund on the payment terminal. Use when customer is present with their card.
  • Automatic via token: System uses the stored payment token to process refund without card present. Use when customer does not have their card or for remote returns.
  • Cash payments: Refund is always cash from drawer. No token option available for cash transactions.

1.4.2 Reports: Post-Sale

ReportPurposeKey Data Fields
Void SummaryTrack voided transactionsVoid count, total value, reason codes, voiding employee, authorizing manager
Return SummaryTrack returns by periodReturn count, total refund value, refund method breakdown, top returned items
Exchange SummaryTrack exchange activityExchange count, price difference (net), upgrade vs downgrade ratio
Refund Method ReportAnalyze refund processingManual on terminal count, automatic via token count, cash refund count

Email Template: TMPL-REFUND-CONFIRMATION

FieldValue
TriggerRefund processed (card or store credit)
RecipientCustomer (if email on file)
ContentRefund amount, method, expected processing time, original order reference

1.5 Gift Card Management

Scope: Selling, Activating, Redeeming, Balance Management, and Jurisdiction Compliance.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Gift Card Operations

    alt Sell New Gift Card
        U->>UI: Scan Gift Card (or Enter Number)
        U->>UI: Enter Load Amount
        UI->>API: POST /giftcards/activate
        API->>DB: Create Gift Card Record (Number, Balance, Expiry)
        API->>DB: Set Jurisdiction Rules (based on store location)
        API-->>UI: Activation Success
        UI->>UI: Add Gift Card to Cart as Product
        Note right of UI: Proceeds through normal checkout
    end

    alt Check Balance
        U->>UI: Click "Gift Card Balance"
        U->>UI: Scan/Enter Card Number
        UI->>API: GET /giftcards/{number}/balance
        API-->>UI: Display Balance & Expiry Date (if applicable)
    end

    alt Reload Existing Card
        U->>UI: Scan Gift Card
        UI->>API: GET /giftcards/{number}
        API-->>UI: Card Found - Current Balance
        U->>UI: Enter Reload Amount
        UI->>UI: Add Reload to Cart
        Note right of UI: Balance updated after payment
    end

    alt Cash Out (California Compliance)
        U->>UI: Scan Gift Card
        UI->>API: GET /giftcards/{number}
        API-->>UI: Return Balance & Jurisdiction
        alt Balance <= Cash Out Threshold
            UI-->>U: "Eligible for Cash Out: $8.50"
            U->>UI: Process Cash Out
            API->>DB: Zero Balance, Record Cash Out
        else Balance > Threshold
            UI-->>U: "Not eligible for cash out"
        end
    end

1.5.1 Gift Card State Machine

stateDiagram-v2
    [*] --> INACTIVE: Card Manufactured
    INACTIVE --> ACTIVE: Activated at POS (Sold)
    ACTIVE --> ACTIVE: Partial Redemption
    ACTIVE --> ACTIVE: Reload
    ACTIVE --> DEPLETED: Balance = $0.00
    ACTIVE --> EXPIRED: Past Expiry Date (where allowed)
    DEPLETED --> ACTIVE: Reloaded
    DEPLETED --> CASHED_OUT: Cash Out Processed
    EXPIRED --> [*]
    CASHED_OUT --> [*]

    note right of ACTIVE
        Balance > $0
        Within expiry (if applicable)
    end note

    note right of DEPLETED
        Balance = $0
        Can be reloaded
    end note

1.5.2 Gift Card Jurisdiction Compliance

RuleVirginiaCaliforniaNew YorkDefault
Expiry AllowedYes (5yr min)NoNoNo
Inactivity FeesYes (after 12mo)NoNoNo
Cash Out ThresholdNone$10.00NoneNone
Cash Out RequiredNoYesNoNo

Implementation: Store location determines which jurisdiction rules apply. System defaults to most restrictive (California-style) and enables features where permitted.

1.5.3 Reports: Gift Cards

ReportPurposeKey Data Fields
Gift Card Liability ReportTrack outstanding gift card balancesTotal active cards, total outstanding balance, avg balance per card
Gift Card Activity ReportMonitor gift card transactionsActivations, reloads, redemptions, cash-outs, expired cards by period
Gift Card AgingIdentify dormant cardsCard number, last activity date, balance, days inactive

1.6 Special Orders & Back Orders

Scope: Ordering out-of-stock items with customer deposits.

sequenceDiagram
    autonumber
    participant U as Staff
    participant C as Customer
    participant UI as POS UI
    participant API as Backend
    participant DB as DB
    participant INV as Inventory/Purchasing

    Note over U, INV: Special Order Flow

    U->>UI: Search Product -> Out of Stock
    UI-->>U: "Available for Special Order"

    U->>UI: Click "Create Special Order"
    UI->>UI: Attach Customer (Required)
    UI->>UI: Enter Quantity Needed
    UI->>UI: Calculate Deposit (Min 50% or Full)

    C->>U: Agrees to Deposit
    U->>UI: Process Deposit Payment
    UI->>API: POST /special-orders/create

    par Order Creation
        API->>DB: Create Special Order Record
        API->>DB: Link Customer & Deposit Payment
        API->>DB: Set Status: DEPOSIT_PAID
        API->>INV: Notify Purchasing Team
    end

    API-->>UI: Order #SO-12345 Created
    UI->>U: Print Special Order Receipt

    Note over INV, DB: Later - Item Arrives

    INV->>API: POST /special-orders/{id}/received
    API->>DB: Update Status: READY_FOR_PICKUP
    API-->>C: Send Notification (SMS/Email)

    Note over U, C: Customer Pickup

    U->>UI: Retrieve Special Order
    UI->>UI: Show Deposit Already Paid
    UI->>UI: Calculate Remaining Balance
    U->>UI: Collect Remaining Payment
    UI->>API: POST /special-orders/{id}/complete
    API->>DB: Status: COMPLETED

1.6.1 Special Order State Machine

stateDiagram-v2
    [*] --> CREATED: Order Initiated
    CREATED --> DEPOSIT_PAID: Deposit Received
    DEPOSIT_PAID --> ORDERED: Sent to Vendor
    ORDERED --> RECEIVED: Item Arrived at Store
    RECEIVED --> READY_FOR_PICKUP: Inspected & Staged
    READY_FOR_PICKUP --> COMPLETED: Customer Picked Up
    READY_FOR_PICKUP --> ABANDONED: No Pickup (30+ days)

    CREATED --> CANCELLED: Customer Cancels (No Deposit)
    DEPOSIT_PAID --> CANCELLED_REFUND: Customer Cancels (Refund Deposit)

    CANCELLED --> [*]
    CANCELLED_REFUND --> [*]
    COMPLETED --> [*]
    ABANDONED --> [*]

1.6.2 Reports: Special Orders

ReportPurposeKey Data Fields
Special Order Status ReportTrack all special orders by statusOrder ID, customer, item, status, deposit amount, days in current status
Special Order AgingIdentify overdue or stalled ordersOrders past expected date, orders approaching abandonment threshold

Email Template: TMPL-SPECIAL-ORDER-READY

FieldValue
TriggerSpecial order status changes to READY_FOR_PICKUP
RecipientCustomer
ContentOrder details, remaining balance, store address, pickup deadline

1.7 Multi-Store Inventory & Transfers

Scope: Cross-store inventory lookup, transfers, and reservations (requires full payment).

Cross-Reference: See Module 4, Section 4.8 for inter-store transfer details.

sequenceDiagram
    autonumber
    participant U as Staff
    participant C as Customer
    participant UI as POS UI
    participant API as Backend
    participant DB as DB
    participant S2 as Store B

    Note over U, S2: Multi-Store Inventory Check

    U->>UI: Search Product -> Low/No Stock
    U->>UI: Click "Check Other Stores"
    UI->>API: GET /inventory/multi-store/{sku}
    Note right of API: Eventually consistent (max 5 min stale)
    API-->>UI: Return Stock Levels (All Locations)

    UI-->>U: Display: "Store B: 5 units, Store C: 2 units"

    alt Request Transfer to This Store
        U->>UI: Select Store B -> "Request Transfer"
        UI->>UI: Enter Quantity
        UI-->>U: "Customer must pay in full to process"

        C->>U: Agrees to Pay
        U->>UI: Add Item to Cart (Status: TRANSFER_PENDING)
        U->>UI: Complete Full Payment

        UI->>API: POST /transfers/request
        API->>DB: Create Transfer Record (PAID)
        API->>S2: Notify Store B to Ship
        API-->>UI: Transfer #TRF-789 Created

        UI-->>U: "Item will arrive in 2-3 days"
        UI->>U: Print Transfer Receipt for Customer

    else Reserve at Other Store (Customer Pickup)
        U->>UI: Select Store B -> "Reserve for Pickup"
        UI-->>U: "Customer must pay in full to reserve"

        C->>U: Agrees to Pay
        U->>UI: Process Full Payment

        UI->>API: POST /reservations/create
        API->>DB: Create Reservation (PAID)
        API->>S2: Reserve Item at Store B
        API-->>UI: Reservation #RES-456 Created

        UI-->>U: "Reserved at Store B until [date]"
        UI->>U: Print Pickup Voucher for Customer
    end

    Note over S2, DB: Store B Fulfillment

    S2->>API: POST /transfers/{id}/picked
    API->>DB: Update Status: PICKING
    S2->>API: POST /transfers/{id}/shipped
    API->>DB: Update Status: SHIPPED
    Note right of DB: Carrier scan triggers IN_TRANSIT
    API-->>U: Notification: "Transfer Shipped"

1.7.1 Transfer State Machine

stateDiagram-v2
    [*] --> REQUESTED: Transfer Initiated
    REQUESTED --> PAID: Customer Paid in Full
    PAID --> PICKING: Source Store Processing
    PICKING --> SHIPPED: Handed to Carrier
    SHIPPED --> IN_TRANSIT: Carrier Scan Confirmed
    IN_TRANSIT --> RECEIVED: Arrived at Destination
    RECEIVED --> COMPLETED: Customer Notified & Picked Up

    REQUESTED --> CANCELLED: Cancelled Before Payment
    PAID --> CANCELLED_REFUND: Cancelled After Payment

    CANCELLED --> [*]
    CANCELLED_REFUND --> [*]
    COMPLETED --> [*]

1.7.2 Reservation State Machine

stateDiagram-v2
    [*] --> REQUESTED: Reservation Initiated
    REQUESTED --> PAID: Customer Paid in Full
    PAID --> RESERVED: Item Held at Store
    RESERVED --> PICKED_UP: Customer Collected
    RESERVED --> EXPIRED: Reservation Deadline Passed
    EXPIRED --> REFUND_PENDING: Auto-Refund Triggered
    REFUND_PENDING --> REFUNDED: Refund Processed

    REQUESTED --> CANCELLED: Cancelled Before Payment

    CANCELLED --> [*]
    PICKED_UP --> [*]
    REFUNDED --> [*]

1.7.3 Ship to Customer from Other Location

Scope: Direct shipping from a source store to the customer’s address, with carrier integration for real-time shipping cost calculation.

sequenceDiagram
    autonumber
    participant U as Staff
    participant C as Customer
    participant UI as POS UI
    participant API as Backend
    participant DB as DB
    participant S2 as Source Store
    participant SHIP as Carrier API

    Note over U, SHIP: Ship to Customer from Another Store

    U->>UI: Search Product -> Low/No Stock
    U->>UI: Click "Check Other Stores"
    UI->>API: GET /inventory/multi-store/{sku}
    API-->>UI: Return Stock Levels (All Locations)

    U->>UI: Select Source Store -> "Ship to Customer"
    UI-->>U: "Enter Customer Shipping Address"
    C->>U: Provides Shipping Address
    U->>UI: Enter Address Details

    UI->>API: POST /shipping/calculate
    Note right of API: {origin_store, destination_address, items, weight}
    API->>SHIP: Request Shipping Rates
    SHIP-->>API: Return Shipping Options
    API-->>UI: Display Shipping Options

    UI-->>U: "Standard (3-5 days): $8.99 | Express (1-2 days): $15.99"
    C->>U: Selects Shipping Option

    U->>UI: Add Item + Shipping to Cart
    UI->>UI: Total = Item Price + Shipping Cost
    UI-->>U: "Customer must pay in full"

    C->>U: Pays Full Amount (Item + Shipping)
    U->>UI: Process Payment

    UI->>API: POST /shipments/create
    API->>DB: Create Shipment Record (PAID)
    API->>S2: Notify Source Store to Pack & Ship
    API-->>UI: Shipment #SHP-101 Created

    UI-->>U: "Item will be shipped to customer"
    UI->>U: Print Shipment Receipt for Customer

    Note over S2, SHIP: Source Store Fulfillment

    S2->>API: POST /shipments/{id}/packed
    API->>DB: Update Status: PACKED
    S2->>SHIP: Request Shipping Label
    SHIP-->>S2: Return Label + Tracking Number
    S2->>API: POST /shipments/{id}/shipped {tracking_number}
    API->>DB: Update Status: SHIPPED
    API-->>C: Send Tracking Email to Customer

    Note over SHIP, DB: Delivery
    SHIP->>API: Webhook: Delivered
    API->>DB: Update Status: DELIVERED
    API-->>C: Send Delivery Confirmation Email

1.7.4 Ship-to-Customer State Machine

stateDiagram-v2
    [*] --> REQUESTED: Shipment Initiated
    REQUESTED --> PAID: Customer Paid (Item + Shipping)
    PAID --> PICKING: Source Store Processing
    PICKING --> PACKED: Items Packed
    PACKED --> SHIPPED: Label Generated & Handed to Carrier
    SHIPPED --> IN_TRANSIT: Carrier Pickup Confirmed
    IN_TRANSIT --> DELIVERED: Delivery Confirmed

    REQUESTED --> CANCELLED: Cancelled Before Payment
    PAID --> CANCELLED_REFUND: Cancelled After Payment (Full Refund)

    CANCELLED --> [*]
    CANCELLED_REFUND --> [*]
    DELIVERED --> [*]

1.7.5 Reports: Multi-Store & Shipping

ReportPurposeKey Data Fields
Transfer Status ReportTrack inter-store transfersTransfer ID, source/destination, status, days in transit, customer
Shipping Fulfillment ReportMonitor ship-to-customer ordersShipment ID, carrier, tracking, status, delivery date, shipping cost
Reservation ReportTrack cross-store reservationsReservation ID, store, item, status, expiry date, customer
Multi-Store Inventory DiscrepancyFlag stock mismatches after syncSKU, expected vs actual, location, last sync time

Email Template: TMPL-SHIPMENT-TRACKING

FieldValue
TriggerShipment status changes to SHIPPED
RecipientCustomer
ContentTracking number, carrier, estimated delivery, order details

Email Template: TMPL-DELIVERY-CONFIRMATION

FieldValue
TriggerShipment status changes to DELIVERED
RecipientCustomer
ContentDelivery confirmation, order summary, return/exchange policy link

1.8 Sales Commissions

Scope: Track employee sales for commission calculation with proportional reversal on returns.

Cross-Reference: See Module 5, Section 5.5 for user commission rate configuration.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Commission Tracking (Per Transaction)

    U->>UI: Login to POS (Employee ID Captured)

    Note right of UI: Throughout Sale...
    UI->>UI: Employee ID attached to session

    U->>UI: Complete Sale
    UI->>API: POST /orders/finalize

    par Commission Recording
        API->>DB: Calculate Commission Amount
        Note right of API: Based on: Sale Total, Product Categories, Employee Tier
        API->>DB: Insert Commission Record
        Note right of DB: {employee_id, order_id, amount, date, line_items[]}
    end

    Note over U, DB: Commission Reversal on Return

    U->>UI: Process Return (2 of 3 items)
    UI->>API: POST /returns/create

    par Proportional Reversal
        API->>DB: Calculate Return Value / Original Sale Value
        Note right of API: $80 returned / $120 sale = 66.7%
        API->>DB: Reverse 66.7% of Commission
        API->>DB: Update Commission Record
    end

    Note over U, DB: Commission Reporting

    U->>UI: Manager -> Reports -> Commissions
    UI->>API: GET /reports/commissions?date_range&employee
    API->>DB: Aggregate Commission Data
    API-->>UI: Return Commission Summary
    UI-->>U: Display: Employee | Sales | Returns | Net Commission

1.8.1 Commission Calculation Rules

commission_calculation:
  # Base calculation
  base_method: "percentage_of_sale"

  # Reversal rules
  void_reversal: "full"           # 100% reversal on void
  return_reversal: "proportional" # Based on returned value

  # Proportional calculation
  # Commission Adjustment = Original Commission × (Returned Value / Original Sale Value)

  # Example:
  # Original Sale: $120, Commission: $6.00 (5%)
  # Return: $80 worth of items
  # Reversal: $6.00 × ($80/$120) = $4.00
  # Net Commission: $6.00 - $4.00 = $2.00

1.8.2 Reports: Commissions

ReportPurposeKey Data Fields
Commission SummaryPeriod overview of all commissionsTotal sales, total commissions, avg commission rate, top earners
Commission by EmployeeIndividual employee performanceEmployee, sales count, sales total, commission earned, returns impact
Commission Reversal LogTrack commission adjustmentsOrder ID, original commission, reversal amount, reversal type (void/return), date

1.9 Return Policy Engine

Configuration Note: Store return and exchange policies are manually configured in the application’s Settings/Setup module. Policies are NOT hardcoded in the application. Each tenant can configure different policies per store location and per sales channel (online vs in-store).

Scope: Configurable return rules based on receipt, time, and item type.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Return Policy Evaluation

    U->>UI: Start Return

    alt Has Receipt
        U->>UI: Scan Receipt Barcode
        UI->>API: POST /receipts/validate {barcode_data}
        API->>DB: Verify receipt authenticity & match to order
        alt Receipt Valid
            API-->>UI: Receipt Verified
        else Receipt Invalid
            API-->>UI: "Invalid Receipt"
            UI-->>U: "Receipt validation failed"
        end
        UI->>API: GET /orders/{id}
        API-->>UI: Return Original Sale Data
        UI->>UI: Calculate Days Since Purchase

        alt Within 30 Days
            UI-->>U: "Full Refund Eligible"
            UI->>UI: Refund to Original Payment Method
        else 31-90 Days
            UI-->>U: "Store Credit Only"
            UI->>UI: Issue Store Credit
        else Beyond 90 Days
            UI-->>U: "Manager Approval Required"
            U->>UI: Enter Manager PIN
            U->>UI: Select Exception Reason
        end

    else No Receipt
        U->>UI: Scan Item Barcode
        UI->>API: GET /products/{sku}/current-price
        API-->>UI: Return Current Selling Price
        UI-->>U: "No Receipt - Store Credit at Current Price"
        UI-->>U: "Manager Approval Required"
        U->>UI: Enter Manager PIN
        UI->>UI: Issue Store Credit (Current Price)
    end

    alt Item-Specific Rules
        opt Final Sale Item
            UI-->>U: "BLOCKED: Final Sale - No Returns"
        end
        opt Opened Electronics
            UI-->>U: "Restocking Fee: 15%"
            UI->>UI: Deduct Restocking Fee
        end
    end

1.9.1 Default Policy Configuration Examples

Note: These are example default values only. Actual policies are configured per tenant in the application’s Settings/Setup module and are NOT hardcoded.

Online Sales Policy

PolicyTimeframeRefund MethodConditions
Return30 days from deliveryOriginal payment method minus shipping & processing feesItem in original condition, receipt required
Exchange30 days from deliveryPrice difference applies; shipping & processing fees excluded from refundSame category items preferred

In-Store Sales Policy

PolicyTimeframeRefund MethodConditions
Return24 hours from purchaseOriginal payment methodReceipt required (scanned for validation)
Exchange24 hours from purchasePrice difference appliesReceipt required (scanned for validation)

Policy Configuration Fields (Settings/Setup):

  • Return window (days/hours per channel)
  • Exchange window (days/hours per channel)
  • Refund method options (original method, store credit, etc.)
  • Restocking fee percentage and applicable categories
  • Final sale categories
  • Manager override permissions
  • Online shipping/processing fee exclusion rules

1.9.2 Reports: Return Policy

ReportPurposeKey Data Fields
Return Policy Exception ReportTrack manager overrides on return policyOrder ID, exception type, reason code, authorizing manager, refund amount
Return Reason AnalysisUnderstand why customers return itemsReason code, frequency, product categories, avg refund value
Channel Return ComparisonCompare online vs in-store returnsChannel, return count, return rate, avg processing time

1.10 Serial Number Tracking

Scope: Capture serial numbers for designated high-value items.

Cross-Reference: See Module 4, Section 4.10 for serial number tracking lifecycle.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Serial Number Capture at Sale

    U->>UI: Scan Product (Serial Required Flag)
    UI-->>U: "Enter Serial Number"
    U->>UI: Scan/Enter Serial Number

    UI->>API: POST /serials/validate
    alt Serial Already Sold
        API-->>UI: "ERROR: Serial already in system"
        UI-->>U: Block Item - Investigate
    else Serial Valid/New
        API-->>UI: Valid
        UI->>UI: Attach Serial to Line Item
    end

    U->>UI: Complete Sale
    UI->>API: POST /orders/finalize
    API->>DB: Store Serial with Order Line
    Note right of DB: {order_id, line_id, serial_number, product_sku}

    Note over U, DB: Serial Lookup (Returns/Warranty)

    U->>UI: Search by Serial Number
    UI->>API: GET /serials/{number}
    API-->>UI: Return Purchase History
    UI-->>U: "Sold on [date] to [customer] - Order #123"

1.10.1 Reports: Serial Number Tracking

ReportPurposeKey Data Fields
Serial Number Audit TrailFull history of serial-tracked itemsSerial number, product SKU, sale date, customer, return status
Missing Serial ReportFlag transactions missing required serialsOrder ID, product, serial required flag, serial captured (Y/N)

1.11 Hold for Pickup (Including BOPIS)

Scope: Fully paid items held for customer pickup at the CURRENT store. This includes both in-store holds and BOPIS (Buy Online, Pick Up In Store) orders. Different from Layaway (partial payment) and Reservation (item at another store).

Cross-Reference: See Module 4, Section 4.13 for inventory reservation model.

Reservation vs Hold for Pickup - Key Distinction:

AspectReservation (Section 1.7.2)Hold for Pickup (Section 1.11)
What it isReserve item at a DIFFERENT store for customer pickupPay for items at THIS store, pick up later
OriginIn-store POS (staff-initiated)In-store POS or Online order (BOPIS)
PaymentFull payment at originating storeFull payment required upfront
Inventory locationAt the remote storeAt the current store
Customer picks up atThe remote storeThe same store (or originating store for BOPIS)
BOPISNoYes - this is the BOPIS flow
Use case“Store B has it, I’ll drive there to get it”“I’ll pay now, come back Saturday” or “Order online, pick up in store”

Examples:

Reservation Example: Customer is at Store A. Item is out of stock. Store B has 3 units. Customer pays at Store A. Item is reserved at Store B. Customer drives to Store B to pick it up with their pickup voucher.

Hold for Pickup Example 1 (In-Store): Customer at Store A buys a large piece of furniture. Pays in full. Asks store to hold it until Saturday when they can bring a truck. Store stages the item. Customer returns Saturday to pick up.

Hold for Pickup Example 2 (Online/BOPIS): Customer browses the online store. Selects “Pick Up at Store A.” Pays online. Store A receives the order, stages the items. Customer receives “Ready for Pickup” notification. Customer walks into Store A and picks up.

sequenceDiagram
    autonumber
    participant U as Staff
    participant C as Customer
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Hold for Pickup Flow

    U->>UI: Add Items to Cart
    U->>UI: Attach Customer
    U->>UI: Click "Hold for Pickup"

    UI->>UI: Set Pickup Deadline (Default: 7 days)
    UI-->>U: "Customer must pay in full"

    C->>U: Pays Full Amount
    U->>UI: Process Payment

    UI->>API: POST /orders/finalize
    API->>DB: Create Order (Status: HOLD_FOR_PICKUP)
    API->>DB: Set Pickup Deadline
    API->>DB: Reserve Inventory

    API-->>UI: Order Complete
    UI->>U: Print Pickup Slip

    Note over U, DB: Customer Returns to Pickup

    U->>UI: Retrieve Held Order
    UI->>API: GET /orders/held/{id}
    API-->>UI: Display Order Details
    U->>UI: Verify Customer ID
    U->>UI: Click "Release to Customer"

    UI->>API: PATCH /orders/{id}/pickup-complete
    API->>DB: Status: COMPLETED
    API->>DB: Release Inventory Hold

    Note over API, DB: Expiry Handling (Background Job)

    API->>DB: Check Overdue Holds Daily
    alt Hold Expired
        API->>DB: Status: HOLD_EXPIRED
        API-->>U: Alert: "Hold #123 expired - contact customer"
    end

1.11.1 Hold for Pickup State Machine

stateDiagram-v2
    [*] --> HOLD_FOR_PICKUP: Full Payment + Hold Request
    HOLD_FOR_PICKUP --> READY_FOR_PICKUP: Items Staged
    READY_FOR_PICKUP --> COMPLETED: Customer Picked Up
    READY_FOR_PICKUP --> HOLD_EXPIRED: Deadline Passed
    HOLD_EXPIRED --> CONTACT_CUSTOMER: Staff Notified
    CONTACT_CUSTOMER --> READY_FOR_PICKUP: Deadline Extended
    CONTACT_CUSTOMER --> REFUNDED: Customer Wants Refund

    REFUNDED --> [*]
    COMPLETED --> [*]

1.12 Cash Drawer Management

Scope: Opening float, blind counts, variance tracking, X-reports (mid-shift), and Z-reports (end-of-shift).

Cross-Reference: See Module 5, Section 5.7 for register configuration and Section 5.6 for clock-in/clock-out time tracking.

sequenceDiagram
    autonumber
    participant U as Staff
    participant M as Manager
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Shift Start - Open Drawer

    M->>UI: Open Cash Drawer Session
    M->>UI: Enter Opening Float Amount
    UI->>API: POST /cash-drawer/open
    API->>DB: Create Drawer Session (opening_float, start_time)
    API-->>UI: Drawer Session Started

    Note over U, DB: During Shift - Transactions

    loop Cash Transactions
        U->>UI: Process Cash Sale/Refund
        UI->>DB: Record Cash In/Out
    end

    opt Mid-Shift Check (X-Report)
        U->>UI: Click "X-Report"
        UI->>API: GET /cash-drawer/x-report
        API->>DB: Calculate Current Expected Amount
        Note right of API: Expected = Float + Cash Sales So Far - Cash Refunds - Payouts
        API-->>UI: Return X-Report Data
        UI->>U: Print/Display X-Report
        Note right of UI: X-Report does NOT close the drawer
        Note right of UI: Can be run multiple times per shift
    end

    Note over U, DB: Shift End - Close Drawer

    U->>UI: Click "Close Drawer"
    UI-->>U: "Perform Blind Count"

    U->>UI: Enter Counted Cash (Blind - no expected shown)
    UI->>API: POST /cash-drawer/count

    API->>DB: Calculate Expected Amount
    Note right of API: Expected = Float + Cash Sales - Cash Refunds - Payouts
    API->>DB: Calculate Variance (Counted - Expected)

    alt Variance Within Tolerance
        API-->>UI: "Drawer Balanced"
    else Variance Outside Tolerance
        API-->>UI: "Variance: -$5.00 - Manager Approval Required"
        M->>UI: Enter PIN + Variance Reason
    end

    API->>DB: Close Drawer Session
    API->>DB: Record Final Counts & Variance

    UI->>U: Print Z-Report

    Note over M, DB: Z-Report Contents
    Note right of UI: - Opening Float
    Note right of UI: - Cash Sales Total
    Note right of UI: - Cash Refunds Total
    Note right of UI: - Expected Cash
    Note right of UI: - Counted Cash
    Note right of UI: - Variance (+/-)
    Note right of UI: - Transaction Count

1.12.1 Cash Drawer State Machine

stateDiagram-v2
    [*] --> CLOSED: Drawer Secured
    CLOSED --> OPENING: Manager Opens
    OPENING --> OPEN: Float Entered
    OPEN --> OPEN: Transactions Processed
    OPEN --> COUNTING: Close Initiated
    COUNTING --> BALANCED: Variance Within Tolerance
    COUNTING --> VARIANCE_DETECTED: Variance Outside Tolerance
    VARIANCE_DETECTED --> MANAGER_REVIEW: Awaiting Approval
    MANAGER_REVIEW --> BALANCED: Manager Approved
    BALANCED --> CLOSED: Z-Report Printed

    CLOSED --> [*]

1.12.2 X-Report vs Z-Report

AspectX-ReportZ-Report
WhenAny time during shiftEnd of shift only
Closes DrawerNoYes
Resets CountersNoYes
FrequencyUnlimited per shiftOnce per shift
Use CasesMid-shift audit, shift handoff check, manager spot-checkEnd-of-day close, final reconciliation
ContentSame as Z-Report (opening float, sales, refunds, expected cash)Same content + final blind count + variance

X-Report Use Cases:

  • Manager wants to verify cash during a busy period
  • Shift handoff between employees (outgoing staff checks before handing off)
  • Routine mid-day audit required by store policy
  • Investigating a suspected cash handling issue

1.12.3 Reports: Cash Drawer

ReportPurposeKey Data Fields
X-ReportMid-shift cash snapshot (does not close drawer)Opening float, cash sales, cash refunds, payouts, expected cash
Z-ReportEnd-of-shift final reconciliationSame as X-Report + blind count, variance, manager approval
Variance History ReportTrack cash variances over timeDate, shift, employee, expected, counted, variance, reason code
Cash Movement LogDetailed cash in/out recordTimestamp, type (sale/refund/payout/float), amount, employee

1.13 Price Check Mode

Scope: Quick price lookup without adding to cart.

sequenceDiagram
    autonumber
    participant U as Staff
    participant C as Customer
    participant UI as POS UI
    participant API as Backend

    C->>U: "How much is this?"

    U->>UI: Click "Price Check" Mode
    UI->>UI: Switch to Price Check Display

    U->>UI: Scan Item Barcode
    UI->>API: GET /products/{sku}
    API-->>UI: Return Product Info

    UI-->>U: Display Large Price
    UI-->>U: Show: Name, SKU, Price, Stock Level

    opt Promotion Active
        UI-->>U: "ON SALE: Was $50, Now $39.99"
    end

    U->>UI: Press Any Key / Timeout
    UI->>UI: Return to Normal Sale Mode

1.14 Coupon System

Scope: Single-use and multi-use coupons (separate from promo codes).

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Coupon Application

    U->>UI: Click "Apply Coupon"
    U->>UI: Scan/Enter Coupon Code

    UI->>API: POST /coupons/validate
    API->>DB: Lookup Coupon

    alt Single-Use Coupon (e.g., Birthday)
        API->>DB: Check if Already Redeemed
        alt Already Used
            API-->>UI: "Coupon Already Redeemed"
        else Valid
            API-->>UI: Return Discount Details
        end

    else Multi-Use Coupon (e.g., SAVE10)
        API->>DB: Check Usage Limit & Expiry
        API-->>UI: Return Discount Details
    end

    alt Valid Coupon
        UI->>UI: Apply Discount
        UI->>UI: Display Savings
        Note right of UI: Coupon marked for redemption at finalize
    end

    U->>UI: Complete Sale
    UI->>API: POST /orders/finalize

    par Coupon Processing
        API->>DB: Mark Single-Use Coupon as REDEEMED
        API->>DB: Increment Multi-Use Coupon Counter
        API->>DB: Link Coupon to Order
    end

1.14.1 Coupon State Machine

stateDiagram-v2
    [*] --> CREATED: Coupon Generated
    CREATED --> ACTIVE: Published/Distributed

    state ACTIVE {
        [*] --> AVAILABLE
        AVAILABLE --> APPLIED: Added to Cart
        APPLIED --> AVAILABLE: Removed from Cart
        APPLIED --> REDEEMED: Order Finalized
    }

    ACTIVE --> EXPIRED: Past Expiry Date
    ACTIVE --> DEPLETED: Usage Limit Reached (Multi-Use)
    REDEEMED --> [*]: Single-Use Complete
    EXPIRED --> [*]
    DEPLETED --> [*]

1.15 Flexible Loyalty Programs

Scope: Configurable loyalty: points-per-dollar, punch cards, spend thresholds.

Cross-Reference: See Module 5, Section 5.17 for loyalty program settings configuration (point rates, tier thresholds, gift card settings).

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Loyalty Program Types

    U->>UI: Attach Customer to Sale
    UI->>API: GET /customers/{id}/loyalty
    API-->>UI: Return Loyalty Profile & Active Programs

    alt Points Per Dollar Program
        Note right of UI: Earn 1 point per $1 spent
        UI->>UI: Calculate Points to Earn
        UI-->>U: "Customer earns 45 points"

        opt Redeem Points
            U->>UI: Click "Redeem Points"
            UI-->>U: "500 points = $5 off"
            U->>UI: Apply Redemption
        end

    else Punch Card Program
        Note right of UI: Buy 10, Get 1 Free
        UI->>UI: Check Qualifying Items in Cart
        UI-->>U: "Coffee Purchase: Punch 3 of 10"

        opt Card Complete
            UI-->>U: "FREE ITEM EARNED!"
            UI->>UI: Auto-Apply Free Item Discount
        end

    else Spend Threshold Program
        Note right of UI: Spend $100, Get $10 Off
        UI->>UI: Check Customer's Period Spend
        UI-->>U: "Customer has spent $85 this month"

        opt Threshold Reached This Sale
            UI-->>U: "$10 Reward Unlocked!"
            UI->>UI: Apply or Save for Next Visit
        end
    end

    U->>UI: Complete Sale
    UI->>API: POST /orders/finalize

    par Loyalty Updates
        API->>DB: Award Points Earned
        API->>DB: Update Punch Card Count
        API->>DB: Update Spend Totals
        API->>DB: Check Tier Upgrades
    end

1.15.1 Customer Tier State Machine

stateDiagram-v2
    [*] --> BRONZE: New Customer
    BRONZE --> SILVER: Spend >= $1,000/year
    SILVER --> GOLD: Spend >= $5,000/year
    GOLD --> GOLD: Maintains Spend
    GOLD --> SILVER: Annual Spend < $5,000
    SILVER --> BRONZE: Annual Spend < $1,000

    note right of BRONZE
        1x points
        Standard pricing
    end note

    note right of SILVER
        1.5x points
        5% discount
    end note

    note right of GOLD
        2x points
        10% discount
        Early access
    end note

1.15.2 Reports: Loyalty Programs

ReportPurposeKey Data Fields
Loyalty Points SummaryTrack points economyTotal points issued, redeemed, expired, outstanding balance
Tier Distribution ReportCustomer breakdown by tierTier, customer count, avg spend, upgrade/downgrade count
Points Expiry ForecastPredict upcoming point expirationsCustomer, points expiring, expiry date, days remaining
Punch Card ActivityTrack punch card completionsProgram, cards started, cards completed, avg completion time
Loyalty ROI AnalysisMeasure loyalty program valuePoints cost, additional revenue from loyalty customers, retention rate

1.16 Offline Fallback Operations

Scope: Online-first architecture with offline fallback for network resilience per ADR-048.

BRD Amendment (v6.3.0): Rewritten per ADR-048 (Online-First with Offline Fallback). The POS operates API-primary via React Query. Offline mode is a degraded fallback, not the default operating mode. CRDTs, conflict resolution engines, and fixed queue limits have been removed.

Cross-Reference: See Module 4, Section 4.15 for offline inventory operations. See Ch 04, Section L.10A.1G for the 3-state connectivity model.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI (React Query)
    participant SQ as sales_queue (SQLite)
    participant API as Backend API
    participant DB as PostgreSQL

    Note over U, DB: Normal Operation (ONLINE)

    U->>UI: Process Sale
    UI->>API: POST /orders (API-primary)
    API->>DB: Validate & Write
    API-->>UI: Order Confirmed
    UI-->>U: "Sale Complete"

    Note over U, DB: Network Degrades → DEGRADED / OFFLINE

    UI->>UI: Connectivity monitor detects loss
    UI-->>U: Display "OFFLINE MODE" banner

    U->>UI: Process Sale
    UI->>SQ: Write to sales_queue (FIFO)
    Note right of SQ: product_cache provides read-only prices
    SQ-->>UI: Queued (#1)
    UI-->>U: "Sale Complete (Pending Sync)"
    UI->>U: Print Receipt with "OFFLINE" watermark

    loop Continue Offline Sales
        U->>UI: Process More Sales
        UI->>SQ: Append to sales_queue (FIFO, unlimited)
        UI-->>U: Show Queue Count (e.g., "3 pending")
    end

    Note over UI, DB: Network Restored → SYNCING

    UI->>UI: Connectivity monitor detects restoration
    UI-->>U: Display "SYNCING..." Indicator

    loop Flush sales_queue (FIFO order)
        SQ->>API: POST /orders/sync (oldest first)
        API->>DB: Apply current server prices & write

        alt Price Discrepancy
            API-->>UI: Flagged — cached price differs from current
            Note right of UI: Logged for manager review (no block)
        end

        API-->>UI: Synced
        SQ->>SQ: Remove from queue
    end

    UI-->>U: "All transactions synced" → ONLINE

1.16.1 Connectivity State Machine

stateDiagram-v2
    [*] --> ONLINE: App Start (API reachable)
    ONLINE --> DEGRADED: Intermittent connectivity
    DEGRADED --> OFFLINE: API unreachable (3 consecutive failures)
    DEGRADED --> ONLINE: Stable connection restored
    OFFLINE --> SYNCING: API reachable again
    SYNCING --> ONLINE: sales_queue empty
    SYNCING --> OFFLINE: Connection lost during sync

    note right of DEGRADED
        API calls attempted first
        Falls back to local queue on failure
    end note

    note right of OFFLINE
        All sales written to sales_queue
        product_cache for read-only lookups
    end note

    note right of SYNCING
        FIFO flush of sales_queue
        Flag price discrepancies
    end note

BRD Amendment (v6.3.0): CONFLICT_REVIEW state removed per ADR-048. DEGRADED state added per Ch 04 L.10A.1G 3-state model. Conflicts replaced by flag-on-sync discrepancy detection.

1.16.2 Offline Fallback Rules

offline_mode:
  # Architecture: Online-first with offline fallback (ADR-048)
  strategy: "online_first"

  # Local SQLite tables
  local_storage:
    product_cache: "read_only"   # Stale prices for offline lookups
    sales_queue: "write_queue"   # FIFO queue, unlimited entries

  # Queue processing
  queue:
    order: "fifo"                # Strict first-in-first-out
    max_size: null               # Unlimited (no artificial cap)
    flush_trigger: "reconnection" # Real-time flush when API reachable

  # Discrepancy handling (replaces conflict resolution)
  discrepancy_handling:
    price_changed: "flag_for_review"  # Server applies current price, logs difference
    item_out_of_stock: "flag_for_review"  # Server records sale, flags for manager
    strategy: "server_authoritative"  # Server state always wins; discrepancies logged

  # Operations ALLOWED offline (sales only)
  allowed_offline:
    - sale_new
    - return_with_receipt
    - price_check               # From product_cache (stale warning shown)
    - parked_sale_create
    - parked_sale_retrieve

  # Operations BLOCKED offline
  blocked_offline:
    - customer_create          # Requires uniqueness check
    - credit_limit_check       # Requires real-time balance
    - on_account_payment       # Risk of exceeding limit
    - multi_store_inventory    # Requires network
    - gift_card_activation     # Must register immediately
    - gift_card_reload         # Risk of double-load
    - gift_card_balance_check  # Cached balance too risky
    - gift_card_redemption     # Balance could be stale
    - transfer_request         # Requires other store
    - reservation_create       # Requires other store
    - inventory_adjustment     # Requires server (see Section 4.15)
    - receiving                # Requires server (see Section 4.15)

1.16.3 Offline Sync Discrepancy Handling

When the sales_queue flushes on reconnection, the server applies current state and flags discrepancies for manager review. There is no conflict resolution engine – the server is authoritative.

Discrepancy TypeServer ActionManager Review
Price changed since saleApply current server price; log cached vs. server price differenceReview flagged transactions; decide if customer credit is warranted
Item out of stockRecord the sale; flag negative inventoryReview and approve negative balance, or adjust
Customer deletedReassign to “Walk-in Customer”Informational only
Promotion expiredApply current (non-promotional) priceReview flagged transactions
Transfer item sold at sourceFlag as unavailableCustomer notification via TMPL-OFFLINE-SOLD
Ship-to-customer item sold at sourceFlag as unavailableCustomer notification via TMPL-OFFLINE-SOLD
Reservation item sold at sourceFlag as unavailableCustomer notification via TMPL-OFFLINE-SOLD

1.16.4 Offline Availability Email Templates

When the system comes back online and discovers that a Transfer, Ship-to-Customer, or Reservation request cannot be fulfilled because the item was sold from the source location during the offline period, the system must automatically notify the customer.

Email Template: TMPL-OFFLINE-SOLD (Item Availability Change Notification)

FieldValue
Template IDTMPL-OFFLINE-SOLD
TriggerSync detects item sold from source location for Transfer, Ship-to-Customer, or Reserve requests
RecipientCustomer (email on file)
Subject“Update Regarding Your Order - Action Required”
ContentInforms customer that the requested item is no longer available at the source location. Asks the customer to contact the store at their earliest convenience to discuss available options (alternative locations, backorder, refund, etc.)
FallbackIf no customer email on file, create staff alert for manual outreach

Offline Availability Notification Rules:

offline_availability_notifications:
  # Notify customer when item sold from source location
  item_sold_at_source:
    notify_customer: true
    email_template: "TMPL-OFFLINE-SOLD"
    fallback_if_no_email: "staff_alert"
    # Staff alert appears in manager dashboard
    staff_alert_priority: "high"

1.17 Tax Calculation Engine

Scope: Custom tax engine with jurisdiction support, hierarchy rules, and exemptions.

Cross-Reference: See Module 5, Section 5.9 for tax jurisdiction setup, compound rate configuration (State/County/City), and rate assignment per location.

sequenceDiagram
    autonumber
    participant UI as POS UI
    participant API as Backend
    participant TAX as Tax Engine
    participant DB as DB

    Note over UI, DB: Tax Calculation Flow

    UI->>API: Calculate Tax for Cart
    API->>TAX: Submit Cart + Store Location + Customer

    TAX->>DB: Get Store Tax Jurisdiction
    Note right of DB: Store in Virginia: State 4.3% + Local 1%

    TAX->>DB: Get Customer Tax Status
    Note right of DB: Customer: Regular (no exemption)

    loop For Each Line Item
        TAX->>DB: Get Product Tax Category

        alt Product Override (e.g., Food)
            TAX->>TAX: Apply Product Tax Rate (0% for groceries)
        else Customer Exempt
            TAX->>TAX: Apply 0% Tax
        else Standard
            TAX->>TAX: Apply Jurisdiction Rate (5.3%)
        end
    end

    TAX-->>API: Return Tax Breakdown
    API-->>UI: Display Tax Summary

    Note right of UI: Tax Breakdown:
    Note right of UI: State Tax (4.3%): $4.30
    Note right of UI: Local Tax (1.0%): $1.00
    Note right of UI: Total Tax: $5.30

1.17.1 Tax Hierarchy (Priority Order)

1. Product-Level Override (Highest Priority)
   └── Example: "Grocery - Tax Exempt", "Prepared Food - 10%"

2. Customer-Level Exemption
   └── Example: "Reseller Certificate", "Diplomatic Status", "Non-Profit"

3. Location-Based Tax (Default)
   └── Based on store physical address
   └── Includes: State + County + City + Special District

1.17.2 Virginia Tax Configuration

tax_jurisdictions:
  virginia:
    state_rate: 4.3

    # Regional taxes (in addition to state)
    regions:
      hampton_roads:
        counties: ["Norfolk", "Virginia Beach", "Newport News", "Hampton"]
        additional_rate: 0.7

      northern_virginia:
        counties: ["Arlington", "Fairfax", "Loudoun", "Prince William"]
        additional_rate: 0.7

      central_virginia:
        counties: ["Henrico", "Chesterfield", "Richmond City"]
        additional_rate: 0.0

    # Local tax (most localities)
    default_local_rate: 1.0

    # Product exemptions
    exemptions:
      - category: "grocery_food"
        rate: 1.5  # Reduced rate for groceries
      - category: "prescription_drugs"
        rate: 0.0
      - category: "medical_equipment"
        rate: 0.0

tax_exemption_types:
  - code: "RESALE"
    description: "Reseller Certificate"
    requires_certificate: true
    certificate_expiry: true

  - code: "NONPROFIT"
    description: "501(c)(3) Non-Profit"
    requires_certificate: true
    certificate_expiry: true

  - code: "DIPLOMAT"
    description: "Diplomatic Exemption"
    requires_certificate: true
    certificate_expiry: false

  - code: "NATIVE"
    description: "Native American Tribal Member"
    requires_certificate: true
    certificate_expiry: false

1.17.3 Tax Engine Design for Expansion

Note: The Virginia compound tax jurisdiction model is the active reference implementation. See Section 5.9 for the tax_jurisdictions and tax_rates tables that implement the 3-level compound model (State + County + City).

jurisdiction_modules:
  virginia:
    status: "active"           # Reference implementation
    model: "compound_3_level"  # State + County/Regional + City
    sales_tax: true
    use_tax: false

  california:
    status: "planned"
    sales_tax: true
    district_taxes: true  # Complex district overlay

  oregon:
    status: "planned"
    sales_tax: false  # No sales tax state

  canada:
    status: "planned"
    gst: true
    pst: true  # Varies by province
    hst: true  # Harmonized in some provinces

  european_union:
    status: "planned"
    vat: true
    reverse_charge: true  # B2B cross-border

1.18 Payment Integration (SAQ-A)

Scope: Semi-integrated payment terminal architecture with PCI SAQ-A compliance.

Cross-Reference: Payment data storage rules, terminal communication protocol, processor configuration, and failure handling details have been consolidated into Module 6, Section 6.8. The payment flow sequence diagram below remains in this section as it is part of the core sales workflow.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Your Backend
    participant TERM as Payment Terminal
    participant PROC as Payment Processor

    Note over U, PROC: Card Payment Flow (SAQ-A)

    U->>UI: Click "Pay by Card"
    UI->>API: POST /payments/initiate
    Note right of API: {order_id, amount, terminal_id}

    API->>TERM: Send Payment Request
    Note right of TERM: Amount: $45.00

    TERM-->>U: "Insert/Tap Card"
    Note over TERM: Customer interacts with terminal only

    U->>TERM: Customer taps card
    TERM->>PROC: Encrypted Card Data
    Note right of PROC: Card data NEVER touches your system

    PROC-->>TERM: Authorization Response
    TERM-->>API: Token + Approval Code + Masked Card

    API->>API: Store Token (NOT card data)
    Note right of API: Stored: token, approval_code, ****1234, VISA

    API-->>UI: Payment Approved
    UI-->>U: "Approved - $45.00"

    Note over U, PROC: Refund Flow (Using Token)

    U->>UI: Process Refund
    UI->>API: POST /refunds/create
    Note right of API: {order_id, amount, reason}

    API->>API: Retrieve Stored Token
    API->>PROC: Refund Request with Token
    PROC-->>API: Refund Approved

    API-->>UI: Refund Complete

1.18.1 Payment Data Storage Rules

payment_data:
  # Data your system STORES
  stored:
    - transaction_id        # Your internal ID
    - payment_token         # Processor token for refunds
    - approval_code         # Authorization code
    - masked_card_number    # Last 4 digits only (****1234)
    - card_brand            # Visa, Mastercard, Amex, Discover
    - entry_method          # chip, tap, swipe, manual
    - terminal_id           # Which terminal processed
    - timestamp             # When processed
    - amount                # Transaction amount

  # Data your system NEVER stores (PCI prohibited)
  prohibited:
    - full_card_number      # 16-digit PAN
    - cvv_cvc               # Security code
    - track_data            # Magnetic stripe data
    - pin_block             # Encrypted PIN
    - emv_data              # Chip cryptogram (raw)

1.18.2 Terminal Communication

terminal_integration:
  protocol: "cloud_api"  # Terminal vendor's cloud service

  # Timeout settings
  payment_timeout_seconds: 60
  connection_timeout_seconds: 10

  # Terminal states
  states:
    - IDLE: "Ready for transaction"
    - WAITING_FOR_CARD: "Display amount, await tap/insert"
    - PROCESSING: "Communicating with processor"
    - APPROVED: "Transaction successful"
    - DECLINED: "Transaction declined"
    - ERROR: "Communication or hardware error"
    - CANCELLED: "Customer or staff cancelled"

  # Error handling
  on_timeout: "prompt_retry_or_cancel"
  on_decline: "display_reason_allow_retry"
  on_error: "log_and_alert_manager"

  # Void window (same-day before batch)
  same_day_void: true
  batch_close_time: "23:00"  # Auto-batch at 11 PM

1.18.3 Payment Terminal Failure Handling

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant TERM as Payment Terminal

    U->>UI: Click "Pay by Card"
    UI->>API: POST /payments/initiate
    API->>TERM: Send Payment Request

    alt Terminal Timeout
        TERM--xAPI: No Response (60s)
        API-->>UI: "Terminal not responding"
        UI-->>U: Options: Retry | Different Terminal | Cash | Cancel

    else Terminal Declined
        TERM-->>API: Declined (Insufficient Funds)
        API-->>UI: "Card Declined: Insufficient Funds"
        UI-->>U: Options: Try Another Card | Cash | Cancel

    else Terminal Error
        TERM-->>API: Error (Hardware Issue)
        API-->>UI: "Terminal Error"
        UI-->>U: Options: Different Terminal | Cash | Cancel
        API->>API: Log Error, Alert Manager
    end

1.18.4 Reports: Payment Integration

ReportPurposeKey Data Fields
Payment Terminal PerformanceMonitor terminal healthTerminal ID, transaction count, avg response time, error rate, decline rate
Decline Rate ReportTrack payment failuresDecline reason, frequency, terminal, time of day, retry success rate
Batch Settlement ReportDaily batch close summaryBatch date, transaction count, total amount, settlement status

1.19 Sales User Stories (Epics)

Epic 1.A: Core Sales & Inventory

  • Story 1.A.1 (Hybrid Entry): Staff can add items via Scanner (bulk array, max 50 tags) or Barcode (single SKU), with immediate stock validation.
  • Story 1.A.2 (Parking): Staff can “Park” a sale (max 5 per terminal, 4-hour TTL) to serve another customer and “Retrieve” it later. Parked items soft-reserve inventory.
  • Story 1.A.3 (Mixed Cart): A single transaction can contain both Sales (positive price) and Returns (negative price), calculating a Net Total.
  • Story 1.A.4 (Inventory Checks): System validates stock > 0 before adding to cart. Returns trigger INCREMENT stock event; Sales trigger DECREMENT.
  • Story 1.A.5 (Price Check Mode): Staff can scan items in “Price Check” mode to display price without adding to cart. Useful for customer inquiries.

Epic 1.B: Pricing & Promotion

  • Story 1.B.1 (Smart Promos): The system alerts staff (“Upsell Opportunity”) when a cart is eligible for a promo (e.g., “Buy 2 Get 1 Free”).
  • Story 1.B.2 (Granular Discounts): Line-item discounts apply before global discounts. Manager PIN is required for overrides above a certain %.
  • Story 1.B.3 (Discount Stacking): System prevents invalid stacking (e.g., cannot use Promo Code on “Clearance” items).
  • Story 1.B.4 (Price Tiers): Customers can be assigned price tiers (Retail, Wholesale, VIP, Employee) that apply different base prices before any discounts.
  • Story 1.B.5 (Coupon System): System supports both single-use coupons (birthday, referral) and multi-use coupons (promotional codes). Single-use coupons are marked redeemed after use.
  • Story 1.B.6 (Discount Order): Discounts apply in strict order: Price Tier → Line Discounts → Auto Promos → Global % → Coupons → Tax → Loyalty Redemptions. Loyalty redemptions apply after tax calculation.

Epic 1.C: Payments & Financials

  • Story 1.C.1 (On-Account): Trusted customers can buy on credit. System validates Current Debt + Pending Layaways + Cart <= Credit Limit. Paying off debt requires Cash/Card (prevents circular credit).
  • Story 1.C.2 (Layaway): Customers can reserve items with a partial deposit. Inventory is reserved immediately (Status: RESERVED), but revenue is not fully recognized until completion.
  • Story 1.C.3 (Split Tender): Transactions support mixed payments (e.g., $20 Cash + Remaining on Card). Customers can use multiple credit cards and combine cash + card(s) in any combination. Each card’s token is stored separately for refund processing.
  • Story 1.C.4 (Gift Cards): Staff can sell gift cards, reload existing cards, check balances, and accept gift cards as payment. Partial redemption is supported. Jurisdiction rules apply.
  • Story 1.C.5 (Cash Drawer Management): Each shift requires opening float entry, blind cash counts at close, variance tracking, X-report (mid-shift) and Z-report (end-of-shift) generation. Variances outside tolerance require manager approval.
  • Story 1.C.6 (Credit Card Payments - SAQ-A): Card payments use semi-integrated terminals. Card data never touches our system. Only tokens, approval codes, and masked card numbers are stored.
  • Story 1.C.7 (Payment Failures): When terminal times out, declines, or errors, staff can retry, switch terminals, accept cash, or cancel. All failures are logged.
  • Story 1.C.8 (Third-Party Financing - Affirm): Staff can offer Affirm as a payment option. Customer completes financing on their device. Store receives full payment from Affirm immediately. Customer repays Affirm per their loan terms.
  • Story 1.C.9 (Multiple Payment Methods): Customers can split payment across multiple credit cards or combine cash + card(s). System tracks each card’s token separately for individual refund processing.

Epic 1.D: Post-Sale & Data

  • Story 1.D.1 (Voiding): Voiding is only allowed same business day with drawer open. Voiding reverses inventory, loyalty, and commissions (full reversal). Record is flagged VOIDED, not deleted.
  • Story 1.D.2 (Returns): Returns require staff to scan the receipt for system validation before processing. Commission is reversed proportionally based on returned value. Refunds use stored payment tokens or manual terminal processing (staff chooses).
  • Story 1.D.3 (Receipts): Staff can choose between Thermal (standard), A4 (invoice), or Gift Receipts (hidden price) at print time.
  • Story 1.D.4 (Receipt Reprint): Staff can reprint any historical receipt or email to a different address.
  • Story 1.D.5 (History & Export): Managers can filter history by Date/User/Status and export to CSV (limit 1,000 rows for performance).
  • Story 1.D.6 (Return Policy Engine): System enforces return and exchange policies that are manually configured in the application’s Settings/Setup module. Policies are per-tenant, per-store, and per-channel (online vs in-store). Example defaults: 30 days full refund with receipt, 31-90 days store credit, no receipt = store credit at current price with manager approval.
  • Story 1.D.7 (Dedicated Exchanges): Staff can process exchanges as a single transaction showing item out, item in, and price difference. Exchange records link the original and new items. Commission adjusts for price difference.

Epic 1.E: Special Orders & Transfers

  • Story 1.E.1 (Special Orders): Staff can create special orders for out-of-stock items. Customer pays deposit (minimum 50% or configurable). System tracks order status and notifies customer on arrival.
  • Story 1.E.2 (Multi-Store Inventory): Staff can view inventory at all store locations (eventually consistent, max 5 min stale). Can request transfers or reserve items at other stores for customer pickup.
  • Story 1.E.3 (Transfer/Reserve Payment): Transfers and reservations require customer to pay in full before the request is submitted to the system. This prevents unpaid phantom requests.
  • Story 1.E.4 (Hold for Pickup): Fully paid orders can be held for customer pickup with a configurable time limit (default 7 days). System alerts staff when holds expire.
  • Story 1.E.5 (Ship to Customer): Staff can ship items from other store locations directly to the customer’s address. System integrates with carrier APIs to calculate real-time shipping costs based on origin store and destination address. Customer pays item price + shipping in full before shipment is initiated. Tracking number is shared with customer via email.

Epic 1.F: Tracking & Commissions

  • Story 1.F.1 (Serial Numbers): Designated products require serial number capture at sale. System validates serial hasn’t been previously sold. Serial numbers are searchable for warranty/return lookup.
  • Story 1.F.2 (Sales Commissions): Each transaction records the employee ID. Commission amounts are calculated based on sale total and stored for reporting.
  • Story 1.F.3 (Commission Reversal): Voided sales reverse commission fully. Returns reverse commission proportionally (returned value / original sale value).
  • Story 1.F.4 (Commission Reports): Managers can view commission reports by date range and employee, showing total sales, returns, and net commission earned.

Epic 1.G: Loyalty Programs

  • Story 1.G.1 (Points Program): Customers earn points per dollar spent. Points can be redeemed for discounts at configurable rates (e.g., 100 points = $1).
  • Story 1.G.2 (Punch Cards): Digital punch cards track qualifying purchases (e.g., 10 coffees = 1 free). Punches are automatically applied based on product categories.
  • Story 1.G.3 (Spend Thresholds): Customers earn rewards when spending thresholds are met (e.g., spend $100/month, get $10 off). Rewards can be auto-applied or saved.
  • Story 1.G.4 (Loyalty Tiers): Customers automatically upgrade tiers (Bronze → Silver → Gold) based on spend. Higher tiers earn more points or get better rewards.

Epic 1.H: Offline & Resilience

BRD Amendment (v6.3.0): Updated per ADR-048 (Online-First with Offline Fallback).

  • Story 1.H.1 (Connectivity Detection): System monitors API reachability via 3-state model (ONLINE / DEGRADED / OFFLINE) with clear visual indicator for each state.
  • Story 1.H.2 (Offline Sales): Staff can process sales and returns with receipt while offline. Completed transactions are written to sales_queue (SQLite, FIFO, unlimited). Product prices come from read-only product_cache.
  • Story 1.H.3 (Blocked Offline): System blocks risky operations offline: new customer creation, credit checks, gift card activation/reload/redemption, multi-store operations, inventory adjustments, and receiving.
  • Story 1.H.4 (Auto Sync): When API becomes reachable, system automatically flushes sales_queue in FIFO order. Server applies current prices and flags any discrepancies.
  • Story 1.H.5 (Discrepancy Review): Manager can review flagged discrepancies (price differences, negative inventory) on the dashboard and take corrective action. No blocking conflict resolution step.

Epic 1.I: Tax Calculation

  • Story 1.I.1 (Jurisdiction Taxes): System calculates tax based on store physical address, applying state + county + city + district rates as applicable.
  • Story 1.I.2 (Tax Hierarchy): Product-level tax overrides take priority over customer exemptions, which take priority over default store rates.
  • Story 1.I.3 (Tax Exemptions): Customers with valid exemption certificates (resale, non-profit, diplomatic) can be flagged for tax-exempt purchases.
  • Story 1.I.4 (Tax Display): Receipt shows tax breakdown by jurisdiction (State Tax: $X, Local Tax: $Y).

1.20 Sales Acceptance Criteria (Gherkin)

Feature: Gift Card Operations

Feature: Gift Card Management
  As a retail staff member
  I need to sell, reload, and redeem gift cards
  So that customers can purchase and use store credit

  Background:
    Given I am logged into the POS system
    And the cash drawer is open

  Scenario: Sell a new gift card
    Given I have a physical gift card with number "GC-000000001234"
    And the gift card status is "INACTIVE"
    When I scan the gift card
    And I enter load amount "$50.00"
    And the customer pays "$50.00"
    Then the gift card status should be "ACTIVE"
    And the gift card balance should be "$50.00"
    And a receipt should print showing "Gift Card Activated: $50.00"

  Scenario: Check gift card balance
    Given a gift card "GC-000000001234" with balance "$35.50"
    When I click "Gift Card Balance"
    And I scan the gift card
    Then the display should show "Balance: $35.50"
    And the display should show expiry info based on jurisdiction

  Scenario: Partial redemption
    Given a gift card "GC-000000001234" with balance "$50.00"
    And a cart total of "$30.00"
    When I apply the gift card as payment
    Then the gift card balance should become "$20.00"
    And the order should be marked "PAID"
    And the gift card status should remain "ACTIVE"

  Scenario: Full redemption depletes card
    Given a gift card "GC-000000001234" with balance "$25.00"
    And a cart total of "$25.00"
    When I apply the gift card as payment
    Then the gift card balance should become "$0.00"
    And the gift card status should be "DEPLETED"

  Scenario: Insufficient balance prompts partial
    Given a gift card "GC-000000001234" with balance "$20.00"
    And a cart total of "$50.00"
    When I apply the gift card as payment
    Then the system should display "Card Balance: $20.00. Apply partial?"
    When I confirm partial application
    Then "$20.00" should be applied from the gift card
    And remaining balance should show "$30.00"

  Scenario: Reload existing gift card
    Given a gift card "GC-000000001234" with balance "$10.00"
    When I scan the gift card
    And I select "Reload"
    And I enter reload amount "$25.00"
    And the customer pays "$25.00"
    Then the gift card balance should be "$35.00"

  Scenario: Cash out in California
    Given the store is located in California
    And a gift card "GC-000000001234" with balance "$8.50"
    When I scan the gift card
    Then the system should show "Eligible for Cash Out: $8.50"
    When I process cash out
    Then the gift card balance should be "$0.00"
    And "$8.50" cash should be given to customer

Feature: Exchange Transactions

Feature: Dedicated Exchange Flow
  As a retail staff member
  I need to process exchanges efficiently
  So that customers can swap items in a single transaction

  Background:
    Given I am logged into the POS system
    And order "ORD-001" exists with item "Blue Shirt" at "$40.00"
    And the original sale had commission "$2.00"

  Scenario: Even exchange - same price items
    Given I load order "ORD-001" for exchange
    When I select "Blue Shirt" to exchange OUT
    And I scan "Red Shirt" priced at "$40.00" to exchange IN
    Then the price difference should show "$0.00"
    And I should see "Even Exchange - No Payment Required"
    When I complete the exchange
    Then a new exchange record should link "ORD-001" to the new order
    And inventory for "Blue Shirt" should INCREMENT by 1
    And inventory for "Red Shirt" should DECREMENT by 1
    And commission should remain unchanged

  Scenario: Customer owes money - upgrade
    Given I load order "ORD-001" for exchange
    When I select "Blue Shirt" ($40.00) to exchange OUT
    And I scan "Premium Jacket" priced at "$80.00" to exchange IN
    Then the price difference should show "Customer Owes: $40.00"
    When the customer pays "$40.00"
    And I complete the exchange
    Then the exchange should be recorded successfully
    And additional commission should be recorded for the $40.00 difference

  Scenario: Store owes refund - downgrade
    Given I load order "ORD-001" for exchange
    When I select "Blue Shirt" ($40.00) to exchange OUT
    And I scan "Basic Tee" priced at "$25.00" to exchange IN
    Then the price difference should show "Refund to Customer: $15.00"
    When I process the refund
    And I complete the exchange
    Then "$15.00" should be refunded to original payment method
    And commission should be reduced proportionally

Feature: Multi-Store Transfer (Full Payment Required)

Feature: Multi-Store Inventory Transfer
  As a retail staff member
  I need to request transfers from other stores
  So that customers can get items not available locally

  Background:
    Given I am logged into POS at "Store A"
    And "Store B" has 5 units of "SKU-12345"
    And "Store A" has 0 units of "SKU-12345"

  Scenario: Transfer request requires full payment
    Given a customer wants "SKU-12345" priced at "$75.00"
    When I search for "SKU-12345"
    And I click "Check Other Stores"
    Then I should see "Store B: 5 units"
    And I should see "Last updated: X minutes ago"
    When I click "Request Transfer" from "Store B"
    Then I should see "Customer must pay in full to process"
    When the customer pays "$75.00"
    Then a transfer record should be created with status "PAID"
    And "Store B" should receive a transfer notification
    And I should print a transfer receipt for the customer

  Scenario: Transfer blocked without payment
    Given a customer wants "SKU-12345" priced at "$75.00"
    When I click "Request Transfer" from "Store B"
    And the customer declines to pay
    Then no transfer record should be created
    And "Store B" inventory should remain unchanged

  Scenario: Reservation at other store requires full payment
    Given a customer wants to pick up "SKU-12345" at "Store B"
    When I click "Reserve at Store B"
    Then I should see "Customer must pay in full to reserve"
    When the customer pays "$75.00"
    Then a reservation should be created at "Store B"
    And the customer should receive a pickup voucher
    And the reservation should expire in 7 days

Feature: Return Policy Engine

Feature: Return Policy Enforcement
  As a retail staff member
  I need the system to enforce return policies
  So that returns are handled consistently

  Scenario: Full refund within 30 days with receipt
    Given order "ORD-001" was placed 15 days ago
    And the customer has the receipt
    When I scan the receipt
    And I select items to return
    Then the system should show "Full Refund Eligible"
    And the refund should go to the original payment method
    And commission should be reversed proportionally

  Scenario: Store credit for 31-90 days
    Given order "ORD-001" was placed 45 days ago
    And the customer has the receipt
    When I scan the receipt
    And I select items to return
    Then the system should show "Store Credit Only"
    And I should issue store credit for the return amount

  Scenario: Manager override required beyond 90 days
    Given order "ORD-001" was placed 120 days ago
    And the customer has the receipt
    When I scan the receipt
    And I select items to return
    Then the system should show "Manager Approval Required"
    When a manager enters their PIN
    And selects exception reason "Customer Goodwill"
    Then the return should proceed

  Scenario: No receipt - store credit at current price
    Given a customer wants to return "Blue Shirt"
    And the customer has no receipt
    And "Blue Shirt" current price is "$35.00"
    When I scan the item barcode
    Then the system should show "No Receipt - Store Credit at Current Price"
    And the system should show "Manager Approval Required"
    When a manager approves
    Then store credit for "$35.00" should be issued

  Scenario: Final sale items blocked
    Given order "ORD-001" contains item "Clearance Item" marked as "Final Sale"
    When I attempt to return "Clearance Item"
    Then the system should show "BLOCKED: Final Sale - No Returns"
    And the return should not proceed

  Scenario: Restocking fee for opened electronics
    Given order "ORD-001" contains "Headphones" in category "Electronics"
    And the item has been opened
    When I process the return
    Then the system should show "Restocking Fee: 15%"
    And the refund should be reduced by 15%

Feature: Void vs Return Distinction

Feature: Void vs Return Rules
  As a retail staff member
  I need clear rules for when to void vs return
  So that corrections are handled properly

  Scenario: Void allowed same day with drawer open
    Given order "ORD-001" was completed today
    And the cash drawer is still open
    When I select order "ORD-001"
    And I click "Void"
    Then the void should be allowed
    And inventory should be reversed immediately
    And commission should be fully reversed
    And the order status should be "VOIDED"

  Scenario: Void blocked after drawer close
    Given order "ORD-001" was completed today
    And the cash drawer has been closed
    When I select order "ORD-001"
    And I click "Void"
    Then the system should show "Cannot void - drawer closed. Use Return instead."

  Scenario: Void blocked next day
    Given order "ORD-001" was completed yesterday
    When I select order "ORD-001"
    And I click "Void"
    Then the system should show "Cannot void - different business day. Use Return instead."

  Scenario: Return uses proportional commission reversal
    Given order "ORD-001" has 3 items totaling "$120.00"
    And commission was "$6.00" (5%)
    When I return 1 item worth "$40.00"
    Then commission should be reduced by "$2.00" (40/120 × $6)
    And net commission should be "$4.00"

Feature: Special Orders

Feature: Special Order Management
  As a retail staff member
  I need to create special orders for out-of-stock items
  So that customers can order items not currently available

  Scenario: Create special order with deposit
    Given "SKU-99999" is out of stock
    And it is available for special order at "$100.00"
    When I create a special order for customer "John Doe"
    And I enter quantity "1"
    Then the system should calculate deposit as "$50.00" (50%)
    When the customer pays "$50.00" deposit
    Then special order "SO-12345" should be created
    And the status should be "DEPOSIT_PAID"
    And the purchasing team should be notified

  Scenario: Complete special order on arrival
    Given special order "SO-12345" exists with deposit "$50.00"
    And the remaining balance is "$50.00"
    When the item arrives and status becomes "READY_FOR_PICKUP"
    Then customer "John Doe" should receive a notification
    When the customer arrives and pays "$50.00"
    Then the special order status should be "COMPLETED"

Feature: Cash Drawer Management

Feature: Cash Drawer Operations
  As a retail staff member
  I need to manage the cash drawer
  So that cash is tracked accurately

  Scenario: Open drawer with float
    Given the cash drawer is closed
    When a manager opens the drawer
    And enters opening float "$200.00"
    Then the drawer session should start
    And the drawer status should be "OPEN"

  Scenario: Close drawer with balanced count
    Given the drawer is open with float "$200.00"
    And cash sales today total "$350.00"
    And cash refunds today total "$50.00"
    When I click "Close Drawer"
    And I perform blind count entering "$500.00"
    Then expected amount should be "$500.00"
    And variance should be "$0.00"
    And the system should show "Drawer Balanced"
    And a Z-report should print

  Scenario: Variance requires manager approval
    Given the drawer is open with float "$200.00"
    And expected cash is "$500.00"
    When I perform blind count entering "$493.00"
    Then variance should be "-$7.00"
    And the system should show "Variance: -$7.00 - Manager Approval Required"
    When a manager enters PIN and reason "Counting Error"
    Then the drawer should close
    And the variance should be logged

  Scenario: Variance within tolerance auto-approves
    Given variance tolerance is set to "$5.00"
    And expected cash is "$500.00"
    When I perform blind count entering "$497.00"
    Then variance should be "-$3.00"
    And the system should show "Drawer Balanced" (within tolerance)

  Scenario: Run X-Report mid-shift
    Given the drawer is open with float "$200.00"
    And cash sales so far total "$150.00"
    And cash refunds so far total "$20.00"
    When I click "X-Report"
    Then the X-Report should show opening float "$200.00"
    And the X-Report should show cash sales "$150.00"
    And the X-Report should show cash refunds "$20.00"
    And the X-Report should show expected cash "$330.00"
    And the drawer should remain OPEN
    And I should be able to continue processing transactions

  Scenario: Run multiple X-Reports in one shift
    Given the drawer is open
    When I run an X-Report at 10:00 AM
    And I process more sales
    And I run another X-Report at 2:00 PM
    Then both X-Reports should complete successfully
    And the second X-Report should reflect updated totals
    And the drawer should remain OPEN

Feature: Coupon System

Feature: Coupon Redemption
  As a retail staff member
  I need to apply coupons to transactions
  So that customers receive their discounts

  Scenario: Apply single-use birthday coupon
    Given coupon "BDAY-JOHN-2026" exists
    And it is a single-use coupon for "$10 off"
    And it has not been redeemed
    When I scan the coupon
    Then "$10.00" discount should apply
    When I complete the sale
    Then the coupon status should be "REDEEMED"

  Scenario: Reject already-used single-use coupon
    Given coupon "BDAY-JOHN-2026" has been redeemed
    When I scan the coupon
    Then the system should show "Coupon Already Redeemed"
    And no discount should apply

  Scenario: Apply multi-use promotional coupon
    Given coupon "SAVE10" exists
    And it is a multi-use coupon for "10% off"
    And it has been used 50 times (limit 1000)
    When I scan the coupon
    Then "10% off" discount should apply
    When I complete the sale
    Then the coupon usage count should be 51

  Scenario: Reject expired coupon
    Given coupon "SUMMER2025" expired on "2025-08-31"
    When I scan the coupon
    Then the system should show "Coupon Expired"
    And no discount should apply

Feature: Loyalty Programs

Feature: Flexible Loyalty Programs
  As a retail staff member
  I need to manage customer loyalty
  So that customers are rewarded for purchases

  Scenario: Earn points per dollar
    Given customer "Jane Doe" is attached to the sale
    And the loyalty program awards 1 point per $1
    And the cart total is "$45.00"
    When I complete the sale
    Then "Jane Doe" should earn 45 points
    And the receipt should show "Points Earned: 45"

  Scenario: Redeem points for discount
    Given customer "Jane Doe" has 500 points
    And redemption rate is 100 points = $1
    When I click "Redeem Points"
    And I redeem 500 points
    Then "$5.00" discount should apply
    And "Jane Doe" points should become 0

  Scenario: Punch card completion
    Given customer "Jane Doe" has a coffee punch card
    And she has 9 of 10 punches
    And the cart contains 1 coffee
    When I complete the sale
    Then the punch card should show "FREE ITEM EARNED!"
    And the 10th coffee should be free
    And a new punch card should start

  Scenario: Tier upgrade on spend threshold
    Given customer "Jane Doe" is "BRONZE" tier
    And she has spent "$950" this year
    And the cart total is "$100"
    When I complete the sale
    Then "Jane Doe" should be upgraded to "SILVER"
    And the system should show "Customer upgraded to Silver!"
    And she should now earn 1.5x points

Feature: Offline Operations

Feature: Offline Mode Operations
  As a retail staff member
  I need to continue serving customers when network is down
  So that business is not interrupted

  Background:
    Given I am logged into the POS system
    And the cash drawer is open

  Scenario: Detect offline and show indicator
    Given the network connection is lost
    Then the UI should show "OFFLINE MODE" indicator
    And the indicator should be prominently visible

  Scenario: Process sale while offline
    Given I am in offline mode
    When I scan items and complete a sale
    Then the transaction should be queued locally
    And the receipt should print with "OFFLINE" watermark
    And I should see "1 transaction pending sync"

  Scenario: Block risky operations offline
    Given I am in offline mode
    When I try to create a new customer
    Then the system should show "Not available offline"
    When I try to activate a gift card
    Then the system should show "Not available offline"
    When I try to check multi-store inventory
    Then the system should show "Not available offline"

  Scenario: Auto-sync when network restores
    Given I am in offline mode
    And I have 3 queued transactions
    When the network connection is restored
    Then the UI should show "SYNCING..."
    And transactions should sync automatically
    When sync completes
    Then the UI should show "All transactions synced"

  Scenario: Handle sync conflict
    Given I am in offline mode
    And I sold the last unit of "SKU-123"
    When the network restores
    And another store also sold the last unit
    Then the system should show "Conflict: SKU-123 out of stock"
    And I should be prompted for manager review
    When the manager approves backorder
    Then the transaction should complete with backorder status

Feature: Payment Integration

Feature: SAQ-A Payment Processing
  As a retail staff member
  I need to process card payments securely
  So that customer card data is protected

  Scenario: Successful card payment
    Given a cart total of "$45.00"
    When I click "Pay by Card"
    Then the terminal should display "$45.00"
    When the customer taps their card
    And the payment is approved
    Then I should see "Approved - $45.00"
    And the receipt should show "VISA ****1234"
    And no full card number should be stored

  Scenario: Card declined - insufficient funds
    Given a cart total of "$200.00"
    When I click "Pay by Card"
    And the customer's card is declined for insufficient funds
    Then I should see "Card Declined: Insufficient Funds"
    And I should have options: "Try Another Card" | "Cash" | "Cancel"

  Scenario: Terminal timeout
    Given a cart total of "$45.00"
    When I click "Pay by Card"
    And the terminal does not respond within 60 seconds
    Then I should see "Terminal not responding"
    And I should have options: "Retry" | "Different Terminal" | "Cash" | "Cancel"

  Scenario: Refund using stored token
    Given order "ORD-001" was paid by card
    And the payment token is stored
    When I process a refund for "ORD-001"
    Then the refund should use the stored token
    And I should not need to re-enter card details
    And the receipt should show "Refund to VISA ****1234"

  Scenario: Pay with Affirm financing
    Given a cart total of "$500.00"
    When I click "Pay with Affirm"
    Then a QR code or redirect should display for the customer
    When the customer completes Affirm application on their device
    And Affirm approves the loan
    Then I should see "Payment Approved (Affirm)"
    And the full $500.00 should be received from Affirm
    And no card data should be stored
    And an Affirm charge_id should be stored

  Scenario: Split payment across two credit cards
    Given a cart total of "$200.00"
    When I click "Pay by Card"
    And the customer pays "$100.00" with first card
    Then remaining balance should show "$100.00"
    When I click "Pay by Card" again
    And the customer pays "$100.00" with second card
    Then the order should be marked "PAID"
    And two separate payment tokens should be stored

  Scenario: Combine cash and card payment
    Given a cart total of "$150.00"
    When I accept "$50.00" cash
    Then remaining balance should show "$100.00"
    When the customer pays "$100.00" by card
    Then the order should be marked "PAID"

Feature: Tax Calculation

Feature: Tax Calculation Engine
  As a retail staff member
  I need accurate tax calculation
  So that the correct tax is collected

  Scenario: Standard Virginia tax
    Given the store is located in Richmond, Virginia
    And the cart contains taxable items totaling "$100.00"
    When I calculate tax
    Then state tax should be "$4.30" (4.3%)
    And local tax should be "$1.00" (1.0%)
    And total tax should be "$5.30"

  Scenario: Northern Virginia regional tax
    Given the store is located in Fairfax, Virginia
    And the cart contains taxable items totaling "$100.00"
    When I calculate tax
    Then state tax should be "$4.30" (4.3%)
    And local tax should be "$1.00" (1.0%)
    And regional tax should be "$0.70" (0.7%)
    And total tax should be "$6.00"

  Scenario: Product-level tax override
    Given the cart contains "Grocery Item" in tax category "grocery_food"
    And "Grocery Item" price is "$20.00"
    When I calculate tax
    Then tax on "Grocery Item" should be "$0.30" (1.5% reduced rate)

  Scenario: Customer tax exemption
    Given customer "ABC Nonprofit" has tax exemption status "NONPROFIT"
    And the cart contains taxable items totaling "$100.00"
    When I attach customer "ABC Nonprofit" to the sale
    And I calculate tax
    Then total tax should be "$0.00"
    And the receipt should show "Tax Exempt: 501(c)(3)"

  Scenario: Tax hierarchy - product override takes priority
    Given customer "ABC Nonprofit" has tax exemption status
    And the cart contains "Prepared Food" (10% tax rate)
    When I calculate tax
    Then the product-level 10% rate should apply
    Because product-level overrides take priority over customer exemption

2. Customers Module

2.1 Customer Management Workflow

Scope: Creating Profiles, Merging Duplicates, Tax Logic, Groups, and Deletion Guards.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Phase 1: Creation & Maintenance

    U->>UI: Search Customer (Name / Phone / Email)
    UI->>API: GET /customers/search

    alt Customer Found
        API-->>UI: Return Profile
        UI-->>U: Display Customer Details + Group + Price Tier
    else Create New
        U->>UI: Enter Details (Name, Phone, Email)
        U->>UI: Enter Physical Address (Shipping)
        U->>UI: Enter Billing Address (if different)

        opt Customer Group Assignment
            U->>UI: Select Group (Retail/Wholesale/VIP/Staff)
            Note right of UI: Group determines Price Tier
        end

        opt Tax Assignment
            U->>UI: Select Custom Tax Rate (e.g., "Tax Exempt")
            Note right of UI: Overrides Default Store Tax
        end

        opt Communication Preferences
            U->>UI: Set Email Opt-In (Y/N)
            U->>UI: Set SMS Opt-In (Y/N)
            U->>UI: Set Preferred Contact Method
        end

        opt Customer Notes
            U->>UI: Enter Size Preferences
            U->>UI: Enter Free-Form Notes
        end

        UI->>API: POST /customers/create
        API->>DB: Insert Record
    end

2.2 Customer Groups & Tiers

Scope: Automatic and manual group assignment with price tier implications.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Customer Group Management

    alt Manual Group Assignment
        U->>UI: Open Customer Profile
        U->>UI: Click "Change Group"
        U->>UI: Select Group (Retail/Wholesale/VIP/Staff)
        UI->>API: PATCH /customers/{id}/group
        API->>DB: Update Customer Group
        API->>DB: Update Price Tier (Based on Group)
        API-->>UI: Group Updated
    end

    Note over API, DB: Automatic Tier Upgrades (Background Job)

    API->>DB: Check Customer Spend Totals

    alt Spend >= Gold Threshold ($5,000/year)
        API->>DB: Upgrade to Gold Tier
        API-->>UI: Notify: "Customer upgraded to Gold!"
    else Spend >= Silver Threshold ($1,000/year)
        API->>DB: Upgrade to Silver Tier
    end

    Note right of DB: Tier Benefits:
    Note right of DB: Bronze: 1x points
    Note right of DB: Silver: 1.5x points + 5% discount
    Note right of DB: Gold: 2x points + 10% discount

2.3 Customer Notes & Preferences

Scope: Structured fields and free-form notes for customer preferences.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    U->>UI: Open Customer Profile
    U->>UI: Click "Notes & Preferences"

    Note over UI, DB: Structured Preferences

    U->>UI: Enter Clothing Size (S/M/L/XL)
    U->>UI: Enter Shoe Size
    U->>UI: Select Color Preferences
    U->>UI: Enter Brand Preferences

    Note over UI, DB: Free-Form Notes

    U->>UI: Enter Notes (e.g., "Prefers classic styles, allergic to wool")

    UI->>API: PATCH /customers/{id}/preferences
    API->>DB: Update Preference Fields
    API-->>UI: Saved

    Note over U, UI: Notes Display at POS

    U->>UI: Attach Customer to Sale
    UI->>API: GET /customers/{id}
    API-->>UI: Return Profile with Notes
    UI-->>U: Display: "Notes: Prefers classic styles, Size M"

2.4 Communication Preferences

Scope: Marketing consent, contact preferences, and opt-out management.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Communication Preference Management

    U->>UI: Open Customer Profile -> Communications

    UI-->>U: Display Current Settings:
    Note right of UI: Email Marketing: [ON/OFF]
    Note right of UI: SMS Marketing: [ON/OFF]
    Note right of UI: Preferred Contact: [Email/Phone/SMS]
    Note right of UI: Do Not Contact: [Y/N]

    U->>UI: Toggle Email Marketing ON
    U->>UI: Toggle SMS Marketing OFF
    U->>UI: Set Preferred: Email

    UI->>API: PATCH /customers/{id}/communication-prefs
    API->>DB: Update Communication Preferences
    API->>DB: Log Consent Change (Audit Trail)
    API-->>UI: Preferences Saved

    Note over API, DB: Privacy Compliance
    Note right of DB: All consent changes logged with timestamp
    Note right of DB: Customer can request full data export
    Note right of DB: "Do Not Contact" blocks all outreach

2.5 Advanced Customer Actions

Scope: Merge duplicates, safe deletion, data export, and privacy compliance.

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Phase 2: Advanced Actions (Merge & Delete)

    alt Action: Merge Duplicates
        U->>UI: Select "Source" (Duplicate) & "Target" (Primary)
        U->>UI: Click "Merge Customers"
        UI->>API: POST /customers/merge

        par Data Transfer
            API->>DB: Move History, Loyalty, Balance to Target
            API->>DB: Merge Notes (Append Source to Target)
            API->>DB: Keep Higher Tier
            API->>DB: Soft-Delete "Source" Profile
        end

        API-->>UI: Merge Success
    end

    alt Action: Delete Customer
        U->>UI: Click "Delete Customer"
        UI->>API: GET /customers/{id}/balance-check

        alt Has Debt or Open Layaway
            API-->>UI: Error: "Cannot Delete - Outstanding Balance"
            UI-->>U: Alert: "Settle Balance First"
        else Safe to Delete
            UI->>API: DELETE /customers/{id}
            API->>DB: Anonymize Personal Data
            API->>DB: Retain Sales History (Linked to "Anonymous")
            API-->>UI: Deletion Success
        end
    end

    alt Action: Export Data
        U->>UI: Filter List -> Click "Export CSV"
        UI->>API: POST /customers/export
        Note right of UI: Limit 1000 rows
        API-->>UI: Download CSV File
    end

    alt Action: Data Subject Request (Privacy)
        U->>UI: Click "Privacy Request"
        U->>UI: Select Type: Export / Delete / Restrict
        UI->>API: POST /customers/{id}/privacy-request
        API->>DB: Log Request with Timestamp
        API-->>UI: Request ID Generated
        Note right of API: Must complete within 30 days
    end

2.6 Customer Self-Service

Scope: Customer-facing loyalty balance and preference management.

sequenceDiagram
    autonumber
    participant C as Customer
    participant UI as Self-Service Kiosk / App
    participant API as Backend
    participant DB as DB

    Note over C, DB: Customer Self-Service Options

    alt Check Loyalty Balance
        C->>UI: Enter Phone Number or Scan Card
        UI->>API: GET /customers/lookup?phone={phone}
        API->>DB: Find Customer
        API-->>UI: Return Loyalty Summary
        UI-->>C: Display: "Points: 450 | Tier: Silver | $4.50 available"
    end

    alt Update Preferences
        C->>UI: Login (Phone + PIN)
        UI->>API: GET /customers/{id}/preferences
        API-->>UI: Return Current Preferences
        C->>UI: Update Email / SMS Opt-In
        UI->>API: PATCH /customers/{id}/communication-prefs
        API->>DB: Update & Log Consent Change
        API-->>UI: Saved
    end

    alt Request Data Export
        C->>UI: Click "Download My Data"
        UI->>API: POST /customers/{id}/data-export
        API->>DB: Queue Export Job
        API-->>UI: "Export will be emailed within 24 hours"
    end

2.6.1 Reports: Customer Module

ReportPurposeKey Data Fields
Customer Activity ReportTrack customer engagementCustomer, last purchase date, total spend, visit frequency, loyalty tier
New Customer ReportMonitor customer acquisitionNew customers by period, acquisition source, first purchase value
Customer Merge Audit LogTrack merge operationsSource ID, target ID, merge date, merged by, data transferred
Customer Group DistributionBreakdown by group/tierGroup, customer count, avg spend, revenue contribution
Inactive Customer ReportIdentify disengaged customersCustomer, last activity, days inactive, lifetime value, tier

Email Template: TMPL-WELCOME

FieldValue
TriggerNew customer profile created
RecipientCustomer (if email provided and opt-in)
ContentWelcome message, loyalty program details, store locations

Email Template: TMPL-TIER-UPGRADE

FieldValue
TriggerCustomer tier upgraded (e.g., Bronze → Silver)
RecipientCustomer
ContentNew tier name, benefits unlocked, points multiplier, discount percentage

2.7 Customer User Stories (Epics)

Epic 2.A: Profile & Data Management

  • Story 2.A.1 (Detailed Profile): Staff can store distinct “Shipping” (Physical) and “Billing” addresses for a customer to support delivery and invoicing.
  • Story 2.A.2 (Duplicate Handling / Merge): Managers can merge two customer profiles. The system must transfer all Sales History, Loyalty Points, Account Balances, and Notes to the “Primary” profile and archive the “Duplicate”.
  • Story 2.A.3 (Safe Deletion): The system must block deletion if the customer has an active “On Account” debt or an open “Layaway”. If deleted, their historical sales must remain but be anonymized.
  • Story 2.A.4 (Export): Staff can export the customer list to CSV for marketing, limited to 1,000 rows per batch for system stability.
  • Story 2.A.5 (Customer Notes): Staff can record structured preferences (size, color, brand) and free-form notes on customer profiles. Notes are displayed when customer is attached to a sale.

Epic 2.B: Financial & Tax Settings

  • Story 2.B.1 (Custom Tax Rates): Managers can assign a specific tax exemption status (e.g., “Reseller”, “Non-Profit”) to a customer profile. This status overrides the Store Default Tax when the hierarchy allows.
  • Story 2.B.2 (Credit Limits): Managers can set a hard “Credit Limit”. The POS must block any “On Account” sale that pushes (Current Debt + Pending Layaways + Cart) over this limit.
  • Story 2.B.3 (Loyalty Adjustments): Managers can manually adjust loyalty points (e.g., +50 “Sorry for wait”). A mandatory reason note is required for audit trails.

Epic 2.C: Customer Groups & Tiers

  • Story 2.C.1 (Customer Groups): Customers can be assigned to groups (Retail, Wholesale, VIP, Staff). Each group maps to a price tier that determines base pricing.
  • Story 2.C.2 (Automatic Tier Upgrades): Customers automatically upgrade tiers (Bronze → Silver → Gold) when spend thresholds are met. Upgrades can also be manually assigned by managers.
  • Story 2.C.3 (Tier Benefits): Each tier has configurable benefits: point multipliers, automatic discounts, and early access to sales.
  • Story 2.C.4 (Price Tiers): Different customer groups see different base prices (not just discounts). Wholesale customers may see cost+markup pricing while retail sees standard pricing.

Epic 2.D: Communication & Preferences

  • Story 2.D.1 (Communication Consent): Customers can opt-in or opt-out of email and SMS marketing. All consent changes are logged for compliance.
  • Story 2.D.2 (Preferred Contact): Customers can specify their preferred contact method (Email, Phone, SMS). Staff can see this preference when reaching out.
  • Story 2.D.3 (Do Not Contact): Customers can be flagged as “Do Not Contact” which blocks all marketing outreach while preserving transaction notifications.

Epic 2.E: Privacy & Compliance

  • Story 2.E.1 (Data Export): Customers can request a full export of their personal data. Export must be provided within 30 days.
  • Story 2.E.2 (Right to Deletion): Customers can request deletion of their personal data. System anonymizes records while preserving transaction history for accounting.
  • Story 2.E.3 (Consent Audit Trail): All marketing consent changes are logged with timestamp and source for regulatory compliance.
  • Story 2.E.4 (Data Retention): Customer data is retained according to configurable retention policies. Inactive customers can be auto-anonymized after retention period.

Epic 2.F: Self-Service

  • Story 2.F.1 (Loyalty Balance Check): Customers can check their loyalty points balance via kiosk, app, or website using phone number lookup.
  • Story 2.F.2 (Preference Update): Customers can update their communication preferences (opt-in/opt-out) via self-service channels.
  • Story 2.F.3 (Data Request): Customers can submit data export or deletion requests via self-service, which are queued for staff processing.

2.8 Customer Acceptance Criteria (Gherkin)

Feature: Customer Groups and Tiers

Feature: Customer Group Management
  As a retail manager
  I need to assign customers to groups
  So that they receive appropriate pricing and benefits

  Scenario: Assign customer to wholesale group
    Given customer "ABC Corp" exists
    When I open the customer profile
    And I click "Change Group"
    And I select "Wholesale"
    Then the customer group should be "Wholesale"
    And the price tier should update to "Wholesale Pricing"

  Scenario: Automatic tier upgrade on spend
    Given customer "Jane Doe" is "BRONZE" tier
    And she has spent "$4,900" this year
    And annual spend threshold for Silver is "$1,000"
    And annual spend threshold for Gold is "$5,000"
    When she makes a purchase of "$150"
    Then her annual spend becomes "$5,050"
    And she should be upgraded to "GOLD" tier
    And she should now earn 2x points
    And she should receive 10% automatic discount

Feature: Customer Merge

Feature: Merge Duplicate Customers
  As a retail manager
  I need to merge duplicate customer profiles
  So that customer data is consolidated

  Scenario: Merge two customer profiles
    Given customer "John Doe" (ID: 100) has:
      | Loyalty Points | 500 |
      | Account Balance | $50.00 |
      | Tier | Silver |
    And customer "J. Doe" (ID: 101) has:
      | Loyalty Points | 200 |
      | Account Balance | $25.00 |
      | Tier | Bronze |
    When I select "J. Doe" as source and "John Doe" as target
    And I click "Merge Customers"
    Then "John Doe" should have:
      | Loyalty Points | 700 |
      | Account Balance | $75.00 |
      | Tier | Silver |
    And "J. Doe" profile should be archived
    And sales history from both should be under "John Doe"

Feature: Safe Customer Deletion

Feature: Customer Deletion Guards
  As a retail manager
  I need deletion to be blocked when unsafe
  So that we don't lose important data

  Scenario: Block deletion with outstanding debt
    Given customer "John Doe" has account balance "$150.00"
    When I click "Delete Customer"
    Then the system should show "Cannot Delete - Outstanding Balance"
    And the deletion should be blocked

  Scenario: Block deletion with open layaway
    Given customer "John Doe" has an active layaway order
    When I click "Delete Customer"
    Then the system should show "Cannot Delete - Open Layaway"
    And the deletion should be blocked

  Scenario: Safe deletion anonymizes data
    Given customer "John Doe" has no debt or layaway
    And "John Doe" has 5 historical orders
    When I click "Delete Customer"
    And I confirm the deletion
    Then personal data should be anonymized
    And the 5 orders should remain linked to "Anonymous Customer"

Feature: Communication Preferences

Feature: Communication Preference Management
  As a retail staff member
  I need to manage customer communication preferences
  So that we comply with privacy regulations

  Scenario: Update email opt-in
    Given customer "Jane Doe" has email marketing OFF
    When I open communications preferences
    And I toggle email marketing ON
    Then email marketing should be ON
    And a consent change should be logged with timestamp

  Scenario: Do Not Contact blocks outreach
    Given customer "John Doe" is flagged "Do Not Contact"
    When the marketing system attempts to send email
    Then the email should be blocked
    And no marketing should be sent

  Scenario: Transaction notifications still sent
    Given customer "John Doe" is flagged "Do Not Contact"
    When he makes a purchase
    Then a receipt email should still be sent
    Because transaction notifications are not marketing

Feature: Privacy Compliance

Feature: Customer Privacy Rights
  As a customer
  I need to exercise my privacy rights
  So that my data is protected

  Scenario: Request data export
    Given I am customer "Jane Doe"
    When I request a data export
    Then a request should be logged
    And I should receive confirmation
    And my data should be emailed within 30 days

  Scenario: Request data deletion
    Given I am customer "Jane Doe"
    And I have no outstanding balance or layaway
    When I request data deletion
    Then my personal data should be anonymized
    And my transaction history should be preserved (anonymized)
    And I should receive confirmation

  Scenario: Deletion blocked with balance
    Given I am customer "Jane Doe"
    And I have account balance "$50.00"
    When I request data deletion
    Then the system should show "Please settle outstanding balance first"
    And my data should not be deleted

Feature: Customer Self-Service

Feature: Customer Self-Service
  As a customer
  I want to check my loyalty status
  So that I know my rewards

  Scenario: Check loyalty balance
    Given I am customer with phone "555-1234"
    And I have 450 loyalty points
    And I am Silver tier
    When I enter my phone number at the kiosk
    Then I should see "Points: 450"
    And I should see "Tier: Silver"
    And I should see "$4.50 available for redemption"

  Scenario: Update marketing preferences
    Given I am logged into self-service
    And email marketing is ON
    When I toggle email marketing OFF
    Then email marketing should be OFF
    And a consent change should be logged

3. Catalog Module

3.1 Product Types & Data Model

Scope: Core POS Catalog – all product entries, types, data fields, and the relationships between them. Every item sold, bundled, or serviced flows through the catalog. The data model supports four distinct product types that cover the full range of retail merchandise: individually tracked goods, multi-dimension variants, composite bundles, and non-inventory services. Beyond the standard field set, the model supports tenant-defined custom attributes, product templates for rapid creation, and a matrix management interface for efficient variant operations.

Cross-Reference: See Module 5, Section 5.10 for UoM configuration and Section 5.12 for custom fields.

3.1.1 Product Types

TypeDescriptionInventory TrackedExample
StandardSingle product, one SKU, one priceYesA branded t-shirt, a candle, a phone case
Variant (Parent + Children)Parent product with up to 3 variant dimensions (e.g., Size, Color, Material). Each combination creates a child SKU with independent inventory and optional price overridesYes (per child)“Classic Oxford Shirt” parent with children: S/Blue, M/Blue, L/White, etc.
Composite / BundleA kit of component products sold together. Bundle price is set independently – it does NOT need to equal the sum of component pricesYes (per component, decremented on sale)“Gift Set” = Candle + Soap + Box for $39.99 (components total $48 individually)
ServiceNon-inventory item representing labor or a service. No stock tracking, no physical attributesNoAlterations, gift wrapping, custom engraving, hemming

3.1.2 Product Class Diagram

classDiagram
    class Product {
        +UUID id
        +String sku
        +String name
        +String product_type
        +Decimal base_price
        +Decimal cost
        +String lifecycle_status
        +Boolean shippable
        +UUID package_type_id
        +Enum selling_uom
        +Enum purchasing_uom
        +Decimal uom_conversion_factor
        +UUID season_id
        +UUID brand_id
        +DateTime created_at
        +DateTime updated_at
    }

    class StandardProduct {
        +String barcode
        +String[] alternate_barcodes
        +Boolean track_inventory
        +Integer low_stock_threshold
    }

    class VariantParent {
        +String[] dimension_names
        +Integer dimension_count
        +String style_number
        +String[] demographics_age_group
        +String[] demographics_gender
        +String origin
        +String fabric
        +UUID season_id
    }

    class VariantChild {
        +UUID parent_id
        +String dimension_1_value
        +String dimension_2_value
        +String dimension_3_value
        +String barcode
        +Decimal price_override
        +Decimal msrp
        +Boolean track_inventory
        +Boolean deletion_protected
    }

    class CompositeProduct {
        +Decimal bundle_price
        +Boolean allow_component_substitution
    }

    class BundleComponent {
        +UUID composite_id
        +UUID component_product_id
        +Integer quantity
        +Decimal component_cost_allocation
    }

    class ServiceProduct {
        +Integer estimated_minutes
        +Boolean requires_appointment
        +String service_category
    }

    class CustomAttributeDefinition {
        +UUID id
        +String name
        +Enum type
        +Boolean required
        +UUID tenant_id
    }

    class ProductCustomAttribute {
        +UUID product_id
        +UUID definition_id
        +String value
    }

    class PackageType {
        +UUID id
        +String name
        +Decimal length
        +Decimal width
        +Decimal height
        +Decimal empty_weight
        +UUID tenant_id
    }

    Product <|-- StandardProduct
    Product <|-- VariantParent
    Product <|-- CompositeProduct
    Product <|-- ServiceProduct
    VariantParent "1" --> "*" VariantChild : has children
    CompositeProduct "1" --> "*" BundleComponent : contains
    BundleComponent "*" --> "1" Product : references component
    Product "0..*" --> "0..*" ProductCustomAttribute : has custom values
    ProductCustomAttribute "*" --> "1" CustomAttributeDefinition : defined by
    Product "*" --> "0..1" PackageType : ships in

3.1.3 Full Product Data Model

GroupFieldTypeRequiredDescription
IdentityidUUIDYesPrimary key, system-generated
skuStringYesUnique stock keeping unit per tenant
barcodeStringNoPrimary barcode (UPC-A, EAN-13, or internal)
alternate_barcodes[]String[]NoAdditional barcodes (vendor SKU, alternate UPC, etc.)
DescriptionnameStringYesDisplay name (max 255 chars)
short_descriptionStringNoBrief summary for POS display (max 500 chars)
long_descriptionStringNoFull marketing description (max 5000 chars)
tags[]String[]NoFreeform tags for search and filtering
category_idUUIDYesReference to category hierarchy
Pricingbase_priceDecimal(10,2)YesDefault selling price
costDecimal(10,2)NoCost of goods (landed cost)
compare_at_priceDecimal(10,2)NoOriginal price for “was/now” display
tax_codeStringNoTax category override (e.g., “grocery_food”, “clothing_exempt”)
PhysicalweightDecimal(8,3)NoProduct weight for shipping calculation
weight_unitEnumNolb, oz, kg, g
lengthDecimal(8,2)NoPackage length
widthDecimal(8,2)NoPackage width
heightDecimal(8,2)NoPackage height
dimension_unitEnumNoin, cm
Inventorytrack_inventoryBooleanYesWhether to track stock levels (default: true)
allow_negativeBooleanYesAllow sales when stock is zero (default: false)
low_stock_thresholdIntegerNoAlert threshold per location (default: 5)
Mediaimages[]URL[]NoArray of image URLs
primary_image_idUUIDNoReference to primary display image
Statuslifecycle_statusEnumYesDRAFT, ACTIVE, DISCONTINUED, ARCHIVED
Timestampscreated_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp
published_atDateTimeNoWhen product went Active
discontinued_atDateTimeNoWhen product was discontinued
archived_atDateTimeNoWhen product was archived
Auditcreated_byUUIDYesUser who created the record
updated_byUUIDYesUser who last modified the record
Retail Attributesstyle_numberStringNoManufacturer or internal style identifier (e.g., “NXJ1078”)
demographics_age_groupString[]NoTarget age groups: Adult, Youth, Kids, Infant, Toddler
demographics_genderString[]NoTarget genders: Men, Women, Unisex, Boys, Girls
originStringNoCountry or region of manufacture: US, Imported, EU, or custom value
fabricStringNoPrimary material composition (e.g., “100% Cotton”, “60% Polyester / 40% Cotton”)
season_idUUIDNoFK to Season – assigns product to a buying season (null = year-round core)
brand_idUUIDNoFK to Brand – the brand label on the product (distinct from vendor/supplier)
ShippingshippableBooleanYesWhether this product can be shipped (default: false). When true, weight and dimensions become mandatory
package_type_idUUIDNoFK to PackageType – pre-defined package dimensions (Box, Envelope, Satchel, etc.)
Unit of Measureselling_uomEnumYesUnit customers buy in (default: EACH). Values: EACH, PAIR, SET, YARD, FOOT, METER, LB, KG, OZ, LITER
purchasing_uomEnumNoUnit purchased from vendor – can differ from selling_uom (e.g., buy by CASE, sell by EACH)
uom_conversion_factorDecimal(10,4)NoConversion ratio from purchasing_uom to selling_uom (e.g., 12.0000 means 1 case = 12 each)
Variant-Specific (VariantChild)msrpDecimal(10,2)NoManufacturer’s Suggested Retail Price – used for “Compare at MSRP” display and margin analysis

Business Rules – Shipping:

  • IF shippable = true THEN weight, length, width, and height are all mandatory. The system rejects save attempts where shippable is enabled but physical dimensions are missing.
  • IF package_type_id is set, the package dimensions auto-populate from the PackageType record but can be overridden at the product level.

Business Rules – Unit of Measure:

  • IF purchasing_uom differs from selling_uom, then uom_conversion_factor is mandatory.
  • Receiving inventory via Purchase Order uses purchasing_uom; inventory levels and POS transactions use selling_uom. The system automatically converts quantities using the conversion factor.

3.1.4 Custom Attributes

Scope: Tenant-defined key/value custom fields that extend the standard product data model. Custom attributes allow each tenant to capture business-specific data (e.g., “Certification Level”, “Country of Origin Detail”, “Season Year”) without schema changes.

Custom Attribute Definition Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesDisplay label (e.g., “Certification”, “Import Code”)
typeEnumYesTEXT, NUMBER, LIST, BOOLEAN
list_values[]String[]NoAllowed values when type = LIST (e.g., [“Organic”, “Fair Trade”, “None”])
requiredBooleanYesWhether this attribute must be filled on every product (default: false)
searchableBooleanYesWhether this attribute is indexed for catalog search (default: false)
filterableBooleanYesWhether this attribute appears as a filter in the catalog UI (default: false)
display_orderIntegerYesSort position in the product edit form
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

ProductCustomAttribute Junction Table

FieldTypeRequiredDescription
product_idUUIDYesFK to products table
definition_idUUIDYesFK to custom_attribute_definitions table
text_valueStringNoValue when definition type = TEXT
number_valueDecimal(15,4)NoValue when definition type = NUMBER
list_valueStringNoSelected value when definition type = LIST (must match one of list_values[])
boolean_valueBooleanNoValue when definition type = BOOLEAN

Business Rules:

  • Limit: Up to 50 custom attribute definitions per tenant. Attempting to create a 51st returns an error with guidance to archive unused attributes.
  • Indexing: All attributes marked searchable = true are indexed via a GIN index on a materialized JSONB representation for fast full-text search.
  • Filtering: Attributes marked filterable = true appear as sidebar filters in the Nexus POS product list and can be used in smart collection rules.
  • Validation: When type = LIST, the system rejects any value not present in list_values[]. When type = NUMBER, the system validates numeric format. When required = true, product save is blocked until a value is provided.
  • Inheritance: Custom attributes are set at the parent product level. Variant children inherit parent custom attributes and cannot override them individually.

3.1.5 Product Templates & Cloning

Scope: Accelerating product creation by cloning existing products and by applying category-based templates with pre-filled default values. Templates reduce repetitive data entry for categories with consistent attributes (e.g., all t-shirts share the same weight range, tax code, and fabric type).

Product Cloning

  • Clone any product to create a new DRAFT with a new auto-generated SKU. All fields are copied except identity fields (id, sku, barcode), timestamps (created_at, updated_at, published_at), and audit fields (created_by is set to the cloning user).
  • Cloned products always start in DRAFT status regardless of the source product’s status.
  • For variant products, cloning copies the parent AND all child variants. Each child receives a new auto-generated SKU. Inventory levels are NOT copied (all set to zero).
  • Cloned products receive a default name of “{Original Name} (Copy)” which staff must rename before publishing.

Category-Based Templates

Templates save pre-filled default values per category so that new products created in that category start with sensible defaults already populated.

Template Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesTemplate display name (e.g., “Men’s T-Shirt Defaults”)
category_idUUIDYesFK to product_categories – the category this template applies to
default_valuesJSONYesKey-value map of field names to default values
tenant_idUUIDYesOwning tenant
created_byUUIDYesUser who created the template
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Example default_values JSON:

{
  "fabric": "100% Cotton",
  "weight": 0.35,
  "weight_unit": "lb",
  "tax_code": "clothing_exempt",
  "selling_uom": "EACH",
  "shippable": true,
  "track_inventory": true,
  "low_stock_threshold": 5,
  "demographics_gender": ["Men"],
  "demographics_age_group": ["Adult"],
  "origin": "Imported",
  "custom_attributes": {
    "Certification": "None",
    "Care Instructions": "Machine wash cold"
  }
}

Business Rules:

  • One template per category per tenant. If a template already exists for a category, staff must edit the existing template rather than create a duplicate.
  • When a product is created and assigned to a category that has a template, the system auto-fills all fields from default_values. Staff can override any auto-filled value before saving.
  • Templates do not retroactively update existing products. They apply only at creation time.
  • Template fields that conflict with required product fields are ignored (e.g., a template cannot set name or sku).

3.1.6 Product Matrix Management

Scope: A grid-based interface for managing variant products efficiently. The matrix view presents all variant combinations in a spreadsheet-like layout, enabling rapid price/cost/stock editing and bulk variant creation.

Matrix Grid View

For variant products with two dimensions, the matrix displays:

  • Rows = Dimension 1 values (e.g., sizes: S, M, L, XL, XXL)
  • Columns = Dimension 2 values (e.g., colors: Red, Blue, Navy, Black)
  • Each cell shows: price, cost, and current stock level for that combination
              | Red        | Blue       | Navy       | Black      |
---------------------------------------------------------------------------
  S           | $29 / $12  | $29 / $12  | $29 / $12  | $29 / $12  |
              | Stock: 14  | Stock: 11  | Stock: 9   | Stock: 7   |
---------------------------------------------------------------------------
  M           | $29 / $12  | $29 / $12  | $29 / $12  | $29 / $12  |
              | Stock: 22  | Stock: 18  | Stock: 15  | Stock: 13  |
---------------------------------------------------------------------------
  L           | $29 / $12  | $29 / $12  | $29 / $12  | $29 / $12  |
              | Stock: 19  | Stock: 16  | Stock: 12  | Stock: 10  |
---------------------------------------------------------------------------
  XL          | $32 / $13  | $32 / $13  | $32 / $13  | $32 / $13  |
              | Stock: 8   | Stock: 6   | Stock: 5   | Stock: 4   |

Inline Editing:

  • Click any cell to edit price, cost, or stock level directly in the grid.
  • Tab key moves to the next cell. Enter confirms the edit.
  • Changed cells are highlighted until saved. A single “Save All Changes” action persists all edits in one batch.

Bulk-Create Variants:

  • Select dimension value combinations via checkboxes (e.g., check “XXL” row and all color columns) to generate all child SKUs in one operation.
  • The system auto-generates SKUs using the configured SKU pattern, assigns the parent’s base price and cost as defaults, and sets initial inventory to zero.
  • Staff can review generated variants before confirming creation.

Matrix Import via CSV:

  • Upload a CSV file with columns matching dimension values and data fields.
  • CSV format: dimension_1_value, dimension_2_value, price, cost, barcode
  • The system validates all rows, reports errors (duplicate barcodes, invalid dimension values, non-numeric prices), and applies valid rows in batch.
  • Supports both CREATE (new variants) and UPDATE (existing variants matched by dimension values) modes.

Business Rules:

  • Matrix view is available only for products with exactly 2 variant dimensions. Products with 1 or 3 dimensions use the standard list editor.
  • Cells for non-existent variant combinations display as empty with a “+” icon to create that specific variant on demand.
  • Deleting a variant from the matrix is only permitted when the variant has zero inventory across all locations and no open orders referencing it.

3.2 Product Lifecycle

Scope: Managing products from initial creation through active selling, discontinuation, archival, and potential re-creation from archived templates. The lifecycle enforces data completeness before publishing and protects against premature archival while stock remains on hand.

3.2.1 Product Lifecycle State Machine

stateDiagram-v2
    [*] --> DRAFT: Product Created
    DRAFT --> ACTIVE: Publish
    ACTIVE --> DISCONTINUED: Discontinue
    DISCONTINUED --> ACTIVE: Reactivate
    DISCONTINUED --> ARCHIVED: Archive (stock = 0 all locations)
    ARCHIVED --> DRAFT: Clone as New (new SKU)

    note right of DRAFT
        Incomplete product
        Not visible at POS
        No sales allowed
    end note

    note right of ACTIVE
        Fully configured
        Available for sale
        Visible at POS
    end note

    note right of DISCONTINUED
        Sell-through mode
        No restock / no new POs
        Still sellable until stock = 0
    end note

    note right of ARCHIVED
        Read-only historical record
        Not visible at POS
        Can clone to create new product
    end note

3.2.2 Lifecycle Transition Rules

TransitionPreconditionsActionsPost-Conditions
Draft -> Active (Publish)Name is set, SKU is set, at least one price assigned, category assignedSet published_at timestamp, make visible at POS, enable inventory trackingProduct appears in POS search and barcode lookup
Active -> Discontinued (Discontinue)Product must be in ACTIVE statusSet discontinued_at timestamp, flag as sell-through only, block from new purchase orders, remove from “New Arrivals” collectionsProduct remains sellable but will not be restocked
Discontinued -> Active (Reactivate)Product must be in DISCONTINUED statusClear discontinued_at, re-enable for purchase ordersProduct fully available for sale and restocking
Discontinued -> Archived (Archive)qty_on_hand = 0 at ALL locations (stores + warehouse)Set archived_at timestamp, remove from POS visibility, mark record read-onlyProduct preserved for historical reporting but invisible to POS operations
Archived -> Draft (Clone as New)Source product must be in ARCHIVED statusCreate new product record with new auto-generated SKU, copy all fields except identity and timestamps, set status to DRAFTNew draft product exists independently; original archive unchanged

Business Rules:

  • A product cannot be archived while any location holds stock. The system checks qty_on_hand across all locations before allowing the transition.
  • Cloning an archived product does NOT restore the original. It creates a new, separate product that can be edited independently.
  • Discontinued products continue to appear in POS barcode lookup and search so that remaining stock can be sold.

3.3 Pricing Engine

Scope: Managing product pricing across channels, customer groups, and promotional periods. The engine supports centralized pricing with cascading overrides, named price books, four promotion types, formal markdown workflows, and best-price conflict resolution. Every price determination is auditable – the system logs which rules were evaluated, which rule won, and the final price applied.

3.3.1 Price Hierarchy

Centralized pricing with cascading override resolution. When determining the price for a product at checkout, the system evaluates five priority levels and applies the highest-priority match:

PriorityLevelSourceDescription
1 (Highest)Manual OverrideStaff at POSStaff manually enters a price during the sale. Requires reason selection and manager PIN if discount exceeds configurable threshold
2Active PromotionPromotion EngineScheduled or triggered promotions currently in effect for this product
3Price BookPrice Book EngineCustomer-group-specific or date-bound pricing from a named price list
4Channel PriceChannel ConfigurationPer-channel pricing: In-Store, Online, or Wholesale
5 (Lowest)Global DefaultProduct RecordThe base_price field from the product data model
flowchart TD
    A[Start: Determine Price] --> B{Manual Override?}
    B -->|Yes| C[Use Manual Override Price]
    B -->|No| D{Active Promotion?}
    D -->|Yes| E[Use Promotion Price]
    D -->|No| F{Price Book Match?}
    F -->|Yes| G[Use Price Book Price]
    F -->|No| H{Channel Price Set?}
    H -->|Yes| I[Use Channel Price]
    H -->|No| J[Use base_price from Product]
    C --> K[Log Price Resolution to Audit Trail]
    E --> K
    G --> K
    I --> K
    J --> K
    K --> L[Return Final Price]

3.3.2 Price Books

Scope: Named price lists that override global pricing for specific customer groups, channels, or date ranges. Price books enable scenarios such as wholesale pricing for B2B customers, employee discount pricing, and seasonal price adjustments without modifying the base product price.

Price Book Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesDisplay name (e.g., “Wholesale”, “Employee Discount”, “Holiday Special”)
descriptionString(500)NoPurpose and scope of this price book
customer_group_idUUIDNoFK to customer_groups – restrict this book to a specific customer group. NULL = any customer
channelEnumNoRestrict to channel: IN_STORE, ONLINE, WHOLESALE. NULL = all channels
start_dateDateTimeYesWhen this price book becomes active
end_dateDateTimeYesWhen this price book expires
is_activeBooleanYesMaster toggle (default: true). Allows manual deactivation before end_date
priorityIntegerYesWhen multiple price books match, the highest priority value wins (default: 10)
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp
created_byUUIDYesUser who created the price book

Price Book Entry Table

FieldTypeRequiredDescription
price_book_idUUIDYesFK to price_books table
product_idUUIDYesFK to products table (parent or standard product)
override_priceDecimal(10,2)YesThe price to charge when this price book is active
override_costDecimal(10,2)NoOptional cost override for margin reporting accuracy

Business Rules:

  • Exclusivity: Only one price book can be active per customer group per channel at any given time. If a new price book overlaps with an existing active book for the same group/channel combination, the system rejects creation and prompts the user to deactivate the conflicting book first.
  • No stacking: Price books do not stack. When multiple price books match (e.g., one by customer group and one by channel), only the book with the highest priority value applies.
  • Audit: Every price book activation, deactivation, and entry modification is logged with the acting user and timestamp.
  • Bulk entry: Staff can import price book entries via CSV with columns: sku, override_price, override_cost. The system validates SKU existence and numeric formats before applying.

3.3.3 Promotions

Scope: Four promotion types that cover the most common retail discount scenarios. Promotions can be automatic (applied when conditions are met) or code-based (requiring manual entry at POS).

Promotion Types

TypeDescriptionKey Fields
Basic DiscountPercentage or fixed amount off a single itemdiscount_type (PERCENT / AMOUNT), discount_value, min_qty (optional), max_uses (optional)
Tiered / VolumeQuantity breaks – price per unit decreases as quantity increasestiers[] array of {min_qty, max_qty, price_per_unit}
BOGO / Cross-ItemBuy X get Y at a discountbuy_product_id, buy_qty, get_product_id, get_qty, get_discount_type, get_discount_value
Scheduled / AutomaticActivate on date/time without manual interventionschedule_type (DATE_RANGE / RECURRING), start_datetime, end_datetime, recurrence_pattern

Tiered / Volume Example:

QuantityPrice Per Unit
1$10.00
3+$8.00
10+$6.00

BOGO / Cross-Item Example:

  • Buy 2 Shirts (buy_product_id = shirts category, buy_qty = 2), Get 1 Belt 50% off (get_product_id = belts category, get_qty = 1, get_discount_type = PERCENT, get_discount_value = 50)

Scheduled / Automatic Example:

  • Happy Hour: schedule_type = RECURRING, recurrence_pattern = “MON-FRI 15:00-17:00” – 15% off all drinks every weekday from 3 PM to 5 PM

Promotion Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesDisplay name (e.g., “Summer BOGO”, “Volume Discount”)
typeEnumYesBASIC, TIERED, BOGO, SCHEDULED
stackableBooleanYesWhether this promotion can combine with other promotions (default: false)
exclusiveBooleanYesWhen true, this promotion replaces ALL other pricing – no other rules evaluated (default: false)
product_scopeEnumYesALL, CATEGORY, PRODUCT_LIST
product_ids[]UUID[]NoApplicable product IDs when scope = PRODUCT_LIST
category_ids[]UUID[]NoApplicable category IDs when scope = CATEGORY
start_dateDateTimeYesEarliest date promotion can activate
end_dateDateTimeYesLatest date promotion remains active
is_activeBooleanYesMaster toggle (default: false – starts as draft)
priorityIntegerYesTiebreaker when multiple promotions match (higher wins, default: 10)
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp
created_byUUIDYesUser who created the promotion

Promotion Lifecycle

stateDiagram-v2
    [*] --> DRAFT : Create Promotion
    DRAFT --> SCHEDULED : Set dates & activate
    DRAFT --> CANCELLED : Cancel before scheduling
    SCHEDULED --> ACTIVE : Start date reached
    SCHEDULED --> CANCELLED : Cancel before start
    ACTIVE --> EXPIRED : End date passed
    ACTIVE --> CANCELLED : Manually deactivate
    CANCELLED --> [*]
    EXPIRED --> [*]

Lifecycle Transition Rules:

  • DRAFT: Promotion is being configured. Not visible to POS. Can be edited freely.
  • SCHEDULED: Promotion is locked for editing (except cancellation). Awaiting start date.
  • ACTIVE: Promotion is live. Applied automatically or via code at POS. Only the is_active toggle and end_date can be modified.
  • EXPIRED: Terminal state. Promotion has passed its end date. Preserved for reporting. Cannot be reactivated – must be cloned to create a new promotion.
  • CANCELLED: Terminal state. Promotion was manually stopped. Preserved for reporting.

3.3.4 Markdown & Clearance Management

Scope: Formal workflows for reducing prices, tracking clearance merchandise, and handling end-of-life write-offs. Every price reduction is accountable – the system enforces approval workflows and logs all changes for audit.

Markdown Request Workflow

sequenceDiagram
    autonumber
    participant S as Staff
    participant UI as Nexus POS
    participant API as Backend
    participant M as Manager
    participant DB as DB

    Note over S, DB: Markdown Request Workflow

    S->>UI: Create Markdown Request
    Note right of UI: Product, new_price, effective_date, reason

    UI->>API: POST /markdowns
    API->>DB: Save request (status: PENDING)
    API-->>UI: Request #MD-001 created

    API->>M: Notification: Markdown request pending
    M->>UI: Review request details
    Note right of M: Current price, proposed price,<br/>margin impact, reason

    alt Approved
        M->>API: PATCH /markdowns/MD-001 {status: APPROVED}
        API->>DB: Update status, schedule price change
        Note right of DB: effective_date triggers price update

        DB-->>API: Price updated on effective_date
        API->>UI: Push updated price to all terminals
        API->>DB: Log to price_audit_trail
        Note right of DB: who, when, old_price,<br/>new_price, reason, approval_id
    else Rejected
        M->>API: PATCH /markdowns/MD-001 {status: REJECTED, reject_reason: "..."}
        API-->>S: Notification: Markdown rejected
    end

Manual Price Changes:

  • Staff with appropriate permissions can change a product’s price directly without the formal markdown workflow.
  • Every manual change requires selecting a reason from a configurable list: Damaged, Price Match, Manager Discretion, Competitive Adjustment, Cost Change, Seasonal Reduction, Error Correction.
  • All manual changes are logged to the price audit trail: user_id, timestamp, product_id, old_price, new_price, reason, location_id.

Automatic Markdown Rules:

  • Configurable rules engine that evaluates nightly and flags or automatically applies markdowns:
RuleConditionAction
Slow MoverNo sale in X days AND stock > Y unitsReduce price by Z%
Aging Inventorydays_since_receive > N AND stock > thresholdMove to clearance collection, apply clearance_price
Season EndSeason status = CLEARANCE AND product.season_id matchesApply configured season clearance discount
  • Automatic rules can be configured to either flag for review (creates a pending markdown request) or apply immediately (executes the price change and logs it as auto-rule).

Liquidation / Write-Off:

  • When a product cannot sell at any price (damaged beyond sale, expired, recalled), staff create a write-off record.
FieldTypeRequiredDescription
product_idUUIDYesProduct being written off
quantityIntegerYesNumber of units written off
write_off_valueDecimal(10,2)YesTotal cost value of written-off inventory
reasonEnumYesDAMAGED, EXPIRED, RECALLED, SHRINKAGE, OBSOLETE
approved_byUUIDYesManager who authorized the write-off
location_idUUIDYesLocation where inventory is removed
notesStringNoAdditional context
created_atDateTimeYesTimestamp of write-off

Clearance Rack Tracking:

  • Each product can be flagged as clearance on a per-location basis.
  • Clearance fields: is_clearance (Boolean), clearance_price (Decimal), clearance_started_at (DateTime).
  • Products flagged as clearance appear in a dedicated “Clearance” collection on the POS browse screen and can be filtered in reports.
  • Clearance pricing takes precedence over the product’s base_price but is overridden by active promotions and manual overrides per the standard price hierarchy.

3.3.5 Conflict Resolution

Scope: Determining the final price when multiple pricing rules match the same product at checkout. The resolution algorithm ensures predictability, transparency, and customer-friendly outcomes.

Resolution Algorithm:

  1. Check exclusivity: If any matched promotion has exclusive = true, use ONLY that promotion. If multiple exclusive promotions match, the one with the highest priority wins. All other pricing rules are ignored.

  2. If no exclusive promotion: Apply the best price for the customer (lowest final price) from among:

    • The winning price book entry (if any)
    • The winning non-exclusive promotion (if any)
    • The channel price (if set)
    • The base price
  3. Stackable promotions: Stackable promotions combine ONLY when both are marked stackable = true. The combined discount must not exceed the tenant’s max_discount_percent setting (default: 75%). If stacking would exceed the cap, the system applies the single best promotion instead.

  4. Manual override: A manual override entered by staff at the POS always wins regardless of all other rules. It bypasses the algorithm entirely.

Conflict Resolution Flowchart:

flowchart TD
    A[Checkout: Evaluate Price] --> B[Gather all matching rules]
    B --> C{Any exclusive promotion?}
    C -->|Yes| D[Use highest-priority exclusive promo]
    C -->|No| E{Multiple stackable promos?}
    E -->|Yes| F{Combined discount <= max_discount_percent?}
    F -->|Yes| G[Apply stacked promotions]
    F -->|No| H[Apply single best promotion]
    E -->|No| I[Compare: Promo vs Price Book vs Channel vs Base]
    I --> J[Use lowest final price for customer]
    D --> K[Log: rules evaluated, winner, reason]
    G --> K
    H --> K
    J --> K

Audit: Every price resolution is logged with the following data:

  • sale_id, line_item_id, product_id
  • rules_evaluated[] – list of all pricing rules that were considered
  • winning_rule_id and winning_rule_type (MANUAL / PROMOTION / PRICE_BOOK / CHANNEL / BASE)
  • original_price (base_price) and final_price
  • total_discount_amount and total_discount_percent
  • timestamp

3.3.6 Reports: Pricing

ReportPurposeKey Data Fields
Price Book UsageTrack which price books are active and how often appliedPrice book name, times applied, avg discount %, revenue impact, active date range
Promotion PerformanceMeasure promotion effectiveness against business goalsPromo name, type, redemptions, revenue lift vs. pre-promo period, margin impact, cost of discount given
Markdown HistoryTrack all price reductions with full accountabilityProduct SKU, old price, new price, reason, who requested, who approved, when, approval status
Margin Impact AnalysisUnderstand how pricing decisions affect profitabilityProduct/category, base margin %, discounted margin %, volume at each price point, total margin dollars lost/gained
Conflict Resolution LogAudit which pricing rules win at checkoutTransaction ID, product, rules evaluated, winning rule, final price, discount applied
Clearance TrackingMonitor clearance inventory and sell-throughProduct, original price, clearance price, days on clearance, units remaining, sell-through %

3.4 Barcode Management

Scope: Supporting multiple barcode formats per product, auto-generating internal barcodes when no manufacturer code exists, enforcing uniqueness per tenant, and enabling fast barcode-to-product lookup from any scanner or manual entry.

3.4.1 Barcode Types

TypeFormatSourceExampleUse Case
UPC-A12-digit numericManufacturer-assigned012345678901Standard North American retail products
EAN-1313-digit numericManufacturer-assigned (EU/International)4006381333931International products, European imports
InternalConfigurable prefix + auto-increment sequenceSystem-generatedINT-000001, INT-000002Products without manufacturer barcodes (custom items, local goods)
AlternateAny format, free-formManual entryVENDOR-SKU-X99, OLD-UPC-123Vendor SKUs, legacy barcodes, secondary identifiers

3.4.2 Barcode Features

  • Multiple barcodes per product: Each product has one primary barcode and unlimited alternate barcodes. Scanning ANY barcode (primary or alternate) resolves to the same product.
  • Auto-generate internal barcode: When a product is created without a manufacturer barcode, the system auto-generates an internal barcode using the tenant’s configured prefix and the next available sequence number.
  • Uniqueness enforced per tenant: No two products within the same tenant can share a barcode (primary or alternate). The system rejects duplicates at creation and import time.
  • Universal scan resolution: POS barcode lookup checks the primary barcode first, then searches alternate barcodes. The lookup returns the same product regardless of which barcode was scanned.
  • Bulk barcode import via CSV: Staff can upload a CSV file mapping barcodes to existing SKUs. The system validates uniqueness, reports conflicts, and applies valid mappings in batch.

3.4.3 Barcode Lookup Flow

sequenceDiagram
    autonumber
    participant U as Staff
    participant SC as Scanner
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Barcode Scan to Product Lookup

    alt Barcode Scanner
        U->>SC: Scan Item Barcode
        SC->>UI: Barcode Value (e.g., "012345678901")
    else Manual Entry
        U->>UI: Type Barcode / SKU
    end

    UI->>API: POST /products/barcode-lookup
    Note right of API: {barcode: "012345678901", tenant_id: "..."}

    API->>DB: SELECT * FROM products WHERE barcode = ?
    Note right of DB: Check primary barcode first

    alt Primary Barcode Match
        DB-->>API: Product Found
    else No Primary Match
        API->>DB: SELECT * FROM alternate_barcodes WHERE barcode = ?
        Note right of DB: Search alternate barcodes

        alt Alternate Barcode Match
            DB-->>API: Product Found (via alternate)
        else No Match Found
            DB-->>API: No Results
            API-->>UI: "Product Not Found"
            UI-->>U: "No product matches this barcode"
            Note right of UI: Option: Create new product or re-scan
        end
    end

    API-->>UI: Return Product Data
    UI-->>U: Display: Name, SKU, Price, Stock Level
    Note right of UI: Product ready to add to cart

3.4.4 Reports: Barcode Management

ReportPurposeKey Data Fields
Barcode Coverage ReportIdentify products missing barcodesProducts without primary barcode, products with only internal barcodes, total coverage %
Barcode Scan Failure LogTrack unrecognized scansScanned value, timestamp, terminal, resolution (created new / manual lookup / abandoned)
Duplicate Barcode AuditDetect and prevent barcode conflictsBarcode value, conflicting products, resolution status

3.5 Categories, Seasons & Collections

Scope: Organizing products into a navigable hierarchy for POS browsing, reporting, and rule application (tax defaults, commission rates). The system supports up to four levels of nesting, freeform tags, named collections, auto-tagging rules, formal buying seasons with lifecycle management, and multi-dimensional reporting hierarchies for financial analysis.

3.5.1 Category Hierarchy

The catalog supports a 4-level hierarchy. Products are assigned to the most specific level applicable.

Level 1: Department
|-- Level 2: Category
    |-- Level 3: Subcategory
        |-- Level 4: Sub-subcategory (max depth)

Example:
Men's Apparel                          (Department)
|-- Tops                               (Category)
|   |-- T-Shirts                       (Subcategory)
|   |   |-- Graphic Tees               (Sub-subcategory)
|   |   |-- Plain Tees                 (Sub-subcategory)
|   |-- Dress Shirts                   (Subcategory)
|   |-- Polos                          (Subcategory)
|-- Bottoms                            (Category)
|   |-- Jeans                          (Subcategory)
|   |-- Chinos                         (Subcategory)
|-- Outerwear                          (Category)
    |-- Jackets                        (Subcategory)
    |-- Coats                          (Subcategory)

Accessories                            (Department)
|-- Bags                               (Category)
|-- Hats                               (Category)
|-- Jewelry                            (Category)

Services                               (Department)
|-- Alterations                        (Category)
|-- Gift Services                      (Category)

3.5.2 Tags & Collections

Tags: Unlimited freeform tags can be applied to any product. Tags are tenant-scoped and support search filtering.

FeatureDescriptionExample
Freeform TagsAny text, lowercase normalized, no hierarchysummer, bestseller, organic, limited-edition
Named CollectionsCurated product groups, manual or rule-based“Summer Essentials”, “Staff Picks”, “New Arrivals”
Manual CollectionsStaff manually adds/removes products“Staff Picks” – staff curates the list
Rule-Based CollectionsAuto-populated based on conditions“New Arrivals” = products where published_at is within last 30 days
Auto-Tagging RulesIF condition THEN add tag automaticallyIF category = “Outerwear” AND created_at within last 14 days THEN add tag new-outerwear

3.5.3 Category Features

  • Drag-and-drop reordering: Staff can reorder categories and products within categories via drag-and-drop in the catalog management UI.
  • Category-level default tax code: Each category can specify a default tax code (e.g., “clothing_exempt”, “grocery_food”). Products inherit the category tax code unless overridden at the product level.
  • Category-level default commission rate: Each category can specify a default commission percentage. Used for commission calculation unless overridden at the product level.
  • Bulk move products: Staff can select multiple products and move them to a different category in a single action.
  • Category image/icon: Each category can have an assigned image or icon for display in POS browse mode and kiosk interfaces.

3.5.4 Reports: Category Management

ReportPurposeKey Data Fields
Category Sales ReportRevenue breakdown by categoryCategory path, product count, units sold, revenue, avg margin
Uncategorized ProductsFind products missing a categoryProduct SKU, name, created date, status
Category Depth ReportAudit hierarchy usageDepth level, category count, product count per level

3.5.5 Formal Seasons

Scope: Named buying seasons with lifecycle dates that track merchandise from initial buy planning through active selling, clearance, and close-out. Seasons provide a temporal dimension to inventory analysis – enabling sell-through tracking, carryover identification, and season-over-season comparison.

Season Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesDisplay name (e.g., “Spring 2026”, “Holiday 2025”, “Back to School 2026”)
start_dateDateYesSeason merchandise begins arriving / becomes active
end_dateDateYesSeason officially closes – remaining inventory is carryover
statusEnumYesPLANNING, ACTIVE, CLEARANCE, CLOSED
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Example Seasons:

Season NameStart DateEnd DateStatus
Spring 20262026-02-012026-07-31PLANNING
Holiday 20252025-10-152026-01-15CLEARANCE
Fall 20252025-08-012025-12-31CLOSED
Summer 20262026-05-012026-09-30PLANNING

Season Lifecycle State Machine

stateDiagram-v2
    [*] --> PLANNING : Create Season
    PLANNING --> ACTIVE : Season start date reached
    ACTIVE --> CLEARANCE : Triggered by staff or auto-rule
    CLEARANCE --> CLOSED : Season end date passed
    PLANNING --> CLOSED : Cancel season (no products received)
    CLOSED --> [*]

Lifecycle Transition Rules:

  • PLANNING: Season is being prepared. Products can be assigned to this season. Purchase orders can reference this season. No products are expected on the sales floor yet.
  • ACTIVE: Season merchandise is on the sales floor and selling. Transition occurs automatically when start_date is reached, or manually by staff. Products assigned to this season appear in season-filtered reports.
  • CLEARANCE: Triggered manually by a buyer/manager OR by an automatic rule (e.g., “30 days before end_date, move to CLEARANCE”). Products in this season become eligible for automatic markdown rules. The clearance collection auto-populates with this season’s products.
  • CLOSED: Terminal state. Season has ended. Remaining inventory is flagged as carryover. No further price changes tied to this season. Season data is preserved for historical reporting.

Product-Season Assignment:

  • Products are assigned to seasons via the season_id FK on the product record.
  • A product can belong to at most ONE season. Products with season_id = NULL are year-round core items not tied to any season.
  • When a season transitions to CLOSED, products still assigned to it can be reassigned to a new season (carryover) or have their season_id set to NULL (promoted to core).

3.5.6 Reporting Dimensions

Scope: Structured classification hierarchies used exclusively for financial reporting and buying analysis. Reporting dimensions are separate from display categories – a product’s display category determines where it appears in the POS browse screen, while reporting dimensions determine how it appears in financial reports, open-to-buy analysis, and margin summaries.

Brand

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesBrand name (e.g., “Nike”, “Levi’s”, “Nexus Premier”)
logo_urlString(500)NoURL to brand logo image
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
  • Products are assigned to brands via the brand_id FK on the product record.
  • Brand is distinct from Vendor. Nike the brand (what the customer sees on the label) is different from Nike Direct the vendor (the company you send purchase orders to). A single brand may be sourced from multiple vendors. A single vendor may supply multiple brands.

Merchandise Hierarchy

A 3-level reporting hierarchy independent of display categories:

Department (Level 1)
|-- Class (Level 2)
    |-- Subclass (Level 3)

Example:
Footwear                               (Department)
|-- Athletic Shoes                     (Class)
|   |-- Running                        (Subclass)
|   |-- Basketball                     (Subclass)
|   |-- Training                       (Subclass)
|-- Casual Shoes                       (Class)
|   |-- Sneakers                       (Subclass)
|   |-- Loafers                        (Subclass)
|-- Dress Shoes                        (Class)
    |-- Oxfords                        (Subclass)
    |-- Derby                          (Subclass)

Merchandise Hierarchy Fields on Product:

FieldTypeRequiredDescription
merch_department_idUUIDNoFK to merchandise_departments table
merch_class_idUUIDNoFK to merchandise_classes table (must be child of selected department)
merch_subclass_idUUIDNoFK to merchandise_subclasses table (must be child of selected class)
  • The merchandise hierarchy enables financial reporting by buying category rather than display category. A “Galaxy V-Neck Tee” might display under “Men’s > Casual > T-Shirts” but report under “Apparel > Knit Tops > V-Necks” for buying analysis.
  • Merchandise hierarchy assignment is optional. Products without a merchandise hierarchy assignment are grouped under “Unclassified” in financial reports.

Custom Dimensions

Tenant-defined reporting dimensions for analysis needs beyond brand and merchandise hierarchy.

FieldTypeRequiredDescription
dimension_idUUIDYesPrimary key
nameString(100)YesDimension name (e.g., “Buyer”, “Margin Tier”, “Velocity Class”)
values[]String[]YesList of allowed values (e.g., [“Sarah”, “Mike”, “Unassigned”] for Buyer dimension)
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp

Product-Dimension Junction Table:

FieldTypeRequiredDescription
product_idUUIDYesFK to products table
dimension_idUUIDYesFK to custom_dimensions table
dimension_valueStringYesSelected value (must be one of values[] from the dimension definition)

Example Custom Dimensions:

DimensionAllowed ValuesPurpose
BuyerSarah, Mike, Jenny, UnassignedTrack which buyer selected this product for reporting by buyer performance
Margin TierHigh (>60%), Medium (40-60%), Low (<40%)Quick filtering for margin-focused analysis
Velocity ClassA (top 20%), B (middle 60%), C (bottom 20%)ABC analysis classification for inventory planning
Sourcing RegionDomestic, Asia, Europe, South AmericaSupply chain analysis and lead time planning

3.5.7 Reports: Seasons & Dimensions

ReportPurposeKey Data Fields
Season Sell-ThroughTrack sell-through rate per season to evaluate buying accuracySeason name, total units received, total units sold, sell-through %, revenue, avg margin %
Season CarryoverIdentify unsold season inventory for markdown or transfer decisionsSeason name, product SKU, product name, qty remaining, original cost, current retail value, days since season close
Brand PerformanceRevenue and margin analysis by brand for vendor negotiation and buying decisionsBrand name, product count, units sold, revenue, margin %, return rate, avg selling price
Merchandise Hierarchy ReportFinancial reporting by Dept/Class/Subclass for open-to-buy and assortment planningDepartment, Class, Subclass, revenue, margin %, inventory value at cost, inventory turns, weeks of supply
Custom Dimension ReportFlexible analysis by any tenant-defined dimensionDimension name, dimension value, product count, revenue, margin %, units sold, avg price

3.6 Multi-Channel Management

Scope: Managing product visibility, inventory allocation, and pricing across multiple sales channels (In-Store POS, Online/Shopify, Wholesale). Each product can be configured independently per channel, enabling retailers to control where products appear, how much stock each channel can sell, and at what price.

Cross-Reference: See Module 4, Section 4.2 for inventory allocation across channels.

3.6.1 Channel Definition

The system ships with three built-in channels. Tenants can define additional custom channels to match their sales operations.

ChannelTypeDefaultDescription
IN_STOREPHYSICALYesPoint-of-sale transactions at physical store locations
ONLINEDIGITALNoE-commerce sales via Shopify or other web storefront
WHOLESALEB2BNoBulk/wholesale orders from business customers

Channel Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
nameStringYesDisplay name (e.g., “In-Store POS”, “Shopify Online”, “Wholesale Portal”)
typeEnumYesPHYSICAL, DIGITAL, B2B
is_defaultBooleanYesWhether this is the default channel for new products (one per tenant)
is_systemBooleanYesSystem-defined channels cannot be deleted
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

3.6.2 Channel Visibility Controls

Each product is independently toggled for visibility on each channel. Visibility can be immediate or scheduled with date windows.

Channel Visibility Data Model

FieldTypeRequiredDescription
product_idUUIDYesReference to product
channel_idUUIDYesReference to channel
is_visibleBooleanYesWhether the product appears on this channel
available_fromDateTimeNoScheduled visibility start (null = immediately visible when toggled on)
available_untilDateTimeNoScheduled visibility end (null = indefinite)
tenant_idUUIDYesOwning tenant

Business Rules:

  • A product must be visible on at least one channel to remain in ACTIVE lifecycle status. If a product is removed from all channels, the system warns: “Product will be hidden from all sales channels. Consider setting to DISCONTINUED.”
  • Scheduled visibility windows are evaluated in real time. A product with available_from in the future does not appear on the channel until that timestamp.
  • Bulk operations: staff can select multiple products and toggle channel visibility in batch via the catalog management UI.

Channel Visibility Sequence

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as Catalog UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Single Product Channel Toggle

    U->>UI: Open Product Detail
    UI->>API: GET /products/{id}/channels
    API-->>UI: Return Channel Visibility Settings

    U->>UI: Toggle "Online" Channel ON
    U->>UI: Set available_from "2026-03-01"
    U->>UI: Click "Save"

    UI->>API: PATCH /products/{id}/channels
    API->>DB: Upsert Channel Visibility Record
    API-->>UI: Channel Updated

    Note over U, DB: Bulk Channel Toggle

    U->>UI: Select 25 Products (Checkbox)
    U->>UI: Click "Bulk Actions" -> "Channel Visibility"
    UI-->>U: Show Channel Toggle Panel
    U->>UI: Toggle "Wholesale" ON for All Selected
    U->>UI: Click "Apply"

    UI->>API: POST /products/bulk-channel-update
    Note right of API: {product_ids: [...], channel_id: "...", is_visible: true}
    API->>DB: Upsert 25 Channel Visibility Records
    API-->>UI: "25 products updated"

3.6.3 Channel Inventory Allocation

Each tenant selects one of two inventory allocation modes. The mode applies globally per tenant.

ModeDescriptionUse Case
Shared Pool (Default)All channels sell from the same inventory pool. An online sale decrements the same stock as an in-store sale.Small-to-medium retailers with unified stock
Dedicated AllocationReserve specific quantities per channel per location. Each channel has its own available pool.Large retailers needing channel-specific stock control

Dedicated Allocation Data Model

FieldTypeRequiredDescription
product_idUUIDYesReference to product
location_idUUIDYesReference to store/warehouse location
channel_idUUIDYesReference to channel
allocated_qtyIntegerYesQuantity reserved for this channel at this location
sold_qtyIntegerYesQuantity sold through this channel (starts at 0)
available_qtyIntegerComputedCalculated: allocated_qty - sold_qty
tenant_idUUIDYesOwning tenant
last_updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Sum of allocated_qty across all channels at a location cannot exceed total physical inventory at that location.
  • When one channel sells out (available_qty = 0), the system flags the product as “Channel Stockout” in the dashboard. Staff can manually release allocation from another channel to replenish.
  • Auto-reallocation is not automatic by default. Staff must approve reallocation to prevent unintended stock shifts.
  • In Shared Pool mode, the dedicated allocation table is not used. All channels reference the location’s total qty_on_hand.

3.6.4 Channel Pricing

Each product can carry a different price per channel. Channel pricing ties into the Price Tier hierarchy defined in the pricing engine.

Channel Pricing Data Model

FieldTypeRequiredDescription
product_idUUIDYesReference to product
channel_idUUIDYesReference to channel
channel_priceDecimal(10,2)NoOverride price for this channel (null = use base_price)
channel_compare_at_priceDecimal(10,2)No“Was” price for this channel (used for strikethrough display)
tenant_idUUIDYesOwning tenant

Business Rules:

  • If no channel_price is set for a product-channel combination, the system falls through to the product’s global base_price.
  • Channel pricing is evaluated BEFORE customer price tiers. The resolution order is: Channel Price -> Base Price -> Price Tier Override.
  • Wholesale channel pricing typically represents a cost-plus markup and may be lower than in-store pricing.

3.6.5 Reports: Multi-Channel

ReportPurposeKey Data Fields
Channel Sales ComparisonCompare revenue performance across channelsChannel, units sold, revenue, gross margin, avg order value, period
Channel Inventory StatusStock availability by channelProduct, channel, allocated qty, available qty, sold qty, stockout risk flag
Channel Visibility AuditIdentify products missing from channelsProduct, channels currently visible, channels not visible, last change date, recommended action
Channel Price VariancePrice differences across channels for same productProduct, in-store price, online price, wholesale price, variance %

3.7 Shopify Integration

MOVED TO MODULE 6: This section has been consolidated into Module 6: Integrations & External Systems, Section 6.3 (Shopify Integration). The full Shopify integration specification – including sync modes, field-level ownership, conflict resolution, sync constraints, GraphQL API preference, @idempotent directive, Bulk Operations API, third-party POS integration rules, omnichannel/BOPIS requirements, and hardware compatibility – is now maintained in Section 6.3.

See: Module 6, Section 6.3 for the complete Shopify integration specification.


3.8 Vendor Management

Scope: Tracking supplier information, payment terms, and the many-to-many relationship between vendors and products. A single product can be sourced from multiple vendors, each with vendor-specific cost, SKU, and lead time.

Cross-Reference: See Module 4, Section 4.3 for purchase orders and Section 4.9 for vendor RMA.

Cross-Reference: See Module 5, Section 5.19 for supplier payment terms and lead time configuration.

3.8.1 Vendor Data Model

GroupFieldTypeRequiredDescription
IdentityidUUIDYesPrimary key, system-generated
nameStringYesVendor company name
codeStringYesShort unique code (e.g., “NIKE”, “LEVI”)
tax_idStringNoVendor tax identification number
ContactemailStringNoPrimary contact email
phoneStringNoPrimary phone number
addressObjectNoFull mailing address (street, city, state, zip, country)
contact_personStringNoName of primary contact
Termspayment_termsEnumYesNET_30, NET_60, NET_90, COD, PREPAID
currencyStringYesDefault currency code (e.g., “USD”)
minimum_orderDecimal(10,2)NoMinimum order amount required
Logisticsdefault_lead_time_daysIntegerNoStandard delivery lead time in days
preferred_carrierStringNoDefault shipping carrier
StatusstatusEnumYesACTIVE, INACTIVE
Timestampscreated_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

3.8.2 Vendor-Product Relationship

Vendors and products share a many-to-many relationship through the vendor_product junction table. Each link carries vendor-specific pricing, SKU mapping, and lead time overrides.

FieldTypeRequiredDescription
vendor_idUUIDYesReference to vendor
product_idUUIDYesReference to product
vendor_skuStringNoThe vendor’s own SKU for this product
vendor_costDecimal(10,2)YesPurchase cost from this vendor
vendor_barcodeStringNoVendor-specific barcode (can differ from product barcode)
is_primary_vendorBooleanYesWhether this is the preferred vendor for this product (one per product)
lead_time_override_daysIntegerNoVendor-product specific lead time (overrides vendor default)
minimum_order_qtyIntegerNoMinimum quantity per order for this product from this vendor
last_ordered_atDateTimeNoTimestamp of most recent PO to this vendor for this product

3.8.3 Vendor-Product Entity Relationship

erDiagram
    VENDOR {
        UUID id PK
        String name
        String code
        String tax_id
        String email
        String phone
        String payment_terms
        String currency
        Decimal minimum_order
        Integer default_lead_time_days
        String status
    }

    PRODUCT {
        UUID id PK
        String sku
        String name
        String product_type
        Decimal base_price
        Decimal cost
        String lifecycle_status
    }

    VENDOR_PRODUCT {
        UUID vendor_id FK
        UUID product_id FK
        String vendor_sku
        Decimal vendor_cost
        String vendor_barcode
        Boolean is_primary_vendor
        Integer lead_time_override_days
        Integer minimum_order_qty
    }

    VENDOR ||--o{ VENDOR_PRODUCT : "supplies"
    PRODUCT ||--o{ VENDOR_PRODUCT : "sourced from"

3.8.4 Reports: Vendor Management

ReportPurposeKey Data Fields
Vendor Product ListAll products supplied by a vendorVendor, product SKU, vendor SKU, vendor cost, is primary, last ordered
Vendor Performance ReportTrack delivery and qualityVendor, PO count, on-time %, avg lead time, variance count, return rate
Primary Vendor CoverageEnsure all products have a primary vendorProducts without primary vendor, products with only one vendor source
Vendor Cost ComparisonCompare pricing across vendors for same productProduct SKU, vendor name, vendor cost, lead time, minimum qty

3.9 Product Search & Discovery

Scope: Enabling fast product lookup at the POS terminal through multiple search methods: full-text search, category browsing, advanced filters, favorites, and product recommendations. Search must return results in under 200ms for responsive POS operation.

The POS search engine indexes the following fields for fast retrieval:

Search FieldWeight (Relevance)Index TypeExample Match
sku10 (highest)Exact matchSearch “BLK-TEE-001” returns exact product
barcode / alternate_barcodes10 (highest)Exact matchSearch “012345678901” returns exact product
name8Full-text, prefixSearch “Oxford” matches “Oxford Button-Down Shirt”
brand_name6Full-textSearch “Nike” matches all Nike products
vendor_name5Full-textSearch “Levis” matches products from Levi’s vendor
tags[]4Exact token matchSearch “bestseller” matches tagged products
short_description3Full-text, containsSearch “moisture wicking” matches description
long_description2Full-text, containsLowest priority, broad match
custom_attributes3Key-value matchSearch “organic” matches custom attribute values

Relevance Ranking Order:

1. Exact SKU match
2. Exact barcode match (primary or alternate)
3. Name starts with search term
4. Name contains search term
5. Brand name match
6. Vendor name match
7. Tag exact match
8. Description contains search term
9. Custom attribute value match

Fuzzy Matching:

  • Handles typos using Levenshtein distance (edit distance <= 2 for words >= 5 characters)
  • Examples: “oxfrd” matches “Oxford”, “clasic” matches “Classic”, “niike” matches “Nike”
  • Fuzzy results ranked below exact matches
  • Disabled for SKU and barcode fields (exact match only)

Auto-Complete:

  • Suggestions appear after 2 characters typed
  • Returns top 8 suggestions combining product names, SKUs, and recent searches
  • Debounced at 150ms to prevent excessive API calls
  • Keyboard navigation supported (arrow keys + Enter to select)

Recent Searches:

FieldTypeDescription
idUUIDPrimary key
user_idUUIDStaff member who performed the search
search_termString(255)The search query text
result_countIntegerNumber of results returned
selected_product_idUUID (nullable)Product selected from results (null if no selection)
tenant_idUUIDTenant scope
created_atDateTimeWhen the search was performed
  • Last 10 searches stored per user, displayed in a dropdown when the search field is focused
  • Tapping a recent search re-executes the query
  • Clear individual or all recent searches
sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant IDX as Search Index
    participant DB as DB

    U->>UI: Type "oxfrd" in search bar
    Note right of UI: Debounce 150ms

    UI->>API: GET /products/search?q=oxfrd&limit=20
    API->>IDX: Full-text query with fuzzy matching

    par Search Execution
        IDX->>IDX: Exact SKU/barcode check (no match)
        IDX->>IDX: Full-text name search (fuzzy: "oxfrd" → "Oxford")
        IDX->>IDX: Brand/vendor/tag search
        IDX->>IDX: Description search
    end

    IDX-->>API: Ranked results (Oxford Button-Down first)
    API->>DB: Fetch stock levels for results
    API-->>UI: Return products with price, stock, images

    UI-->>U: Display results grid (name, SKU, price, stock, image)
    U->>UI: Tap "Oxford Button-Down Shirt"
    UI->>UI: Add to cart

    par Background
        UI->>API: POST /search-history
        API->>DB: Save recent search "oxfrd" for user
    end

3.9.2 Category Browsing

Staff can browse the catalog visually through the 4-level category hierarchy defined in Section 3.4.

Visual Grid View:

  • Categories displayed as image tiles (using category_image from Section 3.4.3)
  • Each tile shows: category name, product count badge, category image (or placeholder icon)
  • Grid layout: configurable 3x3, 4x4, or 5x5 per screen (setting per terminal)

Drill-Down Navigation:

Department → Category → Subcategory → Products

Example:
Men's Apparel [42 items] →
  Tops [28 items] →
    T-Shirts [15 items] →
      [Product Grid: Classic Tee, Graphic Tee, V-Neck, ...]

Breadcrumb Navigation:

Always visible at the top of the browse screen:

Home > Men's Apparel > Tops > T-Shirts

Tapping any breadcrumb segment navigates back to that level.

Sort Within Category:

Sort OptionDirectionDefault
NameA-Z, Z-AA-Z (default)
PriceLow-High, High-Low
NewestMost recently published first
Best-SellingHighest sales velocity first

3.9.3 Advanced Filters

Filters are combinable using AND logic. Each active filter narrows the result set.

FilterTypeValuesUI Control
Price rangeRangeMin-Max price (tenant currency)Dual-handle slider with manual entry
BrandMulti-selectList of all brands in tenant catalogSearchable checkbox list
VendorMulti-selectList of all active vendorsSearchable checkbox list
Stock statusMulti-selectIn Stock, Low Stock, Out of StockCheckbox group
SeasonMulti-selectActive season tags/collectionsCheckbox list
SizeMulti-selectAvailable sizes (from variant dimension values)Checkbox grid
ColorMulti-selectAvailable colors (from variant dimension values)Color swatch grid
ChannelMulti-selectIn-Store, Online, WholesaleCheckbox group
Lifecycle statusMulti-selectActive, DiscontinuedCheckbox group
CategoryTree-selectFull category hierarchyExpandable tree
Custom attributesDynamicBased on tenant’s custom attribute definitionsAuto-generated per attribute type

Saved Filters:

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesDisplay name (e.g., “Nike Low Stock”, “Clearance Items”)
filter_definitionJSONYesSerialized filter state: {"brand": ["Nike"], "stock_status": ["LOW_STOCK"]}
created_byUUIDYesStaff member who created the filter
is_sharedBooleanYesWhether other staff can see and use this filter (default: false)
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp
updated_atDateTimeYesLast modification timestamp
  • Staff can save current filter combination as a named view
  • Maximum 20 saved filters per user, 50 shared filters per tenant
  • Shared filters visible to all staff in the tenant

3.9.4 Quick-Add & Favorites

Favorites:

FieldTypeRequiredDescription
idUUIDYesPrimary key
user_idUUIDYesStaff member
product_idUUIDYesFavorited product
sort_orderIntegerYesDisplay position
tenant_idUUIDYesTenant scope
created_atDateTimeYesWhen favorited
  • Each staff member can pin up to 50 products
  • One-tap add to cart from favorites panel
  • Drag-drop reordering of favorites
  • Favorites persist across terminals (tied to user, not device)

Quick-Add Buttons:

FieldTypeRequiredDescription
idUUIDYesPrimary key
location_idUUIDYesLocation this configuration applies to
product_idUUIDYesProduct assigned to the button
grid_positionIntegerYesPosition in the grid (1-20)
button_colorString(7)NoHex color for button background (e.g., “#FF5733”)
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp
  • Configurable grid of up to 20 high-velocity items on POS home screen
  • Each button displays: product image thumbnail, product name (truncated), price
  • Configurable per location (e.g., store-specific quick items)
  • Manager or Admin role required to configure quick-add buttons

Recent Products:

  • Last 20 products viewed or added to cart, displayed in a “Recents” side panel
  • Per-user, per-session (resets on logout)
  • One-tap to add to cart
  • Stored in local state (not persisted to database)

Department Quick-Keys:

  • Configurable shortcut buttons for top-level categories (departments)
  • Up to 8 department quick-keys displayed in a horizontal bar above the search field
  • Tapping a quick-key navigates directly to that department’s category browse view
  • Configurable per location by Manager or Admin

3.9.5 Product Substitutions & Recommendations

Out-of-Stock Alternatives:

When a scanned or searched product has zero available stock at the current location, the system presents alternatives in priority order:

PrioritySuggestion TypeLogicDisplay
1Same product at another locationQuery inventory where product_id matches AND qty_available > 0 at other locationsLocation name, stock qty, distance (if configured)
2Similar productsSame category_id AND base_price within +/- 20% of original AND lifecycle_status = ACTIVE AND qty_available > 0Product name, price, stock qty
3Same brand alternativesSame brand AND lifecycle_status = ACTIVE AND qty_available > 0, ordered by sales velocityProduct name, price, stock qty

Cross-Sell / Upsell Configuration:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesSource product
related_product_idUUIDYesRelated product
relationship_typeEnumYesSUBSTITUTE, CROSS_SELL, UPSELL, ACCESSORY
priorityIntegerYesDisplay order (1 = highest priority)
auto_generatedBooleanYestrue if system-generated from order history, false if manually defined
confidence_scoreDecimal(3,2)NoFor auto-generated: co-purchase frequency score (0.00-1.00)
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp

Manual Relationships:

  • Staff defines “related products” per product via the admin product detail page
  • Relationship types: SUBSTITUTE (alternative), CROSS_SELL (complementary), UPSELL (upgrade), ACCESSORY (add-on)
  • Maximum 10 manual relationships per product per type

Auto-Generated Relationships:

  • Background job analyzes completed order history (rolling 90 days)
  • Identifies products frequently purchased together (co-purchase frequency >= 3 occurrences)
  • Generates CROSS_SELL relationships with confidence score based on frequency
  • Auto-generated relationships are refreshed weekly
  • Staff can promote an auto-generated relationship to manual (persists beyond refresh)

POS Display:

  • “Customers Also Bought” panel shown during checkout when cart contains products with cross-sell relationships
  • Maximum 4 suggestions displayed, ordered by priority then confidence score
  • Staff can dismiss suggestions or tap to add to cart
sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB

    U->>UI: Scan barcode for "Classic Tee"
    UI->>API: POST /products/barcode-lookup
    API->>DB: Fetch product + inventory
    DB-->>API: Product found, qty_available = 0

    API-->>UI: Product data (OUT OF STOCK)
    UI-->>U: "Classic Tee is out of stock at this location"

    par Fetch Alternatives
        API->>DB: Same product at other locations
        DB-->>API: Store B: 12 units, Store C: 5 units
    and
        API->>DB: Similar products (same category, ±20% price)
        DB-->>API: "V-Neck Tee" $27.99 (8 in stock), "Crew Neck" $31.99 (15 in stock)
    and
        API->>DB: Same brand alternatives
        DB-->>API: "Classic Tee V2" $29.99 (20 in stock)
    end

    UI-->>U: Display alternatives panel
    Note right of UI: 1. Same item at Store B (12) / Store C (5)
    Note right of UI: 2. V-Neck Tee $27.99 (8) / Crew Neck $31.99 (15)
    Note right of UI: 3. Classic Tee V2 $29.99 (20)

    alt Staff selects alternative
        U->>UI: Tap "V-Neck Tee"
        UI->>UI: Add to cart
    else Staff initiates transfer
        U->>UI: Tap "Request from Store B"
        UI->>API: POST /transfers/request
    end

3.9.6 Reports: Search & Discovery

ReportPurposeKey Data Fields
Search Failure LogSearches that returned zero results, identifying catalog gapsSearch term, timestamp, terminal, staff member, location
Top SearchesMost frequent search terms for merchandising insightSearch term, frequency, avg results returned, conversion rate (searches that led to cart add)
Search Conversion FunnelTrack search-to-sale effectivenessTotal searches, searches with results, searches with cart add, searches leading to sale
Substitute Offered vs AcceptedEffectiveness of substitution suggestionsOriginal product, substitute offered, offered count, accepted count, accepted %, declined %
Favorites UsageStaff utilization of favorites featureStaff member, favorite count, favorites used in sales, top 10 favorited products
Quick-Add Button PerformanceClick-through rate of quick-add buttonsButton position, product, click count, resulting sales, revenue from quick-add

3.10 Label & Price Tag Printing

Scope: Generating and printing barcode labels, shelf price tags, and clearance stickers from the catalog. Supports multiple label formats, batch printing, and integration with standard label printers (Zebra, DYMO, Brother).

3.10.1 Label Types

Label TypeContent FieldsUse CaseStandard Size
Barcode LabelSKU, barcode (scannable), product name, priceTagging individual items for checkout scanning50mm x 25mm
Shelf Price TagProduct name, price, compare_at_price (if on sale), category, SKUShelf-edge display showing current price60mm x 40mm
Clearance StickerMarkdown price, original price (strikethrough), discount %, “CLEARANCE” badgeIdentifying marked-down clearance items40mm x 30mm
Variant LabelParent name, size, color (variant dimensions), SKU, barcode (scannable), pricePer-variant tagging for variant products50mm x 25mm
Bin LabelSKU, barcode (scannable), product name, location code, bin/shelf positionWarehouse bin identification for inventory management100mm x 50mm

3.10.2 Label Templates

FieldTypeRequiredDescription
idUUIDYesPrimary key
nameString(100)YesTemplate display name (e.g., “Standard Barcode 50x25”)
label_typeEnumYesBARCODE, SHELF_TAG, CLEARANCE, VARIANT, BIN
width_mmIntegerYesLabel width in millimeters
height_mmIntegerYesLabel height in millimeters
layout_definitionJSONYesField positions, font sizes, barcode format, margins (see below)
barcode_formatEnumYesCODE128, EAN13, UPCA, QR_CODE
is_defaultBooleanYesDefault template for this label type (one per type per tenant)
printer_languageEnumYesZPL (Zebra), DYMO_XML, BROTHER_ESC, RECEIPT_ESC_POS
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp
updated_atDateTimeYesLast modification timestamp

Layout Definition JSON Structure:

{
  "fields": [
    { "name": "product_name", "x": 2, "y": 2, "font_size": 10, "max_width": 46, "bold": true },
    { "name": "barcode", "x": 2, "y": 10, "height": 8, "format": "CODE128" },
    { "name": "sku", "x": 2, "y": 20, "font_size": 7, "bold": false },
    { "name": "price", "x": 35, "y": 2, "font_size": 12, "bold": true, "prefix": "$" }
  ],
  "margins": { "top": 1, "right": 1, "bottom": 1, "left": 1 }
}

Supported Printers:

PrinterLanguageConnectionNotes
Zebra ZD/ZT SeriesZPL (Zebra Programming Language)USB, Network (TCP/IP)Industry standard for retail labels
DYMO LabelWriterDYMO XML (via DYMO SDK)USBDesktop label printing
Brother QL SeriesBrother ESC/PUSB, NetworkVersatile label printing
Receipt Printer (fallback)ESC/POSUSB, NetworkPrint labels on 80mm receipt paper

3.10.3 Batch Printing Workflow

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI / Admin
    participant API as Backend
    participant PS as Print Service
    participant PR as Label Printer

    Note over U, PR: Batch Label Printing Workflow

    U->>UI: Select products (search, category, or bulk select)
    UI-->>U: Display selected products (count, names)

    U->>UI: Click "Print Labels"
    UI-->>U: Show template selection dialog

    U->>UI: Choose label template (e.g., "Standard Barcode 50x25")
    UI-->>U: Show quantity options

    U->>UI: Set quantity per product
    Note right of UI: Default: 1 per product
    Note right of UI: Option: "Match stock qty" auto-fills

    U->>UI: Click "Preview"
    UI->>API: POST /labels/preview
    API-->>UI: Return rendered label previews (first 5)
    UI-->>U: Display label preview grid

    U->>UI: Select target printer from configured list
    U->>UI: Click "Print"
    UI->>API: POST /labels/print

    API->>API: Generate label data for all products
    API->>PS: Send print job (template + product data)

    PS->>PS: Render labels in printer language (ZPL/DYMO/ESC)
    PS->>PR: Send to printer

    PR-->>PS: Print confirmation
    PS-->>API: Job complete (labels_printed count)
    API->>API: Log print job to print_log

    API-->>UI: "Printed 45 labels on Zebra-Stockroom"
    UI-->>U: Success confirmation

Print Job Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
template_idUUIDYesLabel template used
printer_nameString(100)YesTarget printer identifier
product_countIntegerYesNumber of distinct products
label_countIntegerYesTotal labels printed (sum of quantities)
statusEnumYesQUEUED, PRINTING, COMPLETED, FAILED
error_messageStringNoError details if status is FAILED
initiated_byUUIDYesStaff member who started the print job
tenant_idUUIDYesTenant scope
created_atDateTimeYesWhen the job was created
completed_atDateTimeNoWhen printing finished

3.10.4 Print Triggers

Trigger EventActionPrompt BehaviorDefault Setting
On PO ReceivePrompt to print barcode labels for received itemsModal: “Print labels for 48 received items?” with template selectionEnabled (configurable per tenant)
On Transfer ReceivePrompt to print barcode labels for transferred itemsSame modal as PO receiveEnabled
On Price ChangePrompt to print new shelf tags for price-changed productsModal: “Price changed for 3 products. Print new shelf tags?”Enabled
On MarkdownPrompt to print clearance stickers for marked-down itemsModal: “Print clearance stickers for 12 items?” with clearance templateEnabled
On New Product PublishedPrompt to print barcode labels for newly published productsModal: “Product published. Print labels?”Disabled (configurable)
ManualStaff initiates from product detail, category view, or bulk selectionNo prompt – direct template selectionAlways available

Business Rules:

  • Print triggers are configurable per tenant (enable/disable each trigger)
  • Staff can dismiss any auto-prompt without printing
  • All print events are logged regardless of trigger type
  • Print triggers fire only at the location where the event occurred

3.10.5 Reports: Label Printing

ReportPurposeKey Data Fields
Label Print LogTrack all label printing activityTemplate used, product count, labels printed, printer, staff member, timestamp, trigger type
Reprint NeededProducts with price changes since last label printProduct, current price, price at last label print, last print date, price delta
Printer Usage ReportMonitor printer workload and failuresPrinter name, jobs processed, labels printed, failure count, avg job size
Label Cost EstimateEstimate label media consumptionLabel type, labels printed (period), estimated media cost (based on configured cost per label)

3.11 Product Media

Scope: Managing product images and video content for POS display, catalog browsing, and Shopify synchronization. Each product supports multiple images with one designated primary, plus optional video links. Images are optimized for fast POS terminal rendering.

3.11.1 Image Management

Product Image Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesParent product reference
variant_idUUIDNoVariant reference (null = product-level image)
urlString(500)YesFull-resolution image URL
thumbnail_urlsJSONYesGenerated thumbnails: {"sm": "url_64px", "md": "url_128px", "lg": "url_256px"}
alt_textString(255)NoAccessibility description
sort_orderIntegerYesDisplay position in gallery (1-based)
is_primaryBooleanYesPrimary display image (one per product, one per variant)
file_size_bytesIntegerYesOriginal file size for storage tracking
width_pxIntegerYesOriginal image width
height_pxIntegerYesOriginal image height
uploaded_byUUIDYesStaff member who uploaded
tenant_idUUIDYesTenant scope
created_atDateTimeYesUpload timestamp

Image Rules:

RuleSpecification
Primary imageOne per product; one per variant (optional). Displayed in POS search results, cart line items, and product detail.
Gallery imagesUp to 20 additional images per product (max configurable per tenant, default 20)
Per-variant imagesVariants can have their own images (e.g., different image per color). If no variant image, falls back to parent product primary image.
Supported formatsJPEG, PNG, WebP
Maximum file size5MB per image
Minimum resolution256 x 256 pixels
Maximum resolution4096 x 4096 pixels (larger images auto-resized on upload)
Drag-drop reorderingStaff reorders gallery images by dragging; sort_order updated in batch

Thumbnail Generation:

On upload, the system auto-generates three thumbnail sizes:

Size KeyDimensionsUse Case
sm64 x 64 pxPOS cart line item, compact list view
md128 x 128 pxPOS search results grid
lg256 x 256 pxPOS product detail, category browse tile

Thumbnails are generated asynchronously via a background job. Original image is stored as-is; thumbnails are derived copies.

3.11.2 Video Support

Product Video Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesParent product reference
video_urlString(500)YesVideo URL (YouTube, Vimeo, or self-hosted)
video_providerEnumNoYOUTUBE, VIMEO, SELF_HOSTED, OTHER
titleString(255)YesVideo display title
descriptionString(1000)NoBrief description of video content
thumbnail_urlString(500)NoCustom thumbnail (auto-fetched from provider if not set)
sort_orderIntegerYesDisplay position
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp

Video Rules:

  • URL-based video links only (no direct video file upload)
  • Use cases: product demos, styling guides, assembly instructions, care guides
  • Display: video tab on product detail page in Nexus POS
  • Not displayed at POS terminal (bandwidth and performance consideration)
  • Maximum 5 videos per product

3.11.3 Media Sync

Shopify Integration:

DirectionBehavior
POS to Shopify (Initial Publish)Primary image pushed to Shopify on first product publish. Sets as Shopify product featured image.
POS to Shopify (Updates)Primary image updates push to Shopify. Additional gallery images are NOT auto-synced (managed in Shopify separately).
Shopify to POSNot synced. Shopify-managed images remain in Shopify only. POS images are POS-authoritative.

Image Optimization Pipeline:

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as Admin UI
    participant API as Backend
    participant IMG as Image Service
    participant CDN as CDN
    participant DB as DB

    U->>UI: Upload product image (drag-drop or file select)
    UI->>UI: Client-side validation (format, size < 5MB)
    UI->>API: POST /products/{id}/images (multipart upload)

    API->>IMG: Process image
    IMG->>IMG: Validate dimensions (min 256x256)
    IMG->>IMG: Auto-resize if > 4096x4096
    IMG->>IMG: Compress (quality 85%, strip EXIF metadata)
    IMG->>IMG: Convert to WebP (if not already)

    par Thumbnail Generation
        IMG->>IMG: Generate 64x64 thumbnail (sm)
        IMG->>IMG: Generate 128x128 thumbnail (md)
        IMG->>IMG: Generate 256x256 thumbnail (lg)
    end

    IMG->>CDN: Upload original + 3 thumbnails
    CDN-->>IMG: Return CDN URLs

    IMG-->>API: Return URLs (original + thumbnails)
    API->>DB: Save image record with URLs
    API-->>UI: Image uploaded successfully
    UI-->>U: Display new image in gallery

CDN Delivery:

  • All images served via CDN URL for fast display across all locations
  • CDN cache TTL: 30 days (images are immutable; new upload = new URL)
  • Fallback: if CDN is unavailable, images served from origin storage

3.12 Product Notes & Attachments

Scope: Supporting structured internal notes and file attachments on products for buying decisions, vendor communication, quality tracking, and staff communication. Notes and attachments are visible only to MANAGER/OWNER roles in Nexus POS, not at the POS register.

3.12.1 Structured Note Types

Note TypePurposeTypical AuthorsIcon
Buying NotePurchasing decisions, reorder plans, vendor negotiation detailsBuyers, ManagersShopping cart icon
Vendor NoteVendor communication, lead time updates, quality issues, terms changesBuyers, AdminTruck icon
Quality NoteQuality inspections, defect reports, customer complaints about productStaff, ManagersCheckmark/shield icon
Staff NoteGeneral internal communication about the productAny staffChat bubble icon

Product Note Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesParent product reference
note_typeEnumYesBUYING, VENDOR, QUALITY, STAFF
contentTextYesNote text (max 5,000 characters)
is_pinnedBooleanYesPinned notes display at top (default: false)
created_byUUIDYesStaff member who created the note
updated_byUUIDNoStaff member who last edited (null if never edited)
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Only the note creator or an Admin can edit or delete a note
  • Pinned notes always sort to the top, regardless of date
  • Maximum 1 pinned note per note type per product (pinning a new note of the same type unpins the previous)
  • Notes are never hard-deleted; they are soft-deleted with a deleted_at timestamp for audit

3.12.2 File Attachments

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesParent product reference
file_nameString(255)YesOriginal uploaded file name
file_urlString(500)YesStorage URL for download
file_typeEnumYesPDF, JPEG, PNG, XLSX, DOCX, CSV
file_size_bytesIntegerYesFile size for storage tracking
descriptionString(500)NoBrief description of the attachment
uploaded_byUUIDYesStaff member who uploaded
tenant_idUUIDYesTenant scope
created_atDateTimeYesUpload timestamp

Attachment Rules:

RuleSpecification
Supported file typesPDF, JPEG, PNG, XLSX, DOCX, CSV
Maximum file size10MB per attachment
Maximum attachments per product20
Common use casesSpec sheets, certificates of authenticity, vendor catalogs, care instructions, import documents
Access controlAny staff can view; Buyer, Manager, or Admin can upload/delete

3.12.3 Display

Admin Product Detail Page – Notes Tab:

┌─────────────────────────────────────────────────────────┐
│  Notes (7)                          [+ Add Note ▼]      │
│  ─────────────────────────────────────────────────────── │
│  Filter: [All Types ▼]  [Show Pinned Only ☐]            │
│                                                          │
│  📌 BUYING NOTE — Jan 15, 2026 by Sarah (Buyer)         │
│  ┌──────────────────────────────────────────────────┐    │
│  │ Reorder 200 units for Spring. Vendor confirmed   │    │
│  │ lead time of 21 days. Negotiate 5% volume disc.  │    │
│  └──────────────────────────────────────────────────┘    │
│                                                          │
│  QUALITY NOTE — Jan 12, 2026 by Mike (Manager)          │
│  ┌──────────────────────────────────────────────────┐    │
│  │ Customer complaint: stitching loose on collar.    │    │
│  │ Inspected 5 units from last batch - 2 defective. │    │
│  └──────────────────────────────────────────────────┘    │
│                                                          │
│  STAFF NOTE — Jan 10, 2026 by Jane (Staff)              │
│  ┌──────────────────────────────────────────────────┐    │
│  │ This item sells best when displayed near the      │    │
│  │ front entrance. Move to endcap for weekends.      │    │
│  └──────────────────────────────────────────────────┘    │
│                                                          │
│  ─────────────────────────────────────────────────────── │
│  Attachments (3)                    [+ Upload File]      │
│                                                          │
│  📎 Nike-SS26-Spec-Sheet.pdf (1.2 MB)    [Download]     │
│  📎 Care-Instructions-EN.pdf (340 KB)     [Download]     │
│  📎 Vendor-Quote-Jan2026.xlsx (85 KB)     [Download]     │
└─────────────────────────────────────────────────────────┘

Product List View:

  • Note count badge displayed on product rows (e.g., “3 notes”) as a small indicator
  • Badge color: grey for staff notes only, yellow if any buying/vendor notes exist, red if any quality notes exist

3.13 Catalog Permissions & Approvals

Scope: Controlling access to catalog features through role-based permissions, field-level edit restrictions, and approval workflows for sensitive changes (pricing, cost, lifecycle transitions). All permission-governed actions are logged to the audit trail defined in Section 3.13.4.

3.13.1 Role-Based Catalog Access

PermissionAdminBuyerManagerStaff
View ProductsYesYesYesYes
Create ProductsYesYesYesNo
Edit ProductsYesYesYesNo (view only)
Change PriceYesNoYesNo
Change CostYesYesNoNo
Change Lifecycle StatusYesNoYesNo
Delete ProductsYesNoNoNo
Approve ChangesYesNoYesNo
Manage CategoriesYesNoYesNo
Manage VendorsYesYesNoNo
Create Purchase OrdersYesYesYesNo
Submit Purchase OrdersYesYesNoNo
Receive InventoryYesYesYesNo
Configure Templates/ButtonsYesNoYesNo
Export Catalog DataYesYesYesNo
Import Catalog DataYesYesNoNo

Role Assignment:

  • Roles are assigned per user per tenant (a user can have different roles in different tenants)
  • A user can hold exactly one catalog role per tenant
  • Role assignment requires Admin permission
  • Role changes take effect on the user’s next login (or session refresh)

3.13.2 Field-Level Permissions

Configurable per role per tenant. The tenant Admin can customize which fields each role can edit versus view as read-only.

Default Field-Level Restrictions:

Field(s)AdminBuyerManagerStaff
base_price, compare_at_priceEditableRead-onlyEditableRead-only
cost, vendor_costEditableEditableRead-onlyRead-only
lifecycle_statusEditableRead-onlyEditableRead-only
category_idEditableEditableEditableRead-only
name, description, tagsEditableEditableEditableRead-only
barcode, alternate_barcodesEditableEditableEditableRead-only
images, mediaEditableEditableEditableRead-only
tax_codeEditableRead-onlyEditableRead-only
track_inventory, allow_negativeEditableRead-onlyEditableRead-only
low_stock_thresholdEditableEditableEditableRead-only
Custom attributesEditableEditableEditableRead-only

Field Permission Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
role_idUUIDYesReference to role
field_nameString(100)YesProduct field name (e.g., “base_price”, “cost”)
permissionEnumYesREAD_ONLY or EDITABLE
tenant_idUUIDYesTenant scope
updated_atDateTimeYesLast modification timestamp

Constraint: Unique on (role_id, field_name, tenant_id).

3.13.3 Approval Workflows

Configurable approval rules determine which catalog changes require manager or admin sign-off before taking effect.

Default Approval Rules:

Change TypeConditionApproval Required FromPriority
Price decrease> 10% reduction from current priceManagerMedium
Price decrease> 30% reduction from current priceAdminHigh
Price increase> 50% increase from current priceManagerMedium
Cost changeAny modification to cost or vendor_costBuyer or AdminMedium
Product activationDraft to Active transitionManagerLow
Product deactivationActive to Discontinued transitionManagerMedium
Product deletionAny deletion of Active or Discontinued productAdminHigh
Bulk price changeAny bulk operation affecting base_priceManagerHigh
Bulk status changeAny bulk operation affecting lifecycle_statusManagerHigh

Approval Rule Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
change_typeEnumYesPRICE_DECREASE, PRICE_INCREASE, COST_CHANGE, STATUS_CHANGE, PRODUCT_DELETION, BULK_PRICE, BULK_STATUS
conditionJSONYesThreshold definition: {"field": "base_price", "operator": "decrease_pct_gt", "value": 10}
required_roleEnumYesMinimum role required to approve: MANAGER, ADMIN, BUYER_OR_ADMIN
is_activeBooleanYesWhether this rule is currently enforced
tenant_idUUIDYesTenant scope
created_atDateTimeYesCreation timestamp
updated_atDateTimeYesLast modification timestamp

Approval Request Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
approval_rule_idUUIDYesRule that triggered this approval
change_typeEnumYesType of change requested
product_idUUIDYesProduct affected
field_nameString(100)YesField being changed
old_valueString(500)YesCurrent value (serialized)
new_valueString(500)YesProposed value (serialized)
reasonString(1000)NoRequester’s justification
requested_byUUIDYesStaff member requesting the change
approved_byUUIDNoStaff member who approved (null if pending or rejected)
statusEnumYesPENDING, APPROVED, REJECTED, EXPIRED
rejection_reasonString(1000)NoWhy the change was rejected
expires_atDateTimeNoAuto-expire if not acted on (default: 7 days)
tenant_idUUIDYesTenant scope
created_atDateTimeYesWhen the request was created
resolved_atDateTimeNoWhen the request was approved or rejected

Approval Workflow:

sequenceDiagram
    autonumber
    participant U as Staff / Buyer
    participant UI as Admin UI
    participant API as Backend
    participant DB as DB
    participant N as Notification Service
    participant A as Approver (Manager/Admin)

    U->>UI: Edit product field (e.g., reduce price by 25%)
    UI->>API: PUT /products/{id}
    API->>API: Check approval rules for this change

    alt Approval Required
        API->>DB: Create approval_request (status: PENDING)
        API->>DB: Store proposed change (do NOT apply yet)
        API->>N: Send notification to eligible approvers
        N-->>A: "Price change requires your approval"
        API-->>UI: "Change submitted for approval"
        UI-->>U: "Pending manager approval. Price unchanged until approved."

        Note over A, DB: Approver Reviews

        A->>UI: Open "Pending Approvals" queue
        UI->>API: GET /approvals?status=PENDING
        API-->>UI: List of pending approval requests

        A->>UI: Review change details
        Note right of UI: Shows: product, field, old value, new value, who requested, reason

        alt Approve
            A->>UI: Click "Approve"
            UI->>API: POST /approvals/{id}/approve
            API->>DB: Update approval_request (status: APPROVED, approved_by, resolved_at)
            API->>DB: Apply the change to the product
            API->>DB: Log to audit_trail (with approval_id reference)
            API->>N: Notify requester "Your change was approved"
            API-->>UI: "Change approved and applied"
        else Reject
            A->>UI: Click "Reject" + enter reason
            UI->>API: POST /approvals/{id}/reject
            API->>DB: Update approval_request (status: REJECTED, rejection_reason, resolved_at)
            API->>N: Notify requester "Your change was rejected: [reason]"
            API-->>UI: "Change rejected"
        end

    else No Approval Required
        API->>DB: Apply change directly
        API->>DB: Log to audit_trail
        API-->>UI: "Change saved"
    end

Business Rules:

  • Pending approval requests expire after 7 days (configurable per tenant) and auto-set to EXPIRED
  • A requester cannot approve their own change request
  • If the product is edited again while a pending approval exists for the same field, the older request is auto-cancelled
  • Admin can bypass approval requirements (self-approving)
  • Approval rules can be enabled or disabled per tenant without deleting the rule definition

3.13.4 Audit Trail

Every field-level change to any catalog product is logged to an immutable audit trail.

Audit Trail Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesProduct that was changed
field_nameString(100)YesField that changed
old_valueTextNoPrevious value (null for new records)
new_valueTextYesNew value
changed_byUUIDYesUser who made the change
change_sourceEnumYesMANUAL, IMPORT, SYNC, BULK, SYSTEM, APPROVAL
approval_idUUIDNoReference to approval request (if approval was required)
ip_addressString(45)NoIP address of the client
user_agentString(500)NoClient user-agent string
tenant_idUUIDYesTenant scope
created_atDateTimeYesTimestamp of the change

Audit Trail Rules:

RuleSpecification
ImmutabilityAudit records cannot be edited or deleted by any user, including Admin
RetentionMinimum 7 years (configurable per tenant; can be increased, never decreased)
Sensitive field highlightingChanges to base_price, cost, compare_at_price, and lifecycle_status are visually flagged with a warning icon in the UI
SearchableAudit trail is searchable per product, per user, per field, per date range, and per change source
ExportAudit trail exportable as CSV for compliance and external audit
Bulk change trackingBulk operations create one audit entry per product per field changed (not a single aggregate entry)

Audit Trail View (Admin Product Detail Page):

┌─────────────────────────────────────────────────────────────────┐
│  Change History (42 changes)         [Export CSV] [Filter ▼]    │
│  ───────────────────────────────────────────────────────────── │
│                                                                  │
│  ⚠ Jan 20, 2026 14:32 — Mike (Manager) — APPROVAL              │
│    base_price: $29.99 → $22.99 (approved by Sarah)             │
│                                                                  │
│  Jan 18, 2026 09:15 — Jane (Buyer) — MANUAL                    │
│    tags: ["summer"] → ["summer", "clearance"]                   │
│                                                                  │
│  ⚠ Jan 15, 2026 11:00 — SYSTEM — SYNC                          │
│    lifecycle_status: ACTIVE → DISCONTINUED                      │
│                                                                  │
│  Jan 10, 2026 16:45 — Import Bot — IMPORT                      │
│    cost: $12.50 → $13.00                                        │
│                                                                  │
│  [Load More...]                                                  │
└─────────────────────────────────────────────────────────────────┘

3.13.5 Reports: Permissions & Audit

ReportPurposeKey Data Fields
Pending ApprovalsChanges currently awaiting manager/admin approvalProduct, change type, field, old value, new value, requested by, requested at, days pending, approver required
Approval HistoryCompleted approval decisions with turnaround metricsProduct, change type, requested by, approved/rejected by, resolution time (hours), reason
Approval SLA ReportMeasure approval response times against targetsAvg resolution time, % resolved within 24h, % expired, by approver
Change Audit LogComplete catalog change history (filterable)Product, field, old value, new value, changed by, change source, approval ID, timestamp
Change Volume ReportAggregate change counts for workload analysisDate, change count by source (manual/import/sync/bulk), change count by field, top changers
Permission ViolationsAttempted unauthorized actions that were blockedUser, role, attempted action, product, timestamp, blocking rule

3.14 Product Performance Analytics

Scope: Providing real-time product performance metrics embedded on the product detail page and a dedicated catalog analytics dashboard. These metrics drive inventory optimization, markdown decisions, and merchandising strategy.

3.14.1 Embedded Product Metrics

Displayed on each product’s detail page in Nexus POS:

MetricCalculationDisplay FormatColor Coding
Sell-Through Rate(Units Sold / Units Received) x 100 over selected periodPercentage with trend arrow (up/down vs prior period)Green >= 70%, Yellow 40-69%, Red < 40%
Days of SupplyCurrent Stock / Avg Daily Sales (rolling 30 days)Integer with unit “days”Red < 14 days, Yellow 14-30 days, Green > 30 days
Gross Margin %((Selling Price - Weighted Avg Cost) / Selling Price) x 100PercentageRed < 30%, Yellow 30-50%, Green > 50%
Sales VelocityUnits sold per week (rolling 4-week average)Decimal units/week with sparkline chart (8-week trend)No color coding; sparkline shows trend
Inventory AgingDays since last receive at each locationDays per locationGreen < 60 days, Yellow 60-120 days, Red > 120 days
ABC ClassificationRevenue-based Pareto analysis (see 3.14.2)Badge: A / B / C / NEWA = Green, B = Blue, C = Grey, NEW = Purple
Stock Turn Rate(COGS / Avg Inventory Value) annualizedDecimal turns/yearRed < 2, Yellow 2-4, Green > 4
Revenue (Period)Sum of (qty_sold x selling_price) in selected date rangeCurrency with period selectorNo color coding

Metric Display Layout (Admin Product Detail):

┌─────────────────────────────────────────────────────────────┐
│  Performance Metrics               Period: [Last 30 Days ▼] │
│  ───────────────────────────────────────────────────────── │
│                                                              │
│  ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│  │ Sell-Thru │  │ Days of  │  │  Margin  │  │ Velocity │   │
│  │  72% ▲    │  │ Supply   │  │  54.2%   │  │ 8.3/wk   │   │
│  │  (Green)  │  │  18 days │  │  (Green) │  │ ~~~~~~~~ │   │
│  │           │  │ (Yellow) │  │          │  │ sparkline│   │
│  └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
│  ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│  │  Aging   │  │   ABC    │  │  Turns   │  │ Revenue  │   │
│  │  45 days │  │   [A]    │  │ 6.2/yr   │  │ $12,450  │   │
│  │  (Green) │  │  (Green) │  │  (Green) │  │          │   │
│  └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
└─────────────────────────────────────────────────────────────┘

3.14.2 ABC Classification

Calculation Method: Revenue-based Pareto analysis, calculated monthly via background job.

ClassRevenue ContributionProduct PopulationAttention Level
ATop 20% of products generating ~80% of revenue~20% of active SKUsHigh: frequent cycle counts, optimal stock levels, priority reorder
BNext 30% of products generating ~15% of revenue~30% of active SKUsModerate: standard stock levels, regular review
CBottom 50% of products generating ~5% of revenue~50% of active SKUsLow: review for markdown or discontinuation, minimal safety stock
NEWProducts active for < 60 days (insufficient data)VariesExempt from classification until data accumulates

ABC Classification Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesProduct reference
classificationEnumYesA, B, C, NEW
revenue_totalDecimal(12,2)YesRevenue in the analysis period
revenue_rank_pctDecimal(5,2)YesPercentile rank (0-100) by revenue
analysis_period_startDateYesStart of the analysis period
analysis_period_endDateYesEnd of the analysis period
tenant_idUUIDYesTenant scope
calculated_atDateTimeYesWhen this classification was computed

Business Rules:

  • Recalculated on the 1st of each month using the trailing 12-month sales period
  • Products with fewer than 60 days since published_at are classified as NEW
  • Classification stored on the product record as abc_classification field for fast query
  • Classification is tenant-scoped (each tenant’s products are ranked independently)
  • ABC drives: reorder priority (A items reordered first), count scheduling (A items counted more frequently), display prominence in analytics

ABC Classification Impact on Operations:

AreaA ItemsB ItemsC Items
Cycle Count FrequencyWeeklyMonthlyQuarterly
Safety Stock2 weeks of supply1 week of supplyMinimum (3 days)
Reorder PriorityFirst in auto-PO generationSecond priorityOnly if manually flagged
Stockout AlertingImmediate alert to ManagerEnd-of-day alertWeekly report only
Markdown ReviewQuarterly reviewSemi-annual reviewMonthly review (candidates for clearance)

3.14.3 Catalog Analytics Dashboard

A dedicated dashboard accessible from the Nexus POS navigation.

Summary Cards (Top Row):

CardMetricCalculation
Total Active SKUsCount of products where lifecycle_status = ACTIVEReal-time
Total Inventory ValueSum of (qty_on_hand x weighted_avg_cost) across all locationsRefreshed hourly
Avg Gross Margin %Average margin across all active products (weighted by revenue)Refreshed daily
Avg Days of SupplyAverage days of supply across all active productsRefreshed daily

Charts:

ChartTypeDataPurpose
Top 10 by RevenueHorizontal bar chartTop 10 products by revenue in selected periodIdentify best sellers
Bottom 10 by Sell-ThroughHorizontal bar chartBottom 10 products by sell-through rateCandidates for markdown or discontinuation
ABC DistributionPie chart (dual-ring)Inner ring: product count per class. Outer ring: revenue per classVisualize catalog health
Inventory Aging HistogramStacked bar chartBuckets: 0-30, 30-60, 60-90, 90-120, 120+ daysIdentify aging inventory
Category Margin ComparisonHorizontal bar chartAvg margin by top-level categoryCompare category profitability
Seasonal Sell-ThroughMulti-line chartSell-through rate per season over timeCompare seasonal performance
Velocity vs Stock ScatterScatter plotX = velocity, Y = stock qty, color = ABC classSpot overstock/understock

Dashboard Filters:

FilterTypeScope
Date RangeDate pickerAll charts and metrics
LocationMulti-selectFilter to specific store(s) or all
CategoryTree-selectFilter to specific category branch
BrandMulti-selectFilter to specific brand(s)
SeasonMulti-selectFilter to season collection
ABC ClassMulti-selectFilter by A, B, C, or NEW

3.14.4 Reports: Analytics

ReportPurposeKey Data Fields
Product ScorecardFull performance summary per product, exportableProduct, SKU, revenue, units sold, margin %, velocity, aging, ABC class, sell-through %, days of supply, stock turn
Slow MoversProducts with low velocity and high stock (markdown candidates)Product, stock qty, days of supply, velocity, last sale date, ABC class, recommended action
Overstock AlertProducts exceeding target days of supply thresholdProduct, location, stock qty, target DOS, actual DOS, excess units, excess value at cost
Dead StockZero sales in configurable period (default 90 days)Product, last sale date, stock qty, stock value at cost, days without sale, ABC class
Margin ErosionProducts where margin has declined over timeProduct, margin 90 days ago, current margin, margin delta, cause (cost increase / price decrease / promo)
ABC MigrationProducts that changed classification between periodsProduct, previous class, current class, revenue change, velocity change

3.15 Catalog User Stories & Acceptance Criteria (EXPANDED)

Note: Epics 3.A through 3.E and their existing Gherkin scenarios remain unchanged. The following adds new Epics 3.F through 3.S and new Gherkin acceptance criteria for key features.


Epic 3.F: Pricing Engine

  • Story 3.F.1 (Price Hierarchy): System resolves product price using cascading hierarchy: Manual Override > Promotion > Price Book > Channel Price > Global Default. The customer always receives the best applicable price.
  • Story 3.F.2 (Price Books): Admin can create named price books restricted by customer group, channel, and date range. Price book entries override base price for matched products.
  • Story 3.F.3 (Promotions): Staff can create four promotion types: Basic (% or $ off), Tiered (volume pricing), BOGO (cross-item), and Scheduled (time-based). Promotions follow a Draft > Scheduled > Active > Expired lifecycle.
  • Story 3.F.4 (Markdown Workflow): Price reductions follow a formal workflow: request > manager approval > scheduled price change. All price changes logged with who/when/why for accountability.
  • Story 3.F.5 (Conflict Resolution): When multiple pricing rules match, system applies best-price-for-customer logic. Exclusive promotions override all other pricing. Stackable promotions combine up to configurable max discount.

Epic 3.G: Multi-Channel

  • Story 3.G.1 (Channel Visibility): Staff can toggle product visibility per channel (In-Store, Online, Wholesale). Products must be visible on at least one channel to be Active.
  • Story 3.G.2 (Channel Inventory): Admin can choose shared pool (default) or dedicated allocation per channel. Dedicated mode reserves specific quantities per channel.
  • Story 3.G.3 (Channel Pricing): Products can have different prices per channel. Channel price overrides base price per the price hierarchy.

Epic 3.H: Shopify Integration

  • Story 3.H.1 (POS-Master Sync): Product changes in POS automatically push to Shopify for POS-owned fields. Shopify-only fields (SEO, metafields) are preserved.
  • Story 3.H.2 (Bidirectional Mode): Admin can enable bidirectional sync per tenant. POS-priority conflict resolution applies to shared fields.
  • Story 3.H.3 (Sync Monitoring): Admin dashboard shows sync status, pending changes, failed syncs, and conflict log.

Epic 3.I: Search & Discovery

  • Story 3.I.1 (Full-Text Search): POS search supports name, SKU, barcode, tags, vendor, brand, and custom attributes with fuzzy matching and auto-complete. Results return in under 200ms.
  • Story 3.I.2 (Favorites & Quick-Add): Staff can pin up to 50 favorite products for one-tap access and configure up to 20 quick-add buttons on the POS home screen.
  • Story 3.I.3 (Substitutions): When a product is out of stock, system suggests alternatives: same product at other locations, similar products in same category, and related products from cross-sell configuration.

Epic 3.J: Labels & Printing

  • Story 3.J.1 (Label Printing): Staff can select products and print barcode labels, shelf tags, or clearance stickers using configurable templates. Supports Zebra, DYMO, Brother, and receipt printer output.
  • Story 3.J.2 (Auto-Print Triggers): System prompts label printing on PO receive, transfer receive, price change, and markdown events. Triggers are configurable per tenant.

Epic 3.K: Media Management

  • Story 3.K.1 (Product Images): Products support one primary image plus a gallery of up to 20 images. Per-variant images are supported. Drag-drop reorder. Auto-generated thumbnails (64px, 128px, 256px).
  • Story 3.K.2 (Video): Products can link to video URLs (YouTube, Vimeo, self-hosted) for demos and styling guides. Videos displayed on admin product detail page only (not POS terminal).

Epic 3.L: Permissions & Approvals

  • Story 3.L.1 (Role-Based Access): Four catalog roles (Admin, Buyer, Manager, Staff) with configurable field-level permissions. Staff is view-only. Admin has full access.
  • Story 3.L.2 (Approval Workflows): Price decreases > 10% require Manager approval. Price decreases > 30% require Admin approval. Cost changes require Buyer/Admin approval. Rules are configurable per tenant.
  • Story 3.L.3 (Audit Trail): Every field change logged with who, when, old value, new value, and change source. Searchable per product. Minimum 7-year retention. Exportable as CSV.

Epic 3.M: Analytics

  • Story 3.M.1 (Product Metrics): Product detail page shows sell-through rate, days of supply, gross margin, sales velocity (sparkline), inventory aging, ABC classification, stock turn rate, and period revenue.
  • Story 3.M.2 (ABC Classification): Monthly Pareto analysis classifies products as A (top 20% by revenue), B (next 30%), C (bottom 50%). New products exempt until 60 days of data.
  • Story 3.M.3 (Analytics Dashboard): Dedicated catalog dashboard with summary cards, top/bottom performers, ABC distribution chart, aging histogram, category margin comparison, and seasonal sell-through trends.

Catalog Acceptance Criteria: New Gherkin Scenarios

Feature: Price Hierarchy Resolution

Feature: Price Hierarchy Resolution
  As a POS system
  I need to resolve the correct price using the pricing hierarchy
  So that customers always receive the best applicable price

  Background:
    Given product "Classic Tee" has base_price "$29.99"
    And product "Classic Tee" is in "ACTIVE" lifecycle status

  Scenario: Base price used when no overrides exist
    Given no channel price, price book, or promotion applies to "Classic Tee"
    When any customer adds "Classic Tee" to cart
    Then the price should be "$29.99"

  Scenario: Channel price overrides base price
    Given channel "WHOLESALE" has price "$19.99" for "Classic Tee"
    When a wholesale customer adds "Classic Tee" to cart
    Then the price should be "$19.99"

  Scenario: Price book overrides channel price
    Given price book "Employee Discount" is active for customer group "Employees"
    And "Employee Discount" has "Classic Tee" at "$14.99"
    And channel "IN_STORE" has price "$29.99" for "Classic Tee"
    When employee "John" adds "Classic Tee" to cart
    Then the price should be "$14.99"

  Scenario: Promotion overrides price book when better for customer
    Given promotion "Summer Sale" is active with 30% off "Classic Tee"
    And price book "Employee Discount" has "Classic Tee" at "$14.99"
    When employee "John" adds "Classic Tee" to cart
    Then the price should be "$14.99"
    And the system should apply best-price-for-customer logic
    And the applied pricing source should be "PRICE_BOOK"

  Scenario: Promotion wins when it gives the lower price
    Given promotion "Flash Sale" is active with 60% off "Classic Tee"
    And price book "Employee Discount" has "Classic Tee" at "$14.99"
    When employee "John" adds "Classic Tee" to cart
    Then the price should be "$12.00"
    And the applied pricing source should be "PROMOTION"

  Scenario: Manual override beats all other pricing
    Given promotion "Summer Sale" is active with 30% off "Classic Tee"
    And price book "Employee Discount" has "Classic Tee" at "$14.99"
    When manager "Mike" applies manual override price "$10.00" to "Classic Tee"
    Then the price should be "$10.00"
    And the applied pricing source should be "MANUAL_OVERRIDE"
    And the override should be logged to the audit trail

  Scenario: Exclusive promotion overrides stackable promotions
    Given exclusive promotion "VIP Members Only" is active with 40% off "Classic Tee"
    And stackable promotion "Summer Sale" is active with 10% off "Classic Tee"
    When a VIP customer adds "Classic Tee" to cart
    Then only the exclusive promotion should apply
    And the price should be "$17.99"

  Scenario: Stackable promotions combine up to max discount
    Given stackable promotion "Summer Sale" is active with 10% off "Classic Tee"
    And stackable promotion "Newsletter Signup" is active with 5% off "Classic Tee"
    And tenant max discount is configured at 50%
    When a qualifying customer adds "Classic Tee" to cart
    Then both promotions should apply
    And the combined discount should be 15%
    And the price should be "$25.49"

Feature: Markdown Workflow with Approval

Feature: Markdown Workflow with Approval
  As a catalog manager
  I need price reductions to follow an approval workflow
  So that markdowns are controlled and accountable

  Background:
    Given product "Slow Seller" has base_price "$49.99"
    And approval rule exists: price decrease > 10% requires Manager approval
    And approval rule exists: price decrease > 30% requires Admin approval

  Scenario: Small price decrease requires no approval
    When staff "Jane" changes price to "$47.99" (4% decrease)
    Then the price should change immediately to "$47.99"
    And the change should be logged to the audit trail
    And no approval request should be created

  Scenario: Moderate price decrease requires manager approval
    When staff "Jane" requests markdown to "$39.99" (20% decrease) with reason "Low sell-through"
    Then an approval request should be created with status "PENDING"
    And the product price should remain "$49.99" until approved
    And manager "Mike" should receive a notification

  Scenario: Manager approves the markdown
    Given a pending approval exists for "Slow Seller" price change to "$39.99"
    When manager "Mike" approves the markdown
    Then the product price should change to "$39.99"
    And the approval status should be "APPROVED"
    And the audit log should record the change with requester "Jane", approver "Mike", and reason "Low sell-through"
    And staff "Jane" should receive a notification "Your markdown was approved"

  Scenario: Manager rejects the markdown
    Given a pending approval exists for "Slow Seller" price change to "$39.99"
    When manager "Mike" rejects the markdown with reason "Wait for end-of-season clearance"
    Then the product price should remain "$49.99"
    And the approval status should be "REJECTED"
    And staff "Jane" should receive a notification with the rejection reason

  Scenario: Large price decrease escalates to admin
    When staff "Jane" requests markdown to "$29.99" (40% decrease) with reason "Clearance"
    Then an approval request should be created requiring Admin approval
    And manager approval should NOT be sufficient

  Scenario: Approval request expires after 7 days
    Given a pending approval was created 8 days ago for "Slow Seller"
    When the expiration job runs
    Then the approval status should change to "EXPIRED"
    And the product price should remain unchanged
    And the requester should be notified of expiration

  Scenario: Requester cannot approve their own change
    When staff "Jane" requests markdown to "$39.99"
    And "Jane" also has Manager role
    Then "Jane" should not be able to approve her own request
    And the system should show "Cannot approve your own change request"

Feature: POS-Shopify Catalog Sync

Feature: POS-Shopify Catalog Sync
  As a multi-channel retailer
  I need product changes to sync between POS and Shopify
  So that online and in-store catalogs stay consistent

  Background:
    Given product "Classic Tee" exists in POS with SKU "BLK-TEE-001"
    And product "Classic Tee" is synced with Shopify product ID "shop_12345"

  Scenario: POS price change pushes to Shopify in POS-Master mode
    Given sync mode is "POS-Master"
    When staff changes price from "$29.99" to "$24.99" in POS
    Then the price should update in Shopify within the sync interval
    And Shopify SEO title should remain unchanged
    And Shopify metafields should remain unchanged
    And sync log should record: field "price", direction "POS_TO_SHOPIFY", status "SUCCESS"

  Scenario: POS-owned fields are protected from Shopify overwrite
    Given sync mode is "POS-Master"
    When someone edits the price to "$27.99" directly in Shopify
    Then the next sync cycle should overwrite Shopify price back to "$24.99"
    And a conflict entry should be logged with source "SHOPIFY", rejected value "$27.99"

  Scenario: Shopify description change syncs in bidirectional mode
    Given sync mode is "Bidirectional with POS Priority"
    And "long_description" is configured with sync direction "Configurable"
    And "long_description" is set to "Shopify-to-POS" direction
    When an SEO agency updates the description in Shopify
    Then the new description should sync to POS on the next cycle
    And POS-owned fields (price, SKU, variants) should not be affected
    And sync log should record: field "long_description", direction "SHOPIFY_TO_POS", status "SUCCESS"

  Scenario: Conflict resolution when both sides change the same field
    Given sync mode is "Bidirectional with POS Priority"
    And "base_price" is a POS-priority field
    When POS changes price to "$24.99" between sync cycles
    And Shopify changes price to "$27.99" between the same sync cycles
    Then the POS price "$24.99" should win
    And Shopify should be updated to "$24.99"
    And a conflict audit entry should be created
    And the conflict log should show: POS value "$24.99" (applied), Shopify value "$27.99" (rejected)

  Scenario: New product publish creates Shopify listing
    Given product "New Arrival Shirt" is in "DRAFT" status in POS
    And the product has a primary image
    When staff publishes the product (Draft to Active)
    And channel "Online" is enabled for this product
    Then a new Shopify product should be created
    And the primary image should be pushed to Shopify
    And Shopify product status should be set to "active"
    And the Shopify product ID should be stored in the sync mapping table

  Scenario: Sync failure is logged and retried
    Given sync mode is "POS-Master"
    When staff changes price in POS
    And the Shopify API returns a 500 error
    Then the sync should be marked as "FAILED" in the sync log
    And the change should be queued for retry
    And after 3 failed retries, the sync should be flagged for manual review
    And the admin sync dashboard should show the failure

Feature: Label Printing

Feature: Label Printing
  As a retail staff member
  I need to print barcode labels and price tags
  So that products are properly tagged for sale

  Scenario: Print barcode labels for received PO items
    Given PO "PO-2026-00042" has just been received with 48 units of "Air Max 90"
    When the receive is confirmed
    Then the system should prompt "Print labels for 48 received items?"
    When staff clicks "Print Labels"
    And selects template "Standard Barcode 50x25"
    And sets quantity to 48
    And selects printer "Zebra-Stockroom"
    And clicks "Print"
    Then 48 labels should be sent to "Zebra-Stockroom"
    And the print log should record the job

  Scenario: Auto-prompt on price change
    Given product "Classic Tee" has a printed shelf tag at "$29.99"
    When manager changes price to "$24.99"
    Then the system should prompt "Price changed. Print new shelf tags?"
    And the "Reprint Needed" report should include "Classic Tee"

  Scenario: Batch print clearance stickers
    Given 12 products have been marked down for clearance
    When staff selects all 12 products from the clearance collection
    And clicks "Print Labels"
    And selects template "Clearance Sticker 40x30"
    Then each label should show markdown price, original price (strikethrough), discount %, and "CLEARANCE" badge
    And 12 labels should be printed

  Scenario: Print labels on receipt printer fallback
    Given no dedicated label printer is configured at "Store C"
    When staff attempts to print labels
    Then the system should offer the receipt printer as fallback
    And labels should be formatted for 80mm receipt paper width

Feature: Product Search at POS

Feature: Product Search at POS
  As a POS operator
  I need to find products quickly using multiple search methods
  So that checkout is fast and efficient

  Scenario: Fuzzy search handles typos
    Given product "Oxford Button-Down Shirt" exists
    When staff types "oxfrd" in the search bar
    Then "Oxford Button-Down Shirt" should appear in search results
    And results should return within 200ms

  Scenario: SKU exact match ranks highest
    Given product "Classic Tee" has SKU "BLK-TEE-001"
    And product "Black Tee Dress" has name containing "Tee"
    When staff searches "BLK-TEE-001"
    Then "Classic Tee" should be the first result (exact SKU match)

  Scenario: Auto-complete shows suggestions after 2 characters
    When staff types "Cl" in the search bar
    Then auto-complete should show suggestions including "Classic Tee", "Classic Oxford", "Clearance Items"
    And suggestions should appear within 150ms

  Scenario: Out-of-stock product shows substitution suggestions
    Given product "Classic Tee" has 0 units available at current location
    And "Store B" has 12 units of "Classic Tee"
    And "V-Neck Tee" is in the same category at "$27.99"
    When staff searches and selects "Classic Tee"
    Then the system should show "Out of stock at this location"
    And suggest: "Available at Store B (12 units)"
    And suggest: "Similar: V-Neck Tee $27.99 (8 in stock)"

  Scenario: Quick-add button adds product to cart in one tap
    Given "Classic Tee" is configured as quick-add button at position 1
    When staff taps the quick-add button
    Then "Classic Tee" should be added to cart with qty 1
    And no search or product detail view should be required

  Scenario: Saved filter retrieves matching products
    Given staff saved a filter named "Nike Low Stock" with brand "Nike" and stock status "Low Stock"
    When staff selects "Nike Low Stock" from saved filters
    Then only Nike products with stock below low_stock_threshold should be displayed

Feature: Catalog Permissions

Feature: Catalog Role-Based Permissions
  As a tenant admin
  I need to control who can edit catalog fields
  So that sensitive data is protected from unauthorized changes

  Scenario: Staff role is view-only
    Given user "Tom" has role "Staff"
    When "Tom" opens product "Classic Tee" detail page
    Then all fields should be displayed as read-only
    And no "Edit" or "Save" buttons should be visible
    And "Tom" should not see "Create Product" option in navigation

  Scenario: Buyer cannot change price
    Given user "Sarah" has role "Buyer"
    When "Sarah" edits product "Classic Tee"
    Then the "base_price" field should be read-only
    And the "compare_at_price" field should be read-only
    But the "cost" field should be editable
    And the "vendor_cost" field should be editable

  Scenario: Manager cannot change cost
    Given user "Mike" has role "Manager"
    When "Mike" edits product "Classic Tee"
    Then the "cost" field should be read-only
    And the "vendor_cost" field should be read-only
    But the "base_price" field should be editable
    And the "lifecycle_status" field should be editable

  Scenario: Unauthorized action is blocked and logged
    Given user "Tom" has role "Staff"
    When "Tom" attempts to call PUT /products/{id} via API
    Then the request should return 403 Forbidden
    And a permission violation should be logged with user, role, and attempted action
    And the violation should appear in the "Permission Violations" report

Feature: Product Analytics

Feature: Product Performance Analytics
  As a merchandising manager
  I need to see product performance metrics
  So that I can make data-driven inventory and pricing decisions

  Scenario: Product detail shows embedded metrics
    Given product "Classic Tee" has been active for 90 days
    And has sold 450 units out of 600 received
    And current stock is 150 units across all locations
    And avg daily sales is 5 units
    When manager opens the product detail page
    Then sell-through rate should show "75%"
    And days of supply should show "30 days"
    And sales velocity should show "35.0/wk" with sparkline
    And ABC classification badge should be displayed

  Scenario: ABC classification calculated monthly
    Given it is the 1st of the month
    And the monthly ABC job runs
    Then the top 20% of products by trailing 12-month revenue should be classified "A"
    And the next 30% should be classified "B"
    And the bottom 50% should be classified "C"
    And products active less than 60 days should be classified "NEW"

  Scenario: Dead stock report identifies zero-sale products
    Given product "Forgotten Widget" has had zero sales for 95 days
    And product "Forgotten Widget" has 30 units on hand
    And the dead stock threshold is configured at 90 days
    When manager runs the "Dead Stock" report
    Then "Forgotten Widget" should appear with last_sale_date, stock_qty 30, and days_without_sale 95
    And recommended action should be "Review for markdown or discontinuation"

  Scenario: Overstock alert fires for excess inventory
    Given product "Winter Coat" has target days of supply of 30
    And "Store A" has 200 units and sells 1/day (200 days of supply)
    When the overstock alert report runs
    Then "Winter Coat" at "Store A" should be flagged
    And excess units should show 170 (200 - 30 days x 1/day)
    And excess value should show the cost of 170 units


4. Inventory Module

Module 4: Inventory Management (Sections 4.1 – 4.7)


4.1 Overview & Scope

The Inventory Management module governs the complete lifecycle of physical stock within the multi-tenant POS system – from procurement through vendor purchase orders, to warehouse and store receiving, through internal logistics and transfers, and into auditing via physical counts and manual adjustments. It is the operational backbone that ensures every unit of merchandise is tracked, accounted for, and available for sale at the right location at the right time.

4.1.1 Executive Summary

Retail clothing operations across five stores and one HQ warehouse demand real-time, accurate inventory visibility. A single garment may be ordered from a vendor, received at the warehouse, transferred to a retail store, reserved for a customer’s online order, counted during a cycle count, adjusted after discovery of damage, and ultimately sold at the point of sale. Each of these events must be captured, validated, and reflected in the system’s inventory balances within seconds.

Module 4 provides the business rules, workflows, data models, and integration points that make this possible. It covers seven functional domains:

  1. Procurement – Creating, approving, submitting, and tracking purchase orders to vendors (Section 4.3).
  2. Receiving – Inspecting and accepting inbound inventory from any source – PO shipments, transfers, customer returns, and vendor RMA replacements (Section 4.4).
  3. Logistics – Inter-store and warehouse-to-store transfers are documented in Module 5 (Transfers & Logistics). Module 4 provides the inventory status and reservation primitives that Module 5 depends on.
  4. Auditing – Physical stock counts and manual adjustments that reconcile system quantities with reality (Sections 4.6 and 4.7).
  5. Costing – Inventory valuation via weighted average cost is applied at receiving time and propagated through the system. Cost data feeds into Module 1 (Sales) for margin calculation.
  6. Integration – Inventory events trigger real-time updates to the POS terminals (Module 1), the catalog (Module 3), and the movement history audit trail.
  7. Operations – Reorder management, dead stock detection, and minimum display quantity monitoring ensure proactive inventory health (Section 4.5).

4.1.2 Module Dependencies

Module 4 does not operate in isolation. It depends on and is depended upon by multiple other modules in the system.

flowchart LR
    M1["Module 1\nSales & POS"]
    M3["Module 3\nCatalog"]
    M4["Module 4\nInventory"]
    M5["Module 5\nTransfers & Logistics"]
    M6["Module 6\nReporting"]

    M3 -->|Product data, variants,\nvendor links, barcodes| M4
    M4 -->|Available qty per location,\nreservation status| M1
    M1 -->|Sale committed → decrement,\nVoid → release reservation| M4
    M4 -->|Inventory status,\nreservation holds| M5
    M5 -->|Transfer receive → increment,\nTransfer ship → decrement| M4
    M4 -->|Stock levels, velocity,\ncost data| M6
    M1 -->|Sales velocity data| M4

    style M4 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style M1 fill:#264653,stroke:#1d3557,color:#fff
    style M3 fill:#264653,stroke:#1d3557,color:#fff
    style M5 fill:#264653,stroke:#1d3557,color:#fff
    style M6 fill:#264653,stroke:#1d3557,color:#fff

Upstream dependencies (Module 4 consumes):

Source ModuleData ConsumedPurpose
Module 3 (Catalog)Product ID, variant ID, SKU, barcode, vendor-product links, vendor costIdentify what is being counted, received, or ordered. Vendor cost used for PO line items.
Module 1 (Sales)Sales velocity per product per location, sale events (commit, void, cancel)Drive reorder point calculations and inventory decrements/releases.
Module 5 (Transfers)Transfer ship and receive eventsTrigger IN_TRANSIT status changes and inventory increments at destination.

Downstream consumers (Module 4 provides):

Consumer ModuleData ProvidedPurpose
Module 1 (Sales)Available quantity per product per location, reservation statusPOS checks available qty before completing a sale. Displays stock info to staff.
Module 5 (Transfers)Inventory status, available qty, reservation holdsTransfer system checks available qty before allowing outbound shipment.
Module 6 (Reporting)Stock levels, cost data, velocity, count variances, adjustment historyInventory reports, shrinkage analysis, days-of-supply calculations.

4.1.3 Functional Scope

The following table enumerates the functional areas covered by Module 4 and their section references.

DomainSectionDescription
Inventory Status Model4.2Six-status state machine governing what can be sold, transferred, or must be held.
Reservation Model4.2Reserve inventory for carts, parked transactions, transfers, online orders, and hold-for-pickup.
Minimum Display Quantity4.2Advisory warnings when stock drops below configured floor display minimums.
Purchase Orders4.3Full PO lifecycle from draft through receiving and close.
PO Approval Workflow4.3Threshold-based approval routing for high-value purchase orders.
Receiving & Inspection4.4Unified receiving workflow for POs, transfers, returns, and RMA replacements.
Discrepancy Handling4.4Triple-approach handling of receiving variances: note, RMA draft, quarantine.
Non-PO Receiving4.4Accept inventory without a purchase order using mandatory reason codes.
Return-to-Stock4.4Customer return items re-enter available inventory.
Reorder Management4.5Velocity-based reorder points with auto-generated draft POs.
Static Override4.5Manager-locked manual reorder points overriding dynamic calculations.
Dead Stock Detection4.5Alert on products with zero sales velocity over configurable period.
Inventory Counting4.6Five count types with configurable freeze/snapshot modes.
Inventory Adjustments4.7Manual corrections with mandatory manager approval and custom reason codes.

4.1.4 Key Business Rules Summary

The following rules apply across all Module 4 operations:

  • Only AVAILABLE stock can be sold at POS. Inventory in any other status (QUARANTINE, DAMAGED, RESERVED, IN_TRANSIT, PENDING_INSPECTION) is excluded from the sellable quantity displayed to cashiers.
  • Only AVAILABLE stock can be transferred between locations. Transfer requests that would reduce available stock below zero are rejected.
  • Every inventory change is logged. All status transitions, quantity changes, and cost updates create movement records in the audit trail (see Module 3, Section 3.16 – Movement History).
  • Inventory is tracked per product, per variant, per location, per status. A single product may have quantities spread across multiple statuses at a single location simultaneously.
  • All monetary values use the tenant’s configured currency. Multi-currency is not supported in v1.
  • Tenant isolation is enforced at the data layer. Every inventory record carries a tenant_id foreign key. Cross-tenant queries are impossible by design.

4.1.5 Inventory Balance Equation

The system maintains the following balance equation at all times for each product-variant-location combination:

Available = On-Hand - Reserved - In-Transit - Quarantine - Damaged

Where:

TermDefinition
On-HandTotal physical units at the location (all statuses combined). This is what you would count if you physically counted every item.
AvailableUnits that can be sold or transferred right now. This is the number displayed to POS staff.
ReservedUnits allocated to a pending sale cart, parked transaction, outbound transfer, online order, or hold-for-pickup. Not yet physically moved but committed.
In-TransitUnits that have shipped from this location to another location but have not yet been received at the destination. Decremented from source available, not yet incremented at destination.
QuarantineUnits held for inspection or quality review. Cannot be sold or transferred.
DamagedUnits identified as damaged. Cannot be sold. May be written off or returned to vendor via RMA.

The system does not store Available as a separate field. It is always computed from the status-based quantity fields. This ensures the balance equation is always consistent and cannot drift due to bugs in update logic.


4.2 Inventory Status Model

4.2.1 Inventory Status State Machine

Each unit of inventory at each location carries a status that controls whether it can be sold, transferred, or must be held for inspection. The system supports six statuses organized into a state machine with well-defined transitions.

stateDiagram-v2
    [*] --> AVAILABLE: Stock Received & Inspected
    AVAILABLE --> QUARANTINE: Quality Concern Flagged
    AVAILABLE --> RESERVED: Allocated to Order/Transfer
    AVAILABLE --> DAMAGED: Damage Identified
    QUARANTINE --> AVAILABLE: Inspection Passed
    QUARANTINE --> DAMAGED: Inspection Failed
    PENDING_INSPECTION --> AVAILABLE: Inspection Passed
    PENDING_INSPECTION --> QUARANTINE: Needs Further Review
    PENDING_INSPECTION --> DAMAGED: Inspection Failed
    DAMAGED --> WRITE_OFF: Unrepairable
    DAMAGED --> VENDOR_RMA: Return to Vendor
    IN_TRANSIT --> AVAILABLE: Transfer Received & OK
    IN_TRANSIT --> PENDING_INSPECTION: Received - Needs Inspection
    RESERVED --> AVAILABLE: Reservation Released

    note right of AVAILABLE
        Sellable at POS
        Transferable between locations
    end note

    note right of QUARANTINE
        Blocked from sale
        Blocked from transfer
        Awaiting inspection
    end note

    note right of DAMAGED
        Blocked from sale
        Can be written off or returned to vendor
    end note

    note right of RESERVED
        Allocated but not yet shipped/sold
        Decremented from available count
    end note

    note right of IN_TRANSIT
        Moving between locations
        Not available at source or destination
    end note

Status Definitions:

StatusSellableTransferableDescription
AVAILABLEYesYesStock is on the shelf and ready for sale or transfer.
QUARANTINENoNoStock is held pending quality inspection. Triggered by a staff member flagging a quality concern, or by a receiving inspection that requires further review.
DAMAGEDNoNoStock is identified as damaged and cannot be sold. Terminal states from here are WRITE_OFF (removed from inventory) or VENDOR_RMA (returned to vendor for credit or replacement).
PENDING_INSPECTIONNoNoStock has arrived (from transfer or PO) and needs inspection before it can be placed on the sales floor.
RESERVEDNoNoStock is allocated to a specific purpose (sale cart, parked transaction, outbound transfer, online order, or hold-for-pickup) but has not yet been physically moved or sold.
IN_TRANSITNoNoStock has shipped from the source location but has not yet arrived at the destination location. It is not available at either location during transit.

Business Rules:

  • Only AVAILABLE stock can be sold at POS. The POS terminal displays only the AVAILABLE quantity as the sellable count.
  • Only AVAILABLE stock can be transferred between locations. Transfer requests that would reduce AVAILABLE stock below zero at the source location are rejected.
  • QUARANTINE and DAMAGED stock is blocked from sale and transfer. It must be inspected and resolved before it can re-enter the sellable pool.
  • RESERVED stock is decremented from the available count but not yet physically moved. If the reservation is released (e.g., cart abandoned, parked transaction voided), the stock returns to AVAILABLE.
  • All status changes require a reason code and are logged to the movement history audit trail.
  • Status changes can only follow the transitions defined in the state machine above. Any attempt to make an invalid transition (e.g., QUARANTINE directly to RESERVED) is rejected by the API.

Inventory Status Data Model

FieldTypeRequiredDescription
product_idUUIDYesReference to product (FK to catalog)
variant_idUUIDNoReference to specific variant, if applicable (FK to catalog)
location_idUUIDYesReference to store/warehouse location
statusEnumYesAVAILABLE, QUARANTINE, DAMAGED, PENDING_INSPECTION, RESERVED, IN_TRANSIT
qtyIntegerYesQuantity in this status at this location
last_status_change_atDateTimeYesTimestamp of most recent status change
changed_byUUIDYesUser who made the status change
reason_codeStringYesReason for current status (e.g., QUALITY_CONCERN, TRANSFER_ALLOCATED, TRANSIT_DAMAGE, CART_RESERVE, PARKED_RESERVE)
tenant_idUUIDYesOwning tenant

4.2.2 Reservation Model

Reservations temporarily hold inventory for a specific purpose, preventing it from being sold or transferred to another customer or location. The reservation model is central to ensuring that the POS system does not oversell stock in a multi-terminal, multi-channel environment.

When a reservation is created, the specified quantity is moved from AVAILABLE status to RESERVED status. When the reservation is committed (sale completed, transfer shipped), the reserved quantity is decremented from inventory. When the reservation is released (cart abandoned, transaction voided), the reserved quantity returns to AVAILABLE.

Reservation Types

The system supports five distinct reservation types, each with its own lifecycle and rules:

TypeTriggerHold DurationBehaviorRelease Trigger
Sale CartItem added to POS cartUntil payment or voidHard reserve. Other terminals see reduced available qty.Payment completes (commit) or cart voided/abandoned (release).
Parked TransactionSale saved as parkedUntil recalled or expiredSoft reserve. Other terminals see reduced available qty but with a visual warning: “2 units reserved by parked sale P-0045.” Staff can still sell through the soft reserve if they override the warning.Parked transaction recalled and completed (commit), or voided (release), or expired after configurable timeout (release).
TransferTransfer approved and picking startsUntil transfer shipped or cancelledHard reserve at source location. Items being picked for an outbound transfer are reserved to prevent them from being sold before they ship.Transfer shipped (status moves to IN_TRANSIT) or transfer cancelled (release).
Online OrderOnline order placed and allocated to nearest storeUntil fulfilled or cancelledHard reserve at the assigned store. The nearest-store allocation algorithm (see Module 1, Section 1.10 if applicable) assigns the order to the store with the most available stock.Order fulfilled (commit) or order cancelled (release).
Hold-for-PickupStaff places a hold for a customerConfigurable expiry (default: 48 hours)Hard reserve with auto-release on expiry. Customer has a window to pick up. If not picked up, system auto-releases the hold and notifies the store.Customer picks up (commit), or expiry timer elapses (auto-release), or staff manually releases.

Reservation Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
product_idUUIDYesFK to product
variant_idUUIDNoFK to variant (if applicable)
location_idUUIDYesLocation where the stock is reserved
qtyIntegerYesQuantity reserved
typeEnumYesSALE_CART, PARKED_TRANSACTION, TRANSFER, ONLINE_ORDER, HOLD_FOR_PICKUP
statusEnumYesACTIVE, COMMITTED, RELEASED, EXPIRED
source_document_idUUIDYesFK to the source document (sale ID, parked transaction ID, transfer ID, online order ID, or hold ID)
source_document_typeStringYesType of source document for polymorphic FK resolution
reserved_byUUIDYesUser who created the reservation
reserved_atDateTimeYesTimestamp when the reservation was created
expires_atDateTimeNoExpiry timestamp for time-limited reservations (parked transactions, hold-for-pickup). Null for reservations without expiry.
committed_atDateTimeNoTimestamp when the reservation was committed (sale completed, transfer shipped).
released_atDateTimeNoTimestamp when the reservation was released (void, cancel, expiry).
release_reasonStringNoReason for release: VOID, CANCEL, EXPIRY, OVERRIDE
tenant_idUUIDYesOwning tenant

Reservation Lifecycle State Machine

stateDiagram-v2
    [*] --> ACTIVE: Reserve Created
    ACTIVE --> COMMITTED: Sale Paid / Transfer Shipped / Pickup Completed
    ACTIVE --> RELEASED: Void / Cancel / Manual Release
    ACTIVE --> EXPIRED: Expiry Timer Elapsed

    COMMITTED --> [*]
    RELEASED --> [*]
    EXPIRED --> [*]

    note right of ACTIVE
        Qty moved from AVAILABLE to RESERVED
        Other terminals see reduced available qty
    end note

    note right of COMMITTED
        Qty decremented from inventory
        Reservation fulfilled
    end note

    note right of RELEASED
        Qty moved from RESERVED back to AVAILABLE
        Stock returned to sellable pool
    end note

    note right of EXPIRED
        Auto-triggered by background job
        Qty returned to AVAILABLE
        Notification sent to staff
    end note

Business Rules:

  • When a reservation is created, the system atomically decrements the AVAILABLE status qty and increments the RESERVED status qty for the product-variant-location combination.
  • When a reservation is committed, the RESERVED qty is decremented (stock leaves inventory via sale, or moves to IN_TRANSIT for transfer).
  • When a reservation is released or expired, the RESERVED qty is decremented and the AVAILABLE qty is incremented (stock returns to sellable pool).
  • Reservations are checked by a background job every 5 minutes for expiry. Expired reservations are auto-released and a notification is sent to the staff member who created the reservation.
  • Parked transaction override: If a staff member at another terminal attempts to sell a product that has units reserved by a parked transaction, the system shows a warning: “2 of 5 units reserved by parked sale P-0045 at Terminal 2. Proceed anyway?” If the staff member confirms, the system sells through the available stock and the parked transaction’s reserved quantity is reduced when it is recalled (the system reconciles at recall time).
  • Concurrent reservation conflict: If two terminals attempt to reserve the last available unit simultaneously, the first transaction to commit the database write wins. The second terminal receives an error: “Insufficient available stock. 0 units available.” This is enforced by database-level row locking on the inventory status record.

4.2.4 Minimum Display Quantity

Retail clothing stores rely on visual merchandising – an empty rack or sparse display reduces sales. The minimum display quantity feature provides an advisory warning system that alerts store staff when the available inventory at a location drops below a configured floor display minimum.

Key Behaviors:

  • Minimum display quantity is configured per product (or variant) per location. Not all products require a minimum display – the field is optional and defaults to null (no warning).
  • The warning is advisory only. It does not block sales, transfers, or any other operation. It is a soft alert that appears on the store dashboard and in the inventory list view.
  • When available qty at a location drops below the configured minimum display qty, the system creates a dashboard alert: “Product XYZ at Store A has 1 unit remaining (minimum display: 3). Consider replenishment.”
  • The alert clears automatically when stock is replenished above the minimum display qty (via receiving, transfer, or adjustment).
  • Minimum display qty is distinct from the reorder point (Section 4.5). The reorder point triggers purchase order generation. The minimum display qty triggers a store-level visual merchandising alert.

Minimum Display Quantity Data Model

FieldTypeRequiredDescription
product_idUUIDYesFK to product
variant_idUUIDNoFK to variant (if applicable). When set, the min display applies to the specific variant. When null, it applies to the product aggregate.
location_idUUIDYesFK to location. Min display is set per location since different stores may have different display requirements.
min_display_qtyIntegerYesThe minimum number of units that should be on display at this location.
is_activeBooleanYesWhether this minimum display rule is active. Allows temporary disabling without deleting the configuration.
set_byUUIDYesUser who configured the minimum display qty.
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Minimum display quantity alerts appear on the store dashboard under a “Low Display Stock” section.
  • Alerts are generated when AVAILABLE qty < min_display_qty at a location. The check runs whenever inventory changes at the location (sale, transfer, adjustment, receive).
  • Alerts include a suggested action: “Request transfer from [location with highest available qty]” with a one-click “Request Transfer” button.
  • Minimum display quantity does NOT factor into the reorder point calculation (Section 4.5). They are independent systems.
  • Setting a minimum display quantity of 0 is equivalent to disabling the alert for that product-location combination.

4.3 Purchase Orders & Procurement

Scope: Creating, approving, submitting, receiving, and closing purchase orders to replenish inventory from vendors. The PO workflow supports approval routing for high-value orders, partial receives, variance tracking, inspection steps, overdue alerts, and auto-generation from low-stock alerts.

4.3.1 Purchase Order State Machine

stateDiagram-v2
    [*] --> DRAFT: PO Created
    DRAFT --> PENDING_APPROVAL: Submit for Approval (above threshold)
    DRAFT --> SUBMITTED: Submit to Vendor (below threshold / auto-approved)
    PENDING_APPROVAL --> SUBMITTED: Manager Approves
    PENDING_APPROVAL --> REJECTED: Manager Rejects
    REJECTED --> DRAFT: Revise and Resubmit
    SUBMITTED --> PARTIALLY_RECEIVED: Partial Shipment Arrived
    PARTIALLY_RECEIVED --> PARTIALLY_RECEIVED: Additional Shipment
    PARTIALLY_RECEIVED --> FULLY_RECEIVED: All Items Received
    SUBMITTED --> FULLY_RECEIVED: Full Shipment Arrived
    FULLY_RECEIVED --> CLOSED: PO Closed

    DRAFT --> CANCELLED: Cancel Before Submit
    SUBMITTED --> CANCELLED: Cancel After Submit

    CANCELLED --> [*]
    CLOSED --> [*]

    note right of DRAFT
        Editable line items
        No inventory impact
        Not sent to vendor
    end note

    note right of PENDING_APPROVAL
        PO total exceeds approval threshold
        Awaiting manager/owner approval
        Line items locked for review
    end note

    note right of SUBMITTED
        Sent to vendor (email/EDI/manual)
        Awaiting shipment
        Line items locked
    end note

    note right of PARTIALLY_RECEIVED
        Some items received
        Inventory incremented for received qty
        Remaining items still expected
    end note

    note right of FULLY_RECEIVED
        All line items received
        Pending final review
        Ready to close
    end note

4.3.2 PO Approval Workflow

Purchase orders above a configurable dollar threshold require manager or owner approval before submission to the vendor. This prevents unauthorized large purchases while allowing routine restocking to flow without friction.

Approval Threshold Configuration:

SettingTypeDefaultDescription
po_auto_approve_thresholdDecimal(10,2)$2,000.00PO total value at or below this amount is auto-approved and moves directly to SUBMITTED.
po_approval_roleEnumMANAGERMinimum role required to approve POs above threshold. Options: MANAGER, OWNER.
po_approval_notifyBooleantrueWhether to send push notification to approvers when a PO is pending.

Approval Rules:

  • When a staff member clicks “Submit” on a PO whose total value (SUM of line_total) is at or below the po_auto_approve_threshold, the PO moves directly from DRAFT to SUBMITTED. No approval step is needed.
  • When a staff member clicks “Submit” on a PO whose total value exceeds the po_auto_approve_threshold, the PO moves from DRAFT to PENDING_APPROVAL. A notification is sent to all users with the configured approval role at the PO’s destination location.
  • The approver can APPROVE (moves to SUBMITTED), REJECT with a reason (moves to REJECTED), or request modifications (the PO creator is notified to revise).
  • A REJECTED PO can be revised (returns to DRAFT status with editable line items) and resubmitted.
  • The approval threshold is configurable per tenant in tenant settings. Different tenants may have different spending limits.
  • Auto-generated draft POs from the reorder engine (Section 4.5) follow the same approval rules – they are not exempt from the threshold check.

Approval Workflow Sequence

sequenceDiagram
    autonumber
    participant S as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB
    participant NOTIF as Notification Service
    participant M as Manager/Owner

    S->>UI: Click "Submit PO"
    UI->>API: POST /purchase-orders/{id}/submit

    API->>DB: Calculate PO Total (SUM of line_total)
    API->>DB: Lookup Tenant's po_auto_approve_threshold

    alt PO Total <= Threshold (Auto-Approve)
        API->>DB: Update Status: SUBMITTED
        API->>DB: Lock Line Items
        API-->>UI: "PO Submitted to Vendor"
        Note right of API: PO proceeds to vendor submission
    else PO Total > Threshold (Requires Approval)
        API->>DB: Update Status: PENDING_APPROVAL
        API->>DB: Lock Line Items for Review
        API->>NOTIF: Send Approval Request to Manager(s)
        API-->>UI: "PO Sent for Manager Approval"
        NOTIF-->>M: "PO #PO-2026-00042 ($4,500) awaiting your approval"

        alt Manager Approves
            M->>UI: Review PO -> Click "Approve"
            UI->>API: POST /purchase-orders/{id}/approve
            API->>DB: Update Status: SUBMITTED
            API->>DB: Record approved_by, approved_at
            API->>NOTIF: Notify Creator: "PO Approved"
            NOTIF-->>S: "Your PO #PO-2026-00042 was approved"
        else Manager Rejects
            M->>UI: Review PO -> Click "Reject"
            M->>UI: Enter Rejection Reason
            UI->>API: POST /purchase-orders/{id}/reject
            API->>DB: Update Status: REJECTED
            API->>DB: Record rejection_reason
            API->>NOTIF: Notify Creator: "PO Rejected"
            NOTIF-->>S: "Your PO #PO-2026-00042 was rejected: reason"
        end
    end

4.3.3 Purchase Order Lifecycle

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant DB as DB
    participant V as Vendor

    Note over U, V: Step 1: Create Purchase Order

    U->>UI: Click "New Purchase Order"
    UI->>UI: Select Vendor from List
    UI->>API: GET /vendors/{id}/products
    API-->>UI: Return Vendor's Product Catalog with Vendor Costs

    loop Add Line Items
        U->>UI: Select Product
        UI->>UI: Auto-Fill Vendor SKU, Vendor Cost
        U->>UI: Enter Quantity Ordered
        U->>UI: Set Expected Delivery Date
        UI->>UI: Calculate Line Total (qty x unit_cost)
    end

    UI->>UI: Display PO Summary (line count, total cost)
    U->>UI: Add Notes (optional)
    U->>UI: Click "Save Draft"
    UI->>API: POST /purchase-orders
    API->>DB: Create PO Record (Status: DRAFT)
    Note right of DB: Auto-generated PO Number: PO-2026-00042

    API-->>UI: PO #PO-2026-00042 Created

    Note over U, V: Step 2: Submit to Vendor

    U->>UI: Review PO -> Click "Submit"
    UI->>API: POST /purchase-orders/{id}/submit

    Note over API: Approval check runs here (see Section 4.3.2)

    alt Email Submission
        API->>V: Send PO via Email (PDF attachment)
        Note right of V: Vendor receives PO email
    else EDI Submission
        API->>V: Transmit PO via EDI
    else Manual Submission
        API-->>UI: "PO marked Submitted - send manually"
        Note right of UI: Staff prints PO and calls/faxes vendor
    end

    API->>DB: Update Status: SUBMITTED
    API->>DB: Lock Line Items (no edits)
    API-->>UI: PO Submitted Successfully

    Note over U, V: Step 3: Receive Inventory

    V-->>U: Shipment Arrives at Store/Warehouse
    U->>UI: Open PO #PO-2026-00042 -> Click "Receive"

    loop Receive Line Items
        U->>UI: Enter Qty Received per Line Item
        opt Variance Detected
            UI-->>U: "Ordered: 50, Received: 48 - Enter Variance Note"
            U->>UI: Enter Note: "2 units damaged in transit"
        end
    end

    U->>UI: Click "Confirm Receive"
    UI->>API: POST /purchase-orders/{id}/receive

    par Inventory Updates
        API->>DB: Increment Inventory (received qty per location)
        API->>DB: Update PO Line Items (qty_received)
        API->>DB: Record Variance Notes
    end

    alt All Items Received
        API->>DB: Update Status: FULLY_RECEIVED
        API-->>UI: "All items received"
    else Partial Receive
        API->>DB: Update Status: PARTIALLY_RECEIVED
        API-->>UI: "Partial receive recorded - awaiting remaining"
    end

    Note over U, DB: Step 4 (Optional): Inspect Received Goods

    opt Quality Inspection
        U->>UI: Open Received Items -> Click "Inspect"
        U->>UI: Mark Items as Passed / Failed
        Note right of UI: Failed items logged for vendor claim
        UI->>API: POST /purchase-orders/{id}/inspection
        API->>DB: Record Inspection Results
    end

    Note over U, DB: Step 5: Close PO

    U->>UI: Click "Close PO"
    UI->>API: POST /purchase-orders/{id}/close
    API->>DB: Update Status: CLOSED
    API->>DB: Finalize Cost Records
    API-->>UI: PO Closed

4.3.4 PO Header Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
po_numberStringYesAuto-generated: PO-{YEAR}-{SEQ} per tenant
vendor_idUUIDYesFK to vendor
statusEnumYesDRAFT, PENDING_APPROVAL, SUBMITTED, PARTIALLY_RECEIVED, FULLY_RECEIVED, CLOSED, CANCELLED, REJECTED
destination_location_idUUIDYesFK to the location where goods will be received
total_valueDecimal(12,2)YesCalculated: SUM of all line_total values
expected_delivery_dateDateNoOverall expected delivery date for the PO
overdue_alert_buffer_daysIntegerNoNumber of buffer days after expected_delivery_date before overdue alert triggers. Default: 3 days.
submission_methodEnumNoEMAIL, EDI, MANUAL. How the PO is sent to the vendor.
notesTextNoFree-text notes for the PO
auto_generatedBooleanYesWhether this PO was auto-generated by the reorder engine (Section 4.5). Default: false.
approved_byUUIDNoManager who approved the PO (if approval was required)
approved_atDateTimeNoTimestamp of approval
rejection_reasonTextNoReason for rejection (if rejected)
created_byUUIDYesStaff member who created the PO
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp
closed_atDateTimeNoTimestamp when PO was closed

4.3.5 PO Line Item Data Model

FieldTypeRequiredDescription
idUUIDYesLine item primary key
purchase_order_idUUIDYesReference to parent PO
product_idUUIDYesReference to product being ordered
variant_idUUIDNoReference to specific variant (if applicable)
vendor_skuStringNoVendor’s SKU (auto-filled from vendor-product link)
qty_orderedIntegerYesQuantity ordered from vendor
qty_receivedIntegerYesQuantity received so far (starts at 0)
unit_costDecimal(10,2)YesCost per unit from vendor
line_totalDecimal(10,2)YesCalculated: qty_ordered x unit_cost
expected_dateDateNoExpected delivery date for this line
received_dateDateNoActual date items were received
variance_notesStringNoNotes on quantity/quality discrepancies
inspection_statusEnumNoPENDING, PASSED, FAILED

4.3.6 Expected Delivery Date & Overdue Alerts

Each purchase order has an expected_delivery_date field representing when the vendor is expected to deliver the goods. The system uses this date, combined with a configurable buffer period, to generate overdue alerts when a PO has not been received within the expected timeframe.

Overdue Alert Logic:

overdue_trigger_date = expected_delivery_date + overdue_alert_buffer_days
  • If the current date exceeds overdue_trigger_date and the PO status is still SUBMITTED (nothing received), the system generates an overdue alert.
  • If the PO status is PARTIALLY_RECEIVED and the current date exceeds overdue_trigger_date, the system generates a different alert: “PO partially received but remaining items overdue.”
  • Overdue alerts appear on the purchasing dashboard and are sent as push notifications to the PO creator and the destination location’s manager.
  • The overdue_alert_buffer_days defaults to 3 days but can be overridden per PO when the expected delivery date is uncertain (e.g., international shipments).
  • Overdue alerts auto-clear when the PO reaches FULLY_RECEIVED or CLOSED status.

Business Rules:

  • If expected_delivery_date is not set on the PO, the system falls back to the vendor’s default lead_time_days (from the vendor record) plus overdue_alert_buffer_days.
  • Overdue POs appear in the Open PO Report with a visual indicator (red highlight) and are sorted to the top by default.
  • The background job that checks for overdue POs runs daily at a configurable time (default: 8:00 AM local time per tenant timezone).

4.3.7 Purchase Order Features

  • Auto-generate PO from low-stock alerts: When inventory drops below reorder_point at any location, the system generates a suggested draft PO with the primary vendor and recommended quantities based on sales velocity (see Section 4.5 for reorder management details).
  • PO templates: Staff can save frequently ordered product sets as templates (e.g., “Weekly Nike Restock”) and generate new POs from templates with one click. Templates store vendor, product list, and default quantities but not dates or notes.
  • Partial receives: Each receive operation records the quantity received per line item. Multiple receives accumulate until all items arrive. Each partial receive increments inventory at the destination location immediately.
  • Variance tracking: When received quantity differs from ordered quantity, staff must enter a variance note. Variances are tracked for vendor performance reporting (see Section 4.3.8).
  • Auto-increment PO number per tenant: PO numbers follow the format PO-{YEAR}-{SEQUENCE} and auto-increment per tenant. Example: PO-2026-00001, PO-2026-00002. Sequence resets annually.
  • Receive to specific location: When receiving, staff selects the destination location (store or warehouse). Inventory increments at that location. The destination is pre-filled from the PO header’s destination_location_id but can be overridden during receiving.
  • PO duplication: Staff can duplicate an existing PO (any status) to create a new DRAFT with the same vendor and line items. Useful for recurring orders.
  • Approval threshold: POs above a configurable dollar threshold require manager approval before vendor submission (see Section 4.3.2).

4.3.8 Reports: Purchase Orders

ReportPurposeKey Data Fields
Open PO ReportTrack all non-closed purchase ordersPO number, vendor, status, total value, expected date, days since submitted, overdue flag
PO Receiving ReportMonitor receiving activityPO number, line items, qty ordered vs received, variance %, receive date
Vendor Lead Time ReportMeasure actual vs expected deliveryVendor, PO count, avg expected lead time, avg actual lead time, on-time %, overdue count
PO Variance ReportTrack quantity and quality discrepanciesPO number, line item, qty ordered, qty received, variance, variance notes
Cost Analysis ReportReview purchasing spendVendor, total PO value, product categories, avg unit cost, cost trends over time
Approval Pipeline ReportMonitor POs awaiting approvalPO number, total value, created by, created date, days pending, approver assigned
Overdue PO ReportTrack POs past expected deliveryPO number, vendor, expected date, days overdue, last contact notes, status

4.4 Receiving & Inspection

Scope: A single unified receiving workflow handles all inbound inventory regardless of source type – PO shipments, inter-store transfers, customer returns, vendor RMA replacements, and non-PO receives. This section documents the open receive mode, discrepancy handling, non-PO receiving, over-shipment handling, return-to-stock processing, and scanner-primary receiving operations.

4.4.1 Receiving Source Types

Source TypeOriginExample
PO_RECEIVEPurchase order from vendorPO-2026-00042 shipment arrives
TRANSFER_RECEIVEInter-store transferTransfer from Store A received at Store B
RETURN_TO_STOCKCustomer returnReturned item added back to inventory
RMA_REPLACEMENTVendor RMA replacementVendor sent replacement items
NON_PO_RECEIVEStock received without a POVendor sample, found stock, replacement

4.4.2 Receiving Data Model – Header

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
receive_numberStringYesAuto-generated: RCV-{YEAR}-{SEQ}
source_typeEnumYesPO_RECEIVE, TRANSFER_RECEIVE, RETURN_TO_STOCK, RMA_REPLACEMENT, NON_PO_RECEIVE
source_document_idUUIDConditionalFK to source document (PO, transfer, return, RMA). Required for all types except NON_PO_RECEIVE.
non_po_reason_codeEnumConditionalRequired when source_type = NON_PO_RECEIVE. See Section 4.4.6.
location_idUUIDYesDestination location where stock is received
statusEnumYesPENDING, IN_PROGRESS, COMPLETED
received_byUUIDYesStaff member processing the receive
notesTextNoGeneral notes for the receiving session
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
completed_atDateTimeNoTimestamp when receiving was completed

4.4.3 Receiving Data Model – Line Items

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
receive_idUUIDYesReference to parent receive record
product_idUUIDYesReference to product
variant_idUUIDNoReference to specific variant (if applicable)
expected_qtyIntegerYesQuantity expected from source document. 0 for non-PO receive lines.
received_qtyIntegerYesActual quantity received
varianceIntegerComputedCalculated: received_qty - expected_qty
conditionEnumYesGOOD, DAMAGED, WRONG_ITEM
condition_notesTextNoNotes describing the condition (especially for DAMAGED or WRONG_ITEM)
initial_statusEnumYesInventory status assigned on receive: AVAILABLE (default for GOOD), DAMAGED, PENDING_INSPECTION
serial_numbers[]String[]NoSerial numbers captured (if serial tracked)
lot_numberStringNoLot/batch number (if lot tracked)
notesTextNoNotes on received items

4.4.4 Open Receive Mode

Open receive mode is the primary workflow for receiving inventory against a purchase order. Staff sees the expected quantities from the PO and records the actual received quantities. Variances are automatically calculated and documented.

Workflow:

  1. Staff opens the PO in the receiving screen and clicks “Start Receiving.”
  2. The system displays all PO line items with their qty_ordered and current qty_received (from any prior partial receives).
  3. For each line item, staff enters (or scans – see Section 4.4.9) the actual quantity received in this shipment.
  4. The system calculates the variance for each line: received_qty_this_session - (qty_ordered - qty_previously_received).
  5. If the variance is negative (short-shipped), the system highlights the line and prompts for a variance note.
  6. If the variance is positive (over-shipped), the system applies over-shipment rules (see Section 4.4.7).
  7. Staff confirms the receive. Inventory is incremented at the destination location for all GOOD items. DAMAGED items are placed in DAMAGED status. WRONG_ITEM items are flagged for RMA processing.

Open Receive Sequence Diagram

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as Receiving UI
    participant API as Backend
    participant DB as DB

    U->>UI: Open PO #PO-2026-00042
    UI->>API: GET /purchase-orders/{id}/lines
    API-->>UI: Return Line Items with Expected Qty

    U->>UI: Click "Start Receiving"
    UI->>API: POST /receiving/start
    API->>DB: Create Receive Record (Status: IN_PROGRESS)
    API-->>UI: Receive Session #RCV-2026-00108 Started

    Note over U, UI: Staff sees expected qty for each line

    loop Receive Each Line Item
        alt Scanner Mode (Default)
            U->>UI: Scan Item Barcode
            UI->>UI: Match to PO Line Item
            UI->>UI: Increment Received Qty by 1
            Note right of UI: Each scan = +1 unit
        else Manual Entry
            U->>UI: Enter Received Qty for Line
        end

        UI->>UI: Calculate Variance (received - expected remaining)

        opt Short-Shipped (Negative Variance)
            UI-->>U: "Expected: 50, Received: 48 — 2 units short"
            U->>UI: Enter Variance Note
        end

        opt Over-Shipped (Positive Variance)
            UI-->>U: "Expected: 50, Received: 55 — 5 units over"
            Note right of UI: Over-shipment rules apply (Section 4.4.7)
        end

        opt Damaged Item Found
            U->>UI: Mark Item as DAMAGED
            U->>UI: Enter Condition Notes
        end

        opt Wrong Item Found
            U->>UI: Mark Item as WRONG_ITEM
            U->>UI: Enter Condition Notes
        end
    end

    U->>UI: Click "Confirm Receive"
    UI->>API: POST /receiving/{id}/confirm

    par Post-Receive Updates
        API->>DB: Increment AVAILABLE Inventory (GOOD items)
        API->>DB: Set DAMAGED items to DAMAGED Status
        API->>DB: Flag WRONG_ITEM for RMA Processing
        API->>DB: Update PO Line Items (qty_received)
        API->>DB: Record Variance Notes
        API->>DB: Log Movement Records (RECEIVE movement type)
        API->>DB: Update Receive Status: COMPLETED
    end

    alt All PO Items Now Received
        API->>DB: Update PO Status: FULLY_RECEIVED
        API-->>UI: "PO fully received"
    else Remaining Items Outstanding
        API->>DB: Update PO Status: PARTIALLY_RECEIVED
        API-->>UI: "Partial receive recorded — awaiting remaining items"
    end

4.4.5 Discrepancy Handling (Triple Approach)

When receiving reveals discrepancies between expected and actual quantities or conditions, the system applies a triple approach to ensure nothing falls through the cracks:

  1. Note variance on PO line (always): Every variance is recorded on the PO line item’s variance_notes field with the quantity difference and the staff member’s explanation. This is mandatory for all discrepancies regardless of type.
  2. Auto-create RMA draft for wrong/defective items: When items are marked as WRONG_ITEM or DAMAGED with a condition indicating a vendor fault (not transit damage), the system auto-creates an RMA draft record linked to the PO and the vendor. The RMA draft appears in the returns management queue for staff to review and submit to the vendor.
  3. Quarantine damaged items: Items marked as DAMAGED during receiving are placed in the DAMAGED inventory status at the receiving location. They are blocked from sale and transfer until resolved (write-off or vendor RMA).

Discrepancy Decision Flowchart

flowchart TD
    A[Receive Line Item] --> B{Qty Matches Expected?}
    B -->|Yes| C{Condition OK?}
    B -->|No - Short| D[Note Variance on PO Line]
    B -->|No - Over| E[Apply Over-Shipment Rules\nSection 4.4.7]

    D --> F{All Items in Good Condition?}
    F -->|Yes| G[Accept Short Shipment\nRecord Variance Note]
    F -->|No| H{What Condition?}

    C -->|Yes - GOOD| I[Accept to AVAILABLE Status]
    C -->|No| H

    H -->|DAMAGED| J[Move to DAMAGED Status]
    H -->|WRONG_ITEM| K[Flag for RMA]

    J --> L{Vendor Fault?}
    L -->|Yes| M[Auto-Create RMA Draft\nLinked to PO & Vendor]
    L -->|No - Transit Damage| N[Record Damage Note\nFile Carrier Claim if Applicable]

    K --> M

    E --> O{Within Over-Shipment Threshold?}
    O -->|Yes - Accept| P[Accept Overage\nNote Variance]
    O -->|No - Above Threshold| Q[Require Manager Approval\nto Accept Overage]

    G --> R[Log Movement Record]
    I --> R
    M --> R
    N --> R
    P --> R
    Q --> R

Business Rules:

  • Every discrepancy, regardless of type, generates a variance note on the PO line item. This is non-negotiable.
  • RMA drafts are auto-created only for vendor-attributable issues (wrong item, defective item). Transit damage is handled separately through carrier claims.
  • Damaged items are immediately placed in DAMAGED status. They do not count toward the PO’s “received in good condition” tally.
  • The PO Variance Report (Section 4.3.8) aggregates all discrepancies for vendor performance analysis.
  • Discrepancy records include: PO number, line item, expected qty, received qty, variance, condition, notes, and whether an RMA was auto-created.

4.4.6 Non-PO Receiving

In some situations, stock arrives at a location without an associated purchase order. The system supports receiving without a PO, provided the staff member selects a mandatory reason code explaining why the stock is being received outside the normal procurement workflow.

Non-PO Reason Codes:

Reason CodeDescriptionExample
VENDOR_SAMPLEVendor sent sample merchandise for evaluationNew season sample box from Nike
REPLACEMENTVendor sent replacement for previously defective/returned items outside the RMA processVendor shipped replacement directly without formal RMA
RETURN_TO_STOCKItems being re-entered into inventory after being temporarily removed (not a customer return – use RETURN_TO_STOCK source type for that)Items returned from a photo shoot or trade show
FOUND_STOCKStock discovered that was not in the system (e.g., found in back room, mislabeled)Unscanned box found during warehouse cleanup
OTHERNone of the above. Requires free-text explanation in notes field.Unusual circumstance requiring documentation

Non-PO Receive Data Model

Non-PO receives use the same receiving header and line item data models (Section 4.4.2 and 4.4.3) with the following specifics:

  • source_type = NON_PO_RECEIVE
  • source_document_id = null
  • non_po_reason_code is required (one of the codes above)
  • expected_qty on line items is set to 0 (since there is no source document to establish expectations)
  • Variance is not calculated for non-PO receives (there is no expected baseline)

Business Rules:

  • Non-PO receives always require a reason code. The system rejects a non-PO receive without a reason code.
  • When reason_code = OTHER, the notes field on the receive header becomes mandatory. Staff must provide a free-text explanation.
  • Non-PO receives are flagged in the Receiving Log report for visibility. Management can filter the report to show only non-PO receives for audit purposes.
  • Inventory incremented via non-PO receiving is costed at the product’s current weighted average cost (from the catalog). If no cost data exists, the system prompts staff to enter a unit cost.

4.4.7 Over-Shipment Handling

When a vendor ships more units than ordered, the system applies configurable rules to determine whether the overage is automatically accepted or requires manager approval.

Over-Shipment Configuration:

SettingTypeDefaultDescription
over_shipment_threshold_pctDecimal(5,2)10.00Maximum percentage above ordered qty that can be auto-accepted.
over_shipment_approval_roleEnumMANAGERRole required to approve over-shipments above the threshold.

Business Rules:

  • Within threshold: If the received quantity exceeds the ordered quantity by up to the configured threshold percentage, the overage is auto-accepted. Inventory is incremented for the full received quantity. The variance is noted on the PO line item.
    • Example: Ordered 100 units, threshold is 10%. Receiving up to 110 units is auto-accepted.
  • Above threshold: If the received quantity exceeds the ordered quantity by more than the configured threshold percentage, the system blocks acceptance of the overage and requires manager approval.
    • Example: Ordered 100 units, threshold is 10%. Receiving 115 units triggers manager approval for the 15-unit overage.
    • Until approved, the over-threshold units are held in PENDING_INSPECTION status. The units within the threshold (110) are accepted immediately.
  • Manager approval flow: The manager receives a notification: “Over-shipment on PO #PO-2026-00042, line 3: Ordered 100, Received 115 (15% over, threshold 10%). Approve acceptance?” The manager can approve (units move to AVAILABLE) or reject (units are flagged for return to vendor).
  • Per-line calculation: The threshold is applied per line item, not per PO total. Each line item’s overage is evaluated independently.
  • Cost impact: Over-shipped units accepted at the same unit cost as the PO line item. The PO total value is recalculated to reflect the actual received quantity.

4.4.8 Return-to-Stock

When a customer returns merchandise (processed through Module 1, Sales – Returns), the returned items re-enter the inventory system through the return-to-stock workflow.

Default Behavior:

  • Customer returns automatically move to AVAILABLE status. No inspection is required by default.
  • The rationale: clothing returns in this retail context are typically tried-on garments, not defective products. The default assumption is that returned items are saleable.
  • Staff has the option to mark any returned item as DAMAGED during the return process if the item is visibly damaged, soiled, or otherwise unsaleable.

Business Rules:

  • Return-to-stock creates a receiving record with source_type = RETURN_TO_STOCK and source_document_id pointing to the return/refund transaction.
  • The returned item is added to inventory at the location where the return was processed (the store where the customer brought the item back).
  • If the item is marked DAMAGED during return, it enters DAMAGED status instead of AVAILABLE. The staff member must enter a condition note.
  • Return-to-stock inventory is costed at the original sale’s cost basis (from the sale transaction), not at current weighted average cost. This ensures accurate margin reporting.
  • A RETURN_TO_STOCK movement record is logged to the audit trail.

4.4.9 Scanner-Primary Receiving

The default receiving workflow is scanner-primary: staff uses a barcode scanner to scan each individual item as it is unpacked. Each scan auto-increments the received count for the matching PO line item by one unit.

Workflow:

  1. Staff opens the PO receiving screen and clicks “Start Receiving.”
  2. The system enters scanner mode (default). The cursor focus is on the barcode scan input field.
  3. Staff scans an item’s barcode. The system:
    • Looks up the barcode in the catalog (Module 3).
    • Matches it to a PO line item.
    • Increments the received_qty for that line by 1.
    • Plays an audible confirmation beep.
    • Displays a running count: “Item XYZ: 23 of 50 received.”
  4. If the barcode does not match any PO line item, the system shows an alert: “Barcode not found on this PO. Wrong item?” Staff can flag it as WRONG_ITEM or search manually.
  5. Staff repeats scanning until all items are processed.
  6. Staff clicks “Confirm Receive” to finalize.

Manual Override:

  • For items with damaged or missing barcodes, staff can switch to manual entry mode for individual line items.
  • In manual mode, staff selects the product from the PO line item list and enters the quantity directly.
  • The system logs whether each line was received via scanner or manual entry (for accuracy tracking).

Business Rules:

  • Scanner mode is the default. The receiving screen opens in scanner mode unless the staff member explicitly switches to manual.
  • Each barcode scan increments the count by exactly 1. There is no “scan and enter quantity” mode in scanner-primary workflow – every physical unit is scanned individually.
  • If the same barcode is scanned more than the expected quantity for that line, over-shipment rules (Section 4.4.7) apply.
  • Scanning speed is optimized for high throughput: the system processes each scan in under 200ms and immediately updates the on-screen count.
  • The receiving screen shows a progress summary at all times: total items expected, total scanned so far, and lines remaining.

4.4.10 Unified Receiving Sequence (All Source Types)

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as Receiving UI
    participant API as Backend
    participant DB as DB

    Note over U, DB: Unified Receiving Flow

    U->>UI: Select Source Document (PO / Transfer / Return / RMA / Non-PO)
    UI->>API: GET /receiving/source/{type}/{id}
    API-->>UI: Return Expected Line Items (empty for Non-PO)

    U->>UI: Click "Start Receiving"
    API->>DB: Create Receive Record (Status: IN_PROGRESS)

    loop Receive Each Line Item
        alt Scanner Verification (Default)
            U->>UI: Scan Item Barcode
            UI->>UI: Match to Expected Line Item
            UI->>UI: Increment Received Qty
        else Manual Entry
            U->>UI: Enter Received Qty per Line
        end

        opt Variance Detected
            UI-->>U: "Expected: 50, Received: 48"
            U->>UI: Enter Variance Notes
        end

        opt Damaged Item
            U->>UI: Mark Condition: DAMAGED
            U->>UI: Enter Damage Notes
        end

        opt Wrong Item
            U->>UI: Mark Condition: WRONG_ITEM
            U->>UI: Enter Notes
        end

        opt Serial Tracked Product
            U->>UI: Scan/Enter Serial Number for Each Unit
        end

        opt Lot Tracked Product
            U->>UI: Enter Lot Number
        end
    end

    U->>UI: Click "Confirm Receive"
    UI->>API: POST /receiving/{id}/confirm

    par Post-Receive Updates
        API->>DB: Increment Inventory at Location (Received Qty - GOOD → AVAILABLE)
        API->>DB: Set Damaged Items to DAMAGED Status
        API->>DB: Flag Wrong Items for RMA Processing
        API->>DB: Update Source Document (PO/Transfer/Return/RMA status)
        API->>DB: Log Movement Records (per source type)
        API->>DB: Update Receive Status: COMPLETED
    end

    API-->>UI: Receiving Complete

4.4.11 Reports: Receiving & Inspection

ReportPurposeKey Data Fields
Receiving LogAll receiving activity across all source typesReceive number, source type, source document, location, items expected, items received, variances, receive date
Non-PO Receiving ReportTrack inventory received outside of PO processReceive number, reason code, products, qty, staff member, date, notes
Damaged Goods ReportTrack items received in damaged conditionReceive number, source, product, qty damaged, condition notes, RMA created (Y/N)
Over-Shipment ReportTrack vendor over-shipments and approval outcomesPO number, line item, qty ordered, qty received, overage %, auto-accepted (Y/N), approval status
Receiving Accuracy ReportMeasure scanner vs manual receive accuracyLocation, total items received, scanner-received count, manual-received count, variance rate by method

4.5 Reorder Management

Scope: Automating inventory replenishment through velocity-based reorder points, seasonal demand adjustments, and auto-generated draft purchase orders for staff review and approval. The reorder engine reduces stockouts by proactively identifying when products need replenishment and pre-building purchase orders for staff to review. This section also covers static override of reorder points and dead stock detection.

4.5.1 Velocity-Based Reorder Points

The system calculates dynamic reorder points per product per location using sales velocity, vendor lead time, and configurable safety stock. This ensures that reorder triggers adapt automatically to changing demand patterns without requiring manual intervention.

Formula:

reorder_point = (avg_daily_sales x lead_time_days x seasonal_factor) + safety_stock

Components:

ComponentSourceDescription
avg_daily_salesCalculated from rolling 90-day sales velocity per product per location.The average number of units sold per day over the trailing 90 days. New products with less than 90 days of history use the available history. Products with zero sales use 0.
lead_time_daysSourced from vendor-product relationship (vendor default or per-product override).The number of days between placing a PO with the vendor and receiving the goods.
safety_stockConfigurable multiplier applied to the standard deviation of daily sales. Default: 1.5 sigma.Buffer stock to account for demand variability and supply uncertainty. Higher sigma values provide more protection against stockouts at the cost of higher inventory.
seasonal_factorMultiplier derived from historical same-period data (e.g., December velocity in prior years).Applied to avg_daily_sales before reorder point calculation. A factor of 1.5 means the system expects 50% higher sales than the rolling average suggests. Default: 1.00 (no seasonal adjustment).

Recalculation: Weekly via background job (configurable schedule per tenant). The job recalculates reorder points for all active products at all locations and updates the reorder point data model.

Reorder Point Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
product_idUUIDYesReference to product
location_idUUIDYesReference to store/warehouse location
avg_daily_velocityDecimal(8,3)YesRolling 90-day average daily sales
lead_time_daysIntegerYesVendor lead time for this product
safety_stock_unitsIntegerYesCalculated safety stock buffer
reorder_pointIntegerYesStock level that triggers reorder
reorder_qtyIntegerYesEconomic order quantity (recommended purchase qty)
seasonal_factorDecimal(5,2)NoSeasonal adjustment multiplier (default: 1.00)
override_reorder_pointIntegerNoManager-set manual override. When not null, takes precedence over the calculated reorder_point. See Section 4.5.3.
override_reasonTextNoDocumentation for why the override was set. Required when override_reorder_point is not null.
override_set_byUUIDNoUser who set the override.
override_set_atDateTimeNoTimestamp when the override was set.
last_calculated_atDateTimeYesTimestamp of last recalculation
tenant_idUUIDYesOwning tenant

4.5.2 Auto-Generated Draft POs

When stock at any location drops below the calculated reorder_point (or the override_reorder_point if set), the system creates a draft purchase order for staff review.

Auto-PO Features:

  • Pre-filled with the primary vendor for each product below reorder point.
  • Recommended quantity set to reorder_qty (economic order quantity).
  • Vendor consolidation: If multiple products from the same vendor hit reorder simultaneously, the system combines them into a single draft PO. This reduces the number of POs and may help reach vendor minimum order values.
  • Staff receives notification: “3 draft POs auto-generated for review.”
  • Staff can edit quantities, add/remove products, then submit – or discard the draft.
  • Auto-generated draft POs are marked with auto_generated = true on the PO header (Section 4.3.4) so they can be filtered and reported on separately.
  • Auto-generated POs follow the same approval threshold rules as manually created POs (Section 4.3.2). They are not exempt from the approval workflow.

Auto-PO Generation Sequence

sequenceDiagram
    autonumber
    participant JOB as Background Job
    participant DB as DB
    participant API as Backend
    participant NOTIF as Notification Service
    participant U as Staff

    Note over JOB, U: Reorder Point Check (Runs on Schedule)

    JOB->>DB: Query Products Below Reorder Point (or Override)
    DB-->>JOB: Return List (Product, Location, Current Qty, Reorder Point)

    JOB->>JOB: Exclude products with existing DRAFT/SUBMITTED PO for same vendor

    loop For Each Product Below Reorder
        JOB->>DB: Lookup Primary Vendor
        JOB->>DB: Get Reorder Qty (Economic Order Quantity)

        alt Existing Draft PO for Same Vendor
            JOB->>DB: Add Line Item to Existing Draft PO
        else No Existing Draft PO
            JOB->>DB: Create New Draft PO for Vendor
            JOB->>DB: Add Line Item
        end
    end

    JOB->>DB: Finalize Draft POs (calculate totals)
    JOB->>NOTIF: "3 draft POs auto-generated for review"
    NOTIF-->>U: Push Notification / Dashboard Alert

    Note over U, DB: Staff Review

    U->>API: GET /purchase-orders?status=DRAFT&auto_generated=true
    API-->>U: Return Auto-Generated Draft POs

    alt Approve as-is
        U->>API: POST /purchase-orders/{id}/submit
        Note right of API: Approval threshold check applies (Section 4.3.2)
        API->>DB: Update Status: SUBMITTED (or PENDING_APPROVAL)
    else Modify and Submit
        U->>API: PATCH /purchase-orders/{id}
        Note right of U: Edit quantities, add/remove lines
        U->>API: POST /purchase-orders/{id}/submit
    else Discard
        U->>API: DELETE /purchase-orders/{id}
        API->>DB: Delete Draft PO
    end

Business Rules:

  • The reorder check job does not create duplicate draft POs. If a product already has an open draft or submitted PO for the same vendor, it is excluded from auto-PO generation.
  • The reorder check evaluates the override_reorder_point first. If set, it uses the override value. If null, it uses the calculated reorder_point.
  • Auto-PO generation uses the product’s AVAILABLE quantity (not total on-hand) to determine if reorder is needed. RESERVED, IN_TRANSIT, and other non-available statuses are excluded.
  • The system accounts for in-transit stock when calculating whether to reorder. If a product has an open PO with expected delivery within the lead time window, the system may skip reorder to avoid over-ordering (configurable behavior: account_for_open_pos setting, default: true).

4.5.3 Static Override

In some cases, the velocity-based reorder point calculation does not reflect the manager’s knowledge of the business. For example, a product may have low sales velocity (suggesting a low reorder point) but the manager knows it will be featured in an upcoming promotion and needs extra stock. Or a product may have high velocity but the manager knows it is being discontinued and does not want to reorder.

The static override feature allows a manager to lock any product at any location to a manual reorder point that overrides the dynamic velocity calculation.

Behavior:

  • When override_reorder_point is set (not null), the reorder engine uses this value instead of the calculated reorder_point.
  • The calculated reorder_point continues to be recalculated weekly by the background job, but it is ignored for reorder triggering as long as the override is active.
  • The override is visible in the product’s inventory detail screen with a visual indicator: “Reorder point manually set to 25 by [Manager Name] on [Date]. Calculated value: 12.”
  • Managers can remove the override at any time, returning the product to dynamic reorder point calculation.

Business Rules:

  • Only users with MANAGER or OWNER role can set or remove reorder point overrides.
  • When setting an override, the override_reason field is mandatory. The manager must document why the override is being set (e.g., “Upcoming Black Friday promotion – need extra stock”, “Discontinuing product – do not reorder”).
  • Overrides are per product per location. A manager can override the reorder point at Store A without affecting the calculation at Store B.
  • The Reorder Alerts report (Section 4.5.5) shows which products are using overridden reorder points vs. calculated reorder points, so management can audit active overrides.
  • There is no expiry on overrides. They remain active until manually removed. A periodic review reminder can be configured (e.g., “3 reorder overrides have been active for 90+ days – review?”).

4.5.4 Dead Stock Detection

Dead stock (also called slow-moving or stagnant inventory) represents products that have not sold at a location for an extended period. These items tie up capital, occupy shelf space, and may need to be marked down, transferred to a higher-traffic store, or written off.

Detection Logic:

  • The system monitors the sales velocity of every active product at every location.
  • When a product’s sales velocity at a location is zero for a configurable number of consecutive days (default: 90 days), it is flagged as dead stock.
  • The dead stock flag is recalculated by the same weekly background job that recalculates reorder points.

Alert Behavior:

  • Dead stock items appear on the Dead Stock Report (dashboard and exportable).
  • A dashboard alert is displayed: “15 products at Store A have had zero sales for 90+ days.”
  • The alert is informational only. No automatic action is taken. The manager decides the appropriate action for each item.

Manager Actions (Manual):

ActionDescription
MarkdownReduce the price to accelerate sales. Handled via Module 3 (Catalog) price update.
TransferMove stock to a location with higher demand. Handled via Module 5 (Transfers).
Write-OffRemove from inventory as a loss. Handled via Section 4.7 (Adjustments) with reason code WRITE_OFF.
Dismiss AlertAcknowledge the alert without taking action. The product remains flagged but the alert is silenced for a configurable period (default: 30 days).

Business Rules:

  • Dead stock detection only applies to products with lifecycle_status = ACTIVE in the catalog. Discontinued or inactive products are excluded.
  • The configurable threshold (default 90 days) is set per tenant in tenant settings. Different tenants may have different thresholds based on their product turnover expectations.
  • Dead stock is evaluated per location. A product may be dead stock at Store A but selling well at Store B. The system highlights this imbalance and suggests transfer as an action.
  • Products that have been in inventory for less than the threshold period (e.g., a new product received 30 days ago) are excluded from dead stock detection regardless of sales velocity.
  • The Dead Stock Report includes: product, location, current qty, last sale date, days since last sale, total value at cost, suggested action.

Dead Stock Data Model

FieldTypeRequiredDescription
product_idUUIDYesFK to product
location_idUUIDYesFK to location
days_since_last_saleIntegerYesNumber of days since the last sale of this product at this location
last_sale_dateDateNoDate of the most recent sale. Null if never sold at this location.
qty_on_handIntegerYesCurrent AVAILABLE quantity at this location
value_at_costDecimal(10,2)Yesqty_on_hand x weighted_avg_cost
is_flaggedBooleanYesWhether this product-location is currently flagged as dead stock
flagged_atDateTimeNoTimestamp when the dead stock flag was set
alert_dismissed_atDateTimeNoTimestamp when a manager dismissed the alert. Alert is silenced until dismissed_at + dismiss_duration.
dismiss_duration_daysIntegerNoNumber of days to silence the alert after dismissal. Default: 30.
tenant_idUUIDYesOwning tenant

4.5.5 Reports: Reorder Management

ReportPurposeKey Data Fields
Reorder AlertsProducts below reorder point needing attentionProduct, location, current qty, reorder point (calculated vs override), days of supply remaining, suggested qty, primary vendor, override active (Y/N)
Auto-PO PerformanceEffectiveness of automatic reorder systemAuto-generated PO count, submitted as-is count, modified count, cancelled count, avg fill rate, avg time from draft to submit
Velocity TrendsSales velocity changes over time per productProduct, 30-day velocity, 60-day velocity, 90-day velocity, trend direction (increasing/stable/decreasing), seasonal factor
Days of SupplyHow long current stock will last at current velocityProduct, location, qty on hand, avg daily velocity, days of supply, reorder urgency (Critical/Low/OK)
Dead Stock ReportProducts with zero velocity over threshold periodProduct, location, current qty, last sale date, days since last sale, value at cost, suggested action, alert status
Override Audit ReportActive reorder point overrides for reviewProduct, location, override value, calculated value, override reason, set by, set date, days active

4.6 Inventory Counting & Auditing

Scope: Maintaining inventory accuracy through structured counting workflows that reconcile system quantities with physical reality. The system supports five counting methods, two count modes (freeze and snapshot), scanner-primary counting, and a complete review-and-approve workflow for count variances.

4.6.1 Count Types

The system supports five counting methods to maintain inventory accuracy. Each method is suited to different operational needs.

MethodDescriptionFrequencyScope
Full Physical CountAll products at a location countedAnnual or semi-annualEntire location
Cycle CountRolling partial counts by categoryWeekly (configurable schedule)Category rotation
Scanner-Assisted CountBarcode/RFID scanner used to tally itemsAs neededConfigurable scope
Monthly ScanScheduled full-location scanAuto-created 1st of each month (configurable)Entire location
On-Demand CountAd-hoc count triggered by managerAs neededSpecific products

4.6.2 Count Data Model – Header

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
count_numberStringYesAuto-generated: CNT-{YEAR}-{SEQ}
typeEnumYesFULL, CYCLE, SCANNER, MONTHLY, ON_DEMAND
location_idUUIDYesLocation being counted
statusEnumYesCREATED, IN_PROGRESS, REVIEW, APPROVED, CANCELLED
count_modeEnumYesFREEZE or SNAPSHOT. See Section 4.6.4.
scopeEnumYesALL, CATEGORY, PRODUCT_LIST
category_ids[]UUID[]NoCategories included (when scope = CATEGORY)
product_ids[]UUID[]NoSpecific products included (when scope = PRODUCT_LIST)
snapshot_taken_atDateTimeNoTimestamp when the inventory snapshot was taken (SNAPSHOT mode only).
created_byUUIDYesManager who initiated the count
assigned_toUUIDNoStaff member assigned to perform the count
approved_byUUIDNoManager who approved adjustments
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
completed_atDateTimeNoTimestamp when count was approved/cancelled

4.6.3 Count Data Model – Line Items

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
count_idUUIDYesReference to parent count
product_idUUIDYesProduct being counted
variant_idUUIDNoSpecific variant (if applicable)
expected_qtyIntegerYesSystem’s recorded AVAILABLE quantity at count start (or snapshot time in SNAPSHOT mode)
counted_qtyIntegerNoActual quantity counted by staff
varianceIntegerComputedCalculated: counted_qty - expected_qty
variance_pctDecimal(5,2)ComputedCalculated: (variance / expected_qty) x 100. Null if expected_qty is 0.
count_methodEnumNoSCANNER or MANUAL – indicates how this line was counted
adjustment_approvedBooleanNoWhether the variance adjustment was approved by the reviewing manager
notesTextNoStaff notes on variance explanation

4.6.4 Configurable Count Freeze

When initiating a stock count, the manager chooses one of two counting modes. Each mode has different trade-offs between accuracy and operational impact.

AspectFREEZE ModeSNAPSHOT Mode
POS SalesBlocked at the counting location for the duration of the count. Other locations continue to sell normally.Continue normally. Sales are recorded and reconciled after the count.
TransfersOutbound transfers blocked. Inbound transfers held until count completes.Continue normally. Transfers are recorded and reconciled after the count.
AccuracyHighest accuracy – no inventory movement during count ensures perfect reconciliation.Slightly lower accuracy – reconciliation must account for sales and transfers that occurred during the count window.
Business ImpactHigh – store cannot sell during count. Best for after-hours or slow periods.Low – store operates normally. Suitable for counts during business hours.
Duration LimitNo system limit, but operational pressure to complete quickly since sales are blocked.No limit. Count can span hours or even days if needed.
ReconciliationDirect comparison: counted_qty vs expected_qty. No adjustment needed for concurrent activity.System calculates: adjusted_expected = snapshot_qty - sales_during_count + receives_during_count. Variance = counted_qty - adjusted_expected.
Recommended ForFull physical counts, high-value inventory sections, annual audits.Cycle counts, monthly scans, routine counting during business hours.

Business Rules:

  • The count mode is selected at count creation time and cannot be changed after the count starts (status = IN_PROGRESS).
  • FREEZE mode: When a count is started in FREEZE mode, the POS at the counting location displays a message: “Inventory count in progress. Sales temporarily suspended at this location.” POS terminals at other locations are unaffected. Transfers to/from the counting location are queued and processed after the count is approved.
  • SNAPSHOT mode: When a count is started in SNAPSHOT mode, the system takes a point-in-time snapshot of all in-scope product quantities. This snapshot is stored as the expected_qty for each count line item. Sales and transfers that occur after the snapshot continue normally. At review time, the system recalculates the expected values by applying all inventory movements that occurred between the snapshot time and the count submission time.
  • Only users with MANAGER or OWNER role can create counts and select the count mode.
  • The system defaults to SNAPSHOT mode. FREEZE mode must be explicitly selected.

4.6.5 Scanner-Primary Counting

The default counting workflow is scanner-primary: staff uses a barcode scanner to scan each physical item on the shelf. Each scan increments the count for the matching product by one unit.

Scanner-Assisted Count Workflow

sequenceDiagram
    autonumber
    participant M as Manager
    participant U as Staff
    participant SC as Scanner Device
    participant UI as Count UI
    participant API as Backend
    participant DB as DB

    Note over M, DB: Step 1: Create Count Session

    M->>UI: Click "New Stock Count"
    M->>UI: Select Type, Location, Scope, Mode
    UI->>API: POST /stock-counts
    API->>DB: Create Count Header (Status: CREATED)

    alt SNAPSHOT Mode
        API->>DB: Snapshot Current Qty for All In-Scope Products
        Note right of DB: Snapshot stored as expected_qty per line
    else FREEZE Mode
        API->>DB: Set Location POS to Count Mode (sales blocked)
    end

    API->>DB: Create Count Line Items (one per in-scope product-variant)
    API-->>UI: Count #CNT-2026-00031 Created

    Note over M, DB: Step 2: Assign & Start Counting

    M->>UI: Assign Count to Staff Member
    API-->>U: Notification: "Count assigned to you"

    U->>UI: Open Count -> Click "Start Counting"
    API->>DB: Update Status: IN_PROGRESS

    Note over U, SC: Step 3: Scan Items

    loop For Each Physical Item on Shelf
        U->>SC: Scan Item Barcode
        SC-->>UI: Barcode Data
        UI->>UI: Lookup Product by Barcode
        UI->>UI: Increment counted_qty by 1 for Matching Line

        alt Barcode Matched
            UI-->>U: Beep + "Item XYZ: 23 counted"
        else Barcode Not Found
            UI-->>U: Alert "Unknown barcode — enter product manually?"
            U->>UI: Search Product by SKU/Name
            U->>UI: Confirm Match
            UI->>UI: Increment counted_qty by 1
            Note right of UI: Line marked as count_method = MANUAL
        end
    end

    opt Items with Damaged/Missing Barcodes
        U->>UI: Switch to Manual Entry for Specific Line
        U->>UI: Enter counted_qty Directly
        Note right of UI: Line marked as count_method = MANUAL
    end

    Note over U, DB: Step 4: Submit for Review

    U->>UI: Click "Submit for Review"
    UI->>API: POST /stock-counts/{id}/submit
    API->>DB: Calculate Variances per Line
    API->>DB: Update Status: REVIEW

    Note over M, DB: Step 5: Review & Approve

    M->>UI: Open Count for Review
    UI->>API: GET /stock-counts/{id}/variances
    API-->>UI: Return Variance Report

    M->>UI: Review Each Variance Line
    Note right of M: Accept or reject each line adjustment

    M->>UI: Click "Approve Adjustments"
    UI->>API: POST /stock-counts/{id}/approve

    par Inventory Updates
        API->>DB: Apply Approved Adjustments to Inventory
        API->>DB: Log Each Adjustment as COUNT_ADJUST Movement
        API->>DB: Update Count Status: APPROVED
    end

    alt FREEZE Mode
        API->>DB: Release Location POS from Count Mode (sales resume)
        API->>DB: Process Queued Transfers
    end

    API-->>UI: Count Approved — Inventory Updated

Business Rules:

  • Scanner mode is the default. The count screen opens in scanner-listening mode when the count is started.
  • Each barcode scan increments the count by exactly 1. Staff scans every physical unit individually.
  • Manual quantity entry is available as a fallback for items with damaged or missing barcodes. Staff can switch between scanner and manual mode on a per-line basis.
  • Items not scanned during the count have counted_qty = 0 at submission time. If the expected qty was greater than 0, this is flagged as a variance (potential shrinkage or miscount).
  • Products scanned that are not in the count scope (e.g., wrong category during a cycle count) are flagged with a warning but can be added to the count at the staff member’s discretion.
  • Count line items track whether they were counted via scanner or manual entry (count_method field) for accuracy auditing.

4.6.6 Count Workflow Sequence

sequenceDiagram
    autonumber
    participant M as Manager
    participant U as Staff
    participant UI as Inventory UI
    participant API as Backend
    participant DB as DB

    Note over M, DB: Step 1: Create Count

    M->>UI: Click "New Stock Count"
    M->>UI: Select Type (Full/Cycle/On-Demand)
    M->>UI: Select Location
    M->>UI: Select Count Mode (Freeze/Snapshot)
    M->>UI: Define Scope (All / Category / Product List)
    UI->>API: POST /stock-counts
    API->>DB: Create Count (Status: CREATED)
    API->>DB: Snapshot Expected Qty for All In-Scope Products
    API-->>UI: Count #CNT-2026-00031 Created

    Note over M, DB: Step 2: Assign & Count

    M->>UI: Assign Count to Staff Member
    API-->>U: Notification: "Count assigned to you"

    U->>UI: Open Count -> Start Counting
    API->>DB: Update Status: IN_PROGRESS

    loop Count Each Product
        alt Scanner-Assisted (Default)
            U->>UI: Scan Item Barcode
            UI->>UI: Increment Counted Qty for Product
        else Manual Entry (Fallback)
            U->>UI: Enter Counted Qty per Product
        end
    end

    U->>UI: Click "Submit for Review"
    UI->>API: POST /stock-counts/{id}/submit
    API->>DB: Update Status: REVIEW

    Note over M, DB: Step 3: Review & Approve

    M->>UI: Open Count for Review
    UI->>API: GET /stock-counts/{id}/variances
    API-->>UI: Return Variance Report

    M->>UI: Review Each Variance
    Note right of M: Accept or reject each line adjustment

    M->>UI: Click "Approve Adjustments"
    UI->>API: POST /stock-counts/{id}/approve

    par Inventory Updates
        API->>DB: Apply Approved Adjustments to Inventory
        API->>DB: Log Each Adjustment as COUNT_ADJUST Movement
        API->>DB: Update Status: APPROVED
    end

    API-->>UI: Count Approved - Inventory Updated

4.6.7 Reports: Inventory Counting

ReportPurposeKey Data Fields
Count Variance ReportVariances discovered during stock countsCount number, type, mode (Freeze/Snapshot), product, expected qty, counted qty, variance, variance %, count method (Scanner/Manual), adjustment status
Count Schedule ReportUpcoming and overdue scheduled countsCount type, location, scheduled date, status, assigned to, overdue flag
Count Accuracy TrendTrack counting accuracy over timeMonth, location, total counts, avg variance %, scanner-counted %, manual-counted %, accuracy trend
Shrinkage by LocationInventory loss detected through counts per locationLocation, period, total negative variances, value at cost, shrinkage % of total inventory value

4.6.8 RFID-Assisted Counting (Raptag)

RFID counting operates as a dedicated subsystem separate from barcode-scanner counting. While scanner-primary counting (Section 4.6.5) handles individual barcode scans at the POS, RFID counting enables bulk tag reads using handheld RFID readers via the Raptag mobile application (Raptag Mobile chapter — planned future rewrite).

Scope: RFID counting is for inventory counts ONLY. It does not participate in receiving (Section 4.4), transfers (Section 4.5), or sales (Module 1). Configuration for the RFID subsystem is in Section 5.16.

RFID Count Session Lifecycle

Manager Creates Session → Assigns Sections to Operators → Operators Join via Raptag
    → Parallel Scanning (offline-capable) → Upload Chunks → Server Merges & Deduplicates
    → Variance Calculation → Manager Reviews → Approve / Recount

Multi-Operator Sessions

A single RFID count session can have multiple operators (up to 10), each assigned to a section of the store. This enables parallel counting for enterprise-scale inventories (100,000+ items).

Workflow:

  1. Manager creates a count session in Nexus POS or the Raptag app, selecting count type (full_inventory, cycle_count, spot_check) and location
  2. Manager assigns sections to operators (e.g., “Sarah: Men’s Tops”, “James: Women’s Bottoms”)
  3. Each operator launches Raptag, sees the active session on their Home Dashboard, and taps “Join Session”
  4. Each operator’s device scans independently using the Zebra reader, recording tag reads locally in SQLite (offline-capable)
  5. On upload, the system merges all operator reads into one session via chunked upload (5,000 events per chunk)
  6. Server-side deduplication: If two operators scan the same tag (same EPC), the system keeps the read with the strongest RSSI (closest proximity = most accurate location)

Multi-Operator Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to shared.tenants
session_idUUIDYesFK to rfid_scan_sessions
operator_idUUIDYesFK to shared.users
assigned_sectionTextNoSection/area label assigned by manager
device_idUUIDNoFK to devices — reader device used by operator
joined_atTimestampYesWhen operator joined the session
left_atTimestampNoWhen operator left or session ended

Deduplication Rules:

  • Same EPC scanned by multiple operators → keep the read with highest RSSI (strongest signal indicates closest proximity)
  • Merge happens server-side during chunk upload processing
  • rfid_scan_events records which operator reported each tag (via session_operators link)

RFID-Specific Business Rules:

  • Maximum 10 operators per session
  • Each operator can only participate in one active session at a time
  • Manager must create the session and assign at least one section before operators can join
  • Session cannot be completed until all operators have submitted their chunks (or been removed)
  • Operators can leave a session (voluntarily or by manager removal) without losing already-uploaded data
  • If an operator’s device loses power mid-scan, auto-save preserves data locally; they can resume on the same or different device

RFID Counting vs Scanner Counting

AspectScanner-Primary (Section 4.6.5)RFID-Assisted (This Section)
Input DeviceBarcode scanner (USB HID)Zebra RFID reader (MC3390R, RFD40)
ApplicationPOS terminalNexus Raptag (React Native)
Read Speed1 item per scan40+ tags per second
Tracking LevelSKU-level (barcode → product lookup)EPC-level (individual item tracking)
OfflineConnected to POS (online)Fully offline with SQLite + sync
OperatorsSingle operator per countUp to 10 operators per session
Data FlowReal-time via POS APIBatch upload via chunked sync
Count Method ValueSCANNER or MANUALRFID

4.7 Inventory Adjustments

Scope: Manual inventory adjustments handle corrections outside of stock counts. Adjustments are used when a staff member discovers a discrepancy between the system quantity and physical reality and needs to correct the system immediately, without waiting for a scheduled count. All adjustments – regardless of direction or size – require manager approval before stock levels change.

4.7.1 Adjustment Approval Workflow

All adjustments require manager approval. Unlike the previous threshold-based approach, this module enforces a universal approval requirement for every inventory adjustment. This ensures that no stock level change bypasses management oversight, which is critical for loss prevention and financial accuracy in a multi-store retail environment.

Workflow:

  1. A staff member identifies a discrepancy (e.g., found 3 extra units on a shelf, or 2 units are missing and believed stolen).
  2. The staff member creates an adjustment request in the system, specifying the product, location, quantity change (positive or negative), reason code, and notes.
  3. The adjustment is created with approval_status = PENDING. Inventory is NOT changed yet.
  4. A notification is sent to all users with MANAGER or OWNER role at the adjustment’s location.
  5. The manager reviews the adjustment request. They can:
    • Approve: The adjustment is applied to inventory. The status changes to APPROVED. Inventory quantity is updated. A movement record is logged.
    • Reject: The adjustment is not applied. The status changes to REJECTED. The requesting staff member is notified with the rejection reason. Inventory is unchanged.
  6. Rejected adjustments can be revised and resubmitted as new adjustment requests.

Adjustment Approval Sequence

sequenceDiagram
    autonumber
    participant S as Staff
    participant UI as Inventory UI
    participant API as Backend
    participant DB as DB
    participant NOTIF as Notification Service
    participant M as Manager

    S->>UI: Identify Discrepancy
    S->>UI: Click "New Adjustment"
    S->>UI: Select Product, Location
    S->>UI: Enter Qty Change (+3 or -2)
    S->>UI: Select Reason Code
    S->>UI: Enter Notes
    UI->>API: POST /adjustments
    API->>DB: Create Adjustment (Status: PENDING)
    Note right of DB: ADJ-2026-00015 created
    Note right of DB: Inventory NOT changed yet
    API->>NOTIF: Send Approval Request to Manager(s)
    API-->>UI: "Adjustment submitted for approval"
    NOTIF-->>M: "Adjustment ADJ-2026-00015: +3 units of SKU NXJ1078 at Store A — awaiting approval"

    alt Manager Approves
        M->>UI: Review Adjustment -> Click "Approve"
        UI->>API: POST /adjustments/{id}/approve
        API->>DB: Update Status: APPROVED
        API->>DB: Update Inventory Qty (apply qty_change)
        API->>DB: Record approved_by, approved_at
        API->>DB: Log Movement Record (ADJUSTMENT_UP or ADJUSTMENT_DOWN)
        API->>NOTIF: Notify Staff: "Adjustment approved"
        NOTIF-->>S: "Your adjustment ADJ-2026-00015 was approved"
        API-->>UI: Adjustment Approved — Inventory Updated
    else Manager Rejects
        M->>UI: Review Adjustment -> Click "Reject"
        M->>UI: Enter Rejection Reason
        UI->>API: POST /adjustments/{id}/reject
        API->>DB: Update Status: REJECTED
        API->>DB: Record rejection_reason
        API->>NOTIF: Notify Staff: "Adjustment rejected"
        NOTIF-->>S: "Your adjustment ADJ-2026-00015 was rejected: reason"
        API-->>UI: Adjustment Rejected — Inventory Unchanged
    end

4.7.2 Adjustment Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
adjustment_numberStringYesAuto-generated: ADJ-{YEAR}-{SEQ}
product_idUUIDYesReference to product
variant_idUUIDNoReference to specific variant (if applicable)
location_idUUIDYesLocation where adjustment applies
qty_changeIntegerYesPositive (found stock) or negative (shrinkage/damage). Must not be 0.
reason_codeStringYesStandard reason code or custom reason code (see Section 4.7.3).
notesTextNoExplanation of adjustment. Mandatory for certain reason codes (e.g., OTHER).
requested_byUUIDYesStaff member who requested the adjustment
approved_byUUIDNoManager who approved (null until approved)
rejected_byUUIDNoManager who rejected (null unless rejected)
approval_statusEnumYesPENDING, APPROVED, REJECTED
rejection_reasonTextNoManager’s reason for rejection (if rejected)
cost_impactDecimal(10,2)Computedqty_change x weighted_avg_cost. Positive for found stock, negative for shrinkage. Calculated at approval time.
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
approved_atDateTimeNoTimestamp of approval
rejected_atDateTimeNoTimestamp of rejection

4.7.3 Custom Reason Codes

The system provides a standard set of reason codes for inventory adjustments. In addition, tenants can define custom reason codes to capture business-specific adjustment scenarios.

Standard Reason Codes

CodeDirectionDescription
DAMAGEDNegativeItem identified as damaged and removed from sellable inventory.
THEFTNegativeItem believed to be stolen (shoplifting, employee theft).
COUNT_CORRECTIONEitherCorrection resulting from a stock count variance that was not captured in the count approval process.
SAMPLENegativeItem removed from inventory and given as a sample (to vendor, customer, or for marketing).
WRITE_OFFNegativeItem permanently removed from inventory as a loss. Requires cost documentation for accounting.
FOUND_STOCKPositiveStock discovered that was not in the system (e.g., found behind a shelf, unscanned box).
RETURN_TO_STOCKPositiveItem returned to inventory outside the normal return-to-stock workflow (e.g., item used for display purposes and now returned to sellable stock).
OTHEREitherNone of the above. Notes field becomes mandatory.

Custom Reason Code Data Model

Tenants can create additional reason codes beyond the standard set. Custom reason codes behave identically to standard codes in all workflows – they appear in the reason code dropdown, are logged in movement records, and are available in reports.

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
codeString(50)YesUnique code identifier (e.g., EMPLOYEE_PURCHASE, PHOTO_SHOOT, CHARITY_DONATION). Must be uppercase, alphanumeric with underscores. Must not conflict with standard reason codes.
display_nameString(100)YesHuman-readable name shown in the UI dropdown (e.g., “Employee Purchase”, “Photo Shoot”, “Charity Donation”).
descriptionTextNoOptional description of when this reason code should be used.
directionEnumYesPOSITIVE, NEGATIVE, or BOTH. Controls whether this code can be used for positive adjustments, negative adjustments, or both.
requires_notesBooleanYesWhether the notes field is mandatory when this reason code is selected. Default: false.
is_activeBooleanYesWhether this custom reason code is available for selection. Inactive codes are hidden from the dropdown but preserved in historical records.
sort_orderIntegerYesDisplay order in the reason code dropdown (after standard codes).
tenant_idUUIDYesOwning tenant
created_byUUIDYesUser who created the custom reason code
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Custom reason codes are tenant-specific. Each tenant manages their own set of custom codes.
  • Custom code identifiers must be unique within a tenant and must not duplicate any standard code.
  • Custom codes can be deactivated (soft delete) but not hard-deleted, since historical adjustment records may reference them.
  • Only users with MANAGER or OWNER role can create, edit, or deactivate custom reason codes.
  • When a custom reason code has requires_notes = true, the adjustment form enforces a mandatory notes field when that code is selected.
  • Custom reason codes appear in all reports alongside standard codes. Reports can filter by standard vs. custom codes.
  • Standard reason codes cannot be deactivated or modified by tenants. They are system-level constants.

4.7.4 Business Rules Summary

  • All adjustments require manager approval. Positive adjustments (found stock), negative adjustments (shrinkage, damage), and zero-net adjustments (reclassification) all require explicit manager approval before inventory quantities change. There is no auto-approval threshold.
  • Adjustment status flow: PENDING (created, awaiting approval) -> APPROVED (manager approved, inventory updated) or REJECTED (manager rejected, inventory unchanged).
  • Inventory is not changed until approval. The PENDING adjustment is a request only. The physical inventory quantity in the system remains unchanged until a manager explicitly approves the adjustment.
  • WRITE_OFF adjustments require cost documentation. When the reason code is WRITE_OFF, the system calculates and records the cost_impact field for accounting reconciliation. The manager can see the dollar impact before approving.
  • All approved adjustments are logged as ADJUSTMENT_UP (positive qty_change) or ADJUSTMENT_DOWN (negative qty_change) movements in the movement history audit trail.
  • Rejected adjustments are preserved. Rejected adjustments remain in the system for audit purposes. They are not deleted. The rejection reason is recorded.
  • Concurrent adjustment protection: If two staff members submit adjustments for the same product at the same location, the manager sees both pending adjustments and can approve or reject each independently. The system recalculates the inventory impact at approval time based on the current quantity, not the quantity at request time.

4.7.5 Reports: Inventory Adjustments

ReportPurposeKey Data Fields
Adjustment HistoryAll manual inventory adjustmentsAdjustment number, product, location, qty change, reason code (standard/custom), requested by, approved/rejected by, date, cost impact
Pending AdjustmentsAdjustments awaiting manager approvalAdjustment number, product, location, qty change, reason code, requested by, request date, days pending
Shrinkage ReportTrack inventory loss by reason code and locationPeriod, location, reason code, qty lost, value at cost, % of total inventory value
Reason Code AnalysisFrequency and impact of each reason codeReason code, adjustment count, total qty impact, total cost impact, avg approval time, rejection rate
Custom Reason Code UsageTrack usage of tenant-defined reason codesCustom code, display name, adjustment count, total qty impact, last used date

4.8 Inter-Store Transfers

Scope: Moving inventory between store locations and HQ warehouse with full workflow tracking, variance detection on receipt, and auto-rebalancing recommendations based on sales velocity analysis. This section covers bi-directional transfer initiation (HQ push and store pull), manual allocation for scarce items, and auto-suggest workflows. The customer-facing paid transfer request (from Section 1.7) feeds into this system as the triggering event.

4.8.1 Transfer State Machine

The transfer lifecycle supports 10 states covering the full journey from request through completion, including rejection and cancellation paths.

stateDiagram-v2
    [*] --> REQUESTED: Transfer Requested
    REQUESTED --> APPROVED: Source Manager Approves
    REQUESTED --> REJECTED: Source Manager Rejects
    APPROVED --> PICKING: Pick List Generated
    PICKING --> SHIPPED: Items Shipped
    SHIPPED --> IN_TRANSIT: Carrier Confirmed Pickup
    IN_TRANSIT --> RECEIVED: Destination Receives
    RECEIVED --> COMPLETED: All Items Verified
    APPROVED --> CANCELLED: Cancelled After Approval
    REJECTED --> CLOSED: No Further Action
    CANCELLED --> CLOSED: No Further Action

    note right of REQUESTED
        Destination store or HQ requests stock
        OR HQ pushes stock to store
        Awaiting source approval
    end note

    note right of APPROVED
        Source manager authorized the transfer
        Pick list ready for warehouse/store
    end note

    note right of PICKING
        Source store picking items
        Inventory not yet decremented
    end note

    note right of SHIPPED
        Items handed to carrier or internal transport
        Source inventory decremented
        Tracking number recorded
    end note

    note right of IN_TRANSIT
        Carrier confirmed pickup
        Items between locations
    end note

    note right of RECEIVED
        Destination received and is verifying
        Variances being recorded
    end note

    note right of COMPLETED
        All items accounted for
        Destination inventory incremented
    end note

4.8.2 Transfer Initiation Directions

Transfers can be initiated in two directions. Both directions enter the state machine at the same REQUESTED state.

Pull Model (Store Requests from Source)

A destination store identifies a need (low stock, customer demand, auto-suggest alert) and creates a transfer request specifying the source location and desired items. The source manager reviews and approves or rejects.

Use cases:

  • Store manager sees low stock on a bestseller and requests units from HQ or another store.
  • Customer requests an item available at another location (paid transfer from Section 1.7).
  • System auto-suggest identifies an imbalance and the destination manager initiates the transfer.

Push Model (HQ Pushes to Stores)

HQ warehouse staff or a regional manager initiates a transfer from HQ to one or more stores. The HQ manager acts as both requester and approver, so the transfer can skip the approval wait if the same user has both roles.

Use cases:

  • New seasonal inventory arrives at HQ and is distributed to stores.
  • HQ manager reviews rebalancing suggestions and pushes stock to understocked stores.
  • Vendor replacement shipment received at HQ needs distribution to affected stores.

Initiation Direction Data

The transfer header includes a direction field to distinguish the two models:

FieldTypeRequiredDescription
directionEnumYesPULL (destination requests) or PUSH (source initiates)
initiated_by_location_idUUIDYesLocation that created the transfer (source for PUSH, destination for PULL)

Business Rules for Direction:

  • PULL transfers require source manager approval before proceeding to PICKING.
  • PUSH transfers from HQ may be auto-approved if the initiating user holds the inventory_manager or admin role at the source location.
  • PUSH transfers between peer stores (non-HQ) still require source manager approval.
  • Both directions produce identical downstream workflow (PICKING through COMPLETED).

4.8.3 Transfer Data Model

Transfer Header

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
transfer_numberStringYesAuto-generated: TRF-{YEAR}-{SEQ} (e.g., TRF-2026-00088)
source_location_idUUIDYesLocation sending stock
destination_location_idUUIDYesLocation receiving stock
directionEnumYesPULL (destination requests) or PUSH (source initiates)
initiated_by_location_idUUIDYesLocation that created the transfer
statusEnumYesREQUESTED, APPROVED, REJECTED, PICKING, SHIPPED, IN_TRANSIT, RECEIVED, COMPLETED, CANCELLED, CLOSED
priorityEnumNoNORMAL, URGENT, CUSTOMER_REQUEST (default: NORMAL)
requested_byUUIDYesStaff member who initiated the request
approved_byUUIDNoManager who approved/rejected
shipped_dateDateNoDate items were shipped
received_dateDateNoDate items were received
tracking_numberStringNoCarrier tracking number
carrierStringNoCarrier name (e.g., internal, UPS, FedEx)
estimated_arrivalDateNoExpected delivery date
auto_suggest_idUUIDNoFK to auto-suggest recommendation that triggered this transfer (null if manually created)
notesTextNoTransfer notes
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Transfer Line Items

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
transfer_idUUIDYesReference to parent transfer
product_idUUIDYesProduct being transferred
variant_idUUIDNoSpecific variant (if applicable)
qty_requestedIntegerYesQuantity requested by destination
qty_shippedIntegerNoActual quantity shipped by source
qty_receivedIntegerNoQuantity verified at destination
varianceIntegerComputedCalculated: qty_received - qty_shipped
variance_notesTextNoExplanation of any variance
condition_on_receiveEnumNoGOOD, DAMAGED, WRONG_ITEM

4.8.4 Transfer Workflow (Pull Model)

sequenceDiagram
    autonumber
    participant DST as Destination Staff
    participant SRC_M as Source Manager
    participant SRC as Source Staff
    participant UI as Transfer UI
    participant API as Backend
    participant DB as DB

    Note over DST, DB: Step 1: Request Transfer (Pull)

    DST->>UI: Click "Request Transfer"
    DST->>UI: Select Source Location
    DST->>UI: Add Products & Quantities
    UI->>API: POST /transfers
    API->>DB: Create Transfer (Status: REQUESTED, Direction: PULL)
    API-->>DST: Transfer #TRF-2026-00088 Created
    API-->>SRC_M: Notification: "Transfer request from Store B"

    Note over SRC_M, DB: Step 2: Approve/Reject

    SRC_M->>UI: Review Transfer Request
    SRC_M->>UI: Check Source Stock Availability

    alt Approve
        SRC_M->>UI: Click "Approve"
        UI->>API: POST /transfers/{id}/approve
        API->>DB: Update Status: APPROVED
        API->>DB: Generate Pick List
    else Reject
        SRC_M->>UI: Click "Reject" + Enter Reason
        UI->>API: POST /transfers/{id}/reject
        API->>DB: Update Status: REJECTED -> CLOSED
    end

    Note over SRC, DB: Step 3: Pick & Ship

    SRC->>UI: Open Pick List
    SRC->>UI: Pick Items (Scan to Verify)
    SRC->>UI: Enter Qty Shipped per Line
    SRC->>UI: Enter Tracking Number (if applicable)
    SRC->>UI: Click "Ship"

    UI->>API: POST /transfers/{id}/ship
    API->>DB: Decrement Source Inventory
    API->>DB: Update Status: SHIPPED
    API->>DB: Log TRANSFER_OUT Movement (Section 4.12)

    Note over DST, DB: Step 4: Receive & Verify

    DST->>UI: Open Transfer -> Click "Receive"

    loop Verify Each Line Item
        DST->>UI: Scan/Count Received Items
        DST->>UI: Enter Qty Received per Line

        opt Variance
            UI-->>DST: "Shipped: 20, Received: 18"
            DST->>UI: Enter Variance Notes
        end

        opt Damaged Items
            DST->>UI: Mark Condition: DAMAGED
        end
    end

    DST->>UI: Click "Confirm Receive"
    UI->>API: POST /transfers/{id}/receive

    par Post-Receive
        API->>DB: Increment Destination Inventory
        API->>DB: Log TRANSFER_IN Movement (Section 4.12)
        API->>DB: Record Variances
        API->>DB: Update Status: COMPLETED
    end

    API-->>DST: Transfer Complete

4.8.6 Transfer Workflow (Push Model)

sequenceDiagram
    autonumber
    participant HQ as HQ Manager
    participant SRC as HQ Warehouse Staff
    participant UI as Transfer UI
    participant API as Backend
    participant DB as DB
    participant DST as Destination Staff

    Note over HQ, DST: Step 1: HQ Initiates Push Transfer

    HQ->>UI: Click "Push Stock to Store"
    HQ->>UI: Select Destination Store(s)
    HQ->>UI: Add Products & Quantities
    UI->>API: POST /transfers
    API->>DB: Create Transfer (Status: REQUESTED, Direction: PUSH)

    alt HQ Manager Has Approval Authority
        API->>DB: Auto-Approve (Status: APPROVED)
        API->>DB: Generate Pick List
        API-->>HQ: Transfer Auto-Approved, Pick List Ready
    else Requires Separate Approval
        API-->>HQ: Transfer Created, Awaiting Approval
    end

    Note over SRC, DB: Step 2: Pick & Ship (same as Pull model)

    SRC->>UI: Open Pick List
    SRC->>UI: Pick Items (Scan to Verify)
    SRC->>UI: Enter Qty Shipped per Line
    SRC->>UI: Enter Tracking Number
    SRC->>UI: Click "Ship"
    UI->>API: POST /transfers/{id}/ship
    API->>DB: Decrement Source Inventory
    API->>DB: Update Status: SHIPPED
    API->>DB: Log TRANSFER_OUT Movement (Section 4.12)
    API-->>DST: Notification: "Incoming transfer from HQ"

    Note over DST, DB: Step 3: Receive & Verify (same as Pull model)

    DST->>UI: Open Transfer -> Click "Receive"
    DST->>UI: Verify Items, Enter Qty Received
    UI->>API: POST /transfers/{id}/receive
    API->>DB: Increment Destination Inventory
    API->>DB: Log TRANSFER_IN Movement (Section 4.12)
    API->>DB: Update Status: COMPLETED
    API-->>DST: Transfer Complete

4.8.7 Auto-Suggest Transfers

The system continuously monitors inventory distribution relative to sales velocity across all locations and generates transfer suggestions when significant imbalances are detected.

Auto-Suggest Algorithm

Step 1: Calculate Days of Supply per Product per Location

days_of_supply = qty_on_hand / avg_daily_velocity

Where avg_daily_velocity is the trailing 30-day sales average (configurable per tenant).

Step 2: Detect Imbalances

An imbalance is flagged when:

  • One location has > 60 days of supply (overstocked threshold, configurable)
  • Another location has < 15 days of supply (understocked threshold, configurable)
  • Both locations are active retail stores (HQ warehouse uses separate thresholds)

Step 3: Calculate Suggested Quantity

target_days_of_supply = 30  (configurable per tenant)
qty_needed = (target_days_of_supply - current_days_of_supply) x avg_daily_velocity
qty_available_to_send = qty_on_hand - (target_days_of_supply x avg_daily_velocity)
suggested_qty = MIN(qty_needed at destination, qty_available_to_send from source)

The algorithm ensures the source location retains at least target_days_of_supply worth of stock after the transfer.

Step 4: Generate Suggestion

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
product_idUUIDYesProduct with detected imbalance
variant_idUUIDNoSpecific variant (if applicable)
source_location_idUUIDYesOverstocked location (sender)
destination_location_idUUIDYesUnderstocked location (receiver)
suggested_qtyIntegerYesRecommended transfer quantity
source_days_of_supplyDecimal(8,1)YesCurrent days of supply at source
destination_days_of_supplyDecimal(8,1)YesCurrent days of supply at destination
source_velocityDecimal(8,2)YesAvg daily sales at source
destination_velocityDecimal(8,2)YesAvg daily sales at destination
statusEnumYesPENDING, APPROVED, REJECTED, EXPIRED, CONVERTED
reviewed_byUUIDNoManager who reviewed the suggestion
reviewed_atDateTimeNoTimestamp of review
transfer_idUUIDNoFK to transfer created from this suggestion (if approved)
batch_idUUIDYesGroups suggestions from the same analysis run
tenant_idUUIDYesOwning tenant
created_atDateTimeYesTimestamp of suggestion generation

Auto-Suggest Workflow

sequenceDiagram
    autonumber
    participant CRON as Scheduler (Weekly/On-Demand)
    participant SVC as Rebalancing Service
    participant DB as DB
    participant MGR as Manager
    participant UI as Dashboard UI
    participant API as Backend

    Note over CRON, API: Phase 1: Generate Suggestions

    CRON->>SVC: Trigger Rebalancing Analysis
    SVC->>DB: Query qty_on_hand per product per location
    SVC->>DB: Query trailing 30-day sales velocity per product per location
    SVC->>SVC: Calculate days_of_supply for each product/location
    SVC->>SVC: Detect imbalances (>60 days vs <15 days)
    SVC->>SVC: Calculate suggested transfer quantities
    SVC->>DB: Insert suggestions (Status: PENDING, batch_id: {batch})
    SVC-->>MGR: Notification: "12 rebalancing suggestions ready for review"

    Note over MGR, API: Phase 2: Manager Review

    MGR->>UI: Open Rebalancing Dashboard
    UI->>API: GET /transfer-suggestions?status=PENDING
    API-->>UI: Return suggestion list with velocity data

    loop Review Each Suggestion
        UI-->>MGR: Show: Product, Source (85 days supply), Dest (8 days supply), Suggested Qty: 15

        alt Approve Suggestion
            MGR->>UI: Click "Approve" (may adjust qty)
            UI->>API: POST /transfer-suggestions/{id}/approve
            API->>DB: Update suggestion status: APPROVED
            API->>DB: Create Transfer (Status: REQUESTED, auto_suggest_id: {suggestion_id})
            API-->>MGR: Transfer #TRF-2026-00090 Created
        else Reject Suggestion
            MGR->>UI: Click "Reject" + Enter Reason
            UI->>API: POST /transfer-suggestions/{id}/reject
            API->>DB: Update suggestion status: REJECTED
        end
    end

    Note over MGR, API: Phase 3: Approve All (Batch)

    opt Batch Approve
        MGR->>UI: Click "Approve All Remaining"
        UI->>API: POST /transfer-suggestions/batch/{batch_id}/approve
        API->>DB: Update all PENDING to APPROVED
        API->>DB: Create Transfer records for each
        API-->>MGR: "8 transfers created from suggestions"
    end

    Note over SVC, DB: Phase 4: Expiration

    SVC->>DB: Expire PENDING suggestions older than 7 days
    SVC->>DB: Update status: EXPIRED

Configuration:

SettingDefaultDescription
rebalance_scheduleWeekly (Monday 6:00 AM)When auto-suggest analysis runs
overstocked_threshold_days60Days of supply above which a location is considered overstocked
understocked_threshold_days15Days of supply below which a location is considered understocked
target_days_of_supply30Target days of supply after rebalancing
velocity_lookback_days30Trailing days used to calculate average daily velocity
suggestion_expiry_days7Days before unreviewed suggestions expire
min_suggested_qty1Minimum quantity for a suggestion to be generated
hq_overstocked_threshold_days90Separate overstocked threshold for HQ warehouse

Business Rules:

  • Auto-suggest never creates transfers automatically. All suggestions require manager review.
  • Manager can modify the suggested quantity before approving (e.g., reduce from 15 to 10).
  • Suggestions expire after suggestion_expiry_days if not reviewed. Expired suggestions are excluded from the next run to avoid duplicates.
  • The algorithm excludes products with zero velocity at both source and destination (dead stock requires manual review, not rebalancing).
  • HQ warehouse uses separate thresholds because HQ holds distribution stock, not retail selling stock.
  • If multiple destinations need the same product from the same source, the system generates one suggestion per source-destination pair.

4.8.8 Manual Allocation for Scarce Items

When multiple stores need the same scarce item and HQ has limited stock, the system does not attempt to automatically split the available quantity. Instead, a manager manually decides the allocation based on business judgment.

Scarce Item Scenario

A scarce item condition exists when:

  • Two or more stores have submitted transfer requests (or auto-suggest has flagged multiple destinations) for the same product.
  • The source location (typically HQ) does not have enough stock to fulfill all requests in full.

Allocation Dashboard

When a scarce item condition is detected, the system presents an Allocation Dashboard that consolidates all competing requests:

ColumnDescription
ProductSKU, name, variant
HQ Available QtyCurrent on-hand at HQ (source)
StoreEach requesting store listed as a row
Requested QtyQuantity each store is requesting
Current On-HandQuantity each store currently holds
Days of SupplyCalculated days of supply at each store
30-Day VelocityAverage daily sales at each store
Allocated QtyEditable field – manager enters allocation per store

Example:

ProductHQ AvailableStoreRequestedOn-HandDays of Supply30-Day VelocityAllocated
BLK-TEE-M20Store GM1224 days0.5/day___
BLK-TEE-M20Store HM1512 days0.5/day___
BLK-TEE-M20Store NM8512 days0.4/day___
Total Requested35___ / 20

The manager sees that total requests (35) exceed available stock (20) and enters allocations that sum to at most 20. The system validates that SUM(allocated_qty) <= available_qty.

Business Rules:

  • No automated splitting. The system presents data; the human decides.
  • Manager can allocate zero to any store (decline that store’s request entirely).
  • The allocation creates individual transfers for each store receiving stock.
  • Priority field on each transfer request (NORMAL, URGENT, CUSTOMER_REQUEST) is displayed to help inform the manager’s decision.
  • Stores with CUSTOMER_REQUEST priority (paid customer transfers from Section 1.7) should generally be prioritized to avoid customer disappointment.
  • The allocation dashboard is accessible from the Transfer Management screen when the system detects competing requests for the same product.

4.8.9 Variance Handling

When the destination receives a different quantity than was shipped, a variance is recorded.

Variance Types:

VarianceDescriptionResolution
ShortReceived less than shipped (e.g., shipped 20, received 18)Record variance notes. Investigate: lost in transit, miscount at source, or carrier damage. Source location does not get stock back automatically; requires adjustment (Section 4.7) if items are confirmed lost.
OverReceived more than shipped (e.g., shipped 20, received 22)Rare. Likely miscount at source. Record variance. Destination inventory reflects actual received count.
DamagedItems received in damaged conditionRecord condition as DAMAGED. Damaged items enter damaged inventory status at destination. May trigger RMA (Section 4.9) or write-off.
Wrong ItemDifferent product received than expectedRecord condition as WRONG_ITEM. Requires follow-up: return to source or create adjustment at both locations.

Business Rules:

  • Variance percentage > 10% triggers a notification to both source and destination managers.
  • All variances are logged in the Product Movement History (Section 4.12) with reason codes.
  • Unresolved variances appear on the Transfer Variance Report for management review.

4.8.10 Carrier Tracking

For transfers shipped via external carriers (not internal transport), tracking information is recorded.

FieldTypeRequiredDescription
carrierStringNoCarrier name: INTERNAL, UPS, FEDEX, USPS, DHL, OTHER
tracking_numberStringNoCarrier tracking number
estimated_arrivalDateNoExpected delivery date
actual_arrivalDateNoActual delivery date (set on receive)
shipping_costDecimal(10,2)NoCost of shipment (for internal cost tracking)

Business Rules:

  • Carrier and tracking number are required when carrier is not INTERNAL.
  • INTERNAL carrier indicates the transfer is hand-delivered by staff or via company vehicle.
  • The system does not integrate with carrier tracking APIs in v1. Tracking numbers are recorded for manual lookup.

4.8.11 Reports: Transfers

ReportPurposeKey Data Fields
Open Transfer ReportTrack in-progress transfersTransfer number, source, destination, direction (Push/Pull), status, item count, total units, days in transit, priority
Transfer Variance ReportDiscrepancies between shipped and receivedTransfer number, product, qty shipped, qty received, variance, variance %, condition, notes
Transfer Volume ReportVolume of transfers between locationsSource, destination, transfer count, total units transferred, total value, period, direction breakdown
Rebalancing SuggestionsAuto-generated transfer recommendationsProduct, source location (days of supply), destination location (days of supply), suggested qty, current velocity data, suggestion status
Scarce Item Allocation LogAudit trail of manual allocation decisionsProduct, HQ available qty, stores requesting, qty allocated per store, manager who allocated, date
Transfer Lead TimeAverage time from request to completionSource, destination, carrier, avg days requested-to-shipped, avg days shipped-to-received, avg total lead time

4.9 Vendor RMA & Returns

Scope: Managing the return of defective, damaged, incorrect, or overstock merchandise to vendors. The RMA (Return Merchandise Authorization) workflow tracks the complete lifecycle from initial request through vendor approval, shipment back to the vendor, and receipt of credit or replacement inventory. This section covers both defective/quality RMA returns and overstock returns, which follow distinct workflows.

4.9.1 RMA State Machine

stateDiagram-v2
    [*] --> DRAFT: RMA Created
    DRAFT --> SUBMITTED: Submit to Vendor
    SUBMITTED --> VENDOR_APPROVED: Vendor Approves Return
    SUBMITTED --> VENDOR_REJECTED: Vendor Rejects Return
    VENDOR_APPROVED --> SHIPPED_BACK: Items Shipped to Vendor
    SHIPPED_BACK --> CREDIT_RECEIVED: Vendor Issues Credit Memo
    SHIPPED_BACK --> REPLACEMENT_RECEIVED: Vendor Sends Replacement
    CREDIT_RECEIVED --> CLOSED: RMA Finalized
    REPLACEMENT_RECEIVED --> CLOSED: RMA Finalized
    VENDOR_REJECTED --> CLOSED: RMA Closed (No Action)

    note right of DRAFT
        Staff assembles return list
        Line items editable
        No inventory impact
    end note

    note right of SUBMITTED
        Sent to vendor for review
        Awaiting vendor response
        Line items locked
    end note

    note right of VENDOR_APPROVED
        Vendor authorized return
        Ready to ship back
    end note

    note right of SHIPPED_BACK
        Items in transit to vendor
        Inventory decremented at source
        Tracking number recorded
    end note

    note right of CLOSED
        Credit applied or replacement received
        Audit trail complete
    end note

4.9.2 RMA Data Model

RMA Header

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
rma_numberStringYesAuto-generated: RMA-{YEAR}-{SEQ} (e.g., RMA-2026-00015)
vendor_idUUIDYesReference to vendor
source_location_idUUIDYesLocation from which items are being returned
statusEnumYesDRAFT, SUBMITTED, VENDOR_APPROVED, VENDOR_REJECTED, SHIPPED_BACK, CREDIT_RECEIVED, REPLACEMENT_RECEIVED, CLOSED
reasonEnumYesDEFECTIVE, DAMAGED, WRONG_ITEM, OVERSTOCK
rma_typeEnumYesDEFECTIVE_RETURN or OVERSTOCK_RETURN (see Section 4.9.6)
notesTextNoFree-form notes about the return
vendor_agreement_refStringNoReference to vendor agreement or pre-authorization (required for OVERSTOCK returns)
created_byUUIDYesStaff member who created the RMA
approved_byUUIDNoVendor contact or reference who approved
ship_dateDateNoDate items were shipped back to vendor
tracking_numberStringNoCarrier tracking number for return shipment
credit_amountDecimal(10,2)NoCredit amount issued by vendor
restocking_fee_pctDecimal(5,2)NoVendor restocking fee percentage (applicable to OVERSTOCK returns)
restocking_fee_amountDecimal(10,2)NoCalculated restocking fee deducted from credit
net_credit_amountDecimal(10,2)NoCalculated: credit_amount - restocking_fee_amount
replacement_po_idUUIDNoFK to replacement purchase order (if vendor sends replacement)
tenant_idUUIDYesOwning tenant
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

RMA Line Items

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
rma_idUUIDYesReference to parent RMA
product_idUUIDYesReference to product being returned
variant_idUUIDNoReference to specific variant (if applicable)
qtyIntegerYesQuantity being returned to vendor
unit_costDecimal(10,2)YesCost per unit (from original PO or weighted avg cost)
line_totalDecimal(10,2)YesCalculated: qty x unit_cost
condition_notesTextNoDescription of item condition
inspection_resultEnumNoCONFIRMED_DEFECTIVE, COSMETIC_DAMAGE, NOT_AS_DESCRIBED, NOT_INSPECTED (for overstock items)
original_po_idUUIDNoReference to the original purchase order that delivered this item (for traceability)

4.9.3 RMA Workflow (Defective Returns)

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as RMA UI
    participant API as Backend
    participant DB as DB
    participant V as Vendor

    Note over U, V: Step 1: Create RMA

    U->>UI: Click "New Vendor RMA"
    UI->>UI: Select Vendor
    UI->>API: GET /vendors/{id}/products
    API-->>UI: Return Vendor's Products

    loop Add RMA Line Items
        U->>UI: Select Product
        U->>UI: Enter Quantity to Return
        U->>UI: Select Reason (Defective/Damaged/Wrong Item)
        U->>UI: Enter Condition Notes
        U->>UI: Record Inspection Result
    end

    U->>UI: Click "Save Draft"
    UI->>API: POST /vendor-rma
    API->>DB: Create RMA Record (Status: DRAFT, Type: DEFECTIVE_RETURN)
    API-->>UI: RMA #RMA-2026-00015 Created

    Note over U, V: Step 2: Submit to Vendor

    U->>UI: Review RMA -> Click "Submit"
    UI->>API: POST /vendor-rma/{id}/submit

    alt Email Submission
        API->>V: Send RMA via Email (PDF attachment)
    else Manual Submission
        API-->>UI: "RMA marked Submitted - contact vendor manually"
    end

    API->>DB: Update Status: SUBMITTED
    API-->>UI: RMA Submitted

    Note over V, U: Step 3: Vendor Response

    alt Vendor Approves
        U->>UI: Mark RMA as "Vendor Approved"
        UI->>API: POST /vendor-rma/{id}/approve
        API->>DB: Update Status: VENDOR_APPROVED
    else Vendor Rejects
        U->>UI: Mark RMA as "Vendor Rejected"
        U->>UI: Enter Rejection Reason
        UI->>API: POST /vendor-rma/{id}/reject
        API->>DB: Update Status: VENDOR_REJECTED
        API->>DB: Update Status: CLOSED
    end

    Note over U, V: Step 4: Ship Items Back

    U->>UI: Enter Tracking Number & Ship Date
    UI->>API: POST /vendor-rma/{id}/ship
    API->>DB: Decrement Inventory at Source Location
    API->>DB: Log RMA_OUT Movement (Section 4.12)
    API->>DB: Update Status: SHIPPED_BACK
    API-->>UI: Items Shipped

    Note over V, DB: Step 5: Vendor Resolution

    alt Credit Memo
        V-->>U: Vendor Issues Credit Memo
        U->>UI: Enter Credit Amount
        UI->>API: POST /vendor-rma/{id}/credit
        API->>DB: Record Credit Amount
        API->>DB: Update Vendor Account Balance
        API->>DB: Update Status: CREDIT_RECEIVED
    else Replacement Shipment
        V-->>U: Vendor Sends Replacement
        U->>UI: Click "Receive Replacement"
        UI->>API: POST /vendor-rma/{id}/replacement
        API->>DB: Create Linked Purchase Order
        API->>DB: Increment Inventory (Replacement Items)
        API->>DB: Log RMA_IN Movement (Section 4.12)
        API->>DB: Update Status: REPLACEMENT_RECEIVED
    end

    Note over U, DB: Step 6: Close RMA

    U->>UI: Click "Close RMA"
    UI->>API: POST /vendor-rma/{id}/close
    API->>DB: Update Status: CLOSED
    API-->>UI: RMA Closed

4.9.4 Business Rules (Defective Returns)

  • RMA can only be created for products with an active vendor relationship (exists in vendor_product table with an ACTIVE vendor).
  • Items must be in AVAILABLE or DAMAGED inventory status to be placed on an RMA. Items in IN_TRANSIT, RESERVED, or QUARANTINE cannot be returned until their status resolves.
  • Inventory is decremented from the source location when the RMA status changes to SHIPPED_BACK, not before. This ensures accurate on-hand counts until items physically leave.
  • Credit amounts are reconciled with the vendor’s account balance. If the tenant tracks payables, the credit reduces the outstanding amount owed to the vendor.
  • Replacement purchase orders link back to the original RMA via replacement_po_id for complete audit trail.
  • Auto-increment RMA number per tenant: RMA-{YEAR}-{SEQUENCE}.
  • Each RMA line item must have an inspection_result recorded before the RMA can be submitted. This ensures quality documentation accompanies the return request.
  • All inventory movements (out for RMA, in for replacement) are recorded in the Product Movement History (Section 4.12) with event types RMA_OUT and RMA_IN.

4.9.5 Reports: Vendor RMA

ReportPurposeKey Data Fields
Open RMA ReportTrack outstanding vendor returnsRMA number, vendor, status, rma_type, total value, days open, last action date
Vendor Return RateQuality tracking per vendorVendor, RMA count, units returned, return % of total purchased, top reasons, defective vs overstock breakdown
RMA AgingIdentify stalled returnsRMA number, vendor, current status, days in current status, last action, escalation flag
RMA Credit ReconciliationTrack credits received vs expectedRMA number, vendor, expected credit, actual credit, restocking fees, net credit, variance, reconciliation status
Overstock Return SummaryTrack overstock-specific returnsVendor, period, units returned as overstock, gross credit, restocking fees paid, net credit received

4.9.6 Overstock Return Workflow

Overstock returns represent a fundamentally different business process from defective RMAs. Overstock returns involve negotiated return of unsold seasonal, end-of-line, or slow-moving merchandise to the vendor. The vendor has pre-agreed to accept the return, often with a restocking fee.

Key Differences from Defective RMA

AspectDefective RMAOverstock Return
TriggerQuality issue discovered in stockExcess inventory / end of season
InspectionRequired – each item inspected for defectNot required – items are in sellable condition
Vendor Pre-AgreementNot always required (warranty claims)Always required – must reference agreement
Restocking FeeTypically none (vendor’s quality failure)Common – vendor charges 10-25% restocking fee
Credit CalculationFull original cost or replacementNegotiated – may differ from original cost
UrgencyHigh (defective items tie up shelf space)Moderate (planned seasonal transition)
Reason CodeDEFECTIVE, DAMAGED, WRONG_ITEMOVERSTOCK
RMA TypeDEFECTIVE_RETURNOVERSTOCK_RETURN

Overstock Return Process

sequenceDiagram
    autonumber
    participant MGR as Store/HQ Manager
    participant UI as RMA UI
    participant API as Backend
    participant DB as DB
    participant V as Vendor

    Note over MGR, V: Pre-Condition: Vendor Agreement Exists

    MGR->>UI: Click "New Overstock Return"
    UI->>UI: Select Vendor
    UI->>UI: Prompt: "Enter Vendor Agreement Reference"
    MGR->>UI: Enter Agreement Ref (e.g., "Email 2026-01-15, 20% restocking agreed")

    loop Add Overstock Items
        MGR->>UI: Select Product (filter: in-stock, this vendor)
        MGR->>UI: Enter Quantity to Return
        UI-->>MGR: Show: Unit Cost, Extended Total
    end

    MGR->>UI: Enter Restocking Fee % (e.g., 20%)
    UI->>UI: Calculate: Gross Credit, Restocking Fee, Net Credit
    UI-->>MGR: "Gross: $2,500 | Restocking Fee (20%): $500 | Net Credit: $2,000"

    MGR->>UI: Click "Save Draft"
    UI->>API: POST /vendor-rma
    API->>DB: Create RMA (Status: DRAFT, Type: OVERSTOCK_RETURN, Reason: OVERSTOCK)
    API-->>UI: RMA #RMA-2026-00032 Created

    Note over MGR, V: Submit, Vendor Response, Ship, Credit (same state machine)

    MGR->>UI: Submit RMA
    UI->>API: POST /vendor-rma/{id}/submit
    API->>DB: Update Status: SUBMITTED

    V-->>MGR: Vendor Confirms Acceptance
    MGR->>UI: Mark Vendor Approved
    UI->>API: POST /vendor-rma/{id}/approve
    API->>DB: Update Status: VENDOR_APPROVED

    MGR->>UI: Ship Items Back (enter tracking)
    UI->>API: POST /vendor-rma/{id}/ship
    API->>DB: Decrement Inventory
    API->>DB: Log RMA_OUT Movement (Section 4.12)
    API->>DB: Update Status: SHIPPED_BACK

    V-->>MGR: Vendor Issues Credit (net of restocking fee)
    MGR->>UI: Enter Credit Received
    UI->>API: POST /vendor-rma/{id}/credit
    API->>DB: Record credit_amount, restocking_fee_amount, net_credit_amount
    API->>DB: Update Vendor Account Balance (net credit)
    API->>DB: Update Status: CREDIT_RECEIVED

    MGR->>UI: Close RMA
    UI->>API: POST /vendor-rma/{id}/close
    API->>DB: Update Status: CLOSED

Overstock Return Business Rules

  • Vendor agreement required: The vendor_agreement_ref field must be populated before an overstock RMA can be submitted. This is a free-text field documenting the pre-agreement (e.g., email reference, contract clause, verbal confirmation date).
  • No inspection step: Overstock items set inspection_result to NOT_INSPECTED. The items are in sellable condition; they are simply excess.
  • Restocking fee handling:
    • restocking_fee_pct is entered by the user (e.g., 20.00 for 20%).
    • restocking_fee_amount is calculated: SUM(line_totals) x (restocking_fee_pct / 100).
    • net_credit_amount is calculated: credit_amount - restocking_fee_amount.
    • The vendor account balance is credited with the net_credit_amount, not the gross amount.
  • Credit may differ from cost: The credit_amount field on the header is the negotiated total credit from the vendor. This may be less than the sum of line item costs if the vendor negotiated a reduced rate. The system displays both the calculated cost total and the actual credit for variance tracking.
  • Reason code enforcement: When rma_type is OVERSTOCK_RETURN, the reason field is automatically set to OVERSTOCK and cannot be changed.
  • Eligibility: Only items in AVAILABLE status can be placed on an overstock return. DAMAGED items should go through the defective RMA workflow instead.
  • Seasonal timing: Overstock returns are typically created in bulk at end-of-season. The system supports adding many line items (50+) to a single overstock RMA.

4.10 Serial & Lot Tracking

Scope: Tracking individual high-value items by serial number and managing batch/lot numbers for recall readiness and FIFO inventory management. Serial tracking captures the full chain of custody from receiving through sale. Lot tracking enables batch-level recall identification.

4.10.1 Serial Number Tracking

Serial tracking is enabled per product via the serial_tracked boolean flag on the product record. When enabled, serial numbers are captured at two critical points: receiving (inbound) and sale (outbound).

Serial Number Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
product_idUUIDYesReference to product
serial_numberStringYesUnique serial number (unique per tenant)
statusEnumYesIN_STOCK, SOLD, RETURNED, RMA, WRITE_OFF
location_idUUIDNoCurrent location (null if sold or written off)
received_atDateTimeYesTimestamp when serial was first received
received_viaEnumYesPO_RECEIVE, TRANSFER_RECEIVE, RETURN_TO_STOCK, RMA_REPLACEMENT
source_document_idUUIDNoFK to the receiving source document
sold_atDateTimeNoTimestamp when sold
sold_to_customer_idUUIDNoCustomer who purchased (if customer attached to sale)
sale_order_idUUIDNoReference to the sale order
tenant_idUUIDYesOwning tenant

Serial Number State Machine

stateDiagram-v2
    [*] --> IN_STOCK: Received (PO/Transfer/Return)
    IN_STOCK --> SOLD: Sold to Customer
    SOLD --> RETURNED: Customer Returns Item
    RETURNED --> IN_STOCK: Returned to Available Stock
    IN_STOCK --> RMA: Sent Back to Vendor
    IN_STOCK --> WRITE_OFF: Damaged Beyond Repair
    RMA --> [*]: Vendor Received
    WRITE_OFF --> [*]: Removed from Inventory

    note right of IN_STOCK
        Available for sale
        Location tracked
    end note

    note right of SOLD
        Customer association
        Order reference
    end note

Business Rules:

  • Cannot sell a serial-tracked product at POS without scanning or entering the serial number.
  • Cannot receive a serial-tracked product without assigning a serial number to each unit.
  • Serial numbers are unique per tenant. Duplicate serial numbers for the same product are rejected.
  • Customer association: serial -> customer link enables after-sale lookup (“Customer X purchased serial Y on date Z at location W”).
  • Serial history is immutable. Status changes are appended, never overwritten.
  • Serial number transfers between locations update the location_id field and create a movement record in the Product Movement History (Section 4.12).

4.10.2 Lot/Batch Tracking

Lot tracking is enabled per product via the lot_tracked boolean flag. Lot numbers are assigned at receiving and tracked through the sales lifecycle.

Lot Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
product_idUUIDYesReference to product
lot_numberStringYesLot/batch identifier (from vendor or manually assigned)
qty_receivedIntegerYesTotal quantity received in this lot
qty_on_handIntegerYesCurrent quantity remaining
qty_soldIntegerYesTotal quantity sold from this lot
received_dateDateYesDate lot was received
expiry_dateDateNoExpiration date (optional; supported for future non-clothing use cases)
source_po_idUUIDNoReference to purchase order that delivered this lot
location_idUUIDYesLocation holding this lot
tenant_idUUIDYesOwning tenant

Business Rules:

  • FIFO enforcement: when selling lot-tracked items, the system selects from the oldest lot first (by received_date).
  • Recall support: given a lot number, the system identifies all units – in stock (with location) and sold (with customer and date) – for recall action.
  • Lot numbers can be entered manually or scanned from vendor packaging during receiving.
  • Multiple lots of the same product can exist at the same location simultaneously.
  • Lot quantities are decremented on sale and incremented on return. The return process associates the returned item back to its original lot where possible.
  • Lot transfers between locations create a new lot record at the destination (same lot number, new location) and decrement the source lot’s qty_on_hand.

4.10.3 Reports: Serial & Lot

ReportPurposeKey Data Fields
Serial Number LookupFind current status and full history of a serialSerial number, product, current status, current location, customer (if sold), purchase date, receiving source
Lot InventoryStock on hand by lotLot number, product, qty received, qty on hand, qty sold, received date, age (days), location
Lot Trace (Recall)Find all units from a specific lotLot number, product, units in stock (by location), units sold (customer, sale date, order number), units returned
Serial Warranty LookupCustomer and purchase info for warranty claimsSerial number, product, customer name, purchase date, purchase location, order number

4.11 Landed Cost & Costing

Scope: Tracking the true cost of inventory by calculating landed cost (purchase price plus all additional costs to get product to the selling floor) and maintaining weighted average cost across multiple purchase orders. Accurate costing is critical for margin reporting and inventory valuation.

4.11.1 Landed Cost Calculation

Landed cost captures the total acquisition cost per unit, including all expenses beyond the vendor’s unit price.

Components:

#ComponentDescriptionExample
1Unit CostVendor price per unit (from PO line item)$25.00 per unit
2Freight/ShippingCarrier charges allocated per unit$500 total / 200 units = $2.50/unit
3Duties/TariffsImport duties allocated per unit (based on product category and origin country)$300 total / 200 units = $1.50/unit
4Customs/BrokerageCustoms clearance fees allocated per unit$100 total / 200 units = $0.50/unit
5HandlingWarehouse handling fees allocated per unit$80 total / 200 units = $0.40/unit

Formula:

landed_cost_per_unit = unit_cost + (freight / units) + (duties / units) + (customs / units) + (handling / units)

Example: $25.00 + $2.50 + $1.50 + $0.50 + $0.40 = $29.90 landed cost per unit

Cost Allocation Methods

The system supports three methods for distributing PO-level costs across individual line items:

MethodAllocation LogicBest For
BY_UNITEqual cost per unit across all linesUniform-size items (e.g., t-shirts in poly bags)
BY_VALUEProportional to unit cost (higher-cost items absorb more)Mixed-value POs (e.g., accessories + outerwear)
BY_WEIGHTProportional to item weightHeavy items driving freight cost (e.g., denim vs. silk)

Cost Allocation Data Model (per PO)

FieldTypeRequiredDescription
po_idUUIDYesReference to purchase order
freight_totalDecimal(10,2)NoTotal freight cost for PO shipment
duties_totalDecimal(10,2)NoTotal duties and tariffs
customs_totalDecimal(10,2)NoCustoms brokerage fees
handling_totalDecimal(10,2)NoWarehouse handling fees
allocation_methodEnumYesBY_UNIT (equal per unit), BY_VALUE (proportional to unit cost), BY_WEIGHT
tenant_idUUIDYesOwning tenant

Per-Line Landed Cost Data Model

FieldTypeRequiredDescription
po_line_idUUIDYesReference to PO line item
unit_costDecimal(10,2)YesBase vendor price per unit
freight_per_unitDecimal(10,2)NoAllocated freight per unit
duties_per_unitDecimal(10,2)NoAllocated duties per unit
customs_per_unitDecimal(10,2)NoAllocated customs per unit
handling_per_unitDecimal(10,2)NoAllocated handling per unit
landed_cost_per_unitDecimal(10,2)YesSum of all cost components

4.11.2 Weighted Average Cost

The system maintains a weighted average cost per product per location. This cost is recalculated on every PO receive event.

Formula:

new_avg_cost = ((existing_qty x existing_avg_cost) + (received_qty x landed_cost_per_unit))
                / (existing_qty + received_qty)

Example:

  • Existing: 100 units at $28.00 avg cost = $2,800.00
  • Received: 50 units at $29.90 landed cost = $1,495.00
  • New avg cost: ($2,800 + $1,495) / (100 + 50) = $28.63

Weighted Average Cost Data Model

FieldTypeRequiredDescription
product_idUUIDYesReference to product
location_idUUIDYesReference to store/warehouse location
weighted_avg_costDecimal(10,4)YesCurrent weighted average cost (4 decimal places for precision)
last_updated_atDateTimeYesTimestamp of last recalculation

Business Rules:

  • Recalculated on every PO receive event using landed cost (not raw vendor cost).
  • Used for: COGS calculation, margin reporting, inventory valuation, shrinkage valuation.
  • Historical cost snapshots are preserved for each receive event to support audit and retroactive analysis.
  • Initial weighted average cost for a new product is set to the first PO’s landed cost.
  • Transfers between locations do not change the weighted average cost. The receiving location inherits the sending location’s cost for those units.
  • Inventory adjustments (Section 4.7) use the current weighted average cost for valuation of adjusted quantities.
  • Write-offs and shrinkage are valued at the weighted average cost at the time of the event.

4.11.3 Reports: Costing

ReportPurposeKey Data Fields
Landed Cost AnalysisBreakdown of cost components per POPO number, product, unit cost, freight, duties, customs, handling, total landed cost, allocation method
Margin AnalysisTrue margin using landed costProduct, selling price, weighted avg cost, gross margin $, gross margin %, comparison to target margin
Inventory ValuationTotal inventory value at costLocation, product count, total units, total value (at weighted avg cost), value by status
Cost TrendCost changes over time per productProduct, vendor, landed cost per PO over time, cost trend direction, % change

4.12 Product Movement History & Stock Ledger

Scope: Maintaining a complete audit trail of every inventory movement for each product across all locations. The movement history serves as the authoritative record for inventory reconciliation, shrinkage analysis, and regulatory compliance. Every change to inventory quantity must be traced to a source document. This is the single source of truth for “what happened to inventory and why.”

4.12.1 Movement Audit Trail

Every inventory change creates a movement record. No inventory quantity changes without a corresponding movement entry.

Event TypeDescriptionQty ImpactSource Document
PO_RECEIVEReceived from vendor via purchase order+qtyPurchase Order
TRANSFER_OUTShipped to another location (Section 4.8)-qtyTransfer
TRANSFER_INReceived from another location (Section 4.8)+qtyTransfer
SALESold to customer-qtySale Order
RETURNCustomer return to stock+qtyReturn Order
ADJUSTMENT_UPManual positive adjustment (Section 4.7)+qtyAdjustment
ADJUSTMENT_DOWNManual negative adjustment (Section 4.7)-qtyAdjustment
WRITE_OFFInventory write-off (damaged, expired, theft)-qtyWrite-Off
RMA_OUTShipped back to vendor via RMA (Section 4.9)-qtyVendor RMA
RMA_INReplacement received from vendor via RMA (Section 4.9)+qtyVendor RMA
COUNT_ADJUSTAdjustment from stock count variance+/- qtyStock Count
RESERVEReserved for order or transfer-availableReservation
UNRESERVEReservation released+availableReservation

4.12.2 Movement Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
product_idUUIDYesReference to product
variant_idUUIDNoReference to specific variant (if applicable)
location_idUUIDYesLocation where movement occurred
event_typeEnumYesOne of the 13 event types listed above
qty_changeIntegerYesPositive (inbound) or negative (outbound) quantity change
running_balanceIntegerYesRunning balance at this location after this movement
source_document_typeStringYesType of source document (e.g., “PurchaseOrder”, “Transfer”, “SaleOrder”, “Adjustment”, “VendorRMA”, “StockCount”)
source_document_idUUIDYesFK to the source document
reference_numberStringNoHuman-readable reference (e.g., PO-2026-00042, TRF-2026-00088, ADJ-2026-00005)
actor_idUUIDYesUser or system process that caused the movement
reason_codeStringNoReason code for adjustments and write-offs (see Section 4.7 for adjustment reason codes)
notesTextNoAdditional context
tenant_idUUIDYesOwning tenant
created_atDateTimeYesTimestamp of movement (immutable)

Business Rules:

  • Movement records are immutable. Once created, they cannot be edited or deleted. Corrections are made by creating a new, opposite movement (e.g., an ADJUSTMENT_UP to correct an erroneous ADJUSTMENT_DOWN).
  • The running_balance is computed at insert time: previous_running_balance + qty_change. This provides an instant snapshot of inventory level at any point in time without recalculating from the beginning.
  • Every module that changes inventory quantity (PO receiving, sales, transfers, adjustments, RMAs, stock counts) must insert a movement record as part of the same database transaction. No inventory change should be committed without its corresponding movement.
  • The actor_id field distinguishes between human actions (staff user ID) and system actions (system process ID for automated events like auto-suggest transfers or scheduled adjustments).

4.12.3 Stock Ledger

The stock ledger provides a chronological, per-product, per-location view of all movements with running balances.

Features:

  • Running balance updated with every movement. The running_balance field on each movement record represents the inventory level immediately after that movement was applied.
  • Ledger view: chronological list of all movements for a product at a location, showing date, event type, quantity change, running balance, source document, and actor.
  • Drill-down: clicking any ledger entry navigates to the source document (PO, sale, transfer, adjustment, RMA, etc.) for full context.
  • Reconciliation: compare the latest ledger running balance to a physical count to identify discrepancies. Any difference indicates missing or undocumented movements.
  • Date-range filtering: view movements for a specific period (e.g., last 30 days, last quarter) to analyze trends.
  • Event-type filtering: view only specific movement types (e.g., show only adjustments and write-offs to analyze shrinkage).

4.12.4 Stock Ledger Entity Relationship

erDiagram
    PRODUCT {
        UUID id PK
        String sku
        String name
    }

    LOCATION {
        UUID id PK
        String name
        String type
    }

    MOVEMENT {
        UUID id PK
        UUID product_id FK
        UUID variant_id FK
        UUID location_id FK
        String event_type
        Integer qty_change
        Integer running_balance
        String source_document_type
        UUID source_document_id
        String reference_number
        UUID actor_id
        String reason_code
        DateTime created_at
    }

    PURCHASE_ORDER {
        UUID id PK
        String po_number
    }

    TRANSFER {
        UUID id PK
        String transfer_number
    }

    SALE_ORDER {
        UUID id PK
        String order_number
    }

    ADJUSTMENT {
        UUID id PK
        String adjustment_number
    }

    VENDOR_RMA {
        UUID id PK
        String rma_number
    }

    STOCK_COUNT {
        UUID id PK
        String count_number
    }

    PRODUCT ||--o{ MOVEMENT : "has movements"
    LOCATION ||--o{ MOVEMENT : "at location"
    MOVEMENT }o--|| PURCHASE_ORDER : "source: PO_RECEIVE"
    MOVEMENT }o--|| TRANSFER : "source: TRANSFER_IN/OUT"
    MOVEMENT }o--|| SALE_ORDER : "source: SALE/RETURN"
    MOVEMENT }o--|| ADJUSTMENT : "source: ADJUSTMENT"
    MOVEMENT }o--|| VENDOR_RMA : "source: RMA_IN/OUT"
    MOVEMENT }o--|| STOCK_COUNT : "source: COUNT_ADJUST"

4.12.5 Reports: Movement History

ReportPurposeKey Data Fields
Product Movement LogFull chronological history for one product at one locationProduct, location, event type, qty change, running balance, source document, reference number, actor, timestamp
Location Movement SummaryAggregate all movements at a location for a periodLocation, period, event type, total events, total qty in, total qty out, net change
Shrinkage AnalysisIdentify unexplained inventory lossLocation, period, expected balance (from ledger), actual balance (from count), unexplained variance, shrinkage %, shrinkage value (at weighted avg cost from Section 4.11)
Movement by SourceVolume of movements grouped by source document typeSource type (PO, Transfer, Sale, Adjustment, RMA), event count, total qty moved, period
Adjustment Audit TrailAll manual adjustments with reason codesAdjustment reference, product, location, qty change, reason code, actor, timestamp, notes (see Section 4.7 for adjustment workflow)

4.13 POS & Sales Integration

Scope: Real-time interaction between inventory management and point-of-sale operations. This section defines how inventory quantities are affected at each stage of a sales transaction, including cart operations, payment, voids, returns, and serial number capture.

4.13.1 Reserve on Add to Cart

When a cashier adds an item to a transaction, the system creates a soft reservation against the selling location’s available quantity. The reservation is tied to the terminal and transaction session.

Reservation behavior:

  • Available qty at the selling location is decremented immediately in the UI and API layer.
  • Other terminals at the same location see the reduced available quantity in real time.
  • The reservation is temporary and tied to the active transaction session.
  • If the item is removed from the cart, the reservation releases instantly.
  • If the entire transaction is voided before payment, all reservations release instantly.

Data written on Add to Cart:

FieldValue
reservation_typeSOFT
reservation_sourcePOS_CART
terminal_idCurrent terminal
transaction_session_idActive session
product_variant_idSelected variant
location_idSelling location
qty_reservedQuantity added
created_atTimestamp
expires_atNULL (cleared on payment or void)

Cross-reference: See Section 1.1 (Core Sales Workflow) for the full item entry flow. Reservation logic integrates with the cart state machine defined there.

4.13.2 Commit on Payment

When payment completes successfully, the soft reservation converts to a permanent inventory decrement. A SALE movement is logged in the stock ledger (See Section 4.12).

Payment completion rules:

  • On successful payment, the reservation record is deleted and replaced with a finalized SALE movement record.
  • The Weighted Average Cost (WAC) is captured at the moment of sale for COGS calculation.
  • If payment fails (card decline, insufficient funds, terminal timeout), the reservation holds for 30 seconds then auto-releases.
  • The 30-second hold prevents a race condition where another terminal could claim the last unit while the cashier retries payment.
  • If the cashier retries payment within 30 seconds, the existing reservation is reused.
  • After 30 seconds with no retry, the reservation releases and the item returns to available stock.

On payment success, the system writes:

RecordFields
Stock Movementtype: SALE, qty: -N, location_id, product_variant_id, reference_type: ORDER, reference_id: order_id, cost_at_time: WAC, created_by: staff_id
Inventory Level Updateavailable_qty -= N at selling location
Reservation CleanupDelete soft reservation record

4.13.3 Reserve for Parked Transactions

Parked (suspended) sales maintain soft reservations throughout their lifecycle. The parked sale state machine (See Section 1.1.1) governs the reservation lifecycle.

Parked sale reservation rules:

RuleValueConfigurable
Reservation typeSOFTNo
Visibility to other terminalsAvailable with warningNo
Warning message format“N units available, M reserved by Terminal X”No
Maximum parked sales per terminal5Yes
Time-to-live (TTL)4 hoursYes
On TTL expiryAuto-release all reservationsNo
On retrievalReservations transfer to active cart sessionNo

Parked sale warning display example:

Product: Classic Fit Tee - Navy / M
Available: 2 units
Warning: 1 unit reserved by Terminal 3 (Parked Sale)

When a parked sale expires:

  1. All reservations release to available stock.
  2. A RESERVATION_EXPIRED event is logged with the parked sale ID.
  3. The expired sale is archived with reason TTL_EXCEEDED.

Cross-reference: See Section 1.1.1 (Parked Sale State Machine) for TTL configuration and the parked_sales YAML config in Section 4.18.

4.13.4 Reserve for Hold-for-Pickup

Fully paid orders designated for customer pickup create hard reservations. These items are not visible to other terminals as available stock.

Hold-for-pickup reservation rules:

RuleValueConfigurable
Reservation typeHARDNo
Visibility to other terminalsNot visible as availableNo
Inventory statusRESERVEDNo
Default hold period7 daysYes
Maximum hold extension30 daysYes
Reminder before expiry2 daysYes
On expiryAuto-refund process triggersYes

Hard reservation behavior:

  • Available qty is decremented. The qty is moved to reserved_qty in the inventory level record.
  • Other terminals see only the available_qty (excluding reserved).
  • The POS dashboard shows held orders with countdown timers.
  • When the customer picks up, the reservation clears and the sale is marked COMPLETED.
  • When the hold expires without pickup, the system initiates the auto-refund workflow and the inventory moves back to AVAILABLE status.

Cross-reference: See Section 1.11 (Hold for Pickup) for the full pickup workflow and BOPIS integration. See hold_for_pickup YAML config in Section 4.18.

4.13.5 Inventory Decrement on Sale

Each completed sale logs a SALE movement in the stock ledger. This is the authoritative record of inventory leaving the business through a customer transaction.

Movement record for a sale:

FieldValue
movement_typeSALE
qty_changeNegative (e.g., -1)
location_idSelling location
product_variant_idSold variant
reference_typeORDER
reference_idOrder ID
unit_cost_at_timeWAC at moment of sale
created_byStaff ID
created_atTransaction timestamp
notesNULL (auto-generated from sale)

Multi-item transactions: Each line item in a transaction generates its own movement record. All movements for a single transaction share the same reference_id (order ID).

WAC capture: The system snapshots the current Weighted Average Cost at the moment of sale. This ensures COGS calculations remain accurate even if costs change later due to new receiving events.

Cross-reference: See Section 4.12 (Stock Ledger & Movement Log) for the complete movement type taxonomy.

4.13.6 Inventory Increment on Return

Customer returns automatically restore inventory at the return location. The default behavior places returned items into AVAILABLE status, but staff can override to DAMAGED if the item is not resalable.

Return-to-stock rules:

RuleBehavior
Default return statusAVAILABLE
Staff override optionsDAMAGED, QUARANTINE
Movement type loggedRETURN
LocationReturn location (may differ from sale location)
Cross-store returnsAllowed; inventory incremented at return location, not original sale location
WAC impactNo WAC recalculation on return (original cost basis preserved)
Serial-tracked itemsSerial status reverts to IN_STOCK at return location
Lot-tracked itemsLot assignment restored; FIFO position maintained

Movement record for a return:

FieldValue
movement_typeRETURN
qty_changePositive (e.g., +1)
location_idReturn location
product_variant_idReturned variant
reference_typeRETURN
reference_idReturn transaction ID
unit_cost_at_timeOriginal sale cost
created_byStaff ID
notesReason code (e.g., DEFECTIVE, WRONG_SIZE, CHANGED_MIND)

Cross-reference: See Section 1.4.1 (Void vs. Return Rules) for return eligibility logic and Section 4.7 (Vendor RMA) for items returned to vendor instead of restocked.

4.13.7 Serial Number Capture at POS

For products flagged as serial-tracked, the POS enforces serial number capture during both sale and return transactions.

Serial capture at sale:

  1. Cashier scans or adds a serial-tracked product to the cart.
  2. POS prompts: “Scan or enter serial number.”
  3. Cashier scans barcode or manually enters serial number.
  4. System validates:
    • Serial number exists in the system (was recorded at receiving).
    • Serial status is IN_STOCK at the selling location.
    • Serial is not already linked to another active sale.
  5. On validation pass, serial is attached to the line item.
  6. On payment completion, serial status changes to SOLD and is linked to the customer record.

Serial capture at return:

  1. Staff initiates return and scans the serial number.
  2. System looks up the serial and retrieves the original sale record.
  3. Serial status reverts to IN_STOCK at the return location.
  4. If staff marks item as damaged, serial status changes to DAMAGED.

Serial validation errors:

ErrorMessageAction
Serial not found“Serial number not recognized. Verify and retry.”Block sale line
Serial already sold“Serial already linked to Order #X. Investigate.”Block sale line
Serial at wrong location“Serial is at [Location]. Transfer required.”Block sale line
Serial in quarantine“Serial is quarantined. Manager override required.”Require manager PIN

Cross-reference: See Section 4.10 (Serial & Lot Tracking) for the full serial lifecycle and Section 1.10 (Serial Number Tracking) for POS-side serial workflows.

4.13.8 Sale Flow Sequence Diagram

sequenceDiagram
    autonumber
    participant U as Cashier
    participant POS as POS Terminal
    participant API as Inventory API
    participant DB as Database
    participant LED as Stock Ledger

    Note over U, LED: Phase 1: Item Added to Cart

    U->>POS: Scan Item (SKU-1001)
    POS->>API: POST /inventory/reserve
    API->>DB: Create soft reservation (terminal_id, session_id, product_variant_id, qty)
    API->>DB: Decrement available_qty at location
    DB-->>API: Reservation confirmed
    API-->>POS: Reserved (available: 4 → 3)
    POS-->>U: Item added to cart

    Note over U, LED: Phase 2: Payment Processing

    U->>POS: Tender Payment
    POS->>API: POST /orders/finalize
    API->>DB: Validate reservation still active
    API->>DB: Delete soft reservation
    API->>LED: INSERT movement (type: SALE, qty: -1, cost: WAC)
    API->>DB: Update available_qty (permanent decrement)
    DB-->>API: Sale committed
    API-->>POS: Order finalized (Order #ORD-5678)
    POS-->>U: Print receipt

    Note over U, LED: Phase 3: Payment Failure Path

    Note right of POS: If payment fails:
    Note right of POS: Reservation holds 30 seconds
    Note right of POS: Cashier retries → reuse reservation
    Note right of POS: No retry within 30s → auto-release

4.13.9 Return Flow Sequence Diagram

sequenceDiagram
    autonumber
    participant U as Staff
    participant POS as POS Terminal
    participant API as Inventory API
    participant DB as Database
    participant LED as Stock Ledger

    Note over U, LED: Phase 1: Return Initiated

    U->>POS: Initiate Return
    POS-->>U: "Scan receipt or enter order number"
    U->>POS: Scan Receipt Barcode
    POS->>API: GET /orders/{order_id}
    API-->>POS: Order details + line items

    Note over U, LED: Phase 2: Validate & Process

    U->>POS: Select items to return
    POS->>API: POST /returns/validate
    API->>API: Check return policy (window, final sale, etc.)
    API-->>POS: Return eligible

    U->>POS: Confirm return + select condition
    alt Item is resalable
        POS->>API: POST /returns/process (status: AVAILABLE)
    else Item is damaged
        POS->>API: POST /returns/process (status: DAMAGED)
    end

    Note over U, LED: Phase 3: Inventory Updated

    API->>DB: Increment available_qty (or damaged_qty) at return location
    API->>LED: INSERT movement (type: RETURN, qty: +1, cost: original_cost)
    API->>DB: Update order line status to RETURNED
    DB-->>API: Return processed
    API-->>POS: Return complete (Refund: $29.99)
    POS-->>U: Process refund to original payment method
    POS-->>U: Print return receipt

4.14 Online Order Fulfillment

Scope: How online orders placed through Shopify interact with physical store inventory, including store assignment, inventory reservation, bidirectional sync, and the pick-pack-ship workflow.

4.14.1 Reserve from Nearest Store

When a customer places an online order through Shopify, the system identifies the optimal fulfillment location based on proximity to the customer’s shipping address and stock availability.

Reservation flow:

  1. Shopify webhook fires orders/create event.
  2. System receives the order and extracts the shipping address.
  3. Store assignment algorithm (Section 4.14.2) selects the fulfillment location.
  4. Inventory is hard reserved at the selected store (status: RESERVED, source: ONLINE_ORDER).
  5. The order appears on the selected store’s fulfillment queue.
  6. If no store has sufficient stock, the order is flagged for manual assignment.

Online order reservation record:

FieldValue
reservation_typeHARD
reservation_sourceONLINE_ORDER
shopify_order_idShopify order reference
assigned_location_idSelected store
product_variant_idOrdered variant
qty_reservedOrder quantity
statusPENDING_FULFILLMENT
created_atOrder timestamp
expires_atNULL (does not expire; requires manual cancel)

4.14.2 Store Assignment Algorithm

The store assignment algorithm determines which physical store fulfills an online order. The algorithm prioritizes proximity while ensuring stock availability.

Algorithm steps:

1. FILTER: Stores where available_qty >= ordered_qty for ALL line items
2. IF no single store has all items:
   a. IF split_fulfillment_enabled = true:
      - Find minimum set of stores to cover all items
      - Prefer fewer splits (2 stores over 3)
      - Within equal splits, prefer nearest stores
   b. IF split_fulfillment_enabled = false:
      - Flag order for manual assignment
      - Notify HQ manager
3. CALCULATE: Distance from each qualifying store to customer shipping address
   - Uses haversine formula on store lat/lng vs. shipping address lat/lng
4. SORT: By distance ascending
5. SELECT: Nearest qualifying store
6. RESERVE: Inventory at selected store

Store assignment decision matrix:

ScenarioSingle Store AvailableMultiple Stores AvailableNo Store Available
Full order at one storeAssign nearestAssign nearest with full stockFlag for manual
Partial at multiple storesFlag for manual (split disabled)Split across nearest stores (split enabled)Flag for manual
HQ warehouse onlyAssign HQPrefer retail store over HQBackorder or cancel
flowchart TD
    A[Online Order Received] --> B{Any store has\nall items?}
    B -->|Yes| C[Filter stores with full stock]
    C --> D[Calculate distance to each store]
    D --> E[Select nearest store]
    E --> F[Reserve inventory at store]
    F --> G[Order appears on\nstore fulfillment queue]

    B -->|No| H{Split fulfillment\nenabled?}
    H -->|Yes| I[Find minimum store\nset covering all items]
    I --> J[Create split shipments]
    J --> K[Reserve at each store]
    K --> G

    H -->|No| L{HQ has stock?}
    L -->|Yes| M[Assign to HQ warehouse]
    M --> F
    L -->|No| N[Flag for manual\nassignment]
    N --> O[Notify HQ manager]

4.14.3 Inventory Sync with Shopify

MOVED TO MODULE 6: Shopify inventory sync triggers, architecture, and reconciliation details have been consolidated into Module 6, Section 6.3.14 (Inventory Sync Triggers) and Section 6.7 (Cross-Platform Inventory Sync Rules).

See: Module 6, Section 6.3.14 for Shopify-specific inventory sync triggers and Section 6.7 for cross-platform inventory sync architecture including safety buffers and oversell prevention.

4.14.4 Pick-Pack-Ship Workflow

Once an online order is assigned to a store, the store staff fulfills it through a structured pick-pack-ship process.

Workflow stages:

StageActionSystem Effect
1. Order ReceivedOrder appears on store’s fulfillment queueStatus: PENDING_FULFILLMENT. Inventory reserved.
2. PickStaff locates and scans each itemStatus: PICKING. System validates each scanned item against the order.
3. PackStaff packages items for shippingStatus: PACKING. Staff selects box size and records weight.
4. ShipStaff enters carrier and tracking numberStatus: SHIPPED. Inventory decremented (SALE movement logged). Shopify order marked fulfilled with tracking.
5. DeliverCarrier delivers to customerStatus: DELIVERED. Updated via carrier webhook or manual confirmation.

Pick validation rules:

  • Each item must be scanned individually.
  • If scanned item does not match order line, system rejects with “Item not on this order.”
  • If item is serial-tracked, serial number must be captured during pick.
  • If item is lot-tracked, system auto-selects FIFO lot and records lot number.
  • Staff can flag a “short pick” if an item is not found. This triggers a recount at the store and potential reassignment to another store.
sequenceDiagram
    autonumber
    participant SH as Shopify
    participant API as POS API
    participant DB as Database
    participant ST as Store Staff
    participant CR as Carrier

    Note over SH, CR: Phase 1: Order Assignment

    SH->>API: Webhook: orders/create
    API->>API: Run store assignment algorithm
    API->>DB: Reserve inventory at selected store
    API->>DB: Create fulfillment record (PENDING_FULFILLMENT)
    API-->>ST: New order on fulfillment queue

    Note over SH, CR: Phase 2: Pick & Pack

    ST->>API: Start picking (fulfillment_id)
    API->>DB: Status: PICKING
    loop Each order line
        ST->>API: Scan item barcode
        API->>DB: Validate item matches order line
        API-->>ST: Item confirmed
    end
    ST->>API: Picking complete
    API->>DB: Status: PACKING

    ST->>API: Record package details (weight, dimensions)
    API->>DB: Status: READY_TO_SHIP

    Note over SH, CR: Phase 3: Ship & Track

    ST->>API: Enter carrier + tracking number
    API->>DB: Status: SHIPPED
    API->>DB: Log SALE movement for each line item
    API->>DB: Decrement inventory (release reservation, permanent decrement)
    API->>SH: POST fulfillment with tracking number
    SH-->>API: Fulfillment confirmed

    CR->>API: Webhook: delivered
    API->>DB: Status: DELIVERED

4.15 Offline Inventory Operations

Scope: How inventory operations function when a store loses network connectivity to the central server. Under the online-first architecture (ADR-048), inventory operations are API-primary. Offline mode provides read-only access to cached stock data; inventory-modifying operations (other than sale decrements queued via sales_queue) are blocked until connectivity restores.

BRD Amendment (v6.3.0): Rewritten per ADR-048 (Online-First with Offline Fallback). Inventory queue, local cache, conflict resolution engine, and CONFLICT_REVIEW state removed. Inventory is read-only offline; only sales decrements flow through the sales_queue (see Section 1.16).

4.15.1 Online-First Inventory Access

During normal operation (ONLINE state), all inventory lookups and mutations go through the API via React Query with stale-while-revalidate caching. Stock counts always come from the server when online.

Offline behavior by operation:

OperationOnline (API-primary)DEGRADED / OFFLINENotes
Stock lookupReal-time from serverRead-only from product_cache (SQLite)Stale warning displayed
Sale decrementServer processes immediatelyQueued in sales_queue (FIFO)Server applies on reconnect
Return incrementServer processes immediatelyQueued in sales_queue (FIFO)Server applies on reconnect
Inventory adjustmentServer processes immediatelyBLOCKEDRequires server validation
Stock countServer processes immediatelyBLOCKEDRequires server session
PO receivingServer processes immediatelyBLOCKEDRequires WAC recalculation
Transfer requestServer processes immediatelyBLOCKEDRequires multi-store coordination

Local product_cache structure (SQLite, read-only):

product_cache = {
  product_variant_id: {
    available_qty: number,      // Snapshot at last sync
    sku: string,
    price: decimal,             // May be stale — flagged on sync
    last_synced_at: timestamp   // When cache was last refreshed from server
  }
}

4.15.2 Blocked Operations

The following operations require server connectivity and are blocked during DEGRADED or OFFLINE mode. The POS displays a clear message explaining why the operation is unavailable.

Blocked OperationReasonUser Message
Inventory adjustmentRequires server-side validation and approval workflow“Adjustments unavailable offline. Wait for connectivity.”
Stock count sessionRequires server-side count session management“Counting unavailable offline. Wait for connectivity.”
Multi-store inventory lookupRequires real-time data from all locations“Multi-store lookup unavailable offline. Check local stock only.”
Cross-store transfer requestRequires server to coordinate with other stores“Transfers unavailable offline. Queue request when online.”
Online order fulfillmentRequires Shopify sync and server coordination“Online fulfillment unavailable offline.”
Shopify inventory syncRequires Shopify API connectivitySyncs automatically on reconnect.
PO submission to vendorRequires email delivery and server logging“PO submission unavailable offline. Save as draft.”
PO receivingRequires WAC recalculation and server-side validation“Receiving unavailable offline. Wait for connectivity.”
Gift card activation/reloadRequires server validation of card status“Gift card operations unavailable offline.”
Customer account creationRequires server-side deduplication“Customer creation unavailable offline.”
RMA creationRequires server-side RMA number generation“RMA creation unavailable offline.”

Cross-reference: See Section 1.16 (Offline Fallback Operations) for the connectivity state machine and the offline_mode YAML configuration.

4.15.3 Inventory Sync on Reconnect

When connectivity restores, inventory-related entries in the sales_queue (sale decrements and return increments) are flushed to the server in FIFO order. The server applies current state and flags any discrepancies.

Sync process (step by step):

1. POS detects network restored → Status: SYNCING
2. Flush sales_queue entries in strict FIFO order (oldest first)
3. For each queued sale/return:
   a. Server applies the transaction using current server inventory
   b. IF resulting qty < 0 AND allow_negative_inventory = false:
      - Flag as DISCREPANCY (not a blocking conflict)
      - Record: { product_variant_id, server_qty, change, resulting_qty, type: NEGATIVE_INVENTORY }
   c. IF cached price differs from current server price:
      - Apply current server price
      - Flag as PRICE_DISCREPANCY with cached vs. server values
   d. Log movement with offline_synced: true flag
4. After all entries processed → Status: ONLINE
5. Flagged discrepancies appear on manager dashboard for review

BRD Amendment (v6.3.0): No CONFLICT_REVIEW state. All queued entries are applied; discrepancies are flagged for review but do not block the sync process. Server state is authoritative.

Discrepancy types flagged for manager review:

Discrepancy TypeServer ActionManager Dashboard
Negative inventory (same item sold at two stores)Apply sale; allow negative balanceReview and approve, or schedule recount
Price discrepancy (cached vs. current)Apply current server priceReview; decide if customer credit warranted
Parked sale item no longer availableAuto-release parked sale reservationNotify customer, offer alternatives
sequenceDiagram
    autonumber
    participant POS as POS Terminal
    participant SQ as sales_queue (SQLite)
    participant API as Server API
    participant DB as PostgreSQL
    participant MGR as Manager

    Note over POS, MGR: Phase 1: Offline Sales Only

    POS->>POS: Detect network lost → OFFLINE
    POS->>SQ: Queue sale: SKU-1001, qty: -1, 10:15 AM
    POS->>SQ: Queue sale: SKU-1001, qty: -2, 10:32 AM
    POS->>POS: Adjustment blocked (requires server)
    Note right of SQ: Meanwhile, Store B sells 2x SKU-1001 on server

    Note over POS, MGR: Phase 2: Reconnect & FIFO Flush

    POS->>POS: Detect network restored → SYNCING
    POS->>API: Flush sales_queue (2 entries, FIFO)

    API->>DB: Apply sale SKU-1001 qty: -1 (10:15 AM)
    DB-->>API: OK (server qty was 3, now 2)

    API->>DB: Apply sale SKU-1001 qty: -2 (10:32 AM)
    DB-->>API: OK (server qty was 2, now 0) — flagged: low stock

    API-->>POS: Sync result: 2 OK, 0 discrepancies → ONLINE

    Note over POS, MGR: Discrepancies (if any) on dashboard

    MGR->>API: Review flagged items on dashboard
    MGR->>API: Acknowledge low stock alert

4.16 Alerts, Notifications & Email Templates

Scope: Proactive inventory alerts that notify staff and managers of conditions requiring attention, plus automated email templates for key inventory events.

4.16.1 Alert Types

The system supports five inventory alert types, each with configurable thresholds, severity levels, and delivery channels.

AlertTriggerSeverityDeliveryConfigurable Parameters
Low StockQty falls below reorder point for product at locationWARNINGDashboard + daily email digestReorder point per product per location; digest send time
OverstockDays of supply exceeds thresholdINFODashboard onlyDays of supply threshold (default: 90 days)
Shrinkage ThresholdCount variance exceeds % threshold of expected qtyCRITICALDashboard + immediate emailVariance % threshold (default: 5%)
Aging InventoryNo sales for product at location in X daysWARNINGDashboard + weekly email digestDays threshold (default: 90 days); weekly digest day (default: Monday)
PO OverduePO not received within vendor lead time + buffer daysWARNINGDashboard + email to buyerBuffer days beyond lead time (default: 3 days)

Alert trigger logic (detailed):

Low Stock:

FOR each (product_variant_id, location_id):
  IF available_qty <= reorder_point
  AND no active OPEN alert exists for this product/location combo
  THEN create LOW_STOCK alert

Overstock:

FOR each (product_variant_id, location_id):
  days_of_supply = available_qty / avg_daily_sales_velocity_90d
  IF days_of_supply > overstock_threshold_days
  AND avg_daily_sales_velocity_90d > 0  -- exclude dead stock (handled separately)
  THEN create OVERSTOCK alert

Shrinkage Threshold:

ON count finalization:
  FOR each counted product:
    variance_pct = ABS(counted_qty - expected_qty) / expected_qty * 100
    IF variance_pct > shrinkage_threshold_pct
    THEN create SHRINKAGE alert (CRITICAL)

Aging Inventory:

WEEKLY job:
  FOR each (product_variant_id, location_id):
    last_sale_date = MAX(sale_date) for this product at this location
    days_since_sale = TODAY - last_sale_date
    IF days_since_sale > aging_threshold_days
    AND available_qty > 0
    THEN create AGING_INVENTORY alert

PO Overdue:

DAILY job:
  FOR each PO in status OPEN or PARTIAL:
    expected_date = po.created_at + vendor.lead_time_days + buffer_days
    IF TODAY > expected_date
    AND no active PO_OVERDUE alert exists for this PO
    THEN create PO_OVERDUE alert

4.16.2 Alert Data Model

FieldTypeDescription
alert_idUUIDUnique alert identifier
tenant_idUUIDTenant scope
alert_typeENUMLOW_STOCK, OVERSTOCK, SHRINKAGE, AGING_INVENTORY, PO_OVERDUE
severityENUMINFO, WARNING, CRITICAL
product_variant_idUUIDAffected product (nullable for PO alerts)
location_idUUIDAffected location
reference_typeVARCHARINVENTORY_LEVEL, COUNT_SESSION, PURCHASE_ORDER
reference_idUUIDID of the triggering entity
messageTEXTHuman-readable alert description
data_snapshotJSONBKey metrics at alert time (e.g., { "available_qty": 2, "reorder_point": 5 })
triggered_atTIMESTAMPWhen alert was created
acknowledged_byUUIDStaff who acknowledged (nullable)
acknowledged_atTIMESTAMPWhen acknowledged (nullable)
resolved_atTIMESTAMPWhen condition cleared (nullable)
auto_resolvedBOOLEANtrue if resolved by system (e.g., stock replenished)

4.16.3 Alert Lifecycle

stateDiagram-v2
    [*] --> TRIGGERED: Condition detected
    TRIGGERED --> ACKNOWLEDGED: Staff views/clicks alert
    ACKNOWLEDGED --> RESOLVED: Condition cleared (manual or auto)
    TRIGGERED --> RESOLVED: Condition auto-clears (e.g., stock received)
    RESOLVED --> [*]

    note right of TRIGGERED
        Appears on dashboard
        May send email/notification
    end note

    note right of ACKNOWLEDGED
        Staff is aware
        Working on resolution
    end note

    note right of RESOLVED
        Condition no longer active
        Retained for history/reporting
    end note

Auto-resolution rules:

Alert TypeAuto-Resolves When
Low Stockavailable_qty > reorder_point (stock received or transferred in)
Overstockdays_of_supply <= overstock_threshold (stock sold or transferred out)
ShrinkageNever auto-resolves; requires manual acknowledgment
Aging InventorySale occurs for the product at the location
PO OverduePO status changes to RECEIVED or COMPLETED

4.16.4 Email Templates

Four email templates cover the primary inventory communication needs. Each template uses dynamic field substitution.

Template 1: TMPL_INV_PO_VENDOR

PropertyValue
Template IDTMPL_INV_PO_VENDOR
TriggerPO status changes to OPEN (submitted to vendor)
RecipientVendor email address (from vendor record)
SubjectPurchase Order {po_number} from {tenant_name}
Dynamic Fieldsvendor_name, ship_to_address (store or HQ), po_number, po_date, expected_delivery_date, line_items_table (SKU, description, qty, unit cost, line total), po_total, special_instructions, buyer_name, buyer_email, buyer_phone

Template 2: TMPL_INV_TRANSFER_ALERT

PropertyValue
Template IDTMPL_INV_TRANSFER_ALERT
TriggerTransfer status changes to SHIPPED
RecipientDestination store manager email
SubjectIncoming Transfer {transfer_number} from {source_store_name}
Dynamic Fieldssource_store_name, destination_store_name, transfer_number, shipped_date, expected_arrival_date, manifest_table (SKU, description, qty shipped), total_items, tracking_number, carrier_name, shipper_name

Template 3: TMPL_INV_LOW_STOCK

PropertyValue
Template IDTMPL_INV_LOW_STOCK
TriggerDaily job (configurable time, default: 7:00 AM)
RecipientStore manager and/or HQ inventory manager (configurable)
SubjectLow Stock Alert: {count} items below reorder point at {location_name}
Dynamic Fieldslocation_name, report_date, count (number of items), items_table (SKU, product name, current qty, reorder point, reorder qty, primary vendor, vendor lead time), total_reorder_value

Template 4: TMPL_INV_COUNT_REMINDER

PropertyValue
Template IDTMPL_INV_COUNT_REMINDER
TriggerScheduled count is N days away (configurable, default: 2 days)
RecipientStore manager
SubjectInventory Count Reminder: {count_type} scheduled for {scheduled_date}
Dynamic Fieldscount_type (Full, Cycle, Spot Check), scheduled_date, scheduled_time, location_name, scope_description (e.g., “Category: Tops” or “Full Store”), assigned_staff_names, estimated_duration, special_instructions

4.17 Inventory Dashboard & Reports

Scope: A dedicated inventory dashboard providing at-a-glance KPIs and a comprehensive reporting suite consolidating all reports referenced across Sections 4.3 through 4.16.

4.17.1 Dashboard KPIs

The inventory dashboard displays eight primary KPI cards in a responsive grid layout. Each card shows the current value, trend indicator, and drill-down link.

KPI CardMetricTrendDrill-Down
Total Inventory Value (WAC)Sum of (available_qty x WAC) across all locations30-day trend arrow (up/down/flat) + % changeInventory Valuation report
Low Stock ItemsCount of products where available_qty <= reorder_pointDelta from prior weekLow Stock Alert report
Pending PO CountCount of POs in OPEN or PARTIAL statusTotal pending PO value in parenthesesOpen PO Report
Open TransfersCount of transfers in REQUESTED, APPROVED, PICKING, or SHIPPED statusTotal in-transit items countOpen Transfer Report
Upcoming CountsCount of scheduled counts in next 7 daysNext count date and typeCount schedule calendar
Shrinkage %(Total variance value / Total inventory value) x 100 for last 30 daysvs. prior 30-day periodShrinkage Analysis report
Dead Stock CountCount of products with zero sales velocity in last 90 daysDelta from prior monthDead Stock Report
Avg Days of SupplyAverage days_of_supply across all active products by categoryTop 3 categories with lowest supplyDays of Supply report

Dashboard filters:

  • Location: All Stores, specific store, or HQ
  • Category: All, or specific category
  • Date range: Applies to trend calculations
  • Brand: All, or specific brand

4.17.2 Master Report Suite

The following table consolidates all inventory reports from across the module. Each report includes its source section, purpose, key data fields, grouping keys, and export formats.

#Report NameSource SectionPurposeKey Data FieldsGrouping KeysExport
1Inventory Snapshot4.3Current QoH and total value at a point in timeSKU, product name, variant, location, available qty, reserved qty, total qty, WAC, extended valueLocation, Category, Brand, VendorCSV, PDF
2Low Stock Alert4.5Items below reorder point requiring restock actionSKU, product name, location, available qty, reorder point, reorder qty, primary vendor, lead timeLocation, Vendor, CategoryCSV, PDF, Dashboard
3Stock Movement Log4.12Full audit trail of all inventory ins and outsMovement ID, timestamp, type, SKU, product name, qty change, location, reference type, reference ID, staff, notesMovement Type, Location, Date Range, StaffCSV
4Inventory Valuation (WAC)4.11Total inventory value using Weighted Average CostSKU, product name, location, qty, WAC per unit, extended value, % of total valueLocation, Category, BrandCSV, PDF
5Shrinkage Analysis4.6Expected vs. actual quantities from count sessionsCount session, date, location, SKU, expected qty, counted qty, variance, variance %, variance valueLocation, Date Range, CategoryCSV, PDF
6Vendor Performance Scorecard4.4Vendor reliability metrics across POsVendor name, total POs, on-time %, avg lead time, fill rate %, defect rate %, cost variance %, total spendVendor, Date RangeCSV, PDF
7Inventory Turnover4.5Stock efficiency metricsSKU, product name, category, avg inventory, COGS, turnover rate, days of supply, sell-through %Category, Brand, LocationCSV, PDF
8ABC Classification4.5Pareto analysis of products by revenue contributionSKU, product name, revenue (period), cumulative revenue %, classification (A/B/C), qty sold, avg marginCategory, Brand, LocationCSV, PDF
9Aging Analysis4.5Inventory age distribution by time bucketsSKU, product name, location, qty, receive date, age (days), age bucket (0-30, 31-60, 61-90, 90+), valueLocation, Category, Age BucketCSV, PDF
10Dead Stock Report4.5Items with zero sales velocity over threshold periodSKU, product name, location, available qty, value, last sale date, days since last sale, receive dateLocation, Category, VendorCSV, PDF
11Open PO Report4.4Purchase orders pending receiptPO number, vendor, status, created date, expected date, total lines, received lines, total value, outstanding valueVendor, Status, LocationCSV, PDF
12PO Receiving Report4.4Details of received PO line itemsPO number, receive date, SKU, ordered qty, received qty, variance, unit cost, cost variance, receiver staffPO Number, Vendor, Date RangeCSV, PDF
13Vendor Lead Time Report4.4Actual vs. expected delivery times by vendorVendor name, PO number, ordered date, expected date, received date, actual lead time, variance (days)Vendor, Date RangeCSV, PDF
14PO Variance Report4.4Discrepancies between ordered and receivedPO number, SKU, ordered qty, received qty, qty variance, ordered cost, actual cost, cost variancePO Number, VendorCSV, PDF
15Cost Analysis Report4.11WAC trends and cost changes over timeSKU, product name, WAC (current), WAC (30d ago), WAC (90d ago), cost change %, last PO cost, vendorCategory, Vendor, Date RangeCSV, PDF
16Reorder Alerts4.5Products approaching or at reorder pointSKU, product name, location, available qty, reorder point, days of supply, velocity, recommended qty, primary vendorLocation, Vendor, CategoryCSV, PDF, Dashboard
17Auto-PO Performance4.5Effectiveness of automatic PO generationMonth, auto-PO count, manual PO count, auto-PO accuracy %, stock-out events, avg days to stock-outMonth, LocationCSV, PDF
18Velocity Trends4.5Sales velocity over time per productSKU, product name, velocity (7d), velocity (30d), velocity (90d), trend direction, seasonality indexCategory, Brand, LocationCSV, PDF
19Days of Supply4.5How long current stock will last at current velocitySKU, product name, location, available qty, avg daily velocity, days of supply, classificationLocation, Category, Risk LevelCSV, PDF
20Open RMA Report4.7Vendor returns in progressRMA number, vendor, status, created date, total lines, total units, total value, expected creditVendor, StatusCSV, PDF
21Vendor Return Rate4.7Defect and return rates by vendorVendor name, total received units, returned units, return rate %, top return reasons, credit recoveredVendor, Date RangeCSV, PDF
22RMA Aging4.7RMA age analysis for follow-upRMA number, vendor, status, created date, age (days), last action date, total value, expected creditVendor, Status, Age BucketCSV, PDF
23RMA Credit Reconciliation4.7Expected vs. received vendor creditsRMA number, vendor, expected credit, received credit, variance, credit date, reconciliation statusVendor, Date Range, StatusCSV, PDF
24Open Transfer Report4.8Transfers in progress between storesTransfer number, source, destination, status, created date, shipped date, total items, expected arrivalStatus, Source, DestinationCSV, PDF
25Transfer Variance Report4.8Discrepancies between shipped and received quantitiesTransfer number, SKU, shipped qty, received qty, variance, variance reason, source, destinationTransfer Number, LocationCSV, PDF
26Transfer Volume Report4.8Transfer activity metrics over timePeriod, total transfers, total units moved, avg transit days, top source locations, top destination locationsDate Range, Location PairCSV, PDF
27Rebalancing Suggestions4.8System-generated transfer recommendationsSKU, product name, source location, source qty, source days of supply, destination location, destination qty, destination days of supply, suggested transfer qtyCategory, PriorityCSV, PDF
28Serial Number Lookup4.10Complete history of a serial-tracked unitSerial number, SKU, product name, current status, current location, receive date, PO number, sale date, order ID, customer, return historyStatus, LocationCSV, PDF
29Lot Inventory Report4.10Current stock by lot numberLot number, SKU, product name, location, qty available, receive date, expiry date (if applicable), age (days), PO numberLocation, SKU, Expiry StatusCSV, PDF
30Lot Trace (Recall)4.10Full traceability for recall managementLot number, SKU, received qty, receive date, PO number, vendor, sold qty, remaining qty, customer list (with order IDs), locations distributed toLot NumberCSV, PDF
31Landed Cost Analysis4.11Cost breakdown including freight, duty, and handlingPO number, SKU, base unit cost, freight allocation, duty allocation, handling allocation, total landed cost, allocation methodVendor, PO NumberCSV, PDF
32Margin Analysis4.11Gross margin by product and categorySKU, product name, category, sell price, WAC (landed), gross margin $, gross margin %, units sold, total marginCategory, Brand, LocationCSV, PDF
33Cost Trend Report4.11Historical cost changes per productSKU, product name, vendor, cost (current), cost (3m ago), cost (6m ago), cost (12m ago), trend, % change (YoY)Vendor, Category, Trend DirectionCSV, PDF

4.17.3 Report Access Control

RoleViewExportScheduleCreate Custom
AdminAll reportsAll formatsYesYes
HQ ManagerAll reportsAll formatsYesNo
Store ManagerStore-scoped reportsCSV, PDFYesNo
BuyerPO and vendor reportsCSV, PDFYesNo
StaffInventory Snapshot, Serial Lookup onlyCSV onlyNoNo

4.18 Inventory Business Rules — YAML Configuration

Cross-Reference: All inventory business rules configuration has been consolidated into Module 5: Setup & Configuration, Section 5.19.4 (Inventory Configuration). See Module 5, Section 5.19 for the complete YAML configuration reference covering all modules.


4.19 Inventory User Stories & Acceptance Criteria

Scope: All user stories organized by epic and Gherkin acceptance criteria for the Inventory Module. Epics 4.A through 4.F are moved from BRD Section 3.23 (renumbered). Epics 4.G through 4.P are new.


Epic 4.A: Vendor RMA

(Moved from Epic 3.I, renumbered)

Story 4.A.1: Create RMA

  • As a Store Manager, I want to create a Return Merchandise Authorization with line items (product, qty, reason) so that I can return defective or overstock items to the vendor.
  • Constraint: RMA numbers auto-increment per tenant using format RMA-{YEAR}-{SEQUENCE}.

Story 4.A.2: RMA Workflow

  • As a Buyer, I want an RMA to follow Draft > Submitted > Vendor Approved > Shipped Back > Credit/Replacement Received > Closed lifecycle so that vendor returns are tracked through every stage.
  • Constraint: Each status transition is logged with timestamp and staff ID.

Story 4.A.3: Credit/Replacement

  • As a Buyer, I want to record vendor credits against the RMA and track replacement shipments so that I can reconcile vendor credits with expected amounts.
  • Constraint: When vendor sends replacement, a linked PO is created for receiving. Credit variance > 5% triggers alert.

Epic 4.B: Reorder Management

(Moved from Epic 3.J, renumbered)

Story 4.B.1: Dynamic Reorder Points

  • As an Inventory Manager, I want the system to calculate reorder points from 90-day sales velocity, lead time, and safety stock so that reorder points stay current without manual maintenance.
  • Constraint: Recalculated weekly via background job. Safety stock uses 1.65 sigma (95% service level).

Story 4.B.2: Auto-PO Generation

  • As a Buyer, I want the system to auto-create draft POs when stock drops below reorder point so that I can review and submit without manually building each PO.
  • Constraint: Staff reviews before submission. POs consolidated by vendor. Minimum PO value enforced.

Story 4.B.3: Seasonal Adjustment

  • As an Inventory Manager, I want reorder velocity to adjust based on historical same-period data so that seasonal demand patterns are accounted for in reorder calculations.
  • Constraint: Uses trailing 3-year same-month average when available. New products without history use category-level seasonality.

Epic 4.C: Inventory Control

(Moved from Epic 3.K, renumbered)

Story 4.C.1: Inventory Status

  • As a Store Manager, I want each inventory unit to have a status (Available, Quarantine, Damaged, In-Transit, Reserved, On-Hold) so that only sellable stock is available for sale or transfer.
  • Constraint: Only AVAILABLE status allows sale. Status transitions are logged to the movement history.

Story 4.C.2: Stock Counting

  • As a Store Manager, I want five counting methods (full physical count, cycle count, scanner-assisted count, monthly spot check, on-demand count) so that I can choose the right method for each situation.
  • Constraint: Workflow is Count > Review Variances > Approve Adjustments. High-variance items require manager approval.

Story 4.C.3: Adjustments

  • As a Staff Member, I want to submit manual inventory adjustments with a reason code so that discrepancies can be corrected and tracked.
  • Constraint: Reason codes required (DAMAGED, THEFT, COUNT_CORRECTION, VENDOR_RETURN, OTHER). Adjustments above configurable threshold require manager approval.

Story 4.C.4: Unified Receiving

  • As a Warehouse Clerk, I want a single receiving workflow that handles all receiving types (PO receive, transfer receive, customer return, RMA replacement) so that the process is consistent regardless of source.
  • Constraint: Barcode scanner verification. Variance tracking against expected quantities.

Story 4.C.5: Bulk Operations

  • As a Buyer, I want to import products via CSV, export catalog data to CSV/XLSX, and make bulk changes to price/cost/status/category so that large-scale updates are efficient.
  • Constraint: Bulk changes above configurable thresholds require approval workflow integration.

Epic 4.D: Inter-Store Transfers

(Moved from Epic 3.L, renumbered)

Story 4.D.1: Transfer Workflow

  • As a Store Manager, I want inter-store transfers to follow Request > Approve > Pick > Ship > Receive > Complete lifecycle with variance tracking at each stage so that transfer accuracy is maintained.
  • Constraint: Shipped qty vs. received qty variance logged. Destination must scan-confirm received items.

Story 4.D.2: Auto-Rebalancing

  • As an HQ Manager, I want the system to analyze velocity vs. stock across locations and suggest transfers to equalize days of supply so that no store is overstocked while another is understocked.
  • Constraint: Staff reviews and approves suggested transfers. Minimum imbalance threshold is configurable (default: 14 days difference).

Epic 4.E: Serial & Lot Tracking

(Moved from Epic 3.M, renumbered)

Story 4.E.1: Serial Tracking

  • As a Cashier, I want serial-tracked products to require serial number entry at both receive and sale so that each unit is individually tracked for warranty and after-sale support.
  • Constraint: Serial number linked to customer on sale. Serial validated as IN_STOCK at selling location before sale proceeds.

Story 4.E.2: Lot Tracking

  • As a Warehouse Clerk, I want lot numbers assigned at receiving with FIFO enforcement on sale so that lot-tracked products are sold in order and full traceability is available for recall management.
  • Constraint: FIFO enforced automatically. Lot trace report shows all customers who received items from a specific lot.

Epic 4.F: Landed Cost & Costing

(Moved from Epic 3.N, renumbered)

Story 4.F.1: Landed Cost

  • As a Buyer, I want PO receiving to include cost allocation for freight, duties, customs, and handling so that the true per-unit cost is known for accurate margin calculations.
  • Constraint: Three allocation methods supported (By Value, By Quantity, Manual). Landed cost stored as the true cost basis.

Story 4.F.2: Weighted Average Cost

  • As an Inventory Manager, I want the system to maintain weighted average cost per product per location, recalculated on each receive, so that COGS calculations and margin reporting are accurate.
  • Constraint: WAC formula: New WAC = ((Existing Qty x Existing WAC) + (Received Qty x Received Cost)) / (Existing Qty + Received Qty). WAC is used for all COGS and margin calculations.

Epic 4.G: Receiving & Inspection

(New)

Story 4.G.1: Open Receive with Discrepancy Handling

  • As a Warehouse Clerk, I want to receive a quantity different from the PO ordered quantity so that I can handle partial shipments, over-shipments, and damaged goods.
  • Constraint: Uses the “triple approach” – (1) accept what arrived, (2) quarantine damaged items, (3) auto-create RMA for damages. PO status updates to PARTIAL if not all lines received.

Story 4.G.2: Non-PO Receiving

  • As a Store Manager, I want to receive stock without a linked PO (e.g., consignment, found stock, vendor replacement) so that all inventory entering the store is tracked regardless of source.
  • Constraint: Reason code required. Creates a standalone receiving record with movement log entry.

Story 4.G.3: Over-Shipment Threshold

  • As a Buyer, I want the system to enforce a configurable over-receive threshold so that warehouses cannot accept significantly more than what was ordered without authorization.
  • Constraint: Default threshold is 10% above PO line qty. Over-receive above threshold requires manager approval. Over-receive below threshold is accepted and logged.

Epic 4.H: POS Integration

(New)

Story 4.H.1: Reserve on Cart Add

  • As a Cashier, I want inventory to be soft-reserved when I add an item to the cart so that another terminal at the same store does not sell the last unit before I complete payment.
  • Constraint: Soft reservation decrements available qty immediately. Removing item from cart releases reservation instantly. Other terminals see reduced qty.

Story 4.H.2: Commit on Payment

  • As a Cashier, I want the inventory reservation to convert to a permanent decrement when payment completes so that the stock ledger accurately reflects completed sales.
  • Constraint: SALE movement logged. WAC captured at time of sale. If payment fails, reservation holds for 30 seconds then auto-releases.

Story 4.H.3: Return to Stock

  • As a Store Staff Member, I want customer returns to automatically restore inventory to AVAILABLE status at the return location so that returned items are immediately available for resale.
  • Constraint: Default status is AVAILABLE. Staff can override to DAMAGED if item is not resalable. RETURN movement logged. WAC is not recalculated (original cost preserved).

Epic 4.I: Online Fulfillment

(New)

Story 4.I.1: Nearest Store Reservation

  • As an Online Operations Manager, I want online orders to automatically reserve inventory at the nearest store with stock so that orders ship quickly from the closest location.
  • Constraint: Store assignment uses distance calculation from store to customer shipping address. If no single store has full stock and split fulfillment is disabled, order flags for manual assignment.

Story 4.I.2: Shopify Inventory Sync

  • As an Online Operations Manager, I want inventory quantities to always sync bidirectionally between POS and Shopify so that online customers see accurate availability.
  • Constraint: Webhook-driven sync (< 5 second target). Reconciliation every 15 minutes. POS is source of truth. Sync operates independently of catalog sync mode.

Story 4.I.3: Pick-Pack-Ship Workflow

  • As a Store Staff Member, I want online orders assigned to my store to appear on a fulfillment queue with a guided pick-pack-ship workflow so that fulfillment is accurate and tracked.
  • Constraint: Each item scanned during pick. Serial/lot numbers captured. Carrier and tracking entered at ship. Shopify order updated with tracking automatically.

Epic 4.J: Offline Inventory Fallback

(Revised per ADR-048)

BRD Amendment (v6.3.0): Rewritten per ADR-048 (Online-First with Offline Fallback). Inventory is read-only offline; only sale/return decrements are queued. No offline adjustments, counts, or transfers.

Story 4.J.1: Read-Only Inventory Access Offline

  • As a Store Staff Member, I want to look up product stock levels from a local cache during network outage so that I can inform customers of approximate availability.
  • Constraint: Stock data from product_cache (SQLite) is read-only. Stale warning displayed with last_synced_at timestamp. No inventory-modifying operations other than sales/returns (queued via sales_queue).

Story 4.J.2: Inventory Discrepancy Review on Reconnect

  • As a Store Manager, I want the system to flag any inventory discrepancies (negative stock, price differences) after the offline sales queue is flushed so that I can review and take corrective action.
  • Constraint: Sales queue flushed in FIFO order. Server state is authoritative. Discrepancies flagged on manager dashboard (not blocking). No CONFLICT_REVIEW state.

Epic 4.K: Alerts & Notifications

(New)

Story 4.K.1: Configurable Inventory Alerts

  • As an HQ Manager, I want configurable alerts for low stock, overstock, shrinkage, aging inventory, and overdue POs so that I am proactively informed of conditions requiring action.
  • Constraint: Each alert type has configurable thresholds, severity, and delivery channels. Alert thresholds can be set per product per location.

Story 4.K.2: Email Templates

  • As a Buyer, I want automated email templates for PO submission, transfer notifications, low stock digests, and count reminders so that stakeholders receive timely, formatted communications.
  • Constraint: Four templates with dynamic field substitution. Templates support HTML formatting. Digest emails consolidate multiple alerts.

Story 4.K.3: Alert Acknowledgment

  • As a Store Manager, I want to acknowledge alerts on the dashboard so that my team knows I am aware of and working on the issue.
  • Constraint: Alert lifecycle: TRIGGERED > ACKNOWLEDGED > RESOLVED. Alerts auto-resolve when the triggering condition clears (except shrinkage, which requires manual resolution).

Epic 4.L: Dashboard & Reporting

(New)

Story 4.L.1: Dedicated Inventory Dashboard

  • As a Store Manager, I want a dedicated inventory dashboard with KPI cards so that I can see the health of my store’s inventory at a glance.
  • Constraint: Eight KPI cards (total value, low stock count, pending POs, open transfers, upcoming counts, shrinkage %, dead stock, avg days of supply). Filterable by location, category, brand.

Story 4.L.2: Analytics Report Suite

  • As an HQ Manager, I want a comprehensive suite of 33 inventory reports so that I can analyze every aspect of inventory performance.
  • Constraint: Reports exportable to CSV and PDF. Role-based access. Store managers see only their store’s data unless granted multi-store access.

Story 4.L.3: ABC Classification

  • As a Buyer, I want monthly Pareto analysis that classifies products as A (top 20% revenue), B (next 30%), or C (bottom 50%) so that I can prioritize inventory management efforts.
  • Constraint: New products exempt until 60 days of sales data. Classification drives cycle count frequency (A = 30 days, B = 60 days, C = 90 days).

Epic 4.M: PO Approval Workflow

(New)

Story 4.M.1: Threshold-Based PO Approval

  • As an Owner, I want purchase orders above a configurable dollar threshold to require approval before submission so that large purchases are reviewed before committing funds.
  • Constraint: Two tiers – manager approval at $500+, admin/owner approval at $5,000+. POs below $500 auto-approve.

Story 4.M.2: Auto-Approve Below Threshold

  • As a Buyer, I want POs below the approval threshold to be submitted directly to the vendor without waiting for approval so that routine restocking is not delayed.
  • Constraint: Auto-approved POs are still logged in the audit trail with source “AUTO_APPROVED”. Notification sent to manager for visibility.

Story 4.M.3: Approval Expiry

  • As a Buyer, I want pending approvals to expire after a configurable period so that stale PO requests do not block the workflow indefinitely.
  • Constraint: Default expiry is 7 days. Expired approvals notify the requester. Requester can resubmit.

Epic 4.N: Dead Stock Management

(New)

Story 4.N.1: Dead Stock Detection

  • As an Inventory Manager, I want the system to automatically identify products with zero sales velocity over a configurable period so that I can take action on non-performing inventory.
  • Constraint: Default threshold is 90 days of zero sales. Detection runs daily. Products with qty > 0 and velocity = 0 are flagged.

Story 4.N.2: Dead Stock Alerting

  • As a Store Manager, I want to receive dashboard alerts for dead stock items so that I am aware of products that need markdowns, transfers, or vendor returns.
  • Constraint: Alert includes product name, location, qty on hand, value (at WAC), and last sale date. Grouped by category.

Story 4.N.3: Dead Stock Reporting

  • As a Buyer, I want a dead stock report showing all zero-velocity items with their value and age so that I can make informed decisions about clearance, vendor returns, or donation.
  • Constraint: Report filterable by location, category, vendor, and value range. Exportable to CSV and PDF.


Epic 4.O: Overstock Vendor Returns

(New — renumbered from 4.P to close gap)

Story 4.O.1: Negotiate Vendor Return

  • As a Buyer, I want to create overstock vendor return requests with proposed quantities and negotiate terms with the vendor so that excess inventory can be returned before it becomes dead stock.
  • Constraint: Overstock returns follow the RMA workflow (Section 4.7). Must be enabled in config (overstock_returns_enabled: true). Return window configurable per vendor.

Story 4.O.2: Restocking Fee Handling

  • As a Buyer, I want to record restocking fees charged by the vendor so that the net credit is accurately tracked.
  • Constraint: Restocking fee recorded as a percentage of unit cost. Default is 0%. Maximum configurable (default max: 25%). Net credit = (qty x cost) - restocking fee.

Story 4.O.3: Overstock Return Reporting

  • As an HQ Manager, I want reports showing overstock return volume, restocking fees paid, and net credits recovered by vendor so that I can evaluate vendor return programs.
  • Constraint: Includes vendor return rate, total credits recovered, total restocking fees, net recovery ratio. Filterable by vendor, date range, and category.

Inventory Acceptance Criteria: Gherkin Scenarios

Feature: Receiving with Discrepancy

Feature: Receiving with Discrepancy
  As a Warehouse Clerk
  I need to handle partial shipments and damaged goods during receiving
  So that inventory records accurately reflect what was received

  Background:
    Given a Purchase Order "PO-2026-00142" exists in status "OPEN"
    And the PO contains the following lines:
      | SKU       | Product               | Ordered Qty | Unit Cost |
      | SKU-1001  | Classic Fit Tee Navy M | 20          | $12.50    |
      | SKU-1002  | Classic Fit Tee Navy L | 15          | $12.50    |
      | SKU-1003  | Slim Chino Khaki 32   | 10          | $24.00    |
    And the receiving location is "HQ Warehouse"

  Scenario: Partial receive with all items in good condition
    When I receive the following quantities:
      | SKU       | Received Qty |
      | SKU-1001  | 20           |
      | SKU-1002  | 10           |
    And I do not receive SKU-1003
    Then the stock level for "SKU-1001" at "HQ Warehouse" should increase by 20
    And the stock level for "SKU-1002" at "HQ Warehouse" should increase by 10
    And the stock level for "SKU-1003" should remain unchanged
    And the PO status should update to "PARTIAL"
    And the remaining qty for "SKU-1002" should be 5
    And the remaining qty for "SKU-1003" should be 10
    And WAC for "SKU-1001" should be recalculated using $12.50
    And WAC for "SKU-1002" should be recalculated using $12.50

  Scenario: Receive with damaged items quarantined
    When I receive 20 units of "SKU-1001"
    And I mark 3 units of "SKU-1001" as "DAMAGED" with reason "Stained in transit"
    Then the stock level for "SKU-1001" at "HQ Warehouse" should show:
      | Status     | Qty |
      | AVAILABLE  | 17  |
      | QUARANTINE | 3   |
    And a movement log entry should be created with type "RECEIVE" and qty 20
    And an RMA should be auto-created for 3 units of "SKU-1001"
    And the RMA should reference "PO-2026-00142"
    And the RMA reason should be "Stained in transit"

  Scenario: Over-receive within threshold
    Given the over-receive threshold is 10%
    When I receive 22 units of "SKU-1001" (PO ordered 20)
    Then the system should accept the over-receive (10% = 2 units, within threshold)
    And the stock level for "SKU-1001" should increase by 22
    And the PO line received qty should show 22
    And an over-receive note should be logged

  Scenario: Over-receive exceeds threshold requires approval
    Given the over-receive threshold is 10%
    When I attempt to receive 25 units of "SKU-1001" (PO ordered 20)
    Then the system should block the receive with message "Over-receive of 25% exceeds 10% threshold"
    And the system should prompt "Manager approval required for over-receive"
    When manager "Mike" approves the over-receive
    Then the stock level for "SKU-1001" should increase by 25
    And the approval should be logged to the audit trail

Feature: POS Inventory Reservation

Feature: POS Inventory Reservation
  As a POS system
  I need to manage inventory reservations throughout the sale lifecycle
  So that multiple terminals do not oversell available stock

  Background:
    Given product "Classic Fit Tee Navy M" (SKU-1001) has 5 units available at "Store A"
    And Terminal 1 and Terminal 2 are active at "Store A"

  Scenario: Reserve on add to cart
    When cashier on Terminal 1 adds 1 unit of "SKU-1001" to the cart
    Then a soft reservation should be created for Terminal 1
    And available qty for "SKU-1001" at "Store A" should show 4
    And Terminal 2 should see available qty as 4

  Scenario: Release on item removal
    Given Terminal 1 has 1 unit of "SKU-1001" in the cart (reserved)
    And available qty shows 4
    When cashier on Terminal 1 removes "SKU-1001" from the cart
    Then the soft reservation should be released
    And available qty for "SKU-1001" at "Store A" should show 5

  Scenario: Commit on successful payment
    Given Terminal 1 has 1 unit of "SKU-1001" in the cart (reserved)
    When payment completes successfully on Terminal 1
    Then the soft reservation should be deleted
    And a SALE movement should be logged with qty -1
    And available qty for "SKU-1001" at "Store A" should show 4 (permanent)
    And WAC should be captured on the movement record

  Scenario: Hold on payment failure then auto-release
    Given Terminal 1 has 1 unit of "SKU-1001" in the cart (reserved)
    And available qty shows 4
    When payment fails on Terminal 1 (card declined)
    Then the reservation should hold for 30 seconds
    And available qty should remain 4 during the hold
    When 30 seconds elapse without payment retry
    Then the reservation should auto-release
    And available qty should return to 5

  Scenario: Hold on payment failure with retry
    Given Terminal 1 has 1 unit of "SKU-1001" in the cart (reserved)
    When payment fails on Terminal 1 (card declined)
    And cashier retries payment within 30 seconds
    And the retry succeeds
    Then the existing reservation should be used (no new reservation)
    And a SALE movement should be logged
    And available qty should show 4 (permanent)

  Scenario: Void releases all reservations
    Given Terminal 1 has 2 units of "SKU-1001" in the cart (reserved)
    And available qty shows 3
    When cashier voids the entire transaction
    Then all reservations for the session should be released
    And available qty for "SKU-1001" should return to 5
    And no movement records should be created

  Scenario: Last unit contention between terminals
    Given available qty for "SKU-1001" is 1
    When cashier on Terminal 1 adds 1 unit of "SKU-1001" to cart
    Then available qty should show 0
    When cashier on Terminal 2 attempts to add "SKU-1001" to cart
    Then Terminal 2 should see "SKU-1001 is out of stock at this location"
    And the item should not be added to Terminal 2's cart

Feature: Inventory Count with Scanner

Feature: Inventory Count with Scanner
  As a Store Manager
  I need scanner-primary counting with variance detection
  So that counts are accurate and discrepancies are reviewed

  Background:
    Given a cycle count session is created for category "Tops" at "Store A"
    And the following expected quantities exist:
      | SKU       | Product                | Expected Qty |
      | SKU-1001  | Classic Fit Tee Navy M | 25           |
      | SKU-1002  | Classic Fit Tee Navy L | 18           |
      | SKU-1003  | V-Neck Tee Black M     | 12           |
    And blind count mode is enabled (expected qty hidden from counter)
    And scanner mode is "scan_primary"
    And variance approval threshold is 10 units

  Scenario: Scanner-primary count with no variance
    When staff scans 25 barcodes for "SKU-1001"
    And staff scans 18 barcodes for "SKU-1002"
    And staff scans 12 barcodes for "SKU-1003"
    And staff submits the count
    Then all items should show zero variance
    And the count status should change to "COMPLETED"
    And no adjustments should be created
    And the count should be logged to history

  Scenario: Count with minor variance auto-adjusts
    When staff scans 23 barcodes for "SKU-1001" (expected 25)
    And staff scans 18 barcodes for "SKU-1002"
    And staff scans 12 barcodes for "SKU-1003"
    And staff submits the count
    Then variance for "SKU-1001" should show -2 units
    And the variance is below the 10-unit threshold
    Then "SKU-1001" inventory should be auto-adjusted to 23
    And an adjustment record should be created with reason "COUNT_CORRECTION"
    And the movement log should record qty change of -2 for "SKU-1001"

  Scenario: Count with major variance requires approval
    When staff scans 12 barcodes for "SKU-1001" (expected 25)
    And staff submits the count
    Then variance for "SKU-1001" should show -13 units
    And the variance exceeds the 10-unit threshold
    Then the adjustment should be set to "PENDING_APPROVAL" status
    And manager should receive an approval notification
    And "SKU-1001" inventory should remain at 25 until approved

  Scenario: Manager approves high-variance adjustment
    Given a pending adjustment exists for "SKU-1001" with counted qty 12 (variance -13)
    When manager "Mike" reviews and approves the adjustment
    Then "SKU-1001" inventory should be adjusted to 12
    And the adjustment reason should be "COUNT_CORRECTION"
    And the approval should be logged with approver "Mike"
    And a SHRINKAGE alert should be triggered (variance 52% exceeds 5% threshold)

  Scenario: Recount required for extreme variance
    Given variance approval threshold for recount is 20%
    When staff counts 5 units for "SKU-1001" (expected 25, variance 80%)
    And staff submits the count
    Then the system should flag "SKU-1001" for mandatory recount
    And the count status for "SKU-1001" should be "RECOUNT_REQUIRED"
    And a different staff member should be assigned the recount

Feature: PO Approval Workflow

Feature: PO Approval Workflow
  As an Owner
  I need purchase orders above a dollar threshold to require approval
  So that large purchases are reviewed before funds are committed

  Background:
    Given the following PO approval thresholds are configured:
      | Threshold | Required Approver |
      | < $500    | Auto-approve      |
      | >= $500   | Manager           |
      | >= $5000  | Admin/Owner       |
    And approval requests expire after 7 days

  Scenario: Auto-approve PO below threshold
    When buyer "Sarah" creates PO "PO-2026-00201" with total value $350.00
    And submits the PO
    Then the PO should be auto-approved
    And the PO status should change to "OPEN"
    And the audit log should record source "AUTO_APPROVED"
    And an email should be sent to the vendor
    And manager "Mike" should receive a visibility notification

  Scenario: Manager approval required
    When buyer "Sarah" creates PO "PO-2026-00202" with total value $1,200.00
    And submits the PO for approval
    Then an approval request should be created with status "PENDING"
    And the PO status should remain "DRAFT"
    And manager "Mike" should receive an approval notification

  Scenario: Manager approves PO
    Given a pending approval exists for PO "PO-2026-00202" ($1,200.00)
    When manager "Mike" approves the PO
    Then the PO status should change to "OPEN"
    And the vendor should receive the PO email (TMPL_INV_PO_VENDOR)
    And the audit log should record approver "Mike"

  Scenario: Manager rejects PO
    Given a pending approval exists for PO "PO-2026-00202" ($1,200.00)
    When manager "Mike" rejects the PO with reason "Wait for vendor sale next month"
    Then the PO status should remain "DRAFT"
    And buyer "Sarah" should receive a notification with the rejection reason
    And the rejection should be logged to the audit trail

  Scenario: Large PO escalates to admin
    When buyer "Sarah" creates PO "PO-2026-00203" with total value $7,500.00
    And submits the PO for approval
    Then an approval request should require "ADMIN" level approval
    And manager approval should NOT be sufficient
    And admin/owner should receive the approval notification

  Scenario: Approval request expires
    Given a pending approval was created 8 days ago for PO "PO-2026-00204"
    When the expiration job runs
    Then the approval status should change to "EXPIRED"
    And the PO status should remain "DRAFT"
    And buyer "Sarah" should be notified of the expiration
    And "Sarah" should be able to resubmit the PO for approval

  Scenario: Requester cannot approve own PO
    Given buyer "Sarah" also has Manager role
    When "Sarah" creates and submits PO "PO-2026-00205" ($800.00)
    Then "Sarah" should not be able to approve her own PO
    And the system should show "Cannot approve your own purchase order"
    And a different manager must approve

Feature: Transfer Auto-Suggestion

Feature: Transfer Auto-Suggestion
  As an HQ Manager
  I need the system to detect inventory imbalances and suggest transfers
  So that stock is distributed optimally across stores

  Background:
    Given the auto-suggest imbalance threshold is 14 days of supply
    And minimum transfer quantity is 2 units
    And minimum source qty after transfer is 2 units
    And the following inventory state exists:
      | Product          | Store A (qty/velocity) | Store B (qty/velocity) | Store C (qty/velocity) |
      | Classic Tee Navy | 30 / 1.0 per day       | 2 / 1.5 per day        | 15 / 0.5 per day       |
    And days of supply:
      | Product          | Store A | Store B | Store C |
      | Classic Tee Navy | 30 days | 1.3 days| 30 days |

  Scenario: Imbalance detected and suggestion generated
    When the daily auto-suggest job runs
    Then a transfer suggestion should be generated
    And the suggestion should recommend moving stock from "Store A" to "Store B"
    And the suggested qty should equalize days of supply across stores
    And the suggestion should not reduce "Store A" below minimum qty (2 units)

  Scenario: Manager reviews and approves suggestion
    Given a transfer suggestion exists: 10 units of "Classic Tee Navy" from "Store A" to "Store B"
    When HQ manager "Alex" reviews the suggestion
    And approves the transfer
    Then a transfer record should be created in "APPROVED" status
    And "Store A" staff should be notified to pick and ship 10 units
    And the suggestion status should change to "ACCEPTED"

  Scenario: Manager modifies suggestion before approval
    Given a transfer suggestion exists: 10 units from "Store A" to "Store B"
    When HQ manager "Alex" changes the quantity to 8 units
    And approves the modified transfer
    Then a transfer record should be created for 8 units
    And the suggestion should be marked "ACCEPTED_MODIFIED"

  Scenario: Manager rejects suggestion
    Given a transfer suggestion exists: 10 units from "Store A" to "Store B"
    When HQ manager "Alex" rejects the suggestion with reason "Seasonal event at Store A"
    Then no transfer should be created
    And the suggestion should be marked "REJECTED" with the reason

  Scenario: No suggestion when imbalance below threshold
    Given all stores have days of supply within 14 days of each other
    When the daily auto-suggest job runs
    Then no transfer suggestions should be generated

Feature: Offline Inventory Sync

BRD Amendment (v6.3.0): Rewritten per ADR-048 (Online-First with Offline Fallback). Inventory is read-only offline; only sale/return decrements are queued via sales_queue. No CONFLICT_REVIEW state.

Feature: Offline Inventory Sync
  As a POS system
  I need to queue sale/return inventory changes offline and flush on reconnect
  So that stores can continue selling during network outages

  Background:
    Given "Store A" has the following inventory in product_cache:
      | SKU       | Available Qty | Last Synced At     |
      | SKU-1001  | 10            | 2026-03-01 09:00   |
      | SKU-2005  | 5             | 2026-03-01 09:00   |
    And the offline strategy is "online_first" per ADR-048

  Scenario: Queue sales offline and flush on reconnect
    Given "Store A" loses network connectivity
    And POS enters OFFLINE mode
    When cashier sells 2 units of "SKU-1001" at 10:15 AM
    And cashier sells 1 unit of "SKU-2005" at 10:30 AM
    Then the sales_queue should contain 2 entries in FIFO order

    When network connectivity restores
    Then POS should enter SYNCING mode
    And all queued sales should flush in FIFO order (oldest first)
    And server should apply current prices and decrement inventory
    And POS should enter ONLINE mode
    And sales_queue should be empty

  Scenario: Discrepancy flagged on reconnect (negative inventory)
    Given "Store A" loses network connectivity
    And while offline, Store A cashier sells 4 units of "SKU-2005"
    And while offline, Store B sells 3 units of "SKU-2005" on the server (server qty: 2)
    When "Store A" reconnects and flushes the offline sale of 4 units
    Then server applies the sale: server qty (2) - offline change (4) = -2
    And a discrepancy should be flagged for manager review:
      | Field               | Value                   |
      | product             | SKU-2005                |
      | offline_change      | -4                      |
      | server_qty_at_sync  | 2                       |
      | resulting_qty       | -2                      |
      | discrepancy_type    | NEGATIVE_INVENTORY      |
    And POS should enter ONLINE mode (no blocking CONFLICT_REVIEW state)
    And manager should see the flagged discrepancy on dashboard

  Scenario: Manager reviews flagged discrepancy
    Given a discrepancy exists for "SKU-2005" with resulting qty -2
    When manager "Mike" reviews the discrepancy on the dashboard
    And accepts the negative balance with note "Schedule recount"
    Then the discrepancy status should change to "ACKNOWLEDGED"
    And a recount should be scheduled for "SKU-2005" at "Store A"

  Scenario: Inventory adjustments blocked offline
    Given "Store A" is in OFFLINE mode
    When staff attempts to create an inventory adjustment
    Then the system should display "Adjustments unavailable offline. Wait for connectivity."
    When staff attempts to check inventory at other stores
    Then the system should display "Multi-store lookup unavailable offline. Check local stock only."
    When staff attempts to create a transfer request
    Then the system should display "Transfers unavailable offline. Queue request when online."
    When staff attempts to receive a PO
    Then the system should display "Receiving unavailable offline. Wait for connectivity."

  Scenario: Queue capacity warning
    Given "Store A" is in OFFLINE mode
    And the offline queue has 450 of 500 entries (90%)
    Then POS should display warning "Offline queue nearly full. Reconnect soon."
    When the queue reaches 500 entries
    Then POS should block further inventory-modifying operations
    And display "Offline queue full. Cannot process more transactions until reconnected."

Feature: Dead Stock Detection

Feature: Dead Stock Detection
  As an Inventory Manager
  I need to identify products with zero sales velocity
  So that dead stock can be addressed through markdowns, transfers, or vendor returns

  Background:
    Given the dead stock threshold is 90 days
    And the following inventory exists at "Store A":
      | SKU       | Product           | Qty | Last Sale Date |
      | SKU-3001  | Printed Scarf     | 15  | 2025-10-01     |
      | SKU-3002  | Wool Beanie       | 8   | 2026-01-15     |
      | SKU-3003  | Linen Blazer      | 3   | 2025-08-20     |
    And today's date is 2026-02-04

  Scenario: Product flagged as dead stock after 90 days
    When the daily dead stock detection job runs
    Then "SKU-3001" should be flagged as dead stock (126 days since last sale)
    And "SKU-3003" should be flagged as dead stock (168 days since last sale)
    And "SKU-3002" should NOT be flagged (20 days since last sale)

  Scenario: Dead stock alert created
    When "SKU-3001" is flagged as dead stock
    Then an AGING_INVENTORY alert should be created with severity "WARNING"
    And the alert data snapshot should include:
      | Field           | Value      |
      | available_qty   | 15         |
      | last_sale_date  | 2025-10-01 |
      | days_since_sale | 126        |
      | value_at_wac    | calculated |

  Scenario: Dead stock report generated
    When manager requests the Dead Stock Report for "Store A"
    Then the report should include "SKU-3001" and "SKU-3003"
    And the report should NOT include "SKU-3002"
    And each row should show: SKU, product name, qty, WAC value, last sale date, days since sale
    And the report should be exportable to CSV and PDF

  Scenario: Dead stock auto-resolves when sale occurs
    Given "SKU-3001" has an active AGING_INVENTORY alert
    When a customer purchases 1 unit of "SKU-3001" at "Store A"
    Then the AGING_INVENTORY alert for "SKU-3001" should auto-resolve
    And the resolved_at timestamp should be set
    And auto_resolved should be true

Feature: Online Order Fulfillment

Feature: Online Order Fulfillment
  As an Online Operations Manager
  I need online orders to be assigned to the nearest store and fulfilled
  So that customers receive orders quickly and shipping costs are minimized

  Background:
    Given the following stores with locations:
      | Store   | City          | Lat    | Lng     | SKU-1001 Qty |
      | Store A | Richmond, VA  | 37.54  | -77.44  | 10           |
      | Store B | Norfolk, VA   | 36.85  | -76.29  | 0            |
      | Store C | Virginia Beach| 36.85  | -75.98  | 5            |
      | HQ      | Glen Allen, VA| 37.66  | -77.51  | 25           |
    And store assignment strategy is "nearest"
    And split fulfillment is disabled

  Scenario: Nearest store with stock is selected
    Given a customer in "Chesapeake, VA" (lat 36.77, lng -76.29) places an online order for 2 units of "SKU-1001"
    When the store assignment algorithm runs
    Then "Store C" should be selected (nearest with stock, ~22 miles)
    And 2 units of "SKU-1001" should be hard-reserved at "Store C"
    And the order should appear on "Store C" fulfillment queue

  Scenario: Nearest store has no stock, next nearest selected
    Given "Store C" has 0 units of "SKU-1001" (sold out)
    And a customer in "Chesapeake, VA" places an online order for 2 units of "SKU-1001"
    When the store assignment algorithm runs
    Then "Store A" should be selected (next nearest with stock)
    And 2 units should be hard-reserved at "Store A"

  Scenario: No store has stock, order flagged for manual assignment
    Given all stores have 0 units of "SKU-1001"
    And HQ has 25 units of "SKU-1001"
    And exclude_hq is false
    When the store assignment algorithm runs
    Then "HQ" should be selected for fulfillment
    And 2 units should be hard-reserved at "HQ"

  Scenario: Pick-pack-ship workflow completes
    Given order "ORD-SHOP-9001" is assigned to "Store A"
    And the order contains 2 units of "SKU-1001"
    When staff starts picking
    And scans 2 barcodes for "SKU-1001"
    Then picking should be complete
    When staff packs the order and enters weight
    And enters carrier "UPS" with tracking "1Z999AA10123456784"
    Then the order status should be "SHIPPED"
    And a SALE movement should be logged for 2 units at "Store A"
    And Shopify should be updated with fulfillment and tracking number
    And available qty for "SKU-1001" at "Store A" should decrease by 2

  Scenario: Inventory sync from Shopify online sale
    Given "Store A" has 10 units of "SKU-1001" in POS
    And Shopify shows 10 units for "Store A"
    When a customer purchases 1 unit online (assigned to Store A)
    Then Shopify webhook fires orders/create
    And POS should decrement "SKU-1001" at "Store A" by 1
    And POS should show 9 units available
    And the movement type should be "ONLINE_SALE"

Feature: Overstock Vendor Return

Feature: Overstock Vendor Return
  As a Buyer
  I need to return overstock items to vendors with restocking fee tracking
  So that excess inventory can be managed and credits recovered

  Background:
    Given overstock returns are enabled
    And the default restocking fee is 0%
    And vendor "StyleCo" has a negotiated restocking fee of 15%
    And the following overstock inventory exists:
      | SKU       | Product           | Qty | Days of Supply | Vendor  |
      | SKU-4001  | Floral Dress S    | 50  | 250 days       | StyleCo |
      | SKU-4002  | Floral Dress M    | 35  | 175 days       | StyleCo |

  Scenario: Create overstock vendor return
    When buyer "Sarah" creates an overstock RMA for vendor "StyleCo"
    And adds the following return lines:
      | SKU       | Return Qty | Unit Cost |
      | SKU-4001  | 30         | $18.00    |
      | SKU-4002  | 20         | $18.00    |
    Then an RMA should be created with type "OVERSTOCK"
    And the RMA status should be "DRAFT"
    And the gross return value should be $900.00

  Scenario: Restocking fee applied on vendor approval
    Given RMA "RMA-2026-00050" is submitted to vendor "StyleCo"
    When vendor approves the return with 15% restocking fee
    Then the restocking fee should be $135.00 (15% of $900.00)
    And the net credit expected should be $765.00
    And the RMA status should change to "VENDOR_APPROVED"
    And the restocking fee should be recorded on each line:
      | SKU       | Gross Credit | Restocking Fee | Net Credit |
      | SKU-4001  | $540.00      | $81.00         | $459.00    |
      | SKU-4002  | $360.00      | $54.00         | $306.00    |

  Scenario: Inventory decremented on shipment back to vendor
    Given RMA "RMA-2026-00050" is vendor-approved
    When warehouse ships the return items back to vendor
    And enters carrier "FedEx" with tracking "794644790132"
    Then the RMA status should change to "SHIPPED_BACK"
    And a RETURN_TO_VENDOR movement should be logged:
      | SKU       | Qty Change | Location      |
      | SKU-4001  | -30        | HQ Warehouse  |
      | SKU-4002  | -20        | HQ Warehouse  |
    And inventory at "HQ Warehouse" should decrease accordingly

  Scenario: Credit received and reconciled
    Given RMA "RMA-2026-00050" was shipped back to vendor
    When vendor issues credit of $765.00
    And buyer records the credit received
    Then the RMA status should change to "CREDIT_RECEIVED"
    And credit reconciliation should show:
      | Expected Credit | Received Credit | Variance |
      | $765.00         | $765.00         | $0.00    |
    And the RMA status should change to "CLOSED"

  Scenario: Credit variance detected
    Given RMA "RMA-2026-00050" was shipped back with expected credit $765.00
    When vendor issues credit of $700.00 (less than expected)
    And buyer records the credit received
    Then credit reconciliation should show variance of -$65.00
    And a reconciliation alert should be created
    And buyer should investigate the discrepancy before closing the RMA

Feature: Inventory Adjustment Approval

Feature: Inventory Adjustment Approval
  As a Store Manager
  I need inventory adjustments above a threshold to require approval
  So that significant inventory changes are reviewed for accuracy

  Background:
    Given adjustment approval mode is "threshold"
    And the approval threshold is 10 units or $100.00 value
    And product "SKU-1001" has 25 units available at "Store A"
    And WAC for "SKU-1001" is $12.50

  Scenario: Small adjustment auto-applies
    When staff "Jane" submits an adjustment for "SKU-1001" at "Store A"
    And the adjustment is -3 units (value: $37.50) with reason "DAMAGED"
    Then the adjustment should be applied immediately
    And "SKU-1001" qty at "Store A" should change to 22
    And a movement record should be created:
      | Type       | Qty | Reason  | Staff |
      | ADJUSTMENT | -3  | DAMAGED | Jane  |
    And no approval request should be created

  Scenario: Large adjustment requires approval
    When staff "Jane" submits an adjustment for "SKU-1001" at "Store A"
    And the adjustment is -15 units (value: $187.50) with reason "THEFT"
    Then the adjustment should be set to "PENDING_APPROVAL" status
    And "SKU-1001" qty should remain at 25 until approved
    And manager "Mike" should receive an approval notification
    And the notification should include: product, qty change, value, reason, requester

  Scenario: Manager approves the adjustment
    Given a pending adjustment exists: "SKU-1001" at "Store A", -15 units, reason "THEFT"
    When manager "Mike" reviews and approves the adjustment
    Then "SKU-1001" qty at "Store A" should change to 10
    And a movement record should be created with approver "Mike"
    And the adjustment status should be "APPROVED"
    And staff "Jane" should be notified of the approval

  Scenario: Manager rejects the adjustment
    Given a pending adjustment exists: "SKU-1001" at "Store A", -15 units, reason "THEFT"
    When manager "Mike" rejects the adjustment with reason "Recount needed first"
    Then "SKU-1001" qty should remain at 25
    And the adjustment status should be "REJECTED"
    And staff "Jane" should be notified with the rejection reason

  Scenario: Reason code is required
    When staff "Jane" submits an adjustment for "SKU-1001" without selecting a reason code
    Then the system should display "Reason code is required for inventory adjustments"
    And the adjustment should be blocked

  Scenario: Custom reason code with required note
    When staff "Jane" submits an adjustment with reason code "OTHER"
    And does not provide a note
    Then the system should display "A note is required for reason code 'Other'"
    And the adjustment should be blocked
    When "Jane" provides note "Found box behind shelf during cleaning"
    And resubmits
    Then the adjustment should proceed (subject to threshold rules)


5. Setup & Configuration Module


5.1 Overview & Scope

Module 5 centralizes all tenant-level system configuration for the POS platform. Every operational behavior in Modules 1 through 4 – how a sale is processed, how a customer is identified, how a product is priced, how inventory is tracked – is governed by configuration defined here. Module 5 is the control plane: it does not process transactions, manage catalog records, or move inventory. It defines the rules, structures, and parameters that those modules consume at runtime.

5.1.1 Executive Summary

A multi-tenant POS system serving five retail stores and one HQ warehouse requires a single, authoritative source for all system-wide configuration. Without centralized setup, configuration drifts across locations, roles are inconsistently enforced, and operational rules become embedded in application logic rather than tenant-controlled settings. Module 5 eliminates this by providing a structured configuration layer that every other module references.

The scope of Module 5 encompasses: system identity and branding, currency and localization, physical location definitions, user identity and role-based access, shift and scheduling configuration, register and terminal management, hardware peripherals, tax rules, receipt templates, payment processing integration, financial accounting codes, operational business rules, inter-store transfer policies, notification and alert routing, RFID hardware integration, system integrations with external platforms, data import/export tooling, audit logging configuration, and tenant onboarding workflows.

Design principle: Module 5 defines how things are configured, not how things operate day-to-day. For example, Module 5 defines that a location exists, its timezone, and its tax rate. Module 1 (Sales) uses that tax rate when calculating a transaction total. Module 5 defines that a user has the MANAGER role with permission to void transactions. Module 1 enforces that permission at the point of sale.

5.1.2 Module Dependencies

Module 5 is the foundational configuration layer consumed by all operational modules. It has no upstream module dependencies – it is configured directly by tenant administrators.

flowchart TD
    M5["Module 5\nSetup & Configuration"]

    M1["Module 1\nSales & POS"]
    M2["Module 2\nCustomers"]
    M3["Module 3\nCatalog"]
    M4["Module 4\nInventory"]

    M5 -->|Users, roles, registers,\ntax rules, payment config,\nreceipt templates, clock-in/out config| M1
    M5 -->|Users, roles,\nlocation assignments,\ncustomer data policies| M2
    M5 -->|Users, roles,\nbarcode config,\nvendor settings,\nlabel printers| M3
    M5 -->|Users, roles,\nlocations,\ntransfer rules,\nRFID config| M4

    style M5 fill:#7b2d8e,stroke:#5a1d6e,color:#fff
    style M1 fill:#264653,stroke:#1d3557,color:#fff
    style M2 fill:#264653,stroke:#1d3557,color:#fff
    style M3 fill:#264653,stroke:#1d3557,color:#fff
    style M4 fill:#264653,stroke:#1d3557,color:#fff

Downstream consumers (Module 5 provides):

Consumer ModuleConfiguration ProvidedPurpose
Module 1 (Sales)Registers, profiles, tax rates, payment processors, receipt templates, user roles, clock-in/out configuration, cash drawer settings, discount limitsControls POS terminal behavior, payment routing, receipt output, and staff permissions during sales.
Module 2 (Customers)User roles, data retention policies, communication preferences defaults, location assignmentsGoverns who can view/edit customer data, default privacy settings, and location-scoped customer association.
Module 3 (Catalog)Barcode format, label printer config, vendor registry, user roles, approval thresholds, Shopify integration settingsControls barcode generation, label printing, vendor management permissions, and external catalog sync.
Module 4 (Inventory)Locations, transfer rules, RFID reader config, user roles, reorder thresholds, count policiesDefines physical topology, transfer approval rules, and counting schedules.

5.1.3 Functional Scope

The following table enumerates all functional areas covered by Module 5 and their section references.

#SectionDomainDescription
5.1Overview & ScopeFoundationModule purpose, dependencies, and section index
5.2System Settings & BrandingIdentityTenant identity, operational defaults, and visual branding
5.3Multi-Currency ConfigurationLocalizationCurrency definitions, exchange rates, and display formatting
5.4LocationsTopologyPhysical locations and location type definitions
5.5Users & RolesAccess ControlUser profiles, role definitions, and feature toggle matrix
5.6Time Tracking (Clock-In / Clock-Out)Time TrackingSimple clock-in/clock-out time recording for payroll
5.7Registers & TerminalsHardwareRegister registry, device pairing, profiles, and peripheral assignments
5.8Printer ConfigurationHardwarePrinter registry, driver settings, and printer-location assignments
5.9Tax ConfigurationFinancialTax rates, tax classes, and location-level tax rules
5.10Notification & Alert RulesCommunicationAlert routing, escalation paths, and notification channel preferences
5.11Payment ProcessingFinancialPayment processor integration, terminal pairing, and gateway configuration
5.12Accounting & GL MappingFinancialChart of accounts, GL code assignments, and financial period definitions
5.13Operational Business RulesRules EngineConfigurable thresholds, approval limits, and policy toggles
5.14Receipt TemplatesOutputReceipt layout configuration, template variables, and format options
5.15Transfer & Logistics RulesOperationsTransfer approval thresholds, routing rules, and carrier configuration
5.16RFID ConfigurationHardwareReader registration, antenna settings, and scan session parameters
5.17System IntegrationsExternalShopify, QuickBooks, and third-party API connection management
5.18Data Import / ExportDataBulk data import templates, export scheduling, and format configuration
5.19Audit & ComplianceGovernanceAudit log retention, compliance settings, and data purge policies
5.20Tenant OnboardingLifecycleInitial setup wizard, seed data provisioning, and go-live checklist
5.21User StoriesAcceptanceGherkin-format acceptance criteria for all Module 5 functionality

5.2 System Settings & Branding

Scope: Tenant-level identity, operational defaults, and visual branding configuration. These settings establish the foundational parameters that all other modules reference – the tenant’s name, timezone, date formatting, session policies, and customer-facing visual identity. Settings are organized into three categories: Core (identity and localization), Operational (runtime behavior), and Branding (visual presentation).

5.2.1 Core Settings

Core settings define the tenant’s identity and localization defaults. These values are established during onboarding (Section 5.20) and rarely change after initial configuration.

SettingKeyTypeRequiredDefaultDescription
Tenant Nametenant_nameString(100)YesTrading name displayed in UI headers and reports
Legal Entity Namelegal_entity_nameString(200)YesRegistered business name for invoices and legal documents
Company Logocompany_logo_urlString(500)NoSystem defaultURL to uploaded logo image (PNG/SVG, max 2MB, min 200x200px)
Default Timezonedefault_timezoneString(50)YesAmerica/New_YorkIANA timezone identifier; applies to all locations unless overridden at location level
Default Currencydefault_currencyString(3)YesUSDISO 4217 currency code; set at onboarding, immutable after first transaction
Date Formatdate_formatEnumYesMM/DD/YYYYDisplay format: MM/DD/YYYY or DD/MM/YYYY; tenant-wide preference
Time Formattime_formatEnumYes12hDisplay format: 12h (3:00 PM) or 24h (15:00); tenant-wide preference
Fiscal Year Startfiscal_year_start_monthInteger(1-12)Yes1 (January)Month number when the fiscal year begins; affects financial reporting periods

5.2.2 Operational Settings

Operational settings control runtime behavior across the POS system. These are actively tuned by administrators as business needs evolve.

SettingKeyTypeRequiredDefaultDescription
Auto-Logout Timeoutauto_logout_minutesIntegerYes30Minutes of inactivity before automatic POS session logout (range: 5-120)
Max Session Durationmax_session_hoursIntegerYes8Maximum hours a POS session can remain active before forced re-authentication (range: 1-24)
Barcode Formatbarcode_formatEnumYesCODE128Preferred barcode symbology for system-generated barcodes: CODE128, EAN13, UPCA
Default Print Modedefault_print_modeEnumYesTHERMALDefault receipt output: THERMAL (80mm roll), A4 (full page), EMAIL_ONLY
Failed Login Lockoutfailed_login_maxIntegerYes5Number of consecutive failed PIN/password attempts before temporary lockout
Lockout Durationlockout_duration_minutesIntegerYes15Minutes a user account is locked after exceeding failed login threshold

Cross-Reference: See Module 5, Section 5.14 for receipt template configuration including default printer assignment per location.

5.2.3 Business Hours & Holiday Calendar

Business hours are configured per location, supporting different schedules per day of week. Holidays override normal business hours for specific dates.

Business Hours Data Model

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
location_idUUIDYesFK to locations table
day_of_weekInteger(0-6)Yes0 = Sunday, 1 = Monday, …, 6 = Saturday
open_timeTimeNo09:00Store opening time (null = closed this day)
close_timeTimeNo21:00Store closing time (null = closed this day)
is_closedBooleanYesfalseOverrides open/close times; true = location closed this day

Holiday Calendar Data Model

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
holiday_dateDateYesCalendar date of the holiday
nameString(100)YesHoliday name (e.g., “Thanksgiving”, “Independence Day”)
applies_toEnumYesALLALL (all locations), STORES_ONLY, SPECIFIC (use junction table)
is_closedBooleanYestrueWhether locations are closed on this date
modified_open_timeTimeNonullOverride open time if not fully closed (e.g., holiday shortened hours)
modified_close_timeTimeNonullOverride close time if not fully closed
is_recurringBooleanYesfalseIf true, repeats annually on the same month/day

Business Rules:

  • Holiday entries override normal business hours for matching dates.
  • When is_closed = true, POS terminals at affected locations display a “Location Closed” banner and block new transactions.
  • When modified hours are set, the system uses those hours instead of normal business hours for that date.
  • Recurring holidays auto-generate entries for the current fiscal year during onboarding and can be manually adjusted per year.

5.2.4 Branding Settings

Branding settings control the visual presentation of the POS system, customer-facing displays, printed receipts, and exported reports.

SettingKeyTypeRequiredDefaultDescription
Primary Colorbrand_primary_colorString(7)Yes#1A1A2EHex color code for primary UI elements (headers, buttons, navigation)
Accent Colorbrand_accent_colorString(7)Yes#E94560Hex color code for accent elements (highlights, active states, badges)
Login Backgroundlogin_bg_image_urlString(500)NoSystem defaultURL to custom login page background image (JPG/PNG, max 5MB, 1920x1080 recommended)
Login Taglinelogin_taglineString(200)NonullCustom text displayed below the company logo on the login screen
Receipt Logoreceipt_logo_urlString(500)Nocompany_logo_urlLogo printed/displayed on receipts; falls back to company logo if not set
Report Header Logoreport_header_logo_urlString(500)Nocompany_logo_urlLogo displayed in the header of printed and exported reports
Report Header Addressreport_header_addressTextNonullCompany address block printed on report headers
Customer Display Welcomecustomer_display_welcomeString(200)No"Welcome!"Welcome message shown on customer-facing displays
Customer Display Promo Imagescustomer_display_promo_urlsJSONBNo[]Array of image URLs for rotating promotional display on customer-facing screens

Cross-Reference: See Module 5, Section 5.14 for receipt-specific branding (receipt logo placement, footer text, color printing support).

5.2.5 System Settings Data Model

All settings are stored in a key-value table with JSONB values, enabling flexible schema evolution without database migrations.

system_settings Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
setting_keyString(100)YesUnique setting identifier within tenant (e.g., tenant_name, auto_logout_minutes)
setting_valueJSONBYesSetting value; JSONB supports strings, numbers, booleans, arrays, and objects
categoryEnumYesCORE, OPERATIONAL, BRANDING
updated_byUUIDYesFK to users table; last user who modified this setting
updated_atDateTimeYesAutoTimestamp of last modification

Unique constraint: (tenant_id, setting_key)

location_settings Table (Per-Location Overrides)

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
location_idUUIDYesFK to locations table
setting_keyString(100)YesSetting identifier being overridden at location level
setting_valueJSONBYesLocation-specific override value
updated_byUUIDYesFK to users table
updated_atDateTimeYesAutoTimestamp of last modification

Unique constraint: (tenant_id, location_id, setting_key)

Resolution order: Location-level setting overrides tenant-level setting. If no location override exists, the tenant-level value is used.

Overridable settings: Not all settings support location-level override. The following settings are overridable per location: default_timezone, auto_logout_minutes, max_session_hours, default_print_mode, barcode_format.


5.3 Multi-Currency Configuration

Scope: Defining the base currency and optional additional currencies for vendor purchase order support. All POS sales transactions and financial reports operate exclusively in the tenant’s base currency. Multi-currency support exists solely to enable purchase orders denominated in a vendor’s native currency, with manual exchange rate management and date-stamped rate history.

5.3.1 Currency Model

Each tenant has exactly one base currency, established at onboarding and immutable after the first transaction is recorded. Additional currencies are activated to support vendor procurement workflows where the vendor invoices in a foreign currency.

Currency Data Model

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
codeString(3)YesISO 4217 currency code (e.g., USD, EUR, GBP, CAD)
nameString(50)YesDisplay name (e.g., “US Dollar”, “Euro”, “British Pound”)
symbolString(5)YesCurrency symbol (e.g., $, , £)
decimal_placesIntegerYes2Number of decimal places for amounts (0-4)
symbol_positionEnumYesBEFORESymbol placement: BEFORE ($100.00) or AFTER (100.00€)
thousands_separatorString(1)Yes,Thousands grouping character: , or . or (space)
decimal_separatorString(1)Yes.Decimal point character: . or ,
is_baseBooleanYesfalseWhether this is the tenant’s base currency (exactly one per tenant)
is_activeBooleanYestrueWhether this currency is available for selection on new POs
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, code)

Business Rules:

  • Exactly one currency per tenant must have is_base = true. This constraint is enforced at the application level.
  • The base currency cannot be deactivated (is_active cannot be set to false for the base currency).
  • The base currency code cannot be changed after the first transaction is recorded in the system.
  • Deactivating a non-base currency prevents it from being selected on new POs but does not affect existing POs already denominated in that currency.

5.3.2 Exchange Rates

Exchange rates are manually entered by an administrator. The system does not integrate with external rate feeds or auto-update rates. Each rate entry is date-stamped; the system uses the most recent rate on or before the PO date when converting vendor currency amounts to the base currency.

Exchange Rate Data Model

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
from_currency_idUUIDYesFK to currencies table; the source currency
to_currency_idUUIDYesFK to currencies table; the target currency (typically the base currency)
rateDecimal(12,6)YesExchange rate: 1 unit of from_currency = rate units of to_currency
effective_dateDateYesDate from which this rate is effective
created_byUUIDYesFK to users table; administrator who entered the rate
created_atDateTimeYesAutoRecord creation timestamp

Unique constraint: (tenant_id, from_currency_id, to_currency_id, effective_date)

Rate Resolution Logic:

  • When a PO is created or received in a foreign currency, the system looks up the most recent exchange_rate entry where effective_date <= PO date.
  • If no rate exists for the currency pair, the system blocks the PO with an error: “No exchange rate found for [CURRENCY] as of [DATE]. Enter a rate in Setup > Currencies.”
  • Exchange rate changes do NOT retroactively affect existing POs. The rate is captured and stored on the PO at creation time.

5.3.3 Currency Use Cases

Use CaseCurrency BehaviorModule Reference
Vendor Purchase OrdersPO can be denominated in vendor’s currency; line totals display in both vendor currency and base currencyModule 4, Section 4.3
PO Receiving / Landed CostReceived goods are costed in base currency using the exchange rate captured at PO creationModule 4, Section 4.4
Sales TransactionsAlways in base currency (USD). No foreign currency tender support.Module 1, Section 1.3
Financial ReportsAlways in base currencyModule 5, Section 5.12
Customer Accounts / CreditAlways in base currencyModule 2

5.3.4 Currency Display Format Examples

CurrencyFormatExample
USD (default)$1,234.56Symbol before, comma thousands, period decimal
EUR1.234,56 €Symbol after, period thousands, comma decimal
GBP£1,234.56Symbol before, comma thousands, period decimal
JPY¥1,234Symbol before, comma thousands, zero decimal places

5.4 Locations

Scope: Defining the physical topology of the tenant’s retail operation – store locations and warehouse facilities. Locations are the organizational unit for inventory, staffing, registers, and reporting. Every inventory balance, every register, every user assignment, and every transaction is scoped to a location.

5.4.1 Location Types

Two location types are supported. The type determines which operational capabilities are available at the location.

TypeCodeDescriptionCapabilities
StoreSTORERetail store location; customer-facing with POS registers and staffSales, returns, exchanges, customer service, inventory counts, receiving, transfers (send and receive)
WarehouseWAREHOUSEDistribution or HQ facility; receives vendor shipments, distributes to storesReceiving, transfers (send only to stores), inventory counts, purchase order management. No customer-facing POS.

Business Rules:

  • A warehouse location cannot have registers assigned (no POS capability).
  • A warehouse location does not receive inbound transfers from stores. Transfer direction is one-way: Warehouse -> Stores, and bidirectional between Stores (Store <-> Store).
  • A tenant must have at least one STORE location to process sales.
  • The HQ warehouse receives vendor shipments and distributes stock to retail stores.

Cross-Reference: The HQ-as-warehouse pattern is documented in the SalesSight inventory analysis methodology. HQ is the distribution hub, not a retail location. Online orders displayed as “HQ sales” are fulfilled from physical stores.

5.4.2 Location Data Model

locations Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
codeString(10)YesUnique short code within tenant (e.g., GM, HM, LM, NM, HQ)
nameString(100)YesDisplay name (e.g., “Garden Mall”, “Heritage Mall”, “Headquarters”)
typeEnumYesSTORE or WAREHOUSE
address_line_1String(200)YesStreet address
address_line_2String(200)NonullSuite, unit, floor
cityString(100)YesCity
stateString(50)YesState or province
zipString(20)YesPostal / ZIP code
countryString(2)YesUSISO 3166-1 alpha-2 country code
phoneString(20)NonullLocation phone number
emailString(200)NonullLocation email address
timezoneString(50)YesTenant defaultIANA timezone identifier; overrides tenant default timezone
tax_jurisdiction_idUUIDYesFK to tax_jurisdictions table; defines the compound tax jurisdiction for this location. See Section 5.9 for tax jurisdiction and rate configuration.
is_activeBooleanYestrueWhether this location is operational
is_franchiseBooleanYesfalseIndicates whether this location operates as a franchise (true) or is company-owned (false). Franchise locations may have different operational rules, reporting requirements, and fee structures.
sort_orderIntegerYes0Display ordering in dropdowns and reports
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, code)

Cross-Reference: See Module 5, Section 5.9 for tax jurisdiction and compound rate configuration. Each location references a tax_jurisdictions record via tax_jurisdiction_id, which defines the compound tax rates (State + County + City) applied at that location. See Section 5.9.1 for the tax_jurisdictions and tax_rates tables.


5.5 Users & Roles

Scope: Defining user profiles, authentication credentials, role-based access control, location assignments, and the feature toggle matrix that governs what each role can and cannot do within the system. Users are the human operators of the POS platform; roles determine their permissions. Every action in the system is attributable to a specific user, and every capability is gated by that user’s assigned role and feature toggles.

5.5.1 User Profile

Each user represents a staff member, manager, or administrator who interacts with the POS system. Users authenticate via email/password for management access and via PIN for POS register mode.

users Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
emailString(200)YesLogin email; unique per tenant
password_hashString(255)YesBcrypt-hashed password for Nexus POS management login
display_nameString(100)YesFull name displayed in UI, receipts, and reports
pinString(6)Yes4-6 digit numeric PIN for POS terminal login; stored as bcrypt hash
role_idUUIDYesFK to roles table
employee_idString(20)NonullTenant-assigned employee identifier (e.g., badge number, payroll ID)
commission_rate_percentDecimal(5,2)NonullDefault commission rate for this user (e.g., 5.00 for 5%). Null = no commission.
default_register_idUUIDNonullFK to registers table; preferred register for auto-assignment at login
hire_dateDateNonullEmployee hire date for reporting and tenure tracking
phoneString(20)NonullContact phone number
avatar_urlString(500)NonullURL to user avatar image for POS display
is_activeBooleanYestrueWhether user can log in; deactivated users cannot authenticate
last_login_atDateTimeNonullTimestamp of most recent successful login
failed_login_countIntegerYes0Consecutive failed login attempts; resets on successful login
locked_untilDateTimeNonullIf set, user is locked out until this timestamp
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, email), (tenant_id, pin)

Business Rules:

  • PIN must be unique within a tenant. Two users at the same tenant cannot share a PIN.
  • Deactivating a user (is_active = false) immediately invalidates all active sessions. The user cannot log in until reactivated.
  • Deleting a user is not supported; users are deactivated. All historical transactions, audit entries, and reports retain the user reference.
  • commission_rate_percent is the user’s default rate. Module 1, Section 1.14 details how commission is calculated per transaction and how the rate can be overridden per sale.

Cross-Reference: See Module 1, Section 1.14 for commission calculation logic including split commissions and override rates.

5.5.2 User-Location Assignment

Users can be assigned to one or more locations. The primary location determines which location the POS terminal defaults to at login. Multi-location users (e.g., managers overseeing two stores) can switch locations within the UI.

user_locations Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
user_idUUIDYesFK to users table
location_idUUIDYesFK to locations table
is_primaryBooleanYesfalseWhether this is the user’s primary/default location (exactly one per user)
created_atDateTimeYesAutoRecord creation timestamp

Unique constraint: (user_id, location_id)

Business Rules:

  • Every active user must have at least one location assignment.
  • Exactly one location assignment per user must have is_primary = true.
  • Location assignments are informational and used for default location selection, reporting filters, and organizational grouping. They do not restrict transaction processing — any user can process transactions at any location within their tenant.
  • Removing a user’s last location assignment automatically deactivates the user.

5.5.3 Predefined Roles

The system ships with five predefined roles. These cover the standard organizational structure of a multi-store retail operation. Roles are tenant-scoped: each tenant gets their own copy of the predefined roles at onboarding, which they can then customize via the feature toggle matrix.

roles Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
codeString(20)YesUnique role code within tenant
nameString(50)YesDisplay name
descriptionString(500)NonullRole description
is_systemBooleanYestrueSystem roles cannot be deleted (but can be customized via feature toggles)
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, code)

Predefined Role Definitions

RoleCodeDescriptionTypical Users
StaffSTAFFPOS operator; processes sales, returns, exchanges, and basic inventory tasksSales associates, cashiers
ManagerMANAGERStore manager; approves adjustments, refunds, and price overrides; accesses location-level reportsStore managers, assistant managers
AdminADMINSystem administrator; configures all Module 5 settings, manages users and locationsIT staff, operations director
BuyerBUYERProcurement specialist; creates and manages purchase orders, vendor relationshipsPurchasing agents, buyers
OwnerOWNERFull access; all permissions including financial reports, audit logs, and read-only access to all configurationBusiness owner, CEO

5.5.4 Feature Toggle Matrix

The feature toggle matrix provides granular control over which capabilities each role has access to. Toggles are configured at the tenant level per role – changing a toggle affects all users with that role across the tenant.

role_feature_toggles Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
role_idUUIDYesFK to roles table
feature_codeString(50)YesFeature identifier (e.g., process_sale, void_transaction)
is_enabledBooleanYesWhether this feature is enabled for this role
updated_byUUIDNonullFK to users table; last user who modified this toggle
updated_atDateTimeYesAutoTimestamp of last modification

Unique constraint: (tenant_id, role_id, feature_code)

Default Feature Toggle Configuration

The following matrix defines the default state of each feature toggle per role. Administrators can override any toggle. A checkmark indicates enabled by default; an X indicates disabled by default. All toggles are mutable.

Feature CodeDescriptionStaffManagerAdminBuyerOwner
process_saleCreate and complete a sale transactionYYYNY
process_returnProcess merchandise returns with refundYYYNY
process_exchangeProcess merchandise exchangesYYYNY
apply_discountApply line-item or cart-level discountsYYYNY
void_transactionVoid a completed same-day transactionNYYNY
process_layawayCreate and manage layaway transactionsYYYNY
inventory_countParticipate in physical inventory countsYYYNN
inventory_adjustCreate manual inventory adjustmentsNYYNN
create_transferInitiate inter-store inventory transfersNYYNY
approve_transferApprove outbound transfer requestsNYYNY
create_poCreate vendor purchase ordersNNYYY
approve_poApprove purchase orders for submissionNYYNY
receive_shipmentProcess inbound receiving (PO or transfer)YYYYN
price_changeModify product pricing in the catalogNYYNY
view_reportsAccess reporting dashboards and exportsNYYYY
manage_usersCreate, edit, deactivate user accountsNNYNY
manage_settingsModify Module 5 configuration settingsNNYNY
view_cost_dataView product cost, margin, and vendor pricingNYYYY
manage_customersCreate and edit customer profilesYYYNY
view_audit_logAccess system audit trailNNYNY
manage_gift_cardsIssue and adjust gift card balancesNYYNY
override_priceOverride selling price at POS beyond discount limitsNYYNY
cash_drawer_operationsOpen cash drawer, perform cash drops, reconcile drawerYYYNY
end_of_dayExecute end-of-day close proceduresNYYNY

Business Rules:

  • Feature toggles are evaluated at runtime. Changing a toggle takes effect immediately for all active sessions of users with that role.
  • The OWNER role cannot have manage_settings or manage_users toggled off – these are locked to true for the OWNER role to prevent lockout.
  • Custom roles can be created by duplicating an existing role’s toggle configuration and modifying it. Custom roles have is_system = false.

5.5.5 User Authentication Flow

sequenceDiagram
    autonumber
    participant U as User
    participant POS as POS Terminal
    participant API as Backend
    participant DB as DB

    Note over U, DB: POS Terminal Login (PIN-based)

    U->>POS: Enter 4-6 Digit PIN
    POS->>API: POST /auth/pin-login {pin, register_id}
    API->>DB: Lookup user by PIN hash + tenant_id

    alt User Found & Active
        API->>DB: Check failed_login_count < max threshold
        alt Not Locked
                API->>DB: Reset failed_login_count = 0
                API->>DB: Update last_login_at
                API->>DB: Load role + feature toggles
                API-->>POS: Auth Token + User Profile + Permissions
                POS->>POS: Render POS UI with role-appropriate menus
        else Account Locked
            API-->>POS: "Account locked. Try again in X minutes."
        end
    else User Not Found or Inactive
        API->>DB: Increment failed_login_count (by register/IP)
        API-->>POS: "Invalid PIN"
    end

Cross-Reference: See Module 5, Section 5.6 for clock-in/clock-out time tracking.


5.6 Time Tracking (Clock-In / Clock-Out)

Scope: Recording staff clock-in and clock-out times for basic time tracking and payroll reporting. The system provides a simple punch-clock model — staff clock in via the POS terminal using their PIN, and clock out at the end of their work period. This section does not implement shift scheduling, shift types, or workforce management.

5.6.1 Clock-In / Clock-Out

clock_records Table:

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesFK to tenants table; owning tenant
user_idUUIDYesFK to users table; employee who clocked in/out
location_idUUIDYesFK to locations table; location where clock event occurred
clock_inDateTimeYesTimestamp when user clocked in
clock_outDateTimeNonullTimestamp when user clocked out (null = currently clocked in)
notesTextNonullOptional notes (e.g., reason for late clock-out, manager override note)
created_atDateTimeYesAutoRecord creation timestamp

Business Rules:

  • A user cannot clock in if they are already clocked in at any location (must clock out first).
  • Clock-out is required before end-of-day close procedures can complete at the location.
  • If a user forgets to clock out, a manager can manually enter the clock-out time with an audit note in the notes field.
  • Clock-in records are retained indefinitely for payroll and audit purposes.
  • Maximum clock-in duration: 16 hours. If no clock-out is recorded within 16 hours, the system sends an alert to the location manager.

Cross-Reference: See Module 1, Section 1.8 for end-of-day cash drawer procedures that typically coincide with clock-out.


5.7 Registers & Terminals

Scope: Defining the register registry, device pairing, register profiles that control available functionality, and peripheral device assignments. A register is the logical unit representing a point-of-sale station at a location. Each register is paired with one or more physical devices and linked to peripherals (printers, scanners, payment terminals, cash drawers). Register profiles determine which POS functions are available on each terminal type.

5.7.1 Register Registry

Each location maintains a numbered set of registers. Registers are logical entities that persist across hardware replacements – when a device is swapped, the register retains its identity, transaction history, and peripheral assignments.

registers Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
location_idUUIDYesFK to locations table
register_numberString(20)YesUnique register identifier within location (e.g., REG-001, REG-002)
nameString(100)NonullFriendly name (e.g., “Main Counter”, “Back Register”, “Floor Mobile 1”)
profile_idUUIDYesFK to register_profiles table; determines available functions
statusEnumYesACTIVEACTIVE, MAINTENANCE, RETIRED
ip_addressString(45)NonullNetwork IP address of the physical device paired to this register. Supports IPv4 and IPv6.
notesTextNonullAdministrative notes (e.g., “New iPad deployed 2026-01-15”)
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, location_id, register_number)

Business Rules:

  • A register in MAINTENANCE status cannot accept new transactions. Active sessions are preserved but no new sales can be initiated.
  • A register in RETIRED status is permanently decommissioned. It cannot be reactivated. Its transaction history is preserved.
  • Registers cannot be deleted; only retired. This ensures audit trail integrity.
  • Warehouse-type locations cannot have registers assigned.
  • A register’s network IP address (ip_address) can be modified a maximum of 2 times within any rolling 365-day period. IP changes are automatically tracked in the register_ip_changes audit table. Before updating the IP address, the system queries: SELECT COUNT(*) FROM register_ip_changes WHERE register_id = :id AND changed_at >= NOW() - INTERVAL '365 days'. If COUNT >= 2, the update is rejected with error: [ERR-5071] IP address change limit reached. A register's IP address can only be changed 2 times per year. Contact the system owner for an override.

register_ip_changes Table:

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesFK to tenants table; owning tenant
register_idUUIDYesFK to registers table
old_ipString(45)NonullPrevious IP address (null for first assignment)
new_ipString(45)YesNew IP address being assigned
changed_byUUIDYesFK to users table; user who made the change
changed_atDateTimeYesAutoTimestamp of the IP change

5.7.2 Register State Machine

stateDiagram-v2
    [*] --> ACTIVE: Register Created
    ACTIVE --> MAINTENANCE: take_offline
    MAINTENANCE --> ACTIVE: bring_online
    ACTIVE --> RETIRED: decommission
    MAINTENANCE --> RETIRED: decommission
    RETIRED --> [*]

    note right of ACTIVE
        Accepting transactions
        Device paired and online
        Peripherals connected
    end note

    note right of MAINTENANCE
        Temporarily offline
        No new transactions
        Active sessions preserved
        Hardware swap / repair
    end note

    note right of RETIRED
        Permanently decommissioned
        Cannot reactivate
        History preserved
    end note

State Transition Rules:

TransitionFromToTriggerAuthorizationSide Effects
take_offlineACTIVEMAINTENANCEManual (admin/manager)ADMIN or MANAGER roleActive sessions warned; no new sales
bring_onlineMAINTENANCEACTIVEManual (admin/manager)ADMIN or MANAGER roleRegister available for transactions
decommissionACTIVE or MAINTENANCERETIREDManual (owner only)OWNER role onlyRegister permanently disabled; device pairing cleared; requires type-to-confirm (see below)

Register Retirement Safety: Register retirement (decommission) is restricted to the OWNER role only. When the owner initiates retirement, the system displays a confirmation dialog with the following warning:

‘This action permanently retires this register. Retired registers cannot be reactivated. All transaction history will be preserved but no new transactions can be processed. This action cannot be undone or reverted.’

The owner must type the word RETIRE (case-sensitive, exact match) in a confirmation text field before the system proceeds. If the typed text does not match exactly, the action is blocked with error: [ERR-5072] Confirmation text does not match. Type RETIRE to confirm.

5.7.3 Device Pairing

Each register is associated with one or more physical devices. Devices are the hardware (iPad, PC terminal, mobile phone) on which the POS application runs. A register can have multiple paired devices (e.g., a backup iPad) but only one may be the active/primary device at any time.

devices Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
register_idUUIDYesFK to registers table
hardware_idString(100)YesUnique device identifier (serial number, UDID, or system-generated fingerprint)
device_typeEnumYesIPAD, PC_TERMINAL, MOBILE, ANDROID_TABLET
device_nameString(100)NonullFriendly name (e.g., “iPad Pro 12.9 - Main Counter”)
os_versionString(50)NonullOperating system version (e.g., “iPadOS 17.4”, “Windows 11”)
app_versionString(20)NonullPOS application version installed (e.g., “2.3.1”)
is_primaryBooleanYesfalseWhether this is the active device for the register (exactly one per register)
last_seen_atDateTimeNonullLast successful heartbeat or API call from this device
last_sync_atDateTimeNonullLast successful data synchronization timestamp
paired_atDateTimeYesAutoWhen this device was first paired to the register
paired_byUUIDYesFK to users table; admin who paired the device

Unique constraint: (tenant_id, hardware_id)

Business Rules:

  • A hardware_id can only be paired to one register at a time across the entire tenant. Pairing to a new register automatically unpairs from the previous register.
  • Exactly one device per register must be is_primary = true. When a new device is set as primary, the previous primary is automatically set to is_primary = false.
  • A device that has not sent a heartbeat in 5 minutes is flagged as “Offline” in the admin dashboard. After 24 hours without contact, the device status is escalated to “Disconnected” with an alert to the admin.
  • app_version is reported by the device at each heartbeat. The admin dashboard highlights devices running outdated versions.

5.7.4 Register Profiles

Register profiles define which POS functions are available on a terminal. Two profiles are provided by default; tenants cannot create custom profiles (this prevents an explosion of untested UI configurations).

register_profiles Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
codeString(20)YesUnique profile code within tenant
nameString(50)YesDisplay name
descriptionString(500)NonullProfile description
allowed_functionsJSONBYesArray of function codes available on this profile
is_systemBooleanYestrueSystem profiles cannot be deleted
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, code)

Default Profile Definitions

ProfileCodeDescriptionAvailable Functions
Full POSFULL_POSStandard counter terminal with complete POS capabilitysale, return, exchange, layaway, hold, void, inventory_lookup, price_check, cash_drawer, customer_management, gift_card, reports, end_of_day, park_sale, special_order
Mobile CheckoutMOBILEHandheld device for floor-based sales assistancesale, price_check, inventory_lookup, customer_lookup, park_sale

Function availability comparison:

FunctionFull POSMobile
saleYY
returnYN
exchangeYN
layawayYN
holdYN
voidYN
inventory_lookupYY
price_checkYY
cash_drawerYN
customer_managementYN
customer_lookupYY
gift_cardYN
reportsYN
end_of_dayYN
park_saleYY
special_orderYN

Business Rules:

  • The register profile controls which menu items and action buttons are rendered on the POS UI. Functions not in the profile’s allowed_functions array are hidden from the interface entirely.
  • User role permissions (Section 5.5.4) are enforced IN ADDITION TO profile restrictions. A function must be allowed by BOTH the register profile AND the user’s role feature toggles. For example, a Staff user on a Full POS terminal cannot void a transaction because their role toggle void_transaction = false, even though the profile allows the void function.

5.7.5 Peripheral Assignments

Each register has linked peripheral devices that provide physical I/O capabilities. Peripherals are assigned to registers via a junction table that references the device registry from the appropriate configuration section.

register_peripherals Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key, system-generated
tenant_idUUIDYesOwning tenant
register_idUUIDYesFK to registers table
peripheral_typeEnumYesType of peripheral (see enumeration below)
peripheral_ref_idUUIDNonullFK to the peripheral’s registry table (e.g., printers.id, payment_terminals.id)
connection_typeEnumYesUSB, BLUETOOTH, NETWORK, BUILT_IN
is_activeBooleanYestrueWhether this peripheral is currently connected and operational
last_status_checkDateTimeNonullLast successful peripheral status check
created_atDateTimeYesAutoRecord creation timestamp

Unique constraint: (register_id, peripheral_type) – one peripheral per type per register

Peripheral Type Enumeration

Peripheral TypeCodeRequired (Full POS)Required (Mobile)Source Configuration
Receipt PrinterRECEIPT_PRINTERYesNoSection 5.8 (Printer Configuration)
Label PrinterLABEL_PRINTERNoNoSection 5.8 (Printer Configuration)
Barcode ScannerBARCODE_SCANNERYesYesDirect pairing (USB/Bluetooth)
Payment TerminalPAYMENT_TERMINALYesYesSection 5.11 (Payment Processing)
Cash DrawerCASH_DRAWERYesNoDirect pairing (connected via receipt printer kick cable)
Customer DisplayCUSTOMER_DISPLAYNoNoDirect pairing (secondary screen, pole display)
RFID ReaderRFID_READERNoNoSection 5.16 (RFID Configuration)

Business Rules:

  • A register with the FULL_POS profile must have at minimum: receipt printer, barcode scanner, payment terminal, and cash drawer assigned and active before it can process transactions.
  • A register with the MOBILE profile must have at minimum: barcode scanner and payment terminal assigned.
  • Missing required peripherals are flagged on the admin dashboard. The POS terminal displays a warning on login: “Register [REG-001] is missing required peripheral: [Cash Drawer]. Some functions may be unavailable.”
  • Cash drawers are typically connected to the receipt printer via a kick cable (RJ12 connector). The cash drawer opens when the receipt printer sends a drawer kick signal. For this reason, the cash drawer’s operational status is dependent on the receipt printer’s status.

5.7.6 Register-Peripheral Entity Relationship

erDiagram
    REGISTERS ||--o{ DEVICES : "paired with"
    REGISTERS ||--|| REGISTER_PROFILES : "uses profile"
    REGISTERS ||--o{ REGISTER_PERIPHERALS : "has peripherals"
    LOCATIONS ||--o{ REGISTERS : "contains"

    REGISTERS {
        UUID id PK
        UUID tenant_id FK
        UUID location_id FK
        String register_number
        UUID profile_id FK
        Enum status
    }
    DEVICES {
        UUID id PK
        UUID register_id FK
        String hardware_id
        Enum device_type
        Boolean is_primary
        DateTime last_seen_at
    }
    REGISTER_PROFILES {
        UUID id PK
        String code
        String name
        JSONB allowed_functions
    }
    REGISTER_PERIPHERALS {
        UUID id PK
        UUID register_id FK
        Enum peripheral_type
        UUID peripheral_ref_id
        Enum connection_type
        Boolean is_active
    }
    LOCATIONS {
        UUID id PK
        String code
        String name
        Enum type
    }

Cross-Reference: See Module 1 for POS transaction flow and how register context (profile, peripherals) affects the sales workflow. See Module 5, Section 5.8 for the printer registry that peripheral_ref_id references for receipt and label printers. See Module 5, Section 5.11 for the payment terminal configuration that peripheral_ref_id references for payment devices.


5.8 Printers & Peripherals

Scope: Central registry of all printers across all tenant locations, linking printers to registers, and managing network printer discovery. This section covers receipt printers, label printers, and the register-to-printer assignment model.

Cross-Reference: See Module 5, Section 5.7 for register profile definitions and peripheral assignments. See Module 5, Section 5.14 for receipt layout and content configuration.

5.8.1 Printer Registry

Every physical printer in the organization is registered in a central table. Printers are scoped to a specific location and classified by type and connection method.

Printer Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
location_idUUIDYesFK to locations table – physical location where the printer resides
nameString(100)YesHuman-readable name (e.g., “Main Counter Printer”, “Back Office Label Printer”)
typeEnumYesRECEIPT, LABEL
connection_typeEnumYesUSB, NETWORK_IP, BLUETOOTH
connection_addressString(255)YesConnection target: IP:port for NETWORK_IP (e.g., “192.168.1.50:9100”), device path for USB (e.g., “/dev/usb/lp0”), MAC address for BLUETOOTH
modelString(100)NoManufacturer model identifier (e.g., “Epson TM-T88VI”, “Zebra ZD421”, “Star TSP143IV”)
paper_widthEnumYesReceipt: 58MM, 80MM. Label: 25x50MM, 50x25MM, 50x75MM, CUSTOM
is_sharedBooleanYesWhether multiple registers can use this printer simultaneously (default: false)
is_activeBooleanYesSoft-delete flag (default: true)
last_health_checkDateTimeNoTimestamp of the most recent successful health check ping
last_health_statusEnumNoONLINE, OFFLINE, ERROR, UNKNOWN
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

5.8.2 Receipt Printers

Receipt printers produce transaction receipts, X/Z-reports, and end-of-day summaries. Every register with a Full POS profile (see Section 5.7) requires exactly one primary receipt printer.

Receipt Printer Specifications:

AttributeOptionsNotes
Paper Width58mm (compact), 80mm (standard)Configured per printer; determines receipt layout column width
ConnectionUSB (direct), Network IP (shared)USB printers are 1:1 with a register; Network IP printers can be shared
Print SpeedVaries by modelMinimum recommended: 200mm/sec for high-volume registers
Auto-CutterRequired for all receipt printersFull or partial cut supported
Cash Drawer KickSupported via printer relayPrinter sends electrical pulse to open drawer on receipt print

Business Rules:

  • Each register in a Full POS profile must be linked to exactly one primary receipt printer. Registers with a Mobile POS or Inventory-Only profile do not require a receipt printer.
  • A single receipt printer may serve multiple registers only if is_shared = true and connection_type = NETWORK_IP. USB printers cannot be shared.
  • When a receipt printer is marked is_active = false, any register linked to it as primary receipt printer will display a configuration warning on the POS terminal dashboard.

5.8.3 Label Printers

Label printers produce barcode labels, price tags, and shelf tags. Label printers are typically shared resources used from the back office or receiving area, though they may also be linked to individual registers.

Supported Label Sizes:

Size CodeDimensionsCommon Use
25x50MM1“ x 2“Small barcode labels, jewelry tags
50x25MM2“ x 1“Standard shelf tags, price labels
50x75MM2“ x 3“Hang tags with barcode + price + description
CUSTOMUser-definedTenant-configured custom dimensions

Business Rules:

  • Label printers are always shared (is_shared = true by default) and can be linked to multiple registers.
  • Label template selection is driven by the label size configured on the printer and the template definitions in Module 3, Section 3.10.
  • A location may have zero or more label printers. Label printing is optional – stores without a label printer can still operate but cannot print labels locally.

Cross-Reference: See Module 3, Section 3.10 for label template definitions, barcode symbology, and print queue management.

5.8.4 Register-Printer Linking

The register_printers junction table defines which printers are available to each register and in what role.

Register-Printer Assignment Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
register_idUUIDYesFK to registers table
printer_idUUIDYesFK to printers table
printer_roleEnumYesPRIMARY_RECEIPT, LABEL, SECONDARY_RECEIPT
is_defaultBooleanYesWhether this is the default printer for the given role (default: true)
created_atDateTimeYesRecord creation timestamp

Printer Role Definitions:

RoleRequiredMax Per RegisterDescription
PRIMARY_RECEIPTYes (Full POS)1Main receipt printer for transactions, X/Z-reports
LABELNo1Label printer for barcode/price tag printing
SECONDARY_RECEIPTNo1Backup receipt printer; used if primary is offline

Uniqueness Constraint: A register may have at most one printer per role. The composite key (register_id, printer_role) is unique.

5.8.5 Network Printer Discovery

Administrators can scan the local network subnet for printers to streamline the registration process.

Discovery Flow:

sequenceDiagram
    autonumber
    participant A as Admin
    participant UI as Nexus POS
    participant API as Backend
    participant NET as Local Network

    A->>UI: Click "Discover Printers"
    UI->>API: POST /printers/discover
    API->>NET: Scan subnet for devices on port 9100 (RAW), 631 (IPP)
    NET-->>API: Respond with discovered IPs and device info
    API-->>UI: Return discovered printer list

    Note right of UI: Display: IP, hostname, model (if available), port

    A->>UI: Select discovered printer
    A->>UI: Assign name, type (RECEIPT/LABEL), paper width
    UI->>API: POST /printers
    API-->>UI: Printer registered successfully

Discovery Rules:

  • Scan is limited to the local subnet of the location’s network.
  • Discovery returns IP address, hostname (if resolvable), and model string (if the printer supports SNMP or IPP device identification).
  • Discovered printers are presented as candidates – the administrator must explicitly add them to the registry with a name and type assignment.
  • Discovery does not modify any existing printer records.

5.8.6 Printer Health Monitoring

The system performs periodic health checks on all active network printers.

SettingValueDescription
Health check intervalEvery 5 minutesBackground ping to NETWORK_IP printers only
Offline threshold3 consecutive failuresPrinter status changes to OFFLINE after 3 failed pings
Alert triggerOn status change to OFFLINEDashboard notification sent to location manager
USB printersNot health-checkedUSB status determined at print time

Business Rules:

  • Health checks apply only to printers with connection_type = NETWORK_IP.
  • When a primary receipt printer goes offline, the register automatically attempts to use the secondary receipt printer (if configured).
  • Printer health status is visible on the Nexus POS dashboard per location.

5.9 Tax Configuration

Scope: Location-level compound tax configuration using a 3-level jurisdiction model (State / County / City) with support for product-level and customer-level exemptions. Each location references a tax jurisdiction; all active rates within that jurisdiction are summed at time of sale to produce the effective compound rate.

Cross-Reference: See Module 1, Section 1.17 for the tax calculation engine and line-item tax computation. See Module 2 for customer tax exemption fields. See Module 3, Section 3.1 for product-level tax exemption.

5.9.1 Tax Jurisdiction and Rate Setup

Tax is modeled as a 3-level compound system: State, County, and City. Each location references a tax jurisdiction, and each jurisdiction defines up to three rate levels that are summed at time of sale to produce the effective compound tax rate.

tax_jurisdictions Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key
tenant_idUUIDYesFK to tenants table
codeString(20)YesUnique jurisdiction code (e.g., “VA-NFK”, “VA-VB”, “CA-LA”)
nameString(100)YesHuman-readable name (e.g., “Norfolk, Virginia”)
state_nameString(50)YesState or province name
descriptionString(500)NonullAdditional notes
is_activeBooleanYestrueWhether available for assignment
created_atDateTimeYesAutoRecord creation timestamp
updated_atDateTimeYesAutoLast modification timestamp

Unique constraint: (tenant_id, code)

tax_rates Table

FieldTypeRequiredDefaultDescription
idUUIDYesAutoPrimary key
tenant_idUUIDYesFK to tenants table
jurisdiction_idUUIDYesFK to tax_jurisdictions table
levelEnumYesTax level: STATE, COUNTY, CITY
rate_nameString(100)YesDisplay name (e.g., “Virginia State Tax”, “Norfolk City Tax”)
rate_percentDecimal(5,3)YesTax rate as percentage (e.g., 4.300 for 4.3%)
effective_dateDateYesDate this rate becomes active
end_dateDateNonullDate this rate expires (null = no expiry)
created_byUUIDYesFK to users table
is_activeBooleanYestrueWhether currently in effect
notesString(500)NonullReason for rate or change
created_atDateTimeYesAutoRecord creation timestamp

Unique constraint: (jurisdiction_id, level, effective_date)

Business Rules:

  • A jurisdiction may have up to 3 active tax rate levels (STATE, COUNTY, CITY). Not all levels are required.
  • At time of sale, all active rates for the location’s jurisdiction are summed to produce the effective compound tax rate.
  • When a new rate’s effective_date arrives, the system deactivates any existing rate at the same level without an end_date.
  • Future rates can be scheduled by setting effective_date in the future. A background job activates the rate at midnight on the effective date.
  • Rate changes never modify historical records. All past rates are preserved for audit and historical transaction recalculation if needed.
  • The system does not support tax-inclusive pricing. All product prices are tax-exclusive; tax is computed and displayed separately.
  • Example: Norfolk, VA = State 4.3% + Regional 0.7% + City 1.0% = 6.0% compound rate.

5.9.2 Tax Calculation Priority

Tax determination follows a strict priority order. The first matching rule wins:

flowchart TD
    A[Line Item Added to Cart] --> B{Product tax_exempt = true?}
    B -->|Yes| C[Tax Amount = $0.00]
    B -->|No| D{Customer attached?}
    D -->|No| G[Apply Location Jurisdiction Compound Rate]
    D -->|Yes| E{Customer tax_exempt = true AND certificate valid?}
    E -->|Yes| F[Tax Amount = $0.00]
    E -->|No| G
    G --> H[Sum all active rates for jurisdiction]
    H --> I["Tax = line_subtotal × sum_of_rates / 100"]

Priority Order (highest first):

PriorityConditionResult
1Product tax_exempt = trueNo tax on this line item
2Customer tax_exempt = true AND exemption_certificate_expiry >= todayNo tax on any line item for this customer
3Location jurisdiction compound rateSum all active rates for location’s jurisdiction (State + County + City). Apply sum_of_rates to taxable line subtotal. Formula: Tax = line_subtotal × sum_of_rates / 100

5.9.3 Tax Exemption

Product-Level Exemption:

  • The tax_exempt boolean flag on the product record (Module 3, Section 3.1) exempts individual products from tax regardless of customer or location.
  • Common use: Food items, certain clothing categories in jurisdictions with clothing exemptions.

Customer-Level Exemption:

  • Customer records (Module 2) include three exemption fields:
FieldTypeDescription
tax_exemptBooleanWhether this customer is tax-exempt (default: false)
exemption_certificate_numberString(50)State or federal tax exemption certificate number
exemption_certificate_expiryDateExpiration date of the certificate – system checks validity at time of sale
  • When a tax-exempt customer is attached to a transaction, the system validates that the certificate has not expired. If expired, the customer is treated as taxable and the cashier sees a warning: “Tax exemption certificate expired – tax will be applied.”
  • Exemption applies to all line items in the transaction (unless the product itself is tax-exempt, in which case it remains exempt regardless).

5.9.4 Tax Display and Reporting

Receipt Display:

  • Tax is calculated per line item and aggregated at the transaction level.
  • Receipt shows: Subtotal (pre-tax) + Tax Amount = Total.
  • Compound tax rate is printed on the receipt (e.g., “Tax (6.000%): $4.50”). Optionally, the breakdown by level can be shown (e.g., State 4.3%, County 0.7%, City 1.0%).
  • Tax-exempt transactions display “Tax Exempt” with the certificate number.

Tax Reporting Period:

SettingOptionsDefaultDescription
tax_reporting_periodMONTHLY, QUARTERLYQUARTERLYDetermines aggregation period for tax liability reports
  • Tax liability reports aggregate taxable sales, exempt sales, and tax collected by reporting period.
  • Reports are available per location and consolidated across all locations.

Cross-Reference: See Module 1, Section 1.17 for detailed tax calculation engine, rounding rules, and tax line-item storage.


5.10 Units of Measure

Scope: Predefined and tenant-customizable units of measure (UoMs) used for selling, purchasing, and inventory tracking. The UoM system supports conversion factors between related units, enabling scenarios where products are purchased in bulk units (cases, dozens) and sold in individual units (each, pair).

Cross-Reference: See Module 3, Section 3.1 for product UoM assignment fields (selling_uom, purchasing_uom, uom_conversion_factor). See Module 4, Section 4.2 for purchase order UoM handling.

5.10.1 System-Predefined UoMs

The following UoMs are provided out-of-the-box and cannot be deleted or modified. They are available to all tenants.

CodeNameCategoryBase UnitConversion to BaseExample Use
EACHEachQUANTITYEACH1 (base)Individual garments, accessories
PAIRPairQUANTITYEACH2Shoes, gloves, earrings, socks
PACKPackQUANTITYEACHVaries (set per product)Multi-pack underwear, sock bundles
BOXBoxQUANTITYEACHVaries (set per product)Boxed gift sets, assortments
DOZENDozenQUANTITYEACH12Bulk socks, accessories wholesale
CASECaseQUANTITYEACHVaries (set per product)Vendor case packs
YARDYardLENGTHYARD1 (base)Fabric, ribbon, trim
METERMeterLENGTHYARD1.0936Fabric (metric suppliers)
FOOTFootLENGTHYARD0.3333Chain, cord, elastic
KGKilogramWEIGHTKG1 (base)Bulk items by weight
LBPoundWEIGHTKG0.4536Bulk items (imperial)
OZOunceWEIGHTKG0.02835Small items, jewelry

5.10.2 Custom UoMs

Tenants can create additional UoMs to match their specific business needs. Custom UoMs must belong to an existing category and define a conversion factor to the category’s base unit.

UoM Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table (NULL for system-predefined UoMs)
codeString(20)YesUnique code within tenant scope (e.g., “ROLL”, “SPOOL”, “BUNDLE”, “SET”)
nameString(50)YesDisplay name (e.g., “Roll”, “Spool”, “Bundle”, “Set of 3”)
categoryEnumYesQUANTITY, LENGTH, WEIGHT
conversion_factorDecimal(12,6)YesNumber of base units in one of this UoM (e.g., ROLL = 25 YARD, so factor = 25)
base_uom_idUUIDYesFK to uom table – the base unit this converts to (EACH, YARD, or KG)
is_systemBooleanYestrue for predefined UoMs, false for tenant-created (default: false)
is_activeBooleanYesSoft-delete flag (default: true)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Custom UoM Examples:

CodeNameCategoryBase UoMConversion FactorMeaning
ROLLRollLENGTHYARD251 Roll = 25 Yards
SPOOLSpoolLENGTHYARD1001 Spool = 100 Yards
BUNDLEBundleQUANTITYEACH51 Bundle = 5 Each
SET3Set of 3QUANTITYEACH31 Set = 3 Each
HALFYDHalf YardLENGTHYARD0.51 Half Yard = 0.5 Yards

5.10.3 UoM Conversion Table

For complex multi-step conversions (e.g., converting between two non-base units), the system maintains an explicit conversion table.

UoM Conversion Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
from_uom_idUUIDYesFK to uom table – source unit
to_uom_idUUIDYesFK to uom table – target unit
factorDecimal(12,6)YesMultiply source quantity by this factor to get target quantity
tenant_idUUIDYesFK to tenants table
created_atDateTimeYesRecord creation timestamp

Conversion Examples:

FromToFactorExplanation
DOZENEACH121 Dozen = 12 Each
CASEEACH241 Case = 24 Each (varies per product)
PAIREACH21 Pair = 2 Each
METERYARD1.09361 Meter = 1.0936 Yards
LBKG0.45361 Pound = 0.4536 Kilograms
ROLLYARD251 Roll = 25 Yards

Uniqueness Constraint: The composite key (from_uom_id, to_uom_id, tenant_id) is unique. The system auto-generates the inverse conversion (e.g., if DOZEN->EACH = 12, then EACH->DOZEN = 0.083333) so both directions are always available.

5.10.4 Product UoM Assignment

Each product specifies how it is sold and how it is purchased. The conversion factor bridges these two units for inventory tracking.

Product UoM Fields (on Product Record):

FieldTypeRequiredDescription
selling_uom_idUUIDYesFK to uom table – unit used at POS (e.g., EACH, PAIR, YARD)
purchasing_uom_idUUIDYesFK to uom table – unit used on purchase orders (e.g., CASE, DOZEN, ROLL)
uom_conversion_factorDecimal(12,6)YesNumber of selling units per purchasing unit (e.g., 24 EACH per CASE)

Conversion in Practice:

Purchase Order: 5 CASES of "Classic V-Neck Tee"
    uom_conversion_factor = 24 (1 CASE = 24 EACH)
    → Receiving adds 5 × 24 = 120 EACH to inventory

POS Sale: Customer buys 3 EACH of "Classic V-Neck Tee"
    → Inventory decremented by 3 EACH
    → Remaining: 117 EACH (or 4.875 CASES)

Business Rules:

  • The selling_uom_id determines how inventory quantities are displayed at the POS and in stock reports.
  • The purchasing_uom_id determines the unit on purchase orders and receiving documents.
  • When receiving a PO, the system multiplies received quantity by uom_conversion_factor to compute the inventory increment in selling units.
  • If selling_uom_id equals purchasing_uom_id, then uom_conversion_factor must be 1.
  • UoM changes on a product with existing inventory require a manager approval and trigger an inventory adjustment record.

Cross-Reference: See Module 3, Section 3.1 for full product data model. See Module 4, Section 4.2 for purchase order line-item UoM handling. See Module 4, Section 4.3 for receiving UoM conversion.


5.11 Payment Methods & Processors

Scope: Configuration of accepted payment methods per location, payment processor integrations, terminal management, and cash rounding rules. This section defines the payment method registry and processor setup – the transactional payment flow is documented in Module 1.

Cross-Reference: See Module 1, Section 1.18 for payment integration flow and split-payment logic. See Module 5, Section 5.7 for register payment terminal assignment.

5.11.1 Payment Methods

The system supports a fixed set of payment method types. Each method has inherent capabilities (processor requirement, split eligibility, offline support) that cannot be overridden.

Payment Method Registry

CodeNameRequires ProcessorCan SplitOffline CapableDescription
CASHCashNoYesYesPhysical currency; change calculated automatically
CREDIT_CARDCredit/Debit CardYes (external)Yes (multi-card)NoChip, swipe, tap, or manual entry via payment terminal
GIFT_CARDGift CardInternalYesNoStore-issued gift cards with balance tracking
STORE_CREDITStore CreditInternalYesNoCredit balance on customer account (from returns, adjustments)
LAYAWAY_PAYMENTLayaway PaymentVia card/cashYesNoPartial payment applied to layaway balance
FINANCINGThird-Party FinancingYes (external)NoNoAffirm, Klarna, or similar buy-now-pay-later provider

Payment Method Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
codeString(20)YesMethod code from the table above
nameString(50)YesDisplay name (customizable by tenant, e.g., “Visa/MC/Amex” instead of “Credit/Debit Card”)
requires_processorBooleanYesWhether an external or internal processor is required
can_splitBooleanYesWhether this method can be combined with other methods in a single transaction
offline_capableBooleanYesWhether this method can be used when the terminal is offline
is_activeBooleanYesGlobal enable/disable for the tenant (default: true)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

5.11.2 Per-Location Payment Configuration

Each payment method can be independently enabled or disabled at each location. This allows tenants to offer different payment options at different store locations (e.g., financing only at the flagship store, no gift cards at popup locations).

Location Payment Method Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
location_idUUIDYesFK to locations table
payment_method_idUUIDYesFK to payment_methods table
is_enabledBooleanYesWhether this payment method is accepted at this location (default: true)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Uniqueness Constraint: The composite key (location_id, payment_method_id) is unique.

Business Rules:

  • A payment method must be active at the tenant level (payment_methods.is_active = true) AND enabled at the location level (location_payment_methods.is_enabled = true) to appear as an option on the POS terminal at that location.
  • CASH is always enabled and cannot be disabled at any location.
  • When a payment method is disabled at the tenant level, it is automatically hidden at all locations regardless of the location-level setting.

5.11.3 Payment Processor Configuration

MOVED TO MODULE 6: Payment processor data model, terminal mapping, processor type details, and business rules have been consolidated into Module 6, Section 6.8.3 (Processor Configuration).

See: Module 6, Section 6.8 for the complete payment processor integration specification including SAQ-A architecture, terminal communication, failure handling, and batch settlement.

5.11.4 Cash Rounding Rules

When the total transaction amount results in a fractional cent, rounding rules determine how the final amount is adjusted for cash payments. Card payments are always exact (no rounding applied).

Rounding Rule Options

RuleCodeDescriptionExample
Nearest CentNEAREST_CENTRound to nearest $0.01 (standard – no visible rounding)$12.347 → $12.35
Nearest NickelNEAREST_NICKELRound to nearest $0.05 (cash only)$12.32 → $12.30; $12.33 → $12.35
Nearest DimeNEAREST_DIMERound to nearest $0.10 (cash only)$12.34 → $12.30; $12.36 → $12.40

Configuration:

FieldTypeRequiredDescription
tenant_idUUIDYesFK to tenants table
cash_rounding_ruleEnumYesNEAREST_CENT, NEAREST_NICKEL, NEAREST_DIME (default: NEAREST_CENT)

Business Rules:

  • Rounding applies ONLY to the total amount when the payment method is CASH or includes a CASH component in a split payment.
  • Card payments, gift cards, and store credits are always exact – no rounding.
  • The rounding adjustment (positive or negative) is recorded as a separate line on the receipt (e.g., “Cash Rounding: -$0.02”) and tracked in the cash_rounding_amount field on the transaction record.
  • Rounding adjustments are excluded from tax calculations – tax is computed on the pre-rounding subtotal.

5.12 Custom Fields

Scope: Tenant-defined custom fields that extend the standard data model for products, customers, orders, and vendors. Custom fields provide schema flexibility without database migrations, enabling each tenant to capture business-specific attributes unique to their operation.

Cross-Reference: See Module 3, Section 3.1.4 for the original product custom attribute specification. This section generalizes that pattern to all supported entity types.

5.12.1 Supported Entity Types

Entity TypeModuleMax Fields Per TenantUse Cases
PRODUCTModule 350Care instructions, fabric composition, country of origin, certification level, custom sizing notes
CUSTOMERModule 250Preferred size, allergies/sensitivities, referral source, VIP notes, personal shopper assignment
ORDERModule 120Delivery instructions, gift wrap preference, event name, sales associate notes
VENDORModule 320Internal account number, EDI trading partner code, preferred contact method, payment terms notes

5.12.2 Custom Field Definition

Each custom field is defined once at the tenant level and then applied to individual entity records.

Custom Field Definition Data Model

FieldTypeRequiredDefaultDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
entity_typeEnumYesPRODUCT, CUSTOMER, ORDER, VENDOR
field_nameString(50)YesInternal key in snake_case (e.g., “care_instructions”, “referral_source”). Must be unique within entity_type + tenant.
labelString(100)YesHuman-readable display name (e.g., “Care Instructions”, “Referral Source”)
field_typeEnumYesTEXT, NUMBER, DATE, DROPDOWN, BOOLEAN
is_requiredBooleanYesfalseWhether this field must be filled when saving the entity
default_valueString(500)NoNULLDefault value applied when a new entity is created (must match field_type validation)
sort_orderIntegerYes0Display position in the entity edit form (lower = higher)
is_activeBooleanYestrueSoft-delete flag; inactive fields are hidden from forms but data is preserved
show_on_posBooleanYesfalseWhether this field is visible on the POS terminal (useful for quick customer notes or product care info)
validation_minDecimal(12,4)NoNULLMinimum value for NUMBER fields
validation_maxDecimal(12,4)NoNULLMaximum value for NUMBER fields
validation_max_lengthIntegerNo500Maximum character length for TEXT fields
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

5.12.3 Field Type Specifications

Field TypeStored ColumnValidation RulesExample Value
TEXTvalue_text (VARCHAR 500)Max length enforced; blank allowed unless is_required“Dry clean only”
NUMBERvalue_number (DECIMAL 12,4)Must be numeric; validation_min / validation_max enforced if set42.5000
DATEvalue_date (DATE)Must be a valid ISO 8601 date“2026-03-15”
DROPDOWNvalue_text (VARCHAR 100)Value must match one of the defined options in custom_field_options“Cotton”
BOOLEANvalue_boolean (BOOLEAN)Must be true or falsetrue

5.12.4 Dropdown Options

When field_type = DROPDOWN, the allowed values are stored in a separate options table.

Custom Field Options Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
field_idUUIDYesFK to custom_field_definitions table
option_valueString(100)YesThe selectable value (e.g., “Cotton”, “Polyester”, “Silk”)
sort_orderIntegerYesDisplay position in the dropdown (lower = higher)
is_activeBooleanYesSoft-delete flag (default: true); inactive options are hidden from new selections but preserved on existing records
created_atDateTimeYesRecord creation timestamp

Example Dropdown Configuration:

Field LabelEntity TypeOptions
MaterialPRODUCTCotton, Polyester, Silk, Wool, Linen, Blend, Leather, Synthetic
Referral SourceCUSTOMERWalk-in, Website, Social Media, Friend/Family, Google, Event, Other
Gift Wrap StyleORDERNone, Standard, Premium, Holiday
Payment TermsVENDORNet 30, Net 60, Net 90, COD, Prepaid

5.12.5 Custom Field Values

Custom field values are stored in a generic key-value table using typed columns. Only the column matching the field’s type is populated; the others remain NULL.

Custom Field Values Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
entity_typeEnumYesPRODUCT, CUSTOMER, ORDER, VENDOR – matches the definition’s entity_type
entity_idUUIDYesFK to the entity record (product, customer, order, or vendor)
field_idUUIDYesFK to custom_field_definitions table
value_textString(500)NoPopulated when field_type = TEXT or DROPDOWN
value_numberDecimal(12,4)NoPopulated when field_type = NUMBER
value_dateDateNoPopulated when field_type = DATE
value_booleanBooleanNoPopulated when field_type = BOOLEAN
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Uniqueness Constraint: The composite key (entity_type, entity_id, field_id) is unique – each entity record has at most one value per custom field.

Indexing Strategy:

  • GIN index on (entity_type, entity_id) for fast retrieval of all custom field values for a given entity.
  • B-tree index on (field_id, value_text) for custom fields marked searchable = true (PRODUCT entity type only).

5.12.6 Business Rules

  • Field Limit: Maximum 50 custom field definitions per entity type per tenant for PRODUCT and CUSTOMER. Maximum 20 per entity type per tenant for ORDER and VENDOR. Attempting to exceed the limit returns error: “Maximum custom fields reached for [entity_type]. Archive unused fields to create new ones.”
  • Archival: Setting is_active = false on a field definition hides it from all forms and POS screens but preserves existing values. Reactivating the field restores visibility and all previously stored values.
  • Deletion: Custom field definitions cannot be hard-deleted. Only soft-delete via is_active = false is supported. This ensures data integrity and audit compliance.
  • POS Visibility: Fields with show_on_pos = true appear in a “Custom Info” panel on the POS terminal. Maximum 5 fields per entity type can have show_on_pos = true to prevent POS screen clutter.
  • Required Field Enforcement: When is_required = true, the entity cannot be saved without a value for this field. For PRODUCT entities, this applies when transitioning from DRAFT to ACTIVE status (drafts may have incomplete custom fields).
  • Dropdown Integrity: If an active option is deactivated, existing records that reference that option retain their value (displayed with a “deprecated” indicator). New records cannot select the deactivated option.

5.13 Approval Workflows

Scope: Configurable approval rules that gate sensitive business actions behind manager or administrator review. Each approvable action has its own rule defining whether approval is required, the threshold that triggers it, who can approve, and how notifications are delivered.

Cross-Reference: See Module 1 for refund and void transaction workflows. See Module 3 for price markdown workflows. See Module 4, Section 4.3 for purchase order approval. See Module 4, Section 4.7 for inventory adjustment approval.

5.13.1 Approvable Actions

The system supports the following approvable actions. Each action is identified by a unique code and linked to a specific module.

Action CodeModuleDescriptionThreshold TypeDefault Threshold
PO_CREATEModule 4Purchase order creation and submissionDollar amount$5,000
PO_ABOVE_THRESHOLDModule 4PO exceeding the tenant’s auto-approve limitDollar amount$10,000
INVENTORY_ADJUSTMENTModule 4Manual inventory quantity or value adjustmentUnit count or dollar value50 units or $500
PRICE_MARKDOWNModule 3Price reduction on one or more productsPercentage or dollar amount30% or $50
REFUND_ABOVE_THRESHOLDModule 1Refund exceeding the per-transaction refund limitDollar amount$200
VOID_TRANSACTIONModule 1Voiding a completed, finalized transactionAlways (no threshold)N/A – always requires approval
INTER_STORE_TRANSFERModule 4Transfer of inventory between locationsUnit count100 units
VENDOR_RMAModule 4Return merchandise authorization to vendorDollar amount$1,000
DISCOUNT_OVERRIDEModule 1Discount exceeding the maximum allowed percentagePercentage25%

5.13.2 Approval Rule Configuration

Each tenant configures one rule per approvable action. Rules can be enabled or disabled independently.

Approval Rule Data Model

FieldTypeRequiredDefaultDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
action_codeString(50)YesAction code from the approvable actions table (unique per tenant)
is_enabledBooleanYestrueWhether this approval rule is active
threshold_valueDecimal(12,2)NoNULLNumeric threshold that triggers the approval requirement (NULL when threshold_type = ALWAYS)
threshold_typeEnumYesAMOUNT (dollar), UNITS (count), PERCENT (percentage), ALWAYS (no threshold – always requires approval)
approver_roleEnumYesMANAGERMinimum role required to approve: MANAGER, ADMIN, OWNER
notification_methodEnumYesBOTHHow the approver is notified: IN_APP, EMAIL, BOTH
escalation_timeout_hoursIntegerNo24Hours before a pending request escalates to the next higher role (NULL = no escalation)
auto_reject_on_timeoutBooleanYesfalseIf true, requests that exceed escalation timeout without action are auto-rejected
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

5.13.3 Approval Request Lifecycle

When an action triggers an approval requirement, the system creates an approval request and routes it through the following state machine.

stateDiagram-v2
    [*] --> CHECK_THRESHOLD : Action Initiated
    CHECK_THRESHOLD --> AUTO_APPROVED : Below Threshold
    CHECK_THRESHOLD --> PENDING_APPROVAL : At or Above Threshold

    PENDING_APPROVAL --> APPROVED : Approver Accepts
    PENDING_APPROVAL --> REJECTED : Approver Rejects
    PENDING_APPROVAL --> ESCALATED : Escalation Timeout Reached

    ESCALATED --> APPROVED : Higher-Role Approver Accepts
    ESCALATED --> REJECTED : Higher-Role Approver Rejects
    ESCALATED --> AUTO_REJECTED : Auto-Reject on Timeout (if enabled)

    AUTO_APPROVED --> [*]
    APPROVED --> [*]
    REJECTED --> [*]
    AUTO_REJECTED --> [*]

State Definitions:

StateDescription
CHECK_THRESHOLDSystem evaluates the action value against the rule’s threshold
AUTO_APPROVEDAction value is below the threshold – no human approval needed; action proceeds immediately
PENDING_APPROVALWaiting for a user with the required role to review and accept or reject
APPROVEDAn authorized approver accepted the request – action proceeds
REJECTEDAn authorized approver rejected the request – action is blocked and the requester is notified with the rejection reason
ESCALATEDThe escalation_timeout_hours elapsed without action; the request is re-routed to users with the next higher role
AUTO_REJECTEDThe escalation timeout elapsed AND auto_reject_on_timeout = true – request is automatically rejected

5.13.4 Escalation Chain

When a request escalates, the system promotes the required approver role one level up.

Original RoleEscalates ToFinal Escalation
MANAGERADMINOWNER
ADMINOWNERNo further escalation – remains pending until OWNER acts or auto-reject triggers
OWNERN/ACannot escalate; remains pending or auto-rejects

5.13.5 Notification Behavior

MethodBehavior
IN_APPDashboard notification badge and entry in the “Pending Approvals” queue visible to all users with the required role at the relevant location(s)
EMAILEmail sent to all users with the approver role at the relevant location(s). Email includes: action description, requested by, threshold value, and a direct link to approve/reject in Nexus POS.
BOTHDashboard notification AND email are sent simultaneously

Notification Rules:

  • Notifications are scoped to the location where the action originated. If the action is tenant-wide (e.g., a PO for the entire organization), notifications go to all users with the approver role across all locations.
  • When a request escalates, a new notification is sent to users with the escalated role. The original notification is updated to show “Escalated.”
  • Upon approval or rejection, the requester receives a notification with the decision and any rejection reason.

5.13.6 Approval Request Data Model

Approval Request Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
action_codeString(50)YesAction code that triggered this request
statusEnumYesPENDING, APPROVED, REJECTED, ESCALATED, AUTO_APPROVED, AUTO_REJECTED
requested_byUUIDYesFK to users table – user who initiated the action
requested_atDateTimeYesTimestamp when the request was created
approved_byUUIDNoFK to users table – user who approved or rejected (NULL while pending)
approved_atDateTimeNoTimestamp of approval/rejection
rejection_reasonString(500)NoFree-text reason provided by the approver when rejecting
reference_typeEnumYesEntity type the request relates to: PO, ADJUSTMENT, TRANSACTION, TRANSFER, RMA, PRODUCT, DISCOUNT
reference_idUUIDYesFK to the specific entity record (purchase order, transaction, adjustment, etc.)
threshold_value_at_timeDecimal(12,2)NoThe actual value that triggered the approval (e.g., PO total, refund amount) – captured at request time for audit
location_idUUIDNoFK to locations table – location where the action originated (NULL for tenant-wide actions)
escalated_atDateTimeNoTimestamp when the request was escalated (NULL if not escalated)
created_atDateTimeYesRecord creation timestamp

Business Rules:

  • Approval requests are immutable once resolved (APPROVED, REJECTED, or AUTO_REJECTED). The status cannot be changed after resolution.
  • A user cannot approve their own request – the approved_by user must be different from the requested_by user.
  • When VOID_TRANSACTION is the action, approval is always required regardless of transaction amount (threshold_type = ALWAYS).
  • Approval requests older than 90 days in PENDING or ESCALATED status are automatically rejected with reason: “Request expired – no action taken within 90 days.”
  • The threshold_value_at_time field captures the actual value at request creation, ensuring accurate audit even if the underlying rule’s threshold is later changed.

5.14 Receipt Configuration

Scope: Full customization of receipt layout, content, and formatting for both printed thermal receipts and email receipts. Receipt configuration is set at the tenant level with optional location-level overrides.

Cross-Reference: See Module 5, Section 5.8 for receipt printer hardware configuration. See Module 1 for transaction receipt generation and print trigger logic.

5.14.1 Receipt Field Registry

Each field on the receipt can be independently toggled (shown or hidden) and reordered. The following fields are available.

Field CodeDefault ShowCategoryDescription
store_nameYesHeaderStore or location name
store_addressYesHeaderStore street address, city, state, zip (from location configuration, Section 5.3)
store_phoneYesHeaderStore phone number (from location configuration)
cashier_nameYesTransactionName of the staff member who processed the sale
register_numberNoTransactionRegister identifier (e.g., “Register 3”)
transaction_numberYesTransactionUnique transaction ID (e.g., “TXN-2026-001234”)
transaction_dateYesTransactionDate and time of the transaction
barcodeYesTransactionScannable CODE-128 barcode encoding the transaction number (for easy lookup on returns)
item_listYesLine ItemsItemized list showing: item name, SKU, quantity, unit price, line discount (if any), line total
subtotalYesTotalsPre-tax total of all line items
discount_totalYesTotalsTotal discount amount applied (shown only if > $0.00)
tax_amountYesTotalsTax line showing rate and amount (e.g., “Tax (6.000%): $4.50”)
totalYesTotalsGrand total (subtotal - discounts + tax)
payment_detailsYesPaymentPayment method(s) used and amount per method (e.g., “Visa ****1234: $45.00, Cash: $10.00”)
change_dueYesPaymentChange amount returned to customer (shown only for cash payments with overpayment)
loyalty_pointsNoLoyaltyPoints earned on this transaction and current balance (shown only if loyalty module is enabled)
customer_nameNoCustomerCustomer name (shown only if a customer is attached to the transaction)
savings_totalNoTotals“You saved $X.XX” message showing total promotional and discount savings

5.14.2 Layout Settings

Receipt Layout Data Model

SettingTypeOptionsDefaultDescription
paper_widthEnum58MM, 80MM80MMPaper width – determines character-per-line limit (58mm = ~32 chars, 80mm = ~48 chars)
font_sizeEnumSMALL, MEDIUM, LARGEMEDIUMPrint font size – affects line density and readability
field_orderJSON ArrayArray of field_code stringsDefault order from field registryOrdered list defining top-to-bottom print sequence
line_separatorEnumDASH, EQUALS, BLANK, STARDASHCharacter used to separate receipt sections
alignmentEnumLEFT, CENTERCENTERHeader and footer text alignment
print_densityEnumLIGHT, NORMAL, DARKNORMALThermal print darkness (affects readability and paper consumption)

Line Separator Examples:

OptionRendered As
DASH--------------------------------
EQUALS================================
BLANK(empty line)
STAR********************************

5.14.3 Header Configuration

The receipt header appears at the top of every printed receipt and supports up to 3 customizable text lines plus an optional logo.

FieldTypeMax LengthDefaultDescription
header_line_1String100 charsTenant namePrimary header text (typically the company name)
header_line_2String100 chars“Thank you for shopping with us!”Secondary header text (tagline, greeting, or blank)
header_line_3String100 chars(empty)Tertiary header text (promotional message, seasonal greeting, or blank)
header_logoImage URLNULLUploaded logo image (max 300px wide; auto-scaled to paper width; monochrome recommended for thermal printers)

Logo Specifications:

  • Format: PNG or BMP (monochrome 1-bit BMP preferred for thermal printers).
  • Maximum width: 300 pixels. Height auto-scales proportionally.
  • The logo prints above header_line_1.
  • If no logo is uploaded, the header begins with header_line_1.

The receipt footer appears at the bottom of every printed receipt and supports up to 3 customizable text lines.

FieldTypeMax LengthDefaultDescription
footer_line_1String200 chars“Returns accepted within 30 days with receipt.”Primary footer text (typically return policy)
footer_line_2String200 chars(empty)Secondary footer text (website URL, social media handles)
footer_line_3String200 chars“Thank you!”Tertiary footer text (closing message)

Business Rules:

  • Footer lines can be blank (empty string). Blank lines are omitted from the printed receipt – no empty space is printed.
  • Footer text should fit within the character-per-line limit of the configured paper width. Text exceeding the limit is word-wrapped automatically.

5.14.5 Receipt Configuration Data Model

Receipt Config Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
location_idUUIDNoFK to locations table – NULL for tenant-wide default; non-NULL for location-specific override
paper_widthEnumYes58MM, 80MM (default: 80MM)
font_sizeEnumYesSMALL, MEDIUM, LARGE (default: MEDIUM)
line_separatorEnumYesDASH, EQUALS, BLANK, STAR (default: DASH)
alignmentEnumYesLEFT, CENTER (default: CENTER)
print_densityEnumYesLIGHT, NORMAL, DARK (default: NORMAL)
header_linesJSONYes{"line_1": "...", "line_2": "...", "line_3": "..."}
footer_linesJSONYes{"line_1": "...", "line_2": "...", "line_3": "..."}
header_logo_urlString(500)NoURL to uploaded header logo image
field_orderJSON ArrayYesOrdered array of field_code strings defining print sequence
show_fieldsJSON ObjectYesMap of field_code: boolean controlling visibility (e.g., {"store_name": true, "register_number": false, ...})
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Configuration Inheritance:

  • The system first looks for a location-specific receipt configuration (location_id = target location).
  • If no location-specific configuration exists, it falls back to the tenant-wide default (location_id = NULL).
  • Every tenant is initialized with a tenant-wide default receipt configuration using the default values from the field registry.

5.14.6 Email Receipt Template

Email receipts are HTML-formatted and sent when a customer provides an email address at checkout or explicitly requests an email receipt.

Email Receipt Template Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
subject_lineString(200)YesEmail subject (default: “Your receipt from {{store_name}}”)
html_templateTextYesHTML template body with merge fields
is_activeBooleanYesWhether email receipts are enabled (default: true)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Supported Merge Fields:

Merge FieldResolves To
{{store_name}}Location name
{{store_address}}Location full address
{{store_phone}}Location phone number
{{transaction_id}}Transaction number
{{transaction_date}}Formatted date and time
{{items}}HTML table of line items (name, qty, price, discount, total)
{{subtotal}}Pre-tax subtotal
{{discount_total}}Total discounts applied
{{tax_amount}}Tax amount with rate
{{total}}Grand total
{{payment_method}}Payment method(s) used
{{customer_name}}Customer name (if attached)
{{loyalty_points_earned}}Points earned on this transaction
{{loyalty_balance}}Current loyalty point balance
{{barcode_image}}Inline barcode image of transaction number

Email Receipt Business Rules:

  • Email receipts use the tenant’s branding colors (from Section 5.2) for header background, button colors, and accent elements.
  • The company logo from the receipt header configuration is placed at the top of the email template.
  • Every email receipt includes an unsubscribe link at the bottom: “Unsubscribe from receipt emails.” Clicking this sets the customer’s email_receipt_opt_out = true.
  • Email receipts are queued asynchronously – the POS terminal does not wait for email delivery confirmation before completing the transaction.
  • If the email fails to send (invalid address, mailbox full), the failure is logged but does not affect the transaction. The staff member sees no error; the customer simply does not receive the email.
  • Email receipts are retained in the system for 7 years for audit and compliance purposes.

5.14.7 Receipt Preview

Nexus POS provides a live preview of the receipt configuration, rendering a sample receipt with placeholder data so the administrator can verify layout, field order, and branding before saving.

Preview Behavior:

  • Preview updates in real-time as the administrator toggles fields, reorders sections, or modifies header/footer text.
  • Preview renders at the configured paper width (58mm or 80mm) using a monospace font to simulate thermal printer output.
  • A “Send Test Email” button sends a sample email receipt to the administrator’s email address using the current email template configuration.

Cross-Reference: See Module 5, Section 5.8 for receipt printer hardware configuration and register-printer linking. See Module 1 for the transaction completion flow that triggers receipt printing.


5.15 Email Templates & Communications

Scope: Centralized email provider configuration and template registry for all automated communications sent by the POS system. This section covers SMTP/API provider setup, the complete email template catalog consolidated from all modules, merge field definitions, and per-template enablement controls.

Cross-Reference: See Module 1, Section 1.13 for sales-triggered email events. See Module 2, Section 2.9 for customer communication preferences. See Module 4, Section 4.16 for inventory alert email templates.

5.15.1 Email Provider Configuration

MOVED TO MODULE 6: Email provider configuration, data model, and business rules have been consolidated into Module 6, Section 6.9.1 (Provider Configuration).

See: Module 6, Section 6.9 for the complete email provider integration specification including SMTP/SendGrid/Mailgun configuration and delivery monitoring.

5.15.2 Template Registry

Every automated email sent by the POS system is defined as a template in a central registry. Templates are pre-seeded during tenant onboarding and can be individually enabled or disabled by the tenant administrator.

Consolidated Email Template Catalog

Template CodeSource ModuleTrigger EventDefault RecipientsDescription
TMPL-REFUND-CONFIRMATIONSales (M1)Refund processedCustomer emailConfirms refund amount, method, and expected processing time
TMPL-SPECIAL-ORDER-READYSales (M1)Special order arrivedCustomer emailNotifies customer that their special order is ready for pickup
TMPL-SHIPMENT-TRACKINGSales (M1)Ship-to-customer dispatchedCustomer emailProvides carrier name and tracking number
TMPL-DELIVERY-CONFIRMATIONSales (M1)Delivery confirmedCustomer emailConfirms package delivery with order summary
TMPL-OFFLINE-SOLDSales (M1)Reserved item sold offlineCustomer emailInforms customer when an offline-sold transfer/ship/reserve item is unavailable
TMPL-WELCOMECustomers (M2)New customer createdCustomer emailWelcome message with loyalty program introduction
TMPL-TIER-UPGRADECustomers (M2)Loyalty tier changeCustomer emailCongratulates customer on tier upgrade with new benefits summary
TMPL-PO-VENDORInventory (M4)PO submitted to vendorVendor emailFormatted purchase order with line items, quantities, and expected delivery
TMPL-TRANSFER-ALERTInventory (M4)Transfer shippedDestination managerNotifies destination store that a transfer is in transit
TMPL-LOW-STOCKInventory (M4)Daily low stock digestStore managerConsolidated list of products below reorder point at each location
TMPL-COUNT-REMINDERInventory (M4)Upcoming count scheduledAssigned countersReminder email with count date, location, and scope (full/cycle)
TMPL-RECEIPT-EMAILSetup (M5)Customer requests email receiptCustomer emailFull transaction receipt in HTML format with scannable barcode
TMPL-PASSWORD-RESETSetup (M5)User password reset requestUser emailSecure password reset link with 24-hour expiry

5.15.3 Template Data Model

Email Template Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
codeString(50)YesUnique template code (e.g., TMPL-REFUND-CONFIRMATION). Immutable after creation.
nameString(100)YesHuman-readable template name (e.g., “Refund Confirmation”)
subject_templateString(255)YesEmail subject with merge fields (e.g., “Your refund of {refund_amount} has been processed”)
body_templateTextYesHTML email body with merge fields. Supports inline CSS for styling. Maximum 50KB.
trigger_eventString(100)YesSystem event that triggers this email (e.g., REFUND_PROCESSED, SPECIAL_ORDER_ARRIVED)
default_recipient_typeEnumYesCUSTOMER, VENDOR, STORE_MANAGER, ASSIGNED_USER, CUSTOM
custom_recipient_emailString(255)NoStatic email address when default_recipient_type = CUSTOM
is_enabledBooleanYesWhether this template is active and will be sent when triggered (default: true)
is_systemBooleanYestrue for pre-seeded templates, false for tenant-created (default: true)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

5.15.4 Merge Fields

Each template uses merge fields enclosed in curly braces. The system resolves merge fields at send time by injecting context-specific values from the triggering event.

Common Merge Fields (available in all templates):

Merge FieldTypeDescription
{tenant_name}StringTenant trading name
{store_name}StringLocation name where the event occurred
{store_address}StringFull store address
{store_phone}StringStore phone number
{current_date}DateDate the email is generated
{current_time}TimeTime the email is generated

Transaction Merge Fields (sales-triggered templates):

Merge FieldTypeDescription
{customer_name}StringCustomer full name
{transaction_id}StringTransaction reference number
{order_total}CurrencyTotal transaction amount
{refund_amount}CurrencyRefund amount (refund templates only)
{payment_method}StringPayment method used
{tracking_number}StringCarrier tracking number (shipment templates only)
{carrier_name}StringShipping carrier name (shipment templates only)
{pickup_deadline}DatePickup deadline date (special order and hold templates)

Inventory Merge Fields (inventory-triggered templates):

Merge FieldTypeDescription
{po_number}StringPurchase order number
{vendor_name}StringVendor company name
{transfer_number}StringTransfer reference number
{source_location}StringTransfer origin location name
{destination_location}StringTransfer destination location name
{count_date}DateScheduled count date
{count_type}StringCount type (Full Physical, Cycle, On-Demand, etc.)
{low_stock_items}HTML TableRendered table of low-stock products (digest templates only)

Business Rules:

  • Unresolved merge fields are replaced with an empty string and logged as a warning. They do not prevent the email from sending.
  • Tenant administrators can customize the subject_template and body_template of system templates but cannot modify the code, trigger_event, or default_recipient_type.
  • Disabling a template (is_enabled = false) prevents the email from being sent when the trigger event fires. The event itself still processes normally.
  • Email receipts (TMPL-RECEIPT-EMAIL) render the same field data as printed receipts, formatted in responsive HTML with a scannable CODE-128 barcode image.

5.16 RFID Configuration

Scope: Configuration of RFID hardware, EPC encoding parameters, tag printing, and scan session settings for the dedicated inventory counting subsystem. RFID is a counting-only system — it counts inventory through bulk tag reads. It does NOT participate in sales transactions, receiving, or transfers. Barcode Scanners remain the input device for those workflows (see Section 4.4 Receiving, Section 1.A.1 Item Entry).

Terminology Distinction:

  • Scanner = barcode input device used at the POS register for sales, returns, receiving, and item lookup (Modules 1, 3, 4). Operates one-item-at-a-time via USB HID keyboard wedge.
  • RFID = dedicated counting subsystem using radio-frequency readers for bulk inventory counting and auditing (Module 4, Section 4.6). Operates via the Raptag mobile application, reading 40+ tags per second.
  • These are separate abstractions that coexist. Decision #11 (“Scanner Terminology”) applies to barcode input. RFID has its own configuration and workflow documented here.

Cross-References:

  • (Raptag Mobile Application chapter — planned future rewrite) — mobile RFID counting interface
  • Section 4.6.8 (RFID-Assisted Counting) — counting workflow integration
  • Module 6, Section 6.11 (Integration Hub) — external system integrations (Shopify, Amazon, Google)

5.16.1 Reader Registration

RFID readers are registered as enterprise devices, paired to a location, and managed via claim codes generated in Nexus POS.

Supported Reader Models:

ModelForm FactorRead RangeUse CaseConnectivity
Zebra MC3390RHandheld gun20 ftFull store inventory countsWiFi, Bluetooth
Zebra RFD40Phone sled attachment12 ftZone/section countsBluetooth
Zebra FX9600Fixed (dock door)30 ftReceiving dock verificationEthernet, WiFi

Reader Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to shared.tenants
nameVARCHAR(100)YesHuman-readable name (e.g., “Store GM Handheld #1”)
modelVARCHAR(50)YesReader model (MC3390R, RFD40, FX9600)
serial_numberVARCHAR(50)YesManufacturer serial number
location_idINTYesFK to locations — reader’s assigned location
connection_typeVARCHAR(20)Yeswifi, bluetooth, ethernet
claim_codeVARCHAR(6)NoOne-time registration code (e.g., “X7K9M2”)
statusVARCHAR(20)Yesactive, offline, maintenance, retired
registered_atTIMESTAMPYesWhen device was first registered
last_seen_atTIMESTAMPNoLast heartbeat from device

Claim Code Registration Workflow:

  1. Admin generates a 6-character alphanumeric claim code in Nexus POS (Settings > RFID > Devices)
  2. Claim code is valid for 24 hours from generation
  3. Operator enters claim code on the Raptag mobile app during setup
  4. System validates claim code, registers device to the tenant and location
  5. Claim code is consumed (one-time use)

Business Rules:

  • One reader can be registered to one location at a time
  • A reader can be reassigned to a different location by an Admin
  • Readers with status = 'offline' for >15 minutes trigger an alert in Nexus POS
  • Retired readers cannot be re-activated — a new claim code must be generated

5.16.2 EPC Encoding Configuration

All RFID tags use the SGTIN-96 standard (96-bit EPC, encoded as 24 hexadecimal characters). Each tenant configures their EPC encoding parameters once during onboarding.

SGTIN-96 Structure:

Header (8 bits) | Filter (3) | Partition (3) | Company Prefix (20-40) | Item Ref (4-24) | Serial (38)

Tenant EPC Configuration:

FieldTypeDefaultDescription
epc_company_prefixVARCHAR(24)GS1-assigned company prefix (set during onboarding)
epc_indicatorCHAR(1)0SGTIN indicator digit
epc_filterCHAR(1)3Filter value (3 = individual trade item, per GS1 spec)
epc_partitionINT5Partition value (5 = 20-bit company prefix + 24-bit item reference)
min_rssi_thresholdSMALLINT-70Minimum RSSI in dBm to accept a tag read; weaker reads are filtered as phantom reads

Serial Number Management:

  • Serial numbers use a PostgreSQL SEQUENCE per tenant (not a column counter)
  • Sequence: CREATE SEQUENCE rfid_epc_serial_{tenant_short_id} START 1 INCREMENT 1 NO CYCLE
  • Application calls nextval() during tag encoding — guarantees uniqueness under concurrent printing
  • 38-bit serial field supports up to 274 billion unique tags per company prefix

EPC Format Validation:

  • All EPCs must match: ^[0-9A-F]{24}$ (exactly 24 uppercase hexadecimal characters)
  • Enforced via database CHECK constraint on rfid_tags.epc

Scope Constraint: RFID is counting-only. The rfid_tags table tracks tag status as active, void, or lost. There are no sold_at, transferred_at, or sold_order_id fields — sales and transfers are tracked by the core inventory system via barcode, not RFID.

5.16.3 Tag Printing Parameters

RFID tags are printed and encoded using dedicated RFID-enabled label printers. The POS system manages the full tag printing lifecycle: template design, job queue, encoding, and verification.

Supported Printer Models:

ModelManufacturerDPIConnectionRFID Position
ZD621RZebra300Network, USBCenter
ZD500RZebra203Network, USB, BluetoothCenter
CL4NXSATO305Network, USBLeft
MX240PTSC203Network, USBRight

Template Types:

TypeUse CaseTypical Size
hang_tagClothing hang tags with price and size2“ x 3“
price_tagShelf price labels with EPC1.5“ x 1“
labelAdhesive labels for boxes/bins4“ x 2“

Templates use ZPL (Zebra Programming Language) format. SATO and TSC printers accept ZPL via built-in translation.

Print Job Configuration:

SettingDefaultDescription
default_priority5Job priority (1=highest, 10=lowest)
max_retry_attempts3Retries for failed tag encoding
job_timeout_minutes30Max time before job is marked failed
Default printer per locationSet in Nexus POS > Settings > RFID > Printers

Business Rules:

  • Large print jobs (>1,000 tags) should be split into sub-jobs of 500-1,000 tags for progress tracking
  • Failed tags within a job can be retried individually without resubmitting the entire job
  • If the assigned printer goes offline mid-job, the job pauses until the printer recovers (no automatic failover in v1.0)

5.16.4 Scan Session Configuration

RFID scan sessions are the core counting operation. A session represents a single counting activity — from starting the reader to submitting results.

Session Types (Counting Only):

Type CodeNameScopeTypical Items
full_inventoryFull Store CountAll products at a location2,000 – 100,000+
cycle_countCycle CountRolling partial count by category200 – 2,000
spot_checkSpot CheckDiscrepancy verification10 – 50
find_itemFind ItemLocate a specific SKU using reader1

Note: receiving is NOT an RFID session type. Receiving uses barcode scanners (Section 4.4).

Session Parameters:

SettingKeyDefaultDescription
Session Timeoutsession_timeout_minutes480 (8 hours)Max session duration before auto-expire
Auto-Save Intervalauto_save_interval_seconds30Frequency of SQLite checkpoint writes on mobile device
Chunk Upload Sizechunk_upload_size5,000Events per upload chunk when syncing to server
RSSI Thresholdmin_rssi_threshold-70 dBmTag reads below this are filtered (phantom read prevention)

Variance Thresholds:

Variance %ColorAction
0%GreenAuto-approve — no discrepancy
1–2%YellowReview recommended
3–5%OrangeManager review required
>5%RedMandatory recount with different operator

Multi-Operator Support:

  • A single session can have multiple operators (up to 10), each assigned to a section of the store
  • Each operator scans independently using their own device
  • Server merges results and deduplicates by EPC (keeps highest RSSI read)
  • See Section 4.6.8 for the full multi-operator workflow

5.16.5 RFID Business Rules (YAML)

The following RFID-specific business rules are part of the consolidated configuration system (Section 5.19). They are documented here for reference and cross-referenced from the YAML block.

rfid_config:
  # EPC Encoding
  epc:
    company_prefix: ""          # Tenant-specific, set during onboarding
    partition: 5                # 20-bit company prefix + 24-bit item reference
    filter: 3                   # Individual trade item (GS1 standard)
    indicator: "0"              # SGTIN indicator digit
    format: "SGTIN-96"          # 96-bit EPC standard
    serial_strategy: "sequence" # PostgreSQL SEQUENCE (not column counter)
    format_regex: "^[0-9A-F]{24}$"

  # Reader Hardware
  readers:
    supported_models:
      - "MC3390R"   # Handheld gun, 20 ft range
      - "RFD40"     # Phone sled, 12 ft range
      - "FX9600"    # Fixed reader, 30 ft range
    claim_code_length: 6
    claim_code_expiry_hours: 24
    heartbeat_interval_seconds: 300
    offline_threshold_minutes: 15

  # Scanning Sessions
  scanning:
    session_types:
      - "full_inventory"
      - "cycle_count"
      - "spot_check"
      - "find_item"
    # NOTE: "receiving" is NOT an RFID session type
    min_rssi_threshold: -70     # dBm, tags weaker than this are filtered
    auto_save_interval_seconds: 30
    session_timeout_minutes: 480  # 8 hours max
    chunk_upload_size: 5000       # Events per upload chunk
    max_operators_per_session: 10

  # Tag Printing
  printing:
    default_priority: 5         # 1=highest, 10=lowest
    max_retry_attempts: 3
    job_timeout_minutes: 30
    max_tags_per_sub_job: 1000  # Large jobs split into sub-jobs

  # Variance Thresholds
  variance:
    auto_approve_threshold_percent: 0
    review_threshold_percent: 2
    manager_review_threshold_percent: 5
    recount_required_threshold_percent: 20

5.16.6 Integration Hub Reference

Note: The Integration Hub (integration registry, credentials storage, Shopify/Amazon/Google configurations, sync logging, and health dashboard) has been consolidated into Module 6, Section 6.11. RFID is a first-party subsystem and does NOT use the Integration Hub — it connects directly to the central API via REST endpoints (API Design chapter and API Reference appendix — planned future rewrite).


5.17 Loyalty & Rewards Settings

Scope: Configurable parameters for the loyalty program, tier thresholds, reward redemption rates, and gift card settings. This section defines the settings – the configurable values that govern loyalty behavior. The loyalty rules (tier upgrade/downgrade logic, point accrual timing, redemption application in the payment flow) are defined in Module 2 (Customers).

Cross-Reference: See Module 2, Section 2.6 for loyalty tier upgrade/downgrade rules, point accrual logic, and redemption flow. See Module 1, Section 1.15 for loyalty redemption in the payment calculation sequence.

5.17.1 Point Configuration

SettingKeyTypeDefaultDescription
Base Earn Ratepoints_per_dollarInteger1Points earned per dollar spent (before tier multiplier). Applied to the post-tax total.
Points Expirypoints_expiry_monthsInteger12Months after last earning activity before points expire. 0 = never expire.
Exclude Taxexclude_tax_from_pointsBooleanfalseIf true, points are calculated on the pre-tax subtotal.
Exclude Discounted Amountexclude_discounts_from_pointsBooleanfalseIf true, points are calculated on the original price, not the discounted price.

5.17.2 Tier Thresholds

Tier definitions are configurable. The system supports up to 4 tiers. Each tier defines a spend threshold, point multiplier, and automatic discount percentage.

TierCodeAnnual Spend ThresholdPoint MultiplierAuto Discount %Description
BronzeBRONZE$0 (default tier)1.0x0%Entry tier – all new customers start here
SilverSILVER$1,0001.5x5%Mid-tier – 50% more points per dollar, 5% discount on all purchases
GoldGOLD$5,0002.0x10%Premium tier – double points, 10% automatic discount
PlatinumPLATINUM$10,0003.0x15%Top tier – triple points, 15% automatic discount

Business Rules:

  • Tier thresholds are evaluated against the customer’s rolling 12-month spend total. The evaluation period resets annually on the customer’s enrollment anniversary date.
  • The automatic discount is applied before any manual or promotional discounts in the calculation order (see Module 1 discount application order).
  • Point multiplier applies to the base points_per_dollar rate. A Gold customer earning 1 point per dollar receives 2 points per dollar.

Cross-Reference: See Module 2, Section 2.6 for tier upgrade trigger logic, downgrade grace period, and tier evaluation cadence.

5.17.3 Reward Redemption

SettingKeyTypeDefaultDescription
Redemption Rateredemption_rateInteger100Points required for $1.00 discount
Minimum Redemptionminimum_redemptionInteger100Minimum points that can be redeemed in a single transaction
Maximum Redemption %max_redemption_percentInteger50Maximum percentage of the transaction total payable by points (0-100)
Allow Partial Redemptionallow_partial_redemptionBooleantrueWhether customers can redeem a subset of their available points

5.17.4 Gift Card Settings

SettingKeyTypeDefaultDescription
Predefined DenominationsdenominationsArray[Decimal][10, 25, 50, 100]Quick-select amounts shown at POS during gift card purchase
Allow Custom Amountallow_custom_amountBooleantrueWhether cashiers can enter an arbitrary gift card amount
Minimum Loadminimum_loadDecimal(10,2)10.00Minimum dollar amount for initial activation or reload
Maximum Loadmaximum_loadDecimal(10,2)500.00Maximum dollar amount for initial activation or reload
Expiry Monthsexpiry_monthsInteger0Months from activation before the gift card expires. 0 = no expiry (most restrictive jurisdiction default).
Allow Reloadallow_reloadBooleantrueWhether depleted or partially-used gift cards can be reloaded

Jurisdiction Rules:

  • Default expiry is 0 (no expiry), conforming to the most restrictive US jurisdiction (California).
  • Tenants operating in states that permit expiry can override expiry_months to a compliant value (e.g., Virginia: minimum 60 months).
  • Jurisdiction-specific cash-out rules (e.g., California requires cash redemption below $10.00) are enforced at the POS transaction level per Module 1 gift card rules.

5.17.5 Loyalty Settings Data Model

Loyalty Settings Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant (unique constraint)
points_per_dollarIntegerYesBase earn rate (default: 1)
points_expiry_monthsIntegerYesMonths to expiry, 0 = never (default: 12)
exclude_tax_from_pointsBooleanYesDefault: false
exclude_discounts_from_pointsBooleanYesDefault: false
redemption_rateIntegerYesPoints per $1.00 discount (default: 100)
minimum_redemptionIntegerYesMinimum redeemable points (default: 100)
max_redemption_percentIntegerYesMax % of transaction payable by points (default: 50)
allow_partial_redemptionBooleanYesDefault: true
tier_configJSONYesJSON array of tier objects: [{code, name, threshold, multiplier, discount_percent}]
gift_card_denominationsJSONYesJSON array of decimal amounts (default: [10, 25, 50, 100])
gift_card_allow_customBooleanYesDefault: true
gift_card_min_loadDecimal(10,2)YesDefault: 10.00
gift_card_max_loadDecimal(10,2)YesDefault: 500.00
gift_card_expiry_monthsIntegerYesDefault: 0
gift_card_allow_reloadBooleanYesDefault: true
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

5.18 Audit Configuration

Scope: Configuration of the audit logging system – which event categories are tracked, how long logs are retained, archival policies, and export capabilities. The audit log provides a tamper-evident record of every significant action in the system for compliance, investigation, and operational accountability.

Cross-Reference: See Module 5, Section 5.13 for approval workflow audit trails. See Module 4, Section 4.9 for inventory movement history (the inventory-specific audit trail).

5.18.1 Audit Categories

Each audit category can be independently toggled on or off. Disabling a category stops new log entries from being created for events in that category. Existing log entries are never deleted by disabling a category.

Category CodeDescriptionDefaultExample Events
LOGINUser login and logout eventsOnLogin success, login failure, logout, session timeout
SALETransaction completedOnSale finalized, split payment processed
RETURNReturn processedOnReturn with receipt, return without receipt, exchange
VOIDTransaction voidedOnSame-day void, void with manager approval
ADJUSTMENTInventory adjustmentOnManual qty adjustment, count correction applied
PRICE_CHANGEProduct price modifiedOnRetail price change, cost update, markdown applied
DISCOUNTDiscount appliedOnLine discount, global discount, coupon applied, loyalty redemption
POPurchase order actionsOnPO created, PO approved, PO submitted, PO received, PO closed
TRANSFERInter-store transfer actionsOnTransfer requested, approved, shipped, received, completed
USER_MGMTUser account actionsOnUser created, role changed, user deactivated, password reset
SETTINGSSystem settings changedOnTax rate changed, business rule modified, integration updated
INVENTORY_COUNTCount session actionsOnCount started, count submitted, variance approved, count finalized

5.18.2 Retention Configuration

SettingKeyTypeDefaultDescription
Retention Periodretention_daysInteger365Days to keep detailed audit log entries in the primary database
Archive Enabledarchive_enabledBooleantrueWhether entries older than retention_days are moved to archive storage
Archive Formatarchive_formatEnumCOMPRESSED_JSONFormat for archived records: COMPRESSED_JSON (gzip), CSV
Purge Archivedpurge_archived_after_daysInteger2190Days to retain archived records before permanent deletion (2190 = 6 years). Set to 0 to retain archives indefinitely.

Retention Lifecycle:

flowchart LR
    A["Active Log\n(Primary DB)"] -->|After retention_days| B["Archive Storage\n(Compressed JSON)"]
    B -->|After purge_archived_after_days| C["Permanently Deleted"]

    style A fill:#2d6a4f,stroke:#1b4332,color:#fff
    style B fill:#264653,stroke:#1d3557,color:#fff
    style C fill:#6c757d,stroke:#495057,color:#fff

Business Rules:

  • Minimum retention_days is 90. The system rejects values below 90 to ensure basic operational audit capability.
  • Minimum purge_archived_after_days is 365 (or 0 for indefinite). Values between 1 and 364 are rejected.
  • The archival background job runs daily at 02:00 AM (tenant timezone). It processes entries older than retention_days in batches of 10,000 records.
  • Archived records are stored with the same data fidelity as active records – no fields are dropped during archival.

5.18.3 Export Configuration

SettingKeyTypeDefaultDescription
Supported Formatsexport_formatsArray[Enum]["CSV", "JSON", "PDF"]Formats available for audit log export
Max Export Rowsmax_export_rowsInteger10000Maximum rows per single export request. Larger exports must be split by date range.
Max Date Rangemax_export_date_range_daysInteger365Maximum date range span allowed in a single export request
Include Archivedinclude_archived_in_exportBooleantrueWhether exports can pull from archived records (slower but comprehensive)

5.18.4 Audit Log Data Model

Audit Config Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant (unique constraint)
categories_enabledJSONYesMap of category_code: boolean (e.g., {"LOGIN": true, "SALE": true, "VOID": true, ...})
retention_daysIntegerYesDefault: 365
archive_enabledBooleanYesDefault: true
archive_formatEnumYesCOMPRESSED_JSON, CSV (default: COMPRESSED_JSON)
purge_archived_after_daysIntegerYesDefault: 2190
max_export_rowsIntegerYesDefault: 10000
max_export_date_range_daysIntegerYesDefault: 365
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Audit Log Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
category_codeEnumYesOne of the 12 category codes defined above
actionString(100)YesSpecific action (e.g., SALE_COMPLETED, USER_CREATED, PO_APPROVED)
actor_user_idUUIDYesFK to users table – user who performed the action
actor_roleString(50)YesRole of the user at time of action (captured for audit, not FK)
location_idUUIDNoFK to locations table – location where the action occurred (NULL for tenant-wide actions)
register_idUUIDNoFK to registers table – register involved (NULL for non-POS actions)
entity_typeString(50)YesType of entity affected (e.g., TRANSACTION, PRODUCT, USER, PO)
entity_idUUIDYesFK to the affected entity record
detailsJSONNoStructured JSON capturing before/after values, amounts, reason codes, and other context
ip_addressString(45)NoIP address of the client that initiated the action
occurred_atDateTimeYesTimestamp when the action occurred (event time, not log write time)
created_atDateTimeYesRecord creation timestamp (log write time)

Business Rules:

  • Audit log entries are immutable. No UPDATE or DELETE operations are permitted on the audit_log table. Only INSERT and SELECT are allowed.
  • The details JSON field captures change context. For settings changes, it records {"old_value": ..., "new_value": ...}. For transactions, it records key financial fields (total, tax, discount, payment_method).
  • Audit logs are queryable by category, date range, user, location, and entity type. Nexus POS provides a searchable, filterable audit log viewer.

5.19 Business Rules Configuration – Consolidated YAML

Scope: Single, authoritative source for all configurable business rules across the entire POS system. This section consolidates business rules from Module 1 (Sales), Module 2 (Customers), Module 3 (Catalog), and Module 4 (Inventory) into one centralized YAML configuration. All values shown are defaults and can be overridden at tenant or store level.

Cross-Reference: Individual module sections define the behavior that these rules govern. This section defines the configurable values.

5.19.1 Sales Configuration

# ============================================
# SALES MODULE BUSINESS RULES
# ============================================
# All values shown are defaults and can be
# overridden at tenant or store level.
# ============================================

sales_config:

  # ------------------------------------------
  # RETURN POLICY
  # ------------------------------------------
  return_policy:
    # Full refund period (with receipt)
    full_refund_days: 30

    # Store credit only period (with receipt)
    store_credit_days: 90

    # Restocking fee for opened items (percentage)
    restocking_fee_percent: 15

    # Categories exempt from restocking fee
    restocking_fee_exempt_categories:
      - "clothing"
      - "accessories"

    # Categories marked as final sale (no returns)
    final_sale_categories:
      - "clearance"
      - "as-is"

    # Channel-specific policies
    online_policy:
      return_days: 30
      exchange_days: 30
      exclude_shipping_fees: true
      exclude_processing_fees: true
      receipt_required: true

    in_store_policy:
      return_hours: 24
      exchange_hours: 24
      receipt_required: true
      receipt_scan_validation: true

  # ------------------------------------------
  # PARKED SALES
  # ------------------------------------------
  parked_sales:
    # Maximum parked sales per terminal
    max_per_terminal: 5

    # Time-to-live before auto-expiry (hours)
    ttl_hours: 4

    # Inventory reservation type
    reservation_type: "soft"  # soft = visible with warning, hard = blocked

  # ------------------------------------------
  # SPECIAL ORDERS
  # ------------------------------------------
  special_orders:
    # Minimum deposit percentage
    minimum_deposit_percent: 50

    # Maximum days to hold after arrival
    pickup_deadline_days: 30

    # Auto-cancel after missed pickup (days)
    abandonment_days: 45

  # ------------------------------------------
  # HOLD FOR PICKUP
  # ------------------------------------------
  hold_for_pickup:
    # Default hold duration
    default_days: 7

    # Maximum hold extension allowed
    max_days: 30

    # Days before expiry to send reminder
    reminder_days_before: 2

  # ------------------------------------------
  # TRANSFERS & RESERVATIONS
  # ------------------------------------------
  transfers:
    # Require full payment before processing
    require_full_payment: true

    # Estimated transit days (for display)
    estimated_transit_days: 3

  reservations:
    # Require full payment before reserving
    require_full_payment: true

    # Default reservation duration
    default_hold_days: 7

    # Auto-refund after expiry
    auto_refund_on_expiry: true

  # ------------------------------------------
  # SHIP TO CUSTOMER
  # ------------------------------------------
  ship_to_customer:
    enabled: true
    require_full_payment: true
    include_shipping_in_total: true

    # Carrier integration
    carriers:
      - provider: "configured_per_tenant"
        api_key: "configured_per_tenant"
        test_mode: true

    # Shipping options
    shipping_options:
      standard:
        label: "Standard (3-5 business days)"
        enabled: true
      express:
        label: "Express (1-2 business days)"
        enabled: true
      overnight:
        label: "Overnight"
        enabled: false

  # ------------------------------------------
  # CASH DRAWER
  # ------------------------------------------
  cash_drawer:
    # Variance tolerance before manager approval required
    variance_tolerance: 5.00

    # Require blind count (staff can't see expected)
    blind_count_enabled: true

    # Maximum float amount
    max_opening_float: 500.00

  # ------------------------------------------
  # DISCOUNTS & PRICING
  # ------------------------------------------
  discounts:
    # Maximum line item discount without manager approval
    max_line_discount_percent: 20

    # Maximum global discount without manager approval
    max_global_discount_percent: 15

    # Reason codes required for discounts
    require_reason_code: true

    # Discount application order
    application_order:
      - "price_tier"
      - "line_discount"
      - "auto_promo"
      - "global_discount"
      - "coupon"
      - "tax"
      - "loyalty_redemption"

  # ------------------------------------------
  # COMMISSIONS
  # ------------------------------------------
  commissions:
    # Default commission rate (percentage of sale)
    default_rate_percent: 2.0

    # Higher rate for specific categories
    category_rates:
      electronics: 3.0
      services: 5.0

    # Void reverses commission (full)
    reverse_on_void: true
    void_reversal_method: "full"

    # Return reduces commission (proportional)
    reduce_on_return: true
    return_reversal_method: "proportional"

  # ------------------------------------------
  # OFFLINE MODE (ADR-048: Online-First with Offline Fallback)
  # ------------------------------------------
  offline_mode:
    # Architecture: API-primary, offline is fallback only
    strategy: "online_first"

    # Local SQLite tables
    local_storage:
      product_cache: "read_only"   # Stale prices for offline lookups
      sales_queue: "write_queue"   # FIFO queue for offline sales

    # Queue processing
    queue:
      order: "fifo"                # Strict first-in-first-out
      max_size: null               # Unlimited (no artificial cap)
      flush_trigger: "reconnection" # Real-time flush when API reachable

    # Discrepancy handling (server is authoritative)
    discrepancy_handling:
      price_changed: "flag_for_review"
      item_out_of_stock: "flag_for_review"
      strategy: "server_authoritative"

    # Operations allowed offline (sales only)
    allowed_offline:
      - "sale_new"
      - "return_with_receipt"
      - "price_check"
      - "parked_sale_create"
      - "parked_sale_retrieve"

    # Operations blocked offline
    blocked_offline:
      - "customer_create"
      - "on_account_payment"
      - "gift_card_activation"
      - "gift_card_reload"
      - "gift_card_balance_check"
      - "gift_card_redemption"
      - "multi_store_inventory"
      - "transfer_request"
      - "reservation_create"
      - "inventory_adjustment"
      - "receiving"

  # ------------------------------------------
  # PAYMENT INTEGRATION
  # ------------------------------------------
  payment_integration:
    # PCI compliance level
    pci_scope: "SAQ-A"

    # Integration type
    integration_type: "semi_integrated"

    # Terminal timeout (seconds)
    payment_timeout_seconds: 60
    connection_timeout_seconds: 10

    # Batch close time (24-hour format)
    batch_close_time: "23:00"

    # Same-day void allowed
    same_day_void: true

  # ------------------------------------------
  # THIRD-PARTY FINANCING
  # ------------------------------------------
  third_party_financing:
    affirm:
      enabled: true
      minimum_order_amount: 50.00
      maximum_order_amount: 5000.00
      merchant_id: "configured_per_tenant"
      webhook_url: "/api/webhooks/affirm"

Sales Configuration Field Reference

KeyTypeDefaultDescription
return_policy.full_refund_daysInteger30Calendar days from purchase for full original-method refund
return_policy.store_credit_daysInteger90Calendar days from purchase for store credit refund
return_policy.restocking_fee_percentInteger15Percentage deducted as restocking fee on non-exempt items
parked_sales.max_per_terminalInteger5Maximum concurrent parked sales per register
parked_sales.ttl_hoursInteger4Hours before an unrecalled parked sale auto-expires
special_orders.minimum_deposit_percentInteger50Minimum deposit required at special order creation
special_orders.abandonment_daysInteger45Days after arrival before abandoned special order is forfeited
hold_for_pickup.default_daysInteger7Default hold duration in days
cash_drawer.variance_toleranceDecimal5.00Dollar variance before manager review is required at close
cash_drawer.blind_count_enabledBooleantrueHide expected drawer total from staff during count
discounts.max_line_discount_percentInteger20Maximum per-line discount before manager approval
discounts.max_global_discount_percentInteger15Maximum transaction-wide discount before manager approval
commissions.default_rate_percentDecimal2.0Default commission percentage of sale amount
offline_mode.max_queue_sizeInteger100Maximum offline-queued transactions before blocking new sales
payment_integration.payment_timeout_secondsInteger60Seconds to wait for payment terminal response
payment_integration.batch_close_timeString“23:00”Daily batch settlement time (24-hour format)

5.19.2 Customer Configuration

# ============================================
# CUSTOMER MODULE BUSINESS RULES
# ============================================

customer_config:

  # ------------------------------------------
  # LOYALTY PROGRAM
  # ------------------------------------------
  loyalty:
    # Points per dollar spent
    points_per_dollar: 1

    # Points required for $1 redemption
    redemption_rate: 100

    # Minimum points to redeem
    minimum_redemption: 100

    # Points expiry (months, 0 = never)
    points_expiry_months: 12

    # Maximum % of transaction payable by points
    max_redemption_percent: 50

  # ------------------------------------------
  # CUSTOMER TIERS
  # ------------------------------------------
  customer_tiers:
    bronze:
      # No threshold - default tier
      point_multiplier: 1.0
      automatic_discount_percent: 0

    silver:
      annual_spend_threshold: 1000
      point_multiplier: 1.5
      automatic_discount_percent: 5

    gold:
      annual_spend_threshold: 5000
      point_multiplier: 2.0
      automatic_discount_percent: 10

    platinum:
      annual_spend_threshold: 10000
      point_multiplier: 3.0
      automatic_discount_percent: 15

  # ------------------------------------------
  # LAYAWAY
  # ------------------------------------------
  layaway:
    # Minimum deposit percentage
    minimum_deposit_percent: 20

    # Maximum layaway duration (days)
    max_duration_days: 90

    # Minimum payment frequency (days)
    payment_frequency_days: 30

    # Forfeiture fee percentage (of deposit)
    forfeiture_fee_percent: 10

  # ------------------------------------------
  # GIFT CARDS
  # ------------------------------------------
  gift_cards:
    # Minimum load amount
    minimum_load: 10.00

    # Maximum load amount
    maximum_load: 500.00

    # Default expiry period (months from activation)
    default_expiry_months: 0  # No expiry (most restrictive)

    # Allow reload of depleted cards
    allow_reload: true

    # Jurisdiction-specific overrides
    jurisdiction_rules:
      virginia:
        expiry_allowed: true
        expiry_months: 60
        inactivity_fee_allowed: true
        inactivity_fee_months: 12
        cash_out_threshold: 0
      california:
        expiry_allowed: false
        inactivity_fee_allowed: false
        cash_out_threshold: 10.00
        cash_out_required: true

  # ------------------------------------------
  # PRIVACY & DATA RETENTION
  # ------------------------------------------
  privacy:
    # Days to fulfill data export request
    export_request_days: 30

    # Days to fulfill deletion request
    deletion_request_days: 30

    # Auto-anonymize inactive customers (months, 0 = never)
    auto_anonymize_months: 0

    # Consent change audit retention (years)
    consent_audit_retention_years: 7

  # ------------------------------------------
  # EXPORT LIMITS
  # ------------------------------------------
  exports:
    # Maximum rows per CSV export
    max_rows: 1000

    # Maximum date range for reports (days)
    max_date_range_days: 365

Customer Configuration Field Reference

KeyTypeDefaultDescription
loyalty.points_per_dollarInteger1Base points earned per dollar (before tier multiplier)
loyalty.redemption_rateInteger100Points required to redeem $1.00 discount
loyalty.minimum_redemptionInteger100Minimum points a customer can redeem per transaction
loyalty.points_expiry_monthsInteger12Months since last earn before points expire (0 = never)
loyalty.max_redemption_percentInteger50Maximum percentage of transaction total payable by points
customer_tiers.silver.annual_spend_thresholdInteger1000Annual spend in dollars to qualify for Silver tier
customer_tiers.gold.annual_spend_thresholdInteger5000Annual spend in dollars to qualify for Gold tier
customer_tiers.platinum.annual_spend_thresholdInteger10000Annual spend in dollars to qualify for Platinum tier
layaway.minimum_deposit_percentInteger20Minimum deposit as percentage of layaway total
layaway.max_duration_daysInteger90Maximum calendar days for layaway completion
layaway.forfeiture_fee_percentInteger10Fee deducted from deposit on layaway cancellation
gift_cards.minimum_loadDecimal10.00Minimum dollar amount per activation or reload
gift_cards.maximum_loadDecimal500.00Maximum dollar amount per activation or reload
gift_cards.default_expiry_monthsInteger0Months to expiry (0 = never, California baseline)
privacy.export_request_daysInteger30Days to fulfill customer data export request
privacy.auto_anonymize_monthsInteger0Months of inactivity before auto-anonymization (0 = disabled)

5.19.3 Catalog Configuration

# ============================================
# CATALOG MODULE BUSINESS RULES
# ============================================

catalog_config:

  # ------------------------------------------
  # PRODUCT LIFECYCLE
  # ------------------------------------------
  product_lifecycle:
    # Default status for newly created products
    default_status: "DRAFT"

    # Valid status transitions
    # DRAFT -> ACTIVE -> DISCONTINUED
    # ACTIVE -> DRAFT (revert to draft for editing)
    allowed_transitions:
      DRAFT: ["ACTIVE"]
      ACTIVE: ["DRAFT", "DISCONTINUED"]
      DISCONTINUED: ["ACTIVE"]  # Re-activate if needed

    # Require at least one image before activation
    require_image_on_activate: false

    # Require barcode before activation
    require_barcode_on_activate: true

    # Require price before activation
    require_price_on_activate: true

  # ------------------------------------------
  # PRICING
  # ------------------------------------------
  pricing:
    # Price hierarchy levels (highest priority first)
    price_hierarchy:
      - "price_book_override"
      - "channel_price"
      - "sale_price"
      - "default_price"
      - "msrp"

    # Require manager approval for markdown
    markdown_approval_required: true

    # Maximum markdown percentage without owner approval
    max_markdown_percent: 50

    # Minimum margin threshold (warn if below)
    minimum_margin_warning_percent: 10

    # Allow selling below cost
    allow_below_cost_sale: false

  # ------------------------------------------
  # BARCODE
  # ------------------------------------------
  barcode:
    # Default barcode format
    default_format: "CODE128"  # Options: "CODE128", "EAN13", "UPC_A"

    # Auto-generate barcode if none provided
    auto_generate: true

    # Auto-generated barcode prefix (tenant-specific)
    auto_prefix: "POS"

    # Barcode uniqueness scope
    uniqueness_scope: "tenant"  # Options: "tenant", "global"

  # ------------------------------------------
  # CATEGORIES
  # ------------------------------------------
  categories:
    # Maximum category nesting depth
    max_depth: 4

    # Require every product to have a category
    require_category_on_product: true

    # Allow product in multiple categories
    allow_multi_category: false

    # Default category sort order
    default_sort: "name_asc"

  # ------------------------------------------
  # SHOPIFY SYNC
  # ------------------------------------------
  shopify_sync:
    # Scheduled reconciliation interval (minutes)
    reconciliation_interval_minutes: 15

    # Field ownership model (determines which system can edit each field)
    field_ownership:
      pos_owned:
        - "title"
        - "vendor"
        - "product_type"
        - "variants.price"
        - "variants.compare_at_price"
        - "variants.sku"
        - "variants.barcode"
        - "variants.cost"
        - "variants.weight"
      shopify_owned:
        - "body_html"
        - "seo_title"
        - "seo_description"
        - "images"
        - "tags"
      bidirectional:
        - "status"
        - "variants.inventory_quantity"

    # Conflict resolution for bidirectional fields
    conflict_resolution: "pos_wins"  # Options: "pos_wins", "shopify_wins", "latest_wins"

    # Delete behavior when product discontinued in POS
    delete_on_discontinue: false  # Set to draft in Shopify, not delete

    # Webhook retry on failure
    webhook_retry_count: 3
    webhook_retry_backoff_seconds: [5, 15, 45]

  # ------------------------------------------
  # SCANNER CONFIGURATION
  # ------------------------------------------
  scanner:
    # Maximum tags per bulk lookup request
    max_tags_per_request: 50

    # Tag read timeout (milliseconds)
    read_timeout_ms: 5000

    # Auto-lookup on scan
    auto_lookup_on_scan: true

    # Scan confirmation beep
    confirmation_beep_enabled: true

Catalog Configuration Field Reference

KeyTypeDefaultDescription
product_lifecycle.default_statusEnumDRAFTStatus assigned to newly created products
product_lifecycle.require_barcode_on_activateBooleantrueBarcode must exist before product can transition to ACTIVE
pricing.markdown_approval_requiredBooleantrueWhether manager must approve markdown price reductions
pricing.max_markdown_percentInteger50Maximum markdown before owner-level approval
pricing.allow_below_cost_saleBooleanfalseWhether POS allows sale price below product cost
barcode.default_formatEnumCODE128Default barcode symbology for auto-generated barcodes
barcode.auto_generateBooleantrueAuto-create barcode if product has no barcode at creation
categories.max_depthInteger4Maximum category tree nesting levels
categories.require_category_on_productBooleantrueProducts must be assigned to at least one category
shopify_sync.reconciliation_interval_minutesInteger15Minutes between scheduled full reconciliation
shopify_sync.conflict_resolutionEnumpos_winsTie-breaking strategy for bidirectional field conflicts
scanner.max_tags_per_requestInteger50Maximum scanner tags per bulk API request
scanner.read_timeout_msInteger5000Milliseconds before scanner read times out

5.19.4 Inventory Configuration

# ============================================
# INVENTORY MODULE BUSINESS RULES
# ============================================
# All values shown are defaults and can be
# overridden at tenant or store level.
# ============================================

inventory_config:

  # ------------------------------------------
  # GENERAL SETTINGS
  # ------------------------------------------
  general:
    # Allow inventory to go negative (e.g., sell without stock)
    allow_negative_inventory: false

    # Costing method for COGS and valuation
    costing_method: "weighted_average"  # Options: "weighted_average", "fifo"

    # Default currency for all inventory valuations
    default_currency: "USD"

    # Enforce reorder point monitoring
    enforce_reorder_points: true

    # Minimum display quantity on POS (show "Low Stock" below this)
    min_display_qty: 3

    # Show exact quantity or generic "In Stock" / "Low Stock"
    show_exact_qty_on_pos: true

  # ------------------------------------------
  # INVENTORY STATUS MODEL
  # ------------------------------------------
  status_model:
    # Valid inventory statuses
    statuses:
      - "AVAILABLE"
      - "RESERVED"
      - "QUARANTINE"
      - "DAMAGED"
      - "IN_TRANSIT"
      - "ON_HOLD"

    # Only these statuses allow sale
    sellable_statuses:
      - "AVAILABLE"

    # Only these statuses allow transfer out
    transferable_statuses:
      - "AVAILABLE"

  # ------------------------------------------
  # PURCHASE ORDERS
  # ------------------------------------------
  purchase_orders:
    # Auto-close PO threshold (% received to auto-complete)
    auto_close_threshold_percent: 100

    # Allow editing cost at time of receiving
    allow_cost_editing_on_receive: true

    # Default tax rate applied to PO lines
    default_tax_rate: 0.0

    # PO approval thresholds (value-based)
    approval:
      auto_approve_below: 500.00
      manager_approval_threshold: 500.00
      admin_approval_threshold: 5000.00
      approval_expiry_days: 7

    # Auto-PO generation
    auto_po:
      enabled: true
      mode: "draft"  # Options: "draft", "auto_submit"
      minimum_po_value: 50.00
      consolidate_by_vendor: true

    # PO number format
    number_format: "PO-{YEAR}-{SEQUENCE:5}"

  # ------------------------------------------
  # RECEIVING
  # ------------------------------------------
  receiving:
    # Receiving mode: "open" or "strict"
    mode: "open"

    # Over-receive threshold (% above PO qty allowed)
    over_receive_threshold_percent: 10

    # Scanner mode for receiving
    scanner_mode: "scan_primary"  # Options: "scan_required", "scan_optional", "scan_primary"

    # Auto-print labels on receive
    auto_print_labels: true

    # Label template for received items
    label_template: "standard_barcode"

    # Discrepancy handling (the "triple approach")
    discrepancy:
      allow_partial_receive: true
      auto_quarantine_damaged: true
      auto_create_rma_on_damage: true
      cost_variance_alert_percent: 5

    # Non-PO receiving
    non_po_receiving:
      enabled: true
      require_reason: true
      valid_reasons:
        - "CUSTOMER_RETURN"
        - "VENDOR_REPLACEMENT"
        - "CONSIGNMENT"
        - "FOUND_STOCK"
        - "OTHER"

  # ------------------------------------------
  # REORDER & VELOCITY
  # ------------------------------------------
  reorder:
    # Sales velocity calculation window (days)
    velocity_window_days: 90

    # Safety stock calculation (standard deviations)
    safety_stock_sigma: 1.65  # ~95% service level

    # Dead stock threshold (days with zero sales)
    dead_stock_days: 90

    # Seasonal adjustment
    seasonal_adjustment_enabled: true
    seasonal_history_years: 3

    # Reorder point recalculation frequency
    recalculation_frequency: "weekly"  # Options: "daily", "weekly"
    recalculation_day: "sunday"

    # Minimum reorder quantity
    min_reorder_qty: 1

    # Round reorder qty to vendor's case pack size
    round_to_case_pack: true

  # ------------------------------------------
  # COUNTING (STOCKTAKE)
  # ------------------------------------------
  counting:
    # Freeze mode during full physical count
    default_freeze_mode: "soft"  # Options: "hard", "soft", "none"

    # Blind count (hide expected qty from counter)
    blind_count_enabled: true

    # Scanner mode for counting
    scanner_mode: "scan_primary"

    # Variance threshold requiring manager approval (units)
    variance_approval_threshold_units: 10

    # Variance threshold requiring manager approval (%)
    variance_approval_threshold_percent: 5

    # Auto-adjust variances below threshold
    auto_adjust_below_threshold: true

    # Require second count for high-variance items
    require_recount_above_percent: 20

    # Supported count types
    count_types:
      - "full_physical"
      - "cycle_count"
      - "spot_check"
      - "scanner_assisted"
      - "on_demand"

    # Cycle count frequency (days between counts per product)
    cycle_count_interval_days:
      A_items: 30
      B_items: 60
      C_items: 90

  # ------------------------------------------
  # ADJUSTMENTS
  # ------------------------------------------
  adjustments:
    # Approval mode for manual adjustments
    approval_mode: "threshold"  # Options: "all", "threshold", "none"

    # Threshold above which approval is required (units)
    approval_threshold_units: 10

    # Threshold above which approval is required (value)
    approval_threshold_value: 100.00

    # Default reason codes (built-in)
    default_reason_codes:
      - code: "DAMAGED"
        label: "Damaged / Defective"
        requires_note: false
      - code: "THEFT"
        label: "Theft / Shrinkage"
        requires_note: false
      - code: "COUNT_CORRECTION"
        label: "Count Correction"
        requires_note: false
      - code: "VENDOR_RETURN"
        label: "Returned to Vendor"
        requires_note: false
      - code: "FOUND_STOCK"
        label: "Found Stock (Positive Adjustment)"
        requires_note: true
      - code: "SAMPLE"
        label: "Removed for Sample / Display"
        requires_note: false
      - code: "DONATION"
        label: "Donated"
        requires_note: true
      - code: "OTHER"
        label: "Other"
        requires_note: true

    # Allow tenants to create custom reason codes
    allow_custom_reason_codes: true

    # Require note for all adjustments
    require_note_for_all: false

  # ------------------------------------------
  # TRANSFERS
  # ------------------------------------------
  transfers:
    # Require acceptance scan at destination
    require_acceptance_at_destination: true

    # Allow partial transfer receive
    allow_partial_receive: true

    # Transfer auto-suggestion
    auto_suggest:
      enabled: true
      imbalance_threshold_days: 14
      min_transfer_qty: 2
      min_source_qty_after_transfer: 2
      frequency: "daily"

    # Transfer number format
    number_format: "TRF-{YEAR}-{SEQUENCE:5}"

    # Transit time estimate (default days)
    default_transit_days: 3

    # Auto-cancel unfulfilled transfer requests after N days
    auto_cancel_unfulfilled_days: 14

  # ------------------------------------------
  # VENDOR RMA
  # ------------------------------------------
  rma:
    # Allow overstock returns to vendor
    overstock_returns_enabled: true

    # Default restocking fee (% of cost)
    default_restocking_fee_percent: 0

    # Maximum restocking fee allowed
    max_restocking_fee_percent: 25

    # RMA expiry (days to ship back after vendor approval)
    ship_back_deadline_days: 30

    # Auto-create RMA for damaged items on receive
    auto_create_on_damaged_receive: true

    # RMA number format
    number_format: "RMA-{YEAR}-{SEQUENCE:5}"

    # Credit reconciliation reminder (days after shipment)
    credit_followup_days: 30

  # ------------------------------------------
  # SERIAL & LOT TRACKING
  # ------------------------------------------
  serial_tracking:
    # Require serial scan at POS sale
    require_serial_at_sale: true

    # Require serial scan at receiving
    require_serial_at_receive: true

    # Serial number format validation (regex, optional)
    format_validation: null

  lot_tracking:
    # FIFO enforcement on sale
    fifo_enforcement: true

    # Lot number format
    number_format: "LOT-{YEAR}{MONTH}-{SEQUENCE:4}"

    # Track expiry dates
    expiry_tracking_enabled: false  # Clothing typically doesn't expire

  # ------------------------------------------
  # ALERTS & NOTIFICATIONS
  # ------------------------------------------
  alerts:
    low_stock:
      enabled: true
      delivery: ["dashboard", "email_digest"]
      email_digest_time: "07:00"
      severity: "warning"

    overstock:
      enabled: true
      delivery: ["dashboard"]
      days_of_supply_threshold: 90
      severity: "info"

    shrinkage:
      enabled: true
      delivery: ["dashboard", "email_immediate"]
      variance_threshold_percent: 5
      severity: "critical"

    aging_inventory:
      enabled: true
      delivery: ["dashboard", "email_digest"]
      days_threshold: 90
      email_digest_day: "monday"
      severity: "warning"

    po_overdue:
      enabled: true
      delivery: ["dashboard", "email"]
      buffer_days: 3
      severity: "warning"

  # ------------------------------------------
  # OFFLINE INVENTORY (ADR-048: Online-First)
  # ------------------------------------------
  offline:
    # Strategy: online-first with offline fallback
    strategy: "online_first"

    # Inventory is read-only offline; only sale/return decrements
    # flow through the sales_queue (see Module 1, Section 1.16)
    inventory_offline_mode: "read_only"

    # Discrepancy handling (server is authoritative)
    discrepancy_handling: "flag_for_review"

    # Operations allowed offline (inventory perspective)
    allowed_offline:
      - "sale_decrement"       # Queued in sales_queue
      - "return_increment"     # Queued in sales_queue
      - "stock_lookup"         # Read-only from product_cache

    # Operations blocked offline
    blocked_offline:
      - "adjustment"
      - "count_entry"
      - "multi_store_lookup"
      - "transfer_request"
      - "online_fulfillment"
      - "shopify_sync"
      - "po_submission"
      - "po_receiving"
      - "rma_creation"

  # ------------------------------------------
  # ONLINE FULFILLMENT
  # ------------------------------------------
  online_fulfillment:
    # Store assignment strategy
    strategy: "nearest"  # Options: "nearest", "round_robin", "priority"

    # Allow split fulfillment across multiple stores
    split_fulfillment_enabled: false
    max_splits: 3

    # Exclude HQ warehouse from online fulfillment
    exclude_hq: false

    # Minimum stock to retain at store after online order reservation
    min_retain_qty: 1

    # Shopify sync settings
    shopify_sync:
      reconciliation_interval_minutes: 15
      webhook_retry_count: 3
      webhook_retry_backoff: [5, 15, 45]
      source_of_truth: "pos"

  # ------------------------------------------
  # POS INTEGRATION
  # ------------------------------------------
  pos_integration:
    # Soft reservation behavior on add to cart
    cart_reservation:
      enabled: true
      type: "soft"
      payment_failure_hold_seconds: 30

    # Parked sale reservation
    parked_sale_reservation:
      type: "soft"
      show_warning_to_other_terminals: true

    # Hold-for-pickup reservation
    hold_for_pickup_reservation:
      type: "hard"

    # Return to stock default status
    return_default_status: "AVAILABLE"

    # Allow staff to override return status
    return_status_override_allowed: true

    # Override options
    return_status_options:
      - "AVAILABLE"
      - "DAMAGED"
      - "QUARANTINE"

Inventory Configuration Field Reference

KeyTypeDefaultDescription
general.allow_negative_inventoryBooleanfalseWhether sales can proceed when stock is zero
general.costing_methodEnumweighted_averageValuation method for COGS calculation
general.min_display_qtyInteger3POS shows “Low Stock” warning below this threshold
purchase_orders.approval.auto_approve_belowDecimal500.00PO total below which no approval is needed
purchase_orders.approval.admin_approval_thresholdDecimal5000.00PO total requiring admin/owner approval
purchase_orders.auto_po.enabledBooleantrueAuto-generate draft POs when stock hits reorder point
receiving.modeEnumopenStaff sees expected qty; can receive different amount
receiving.over_receive_threshold_percentInteger10Maximum over-receive without manager approval
reorder.velocity_window_daysInteger90Days of sales history for velocity calculation
reorder.safety_stock_sigmaDecimal1.65Standard deviations for safety stock (~95% service level)
reorder.dead_stock_daysInteger90Days of zero sales before flagging as dead stock
counting.default_freeze_modeEnumsoftInventory freeze behavior during physical counts
counting.blind_count_enabledBooleantrueHide expected quantities from counters
counting.variance_approval_threshold_percentInteger5Variance percentage requiring manager approval
adjustments.approval_modeEnumthresholdWhen manual adjustments require manager approval
transfers.auto_suggest.imbalance_threshold_daysInteger14Days-of-supply imbalance to trigger auto-suggestion
transfers.default_transit_daysInteger3Default estimated transit time between locations
rma.ship_back_deadline_daysInteger30Days to ship RMA items after vendor approval
offline.max_queue_sizeInteger500Maximum queued offline inventory changes
offline.max_offline_hoursInteger24Hours before system forces reconnect attempt
online_fulfillment.strategyEnumnearestStore selection algorithm for online orders
online_fulfillment.min_retain_qtyInteger1Minimum stock to keep at store after online reservation
pos_integration.cart_reservation.typeEnumsoftReservation type when item is added to POS cart
pos_integration.return_default_statusEnumAVAILABLEDefault inventory status for returned items

5.20 Tenant Onboarding Wizard

Scope: Step-by-step guided setup workflow for provisioning a new tenant from initial registration through operational go-live readiness. The onboarding wizard ensures that every required configuration area is addressed before the tenant begins processing transactions.

Cross-Reference: All configuration sections referenced below (5.2 through 5.19) contain the detailed data models and business rules for each step.

5.20.1 Onboarding Flow

The onboarding wizard presents 13 sequential steps. Steps 1-5 are mandatory for go-live. Steps 6-13 are recommended but can be deferred.

flowchart TD
    S1["Step 1: Company Info\n(5.2, 5.3)"] --> S2["Step 2: Locations\n(5.4)"]
    S2 --> S3["Step 3: Registers\n(5.7)"]
    S3 --> S4["Step 4: Printers\n(5.8)"]
    S4 --> S5["Step 5: Users & Roles\n(5.5)"]
    S5 --> S6["Step 6: Clock-In/Out\n(5.6)"]
    S6 --> S7["Step 7: Tax\n(5.9)"]
    S7 --> S8["Step 8: Units of Measure\n(5.10)"]
    S8 --> S9["Step 9: Payment Methods\n(5.11)"]
    S9 --> S10["Step 10: Email\n(5.15)"]
    S10 --> S11["Step 11: Integrations\n(5.16)"]
    S11 --> S12["Step 12: Business Rules\n(5.19)"]
    S12 --> S13["Step 13: Go-Live Checklist\n(Validation)"]

    S13 -->|All checks pass| GL["GO LIVE"]
    S13 -->|Checks failed| FIX["Review Failures\n(Return to failing step)"]
    FIX --> S13

    style S1 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style S2 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style S3 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style S4 fill:#264653,stroke:#1d3557,color:#fff
    style S5 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style S6 fill:#264653,stroke:#1d3557,color:#fff
    style S7 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style S8 fill:#264653,stroke:#1d3557,color:#fff
    style S9 fill:#2d6a4f,stroke:#1b4332,color:#fff
    style S10 fill:#264653,stroke:#1d3557,color:#fff
    style S11 fill:#264653,stroke:#1d3557,color:#fff
    style S12 fill:#264653,stroke:#1d3557,color:#fff
    style S13 fill:#7b2d8e,stroke:#5a1d6e,color:#fff
    style GL fill:#2d6a4f,stroke:#1b4332,color:#fff
    style FIX fill:#c0392b,stroke:#922b21,color:#fff

5.20.2 Step Details

StepNameSection RefRequiredDescription
1Company Info5.2, 5.3YesSet tenant name, legal entity name, logo, timezone, base currency, date/time format, fiscal year start
2Locations5.4YesCreate all physical locations (stores and warehouses). Set address, phone, timezone override, and location type.
3Registers5.7YesAdd registers to each store location. Select profile (Full POS, Mobile POS, Inventory-Only). Pair physical devices.
4Printers5.8NoRegister receipt and label printers. Link printers to registers. Run network discovery if applicable.
5Users & Roles5.5YesCreate user accounts. Assign roles (Owner, Admin, Manager, Cashier, Inventory Clerk). Assign users to locations.
6Clock-In/Out5.6NoConfigure clock-in/clock-out settings. Enable time tracking for staff if needed. Skip for operations that do not require time tracking.
7Tax5.9YesAssign tax jurisdiction to each store location. Review compound tax rates (State/County/City), tax calculation priority, and exemption handling.
8Units of Measure5.10NoReview predefined UoMs. Create custom UoMs if needed (e.g., BUNDLE, SET, ROLL). Skip if standard UoMs are sufficient.
9Payment Methods5.11YesEnable payment methods per location (Cash, Credit Card, Gift Card, Store Credit, etc.). Configure payment processor credentials.
10Email5.15NoConfigure SMTP or API email provider. Send test email. Enable/disable individual email templates.
11Integrations5.16NoConnect Shopify store (enter shop URL, API key, access token). Verify connection. Configure sync mode.
12Business Rules5.19NoReview all business rule defaults. Customize return policy, discount limits, offline mode settings, and inventory rules as needed.
13Go-Live ChecklistYesAutomated validation of all mandatory requirements. Displays pass/fail for each check.

5.20.3 Go-Live Validation Rules

The go-live checklist runs automated validation against all mandatory configuration requirements. The tenant cannot begin processing transactions until all mandatory checks pass.

Mandatory Checks (must all pass):

#Validation RuleFailure Message
1At least 1 location created“No locations configured. Create at least one store location.”
2At least 1 location of type STORE“No store locations found. At least one location must be a retail store.”
3At least 1 register per store location“Store ‘{location_name}’ has no registers. Add at least one register.”
4At least 1 user with OWNER role“No Owner user found. At least one user must have the Owner role.”
5Tax jurisdiction assigned to each store location“Store ‘{location_name}’ has no tax jurisdiction assigned. Assign a tax jurisdiction with at least one active rate.”
6At least 1 payment method enabled per store location“Store ‘{location_name}’ has no payment methods enabled. Enable at least one.”
7Email sender configured“No email provider configured. Configure SMTP or API email for receipts.”
8Base currency set“Base currency is not configured. Set the tenant’s base currency.”
9Default timezone set“Default timezone is not configured. Set the tenant’s timezone.”

Recommended Checks (advisory, do not block go-live):

#Validation RuleAdvisory Message
1Shopify integration connected“Shopify integration is not connected. Online orders will not sync.”
2At least 1 label printer per location“No label printers configured. Barcode printing will be unavailable.”
3Receipt printer linked to each Full POS register“Register ‘{register_name}’ has no receipt printer linked.”
4Custom fields configured (if applicable)“No custom fields defined. Custom fields can be added later.”
5Business rules reviewed“Business rules are using system defaults. Review and customize as needed.”
6Clock-in/out reviewed“Clock-in/out settings not reviewed. Time tracking will use system defaults.”
7Receipt header/footer customized“Receipt template is using system defaults. Customize header and footer.”

5.20.4 Onboarding State Tracking

Onboarding Progress Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant (unique constraint)
current_stepIntegerYesCurrent wizard step (1-13)
steps_completedJSONYesMap of step_number: {completed: boolean, completed_at: DateTime, skipped: boolean}
go_live_readyBooleanYesWhether all mandatory checks pass (default: false)
go_live_atDateTimeNoTimestamp when the tenant was activated for live operations
started_atDateTimeYesTimestamp when onboarding began
completed_atDateTimeNoTimestamp when the wizard was fully completed (all 13 steps addressed)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Steps can be completed in any order, though the wizard presents them sequentially as a recommended progression.
  • Steps can be revisited and modified at any time before go-live.
  • Steps marked as “No” in the Required column can be explicitly skipped. Skipping sets skipped: true for that step.
  • After go-live, the onboarding wizard is no longer displayed. All configuration is managed through the standard Nexus POS settings pages.
  • The onboarding wizard state is preserved so that if the tenant administrator abandons the wizard mid-way and returns later, progress is restored.

5.21 User Stories & Acceptance Criteria

Scope: All user stories and Gherkin acceptance criteria for Module 5 (Setup & Configuration). Stories are organized into 17 epics covering all functional areas. Each epic includes user stories in standard format and one or more Gherkin feature files with acceptance scenarios.


Epic 5.A: System Settings & Branding

US-5.A.1: Configure Company Identity

  • As a tenant administrator, I want to configure the company name, legal entity name, logo, and timezone so that the system reflects our brand identity across all interfaces and reports.
  • Constraint: Logo must be PNG or SVG, max 2MB, min 200x200px. Timezone uses IANA identifiers.

US-5.A.2: Set Business Hours per Location

  • As a tenant administrator, I want to set operating hours per location so that shift schedules and report periods align with actual store hours.
  • Constraint: Hours are defined per day of week. Locations can have different hours.

US-5.A.3: Customize Branding

  • As a tenant administrator, I want to customize the login page branding, primary color scheme, and Nexus POS header so that the system looks consistent with our brand.
  • Constraint: Primary and secondary color must be valid hex codes. Preview available before saving.
Feature: System Settings Configuration
  As a tenant administrator
  I need to configure company identity and branding
  So that the system reflects our business across all touchpoints

  Background:
    Given I am logged in as a user with "OWNER" role
    And I am on the System Settings page

  Scenario: Configure company identity on initial setup
    When I enter "Nexus Clothing" as the tenant name
    And I enter "Nexus Clothing LLC" as the legal entity name
    And I upload a valid PNG logo "nexus-logo.png" (500x500px, 150KB)
    And I select timezone "America/New_York"
    And I select currency "USD"
    And I click "Save Settings"
    Then the settings should be saved successfully
    And the header should display "Nexus Clothing"
    And the logo should appear in the top-left corner

  Scenario: Reject invalid logo upload
    When I attempt to upload a logo file "oversized.png" (5MB)
    Then the system should reject the upload with message "Logo must be under 2MB"
    And the existing logo should remain unchanged

  Scenario: Currency becomes immutable after first transaction
    Given at least one transaction has been processed
    When I attempt to change the base currency from "USD" to "CAD"
    Then the system should block the change with message "Currency cannot be changed after transactions have been processed"

Epic 5.B: Location Management

US-5.B.1: Create Store and Warehouse Locations

  • As a tenant administrator, I want to create store and warehouse locations with addresses and contact information so that the system knows the physical topology of the business.
  • Constraint: Each location must have a unique name within the tenant. Location type is STORE or WAREHOUSE.
Feature: Location Management
  As a tenant administrator
  I need to define physical locations
  So that the system maps to our real-world store topology

  Background:
    Given I am logged in as a user with "ADMIN" role

  Scenario: Create a new store location
    When I navigate to Locations management
    And I click "Add Location"
    And I enter name "Georgetown Store"
    And I select type "STORE"
    And I enter address "3100 M Street NW, Washington, DC 20007"
    And I enter phone "(202) 555-0100"
    And I click "Save Location"
    Then the location "Georgetown Store" should be created

  Scenario: Prevent duplicate location names
    Given a location named "Georgetown Store" already exists
    When I attempt to create another location named "Georgetown Store"
    Then the system should reject with message "A location with this name already exists"

Epic 5.C: User & Role Management

US-5.C.1: Create User Accounts

  • As a tenant administrator, I want to create user accounts with profiles including name, email, phone, and PIN so that staff can access the system with appropriate credentials.
  • Constraint: Email must be unique within the tenant. PIN must be exactly 4 digits. Username auto-generated from email.

US-5.C.2: Configure Feature Toggles per Role

  • As a tenant administrator, I want to configure which features each role can access so that staff only see functionality relevant to their job.
  • Constraint: Feature toggles are grouped by module. Changes take effect on next login.

US-5.C.3: Assign Users to Multiple Locations

  • As a tenant administrator, I want to assign a user to one or more locations so that I can set their default location, control reporting filters, and organize staff by store.
  • Constraint: A user must be assigned to at least one location. Location assignments are informational — they set defaults and reporting scope but do not restrict which locations a user can process transactions at.
Feature: User and Role Management
  As a tenant administrator
  I need to manage staff accounts, roles, and location assignments
  So that employees have appropriate defaults and reporting scope

  Background:
    Given I am logged in as a user with "OWNER" role
    And locations "Georgetown Store" and "HQ Warehouse" exist

  Scenario: Create a new cashier user
    When I navigate to User Management
    And I click "Add User"
    And I enter first name "Sarah" and last name "Johnson"
    And I enter email "sarah.johnson@nexus.com"
    And I enter PIN "4521"
    And I assign role "CASHIER"
    And I assign location "Georgetown Store"
    And I click "Create User"
    Then user "Sarah Johnson" should be created with role "CASHIER"
    And she should be assigned to "Georgetown Store"
    And a welcome email should be queued

  Scenario: Prevent duplicate email
    Given user "sarah.johnson@nexus.com" already exists
    When I attempt to create a user with email "sarah.johnson@nexus.com"
    Then the system should reject with message "A user with this email already exists"

  Scenario: Assign user to multiple locations (informational)
    Given user "Mark Chen" exists with role "MANAGER"
    When I edit user "Mark Chen"
    And I add location assignment "HQ Warehouse"
    And I click "Save"
    Then "Mark Chen" should be assigned to both "Georgetown Store" and "HQ Warehouse"
    And his primary location should be used as the default at login
    And he should be able to process transactions at any tenant location regardless of assignment

Epic 5.D: Register & Device Management

US-5.D.1: Add Registers to a Location

  • As a tenant administrator, I want to add registers to a store location so that the store can process transactions.
  • Constraint: Register name must be unique within the location. Register number auto-increments.

US-5.D.2: Pair Devices with Registers

  • As a tenant administrator, I want to pair a physical device (iPad, PC, terminal) with a register so that the device operates as that register.
  • Constraint: Device pairing uses a one-time PIN code. One device per register at a time.

US-5.D.3: Assign Register Profiles

  • As a tenant administrator, I want to assign a profile (Full POS, Mobile POS, Inventory-Only) to each register so that the interface matches the register’s purpose.
  • Constraint: Full POS requires a receipt printer link. Mobile POS and Inventory-Only do not require printers.
Feature: Register and Device Management
  As a tenant administrator
  I need to configure registers and pair physical devices
  So that store staff can process transactions

  Background:
    Given I am logged in as a user with "ADMIN" role
    And location "Georgetown Store" exists

  Scenario: Add a Full POS register
    When I navigate to Registers for "Georgetown Store"
    And I click "Add Register"
    And I enter name "Main Counter"
    And I select profile "FULL_POS"
    And I click "Save Register"
    Then register "Main Counter" should be created at "Georgetown Store"
    And a configuration warning should show "No receipt printer linked"
    And the register status should be "INACTIVE" until a device is paired

  Scenario: Pair a device using PIN code
    Given register "Main Counter" exists at "Georgetown Store"
    When I click "Generate Pairing PIN" on the register
    Then a 6-digit pairing PIN should be displayed with 5-minute expiry
    When the POS device enters the pairing PIN "847293"
    Then the device should be paired to "Main Counter"
    And the register status should change to "ACTIVE"

  Scenario: Prevent dual device pairing
    Given register "Main Counter" is already paired to "iPad-001"
    When I attempt to pair "iPad-002" to "Main Counter"
    Then the system should prompt "This register is already paired to iPad-001. Unpair first?"

Epic 5.E: Printer Configuration

US-5.E.1: Register Printers

  • As a tenant administrator, I want to register receipt and label printers at each location so that transactions can print receipts and staff can print barcode labels.
  • Constraint: Printers are classified as RECEIPT or LABEL. Connection types: USB, NETWORK_IP, BLUETOOTH.

US-5.E.2: Link Printers to Registers

  • As a tenant administrator, I want to link printers to specific registers so that each register knows which printer to use.
  • Constraint: Each Full POS register requires exactly one PRIMARY_RECEIPT printer. LABEL and SECONDARY_RECEIPT are optional.
Feature: Printer Configuration
  As a tenant administrator
  I need to register and link printers to registers
  So that receipts and labels print to the correct devices

  Background:
    Given I am logged in as a user with "ADMIN" role
    And location "Georgetown Store" exists with register "Main Counter"

  Scenario: Register a network receipt printer
    When I navigate to Printers for "Georgetown Store"
    And I click "Add Printer"
    And I enter name "Main Counter Printer"
    And I select type "RECEIPT"
    And I select connection "NETWORK_IP"
    And I enter address "192.168.1.50:9100"
    And I select paper width "80MM"
    And I click "Save Printer"
    Then printer "Main Counter Printer" should be registered
    And a health check should be initiated
    And status should display "ONLINE" or "OFFLINE"

  Scenario: Link receipt printer to register
    Given printer "Main Counter Printer" exists and is ONLINE
    When I navigate to register "Main Counter" printer assignments
    And I assign "Main Counter Printer" as "PRIMARY_RECEIPT"
    And I click "Save"
    Then the configuration warning "No receipt printer linked" should be cleared
    And "Main Counter" should print to "Main Counter Printer"

  Scenario: USB printer cannot be shared
    Given a USB printer "USB Receipt Printer" is linked to "Main Counter"
    When I attempt to link "USB Receipt Printer" to register "Side Counter"
    Then the system should reject with message "USB printers cannot be shared between registers"

Epic 5.F: Tax Configuration

US-5.F.1: Assign Tax Jurisdiction to Location

  • As a tenant administrator, I want to assign a tax jurisdiction to each store location so that compound sales tax (State + County + City) is correctly calculated on transactions.
  • Constraint: Each location references exactly one jurisdiction. A jurisdiction defines up to 3 rate levels. Rate changes per level are scheduled with an effective date.

US-5.F.2: Automatic Compound Tax Calculation

  • As a cashier, I want tax to automatically calculate on each line item by summing all active rates for the store location’s jurisdiction so that I do not need to manually compute tax.
  • Constraint: Tax follows priority: product exemption > customer exemption > jurisdiction compound rate.
Feature: Tax Jurisdiction Configuration
  As a tenant administrator
  I need to configure tax jurisdictions and assign them to store locations
  So that compound sales tax is correctly applied to all transactions

  Background:
    Given I am logged in as a user with "ADMIN" role
    And location "Georgetown Store" exists in Virginia

  Scenario: Create a tax jurisdiction and assign to location
    When I navigate to Tax Jurisdictions
    And I create jurisdiction "VA-NFK" named "Norfolk, Virginia"
    And I add a STATE rate "Virginia State Tax" at 4.300%
    And I add a COUNTY rate "Hampton Roads Regional Tax" at 0.700%
    And I add a CITY rate "Norfolk City Tax" at 1.000%
    And I assign jurisdiction "VA-NFK" to "Georgetown Store"
    Then the effective compound tax rate for "Georgetown Store" should be 6.000%
    And all future transactions at this location should apply 6.000% compound tax

  Scenario: Schedule a future rate change at one level
    Given "Georgetown Store" has jurisdiction "VA-NFK" with compound rate 6.000%
    When I add a new STATE rate of "4.500%" with effective date "2027-01-01"
    And I click "Save Tax Rate"
    Then the system should show the current compound rate as 6.000%
    And the scheduled STATE rate as 4.500% effective January 1, 2027
    And the compound rate should automatically change to 6.200% on the effective date

  Scenario: Tax exemption applied for exempt customer
    Given "Georgetown Store" has a compound tax rate of 6.000%
    And customer "City of Alexandria" is marked as tax-exempt with valid certificate
    When a sale is processed for "City of Alexandria"
    Then all line items should show tax as $0.00
    And the receipt should display "Tax Exempt" with the certificate number

Epic 5.G: UoM Management

US-5.G.1: Manage Units of Measure

  • As a tenant administrator, I want to view and manage the available units of measure so that products use the correct selling and purchasing units.
  • Constraint: System-predefined UoMs cannot be modified or deleted. Custom UoMs can be deactivated.

US-5.G.2: Create Custom UoMs

  • As a tenant administrator, I want to create custom units of measure with conversion factors so that I can handle specialty product measurements.
  • Constraint: Custom UoMs must specify a category (QUANTITY, LENGTH, WEIGHT) and conversion factor to the base unit.
Feature: Unit of Measure Management
  As a tenant administrator
  I need to manage units of measure
  So that products are sold and purchased in the correct units

  Background:
    Given I am logged in as a user with "ADMIN" role

  Scenario: View predefined UoMs
    When I navigate to Units of Measure management
    Then I should see system UoMs including "Each", "Pair", "Dozen", "Case", "Yard"
    And system UoMs should be marked as non-editable

  Scenario: Create a custom UoM
    When I click "Add Custom UoM"
    And I enter code "BUNDLE" and name "Bundle of 5"
    And I select category "QUANTITY"
    And I enter conversion factor 5 to base unit "Each"
    And I click "Save"
    Then UoM "BUNDLE" should be created
    And the conversion table should show "1 BUNDLE = 5 EACH"
    And the inverse "1 EACH = 0.2 BUNDLE" should be auto-generated

  Scenario: Prevent deleting a UoM in use
    Given UoM "BUNDLE" is assigned to product "Sock Pack"
    When I attempt to delete UoM "BUNDLE"
    Then the system should reject with message "Cannot delete UoM in use. Deactivate instead."

Epic 5.H: Payment Methods Setup

US-5.H.1: Enable Payment Methods per Location

  • As a tenant administrator, I want to enable or disable payment methods per location so that each store only accepts configured payment types.
  • Constraint: At least one payment method must be enabled per store location. Cash cannot be disabled.

US-5.H.2: Configure Payment Processor

  • As a tenant administrator, I want to configure the payment processor credentials so that credit card transactions are processed.
  • Constraint: Credentials are encrypted at rest. Test transaction available for validation.
Feature: Payment Methods Setup
  As a tenant administrator
  I need to configure payment methods per location
  So that each store can accept the correct payment types

  Background:
    Given I am logged in as a user with "ADMIN" role
    And location "Georgetown Store" exists

  Scenario: Enable standard payment methods
    When I navigate to Payment Methods for "Georgetown Store"
    And I enable "Cash", "Credit Card", "Gift Card", and "Store Credit"
    And I disable "Affirm"
    And I click "Save"
    Then "Georgetown Store" should accept Cash, Credit Card, Gift Card, and Store Credit
    And Affirm should not be available as a payment option at this location

  Scenario: Prevent disabling all payment methods
    When I attempt to disable all payment methods for "Georgetown Store"
    Then the system should reject with message "At least one payment method must be enabled"

  Scenario: Configure payment processor credentials
    When I navigate to Payment Processor settings
    And I enter merchant ID "MID_12345"
    And I enter API key and secret
    And I click "Test Connection"
    Then the system should perform a $0.00 authorization test
    And the result should display "Connection Successful" or an error message

Epic 5.I: Custom Fields

US-5.I.1: Define Custom Fields per Entity

  • As a tenant administrator, I want to define custom fields for products, customers, and transactions so that I can capture business-specific data not covered by standard fields.
  • Constraint: Max 20 custom fields per entity type. Supported types: TEXT, NUMBER, DATE, BOOLEAN, SELECT.

US-5.I.2: Custom Fields on Forms

  • As a staff member, I want custom fields to appear on the relevant entity forms so that I can enter the custom data during normal workflows.
  • Constraint: Custom fields appear in a dedicated “Custom Fields” section. Sort order controls display sequence.
Feature: Custom Fields Configuration
  As a tenant administrator
  I need to define custom fields for business entities
  So that we can capture data specific to our business

  Background:
    Given I am logged in as a user with "ADMIN" role

  Scenario: Create a custom text field for products
    When I navigate to Custom Fields management
    And I select entity type "PRODUCT"
    And I click "Add Custom Field"
    And I enter label "Fabric Composition" and field type "TEXT"
    And I set max length to 200
    And I mark it as required
    And I click "Save"
    Then custom field "Fabric Composition" should be added to products
    And it should appear on the product edit form

  Scenario: Create a select field with options
    When I add a custom field for "CUSTOMER"
    And I enter label "Preferred Contact Method" and field type "SELECT"
    And I add options: "Phone", "Email", "SMS", "None"
    And I click "Save"
    Then the field should appear as a dropdown on customer forms
    And only the defined options should be selectable

  Scenario: Enforce custom field limit
    Given 20 custom fields already exist for entity type "PRODUCT"
    When I attempt to add a 21st custom field
    Then the system should reject with message "Maximum of 20 custom fields per entity type"

Epic 5.J: Approval Workflows

US-5.J.1: Configure Approval Rules

  • As a tenant administrator, I want to configure which actions require approval and the threshold values so that high-value or sensitive operations are reviewed before proceeding.
  • Constraint: Approval rules support threshold-based, always-required, and never-required modes per action type.

US-5.J.2: Approve or Reject Requests

  • As a manager, I want to view pending approval requests and approve or reject them with an optional reason so that the workflow continues without delay.
  • Constraint: A user cannot approve their own request. Pending requests expire after 90 days.
Feature: Approval Workflows
  As a tenant administrator
  I need to configure approval rules for sensitive actions
  So that high-value operations receive proper authorization

  Background:
    Given I am logged in as a user with "OWNER" role
    And approval rules are configured with defaults

  Scenario: Configure PO approval threshold
    When I navigate to Approval Rules
    And I set "PURCHASE_ORDER" manager threshold to $1000.00
    And I set "PURCHASE_ORDER" admin threshold to $10000.00
    And I click "Save"
    Then POs below $1000 should auto-approve
    And POs between $1000 and $9999.99 should require manager approval
    And POs at $10000+ should require admin approval

  Scenario: Approve a pending PO request
    Given a PO "PO-2026-00200" for $2500.00 is pending manager approval
    And I am logged in as a "MANAGER"
    When I navigate to Pending Approvals
    And I select "PO-2026-00200"
    And I click "Approve"
    Then the PO status should change to "APPROVED"
    And the requester should receive a notification

  Scenario: Self-approval is prevented
    Given user "John" submitted PO "PO-2026-00201"
    When "John" attempts to approve his own PO
    Then the system should reject with message "You cannot approve your own request"

Epic 5.K: Receipt Builder

US-5.K.1: Configure Receipt Layout

  • As a tenant administrator, I want to configure the receipt paper width, font size, field order, and separator style so that receipts match our brand and printer capabilities.
  • Constraint: Preview must be available before saving. Changes apply to all registers at the affected location.

US-5.K.2: Customize Header and Footer

  • As a tenant administrator, I want to customize the receipt header (company name, tagline, logo) and footer (return policy, website, thank-you message) so that receipts include our business information.
  • Constraint: Header supports 3 text lines plus logo. Footer supports 3 text lines. Blank lines are omitted from print.
Feature: Receipt Builder
  As a tenant administrator
  I need to configure receipt layout and content
  So that printed receipts match our brand and include required information

  Background:
    Given I am logged in as a user with "ADMIN" role

  Scenario: Configure receipt header
    When I navigate to Receipt Configuration
    And I set header line 1 to "Nexus Clothing"
    And I set header line 2 to "Fashion for Everyone"
    And I upload a monochrome logo
    And I set footer line 1 to "Returns accepted within 30 days with receipt."
    And I set footer line 2 to "www.nexusclothing.com"
    And I click "Save"
    Then the receipt preview should show the updated header and footer
    And all future receipts should use this configuration

  Scenario: Toggle receipt fields
    When I navigate to Receipt Field Configuration
    And I disable "register_number" and "savings_total"
    And I enable "loyalty_points" and "customer_name"
    And I click "Save"
    Then receipts should show loyalty points and customer name
    And receipts should not show register number or savings total

  Scenario: Location-level receipt override
    Given a tenant-wide receipt configuration exists
    When I create a location-specific override for "Georgetown Store"
    And I set header line 2 to "Georgetown Location - Since 2015"
    And I click "Save"
    Then "Georgetown Store" should use the override header
    And all other locations should use the tenant-wide default

Epic 5.L: Email & Communications

US-5.L.1: Configure Email Provider

  • As a tenant administrator, I want to configure the SMTP or API email provider so that the system can send transactional and notification emails.
  • Constraint: Configuration must be verified via test email before activation.

US-5.L.2: Enable or Disable Templates

  • As a tenant administrator, I want to enable or disable individual email templates so that I control which automated emails are sent.
  • Constraint: Disabling a template prevents sending but does not affect the triggering event.
Feature: Email Configuration
  As a tenant administrator
  I need to configure email delivery and manage templates
  So that customers and staff receive appropriate automated communications

  Background:
    Given I am logged in as a user with "ADMIN" role

  Scenario: Configure SMTP email provider
    When I navigate to Email Configuration
    And I select provider type "SMTP"
    And I enter host "smtp.gmail.com" and port 587
    And I enter username "pos@nexusclothing.com"
    And I enter password and sender name "Nexus Clothing"
    And I click "Send Test Email"
    Then a test email should be sent to "pos@nexusclothing.com"
    And the configuration should be marked as "Verified"

  Scenario: Disable a template
    Given all email templates are enabled by default
    When I navigate to Email Templates
    And I disable template "TMPL-TIER-UPGRADE"
    And I click "Save"
    Then when a customer's tier changes, no email should be sent
    And the tier upgrade should still be applied normally

  Scenario: Unverified configuration shows warning
    Given no email provider has been configured
    When I navigate to the Nexus POS dashboard
    Then a warning banner should display "Email provider not configured -- email receipts and notifications will not be sent"

Epic 5.M: Integration Hub

US-5.M.1: Connect Shopify Integration

  • As a tenant administrator, I want to connect my Shopify store by entering API credentials so that products and inventory sync between the POS and online store.
  • Constraint: Connection verified via test API call. Webhook endpoints auto-registered on successful connection.

US-5.M.2: View Integration Health

  • As a tenant administrator, I want to view a dashboard showing the health status of all integrations so that I can identify and troubleshoot sync issues.
  • Constraint: Dashboard shows status, last sync time, error count, and latency per integration.
Feature: Integration Hub
  As a tenant administrator
  I need to connect and monitor external system integrations
  So that data flows correctly between the POS and external platforms

  Background:
    Given I am logged in as a user with "ADMIN" role

  Scenario: Connect Shopify store
    When I navigate to Integration Hub
    And I click "Connect Shopify"
    And I enter shop URL "nexus-clothes.myshopify.com"
    And I enter API key, API secret, and access token
    And I select sync mode "pos_master"
    And I click "Verify Connection"
    Then the system should make a test API call to Shopify
    And the Shopify integration status should change to "CONNECTED"
    And webhook endpoints should be auto-registered

  Scenario: Integration health alert on errors
    Given the Shopify integration has accumulated 6 errors in the past 24 hours
    Then the Integration Hub dashboard should show Shopify health as "Red"
    And a dashboard alert should be sent to all ADMIN and OWNER users
    And the error log should be accessible from the integration detail page

  Scenario: Disable integration temporarily
    Given Shopify integration is currently "CONNECTED" and "ENABLED"
    When I toggle the integration to "DISABLED"
    Then all sync operations should halt immediately
    And queued webhooks should be preserved
    And the status should show "CONNECTED" but "DISABLED"

Epic 5.N: Loyalty Settings

US-5.N.1: Configure Loyalty Rates and Tiers

  • As a tenant administrator, I want to configure the points-per-dollar rate, tier thresholds, and tier multipliers so that the loyalty program matches our business strategy.
  • Constraint: Tier thresholds must be in ascending order. Point multiplier must be >= 1.0.

US-5.N.2: Configure Gift Card Settings

  • As a tenant administrator, I want to configure gift card denominations, load limits, and expiry rules so that gift cards comply with our jurisdiction requirements.
  • Constraint: Minimum load must be >= $1.00. Maximum load must be >= minimum load. Expiry must comply with state law.
Feature: Loyalty and Rewards Settings
  As a tenant administrator
  I need to configure loyalty program parameters
  So that the rewards program operates according to our business rules

  Background:
    Given I am logged in as a user with "OWNER" role

  Scenario: Configure loyalty point rates
    When I navigate to Loyalty Settings
    And I set points per dollar to 2
    And I set redemption rate to 200 points per dollar
    And I set minimum redemption to 200 points
    And I set max redemption percent to 25
    And I click "Save"
    Then customers should earn 2 base points per dollar
    And 200 points should be required for $1.00 discount
    And customers can pay up to 25% of their total with points

  Scenario: Configure tier thresholds
    When I set Silver threshold to $500 with 1.25x multiplier
    And I set Gold threshold to $2500 with 1.75x multiplier
    And I set Platinum threshold to $7500 with 2.5x multiplier
    And I click "Save"
    Then the tier thresholds should be updated
    And existing customers should be re-evaluated against new thresholds

  Scenario: Validate tier threshold ordering
    When I attempt to set Silver threshold to $5000 and Gold threshold to $2000
    Then the system should reject with message "Tier thresholds must be in ascending order"

Epic 5.O: Audit Configuration

US-5.O.1: Toggle Audit Categories

  • As a tenant administrator, I want to enable or disable specific audit log categories so that I can control the volume and focus of audit logging.
  • Constraint: At least LOGIN and VOID categories must remain enabled. Other categories can be toggled freely.

US-5.O.2: Set Audit Retention Period

  • As a tenant administrator, I want to set the audit log retention period and archival policy so that logs are retained long enough for compliance but do not consume unlimited storage.
  • Constraint: Minimum retention is 90 days. Minimum archive retention is 365 days.
Feature: Audit Configuration
  As a tenant administrator
  I need to configure audit logging categories and retention
  So that audit data is captured appropriately and stored compliantly

  Background:
    Given I am logged in as a user with "OWNER" role

  Scenario: Disable a non-mandatory audit category
    When I navigate to Audit Configuration
    And I disable category "DISCOUNT"
    And I click "Save"
    Then discount events should no longer generate audit log entries
    And existing discount audit entries should remain unchanged

  Scenario: Prevent disabling mandatory categories
    When I attempt to disable category "LOGIN"
    Then the system should reject with message "LOGIN audit category cannot be disabled"
    When I attempt to disable category "VOID"
    Then the system should reject with message "VOID audit category cannot be disabled"

  Scenario: Configure retention and archival
    When I set retention period to 180 days
    And I enable archival with format "COMPRESSED_JSON"
    And I set archive purge to 2555 days (7 years)
    And I click "Save"
    Then logs older than 180 days should be archived during the next nightly job
    And archived logs older than 7 years should be permanently deleted

Epic 5.P: Business Rules Configuration

US-5.P.1: Review and Modify Defaults

  • As a tenant administrator, I want to review all business rule defaults and modify values that do not fit our operations so that the system behavior matches our policies.
  • Constraint: Changes are validated against business rule constraints (e.g., max_line_discount_percent must be 0-100). Changes take effect immediately.

US-5.P.2: Override Rules at Store Level

  • As a tenant administrator, I want to override specific business rules at the store level so that different locations can have different policies where needed.
  • Constraint: Store-level overrides take precedence over tenant-level defaults. Only overridden values differ; all others inherit from tenant level.
Feature: Business Rules Configuration
  As a tenant administrator
  I need to review and customize business rules
  So that the system enforces our specific operational policies

  Background:
    Given I am logged in as a user with "OWNER" role

  Scenario: Modify return policy
    When I navigate to Business Rules > Sales Configuration
    And I change "full_refund_days" from 30 to 14
    And I change "store_credit_days" from 90 to 60
    And I click "Save"
    Then the return policy should update immediately
    And new transactions should use 14-day refund and 60-day store credit policies

  Scenario: Store-level override for discount limits
    When I navigate to Business Rules for "Georgetown Store"
    And I override "max_line_discount_percent" to 25 (tenant default is 20)
    And I click "Save"
    Then "Georgetown Store" should allow up to 25% line discounts
    And all other stores should continue using the 20% tenant default

  Scenario: Validate business rule constraints
    When I attempt to set "max_line_discount_percent" to 150
    Then the system should reject with message "Value must be between 0 and 100"
    When I attempt to set "cash_drawer.variance_tolerance" to -5.00
    Then the system should reject with message "Value must be greater than or equal to 0"

Epic 5.Q: Tenant Onboarding

US-5.Q.1: Provision New Tenant via Wizard

  • As a platform administrator, I want to provision a new tenant using the step-by-step onboarding wizard so that all required configuration is completed before the tenant goes live.
  • Constraint: Wizard tracks progress across sessions. Steps can be revisited. Mandatory steps cannot be skipped.

US-5.Q.2: Validate Go-Live Readiness

  • As a platform administrator, I want the system to validate all go-live requirements and display a pass/fail checklist so that I can confirm the tenant is ready for production operations.
  • Constraint: All 9 mandatory checks must pass. Advisory checks are informational only. Go-live timestamp is recorded permanently.
Feature: Tenant Onboarding Wizard
  As a platform administrator
  I need to provision and validate new tenants
  So that they are fully configured before processing transactions

  Background:
    Given I am provisioning a new tenant "Nexus Clothing"
    And I am on the onboarding wizard

  Scenario: Complete mandatory onboarding steps
    When I complete Step 1 (Company Info) with name "Nexus Clothing", timezone "America/New_York", currency "USD"
    And I complete Step 2 (Locations) by creating "Georgetown Store" (type: STORE)
    And I complete Step 4 (Registers) by adding "Main Counter" (profile: FULL_POS) to "Georgetown Store"
    And I complete Step 6 (Users) by creating user "Will" with role "OWNER" at "Georgetown Store"
    And I complete Step 8 (Tax) by setting rate 6.000% for "Georgetown Store"
    And I complete Step 10 (Payment Methods) by enabling "Cash" and "Credit Card" at "Georgetown Store"
    And I complete Step 11 (Email) by configuring SMTP provider
    Then the wizard should show steps 1, 2, 4, 6, 8, 10, and 11 as completed

  Scenario: Go-live validation passes with all mandatory requirements
    Given all mandatory onboarding steps are completed
    When I navigate to Step 13 (Go-Live Checklist)
    Then all 9 mandatory checks should show "PASS"
    And the "Go Live" button should be enabled
    When I click "Go Live"
    Then the tenant status should change to "ACTIVE"
    And the go-live timestamp should be recorded
    And the onboarding wizard should no longer be displayed

  Scenario: Go-live validation fails with missing requirements
    Given Step 7 (Tax) has not been completed for "Georgetown Store"
    When I navigate to Step 13 (Go-Live Checklist)
    Then mandatory check "Tax jurisdiction assigned to each store location" should show "FAIL"
    And the failure message should read "Store 'Georgetown Store' has no tax jurisdiction assigned. Assign a tax jurisdiction with at least one active rate."
    And the "Go Live" button should be disabled
    And a link should navigate to Step 8 (Tax Configuration)

End of Module 5: Setup & Configuration (Sections 5.15 – 5.21)


6. Integrations & External Systems Module

6.1 Overview & Scope

6.1.1 Module Purpose

Module 6 consolidates every external-system integration into a single, dedicated module. Rather than scattering API credentials, retry logic, webhook handlers, and protocol-specific code across the Sales, Catalog, Inventory, and Setup modules, the Integration Module provides a unified abstraction layer that all other modules call when they need to communicate with the outside world.

This design delivers three key benefits:

  1. Single Responsibility – Each business module owns its domain logic; Module 6 owns the wire protocol, authentication, error handling, and data mapping for every external provider.
  2. Swap-ability – Adding a new payment processor or replacing an email provider requires changes only inside Module 6. Upstream modules remain untouched.
  3. Operational Visibility – Centralised logging, circuit breakers, rate-limit tracking, and webhook ingestion give the operations team one place to monitor every integration.

6.1.2 Scope Statement

In scope – handled inside Module 6:

ConcernExamples
Provider authentication & credential storageOAuth 2.0 flows, API-key vaults, token refresh
Request construction & serialisationREST, GraphQL, SOAP envelope building
Response parsing & normalisationMapping provider-specific DTOs to internal canonical models
Retry, back-off & circuit-breaker logicExponential retry, dead-letter queues, half-open probes
Rate-limit managementLeaky-bucket tracking, queue throttling, cost estimation
Webhook ingestion & verificationHMAC signature checks, idempotent handler dispatch
Idempotency frameworkDedup window, idempotency-key generation, record storage
Provider health monitoringHeartbeat checks, latency histograms, uptime SLAs

Out of scope – remains in the originating module:

ConcernOwning Module
Deciding when to sync a product listingModule 3 (Catalog)
Deciding which items need restocking from a channelModule 4 (Inventory)
Applying business rules to a payment result (e.g., partial-capture policy)Module 1 (Sales)
Configuring which integrations are enabled per tenantModule 5 (Setup)
Rendering integration status in the Nexus POS UIModule 5 (Setup) / Front-end layer

6.1.3 Cross-References to Source Modules

Cross-Reference: See Module 1, Section 1.6 for payment-processing business rules that Module 6 executes against the configured payment provider.

Cross-Reference: See Module 3, Section 3.9 for the product-sync lifecycle that triggers Module 6 outbound calls to Shopify, Amazon, and Google Merchant.

Cross-Reference: See Module 4, Section 4.5 for inventory-level sync events that Module 6 pushes to connected channels.

Cross-Reference: See Module 5, Section 5.4 for tenant-level integration configuration (credentials, enabled providers, sync schedules).

6.1.4 Integration Types

CodeProviderDirectionPrimary Data
SHOPIFYShopify (REST + GraphQL)Bi-directionalProducts, orders, inventory levels, fulfillments
AMAZONAmazon SP-APIBi-directionalListings, orders, FBA inventory, reports
GOOGLE_MERCHANTGoogle Merchant CenterOutbound + webhooksProduct feeds, local inventory, promotions
PAYMENT_PROCESSORStripe / Square / AdyenBi-directionalCharges, refunds, disputes, payouts
EMAIL_PROVIDERSendGrid / Postmark / SESOutbound + webhooksTransactional email, delivery events
SHIPPING_CARRIEREasyPost / ShipStationBi-directionalRate quotes, labels, tracking events

6.1.5 Module Interconnection Diagram

flowchart TD
    M1[Module 1: Sales] -->|Payment flow| M6
    M3[Module 3: Catalog] -->|Product sync| M6
    M4[Module 4: Inventory] -->|Stock sync| M6
    M5[Module 5: Setup] -->|Configuration| M6
    M6[Module 6: Integrations]
    M6 -->|Product listings| SHOP[Shopify]
    M6 -->|Product listings| AMZ[Amazon SP-API]
    M6 -->|Local inventory| GOOG[Google Merchant]
    M6 -->|Card processing| PAY[Payment Processors]
    M6 -->|Transactional email| EMAIL[Email Providers]
    M6 -->|Rate/Label/Track| CARRIER[Shipping Carriers]

6.2 Integration Architecture

6.2.1 Provider Abstraction Layer

Every external provider – regardless of protocol – implements a common interface so that calling code never depends on provider-specific details.

Abstract Interface: IntegrationProvider

export interface IntegrationProvider {
  connect(config: IntegrationConfig): Promise<ConnectionResult>;
  disconnect(connectionId: string): Promise<DisconnectResult>;
  sync(request: SyncRequest): Promise<SyncResult>;
  getStatus(connectionId: string): Promise<ProviderStatus>;
  validateCredentials(credentials: ProviderCredentials): Promise<ValidationResult>;
}
MethodPurposeIdempotentTimeout
ConnectEstablish a new authenticated session or exchange OAuth tokensNo30 s
DisconnectRevoke tokens and mark the connection inactiveYes15 s
SyncExecute a data-synchronisation operation (push or pull)Yes (via idempotency key)120 s
GetStatusReturn current health, last-sync timestamp, error countsYes10 s
ValidateCredentialsTest credentials without persisting a connectionYes15 s

Provider Registry Pattern

The system maintains a runtime registry of all available provider implementations. At startup, each provider self-registers via dependency injection. Tenant configuration (Module 5) determines which providers are enabled for a given tenant at runtime.

# Example provider registry configuration
integration:
  providers:
    shopify:
      enabled: true
      implementation: ShopifyProvider
      max_connections_per_tenant: 3
    amazon:
      enabled: true
      implementation: AmazonSpApiProvider
      max_connections_per_tenant: 2
    google_merchant:
      enabled: true
      implementation: GoogleMerchantProvider
      max_connections_per_tenant: 1
    payment_processor:
      enabled: true
      implementation: StripeProvider   # swappable
      max_connections_per_tenant: 2
    email_provider:
      enabled: true
      implementation: SendGridProvider # swappable
      max_connections_per_tenant: 1
    shipping_carrier:
      enabled: true
      implementation: EasyPostProvider # swappable
      max_connections_per_tenant: 5

Data Model: integration_providers

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants.id
provider_typeVARCHAR(50)YesEnum: SHOPIFY, AMAZON, GOOGLE_MERCHANT, PAYMENT_PROCESSOR, EMAIL_PROVIDER, SHIPPING_CARRIER
provider_nameVARCHAR(100)YesHuman-readable name (e.g., “Nexus Shopify Store”)
statusVARCHAR(20)YesACTIVE, INACTIVE, ERROR, PENDING_AUTH
credentials_vault_refVARCHAR(255)YesReference to encrypted credential store (never plaintext)
config_jsonJSONBNoProvider-specific configuration overrides
last_sync_atTIMESTAMPTZNoTimestamp of most recent successful sync
last_error_atTIMESTAMPTZNoTimestamp of most recent error
error_countINTEGERYesRolling error count (reset on success) – default 0
circuit_stateVARCHAR(15)YesCLOSED, OPEN, HALF_OPEN – default CLOSED
created_atTIMESTAMPTZYesRow creation timestamp
updated_atTIMESTAMPTZYesLast modification timestamp

Cross-Reference: See Module 5, Section 5.4.3 for the admin UI screens that manage rows in this table.


6.2.2 Authentication Patterns

Each provider family uses a different authentication mechanism. The table below summarises the patterns; subsequent subsections detail the flows.

ProviderAuth MethodToken LifetimeRefresh MechanismCredential Storage
ShopifyOAuth 2.0 (offline access tokens)Permanent (until revoked)N/A – token does not expireEncrypted vault, single token per store
Amazon SP-APIOAuth 2.0 via Login with Amazon (LWA)1 hourrefresh_token grant to LWA endpointVault stores refresh_token; access token cached in memory
Google MerchantOAuth 2.0 (Service Account)1 hourSelf-signed JWT assertion exchanged for access tokenVault stores service-account JSON key file
Payment ProcessorAPI Key + SecretPermanent (until rotated)Manual key rotation via provider dashboardVault stores key pair; rotation tracked in audit log
Email ProviderAPI Key or SMTP credentialsPermanent (until rotated)Manual key rotationVault stores API key or SMTP user/pass
Shipping CarrierAPI KeyPermanent (until rotated)Manual key rotationVault stores API key

Token refresh is automatic. For providers with expiring tokens (Amazon, Google), the Integration Module schedules a background refresh 5 minutes before expiry. If the refresh fails, the circuit breaker transitions the provider to ERROR state and the retry mechanism takes over.

Cross-Reference: See Module 5, Section 5.4.5 for the credential-rotation workflow that triggers re-validation of stored credentials.


6.2.3 Retry & Backoff Strategy

All outbound calls from Module 6 pass through a shared retry pipeline. The strategy uses exponential backoff with jitter to avoid thundering-herd effects when a provider recovers from an outage.

Retry Parameters

ParameterValueNotes
Max retries3After initial attempt
Base delay5 secondsFirst retry wait
Multiplier3x5 s -> 15 s -> 45 s
Jitter+/- 20 %Randomised to spread load
Retryable status codes429, 500, 502, 503, 504Non-retryable: 400, 401, 403, 404, 409
Dead-letter after3 failed retriesMessage persisted for manual review

Retry Sequence Diagram

sequenceDiagram
    participant Caller as Business Module
    participant RM as Retry Manager
    participant Provider as External Provider
    participant DLQ as Dead Letter Queue

    Caller->>RM: Send request
    RM->>Provider: Attempt 1
    Provider-->>RM: 503 Service Unavailable
    Note over RM: Wait 5s (+/- jitter)
    RM->>Provider: Attempt 2
    Provider-->>RM: 503 Service Unavailable
    Note over RM: Wait 15s (+/- jitter)
    RM->>Provider: Attempt 3
    Provider-->>RM: 503 Service Unavailable
    Note over RM: Wait 45s (+/- jitter)
    RM->>Provider: Attempt 4 (final)
    Provider-->>RM: 503 Service Unavailable
    RM->>DLQ: Persist failed message
    RM-->>Caller: SyncResult { Success: false, Reason: "DLQ" }

Dead Letter Queue Processing

Failed messages land in the integration_dead_letters table. An operations dashboard (Module 5, Nexus POS) surfaces these records. Operators can:

  1. Retry – re-enqueue the message for another attempt cycle.
  2. Skip – mark as resolved without retrying (e.g., stale data that has since been corrected).
  3. Escalate – flag for engineering investigation.

6.2.4 Circuit Breaker Pattern

The circuit breaker prevents a failing provider from consuming retry budget and delaying upstream callers. Each integration_providers row maintains its own circuit state.

State Machine

Current StateConditionNext StateAction
CLOSEDFewer than 5 failures in 60 sCLOSEDPass requests through normally
CLOSED5 or more failures in 60 sOPENReject all requests immediately; log alert
OPENLess than 30 s since transitionOPENReturn cached error; do not attempt call
OPEN30 s cooldown elapsedHALF_OPENAllow a single probe request
HALF_OPENProbe succeedsCLOSEDReset failure counter; resume normal traffic
HALF_OPENProbe failsOPENRestart 30 s cooldown; increment alert severity
stateDiagram-v2
    [*] --> CLOSED
    CLOSED --> OPEN : 5 failures in 60s
    OPEN --> HALF_OPEN : 30s cooldown elapsed
    HALF_OPEN --> CLOSED : Probe succeeds
    HALF_OPEN --> OPEN : Probe fails
    CLOSED --> CLOSED : Request succeeds / failures < threshold

Circuit Breaker Configuration

circuit_breaker:
  failure_threshold: 5
  failure_window_seconds: 60
  cooldown_seconds: 30
  half_open_max_probes: 1
  alert_on_open: true
  alert_channel: "ops-integrations"

Cross-Reference: See Module 5, Section 5.18 for the alerting configuration that fires when a circuit opens.


6.2.5 Idempotency Framework

All mutating operations (product creates, inventory updates, payment captures) are wrapped in an idempotency layer. This guarantees exactly-once semantics even when retries or duplicate webhooks occur.

Dedup Window

ParameterValue
Window duration24 hours
Key algorithmSHA-256
Key inputprovider + entity_type + entity_id + operation + timestamp_bucket
Timestamp bucketTruncated to nearest hour
Cleanup scheduleDaily at 03:00 UTC – purge records older than 48 hours

Idempotency Key Generation

idempotency_key = SHA-256(
    provider       = "SHOPIFY"
    entity_type    = "PRODUCT"
    entity_id      = "prod_abc123"
    operation      = "UPDATE"
    timestamp_bucket = "2026-02-17T14:00:00Z"   // truncated to hour
)

If a record with the same key already exists in the idempotency_records table, the system returns the cached response without re-executing the operation.

Data Model: idempotency_records

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants.id
idempotency_keyVARCHAR(64)YesSHA-256 hex digest (unique index)
provider_typeVARCHAR(50)YesProvider enum value
entity_typeVARCHAR(50)YesE.g., PRODUCT, ORDER, INVENTORY_LEVEL
entity_idVARCHAR(100)YesDomain entity identifier
operationVARCHAR(30)YesCREATE, UPDATE, DELETE, SYNC
request_hashVARCHAR(64)YesSHA-256 of the serialised request body
response_statusINTEGERNoHTTP status code of cached response
response_bodyJSONBNoCached response payload
executed_atTIMESTAMPTZYesWhen the operation was executed
expires_atTIMESTAMPTZYesexecuted_at + 24 hours
created_atTIMESTAMPTZYesRow creation timestamp

6.2.6 Rate Limit Management

Each provider enforces its own rate limits. Module 6 tracks consumption in real time and throttles outbound requests to stay within published quotas.

Rate Limits by Provider

ProviderLimit TypeRateStrategy
Shopify RESTLeaky bucket40-request bucket, leaks at 2 req/sQueue with inter-request delay; monitor X-Shopify-Shop-Api-Call-Limit header
Shopify GraphQLCalculated query cost1,000-point bucket; restores at 50 pts/s (regular) or 500 pts/s (Plus)Pre-calculate query cost; defer if bucket < required cost
Amazon SP-APIToken bucketPer-endpoint (e.g., getOrders 0.0167 req/s burst 20)Read x-amzn-RateLimit-Limit response header; adjust dynamically
Google MerchantDaily quotaProducts.insert: 2 calls/product/day; batch up to 10,000 entriesBatch mutations into single custombatch call; schedule during off-peak
Payment Processor (Stripe)Sliding window100 read/s, 100 write/s (live mode)Token bucket in-memory; back-off on 429
Email Provider (SendGrid)Sliding windowVaries by plan (100-10,000 emails/s)In-memory counter; degrade gracefully
Shipping Carrier (EasyPost)Per-second50 req/sIn-memory token bucket

Rate Limit Tracking

The module maintains an in-memory sliding-window counter per (tenant_id, provider_type) pair. When the counter approaches the limit (80 % threshold), requests are queued rather than rejected. If the queue depth exceeds 500 items, new requests receive a 429 back-pressure signal to the calling module.

rate_limiter:
  warning_threshold_pct: 80
  max_queue_depth: 500
  queue_drain_interval_ms: 100
  metrics_export_interval_s: 10

6.2.7 Webhook Processing Pipeline

Inbound webhooks from external providers flow through a multi-stage pipeline that verifies authenticity, deduplicates, and dispatches to the appropriate handler.

Signature Verification by Provider

ProviderVerification MethodHeader / FieldAlgorithm
ShopifyHMAC signatureX-Shopify-Hmac-Sha256HMAC-SHA256 of raw body with app secret
Amazon SP-APISQS message validationSignatureVersion, SignatureRSA-SHA1 of canonical message string using Amazon certificate
Google MerchantPush endpoint SSL + JWTAuthorization: Bearer <token>Verify JWT against Google public keys; validate audience claim
StripeHMAC signatureStripe-SignatureHMAC-SHA256 with whsec_ signing secret; timestamp tolerance 300 s
SendGridBasic auth or OAuthAuthorization headerCompare against stored webhook signing key
EasyPostHMAC signatureX-Hmac-SignatureHMAC-SHA256 of raw body with webhook secret

Webhook Processing Flow

sequenceDiagram
    participant EXT as External Provider
    participant GW as API Gateway
    participant SIG as Signature Verifier
    participant DEDUP as Idempotency Check
    participant HANDLER as Webhook Handler
    participant DLQ as Dead Letter Queue
    participant BUS as Domain Event Bus

    EXT->>GW: POST /webhooks/{provider}
    GW->>SIG: Verify signature
    alt Signature invalid
        SIG-->>GW: 401 Unauthorized
        GW-->>EXT: 401
    else Signature valid
        SIG->>DEDUP: Check idempotency key
        alt Duplicate webhook
            DEDUP-->>GW: 200 OK (cached)
            GW-->>EXT: 200
        else New webhook
            DEDUP->>HANDLER: Dispatch to typed handler
            alt Handler succeeds
                HANDLER->>BUS: Publish domain event
                HANDLER-->>DEDUP: Cache result
                DEDUP-->>GW: 200 OK
                GW-->>EXT: 200
            else Handler fails
                HANDLER->>DLQ: Persist failed webhook
                HANDLER-->>GW: 200 OK (accepted for retry)
                GW-->>EXT: 200
            end
        end
    end

Idempotent Handler Pattern

Every webhook handler follows this template:

  1. Extract idempotency key from the webhook payload (e.g., Shopify’s X-Shopify-Webhook-Id, Amazon’s notificationId, Stripe’s event.id).
  2. Check idempotency_records – if a record exists and has not expired, return the cached response immediately.
  3. Execute business logic – map the webhook payload to a domain event and publish it to the internal event bus.
  4. Persist idempotency record – store the key and response so future duplicates are short-circuited.
  5. Return 200 – always return 200 OK to the provider promptly. Processing failures are handled asynchronously via the dead-letter queue. Returning non-200 codes to providers like Shopify triggers exponential re-delivery, which compounds the problem.

Dead Letter Queue for Webhooks

Failed webhooks are stored in integration_dead_letters with full payload and error context. The operations dashboard allows:

ActionDescription
ReplayRe-inject the webhook into the processing pipeline
DiscardMark as resolved; no further action
InvestigateAttach notes; assign to engineering team

Cross-Reference: See Module 5, Section 5.18.4 for the admin UI that manages dead-letter webhook records.

6.3 Shopify Integration (Enhanced)

Scope: End-to-end synchronization of product catalog, inventory, orders, and customer data between the Nexus POS system and Shopify e-commerce. This section consolidates all Shopify integration requirements previously distributed across Module 3 (Section 3.7 – Catalog Sync), Module 4 (Section 4.14.3 – Inventory Sync), and Module 5 (Section 5.16.3 – Integration Configuration), and adds new material covering GraphQL API preferences, bulk operations, idempotency, rate limits, webhook topics, POS UI extensions, hardware compatibility, omnichannel requirements, and third-party POS compliance rules.

Cross-Reference: See Section 6.1 for the Integration Hub architecture. See Section 6.2 for integration credentials and security model. See Module 3, Section 3.6 for multi-channel management. See Module 4, Section 4.14 for online order fulfillment workflows.

Consolidation Note: This section replaces and supersedes the following legacy sections:

  • Old Section 3.7 (Shopify Integration) – catalog sync modes, field ownership, conflict resolution
  • Old Section 4.14.3 (Inventory Sync with Shopify) – inventory sync triggers and architecture
  • Old Section 5.16.3 (Shopify Integration) – configuration fields, webhook endpoints

6.3.1 Sync Modes

Two tenant-configurable modes control how data flows between the POS and Shopify:

ModeDirectionDefaultUse Case
POS-MasterPOS -> Shopify (one-way)YesAll product data managed in POS. Changes in Shopify for POS-owned fields are overwritten on next sync. Recommended for retailers who manage their catalog exclusively through the POS.
Bidirectional with POS PriorityPOS <-> Shopify (two-way)NoChanges flow both directions. POS-owned fields: POS wins on conflict. Shopify-owned fields: Shopify wins. Configurable fields: POS wins with audit trail. Supports retailers whose external teams (SEO agencies, product photographers, copywriters) work directly in Shopify Admin.

Rationale: Industry standard (Lightspeed, Retail Pro, SKU IQ) uses POS-master as default. Bidirectional supports retailers whose external teams work directly in Shopify Admin. ADR #24 documents this decision.

Important: Inventory sync is ALWAYS bidirectional regardless of catalog sync mode. Even in POS-Master mode, Shopify online sales decrement POS inventory and POS sales decrement Shopify inventory.

Sync Decision Flowchart

flowchart TD
    A[Change Detected] --> B{Which System?}
    B -->|POS Change| C{Field Ownership?}
    B -->|Shopify Change| D{Field Ownership?}

    C -->|POS-Owned| E[Push to Shopify via GraphQL Mutation]
    C -->|Shopify-Owned| F[Ignore -- Not POS Managed]
    C -->|Configurable| G{Sync Mode?}

    D -->|POS-Owned| H{Sync Mode?}
    D -->|Shopify-Owned| I[Pull to POS as Read-Only]
    D -->|Configurable| J{Sync Mode?}

    G -->|POS-Master| E
    G -->|Bidirectional| E

    H -->|POS-Master| K[Overwrite on Next Sync]
    H -->|Bidirectional| L[Reject Shopify Change + Log Conflict]

    J -->|POS-Master| K
    J -->|Bidirectional| M{Conflict?}

    M -->|Same Field Changed Both Sides| N[POS Wins + Log Audit Entry]
    M -->|Different Fields Changed| O[Merge Both Changes]

    E --> P[Log Sync Event to Integration Sync Log]
    I --> P
    K --> P
    L --> P
    N --> P
    O --> P

6.3.2 Field-Level Ownership

Three ownership categories determine which system has authority over each product field. This model eliminates the majority of sync conflicts by design.

CategoryFieldsDirectionRationale
POS-OwnedSKU, barcode, base_price, cost, compare_at_price, variants (options/values), vendor, weight, dimensions, tax_code, product_type, lifecycle_status, inventory_qtyPOS -> ShopifyCore retail operations data managed exclusively in POS. These fields drive pricing, costing, and inventory accuracy.
Shopify-OwnedSEO title (meta_title), SEO description (meta_description), URL handle (slug), metafields, additional images (after primary), image alt text, online collections, sales channel publishingShopify -> POS (read-only)Online-only fields with no POS equivalent. Managed by e-commerce team or SEO agencies directly in Shopify Admin.
Configurablelong_description, tags, primary_imageDefault: POS -> Shopify. Bidirectional when enabled.May require external editing when retailer uses agencies for product content. Tenant can toggle per field.

Business Rules:

  • POS-Owned fields changed in Shopify (in POS-Master mode) are silently overwritten on the next sync cycle.
  • Shopify-Owned fields are stored in POS as read-only reference data for display purposes (e.g., showing SEO title in admin dashboard).
  • Configurable field direction is set per tenant in the Integration Configuration (Section 6.2).
  • Field ownership is enforced at the API layer – the sync engine checks ownership before applying any inbound change.

6.3.3 Conflict Resolution

Per-field ownership eliminates the majority of sync conflicts. The remaining edge cases – primarily configurable fields modified on both sides in bidirectional mode – are handled by the conflict resolution engine.

Conflict Audit Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
tenant_idUUIDYesFK to tenants table – owning tenant
product_idUUIDYesFK to products table – product where conflict occurred
shopify_product_idString(50)YesShopify product GID (e.g., gid://shopify/Product/123456)
field_nameString(100)YesThe specific field in conflict (e.g., long_description, tags, primary_image)
pos_valueTextYesValue from POS at time of conflict
shopify_valueTextYesValue from Shopify at time of conflict
resolved_valueTextYesFinal value written to both systems
resolution_methodEnumYesAUTO_POS_WINS, AUTO_SHOPIFY_WINS, AUTO_MERGE, MANUAL
resolved_byUUIDNoFK to users table – user who manually resolved (null for auto-resolution)
resolved_atDateTimeYesTimestamp of resolution
created_atDateTimeYesConflict detection timestamp

Conflict Resolution Sequence

sequenceDiagram
    autonumber
    participant SH as Shopify Webhook
    participant GW as Webhook Gateway
    participant API as POS Sync Engine
    participant DB as POS Database
    participant Q as Conflict Review Queue

    SH->>GW: Product Updated Webhook (HMAC-SHA256 signed)
    GW->>GW: Verify HMAC Signature
    GW->>API: Forward Verified Payload

    API->>API: Parse Changed Fields from Webhook Body
    API->>DB: Fetch Current POS Product State

    loop For Each Changed Field
        API->>API: Determine Field Ownership Category

        alt POS-Owned Field Changed in Shopify
            API->>DB: Log Conflict Audit (resolution = AUTO_POS_WINS)
            API->>SH: Push POS Value Back to Shopify (GraphQL Mutation)
        else Shopify-Owned Field
            API->>DB: Update POS Record (read-only reference copy)
        else Configurable Field (Bidirectional Mode)
            API->>DB: Check POS last_modified Timestamp
            alt POS Also Changed Same Field (within sync window)
                API->>DB: POS Wins -- Log Conflict Audit
                API->>SH: Push POS Value to Shopify
            else Only Shopify Changed
                API->>DB: Accept Shopify Value into POS
            end
        end
    end

    opt Manual Review Flagged
        API->>Q: Add to Admin Review Queue
        API->>DB: Set conflict status = PENDING_REVIEW
    end

Business Rules:

  • Configurable fields in bidirectional mode: POS value wins automatically. The overridden Shopify value is preserved in the conflict audit table.
  • Non-conflicting changes (different fields modified on each side) merge automatically with no conflict entry created.
  • Optional manual review queue: admin dashboard shows pending conflicts flagged for human review. Staff with ADMIN or OWNER role can override auto-resolution.
  • Conflict audit records are retained for 12 months for compliance and debugging, then archived.
  • Conflicts exceeding 10 per product per day trigger an alert to the admin dashboard (possible integration loop).

6.3.4 Sync Constraints & Technical Notes

ConstraintLimitHandling Strategy
Max variants per product100 (Shopify hard limit)Products exceeding 100 variants are flagged and excluded from Shopify sync with admin notification. Tracked in Sync Coverage report.
Max option dimensions3 (Shopify hard limit)POS supports 3 dimensions, aligned with Shopify. Products with >3 dimensions cannot be synced.
API rate limit (REST)40 req bucket (regular) / 400 req bucket (Plus)Request queue with leaky bucket tracking; batch operations throttled to stay within budget.
API rate limit (GraphQL)50 points/sec (regular) / 500 points/sec (Plus)Query cost pre-calculation before execution; throttle queue when approaching limit.
Webhook reliabilityHMAC-SHA256 signature verification requiredIdempotent handlers with deduplication key. Dead letter queue for failed processing.
Product title max length255 characters (Shopify limit)Truncate with ellipsis and log warning.
Tag max count250 tags per product (Shopify limit)Excess tags dropped with admin notification.

Image Sync:

  • POS sends the primary image on first product publish only.
  • All subsequent image management is performed in Shopify.
  • Additional images added in Shopify are pulled to POS as read-only references for display in the POS UI.
  • Image URLs from Shopify CDN are stored – images are NOT downloaded to POS storage.

Inventory Sync:

  • Inventory sync is ALWAYS bidirectional regardless of catalog sync mode.
  • Sales on Shopify decrement POS inventory. POS sales decrement Shopify inventory.
  • Uses Shopify Inventory API (inventorySetQuantities GraphQL mutation) with location-level granularity.
  • Each POS physical location maps 1:1 to a Shopify location.

Sync Timing:

  • Real-time for individual changes (webhook-driven + API push).
  • Batch processing for bulk operations (imports, stock takes) queued and processed during off-peak hours.
  • Periodic reconciliation job runs every 15 minutes to detect and correct drift.
  • Daily full reconciliation at 02:00 local time as a safety net.

Variant Limit Handling:

  • Products exceeding 100 variants or 3 option dimensions are automatically excluded from Shopify sync.
  • Admin receives notification: “Product [SKU] excluded from Shopify sync: exceeds variant limits.”
  • Excluded products are tracked in the Sync Coverage report with exclusion reason.

6.3.5 Reports: Shopify Integration

ReportPurposeKey Data Fields
Sync Status DashboardMonitor overall sync health in real-timeProducts synced, products pending, products failed, last sync time, error count (24h), average sync latency (ms)
Conflict LogReview and resolve sync conflictsProduct SKU, field name, POS value, Shopify value, resolution method, timestamp, resolved by
Sync CoverageIdentify products NOT synced to ShopifyProduct SKU, product name, exclusion reason (exceeds limits / manually excluded / new / sync error), action needed
Sync Activity LogDetailed sync event history for troubleshootingProduct SKU, direction (POS->Shopify / Shopify->POS), fields synced, timestamp, duration (ms), result (success/failed/partial)

Report Access: All reports available in Nexus POS under Integrations > Shopify. Exportable to CSV. Sync Status Dashboard refreshes every 60 seconds.


6.3.6 GraphQL API Preference & Query Cost Model

Shopify recommends GraphQL over REST for all new development. The Nexus POS integration MUST use the Shopify GraphQL Admin API as the primary interface.

Rationale:

  • GraphQL returns only requested fields, reducing payload size and bandwidth.
  • Single request can fetch related resources (product + variants + images) without multiple round trips.
  • GraphQL supports bulk operations not available in REST.
  • Shopify is actively deprecating REST endpoints in favor of GraphQL.

Query Cost Calculation:

Shopify calculates query cost using the formula:

cost = requested_fields * requested_objects

Each query returns an extensions.cost object with requestedQueryCost, actualQueryCost, and throttleStatus (including currentlyAvailable points).

Query Cost Budget:

PlanPoints per SecondMax Single Query CostRestore Rate
Regular (Development/Basic/Shopify/Advanced)501,00050 points/sec
Shopify Plus50010,000500 points/sec

Common Operation Costs:

OperationEstimated Cost (points)Notes
Fetch single product with variants12-15Depends on variant count
Fetch 50 products (list)50-80Paginated with cursor
Update single product10productUpdate mutation
Update inventory at location10inventorySetQuantities mutation
Fetch 250 inventory levels30-50inventoryItems query with locations
Create product with 5 variants15-20productCreate mutation
Bulk product query (JSONL)10 (submit)Actual processing is async

Implementation Rules:

  • All Shopify API calls MUST use GraphQL Admin API (version 2025-04 or later).
  • REST API is permitted only for endpoints not yet available in GraphQL (e.g., certain carrier service endpoints).
  • Every query MUST request the extensions.cost field to monitor budget consumption.
  • Sync engine MUST track currentlyAvailable points and pause requests when below 20% of maximum budget.
  • Query complexity MUST be pre-estimated before execution; queries exceeding 80% of max single query cost must be split.

6.3.7 Idempotency Directive

Starting with API version 2026-04, Shopify requires the @idempotent directive on all mutations to prevent duplicate operations during retries and network failures.

Implementation:

All Shopify mutations issued by the POS sync engine MUST include an idempotencyKey parameter:

idempotency:
  key_generation:
    algorithm: SHA-256
    input_template: "{tenant_id}:{mutation_name}:{entity_id}:{timestamp_bucket}"
    timestamp_bucket: 5_minutes  # Floor timestamp to 5-minute windows
  retry_behavior:
    same_key_returns: cached_response
    cache_ttl: 60_minutes  # Shopify caches idempotent responses for 60 min
  example:
    tenant_id: "t_abc123"
    mutation: "productUpdate"
    entity_id: "gid://shopify/Product/789"
    timestamp_bucket: "2026-02-17T14:30"  # Floored to 5-min boundary
    key: "SHA256(t_abc123:productUpdate:gid://shopify/Product/789:2026-02-17T14:30)"

Business Rules:

  • Every mutation wrapper function MUST generate and attach an idempotency key before submission.
  • If a mutation fails with a network timeout, the sync engine retries with the SAME idempotency key. Shopify returns the cached result if the original mutation succeeded.
  • Idempotency keys are logged in the Integration Sync Log for audit and debugging.
  • The 5-minute timestamp bucket prevents accidental deduplication of legitimate rapid updates (e.g., price change followed by description change within seconds).

6.3.8 Bulk Operations API

For large data syncs (initial catalog onboarding, full inventory reconciliation, daily product exports), the POS system uses Shopify’s Bulk Operations API instead of individual GraphQL queries.

Bulk Operation Lifecycle:

sequenceDiagram
    autonumber
    participant POS as POS Sync Engine
    participant GQL as Shopify GraphQL API
    participant S3 as Shopify Storage (JSONL)

    POS->>GQL: Submit bulkOperationRunQuery / bulkOperationRunMutation
    GQL-->>POS: Return operation ID + status: CREATED

    loop Poll for Completion (every 10 seconds)
        POS->>GQL: query { currentBulkOperation { status url } }
        GQL-->>POS: status: RUNNING / COMPLETED / FAILED
    end

    alt Operation Completed
        GQL-->>POS: status: COMPLETED, url: "https://storage.shopify.com/result.jsonl"
        POS->>S3: Download JSONL Result File
        S3-->>POS: Stream JSONL Data
        POS->>POS: Parse JSONL, Update Local Database
    else Operation Failed
        GQL-->>POS: status: FAILED, error details
        POS->>POS: Log Error, Queue for Retry
    end

Concurrency Limits:

Operation TypeMax ConcurrentScope
QUERY (bulk export)5Per app per shop
MUTATION (bulk import)5Per app per shop
Combined105 queries + 5 mutations simultaneously

Use Cases:

Use CaseOperation TypeFrequencyEstimated Duration
Initial catalog sync (new tenant onboarding)QUERY (export all products from Shopify)Once2-15 min depending on catalog size
Full inventory reconciliationQUERY + MUTATIONDaily at 02:005-30 min
Daily product export to ShopifyMUTATION (staged uploads)Daily at 03:005-20 min
Price book syncMUTATIONOn demand1-10 min
Variant bulk updateMUTATIONOn demand1-10 min

Implementation Rules:

  • Bulk operations MUST be used for any sync involving more than 50 products or 100 inventory levels.
  • Individual GraphQL queries are used for real-time, single-entity syncs (e.g., sale completed, product updated).
  • JSONL results MUST be streamed (not loaded fully into memory) to handle large catalogs.
  • Failed bulk operations are retried up to 3 times with 5-minute intervals before alerting admin.
  • Bulk operation results are stored locally for 7 days for debugging.

6.3.9 POS UI Extensions

Shopify POS provides extension points for embedded apps. The Nexus POS integration leverages these APIs for enhanced in-store experiences.

Supported POS Extension APIs:

APIMinimum VersionPurposeNexus Usage
Camera APIPOS v10.0+Access device camera for barcode scanningScan product barcodes within embedded Nexus app view on Shopify POS hardware
Translation APIPOS v10.19+Multi-language support for POS UISupport bilingual staff (English/Spanish) at retail locations
Session Token APIPOS v9.0+Authenticate embedded app sessionsSecure communication between Nexus embedded app and POS backend without separate login
Cart APIPOS v10.0+Read and modify the active POS cartInject custom line items, apply Nexus-managed discounts
Customer APIPOS v10.0+Access customer data in POS contextDisplay unified customer profile with cross-channel purchase history

Session Token Authentication:

session_token:
  flow: "Shopify POS -> Embedded App"
  mechanism: JWT
  issued_by: Shopify
  validated_by: POS Backend (verify with Shopify public key)
  claims:
    - iss: "https://{shop}.myshopify.com/admin"
    - dest: "https://{shop}.myshopify.com"
    - sub: "{staff_member_id}"
    - exp: "{expiry_timestamp}"
  token_refresh: automatic (before expiry)
  no_separate_login: true  # Staff authenticates via Shopify POS PIN

Business Rules:

  • The Nexus POS app MUST function as a Shopify POS UI extension when deployed alongside Shopify POS hardware.
  • Session tokens replace API key authentication for all POS-embedded interactions.
  • Camera API usage requires explicit permission grant during app installation.
  • Translation API strings are managed in the Nexus localization system and pushed to the extension.

6.3.10 Rate Limits 2026

Shopify enforces rate limits across all API surfaces. The POS sync engine MUST respect these limits to avoid request rejection (HTTP 429) and potential app throttling.

Rate Limit Summary:

API TypeRegular StoreShopify PlusBurst CapacityLeak Rate / Restore
REST Admin API40-request bucket400-request bucketFull bucket available immediately2 req/sec (regular), 20 req/sec (Plus)
GraphQL Admin API50 points/sec500 points/secN/A (cost-based)Cost-based, restored continuously
Bulk Operations5 concurrent queries + 5 concurrent mutationsSameN/APoll-based completion
Storefront API100 req/sec per app per storeSameN/AFixed rate
Webhook DeliveryNo outbound limit from ShopifySameN/AMust respond within 5 seconds

Throttle Handling Strategy:

rate_limit_strategy:
  monitoring:
    track_remaining_points: true  # From X-Shopify-Shop-Api-Call-Limit header (REST) or extensions.cost (GraphQL)
    alert_threshold: 20_percent   # Alert when remaining capacity drops below 20%
  backoff:
    initial_delay_ms: 500
    max_delay_ms: 30000
    multiplier: 2.0
    jitter: true  # Add random jitter to prevent thundering herd
  queue:
    max_queue_size: 1000
    priority_levels:
      - CRITICAL: inventory_updates, order_syncs  # Process first
      - NORMAL: product_updates, customer_syncs
      - LOW: bulk_exports, reconciliation
    overflow_action: reject_with_retry_after

Business Rules:

  • All API calls MUST check remaining rate limit budget before execution.
  • When rate limited (HTTP 429), the sync engine MUST use the Retry-After header value for backoff timing.
  • Critical operations (inventory updates after sales) receive priority queue placement over non-critical operations (product description syncs).
  • Rate limit consumption is logged per minute for capacity planning and plan upgrade recommendations.

6.3.11 Webhook Topics Catalog

The POS system registers for the following Shopify webhook topics. All webhooks are verified using HMAC-SHA256 before processing.

Registered Webhook Topics:

TopicDirectionTriggerPOS Action
orders/createShopify -> POSCustomer places online orderCreate fulfillment task at assigned store. Reserve inventory. Notify store staff.
orders/updatedShopify -> POSOrder modified (address change, note added)Update local order record. Refresh fulfillment queue.
orders/cancelledShopify -> POSOnline order cancelledRelease inventory reservation. Remove from fulfillment queue. Log cancellation.
orders/fulfilledShopify -> POSOrder marked fulfilled (may be by third-party)Update local order status. Confirm inventory decrement.
orders/partially_fulfilledShopify -> POSPartial shipment completedUpdate line-item fulfillment status. Adjust remaining reservation.
products/createShopify -> POSProduct created in Shopify AdminImport as read-only reference (bidirectional mode). Ignore in POS-Master mode.
products/updateShopify -> POSProduct fields modified in ShopifyApply field-ownership conflict resolution (Section 6.3.3).
products/deleteShopify -> POSProduct deleted from ShopifyFlag local product as SHOPIFY_DELETED. Do NOT delete from POS. Admin notification.
inventory_levels/updateShopify -> POSInventory adjusted in Shopify Admin or by another appSync adjusted quantity to POS at corresponding location. Log as EXTERNAL_ADJUSTMENT.
inventory_levels/connectShopify -> POSProduct stocked at a new Shopify locationCreate location-level inventory record in POS if location is mapped.
inventory_levels/disconnectShopify -> POSProduct removed from a Shopify locationSet POS inventory to zero at that location. Flag for admin review.
customers/createShopify -> POSNew customer registers onlineCreate or link customer profile in POS. Merge if email/phone matches existing.
customers/updateShopify -> POSCustomer profile updatedSync updated fields to POS customer record (email, phone, address).
refunds/createShopify -> POSOnline order refundedProcess refund in POS. Increment inventory if items restocked. Update order status.
app/uninstalledShopify -> POSMerchant uninstalls Nexus appDisable all sync operations. Preserve local data. Alert admin. Set integration status to DISCONNECTED.
shop/updateShopify -> POSShop settings changed (currency, timezone, name)Update cached shop metadata. Validate currency alignment.
bulk_operations/finishShopify -> POSA bulk operation completesDownload and process JSONL result file. Update sync status.

Webhook Security & Reliability:

ParameterValue
Verification methodHMAC-SHA256 using app secret as key
HeaderX-Shopify-Hmac-Sha256 (Base64-encoded)
Mandatory response time< 5 seconds (return HTTP 200/201/202)
Shopify retry policy19 retries over 48 hours with exponential backoff
Failure thresholdAfter 19 failed deliveries, webhook is automatically removed by Shopify
DeduplicationX-Shopify-Webhook-Id header used as idempotency key for handler deduplication
Processing modelAcknowledge immediately (HTTP 200), process asynchronously via background job queue

Business Rules:

  • Webhook handlers MUST return HTTP 200 within 5 seconds. All processing happens asynchronously after acknowledgment.
  • Every incoming webhook is deduplicated using X-Shopify-Webhook-Id before queuing for processing.
  • Failed webhook processing (after acknowledgment) is retried 3 times internally before moving to dead letter queue.
  • Webhook registrations are verified daily; any missing registrations are automatically re-created.
  • All webhook payloads are logged (with PII redaction) for 30 days for debugging.

6.3.12 Third-Party POS Integration Rules

The Nexus POS is a non-native, custom POS system connecting to Shopify as a third-party application. This imposes specific compliance requirements and architectural constraints that differ from Shopify’s own native POS product.

Integration Architecture:

integration_type: third_party_pos
authentication: OAuth 2.0 (mandatory -- no API key bypass)
app_listing: Shopify App Store (or custom/unlisted app for private deployment)
data_authority: POS is source of truth for products and inventory
checkout_model: Must NOT bypass standard Shopify checkout for online orders

Compliance Requirements:

RequirementDescriptionImplementation
OAuth AuthenticationAll API access MUST use OAuth 2.0 access tokens obtained through Shopify’s authorization flow. Direct API key authentication is not permitted for production apps.Implement OAuth install flow with PKCE. Store encrypted access tokens in Integration Credentials table (Section 6.2).
App SecurityApp MUST follow Shopify’s mandatory security requirements including HTTPS, secure credential storage, and regular security audits.TLS 1.2+ for all API calls. AES-256 encryption for stored tokens. Annual security review.
Checkout IntegrityThird-party POS MUST NOT bypass Shopify’s standard checkout process for online orders. In-store transactions process through the POS payment system.Online orders flow through Shopify checkout. POS handles in-store payments via its own payment integration (Module 1, Section 1.18).
Data Overwrite AwarenessData pushed from POS potentially overwrites Shopify data. The field ownership model (Section 6.3.2) controls which fields POS is authorized to modify.Sync engine enforces field ownership before every write operation. Shopify-owned fields are never overwritten by POS.
Real-Time IntegrationMust support real-time API integration to avoid data delays that cause overselling or price mismatches.Webhook-driven architecture with < 5 second latency target. Scheduled reconciliation as safety net.
Partner Program ComplianceMust comply with Shopify Partner Program requirements including app review, privacy policy, and terms of service.Maintain active Shopify Partner account. Submit app for review before merchant deployment.
Data PrivacyMust handle customer data according to Shopify’s data protection requirements. Implement data deletion webhooks.Process customers/data_request, customers/redact, and shop/redact mandatory compliance webhooks.
API VersioningMust use a supported API version (within 12 months of release). Deprecated versions result in app rejection.Track Shopify API version calendar. Update to latest stable version within 6 months of release. Test against release candidate versions.

Compliance Checklist:

#ItemStatusVerification Method
1OAuth 2.0 implementation with PKCERequiredShopify app review
2HTTPS on all endpoints (TLS 1.2+)RequiredSSL certificate check
3HMAC webhook verification on all webhook handlersRequiredCode review
4Mandatory compliance webhooks implemented (customers/data_request, customers/redact, shop/redact)RequiredShopify app review
5Access token encryption at rest (AES-256)RequiredSecurity audit
6No Shopify checkout bypass for online ordersRequiredFunctional test
7Field ownership enforcement (no unauthorized overwrites)RequiredIntegration test suite
8API version within supported windowRequiredAutomated version check
9Privacy policy URL configured in app settingsRequiredShopify Partner Dashboard
10App terms of service URL configuredRequiredShopify Partner Dashboard
11Rate limit compliance (no brute-force retry loops)RequiredLog analysis
12Idempotency keys on all mutationsRequired (2026-04+)Code review

6.3.13 Shopify Sync Rules & Best Practices

This section documents the operational rules and best practices that govern the day-to-day Shopify integration. These rules reflect both Shopify platform requirements and Nexus POS architectural decisions.

Single Source of Truth

  • POS is the inventory master (consistent with ADR #24: POS-Master default sync mode).
  • Product data (titles, descriptions, variants, pricing) syncs FROM POS TO Shopify in the default mode.
  • Inventory quantities ALWAYS sync bidirectionally regardless of catalog sync mode. This is non-negotiable – Shopify online sales must decrement POS inventory in real time.

Location Configuration

Every POS physical location maps 1:1 to a Shopify location. Online sales decrement inventory at the fulfillment location, NOT a global pool.

Location Mapping Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
pos_location_idUUIDYesFK to locations table (POS location)
shopify_location_idString(50)YesShopify location GID (e.g., gid://shopify/Location/12345)
shopify_location_nameString(100)YesShopify location display name (cached)
is_fulfillment_locationBooleanYesWhether this location fulfills online orders (default: true)
is_activeBooleanYesWhether sync is active for this location (default: true)
last_synced_atDateTimeNoLast successful inventory sync for this location
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Every active POS location MUST have a corresponding Shopify location before inventory sync is enabled.
  • Location mapping is configured during tenant onboarding (Step 12 of onboarding wizard, Module 5, Section 5.20).
  • If a POS location has no Shopify mapping, inventory changes at that location are NOT synced to Shopify. A warning is displayed in the Integration Health Dashboard.
  • “Track Inventory” MUST be enabled for all synced products in Shopify. The sync engine verifies this during reconciliation and enables tracking automatically if missing.

Real-Time Sync Requirements

Sync EventLatency TargetMethod
In-store sale completed -> Shopify inventory update< 5 secondsDirect GraphQL mutation (fire-and-forget with retry)
Shopify online order -> POS fulfillment queue< 10 secondsWebhook receipt + async processing
Product update in POS -> Shopify product update< 30 secondsQueued GraphQL mutation (batched for rate limit efficiency)
Customer profile change -> cross-system sync< 60 secondsQueued mutation (lower priority)
Full inventory reconciliationEvery 15 minutesScheduled comparison job
Full catalog reconciliationDaily at 02:00Bulk operations API

Omnichannel Requirements

Customer Profile Unification:

  • In-store purchases are linked to the same Shopify customer profile using email or phone match.
  • Customer merge logic (Module 2, Section 2.2) handles deduplication when an online customer first visits a physical store.
  • Staff can view a customer’s complete purchase history (online + in-store) from the POS terminal.

Cross-Channel Returns:

  • Items bought online can be returned in-store. The POS retrieves the Shopify order and processes the return locally.
  • Items bought in-store can be returned via Shopify online return flow (if enabled by the retailer).
  • Return policy engine (Module 1, Section 1.3) validates return eligibility regardless of purchase channel.

BOPIS (Buy Online, Pick Up In-Store):

sequenceDiagram
    autonumber
    participant C as Customer
    participant SF as Shopify Storefront
    participant WH as Shopify Webhook
    participant POS as POS Backend
    participant ST as Store Staff
    participant N as Notification Service

    C->>SF: Place Order (select "Local Pickup" at checkout)
    SF->>SF: Create Order (fulfillment_status: unfulfilled, delivery_method: local_pickup)
    SF->>WH: Emit orders/create webhook

    WH->>POS: Deliver orders/create payload (HMAC verified)
    POS->>POS: Identify assigned pickup location
    POS->>POS: Reserve inventory at pickup location
    POS->>ST: Display order on Fulfillment Queue (tagged: PICKUP)
    POS->>N: Send "Order Ready for Prep" email to customer

    ST->>POS: Pick items, mark as READY_FOR_PICKUP
    POS->>N: Send "Your Order is Ready for Pickup" email to customer
    POS->>SF: Update Shopify order (fulfillment: ready_for_pickup)

    C->>ST: Arrive at store, present order confirmation
    ST->>POS: Scan order barcode or search by order number
    POS->>POS: Verify customer identity
    ST->>POS: Mark as PICKED_UP (complete fulfillment)
    POS->>SF: Update Shopify order (fulfillment_status: fulfilled)
    POS->>POS: Decrement inventory (SALE movement type)
    POS->>N: Send "Pickup Confirmed" email to customer

BOPIS Business Rules:

  • BOPIS orders appear in the store’s fulfillment queue with a PICKUP tag for visual distinction.
  • Pickup window is configurable per location (default: 48 hours). After expiry, staff is notified and order may be cancelled.
  • Inventory is reserved (not decremented) until customer picks up. If pickup expires and order is cancelled, reservation is released.
  • Customer receives three notifications: order confirmed, ready for pickup, pickup completed.

Staff & Security

RequirementImplementation
Staff PINs4-6 digit PINs for POS terminal access and sale attribution (Module 5, Section 5.5)
OAuth authenticationAll Shopify API access uses OAuth tokens – no API key shortcuts in production
Cycle countsWeekly recommended, monthly minimum. Keeps inventory accurate even with real-time auto-sync. Discrepancies logged and investigated.
Audit trailEvery sync operation, conflict resolution, and manual override is logged with user ID and timestamp
Token rotationAccess tokens are monitored for expiry. Re-authorization flow triggered 30 days before token expiration.

6.3.14 Inventory Sync Triggers

Inventory quantities sync bidirectionally between the POS system and Shopify, regardless of catalog sync mode. This ensures online customers see accurate availability at all times.

Cross-Reference: See Module 4, Section 4.12 for the POS inventory reservation model (reserve on cart add, commit on sale complete). See Module 4, Section 4.14 for online order fulfillment and pick-pack-ship workflows.

POS -> Shopify Sync Triggers:

POS EventShopify UpdateMutation Used
Sale completedDecrement inventory at sale locationinventorySetQuantities
Return processedIncrement inventory at return locationinventorySetQuantities
Purchase order receivedIncrement inventory at receiving locationinventorySetQuantities
Inventory adjustment postedAdjust inventory at location (increment or decrement)inventorySetQuantities
Transfer completedDecrement source location, increment destination locationinventorySetQuantities (two calls)
Stock count finalizedSet inventory to physical count result at locationinventorySetQuantities
Reservation expiredRelease reserved quantity (no Shopify update – reservation is POS-only)None

Shopify -> POS Sync Triggers:

Shopify EventPOS UpdateWebhook Topic
Online order placedDecrement available qty at assigned fulfillment storeorders/create
Online order cancelledRelease reservation; increment available qtyorders/cancelled
Online return processedIncrement available qty at return locationrefunds/create
Manual Shopify adjustmentSync to POS with EXTERNAL_ADJUSTMENT movement typeinventory_levels/update
Product stocked at new locationCreate location-level inventory recordinventory_levels/connect
Product removed from locationZero out inventory at that locationinventory_levels/disconnect

Sync Architecture Parameters:

ParameterValue
Sync methodWebhook-driven (near real-time) + scheduled reconciliation
Webhook latency target< 5 seconds from event to POS database update
Reconciliation frequencyEvery 15 minutes (incremental) + daily at 02:00 (full)
Conflict resolutionPOS is source of truth; POS value wins on discrepancy
Retry on failure3 retries with exponential backoff (5s, 15s, 45s)
Dead letter queueFailed syncs after 3 retries queued for manual review
Reconciliation toleranceDifferences of +/- 0 units trigger correction (zero tolerance)

Business Rule: Inventory sync does NOT depend on catalog sync mode. Even if a tenant uses POS-Master catalog sync (where POS owns product data), inventory quantities always flow bidirectionally. The POS system is the authoritative source for inventory levels – if a discrepancy is detected during reconciliation, the POS value overwrites the Shopify value.


6.3.15 Shopify Hardware Compatibility

When the Nexus POS is deployed alongside or integrated with Shopify POS hardware, the following devices are compatible. This section covers hardware that can be shared between Shopify POS and the Nexus POS application.

Card Readers:

DeviceConnectionShopify POSNexus POSNotes
Shopify Tap & Chip ReaderBluetoothYesNo (uses own payment integration)Shopify-exclusive; cannot process payments for third-party POS
Shopify POS Terminal (Chipper 2X BT)BluetoothYesNoShopify-exclusive hardware
WisePOS E (Stripe Terminal)Internet / USBNoYesRecommended for Nexus POS payment processing
BBPOS Chipper 2X BTBluetoothYesVia Stripe SDKDual-compatible with configuration

Note: Shopify-branded card readers process payments exclusively through Shopify Payments. The Nexus POS uses its own payment integration (Module 1, Section 1.18) with Stripe Terminal or equivalent semi-integrated devices. Card readers are NOT shared between the two POS systems.

Receipt Printers:

DeviceConnectionProtocolShopify POSNexus POSNotes
Star Micronics TSP143IVUSB / LAN / BluetoothStarPRNTYesYesRecommended. Shared between both POS systems.
Star Micronics mPOPBluetoothStarPRNTYesYesCombined printer + cash drawer. Compact form factor.
Star Micronics SM-L200BluetoothStarPRNTYesYesMobile receipt printer for floor sales.
Epson TM-m30IIIUSB / LAN / BluetoothESC/POSYesYesAlternative to Star Micronics. Industry standard protocol.
Epson TM-T88VIIUSB / LANESC/POSNo (not Shopify certified)YesHigh-speed thermal printer. Nexus POS only.

Barcode Scanners:

DeviceConnectionShopify POSNexus POSNotes
Socket Mobile S700BluetoothYesYes1D barcode scanner. Compact, retail-grade.
Socket Mobile S740BluetoothYesYes2D barcode scanner (supports QR codes).
Shopify Retail ScannerBluetoothYesNoShopify-exclusive accessory.
Any HID-compliant USB scannerUSBYesYesGeneric USB scanners work with both systems via keyboard wedge.
Zebra DS2208USBNoYesHigh-performance 2D imager. Nexus POS recommended.

Cash Drawers:

DeviceConnectionShopify POSNexus POSNotes
Star Micronics Cash Drawer (via mPOP)IntegratedYesYesOpens via mPOP printer signal.
APG Vasario Cash DrawerRJ-12 (via printer)YesYesStandard cash drawer. Triggered by receipt printer kick signal.
Any RJ-12 compatible drawerRJ-12 (via printer)YesYesOpened by ESC/POS or StarPRNT printer kick command.

Device Compatibility Matrix (Summary):

Peripheral TypeShared Between Shopify POS & Nexus POSNexus POS OnlyShopify POS Only
Card ReadersNoneWisePOS E, Stripe Terminal devicesShopify Tap & Chip, Chipper 2X BT
Receipt PrintersStar TSP143IV, Star mPOP, Star SM-L200, Epson TM-m30IIIEpson TM-T88VIINone
Barcode ScannersSocket Mobile S700/S740, USB HID scannersZebra DS2208Shopify Retail Scanner
Cash DrawersAll RJ-12 compatible (via shared printer)NoneNone

Business Rules:

  • Receipt printers and cash drawers can be shared between Shopify POS and Nexus POS because they connect via standard protocols (ESC/POS, StarPRNT).
  • Card readers are NOT shared – each POS system uses its own payment processing hardware.
  • Barcode scanners using USB HID (keyboard wedge) mode work with any POS system that accepts keyboard input.
  • Hardware compatibility is validated during tenant onboarding. Incompatible devices are flagged with recommended alternatives.
  • The Nexus POS Register Management screen (Module 5, Section 5.7) tracks which peripherals are paired to each register.

6.4 Amazon SP-API Integration

Scope: Integrating the POS system with Amazon’s Selling Partner API (SP-API) to enable multi-channel retail operations across Amazon marketplaces. This section covers authentication, catalog synchronization, listing management, order fulfillment (FBA and FBM), inventory tracking, push notifications, rate limiting, compliance requirements, and reporting.

Cross-Reference: See Module 3, Section 3.7 for Shopify integration patterns (field ownership, conflict resolution, sync modes). See Module 4, Section 4.14 for the pick-pack-ship fulfillment workflow reused by Amazon FBM orders. See Module 5, Section 5.16 for the Integration Hub registry and health dashboard where Amazon is registered as an integration provider.


6.4.1 Authentication & Authorization

Amazon SP-API uses OAuth 2.0 via Login with Amazon (LWA) for all API access. The POS system acts as a registered SP-API application and stores per-tenant seller credentials.

OAuth 2.0 Token Flow:

  • Access tokens are valid for 1 hour and must be refreshed using the refresh_token grant type before expiry.
  • The POS backend handles all token lifecycle management transparently – store staff and admin users never interact with OAuth directly.
  • Regional endpoints determine which Amazon marketplace cluster the API calls target.

Regional Endpoints:

RegionEndpointMarketplaces
North America (NA)sellingpartnerapi-na.amazon.comUS (ATVPDKIKX0DER), CA (A2EUQ1WTGCTBG2), MX (A1AM78C64UM0Y8)
Europe (EU)sellingpartnerapi-eu.amazon.comUK (A1F83G8C2ARO7P), DE (A1PA6795UKMFR9), FR, IT, ES
Far East (FE)sellingpartnerapi-fe.amazon.comJP (A1VC38T7YXB528), AU (A39IBJ37TRP1C6)

Amazon Credential Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key, system-generated
tenant_idUUIDYesFK to tenants table – owning tenant
integration_idUUIDYesFK to integrations table (Module 5, Section 5.16)
selling_partner_idString(50)YesAmazon Seller Central account identifier
marketplace_idString(20)YesAmazon marketplace identifier (e.g., ATVPDKIKX0DER for US)
client_idString(100)YesLWA application client ID
client_secret_encryptedString(500)YesAES-256 encrypted LWA client secret. Never returned in API responses.
refresh_token_encryptedString(500)YesAES-256 encrypted OAuth refresh token. Long-lived credential.
access_token_encryptedString(1000)NoAES-256 encrypted current access token. Null when expired.
token_expiryDateTimeNoExpiration timestamp of the current access token
regionEnumYesNA, EU, FE – determines API endpoint
is_activeBooleanYesWhether this Amazon connection is actively processing (default: false)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

OAuth Token Refresh Sequence:

sequenceDiagram
    autonumber
    participant POS as POS Backend
    participant CACHE as Token Cache
    participant LWA as Login with Amazon
    participant SPAPI as SP-API Endpoint

    Note over POS, SPAPI: Token Refresh Flow

    POS->>CACHE: Request access_token for tenant
    alt Token Valid (expiry > now + 5 min)
        CACHE-->>POS: Return cached access_token
    else Token Expired or Near-Expiry
        POS->>LWA: POST /auth/o2/token
        Note right of LWA: grant_type=refresh_token<br/>refresh_token=***<br/>client_id=***<br/>client_secret=***
        LWA-->>POS: access_token (1 hour TTL)
        POS->>CACHE: Store encrypted access_token + expiry
    end

    POS->>SPAPI: API Request + Authorization: Bearer {access_token}
    alt Success
        SPAPI-->>POS: 200 OK + Response Data
    else Token Rejected (401)
        POS->>LWA: Force refresh token
        LWA-->>POS: New access_token
        POS->>SPAPI: Retry API Request
        SPAPI-->>POS: 200 OK + Response Data
    end

Business Rules:

  • The POS system refreshes the access token proactively when the current token has less than 5 minutes remaining, avoiding mid-request expiration.
  • If the refresh token itself becomes invalid (seller revokes access or Amazon rotates credentials), the integration status transitions to DISCONNECTED and an alert is raised to all ADMIN/OWNER users.
  • Each tenant may connect to at most one Amazon Seller Central account per marketplace. Multiple marketplaces within the same region are supported (e.g., US + CA + MX under NA).
  • All credentials are encrypted at rest using AES-256. The client_secret_encrypted, refresh_token_encrypted, and access_token_encrypted fields are write-only – API responses redact these to "***".

6.4.2 Catalog Items API

The Catalog Items API resolves Amazon Standard Identification Numbers (ASINs) from POS product identifiers, enabling product matching and listing creation.

Endpoint: GET /catalog/2022-04-01/items

Primary Use Cases:

  1. Look up existing ASINs by UPC/EAN barcode before creating a new listing.
  2. Retrieve Amazon product detail pages for enrichment (titles, bullet points, images).
  3. Validate that a POS product maps to the correct Amazon catalog entry.

Rate Limit: 5 requests per second, burst of 5.

Field Mapping: POS to Amazon Catalog

POS FieldAmazon FieldNotes
skuseller_skuUnique per seller account. POS SKU used as seller_sku unless overridden.
nameitem_nameMax 500 characters for Amazon. Truncated with ellipsis if POS name exceeds limit.
long_descriptionproduct_descriptionHTML allowed. Max 2,000 characters.
brandbrandRequired for most Amazon categories. Must match Amazon Brand Registry if enrolled.
barcodeexternal_id (UPC/EAN)Used for ASIN lookup. UPC-A (12 digits) or EAN-13 (13 digits).
primary_image_urlmain_image_urlMinimum 1000x1000px. Pure white background required. No watermarks or text overlays.
base_priceprice.amountPer-marketplace pricing. Currency determined by marketplace.
weightitem_weightRequired for FBA. Must include unit (lb, kg, oz, g).
product_typeproduct_typeAmazon Browse Node taxonomy. Mapped via Amazon Product Type Definition API.
colorcolor_nameAmazon standard color values. Custom colors must map to nearest Amazon standard.
sizesize_nameAmazon standard size values. Apparel uses specific size systems (US, EU, UK).
materialmaterial_typeRequired for certain categories (apparel, jewelry).

ASIN Resolution Workflow:

flowchart TD
    A[POS Product Selected for Amazon Listing] --> B{Has UPC/EAN Barcode?}
    B -->|Yes| C[Search Catalog Items API by barcode]
    B -->|No| D[Search by product name + brand]

    C --> E{ASIN Found?}
    D --> E

    E -->|Yes, Single Match| F[Auto-link ASIN to POS product]
    E -->|Yes, Multiple Matches| G[Present matches to admin for selection]
    E -->|No Match| H[Create new listing - ASIN assigned by Amazon]

    F --> I[Store ASIN in amazon_product_mapping table]
    G --> I
    H --> I

    I --> J[Product ready for listing creation]

Amazon Product Mapping Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
product_idUUIDYesFK to POS products table
variant_idUUIDNoFK to POS product_variants table (null for simple products)
marketplace_idString(20)YesAmazon marketplace (e.g., ATVPDKIKX0DER)
asinString(10)NoAmazon Standard Identification Number. Null until resolved.
seller_skuString(40)YesSeller SKU on Amazon. Defaults to POS SKU.
fnskuString(10)NoFulfillment Network SKU. Assigned by Amazon for FBA items.
fulfillment_typeEnumYesFBA, FBM, BOTH – determines fulfillment method
listing_statusEnumYesDRAFT, ACTIVE, INACTIVE, SUPPRESSED, DELETED
last_synced_atDateTimeNoTimestamp of most recent sync with Amazon
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

6.4.3 Listings Items API

The Listings Items API manages the creation, update, and deletion of product listings on Amazon marketplaces. POS serves as the system of record for listing data, pushing changes to Amazon.

Endpoints:

OperationMethodEndpointUse Case
Create/UpdatePUT/listings/2021-08-01/items/{sellerId}/{sellerSku}Full listing creation or complete overwrite
Partial UpdatePATCH/listings/2021-08-01/items/{sellerId}/{sellerSku}Update specific attributes only
DeleteDELETE/listings/2021-08-01/items/{sellerId}/{sellerSku}Remove listing from marketplace
Bulk SubmitPOST/feeds/2021-06-30/feedsJSON_LISTINGS_FEED for bulk operations (up to 10,000 items per feed)

Listing Lifecycle State Machine:

stateDiagram-v2
    [*] --> DRAFT: Admin selects product for Amazon
    DRAFT --> PENDING_REVIEW: Submit listing to Amazon
    PENDING_REVIEW --> ACTIVE: Amazon approves listing
    PENDING_REVIEW --> SUPPRESSED: Amazon rejects listing
    ACTIVE --> INACTIVE: Admin deactivates or out of stock
    ACTIVE --> SUPPRESSED: Amazon policy violation
    INACTIVE --> ACTIVE: Admin reactivates with stock
    SUPPRESSED --> PENDING_REVIEW: Fix issues and resubmit
    ACTIVE --> DELETED: Admin permanently removes
    INACTIVE --> DELETED: Admin permanently removes
    DELETED --> [*]

Listing Attribute Mapping: POS to Amazon

POS FieldAmazon Listing AttributeConstraintsNotes
nameitem_nameMax 500 charsTitle formula: Brand + Product Type + Key Feature + Size/Color
long_descriptionproduct_descriptionMax 2,000 chars, HTML allowedSanitized before push – no JavaScript or external links
bullet_points[]bullet_point (x5)Max 1,000 chars each, max 5 bulletsPOS stores as array. Truncated if exceeds limit.
search_termsgeneric_keywordMax 250 bytes totalBackend keywords. No brand names, ASINs, or profanity.
base_pricepurchasable_offer.our_pricePer marketplace, currency auto-setConverted to marketplace currency if multi-currency enabled
compare_at_pricepurchasable_offer.list_priceMust be > our_priceUsed for “was/now” pricing on Amazon
quantityfulfillment_availability.quantityInteger >= 0FBM quantity only. FBA managed by Amazon.
conditioncondition_typenew_new, used_*, refurbishedDefault: new_new for retail POS
handling_timefulfillment_availability.handling_timeInteger (business days)FBM only. Default: 2 days.

Bulk Feed Processing:

For initial catalog push or large-scale updates, the system uses the Feeds API with JSON_LISTINGS_FEED type:

  1. POS collects up to 10,000 product listings into a single feed document.
  2. Feed is submitted via POST /feeds/2021-06-30/feeds with feedType=JSON_LISTINGS_FEED.
  3. POS polls GET /feeds/2021-06-30/feeds/{feedId} until processingStatus=DONE.
  4. Download the processing report to identify per-item success/failure.
  5. Failed items are logged to the Integration Sync Log (Module 5, Section 5.16.4) with Amazon error codes.

Business Rules:

  • All required Amazon fields are validated in the POS before submission. Missing fields block the listing with a clear error message (e.g., “Brand is required for Amazon category ‘Clothing’”).
  • Search terms must not contain brand names, ASINs, competitor names, or offensive language. POS applies a deny-list filter before submission.
  • Bullet points are strongly recommended (Amazon penalizes listings without them in search ranking). POS displays a completeness score for Amazon-bound products.
  • Price changes are applied via PATCH to avoid overwriting other listing attributes.

6.4.4 Orders API

The Orders API enables the POS system to import Amazon marketplace orders for tracking and fulfillment (FBM). FBA orders are tracked for visibility but fulfilled by Amazon.

Core Endpoints:

OperationMethodEndpointPurpose
Poll OrdersGET/orders/v0/ordersRetrieve new/updated orders every 2 minutes
Get Order ItemsGET/orders/v0/orders/{orderId}/orderItemsRetrieve line item details for a specific order
Confirm ShipmentPOST/orders/v0/orders/{orderId}/shipmentProvide tracking for FBM fulfillment

Order Status Mapping:

Amazon StatusPOS StatusAction
PendingPENDING_FULFILLMENTWait for Amazon payment confirmation. Do not begin fulfillment.
UnshippedASSIGNEDRoute to nearest fulfillment-capable store for FBM.
PartiallyShippedPARTIALLY_SHIPPEDSome line items shipped, remainder pending.
ShippedSHIPPEDTracking provided to Amazon. Inventory decremented.
CanceledCANCELLEDRelease reserved inventory. Log cancellation reason.
UnfulfillableUNFULFILLABLEFBA cannot fulfill (e.g., out of stock at FC). Alert admin.
InvoiceUnconfirmedPENDING_INVOICEEU VAT invoice required before shipment.
PendingAvailabilityBACKORDERPre-order. Fulfill when stock arrives.

FBA vs FBM Fulfillment Routing:

Fulfillment TypeWho ShipsInventory SourcePOS Action
FBA (Fulfilled by Amazon)Amazon warehouseAmazon Fulfillment Center (FC)POS monitors order status only. No pick-pack-ship required. Inventory tracked as “FBA” channel.
FBM (Fulfilled by Merchant)Our storesPOS physical inventoryFull pick-pack-ship workflow (Section 4.14.4). Store assignment algorithm routes to nearest location.
SFP (Seller Fulfilled Prime)Our stores (Prime SLA)POS physical inventorySame as FBM but with Prime delivery SLA (1-2 day shipping). Requires carrier integration.

Order Import and Fulfillment Sequence:

sequenceDiagram
    autonumber
    participant AMZ as Amazon SP-API
    participant POLL as Order Poller (2 min)
    participant API as POS Backend
    participant DB as Database
    participant STAFF as Store Staff
    participant CARRIER as Carrier

    Note over AMZ, CARRIER: Phase 1: Order Import

    POLL->>AMZ: GET /orders/v0/orders?CreatedAfter={lastPoll}
    AMZ-->>POLL: Order list (new + updated)
    loop Each New Order
        POLL->>AMZ: GET /orders/v0/orders/{orderId}/orderItems
        AMZ-->>POLL: Line items with ASIN, seller_sku, qty, price
        POLL->>API: Map seller_sku to POS product_id
        API->>DB: Create amazon_order record
        API->>DB: Create order_line_items

        alt FBA Order
            API->>DB: Status: TRACKING_ONLY (no fulfillment action)
        else FBM Order
            API->>DB: Status: PENDING_FULFILLMENT
            API->>API: Run store assignment algorithm (Section 4.14.2)
            API->>DB: Reserve inventory at selected store
            API-->>STAFF: New Amazon FBM order on fulfillment queue
        end
    end

    Note over AMZ, CARRIER: Phase 2: FBM Fulfillment

    STAFF->>API: Begin pick-pack-ship (Section 4.14.4)
    API->>DB: Status: PICKING -> PACKING -> SHIPPED
    STAFF->>API: Enter carrier + tracking number
    API->>AMZ: POST /orders/v0/orders/{orderId}/shipment
    Note right of AMZ: carrier_code, tracking_number,<br/>ship_date, line_items
    AMZ-->>API: Shipment confirmation
    API->>DB: Log SALE movement, decrement inventory

    Note over AMZ, CARRIER: Phase 3: Delivery Tracking

    CARRIER->>API: Delivery webhook
    API->>DB: Status: DELIVERED

Amazon Order Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
amazon_order_idString(20)YesAmazon order identifier (e.g., 113-1234567-1234567)
marketplace_idString(20)YesMarketplace where order was placed
order_statusEnumYesCurrent Amazon order status
pos_statusEnumYesInternal POS fulfillment status
fulfillment_channelEnumYesAFN (Amazon Fulfillment Network / FBA) or MFN (Merchant Fulfillment Network / FBM)
assigned_location_idUUIDNoFK to locations table. FBM orders only.
purchase_dateDateTimeYesWhen the customer placed the order
buyer_nameString(100)NoBuyer display name (PII – encrypted at rest)
shipping_addressJSONBNoEncrypted shipping address object. Used for store assignment.
order_totalDecimal(12,2)YesTotal order amount
currency_codeString(3)YesOrder currency (e.g., USD)
items_shippedIntegerYesCount of shipped line items
items_unshippedIntegerYesCount of unshipped line items
carrier_codeString(20)NoShipping carrier (e.g., UPS, USPS, FedEx)
tracking_numberString(50)NoShipment tracking number
shipped_atDateTimeNoWhen the order was shipped
delivered_atDateTimeNoWhen the order was delivered
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Order polling runs every 2 minutes using the CreatedAfter parameter set to the last successful poll timestamp.
  • Pending orders are imported for visibility but NOT queued for fulfillment until Amazon confirms payment (status transitions to Unshipped).
  • FBM orders reuse the existing pick-pack-ship workflow (Section 4.14.4) with Amazon-specific carrier code and tracking submission.
  • Amazon buyer PII (name, address, email) is encrypted at rest and purged after 30 days per Amazon’s Acceptable Use Policy.
  • If a seller_sku in an incoming order does not map to any POS product, the order is flagged as UNMAPPED and an alert is raised for admin resolution.

6.4.5 FBA Inventory API

The FBA Inventory API provides visibility into stock held at Amazon Fulfillment Centers. The POS system reads FBA inventory levels for unified stock reporting but does not directly control FBA quantities (Amazon manages FC inventory).

Core Endpoint: GET /fba/inventory/v1/summaries

Identifier Mapping:

IdentifierSourcePurpose
SKU (seller_sku)POS systemOur internal product identifier used across all channels
ASINAmazon catalogAmazon’s product catalog identifier. One ASIN can map to multiple seller SKUs.
FNSKUAmazon FBAFulfillment Network SKU. Amazon’s internal label for FBA units. Unique per seller + product.
UPC / EANManufacturerUniversal barcode. Used for ASIN resolution during listing creation.
MSKUAmazon (legacy)Merchant SKU. Equivalent to seller_sku. Used in older API versions.

FBA Inventory States:

StateDescriptionPOS Tracking
FulfillableAvailable for customer orders at Amazon FCShown as “FBA Available” in POS inventory view
Inbound WorkingShipment plan created, not yet shipped to FCShown as “FBA Inbound” – subtotal of all inbound stages
Inbound ShippedIn transit to FC, not yet receivedShown as “FBA Inbound”
Inbound ReceivingArrived at FC, being processed and stowedShown as “FBA Receiving”
ReservedAllocated to pending customer orders or FC transfersShown as “FBA Reserved” (not available for new orders)
UnfulfillableDefective, customer-damaged, carrier-damaged, or expired at FCTriggers alert to admin – requires removal order or disposal decision
ResearchingDiscrepancy under investigation by AmazonTriggers alert to admin – monitor and follow up if unresolved > 30 days

FBA Inventory Sync Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
product_mapping_idUUIDYesFK to amazon_product_mapping table
fnskuString(10)YesAmazon Fulfillment Network SKU
fulfillable_qtyIntegerYesUnits available for sale at Amazon FC
inbound_working_qtyIntegerYesUnits in shipment plans not yet shipped
inbound_shipped_qtyIntegerYesUnits in transit to FC
inbound_receiving_qtyIntegerYesUnits being processed at FC
reserved_qtyIntegerYesUnits allocated to orders or FC transfers
unfulfillable_qtyIntegerYesDefective or damaged units at FC
researching_qtyIntegerYesUnits under investigation
last_updated_atDateTimeYesTimestamp of last data refresh from Amazon
created_atDateTimeYesRecord creation timestamp

Inbound Shipment Creation Workflow:

When the POS system needs to send inventory to Amazon FBA, it uses the Inbound Shipment API to create a shipment plan:

flowchart TD
    A[Admin selects products for FBA replenishment] --> B[POS calculates quantities per SKU]
    B --> C[POST createInboundShipmentPlan]
    C --> D{Amazon splits into shipment groups?}
    D -->|Single FC| E[One shipment plan created]
    D -->|Multiple FCs| F[Multiple shipment plans created]
    E --> G[Print FNSKU labels for each unit]
    F --> G
    G --> H[Pack and ship to assigned FC addresses]
    H --> I[Enter carrier + tracking per shipment]
    I --> J[POS moves inventory to FBA Inbound status]
    J --> K[Poll inventory summaries for receiving confirmation]
    K --> L[Amazon confirms receipt -- FBA Fulfillable updated]

Business Rules:

  • FBA inventory is read-only in the POS inventory view. Staff cannot adjust FBA quantities manually – all FBA adjustments originate from Amazon.
  • The POS displays a unified inventory view: Total Available = POS On-Hand + FBA Fulfillable. Channel-specific breakdowns are shown on the product detail screen.
  • FBA inventory is synced every 15 minutes via getInventorySummaries. More frequent polling is unnecessary as Amazon updates FBA quantities asynchronously.
  • Unfulfillable inventory exceeding a configurable threshold (default: 5 units per SKU) triggers a removal recommendation alert to the admin.

6.4.6 Notifications (SQS / EventBridge)

Amazon SP-API supports push notifications for key events, eliminating the need for constant polling. The POS system subscribes to relevant notification types and processes them via an Amazon SQS queue.

Key Notification Types:

Notification TypeTriggerPOS Action
ORDER_CHANGEOrder status changes (new, shipped, cancelled, returned)Update POS order status. Trigger fulfillment queue for new FBM orders.
ITEM_INVENTORY_EVENT_CHANGEFBA inventory level changes (receipt, sale, adjustment)Update FBA stock display in POS. Recalculate unified available quantity.
LISTINGS_ITEM_STATUS_CHANGEListing approved, suppressed, or policy-flagged by AmazonUpdate product listing_status. Alert admin for suppressed listings.
REPORT_PROCESSING_FINISHEDA requested report (settlement, inventory) is ready for downloadDownload and process report. Update POS financial or inventory records.
FBA_OUTBOUND_SHIPMENT_STATUSFBA order shipped or delivery status updatedUpdate FBA order tracking info. Mark order as SHIPPED or DELIVERED.
FEED_PROCESSING_FINISHEDA submitted feed (listings, pricing, inventory) has been processedDownload processing report. Log successes and failures per item.
BRANDED_ITEM_CONTENT_CHANGEA+ Content or brand content changes on a shared ASINLog change for awareness. No auto-action (POS does not manage A+ Content).

SQS Queue Configuration Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
integration_idUUIDYesFK to integrations table
sqs_queue_urlString(500)YesAmazon SQS queue URL for receiving notifications
sqs_queue_arnString(200)YesSQS queue ARN for subscription registration
aws_access_key_id_encryptedString(200)YesEncrypted AWS IAM access key for SQS polling
aws_secret_key_encryptedString(500)YesEncrypted AWS IAM secret key
aws_regionString(20)YesAWS region where SQS queue is provisioned (e.g., us-east-1)
subscribed_notificationsString[]YesArray of notification types subscribed (e.g., ["ORDER_CHANGE", "ITEM_INVENTORY_EVENT_CHANGE"])
polling_interval_secondsIntegerYesHow often to poll SQS (default: 30 seconds)
is_activeBooleanYesWhether notification processing is enabled
last_polled_atDateTimeNoTimestamp of last successful SQS poll
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Notification Processing Flow:

sequenceDiagram
    autonumber
    participant AMZ as Amazon SP-API
    participant SQS as Amazon SQS Queue
    participant WORKER as POS Notification Worker
    participant API as POS Backend
    participant DB as Database

    Note over AMZ, DB: Push Notification Flow

    AMZ->>SQS: Publish notification (ORDER_CHANGE, etc.)
    loop Every 30 seconds
        WORKER->>SQS: ReceiveMessage (max 10 messages)
        SQS-->>WORKER: Notification batch

        loop Each Notification
            WORKER->>WORKER: Parse notification type + payload
            alt ORDER_CHANGE
                WORKER->>API: Update order status
                API->>DB: Write order update + log
            else ITEM_INVENTORY_EVENT_CHANGE
                WORKER->>API: Update FBA inventory
                API->>DB: Write inventory snapshot
            else LISTINGS_ITEM_STATUS_CHANGE
                WORKER->>API: Update listing status
                API->>DB: Write status change + alert if suppressed
            else REPORT_PROCESSING_FINISHED
                WORKER->>AMZ: Download completed report
                WORKER->>API: Process report data
                API->>DB: Write report results
            end

            WORKER->>SQS: DeleteMessage (acknowledge)
        end
    end

Business Rules:

  • SQS messages are processed at-least-once. All notification handlers are idempotent – duplicate messages produce the same result without side effects.
  • Failed notification processing retries up to 3 times with exponential backoff (30s, 60s, 120s). After 3 failures, the message moves to a Dead Letter Queue (DLQ) and an admin alert is raised.
  • The DLQ is monitored daily. Messages in the DLQ older than 7 days are automatically logged and purged.
  • When ORDER_CHANGE notifications are active, order polling frequency (Section 6.4.4) can be reduced from 2 minutes to 15 minutes as a fallback mechanism.

6.4.7 Rate Limits & Throttling

Amazon SP-API enforces per-endpoint rate limits using a token bucket model. The POS system must respect these limits to avoid throttling (HTTP 429) and potential API access suspension.

Per-Endpoint Rate Limits:

EndpointRate LimitBurstRecovery RateNotes
Catalog Items (GET /catalog/...)5 req/sec51 req/secShared across all catalog operations
Listings Items (PUT/PATCH/DELETE)5 req/sec51 req/secPer selling partner ID
Orders (GET /orders)1 req/sec10.5 req/secShared across getOrders + getOrder
Order Items (GET .../orderItems)2 req/sec21 req/secPer order ID lookup
Feeds (POST /feeds)1 req/sec10.5 req/secFeed submission only
Feed Results (GET /feeds/{id})2 req/sec21 req/secPolling feed status
Reports (POST /reports)1 req/sec10.5 req/secReport request submission
Report Download15 req/sec151 req/secDownloading completed reports
FBA Inventory (GET /summaries)2 req/sec21 req/secPer marketplace
Notifications (POST /subscriptions)1 req/sec10.5 req/secSubscription management

Throttle Response Headers:

HeaderPurpose
x-amzn-RateLimit-LimitCurrent rate limit for the endpoint (requests per second)
x-amzn-RequestIdUnique request identifier for troubleshooting with Amazon support
Retry-AfterSeconds to wait before retrying (present on 429 responses)

Rate Limit Handling Strategy:

amazon_rate_limiting:
  strategy: token_bucket_with_dynamic_adjustment

  # Pre-request: check available tokens before sending
  pre_request_check: true

  # Track remaining capacity from response headers
  header_tracking:
    rate_limit_header: "x-amzn-RateLimit-Limit"
    request_id_header: "x-amzn-RequestId"

  # Throttle response handling (HTTP 429)
  throttle_handling:
    respect_retry_after: true         # Wait for Retry-After seconds
    fallback_wait_seconds: 30         # If no Retry-After header
    max_retries: 5                    # Per individual request
    backoff_strategy: exponential     # 1s, 2s, 4s, 8s, 16s
    jitter: true                      # Add random 0-500ms to prevent thundering herd

  # Request prioritization during high load
  priority_queue:
    high:                             # Processed first
      - order_import                  # Customer-facing
      - shipment_confirmation         # Time-sensitive
      - inventory_sync                # Prevents overselling
    medium:
      - listing_updates               # Can tolerate delay
      - catalog_lookups               # Admin-initiated
    low:
      - report_requests               # Background tasks
      - feed_status_polling           # Non-urgent

  # Circuit breaker: disable endpoint temporarily on repeated failures
  circuit_breaker:
    failure_threshold: 10             # Consecutive 429s to trigger
    open_duration_seconds: 300        # Wait 5 min before retrying
    half_open_requests: 2             # Test requests before fully reopening

  # Utilization target (% of rate limit to use)
  utilization_plans:
    peak_hours: 60%                   # Conservative during business hours
    off_peak: 90%                     # Aggressive during overnight sync
    bulk_operations: 80%              # Feed submissions and bulk updates

Business Rules:

  • The POS never exceeds 90% of any endpoint’s rate limit, even during bulk operations, to leave headroom for manual admin actions.
  • All API calls are routed through a centralized HTTP client that enforces rate limits before dispatch. Direct API calls bypassing the rate limiter are prohibited.
  • When a 429 response is received, the system logs the event, waits the specified Retry-After duration (or 30 seconds if absent), and retries with exponential backoff.
  • Rate limit utilization metrics are displayed on the Integration Health Dashboard (Module 5, Section 5.16.5) with per-endpoint graphs.

6.4.8 Amazon Compliance & Seller Requirements

This section defines the compliance checks, packaging standards, and business rules the POS system must enforce to maintain good standing on Amazon’s marketplace.

6.4.8.1 Seller Code of Conduct

Amazon enforces strict seller performance standards. The POS system validates data quality before pushing to Amazon to prevent listing suppressions, account warnings, and potential suspension.

Pre-Submission Validation Checklist:

ValidationRuleAction on Failure
Product titleNon-empty, <= 500 chars, no ALL CAPS, no promotional phrases (“FREE”, “SALE”)Block listing. Show specific error.
Brand nameMust match Amazon Brand Registry if enrolledBlock listing. Suggest registry lookup.
UPC/EANValid check digit, not on Amazon’s blocked barcode listBlock listing. Prompt for GS1 verification.
Product imagesMin 1000x1000px, pure white background (RGB 255,255,255), JPEG/PNG/TIFFBlock listing. Show image requirements.
Price> $0.00, within Amazon category price range, no extreme markups vs. other channelsWarning. Admin override allowed with reason code.
DescriptionNon-empty, no HTML injection, no external links, no competitor referencesSanitize and warn. Strip disallowed content.
Bullet pointsNon-empty for at least 3 of 5 bullets, no HTML, no promotional claimsWarning. Listing proceeds but flagged as “incomplete”.
ConditionValid condition type for the categoryBlock listing. Show valid options.
Weight/DimensionsRequired for FBA. Must be positive values with valid units.Block FBA listing. Allow FBM without.
Restricted categoryCheck if product type requires Amazon approval (e.g., jewelry, pesticides)Block listing. Provide approval application link.

Pricing Compliance:

  • Amazon monitors pricing across channels. If a product is listed significantly cheaper on the retailer’s own website (Shopify), Amazon may suppress the Buy Box or flag the listing.
  • The POS displays a cross-channel price comparison alert when Amazon price differs from Shopify price by more than a configurable threshold (default: 10%).
  • The system does NOT enforce price parity automatically – it alerts the admin who makes the business decision.

6.4.8.2 Packaging & Labeling Guidelines

FBA Label Requirements:

SpecificationRequirement
Label format4“ x 6“ thermal label (Zebra-compatible)
Barcode typeFNSKU barcode (Code 128 symbology)
Label placementOne label per sellable unit, covering any existing UPC
ReadabilityMinimum 1“ barcode height, no damage, smudging, or obstruction
Suffocation warningRequired on poly bags with opening > 5“

FBA Prep Requirements by Product Category:

CategoryPrep RequiredLabel RequiredSpecial Notes
ApparelPoly bag with suffocation warningFNSKU barcode on bag exteriorTransparent bag preferred. No hangers for FBA.
ShoesIndividual shoe boxFNSKU barcode on box exteriorEach pair in separate box. No loose shoes in poly bags.
Accessories (belts, scarves)Poly bag or bubble wrapFNSKU barcode on outer packagingSmall items must be in bag to prevent loss.
JewelryBubble wrap + rigid boxFNSKU barcode on box exteriorHigh-value handling. Minimum 2“ cushion padding.
Fragile itemsBubble wrap + rigid boxFNSKU barcode on box exterior“FRAGILE” label optional but recommended.
Oversized itemsNone (ship as-is)FNSKU barcode on productBox dimensions must not exceed FBA limits.

Shipping Box Requirements (FBA Inbound):

SpecificationLimit
Maximum box weight50 lbs (23 kg)
Maximum box dimensions25“ x 25“ x 25“ (standard), oversize varies
Box materialNew corrugated cardboard, minimum 200# burst strength
Contents per boxSingle SKU (preferred) or mixed SKU with manifest
Pallet shipmentsStandard 40“ x 48“ pallets, max 72“ stack height

6.4.8.3 FBA vs FBM Support

The POS system supports both Amazon fulfillment methods with per-product configuration. A single product can use FBA in one marketplace and FBM in another, or both simultaneously.

Fulfillment Method Configuration:

SettingOptionsDefaultDescription
fulfillment_typeFBA, FBM, BOTHFBMHow this product is fulfilled on Amazon
fba_location_idUUIDnullVirtual POS location representing Amazon FBA stock (Section 6.4.8.4)
fbm_location_idsUUID[]all storesWhich POS locations can fulfill FBM orders for this product
auto_replenish_fbaBooleanfalseWhether POS auto-generates FBA inbound shipment plans when FBA stock drops below threshold
fba_reorder_pointInteger0FBA stock level that triggers replenishment alert or auto-plan
fba_reorder_qtyInteger0Quantity to send per FBA replenishment shipment

FBA Shipment Creation Workflow:

sequenceDiagram
    autonumber
    participant ADMIN as Admin
    participant POS as POS Backend
    participant AMZ as Amazon SP-API
    participant STORE as Store Staff

    Note over ADMIN, STORE: FBA Inbound Shipment Creation

    ADMIN->>POS: Select products + quantities for FBA replenishment
    POS->>POS: Validate stock available at source location
    POS->>AMZ: POST createInboundShipmentPlan
    Note right of AMZ: SKUs, quantities,<br/>ship-from address,<br/>label preference
    AMZ-->>POS: Shipment plan(s) with FC destination(s)
    Note left of POS: Amazon may split into<br/>multiple shipments to<br/>different FCs

    loop Each Shipment Plan
        POS->>POS: Generate FNSKU labels (4x6 thermal)
        POS-->>ADMIN: Display FC destination + packing instructions
        ADMIN->>STORE: Assign packing task to store staff
        STORE->>STORE: Apply FNSKU labels, pack boxes
        STORE->>POS: Confirm shipment packed + carrier + tracking
        POS->>AMZ: PUT updateInboundShipment (carrier, tracking, box contents)
        POS->>POS: Move inventory: POS On-Hand -> FBA Inbound
    end

    Note over ADMIN, STORE: Amazon receives and processes

    AMZ-->>POS: Notification: ITEM_INVENTORY_EVENT_CHANGE
    POS->>POS: Move inventory: FBA Inbound -> FBA Fulfillable

6.4.8.4 Safety Buffer Rules

To prevent overselling when sync delays exist between the POS and Amazon, configurable safety buffers reduce the quantity advertised on Amazon.

Buffer Calculation:

Amazon Available = POS Allocatable Quantity - Safety Buffer

Where:

  • POS Allocatable Quantity = On-hand at designated Amazon fulfillment location(s), minus reserved, minus safety stock.
  • Safety Buffer = Greater of (percentage buffer) or (minimum unit buffer).

Buffer Configuration:

SettingTypeDefaultDescription
buffer_percentageDecimal10%Percentage of allocatable quantity to withhold
buffer_minimum_unitsInteger2Minimum units to always withhold, regardless of percentage
buffer_scopeEnumPER_PRODUCTPER_PRODUCT (individual) or GLOBAL (all products same rule)
amazon_location_idUUIDnullDedicated virtual location for Amazon inventory (recommended)
use_specific_locationBooleanfalseIf true, only inventory at amazon_location_id is available for Amazon. If false, network-wide available.

Examples:

ScenarioPOS AvailableBuffer %Min UnitsBuffer AppliedAmazon Qty
Normal stock5010%25 (10% of 50)45
Low stock1010%22 (min units > 10% of 10)8
Very low stock310%22 (min units)1
Minimal stock210%22 (min units)0
Out of stock010%200

Business Rules:

  • When Amazon Available drops to 0, the listing quantity is set to 0 on Amazon. The listing remains ACTIVE but shows “Currently unavailable.”
  • Safety buffers are recalculated on every inventory change event (sale, receiving, adjustment, transfer).
  • Admins can override the buffer for individual products (e.g., set buffer to 0 for high-velocity items where overselling risk is acceptable).
  • The dedicated Amazon virtual location approach is recommended for retailers with significant Amazon volume. It provides a clear physical segregation of Amazon-allocated inventory.

6.4.8.5 Order Routing Rules

Amazon FBM orders are integrated into the existing fulfillment infrastructure alongside Shopify orders.

Routing Logic:

flowchart TD
    A[Amazon Order Received] --> B{Fulfillment Channel?}

    B -->|AFN / FBA| C[Track status only]
    C --> D[Display in POS as FBA order]
    D --> E[Monitor via ITEM_INVENTORY_EVENT_CHANGE]

    B -->|MFN / FBM| F{SFP / Prime?}
    F -->|Prime SLA| G[Flag as HIGH PRIORITY]
    F -->|Standard FBM| H[Standard priority]

    G --> I[Run store assignment algorithm]
    H --> I

    I --> J{Stock available at nearest store?}
    J -->|Yes| K[Assign to nearest store]
    J -->|No| L{Stock available at ANY store?}

    L -->|Yes| M[Assign to store with stock - warn about shipping cost]
    L -->|No| N{Split fulfillment enabled?}

    N -->|Yes| O[Split across multiple stores]
    N -->|No| P[Alert admin: cannot fulfill]

    K --> Q[Add to store fulfillment queue]
    M --> Q
    O --> Q

    Q --> R[Pick-Pack-Ship workflow<br/>Section 4.14.4]
    R --> S[POST shipment confirmation to Amazon]

Priority Rules for Mixed Channel Fulfillment:

PrioritySourceSLANotes
1 (Highest)Amazon Prime (SFP)1-2 business daysMust ship same day if ordered before cutoff
2Amazon FBM Standard3-5 business daysShip within handling_time (default: 2 days)
3Shopify ordersPer shipping method selectedExisting Shopify fulfillment SLA applies
4In-store pickupCustomer-definedLower urgency, customer comes to store

Business Rules:

  • Amazon FBM orders appear in the same fulfillment queue as Shopify orders, with priority badges indicating the channel and SLA.
  • The store assignment algorithm (Section 4.14.2) is reused for Amazon FBM orders with the same proximity + stock availability logic.
  • If an FBM order cannot be fulfilled within the stated handling time, the system alerts the admin to either fulfill from an alternate location or request a cancellation from the buyer.
  • Late shipments are tracked as a seller performance metric. Amazon penalizes sellers with >4% late shipment rate.

6.4.9 Reports: Amazon Integration

All Amazon integration reports are accessible from the Nexus POS reporting module with date range filtering, export to CSV/PDF, and drill-down capability.

ReportPurposeKey Data Fields
Amazon Sales SummaryDaily/weekly/monthly sales performance across Amazon channelDate range, total revenue, order count, units sold, avg order value, FBA vs FBM breakdown, refund rate, marketplace breakdown
Amazon Inventory StatusCurrent stock levels across FBA and FBM channelsSKU, product name, FBA fulfillable qty, FBA inbound qty, FBA reserved qty, FBA unfulfillable qty, FBM available qty, total Amazon available
Amazon Listing HealthStatus of all Amazon product listingsSKU, ASIN, listing status (active/inactive/suppressed), suppression reason, Buy Box %, listing completeness score, last sync timestamp
Amazon Order FulfillmentFulfillment performance metricsOrder count, avg fulfillment time (hours), on-time shipment %, late shipment %, carrier breakdown, FBA vs FBM split, return rate
Amazon Fee AnalysisTotal Amazon costs and profitability per SKUSKU, ASIN, referral fee %, referral fee $, FBA fee (pick + pack + weight), storage fee (monthly + long-term), total Amazon fees, POS cost, net margin after fees
Amazon Sync HealthIntegration connectivity and sync reliabilitySync success rate (24h), failed syncs (with error codes), avg sync latency, API quota utilization %, notification delivery rate, DLQ message count
Amazon Compliance ScorecardSeller account health metrics from AmazonOrder defect rate (target <1%), late shipment rate (target <4%), pre-fulfillment cancel rate (target <2.5%), valid tracking rate (target >95%), policy violations

Cross-Channel Comparison View:

A dedicated cross-channel report enables the admin to compare performance across POS in-store, Shopify online, and Amazon channels:

MetricIn-Store (POS)Shopify OnlineAmazon FBMAmazon FBA
RevenueSum of in-store salesSum of Shopify ordersSum of FBM order revenueSum of FBA order revenue
Units SoldPOS transaction itemsShopify line itemsFBM shipped unitsFBA shipped units
Avg Order ValuePOS avgShopify avgFBM avgFBA avg
Margin %After POS costsAfter Shopify feesAfter Amazon referral + shippingAfter Amazon referral + FBA fees
Return RateIn-store returnsShopify returnsFBM returnsFBA returns

Business Rules:

  • Amazon fee data is sourced from Amazon Settlement Reports, requested bi-weekly and reconciled against POS order records.
  • The Amazon Compliance Scorecard polls Amazon’s Seller Performance API daily and surfaces warnings when any metric approaches the threshold (yellow at 75% of limit, red at 90%).
  • All reports respect the tenant’s timezone for date boundaries and the tenant’s currency for financial values.
  • Report data is cached for 1 hour. An admin can force-refresh any report to pull the latest data from Amazon.

6.4.10 Amazon Integration Configuration (YAML Reference)

The following YAML reference consolidates all Amazon integration business rules for the rules engine:

amazon_integration:
  version: "1.0"

  # Connection settings
  connection:
    oauth_token_refresh_buffer_minutes: 5
    max_marketplaces_per_tenant: 3
    credential_encryption: AES-256
    pii_retention_days: 30

  # Sync intervals
  sync_intervals:
    order_polling_minutes: 2
    order_polling_with_notifications_minutes: 15
    fba_inventory_sync_minutes: 15
    listing_sync_on_change: true
    daily_reconciliation_hour: 3  # 3 AM tenant-local

  # Safety buffer defaults
  safety_buffer:
    default_percentage: 10
    default_minimum_units: 2
    scope: PER_PRODUCT
    recalculate_on: [SALE, RECEIVING, ADJUSTMENT, TRANSFER, FBA_UPDATE]

  # Order routing
  order_routing:
    fbm_use_store_assignment_algorithm: true
    prime_same_day_cutoff_hour: 14  # 2 PM local
    default_handling_time_days: 2
    late_shipment_alert_threshold_hours: 36

  # Notification processing
  notifications:
    sqs_polling_interval_seconds: 30
    max_messages_per_poll: 10
    retry_max_attempts: 3
    retry_backoff: [30, 60, 120]  # seconds
    dlq_retention_days: 7

  # Compliance thresholds (Amazon seller performance)
  compliance:
    order_defect_rate_warning: 0.75  # Yellow at 0.75%
    order_defect_rate_critical: 0.90  # Red at 0.90% (limit: 1%)
    late_shipment_rate_warning: 3.0   # Yellow at 3%
    late_shipment_rate_critical: 3.6  # Red at 3.6% (limit: 4%)
    cancel_rate_warning: 1.875        # Yellow at 1.875%
    cancel_rate_critical: 2.25        # Red at 2.25% (limit: 2.5%)
    valid_tracking_warning: 96.25     # Yellow below 96.25%
    valid_tracking_critical: 95.0     # Red below 95% (limit: 95%)

  # Listing validation
  listing_validation:
    title_max_chars: 500
    description_max_chars: 2000
    bullet_points_max: 5
    bullet_point_max_chars: 1000
    search_terms_max_bytes: 250
    image_min_dimension_px: 1000
    price_cross_channel_alert_threshold_percent: 10

  # FBA settings
  fba:
    unfulfillable_alert_threshold_units: 5
    researching_followup_days: 30
    label_format: "4x6_thermal"
    label_barcode_symbology: "CODE128"
    max_box_weight_lbs: 50
    max_box_dimension_inches: 25

End of Section 6.4: Amazon SP-API Integration

6.5 Google Merchant API Integration

Scope: Outbound product-feed management, local inventory advertising, Google Business Profile linkage, push notification handling, and Content API-to-Merchant API migration for Google Shopping and Local Inventory Ads.

Cross-Reference: See Module 3, Section 3.9 for the product-sync lifecycle that triggers outbound calls to Google Merchant Center.

Cross-Reference: See Module 4, Section 4.5 for inventory-level sync events that Module 6 pushes to connected channels including Google local inventory.

Cross-Reference: See Module 5, Section 5.4 for tenant-level integration configuration (credentials, enabled providers, sync schedules).

CRITICAL: The Content API for Shopping reaches end-of-life on August 18, 2026. All new development MUST target the Merchant API (v1beta / v1). See Section 6.5.10 for the migration plan.


6.5.1 Authentication & Authorization

Google Merchant Center uses OAuth 2.0 with service accounts for server-to-server authentication. Unlike Shopify’s long-lived access tokens, Google service accounts issue short-lived JWTs that must be self-signed and exchanged for access tokens every 60 minutes.

Service Account Auth Flow

sequenceDiagram
    autonumber
    participant POS as POS Backend
    participant VAULT as Credential Vault
    participant JWT as JWT Builder
    participant GAUTH as Google OAuth2 Endpoint
    participant GAPI as Google Merchant API

    Note over POS, GAPI: Phase 1: Credential Retrieval
    POS->>VAULT: Fetch service account key (AES-256 decrypted)
    VAULT-->>POS: Return private_key, client_email, project_id

    Note over POS, GAPI: Phase 2: JWT Assertion
    POS->>JWT: Build self-signed JWT
    Note right of JWT: iss = client_email<br/>scope = content, merchantapi<br/>aud = https://oauth2.googleapis.com/token<br/>iat = now, exp = now + 3600
    JWT->>JWT: Sign with RSA-SHA256 (private_key)
    JWT-->>POS: Return signed JWT assertion

    Note over POS, GAPI: Phase 3: Token Exchange
    POS->>GAUTH: POST /token (grant_type=jwt-bearer, assertion=JWT)
    GAUTH-->>POS: Return access_token (expires_in: 3600)
    POS->>POS: Cache access_token (refresh at T-5min)

    Note over POS, GAPI: Phase 4: API Call
    POS->>GAPI: GET /accounts/{merchantId}/products<br/>Authorization: Bearer {access_token}
    GAPI-->>POS: 200 OK (product data)

    Note over POS, GAPI: Phase 5: Auto-Refresh (background)
    POS->>POS: Timer fires at T-5min before expiry
    POS->>GAUTH: POST /token (new JWT assertion)
    GAUTH-->>POS: Return fresh access_token

Merchant Center Account Setup

Before API access is possible, the tenant must:

  1. Create a Merchant Center account at https://merchants.google.com
  2. Create a Google Cloud project and enable the Merchant API
  3. Create a service account in the Cloud Console with the Merchant Center Admin role
  4. Download the JSON key file and upload it to Nexus POS (Module 5, Settings > Integrations)
  5. Link the service account to the Merchant Center account via the MC settings panel
  6. Verify and claim the website URL associated with the product feed

Data Model: google_merchant_credentials

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants.id
merchant_account_idVARCHAR(20)YesGoogle Merchant Center account ID (numeric)
service_account_emailVARCHAR(255)YesService account email (e.g., pos-sync@project.iam.gserviceaccount.com)
private_key_encryptedTEXTYesRSA private key, AES-256-GCM encrypted at rest
project_idVARCHAR(100)YesGoogle Cloud project ID
token_endpointVARCHAR(255)YesDefault: https://oauth2.googleapis.com/token
access_tokenTEXTNoCurrent cached access token (encrypted)
token_expiryTIMESTAMPTZNoExpiry timestamp of current access token
scopesTEXT[]YesGranted scopes: content, merchantapi
is_activeBOOLEANYesWhether this credential set is enabled – default true
last_auth_atTIMESTAMPTZNoTimestamp of last successful authentication
last_auth_errorTEXTNoLast authentication error message (if any)
created_atTIMESTAMPTZYesRow creation timestamp
updated_atTIMESTAMPTZYesLast modification timestamp

Security Note: The private_key_encrypted field uses AES-256-GCM with a tenant-specific key derived from the master encryption key. The plaintext private key is never written to logs, error messages, or API responses. See Module 5, Section 5.4.5 for the credential vault architecture.


6.5.2 Product Data Management

The Google Merchant API separates product writes and reads into distinct resources:

  • ProductInput – the write resource. Used to create or update product data. Endpoint: accounts/{account}/productInputs:insert
  • Product – the read-only processed resource. Represents the product after Google’s validation, enrichment, and policy review. Endpoint: accounts/{account}/products/{product}

This distinction matters because the data you submit (ProductInput) may differ from the data Google stores (Product) after processing. The POS must read the Product resource to check approval status, supplemental attributes, and policy violations.

API Endpoint Reference

OperationMerchant API EndpointHTTP MethodNotes
Create/update productaccounts/{account}/productInputs:insertPOSTUpsert by offerId + feedLabel + contentLanguage
Get processed productaccounts/{account}/products/{product}GETReturns Google-enriched version with status
List productsaccounts/{account}/productsGETPaginated, max 250 per page
Delete product inputaccounts/{account}/productInputs/{productInput}:deleteDELETERemoves from feed; may take up to 24h to delist
Get product statusaccounts/{account}/productStatuses/{product}GETApproval status, disapproval reasons, warnings

Content API End-of-Life

MilestoneDateImpact
Merchant API v1beta GAAvailable nowNew features only in Merchant API
Content API deprecation announcement2025No new features; maintenance only
v1beta migration deadlineFebruary 28, 2026Must begin migration
Content API full EOLAugust 18, 2026All Content API endpoints cease functioning

CRITICAL: Any integration built against the Content API (/content/v2.1/) will stop working on August 18, 2026. The POS MUST use the Merchant API from day one. See Section 6.5.10 for legacy migration details.

Product Field Mapping: POS to Google Merchant

POS FieldGoogle FieldAPI PathNotes
skuofferIdproductInput.offerIdMax 50 chars, unique per feed. Used as dedup key.
nametitleproductInput.titleMax 150 chars. No promotional text (“Sale!”, “Free Shipping” prohibited).
long_descriptiondescriptionproductInput.descriptionMax 5,000 chars. Plain text preferred; HTML tags stripped by Google.
primary_image_urlimageLinkproductInput.imageLinkHTTPS required. Min 100x100px (apparel: 250x250px).
base_price + currencypriceproductInput.priceObject: { amountMicros: 2999000000, currencyCode: "USD" }. Price in micros (1 USD = 1,000,000 micros).
Computed from inventoryavailabilityproductInput.availabilityEnum: in_stock, out_of_stock, preorder, backorder. Derived from real-time inventory qty.
brandbrandproductInput.brandRequired for most categories. Must be manufacturer brand, not store name.
barcode (UPC/EAN)gtinproductInput.gtinValid GTIN-8/12/13/14. No dashes. Check digit validated (mod-10 algorithm).
product_conditionconditionproductInput.conditionEnum: new, refurbished, used. Default: new.
website_urllinkproductInput.linkMust be live, HTTPS, product data on page must match feed exactly.
manufacturer_part_numbermpnproductInput.mpnRequired if no GTIN available. Manufacturer’s part number.
product_type_taxonomygoogleProductCategoryproductInput.googleProductCategoryFull Google taxonomy path (e.g., “Apparel & Accessories > Clothing > Shirts”).
weight + weight_unitshippingWeightproductInput.shippingWeightObject: { value: 0.5, unit: "lb" }.
additional_images[]additionalImageLinksproductInput.additionalImageLinksUp to 10 additional images. Same quality requirements as primary.
variant_colorcolorproductInput.colorRequired for apparel. Google-normalised colour names.
variant_sizesizeproductInput.sizeRequired for apparel. Use standard sizing (S, M, L, XL or numeric).

Price Format Conversion

The POS stores prices as DECIMAL(10,2) but Google requires prices in micros (millionths of the currency unit):

POS price: $29.99 (DECIMAL)
Google micros: 29990000 (INT64)
Conversion: price_micros = ROUND(pos_price * 1_000_000)

6.5.3 Local Inventory

Local Inventory Ads (LIA) allow the POS to surface real-time store-level availability directly in Google Shopping results. When a shopper searches for a product near a physical store, Google can display “In stock at [Store Name]” with options for in-store pickup or same-day delivery.

Local Inventory API

OperationEndpointMethodNotes
Insert local inventoryaccounts/{account}/products/{product}/localInventories:insertPOSTUpsert by storeCode
List local inventoriesaccounts/{account}/products/{product}/localInventoriesGETReturns all store-level records for a product
Delete local inventoryaccounts/{account}/products/{product}/localInventories/{storeCode}:deleteDELETERemove store-level entry

Processing time: Updates take up to 30 minutes to appear in Google Shopping results. The POS should not expect real-time reflection.

POS Location to Google Store Code Mapping

Each POS location must be mapped to a Google storeCode (the unique identifier from Google Business Profile). This mapping is configured in Module 5 and stored in the google_store_mappings table.

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants.id
pos_location_idUUIDYesFK to locations.id (Module 5)
google_store_codeVARCHAR(50)YesGoogle Business Profile store code
google_merchant_account_idVARCHAR(20)YesFK reference to google_merchant_credentials.merchant_account_id
store_nameVARCHAR(200)YesDisplay name for the store
is_lia_enrolledBOOLEANYesWhether Local Inventory Ads are enabled for this location – default false
pickup_methodVARCHAR(30)NoDefault: buy. Options: buy, reserve, ship_to_store, not_supported
pickup_slaVARCHAR(20)NoDefault: same_day. Options: same_day, next_day, multi_day, multi_week
is_activeBOOLEANYesWhether this mapping is active – default true
last_sync_atTIMESTAMPTZNoTimestamp of most recent local inventory sync
created_atTIMESTAMPTZYesRow creation timestamp
updated_atTIMESTAMPTZYesLast modification timestamp

Local Inventory Data Payload

For each product-location combination, the POS pushes:

FieldTypeRequiredDescription
storeCodeSTRINGYesMapped from google_store_mappings.google_store_code
availabilitySTRINGYesin_stock, out_of_stock, limited_availability
pricePRICENoStore-specific price override (if different from online). Object: { amountMicros, currencyCode }
salePricePRICENoStore-specific sale price. Object: { amountMicros, currencyCode }
salePriceEffectiveDateSTRINGNoISO 8601 interval: 2026-03-01T00:00:00Z/2026-03-15T23:59:59Z
quantityINT64NoExact quantity in stock at this location. Google recommends providing this.
pickupMethodSTRINGNobuy, reserve, ship_to_store, not_supported
pickupSlaSTRINGNosame_day, next_day, multi_day, multi_week

Local Inventory Sync Architecture

flowchart TD
    INV_EVENT[Inventory Change Event<br/>Module 4] -->|qty changed| SYNC_EVAL{Sync Evaluation}
    SYNC_EVAL -->|Google Merchant enabled<br/>& location enrolled| BUILD[Build Local Inventory Payload]
    SYNC_EVAL -->|Not enrolled or<br/>provider disabled| SKIP[Skip -- No Action]

    BUILD --> MAP[Map POS location_id<br/>to Google storeCode]
    MAP --> AVAIL{Compute Availability}

    AVAIL -->|qty > threshold| IN_STOCK[availability = in_stock]
    AVAIL -->|qty > 0 AND<br/>qty <= threshold| LIMITED[availability = limited_availability]
    AVAIL -->|qty == 0| OOS[availability = out_of_stock]

    IN_STOCK --> BATCH
    LIMITED --> BATCH
    OOS --> BATCH

    BATCH[Batch Queue<br/>Max 10 per request] -->|Flush every 60s<br/>or batch full| GAPI[POST localInventories:insert]
    GAPI -->|200 OK| LOG_OK[Log Success<br/>Update last_sync_at]
    GAPI -->|4xx / 5xx| RETRY[Retry Pipeline<br/>Section 6.2.3]
    RETRY -->|Exhausted| DLQ[Dead Letter Queue]

Cross-Reference: See Module 4, Section 4.5.2 for the inventory change event schema that triggers local inventory sync.


6.5.4 Push Notifications

Google Merchant Center can send push notifications to a registered HTTPS callback endpoint when product statuses change. This eliminates the need to poll the Product Status API repeatedly.

Notification Configuration

ParameterRequirement
Callback URLMust be publicly accessible HTTPS endpoint
SSL CertificateMust be signed by a trusted CA (no self-signed certificates)
Response timeMust respond with 200 OK within 10 seconds
AuthenticationGoogle sends a JWT in the Authorization header; validate against Google public keys

Supported Notification Types

Notification TypeTriggerPayload Fields
PRODUCT_STATUS_CHANGEProduct approval status changes (approved, disapproved, pending)productId, accountId, attribute, previousValue, newValue, timestamp
ACCOUNT_STATUS_CHANGEMerchant Center account status changesaccountId, attribute, previousValue, newValue, timestamp

Callback Data Model: google_merchant_notifications

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants.id
notification_idVARCHAR(100)YesGoogle-provided unique notification ID (idempotency key)
notification_typeVARCHAR(50)YesPRODUCT_STATUS_CHANGE, ACCOUNT_STATUS_CHANGE
product_idVARCHAR(100)NoGoogle product ID (present for product notifications)
attributeVARCHAR(100)YesThe attribute that changed (e.g., status, approvalStatus)
previous_valueTEXTNoValue before the change
new_valueTEXTYesValue after the change
raw_payloadJSONBYesComplete raw notification payload for audit
processedBOOLEANYesWhether the notification has been handled – default false
processed_atTIMESTAMPTZNoWhen the notification was processed
received_atTIMESTAMPTZYesWhen the POS received the notification

Notification Processing Flow

When a PRODUCT_STATUS_CHANGE notification indicates a disapproval:

  1. Parse the notification payload and extract the productId and disapproval reason.
  2. Map the Google productId back to the POS sku using the offerId field.
  3. Update the product’s Google sync status in the POS database.
  4. If the disapproval reason is actionable (e.g., missing GTIN, low image quality), create an alert for the catalog team (Module 3).
  5. Log the notification in google_merchant_notifications for audit.

6.5.5 Rate Limits

Google Merchant API enforces rate limits at multiple levels. The POS must respect these limits to avoid request rejection and potential account suspension.

Rate Limits by Operation

OperationLimitStrategy
Product insert/update (productInputs:insert)2 updates per product per dayBatch all changes for a product; push at most 2x daily. Use change-detection to skip unchanged products.
Product get (products.get)Generous (1,000+ per day)Cache responses locally for 15 minutes. Use bulk products.list instead of individual gets.
Product list (products.list)250 results per pageImplement cursor-based pagination. Store nextPageToken for continuation.
Local inventory insert (localInventories:insert)No strict per-product limitUpdate on inventory change events. Batch up to 10 entries per request.
Account-level daily quotaVaries by account tierMonitor X-RateLimit-Remaining headers. Schedule bulk syncs during 02:00-06:00 UTC off-peak window.
Requests per minute~600 for standard accountsImplement in-memory token bucket per tenant. Queue excess requests.

Batching Strategy

To stay within the 2-updates-per-product-per-day limit:

  1. Change Detection: Before syncing, compare the current product data hash against the last-synced hash. Skip unchanged products.
  2. Batch Window: Accumulate product changes during the business day. Execute sync at two scheduled windows (e.g., 06:00 and 18:00 UTC).
  3. Priority Queue: If a product is updated more than twice in a day, only the most recent state is synced. Intermediate states are discarded.
  4. Emergency Override: Critical changes (price corrections, safety-related updates) bypass the batch window and sync immediately, consuming one of the two daily slots.
google_merchant_sync:
  batch_windows:
    - "06:00 UTC"
    - "18:00 UTC"
  max_updates_per_product_per_day: 2
  change_detection: sha256_hash
  emergency_override_enabled: true
  emergency_reasons:
    - price_correction
    - safety_recall
    - legal_compliance
  off_peak_bulk_window: "02:00-06:00 UTC"

6.5.6 Google Required Product Data Fields

Google Shopping enforces strict data requirements. Products missing required fields or containing policy-violating content will be disapproved and will not appear in Shopping results.

Mandatory Feed Fields – POS Must Provide

Google FieldPOS Source FieldRequiredValidation Rule
id (offerId)skuYesUnique per product, max 50 chars, alphanumeric + hyphens + underscores only
titlenameYesMax 150 chars. Prohibited: “Sale!”, “Free Shipping”, “Best Price”, all-caps words, excessive punctuation
descriptionlong_descriptionYesMax 5,000 chars. Plain text preferred. No HTML tags (Google strips them). No promotional language.
imageLinkprimary_image_urlYesMin 100x100px (apparel: 250x250px). No watermarks, no promotional overlays, no placeholder images. Must be publicly accessible HTTPS URL.
pricebase_price + currency_codeYesMust match website/landing page price EXACTLY. Object: { amountMicros, currencyCode }. Price discrepancies cause immediate disapproval.
availabilityComputed from inventoryYesEnum: in_stock, out_of_stock, preorder, backorder. Must match actual stock. Mismatches cause disapproval.
brandbrandYes (most categories)Manufacturer brand name, NOT store name. Required for all products with a known brand.
gtinbarcode (UPC/EAN)Yes (if exists)Valid GTIN-8/12/13/14. No dashes or spaces. Check digit validated via mod-10 algorithm.
conditionproduct_conditionYesEnum: new, refurbished, used. Default: new. Must accurately reflect product condition.
linkWebsite product URLYesMust resolve to a live HTTPS page. Product data on page must match feed data. Broken links cause disapproval.
mpnmanufacturer_part_numberConditionalRequired if no GTIN available. Must be the manufacturer’s own part number.
Google FieldPOS Source FieldBenefit
additionalImageLinkadditional_images[] (up to 10)Better product presentation; higher click-through rate
productHighlightbullet_points[] (up to 10, max 150 chars each)Enhanced listing appearance in Google Shopping
colorvariant_colorRequired for apparel; improves search matching
sizevariant_sizeRequired for apparel; enables size-based filtering
materialmaterial_typeImproves product matching and filtering accuracy
patternpattern_typeImproves matching for patterned products (striped, plaid, etc.)
ageGrouptarget_age_groupRequired for apparel. Enum: newborn, infant, toddler, kids, adult
gendertarget_genderRequired for apparel. Enum: male, female, unisex
itemGroupIdparent_product_idGroups variants together in Shopping results
salePricesale_price + currency_codeDisplays original + sale price; strikethrough pricing
salePriceEffectiveDatesale_start / sale_endISO 8601 interval for automatic sale price activation
shippingWeightweight + weight_unitRequired for carrier-calculated shipping rates

6.5.7 Google Image Requirements

Product images are the single most important factor in Google Shopping performance. Google enforces strict image quality rules; violations result in product disapproval.

Image Specification Table

RequirementSpecificationPOS Validation
Minimum size100x100 pixels (apparel: 250x250px)Validate dimensions on upload; block submission if below minimum
Maximum size64 megapixels / 16 MB file sizeValidate on upload; reject files exceeding limits
FormatJPEG, PNG, GIF (non-animated), BMP, TIFF, WebPValidate file extension AND MIME type (prevent extension spoofing)
BackgroundWhite or transparent preferredAdvisory warning if background is non-white; do not block
WatermarksPROHIBITED – causes immediate disapprovalBlock upload if watermark metadata detected; warn if image analysis flags overlay text
Promotional textPROHIBITED – no “Sale”, “Free Shipping”, logos, badgesAdvisory warning to user; flag for manual review before sync
BordersNo decorative borders allowedAdvisory warning if border detected in image analysis
Product visibilityProduct must occupy 75-90% of image frameAdvisory warning based on object-detection analysis (if available)
URL accessibilityMust be publicly accessible via HTTPSValidate URL reachability (HTTP HEAD request) before every sync
Image alt textDescriptive, non-keyword-stuffedAuto-generate from product name + colour + size if empty
PlaceholdersNo “image coming soon” or generic placeholder imagesBlock sync if image URL matches known placeholder patterns
Product accuracyImage must show the exact product being soldManual review flag; cannot be automated reliably

Image Validation Workflow

The POS validates images at two stages:

  1. Upload time (immediate feedback): File size, dimensions, format, MIME type.
  2. Pre-sync time (before pushing to Google): URL accessibility, watermark detection, placeholder detection, completeness check.

6.5.8 Google Disapproval Prevention Rules

Product disapprovals directly reduce revenue by removing products from Google Shopping. The POS must implement proactive validation to prevent disapprovals before they occur.

Common Disapproval Reasons & POS Prevention

Disapproval ReasonGoogle PolicyPOS Prevention Rule
Price mismatchFeed price MUST match landing page price exactlyCross-check feed price vs. website price before every sync. Block sync if prices diverge by > $0.01.
Availability mismatchFeed availability MUST match actual stockReal-time inventory sync. Automatically set out_of_stock when qty == 0. Never show in_stock for zero-qty items.
Missing required attributesAll mandatory fields must be populatedPre-sync validation gate blocks submission if any required field is empty or null.
Low image qualityBelow minimum resolution, watermarks, promotional overlaysImage validation on upload (dimensions, format). Pre-sync URL accessibility check.
MisrepresentationNo fake urgency, fake scarcity, misleading claimsBlock promotional text patterns in title and description: regex filter for “Sale!”, “Limited Time”, “Act Now”, etc.
Prohibited contentRestricted product categories (weapons, drugs, counterfeit)Flag restricted Google product categories during product setup. Require manager approval before sync.
Missing landing pageProduct URL must resolve to a live page with matching dataHTTP HEAD request to link URL before every sync. Block sync on 404/500 responses.
Invalid GTINWrong format, invalid check digit, or mismatched productGTIN validation algorithm: verify length (8/12/13/14 digits), compute mod-10 check digit, reject on mismatch.
Missing business infoMerchant Center must have contact info, return policyValidate Merchant Center profile completeness via API during initial setup. Alert if incomplete.
Insufficient product identifiersProducts with known UPC must include gtinRequire barcode field when product has_manufacturer_upc = true. Warn if GTIN is empty for branded products.

POS Pre-Sync Validation Checklist (Automated)

Every product must pass all 10 validation checks before being submitted to Google Merchant:

  1. All required fields populated (non-null, non-empty)?
  2. Primary image meets quality requirements (dimensions, format, HTTPS)?
  3. Price matches across all channels (POS, website, feed)?
  4. GTIN/UPC valid format (correct length, check digit passes mod-10)?
  5. Product category not in prohibited list?
  6. Landing page URL accessible (HTTP 200 response)?
  7. Title length <= 150 chars, no promotional text detected?
  8. Description length <= 5,000 chars, no HTML tags?
  9. Brand field populated (non-empty, not equal to store name)?
  10. Availability computed from current inventory (not stale > 1 hour)?

Pre-Sync Validation Flowchart

flowchart TD
    START[Product Queued for<br/>Google Sync] --> V1{1. Required fields<br/>populated?}
    V1 -->|No| FAIL_REQ[BLOCK: Missing required<br/>fields -- log which fields]
    V1 -->|Yes| V2{2. Image meets<br/>quality requirements?}

    V2 -->|No| FAIL_IMG[BLOCK: Image quality<br/>failure -- log reason]
    V2 -->|Yes| V3{3. Price matches<br/>across channels?}

    V3 -->|No| FAIL_PRICE[BLOCK: Price mismatch<br/>detected -- log discrepancy]
    V3 -->|Yes| V4{4. GTIN valid<br/>format & check digit?}

    V4 -->|No GTIN & no MPN| FAIL_ID[BLOCK: Missing product<br/>identifier -- GTIN or MPN required]
    V4 -->|Invalid check digit| FAIL_GTIN[BLOCK: Invalid GTIN<br/>check digit -- log expected vs actual]
    V4 -->|Valid or N/A| V5{5. Category not<br/>prohibited?}

    V5 -->|Prohibited| FAIL_CAT[BLOCK: Prohibited<br/>category -- requires override]
    V5 -->|Allowed| V6{6. Landing page<br/>URL accessible?}

    V6 -->|404 / 500 / timeout| FAIL_URL[BLOCK: Landing page<br/>not accessible -- log HTTP status]
    V6 -->|200 OK| V7{7. Title ≤ 150 chars<br/>& no promo text?}

    V7 -->|Fails| FAIL_TITLE[BLOCK: Title validation<br/>failure -- log reason]
    V7 -->|Passes| V8{8. Description ≤ 5K<br/>chars & no HTML?}

    V8 -->|Fails| FAIL_DESC[BLOCK: Description<br/>validation failure]
    V8 -->|Passes| V9{9. Brand field<br/>populated & valid?}

    V9 -->|Empty or equals store name| FAIL_BRAND[BLOCK: Invalid brand<br/>-- must be manufacturer brand]
    V9 -->|Valid| V10{10. Availability<br/>fresh < 1 hour?}

    V10 -->|Stale| REFRESH[Refresh inventory<br/>count from Module 4]
    REFRESH --> RECOMPUTE[Recompute availability]
    RECOMPUTE --> PASS
    V10 -->|Fresh| PASS[ALL CHECKS PASSED]

    PASS --> SUBMIT[Submit to Google<br/>Merchant API]
    SUBMIT -->|200 OK| SUCCESS[Log success<br/>Update sync timestamp]
    SUBMIT -->|Error| RETRY[Retry Pipeline<br/>Section 6.2.3]

    FAIL_REQ --> LOG[Log validation failure<br/>to google_sync_log]
    FAIL_IMG --> LOG
    FAIL_PRICE --> LOG
    FAIL_ID --> LOG
    FAIL_GTIN --> LOG
    FAIL_CAT --> LOG
    FAIL_URL --> LOG
    FAIL_TITLE --> LOG
    FAIL_DESC --> LOG
    FAIL_BRAND --> LOG

6.5.9 Google Business Profile Integration

Google Business Profile (GBP) integration is required for Local Inventory Ads. The Merchant Center account must be linked to verified GBP listings so that Google can associate product availability with physical store locations.

GBP-to-Merchant Center Linkage

  1. Verify store ownership in Google Business Profile for each physical location.
  2. Link GBP to Merchant Center via the Merchant Center settings panel.
  3. Map POS locations to GBP listings using the google_store_code assigned by GBP.
  4. Enrol locations in Local Inventory Ads via the Merchant Center LIA program.
  5. Sync store hours from POS location settings to GBP to ensure accuracy.

Data Model: google_business_profile_locations

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants.id
pos_location_idUUIDYesFK to locations.id (Module 5)
gbp_place_idVARCHAR(100)YesGoogle Places API place ID (e.g., ChIJ...)
google_store_codeVARCHAR(50)YesStore code used in Local Inventory feed (must match Merchant Center)
store_nameVARCHAR(200)YesBusiness name as it appears in GBP
address_line1VARCHAR(255)YesStreet address
address_line2VARCHAR(255)NoSuite, unit, floor
cityVARCHAR(100)YesCity name
state_provinceVARCHAR(100)YesState or province
postal_codeVARCHAR(20)YesZIP or postal code
country_codeCHAR(2)YesISO 3166-1 alpha-2 (e.g., US, CA)
phoneVARCHAR(20)YesPrimary phone number in E.164 format
hours_jsonJSONBYesStructured store hours (see format below)
is_verifiedBOOLEANYesWhether GBP ownership is verified – default false
is_enrolled_liaBOOLEANYesWhether Local Inventory Ads are enabled – default false
last_sync_atTIMESTAMPTZNoTimestamp of most recent GBP sync
created_atTIMESTAMPTZYesRow creation timestamp
updated_atTIMESTAMPTZYesLast modification timestamp

Store Hours JSON Format

# Example hours_json structure
hours:
  monday:    { open: "09:00", close: "21:00" }
  tuesday:   { open: "09:00", close: "21:00" }
  wednesday: { open: "09:00", close: "21:00" }
  thursday:  { open: "09:00", close: "21:00" }
  friday:    { open: "09:00", close: "22:00" }
  saturday:  { open: "10:00", close: "22:00" }
  sunday:    { open: "11:00", close: "18:00" }
special_hours:
  - date: "2026-12-25"
    closed: true
  - date: "2026-12-24"
    open: "09:00"
    close: "15:00"

Cross-Reference: See Module 5, Section 5.3 for the location management screens where POS locations are configured and mapped to Google Business Profile listings.


6.5.10 Content API Migration Plan

The Content API for Shopping (/content/v2.1/) is being fully replaced by the Merchant API. All POS integrations must target the Merchant API exclusively. This section documents the migration path for any legacy Content API usage.

Migration Timeline

StepActionDeadlineStatus
1Audit current Content API usage across all endpointsJanuary 2026Required
2Map Content API calls to Merchant API v1 equivalentsFebruary 2026Required
3Update authentication to use Merchant API token endpointsMarch 2026Required
4Update product data submission to ProductInput resourceApril 2026Required
5Update local inventory to new localInventories endpointsMay 2026Required
6Full regression testing (product sync, local inventory, notifications)June 2026Required
7Production cutover: switch all tenants to Merchant APIJuly 2026Required
8Content API fully deprecated – all endpoints ceaseAugust 18, 2026Hard deadline

Key API Mapping: Content API to Merchant API

Content API (v2.1)Merchant API (v1)Breaking Changes
products.insertproductInputs:insertWrite resource renamed to ProductInput; read resource is now Product
products.getproducts.getResponse schema changed; now returns Google-processed version only
products.listproducts.listPagination uses pageToken instead of startToken
products.deleteproductInputs:deleteMust target ProductInput resource, not Product
products.custombatchIndividual calls or batch APIcustombatch removed; use standard batch request pattern
localinventory.insertlocalInventories:insertNew URL structure under products/{product}/localInventories
pos.inventory (legacy)localInventories:insertPOS-specific endpoint removed; use standard local inventory
productstatuses.getproductStatuses.getResponse schema updated; new status categories

Risk Mitigation

RiskProbabilityImpactMitigation
Migration not completed before August 18, 2026MediumCritical – all Google Shopping listings go darkStart migration in Q1 2026; track weekly in sprint reviews
Breaking changes in Merchant API v1 before GALowMedium – requires rework of integration codePin to v1beta; monitor Google Merchant API changelog weekly
Tenant data inconsistency during cutoverMediumMedium – temporary product disapprovalsRun Content API and Merchant API in parallel for 2 weeks before final cutover
Rate limit changes in new APILowLow – may require batching strategy adjustmentMonitor rate limit headers during testing; update google_merchant_sync config as needed

6.5.11 Reports: Google Merchant Integration

The POS provides five standard reports for monitoring Google Merchant integration health, product approval status, and shopping performance.

Report Catalogue

ReportPurposeKey Data FieldsRefresh Frequency
Google Product StatusTrack approved, pending, and disapproved products across the feedsku, google_product_id, status (approved/pending/disapproved), disapproval_reasons[], last_updatedEvery 6 hours
Google Local InventoryMonitor store-level availability accuracy and sync latencystore_code, store_name, products_synced, avg_sync_latency_min, stale_count (not synced in 24h), accuracy_pctEvery 4 hours
Google Shopping PerformanceSurface click, impression, and CTR data from Performance Max campaigns (if available)product_id, sku, impressions, clicks, ctr_pct, avg_cpc, conversions, revenueDaily (data from Google Ads API)
Google Disapproval TrackerTrack disapproved products with reasons, remediation status, and re-approval datessku, product_name, disapproval_reason, disapproved_at, remediation_action, remediation_status (open/in_progress/resolved), re_approved_atReal-time (via push notifications, Section 6.5.4)
Google Feed HealthOverall feed quality score with missing-field analysis and image quality audittotal_products, products_with_all_fields_pct, missing_gtin_count, missing_description_count, low_quality_image_count, feed_health_score (0-100), recommendations[]Daily

Feed Health Score Calculation

The Feed Health Score is a composite metric (0–100) calculated as follows:

ComponentWeightScoring
Required fields completeness40%100 if all products have all required fields; deduct 1 point per product with missing fields (min 0)
Image quality compliance25%100 if all images pass validation; deduct 2 points per product with image issues (min 0)
GTIN coverage15%100 if all products with UPCs have valid GTINs; deduct 1 point per missing GTIN (min 0)
Price accuracy10%100 if all feed prices match website prices; 0 if any mismatch detected
Disapproval rate10%100 if 0% disapproved; 0 if > 10% disapproved; linear between
feed_health_score:
  components:
    required_fields:
      weight: 0.40
      deduction_per_violation: 1
    image_quality:
      weight: 0.25
      deduction_per_violation: 2
    gtin_coverage:
      weight: 0.15
      deduction_per_violation: 1
    price_accuracy:
      weight: 0.10
      scoring: binary  # 100 or 0
    disapproval_rate:
      weight: 0.10
      max_acceptable_rate: 0.10
  thresholds:
    excellent: 90
    good: 75
    needs_attention: 50
    critical: 0

Cross-Reference: See Module 5, Section 5.18 for dashboard widget configuration that surfaces the Feed Health Score on the Nexus POS home screen.


6.6 Cross-Platform Product Data Requirements

Scope: Ensuring that all product data managed in the POS system meets the validation requirements of every connected external platform simultaneously. Rather than validating per-platform at sync time, the POS enforces a unified “strictest-rule-wins” validation policy at data entry. This guarantees that any product passing POS validation is immediately eligible for listing on Shopify, Amazon, and Google Merchant Center without remediation.

Cross-Reference: See Module 3, Section 3.6 for multi-channel management and channel visibility. See Module 3, Section 3.7 for Shopify-specific sync and field ownership. See Module 5, Section 5.16 for Integration Hub configuration and health monitoring.

Design Principle: The POS system acts as the single source of truth for product data. By enforcing the strictest requirement from any connected platform at the point of data entry, we eliminate the common pattern of “create now, fix later” that leads to suppressed listings, disapproved products, and lost revenue.


6.6.1 Unified Product Data Validation Matrix

The following matrix compares field-level requirements across all three platforms and documents the POS-enforced rule derived from the strictest constraint.

POS FieldShopify RequirementAmazon RequirementGoogle RequirementPOS Enforced Rule (Strictest)
name (title)Max 255 charsMax 500 charsMax 150 charsMax 150 chars (Google strictest)
long_descriptionHTML allowed, no maxHTML allowed, max 2,000 chars (category-dependent)Max 5,000 chars, plain text preferredMax 5,000 chars (Google cap; HTML sanitized for Google feed)
short_descriptionN/A (uses body)Max 1,000 chars (bullet points)N/AMax 1,000 chars (Amazon bullet point limit)
primary_imageAny format, 2048x2048 recommendedMin 1000x1000px for zoom eligibilityMin 250x250px (apparel), no watermarksMin 1000x1000px, no watermarks (Amazon + Google combined)
base_priceRequiredRequired per marketplaceMust match landing page priceRequired, must match across all channels
compare_at_priceOptional (strikethrough)List price (optional)Optional (sale_price / sale_price_effective_date)Optional, must be > base_price if set
barcode (UPC/EAN)OptionalRequired for most categoriesRequired (GTIN) if exists for productRequired (treat as mandatory for channel eligibility)
brandOptional (vendor field)RequiredRequired (most categories)Required
weightOptionalRequired for FBA fulfillmentOptional (but needed for shipping)Required (needed for FBA and shipping calculations)
weight_unitg, kg, lb, ozPounds or kilogramsg, kg, lb, ozRequired, stored in grams, converted per platform
conditionN/ARequired (New, Refurbished, Used)Required (new, refurbished, used)Required (default: new)
product_typeOptional (free-text)Required (Amazon Browse Node ID)Optional (Google Product Category ID)Required (must map to both Amazon and Google taxonomies)
skuRequired, unique per storeRequired (seller_sku), uniqueRequired (offerId), max 50 charsRequired, unique per tenant, max 50 chars (Google strictest)
manufacturer_part_numberN/AOptional (MPN)Required if no GTIN assignedRequired if no barcode/GTIN
colorOptional (variant option)Required for apparelRequired for apparelRequired for apparel categories
sizeOptional (variant option)Required for apparelRequired for apparelRequired for apparel categories
genderN/ARequired for apparelRequired for apparelRequired for apparel categories
age_groupN/ARequired for apparelRequired for apparelRequired for apparel categories (adult, kids, toddler, infant, newborn)
materialN/AOptionalRecommended for apparelRecommended (improves listing quality)
country_of_originN/ARequired for some categoriesN/ARequired (needed for customs and Amazon compliance)

Business Rules:

  • All text fields are trimmed of leading/trailing whitespace before validation.
  • Title (name) must not contain promotional text (e.g., “FREE SHIPPING”, “SALE”, “BUY NOW”) per Amazon and Google policies.
  • Price must be > $0.00 for all channel-listed products. Zero-price items are blocked from channel sync.
  • If a product fails unified validation, it can still be used for in-store POS sales but is blocked from external channel sync.

6.6.2 Image Requirements Matrix

Product images are the most common reason for listing suppression across platforms. The POS enforces a unified image standard that satisfies all platforms simultaneously.

RequirementShopifyAmazonGooglePOS Enforced Rule
Min resolution2048x2048 recommended1000x1000 min (zoom eligible)250x250 (apparel) / 100x100 (other)1000x1000 minimum
Max resolution4472x447210000x10000N/A10000x10000 maximum
Max file size20MB10MB16MB10MB maximum (Amazon strictest)
FormatsJPEG, PNG, GIFJPEG, PNG, TIFF, GIFJPEG, PNG, GIF, WebP, BMP, TIFFJPEG or PNG (universally supported)
Color spacesRGBsRGBsRGBsRGB required
BackgroundAnyPure white (RGB 255,255,255) required for mainWhite/transparent preferredWhite background required (for main image)
WatermarksAllowedPROHIBITEDPROHIBITEDPROHIBITED
Text overlayAllowedPROHIBITED on main imagePROHIBITEDPROHIBITED on main image
Borders/framesAllowedPROHIBITEDPROHIBITEDPROHIBITED
Product coverageN/A85% of frame recommended75-90% of frame85% of frame (Amazon guideline)
Main image count1 required1 required (up to 9 total)1 required (up to 11 additional)1 required, up to 9 recommended
Aspect ratioAny1:1 preferredAny (1:1 preferred)1:1 recommended (square)

Image Upload Workflow:

flowchart TD
    A[Staff Uploads Image] --> B{File Format Check}
    B -->|Not JPEG/PNG| C[REJECT: Convert to JPEG or PNG]
    B -->|JPEG or PNG| D{Resolution Check}
    D -->|< 1000x1000| E[REJECT: Minimum 1000x1000px required]
    D -->|>= 1000x1000| F{File Size Check}
    F -->|> 10MB| G[WARN: Compress to under 10MB]
    F -->|<= 10MB| H{Main Image?}
    H -->|Yes| I{Background Check}
    H -->|No - Additional| J[PASS: Store Image]
    I -->|Not White| K[WARN: White background recommended for main image]
    I -->|White| J
    G --> L[Auto-Compress & Re-Check]
    L --> H
    K --> M[Staff Acknowledges Warning]
    M --> J
    J --> N[Generate Platform Variants]
    N --> O[Store Original + Variants]

    style C fill:#d32f2f,color:#fff
    style E fill:#d32f2f,color:#fff
    style G fill:#ff9800,color:#fff
    style K fill:#ff9800,color:#fff
    style J fill:#2e7d32,color:#fff

Image Storage Strategy:

  • Original image stored at upload resolution.
  • Platform-optimized variants generated asynchronously: Shopify (2048x2048), Amazon (2000x2000), Google (1200x1200).
  • Variant generation uses lossy JPEG compression at quality 85 for file size compliance.
  • Images are served via CDN with platform-specific URL patterns.

6.6.3 Pre-Sync Validation Engine

Before pushing any product to any external platform, the validation engine evaluates the product against the unified rules defined above. Validation runs automatically on product save and on-demand before sync operations.

Validation Result Levels:

LevelCodeBehaviorDescription
PASSPASSSync allowedAll required fields present and valid for this platform
WARNWARNSync allowed with advisoryNon-blocking issues detected (e.g., recommended fields missing, suboptimal image)
FAILFAILSync blockedRequired fields missing or invalid; product cannot be listed on this platform

Product Sync Validation Record:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesFK to products table
variant_idUUIDNoFK to product_variants table (NULL for parent-level validation)
tenant_idUUIDYesFK to tenants table
platformEnumYesSHOPIFY, AMAZON, GOOGLE_MERCHANT
validation_statusEnumYesPASS, WARN, FAIL
validation_errorsJSONNoArray of {field, rule, message, severity} objects
validation_warningsJSONNoArray of {field, rule, message, recommendation} objects
last_validated_atDateTimeYesTimestamp of last validation run
last_synced_atDateTimeNoTimestamp of last successful sync to this platform
sync_statusEnumYesPENDING, SYNCED, FAILED, BLOCKED, NOT_CONFIGURED
sync_error_messageString(500)NoError message from last failed sync attempt
external_idString(100)NoID on external platform (Shopify product_id, Amazon ASIN, Google offerId)
external_statusString(50)NoStatus on external platform (active, suppressed, disapproved, pending)
external_status_reasonTextNoPlatform-reported reason for non-active status
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Validation Error Object Schema:

validation_error:
  field: "barcode"
  rule: "REQUIRED_FOR_AMAZON"
  message: "Barcode (UPC/EAN) is required for Amazon listings in this category"
  severity: "FAIL"
  platform: "AMAZON"
  remediation: "Add a valid UPC or EAN barcode in the product details"

Validation Engine Flow:

flowchart TD
    A[Product Change Detected] --> B[Load Product Data]
    B --> C[Load Platform Configurations]
    C --> D{For Each Enabled Platform}

    D --> E[Check Required Fields]
    E --> F[Check Field Length Constraints]
    F --> G[Check Image Rules]
    G --> H[Check Price Consistency]
    H --> I[Check Category Mapping]
    I --> J[Check Platform-Specific Attributes]
    J --> K[Generate Validation Report]

    K --> L{Any FAIL Results?}
    L -->|Yes| M[Set sync_status = BLOCKED]
    L -->|No| N{Any WARN Results?}
    N -->|Yes| O[Set validation_status = WARN\nsync_status = PENDING]
    N -->|No| P[Set validation_status = PASS\nsync_status = PENDING]

    M --> Q[Store Validation Record]
    O --> Q
    P --> Q

    Q --> R[Notify Admin Dashboard]
    R --> S{Auto-Sync Enabled?}
    S -->|Yes, status = PASS/WARN| T[Queue for Platform Sync]
    S -->|No or BLOCKED| U[Await Manual Action]

    style M fill:#d32f2f,color:#fff
    style O fill:#ff9800,color:#fff
    style P fill:#2e7d32,color:#fff

Validation Triggers:

  • Product created or updated (automatic)
  • Image added, replaced, or removed (automatic)
  • Price changed (automatic)
  • Manual “Validate All” button in Nexus POS (on-demand)
  • Bulk validation via scheduled job (nightly at 2:00 AM tenant time)

Admin Dashboard - Validation Summary View:

MetricDescription
Total ProductsCount of all active products in tenant catalog
Shopify ReadyCount where Shopify validation = PASS or WARN
Amazon ReadyCount where Amazon validation = PASS or WARN
Google ReadyCount where Google Merchant validation = PASS or WARN
Blocked (per platform)Count where validation = FAIL, with top 5 failure reasons
Needs AttentionProducts with WARN status grouped by warning type

6.6.4 Platform-Specific Product Attributes

Beyond the unified fields, each platform requires or supports additional attributes that are stored in platform-specific extension fields on the product record.

Amazon-Specific Attributes:

AttributeDescriptionPOS StorageValidation
product_typeAmazon Browse Node taxonomy classificationamazon_product_type (String)Must map to valid Amazon category node ID
bullet_pointsUp to 5 key feature bullet pointsamazon_bullet_points (JSON array)Max 5 entries, max 1,000 chars each
search_termsBackend search keywords (not visible to customers)amazon_search_terms (String)Max 250 bytes total, no ASINs or brand names
a_plus_contentEnhanced brand content eligibilityamazon_a_plus_eligible (Boolean)Brand registered sellers only
fulfillment_channelFulfillment methodamazon_fulfillment (Enum)FBA, FBM, or BOTH
item_condition_noteCondition details for non-new itemsamazon_condition_note (Text)Required if condition != new, max 1,000 chars
max_handling_timeDays to ship after orderamazon_handling_days (Integer)1-30 days; required for FBM
restock_dateExpected restock date if out of stockamazon_restock_date (Date)Optional; future date only

Amazon Attribute Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesFK to products table
tenant_idUUIDYesFK to tenants table
amazon_product_typeString(100)YesAmazon Browse Node category
amazon_bullet_pointsJSONNoArray of up to 5 strings, 1000 chars each
amazon_search_termsString(250)NoBackend keywords, space-separated
amazon_a_plus_eligibleBooleanYesDefault: false
amazon_fulfillmentEnumYesFBA, FBM, BOTH
amazon_condition_noteTextNoRequired if condition is not new
amazon_handling_daysIntegerNoMax handling time for FBM orders
amazon_restock_dateDateNoExpected restock date
amazon_asinString(10)NoAmazon Standard Identification Number (assigned by Amazon)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Google-Specific Attributes:

AttributeDescriptionPOS StorageValidation
google_product_categoryGoogle taxonomy path (numeric ID)google_category_id (Integer)Must map to valid Google Product Category
mpnManufacturer part numbermanufacturer_part_number (String)Required if no GTIN; max 70 chars
additional_image_linkUp to 10 additional imagesproduct_images array (positions 2-11)Same quality rules as main image
product_highlightUp to 10 key feature bullet pointsgoogle_highlights (JSON array)Max 150 chars each, max 10 entries
local_inventory_attrsStore-level availability for Local Inventory AdsComputed from POS inventory per locationPer-location mapping via storeCode
pickup_methodHow customer picks up in-storegoogle_pickup_method (Enum)buy, reserve, ship_to_store, not_supported
pickup_slaPickup time estimategoogle_pickup_sla (Enum)same_day, next_day, 2-day, 3-day, 4-day, 5-day, 6-day, multi-week
custom_label_0 through custom_label_4Custom grouping labels for Shopping campaignsgoogle_custom_labels (JSON)Max 100 chars each, up to 5 labels
ads_redirectTracking URL for Google Adsgoogle_ads_redirect (String)Valid URL, max 2,000 chars

Google Attribute Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesFK to products table
tenant_idUUIDYesFK to tenants table
google_category_idIntegerYesGoogle Product Category taxonomy ID
google_category_pathString(500)NoHuman-readable category path (e.g., “Apparel & Accessories > Clothing > Shirts”)
google_highlightsJSONNoArray of up to 10 strings, 150 chars each
google_pickup_methodEnumNobuy, reserve, ship_to_store, not_supported
google_pickup_slaEnumNosame_day, next_day, 2-day through 6-day, multi-week
google_custom_labelsJSONNoObject with keys label_0 through label_4, max 100 chars each
google_ads_redirectString(2000)NoTracking URL for Google Ads campaigns
google_offer_idString(50)NoGoogle Merchant Center offer ID (auto-generated from SKU if blank)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Shopify-Specific Attributes:

These fields are owned by Shopify in bidirectional sync mode (see Module 3, Section 3.7). The POS stores them as read-only references.

AttributeDescriptionPOS StorageOwnership
seo_titleMeta title for search engine resultsshopify_meta_title (String, max 70 chars)Shopify-Owned
seo_descriptionMeta description for search engine resultsshopify_meta_description (String, max 320 chars)Shopify-Owned
url_handleURL slug for the product pageshopify_handle (String, max 255 chars)Shopify-Owned
metafieldsCustom structured data (JSON metafields)shopify_metafields (JSON)Shopify-Owned
collectionsProduct collection membershipsshopify_collections (JSON array of IDs)Shopify-Owned
sales_channelsChannel publishing scopeshopify_channels (JSON array)Shopify-Owned
tagsComma-separated product tagsshopify_tags (Text)Configurable (POS or Shopify)
template_suffixProduct page template overrideshopify_template_suffix (String)Shopify-Owned

Shopify Attribute Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
product_idUUIDYesFK to products table
tenant_idUUIDYesFK to tenants table
shopify_product_idBigIntNoShopify internal product ID (assigned after first sync)
shopify_meta_titleString(70)NoSEO title
shopify_meta_descriptionString(320)NoSEO description
shopify_handleString(255)NoURL handle/slug
shopify_metafieldsJSONNoCustom metafield key-value pairs
shopify_collectionsJSONNoArray of Shopify collection IDs
shopify_channelsJSONNoArray of Shopify sales channel names
shopify_tagsTextNoComma-separated tags
shopify_template_suffixString(100)NoTheme template override
shopify_published_atDateTimeNoWhen product was published on Shopify
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Cross-Reference: See Module 3, Section 3.7.2 for field-level ownership model defining which system (POS or Shopify) is authoritative for each field in bidirectional sync mode.


6.7 Cross-Platform Inventory Sync Rules

Scope: Defining the rules, architecture, and failure handling for real-time inventory synchronization between the POS system (source of truth) and all connected external sales channels. This section covers sync latency targets, safety buffer configuration, oversell prevention, channel-specific inventory rules, and failure recovery procedures.

Cross-Reference: See Module 4, Section 4.1 for the POS inventory status model. See Module 4, Section 4.14 for Shopify-specific inventory sync. See Module 3, Section 3.6.3 for channel inventory allocation modes. See Module 5, Section 5.16 for Integration Hub health monitoring.

Design Principle: The POS system maintains a single, authoritative inventory count per product per location. All external channels receive computed available quantities derived from the POS count minus safety buffers and reservations. No external channel can directly modify POS inventory – all inbound changes (e.g., Shopify admin adjustments) are processed through the sync engine with conflict resolution.


6.7.1 Real-Time Inventory Sync Architecture

flowchart TD
    POS["POS System\n(Source of Truth)\nSingle Inventory Record\nPer Product Per Location"]

    INV_ENGINE["Inventory Sync Engine\n(Event-Driven)"]

    SHOP["Shopify\nTarget: < 5s latency\nBidirectional Webhooks"]
    AMZ_FBM["Amazon FBM\nTarget: < 2min latency\nAPI Push + SQS Pull"]
    AMZ_FBA["Amazon FBA\nRead-Only Monitoring\nAmazon Manages Stock"]
    GOOG["Google Merchant Center\nTarget: < 30min processing\nAPI Push (Content API)"]

    POS -->|Inventory Event| INV_ENGINE
    INV_ENGINE -->|Webhook Push| SHOP
    INV_ENGINE -->|Feeds API Push| AMZ_FBM
    INV_ENGINE -->|Content API Push| GOOG
    INV_ENGINE -.->|Read via SP-API| AMZ_FBA

    SHOP -->|Webhook: inventory_levels/update| INV_ENGINE
    AMZ_FBM -->|SQS: ANY_OFFER_CHANGED notification| INV_ENGINE

    INV_ENGINE -->|Reconciliation| POS

    style POS fill:#1565c0,stroke:#0d47a1,color:#fff
    style INV_ENGINE fill:#7b2d8e,stroke:#5a1d6e,color:#fff
    style SHOP fill:#2e7d32,stroke:#1b5e20,color:#fff
    style AMZ_FBM fill:#e65100,stroke:#bf360c,color:#fff
    style AMZ_FBA fill:#6c757d,stroke:#495057,color:#fff
    style GOOG fill:#c62828,stroke:#b71c1c,color:#fff

Inventory Events That Trigger Sync:

EventSourceChannels Notified
POS Sale completedPOS TerminalAll enabled channels
POS Return processedPOS TerminalAll enabled channels
Inventory adjustmentNexus POSAll enabled channels
Inventory count reconciliationNexus POSAll enabled channels
Inter-store transfer (shipped)Source locationAll enabled channels (source location)
Inter-store transfer (received)Destination locationAll enabled channels (destination location)
Purchase order receivedReceiving moduleAll enabled channels (receiving location)
Online order reservedShopify/AmazonRemaining channels
Online order cancelledShopify/AmazonAll enabled channels (restore qty)

Sync Latency Targets:

ChannelSync MethodTarget LatencyReconciliation FrequencyMax Acceptable Lag
ShopifyWebhooks (bidirectional)< 5 secondsEvery 15 minutes60 seconds
Amazon FBMSP-API push + SQS pull< 2 minutesEvery 30 minutes10 minutes
Amazon FBARead-only monitoring (SP-API)N/A (Amazon manages)Every 4 hoursN/A
Google MerchantContent API push< 30 minutes (Google processing time)Every 6 hours60 minutes

Reconciliation Process:

  • At each reconciliation interval, the sync engine compares POS quantities against platform-reported quantities.
  • Discrepancies are logged in the Integration Sync Log (Module 5, Section 5.16.4).
  • If discrepancy exceeds the configured threshold (default: 5 units), an admin alert is triggered.
  • Auto-correction pushes POS quantity to the platform (POS always wins in reconciliation).

6.7.2 Safety Buffer Configuration

Safety buffers prevent overselling by withholding a configurable number of units from external channel listings. This provides a cushion for in-store sales, processing delays, and inventory inaccuracies.

Primary Formula:

Channel Available Qty = POS Available Qty - Safety Buffer
If Channel Available Qty < min_channel_qty → Show as out_of_stock on that channel
If max_channel_qty is set → Channel Available Qty = MIN(Channel Available Qty, max_channel_qty)

Safety Buffer Settings:

SettingDescriptionDefaultPer-Product OverridePer-Channel Override
safety_buffer_qtyFixed units withheld from channel listing0YesYes
safety_buffer_pctPercentage of POS qty withheld (alternative to fixed)NULLYesYes
buffer_calculationHow the buffer is computedFIXEDYesYes
channel_warehouse_idSpecific POS location(s) feeding this channelNULL (all locations)NoYes
min_channel_qtyMinimum qty to display on channel; below this = out_of_stock1YesYes
max_channel_qtyMaximum qty shown on channel (cap)NULL (no cap)YesYes

Buffer Calculation Modes:

ModeFormulaUse CaseExample (POS Qty = 20, Buffer = 3)
FIXEDChannel Qty = POS Qty - buffer_qtySimple fixed reserve for walk-in customers20 - 3 = 17 listed
PERCENTAGEChannel Qty = POS Qty - CEIL(POS Qty * buffer_pct / 100)Proportional reserve that scales with stock level20 - CEIL(20 * 15%) = 20 - 3 = 17 listed
MIN_RESERVEChannel Qty = MAX(0, POS Qty - buffer_qty)Floor-based reserve (never goes negative)20 - 3 = 17 listed (or 0 if POS Qty < buffer)

Buffer Priority Resolution:

  1. Product-specific + Channel-specific override (highest priority)
  2. Product-specific override (applies to all channels)
  3. Channel-specific default (applies to all products on that channel)
  4. Tenant-wide default (lowest priority)

Safety Buffer Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
product_idUUIDNoFK to products table; NULL = tenant-wide or channel-wide default
variant_idUUIDNoFK to product_variants; NULL = applies to all variants of product
channelEnumYesSHOPIFY, AMAZON_FBM, GOOGLE_MERCHANT, ALL
safety_buffer_qtyIntegerYesFixed units to withhold (default: 0)
safety_buffer_pctDecimal(5,2)NoPercentage buffer (alternative to fixed); NULL if using fixed
buffer_calculationEnumYesFIXED, PERCENTAGE, MIN_RESERVE
min_channel_qtyIntegerYesBelow this threshold = show as out_of_stock (default: 1)
max_channel_qtyIntegerNoCap on listed quantity; NULL = unlimited
channel_warehouse_idUUIDNoFK to locations; specific location for this channel; NULL = aggregate all locations
is_activeBooleanYesWhether this buffer rule is active (default: true)
priorityIntegerYesResolution priority (lower = higher priority); auto-calculated
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Recommended Buffer Defaults by Channel:

ChannelRecommended BufferRationale
Shopify0-2 units (fixed)Low latency (< 5s) reduces oversell risk
Amazon FBM5-10% (percentage)2-minute sync lag + high velocity = higher risk
Google Merchant10-15% (percentage)30-minute processing delay = highest risk

6.7.3 Oversell Prevention Rules

Overselling occurs when two or more channels sell the last available units simultaneously before inventory sync propagates the decrement. The POS system uses a reserve-on-order model with first-commit-wins conflict resolution.

Core Principles:

  • All channels sync from a single POS inventory source (no shadow inventory).
  • When an order is received from ANY channel, the POS immediately creates a reservation (soft lock) against the inventory.
  • If two channels attempt to reserve the last unit simultaneously, the first transaction to commit wins; the second receives an insufficient stock response.
  • Safety buffers provide a cushion during sync propagation windows.
  • During offline mode, channels receive the last-known inventory quantity; the safety buffer provides protection against stale data.

Oversell Prevention Sequence:

sequenceDiagram
    autonumber
    participant SHOP as Shopify Store
    participant POS as POS Inventory Engine
    participant AMZ as Amazon Marketplace
    participant DB as Database

    Note over SHOP,AMZ: Scenario: 1 unit available, 2 simultaneous orders

    SHOP->>POS: Order webhook (product X, qty: 1)
    AMZ->>POS: Order notification (product X, qty: 1)

    POS->>DB: BEGIN TRANSACTION (Shopify order)
    DB-->>POS: Lock acquired on inventory row
    POS->>DB: Reserve 1 unit (qty_available: 1 → 0, qty_reserved: +1)
    DB-->>POS: COMMIT SUCCESS

    POS->>DB: BEGIN TRANSACTION (Amazon order)
    DB-->>POS: Lock acquired on inventory row
    POS->>DB: Attempt reserve 1 unit (qty_available: 0)
    DB-->>POS: INSUFFICIENT STOCK - ROLLBACK

    POS-->>SHOP: Order confirmed - fulfillment pending
    POS-->>AMZ: Reject order - insufficient stock

    POS->>SHOP: Inventory update: qty = 0
    POS->>AMZ: Inventory update: qty = 0

    Note over SHOP,AMZ: Amazon order auto-cancelled or backordered per tenant config

Conflict Resolution Policies:

ScenarioResolutionTenant Configurable
Two channels sell last unit simultaneouslyFirst-commit wins (database row lock)No (system behavior)
Losing channel orderAuto-cancel with customer notification OR backorderYes (per channel)
POS sale conflicts with online orderPOS sale always wins (staff has physical product)No (system behavior)
Inventory goes negative (edge case)Alert admin, freeze channel sync, require manual resolutionNo (safety mechanism)
Stale inventory during offline modeSafety buffer absorbs; reconcile on reconnectionYes (buffer size)

Backorder Policy Options (per channel, per tenant):

PolicyBehaviorUse Case
AUTO_CANCELAutomatically cancel the losing order and notify customerDefault for most retailers
BACKORDERAccept the order as backorder; fulfill when stock arrivesHigh-value or made-to-order products
MANUAL_REVIEWHold the order for staff decisionConservative approach

6.7.4 Channel-Specific Inventory Rules

Each external channel has unique inventory sync behaviors, API constraints, and recommended configurations.

Amazon Inventory Rules:

RuleValueNotes
FBA inventory trackingSeparate – Amazon manages physical stockPOS monitors FBA levels via SP-API getInventorySummaries; does not push to FBA
FBM inventory syncFrom POS locations via Feeds APIUses JSON_LISTINGS_FEED for inventory updates
FBM sync triggerEvery POS inventory eventPush via SP-API submitFeed or patchListingsItem
Order polling frequencyEvery 2 minutesNew orders checked via getOrders SP-API endpoint
Safety buffer recommendation5-10% (percentage mode)Higher buffer for slow-sync or high-velocity items
Handling timeConfigurable per product (default: 2 days)Affects customer delivery expectation
Multi-location supportChannel warehouse mappingMap specific POS location(s) to Amazon FBM fulfillment
Throttling limits10 requests/sec for Feeds APIBatch updates to stay within rate limits
Quantity capAmazon shows “In Stock” for qty > 0Exact quantity not displayed to customers on most categories

Amazon Inventory Sync Flow:

sequenceDiagram
    autonumber
    participant POS as POS System
    participant ENGINE as Sync Engine
    participant SP as Amazon SP-API
    participant SQS as Amazon SQS

    Note over POS,SQS: Outbound: POS → Amazon

    POS->>ENGINE: Inventory event (product X, location A, new qty: 15)
    ENGINE->>ENGINE: Calculate buffer (15 - 10% = 13)
    ENGINE->>SP: patchListingsItem (sku: X, qty: 13)
    SP-->>ENGINE: 200 OK

    Note over POS,SQS: Inbound: Amazon → POS

    SQS->>ENGINE: ANY_OFFER_CHANGED notification
    ENGINE->>SP: getListingsItem (sku: X)
    SP-->>ENGINE: Listing data with fulfillable_qty
    ENGINE->>POS: Reconcile if discrepancy detected

Google Merchant Inventory Rules:

RuleValueNotes
Sync scopeLocal inventory per storeCodeEach POS location maps to a Google storeCode for Local Inventory Ads
Online inventoryAggregated or warehouse-specificConfigurable: aggregate all locations or use designated warehouse
Processing delayUp to 30 minutes after API submissionGoogle processes updates asynchronously
Safety buffer recommendation10-15% (percentage mode)Higher buffer to account for processing delay
Availability valuesin_stock, out_of_stock, preorder, backorderComputed from POS qty and buffer rules
Update methodContent API localInventory.insert for local; products.insert for onlineDifferent endpoints for local vs. online inventory
Update frequencyOn every POS inventory event + 2x daily full syncEvent-driven + full reconciliation ensures accuracy
Quantity precisionWhole numbers onlyFractional quantities rounded down
Sale price syncsale_price + sale_price_effective_dateMust match actual price on landing page

Google Merchant Availability Mapping:

POS Qty (after buffer)Google AvailabilityAdditional Fields
qty >= min_channel_qtyin_stockquantity: actual qty
qty = 0 and restock date setbackorderavailability_date: restock date
qty = 0 and preorder flagpreorderavailability_date: release date
qty = 0 (default)out_of_stock

Shopify Inventory Rules:

RuleValueNotes
Sync modeReal-time bidirectional via webhooks< 5s target latency
GranularityPer-locationEach POS location maps 1:1 to a Shopify location
Location mappingpos_location_idshopify_location_idConfigured in Integration Hub (Module 5, Section 5.16.3)
Webhook eventsinventory_levels/update (inbound), Inventory Level Set API (outbound)Bidirectional sync
ReconciliationEvery 15 minutesFull inventory comparison per location to catch missed webhooks
Safety bufferOptional (low latency reduces need)Default: 0 for Shopify channel
Track inventoryMUST be enabled for all synced productsProducts without inventory tracking are skipped
Multi-locationSupported nativelyShopify supports multiple inventory locations
Negative inventoryBlocked in POS; Shopify setting must matchEnsure “Allow negative inventory” is disabled in Shopify
Inventory policydeny (stop selling at 0) or continue (oversell allowed)Synced from POS channel config; deny recommended

Shopify Location Mapping Data Model:

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
pos_location_idUUIDYesFK to POS locations table
shopify_location_idBigIntYesShopify location ID
shopify_location_nameString(100)NoCached Shopify location name for display
sync_enabledBooleanYesWhether inventory syncs for this location pair (default: true)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

6.7.5 Sync Failure Handling

Inventory sync failures are critical because stale inventory data directly causes overselling or lost sales (showing out-of-stock when units are available). The system implements a tiered failure response with automatic escalation.

Retry Strategy:

  • Attempt 1: Immediate retry after 5 seconds
  • Attempt 2: Retry after 15 seconds (3x backoff)
  • Attempt 3: Retry after 45 seconds (3x backoff)
  • After 3 failures: Message moved to dead letter queue (DLQ)
  • DLQ processor retries every 5 minutes for up to 2 hours
  • After 2 hours: Admin escalation and channel freeze

Failure Escalation Timeline:

Failure DurationActionChannel EffectAdmin Notification
0-5 secondsAutomatic retry (attempt 1)No impactNone
5-15 secondsRetry with backoff (attempt 2)No impactNone
15-45 secondsFinal retry (attempt 3)Minimal delayNone
45s - 5 minutesDead letter queue, auto-retry every 5 minSlight staleness possibleNone
5 - 30 minutesDLQ retries continueChannel qty may be staleWarning badge on Integration Hub
30 min - 2 hoursAdmin alert (email + in-app notification)Channel qty is staleAlert: “Inventory sync failing for [channel]”
> 2 hoursChannel freeze: set all products to out_of_stockProducts shown as unavailableCritical alert: “Channel [X] frozen - manual intervention required”

Sync Failure Sequence Diagram:

sequenceDiagram
    autonumber
    participant POS as POS System
    participant ENGINE as Sync Engine
    participant PLATFORM as External Platform
    participant DLQ as Dead Letter Queue
    participant ADMIN as Admin Dashboard

    POS->>ENGINE: Inventory change event
    ENGINE->>PLATFORM: Push inventory update (attempt 1)
    PLATFORM-->>ENGINE: ERROR (timeout/5xx)

    Note over ENGINE: Wait 5 seconds

    ENGINE->>PLATFORM: Retry (attempt 2)
    PLATFORM-->>ENGINE: ERROR (timeout/5xx)

    Note over ENGINE: Wait 15 seconds

    ENGINE->>PLATFORM: Retry (attempt 3)
    PLATFORM-->>ENGINE: ERROR (timeout/5xx)

    ENGINE->>DLQ: Move to dead letter queue
    ENGINE->>ENGINE: Log failure in sync_log

    loop Every 5 minutes for up to 2 hours
        DLQ->>ENGINE: Dequeue message
        ENGINE->>PLATFORM: Retry sync
        alt Success
            PLATFORM-->>ENGINE: 200 OK
            ENGINE->>POS: Update sync_status = SYNCED
        else Still failing
            PLATFORM-->>ENGINE: ERROR
            ENGINE->>DLQ: Re-queue message
        end
    end

    Note over ENGINE: 30 minutes elapsed

    ENGINE->>ADMIN: Warning: Sync failing for 30+ minutes

    Note over ENGINE: 2 hours elapsed

    ENGINE->>ADMIN: CRITICAL: Channel frozen
    ENGINE->>PLATFORM: Set all products to out_of_stock
    ENGINE->>POS: Update sync_status = FROZEN for all products on channel

Failure Types and Handling:

Failure TypeDetectionRecoveryAuto-Resolve
Network timeoutHTTP timeout (30s)Retry with backoffYes (transient)
Rate limiting (429)HTTP 429 responseExponential backoff, respect Retry-After headerYes
Authentication expiredHTTP 401/403Refresh OAuth token; if fails, alert adminPartial (token refresh is automatic)
Platform outageHTTP 5xx repeatedDLQ + escalation timelineYes (when platform recovers)
Invalid data (400)HTTP 400 with error detailsLog error, skip item, alert adminNo (requires data fix)
Webhook delivery failureNo acknowledgment from POSPlatform retries (Shopify: up to 19 times over 48h)Yes (platform-managed retry)

Manual Recovery Tools:

ToolLocationFunction
Resync Single ProductProduct Detail > Integration TabPush current POS inventory to all channels for one product
Resync All ProductsIntegration Hub > Channel CardFull inventory push to one channel
Unfreeze ChannelIntegration Hub > Channel CardRemove out_of_stock freeze and resume normal sync
View Failed SyncsIntegration Hub > Sync LogFilter by status = FAILED, view error details, retry individually
Force ReconciliationIntegration Hub > Channel CardTrigger immediate full reconciliation outside normal schedule

Sync Health Monitoring Dashboard Metrics:

MetricDescriptionAlert Threshold
Sync success rate (1h)Percentage of successful syncs in last hour< 95% = Warning, < 80% = Critical
Average sync latencyMean time from POS event to platform confirmation> 2x target latency = Warning
DLQ depthNumber of messages in dead letter queue> 50 = Warning, > 200 = Critical
Reconciliation discrepanciesCount of qty mismatches found in last reconciliation> 10 = Warning, > 50 = Critical
Time since last successful syncElapsed time since last confirmed sync per channel> 15 min (Shopify), > 30 min (Amazon), > 2h (Google) = Warning

Business Rules:

  • Sync failures for a single product do not affect other products on the same channel.
  • Channel freeze (out_of_stock) is a safety mechanism, not a punitive one. It prevents overselling during extended outages.
  • Unfreezing a channel triggers an immediate full reconciliation to ensure accuracy before resuming normal sync.
  • All sync failures are logged in the Integration Sync Log (Module 5, Section 5.16.4) with full error details for troubleshooting.
  • Tenants can configure per-channel freeze thresholds (override the default 2-hour threshold) in the Integration Hub settings.

6.7.6 Reports: Cross-Platform Inventory Sync

ReportPurposeKey Data Fields
Sync Health SummaryOverall sync performance across all channelsChannel, success rate %, avg latency, DLQ depth, last successful sync, status
Oversell Incident ReportTrack instances where overselling occurred despite safeguardsDate, channel, product, POS qty at time, channel qty at time, order details, root cause
Safety Buffer EffectivenessAnalyze whether buffers are appropriately sizedChannel, buffer setting, oversell incidents, missed sales (buffer too high), recommendation
Sync Failure AnalysisDetailed breakdown of sync failures by type and channelChannel, failure type, count, avg resolution time, auto-resolved %, manual intervention count
Inventory Discrepancy LogReconciliation findings showing POS vs. channel qty differencesProduct, channel, POS qty, channel qty, discrepancy, reconciliation action, timestamp
Channel Freeze HistoryTrack channel freeze events and their impactChannel, freeze start, freeze end, duration, products affected, estimated lost revenue

End of Module 6: Integrations – Sections 6.6 and 6.7

6.8 Payment Processor Integration

Scope: Consolidation of payment integration architecture, terminal communication, processor configuration, failure handling, and batch settlement. This section brings together payment-related content previously distributed across Module 1 (Sections 1.18.1-1.18.3) and Module 5 (Section 5.11.3) into a unified integration specification.

Cross-Reference: The payment flow sequence diagram (card tap/insert, refund via token) remains in Module 1, Section 1.18. Payment method registry (CASH, CREDIT_CARD, GIFT_CARD, etc.) and per-location payment configuration remain in Module 5, Section 5.11.1-5.11.2.

6.8.1 SAQ-A Architecture

The POS system uses a semi-integrated payment architecture that achieves PCI SAQ-A compliance – the simplest and least burdensome PCI self-assessment level. In this architecture, card data never enters or traverses the POS application. The payment terminal communicates directly with the payment processor, and only non-sensitive tokens and metadata flow back to the POS system.

Data the POS System Stores (Safe)

FieldTypeExamplePurpose
transaction_idUUIDa1b2c3d4-...Internal payment reference
payment_tokenString(255)tok_1Nq...Processor-issued token for refunds and voids
approval_codeString(20)AUTH4829Authorization code from issuing bank
masked_card_numberString(10)****1234Last 4 digits only
card_brandEnumVISAVisa, Mastercard, Amex, Discover
entry_methodEnumTAPCHIP, TAP, SWIPE, MANUAL
terminal_idString(50)TRM-001-GMWhich physical terminal processed the payment
timestampDateTime2026-02-17T14:32:00ZWhen the authorization was obtained
amountDecimal(10,2)45.00Authorized or settled amount

PCI Prohibited Data (NEVER Stored)

Data ElementPCI RequirementRisk if Stored
Full PAN (16-digit card number)Prohibited under SAQ-AImmediate PCI non-compliance; liability for fraud
CVV / CVC (3-4 digit security code)Prohibited post-authorizationStored CVV is grounds for PCI ban by acquirer
Track 1 / Track 2 data (magnetic stripe)Prohibited post-authorizationEnables card cloning
PIN block (encrypted PIN)Prohibited post-authorizationEnables unauthorized transactions
Raw EMV data (chip cryptogram)Prohibited post-authorizationEnables replay attacks

Architecture Principle: The POS backend sends the payment amount and order reference to the terminal. The terminal handles all card interaction. The processor returns a token. The POS stores only the token. This ensures the POS application, its database, and its network are entirely out of PCI cardholder data scope.

6.8.2 Terminal Communication Protocol

terminal_integration:
  # Communication method
  protocol: "cloud_api"  # Terminal vendor's cloud service

  # Timeout settings
  payment_timeout_seconds: 60
  connection_timeout_seconds: 10

  # Terminal state machine
  states:
    - IDLE: "Ready for transaction"
    - WAITING_FOR_CARD: "Display amount, await tap/insert"
    - PROCESSING: "Communicating with processor"
    - APPROVED: "Transaction successful"
    - DECLINED: "Transaction declined"
    - ERROR: "Communication or hardware error"
    - CANCELLED: "Customer or staff cancelled"

  # Error handling
  on_timeout: "prompt_retry_or_cancel"
  on_decline: "display_reason_allow_retry"
  on_error: "log_and_alert_manager"

  # Void window (same-day before batch)
  same_day_void: true
  batch_close_time: "23:00"  # Auto-batch at 11 PM

Terminal State Machine

stateDiagram-v2
    [*] --> IDLE: Terminal powered on
    IDLE --> WAITING_FOR_CARD: Payment request received
    WAITING_FOR_CARD --> PROCESSING: Card presented
    WAITING_FOR_CARD --> CANCELLED: Staff/customer cancels
    WAITING_FOR_CARD --> IDLE: Timeout (60s)
    PROCESSING --> APPROVED: Processor approves
    PROCESSING --> DECLINED: Processor declines
    PROCESSING --> ERROR: Communication failure
    APPROVED --> IDLE: Transaction complete
    DECLINED --> IDLE: Staff acknowledges
    CANCELLED --> IDLE: Reset terminal
    ERROR --> IDLE: Staff acknowledges

6.8.3 Processor Configuration (from 5.11.3)

External payment processors handle card transactions and third-party financing. Each processor is configured with encrypted credentials, terminal mappings, and environment settings.

Payment Processor Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
nameString(100)YesProcessor display name (e.g., “CardConnect”, “Square”, “Affirm”)
processor_typeEnumYesCARD, FINANCING
api_keyString(500)YesEncrypted API key or token (AES-256 encrypted at rest)
api_secretString(500)NoEncrypted API secret (for processors requiring key + secret)
merchant_idString(100)YesMerchant account identifier with the processor
webhook_urlString(500)NoURL for processor to send asynchronous notifications (refund confirmations, chargebacks)
test_modeBooleanYestrue for sandbox/test environment, false for production (default: true)
is_activeBooleanYesSoft-delete flag (default: true)
config_jsonJSONNoProcessor-specific configuration (e.g., Affirm min/max order amounts, supported card brands)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Processor Terminal Mapping

Each payment terminal (physical card reader) is associated with a processor and a location.

FieldTypeRequiredDescription
idUUIDYesPrimary key
processor_idUUIDYesFK to payment_processors table
terminal_idString(50)YesTerminal serial number or identifier assigned by the processor
ip_addressString(45)NoLocal IP address of the terminal (for IP-connected terminals)
portIntegerNoPort number for terminal communication (default: 9000)
location_idUUIDYesFK to locations table – physical location of this terminal
is_activeBooleanYesSoft-delete flag (default: true)
created_atDateTimeYesRecord creation timestamp

Business Rules:

  • A tenant may have multiple processors of the same type (e.g., one CARD processor for in-store terminals and another for e-commerce).
  • test_mode allows the administrator to toggle between sandbox and production without changing API keys (processors typically issue separate sandbox and production keys).
  • Credentials (api_key, api_secret) are encrypted at rest using AES-256 and never returned in API responses. Nexus POS displays only a masked preview (e.g., sk_live_****ABCD).
  • Before activating a processor (test_mode = false), the system performs a validation handshake with the processor API to confirm credentials are valid.

6.8.4 Failure Handling

sequenceDiagram
    autonumber
    participant U as Staff
    participant UI as POS UI
    participant API as Backend
    participant TERM as Payment Terminal
    participant PROC as Processor

    U->>UI: Click "Pay by Card"
    UI->>API: POST /payments/initiate
    API->>TERM: Send Payment Request

    alt Terminal Timeout (60s)
        TERM--xAPI: No Response
        API-->>UI: "Terminal not responding"
        UI-->>U: Options: Retry | Different Terminal | Cash | Cancel

        alt Staff selects Retry
            U->>UI: Click "Retry"
            UI->>API: POST /payments/initiate (same order)
            API->>TERM: Send Payment Request (attempt 2)
        else Staff selects Different Terminal
            U->>UI: Select alternate terminal
            UI->>API: POST /payments/initiate (new terminal_id)
            API->>TERM: Send to alternate terminal
        else Staff selects Cash
            U->>UI: Switch to Cash payment
            Note right of UI: Proceeds to cash drawer flow
        else Staff selects Cancel
            U->>UI: Return to cart
        end

    else Card Declined
        TERM->>PROC: Card data (encrypted)
        PROC-->>TERM: DECLINED (reason: Insufficient Funds)
        TERM-->>API: Decline response
        API-->>UI: "Card Declined: Insufficient Funds"
        UI-->>U: Options: Try Another Card | Cash | Cancel
        API->>API: Log decline (reason, terminal, timestamp)

    else Terminal Hardware Error
        TERM-->>API: ERROR (Hardware Issue)
        API-->>UI: "Terminal Error"
        UI-->>U: Options: Different Terminal | Cash | Cancel
        API->>API: Log error, create manager alert
        Note right of API: Alert sent to on-duty manager
    end

Failure Logging:

  • All payment failures are recorded in the payment_attempts log with: order_id, terminal_id, attempt_number, failure_type (TIMEOUT, DECLINED, ERROR), decline_reason, timestamp.
  • Consecutive failures on the same terminal (3+ within 15 minutes) trigger a terminal health alert visible on the Integration Health Dashboard.

6.8.5 Batch Settlement

Batch settlement closes the day’s card transactions and initiates fund transfer from the payment processor to the merchant’s bank account.

Settlement Schedule:

  • Auto-batch executes at a configurable time (default: 23:00 local time per location timezone).
  • Manual batch close is available to managers via Nexus POS.
  • Batch close is per-processor, per-location (each location settles its own terminals).

Settlement Process:

StepActionSystem Behavior
1Trigger batch closeSystem sends batch close command to processor API
2Processor respondsProcessor returns batch summary (transaction count, total amount)
3ReconciliationPOS compares processor batch total against local transaction records
4Variance detectionIf totals differ by more than $0.01, a reconciliation alert is created
5Settlement reportDaily settlement report generated and available in Reports module
6Fund transferProcessor initiates ACH/wire to merchant bank (1-3 business days)

Reconciliation Rules:

  • POS-side total is calculated as: SUM(authorized amounts) - SUM(voided amounts) - SUM(refunded amounts) for the batch period.
  • Processor-side total is received via the batch close API response.
  • Variance <= $0.01 is auto-accepted (rounding tolerance).
  • Variance > $0.01 generates a RECONCILIATION_VARIANCE alert and requires manager review.

6.8.6 Reports: Payment Integration

ReportPurposeKey Data Fields
Payment Terminal PerformanceMonitor terminal health and throughputTerminal ID, transaction count, avg response time (ms), error rate (%), decline rate (%), uptime (%)
Decline Rate ReportAnalyze payment failure patternsDecline reason, frequency, terminal ID, time of day, retry success rate (%), card brand breakdown
Batch Settlement ReportDaily batch close summary and reconciliationBatch date, transaction count, total amount, processor total, variance, settlement status (SETTLED / PENDING / VARIANCE)
Chargeback TrackingMonitor disputes and chargebacksChargeback ID, original transaction, amount, reason code, deadline, status (OPEN / WON / LOST)

6.9 Email Provider Integration

Scope: Consolidation of email provider configuration for all outbound transactional and notification emails. This section brings together provider setup previously in Module 5, Section 5.15.1.

Cross-Reference: Email template registry, template data model, merge field definitions, and per-template enablement controls remain in Module 5, Section 5.15.2-5.15.4. See Module 2, Section 2.9 for customer communication preferences.

6.9.1 Provider Configuration (from 5.15.1)

Each tenant configures exactly one email provider. The provider handles all outbound transactional and notification emails for the tenant. Three provider types are supported.

Email Config Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
provider_typeEnumYesSMTP, SENDGRID, MAILGUN
smtp_hostString(255)ConditionalSMTP server hostname (required when provider_type = SMTP)
smtp_portIntegerConditionalSMTP server port: 587 (TLS) or 465 (SSL) (required when provider_type = SMTP)
smtp_usernameString(255)ConditionalSMTP authentication username (required when provider_type = SMTP)
smtp_password_encryptedString(500)ConditionalAES-256 encrypted SMTP password (required when provider_type = SMTP)
api_key_encryptedString(500)ConditionalAES-256 encrypted API key (required when provider_type = SENDGRID or MAILGUN)
api_regionEnumNoUS, EU – Mailgun region (default: US)
sender_emailString(255)Yes“From” address for all outbound emails (e.g., noreply@nexusclothing.com)
sender_nameString(100)Yes“From” display name (e.g., “Nexus Clothing”)
reply_to_emailString(255)No“Reply-To” address; defaults to sender_email if NULL
daily_send_limitIntegerNoMaximum emails per 24-hour period (0 = unlimited; default: 0)
is_verifiedBooleanYesWhether the configuration has been verified via test email (default: false)
verified_atDateTimeNoTimestamp of last successful verification
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Business Rules:

  • Only one active email configuration per tenant. Updating the provider replaces the previous configuration; the old record is soft-deleted for audit.
  • The is_verified flag is set to true only after a successful test email delivery. Nexus POS displays a warning banner if the configuration is unverified.
  • All sensitive fields (smtp_password_encrypted, api_key_encrypted) are encrypted at rest using AES-256. They are never returned in API GET responses – only a masked indicator (e.g., ********) is shown.
  • When provider_type = SMTP, the system attempts a TLS handshake during verification. If TLS fails, verification fails with a specific error message.

6.9.2 Delivery Monitoring

The system tracks delivery outcomes for all outbound emails to detect provider issues early and ensure transactional emails reach their intended recipients.

Delivery Status Tracking

StatusDescriptionSource
QUEUEDEmail accepted by POS, awaiting provider submissionInternal
SENTEmail accepted by provider for deliveryProvider API response
DELIVEREDEmail delivered to recipient inboxProvider webhook
BOUNCEDEmail rejected by recipient mail serverProvider webhook
SOFT_BOUNCETemporary delivery failure (mailbox full, server down)Provider webhook
SPAM_COMPLAINTRecipient marked email as spamProvider webhook
FAILEDProvider rejected email (invalid sender, quota exceeded)Provider API response

Delivery Log Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
template_codeString(50)YesEmail template code (e.g., TMPL-REFUND-CONFIRMATION)
recipient_emailString(255)YesRecipient email address
statusEnumYesDelivery status from table above
provider_message_idString(255)NoMessage ID returned by provider (for tracking)
error_messageString(500)NoError details for failed/bounced emails
sent_atDateTimeYesTimestamp when email was submitted to provider
delivered_atDateTimeNoTimestamp when delivery was confirmed
created_atDateTimeYesRecord creation timestamp

Provider Webhook Integration:

ProviderWebhook MechanismEndpointEvents Tracked
SendGridEvent Webhook/api/webhooks/sendgrid/eventsdelivered, bounced, dropped, spam_report
MailgunEvents API / Webhooks/api/webhooks/mailgun/eventsdelivered, failed, complained
SMTPNone (poll-based)N/ADelivery inferred from absence of bounce within 24 hours

Monitoring Alerts:

  • Bounce rate exceeding 5% in a rolling 24-hour window triggers a dashboard alert to tenant administrators.
  • Three consecutive delivery failures to the same recipient suppress further emails to that address until an administrator reviews and clears the suppression.
  • Daily send limit approaching 80% capacity triggers a warning notification.

6.10 Carrier & Shipping Integration

Scope: Abstract carrier interface, supported carrier configuration, and shipping data model for ship-to-customer fulfillment. This section defines the integration framework for rate lookup, label generation, address validation, and shipment tracking.

Cross-Reference: The ship-to-customer sales workflow, store assignment logic, and pick-pack-ship process remain in Module 1, Section 1.7.3. See Module 4, Section 4.14 for online order fulfillment inventory logic.

6.10.1 Abstract Carrier Interface

All carrier integrations implement a common interface that abstracts provider-specific API differences. This enables the POS system to support multiple carriers without changes to business logic.

classDiagram
    class ICarrierProvider {
        <<interface>>
        +GetRates(origin, destination, package) ShippingRate[]
        +CreateLabel(shipment) Label
        +GetTracking(trackingNumber) TrackingStatus
        +CancelShipment(shipmentId) bool
        +ValidateAddress(address) AddressValidation
    }

    class UPSProvider {
        +GetRates()
        +CreateLabel()
        +GetTracking()
        +CancelShipment()
        +ValidateAddress()
    }

    class FedExProvider {
        +GetRates()
        +CreateLabel()
        +GetTracking()
        +CancelShipment()
        +ValidateAddress()
    }

    class USPSProvider {
        +GetRates()
        +CreateLabel()
        +GetTracking()
        +CancelShipment()
        +ValidateAddress()
    }

    class AmazonShippingProvider {
        +GetRates()
        +CreateLabel()
        +GetTracking()
        +CancelShipment()
        +ValidateAddress()
    }

    ICarrierProvider <|.. UPSProvider
    ICarrierProvider <|.. FedExProvider
    ICarrierProvider <|.. USPSProvider
    ICarrierProvider <|.. AmazonShippingProvider

Interface Methods:

MethodInputOutputDescription
GetRatesOrigin address, destination address, package dimensions/weightShippingRate[] (service level, cost, estimated days)Returns available shipping rates for the given package
CreateLabelShipment details (addresses, package, service level)Label (label URL, tracking number, cost)Generates a shipping label and returns tracking number
GetTrackingTracking numberTrackingStatus (status, location, events[])Returns current shipment tracking status and history
CancelShipmentShipment IDbool (success/failure)Cancels a shipment and voids the label
ValidateAddressAddress (street, city, state, zip, country)AddressValidation (is_valid, suggested_address, corrections[])Validates and standardizes a shipping address

6.10.2 Supported Carriers (Future)

All carrier integrations are planned for v2.0. The integration framework is designed to support the following carriers.

CarrierAPIRate LookupLabel GenerationTrackingUpdate MethodStatus
UPSUPS Developer APIYesYesYesWebhookPlanned v2.0
FedExFedEx APIYesYesYesWebhookPlanned v2.0
USPSUSPS Web ToolsYesYesYesPoll (hourly)Planned v2.0
Amazon Buy ShippingSP-API ShippingYesYesYesPush (SQS)Planned v2.0

Carrier Configuration Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
carrier_codeEnumYesUPS, FEDEX, USPS, AMAZON_SHIPPING
display_nameString(100)YesAdmin-friendly name (e.g., “UPS Ground”)
api_key_encryptedString(500)YesAES-256 encrypted API credentials
api_secret_encryptedString(500)NoAES-256 encrypted API secret
account_numberString(50)YesCarrier account number
is_activeBooleanYesWhether this carrier is available for label generation (default: false)
default_service_levelString(50)NoDefault shipping service (e.g., GROUND, EXPRESS, PRIORITY)
config_jsonJSONNoCarrier-specific settings (e.g., insurance defaults, signature requirements)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

6.10.3 Shipping Data Model

Shipment Table

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table
order_idUUIDYesFK to orders table – the sales order being shipped
carrier_codeEnumYesUPS, FEDEX, USPS, AMAZON_SHIPPING
service_levelString(50)YesService level selected (e.g., GROUND, 2DAY, OVERNIGHT)
tracking_numberString(100)NoCarrier tracking number (populated after label creation)
label_urlString(500)NoURL to printable shipping label (populated after label creation)
ship_dateDateNoActual ship date (populated when carrier scans package)
estimated_deliveryDateNoCarrier-estimated delivery date
actual_deliveryDateTimeNoConfirmed delivery date and time
shipping_costDecimal(10,2)YesCost charged to customer for shipping
carrier_costDecimal(10,2)NoActual cost charged by carrier (for margin reporting)
insurance_amountDecimal(10,2)NoDeclared value for insurance (default: 0.00)
weight_ozDecimal(8,2)YesPackage weight in ounces
dimensions_jsonJSONNoPackage dimensions: { "length": 12, "width": 8, "height": 4, "unit": "in" }
ship_from_location_idUUIDYesFK to locations table – store fulfilling the shipment
ship_to_address_jsonJSONYesDestination address: { "name", "street1", "street2", "city", "state", "zip", "country" }
statusEnumYesShipment lifecycle status (see table below)
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Shipment Status Values

StatusDescriptionTrigger
PENDINGShipment record created, no label yetOrder marked for shipping
LABEL_CREATEDShipping label generatedCreateLabel API call succeeds
SHIPPEDPackage handed to carrierCarrier first scan event
IN_TRANSITPackage moving through carrier networkCarrier tracking update
OUT_FOR_DELIVERYPackage on delivery vehicleCarrier tracking update
DELIVEREDPackage delivered to recipientCarrier delivery confirmation
EXCEPTIONDelivery issue (weather, address error, refused)Carrier exception event
RETURNEDPackage returned to senderCarrier return scan
CANCELLEDShipment cancelled before carrier pickupCancelShipment API call

6.11 Integration Hub (Enhanced)

Scope: Central configuration and health monitoring for all external system integrations. This section enhances the Integration Hub defined in Module 5, Section 5.16 by expanding the integration registry to include Amazon SP-API, Google Merchant Center, and shipping carriers alongside the existing Shopify, payment processor, and email provider integrations.

Cross-Reference: See Module 5, Section 5.16 for the base Integration Hub definition, credential storage, and Shopify-specific configuration. See Module 3, Section 3.7 for Shopify product sync logic. See Module 4, Section 4.14 for Shopify inventory sync.

6.11.1 Integration Registry (Enhanced)

The integration_type enum is expanded to include all platform integrations defined in Module 6.

Enhanced integration_type Enum

integration_type Enum ValueDescriptionStatus
SHOPIFYShopify e-commerce platform (product, inventory, order sync)v1.0
AMAZONAmazon Selling Partner API (listings, orders, FBA/FBM)Planned v1.5
GOOGLE_MERCHANTGoogle Merchant Center (product feeds, local inventory)Planned v1.5
PAYMENT_PROCESSORCard and financing processor (authorization, settlement)v1.0
EMAIL_PROVIDEREmail delivery service (SMTP, SendGrid, Mailgun)v1.0
SHIPPING_CARRIERCarrier rate lookup, label generation, trackingPlanned v2.0
ACCOUNTINGQuickBooks Online, Xero (journal entries, invoice sync)Planned v2.0
CUSTOMCustom webhook integration (tenant-defined endpoints)Planned v2.0

Integration Data Model (Enhanced)

FieldTypeRequiredDescription
idUUIDYesPrimary key
tenant_idUUIDYesFK to tenants table – owning tenant
integration_typeEnumYesEnhanced enum from table above
provider_nameString(100)YesProvider identifier (e.g., “Shopify”, “Amazon SP-API”, “Google Merchant Center”)
display_nameString(100)YesAdmin-friendly name (e.g., “Nexus Clothing Shopify Store”, “Nexus Amazon US”)
statusEnumYesCONNECTED, DISCONNECTED, ERROR, NOT_CONFIGURED, RATE_LIMITED
is_enabledBooleanYesWhether the integration is actively processing (default: false until verified)
last_sync_atDateTimeNoTimestamp of the most recent successful sync operation
last_error_atDateTimeNoTimestamp of the most recent error
last_error_messageString(500)NoHuman-readable error description
error_count_24hIntegerYesRolling count of errors in the past 24 hours (default: 0)
sync_latency_msIntegerNoAverage sync latency in milliseconds over the last hour
api_versionString(20)NoCurrent API version in use (e.g., “2024-01”, “2022-04-01”)
rate_limit_remainingIntegerNoRemaining API calls before rate limit is hit
rate_limit_reset_atDateTimeNoTimestamp when rate limit bucket resets
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

New fields vs. Module 5 base model: RATE_LIMITED status, api_version, rate_limit_remaining, rate_limit_reset_at.

6.11.2 Credentials Storage

Credentials for each integration are stored separately with encryption at rest. This model is identical to Module 5, Section 5.16.2.

Integration Credentials Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
integration_idUUIDYesFK to integrations table
credential_keyString(100)YesCredential identifier (e.g., api_key, api_secret, access_token, refresh_token, shop_url, merchant_id, seller_id)
credential_value_encryptedString(1000)YesAES-256 encrypted credential value. Never returned in API responses.
expires_atDateTimeNoCredential expiry (e.g., OAuth token, SP-API refresh token). NULL for non-expiring credentials.
created_atDateTimeYesRecord creation timestamp
updated_atDateTimeYesLast modification timestamp

Credential Rotation:

  • OAuth tokens with expires_at are automatically refreshed before expiry (5-minute buffer).
  • Failed token refresh triggers a DISCONNECTED status and dashboard alert.
  • Manual credential update requires re-verification handshake before status returns to CONNECTED.

6.11.3 Sync Log (Enhanced)

The sync log captures every sync operation across all integrations. The sync_type enum is expanded to include new operation types introduced by Amazon (SQS notifications, bulk feeds) and Google Merchant (scheduled product pushes).

Enhanced sync_type Enum

sync_type ValueDescriptionExample
WEBHOOK_INIncoming webhook from external systemShopify orders/create webhook
WEBHOOK_OUTOutgoing webhook to external systemPOS notifies custom endpoint of sale
SCHEDULED_PULLScheduled data pull from external systemAmazon order poll every 120 seconds
SCHEDULED_PUSHScheduled data push to external systemGoogle Merchant product feed update (2x daily)
RECONCILIATIONPeriodic full data comparison and correctionShopify inventory reconciliation every 15 minutes
MANUALAdmin-triggered manual sync from Integration HubAdmin clicks “Sync Now” for Shopify products
BULK_OPERATIONLarge-scale data operation via bulk APIShopify bulk GraphQL operation, Amazon flat-file feed
NOTIFICATIONAsynchronous notification processingAmazon SQS message, Google Merchant disapproval alert

Integration Sync Log Data Model

FieldTypeRequiredDescription
idUUIDYesPrimary key
integration_idUUIDYesFK to integrations table
sync_typeEnumYesEnhanced enum from table above
directionEnumYesINBOUND, OUTBOUND
entity_typeString(50)YesEntity synced (e.g., PRODUCT, INVENTORY, ORDER, CUSTOMER, LISTING, FEED)
entity_idUUIDNoFK to the local entity record affected (NULL for bulk syncs)
external_idString(100)NoExternal system identifier (e.g., Shopify product ID, Amazon ASIN, Google offer ID)
statusEnumYesSUCCESS, FAILED, PARTIAL, SKIPPED, RETRYING
records_processedIntegerYesNumber of records processed in this sync operation
records_failedIntegerYesNumber of records that failed processing
error_detailsTextNoDetailed error message and stack trace for failed syncs
duration_msIntegerYesSync operation duration in milliseconds
started_atDateTimeYesSync start timestamp
completed_atDateTimeYesSync completion timestamp

New fields vs. Module 5 base model: RETRYING status, LISTING and FEED entity types, BULK_OPERATION and NOTIFICATION sync types.

6.11.4 Health Dashboard (Enhanced)

The Integration Hub dashboard provides a consolidated health view for all configured integrations across all six integration types.

flowchart LR
    HUB["Integration Hub\n(Central Management)"]

    SHOP["Shopify\nProduct + Inventory\n+ Orders"]
    AMZN["Amazon SP-API\nListings + Orders\n+ FBA/FBM"]
    GOOG["Google Merchant\nProduct Feeds\n+ Local Inventory"]
    PAY["Payment Processor\nCard Processing\n+ Batch Settlement"]
    EMAIL["Email Provider\nSMTP / SendGrid\n/ Mailgun"]
    SHIP["Shipping Carrier\nRates + Labels\n+ Tracking"]

    HUB -->|"Product sync\nInventory sync\nOrder webhooks"| SHOP
    HUB -->|"Listings sync\nOrder poll\nSQS notifications"| AMZN
    HUB -->|"Product feed\nLocal inventory\nDisapproval alerts"| GOOG
    HUB -->|"Authorization\nSettlement\nRefunds"| PAY
    HUB -->|"Transactional emails\nDigest notifications"| EMAIL
    HUB -.->|"Rate lookup\nLabel generation\nTracking updates"| SHIP

    style HUB fill:#7b2d8e,stroke:#5a1d6e,color:#fff
    style SHOP fill:#2d6a4f,stroke:#1b4332,color:#fff
    style AMZN fill:#ff9900,stroke:#cc7a00,color:#000
    style GOOG fill:#4285f4,stroke:#3367d6,color:#fff
    style PAY fill:#2d6a4f,stroke:#1b4332,color:#fff
    style EMAIL fill:#2d6a4f,stroke:#1b4332,color:#fff
    style SHIP fill:#6c757d,stroke:#495057,color:#fff

Enhanced Health Indicators per Integration

MetricGreenYellowRed
StatusCONNECTEDRATE_LIMITEDDISCONNECTED / ERROR
Error Count (24h)01-5> 5
Last Sync< 30 min ago30 min – 2 hrs> 2 hrs
Sync Latency< 2,000ms2,000 – 5,000ms> 5,000ms
Rate Limit> 50% remaining10-50% remaining< 10% remaining
Validation Failures0 products1-10 products> 10 products

Dashboard Features:

  • Real-time status indicator (green/yellow/red dot) per integration.
  • Click-through to detailed sync log filtered by integration.
  • “Sync Now” button for manual sync trigger (requires ADMIN role).
  • Credential expiry warning banner (30 days before OAuth token expiry).
  • Rate limit usage bar showing current consumption vs. limit.

6.12 Integration Business Rules (YAML)

Scope: Consolidated YAML configuration for all integration-related business rules across Module 6. This follows the same pattern as Module 5, Section 5.19 (Consolidated Business Rules). All values shown are defaults and can be overridden at tenant level.

# ============================================================
# Module 6: Integration Business Rules
# ============================================================
# All values shown are defaults and can be overridden at
# tenant level. This file is the single authoritative source
# for all integration-related configurable settings.
# ============================================================

integration_config:

  # ----------------------------------------------------------
  # SHOPIFY INTEGRATION
  # ----------------------------------------------------------
  shopify:
    sync_mode: "pos_master"           # pos_master | bidirectional
    api_preference: "graphql"         # graphql | rest
    idempotency_required: true
    third_party_pos: true             # Shopify POS channel disabled; POS is external
    source_of_truth: "pos"            # pos | shopify (for product data)
    track_inventory: true             # Shopify inventory tracking enabled
    bopis_enabled: true               # Buy Online, Pick Up In Store
    reconciliation_interval_minutes: 15
    webhook_hmac_algorithm: "sha256"
    max_variants_per_product: 100     # Shopify hard limit
    max_option_dimensions: 3          # Shopify hard limit
    bulk_concurrent_queries: 5
    bulk_concurrent_mutations: 5
    rate_limit_rest_bucket: 40        # Shopify REST leak bucket size
    rate_limit_rest_leak_per_sec: 2   # Shopify REST leak rate
    rate_limit_graphql_points_per_sec: 50
    image_sync: "first_publish_only"  # first_publish_only | always | never
    customer_sync_enabled: true
    order_sync_enabled: true

  # ----------------------------------------------------------
  # AMAZON SP-API INTEGRATION
  # ----------------------------------------------------------
  amazon:
    enabled: false                    # Disabled by default; tenant must opt-in
    sync_mode: "pos_master"           # pos_master only (Amazon does not push product edits)
    marketplace_id: "ATVPDKIKX0DER"  # US marketplace (configurable per tenant)
    region: "NA"                      # NA | EU | FE
    order_poll_interval_seconds: 120  # Poll for new orders every 2 minutes
    fba_enabled: false                # Fulfillment by Amazon
    fbm_enabled: true                 # Fulfillment by Merchant (store ships)
    safety_buffer_default_qty: 10     # Reserve 10 units from Amazon availability
    safety_buffer_default_pct: null   # Percentage-based buffer (overrides qty if set)
    notification_delivery: "sqs"      # sqs | polling
    catalog_api_version: "2022-04-01"
    listings_api_version: "2021-08-01"
    packaging_label_format: "4x6"     # Thermal label format
    seller_code_compliance: true      # Enforce Amazon seller code rules
    max_bullet_points: 5              # Amazon listing bullet point limit
    max_bullet_point_length: 1000     # Characters per bullet point
    max_search_terms_bytes: 250       # Amazon search term byte limit
    fulfillment_default: "FBM"        # FBM | FBA

  # ----------------------------------------------------------
  # GOOGLE MERCHANT CENTER INTEGRATION
  # ----------------------------------------------------------
  google_merchant:
    enabled: false                    # Disabled by default; tenant must opt-in
    sync_mode: "pos_master"           # POS is source of truth for product data
    api_version: "v1"                 # Content API version
    local_inventory_enabled: false    # Local Inventory Ads (LIA)
    product_update_frequency: "2x_daily"  # 2x_daily | daily | hourly
    image_validation_strict: true     # Enforce Google image requirements
    gtin_required: true               # GTIN (barcode) required for all products
    price_match_validation: true      # Verify POS price matches Google listing
    disapproval_prevention: true      # Pre-validate before pushing to Google
    ssl_required: true                # Landing page must be HTTPS
    content_api_migration_deadline: "2026-08-18"  # Merchant API migration deadline
    v1beta_deadline: "2026-02-28"     # v1beta sunset date
    title_max_length: 150             # Google product title limit
    description_max_length: 5000      # Google product description limit
    gbp_integration_enabled: false    # Google Business Profile integration

  # ----------------------------------------------------------
  # CROSS-PLATFORM PRODUCT VALIDATION
  # ----------------------------------------------------------
  product_validation:
    title_max_length: 150             # Strictest platform limit
    description_max_length: 5000      # Strictest platform limit
    image_min_width: 1000             # Pixels (Google requirement)
    image_min_height: 1000            # Pixels (Google requirement)
    image_max_size_mb: 10
    image_formats_allowed:
      - "JPEG"
      - "PNG"
    watermarks_prohibited: true       # Google and Amazon both prohibit
    text_overlay_prohibited: true     # Google prohibits text on images
    white_background_required: true   # Amazon main image requirement
    barcode_required: true            # GTIN/UPC/EAN required for marketplace listing
    brand_required: true              # Required by Google and Amazon
    condition_required: true          # Required by Google
    condition_default: "new"          # new | refurbished | used
    sku_max_length: 50
    weight_required: true             # Required for shipping calculation
    product_type_required: true       # Google product category taxonomy

  # ----------------------------------------------------------
  # CROSS-PLATFORM INVENTORY SYNC
  # ----------------------------------------------------------
  inventory_sync:
    safety_buffer_enabled: true       # Hold back inventory from marketplaces
    safety_buffer_default_qty: 0      # Default buffer (0 = no buffer)
    oversell_prevention: true         # Block sale if available_qty <= 0
    reserve_on_order: true            # Reserve inventory when order is placed
    first_commit_wins: true           # First system to commit gets the unit
    sync_failure_freeze_minutes: 120  # Freeze marketplace qty on sync failure
    dead_letter_retry_hours: 24       # Retry failed sync events for 24 hours
    shopify_reconciliation_minutes: 15
    amazon_reconciliation_minutes: 30
    google_reconciliation_hours: 6

  # ----------------------------------------------------------
  # PAYMENT INTEGRATION
  # ----------------------------------------------------------
  payment:
    pci_scope: "SAQ-A"               # Semi-integrated; card data never touches POS
    payment_timeout_seconds: 60
    connection_timeout_seconds: 10
    same_day_void: true
    batch_close_time: "23:00"         # Local time, configurable per location
    batch_close_auto: true
    terminal_failure_alert_threshold: 3   # Consecutive failures before alert
    terminal_failure_alert_window_min: 15
    reconciliation_variance_tolerance: 0.01  # Dollars
    decline_log_retention_days: 90

  # ----------------------------------------------------------
  # EMAIL INTEGRATION
  # ----------------------------------------------------------
  email:
    provider_type: "SMTP"             # SMTP | SENDGRID | MAILGUN
    daily_send_limit: 0               # 0 = unlimited
    bounce_rate_alert_threshold_pct: 5
    consecutive_failure_suppress: 3   # Suppress after N failures to same address
    delivery_log_retention_days: 90
    test_email_required_before_go_live: true

  # ----------------------------------------------------------
  # SHIPPING INTEGRATION (Future)
  # ----------------------------------------------------------
  shipping:
    enabled: false                    # Planned for v2.0
    default_carrier: null
    address_validation_required: true
    insurance_default: false
    label_format: "4x6"              # Thermal label format
    tracking_poll_interval_minutes: 60

  # ----------------------------------------------------------
  # GLOBAL INTEGRATION SETTINGS
  # ----------------------------------------------------------
  global:
    retry_max_attempts: 3
    retry_backoff_base_seconds: 5
    retry_backoff_multiplier: 3       # Exponential: 5s, 15s, 45s
    circuit_breaker_threshold: 5      # Failures before circuit opens
    circuit_breaker_window_seconds: 60
    circuit_breaker_cooldown_seconds: 30
    idempotency_window_hours: 24      # Idempotency key validity
    credential_encryption: "AES-256"
    webhook_verification: "HMAC-SHA256"
    sync_log_retention_days: 90
    health_check_interval_seconds: 60
    rate_limit_buffer_pct: 10         # Stop at 90% of rate limit

6.13 Integration User Stories & Gherkin Acceptance Criteria

Scope: All user stories and Gherkin acceptance criteria for Module 6 (Integrations). Stories are organized into 7 epics covering all integration areas. Each epic includes user stories in standard format and Gherkin feature files with acceptance scenarios.


6.13.1 Integration User Story Epics

Epic 6.A: Shopify Integration

US-6.A.1: Product Sync to Shopify

  • As a store manager, I want products created in POS to automatically appear on my Shopify store so that my online catalog stays current without manual duplicate entry.
  • Constraint: Product must have all required fields (title, price, at least one image, barcode). Sync occurs within 30 seconds of product creation.

US-6.A.2: Real-Time Inventory Sync

  • As a store manager, I want real-time inventory sync between POS and Shopify so that online customers never purchase items that are out of stock in-store.
  • Constraint: Inventory updates propagate within 30 seconds. Reconciliation runs every 15 minutes.

US-6.A.3: Online Order Fulfillment

  • As a store manager, I want online Shopify orders to appear in my POS for fulfillment so that my staff can pick, pack, and ship from the store.
  • Constraint: Orders appear within 60 seconds of placement. Inventory is reserved immediately.

US-6.A.4: Sync Mode Configuration

  • As a tenant admin, I want to configure Shopify sync mode (POS-master or bidirectional) so that I can control which system is authoritative for product data.
  • Constraint: Inventory sync is always bidirectional regardless of product sync mode.

US-6.A.5: BOPIS Order Processing

  • As a store manager, I want BOPIS (Buy Online, Pick Up In Store) orders from Shopify to appear as pickup orders in POS so that staff can stage items for customer collection.
  • Constraint: BOPIS orders follow the Hold for Pickup workflow (Module 1, Section 1.11).

US-6.A.6: Shopify Conflict Resolution

  • As a tenant admin, I want the system to automatically resolve sync conflicts between POS and Shopify so that data remains consistent without manual intervention.
  • Constraint: In POS-master mode, POS-owned field changes in Shopify are overwritten on next sync cycle.

Epic 6.B: Amazon SP-API Integration

US-6.B.1: Amazon Account Connection

  • As a tenant admin, I want to connect my Amazon Seller Central account to POS via OAuth so that I can manage Amazon listings from within the POS system.
  • Constraint: Connection uses SP-API OAuth with LWA (Login with Amazon). Refresh token stored encrypted.

US-6.B.2: Amazon Listing Management

  • As a store manager, I want products listed on Amazon to be managed from POS so that pricing, descriptions, and images are maintained in one place.
  • Constraint: POS is source of truth. Amazon-specific fields (bullet points, search terms) are editable from POS.

US-6.B.3: Amazon FBM Order Routing

  • As a store manager, I want Amazon FBM orders routed to the nearest store for fulfillment so that delivery times are minimized and inventory is balanced.
  • Constraint: Store assignment uses the same proximity + stock algorithm as Shopify orders (Module 4, Section 4.14).

US-6.B.4: Safety Buffer Configuration

  • As a tenant admin, I want to configure safety buffers for Amazon inventory so that I can reserve stock for in-store customers and prevent overselling.
  • Constraint: Buffer can be absolute quantity or percentage. Applied per-product or globally.

US-6.B.5: FBA Inventory Monitoring

  • As a store manager, I want to monitor FBA inventory levels from within POS so that I can see total inventory across all fulfillment channels.
  • Constraint: FBA quantities are read-only in POS. Displayed separately from FBM/in-store quantities.

US-6.B.6: Amazon Order Polling

  • As a tenant admin, I want the system to automatically poll for new Amazon orders so that orders are imported without manual action.
  • Constraint: Polling interval configurable (default: 120 seconds). SQS notifications preferred when available.

Epic 6.C: Google Merchant Integration

US-6.C.1: Google Merchant Connection

  • As a tenant admin, I want to connect Google Merchant Center to POS via OAuth so that product data feeds to Google Shopping automatically.
  • Constraint: Uses Google Content API for Shopping. Service account or OAuth credentials stored encrypted.

US-6.C.2: Local Inventory Ads

  • As a store manager, I want local store inventory to appear in Google Shopping searches so that nearby customers can see what is available at my store.
  • Constraint: Requires Google Business Profile linked to Merchant Center. Location-level inventory synced.

US-6.C.3: Pre-Publish Validation

  • As a tenant admin, I want products validated against Google requirements before sync to prevent disapprovals so that my product listings maintain good standing.
  • Constraint: Validation checks GTIN, images (1000x1000 min, no watermarks), price match, and required attributes.

US-6.C.4: Disapproval Dashboard

  • As a store manager, I want a disapproval dashboard showing which products failed Google validation so that I can fix issues before they affect visibility.
  • Constraint: Dashboard shows disapproval reason, affected product, date, and suggested fix.

US-6.C.5: Product Feed Scheduling

  • As a tenant admin, I want to configure product feed update frequency so that Google always has current product data without excessive API usage.
  • Constraint: Options are hourly, daily, or 2x daily (default). Changes trigger immediate incremental sync.

US-6.C.6: Price Consistency Enforcement

  • As a tenant admin, I want the system to verify that POS prices match Google listing prices so that customers are not misled by stale pricing.
  • Constraint: Price mismatch detected during reconciliation triggers an automatic price update push.

Epic 6.D: Cross-Platform Product Validation

US-6.D.1: Unified Validation Engine

  • As a product manager, I want products validated against all platform requirements before publishing so that I can fix issues once rather than per-platform.
  • Constraint: Validation runs against the strictest requirement across all enabled platforms.

US-6.D.2: Image Validation

  • As a product manager, I want image validation that checks dimensions, file size, watermarks, and background requirements so that images pass all platform reviews.
  • Constraint: Minimum 1000x1000px, max 10MB, JPEG/PNG only, no watermarks or text overlays, white background for Amazon main image.

US-6.D.3: Unified Validation Dashboard

  • As a product manager, I want a unified validation dashboard showing platform readiness per product so that I can see at a glance which products are ready for each channel.
  • Constraint: Dashboard shows green/yellow/red status per product per platform with drill-down to specific failures.

US-6.D.4: Validation on Product Save

  • As a product manager, I want validation to run automatically when I save a product so that I receive immediate feedback on any issues.
  • Constraint: Validation is non-blocking (product saves regardless) but warnings are displayed prominently.

US-6.D.5: Bulk Validation Report

  • As a tenant admin, I want to run bulk validation across all products so that I can identify and fix issues before enabling a new marketplace.
  • Constraint: Bulk validation runs asynchronously and produces a downloadable report.

Epic 6.E: Cross-Platform Inventory Sync

US-6.E.1: Safety Buffer Management

  • As a tenant admin, I want to configure safety buffers per marketplace so that I can reserve stock for in-store customers while selling online.
  • Constraint: Buffers are configurable per product, per marketplace. Default is configurable at tenant level.

US-6.E.2: Oversell Prevention

  • As a store manager, I want the system to prevent overselling across all channels so that customers never purchase items that are not available.
  • Constraint: First-commit-wins arbitration. Inventory reserved at time of order, not payment.

US-6.E.3: Sync Failure Handling

  • As a tenant admin, I want inventory quantities frozen on marketplaces when sync fails so that stale data does not cause overselling.
  • Constraint: Quantities are frozen for configurable period (default: 120 minutes). Dead letter queue retries for 24 hours.

US-6.E.4: Reconciliation Dashboard

  • As a store manager, I want a reconciliation dashboard showing inventory discrepancies across channels so that I can identify and resolve sync issues.
  • Constraint: Dashboard shows POS qty vs. each marketplace qty with variance highlighting.

US-6.E.5: Multi-Channel Available Quantity

  • As a store manager, I want to see available quantity per channel from the product detail screen so that I understand how inventory is allocated.
  • Constraint: Displays: Total On Hand, Shopify Available, Amazon Available, Google Available, In-Store Reserve, Safety Buffer.

Epic 6.F: Payment Integration

US-6.F.1: Card Payment Processing

  • As a cashier, I want to process card payments via the payment terminal without handling card data so that transactions are fast and PCI compliant.
  • Constraint: Card data never enters POS system. Terminal communicates directly with processor. POS stores only token and masked card.

US-6.F.2: Processor Credential Configuration

  • As a tenant admin, I want to configure payment processor credentials with test/production toggle so that I can verify the integration in sandbox before going live.
  • Constraint: Credentials encrypted with AES-256. Validation handshake required before activating production mode.

US-6.F.3: Terminal Health Monitoring

  • As a store manager, I want to view payment terminal health and decline rates so that I can identify and resolve terminal issues proactively.
  • Constraint: Dashboard shows per-terminal metrics: transaction count, avg response time, error rate, decline rate.

US-6.F.4: Batch Settlement Management

  • As a store manager, I want to view daily batch settlement reports and reconciliation status so that I can verify all card transactions settled correctly.
  • Constraint: Auto-batch at configurable time. Variance > $0.01 triggers reconciliation alert.

Epic 6.G: Integration Hub

US-6.G.1: Integration Management

  • As a tenant admin, I want a central dashboard to manage all external integrations so that I can connect, configure, and monitor all third-party services from one place.
  • Constraint: Dashboard shows status, last sync, error count, and health indicator per integration.

US-6.G.2: Health Monitoring

  • As a tenant admin, I want real-time health indicators for all integrations so that I can immediately see when an integration needs attention.
  • Constraint: Green/yellow/red indicators based on status, error count, sync age, latency, and rate limit usage.

US-6.G.3: Sync Log Access

  • As a tenant admin, I want to view detailed sync logs for each integration so that I can troubleshoot failed syncs and understand data flow.
  • Constraint: Logs filterable by integration, sync type, status, date range. 90-day retention.

US-6.G.4: Manual Sync Trigger

  • As a tenant admin, I want to manually trigger a sync for any integration so that I can force a refresh when needed without waiting for the scheduled cycle.
  • Constraint: Requires ADMIN or OWNER role. Rate limited to one manual sync per integration per 5 minutes.

6.13.2 Gherkin Acceptance Criteria

Feature: Shopify Product Sync
  As a store manager
  I want products to sync between POS and Shopify
  So that my online store always shows current product data

  Background:
    Given I am logged in as a user with "MANAGER" role
    And Shopify integration is enabled with status "CONNECTED"
    And sync_mode is set to "pos_master"

  Scenario: New product syncs to Shopify on creation
    Given I create a new product with SKU "NXJ-TSHIRT-BLK-M"
    And the product has title "Classic Black T-Shirt - Medium"
    And the product has base_price "$24.99"
    And the product has a valid image (1200x1200px JPEG)
    And the product has barcode "195962000123"
    When the product is saved
    Then the product should appear in Shopify within 30 seconds
    And the Shopify product title should match "Classic Black T-Shirt - Medium"
    And the Shopify product price should match "$24.99"
    And a sync log entry should be created with sync_type "WEBHOOK_OUT" and status "SUCCESS"

  Scenario: POS-owned field change in Shopify is overwritten
    Given product "NXJ-TSHIRT-BLK-M" exists in both POS and Shopify
    And sync_mode is "pos_master"
    When someone changes the Shopify title to "Updated Title on Shopify"
    And the next reconciliation cycle runs
    Then the Shopify title should revert to the POS title "Classic Black T-Shirt - Medium"
    And a sync log entry should be created with sync_type "RECONCILIATION"

  Scenario: Product missing required fields is excluded from sync
    Given I create a new product with SKU "NXJ-DRAFT-001"
    And the product has title "Draft Product"
    But the product has no image
    When the product is saved
    Then the product should NOT sync to Shopify
    And a validation warning should display "Product excluded from Shopify sync: missing required image"
    And the product should be saved locally without error

Feature: Shopify Inventory Sync
  As a store manager
  I want real-time inventory sync between POS and Shopify
  So that online customers see accurate stock levels

  Background:
    Given Shopify integration is enabled with inventory_sync_enabled = true
    And product "NXJ-TSHIRT-BLK-M" exists in both POS and Shopify
    And the current POS quantity at "Georgetown Store" is 25

  Scenario: POS sale decrements Shopify inventory
    When a sale of 1 unit of "NXJ-TSHIRT-BLK-M" is completed at "Georgetown Store"
    Then the POS quantity should update to 24
    And the Shopify inventory level should update to 24 within 30 seconds
    And a sync log entry should be created with entity_type "INVENTORY" and status "SUCCESS"

  Scenario: Shopify order decrements POS inventory
    When a Shopify order for 2 units of "NXJ-TSHIRT-BLK-M" is placed
    Then the POS should receive the order via webhook within 60 seconds
    And the POS quantity should decrease by 2 (from 25 to 23)
    And the inventory status should show 2 units as "RESERVED" for the online order

  Scenario: Reconciliation detects and corrects discrepancy
    Given the POS quantity is 20 but the Shopify quantity shows 22
    When the scheduled reconciliation runs (every 15 minutes)
    Then the Shopify quantity should be corrected to 20 (POS is source of truth)
    And a sync log entry should be created with sync_type "RECONCILIATION"
    And the discrepancy should be logged with details "Corrected Shopify qty from 22 to 20"

  Scenario: Inventory sync failure freezes marketplace quantity
    Given the Shopify API is unreachable
    When a POS sale occurs reducing quantity from 20 to 19
    Then the POS should record the sync as "FAILED"
    And the Shopify quantity should remain frozen at its last known value
    And a retry should be queued with exponential backoff (5s, 15s, 45s)
    And if still failing after 120 minutes, an alert should be sent to the tenant admin

Feature: Amazon Order Import
  As a store manager
  I want Amazon orders automatically imported into POS
  So that I can fulfill them from my store inventory

  Background:
    Given Amazon SP-API integration is enabled with status "CONNECTED"
    And fulfillment_default is "FBM"
    And order_poll_interval_seconds is 120

  Scenario: New FBM order is imported via polling
    Given a customer places an Amazon order for "NXJ-TSHIRT-BLK-M" (qty: 1)
    When the next order poll cycle runs
    Then the order should appear in POS with source "AMAZON"
    And the order status should be "PENDING_FULFILLMENT"
    And inventory should be reserved (1 unit) at the assigned store
    And a sync log entry should be created with sync_type "SCHEDULED_PULL" and entity_type "ORDER"

  Scenario: FBM order is routed to nearest store with stock
    Given "Georgetown Store" has 5 units and "HQ Warehouse" has 20 units
    And the customer shipping address is in Washington, DC
    When an Amazon FBM order is imported
    Then the order should be assigned to "Georgetown Store" (nearest with stock)
    And the fulfillment team at "Georgetown Store" should see the order in their queue

  Scenario: Order for out-of-stock item triggers alert
    Given "NXJ-TSHIRT-BLK-M" has 0 units available across all locations
    When an Amazon order for this item is imported
    Then the order should be created with status "PENDING_FULFILLMENT"
    And a "STOCK_ALERT" notification should be sent to the store manager
    And the order should be flagged with warning "Insufficient stock for fulfillment"

Feature: Amazon FBM Fulfillment
  As a store manager
  I want to fulfill Amazon FBM orders from my store
  So that customers receive their orders on time

  Background:
    Given Amazon integration is connected
    And I am logged in as a user with "MANAGER" role at "Georgetown Store"

  Scenario: Ship and confirm FBM order
    Given an Amazon FBM order "114-1234567-8901234" is assigned to my store
    And the order contains 1 unit of "NXJ-TSHIRT-BLK-M"
    When I pick and pack the item
    And I generate a shipping label via the carrier integration
    And I confirm shipment with tracking number "1Z999AA10123456784"
    Then the order status should update to "SHIPPED" in POS
    And Amazon should receive the shipment confirmation via SP-API
    And the customer should receive a shipping notification from Amazon
    And the inventory should be decremented by 1 unit at "Georgetown Store"

  Scenario: FBA inventory is visible but read-only
    Given FBA is enabled for product "NXJ-HOODIE-GRY-L"
    And Amazon FBA has 50 units in their fulfillment center
    When I view the product detail for "NXJ-HOODIE-GRY-L"
    Then I should see "FBA Qty: 50" in the inventory breakdown
    And the FBA quantity should be read-only (not editable from POS)
    And the total network quantity should include FBA units

Feature: Google Local Inventory
  As a store manager
  I want local store inventory visible in Google Shopping
  So that nearby customers can find products at my store

  Background:
    Given Google Merchant integration is connected
    And local_inventory_enabled is true
    And Google Business Profile is linked for "Georgetown Store"

  Scenario: Local inventory appears in Google Shopping
    Given "NXJ-TSHIRT-BLK-M" has 15 units at "Georgetown Store"
    And the product passes all Google validation rules
    When the scheduled product feed runs
    Then Google Merchant should show "In stock" at "Georgetown Store"
    And the price shown should match the POS base_price "$24.99"

  Scenario: Out-of-stock local inventory updates Google
    Given "NXJ-TSHIRT-BLK-M" has 0 units at "Georgetown Store"
    When the next inventory sync to Google runs
    Then Google Merchant should show "Out of stock" at "Georgetown Store"
    And other locations with stock should still show "In stock"

  Scenario: Product with missing GTIN is excluded from Google feed
    Given product "NXJ-CUSTOM-001" has no barcode/GTIN
    And gtin_required is true
    When the product feed sync runs
    Then "NXJ-CUSTOM-001" should be excluded from the Google feed
    And a validation failure should be logged with reason "Missing required GTIN"
    And the disapproval dashboard should show this product

Feature: Cross-Platform Product Validation
  As a product manager
  I want products validated against all platform requirements
  So that I can publish to any channel with confidence

  Background:
    Given Shopify, Amazon, and Google Merchant integrations are all enabled
    And I am logged in as a user with "PRODUCT_MANAGER" role

  Scenario: Product passes all platform validations
    Given product "NXJ-TSHIRT-BLK-M" has:
      | Field | Value |
      | title | Classic Black T-Shirt - Medium |
      | description | Premium cotton crew neck t-shirt |
      | price | $24.99 |
      | barcode | 195962000123 |
      | brand | Nexus Clothing |
      | weight | 8 oz |
      | image | 1200x1200 JPEG, no watermark, white background |
      | condition | new |
    When I save the product
    Then the validation dashboard should show:
      | Platform | Status |
      | Shopify | Ready (green) |
      | Amazon | Ready (green) |
      | Google | Ready (green) |

  Scenario: Product fails Amazon image validation
    Given product "NXJ-DRESS-RED-S" has a main image with a colored background
    And white_background_required is true for Amazon
    When I save the product
    Then the validation dashboard should show:
      | Platform | Status |
      | Shopify | Ready (green) |
      | Amazon | Warning (yellow) - "Main image requires white background" |
      | Google | Warning (yellow) - "Image may not meet quality standards" |

  Scenario: Product exceeds Shopify variant limit
    Given product "NXJ-MATRIX-SHOE" has 120 variants (sizes x colors x widths)
    And max_variants_per_product is 100
    When I save the product
    Then the validation dashboard should show Shopify status as "Blocked (red)"
    And the message should read "Exceeds Shopify 100-variant limit (120 variants)"
    And the product should be excluded from Shopify sync
    But the product should still be eligible for Amazon and Google sync

  Scenario: Bulk validation report generation
    Given there are 500 active products in the catalog
    When I click "Run Bulk Validation" from the validation dashboard
    Then a background job should start processing all 500 products
    And I should see a progress indicator
    And when complete, a downloadable CSV report should be available
    And the report should contain one row per product per platform with validation status

Feature: Safety Buffer Inventory Management
  As a tenant admin
  I want to configure safety buffers per marketplace
  So that I reserve stock for in-store customers while selling online

  Background:
    Given I am logged in as a user with "ADMIN" role
    And product "NXJ-TSHIRT-BLK-M" has 50 total units on hand

  Scenario: Safety buffer reduces marketplace available quantity
    Given the Amazon safety buffer is set to 10 units
    And the Shopify safety buffer is set to 0 units
    When inventory sync runs for "NXJ-TSHIRT-BLK-M"
    Then Shopify should show 50 available units
    And Amazon should show 40 available units (50 - 10 buffer)

  Scenario: Percentage-based safety buffer
    Given the Amazon safety buffer is set to 20%
    And total on-hand quantity is 50
    When inventory sync runs
    Then Amazon should show 40 available units (50 - 10 buffer, where 10 = 20% of 50)

  Scenario: Safety buffer prevents overselling
    Given the Amazon safety buffer is 10 units
    And total on-hand is 12 units
    And Amazon shows 2 available (12 - 10)
    When an Amazon order for 3 units is placed
    Then the order should be imported with a warning "Ordered qty (3) exceeds Amazon available (2)"
    And inventory should be reserved for 3 units (allowing negative available on Amazon)
    And the Amazon available quantity should update to 0

  Scenario: Buffer recalculated on inventory change
    Given the Amazon safety buffer is 10 units
    And total on-hand is 50 (Amazon shows 40)
    When a POS sale reduces on-hand to 45
    Then Amazon available should update to 35 (45 - 10)
    And this update should propagate within the sync interval

Feature: Payment Terminal Flow
  As a cashier
  I want to process card payments securely via the terminal
  So that customers can pay by card without handling card data

  Background:
    Given I am logged in as a user with "CASHIER" role
    And a payment terminal "TRM-001-GM" is configured and active at my location
    And a cart with total $45.00 is ready for payment

  Scenario: Successful card payment via tap
    When I click "Pay by Card"
    And the terminal displays "Tap or Insert Card - $45.00"
    And the customer taps their Visa card
    Then the terminal should communicate directly with the processor
    And the POS should receive: token, approval_code "AUTH4829", masked_card "****1234", brand "VISA"
    And the POS should display "Approved - $45.00"
    And the receipt should show "VISA ****1234"
    And no card data should be stored in the POS database

  Scenario: Card declined - insufficient funds
    When I click "Pay by Card"
    And the customer inserts their card
    And the processor returns "DECLINED - Insufficient Funds"
    Then the POS should display "Card Declined: Insufficient Funds"
    And I should see options: "Try Another Card" | "Cash" | "Cancel"
    And the decline should be logged with reason "Insufficient Funds"

  Scenario: Terminal timeout
    When I click "Pay by Card"
    And the terminal does not respond within 60 seconds
    Then the POS should display "Terminal not responding"
    And I should see options: "Retry" | "Different Terminal" | "Cash" | "Cancel"
    And the timeout should be logged as a terminal failure event

Feature: Integration Health Dashboard
  As a tenant admin
  I want to monitor the health of all integrations
  So that I can quickly identify and resolve connectivity issues

  Background:
    Given I am logged in as a user with "ADMIN" role
    And I navigate to the Integration Hub dashboard

  Scenario: All integrations healthy
    Given Shopify integration last synced 5 minutes ago with 0 errors
    And Payment Processor status is "CONNECTED" with 0 errors
    And Email Provider is verified and has 0 bounces
    When I view the Integration Hub dashboard
    Then Shopify should show a green health indicator
    And Payment Processor should show a green health indicator
    And Email Provider should show a green health indicator

  Scenario: Integration in error state shows red
    Given Shopify integration has had 8 errors in the past 24 hours
    And the last sync was 3 hours ago
    When I view the Integration Hub dashboard
    Then Shopify should show a red health indicator
    And the error count should display "8 errors (24h)"
    And the last sync should display "3 hours ago" in red text
    And an "Investigate" button should be available

  Scenario: Rate-limited integration shows yellow
    Given Amazon SP-API has 8% of rate limit remaining
    And the rate_limit_reset_at is in 45 seconds
    When I view the Integration Hub dashboard
    Then Amazon should show a yellow health indicator
    And the rate limit bar should show "8% remaining"
    And a tooltip should display "Rate limit resets in 45 seconds"

Feature: Integration Credential Management
  As a tenant admin
  I want to securely manage integration credentials
  So that external services stay connected without exposing sensitive data

  Background:
    Given I am logged in as a user with "OWNER" role
    And I navigate to the Integration Hub settings

  Scenario: Configure Shopify credentials
    When I click "Configure" on the Shopify integration card
    And I enter shop URL "nexus-clothes.myshopify.com"
    And I enter API key "shppa_abc123def456"
    And I enter API secret "shpss_xyz789"
    And I click "Verify & Save"
    Then the system should perform a test API call to Shopify
    And the credentials should be encrypted with AES-256 before storage
    And the integration status should change to "CONNECTED"
    And the API key should display as "shppa_****f456" in the UI

  Scenario: Credentials never exposed in API response
    Given Shopify integration is connected with saved credentials
    When I make a GET request to /api/integrations/{shopify_id}
    Then the response should contain credential_key values
    But credential_value_encrypted should NOT be in the response
    And a masked indicator "********" should be shown instead

  Scenario: Failed credential verification
    When I enter invalid Shopify API credentials
    And I click "Verify & Save"
    Then the system should display "Verification failed: Invalid API credentials"
    And the integration status should remain "NOT_CONFIGURED"
    And the invalid credentials should NOT be saved

  Scenario: OAuth token auto-refresh
    Given Amazon integration has a refresh token expiring in 4 minutes
    When the token refresh check runs (5-minute buffer)
    Then the system should automatically request a new access token
    And the new token should be encrypted and stored
    And the integration status should remain "CONNECTED"
    And a sync log entry should record the token refresh

End of Module 6: Integrations & External Systems (Sections 6.1 – 6.13)


7. State Machine Reference

This section consolidates all entity state machines for quick reference.

7.1 Order States

StateDescriptionTransitions To
DRAFTCart in progressPENDING
PENDINGAwaiting paymentPAID, PARTIAL_PAID
PARTIAL_PAIDPartial payment receivedPAID, PENDING
PAIDFull payment receivedCOMPLETED, HOLD_FOR_PICKUP
HOLD_FOR_PICKUPPaid, awaiting pickup stagingREADY_FOR_PICKUP
READY_FOR_PICKUPItems staged for pickupCOMPLETED, HOLD_EXPIRED
HOLD_EXPIREDPickup deadline passedCONTACT_CUSTOMER
CONTACT_CUSTOMERStaff attempting contactREADY_FOR_PICKUP (extended), REFUNDED
COMPLETEDTransaction finalizedVOIDED (same day), PARTIALLY_RETURNED
VOIDEDTransaction reversed (same day)Terminal
PARTIALLY_RETURNEDSome items returnedFULLY_RETURNED
FULLY_RETURNEDAll items returnedTerminal
REFUNDEDCustomer refunded (expired hold)Terminal

7.2 Parked Sale States

StateDescriptionTransitions To
ACTIVECart in progressPARKED, PENDING
PARKEDSale parked for laterACTIVE (retrieved), EXPIRED
EXPIREDTTL exceeded (4 hours)Terminal (inventory released)

7.3 Gift Card States

StateDescriptionTransitions To
INACTIVECard manufactured, not soldACTIVE
ACTIVEBalance > $0, within expiryDEPLETED, EXPIRED (where allowed)
DEPLETEDBalance = $0ACTIVE (reload), CASHED_OUT
CASHED_OUTCash out processed (CA)Terminal
EXPIREDPast expiry date (where allowed)Terminal

7.4 Layaway States

StateDescriptionTransitions To
DEPOSIT_PAIDInitial deposit receivedRESERVED
RESERVEDInventory heldPAID_IN_FULL, CANCELLED, FORFEITED
PAID_IN_FULLAll payments completeCOMPLETED
COMPLETEDItems released to customerTerminal
CANCELLEDCustomer cancelledTerminal
FORFEITEDPayment deadline missedTerminal

7.5 Special Order States

StateDescriptionTransitions To
CREATEDOrder initiatedDEPOSIT_PAID, CANCELLED
DEPOSIT_PAIDDeposit receivedORDERED, CANCELLED_REFUND
ORDEREDSent to vendorRECEIVED
RECEIVEDItem arrivedREADY_FOR_PICKUP
READY_FOR_PICKUPStaged for customerCOMPLETED, ABANDONED
COMPLETEDCustomer picked upTerminal
CANCELLEDNo deposit, cancelledTerminal
CANCELLED_REFUNDDeposit refundedTerminal
ABANDONEDNo pickup after 30 daysTerminal

7.6 Transfer States

StateDescriptionTransitions To
REQUESTEDTransfer initiatedPAID, CANCELLED
PAIDCustomer paid in fullPICKING
PICKINGSource store processingSHIPPED
SHIPPEDHanded to carrierIN_TRANSIT
IN_TRANSITCarrier confirmed pickupRECEIVED
RECEIVEDArrived at destinationCOMPLETED
COMPLETEDCustomer notified/picked upTerminal
CANCELLEDCancelled before paymentTerminal
CANCELLED_REFUNDCancelled after paymentTerminal

7.7 Reservation States

StateDescriptionTransitions To
REQUESTEDReservation initiatedPAID, CANCELLED
PAIDCustomer paid in fullRESERVED
RESERVEDItem held at storePICKED_UP, EXPIRED
PICKED_UPCustomer collectedTerminal
EXPIREDDeadline passedREFUND_PENDING
REFUND_PENDINGAuto-refund triggeredREFUNDED
CANCELLEDCancelled before paymentTerminal
REFUNDEDRefund processedTerminal

7.8 Ship-to-Customer States

StateDescriptionTransitions To
REQUESTEDShipment initiatedPAID, CANCELLED
PAIDCustomer paid item + shippingPICKING, CANCELLED_REFUND
PICKINGSource store processingPACKED
PACKEDItems packed, awaiting labelSHIPPED
SHIPPEDLabel generated, handed to carrierIN_TRANSIT
IN_TRANSITCarrier pickup confirmedDELIVERED
DELIVEREDDelivery confirmedTerminal
CANCELLEDCancelled before paymentTerminal
CANCELLED_REFUNDCancelled after payment, full refundTerminal

7.9 Cash Drawer States

StateDescriptionTransitions To
CLOSEDDrawer securedOPENING
OPENINGManager initiating openOPEN
OPENAccepting transactionsCOUNTING
COUNTINGEnd-of-day count in progressBALANCED, VARIANCE_DETECTED
BALANCEDCount matches expectedCLOSED
VARIANCE_DETECTEDCount doesn’t matchMANAGER_REVIEW
MANAGER_REVIEWAwaiting approvalBALANCED

7.10 Coupon States

StateDescriptionTransitions To
CREATEDCoupon generatedACTIVE
ACTIVEAvailable for useREDEEMED, EXPIRED, DEPLETED
REDEEMEDSingle-use completedTerminal
EXPIREDPast expiry dateTerminal
DEPLETEDMulti-use limit reachedTerminal

7.11 Customer Tier States

StateDescriptionTransitions To
BRONZENew/base tierSILVER
SILVERMid tier ($1,000+ annual)GOLD, BRONZE
GOLDTop tier ($5,000+ annual)SILVER

7.12 Connectivity States

BRD Amendment (v6.3.0): CONFLICT_REVIEW state removed per ADR-048. DEGRADED state added per Ch 04 L.10A.1G 3-state model. Server is authoritative; discrepancies are flagged, not blocking.

StateDescriptionTransitions To
ONLINEAPI reachable, all operations availableDEGRADED
DEGRADEDIntermittent connectivity; API attempted first, falls back to local queueONLINE, OFFLINE
OFFLINEAPI unreachable (3 consecutive failures); sales queued to sales_queue, inventory read-only from product_cacheSYNCING
SYNCINGNetwork restored, flushing sales_queue in FIFO orderONLINE, OFFLINE

7.13 Integration Sync States

StateDescriptionTransitions To
IDLENo sync operation in progressSYNCING
SYNCINGActive sync operation underwayCOMPLETED, FAILED, PARTIAL
COMPLETEDSync finished successfullyIDLE
FAILEDSync failed after all retries exhaustedIDLE (manual retry), SYNCING (auto-retry)
PARTIALSome records synced, others failedIDLE (accept partial), SYNCING (retry failed)

7.14 Integration Connection States

StateDescriptionTransitions To
NOT_CONFIGUREDIntegration not set upCONNECTING
CONNECTINGValidating credentials and testing connectionCONNECTED, ERROR
CONNECTEDActive and operationalDISCONNECTED, ERROR, RATE_LIMITED
DISCONNECTEDManually disabled by adminCONNECTING
ERRORConnection failed or credentials invalidCONNECTING (re-validate), NOT_CONFIGURED (reset)
RATE_LIMITEDAPI rate limit exceeded, temporarily pausedCONNECTED (after cooldown)

7.15 Amazon Order Fulfillment States (FBM)

StateDescriptionTransitions To
PENDINGOrder received from Amazon, awaiting payment confirmationASSIGNED, CANCELLED
ASSIGNEDRouted to a POS store location for fulfillmentPICKING, CANCELLED
PICKINGStore staff locating and scanning itemsPACKED, CANCELLED
PACKEDItems packaged and ready for shipmentSHIPPED
SHIPPEDCarrier picked up, tracking number provided to AmazonDELIVERED, EXCEPTION
DELIVEREDCarrier confirms delivery(terminal)
CANCELLEDOrder cancelled by customer or seller(terminal)
EXCEPTIONDelivery exception (lost, damaged, refused)SHIPPED (re-attempt), CANCELLED (refund)

7.16 Product Sync Validation States

StateDescriptionTransitions To
DRAFTProduct created, not yet validated for any channelVALIDATING
VALIDATINGRunning cross-platform validation rulesVALID, INVALID
VALIDAll required fields pass validation for target platform(s)SYNCING, INVALID (data changed)
INVALIDOne or more validation rules failedVALIDATING (after fix)
SYNCINGPushing product data to external platformSYNCED, SYNC_FAILED
SYNCEDSuccessfully published to external platformVALID (re-validate on change), SYNCING (update)
SYNC_FAILEDPush to platform failedSYNCING (retry), VALID (re-queue)
BLOCKEDProduct excluded from sync (e.g., exceeds variant limits)VALIDATING (after fix)




Field Specifications Reference

This section summarizes the 44 field-level specifications gathered through requirements interviews.

(Companion document Technical-User-Stories-Field-Specs.md removed in v6.0.0 restructure; field specifications are inline in user stories above.)

M.1 SKU & Barcode Specifications

SpecificationValue
SKU Max Length20 characters
SKU Allowed CharactersAlphanumeric + dash + underscore ([A-Z0-9\-_])
SKU UniquenessGlobally unique per tenant
Barcode Types SupportedUPC-A (12 digit), EAN-13 (13 digit), Internal
Invalid Barcode BehaviorShow error + manual SKU entry option

M.2 Customer Contact Specifications

SpecificationValue
Phone FormatE.164 international (+1-555-123-4567)
Required Customer FieldsFirst name + Last name + (Phone OR Email)
Address FormatStructured fields (Street/City/State/ZIP)
ZIP Code Validation5 digits or 9 digits (12345 or 12345-6789)
Customer Notes Max Length500 characters

M.3 Pricing Specifications

SpecificationValue
Price Data TypeDECIMAL(10,2)
Price Range$0.00 - $99,999.99
Tax Rate FormatPercentage with 2 decimals (stored as 8.25)
Zero Price HandlingAllowed with mandatory reason code (SAMPLE, DONATION, PROMO, OTHER)

M.4 Inventory Reason Codes

CategoryValues
AdjustmentSHRINKAGE, DAMAGE, COUNT_CORRECTION, VENDOR_ERROR, FOUND_STOCK, SAMPLE, DONATION, EMPLOYEE_PURCHASE, OTHER
TransferREBALANCE, REPLENISHMENT, CUSTOMER_REQUEST, OVERSTOCK, CONSOLIDATION, OTHER
Non-PO ReceiveSAMPLE, REPLACEMENT, FOUND_STOCK, CONSIGNMENT, DONATION, VENDOR_CREDIT_RETURN, RMA_RETURN, OTHER
Custom CodesPredefined + Admin-created custom codes allowed

M.5 Authentication Specifications

SpecificationValue
POS PIN Format4 digits numeric only (regex: ^\d{4}$)
Lockout Policy5 failed attempts → 15-minute lock, admin can unlock
Password Requirements8+ chars, 1 uppercase, 1 number
Manager OverrideManager must enter their own PIN (creates audit trail)

M.6 Payment Specifications

SpecificationValue
Card MinimumNone (accept any amount)
Supported Card TypesVisa, Mastercard, Amex, Discover
Payment Decline Message“Payment declined. Please try another payment method.”
Cash Maximum$10,000 (IRS reporting threshold)

M.7 Product Variant Specifications

SpecificationValue
Size ValuesPredefined by category (Apparel: XS-3XL, Shoes: 5-15, Pants: 28-44), admin can add
Color ValuesPredefined list (20+ standard) + admin custom additions
Max Dimension Values50 per dimension
Dimension Value Max Length30 characters

M.8 Custom Field Specifications

SpecificationValue
Dropdown Max Options25 options per dropdown
Text Field Max Length255 characters
Number Field PrecisionDECIMAL(10,4), max 999,999.9999
Fields Per Entity50 max per entity type (Product/Customer/Order/Vendor)

M.9 Approval Workflow Specifications

SpecificationValue
Threshold TypeConfigurable per action ($ or %)
Timeout ActionAuto-reject after 48 hours
Self-ApprovalNot allowed — different person must approve
Default ThresholdsFully configurable by Tenant Admin during setup

M.10 Receipt & Email Specifications

SpecificationValue
Receipt Line Length40 characters per line (80mm thermal)
Email Subject Max Length100 characters
Email Body Max Size50 KB (HTML)
Merge Field Syntax{{FIELD_NAME}}

M.11 Time & Date Specifications

SpecificationValue
Time Format Display12-hour AM/PM (e.g., 9:00 AM)
Time Storage24-hour format
Clock-In DurationMaximum 16 hours; auto-alert to manager if clock-out not recorded within 16 hours
Default TimezoneAmerica/New_York (Eastern)
Date Format DisplayMM/DD/YYYY
Date StorageISO format (YYYY-MM-DD)

M.12 Error Message Specifications

SpecificationValue
Error Max Length80 characters
Error Code FormatPrefix with [ERR-XXXX]
Error ToneDirect and instructive (e.g., “Enter a valid email address.”)
Error DisplayInline below each field

M.13 Error Code Ranges

ModuleError Code Range
Module 1: SalesERR-1001 to ERR-1099
Module 2: CustomersERR-2001 to ERR-2099
Module 3: CatalogERR-3001 to ERR-3099
Module 4: InventoryERR-4001 to ERR-4099
Module 5: SetupERR-5001 to ERR-5099
Module 6: Integrations (General)ERR-6001 to ERR-6009
Module 6: ShopifyERR-6010 to ERR-6029
Module 6: Amazon SP-APIERR-6030 to ERR-6049
Module 6: Google MerchantERR-6050 to ERR-6069
Module 6: Product ValidationERR-6070 to ERR-6079
Module 6: Inventory SyncERR-6080 to ERR-6089
Module 6: Payment IntegrationERR-6090 to ERR-6094
Module 6: Email IntegrationERR-6095 to ERR-6097
Module 6: Shipping IntegrationERR-6098 to ERR-6099

(Companion document Technical-User-Stories-Field-Specs.md removed in v6.0.0 restructure; field specifications are inline in user stories above.)


Document History

VersionDateChanges
10.02026-01-26Initial unified specification
11.02026-01-26Added: Gift Cards, Dedicated Exchanges, Price Tiers, Special Orders, Multi-Store Inventory (full payment required), Commissions, Return Policy Engine, Serial Numbers, Hold for Pickup, Cash Drawer Management, Price Check Mode, Coupons, Flexible Loyalty, Customer Groups, Customer Notes, Communication Preferences
11.12026-01-26Added: State Machine Diagrams (8 entities), Gherkin Acceptance Criteria (Sales & Customers), Business Rules Configuration (YAML), State Machine Reference section
12.02026-01-26Major Update: Added Section 1.16 Offline Operations (queue-and-sync), Section 1.17 Tax Calculation Engine (custom, Virginia-first with expansion design), Section 1.18 Payment Integration (SAQ-A semi-integrated). Fixed inconsistencies: Hold for Pickup state machine reconciled, Discount calculation order clarified (added loyalty redemptions), Credit limit calculation documented (includes pending layaways), Void vs Return distinction clarified (same-day vs after). Added missing user stories: Payment failures, Receipt reprinting, Privacy compliance (GDPR-style). Added Parked Sale state machine. Updated Commission rules for proportional reversal on returns. Added Gift Card jurisdiction compliance (California cash-out). Added Customer self-service and privacy workflows. New state machines: Parked Sales (3.2), Offline Mode (3.11). Updated all Gherkin acceptance criteria.
13.02026-02-01Major Update: (1) Renamed all RFID references to Scanner for technology-agnostic input. (2) Removed Cash Rounding feature. (3) Added Affirm third-party financing (BNPL) as payment method. (4) Receipt scanning now required for return validation. (5) Added X-Report for mid-shift cash audits. (6) New Section 1.7.3 Ship to Customer from Other Location with carrier integration. (7) Card refund now offers staff choice between manual on terminal or automatic via token. (8) Multiple credit cards and cash+card(s) combinations supported. (9) Renamed Integrated Card to Credit Card for clarity. (10) Added Exchange to toggle mode (Sale/Return/Exchange). (11) Loyalty Redemption now applies after tax calculation. (12) Return/exchange policy is configurable in Settings/Setup, not hardcoded. (13) Offline mode notifies customers via email when transfer/ship/reserve items sold at source. (14) Added Reports & Email Templates sub-sections under all major sections (50 reports, 6 email templates). (15) Clarified Reservation vs Hold for Pickup distinction with BOPIS examples. (16) Added Online/In-Store return and exchange policy examples.
14.02026-02-02Major Catalog Expansion: Expanded Section 3 (Catalog Module) from 8 subsections to 23 subsections. (1) New Pricing Engine with 5-level price hierarchy, price books, 4 promotion types, markdown workflows with accountability controls. (2) New Multi-Channel Management with visibility controls, inventory allocation, and channel-specific pricing. (3) New Shopify Integration with POS-master sync strategy, field-level ownership model, and optional bi-directional mode. (4) New Vendor RMA workflow (8-state machine). (5) New Reorder Management with velocity-based dynamic reorder points and auto-generated draft POs. (6) New Inventory Control with 6 statuses, 5 counting methods, approval-gated adjustments, and unified receiving workflow. (7) New Inter-Store Transfers with state machine and auto-rebalancing. (8) New Serial & Lot Tracking. (9) New Landed Cost & Weighted Average Costing. (10) New Product Movement History with stock ledger. (11) New Product Search & Discovery with full-text search, filters, substitutions. (12) New Label & Price Tag Printing with templates. (13) New Product Media management (images + video). (14) New Product Notes & Attachments with structured types. (15) New Catalog Permissions & Approvals (RBAC, field-level, approval workflows). (16) New Product Performance Analytics (ABC classification, embedded metrics). (17) Expanded Product Data Model with retail attributes, custom fields, UoM, shipping, templates, matrix management. (18) Expanded Categories to include formal seasons and reporting dimensions. (19) Expanded User Stories with 14 new epics (F through S) and comprehensive Gherkin acceptance criteria. (20) Added “Features Not Needed” section documenting explicit exclusions (warranties, consignment, expiration, assembly, recalls, product-level tax).
15.02026-02-04New Inventory Module: (1) Created Module 4: Inventory Management with 19 sections (4.1-4.19). (2) Moved inventory content (PO, RMA, Transfers, Counts, Costing, Movement History) from Catalog Module 3 to dedicated Inventory Module 4. (3) Reduced Catalog Module from 23 to 15 sections (3.1-3.15). (4) New sections: POS & Sales Integration (reserve/commit model), Online Order Fulfillment (nearest-store), Offline Inventory Operations (queue + conflict resolution), Alerts & Notifications (5 types + 4 email templates), Inventory Dashboard & Reports (dedicated KPIs + 33 reports), Inventory Business Rules YAML. (5) Added 16 user story epics (4.A-4.P) with 42 stories and 10 Gherkin feature files (52 scenarios). (6) Added cross-references between Modules 1, 3, and 4. (7) Renumbered State Machine Reference to Section 5 and Business Rules to Section 6. (8) Added 20 new decisions (#35-54) covering receiving, counting, transfers, POS integration, offline ops, fulfillment, alerts, and dashboard.
16.02026-02-04New Setup & Configuration Module: (1) Created Module 5: Setup & Configuration with 21 sections (5.1-5.21). (2) System settings with core, operational, and branding configuration. (3) Multi-currency support with USD base and manual exchange rates. (4) Flat location hierarchy (Location → Zones) with predefined and custom zones. (5) User profiles with predefined roles (Staff/Manager/Admin/Buyer/Owner) and configurable feature toggles. (6) Register management with device pairing and two profiles (Full POS, Mobile Checkout). (7) Central printer registry with register linking. (8) Simple flat tax rate per location. (9) Predefined + custom UoMs with conversion factors. (10) Payment method configuration per location with processor settings. (11) Per-entity custom fields (Product/Customer/Order/Vendor). (12) Per-action approval workflows with escalation. (13) Full receipt builder with email receipt template. (14) Central email template registry with SMTP configuration. (15) Integration hub for Shopify, payments, and email providers. (16) Loyalty settings split from Module 2 (rules in M2, settings in M5). (17) Configurable audit logging with retention and export. (18) Consolidated all Business Rules YAML from old Section 6 and Section 4.18 into Module 5.19, organized by module. (19) 14-step tenant onboarding wizard with go-live validation. (20) 17 user story epics (5.A-5.Q) with 51 Gherkin scenarios. (21) Removed old Section 6 (Business Rules Configuration). (22) Renumbered State Machine Reference to Section 6. (23) Added 17 new decisions (#55-71).
17.02026-02-06Field Specifications & Technical User Stories: (1) Completed 12-round requirements interview gathering 44 field-level specifications. (2) Created 60 Technical User Stories with field-level acceptance criteria in companion document. (3) Added Appendix M: Field Specifications Reference summarizing all validation rules, data types, formats, and error codes. (4) Established error code ranges: ERR-1xxx (Sales), ERR-2xxx (Customers), ERR-3xxx (Catalog), ERR-4xxx (Inventory), ERR-5xxx (Setup). (5) Documented reason codes for inventory adjustments, transfers, and non-PO receiving. (6) Defined authentication specs (4-digit PIN, 8+ char password, 5 failures = 15-min lockout). (7) Specified product variant constraints (50 values per dimension, 30 chars each). (8) Set approval timeout to auto-reject after 48 hours. (9) Added 12 new decisions (#72-83) for field-level specifications.
18.02026-02-17New Integrations Module & Multi-Platform Expansion: (1) Created Module 6: Integrations & External Systems with 13 sections (6.1-6.13). (2) Moved integration content from Modules 1, 3, 4, and 5 into Module 6 with redirect stubs at original locations. Moved sections: 3.7 Shopify Integration → 6.3, 4.14.3 Inventory Sync with Shopify → 6.3.14, 5.11.3 Payment Processor Configuration → 6.8.3, 5.15.1 Email Provider Configuration → 6.9.1, 5.16 Integrations Hub → 6.11. (3) New Section 6.2: Integration Architecture with provider abstraction, retry/backoff, circuit breaker, idempotency framework, rate limit management, and webhook processing pipeline. (4) Enhanced Shopify Integration (Section 6.3) with GraphQL API preference, @idempotent directive (mandatory 2026-04), Bulk Operations API, POS UI Extensions, 2026 rate limits, webhook topics catalog, third-party POS integration rules, sync rules & best practices (single source of truth, location config, real-time sync, omnichannel/BOPIS, staff security), and hardware compatibility. (5) New Amazon SP-API Integration (Section 6.4) with OAuth via LWA, Catalog Items API, Listings Items API, Orders API (2-min polling), FBA Inventory API (ASIN/SKU/FNSKU mapping, 7 inventory states), SQS/EventBridge notifications, per-endpoint rate limits, and comprehensive compliance & seller requirements (seller code of conduct, packaging/labeling, FBA vs FBM support, safety buffers, order routing). (6) New Google Merchant API Integration (Section 6.5) with service account auth, ProductInput/Product resource split, local inventory sync (storeCode-level), push notifications, rate limits, required product data fields (11 mandatory + 8 recommended), image quality requirements (8 rules), disapproval prevention rules (10 policies with automated pre-sync validation), Google Business Profile integration, and Content API migration plan (EOL 2026-08-18). (7) New Cross-Platform Product Data Requirements (Section 6.6) with unified validation matrix (strictest-rule-wins), image requirements matrix, pre-sync validation engine with data model, and platform-specific product attributes for Amazon, Google, and Shopify. (8) New Cross-Platform Inventory Sync Rules (Section 6.7) with real-time sync architecture, safety buffer configuration (3 calculation modes: FIXED/PERCENTAGE/MIN_RESERVE), oversell prevention (reserve-on-order, first-commit-wins), channel-specific inventory rules, and graduated sync failure handling. (9) Consolidated Payment Processor Integration (Section 6.8), Email Provider Integration (Section 6.9), Carrier & Shipping Integration (Section 6.10), and enhanced Integration Hub (Section 6.11) with AMAZON and GOOGLE_MERCHANT added to integration_type enum. (10) New Integration Business Rules YAML (Section 6.12) covering shopify, amazon, google_merchant, product_validation, inventory_sync, and global settings. (11) New Integration User Stories (Section 6.13) with 7 epics (6.A-6.G) and 10 Gherkin feature files covering Shopify sync, Amazon orders, Google local inventory, cross-platform validation, safety buffers, payment terminals, and integration hub. (12) Renumbered State Machine Reference from Section 6 to Section 7. (13) Added 4 new state machines: Integration Sync States (7.13), Integration Connection States (7.14), Amazon Order Fulfillment States (7.15), Product Sync Validation States (7.16). (14) Added ERR-6001 to ERR-6099 error code range to Appendix M.13 with sub-ranges per provider. (15) Added 16 new decisions (#84-99) covering module structure, API choices, compliance rules, validation strategy, safety buffers, and dual fulfillment support.
19.02026-02-19Tax Redesign & Simplification Update: (1) Replaced flat tax_rate with tax_jurisdiction_id FK supporting 3-level compound taxes (State/County/City). (2) Added is_franchise Boolean to locations. (3) Removed zone tracking from all modules. (4) Removed role-based location access enforcement; user_locations informational only. (5) Simplified shift management to clock-in/clock-out. (6) Added register IP modification limit (2/365 days). (7) Restricted register retirement to OWNER with type-to-confirm. (8) Added Decisions #100-107.

Decision Log

Decisions captured during BRD review and refinement:

#DecisionChoiceRationaleDate
1Offline StrategyQueue-and-syncAllows continued operation, sync on reconnect2026-01-26
2Tax EngineBuild customFull control over jurisdiction rules, expansion flexibility2026-01-26
3Payment PCI ScopeSAQ-ASimplest compliance, card data never touches system2026-01-26
4Multi-tenant IsolationRow-Level Security (RLS)PostgreSQL RLS policies with app.current_tenant session variable (see ADR-001, superseded schema-per-tenant approach)2026-01-26
5Commission ReversalProportional on returnsFair to employees, full reversal only on voids2026-01-26
6Geographic ScopeVirginia → US → InternationalDesign for most restrictive jurisdiction from start2026-01-26
7Gift Card DefaultNo expiry (California rules)Most restrictive as baseline, enable where permitted2026-01-26
8Discount OrderAdded loyalty redemptions before taxComplete calculation order documented2026-01-26
9Credit LimitInclude pending layawaysAccurate available credit calculation2026-01-26
10Void vs ReturnVoid = same day onlyClear distinction for commission handling2026-01-26
11Scanner TerminologyReplace RFID with ScannerTechnology-agnostic input device naming2026-02-01
12Cash RoundingRemovedNot required for business operations2026-02-01
13Third-Party FinancingAffirm as BNPL providerCustomer financing option, store receives full payment immediately2026-02-01
14Receipt ValidationMandatory scanning before returnsPrevents fraudulent returns, system validates receipt authenticity2026-02-01
15X-ReportMid-shift cash audit (does not close drawer)Enables shift handoffs and spot-checks without closing drawer2026-02-01
16Ship to CustomerDirect shipping from source storeCarrier API integration for real-time shipping cost calculation2026-02-01
17Card Refund MethodStaff choice: manual or auto via tokenFlexibility for customer-present and customer-absent scenarios2026-02-01
18Multi-Card PaymentMultiple cards + cash+card(s) allowedEach card token stored separately for individual refund processing2026-02-01
19Loyalty After TaxRedemption applies after tax calculationLoyalty discount reduces final total including tax2026-02-01
20Return Policy ConfigManually configured in Settings/SetupPer-tenant, per-store, per-channel (online vs in-store)2026-02-01
21Offline Sold NotificationEmail customer via TMPL-OFFLINE-SOLDCustomer informed when transfer/ship/reserve item unavailable2026-02-01
22Hold for Pickup ScopeIn-store holds + BOPISClear distinction from Reservation (different store)2026-02-01
23Pricing ModelCentralized + Price Books + Channel overrides5-level hierarchy enables flexible pricing without complexity2026-02-02
24Shopify SyncPOS-master default, optional bi-directionalIndustry standard (Lightspeed, Retail Pro, SKU IQ all use POS-master); bi-directional option for 3rd party Shopify editors2026-02-02
25Shopify Field OwnershipPer-field direction modelEliminates conflicts by assigning clear ownership; SEO stays in Shopify, product data stays in POS2026-02-02
26Inventory SyncAlways bidirectionalInventory quantities sync both ways regardless of catalog sync mode2026-02-02
27ConsignmentNot supportedAll inventory purchased outright; no consignment tracking needed2026-02-02
28WarrantiesNot supportedWarranty tracking handled outside POS system2026-02-02
29Product ExpirationNot applicableClothing/accessories business; no expiration dates needed2026-02-02
30Product AssemblyNot neededBundles are virtual pricing groupings only, not physical assembly2026-02-02
31Product TaxLocation-based onlyNo product-level tax variation; tax determined by store jurisdiction2026-02-02
32Reorder StrategyVelocity-based dynamicDynamic reorder points from sales velocity, not static thresholds; seasonal adjustment2026-02-02
33Costing MethodWeighted averageRecalculated on every PO receive; used for COGS and margin2026-02-02
34Markdown AccountabilityFormal workflow + approvalAll price changes tracked with who/when/old/new/reason; manager approval required2026-02-02
35Receive ModeOpen receiveStaff sees expected qty; faster workflow; variances still recorded2026-02-04
36Receiving DiscrepanciesTriple approachNote variance + auto-RMA draft + quarantine damaged goods2026-02-04
37Non-PO ReceivingAllow with reason codeSupports samples, replacements, return-to-stock, found stock2026-02-04
38Over-shipmentThreshold-basedAllow up to configurable %; above requires manager approval2026-02-04
39Adjustment ApprovalAll require managerStrongest control; every adjustment must be reviewed and approved2026-02-04
40Custom Reason CodesStandard + tenant-definedStandard set plus ability to add custom codes per tenant2026-02-04
41Count FreezeConfigurable per countManager chooses freeze or snapshot per count session2026-02-04
42Count InputScanner-primaryBarcode scan increments by 1; manual override for damaged barcodes2026-02-04
43Transfer InitiationBoth directions + auto-suggestHQ push + store pull + system auto-suggests from supply imbalances2026-02-04
44Allocation StrategyManager manualManual allocation when multiple stores need scarce item2026-02-04
45Zone TrackingZone/section per locationREMOVED in v19.0 — zones eliminated; inventory tracked per-location only2026-02-04
46Overstock ReturnsSupportedNegotiated return of seasonal/end-of-line unsold goods to vendor2026-02-04
47Sale DecrementReserve + commitReserve on cart add, commit on payment; reserve for parked/held2026-02-04
48Offline InventoryOnline-first with offline fallback (ADR-048)API-primary via React Query; sales queued to sales_queue (FIFO) when offline; server authoritative on reconnect with flag-on-sync discrepancy detection2026-02-04
49Min Display QtyAdvisory onlySoft warning; doesn’t block sales or transfers2026-02-04
50Return to StockAuto to availableCustomer returns auto-go to Available; staff marks damaged separately2026-02-04
51Online FulfillmentNearest storeReserve inventory from store closest to customer shipping address2026-02-04
52PO ApprovalThreshold-basedAuto-approve under configurable $; manager approval above2026-02-04
53Inventory DashboardDedicatedStandalone dashboard with inventory KPIs separate from main admin2026-02-04
54Dead StockAlert + report onlyFlag no-sales items; manager decides action manually2026-02-04
55Permission ModelPredefined roles + feature togglesBalance between simplicity and flexibility; roles are fixed, feature access is configurable2026-02-04
56Location HierarchyFlat (Locations only)Simple single-level sufficient for current scale; no multi-region complexity2026-02-04
57Register ConfigFull (list + device + profiles)Complete hardware management; two profiles (Full POS, Mobile) cover all use cases2026-02-04
58Tax ModelCompound Tax Model (3-level: State/County/City)Superseded original flat rate per Decision #100; 3-level compound model via tax_jurisdictions + tax_rates tables2026-02-04
59UoM ApproachPredefined + custom with conversionsStandard units provided; custom UoMs with conversion factors for flexible product measurement2026-02-04
60Supplier ConfigPayment terms + lead times onlyLean setup; full vendor data stays in Module 3 Section 3.82026-02-04
61Custom FieldsPer-entity, no field groupsSimple field management per entity type; no grouping or validation rules needed2026-02-04
62Approval WorkflowsPer-action rulesEach approvable action configured independently; granular control without matrix complexity2026-02-04
63Email TemplatesCentral registry + SMTPSingle management point for all templates; SMTP/provider config centralized2026-02-04
64System BrandingFull suite (core + operational + branding)Complete tenant customization including login page, receipt branding, report headers2026-02-04
65YAML ConsolidationAll into Module 5Single source of truth; removes Section 6 and absorbs Section 4.182026-02-04
66Receipt ConfigFull builderField selection, ordering, sizing, paper width — maximum receipt customization2026-02-04
67Payment ConfigMethods + processors in Module 5Centralizes payment setup with per-location enable/disable and processor credentials2026-02-04
68CurrencyMulti-currency, USD base, manual ratesSupports vendor POs in vendor currency; manual rate management sufficient2026-02-04
69Audit LoggingConfigurable categoriesAdmin toggles which actions are logged; configurable retention and export2026-02-04
70Loyalty SettingsSplit (rules M2, settings M5)Business logic stays with customer module; configurable values centralized in Setup2026-02-04
71Tenant OnboardingStep-by-step wizardDocumented 13-step setup flow for new tenant provisioning2026-02-04
72SKU Format20 chars, alphanumeric + dash/underscoreIndustry standard; covers most retail SKU schemes2026-02-06
73Barcode TypesUPC-A, EAN-13, Internal onlyStandard retail barcodes; internal for custom use2026-02-06
74Phone FormatE.164 internationalSupports global customers with standardized format2026-02-06
75Price PrecisionDECIMAL(10,2), max $99,999.99Standard retail pricing; sufficient for high-value items2026-02-06
76POS PIN Format4 digits numericFast entry on touchscreen; familiar to retail staff2026-02-06
77Password Rules8+ chars, 1 upper, 1 numberStandard strength; balances security with usability2026-02-06
78Card Decline MessageGeneric “Payment declined”Protects customer privacy; reduces fraud hints2026-02-06
79Variant Dimensions50 values max, 30 chars eachCovers extensive size/color ranges with reasonable limits2026-02-06
80Custom Field Limits50 fields/entity, 25 dropdown optionsGenerous limits without performance impact2026-02-06
81Approval TimeoutAuto-reject after 48 hoursPrevents stuck requests; requester re-submits if needed2026-02-06
82Error Code Format[ERR-XXXX] prefixEasy support reference; traceable in logs2026-02-06
83Error DisplayInline below each fieldImmediate visual feedback; industry standard UX2026-02-06
84Dedicated Integration ModuleCreate Module 6 for all integrationsConsolidates scattered integration content from 5 modules into single authoritative source; reduces duplication and cross-reference complexity2026-02-17
85Amazon SP-API AuthenticationOAuth 2.0 via Login with Amazon (LWA)Amazon’s required auth method; 1-hour tokens with automatic refresh; regional endpoint support2026-02-17
86Google Merchant API VersionMerchant API v1 (migrate from Content API)Content API for Shopping EOL August 18, 2026; v1 is the successor API with ProductInput/Product resource split2026-02-17
87Shopify API PreferenceGraphQL over RESTGraphQL has higher rate limits (50pts/sec vs 2req/sec), more efficient queries, better pagination; Shopify’s recommended approach2026-02-17
88Shopify Idempotency@idempotent directive mandatory on all mutationsRequired by Shopify starting 2026-04; prevents duplicate operations on retry; uses SHA-256 idempotency key2026-02-17
89Amazon NotificationsSQS push notificationsReal-time event delivery for order changes, inventory events, listing status; avoids polling overhead2026-02-17
90Google Local InventoryStore-level local inventory syncGoogle requires storeCode-level granularity; maps directly to POS per-location inventory model2026-02-17
91Integration Error CodesERR-6xxx rangeDedicated error code range for integration module; sub-ranges per provider (6010-6029 Shopify, 6030-6049 Amazon, 6050-6069 Google)2026-02-17
92Circuit Breaker5 failures in 60 seconds triggers OPENStandard resilience pattern; 30-second cooldown before HALF_OPEN probe; prevents cascade failures to external APIs2026-02-17
93Provider AbstractionIntegrationProvider interfaceCommon interface for all providers (connect, sync, getStatus, validateCredentials); enables consistent error handling and monitoring2026-02-17
94Amazon Sync DirectionPOS-master defaultConsistent with Decision #24 (Shopify POS-master); all external channels receive product data from POS as source of truth2026-02-17
95Redirect StubsCross-reference stubs in original locationsMoved sections leave redirect stubs (e.g., “See Module 6, Section 6.3”) to prevent broken references; stubs include brief scope statement2026-02-17
96Cross-Platform ValidationStrictest-rule-wins approachPOS enforces the most restrictive requirement across all platforms (e.g., 150-char title from Google, 1000x1000px image from Amazon); ensures products valid everywhere2026-02-17
97Safety BufferConfigurable per-product per-channel inventory bufferFormula: Channel Available = POS Available - Safety Buffer; prevents overselling during sync delays; critical for Amazon (2-min) and Google (30-min) latency2026-02-17
98Dual FulfillmentSupport both FBA and FBM for AmazonFBA inventory tracked separately (Amazon manages); FBM uses POS pick-pack-ship workflow; per-product fulfillment method configuration2026-02-17
99Third-Party POS RulesShopify third-party POS integration complianceNon-native POS must use OAuth, support real-time sync, not bypass checkout; POS is source of truth with field ownership model controlling data flow2026-02-17
100Compound Tax Model3-level compound (State/County/City) replaces flat rate per locationVirginia model requires state + regional + local stacking; single flat rate insufficient for multi-jurisdiction compliance2026-02-19
101Tax Jurisdiction FKLocation references tax_jurisdictions table instead of storing flat rateDecouples tax configuration from location entity; enables shared jurisdictions and compound rate management2026-02-19
102Franchise Flagis_franchise boolean on locations tableDistinguishes franchise vs company-owned locations for operational rules, reporting, and fee structures2026-02-19
103Location Access Informationaluser_locations no longer restricts transaction processing; assignments used for defaults and reporting onlySimplifies permission model; all users can operate at any tenant location2026-02-19
104Register IP LimitMax 2 IP address changes per rolling 365 days, tracked in register_ip_changes audit tablePrevents frequent device swapping; ensures hardware stability and audit traceability2026-02-19
105Register Retire SafetyOWNER-only with type-to-confirm ‘RETIRE’Prevents accidental permanent decommission; strongest safety for irreversible action2026-02-19
106Shift SimplificationSimple clock-in/clock-out replaces full shift management (shift types, assignments, handoff notes removed)Full shift scheduling adds complexity without proportional value; clock-in/out sufficient for time tracking and payroll2026-02-19
107Zone RemovalZones within locations removed; per-location inventory tracking onlyZone sub-divisions added complexity without sufficient operational value; per-location granularity sufficient for current scale2026-02-19
108RFID ScopeCounting only — strip lifecycle fields (sold_at, transferred_at)RFID used exclusively for inventory counting; sales and receiving handled by barcode Scanner; simplifies tag status to (active, void, lost)2026-02-25
109Build Custom RaptagBuild React Native app (not buy off-shelf)Full control over RFID counting UX, offline-first with SQLite, Zebra SDK integration, multi-operator support2026-02-25
110Chunked Upload5,000 events per chunk with idempotent dedupEnterprise scale (100K+ tags) requires chunked sync; UNIQUE(session_id, epc) constraint makes retries safe; resume via upload-status endpoint2026-02-25
111Multi-Operator SessionsUp to 10 operators per session with section assignmentLarge stores need parallel counting; session_operators table tracks who scanned where; server deduplicates by highest RSSI2026-02-25
112Auto-Save30-second SQLite checkpoint flush + session recoveryProtects against data loss from app crashes, battery death; recovery dialog on restart with Resume/Discard options2026-02-25
113EPC Serial NumberingPostgreSQL SEQUENCE per tenant (not column-based)Concurrent-safe serial assignment; avoids race conditions from last_serial_number column approach2026-02-25

Document Information

AttributeValue
Version7.0.0
Created2026-02-25
Updated2026-03-02
SourceBRD v20.0 (19,900+ lines, 7 modules, 113 decisions)
AuthorClaude Code
StatusActive
PartII - Architecture
Chapter05 of 9

Change Log

VersionDateChanges
7.0.02026-03-02Unified web app: 33 “Nexus Admin” references replaced with “Nexus POS” or role-based descriptions. 2 sequence diagram participants updated (Nexus Admin→Nexus POS). POS Client participant removed from markdown workflow diagram. Footer updated to 7.0.0.
4.0.02026-02-25BRD v20.0 integrated as Chapter 08: Architecture Components

Next Chapter: Chapter 06: Database Strategy


This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 06: Database Strategy

PostgreSQL 16 on Shared Infrastructure


6.1 Overview

This chapter defines the database strategy for the POS Platform, using PostgreSQL 16 on shared infrastructure. The strategy balances performance, isolation, and operational simplicity for a multi-tenant SaaS application.

Key Decisions

DecisionChoiceRationale
Database EnginePostgreSQL 16JSONB support, excellent concurrency, mature ecosystem
Multi-TenancyRow-Level Security (RLS)Database-enforced isolation, simpler ops, no schema sprawl
Shared Tablesshared. schemaPlatform-wide tenants, subscription plans, feature flags
Connection PoolingPgBouncerEssential for multi-tenant connection efficiency
HostingShared container (postgres16)Existing infrastructure, reduced ops complexity

6.2 Infrastructure Architecture

Physical Deployment

┌─────────────────────────────────────────────────────────────────────────────┐
│                         SYNOLOGY NAS (192.168.1.26)                         │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                             │
│   ┌─────────────────────────────────────────────────────────────────────┐   │
│   │                      PostgreSQL 16 Container                         │   │
│   │                        (postgres16)                                  │   │
│   │                                                                      │   │
│   │   Port: 5433 (external) → 5432 (internal)                           │   │
│   │   Data: /volume1/docker/postgres/data                               │   │
│   │   Network: postgres_default                                          │   │
│   │                                                                      │   │
│   │   ┌───────────────────────────────────────────────────────────────┐ │   │
│   │   │                   pos_platform Database                        │ │   │
│   │   │                                                                │ │   │
│   │   │   ┌──────────────┐   ┌─────────────────────────────────────┐  │ │   │
│   │   │   │   shared     │   │          public schema               │  │ │   │
│   │   │   │   schema     │   │   (all tenant tables with RLS)       │  │ │   │
│   │   │   │              │   │                                      │  │ │   │
│   │   │   │ tenants      │   │ products     (tenant_id + RLS)       │  │ │   │
│   │   │   │ plans        │   │ orders       (tenant_id + RLS)       │  │ │   │
│   │   │   │ features     │   │ customers    (tenant_id + RLS)       │  │ │   │
│   │   │   │              │   │ inventory    (tenant_id + RLS)       │  │ │   │
│   │   │   │              │   │ ... all other tenant tables          │  │ │   │
│   │   │   └──────────────┘   └─────────────────────────────────────┘  │ │   │
│   │   │                                                                │ │   │
│   │   └───────────────────────────────────────────────────────────────┘ │   │
│   │                                                                      │   │
│   │   Other Databases: salessight_db, stanly_db, shopsyncflow_db, ...  │   │
│   │                                                                      │   │
│   └─────────────────────────────────────────────────────────────────────┘   │
│                                                                             │
│   ┌─────────────────────┐         ┌──────────────────────────────────────┐ │
│   │   PgBouncer         │◄───────►│       Application Containers         │ │
│   │   Port: 6432        │         │       (pos-api, pos-admin, etc.)     │ │
│   └─────────────────────┘         └──────────────────────────────────────┘ │
│                                                                             │
└─────────────────────────────────────────────────────────────────────────────┘

Database Creation

-- Create the main POS platform database
CREATE DATABASE pos_platform
    WITH OWNER = postgres
    ENCODING = 'UTF8'
    LC_COLLATE = 'en_US.UTF-8'
    LC_CTYPE = 'en_US.UTF-8'
    TEMPLATE = template0;

-- Connect to the new database
\c pos_platform

-- Enable required extensions
CREATE EXTENSION IF NOT EXISTS "uuid-ossp";       -- UUID generation
CREATE EXTENSION IF NOT EXISTS "pgcrypto";        -- Cryptographic functions
CREATE EXTENSION IF NOT EXISTS "btree_gist";      -- GiST index support
CREATE EXTENSION IF NOT EXISTS "pg_trgm";         -- Trigram text search

-- Create the shared schema for platform-wide tables
CREATE SCHEMA IF NOT EXISTS shared;

-- Grant usage to application role
GRANT USAGE ON SCHEMA shared TO pos_app;
GRANT USAGE ON SCHEMA public TO pos_app;

6.3 Row-Level Security (RLS) Architecture

Why Row-Level Security?

ApproachProsConsOur Choice
Row-level (RLS)Single schema, simpler ops, database-enforced isolation, no schema sprawlAll tenants share tablesYes
Schema-per-tenantStrong logical isolation, easy per-tenant backupMany schemas, complex migrations per schema, connection overheadNo
Database-per-tenantMaximum physical isolationHigh resource usage, complex managementNo

Row-Level Security was selected because the BRD v19.0 data models already include tenant_id UUID on every tenant-scoped table (135+ occurrences across all modules). RLS enforces isolation at the database level as defense-in-depth, preventing accidental cross-tenant data access even if application code has bugs.

How RLS Works

All tenants share the same tables in the public schema. Every tenant-scoped table includes a tenant_id UUID NOT NULL column. PostgreSQL RLS policies automatically filter rows so each tenant can only see and modify their own data.

┌─────────────────────────────────────────────────────────────────┐
│                  RLS Data Flow                                    │
├─────────────────────────────────────────────────────────────────┤
│                                                                   │
│  1. Request arrives for tenant "nexus"                           │
│     ┌─────────────────────────────────┐                          │
│     │  POST /api/products             │                          │
│     │  Authorization: Bearer <jwt>    │                          │
│     └──────────────┬──────────────────┘                          │
│                    │                                              │
│  2. Middleware extracts tenant_id from JWT                        │
│                    │                                              │
│  3. Application sets PostgreSQL session variable                 │
│     ┌─────────────────────────────────┐                          │
│     │  SET app.current_tenant =       │                          │
│     │    'a1b2c3d4-...-tenant-uuid'   │                          │
│     └──────────────┬──────────────────┘                          │
│                    │                                              │
│  4. Query executes — RLS policy filters automatically            │
│     ┌─────────────────────────────────┐                          │
│     │  SELECT * FROM products;        │                          │
│     │  -- RLS adds: WHERE tenant_id   │                          │
│     │  -- = 'a1b2c3d4-...'            │                          │
│     └─────────────────────────────────┘                          │
│                                                                   │
│  Result: Only nexus's products returned. Other tenants           │
│  invisible even without WHERE clause in application code.        │
│                                                                   │
└─────────────────────────────────────────────────────────────────┘

RLS Policy Implementation

-- Step 1: Add tenant_id to every tenant-scoped table
-- (Already present in schema design — see Chapter 07)

-- Step 2: Enable RLS on each tenant-scoped table
ALTER TABLE products ENABLE ROW LEVEL SECURITY;
ALTER TABLE products FORCE ROW LEVEL SECURITY;

-- Step 3: Create isolation policy
CREATE POLICY tenant_isolation ON products
    USING (tenant_id = current_setting('app.current_tenant')::uuid);

-- The USING clause applies to SELECT, UPDATE, DELETE
-- For INSERT, add a WITH CHECK clause to prevent inserting for wrong tenant
CREATE POLICY tenant_insert ON products
    FOR INSERT
    WITH CHECK (tenant_id = current_setting('app.current_tenant')::uuid);

Application Tenant Context (TypeScript Middleware)

// middleware/tenantMiddleware.ts
import { Request, Response, NextFunction } from 'express';
import { PrismaClient } from '@prisma/client';
import { redis } from '../cache';

interface TenantInfo {
  id: string;
  name: string;
  subdomain: string;
  isActive: boolean;
  plan: string;
}

export function createTenantMiddleware(prisma: PrismaClient) {
  return async (req: Request, res: Response, next: NextFunction) => {
    try {
      // 1. Extract subdomain from request
      const subdomain = extractSubdomain(req.hostname);
      if (!subdomain) {
        return res.status(400).json({
          error: 'ERR-5001',
          message: 'Tenant subdomain required'
        });
      }

      // 2. Resolve tenant (cache-first, then DB)
      let tenant = await redis.get(`tenant:${subdomain}`);
      if (!tenant) {
        const dbTenant = await prisma.tenant.findUnique({
          where: { subdomain }
        });
        if (!dbTenant || !dbTenant.isActive) {
          return res.status(404).json({
            error: 'ERR-5002',
            message: 'Tenant not found or inactive'
          });
        }
        tenant = JSON.stringify(dbTenant);
        await redis.set(`tenant:${subdomain}`, tenant, 'EX', 300);
      }

      const tenantInfo: TenantInfo = JSON.parse(tenant as string);

      // 3. Set PostgreSQL RLS context for this request
      await prisma.$executeRawUnsafe(
        `SET app.current_tenant = '${tenantInfo.id}'`
      );

      // 4. Attach tenant to request
      req.tenantId = tenantInfo.id;
      req.tenantInfo = tenantInfo;

      next();
    } catch (error) {
      next(error);
    }
  };
}

function extractSubdomain(hostname: string): string | null {
  const parts = hostname.split('.');
  // nexus.pos-platform.com → 'nexus'
  if (parts.length >= 3) {
    return parts[0];
  }
  return null;
}

Benefits of RLS

  • Simpler operations: Single schema, no per-tenant schema migrations
  • No schema sprawl: 100 tenants = same number of tables (not 100x)
  • Simpler connection pooling: Shared pool for all tenants (no search_path switching)
  • Database-enforced isolation: Even buggy application code cannot leak data
  • Easier migrations: ALTER TABLE once, applies to all tenants
  • Matches BRD data models: 135+ tenant_id FK occurrences already in BRD v19.0

Trade-offs

  • Less physical isolation than schema-per-tenant (mitigated by RLS enforcement)
  • All tenants share the same table structure (schema flexibility limited)
  • RLS policies must be applied to every tenant-scoped table (automated via migration scripts)
  • Per-tenant backup requires WHERE tenant_id = X exports instead of pg_dump -n schema

Reference: See Chapter 04, Section L.10A.4 for the full multi-tenancy decision analysis, comparison matrix, and TypeScript middleware implementation details.


6.4 Connection Pooling Strategy

PgBouncer Configuration

; /etc/pgbouncer/pgbouncer.ini

[databases]
; Route all connections through pooler
pos_platform = host=postgres16 port=5432 dbname=pos_platform

[pgbouncer]
; Pool mode: transaction (best for multi-tenant with RLS)
pool_mode = transaction

; Pooler ports
listen_addr = 0.0.0.0
listen_port = 6432

; Authentication
auth_type = md5
auth_file = /etc/pgbouncer/userlist.txt

; Pool sizing
; With RLS, all tenants share the same pool (no per-schema pools needed)
default_pool_size = 20
max_client_conn = 1000
min_pool_size = 5

; Reserve connections for admin
reserve_pool_size = 5
reserve_pool_timeout = 3

; Connection limits
max_db_connections = 100
max_user_connections = 100

; Timeouts
server_connect_timeout = 5
server_idle_timeout = 60
server_lifetime = 3600
query_timeout = 30

; Logging
log_connections = 0
log_disconnections = 0
log_pooler_errors = 1
stats_period = 60

Pool Mode Comparison

ModeBehaviorUse Case
SessionConnection per sessionLong-running sessions
TransactionConnection per transactionMulti-tenant APIs
StatementConnection per statementRead replicas only

Recommendation: Use transaction mode for the POS API to maximize connection reuse across tenants. With RLS, the tenant context is set via SET app.current_tenant at the start of each transaction, so connection reuse is safe.

Docker Compose Integration

# docker-compose.yml
services:
  pgbouncer:
    image: bitnami/pgbouncer:latest
    container_name: pos-pgbouncer
    environment:
      - PGBOUNCER_DATABASE=pos_platform
      - PGBOUNCER_PORT=6432
      - PGBOUNCER_POOL_MODE=transaction
      - PGBOUNCER_MAX_CLIENT_CONN=1000
      - PGBOUNCER_DEFAULT_POOL_SIZE=20
      - POSTGRESQL_HOST=postgres16
      - POSTGRESQL_PORT=5432
      - POSTGRESQL_USERNAME=pos_app
      - POSTGRESQL_PASSWORD=${DB_PASSWORD}
    ports:
      - "6432:6432"
    networks:
      - postgres_default
    depends_on:
      - postgres16
    healthcheck:
      test: ["CMD", "pg_isready", "-h", "localhost", "-p", "6432"]
      interval: 10s
      timeout: 5s
      retries: 5

networks:
  postgres_default:
    external: true

6.5 Backup and Restore

Backup Strategy Overview

Backup TypeFrequencyRetentionPurpose
Full DatabaseDaily30 daysDisaster recovery
Tenant Data ExportOn-demand90 daysTenant migration, recovery, compliance
WAL ArchivesContinuous7 daysPoint-in-time recovery

With RLS architecture, all tenant data resides in the same database and schema. Full database backups capture everything. Tenant-specific exports use WHERE tenant_id = X to extract individual tenant data.

Full Database Backup

#!/bin/bash
# /volume1/docker/scripts/backup-pos-full.sh

DATE=$(date +%Y%m%d_%H%M%S)
BACKUP_DIR="/volume1/backup/pos_platform"
CONTAINER="postgres16"
DB_NAME="pos_platform"

# Create backup directory
mkdir -p "$BACKUP_DIR/full"

# Full database dump with compression
docker exec $CONTAINER pg_dump \
    -U postgres \
    -d $DB_NAME \
    -Fc \
    -Z 9 \
    -f /tmp/pos_platform_${DATE}.dump

# Copy to backup location
docker cp $CONTAINER:/tmp/pos_platform_${DATE}.dump \
    "$BACKUP_DIR/full/"

# Cleanup container temp file
docker exec $CONTAINER rm /tmp/pos_platform_${DATE}.dump

# Remove backups older than 30 days
find "$BACKUP_DIR/full" -name "*.dump" -mtime +30 -delete

echo "Full backup completed: pos_platform_${DATE}.dump"

Tenant-Specific Data Export

With RLS, per-tenant backup is a data export using SQL queries filtered by tenant_id:

#!/bin/bash
# /volume1/docker/scripts/export-tenant.sh
# Usage: ./export-tenant.sh <tenant-uuid>

TENANT_ID=$1
DATE=$(date +%Y%m%d_%H%M%S)
BACKUP_DIR="/volume1/backup/pos_platform/tenants"
CONTAINER="postgres16"
DB_NAME="pos_platform"

if [ -z "$TENANT_ID" ]; then
    echo "Usage: $0 <tenant-uuid>"
    exit 1
fi

# Create backup directory
mkdir -p "$BACKUP_DIR/$TENANT_ID"

# Export tenant data using COPY with WHERE clause
# This exports each tenant-scoped table filtered by tenant_id
docker exec $CONTAINER psql -U postgres -d $DB_NAME -c "
    -- Export products for this tenant
    COPY (SELECT * FROM products WHERE tenant_id = '$TENANT_ID')
        TO '/tmp/tenant_products.csv' WITH CSV HEADER;
    -- Export customers for this tenant
    COPY (SELECT * FROM customers WHERE tenant_id = '$TENANT_ID')
        TO '/tmp/tenant_customers.csv' WITH CSV HEADER;
    -- Export orders for this tenant
    COPY (SELECT * FROM orders WHERE tenant_id = '$TENANT_ID')
        TO '/tmp/tenant_orders.csv' WITH CSV HEADER;
    -- ... repeat for all tenant-scoped tables
"

# Package into tar archive
docker exec $CONTAINER tar czf /tmp/tenant_${TENANT_ID}_${DATE}.tar.gz \
    /tmp/tenant_*.csv

# Copy to backup location
docker cp $CONTAINER:/tmp/tenant_${TENANT_ID}_${DATE}.tar.gz \
    "$BACKUP_DIR/$TENANT_ID/"

# Cleanup
docker exec $CONTAINER rm /tmp/tenant_*.csv /tmp/tenant_${TENANT_ID}_${DATE}.tar.gz

echo "Tenant export completed: tenant_${TENANT_ID}_${DATE}.tar.gz"

Tenant Data Restore

-- Restore tenant data from export
-- Step 1: Delete existing tenant data (if re-importing)
BEGIN;

DELETE FROM order_items WHERE order_id IN (
    SELECT id FROM orders WHERE tenant_id = 'target-tenant-uuid'
);
DELETE FROM orders WHERE tenant_id = 'target-tenant-uuid';
DELETE FROM inventory_levels WHERE tenant_id = 'target-tenant-uuid';
DELETE FROM variants WHERE product_id IN (
    SELECT id FROM products WHERE tenant_id = 'target-tenant-uuid'
);
DELETE FROM products WHERE tenant_id = 'target-tenant-uuid';
DELETE FROM customers WHERE tenant_id = 'target-tenant-uuid';
-- ... repeat for all tenant-scoped tables in dependency order

-- Step 2: Import from CSV
COPY products FROM '/tmp/tenant_products.csv' WITH CSV HEADER;
COPY customers FROM '/tmp/tenant_customers.csv' WITH CSV HEADER;
COPY orders FROM '/tmp/tenant_orders.csv' WITH CSV HEADER;
-- ... repeat for all tables

COMMIT;

Tenant Migration (Between Databases)

-- Export tenant to SQL for migration to a different server
-- Uses pg_dump with row-level filter via a view

-- Step 1: Create temporary view filtered by tenant
CREATE TEMP VIEW export_products AS
    SELECT * FROM products WHERE tenant_id = 'source-tenant-uuid';

-- Step 2: Use COPY to export
COPY (SELECT * FROM export_products) TO '/tmp/migration_products.csv' WITH CSV HEADER;

-- Step 3: On target server, COPY FROM with updated tenant_id if needed
-- Step 4: Update shared.tenants registry on target

6.6 Performance Considerations

RLS Performance

RLS policy overhead is minimal. PostgreSQL evaluates the USING clause as part of the query plan, effectively adding a WHERE tenant_id = X filter. With proper indexing, this has negligible impact:

-- Composite indexes with tenant_id as leading column
-- These are critical for RLS performance
CREATE INDEX idx_products_tenant ON products(tenant_id);
CREATE INDEX idx_products_tenant_sku ON products(tenant_id, sku);
CREATE INDEX idx_orders_tenant_created ON orders(tenant_id, created_at);
CREATE INDEX idx_inventory_tenant_location ON inventory_levels(tenant_id, location_id);
CREATE INDEX idx_customers_tenant_email ON customers(tenant_id, email);

-- The query planner uses these indexes to efficiently filter by tenant
-- before applying any additional WHERE clauses

RLS Performance Benchmarks (expected):

ScenarioWithout RLSWith RLSOverhead
Simple SELECT0.5ms0.6ms~20%
JOIN 3 tables2.1ms2.3ms~10%
Aggregate query5.0ms5.2ms~4%

The overhead decreases proportionally as query complexity increases, since the tenant_id filter is a simple equality check on an indexed column.

Table Partitioning Strategy

For high-volume time-series tables, use declarative partitioning:

-- Partition inventory_transactions by month
CREATE TABLE inventory_transactions (
    id BIGSERIAL,
    tenant_id UUID NOT NULL,
    variant_id INT NOT NULL,
    location_id INT NOT NULL,
    transaction_type VARCHAR(20) NOT NULL,
    quantity_change INT NOT NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    -- ... other columns
    PRIMARY KEY (id, created_at)
) PARTITION BY RANGE (created_at);

-- Create monthly partitions
CREATE TABLE inventory_transactions_2025_01
    PARTITION OF inventory_transactions
    FOR VALUES FROM ('2025-01-01') TO ('2025-02-01');

CREATE TABLE inventory_transactions_2025_02
    PARTITION OF inventory_transactions
    FOR VALUES FROM ('2025-02-01') TO ('2025-03-01');

-- RLS policies apply to the parent table and are inherited by partitions
ALTER TABLE inventory_transactions ENABLE ROW LEVEL SECURITY;
ALTER TABLE inventory_transactions FORCE ROW LEVEL SECURITY;
CREATE POLICY tenant_isolation ON inventory_transactions
    USING (tenant_id = current_setting('app.current_tenant')::uuid);

-- Automate partition creation
CREATE OR REPLACE FUNCTION create_monthly_partitions()
RETURNS VOID AS $$
DECLARE
    next_month DATE;
    partition_name TEXT;
    start_date DATE;
    end_date DATE;
BEGIN
    -- Create partitions for next 3 months
    FOR i IN 0..2 LOOP
        next_month := date_trunc('month', CURRENT_DATE + (i || ' months')::interval);
        start_date := next_month;
        end_date := next_month + '1 month'::interval;
        partition_name := 'inventory_transactions_' || to_char(next_month, 'YYYY_MM');

        -- Check if partition exists
        IF NOT EXISTS (
            SELECT 1 FROM pg_class c
            JOIN pg_namespace n ON c.relnamespace = n.oid
            WHERE n.nspname = 'public'
            AND c.relname = partition_name
        ) THEN
            EXECUTE format(
                'CREATE TABLE %I PARTITION OF inventory_transactions
                 FOR VALUES FROM (%L) TO (%L)',
                partition_name, start_date, end_date
            );
        END IF;
    END LOOP;
END;
$$ LANGUAGE plpgsql;

Connection Pooling Metrics

Monitor these key metrics in PgBouncer:

-- Connect to PgBouncer admin console
-- psql -h localhost -p 6432 -U postgres pgbouncer

-- Show pool status
SHOW POOLS;

-- Key metrics to monitor:
-- cl_active: Active client connections
-- cl_waiting: Clients waiting for connection
-- sv_active: Active server connections
-- sv_idle: Idle server connections
-- sv_used: Server connections in use

-- Show statistics
SHOW STATS;

-- Alert thresholds:
-- cl_waiting > 10: Pool exhaustion risk
-- sv_active / default_pool_size > 0.8: Near capacity

Query Timeout Configuration

-- Set statement timeout to prevent long-running queries
SET statement_timeout = '30s';

-- For specific operations, extend timeout
SET LOCAL statement_timeout = '5m';

-- Connection-level setting in PgBouncer
; query_timeout = 30

-- PostgreSQL server-level (postgresql.conf)
statement_timeout = 30000  -- 30 seconds
lock_timeout = 10000       -- 10 seconds
idle_in_transaction_session_timeout = 60000  -- 1 minute

Memory Configuration

# postgresql.conf optimizations for multi-tenant RLS

# Shared memory (25% of RAM)
shared_buffers = 4GB

# Work memory per query (be conservative with many concurrent tenants)
work_mem = 64MB

# Maintenance operations
maintenance_work_mem = 512MB

# Effective cache size (75% of RAM)
effective_cache_size = 12GB

# Connection limits
max_connections = 200  # Higher limit, pooler handles distribution

# WAL settings
wal_buffers = 64MB
checkpoint_completion_target = 0.9
max_wal_size = 2GB
min_wal_size = 512MB

# Query planning
random_page_cost = 1.1  # SSD storage
effective_io_concurrency = 200  # SSD storage

6.7 High Availability Considerations

Replication Setup (Future)

# docker-compose-ha.yml (for future HA deployment)
services:
  postgres-primary:
    image: postgres:16-alpine
    environment:
      - POSTGRES_REPLICATION_MODE=master
      - POSTGRES_REPLICATION_USER=replicator
      - POSTGRES_REPLICATION_PASSWORD=${REPL_PASSWORD}
    volumes:
      - postgres-primary-data:/var/lib/postgresql/data

  postgres-replica:
    image: postgres:16-alpine
    environment:
      - POSTGRES_REPLICATION_MODE=slave
      - POSTGRES_MASTER_HOST=postgres-primary
      - POSTGRES_REPLICATION_USER=replicator
      - POSTGRES_REPLICATION_PASSWORD=${REPL_PASSWORD}
    volumes:
      - postgres-replica-data:/var/lib/postgresql/data
    depends_on:
      - postgres-primary

Read Replica Routing

# PgBouncer configuration for read replicas
[databases]
pos_platform = host=postgres-primary port=5432 dbname=pos_platform
pos_platform_ro = host=postgres-replica port=5432 dbname=pos_platform

Application routing:

// db/tenantPrisma.ts
import { PrismaClient } from '@prisma/client';

const globalPrisma = new PrismaClient({
  datasources: {
    db: { url: process.env.DATABASE_URL }
  },
  log: process.env.NODE_ENV === 'development'
    ? ['query', 'info', 'warn', 'error']
    : ['error']
});

/**
 * Creates a tenant-scoped Prisma client extension.
 * Every query automatically sets the RLS tenant context.
 */
export function createTenantClient(tenantId: string) {
  return globalPrisma.$extends({
    query: {
      async $allOperations({ args, query }) {
        // Set RLS context before every query
        await globalPrisma.$executeRawUnsafe(
          `SET app.current_tenant = '${tenantId}'`
        );
        return query(args);
      }
    }
  });
}

// Connection pool managed by Prisma + PgBouncer
// PgBouncer config in pgbouncer.ini (see Section 6.4)

6.8 Monitoring and Alerting

Key Database Metrics

-- Database size per tenant (RLS approach)
SELECT
    tenant_id,
    t.name AS tenant_name,
    pg_size_pretty(SUM(pg_column_size(p.*))) AS products_size
FROM products p
JOIN shared.tenants t ON t.id = p.tenant_id
GROUP BY tenant_id, t.name
ORDER BY SUM(pg_column_size(p.*)) DESC;

-- Approximate tenant data size across all tables
SELECT
    t.name AS tenant_name,
    COUNT(DISTINCT p.id) AS product_count,
    COUNT(DISTINCT o.id) AS order_count,
    COUNT(DISTINCT c.id) AS customer_count
FROM shared.tenants t
LEFT JOIN products p ON p.tenant_id = t.id
LEFT JOIN orders o ON o.tenant_id = t.id
LEFT JOIN customers c ON c.tenant_id = t.id
GROUP BY t.name
ORDER BY COUNT(DISTINCT o.id) DESC;

-- Active connections (all tenants share the same pool)
SELECT
    COUNT(*) AS total_connections,
    COUNT(*) FILTER (WHERE state = 'active') AS active,
    COUNT(*) FILTER (WHERE state = 'idle') AS idle,
    COUNT(*) FILTER (WHERE state = 'idle in transaction') AS idle_in_txn
FROM pg_stat_activity
WHERE datname = 'pos_platform';

-- Table bloat check
SELECT
    schemaname || '.' || relname AS table_name,
    pg_size_pretty(pg_relation_size(schemaname || '.' || relname)) AS size,
    n_dead_tup AS dead_tuples,
    last_autovacuum
FROM pg_stat_user_tables
WHERE schemaname = 'public'
  AND n_dead_tup > 10000
ORDER BY n_dead_tup DESC
LIMIT 20;

-- Slow queries (requires pg_stat_statements)
SELECT
    query,
    calls,
    mean_exec_time::numeric(10,2) AS avg_ms,
    total_exec_time::numeric(10,2) AS total_ms
FROM pg_stat_statements
ORDER BY mean_exec_time DESC
LIMIT 20;

Alerting Thresholds

MetricWarningCriticalAction
Connection usage70%90%Scale pool, investigate
Disk usage70%85%Cleanup, expand storage
Replication lag10s60sCheck network, replica health
Long-running queries30s60sInvestigate, possibly kill
Dead tuples1M5MForce vacuum
Cache hit ratio<95%<90%Increase shared_buffers

6.9 Security Configuration

Role-Based Access

-- Create application role (minimal privileges)
CREATE ROLE pos_app WITH LOGIN PASSWORD 'secure_password';
GRANT CONNECT ON DATABASE pos_platform TO pos_app;
GRANT USAGE ON SCHEMA shared TO pos_app;
GRANT USAGE ON SCHEMA public TO pos_app;

-- Grant table access in public schema (RLS enforces tenant isolation)
GRANT SELECT, INSERT, UPDATE, DELETE ON ALL TABLES IN SCHEMA public TO pos_app;
GRANT ALL ON ALL SEQUENCES IN SCHEMA public TO pos_app;

-- Default privileges for future tables
ALTER DEFAULT PRIVILEGES IN SCHEMA public
    GRANT SELECT, INSERT, UPDATE, DELETE ON TABLES TO pos_app;
ALTER DEFAULT PRIVILEGES IN SCHEMA public
    GRANT ALL ON SEQUENCES TO pos_app;

-- RLS enforces that pos_app can only see rows for the current tenant
-- This is defense-in-depth: even with full table access, RLS filters rows

-- Create admin role (elevated privileges, bypasses RLS)
CREATE ROLE pos_admin WITH LOGIN PASSWORD 'admin_password' BYPASSRLS;
GRANT ALL PRIVILEGES ON DATABASE pos_platform TO pos_admin;

-- Create read-only role (for reporting, respects RLS)
CREATE ROLE pos_readonly WITH LOGIN PASSWORD 'readonly_password';
GRANT CONNECT ON DATABASE pos_platform TO pos_readonly;
GRANT SELECT ON ALL TABLES IN SCHEMA shared TO pos_readonly;
GRANT SELECT ON ALL TABLES IN SCHEMA public TO pos_readonly;
-- RLS policies still apply — readonly user must SET app.current_tenant

RLS Security Notes

-- FORCE ROW LEVEL SECURITY ensures RLS applies even to table owners
-- Without FORCE, the table owner bypasses RLS
ALTER TABLE products FORCE ROW LEVEL SECURITY;

-- The pos_admin role has BYPASSRLS for administrative operations
-- (tenant migration, cross-tenant reporting, data cleanup)
-- This role should ONLY be used for administrative tasks, never by the API

-- Verify RLS is enabled on all tenant-scoped tables
SELECT
    schemaname,
    tablename,
    rowsecurity
FROM pg_tables
WHERE schemaname = 'public'
ORDER BY tablename;

SSL/TLS Configuration

# postgresql.conf
ssl = on
ssl_cert_file = '/var/lib/postgresql/server.crt'
ssl_key_file = '/var/lib/postgresql/server.key'
ssl_ca_file = '/var/lib/postgresql/root.crt'
ssl_min_protocol_version = 'TLSv1.2'

# Require SSL for external connections
# pg_hba.conf
hostssl pos_platform pos_app 0.0.0.0/0 scram-sha-256

6.10 Quick Reference

Connection Strings

# Direct PostgreSQL connection
postgres://pos_app:password@192.168.1.26:5433/pos_platform

# Through PgBouncer (recommended)
postgres://pos_app:password@192.168.1.26:6432/pos_platform

# Application environment variables
DATABASE_URL=postgres://pos_app:password@pgbouncer:6432/pos_platform
DATABASE_URL_READONLY=postgres://pos_readonly:password@pgbouncer:6432/pos_platform_ro

Common Operations

# Connect to database
docker exec -it postgres16 psql -U postgres -d pos_platform

# List all tenants
docker exec postgres16 psql -U postgres -d pos_platform -c \
    "SELECT id, name, slug, status FROM shared.tenants;"

# Check row counts per tenant for a table
docker exec postgres16 psql -U postgres -d pos_platform -c \
    "SELECT tenant_id, COUNT(*) FROM products GROUP BY tenant_id;"

# Verify RLS is enabled
docker exec postgres16 psql -U postgres -d pos_platform -c \
    "SELECT tablename, rowsecurity FROM pg_tables WHERE schemaname = 'public';"

# Export specific tenant data
./export-tenant.sh <tenant-uuid>

# Vacuum full (maintenance window only)
docker exec postgres16 psql -U postgres -d pos_platform -c "VACUUM FULL ANALYZE products;"

RLS Quick Setup for New Tables

-- Template: Enable RLS on a new tenant-scoped table
ALTER TABLE <table_name> ENABLE ROW LEVEL SECURITY;
ALTER TABLE <table_name> FORCE ROW LEVEL SECURITY;

CREATE POLICY tenant_isolation ON <table_name>
    USING (tenant_id = current_setting('app.current_tenant')::uuid);

CREATE POLICY tenant_insert ON <table_name>
    FOR INSERT
    WITH CHECK (tenant_id = current_setting('app.current_tenant')::uuid);

CREATE INDEX idx_<table_name>_tenant ON <table_name>(tenant_id);

Next Chapter: Chapter 07: Schema Design - Detailed schema structure with 69 tables across 16 domains.


Document Information

AttributeValue
Version7.0.0
Created2025-12-29
Updated2026-03-02
AuthorClaude Code
StatusActive
PartIII - Database
Chapter06 of 9

This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 07: Schema Design

69 Tables Across 16 Domains


7.1 Overview

The POS Platform database consists of 69 tables organized into 16 functional domains. This chapter provides the complete schema design using a single-database, single-schema architecture with Row-Level Security (RLS) for tenant isolation.

All tenant-scoped tables include a tenant_id UUID NOT NULL column. PostgreSQL RLS policies automatically filter rows per tenant, ensuring data isolation at the database level.

Domain Summary

DomainTenant-ScopedTablesPurpose
1-2. Catalog (Products, Categories, Tags, Attributes, Pricing)Yes13Product catalog with SKU/variant model, categories, tags, attributes, pricing rules
3. Inventory & LocationsYes7Multi-location inventory tracking, purchase orders, transfers
4. Sales (Orders & Customers)Yes3Transactions and customer profiles
5. Customer Loyalty & Gift CardsYes5Loyalty tiers, points, gift card management, store credits
6-7. Returns & ReportingYes3Return processing and saved report configs
8. User PreferencesYes1Per-user view settings
9. Tenant ManagementNo (shared)6Platform tenant registry, users, sessions
10. Authentication & AuthorizationYes4Roles, permissions, tenant-user mapping, settings
11. Offline Sync InfrastructureYes3Device sync and checkpoints
12. Event InfrastructureYes2Transactional outbox and state machines
13. Cash Drawer OperationsYes6Shift and cash management
14. Payment ProcessingYes4Terminals and settlements
15. Tax ConfigurationYes3Compound tax jurisdictions (State/County/City)
16. RFID Module (Optional)Yes9Tag printing, scanning, counting subsystem
TOTAL69

7.2 Schema Architecture

Visual Diagram

┌─────────────────────────────────────────────────────────────────────────────┐
│                              pos_platform                                    │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                             │
│  ┌─────────────────────────────────────────────────────────────────────┐   │
│  │                      shared SCHEMA (6 tables)                        │   │
│  │                  Platform-wide, NO tenant_id, NO RLS                 │   │
│  │                                                                      │   │
│  │  ┌─────────────┐ ┌───────────────────┐ ┌─────────────────────────┐  │   │
│  │  │   tenants   │ │tenant_subscriptions│ │    tenant_modules      │  │   │
│  │  │  (registry) │ │   (billing)        │ │ (feature add-ons)      │  │   │
│  │  └─────────────┘ └───────────────────┘ └─────────────────────────┘  │   │
│  │  ┌─────────────────┐ ┌─────────────────────┐ ┌───────────────────┐  │   │
│  │  │     users       │ │    user_sessions    │ │  password_resets  │  │   │
│  │  │ (platform auth) │ │ (session tracking)  │ │   (recovery)      │  │   │
│  │  └─────────────────┘ └─────────────────────┘ └───────────────────┘  │   │
│  └─────────────────────────────────────────────────────────────────────┘   │
│                                     │                                       │
│                    All tenant-scoped tables reference                       │
│                    shared.tenants(id) via tenant_id FK                      │
│                                     │                                       │
│                                     ▼                                       │
│  ┌───────────────────────────────────────────────────────────────────────┐ │
│  │             public SCHEMA (63 tables, all with tenant_id + RLS)       │ │
│  │                                                                        │ │
│  │  Domain 1-2: Catalog (13)   Domain 3: Inventory (7)                   │ │
│  │  ┌────────────────────┐    ┌─────────────────────────┐                │ │
│  │  │ products      [T]  │    │ locations          [T]  │                │ │
│  │  │ variants      [T]  │    │ inventory_levels   [T]  │                │ │
│  │  │ brands        [T]  │    │ inventory_trans    [T]  │                │ │
│  │  │ categories    [T]  │    │ purchase_orders    [T]  │                │ │
│  │  │ collections   [T]  │    │ purchase_order_    [T]  │                │ │
│  │  │ tags          [T]  │    │   items                 │                │ │
│  │  │ product_coll  [T]  │    │ transfer_orders    [T]  │                │ │
│  │  │ product_tag   [T]  │    │ transfer_order_    [T]  │                │ │
│  │  │ product_groups[T]  │    │   items                 │                │ │
│  │  │ genders       [T]  │    └─────────────────────────┘                │ │
│  │  │ origins       [T]  │                                               │ │
│  │  │ fabrics       [T]  │    Domain 4: Sales (3)                        │ │
│  │  │ pricing_rules [T]  │    ┌─────────────────────────┐                │ │
│  │  └────────────────────┘    │ customers          [T]  │                │ │
│  │                            │ orders             [T]  │                │ │
│  │  Domain 10: Auth (4)       │ order_items        [T]  │                │ │
│  │  ┌────────────────────┐    └─────────────────────────┘                │ │
│  │  │ roles         [T]  │                                               │ │
│  │  │ role_perms    [T]  │    Domain 5: Loyalty (5)                      │ │
│  │  │ tenant_users  [T]  │    ┌─────────────────────────┐                │ │
│  │  │ tenant_settings[T] │    │ loyalty_accounts   [T]  │                │ │
│  │  └────────────────────┘    │ loyalty_trans      [T]  │                │ │
│  │                            │ gift_cards         [T]  │                │ │
│  │  Domain 8: Prefs (1)       │ gift_card_trans    [T]  │                │ │
│  │  ┌────────────────────┐    │ store_credits      [T]  │                │ │
│  │  │ item_view_    [T]  │    └─────────────────────────┘                │ │
│  │  │   settings         │                                               │ │
│  │  └────────────────────┘    Domain 6-7: Returns (3)                    │ │
│  │                            ┌─────────────────────────┐                │ │
│  │  Domain 12: Events (2)     │ returns            [T]  │                │ │
│  │  ┌────────────────────┐    │ return_items       [T]  │                │ │
│  │  │ event_outbox  [T]  │    │ reports            [T]  │                │ │
│  │  │ state_trans   [T]  │    └─────────────────────────┘                │ │
│  │  └────────────────────┘                                               │ │
│  │                            Domain 11: Sync (3)                        │ │
│  │  Domain 13: Cash (6)       ┌─────────────────────────┐                │ │
│  │  ┌────────────────────┐    │ devices            [T]  │                │ │
│  │  │ shifts        [T]  │    │ sync_queue         [T]  │                │ │
│  │  │ cash_drawers  [T]  │    │ sync_checkpoints   [T]  │                │ │
│  │  │ cash_counts   [T]  │    └─────────────────────────┘                │ │
│  │  │ cash_movements[T]  │                                               │ │
│  │  │ cash_drops    [T]  │    Domain 14: Payment (4)                     │ │
│  │  │ cash_pickups  [T]  │    ┌─────────────────────────┐                │ │
│  │  └────────────────────┘    │ payment_terminals  [T]  │                │ │
│  │                            │ payment_attempts   [T]  │                │ │
│  │  Domain 16: RFID (9)       │ payment_batches    [T]  │                │ │
│  │  ┌────────────────────┐    │ payment_recon      [T]  │                │ │
│  │  │ rfid_config   [T]  │    └─────────────────────────┘                │ │
│  │  │ rfid_printers [T]  │                                               │ │
│  │  │ rfid_templates[T]  │    Domain 15: Tax (3)                         │ │
│  │  │ rfid_print_   [T]  │    ┌─────────────────────────┐                │ │
│  │  │   jobs             │    │ tax_jurisdictions  [T]  │                │ │
│  │  │ rfid_tags     [T]  │    │ tax_rates          [T]  │                │ │
│  │  │ rfid_sessions [T]  │    │ location_tax_juris [T]  │                │ │
│  │  │ rfid_events   [T]  │    └─────────────────────────┘                │ │
│  │  │ rfid_mappings [T]  │                                               │ │
│  │  │ session_ops   [T]  │    [T] = has tenant_id column + RLS policy   │ │
│  │  └────────────────────┘                                               │ │
│  └───────────────────────────────────────────────────────────────────────┘ │
│                                                                             │
└─────────────────────────────────────────────────────────────────────────────┘

7.3 Complete CREATE TABLE Statements

All tables reside in a single database. The shared schema holds platform-wide tables (no tenant_id). The public schema holds all tenant-scoped tables with tenant_id UUID NOT NULL and RLS policies.

Enable Required Extensions

-- Run once on database creation
\c pos_platform

CREATE EXTENSION IF NOT EXISTS "uuid-ossp";
CREATE EXTENSION IF NOT EXISTS "pgcrypto";

-- Create shared schema
CREATE SCHEMA IF NOT EXISTS shared;

Shared Schema Tables (6 tables — no tenant_id)

Table: tenants

-- Tenant registry for multi-tenant SaaS architecture
CREATE TABLE shared.tenants (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    name VARCHAR(255) NOT NULL,
    slug VARCHAR(100) NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'active',
    tier VARCHAR(20) NOT NULL DEFAULT 'standard',
    contact_email VARCHAR(255) NOT NULL,
    contact_phone VARCHAR(20),
    billing_email VARCHAR(255),
    timezone VARCHAR(50) NOT NULL DEFAULT 'UTC',
    currency_code CHAR(3) NOT NULL DEFAULT 'USD',
    locale VARCHAR(10) NOT NULL DEFAULT 'en-US',
    trial_ends_at TIMESTAMPTZ,
    metadata JSONB,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    -- Constraints
    CONSTRAINT tenants_slug_unique UNIQUE (slug),
    CONSTRAINT tenants_status_check CHECK (status IN ('provisioning', 'active', 'suspended', 'cancelled', 'trial')),
    CONSTRAINT tenants_tier_check CHECK (tier IN ('free', 'starter', 'standard', 'enterprise'))
);

-- Indexes
CREATE INDEX idx_tenants_status ON shared.tenants(status);
CREATE INDEX idx_tenants_tier ON shared.tenants(tier);
CREATE INDEX idx_tenants_trial ON shared.tenants(trial_ends_at) WHERE trial_ends_at IS NOT NULL;

COMMENT ON TABLE shared.tenants IS 'Tenant/organization registry for multi-tenant SaaS architecture';
COMMENT ON COLUMN shared.tenants.slug IS 'URL-safe identifier used for subdomain routing';
COMMENT ON COLUMN shared.tenants.tier IS 'Subscription tier determining feature access';

Table: tenant_subscriptions

-- Billing and subscription plan tracking
CREATE TABLE shared.tenant_subscriptions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id) ON DELETE CASCADE,
    plan_id VARCHAR(50) NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'active',
    billing_cycle VARCHAR(20) NOT NULL,
    price_cents INT NOT NULL,
    currency_code CHAR(3) NOT NULL DEFAULT 'USD',
    location_limit INT NOT NULL DEFAULT 5,
    user_limit INT NOT NULL DEFAULT 10,
    device_limit INT NOT NULL DEFAULT 20,
    external_subscription_id VARCHAR(255),
    current_period_start TIMESTAMPTZ NOT NULL,
    current_period_end TIMESTAMPTZ NOT NULL,
    cancelled_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    -- Constraints
    CONSTRAINT subscriptions_status_check CHECK (status IN ('active', 'past_due', 'cancelled', 'paused')),
    CONSTRAINT subscriptions_cycle_check CHECK (billing_cycle IN ('monthly', 'annual'))
);

-- Indexes
CREATE INDEX idx_tenant_subscriptions_tenant ON shared.tenant_subscriptions(tenant_id);
CREATE INDEX idx_tenant_subscriptions_status ON shared.tenant_subscriptions(status);
CREATE INDEX idx_tenant_subscriptions_period ON shared.tenant_subscriptions(current_period_end);
CREATE INDEX idx_tenant_subscriptions_external ON shared.tenant_subscriptions(external_subscription_id)
    WHERE external_subscription_id IS NOT NULL;

COMMENT ON TABLE shared.tenant_subscriptions IS 'Billing and subscription plan tracking for each tenant';
COMMENT ON COLUMN shared.tenant_subscriptions.external_subscription_id IS 'Stripe/PayPal subscription ID for payment integration';

Table: tenant_modules

-- Optional module subscriptions (RFID, promotions, gift cards, etc.)
CREATE TABLE shared.tenant_modules (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id) ON DELETE CASCADE,
    module_code VARCHAR(50) NOT NULL,
    is_enabled BOOLEAN DEFAULT TRUE,
    activated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    expires_at TIMESTAMPTZ,
    monthly_fee_cents INT,
    trial_days_remaining INT,
    configuration JSONB DEFAULT '{}',
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    -- Constraints
    CONSTRAINT tenant_modules_unique UNIQUE (tenant_id, module_code),
    CONSTRAINT tenant_modules_code_check CHECK (module_code IN (
        'rfid', 'promotions', 'gift_cards', 'scheduling',
        'loyalty_advanced', 'analytics', 'ecommerce', 'b2b'
    ))
);

-- Indexes
CREATE INDEX idx_tenant_modules_code ON shared.tenant_modules(module_code) WHERE is_enabled = TRUE;
CREATE INDEX idx_tenant_modules_expiring ON shared.tenant_modules(expires_at)
    WHERE expires_at IS NOT NULL;

COMMENT ON TABLE shared.tenant_modules IS 'Optional add-on modules subscribed by each tenant';
COMMENT ON COLUMN shared.tenant_modules.module_code IS 'Identifier for the module (rfid, promotions, etc.)';
COMMENT ON COLUMN shared.tenant_modules.configuration IS 'Module-specific settings in JSON format';

Table: users

-- Platform-wide user accounts (can belong to multiple tenants)
CREATE TABLE shared.users (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    email VARCHAR(255) NOT NULL,
    password_hash VARCHAR(255) NOT NULL,
    first_name VARCHAR(50) NOT NULL,
    last_name VARCHAR(50) NOT NULL,
    phone VARCHAR(20),
    avatar_url VARCHAR(500),
    is_platform_admin BOOLEAN DEFAULT FALSE,
    email_verified BOOLEAN DEFAULT FALSE,
    email_verified_at TIMESTAMPTZ,
    last_login_at TIMESTAMPTZ,
    failed_login_count INT DEFAULT 0,
    locked_until TIMESTAMPTZ,
    mfa_enabled BOOLEAN DEFAULT FALSE,
    mfa_secret VARCHAR(255),
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    -- Constraints
    CONSTRAINT users_email_unique UNIQUE (email),
    CONSTRAINT users_email_format CHECK (email ~* '^[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}$')
);

-- Indexes
CREATE INDEX idx_users_name ON shared.users(last_name, first_name);
CREATE INDEX idx_users_locked ON shared.users(locked_until) WHERE locked_until IS NOT NULL;
CREATE INDEX idx_users_login ON shared.users(last_login_at);

COMMENT ON TABLE shared.users IS 'Platform-wide user accounts supporting multi-tenant membership';
COMMENT ON COLUMN shared.users.password_hash IS 'Argon2id password hash (memory-hard algorithm)';
COMMENT ON COLUMN shared.users.mfa_secret IS 'Encrypted TOTP secret for 2FA';

Table: user_sessions

-- Active user sessions across all tenants
CREATE TABLE shared.user_sessions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    user_id UUID NOT NULL REFERENCES shared.users(id) ON DELETE CASCADE,
    tenant_id UUID REFERENCES shared.tenants(id) ON DELETE CASCADE,
    session_token VARCHAR(255) NOT NULL,
    refresh_token VARCHAR(255),
    device_id UUID,
    ip_address INET NOT NULL,
    user_agent VARCHAR(500),
    device_type VARCHAR(20) NOT NULL DEFAULT 'web',
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    expires_at TIMESTAMPTZ NOT NULL,
    last_activity_at TIMESTAMPTZ DEFAULT NOW(),

    -- Constraints
    CONSTRAINT sessions_token_unique UNIQUE (session_token),
    CONSTRAINT sessions_refresh_unique UNIQUE (refresh_token),
    CONSTRAINT sessions_device_type_check CHECK (device_type IN ('web', 'mobile', 'pos_terminal', 'api'))
);

-- Indexes
CREATE INDEX idx_sessions_user ON shared.user_sessions(user_id);
CREATE INDEX idx_sessions_tenant ON shared.user_sessions(tenant_id) WHERE tenant_id IS NOT NULL;
CREATE INDEX idx_sessions_expiry ON shared.user_sessions(expires_at) WHERE is_active = TRUE;
CREATE INDEX idx_sessions_device ON shared.user_sessions(device_id) WHERE device_id IS NOT NULL;
CREATE INDEX idx_sessions_activity ON shared.user_sessions(last_activity_at);

COMMENT ON TABLE shared.user_sessions IS 'Active session tracking with multi-tenant context';
COMMENT ON COLUMN shared.user_sessions.tenant_id IS 'Current tenant context (NULL for platform-level sessions)';

Table: password_resets

-- Password reset token management
CREATE TABLE shared.password_resets (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    user_id UUID NOT NULL REFERENCES shared.users(id) ON DELETE CASCADE,
    token_hash VARCHAR(255) NOT NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    expires_at TIMESTAMPTZ NOT NULL,
    used_at TIMESTAMPTZ,
    ip_address INET NOT NULL,

    -- Constraints
    CONSTRAINT password_resets_token_unique UNIQUE (token_hash)
);

-- Indexes
CREATE INDEX idx_password_resets_user ON shared.password_resets(user_id);
CREATE INDEX idx_password_resets_expiry ON shared.password_resets(expires_at) WHERE used_at IS NULL;

COMMENT ON TABLE shared.password_resets IS 'Password reset token management with expiration';
COMMENT ON COLUMN shared.password_resets.token_hash IS 'SHA-256 hash of reset token (token sent to user)';

Public Schema Tables (58 tables — all with tenant_id + RLS)

The public schema contains all tenant-scoped tables. Every table includes:

  • tenant_id UUID NOT NULL — references shared.tenants(id)
  • id UUID PRIMARY KEY DEFAULT gen_random_uuid() — UUID primary keys
  • A composite index with tenant_id as the leading column
  • RLS policies applied (see Section 7.4)

Below are representative examples. For complete CREATE TABLE statements for all 64 tables, see Chapter 08 (Entity Specifications).

Example: products

CREATE TABLE products (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    sku VARCHAR(50) NOT NULL,
    name VARCHAR(255) NOT NULL,
    description TEXT,
    brand_id UUID REFERENCES brands(id) ON DELETE SET NULL,
    product_group_id UUID REFERENCES product_groups(id) ON DELETE SET NULL,
    gender_id UUID REFERENCES genders(id) ON DELETE SET NULL,
    origin_id UUID REFERENCES origins(id) ON DELETE SET NULL,
    fabric_id UUID REFERENCES fabrics(id) ON DELETE SET NULL,
    base_price DECIMAL(19,4) NOT NULL,
    cost_price DECIMAL(19,4) NOT NULL,
    is_active BOOLEAN DEFAULT TRUE,
    has_variants BOOLEAN DEFAULT FALSE,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT products_price_positive CHECK (base_price >= 0),
    CONSTRAINT products_cost_positive CHECK (cost_price >= 0)
);

-- Tenant isolation index (CRITICAL for RLS performance)
CREATE INDEX idx_products_tenant ON products(tenant_id);
CREATE UNIQUE INDEX idx_products_tenant_sku ON products(tenant_id, sku) WHERE deleted_at IS NULL;
CREATE INDEX idx_products_tenant_brand ON products(tenant_id, brand_id);
CREATE INDEX idx_products_tenant_active ON products(tenant_id, is_active)
    WHERE is_active = TRUE AND deleted_at IS NULL;

COMMENT ON TABLE products IS 'Product catalog — tenant-scoped with RLS';

Example: variants

CREATE TABLE variants (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    product_id UUID NOT NULL REFERENCES products(id) ON DELETE CASCADE,
    sku VARCHAR(50) NOT NULL,
    size VARCHAR(20),
    color VARCHAR(50),
    price_adjustment DECIMAL(19,4) DEFAULT 0.00,
    weight DECIMAL(10,3),
    barcode VARCHAR(50),
    is_active BOOLEAN DEFAULT TRUE,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW()
);

-- Tenant isolation indexes
CREATE INDEX idx_variants_tenant ON variants(tenant_id);
CREATE UNIQUE INDEX idx_variants_tenant_sku ON variants(tenant_id, sku) WHERE deleted_at IS NULL;
CREATE UNIQUE INDEX idx_variants_tenant_barcode ON variants(tenant_id, barcode)
    WHERE barcode IS NOT NULL AND deleted_at IS NULL;
CREATE INDEX idx_variants_tenant_product ON variants(tenant_id, product_id);

Example: orders

CREATE TABLE orders (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    order_number VARCHAR(50) NOT NULL,
    customer_id UUID REFERENCES customers(id),
    location_id UUID NOT NULL REFERENCES locations(id),
    employee_id UUID NOT NULL REFERENCES shared.users(id),
    status VARCHAR(20) NOT NULL DEFAULT 'open',
    subtotal DECIMAL(19,4) NOT NULL DEFAULT 0,
    tax_total DECIMAL(19,4) NOT NULL DEFAULT 0,
    discount_total DECIMAL(19,4) NOT NULL DEFAULT 0,
    grand_total DECIMAL(19,4) NOT NULL DEFAULT 0,
    payment_status VARCHAR(20) NOT NULL DEFAULT 'unpaid',
    notes TEXT,
    voided_at TIMESTAMPTZ,
    voided_by UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT orders_status_check CHECK (status IN ('pending', 'completed', 'refunded', 'voided', 'on_hold')),
    CONSTRAINT orders_payment_status_check CHECK (payment_status IN ('unpaid', 'partial', 'paid', 'refunded')),
    CONSTRAINT orders_amounts_positive CHECK (subtotal >= 0 AND tax_total >= 0 AND discount_total >= 0 AND grand_total >= 0)
);

-- Tenant isolation indexes
CREATE INDEX idx_orders_tenant ON orders(tenant_id);
CREATE UNIQUE INDEX idx_orders_tenant_number ON orders(tenant_id, order_number);
CREATE INDEX idx_orders_tenant_created ON orders(tenant_id, created_at DESC);
CREATE INDEX idx_orders_tenant_customer ON orders(tenant_id, customer_id);
CREATE INDEX idx_orders_tenant_location ON orders(tenant_id, location_id);
CREATE INDEX idx_orders_tenant_status ON orders(tenant_id, status);

Example: customers

CREATE TABLE customers (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    first_name VARCHAR(50) NOT NULL,
    last_name VARCHAR(50) NOT NULL,
    email VARCHAR(255),
    phone VARCHAR(20),
    loyalty_points INT DEFAULT 0,
    total_spent DECIMAL(19,4) DEFAULT 0,
    visit_count INT DEFAULT 0,
    notes TEXT,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT customers_points_positive CHECK (loyalty_points >= 0),
    CONSTRAINT customers_spent_positive CHECK (total_spent >= 0)
);

-- Tenant isolation indexes
CREATE INDEX idx_customers_tenant ON customers(tenant_id);
CREATE UNIQUE INDEX idx_customers_tenant_email ON customers(tenant_id, email)
    WHERE email IS NOT NULL;
CREATE INDEX idx_customers_tenant_name ON customers(tenant_id, last_name, first_name);
CREATE INDEX idx_customers_tenant_phone ON customers(tenant_id, phone)
    WHERE phone IS NOT NULL;

Example: locations

CREATE TABLE locations (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    code VARCHAR(20) NOT NULL,
    type VARCHAR(20) NOT NULL,
    address VARCHAR(255),
    city VARCHAR(100),
    state VARCHAR(50),
    postal_code VARCHAR(20),
    country CHAR(2) DEFAULT 'US',
    phone VARCHAR(20),
    is_active BOOLEAN DEFAULT TRUE,
    timezone VARCHAR(50) DEFAULT 'UTC',
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT locations_type_check CHECK (type IN ('store', 'warehouse', 'online', 'popup'))
);

-- Tenant isolation indexes
CREATE INDEX idx_locations_tenant ON locations(tenant_id);
CREATE UNIQUE INDEX idx_locations_tenant_code ON locations(tenant_id, code);

Example: inventory_levels

CREATE TABLE inventory_levels (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    variant_id UUID NOT NULL REFERENCES variants(id),
    location_id UUID NOT NULL REFERENCES locations(id),
    quantity_on_hand INT NOT NULL DEFAULT 0,
    quantity_committed INT NOT NULL DEFAULT 0,
    quantity_reserved INT NOT NULL DEFAULT 0,
    -- quantity_available is NEVER stored — computed at query time:
    -- available = on_hand - committed - reserved
    reorder_point INT DEFAULT 0,
    reorder_quantity INT DEFAULT 0,
    average_cost DECIMAL(19,4) DEFAULT 0.00,
    last_counted_at TIMESTAMPTZ,
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT inventory_unique UNIQUE (tenant_id, variant_id, location_id),
    CONSTRAINT inventory_levels_reserved_check CHECK (quantity_reserved >= 0),
    CONSTRAINT inventory_levels_committed_check CHECK (quantity_committed >= 0)
);

-- Tenant isolation indexes
CREATE INDEX idx_inventory_tenant ON inventory_levels(tenant_id);
CREATE INDEX idx_inventory_tenant_location ON inventory_levels(tenant_id, location_id);
CREATE INDEX idx_inventory_tenant_variant ON inventory_levels(tenant_id, variant_id);

7.4 RLS Policy Definitions

Every tenant-scoped table in the public schema must have RLS enabled with isolation policies. The application sets app.current_tenant via middleware before any query executes.

Master RLS Setup Script

-- ============================================================
-- RLS POLICY SETUP
-- Apply to all tenant-scoped tables in public schema
-- ============================================================

-- Helper function to apply RLS to a table
CREATE OR REPLACE FUNCTION apply_rls_policy(p_table_name TEXT)
RETURNS VOID AS $$
BEGIN
    -- Enable RLS
    EXECUTE format('ALTER TABLE %I ENABLE ROW LEVEL SECURITY', p_table_name);

    -- Force RLS even for table owners (defense-in-depth)
    EXECUTE format('ALTER TABLE %I FORCE ROW LEVEL SECURITY', p_table_name);

    -- SELECT, UPDATE, DELETE policy
    EXECUTE format(
        'CREATE POLICY tenant_isolation ON %I
            USING (tenant_id = current_setting(''app.current_tenant'')::uuid)',
        p_table_name
    );

    -- INSERT policy (prevent inserting rows for wrong tenant)
    EXECUTE format(
        'CREATE POLICY tenant_insert ON %I
            FOR INSERT
            WITH CHECK (tenant_id = current_setting(''app.current_tenant'')::uuid)',
        p_table_name
    );

    RAISE NOTICE 'RLS policies applied to: %', p_table_name;
END;
$$ LANGUAGE plpgsql;

-- Apply RLS to all 63 tenant-scoped tables in public schema
-- Domain 1-2: Catalog (13 tables)
SELECT apply_rls_policy('products');
SELECT apply_rls_policy('variants');
SELECT apply_rls_policy('brands');
SELECT apply_rls_policy('product_groups');
SELECT apply_rls_policy('genders');
SELECT apply_rls_policy('origins');
SELECT apply_rls_policy('fabrics');
SELECT apply_rls_policy('categories');
SELECT apply_rls_policy('collections');
SELECT apply_rls_policy('tags');
SELECT apply_rls_policy('product_collection');
SELECT apply_rls_policy('product_tag');
SELECT apply_rls_policy('pricing_rules');

-- Domain 3: Inventory & Locations (7 tables)
SELECT apply_rls_policy('locations');
SELECT apply_rls_policy('inventory_levels');
SELECT apply_rls_policy('inventory_transactions');
SELECT apply_rls_policy('purchase_orders');
SELECT apply_rls_policy('purchase_order_items');
SELECT apply_rls_policy('transfer_orders');
SELECT apply_rls_policy('transfer_order_items');

-- Domain 4: Sales (3 tables)
SELECT apply_rls_policy('customers');
SELECT apply_rls_policy('orders');
SELECT apply_rls_policy('order_items');

-- Domain 5: Customer Loyalty & Gift Cards (5 tables)
SELECT apply_rls_policy('loyalty_accounts');
SELECT apply_rls_policy('loyalty_transactions');
SELECT apply_rls_policy('gift_cards');
SELECT apply_rls_policy('gift_card_transactions');
SELECT apply_rls_policy('store_credits');

-- Domain 6-7: Returns & Reporting (3 tables)
SELECT apply_rls_policy('returns');
SELECT apply_rls_policy('return_items');
SELECT apply_rls_policy('reports');

-- Domain 8: User Preferences (1 table)
SELECT apply_rls_policy('item_view_settings');

-- Domain 10: Auth (4 tenant-specific tables)
SELECT apply_rls_policy('roles');
SELECT apply_rls_policy('role_permissions');
SELECT apply_rls_policy('tenant_users');
SELECT apply_rls_policy('tenant_settings');

-- Domain 11: Offline Sync (3 tables)
SELECT apply_rls_policy('devices');
SELECT apply_rls_policy('sync_queue');
SELECT apply_rls_policy('sync_checkpoints');

-- Domain 12: Event Infrastructure (2 tables)
SELECT apply_rls_policy('event_outbox');
SELECT apply_rls_policy('state_transitions');

-- Domain 13: Cash Drawer Operations (6 tables)
SELECT apply_rls_policy('shifts');
SELECT apply_rls_policy('cash_drawers');
SELECT apply_rls_policy('cash_counts');
SELECT apply_rls_policy('cash_movements');
SELECT apply_rls_policy('cash_drops');
SELECT apply_rls_policy('cash_pickups');

-- Domain 14: Payment Processing (4 tables)
SELECT apply_rls_policy('payment_terminals');
SELECT apply_rls_policy('payment_attempts');
SELECT apply_rls_policy('payment_batches');
SELECT apply_rls_policy('payment_reconciliation');

-- Domain 15: Tax Configuration (3 tables)
SELECT apply_rls_policy('tax_jurisdictions');
SELECT apply_rls_policy('tax_rates');
SELECT apply_rls_policy('location_tax_jurisdictions');

-- Domain 16: RFID Module (9 tables)
SELECT apply_rls_policy('rfid_config');
SELECT apply_rls_policy('rfid_printers');
SELECT apply_rls_policy('rfid_tag_templates');
SELECT apply_rls_policy('rfid_print_jobs');
SELECT apply_rls_policy('rfid_tags');
SELECT apply_rls_policy('rfid_scan_sessions');
SELECT apply_rls_policy('rfid_scan_events');
SELECT apply_rls_policy('rfid_tag_mappings');
SELECT apply_rls_policy('session_operators');

Verification Query

-- Verify RLS is enabled on all tenant-scoped tables
SELECT
    schemaname,
    tablename,
    rowsecurity AS rls_enabled
FROM pg_tables
WHERE schemaname = 'public'
ORDER BY tablename;

-- Verify policies exist
SELECT
    schemaname,
    tablename,
    policyname,
    cmd AS applies_to,
    qual AS using_expression,
    with_check
FROM pg_policies
WHERE schemaname = 'public'
ORDER BY tablename, policyname;

RLS Bypass for Admin Operations

-- The pos_admin role bypasses RLS for cross-tenant operations
-- ONLY use for: reporting, data migration, tenant cleanup

-- Example: Cross-tenant product count (admin only)
SET ROLE pos_admin;
SELECT tenant_id, COUNT(*) AS product_count
FROM products
GROUP BY tenant_id;

-- Reset to application role
RESET ROLE;

7.5 Seed Data

When a new tenant is provisioned, default data is inserted with the tenant’s tenant_id:

-- Seed default data for a new tenant
CREATE OR REPLACE FUNCTION seed_tenant_data(p_tenant_id UUID)
RETURNS VOID AS $$
DECLARE
    v_owner_role_id UUID;
    v_admin_role_id UUID;
    v_manager_role_id UUID;
    v_staff_role_id UUID;
    v_buyer_role_id UUID;
BEGIN
    -- Seed default roles
    INSERT INTO roles (tenant_id, name, display_name, description, is_system)
    VALUES
        (p_tenant_id, 'owner', 'Owner', 'Full access to all features and settings', TRUE),
        (p_tenant_id, 'admin', 'Administrator', 'Administrative access excluding billing', TRUE),
        (p_tenant_id, 'manager', 'Manager', 'Store management and reporting access', TRUE),
        (p_tenant_id, 'staff', 'Staff', 'Sales and basic customer operations', TRUE),
        (p_tenant_id, 'buyer', 'Buyer', 'Purchasing and vendor management access', TRUE);

    -- Get role IDs for permission assignment
    SELECT id INTO v_owner_role_id FROM roles WHERE tenant_id = p_tenant_id AND name = 'owner';
    SELECT id INTO v_admin_role_id FROM roles WHERE tenant_id = p_tenant_id AND name = 'admin';
    SELECT id INTO v_manager_role_id FROM roles WHERE tenant_id = p_tenant_id AND name = 'manager';
    SELECT id INTO v_staff_role_id FROM roles WHERE tenant_id = p_tenant_id AND name = 'staff';
    SELECT id INTO v_buyer_role_id FROM roles WHERE tenant_id = p_tenant_id AND name = 'buyer';

    -- Seed role permissions (Owner gets all)
    INSERT INTO role_permissions (tenant_id, role_id, permission, granted) VALUES
    -- Owner permissions (all)
    (p_tenant_id, v_owner_role_id, 'products.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'inventory.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'orders.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'customers.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'reports.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'settings.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'users.*', TRUE),
    (p_tenant_id, v_owner_role_id, 'billing.*', TRUE),
    -- Manager permissions
    (p_tenant_id, v_manager_role_id, 'products.view', TRUE),
    (p_tenant_id, v_manager_role_id, 'products.edit', TRUE),
    (p_tenant_id, v_manager_role_id, 'inventory.*', TRUE),
    (p_tenant_id, v_manager_role_id, 'orders.*', TRUE),
    (p_tenant_id, v_manager_role_id, 'customers.*', TRUE),
    (p_tenant_id, v_manager_role_id, 'reports.view', TRUE),
    (p_tenant_id, v_manager_role_id, 'shifts.*', TRUE),
    -- Staff permissions
    (p_tenant_id, v_staff_role_id, 'products.view', TRUE),
    (p_tenant_id, v_staff_role_id, 'orders.create', TRUE),
    (p_tenant_id, v_staff_role_id, 'orders.view', TRUE),
    (p_tenant_id, v_staff_role_id, 'customers.view', TRUE),
    (p_tenant_id, v_staff_role_id, 'customers.create', TRUE),
    (p_tenant_id, v_staff_role_id, 'shifts.open', TRUE),
    (p_tenant_id, v_staff_role_id, 'shifts.close', TRUE),
    -- Buyer permissions
    (p_tenant_id, v_buyer_role_id, 'products.view', TRUE),
    (p_tenant_id, v_buyer_role_id, 'products.edit', TRUE),
    (p_tenant_id, v_buyer_role_id, 'inventory.view', TRUE),
    (p_tenant_id, v_buyer_role_id, 'inventory.receive', TRUE),
    (p_tenant_id, v_buyer_role_id, 'inventory.transfer', TRUE),
    (p_tenant_id, v_buyer_role_id, 'reports.view', TRUE);

    -- Seed default genders
    INSERT INTO genders (tenant_id, name) VALUES
        (p_tenant_id, 'Men'), (p_tenant_id, 'Women'), (p_tenant_id, 'Unisex'),
        (p_tenant_id, 'Kids'), (p_tenant_id, 'Boys'), (p_tenant_id, 'Girls');

    -- Seed default tenant settings
    INSERT INTO tenant_settings (tenant_id, category, key, value, value_type, description) VALUES
        (p_tenant_id, 'general', 'business_name', '"New Business"', 'string', 'Business display name'),
        (p_tenant_id, 'general', 'timezone', '"UTC"', 'string', 'Default timezone'),
        (p_tenant_id, 'pos', 'require_customer', 'false', 'boolean', 'Require customer for sales'),
        (p_tenant_id, 'pos', 'allow_negative_inventory', 'false', 'boolean', 'Allow selling without stock'),
        (p_tenant_id, 'pos', 'receipt_footer', '"Thank you for your business!"', 'string', 'Receipt footer message'),
        (p_tenant_id, 'inventory', 'low_stock_threshold', '5', 'number', 'Low stock alert threshold'),
        (p_tenant_id, 'cash', 'require_drawer_count', 'true', 'boolean', 'Require cash count at shift open/close'),
        (p_tenant_id, 'loyalty', 'points_per_dollar', '1', 'number', 'Loyalty points earned per dollar spent');

    RAISE NOTICE 'Seed data inserted for tenant: %', p_tenant_id;
END;
$$ LANGUAGE plpgsql;

7.6 Tenant Provisioning

With RLS architecture, provisioning a new tenant is significantly simpler than schema-per-tenant. No schema creation is needed — just insert a tenant record and seed default data.

Provisioning Script

-- ============================================================
-- TENANT PROVISIONING SCRIPT (RLS)
-- Much simpler than schema-per-tenant: no CREATE SCHEMA needed
-- ============================================================

-- Variables (replace with actual values)
\set tenant_name 'Acme Retail'
\set tenant_slug 'acme-retail'
\set contact_email 'admin@acmeretail.com'

-- Begin transaction
BEGIN;

-- Step 1: Create tenant record in shared schema
INSERT INTO shared.tenants (
    name, slug, status, tier, contact_email
) VALUES (
    :'tenant_name',
    :'tenant_slug',
    'provisioning',
    'standard',
    :'contact_email'
) RETURNING id AS tenant_id \gset

-- Step 2: Create subscription record
INSERT INTO shared.tenant_subscriptions (
    tenant_id,
    plan_id,
    status,
    billing_cycle,
    price_cents,
    location_limit,
    user_limit,
    device_limit,
    current_period_start,
    current_period_end
) VALUES (
    :'tenant_id',
    'standard_monthly',
    'active',
    'monthly',
    9900,  -- $99.00
    5,
    10,
    20,
    CURRENT_DATE,
    CURRENT_DATE + INTERVAL '1 month'
);

-- Step 3: Seed default data (roles, permissions, settings)
-- The seed function uses RLS-compatible tenant_id on every row
SELECT seed_tenant_data(:'tenant_id'::uuid);

-- Step 4: Activate tenant
UPDATE shared.tenants
SET status = 'active'
WHERE id = :'tenant_id'::uuid;

-- Step 5: Verify creation
SELECT
    t.name,
    t.slug,
    t.status,
    (SELECT COUNT(*) FROM roles WHERE tenant_id = t.id) AS roles_created,
    (SELECT COUNT(*) FROM tenant_settings WHERE tenant_id = t.id) AS settings_created
FROM shared.tenants t
WHERE t.id = :'tenant_id'::uuid;

COMMIT;

-- Success message
\echo 'Tenant provisioned successfully!'
\echo 'Tenant ID: ' :'tenant_id'

TypeScript Provisioning Service

// services/tenantProvisioning.ts
import { PrismaClient } from '@prisma/client';
import { randomUUID } from 'crypto';

interface ProvisionTenantInput {
  name: string;
  subdomain: string;
  plan: 'starter' | 'professional' | 'enterprise';
  ownerEmail: string;
  ownerName: string;
}

export class TenantProvisioningService {
  constructor(private readonly prisma: PrismaClient) {}

  async provisionTenant(input: ProvisionTenantInput): Promise<string> {
    const tenantId = randomUUID();

    // Use transaction for atomic provisioning
    await this.prisma.$transaction(async (tx) => {
      // 1. Create tenant record
      await tx.tenant.create({
        data: {
          id: tenantId,
          name: input.name,
          subdomain: input.subdomain,
          plan: input.plan,
          isActive: true,
        }
      });

      // 2. Set RLS context for seeding tenant-specific data
      await tx.$executeRawUnsafe(
        `SET app.current_tenant = '${tenantId}'`
      );

      // 3. Create owner user
      const { hash } = await import('argon2');
      const tempPassword = generateTempPassword();
      await tx.user.create({
        data: {
          id: randomUUID(),
          tenantId,
          email: input.ownerEmail,
          displayName: input.ownerName,
          passwordHash: await hash(tempPassword),
          role: 'OWNER',
          isActive: true,
        }
      });

      // 4. Seed default data (roles, permissions, tax jurisdictions)
      await this.seedDefaults(tx, tenantId);

      // 5. Create RFID EPC sequence for tenant
      await tx.$executeRawUnsafe(
        `CREATE SEQUENCE IF NOT EXISTS epc_serial_${tenantId.replace(/-/g, '_')} START 1`
      );
    });

    return tenantId;
  }

  private async seedDefaults(
    tx: PrismaClient,
    tenantId: string
  ): Promise<void> {
    // Seed default roles, permissions, settings
    // See Chapter 08 for entity specifications
  }
}

RLS vs Schema-Per-Tenant Provisioning Comparison

StepSchema-Per-TenantRLS (Current)
1. Create tenant recordINSERT into shared.tenantsINSERT into shared.tenants
2. Create schemaCREATE SCHEMA tenant_XXXXNot needed
3. Create tablesRun DDL for 45 tables in new schemaNot needed (tables already exist)
4. Set permissionsGRANT on new schemaNot needed (RLS handles isolation)
5. Seed dataINSERT into tenant_XXXX.roles etc.INSERT into roles with tenant_id
6. ActivateUPDATE statusUPDATE status
Total time~5-10 seconds~500ms
Rollback complexityDROP SCHEMA CASCADEDELETE WHERE tenant_id = X

7.7 Table Count by Domain

DomainTablesSharedTenant (public + RLS)
1-2. Catalog (Products, Categories, Tags, Attributes, Pricing)13013
3. Inventory & Locations707
4. Sales (Orders & Customers)303
5. Customer Loyalty & Gift Cards505
6-7. Returns & Reporting303
8. User Preferences101
9. Tenant Management660
10. Auth & Authorization404
11. Offline Sync303
12. Event Infrastructure202
13. Cash Drawer606
14. Payment Processing404
15. Tax Configuration303
16. RFID Module909
TOTAL69663

7.8 Quick Reference: Table List

Shared Schema Tables (6)

shared.tenants
shared.tenant_subscriptions
shared.tenant_modules
shared.users
shared.user_sessions
shared.password_resets

Public Schema Tables (63, all with tenant_id + RLS)

-- Domain 1-2: Catalog (13)
products, variants, brands, product_groups, genders, origins, fabrics,
categories, collections, tags, product_collection, product_tag, pricing_rules

-- Domain 3: Inventory (7)
locations, inventory_levels, inventory_transactions,
purchase_orders, purchase_order_items, transfer_orders, transfer_order_items

-- Domain 4: Sales (3)
customers, orders, order_items

-- Domain 5: Customer Loyalty & Gift Cards (5)
loyalty_accounts, loyalty_transactions, gift_cards, gift_card_transactions,
store_credits

-- Domain 6-7: Returns & Reporting (3)
returns, return_items, reports

-- Domain 8: Preferences (1)
item_view_settings

-- Domain 10: Auth (4 tenant-specific)
roles, role_permissions, tenant_users, tenant_settings

-- Domain 11: Sync (3)
devices, sync_queue, sync_checkpoints

-- Domain 12: Event Infrastructure (2)
event_outbox, state_transitions

-- Domain 13: Cash (6)
shifts, cash_drawers, cash_counts, cash_movements, cash_drops, cash_pickups

-- Domain 14: Payment (4)
payment_terminals, payment_attempts, payment_batches, payment_reconciliation

-- Domain 15: Tax (3)
tax_jurisdictions, tax_rates, location_tax_jurisdictions

-- Domain 16: RFID (9)
rfid_config, rfid_printers, rfid_tag_templates, rfid_print_jobs,
rfid_tags, rfid_scan_sessions, rfid_scan_events, rfid_tag_mappings,
session_operators

Index Naming Convention

All tenant-scoped tables follow this composite index pattern:

-- Primary tenant isolation index
CREATE INDEX idx_<table>_tenant ON <table>(tenant_id);

-- Composite indexes for common queries (tenant_id always first)
CREATE INDEX idx_<table>_tenant_<column> ON <table>(tenant_id, <column>);

-- Unique constraints include tenant_id for proper scoping
CREATE UNIQUE INDEX idx_<table>_tenant_<column> ON <table>(tenant_id, <column>);

Next Chapter: Chapter 08: Entity Specifications - Complete CREATE TABLE statements for all 69 tables organized by domain.


Document Information

AttributeValue
Version7.0.0
Created2025-12-29
Updated2026-03-02
AuthorClaude Code
StatusActive
PartIII - Database
Chapter07 of 9

This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 08: Entity Specifications

Complete SQL for All 69 Tables


8.1 Overview

This chapter provides complete CREATE TABLE statements for all 69 tables in the POS Platform database (6 shared + 63 tenant-scoped). Each table includes:

  • Column definitions with data types
  • Constraints (PRIMARY KEY, FOREIGN KEY, UNIQUE, CHECK)
  • Default values
  • Comments explaining purpose

Usage: Copy-paste these statements to create the database schema.

Note: This chapter combines complete SQL CREATE TABLE statements with Domain Model entity field references (see Ch 04: Architecture Styles, Section L.9C). Domain Model sections provide business context, validation rules, and field descriptions. SQL sections provide implementation-ready schema.


Domain 1-2: Catalog (Products, Categories, Tags)

Domain Model: Product

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                           PRODUCT                                 |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| sku             | String(50)  | Unique stock keeping unit         |
| barcode         | String(50)  | UPC/EAN barcode (nullable)        |
| name            | String(255) | Display name                      |
| description     | Text        | Full description                  |
| category_id     | UUID        | FK to Category                    |
| brand           | String(100) | Brand name                        |
| vendor          | String(100) | Supplier/vendor name              |
| cost            | Decimal     | Wholesale cost                    |
| price           | Decimal     | Retail price                      |
| compare_at_price| Decimal     | Original price (for discounts)    |
| tax_code        | String(20)  | Tax category code                 |
| is_taxable      | Boolean     | Subject to sales tax              |
| track_inventory | Boolean     | Enable inventory tracking         |
| is_active       | Boolean     | Available for sale                |
| shopify_id      | String(50)  | Shopify product ID (if synced)    |
| image_url       | String(500) | Primary product image             |
| weight          | Decimal     | Weight in default unit            |
| weight_unit     | String(10)  | lb, kg, oz, g                     |
| tags            | String[]    | Searchable tags                   |
| metadata        | JSONB       | Custom attributes                 |
| created_at      | Timestamp   | Creation timestamp                |
| updated_at      | Timestamp   | Last update timestamp             |
+------------------------------------------------------------------+

Domain Model: ProductVariant

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                       PRODUCT_VARIANT                             |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| product_id      | UUID        | FK to Product (required)          |
| sku             | String(50)  | Unique variant SKU                |
| barcode         | String(50)  | Variant barcode                   |
| name            | String(255) | Variant name (e.g., "Large/Blue") |
| option1_name    | String(50)  | First option name (e.g., "Size")  |
| option1_value   | String(100) | First option value (e.g., "Large")|
| option2_name    | String(50)  | Second option name                |
| option2_value   | String(100) | Second option value               |
| option3_name    | String(50)  | Third option name                 |
| option3_value   | String(100) | Third option value                |
| cost            | Decimal     | Variant cost (overrides product)  |
| price           | Decimal     | Variant price (overrides product) |
| weight          | Decimal     | Variant weight                    |
| image_url       | String(500) | Variant-specific image            |
| shopify_variant_id | String(50) | Shopify variant ID              |
| is_active       | Boolean     | Available for sale                |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: Category

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                          CATEGORY                                 |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| name            | String(255) | Category name                     |
| slug            | String(255) | URL-friendly identifier           |
| parent_id       | UUID        | FK to parent Category (nullable)  |
| description     | Text        | Category description              |
| image_url       | String(500) | Category image                    |
| sort_order      | Integer     | Display order                     |
| is_active       | Boolean     | Show in UI                        |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: PricingRule

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                        PRICING_RULE                               |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| name            | String(255) | Rule name                         |
| type            | String(50)  | percentage, fixed, buy_x_get_y    |
| value           | Decimal     | Discount value or percentage      |
| product_id      | UUID        | Apply to specific product         |
| category_id     | UUID        | Apply to category                 |
| customer_group  | String(50)  | Apply to customer group           |
| min_quantity    | Integer     | Minimum quantity required         |
| start_date      | Timestamp   | Rule start date                   |
| end_date        | Timestamp   | Rule end date                     |
| priority        | Integer     | Rule priority (higher wins)       |
| is_active       | Boolean     | Rule is enabled                   |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

brands

-- Brand/manufacturer reference data
CREATE TABLE brands (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    logo_url VARCHAR(500),
    description TEXT,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT brands_tenant_name_unique UNIQUE (tenant_id, name)
);

CREATE INDEX idx_brands_tenant ON brands(tenant_id);
CREATE INDEX idx_brands_active ON brands(tenant_id, is_active) WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE brands IS 'Brand/manufacturer reference data for product categorization';

product_groups

-- High-level product type categorization
CREATE TABLE product_groups (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(50) NOT NULL,
    description TEXT,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT product_groups_tenant_name_unique UNIQUE (tenant_id, name)
);

CREATE INDEX idx_product_groups_tenant ON product_groups(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE product_groups IS 'High-level product types (Tops, Bottoms, Accessories, etc.)';

genders

-- Target demographic for products
CREATE TABLE genders (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(20) NOT NULL,

    CONSTRAINT genders_tenant_name_unique UNIQUE (tenant_id, name)
);

CREATE INDEX idx_genders_tenant ON genders(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE genders IS 'Target demographic (Men, Women, Unisex, Kids)';

origins

-- Country of origin for compliance tracking
CREATE TABLE origins (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    country VARCHAR(100) NOT NULL,
    code VARCHAR(3),

    CONSTRAINT origins_tenant_country_unique UNIQUE (tenant_id, country),
    CONSTRAINT origins_tenant_code_unique UNIQUE (tenant_id, code)
);

CREATE INDEX idx_origins_tenant ON origins(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE origins IS 'Country of origin for compliance and import tracking';
COMMENT ON COLUMN origins.code IS 'ISO 3166-1 alpha-3 country code';

fabrics

-- Material composition and care instructions
CREATE TABLE fabrics (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    care_instructions TEXT,

    CONSTRAINT fabrics_tenant_name_unique UNIQUE (tenant_id, name)
);

CREATE INDEX idx_fabrics_tenant ON fabrics(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE fabrics IS 'Fabric/material composition (100% Cotton, Polyester Blend, etc.)';

products

-- Master product record containing shared attributes
CREATE TABLE products (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    sku VARCHAR(50) NOT NULL,
    name VARCHAR(255) NOT NULL,
    description TEXT,
    brand_id UUID REFERENCES brands(id) ON DELETE SET NULL,
    product_group_id UUID REFERENCES product_groups(id) ON DELETE SET NULL,
    gender_id UUID REFERENCES genders(id) ON DELETE SET NULL,
    origin_id UUID REFERENCES origins(id) ON DELETE SET NULL,
    fabric_id UUID REFERENCES fabrics(id) ON DELETE SET NULL,
    base_price DECIMAL(10,2) NOT NULL,
    cost_price DECIMAL(10,2) NOT NULL,
    is_active BOOLEAN DEFAULT TRUE,
    has_variants BOOLEAN DEFAULT FALSE,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT products_price_positive CHECK (base_price >= 0),
    CONSTRAINT products_cost_positive CHECK (cost_price >= 0)
);

-- Indexes
CREATE UNIQUE INDEX idx_products_tenant_sku ON products(tenant_id, sku) WHERE deleted_at IS NULL;
CREATE INDEX idx_products_tenant ON products(tenant_id);
CREATE INDEX idx_products_brand ON products(tenant_id, brand_id);
CREATE INDEX idx_products_group ON products(tenant_id, product_group_id);
CREATE INDEX idx_products_active ON products(tenant_id, is_active) WHERE is_active = TRUE AND deleted_at IS NULL;
CREATE INDEX idx_products_deleted ON products(deleted_at) WHERE deleted_at IS NOT NULL;
CREATE INDEX idx_products_name_search ON products USING gin(to_tsvector('english', name));

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE products IS 'Master product catalog with shared attributes';
COMMENT ON COLUMN products.has_variants IS 'TRUE if product has size/color variants; inventory tracked at variant level';
COMMENT ON COLUMN products.deleted_at IS 'Soft delete timestamp (NULL = active)';

variants

-- Product variations (size, color) with own SKUs and inventory
CREATE TABLE variants (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    product_id UUID NOT NULL REFERENCES products(id) ON DELETE CASCADE,
    sku VARCHAR(50) NOT NULL,
    size VARCHAR(20),
    color VARCHAR(50),
    price_adjustment DECIMAL(10,2) DEFAULT 0.00,
    weight DECIMAL(10,3),
    barcode VARCHAR(50),
    is_active BOOLEAN DEFAULT TRUE,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW()
);

-- Indexes (tenant_id included in unique constraints for RLS compatibility)
CREATE UNIQUE INDEX idx_variants_tenant_sku ON variants(tenant_id, sku) WHERE deleted_at IS NULL;
CREATE UNIQUE INDEX idx_variants_tenant_barcode ON variants(tenant_id, barcode)
    WHERE barcode IS NOT NULL AND deleted_at IS NULL;
CREATE INDEX idx_variants_tenant ON variants(tenant_id);
CREATE INDEX idx_variants_product ON variants(tenant_id, product_id);
CREATE INDEX idx_variants_size ON variants(size) WHERE size IS NOT NULL;
CREATE INDEX idx_variants_color ON variants(color) WHERE color IS NOT NULL;
CREATE INDEX idx_variants_deleted ON variants(deleted_at) WHERE deleted_at IS NOT NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE variants IS 'Product variants with size/color combinations and unique SKUs';
COMMENT ON COLUMN variants.price_adjustment IS 'Price modifier from base (can be negative for discounts)';
COMMENT ON COLUMN variants.barcode IS 'UPC/EAN barcode for POS scanning';

categories

-- Hierarchical product categories
CREATE TABLE categories (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    parent_id UUID REFERENCES categories(id) ON DELETE SET NULL,
    description TEXT,
    display_order INT DEFAULT 0,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT categories_tenant_name_unique UNIQUE (tenant_id, name)
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_categories_tenant ON categories(tenant_id);
CREATE INDEX idx_categories_tenant_parent ON categories(tenant_id, parent_id);
CREATE INDEX idx_categories_tenant_display ON categories(tenant_id, display_order);
CREATE INDEX idx_categories_tenant_active ON categories(tenant_id, is_active) WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE categories IS 'Hierarchical product categories (Clothing > Mens > Shirts)';
COMMENT ON COLUMN categories.parent_id IS 'Self-reference for hierarchy; NULL = root category';

collections

-- Marketing/seasonal product groupings
CREATE TABLE collections (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    description TEXT,
    image_url VARCHAR(500),
    is_active BOOLEAN DEFAULT TRUE,
    start_date TIMESTAMPTZ,
    end_date TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT collections_tenant_name_unique UNIQUE (tenant_id, name),
    CONSTRAINT collections_date_order CHECK (end_date IS NULL OR start_date IS NULL OR end_date > start_date)
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_collections_tenant ON collections(tenant_id);
CREATE INDEX idx_collections_tenant_active ON collections(tenant_id, is_active, start_date, end_date);
CREATE INDEX idx_collections_tenant_current ON collections(tenant_id, start_date, end_date)
    WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE collections IS 'Marketing collections (Summer 2025, Clearance, New Arrivals)';

tags

-- Flexible product tagging
CREATE TABLE tags (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(50) NOT NULL,
    color VARCHAR(7),

    CONSTRAINT tags_tenant_name_unique UNIQUE (tenant_id, name),
    CONSTRAINT tags_color_hex CHECK (color IS NULL OR color ~ '^#[0-9A-Fa-f]{6}$')
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_tags_tenant ON tags(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE tags IS 'Freeform product tags for quick filtering';
COMMENT ON COLUMN tags.color IS 'Hex color code for UI display (#FF5733)';

product_collection

-- Junction table: products to collections (many-to-many)
CREATE TABLE product_collection (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    product_id UUID NOT NULL REFERENCES products(id) ON DELETE CASCADE,
    collection_id UUID NOT NULL REFERENCES collections(id) ON DELETE CASCADE,
    display_order INT DEFAULT 0,

    CONSTRAINT product_collection_unique UNIQUE (tenant_id, product_id, collection_id)
);

CREATE INDEX idx_product_collection_tenant ON product_collection(tenant_id);
CREATE INDEX idx_product_collection_tenant_product ON product_collection(tenant_id, product_id);
CREATE INDEX idx_product_collection_tenant_collection ON product_collection(tenant_id, collection_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE product_collection IS 'Links products to marketing collections';

product_tag

-- Junction table: products to tags (many-to-many)
CREATE TABLE product_tag (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    product_id UUID NOT NULL REFERENCES products(id) ON DELETE CASCADE,
    tag_id UUID NOT NULL REFERENCES tags(id) ON DELETE CASCADE,

    CONSTRAINT product_tag_unique UNIQUE (tenant_id, product_id, tag_id)
);

CREATE INDEX idx_product_tag_tenant ON product_tag(tenant_id);
CREATE INDEX idx_product_tag_tenant_product ON product_tag(tenant_id, product_id);
CREATE INDEX idx_product_tag_tenant_tag ON product_tag(tenant_id, tag_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE product_tag IS 'Links products to tags for flexible categorization';

pricing_rules

-- Promotion and pricing rule engine
CREATE TABLE pricing_rules (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(200) NOT NULL,
    description TEXT,
    rule_type VARCHAR(50) NOT NULL,
    priority INTEGER NOT NULL DEFAULT 0,
    conditions JSONB NOT NULL DEFAULT '{}',
    actions JSONB NOT NULL DEFAULT '{}',
    start_date TIMESTAMPTZ,
    end_date TIMESTAMPTZ,
    is_active BOOLEAN NOT NULL DEFAULT true,
    is_combinable BOOLEAN NOT NULL DEFAULT false,
    max_uses INTEGER,
    current_uses INTEGER NOT NULL DEFAULT 0,
    created_by UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    CONSTRAINT pricing_rules_type_check CHECK (rule_type IN (
        'DISCOUNT', 'BOGO', 'BUNDLE', 'TIERED', 'LOYALTY'
    )),
    CONSTRAINT pricing_rules_date_order CHECK (
        end_date IS NULL OR start_date IS NULL OR end_date > start_date
    ),
    CONSTRAINT pricing_rules_uses_check CHECK (
        max_uses IS NULL OR current_uses <= max_uses
    )
);

CREATE INDEX idx_pricing_rules_tenant ON pricing_rules(tenant_id);
CREATE INDEX idx_pricing_rules_tenant_active ON pricing_rules(tenant_id, is_active, start_date, end_date)
    WHERE is_active = TRUE;
CREATE INDEX idx_pricing_rules_tenant_type ON pricing_rules(tenant_id, rule_type)
    WHERE is_active = TRUE;
CREATE INDEX idx_pricing_rules_tenant_priority ON pricing_rules(tenant_id, priority DESC)
    WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE pricing_rules IS 'Promotion and pricing rule engine for discounts, BOGO, bundles, and tiered pricing';
COMMENT ON COLUMN pricing_rules.conditions IS 'JSON rule conditions: product, category, customer segment, min quantity, etc.';
COMMENT ON COLUMN pricing_rules.actions IS 'JSON discount actions: amount/percentage, free items, bundle pricing, etc.';

Domain 3: Inventory

Domain Model: InventoryItem

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                      INVENTORY_ITEM                               |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| product_id      | UUID        | FK to Product                     |
| variant_id      | UUID        | FK to ProductVariant              |
| location_id     | UUID        | FK to Location (required)         |
| quantity_on_hand| Integer     | Current stock quantity            |
| quantity_committed | Integer  | Reserved for pending orders       |
| quantity_available | Integer  | Calculated: on_hand - committed   |
| quantity_incoming | Integer   | Expected from purchase orders     |
| reorder_point   | Integer     | Alert when below this level       |
| reorder_quantity| Integer     | Default reorder amount            |
| bin_location    | String(50)  | Physical bin/shelf location       |
| last_counted_at | Timestamp   | Last physical count               |
| last_received_at| Timestamp   | Last inventory receipt            |
| last_sold_at    | Timestamp   | Last sale of this item            |
| created_at      | Timestamp   | Creation timestamp                |
| updated_at      | Timestamp   | Last update                       |
+------------------------------------------------------------------+

Domain Model: InventoryAdjustment

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                   INVENTORY_ADJUSTMENT                            |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| adjustment_number | String(50)| Human-readable ID                 |
| location_id     | UUID        | FK to Location                    |
| employee_id     | UUID        | FK to Employee (who adjusted)     |
| reason          | String(50)  | count, damage, theft, return, etc.|
| notes           | Text        | Adjustment notes                  |
| status          | String(20)  | draft, pending, completed         |
| created_at      | Timestamp   | Adjustment timestamp              |
| completed_at    | Timestamp   | When finalized                    |
+------------------------------------------------------------------+

Domain Model: InventoryTransfer

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                    INVENTORY_TRANSFER                             |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| transfer_number | String(50)  | Human-readable ID                 |
| from_location_id| UUID        | FK to source Location             |
| to_location_id  | UUID        | FK to destination Location        |
| employee_id     | UUID        | FK to Employee (initiator)        |
| status          | String(20)  | draft, pending, in_transit, received |
| notes           | Text        | Transfer notes                    |
| shipped_at      | Timestamp   | When shipped                      |
| received_at     | Timestamp   | When received                     |
| received_by     | UUID        | FK to Employee (receiver)         |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

locations

-- Physical stores, warehouses, and fulfillment centers
CREATE TABLE locations (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    code VARCHAR(10) NOT NULL,
    name VARCHAR(100) NOT NULL,
    type VARCHAR(20) NOT NULL,
    address VARCHAR(255),
    city VARCHAR(100),
    state VARCHAR(50),
    postal_code VARCHAR(20),
    phone VARCHAR(20),
    timezone VARCHAR(50) NOT NULL DEFAULT 'UTC',  -- Tenant timezone for display; all timestamps stored as TIMESTAMPTZ (UTC)
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT locations_tenant_code_unique UNIQUE (tenant_id, code),
    CONSTRAINT locations_type_check CHECK (type IN ('store', 'warehouse', 'online', 'popup'))
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_locations_tenant ON locations(tenant_id);
CREATE INDEX idx_locations_tenant_type ON locations(tenant_id, type);
CREATE INDEX idx_locations_tenant_active ON locations(tenant_id, is_active) WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE locations IS 'Physical and virtual locations for inventory tracking';
COMMENT ON COLUMN locations.code IS 'Short code (GM, HM, LM, NM, HQ)';
COMMENT ON COLUMN locations.type IS 'Location type: store, warehouse, online, popup';

inventory_levels

-- Current stock quantity per variant per location
-- available = on_hand - committed - reserved (computed, NEVER stored — see Architecture decision)
CREATE TABLE inventory_levels (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    variant_id UUID NOT NULL REFERENCES variants(id) ON DELETE CASCADE,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE CASCADE,
    quantity_on_hand INT DEFAULT 0,
    quantity_committed INT DEFAULT 0,
    quantity_reserved INT DEFAULT 0,
    -- available = on_hand - committed - reserved (computed at query time, NEVER stored)
    reorder_point INT DEFAULT 0,
    reorder_quantity INT DEFAULT 0,
    average_cost DECIMAL(19,4) DEFAULT 0.00,
    last_counted_at TIMESTAMPTZ,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT inventory_levels_tenant_unique UNIQUE (tenant_id, variant_id, location_id),
    CONSTRAINT inventory_levels_reserved_check CHECK (quantity_reserved >= 0),
    CONSTRAINT inventory_levels_committed_check CHECK (quantity_committed >= 0)
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_inventory_levels_tenant ON inventory_levels(tenant_id);
CREATE INDEX idx_inventory_levels_tenant_lookup ON inventory_levels(tenant_id, variant_id, location_id)
    WHERE deleted_at IS NULL;
CREATE INDEX idx_inventory_levels_tenant_location ON inventory_levels(tenant_id, location_id) WHERE deleted_at IS NULL;
CREATE INDEX idx_inventory_levels_tenant_low_stock ON inventory_levels(tenant_id, location_id, quantity_on_hand)
    WHERE quantity_on_hand <= reorder_point AND deleted_at IS NULL;
CREATE INDEX idx_inventory_levels_tenant_variant ON inventory_levels(tenant_id, variant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE inventory_levels IS 'Current inventory quantities per variant per location';
COMMENT ON COLUMN inventory_levels.average_cost IS 'Weighted average cost: ((existing_qty * avg_cost) + (new_qty * new_cost)) / (existing_qty + new_qty)';
COMMENT ON COLUMN inventory_levels.reorder_point IS 'Low stock alert threshold';

inventory_transactions

-- Audit log for all inventory movements (append-only)
CREATE TABLE inventory_transactions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    variant_id UUID NOT NULL REFERENCES variants(id) ON DELETE RESTRICT,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    transaction_type VARCHAR(20) NOT NULL,
    quantity_change INT NOT NULL,
    quantity_before INT NOT NULL,
    quantity_after INT NOT NULL,
    reference_type VARCHAR(50),
    reference_id UUID,
    notes TEXT,
    user_id UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT inventory_trans_type_check CHECK (transaction_type IN (
        'sale', 'return', 'purchase', 'transfer_in', 'transfer_out',
        'adjustment', 'count', 'damage', 'theft', 'found'
    )),
    CONSTRAINT inventory_trans_math CHECK (quantity_after = quantity_before + quantity_change)
);

-- Indexes (BRIN for time-series, B-tree with tenant_id for lookups)
CREATE INDEX idx_inventory_trans_date ON inventory_transactions USING BRIN (created_at);
CREATE INDEX idx_inventory_trans_tenant ON inventory_transactions(tenant_id);
CREATE INDEX idx_inventory_trans_tenant_variant ON inventory_transactions(tenant_id, variant_id, created_at DESC);
CREATE INDEX idx_inventory_trans_tenant_location ON inventory_transactions(tenant_id, location_id, created_at DESC);
CREATE INDEX idx_inventory_trans_tenant_reference ON inventory_transactions(tenant_id, reference_type, reference_id)
    WHERE reference_type IS NOT NULL;
CREATE INDEX idx_inventory_trans_tenant_type ON inventory_transactions(tenant_id, transaction_type, created_at DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE inventory_transactions IS 'Immutable audit log of all inventory changes';
COMMENT ON COLUMN inventory_transactions.transaction_type IS 'Type of movement: sale, return, purchase, transfer, adjustment';
COMMENT ON COLUMN inventory_transactions.reference_type IS 'Source document type (order, transfer, adjustment)';

purchase_orders

-- Purchase orders to suppliers for inventory replenishment
CREATE TABLE purchase_orders (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    po_number VARCHAR(50) NOT NULL,
    supplier_id UUID NOT NULL REFERENCES brands(id),
    location_id UUID NOT NULL REFERENCES locations(id),
    status VARCHAR(30) NOT NULL DEFAULT 'DRAFT',
    order_date TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    expected_date TIMESTAMPTZ,
    received_date TIMESTAMPTZ,
    subtotal NUMERIC(12,2) NOT NULL DEFAULT 0,
    tax_amount NUMERIC(12,2) NOT NULL DEFAULT 0,
    shipping_cost NUMERIC(12,2) NOT NULL DEFAULT 0,
    total_amount NUMERIC(12,2) NOT NULL DEFAULT 0,
    notes TEXT,
    created_by UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    CONSTRAINT purchase_orders_tenant_po_unique UNIQUE (tenant_id, po_number),
    CONSTRAINT purchase_orders_status_check CHECK (status IN (
        'DRAFT', 'SUBMITTED', 'CONFIRMED', 'PARTIALLY_RECEIVED', 'RECEIVED', 'CANCELLED'
    )),
    CONSTRAINT purchase_orders_amounts_positive CHECK (
        subtotal >= 0 AND tax_amount >= 0 AND shipping_cost >= 0 AND total_amount >= 0
    )
);

CREATE INDEX idx_purchase_orders_tenant ON purchase_orders(tenant_id);
CREATE INDEX idx_purchase_orders_tenant_status ON purchase_orders(tenant_id, status, order_date DESC);
CREATE INDEX idx_purchase_orders_tenant_supplier ON purchase_orders(tenant_id, supplier_id);
CREATE INDEX idx_purchase_orders_tenant_location ON purchase_orders(tenant_id, location_id);
CREATE INDEX idx_purchase_orders_tenant_date ON purchase_orders(tenant_id, order_date DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE purchase_orders IS 'Purchase orders to suppliers for inventory replenishment';
COMMENT ON COLUMN purchase_orders.po_number IS 'Format: PO-YYYYMMDD-SEQUENCE';

purchase_order_items

-- Line items for purchase orders
CREATE TABLE purchase_order_items (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    purchase_order_id UUID NOT NULL REFERENCES purchase_orders(id) ON DELETE CASCADE,
    variant_id UUID NOT NULL REFERENCES variants(id),
    quantity_ordered INTEGER NOT NULL,
    quantity_received INTEGER NOT NULL DEFAULT 0,
    unit_cost NUMERIC(12,2) NOT NULL,
    total_cost NUMERIC(12,2) NOT NULL,
    notes TEXT,
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    CONSTRAINT po_items_quantity_positive CHECK (quantity_ordered > 0),
    CONSTRAINT po_items_received_check CHECK (quantity_received >= 0),
    CONSTRAINT po_items_cost_positive CHECK (unit_cost >= 0 AND total_cost >= 0)
);

CREATE INDEX idx_purchase_order_items_tenant ON purchase_order_items(tenant_id);
CREATE INDEX idx_purchase_order_items_tenant_po ON purchase_order_items(tenant_id, purchase_order_id);
CREATE INDEX idx_purchase_order_items_tenant_variant ON purchase_order_items(tenant_id, variant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE purchase_order_items IS 'Line items for purchase orders with receiving tracking';

transfer_orders

-- Inter-location inventory transfer orders
CREATE TABLE transfer_orders (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    transfer_number VARCHAR(50) NOT NULL,
    source_location_id UUID NOT NULL REFERENCES locations(id),
    destination_location_id UUID NOT NULL REFERENCES locations(id),
    status VARCHAR(30) NOT NULL DEFAULT 'DRAFT',
    requested_date TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    shipped_date TIMESTAMPTZ,
    received_date TIMESTAMPTZ,
    notes TEXT,
    requested_by UUID REFERENCES shared.users(id),
    approved_by UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    CONSTRAINT transfer_orders_tenant_number_unique UNIQUE (tenant_id, transfer_number),
    CONSTRAINT transfer_orders_status_check CHECK (status IN (
        'DRAFT', 'SUBMITTED', 'IN_TRANSIT', 'PARTIALLY_RECEIVED', 'RECEIVED', 'CANCELLED'
    )),
    CONSTRAINT transfer_orders_different_locations CHECK (
        source_location_id != destination_location_id
    )
);

CREATE INDEX idx_transfer_orders_tenant ON transfer_orders(tenant_id);
CREATE INDEX idx_transfer_orders_tenant_status ON transfer_orders(tenant_id, status, requested_date DESC);
CREATE INDEX idx_transfer_orders_tenant_source ON transfer_orders(tenant_id, source_location_id);
CREATE INDEX idx_transfer_orders_tenant_dest ON transfer_orders(tenant_id, destination_location_id);
CREATE INDEX idx_transfer_orders_tenant_date ON transfer_orders(tenant_id, requested_date DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE transfer_orders IS 'Inter-location inventory transfer orders';
COMMENT ON COLUMN transfer_orders.transfer_number IS 'Format: TRF-YYYYMMDD-SEQUENCE';

transfer_order_items

-- Line items for transfer orders
CREATE TABLE transfer_order_items (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    transfer_order_id UUID NOT NULL REFERENCES transfer_orders(id) ON DELETE CASCADE,
    variant_id UUID NOT NULL REFERENCES variants(id),
    quantity_requested INTEGER NOT NULL,
    quantity_shipped INTEGER NOT NULL DEFAULT 0,
    quantity_received INTEGER NOT NULL DEFAULT 0,
    notes TEXT,
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    CONSTRAINT transfer_items_quantity_positive CHECK (quantity_requested > 0),
    CONSTRAINT transfer_items_shipped_check CHECK (quantity_shipped >= 0),
    CONSTRAINT transfer_items_received_check CHECK (quantity_received >= 0)
);

CREATE INDEX idx_transfer_order_items_tenant ON transfer_order_items(tenant_id);
CREATE INDEX idx_transfer_order_items_tenant_order ON transfer_order_items(tenant_id, transfer_order_id);
CREATE INDEX idx_transfer_order_items_tenant_variant ON transfer_order_items(tenant_id, variant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE transfer_order_items IS 'Line items for transfer orders with ship/receive tracking';

Domain 4: Sales

Domain Model: Sale

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                            SALE                                   |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| sale_number     | String(50)  | Human-readable sale ID            |
| location_id     | UUID        | FK to Location (required)         |
| register_id     | String(20)  | Register identifier               |
| employee_id     | UUID        | FK to Employee (cashier)          |
| customer_id     | UUID        | FK to Customer (nullable)         |
| status          | String(20)  | draft, completed, voided, refunded|
| subtotal        | Decimal     | Sum of line items before tax      |
| discount_total  | Decimal     | Total discounts applied           |
| tax_total       | Decimal     | Total tax amount                  |
| total           | Decimal     | Final total (subtotal-discount+tax)|
| payment_status  | String(20)  | pending, partial, paid, refunded  |
| source          | String(20)  | pos, online, mobile               |
| notes           | Text        | Sale notes                        |
| voided_at       | Timestamp   | When sale was voided              |
| voided_by       | UUID        | Employee who voided               |
| void_reason     | Text        | Reason for void                   |
| created_at      | Timestamp   | Sale timestamp                    |
| updated_at      | Timestamp   | Last update                       |
+------------------------------------------------------------------+

Domain Model: SaleLineItem

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                       SALE_LINE_ITEM                              |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| sale_id         | UUID        | FK to Sale (required)             |
| product_id      | UUID        | FK to Product                     |
| variant_id      | UUID        | FK to ProductVariant              |
| sku             | String(50)  | SKU at time of sale               |
| name            | String(255) | Product name at time of sale      |
| quantity        | Integer     | Quantity sold                     |
| unit_price      | Decimal     | Price per unit                    |
| unit_cost       | Decimal     | Cost per unit (for profit calc)   |
| discount_amount | Decimal     | Discount on this line             |
| discount_reason | String(100) | Reason for discount               |
| tax_amount      | Decimal     | Tax on this line                  |
| total           | Decimal     | Line total                        |
| is_refunded     | Boolean     | Line was refunded                 |
| refunded_at     | Timestamp   | When refunded                     |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: Payment

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                          PAYMENT                                  |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| sale_id         | UUID        | FK to Sale (required)             |
| payment_method  | String(50)  | cash, credit, debit, gift, store_credit |
| amount          | Decimal     | Payment amount                    |
| tendered        | Decimal     | Amount tendered (for cash)        |
| change_given    | Decimal     | Change returned                   |
| reference       | String(100) | Card last 4, check #, etc.        |
| card_type       | String(20)  | visa, mastercard, amex, discover  |
| auth_code       | String(50)  | Authorization code                |
| status          | String(20)  | pending, completed, failed, refunded |
| gateway_response| JSONB       | Full payment gateway response     |
| created_at      | Timestamp   | Payment timestamp                 |
+------------------------------------------------------------------+

Domain Model: Refund

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                           REFUND                                  |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| sale_id         | UUID        | FK to original Sale               |
| refund_number   | String(50)  | Human-readable refund ID          |
| employee_id     | UUID        | FK to Employee (who processed)    |
| reason          | String(100) | Refund reason                     |
| subtotal        | Decimal     | Refund subtotal                   |
| tax_refunded    | Decimal     | Tax refunded                      |
| total           | Decimal     | Total refund amount               |
| refund_method   | String(50)  | original, cash, store_credit      |
| notes           | Text        | Additional notes                  |
| created_at      | Timestamp   | Refund timestamp                  |
+------------------------------------------------------------------+

Domain Model: RefundLineItem

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                     REFUND_LINE_ITEM                              |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| refund_id       | UUID        | FK to Refund                      |
| sale_line_item_id | UUID      | FK to original SaleLineItem       |
| quantity        | Integer     | Quantity refunded                 |
| amount          | Decimal     | Refund amount for this line       |
| restock         | Boolean     | Add back to inventory             |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

customers

-- Customer profiles with loyalty tracking
CREATE TABLE customers (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    loyalty_number VARCHAR(20),
    first_name VARCHAR(50) NOT NULL,
    last_name VARCHAR(50) NOT NULL,
    email VARCHAR(255),
    phone VARCHAR(20),
    address TEXT,
    loyalty_points INT DEFAULT 0,
    total_spent DECIMAL(19,4) DEFAULT 0,
    visit_count INT DEFAULT 0,
    first_visit TIMESTAMPTZ,
    last_visit TIMESTAMPTZ,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    anonymized_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT customers_points_positive CHECK (loyalty_points >= 0),
    CONSTRAINT customers_spent_positive CHECK (total_spent >= 0)
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_customers_tenant ON customers(tenant_id);
CREATE UNIQUE INDEX idx_customers_tenant_loyalty ON customers(tenant_id, loyalty_number)
    WHERE loyalty_number IS NOT NULL AND deleted_at IS NULL;
CREATE UNIQUE INDEX idx_customers_tenant_email ON customers(tenant_id, email)
    WHERE email IS NOT NULL AND deleted_at IS NULL;
CREATE INDEX idx_customers_tenant_name ON customers(tenant_id, last_name, first_name) WHERE deleted_at IS NULL;
CREATE INDEX idx_customers_tenant_phone ON customers(tenant_id, phone) WHERE phone IS NOT NULL AND deleted_at IS NULL;
CREATE INDEX idx_customers_tenant_last_visit ON customers(tenant_id, last_visit DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE customers IS 'Customer profiles with loyalty program tracking';
COMMENT ON COLUMN customers.anonymized_at IS 'GDPR: timestamp when PII was scrubbed';

orders

-- Transaction header with payment and status
CREATE TABLE orders (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    order_number VARCHAR(20) NOT NULL,
    customer_id UUID REFERENCES customers(id) ON DELETE SET NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    user_id UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    shift_id UUID REFERENCES shifts(id) ON DELETE SET NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    subtotal DECIMAL(19,4) NOT NULL,
    tax_amount DECIMAL(19,4) NOT NULL,
    discount_amount DECIMAL(19,4) DEFAULT 0,
    total_amount DECIMAL(19,4) NOT NULL,
    payment_method VARCHAR(20) NOT NULL,
    payment_reference VARCHAR(100),
    notes TEXT,
    deleted_at TIMESTAMPTZ,
    deleted_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    void_reason VARCHAR(255),
    created_at TIMESTAMPTZ DEFAULT NOW(),
    completed_at TIMESTAMPTZ,
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT orders_tenant_number_unique UNIQUE (tenant_id, order_number),
    CONSTRAINT orders_status_check CHECK (status IN ('pending', 'completed', 'refunded', 'voided', 'on_hold')),
    CONSTRAINT orders_payment_check CHECK (payment_method IN (
        'cash', 'credit', 'debit', 'mobile', 'gift_card', 'store_credit', 'split', 'check'
    )),
    CONSTRAINT orders_amounts_positive CHECK (
        subtotal >= 0 AND tax_amount >= 0 AND discount_amount >= 0 AND total_amount >= 0
    ),
    CONSTRAINT orders_total_math CHECK (
        total_amount = subtotal + tax_amount - discount_amount
    )
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_orders_tenant ON orders(tenant_id);
CREATE INDEX idx_orders_tenant_date ON orders(tenant_id, created_at DESC);
CREATE INDEX idx_orders_tenant_location ON orders(tenant_id, location_id, created_at DESC);
CREATE INDEX idx_orders_tenant_customer ON orders(tenant_id, customer_id) WHERE customer_id IS NOT NULL;
CREATE INDEX idx_orders_tenant_shift ON orders(tenant_id, shift_id) WHERE shift_id IS NOT NULL;
CREATE INDEX idx_orders_tenant_status ON orders(tenant_id, status, created_at DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE orders IS 'Sales transaction headers with payment info';
COMMENT ON COLUMN orders.order_number IS 'Format: LOC-YYYYMMDD-SEQUENCE';
COMMENT ON COLUMN orders.void_reason IS 'Required explanation when status = voided';

order_items

-- Line items with snapshots of product data at time of sale
CREATE TABLE order_items (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    order_id UUID NOT NULL REFERENCES orders(id) ON DELETE CASCADE,
    variant_id UUID NOT NULL REFERENCES variants(id) ON DELETE RESTRICT,
    sku VARCHAR(50) NOT NULL,
    product_name VARCHAR(255) NOT NULL,
    quantity INT NOT NULL,
    unit_price DECIMAL(19,4) NOT NULL,
    discount_amount DECIMAL(19,4) DEFAULT 0,
    tax_amount DECIMAL(19,4) NOT NULL,
    line_total DECIMAL(19,4) NOT NULL,
    is_returned BOOLEAN DEFAULT FALSE,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT order_items_quantity_positive CHECK (quantity > 0),
    CONSTRAINT order_items_amounts_positive CHECK (
        unit_price >= 0 AND discount_amount >= 0 AND tax_amount >= 0
    ),
    CONSTRAINT order_items_total_math CHECK (
        line_total = (unit_price * quantity) - discount_amount + tax_amount
    )
);

-- Indexes (tenant_id as leading column for RLS performance)
CREATE INDEX idx_order_items_tenant ON order_items(tenant_id);
CREATE INDEX idx_order_items_tenant_order ON order_items(tenant_id, order_id);
CREATE INDEX idx_order_items_tenant_variant ON order_items(tenant_id, variant_id);
CREATE INDEX idx_order_items_tenant_sku ON order_items(tenant_id, sku);
CREATE INDEX idx_order_items_tenant_returned ON order_items(tenant_id, order_id) WHERE is_returned = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE order_items IS 'Order line items with point-in-time price snapshots';
COMMENT ON COLUMN order_items.sku IS 'SKU snapshot at time of sale (product may change)';
COMMENT ON COLUMN order_items.product_name IS 'Name snapshot at time of sale';

Domain 5: Customer Loyalty & Gift Cards

Domain Model: Customer

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                          CUSTOMER                                 |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| customer_number | String(20)  | Human-readable customer ID        |
| first_name      | String(100) | First name                        |
| last_name       | String(100) | Last name                         |
| email           | String(255) | Email address (unique)            |
| phone           | String(20)  | Phone number                      |
| company         | String(255) | Company name                      |
| date_of_birth   | Date        | Birthday (for loyalty)            |
| tax_exempt      | Boolean     | Tax exempt status                 |
| tax_exempt_id   | String(50)  | Tax exemption certificate         |
| notes           | Text        | Customer notes                    |
| loyalty_points  | Integer     | Current loyalty points            |
| loyalty_tier    | String(20)  | bronze, silver, gold, platinum    |
| total_spent     | Decimal     | Lifetime spending                 |
| visit_count     | Integer     | Total visits                      |
| average_order   | Decimal     | Average order value               |
| last_visit_at   | Timestamp   | Last visit timestamp              |
| tags            | String[]    | Customer tags                     |
| marketing_consent | Boolean   | Opted in for marketing            |
| shopify_id      | String(50)  | Shopify customer ID               |
| created_at      | Timestamp   | Creation timestamp                |
| updated_at      | Timestamp   | Last update                       |
+------------------------------------------------------------------+

Domain Model: CustomerAddress

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                     CUSTOMER_ADDRESS                              |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| customer_id     | UUID        | FK to Customer                    |
| address_type    | String(20)  | billing, shipping                 |
| is_default      | Boolean     | Default address for type          |
| first_name      | String(100) | Recipient first name              |
| last_name       | String(100) | Recipient last name               |
| company         | String(255) | Company name                      |
| address_line1   | String(255) | Street address line 1             |
| address_line2   | String(255) | Street address line 2             |
| city            | String(100) | City                              |
| state           | String(50)  | State/Province                    |
| postal_code     | String(20)  | ZIP/Postal code                   |
| country         | String(2)   | Country code (ISO 3166-1)         |
| phone           | String(20)  | Contact phone                     |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: StoreCredit

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                       STORE_CREDIT                                |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| customer_id     | UUID        | FK to Customer                    |
| code            | String(50)  | Unique credit code                |
| original_amount | Decimal     | Initial credit amount             |
| current_balance | Decimal     | Remaining balance                 |
| reason          | String(100) | Reason for credit                 |
| issued_by       | UUID        | FK to Employee                    |
| expires_at      | Timestamp   | Expiration date (nullable)        |
| is_active       | Boolean     | Credit is usable                  |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: LoyaltyTransaction

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                   LOYALTY_TRANSACTION                             |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| customer_id     | UUID        | FK to Customer                    |
| sale_id         | UUID        | FK to Sale (if earned from sale)  |
| type            | String(20)  | earn, redeem, adjustment, expire  |
| points          | Integer     | Points (positive or negative)     |
| balance_after   | Integer     | Balance after transaction         |
| description     | String(255) | Transaction description           |
| created_by      | UUID        | FK to Employee                    |
| created_at      | Timestamp   | Transaction timestamp             |
+------------------------------------------------------------------+

loyalty_accounts

-- Customer loyalty program accounts
CREATE TABLE loyalty_accounts (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    customer_id UUID NOT NULL REFERENCES customers(id) ON DELETE CASCADE,
    tier VARCHAR(20) NOT NULL DEFAULT 'bronze',
    points_balance INT DEFAULT 0,
    lifetime_points INT DEFAULT 0,
    tier_start_date DATE,
    tier_expiry_date DATE,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT loyalty_accounts_tenant_customer_unique UNIQUE (tenant_id, customer_id),
    CONSTRAINT loyalty_tier_check CHECK (tier IN ('bronze', 'silver', 'gold', 'platinum')),
    CONSTRAINT loyalty_points_positive CHECK (points_balance >= 0 AND lifetime_points >= 0)
);

CREATE INDEX idx_loyalty_tenant ON loyalty_accounts(tenant_id);
CREATE INDEX idx_loyalty_tenant_tier ON loyalty_accounts(tenant_id, tier) WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE loyalty_accounts IS 'Customer loyalty program tier and points tracking';

loyalty_transactions

-- Loyalty points earn/redeem history
CREATE TABLE loyalty_transactions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    loyalty_account_id UUID NOT NULL REFERENCES loyalty_accounts(id) ON DELETE CASCADE,
    order_id UUID REFERENCES orders(id) ON DELETE SET NULL,
    transaction_type VARCHAR(20) NOT NULL,
    points INT NOT NULL,
    points_balance_after INT NOT NULL,
    description VARCHAR(255),
    expires_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT loyalty_trans_type_check CHECK (transaction_type IN (
        'earn', 'redeem', 'expire', 'adjust', 'bonus', 'transfer'
    ))
);

CREATE INDEX idx_loyalty_trans_tenant ON loyalty_transactions(tenant_id);
CREATE INDEX idx_loyalty_trans_tenant_account ON loyalty_transactions(tenant_id, loyalty_account_id, created_at DESC);
CREATE INDEX idx_loyalty_trans_tenant_order ON loyalty_transactions(tenant_id, order_id) WHERE order_id IS NOT NULL;
CREATE INDEX idx_loyalty_trans_expiry ON loyalty_transactions(expires_at)
    WHERE expires_at IS NOT NULL AND transaction_type = 'earn';

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE loyalty_transactions IS 'Audit trail of loyalty point changes';

gift_cards

-- Gift card issuance and balance tracking
CREATE TABLE gift_cards (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    card_number VARCHAR(20) NOT NULL,
    pin_hash VARCHAR(255),
    initial_balance DECIMAL(19,4) NOT NULL,
    current_balance DECIMAL(19,4) NOT NULL,
    currency_code CHAR(3) DEFAULT 'USD',
    issued_at TIMESTAMPTZ DEFAULT NOW(),
    expires_at TIMESTAMPTZ,
    issued_by UUID REFERENCES shared.users(id),
    issued_location_id UUID REFERENCES locations(id),
    purchased_order_id UUID REFERENCES orders(id),
    is_active BOOLEAN DEFAULT TRUE,
    deactivated_at TIMESTAMPTZ,
    deactivated_reason VARCHAR(255),
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT gift_cards_tenant_number_unique UNIQUE (tenant_id, card_number),
    CONSTRAINT gift_cards_balance_positive CHECK (initial_balance > 0 AND current_balance >= 0),
    CONSTRAINT gift_cards_balance_max CHECK (current_balance <= initial_balance)
);

CREATE INDEX idx_gift_cards_tenant ON gift_cards(tenant_id);
CREATE INDEX idx_gift_cards_tenant_number ON gift_cards(tenant_id, card_number);
CREATE INDEX idx_gift_cards_tenant_active ON gift_cards(tenant_id, is_active, expires_at);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE gift_cards IS 'Gift card issuance and balance management';
COMMENT ON COLUMN gift_cards.pin_hash IS 'Optional PIN for additional security (hashed)';

gift_card_transactions

-- Gift card usage history
CREATE TABLE gift_card_transactions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    gift_card_id UUID NOT NULL REFERENCES gift_cards(id) ON DELETE CASCADE,
    order_id UUID REFERENCES orders(id) ON DELETE SET NULL,
    transaction_type VARCHAR(20) NOT NULL,
    amount DECIMAL(19,4) NOT NULL,
    balance_after DECIMAL(19,4) NOT NULL,
    location_id UUID REFERENCES locations(id),
    user_id UUID REFERENCES shared.users(id),
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT gift_card_trans_type CHECK (transaction_type IN (
        'issue', 'redeem', 'reload', 'refund', 'adjust', 'expire'
    )),
    CONSTRAINT gift_card_trans_amount CHECK (amount > 0)
);

CREATE INDEX idx_gift_card_trans_tenant ON gift_card_transactions(tenant_id);
CREATE INDEX idx_gift_card_trans_tenant_card ON gift_card_transactions(tenant_id, gift_card_id, created_at DESC);
CREATE INDEX idx_gift_card_trans_tenant_order ON gift_card_transactions(tenant_id, order_id) WHERE order_id IS NOT NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE gift_card_transactions IS 'Audit trail of gift card balance changes';

store_credits

-- Store credit issuance and balance tracking (from returns or manual)
CREATE TABLE store_credits (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    customer_id UUID NOT NULL REFERENCES customers(id),
    credit_number VARCHAR(50) NOT NULL,
    original_amount NUMERIC(12,2) NOT NULL,
    remaining_amount NUMERIC(12,2) NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'ACTIVE',
    issued_from_return_id UUID REFERENCES returns(id),
    issued_by UUID REFERENCES shared.users(id),
    expires_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),

    CONSTRAINT store_credits_tenant_number_unique UNIQUE (tenant_id, credit_number),
    CONSTRAINT store_credits_status_check CHECK (status IN (
        'ACTIVE', 'FULLY_REDEEMED', 'EXPIRED', 'VOIDED'
    )),
    CONSTRAINT store_credits_remaining_positive CHECK (remaining_amount >= 0),
    CONSTRAINT store_credits_remaining_max CHECK (remaining_amount <= original_amount),
    CONSTRAINT store_credits_original_positive CHECK (original_amount > 0)
);

CREATE INDEX idx_store_credits_tenant ON store_credits(tenant_id);
CREATE INDEX idx_store_credits_tenant_customer ON store_credits(tenant_id, customer_id);
CREATE INDEX idx_store_credits_tenant_status ON store_credits(tenant_id, status)
    WHERE status = 'ACTIVE';
CREATE INDEX idx_store_credits_tenant_expiry ON store_credits(tenant_id, expires_at)
    WHERE expires_at IS NOT NULL AND status = 'ACTIVE';

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE store_credits IS 'Store credit issuance and balance tracking from returns or manual';
COMMENT ON COLUMN store_credits.credit_number IS 'Unique credit identifier for lookup at POS';

Domain 6-7: Returns & Reporting

returns

-- Return/exchange header
CREATE TABLE returns (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    return_number VARCHAR(20) NOT NULL,
    original_order_id UUID NOT NULL REFERENCES orders(id) ON DELETE RESTRICT,
    customer_id UUID REFERENCES customers(id) ON DELETE SET NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    user_id UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    return_type VARCHAR(20) NOT NULL,
    subtotal DECIMAL(19,4) NOT NULL,
    tax_amount DECIMAL(19,4) NOT NULL,
    refund_amount DECIMAL(19,4) NOT NULL,
    refund_method VARCHAR(20) NOT NULL,
    reason VARCHAR(255),
    notes TEXT,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    completed_at TIMESTAMPTZ,

    CONSTRAINT returns_tenant_number_unique UNIQUE (tenant_id, return_number),
    CONSTRAINT returns_status_check CHECK (status IN ('pending', 'approved', 'completed', 'rejected')),
    CONSTRAINT returns_type_check CHECK (return_type IN ('refund', 'exchange', 'store_credit')),
    CONSTRAINT returns_method_check CHECK (refund_method IN (
        'original_payment', 'cash', 'store_credit', 'gift_card'
    ))
);

CREATE INDEX idx_returns_tenant ON returns(tenant_id);
CREATE INDEX idx_returns_tenant_order ON returns(tenant_id, original_order_id);
CREATE INDEX idx_returns_tenant_date ON returns(tenant_id, created_at DESC);
CREATE INDEX idx_returns_tenant_status ON returns(tenant_id, status);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE returns IS 'Return and exchange transaction headers';

return_items

-- Individual items being returned
CREATE TABLE return_items (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    return_id UUID NOT NULL REFERENCES returns(id) ON DELETE CASCADE,
    order_item_id UUID NOT NULL REFERENCES order_items(id) ON DELETE RESTRICT,
    variant_id UUID NOT NULL REFERENCES variants(id) ON DELETE RESTRICT,
    quantity INT NOT NULL,
    unit_price DECIMAL(19,4) NOT NULL,
    refund_amount DECIMAL(19,4) NOT NULL,
    reason VARCHAR(50),
    condition VARCHAR(20) DEFAULT 'sellable',
    restocked BOOLEAN DEFAULT FALSE,
    restocked_location_id UUID REFERENCES locations(id),
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT return_items_quantity_positive CHECK (quantity > 0),
    CONSTRAINT return_items_condition_check CHECK (condition IN (
        'sellable', 'damaged', 'defective', 'other'
    ))
);

CREATE INDEX idx_return_items_tenant ON return_items(tenant_id);
CREATE INDEX idx_return_items_tenant_return ON return_items(tenant_id, return_id);
CREATE INDEX idx_return_items_tenant_variant ON return_items(tenant_id, variant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE return_items IS 'Individual items in a return transaction';

reports (User Preferences)

-- Saved report configurations
CREATE TABLE reports (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    report_type VARCHAR(50) NOT NULL,
    description TEXT,
    query_config JSONB NOT NULL,
    schedule_config JSONB,
    is_system BOOLEAN DEFAULT FALSE,
    is_public BOOLEAN DEFAULT FALSE,
    created_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW()
);

CREATE INDEX idx_reports_tenant ON reports(tenant_id);
CREATE INDEX idx_reports_tenant_type ON reports(tenant_id, report_type);
CREATE INDEX idx_reports_tenant_public ON reports(tenant_id, is_public) WHERE is_public = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE reports IS 'Saved report configurations and schedules';

Domain 8: User Preferences

item_view_settings

-- Personalized view preferences for inventory screens
CREATE TABLE item_view_settings (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    user_id UUID NOT NULL REFERENCES shared.users(id) ON DELETE CASCADE,
    view_type VARCHAR(10) DEFAULT 'list',
    visible_columns JSONB,
    sort_preferences JSONB,
    filter_defaults JSONB,
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT item_view_settings_tenant_user_unique UNIQUE (tenant_id, user_id),
    CONSTRAINT item_view_settings_type_check CHECK (view_type IN ('list', 'grid', 'compact'))
);

CREATE INDEX idx_item_view_settings_tenant ON item_view_settings(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE item_view_settings IS 'User-specific inventory view preferences';

Domain 9: Tenant Management (Shared Schema)

See Chapter 07 (Schema Design) for complete shared schema tables: tenants, tenant_subscriptions, tenant_modules, users, user_sessions, password_resets


Domain 10: Authentication & Authorization

Domain Model: Employee

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                          EMPLOYEE                                 |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| employee_number | String(20)  | Human-readable employee ID        |
| first_name      | String(100) | First name                        |
| last_name       | String(100) | Last name                         |
| email           | String(255) | Email address (unique)            |
| phone           | String(20)  | Phone number                      |
| pin_hash        | String(255) | Hashed PIN for clock-in           |
| role_id         | UUID        | FK to Role                        |
| home_location_id| UUID        | FK to primary Location            |
| hire_date       | Date        | Date of hire                      |
| termination_date| Date        | Date of termination               |
| hourly_rate     | Decimal     | Hourly pay rate                   |
| commission_rate | Decimal     | Commission percentage             |
| is_active       | Boolean     | Employee is active                |
| last_login_at   | Timestamp   | Last login timestamp              |
| created_at      | Timestamp   | Creation timestamp                |
| updated_at      | Timestamp   | Last update                       |
+------------------------------------------------------------------+

Domain Model: Role

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                            ROLE                                   |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| name            | String(100) | Role name                         |
| code            | String(50)  | Role code (admin, manager, etc.)  |
| description     | Text        | Role description                  |
| is_system       | Boolean     | System role (cannot delete)       |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: Permission

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                         PERMISSION                                |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| code            | String(100) | Permission code                   |
| name            | String(255) | Permission name                   |
| category        | String(50)  | Grouping category                 |
| description     | Text        | What this permission allows       |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: RolePermission

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                     ROLE_PERMISSION                               |
+------------------------------------------------------------------+
| role_id         | UUID        | FK to Role                        |
| permission_id   | UUID        | FK to Permission                  |
| created_at      | Timestamp   | When assigned                     |
| PRIMARY KEY (role_id, permission_id)                              |
+------------------------------------------------------------------+

Domain Model: Shift

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                           SHIFT                                   |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| employee_id     | UUID        | FK to Employee                    |
| location_id     | UUID        | FK to Location                    |
| clock_in        | Timestamp   | Clock in time                     |
| clock_out       | Timestamp   | Clock out time                    |
| break_minutes   | Integer     | Total break time                  |
| notes           | Text        | Shift notes                       |
| status          | String(20)  | active, completed, edited         |
| edited_by       | UUID        | FK to Employee (if edited)        |
| edit_reason     | Text        | Reason for edit                   |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

roles (RLS-Protected)

-- Role definitions per tenant
CREATE TABLE roles (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(50) NOT NULL,
    display_name VARCHAR(100) NOT NULL,
    description TEXT,
    is_system BOOLEAN DEFAULT FALSE,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT roles_tenant_name_unique UNIQUE (tenant_id, name)
);

CREATE INDEX idx_roles_tenant ON roles(tenant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE roles IS 'Role definitions customizable per tenant';
COMMENT ON COLUMN roles.is_system IS 'System roles (Owner, Admin, etc.) cannot be deleted';

role_permissions

-- Permission matrix linking roles to permissions
CREATE TABLE role_permissions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    role_id UUID NOT NULL REFERENCES roles(id) ON DELETE CASCADE,
    permission VARCHAR(100) NOT NULL,
    granted BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT role_permissions_tenant_unique UNIQUE (tenant_id, role_id, permission)
);

CREATE INDEX idx_role_permissions_tenant ON role_permissions(tenant_id);
CREATE INDEX idx_role_permissions_tenant_role ON role_permissions(tenant_id, role_id);
CREATE INDEX idx_role_permissions_tenant_perm ON role_permissions(tenant_id, permission);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE role_permissions IS 'Fine-grained permission assignments per role';
COMMENT ON COLUMN role_permissions.permission IS 'Permission ID (products.view, orders.create, etc.)';

tenant_users

-- User-tenant-role mapping
CREATE TABLE tenant_users (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    user_id UUID NOT NULL REFERENCES shared.users(id) ON DELETE CASCADE,
    role_id UUID NOT NULL REFERENCES roles(id) ON DELETE RESTRICT,
    employee_id VARCHAR(20),
    pin_hash VARCHAR(255),
    hourly_rate DECIMAL(19,4),
    commission_rate DECIMAL(5,4),
    default_location_id UUID REFERENCES locations(id) ON DELETE SET NULL,
    is_active BOOLEAN DEFAULT TRUE,
    hired_at DATE,
    terminated_at DATE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT tenant_users_tenant_user_unique UNIQUE (tenant_id, user_id),
    CONSTRAINT tenant_users_tenant_employee_unique UNIQUE (tenant_id, employee_id)
);

CREATE INDEX idx_tenant_users_tenant ON tenant_users(tenant_id);
CREATE INDEX idx_tenant_users_tenant_role ON tenant_users(tenant_id, role_id);
CREATE INDEX idx_tenant_users_tenant_location ON tenant_users(tenant_id, default_location_id);
CREATE INDEX idx_tenant_users_tenant_active ON tenant_users(tenant_id, is_active) WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE tenant_users IS 'Links platform users to tenant with role assignment';
COMMENT ON COLUMN tenant_users.employee_id IS 'Short ID for quick POS login';
COMMENT ON COLUMN tenant_users.pin_hash IS 'Quick login PIN (not primary auth)';

tenant_settings

-- Per-tenant configuration settings
CREATE TABLE tenant_settings (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    category VARCHAR(50) NOT NULL,
    key VARCHAR(100) NOT NULL,
    value TEXT NOT NULL,
    value_type VARCHAR(20) NOT NULL,
    description TEXT,
    is_secret BOOLEAN DEFAULT FALSE,
    updated_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT tenant_settings_tenant_key_unique UNIQUE (tenant_id, category, key),
    CONSTRAINT tenant_settings_type_check CHECK (value_type IN ('string', 'number', 'boolean', 'json'))
);

CREATE INDEX idx_tenant_settings_tenant ON tenant_settings(tenant_id);
CREATE INDEX idx_tenant_settings_tenant_category ON tenant_settings(tenant_id, category);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE tenant_settings IS 'Key-value configuration settings per tenant';
COMMENT ON COLUMN tenant_settings.is_secret IS 'Mask value in UI (API keys, passwords)';

Domain 11: Offline Sync Infrastructure

devices

-- POS terminals and device registration
CREATE TABLE devices (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    device_type VARCHAR(30) NOT NULL,
    hardware_id VARCHAR(255) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    cash_drawer_id UUID REFERENCES cash_drawers(id) ON DELETE SET NULL,
    payment_terminal_id UUID REFERENCES payment_terminals(id) ON DELETE SET NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    last_sync_at TIMESTAMPTZ,
    last_seen_at TIMESTAMPTZ,
    app_version VARCHAR(20),
    os_version VARCHAR(50),
    ip_address INET,
    push_token VARCHAR(500),
    settings JSONB,
    registered_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT devices_tenant_hardware_unique UNIQUE (tenant_id, hardware_id),
    CONSTRAINT devices_type_check CHECK (device_type IN ('pos_terminal', 'tablet', 'mobile', 'kiosk')),
    CONSTRAINT devices_status_check CHECK (status IN ('pending', 'active', 'disabled', 'lost'))
);

CREATE INDEX idx_devices_tenant ON devices(tenant_id);
CREATE INDEX idx_devices_tenant_location ON devices(tenant_id, location_id);
CREATE INDEX idx_devices_tenant_status ON devices(tenant_id, status);
CREATE INDEX idx_devices_tenant_last_seen ON devices(tenant_id, last_seen_at);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE devices IS 'Registered POS devices and tablets';
COMMENT ON COLUMN devices.hardware_id IS 'Unique hardware fingerprint to prevent cloning';

sync_queue

-- Pending sync operations from offline devices
CREATE TABLE sync_queue (
    id BIGSERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    device_id UUID NOT NULL REFERENCES devices(id) ON DELETE CASCADE,
    idempotency_key UUID NOT NULL DEFAULT gen_random_uuid(),
    operation_type VARCHAR(50) NOT NULL,
    entity_type VARCHAR(50) NOT NULL,
    entity_id VARCHAR(100) NOT NULL,
    payload JSONB NOT NULL,
    checksum VARCHAR(64) NOT NULL,
    sequence_number BIGINT NOT NULL,
    priority INT DEFAULT 5,
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    attempts INT DEFAULT 0,
    error_message TEXT,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    processed_at TIMESTAMPTZ,

    CONSTRAINT sync_queue_idempotency_unique UNIQUE (idempotency_key),
    CONSTRAINT sync_queue_status_check CHECK (status IN (
        'pending', 'processing', 'completed', 'failed', 'conflict'
    )),
    CONSTRAINT sync_queue_priority_check CHECK (priority BETWEEN 1 AND 10)
);

CREATE INDEX idx_sync_queue_tenant ON sync_queue(tenant_id);
CREATE INDEX idx_sync_queue_tenant_device ON sync_queue(tenant_id, device_id, sequence_number);
CREATE INDEX idx_sync_queue_tenant_status ON sync_queue(tenant_id, status, priority, created_at);
CREATE INDEX idx_sync_queue_tenant_entity ON sync_queue(tenant_id, entity_type, entity_id);
CREATE INDEX idx_sync_queue_tenant_pending ON sync_queue(tenant_id, device_id, processed_at) WHERE processed_at IS NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE sync_queue IS 'Pending sync operations from offline devices';
COMMENT ON COLUMN sync_queue.idempotency_key IS 'Prevents duplicate processing on replay';

sync_checkpoints

-- Sync progress tracking per device
CREATE TABLE sync_checkpoints (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    device_id UUID NOT NULL REFERENCES devices(id) ON DELETE CASCADE,
    entity_type VARCHAR(50) NOT NULL,
    direction VARCHAR(10) NOT NULL,
    last_sync_at TIMESTAMPTZ NOT NULL,
    last_sequence BIGINT NOT NULL,
    last_server_timestamp TIMESTAMPTZ,
    records_synced INT DEFAULT 0,
    error_count INT DEFAULT 0,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT sync_checkpoints_unique UNIQUE (device_id, entity_type, direction),
    CONSTRAINT sync_checkpoints_direction_check CHECK (direction IN ('push', 'pull'))
);

CREATE INDEX idx_sync_checkpoints_tenant ON sync_checkpoints(tenant_id);
CREATE INDEX idx_sync_checkpoints_tenant_device ON sync_checkpoints(tenant_id, device_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE sync_checkpoints IS 'Tracks sync progress for incremental synchronization';

Domain 12: Event Infrastructure

event_outbox

-- Transactional Outbox pattern: domain events published reliably via polling
-- Events are inserted in the same transaction as the business operation,
-- then a background worker publishes them to LISTEN/NOTIFY (v1) or Kafka (v2).
CREATE TABLE event_outbox (
    id BIGSERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    aggregate_type VARCHAR(100) NOT NULL,
    aggregate_id UUID NOT NULL,
    event_type VARCHAR(100) NOT NULL,
    event_data JSONB NOT NULL,
    metadata JSONB DEFAULT '{}',
    idempotency_key UUID NOT NULL DEFAULT gen_random_uuid(),
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    retry_count INT DEFAULT 0,
    max_retries INT DEFAULT 5,
    error_message TEXT,
    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    published_at TIMESTAMPTZ,
    failed_at TIMESTAMPTZ,

    CONSTRAINT event_outbox_status_check CHECK (status IN (
        'pending', 'published', 'failed', 'dead_letter'
    )),
    CONSTRAINT event_outbox_idempotency_unique UNIQUE (idempotency_key)
);

-- BRIN index on created_at for time-range scans (append-only table)
CREATE INDEX idx_event_outbox_pending ON event_outbox(status, created_at)
    WHERE status = 'pending';
CREATE INDEX idx_event_outbox_tenant ON event_outbox(tenant_id);
CREATE INDEX idx_event_outbox_aggregate ON event_outbox(tenant_id, aggregate_type, aggregate_id);
CREATE INDEX idx_event_outbox_created ON event_outbox USING BRIN (created_at);
CREATE INDEX idx_event_outbox_failed ON event_outbox(status, retry_count)
    WHERE status = 'failed' AND retry_count < max_retries;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE event_outbox IS 'Transactional Outbox: domain events queued for reliable async publishing';
COMMENT ON COLUMN event_outbox.idempotency_key IS 'SHA-256 or UUID for 24h deduplication window';
COMMENT ON COLUMN event_outbox.aggregate_type IS 'e.g., Order, Product, InventoryLevel, RfidScanSession';

state_transitions

-- DB-driven state machine transitions for all 16 aggregate state machines
-- Used by the state machine engine instead of hardcoded if/else logic.
-- Reference: Ch 04 Section L.4A.4 (Domain Events Catalog) for all state machines.
CREATE TABLE state_transitions (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    aggregate_type VARCHAR(100) NOT NULL,
    from_state VARCHAR(50) NOT NULL,
    to_state VARCHAR(50) NOT NULL,
    trigger_event VARCHAR(100) NOT NULL,
    guard_condition TEXT,
    side_effects TEXT[],
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT state_transitions_unique UNIQUE (tenant_id, aggregate_type, from_state, trigger_event),
    CONSTRAINT state_transitions_no_self CHECK (from_state != to_state)
);

CREATE INDEX idx_state_transitions_tenant ON state_transitions(tenant_id);
CREATE INDEX idx_state_transitions_lookup ON state_transitions(tenant_id, aggregate_type, from_state)
    WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE state_transitions IS 'DB-driven state machine definitions for 16 aggregate types';
COMMENT ON COLUMN state_transitions.guard_condition IS 'Optional TypeScript expression evaluated before transition';
COMMENT ON COLUMN state_transitions.side_effects IS 'Array of domain event types emitted on transition';

-- Example seed data (Order state machine):
-- INSERT INTO state_transitions (tenant_id, aggregate_type, from_state, to_state, trigger_event, side_effects)
-- VALUES
--   ('{tid}', 'Order', 'draft',     'open',      'OrderConfirmed',  ARRAY['OrderConfirmedEvent']),
--   ('{tid}', 'Order', 'open',      'completed', 'OrderCompleted',  ARRAY['OrderCompletedEvent', 'InventoryDeductedEvent']),
--   ('{tid}', 'Order', 'open',      'voided',    'OrderVoided',     ARRAY['OrderVoidedEvent', 'InventoryRestoredEvent']),
--   ('{tid}', 'Order', 'completed', 'returning', 'ReturnInitiated', ARRAY['ReturnInitiatedEvent']);

Domain 13: Cash Drawer Operations

Domain Model: Location

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                          LOCATION                                 |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| code            | String(10)  | Short code (HQ, GM, LM)           |
| name            | String(255) | Full location name                |
| type            | String(20)  | store, warehouse, popup           |
| address_line1   | String(255) | Street address                    |
| address_line2   | String(255) | Suite/unit                        |
| city            | String(100) | City                              |
| state           | String(50)  | State/Province                    |
| postal_code     | String(20)  | ZIP/Postal code                   |
| country         | String(2)   | Country code                      |
| phone           | String(20)  | Phone number                      |
| email           | String(255) | Email address                     |
| timezone        | String(50)  | IANA timezone                     |
| currency        | String(3)   | Currency code                     |
| shopify_location_id | String(50) | Shopify location ID            |
| is_active       | Boolean     | Location is operational           |
| can_fulfill     | Boolean     | Can fulfill online orders         |
| is_visible_online | Boolean   | Show inventory online             |
| fulfillment_priority | Integer| Order for fulfillment routing     |
| opening_hours   | JSONB       | Weekly schedule                   |
| created_at      | Timestamp   | Creation timestamp                |
| updated_at      | Timestamp   | Last update                       |
+------------------------------------------------------------------+

Domain Model: Register

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                          REGISTER                                 |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| location_id     | UUID        | FK to Location                    |
| register_number | String(20)  | Register identifier               |
| name            | String(100) | Display name                      |
| receipt_footer  | Text        | Custom receipt message            |
| is_active       | Boolean     | Register is operational           |
| last_opened_at  | Timestamp   | Last opened                       |
| last_closed_at  | Timestamp   | Last closed                       |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: CashDrawer

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                        CASH_DRAWER                                |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| register_id     | UUID        | FK to Register                    |
| employee_id     | UUID        | FK to Employee (opened by)        |
| opened_at       | Timestamp   | When opened                       |
| closed_at       | Timestamp   | When closed                       |
| opening_balance | Decimal     | Starting cash amount              |
| closing_balance | Decimal     | Ending cash amount                |
| expected_balance| Decimal     | Expected based on transactions    |
| variance        | Decimal     | Difference (closing - expected)   |
| notes           | Text        | Drawer notes                      |
| status          | String(20)  | open, closed, reconciled          |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

Domain Model: TaxRate

Business context reference — see Ch 04: Architecture Styles, Section L.9C

+------------------------------------------------------------------+
|                         TAX_RATE                                  |
+------------------------------------------------------------------+
| id              | UUID        | Primary key                       |
| location_id     | UUID        | FK to Location (nullable=all)     |
| name            | String(100) | Tax name                          |
| rate            | Decimal     | Tax rate percentage               |
| tax_code        | String(20)  | Tax category code                 |
| is_compound     | Boolean     | Calculated on tax-inclusive total |
| priority        | Integer     | Order of application              |
| is_active       | Boolean     | Tax is active                     |
| created_at      | Timestamp   | Creation timestamp                |
+------------------------------------------------------------------+

shifts

-- Shift lifecycle management
CREATE TABLE shifts (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    shift_number VARCHAR(20) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    cash_drawer_id UUID NOT NULL REFERENCES cash_drawers(id) ON DELETE RESTRICT,
    device_id UUID REFERENCES devices(id) ON DELETE SET NULL,
    opened_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    closed_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'open',
    opened_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    closed_at TIMESTAMPTZ,
    opening_cash DECIMAL(12,2) NOT NULL,
    expected_cash DECIMAL(12,2),
    actual_cash DECIMAL(12,2),
    cash_variance DECIMAL(12,2),
    total_sales DECIMAL(12,2) DEFAULT 0,
    total_refunds DECIMAL(12,2) DEFAULT 0,
    total_voids DECIMAL(12,2) DEFAULT 0,
    transaction_count INT DEFAULT 0,
    notes TEXT,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT shifts_tenant_number_unique UNIQUE (tenant_id, shift_number),
    CONSTRAINT shifts_status_check CHECK (status IN ('open', 'closing', 'closed', 'reconciled')),
    CONSTRAINT shifts_opening_positive CHECK (opening_cash >= 0)
);

CREATE INDEX idx_shifts_tenant ON shifts(tenant_id);
CREATE INDEX idx_shifts_tenant_location ON shifts(tenant_id, location_id, opened_at DESC);
CREATE INDEX idx_shifts_tenant_drawer_open ON shifts(tenant_id, cash_drawer_id, status) WHERE status = 'open';
CREATE INDEX idx_shifts_tenant_date ON shifts(tenant_id, opened_at DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE shifts IS 'Employee shift lifecycle with cash accountability';
COMMENT ON COLUMN shifts.shift_number IS 'Format: LOC-YYYYMMDD-SEQUENCE';

cash_drawers

-- Physical cash drawer registration
CREATE TABLE cash_drawers (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(50) NOT NULL,
    drawer_number VARCHAR(20) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    current_shift_id INT,  -- FK added after shifts table exists
    status VARCHAR(20) NOT NULL DEFAULT 'available',
    is_active BOOLEAN DEFAULT TRUE,
    last_counted_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT cash_drawers_tenant_number_unique UNIQUE (tenant_id, drawer_number),
    CONSTRAINT cash_drawers_status_check CHECK (status IN ('available', 'in_use', 'maintenance'))
);

-- Add FK after shifts table exists
ALTER TABLE cash_drawers ADD CONSTRAINT cash_drawers_shift_fk
    FOREIGN KEY (current_shift_id) REFERENCES shifts(id) ON DELETE SET NULL;

CREATE INDEX idx_cash_drawers_tenant ON cash_drawers(tenant_id);
CREATE INDEX idx_cash_drawers_tenant_location ON cash_drawers(tenant_id, location_id);
CREATE INDEX idx_cash_drawers_tenant_status ON cash_drawers(tenant_id, status, location_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE cash_drawers IS 'Physical cash drawer registration and status';

cash_counts

-- Detailed cash denomination counts
CREATE TABLE cash_counts (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    shift_id INT NOT NULL REFERENCES shifts(id) ON DELETE CASCADE,
    count_type VARCHAR(20) NOT NULL,
    counted_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    count_timestamp TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    -- Coins
    pennies INT DEFAULT 0,
    nickels INT DEFAULT 0,
    dimes INT DEFAULT 0,
    quarters INT DEFAULT 0,
    half_dollars INT DEFAULT 0,
    dollar_coins INT DEFAULT 0,
    -- Bills
    ones INT DEFAULT 0,
    twos INT DEFAULT 0,
    fives INT DEFAULT 0,
    tens INT DEFAULT 0,
    twenties INT DEFAULT 0,
    fifties INT DEFAULT 0,
    hundreds INT DEFAULT 0,
    -- Other
    rolled_coins DECIMAL(10,2) DEFAULT 0,
    other_amount DECIMAL(10,2) DEFAULT 0,
    total_amount DECIMAL(12,2) NOT NULL,
    notes TEXT,

    CONSTRAINT cash_counts_type_check CHECK (count_type IN (
        'opening', 'closing', 'drop', 'pickup', 'audit', 'mid_shift'
    )),
    CONSTRAINT cash_counts_total_positive CHECK (total_amount >= 0)
);

CREATE INDEX idx_cash_counts_tenant ON cash_counts(tenant_id);
CREATE INDEX idx_cash_counts_tenant_shift ON cash_counts(tenant_id, shift_id, count_type);
CREATE INDEX idx_cash_counts_tenant_timestamp ON cash_counts(tenant_id, count_timestamp DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE cash_counts IS 'Denomination-level cash counts for accountability';

cash_movements

-- Cash audit trail for all drawer operations
CREATE TABLE cash_movements (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    shift_id INT NOT NULL REFERENCES shifts(id) ON DELETE CASCADE,
    cash_drawer_id INT NOT NULL REFERENCES cash_drawers(id) ON DELETE RESTRICT,
    movement_type VARCHAR(30) NOT NULL,
    amount DECIMAL(12,2) NOT NULL,
    reference_type VARCHAR(50),
    reference_id INT,
    performed_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    approved_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    reason VARCHAR(255),
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT cash_movements_type_check CHECK (movement_type IN (
        'sale_cash', 'refund_cash', 'paid_in', 'paid_out',
        'cash_drop', 'cash_pickup', 'opening_float', 'closing_count', 'no_sale'
    ))
);

CREATE INDEX idx_cash_movements_tenant ON cash_movements(tenant_id);
CREATE INDEX idx_cash_movements_tenant_shift ON cash_movements(tenant_id, shift_id);
CREATE INDEX idx_cash_movements_tenant_drawer ON cash_movements(tenant_id, cash_drawer_id, created_at DESC);
CREATE INDEX idx_cash_movements_tenant_type ON cash_movements(tenant_id, movement_type);
CREATE INDEX idx_cash_movements_tenant_reference ON cash_movements(tenant_id, reference_type, reference_id)
    WHERE reference_type IS NOT NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE cash_movements IS 'Immutable audit trail of all cash drawer operations';

cash_drops

-- Cash drops from drawer to safe
CREATE TABLE cash_drops (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    shift_id INT NOT NULL REFERENCES shifts(id) ON DELETE CASCADE,
    cash_drawer_id INT NOT NULL REFERENCES cash_drawers(id) ON DELETE RESTRICT,
    drop_number VARCHAR(20) NOT NULL,
    amount DECIMAL(12,2) NOT NULL,
    dropped_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    witnessed_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    safe_bag_number VARCHAR(50),
    counted_amount DECIMAL(12,2),
    variance DECIMAL(12,2),
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    notes TEXT,
    dropped_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    verified_at TIMESTAMPTZ,

    CONSTRAINT cash_drops_tenant_number_unique UNIQUE (tenant_id, drop_number),
    CONSTRAINT cash_drops_amount_positive CHECK (amount > 0),
    CONSTRAINT cash_drops_status_check CHECK (status IN ('pending', 'verified', 'variance'))
);

CREATE INDEX idx_cash_drops_tenant ON cash_drops(tenant_id);
CREATE INDEX idx_cash_drops_tenant_shift ON cash_drops(tenant_id, shift_id);
CREATE INDEX idx_cash_drops_tenant_status ON cash_drops(tenant_id, status) WHERE status = 'pending';

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE cash_drops IS 'Cash drops from drawer to safe with verification tracking';

cash_pickups

-- Armored car pickup tracking
CREATE TABLE cash_pickups (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    pickup_date DATE NOT NULL,
    carrier VARCHAR(100) NOT NULL,
    driver_name VARCHAR(100),
    driver_id VARCHAR(50),
    pickup_number VARCHAR(50),
    expected_amount DECIMAL(12,2) NOT NULL,
    bag_count INT NOT NULL,
    bag_numbers TEXT[],
    received_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    verified_amount DECIMAL(12,2),
    variance DECIMAL(12,2),
    status VARCHAR(20) NOT NULL DEFAULT 'picked_up',
    notes TEXT,
    picked_up_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    deposited_at TIMESTAMPTZ,

    CONSTRAINT cash_pickups_tenant_number_unique UNIQUE (tenant_id, pickup_number),
    CONSTRAINT cash_pickups_status_check CHECK (status IN (
        'picked_up', 'in_transit', 'deposited', 'variance'
    ))
);

CREATE INDEX idx_cash_pickups_tenant ON cash_pickups(tenant_id);
CREATE INDEX idx_cash_pickups_tenant_location ON cash_pickups(tenant_id, location_id, pickup_date DESC);
CREATE INDEX idx_cash_pickups_tenant_status ON cash_pickups(tenant_id, status);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE cash_pickups IS 'Armored car pickup and bank deposit tracking';

Domain 14: Payment Processing

payment_terminals

-- Payment device registration
CREATE TABLE payment_terminals (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    terminal_id VARCHAR(50) NOT NULL,
    name VARCHAR(100) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    device_id UUID REFERENCES devices(id) ON DELETE SET NULL,
    processor VARCHAR(50) NOT NULL,
    terminal_type VARCHAR(30) NOT NULL,
    model VARCHAR(100),
    serial_number VARCHAR(100),
    status VARCHAR(20) NOT NULL DEFAULT 'active',
    supports_contactless BOOLEAN DEFAULT TRUE,
    supports_emv BOOLEAN DEFAULT TRUE,
    supports_swipe BOOLEAN DEFAULT TRUE,
    last_transaction_at TIMESTAMPTZ,
    last_batch_at TIMESTAMPTZ,
    configuration JSONB,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT payment_terminals_tenant_id_unique UNIQUE (tenant_id, terminal_id),
    CONSTRAINT payment_terminals_type_check CHECK (terminal_type IN (
        'integrated', 'standalone', 'virtual', 'mobile'
    )),
    CONSTRAINT payment_terminals_status_check CHECK (status IN (
        'active', 'offline', 'maintenance', 'disabled'
    ))
);

CREATE INDEX idx_payment_terminals_tenant ON payment_terminals(tenant_id);
CREATE INDEX idx_payment_terminals_tenant_location ON payment_terminals(tenant_id, location_id);
CREATE INDEX idx_payment_terminals_tenant_status ON payment_terminals(tenant_id, status);
CREATE INDEX idx_payment_terminals_device ON payment_terminals(device_id) WHERE device_id IS NOT NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE payment_terminals IS 'Payment device registration and configuration';

payment_attempts

-- Payment processing attempt tracking
CREATE TABLE payment_attempts (
    id BIGSERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    order_id UUID NOT NULL REFERENCES orders(id) ON DELETE RESTRICT,
    terminal_id UUID REFERENCES payment_terminals(id) ON DELETE SET NULL,
    payment_method VARCHAR(30) NOT NULL,
    card_type VARCHAR(20),
    card_last_four CHAR(4),
    card_entry_mode VARCHAR(20),
    amount DECIMAL(12,2) NOT NULL,
    tip_amount DECIMAL(10,2) DEFAULT 0,
    total_amount DECIMAL(12,2) NOT NULL,
    currency_code CHAR(3) NOT NULL DEFAULT 'USD',
    status VARCHAR(20) NOT NULL,
    processor_response_code VARCHAR(10),
    processor_response_text VARCHAR(255),
    authorization_code VARCHAR(20),
    processor_transaction_id VARCHAR(100),
    avs_result VARCHAR(10),
    cvv_result VARCHAR(10),
    emv_application_id VARCHAR(32),
    emv_cryptogram VARCHAR(64),
    risk_score INT,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    processed_at TIMESTAMPTZ,

    CONSTRAINT payment_attempts_method_check CHECK (payment_method IN (
        'card', 'cash', 'gift_card', 'store_credit', 'check', 'mobile_pay'
    )),
    CONSTRAINT payment_attempts_status_check CHECK (status IN (
        'pending', 'approved', 'declined', 'error', 'voided', 'refunded'
    )),
    CONSTRAINT payment_attempts_entry_check CHECK (card_entry_mode IS NULL OR card_entry_mode IN (
        'chip', 'swipe', 'contactless', 'manual', 'ecommerce', 'fallback'
    ))
);

CREATE INDEX idx_payment_attempts_tenant ON payment_attempts(tenant_id);
CREATE INDEX idx_payment_attempts_tenant_order ON payment_attempts(tenant_id, order_id);
CREATE INDEX idx_payment_attempts_tenant_status ON payment_attempts(tenant_id, status, created_at DESC);
CREATE INDEX idx_payment_attempts_processor ON payment_attempts(processor_transaction_id)
    WHERE processor_transaction_id IS NOT NULL;
CREATE INDEX idx_payment_attempts_tenant_date ON payment_attempts(tenant_id, created_at DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE payment_attempts IS 'Payment processing attempts with full audit trail';
COMMENT ON COLUMN payment_attempts.emv_cryptogram IS 'EMV TC/ARQC for chip transactions';

payment_batches

-- End-of-day settlement batch tracking
CREATE TABLE payment_batches (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    batch_number VARCHAR(50) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    terminal_id INT REFERENCES payment_terminals(id) ON DELETE SET NULL,
    processor VARCHAR(50) NOT NULL,
    batch_date DATE NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'open',
    transaction_count INT NOT NULL DEFAULT 0,
    gross_amount DECIMAL(12,2) NOT NULL DEFAULT 0,
    refund_amount DECIMAL(12,2) NOT NULL DEFAULT 0,
    net_amount DECIMAL(12,2) NOT NULL DEFAULT 0,
    fee_amount DECIMAL(10,2),
    deposit_amount DECIMAL(12,2),
    opened_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    submitted_at TIMESTAMPTZ,
    settled_at TIMESTAMPTZ,
    deposit_reference VARCHAR(100),
    notes TEXT,

    CONSTRAINT payment_batches_tenant_number_unique UNIQUE (tenant_id, batch_number),
    CONSTRAINT payment_batches_status_check CHECK (status IN (
        'open', 'pending', 'settled', 'rejected'
    )),
    CONSTRAINT payment_batches_net_math CHECK (net_amount = gross_amount - refund_amount)
);

CREATE INDEX idx_payment_batches_tenant ON payment_batches(tenant_id);
CREATE INDEX idx_payment_batches_tenant_location ON payment_batches(tenant_id, location_id, batch_date DESC);
CREATE INDEX idx_payment_batches_tenant_status ON payment_batches(tenant_id, status) WHERE status IN ('open', 'pending');
CREATE INDEX idx_payment_batches_tenant_date ON payment_batches(tenant_id, batch_date DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE payment_batches IS 'End-of-day settlement batch tracking';

payment_reconciliation

-- Variance tracking between POS and processor/bank
CREATE TABLE payment_reconciliation (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    batch_id INT NOT NULL REFERENCES payment_batches(id) ON DELETE CASCADE,
    reconciliation_date DATE NOT NULL,
    pos_transaction_count INT NOT NULL,
    processor_transaction_count INT NOT NULL,
    transaction_count_variance INT NOT NULL,
    pos_gross_amount DECIMAL(12,2) NOT NULL,
    processor_gross_amount DECIMAL(12,2) NOT NULL,
    gross_variance DECIMAL(12,2) NOT NULL,
    pos_net_amount DECIMAL(12,2) NOT NULL,
    bank_deposit_amount DECIMAL(12,2),
    deposit_variance DECIMAL(12,2),
    fee_variance DECIMAL(10,2),
    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    variance_reason TEXT,
    resolved_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    resolved_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT payment_recon_status_check CHECK (status IN (
        'pending', 'matched', 'variance', 'resolved'
    ))
);

CREATE INDEX idx_payment_recon_tenant ON payment_reconciliation(tenant_id);
CREATE INDEX idx_payment_recon_tenant_batch ON payment_reconciliation(tenant_id, batch_id);
CREATE INDEX idx_payment_recon_tenant_date ON payment_reconciliation(tenant_id, reconciliation_date DESC);
CREATE INDEX idx_payment_recon_tenant_status ON payment_reconciliation(tenant_id, status)
    WHERE status IN ('pending', 'variance');

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE payment_reconciliation IS 'Payment reconciliation with variance tracking';

Domain 15: Tax Configuration

tax_jurisdictions

-- Compound tax jurisdictions (State/County/City per ADR mandate)
CREATE TABLE tax_jurisdictions (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    code VARCHAR(20) NOT NULL,
    jurisdiction_level VARCHAR(20) NOT NULL,
    parent_jurisdiction_id INT REFERENCES tax_jurisdictions(id) ON DELETE SET NULL,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT tax_jurisdictions_tenant_code_unique UNIQUE (tenant_id, code),
    CONSTRAINT tax_jurisdictions_level_check CHECK (jurisdiction_level IN (
        'state', 'county', 'city', 'district'
    ))
);

CREATE INDEX idx_tax_jurisdictions_tenant ON tax_jurisdictions(tenant_id);
CREATE INDEX idx_tax_jurisdictions_tenant_level ON tax_jurisdictions(tenant_id, jurisdiction_level);
CREATE INDEX idx_tax_jurisdictions_parent ON tax_jurisdictions(parent_jurisdiction_id)
    WHERE parent_jurisdiction_id IS NOT NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE tax_jurisdictions IS 'Compound tax jurisdictions: State > County > City hierarchy';

tax_rates

-- Tax rates per jurisdiction with effective date ranges
CREATE TABLE tax_rates (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    jurisdiction_id INT NOT NULL REFERENCES tax_jurisdictions(id) ON DELETE CASCADE,
    name VARCHAR(100) NOT NULL,
    rate DECIMAL(5,4) NOT NULL,
    is_compound BOOLEAN DEFAULT FALSE,
    applies_to VARCHAR(20) NOT NULL DEFAULT 'all',
    effective_from DATE NOT NULL,
    effective_to DATE,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT tax_rates_rate_check CHECK (rate >= 0 AND rate <= 1),
    CONSTRAINT tax_rates_dates CHECK (effective_to IS NULL OR effective_to > effective_from),
    CONSTRAINT tax_rates_applies_check CHECK (applies_to IN ('all', 'goods', 'services', 'clothing'))
);

-- Compound tax example: State 6.25% + County 1.00% + City 1.00% = 8.25%
-- Each level is a separate row linked to its jurisdiction

CREATE INDEX idx_tax_rates_tenant ON tax_rates(tenant_id);
CREATE INDEX idx_tax_rates_tenant_jurisdiction ON tax_rates(tenant_id, jurisdiction_id);
CREATE INDEX idx_tax_rates_effective ON tax_rates(tenant_id, effective_from, effective_to)
    WHERE is_active = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE tax_rates IS 'Tax rates per jurisdiction with effective date ranges (rate as decimal: 0.0825 = 8.25%)';

location_tax_jurisdictions

-- Assigns tax jurisdictions to locations (which taxes apply where)
CREATE TABLE location_tax_jurisdictions (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE CASCADE,
    jurisdiction_id INT NOT NULL REFERENCES tax_jurisdictions(id) ON DELETE CASCADE,
    effective_from DATE NOT NULL,
    effective_to DATE,

    CONSTRAINT location_tax_juris_unique UNIQUE (tenant_id, location_id, jurisdiction_id),
    CONSTRAINT location_tax_juris_dates CHECK (effective_to IS NULL OR effective_to > effective_from)
);

CREATE INDEX idx_location_tax_juris_tenant ON location_tax_jurisdictions(tenant_id);
CREATE INDEX idx_location_tax_juris_location ON location_tax_jurisdictions(tenant_id, location_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE location_tax_jurisdictions IS 'Assigns compound tax jurisdictions to store locations';

Domain 16: RFID Module (Optional)

rfid_config

-- Tenant RFID configuration (counting subsystem)
CREATE TABLE rfid_config (
    id SERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    epc_company_prefix VARCHAR(24) NOT NULL,
    epc_indicator CHAR(1) NOT NULL DEFAULT '0',
    epc_filter CHAR(1) NOT NULL DEFAULT '3',
    epc_partition INT NOT NULL DEFAULT 5,
    min_rssi_threshold SMALLINT NOT NULL DEFAULT -70,
    auto_save_interval_seconds INT NOT NULL DEFAULT 30,
    chunk_upload_size INT NOT NULL DEFAULT 5000,
    default_template_id UUID,
    default_printer_id UUID,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT rfid_config_tenant_unique UNIQUE (tenant_id)
);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid

-- Serial numbers use PostgreSQL SEQUENCE per tenant:
-- CREATE SEQUENCE rfid_epc_serial_{tenant_short_id} START 1 INCREMENT 1 NO CYCLE;
-- Application calls nextval('rfid_epc_serial_{tenant_short_id}') during tag encoding.

COMMENT ON TABLE rfid_config IS 'Tenant RFID configuration for EPC encoding and scanning';
COMMENT ON COLUMN rfid_config.min_rssi_threshold IS 'Minimum RSSI (dBm) to accept tag reads; default -70';

rfid_printers

-- Registered RFID printers
CREATE TABLE rfid_printers (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE CASCADE,
    printer_type VARCHAR(50) NOT NULL,
    connection_type VARCHAR(20) NOT NULL,
    ip_address INET,
    port INT DEFAULT 9100,
    mac_address VARCHAR(17),
    serial_number VARCHAR(100),
    firmware_version VARCHAR(50),
    dpi INT DEFAULT 203,
    label_width_mm INT NOT NULL,
    label_height_mm INT NOT NULL,
    rfid_position VARCHAR(20) DEFAULT 'center',
    status VARCHAR(20) NOT NULL DEFAULT 'offline',
    last_seen_at TIMESTAMPTZ,
    error_message TEXT,
    is_default BOOLEAN DEFAULT FALSE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT rfid_printers_type_check CHECK (printer_type IN (
        'zebra_zd621r', 'zebra_zd500r', 'sato_cl4nx', 'tsc_mx240p'
    )),
    CONSTRAINT rfid_printers_conn_check CHECK (connection_type IN ('network', 'usb', 'bluetooth'))
);

CREATE INDEX idx_rfid_printers_location ON rfid_printers(location_id);
CREATE INDEX idx_rfid_printers_status ON rfid_printers(status);
CREATE UNIQUE INDEX idx_rfid_printers_default ON rfid_printers(location_id) WHERE is_default = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_printers IS 'RFID-enabled printers registered per location';

rfid_print_jobs

-- Print job queue
CREATE TABLE rfid_print_jobs (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    job_number VARCHAR(20) NOT NULL,
    printer_id UUID NOT NULL REFERENCES rfid_printers(id) ON DELETE RESTRICT,
    template_id UUID NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'queued',
    priority INT DEFAULT 5,
    total_tags INT NOT NULL,
    printed_tags INT DEFAULT 0,
    failed_tags INT DEFAULT 0,
    error_message TEXT,
    job_data JSONB NOT NULL,
    created_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    started_at TIMESTAMPTZ,
    completed_at TIMESTAMPTZ,
    created_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT rfid_print_jobs_number_unique UNIQUE (job_number),
    CONSTRAINT rfid_print_jobs_status_check CHECK (status IN (
        'queued', 'printing', 'completed', 'failed', 'cancelled'
    )),
    CONSTRAINT rfid_print_jobs_priority_check CHECK (priority BETWEEN 1 AND 10)
);

CREATE INDEX idx_rfid_print_jobs_status ON rfid_print_jobs(status, priority, created_at)
    WHERE status IN ('queued', 'printing');
CREATE INDEX idx_rfid_print_jobs_printer ON rfid_print_jobs(printer_id, created_at DESC);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_print_jobs IS 'RFID tag print job queue with progress tracking';

rfid_tags

-- Individual RFID tags linked to variants (counting subsystem — no lifecycle fields)
CREATE TABLE rfid_tags (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    epc VARCHAR(24) NOT NULL,
    variant_id UUID NOT NULL REFERENCES variants(id) ON DELETE RESTRICT,
    serial_number BIGINT NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'active',
    print_job_id UUID REFERENCES rfid_print_jobs(id) ON DELETE SET NULL,
    printed_at TIMESTAMPTZ,
    printed_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    current_location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    last_scanned_at TIMESTAMPTZ,
    last_scanned_session_id UUID,
    notes TEXT,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    -- Scope: counting only — no sold_at, sold_order_id, transferred_at fields
    -- Sales and transfers tracked by core inventory system via barcode, not RFID
    CONSTRAINT rfid_tags_epc_unique UNIQUE (tenant_id, epc),
    CONSTRAINT rfid_tags_epc_format CHECK (epc ~ '^[0-9A-F]{24}$'),
    CONSTRAINT rfid_tags_status_check CHECK (status IN ('active', 'void', 'lost'))
);

CREATE INDEX idx_rfid_tags_variant ON rfid_tags(tenant_id, variant_id, status) WHERE status = 'active';
CREATE INDEX idx_rfid_tags_location ON rfid_tags(tenant_id, current_location_id, status) WHERE status = 'active';
CREATE INDEX idx_rfid_tags_serial ON rfid_tags(tenant_id, serial_number);
CREATE INDEX idx_rfid_tags_scan ON rfid_tags(last_scanned_at DESC) WHERE last_scanned_at IS NOT NULL;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_tags IS 'Individual RFID tags for inventory counting (EPC-level tracking)';
COMMENT ON COLUMN rfid_tags.epc IS 'SGTIN-96 Electronic Product Code (24 hex chars)';

rfid_scan_sessions

-- Inventory scan sessions (counting subsystem — no 'receiving' type)
CREATE TABLE rfid_scan_sessions (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    session_number VARCHAR(20) NOT NULL,
    location_id UUID NOT NULL REFERENCES locations(id) ON DELETE RESTRICT,
    session_type VARCHAR(30) NOT NULL,
    status VARCHAR(20) NOT NULL DEFAULT 'in_progress',
    device_id UUID REFERENCES devices(id) ON DELETE SET NULL,
    started_by UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    completed_by UUID REFERENCES shared.users(id) ON DELETE SET NULL,
    started_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    completed_at TIMESTAMPTZ,
    total_reads INT DEFAULT 0,
    unique_tags INT DEFAULT 0,
    matched_tags INT DEFAULT 0,
    unmatched_tags INT DEFAULT 0,
    expected_count INT,
    variance INT,
    variance_value DECIMAL(12,2),
    notes TEXT,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT rfid_sessions_number_unique UNIQUE (tenant_id, session_number),
    CONSTRAINT rfid_sessions_type_check CHECK (session_type IN (
        'full_inventory', 'cycle_count', 'spot_check', 'find_item'
    )),
    -- NOTE: 'receiving' removed — RFID is counting only (see BRD Section 5.16)
    CONSTRAINT rfid_sessions_status_check CHECK (status IN (
        'in_progress', 'completed', 'cancelled', 'uploaded'
    ))
);

CREATE INDEX idx_rfid_sessions_location ON rfid_scan_sessions(tenant_id, location_id, started_at DESC);
CREATE INDEX idx_rfid_sessions_status ON rfid_scan_sessions(status) WHERE status = 'in_progress';

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_scan_sessions IS 'RFID inventory count sessions with variance calculation';

rfid_scan_events

-- Aggregated tag reads during scan sessions (one row per unique EPC per session)
CREATE TABLE rfid_scan_events (
    id BIGSERIAL PRIMARY KEY,
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    session_id UUID NOT NULL REFERENCES rfid_scan_sessions(id) ON DELETE CASCADE,
    epc VARCHAR(24) NOT NULL,
    rfid_tag_id UUID REFERENCES rfid_tags(id) ON DELETE SET NULL,
    rssi SMALLINT,
    read_count INT DEFAULT 1,
    antenna SMALLINT,
    first_seen_at TIMESTAMPTZ NOT NULL,
    last_seen_at TIMESTAMPTZ NOT NULL,

    -- Idempotency: same EPC can only appear once per session
    -- On duplicate upload (retry), use UPSERT:
    --   ON CONFLICT (session_id, epc) DO UPDATE SET
    --     rssi = GREATEST(excluded.rssi, rfid_scan_events.rssi),
    --     read_count = rfid_scan_events.read_count + excluded.read_count,
    --     last_seen_at = GREATEST(excluded.last_seen_at, rfid_scan_events.last_seen_at)
    CONSTRAINT rfid_events_idempotent UNIQUE (session_id, epc)
);

-- Indexes
CREATE INDEX idx_rfid_events_session ON rfid_scan_events(session_id);
CREATE INDEX idx_rfid_events_epc ON rfid_scan_events(epc);
CREATE INDEX idx_rfid_events_tag ON rfid_scan_events(rfid_tag_id) WHERE rfid_tag_id IS NOT NULL;
CREATE INDEX idx_rfid_events_unknown ON rfid_scan_events(session_id) WHERE rfid_tag_id IS NULL;
CREATE INDEX idx_rfid_events_time ON rfid_scan_events USING BRIN (first_seen_at);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_scan_events IS 'Aggregated RFID tag reads per session (pre-deduplicated by EPC)';
COMMENT ON COLUMN rfid_scan_events.rssi IS 'Best signal strength (-127 to 0 dBm)';

rfid_tag_templates

-- ZPL label templates for RFID tag printing
CREATE TABLE rfid_tag_templates (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    name VARCHAR(100) NOT NULL,
    template_type VARCHAR(20) NOT NULL,
    zpl_content TEXT NOT NULL,
    variables JSONB NOT NULL DEFAULT '[]',
    is_default BOOLEAN DEFAULT FALSE,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT rfid_templates_type_check CHECK (template_type IN (
        'hang_tag', 'price_tag', 'label'
    ))
);

CREATE INDEX idx_rfid_templates_tenant ON rfid_tag_templates(tenant_id);
CREATE UNIQUE INDEX idx_rfid_templates_default ON rfid_tag_templates(tenant_id, template_type)
    WHERE is_default = TRUE;

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_tag_templates IS 'ZPL label templates for RFID tag printing';

rfid_tag_mappings

-- EPC prefix to product variant mappings for offline decoding
CREATE TABLE rfid_tag_mappings (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    epc_prefix VARCHAR(20) NOT NULL,
    variant_id UUID NOT NULL REFERENCES variants(id) ON DELETE CASCADE,
    sku VARCHAR(50) NOT NULL,
    created_at TIMESTAMPTZ DEFAULT NOW(),
    updated_at TIMESTAMPTZ DEFAULT NOW(),

    CONSTRAINT rfid_mappings_prefix_unique UNIQUE (tenant_id, epc_prefix)
);

CREATE INDEX idx_rfid_mappings_sku ON rfid_tag_mappings(tenant_id, sku);
CREATE INDEX idx_rfid_mappings_variant ON rfid_tag_mappings(variant_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE rfid_tag_mappings IS 'Maps EPC prefix ranges to product variants for offline decoding on Raptag mobile app';

session_operators

-- Multiple operators per RFID scan session with section assignments
CREATE TABLE session_operators (
    id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
    tenant_id UUID NOT NULL REFERENCES shared.tenants(id),
    session_id UUID NOT NULL REFERENCES rfid_scan_sessions(id) ON DELETE CASCADE,
    operator_id UUID NOT NULL REFERENCES shared.users(id) ON DELETE RESTRICT,
    assigned_section TEXT,
    device_id UUID REFERENCES devices(id) ON DELETE SET NULL,
    joined_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
    left_at TIMESTAMPTZ,

    CONSTRAINT session_operators_unique UNIQUE (session_id, operator_id)
);

CREATE INDEX idx_session_operators_session ON session_operators(session_id);
CREATE INDEX idx_session_operators_user ON session_operators(operator_id);

-- RLS: tenant_id = current_setting('app.current_tenant')::uuid
COMMENT ON TABLE session_operators IS 'Multiple operators per RFID scan session with section assignments (max 10 per session)';

8.2 Table Count Summary

DomainTablesSchema Location
1-2. Catalog (Products, Categories, Tags, Attributes, Pricing)13tenant
3. Inventory & Locations7tenant
4. Sales (Orders & Customers)3tenant
5. Customer Loyalty & Gift Cards5tenant
6-7. Returns & Reporting3tenant
8. User Preferences1tenant
9. Tenant Management6shared
10. Auth & Authorization4tenant
11. Offline Sync3tenant
12. Event Infrastructure2tenant
13. Cash Drawer Operations6tenant
14. Payment Processing4tenant
15. Tax Configuration3tenant
16. RFID Module (Optional)9tenant
TOTAL696 shared + 63 tenant

Next Chapter: Chapter 09: Indexes & Performance - Index strategy and query optimization.


Document Information

AttributeValue
Version7.0.0
Created2025-12-29
Updated2026-03-02
AuthorClaude Code
StatusActive
PartIII - Database
Chapter08 of 9

This chapter is part of the POS Blueprint Book. All content is self-contained.

Chapter 09: Indexes & Performance

Query Optimization and Index Strategy


9.1 Overview

This chapter provides the complete indexing strategy for the POS Platform database, organized by query pattern. Proper indexing is critical for a multi-tenant POS system where response times directly impact customer experience.

Note: The indexes defined in this chapter are supplemental to the inline indexes in Ch 08 (Entity Specifications). If an index appears in both chapters, the Ch 08 definition embedded in the CREATE TABLE is authoritative.

Performance Targets

OperationTargetCritical Threshold
Product lookup by SKU< 5ms20ms
Product lookup by barcode< 5ms20ms
Inventory check (single location)< 10ms50ms
Order creation< 50ms200ms
Customer search by name< 20ms100ms
Daily sales report< 500ms2s
Inventory count by location< 100ms500ms

9.2 Index Types and When to Use Them

B-Tree Indexes (Default)

Best for: Equality comparisons, range queries, sorting

-- Equality lookup (most common, tenant_id leads for RLS)
CREATE INDEX idx_products_sku ON products(tenant_id, sku);

-- Range query support
CREATE INDEX idx_orders_date ON orders(tenant_id, created_at);

-- Composite for multiple conditions
CREATE INDEX idx_inventory_lookup ON inventory_levels(tenant_id, variant_id, location_id);

BRIN Indexes (Block Range)

Best for: Time-series data, append-only tables, large datasets

-- Inventory transactions (append-only, ordered by time)
CREATE INDEX idx_inventory_trans_date ON inventory_transactions USING BRIN (created_at);

-- RFID scan events (high-volume, time-ordered)
CREATE INDEX idx_rfid_events_created ON rfid_scan_events USING BRIN (first_seen_at);

-- Sync queue (sequential inserts)
CREATE INDEX idx_sync_queue_created ON sync_queue USING BRIN (created_at);

-- Event outbox (transactional outbox, append-only)
CREATE INDEX idx_event_outbox_created ON event_outbox USING BRIN (created_at);

BRIN Benefits:

  • 100x smaller than B-tree for time-series
  • Faster inserts (less index maintenance)
  • Perfect for audit/event tables

BRIN Limitations:

  • Only useful when data is physically ordered
  • Less precise (scans blocks, not rows)

GIN Indexes (Generalized Inverted)

Best for: JSONB columns, full-text search, arrays

-- JSONB configuration columns
CREATE INDEX idx_devices_settings ON devices USING GIN (settings);
CREATE INDEX idx_tenant_modules_config ON tenant_modules USING GIN (configuration);

-- Full-text product search
CREATE INDEX idx_products_search ON products USING GIN (
    to_tsvector('english', name || ' ' || COALESCE(description, ''))
);

-- Array columns
CREATE INDEX idx_cash_pickups_bags ON cash_pickups USING GIN (bag_numbers);

Partial Indexes

Best for: Queries with consistent WHERE clauses, reducing index size

-- Only active products (common filter, tenant_id leads for RLS)
CREATE INDEX idx_products_active ON products(tenant_id, name)
    WHERE is_active = TRUE AND deleted_at IS NULL;

-- Only pending sync items
CREATE INDEX idx_sync_queue_pending ON sync_queue(tenant_id, device_id, priority, created_at)
    WHERE status = 'pending';

-- Only open shifts
CREATE INDEX idx_shifts_open ON shifts(tenant_id, location_id, cash_drawer_id)
    WHERE status = 'open';

Covering Indexes (INCLUDE)

Best for: Avoiding table lookups for frequently accessed columns

-- Product lookup returns name and price without table access
CREATE INDEX idx_products_sku_covering ON products(tenant_id, sku)
    INCLUDE (name, base_price, is_active)
    WHERE deleted_at IS NULL;

-- Inventory lookup includes quantity
CREATE INDEX idx_inventory_covering ON inventory_levels(tenant_id, variant_id, location_id)
    INCLUDE (quantity_on_hand, quantity_reserved)
    WHERE deleted_at IS NULL;

-- Customer lookup by loyalty number
CREATE INDEX idx_customers_loyalty_covering ON customers(tenant_id, loyalty_number)
    INCLUDE (first_name, last_name, loyalty_points)
    WHERE loyalty_number IS NOT NULL AND deleted_at IS NULL;

9.3 Index Strategy by Domain

Domain 1-2: Catalog (Products, Categories)

-- ============================================================
-- PRODUCT LOOKUP INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Primary product lookup by SKU (unique per tenant, filtered for soft delete)
CREATE UNIQUE INDEX idx_products_tenant_sku ON products(tenant_id, sku)
    WHERE deleted_at IS NULL;

-- Product search by name (full-text — GIN does not use tenant_id prefix,
-- RLS policy handles tenant filtering automatically)
CREATE INDEX idx_products_name_search ON products
    USING GIN (to_tsvector('english', name));

-- Filter by brand (common in category pages)
CREATE INDEX idx_products_tenant_brand ON products(tenant_id, brand_id)
    WHERE is_active = TRUE AND deleted_at IS NULL;

-- Filter by product group (department browsing)
CREATE INDEX idx_products_tenant_group ON products(tenant_id, product_group_id)
    WHERE is_active = TRUE AND deleted_at IS NULL;

-- ============================================================
-- VARIANT LOOKUP INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Variant lookup by SKU (unique per tenant)
CREATE UNIQUE INDEX idx_variants_tenant_sku ON variants(tenant_id, sku)
    WHERE deleted_at IS NULL;

-- POS barcode scan (unique per tenant, critical for checkout speed)
CREATE UNIQUE INDEX idx_variants_tenant_barcode ON variants(tenant_id, barcode)
    WHERE barcode IS NOT NULL AND deleted_at IS NULL;

-- Product's variants list
CREATE INDEX idx_variants_tenant_product ON variants(tenant_id, product_id, size, color)
    WHERE is_active = TRUE AND deleted_at IS NULL;

-- ============================================================
-- CATEGORY NAVIGATION INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Category hierarchy traversal
CREATE INDEX idx_categories_tenant_parent ON categories(tenant_id, parent_id)
    WHERE is_active = TRUE;

-- Category sort order for UI
CREATE INDEX idx_categories_tenant_display ON categories(tenant_id, display_order, name)
    WHERE is_active = TRUE;

-- ============================================================
-- COLLECTION & TAG INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Active collections (marketing pages)
CREATE INDEX idx_collections_tenant_active ON collections(tenant_id, is_active, start_date, end_date)
    WHERE is_active = TRUE;

-- Products in collection
CREATE INDEX idx_product_collection_tenant_coll ON product_collection(tenant_id, collection_id, display_order);

-- Products with tag
CREATE INDEX idx_product_tag_tenant_tag ON product_tag(tenant_id, tag_id);

Domain 3: Inventory

-- ============================================================
-- INVENTORY LEVEL INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Primary lookup: tenant + variant + location (covered)
CREATE UNIQUE INDEX idx_inventory_tenant_lookup ON inventory_levels(tenant_id, variant_id, location_id)
    INCLUDE (quantity_on_hand, quantity_reserved, reorder_point)
    WHERE deleted_at IS NULL;

-- Location inventory list (for inventory screens)
CREATE INDEX idx_inventory_tenant_location ON inventory_levels(tenant_id, location_id, variant_id)
    WHERE deleted_at IS NULL;

-- Low stock alerts (filtered, ordered by severity)
CREATE INDEX idx_inventory_tenant_low_stock ON inventory_levels(tenant_id, location_id, quantity_on_hand)
    WHERE quantity_on_hand <= reorder_point
      AND deleted_at IS NULL
      AND reorder_point > 0;

-- Out of stock items
CREATE INDEX idx_inventory_tenant_out_of_stock ON inventory_levels(tenant_id, location_id)
    WHERE quantity_on_hand <= 0
      AND deleted_at IS NULL;

-- ============================================================
-- INVENTORY TRANSACTION INDEXES (BRIN + B-Tree, tenant_id for RLS)
-- ============================================================

-- Time-series primary index (BRIN for efficiency on append-only)
CREATE INDEX idx_inventory_trans_date ON inventory_transactions
    USING BRIN (created_at);

-- Variant history (for product page history)
CREATE INDEX idx_inventory_trans_tenant_variant ON inventory_transactions(tenant_id, variant_id, created_at DESC);

-- Location activity (for location reports)
CREATE INDEX idx_inventory_trans_tenant_location ON inventory_transactions(tenant_id, location_id, created_at DESC);

-- Reference document lookup
CREATE INDEX idx_inventory_trans_tenant_ref ON inventory_transactions(tenant_id, reference_type, reference_id)
    WHERE reference_type IS NOT NULL;

-- Transaction type filtering
CREATE INDEX idx_inventory_trans_tenant_type ON inventory_transactions(tenant_id, transaction_type, created_at DESC);

Domain 4: Sales (Orders, Customers)

-- ============================================================
-- ORDER INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Order number lookup (receipt reprint)
CREATE UNIQUE INDEX idx_orders_tenant_number ON orders(tenant_id, order_number);

-- Orders by date (primary reporting index)
CREATE INDEX idx_orders_tenant_date ON orders(tenant_id, created_at DESC);

-- Orders by location + date (store reports)
CREATE INDEX idx_orders_tenant_location_date ON orders(tenant_id, location_id, created_at DESC);

-- Customer order history
CREATE INDEX idx_orders_tenant_customer ON orders(tenant_id, customer_id, created_at DESC)
    WHERE customer_id IS NOT NULL;

-- Shift reconciliation
CREATE INDEX idx_orders_tenant_shift ON orders(tenant_id, shift_id, status)
    WHERE shift_id IS NOT NULL;

-- Order status filtering
CREATE INDEX idx_orders_tenant_status ON orders(tenant_id, status, created_at DESC)
    WHERE status != 'completed';  -- Completed is default, filter for exceptions

-- ============================================================
-- ORDER ITEMS INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Line items for order
CREATE INDEX idx_order_items_tenant_order ON order_items(tenant_id, order_id);

-- Sales by variant (product performance)
CREATE INDEX idx_order_items_tenant_variant ON order_items(tenant_id, variant_id, created_at DESC);

-- Returns tracking
CREATE INDEX idx_order_items_tenant_returned ON order_items(tenant_id, order_id)
    WHERE is_returned = TRUE;

-- ============================================================
-- CUSTOMER INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Loyalty card lookup (POS checkout)
CREATE UNIQUE INDEX idx_customers_tenant_loyalty ON customers(tenant_id, loyalty_number)
    WHERE loyalty_number IS NOT NULL AND deleted_at IS NULL;

-- Email lookup (unique per tenant)
CREATE UNIQUE INDEX idx_customers_tenant_email ON customers(tenant_id, email)
    WHERE email IS NOT NULL AND deleted_at IS NULL;

-- Phone lookup
CREATE INDEX idx_customers_tenant_phone ON customers(tenant_id, phone)
    WHERE phone IS NOT NULL AND deleted_at IS NULL;

-- Name search (partial match supported)
CREATE INDEX idx_customers_tenant_name ON customers(tenant_id, last_name, first_name)
    WHERE deleted_at IS NULL;

-- Customer value ranking
CREATE INDEX idx_customers_tenant_value ON customers(tenant_id, total_spent DESC)
    WHERE deleted_at IS NULL;

-- Recent visitors
CREATE INDEX idx_customers_tenant_last_visit ON customers(tenant_id, last_visit DESC)
    WHERE deleted_at IS NULL;

Domain 10: Offline Sync

-- ============================================================
-- SYNC QUEUE INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Idempotency check (unique per tenant, critical for exactly-once processing)
CREATE UNIQUE INDEX idx_sync_queue_tenant_idempotency ON sync_queue(tenant_id, idempotency_key);

-- Device sync sequence (primary sync ordering)
CREATE INDEX idx_sync_queue_tenant_device_seq ON sync_queue(tenant_id, device_id, sequence_number);

-- Pending queue (worker polling)
CREATE INDEX idx_sync_queue_tenant_pending ON sync_queue(tenant_id, status, priority, created_at)
    WHERE status = 'pending';

-- Failed items for retry
CREATE INDEX idx_sync_queue_tenant_failed ON sync_queue(tenant_id, status, attempts, created_at)
    WHERE status = 'failed' AND attempts < 5;

-- Entity lookup for conflict detection
CREATE INDEX idx_sync_queue_tenant_entity ON sync_queue(tenant_id, entity_type, entity_id);

-- ============================================================
-- DEVICE INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Hardware ID (unique per tenant, device registration)
CREATE UNIQUE INDEX idx_devices_tenant_hardware ON devices(tenant_id, hardware_id);

-- Devices by location
CREATE INDEX idx_devices_tenant_location ON devices(tenant_id, location_id, status);

-- Stale devices (monitoring)
CREATE INDEX idx_devices_tenant_last_seen ON devices(tenant_id, last_seen_at)
    WHERE status = 'active';

-- ============================================================
-- EVENT OUTBOX INDEXES (Transactional Outbox pattern)
-- ============================================================

-- Pending events for background worker polling
CREATE INDEX idx_event_outbox_pending ON event_outbox(tenant_id, status, created_at)
    WHERE status = 'pending';

-- Aggregate event history
CREATE INDEX idx_event_outbox_tenant_aggregate ON event_outbox(tenant_id, aggregate_type, aggregate_id);

-- Time-series BRIN for append-only outbox
CREATE INDEX idx_event_outbox_created ON event_outbox USING BRIN (created_at);

-- Failed events eligible for retry
CREATE INDEX idx_event_outbox_failed ON event_outbox(tenant_id, status, retry_count)
    WHERE status = 'failed' AND retry_count < max_retries;

-- ============================================================
-- STATE TRANSITIONS INDEXES (DB-driven state machines)
-- ============================================================

-- State machine lookup (aggregate + current state)
CREATE INDEX idx_state_transitions_lookup ON state_transitions(tenant_id, aggregate_type, from_state)
    WHERE is_active = TRUE;

Domain 11-12: Cash & Payment

-- ============================================================
-- SHIFT INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Shift number lookup (unique per tenant)
CREATE UNIQUE INDEX idx_shifts_tenant_number ON shifts(tenant_id, shift_number);

-- Open shifts by drawer (prevent duplicates per tenant)
CREATE UNIQUE INDEX idx_shifts_tenant_drawer_open ON shifts(tenant_id, cash_drawer_id)
    WHERE status = 'open';

-- Shifts by location + date (reports)
CREATE INDEX idx_shifts_tenant_location_date ON shifts(tenant_id, location_id, opened_at DESC);

-- Unreconciled shifts
CREATE INDEX idx_shifts_tenant_unreconciled ON shifts(tenant_id, location_id, opened_at)
    WHERE status IN ('closed', 'closing');

-- ============================================================
-- CASH MOVEMENT INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Movements by shift (reconciliation)
CREATE INDEX idx_cash_movements_tenant_shift ON cash_movements(tenant_id, shift_id, created_at);

-- Movements by type (auditing)
CREATE INDEX idx_cash_movements_tenant_type ON cash_movements(tenant_id, movement_type, created_at DESC);

-- Reference lookup
CREATE INDEX idx_cash_movements_tenant_ref ON cash_movements(tenant_id, reference_type, reference_id)
    WHERE reference_type IS NOT NULL;

-- ============================================================
-- PAYMENT ATTEMPT INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Payments by order
CREATE INDEX idx_payment_attempts_tenant_order ON payment_attempts(tenant_id, order_id);

-- Payment status monitoring
CREATE INDEX idx_payment_attempts_tenant_status ON payment_attempts(tenant_id, status, created_at DESC);

-- Processor transaction lookup (chargebacks)
CREATE INDEX idx_payment_attempts_tenant_processor ON payment_attempts(tenant_id, processor_transaction_id)
    WHERE processor_transaction_id IS NOT NULL;

-- Daily payment activity
CREATE INDEX idx_payment_attempts_tenant_date ON payment_attempts(tenant_id, created_at DESC);

-- ============================================================
-- PAYMENT BATCH INDEXES (tenant_id leading column for RLS)
-- ============================================================

-- Batch number lookup (unique per tenant)
CREATE UNIQUE INDEX idx_payment_batches_tenant_number ON payment_batches(tenant_id, batch_number);

-- Open batches (auto-close job)
CREATE INDEX idx_payment_batches_tenant_open ON payment_batches(tenant_id, location_id, batch_date)
    WHERE status = 'open';

-- Pending settlement
CREATE INDEX idx_payment_batches_tenant_pending ON payment_batches(tenant_id, submitted_at)
    WHERE status = 'pending';

Domain 13: RFID Module (Counting Subsystem)

-- ============================================================
-- RFID TAG INDEXES (all include tenant_id for RLS performance)
-- ============================================================

-- EPC lookup (unique per tenant, critical for scan performance)
CREATE UNIQUE INDEX idx_rfid_tags_epc ON rfid_tags(tenant_id, epc);

-- Tags by variant (product inventory counts)
CREATE INDEX idx_rfid_tags_variant ON rfid_tags(tenant_id, variant_id, status)
    WHERE status = 'active';

-- Tags by location (location inventory counts)
CREATE INDEX idx_rfid_tags_location ON rfid_tags(tenant_id, current_location_id, status)
    WHERE status = 'active';

-- Serial number sequence
CREATE INDEX idx_rfid_tags_serial ON rfid_tags(tenant_id, serial_number);

-- Recently scanned (for scan recency queries)
CREATE INDEX idx_rfid_tags_scanned ON rfid_tags(tenant_id, last_scanned_at DESC)
    WHERE last_scanned_at IS NOT NULL;

-- ============================================================
-- RFID SCAN EVENT INDEXES (High-Volume, idempotent uploads)
-- ============================================================

-- Idempotency: one row per (session, epc) — prevents duplicate uploads
CREATE UNIQUE INDEX idx_rfid_events_idempotent ON rfid_scan_events(session_id, epc);

-- Session events
CREATE INDEX idx_rfid_events_session ON rfid_scan_events(tenant_id, session_id);

-- EPC lookup (match to tag)
CREATE INDEX idx_rfid_events_epc ON rfid_scan_events(tenant_id, epc);

-- Unknown tags (for investigation)
CREATE INDEX idx_rfid_events_unknown ON rfid_scan_events(tenant_id, session_id)
    WHERE rfid_tag_id IS NULL;

-- Time-based partition key (if partitioning by first_seen_at)
CREATE INDEX idx_rfid_events_time ON rfid_scan_events USING BRIN (first_seen_at);

-- ============================================================
-- RFID PRINT JOB INDEXES
-- ============================================================

-- Job queue (worker polling)
CREATE INDEX idx_rfid_jobs_queue ON rfid_print_jobs(tenant_id, status, priority, created_at)
    WHERE status IN ('queued', 'printing');

-- Jobs by printer
CREATE INDEX idx_rfid_jobs_printer ON rfid_print_jobs(tenant_id, printer_id, created_at DESC);

-- ============================================================
-- RFID TAG TEMPLATES & MAPPINGS
-- ============================================================

-- Templates by tenant
CREATE INDEX idx_rfid_templates_tenant ON rfid_tag_templates(tenant_id);

-- Default template per type per tenant
CREATE UNIQUE INDEX idx_rfid_templates_default ON rfid_tag_templates(tenant_id, template_type)
    WHERE is_default = TRUE;

-- Tag mappings by SKU
CREATE INDEX idx_rfid_mappings_sku ON rfid_tag_mappings(tenant_id, sku);

-- Tag mappings by variant
CREATE INDEX idx_rfid_mappings_variant ON rfid_tag_mappings(tenant_id, variant_id);

-- ============================================================
-- SESSION OPERATORS (Multi-Operator Counting)
-- ============================================================

-- Operators by session
CREATE INDEX idx_session_operators_session ON session_operators(tenant_id, session_id);

-- Sessions by operator
CREATE INDEX idx_session_operators_user ON session_operators(tenant_id, operator_id);

9.4 Query Optimization Examples

Example 1: Product Lookup by Barcode

Query:

SELECT v.id, v.sku, p.name, p.base_price + v.price_adjustment AS price
FROM variants v
JOIN products p ON v.product_id = p.id
WHERE v.barcode = '012345678901'
  AND v.deleted_at IS NULL
  AND p.deleted_at IS NULL;

Optimization:

-- Covering index avoids table lookup for common columns
CREATE INDEX idx_variants_barcode_covering ON variants(tenant_id, barcode)
    INCLUDE (sku, product_id, price_adjustment)
    WHERE barcode IS NOT NULL AND deleted_at IS NULL;

-- Result: Index-only scan, < 1ms

EXPLAIN ANALYZE:

Index Only Scan using idx_variants_barcode_covering on variants v
  Index Cond: (barcode = '012345678901'::character varying)
  Heap Fetches: 0
Planning Time: 0.1 ms
Execution Time: 0.05 ms

Example 2: Daily Sales Report

Query:

SELECT
    l.name AS location,
    COUNT(o.id) AS transactions,
    SUM(o.total_amount) AS sales,
    SUM(o.tax_amount) AS tax
FROM orders o
JOIN locations l ON o.location_id = l.id
WHERE o.created_at >= '2025-01-01'
  AND o.created_at < '2025-01-02'
  AND o.status = 'completed'
GROUP BY l.name
ORDER BY sales DESC;

Optimization:

-- Composite index for date range + status + location
CREATE INDEX idx_orders_reporting ON orders(tenant_id, created_at, location_id)
    INCLUDE (total_amount, tax_amount)
    WHERE status = 'completed';

-- Result: Index scan with aggregate pushdown

EXPLAIN ANALYZE:

HashAggregate  (cost=150..155 rows=5)
  Group Key: l.name
  ->  Nested Loop  (cost=0.5..140 rows=1200)
        ->  Index Scan using idx_orders_reporting on orders o
              Index Cond: (created_at >= '...' AND created_at < '...')
              Filter: (status = 'completed')
        ->  Index Scan using idx_locations_pkey on locations l
              Index Cond: (id = o.location_id)
Planning Time: 0.5 ms
Execution Time: 12 ms

Example 3: Inventory Low Stock Alert

Query:

SELECT
    v.sku,
    p.name,
    l.code AS location,
    il.quantity_on_hand,
    il.reorder_point,
    il.reorder_quantity
FROM inventory_levels il
JOIN variants v ON il.variant_id = v.id
JOIN products p ON v.product_id = p.id
JOIN locations l ON il.location_id = l.id
WHERE il.quantity_on_hand <= il.reorder_point
  AND il.reorder_point > 0
  AND il.deleted_at IS NULL
  AND l.is_active = TRUE
ORDER BY (il.reorder_point - il.quantity_on_hand) DESC
LIMIT 100;

Optimization:

-- Partial index for low stock condition
CREATE INDEX idx_inventory_low_stock_alert ON inventory_levels(
    tenant_id,
    location_id,
    (reorder_point - quantity_on_hand) DESC
)
INCLUDE (variant_id, quantity_on_hand, reorder_point, reorder_quantity)
WHERE quantity_on_hand <= reorder_point
  AND reorder_point > 0
  AND deleted_at IS NULL;

Example 4: Sync Queue Processing

Query:

SELECT id, device_id, operation_type, entity_type, entity_id, payload
FROM sync_queue
WHERE status = 'pending'
ORDER BY priority ASC, created_at ASC
LIMIT 50
FOR UPDATE SKIP LOCKED;

Optimization:

-- Partial index for pending items only
CREATE INDEX idx_sync_queue_worker ON sync_queue(tenant_id, priority, created_at)
    INCLUDE (device_id, operation_type, entity_type, entity_id)
    WHERE status = 'pending';

-- Result: Index-only scan, no lock contention

Example 5: RFID Tag Count by Location

Query:

SELECT
    l.code,
    l.name,
    COUNT(*) FILTER (WHERE rt.status = 'active') AS active_tags,
    COUNT(*) FILTER (WHERE rt.status = 'void') AS void_tags,
    COUNT(*) AS total_tags
FROM locations l
LEFT JOIN rfid_tags rt ON rt.current_location_id = l.id
WHERE l.is_active = TRUE
GROUP BY l.id, l.code, l.name
ORDER BY active_tags DESC;

Optimization:

-- Pre-aggregated materialized view for dashboard
CREATE MATERIALIZED VIEW rfid_tag_counts AS
SELECT
    current_location_id,
    status,
    COUNT(*) AS tag_count
FROM rfid_tags
GROUP BY current_location_id, status;

CREATE UNIQUE INDEX ON rfid_tag_counts(current_location_id, status);

-- Refresh periodically
REFRESH MATERIALIZED VIEW CONCURRENTLY rfid_tag_counts;

9.5 Performance Monitoring Queries

Index Usage Statistics

-- Most used indexes
SELECT
    schemaname,
    relname AS table_name,
    indexrelname AS index_name,
    idx_scan AS scans,
    idx_tup_read AS tuples_read,
    idx_tup_fetch AS tuples_fetched
FROM pg_stat_user_indexes
WHERE schemaname = 'public'
ORDER BY idx_scan DESC
LIMIT 20;

Unused Indexes

-- Indexes never used (candidates for removal)
SELECT
    schemaname,
    relname AS table_name,
    indexrelname AS index_name,
    pg_size_pretty(pg_relation_size(indexrelid)) AS index_size
FROM pg_stat_user_indexes
WHERE idx_scan = 0
  AND schemaname = 'public'
ORDER BY pg_relation_size(indexrelid) DESC;

Slow Queries

-- Enable pg_stat_statements extension first
CREATE EXTENSION IF NOT EXISTS pg_stat_statements;

-- Top 20 slowest queries by mean time
SELECT
    substring(query, 1, 100) AS query_preview,
    calls,
    round(mean_exec_time::numeric, 2) AS avg_ms,
    round(total_exec_time::numeric, 2) AS total_ms,
    rows
FROM pg_stat_statements
ORDER BY mean_exec_time DESC
LIMIT 20;

Table Bloat Check

-- Tables with significant dead tuples
SELECT
    schemaname,
    relname AS table_name,
    n_live_tup AS live_rows,
    n_dead_tup AS dead_rows,
    round(100.0 * n_dead_tup / NULLIF(n_live_tup + n_dead_tup, 0), 2) AS dead_pct,
    last_autovacuum,
    last_autoanalyze
FROM pg_stat_user_tables
WHERE n_dead_tup > 10000
ORDER BY n_dead_tup DESC
LIMIT 20;

Index Bloat Estimation

-- Estimate index bloat
SELECT
    current_database() AS db,
    schemaname,
    tablename,
    indexname,
    pg_size_pretty(pg_relation_size(indexrelid)) AS index_size,
    idx_scan AS scans,
    idx_tup_read AS tuples_read
FROM pg_stat_user_indexes
JOIN pg_index ON indexrelid = pg_index.indexrelid
WHERE NOT indisunique  -- Exclude unique indexes
ORDER BY pg_relation_size(indexrelid) DESC
LIMIT 20;

9.6 Index Maintenance

Routine Maintenance Commands

-- Reindex a specific table (all tables in public schema)
REINDEX TABLE products;

-- Reindex entire public schema
REINDEX SCHEMA public;

-- Concurrent reindex (no lock, PostgreSQL 12+)
REINDEX TABLE CONCURRENTLY products;

-- Vacuum and analyze (update statistics)
VACUUM ANALYZE products;

-- Full vacuum (reclaim space, requires exclusive lock)
VACUUM FULL products;

Automated Maintenance Configuration

-- postgresql.conf settings
autovacuum = on
autovacuum_vacuum_scale_factor = 0.1      -- Vacuum when 10% of rows are dead
autovacuum_analyze_scale_factor = 0.05    -- Analyze when 5% of rows change
autovacuum_vacuum_cost_delay = 2ms        -- Reduce I/O impact
autovacuum_max_workers = 4                -- Parallel workers

-- For high-update tables (sync_queue, rfid_scan_events)
ALTER TABLE sync_queue SET (
    autovacuum_vacuum_scale_factor = 0.01,
    autovacuum_analyze_scale_factor = 0.01
);

Index Creation Best Practices

-- Create indexes concurrently (no table lock)
CREATE INDEX CONCURRENTLY idx_orders_new ON orders(created_at);

-- Check for invalid indexes after concurrent creation
SELECT indexrelid::regclass AS index_name, indisvalid
FROM pg_index
WHERE NOT indisvalid;

-- If invalid, drop and recreate
DROP INDEX CONCURRENTLY idx_orders_new;
CREATE INDEX CONCURRENTLY idx_orders_new ON orders(created_at);

9.7 Performance Checklist

Before Deployment

  • All primary key columns have indexes (automatic)
  • All foreign key columns have indexes (manual)
  • Unique constraints have backing indexes (automatic)
  • High-frequency query patterns have covering indexes
  • BRIN indexes on time-series tables
  • Partial indexes for filtered queries
  • GIN indexes on JSONB columns with queries
  • Full-text indexes if text search is used

Regular Monitoring

  • Check pg_stat_statements for slow queries weekly
  • Review unused indexes monthly (remove if truly unused)
  • Monitor table bloat (vacuum if > 20% dead tuples)
  • Verify index usage after schema changes
  • Run ANALYZE after bulk data loads

Query Optimization Workflow

  1. Identify slow query via pg_stat_statements or application logs
  2. Run EXPLAIN ANALYZE to see execution plan
  3. Check for sequential scans on large tables
  4. Identify missing indexes or suboptimal index choice
  5. Create index (CONCURRENTLY for production)
  6. Verify improvement with EXPLAIN ANALYZE
  7. Monitor for regression

9.8 Quick Reference: Common Index Patterns

PatternIndex TypeExample
Unique lookupB-tree UNIQUECREATE UNIQUE INDEX ... ON orders(order_number)
Foreign keyB-treeCREATE INDEX ... ON order_items(order_id)
Range queryB-treeCREATE INDEX ... ON orders(created_at)
Time-seriesBRINCREATE INDEX ... USING BRIN (created_at)
Full-textGINCREATE INDEX ... USING GIN (to_tsvector(...))
JSONBGINCREATE INDEX ... USING GIN (settings)
Soft deletePartial B-treeCREATE INDEX ... WHERE deleted_at IS NULL
Status filterPartial B-treeCREATE INDEX ... WHERE status = 'pending'
CoveringINCLUDECREATE INDEX ...(sku) INCLUDE (name, price)

End of Part III: Database

End of Part III: Database. (Part IV: Backend chapters — planned future rewrite)


Document Information

AttributeValue
Version7.0.0
Created2025-12-29
Updated2026-03-02
AuthorClaude Code
StatusActive
PartIII - Database
Chapter09 of 9

This chapter is part of the POS Blueprint Book. All content is self-contained.

Appendix F: BRD-to-Code Module Mapping

Version: 7.0.0 Last Updated: March 2, 2026 BRD Version: 20.0 (19,900+ lines, 7 modules, 113 decisions)


F.1 Purpose & How to Use This Document

This appendix maps every business capability in the Business Requirements Document (BRD v20.0) to a specific code-level service in the POS Platform implementation. It bridges the gap between business requirements (written for stakeholders) and the modular monolith implementation (written for developers).

Who Should Use This

AudienceUse Case
DevelopersFind which service to create/modify when implementing a BRD feature
ArchitectsVerify module boundaries and dependency direction rules
QA EngineersTrace test coverage back to BRD sections
Product OwnersUnderstand how business features map to technical components

How to Read the Tables

Each service entry includes:

  • Service Name: Technology-agnostic logical name (e.g., sale.cart.command.service)
  • BRD Section(s): Which BRD section(s) this service implements
  • Capability: What business function this service performs
  • Pattern: CQRS Command, Query, CRUD, Event Handler, Rule Engine, etc.
  • Owns Tables: Database tables this service is the authoritative writer for
  • Publishes/Consumes Events: Domain events for inter-service communication

F.2 Architecture Context

The POS Platform follows an Event-Driven Modular Monolith architecture (selected in Chapter 04) with the following pattern assignments per module:

ModuleCQRSEvent SourcingPattern
Module 1: SalesFull CQRSFull ESSeparate command/query services
Module 2: CustomersStandard CRUDNoneRepository pattern with caching
Module 3: CatalogStandard CRUDNoneRead-heavy, Redis cache
Module 4: InventoryMaterialized read modelES for audit trailCommand/query split for PO, transfers
Module 5: SetupStandard CRUDNoneConfiguration data, direct access
Module 6: IntegrationsStandard CRUDAudit-trail-only ESExtractable gateway

Design Principles

  • Maximum Granularity: One service per business capability, not one service per module
  • Single Responsibility: Each service does ONE thing well
  • DDD Boundaries: Services own their aggregates; cross-module access via events or public API
  • No God Services: Break coarse-grained services (e.g., IOrderService) into focused capabilities

Reference: Chapter 04 (Architecture Styles Analysis), Section L.4 for full architecture rationale.


F.3 Module Overview

The BRD defines 6 business modules. The code architecture maps these to 7 code modules plus cross-cutting concerns and an optional RFID module:

#BRD ModuleCode ModuleServicesPattern
1Sales (1.1-1.20)modules/sales/37Full CQRS + ES
2Customers (2.1-2.8)modules/customers/7CRUD
3Catalog (3.1-3.15)modules/catalog/20CRUD + Cache
4Inventory (4.1-4.19)modules/inventory/23Materialized + ES audit
5Setup (5.1-5.21)modules/setup/21CRUD
6Integrations (6.1-6.13)modules/integrations/20CRUD + Audit ES
XCross-cutting (Ch 04, 11)cross-cutting/8Mixed
RRFID/Raptag (Ch 05 D13)modules/rfid/6CRUD + Command
TOTAL142

F.4 Module 1: Sales – Service Breakdown (37 Services, Full CQRS+ES)

BRD Sections: 1.1-1.20

F.4.1 Cart & Checkout Commands

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
1sale.cart.command.service1.1Create cart, add/remove line items, attach customerCommandorders (draft state)SaleCreated, SaleLineItemAdded, SaleLineItemRemoved
2sale.cart.query.service1.1Get active cart, list items, calculate running totalsQuery(reads orders, order_items)SaleLineItemAdded, SaleLineItemRemoved
3sale.park.command.service1.1, 1.1.1Park/retrieve/expire held sales, manage TTL, soft-reserve inventoryCommandorders (parked state)SaleParked, SaleRetrieved, SaleExpired
4sale.park.query.service1.1List parked sales for terminal/locationQuery(reads orders WHERE status=parked)SaleParked, SaleRetrieved

F.4.2 Discount & Pricing Commands

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
5sale.discount.command.service1.2Apply/remove line discounts, global discounts, enforce calculation orderCommand(writes to order discount fields)DiscountApplied, DiscountRemoved
6sale.promotion.engine.service1.2, 1.14Evaluate automatic promos (Buy X Get Y), validate coupon codes, stack rulesRule Enginepricing_rules (read)PromotionTriggered, CouponRedeemedSaleLineItemAdded
7sale.price-override.command.service1.2Manual price override with manager auth, reason codeCommand(writes to order_items.unit_price)PriceOverridden

F.4.3 Payment & Settlement Commands

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
8sale.payment.command.service1.3Process split tenders, validate payment covers total, calculate changeCommandpayment_attemptsPaymentReceived, PaymentFailed
9sale.payment.card.service1.18SAQ-A semi-integrated card flow: initiate terminal, receive token + authIntegrationpayment_attempts (card entries)CardPaymentAuthorized, CardPaymentDeclined
10sale.payment.cash.service1.3Cash tendering, change calculation, drawer interactionStateful(writes to cash_movements)CashPaymentReceived
11sale.payment.giftcard.service1.3, 1.5Check GC balance, apply partial/full, deductCommandgift_card_transactionsGiftCardRedeemed
12sale.payment.storecredit.service1.3Check credit balance, apply on-account, validate credit limitCommand(reads/writes customer store_credit)StoreCreditApplied
13sale.payment.affirm.service1.3Third-party financing flow: create session, handle webhookIntegrationpayment_attempts (affirm entries)AffirmLoanApproved
14sale.finalize.command.service1.3Finalize order: write record, deduct inventory, award loyalty, record commissionCommand (Orchestrator)orders (completed state)SaleCompletedPaymentReceived

F.4.4 Post-Sale Commands

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
15sale.void.command.service1.4, 1.4.1Void same-day order: reverse inventory, loyalty, commission; check eligibilityCommandorders (voided state)SaleVoided
16sale.return.command.service1.4Process return: validate receipt, apply policy, issue refundCommandreturns, return_itemsReturnInitiated, ReturnCompleted
17sale.exchange.command.service1.4Dedicated exchange: items OUT + items IN, calculate differenceCommandreturns (exchange type), ordersExchangeProcessed
18sale.return-policy.engine.service1.9Evaluate return eligibility: time window, receipt validation, manager overrideRule Engine(reads tenant_settings, return policy config)ReturnPolicyEvaluated

F.4.5 Gift Card Commands

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
19sale.giftcard.command.service1.5Sell/activate gift cards, reload, deactivate, check complianceCommandgift_cards, gift_card_transactionsGiftCardIssued, GiftCardActivated, GiftCardReloaded
20sale.giftcard.query.service1.5Balance lookup, transaction history, expiration checkQuery(reads gift_cards, gift_card_transactions)GiftCardRedeemed, GiftCardIssued

F.4.6 Special Order & Layaway

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
21sale.specialorder.command.service1.6Create/manage special orders and back ordersCommandorders (special_order type)SpecialOrderCreated, SpecialOrderFulfilledInventoryReceived
22sale.layaway.command.service1.3.2Create layaway, accept deposits, release inventory on final paymentStatefulorders (layaway state)LayawayCreated, LayawayPaymentReceived, LayawayCompleted, LayawayCancelled
23sale.hold-for-pickup.command.service1.11Hold/stage/expire pickup orders including BOPISStatefulorders (hold states)HoldCreated, HoldStaged, HoldPickedUp, HoldExpired

F.4.7 Cash Drawer Operations

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
24sale.cashdrawer.command.service1.12Open/close drawer, paid in/out, cash drops, no-saleCommandcash_drawers, cash_movements, cash_dropsDrawerOpened, DrawerClosed, DrawerCashDrop, DrawerPaidIn, DrawerPaidOutCashPaymentReceived
25sale.cashdrawer.count.service1.12Denomination-level cash counts (opening, closing, mid-shift, audit)Commandcash_countsCashCounted
26sale.cashdrawer.pickup.service1.12Armored car pickup tracking, bank deposit reconciliationCommandcash_pickupsCashPickupCompleted
27sale.shift.command.service1.12Clock-in/out to shift, link to drawer, track totalsStatefulshiftsShiftOpened, ShiftClosedDrawerOpened, DrawerClosed, SaleCompleted

F.4.8 Tax Engine

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
28sale.tax.calculation.service1.17Calculate compound 3-level tax (State/County/City), handle exemptionsCalculation(reads taxes, location_tax)TaxCalculated

F.4.9 Commission & Loyalty

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
29sale.commission.command.service1.8Calculate and record commissions per sale, proportional reversal on returnCommand(commission fields on orders)CommissionRecorded, CommissionReversedSaleCompleted, ReturnCompleted, SaleVoided
30sale.loyalty.command.service1.15Award/redeem loyalty points, tier calculation, bonus rulesCommandloyalty_transactions, loyalty_accountsLoyaltyPointsEarned, LoyaltyPointsRedeemed, LoyaltyTierChangedSaleCompleted

F.4.10 Queries & Read Models

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
31sale.history.query.service1.4Sales history with filters (date, user, status, location)Query(reads orders, order_items)SaleCompleted, SaleVoided, ReturnCompleted
32sale.receipt.query.service1.4Generate/reprint receipt data, email receiptQuery(reads orders, order_items, payments)ReceiptEmailed
33sale.receipt.validate.service1.4Validate receipt barcode authenticity, match to orderQuery(reads orders)
34sale.daily-summary.projection.service1.1.2, 1.3.4Materialized daily sales summary, hourly heatmapEvent Handler(writes read model views)SaleCompleted, SaleVoided, ReturnCompleted
35sale.price-check.query.service1.13Price check mode: lookup product price without sale contextQuery(reads products, pricing_rules)

F.4.11 Offline & Serial Tracking

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
36sale.offline.sync.service1.16Queue offline transactions, FIFO flush on reconnect, flag-on-sync price discrepancy detectionStatefulsync_queue (sale entries)OfflineSaleSynced, SyncDiscrepancyFlagged
37sale.serial-tracking.command.service1.10Associate serial numbers with sale line items, validate uniquenessCommand(serial_number field on order_items)SerialNumberSold

F.5 Module 2: Customers – Service Breakdown (7 Services, CRUD)

BRD Sections: 2.1-2.8

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
38customer.profile.crud.service2.1Create/update/delete customer profiles, manage PIICRUDcustomersCustomerCreated, CustomerUpdated, CustomerDeleted
39customer.search.query.service2.1Search customers by name, email, phone, loyalty numberQuery(reads customers)CustomerCreated, CustomerUpdated
40customer.group.crud.service2.2Manage customer groups/tiers (VIP, Wholesale, etc.), auto-tier rulesCRUD(customer group/tier fields)CustomerGroupAssigned, CustomerTierChangedSaleCompleted
41customer.notes.crud.service2.3Customer notes, preferences, internal flagsCRUD(notes fields on customers)
42customer.communication.crud.service2.4Marketing consent, preferred channels, opt-in/outCRUD(communication preference fields)CommunicationPreferenceChanged
43customer.merge.command.service2.5Merge duplicate customer records, reassign historyCommandcustomers (merge target)CustomersMerged
44customer.privacy.command.service2.5, 2.6GDPR anonymization, data export, deletion requestCommandcustomers (anonymized_at)CustomerAnonymized, CustomerDataExported

F.6 Module 3: Catalog – Service Breakdown (20 Services, CRUD+Cache)

BRD Sections: 3.1-3.15

F.6.1 Product Management

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
45catalog.product.crud.service3.1Create/update/delete products, manage attributes, soft deleteCRUDproductsProductCreated, ProductUpdated, ProductDeleted
46catalog.variant.crud.service3.1Create/update/delete variants (size/color), matrix managementCRUDvariantsVariantCreated, VariantUpdated, VariantDeleted
47catalog.product.query.service3.1Get product by ID/SKU/barcode, list with pagination/filtersQuery(reads products, variants)ProductCreated, ProductUpdated
48catalog.bulk-import.command.service3.1Bulk CSV/Excel import of products and variantsCommandproducts, variantsBulkImportCompleted
49catalog.product.lifecycle.service3.2Manage product lifecycle: draft, active, discontinued, archivedStatefulproducts (lifecycle states)ProductActivated, ProductDiscontinued, ProductArchived

F.6.2 Categorization & Tagging

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
50catalog.category.crud.service3.5Manage hierarchical categories, sort orderCRUDcategoriesCategoryCreated, CategoryUpdated
51catalog.collection.crud.service3.5Marketing/seasonal collections with date rangesCRUDcollections, product_collectionCollectionCreated, CollectionUpdated
52catalog.tag.crud.service3.5Freeform product tagsCRUDtags, product_tag
53catalog.brand.crud.service3.1Brand reference data managementCRUDbrands

F.6.3 Pricing

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
54catalog.pricing.crud.service3.3Manage pricing rules, price books, tier pricingCRUDpricing_rulesPricingRuleCreated, PricingRuleUpdated
55catalog.pricing.calculation.service3.3Calculate effective price (hierarchy: price book > tier > promo > base)Calculation(reads pricing_rules, products)
56catalog.markdown.command.service3.3Schedule markdowns, automatic clearance pricingCommandpricing_rules (markdown type)MarkdownApplied, MarkdownExpired

F.6.4 Barcode & Label

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
57catalog.barcode.service3.4Generate/validate/lookup UPC/EAN barcodesCRUD(barcode fields on products/variants)
58catalog.label.print.service3.10Generate label/price tag print jobs, template selectionCommand(label print queue)LabelPrintJobCreated

F.6.5 Search, Media & Vendor

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
59catalog.search.service3.9Full-text product search, faceted filtering, suggestionsQuery(reads products via FTS indexes)ProductCreated, ProductUpdated
60catalog.media.crud.service3.11Product image management, upload, reorderCRUD(image fields on products/variants)
61catalog.vendor.crud.service3.8Vendor/supplier management, lead times, min order quantitiesCRUD(vendor reference tables)VendorCreated, VendorUpdated
62catalog.notes.crud.service3.12Product notes and attachmentsCRUD(notes/attachments on products)
63catalog.permissions.service3.13Catalog approval workflows, permission checksRule Engine(reads role_permissions)CatalogChangeApproved, CatalogChangeRejectedProductUpdated
64catalog.analytics.query.service3.14Product performance analytics, sales velocity, margin analysisQuery(reads products, order_items, inventory)SaleCompleted

F.7 Module 4: Inventory – Service Breakdown (23 Services, Materialized+ES Audit)

BRD Sections: 4.1-4.19

F.7.1 Stock Level Queries

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
65inventory.level.query.service4.1, 4.2Get current stock by variant/location, available qty calculationQuery(reads inventory_levels materialized view)InventoryAdjusted, InventorySold, InventoryReceived
66inventory.level.adjustment.service4.7Manual adjustments: count, damage, theft, found, with reason codesCommandinventory_levels, inventory_transactionsInventoryAdjusted
67inventory.status-model.service4.2Manage inventory statuses: available, reserved, committed, in_transit, damagedStatefulinventory_levels (status fields)InventoryStatusChanged

F.7.2 Purchase Orders

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
68inventory.po.command.service4.3Create/edit/approve/cancel purchase ordersCommand(purchase_orders table)PurchaseOrderCreated, PurchaseOrderApproved, PurchaseOrderCancelled
69inventory.po.query.service4.3List/search POs, status tracking, ETA displayQuery(reads purchase_orders)PurchaseOrderCreated, PurchaseOrderApproved
70inventory.receiving.command.service4.4Receive against PO: full/partial, inspection, discrepancy handlingCommandinventory_levels, inventory_transactionsInventoryReceived, ReceivingDiscrepancyLoggedPurchaseOrderApproved

F.7.3 Reorder Management

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
71inventory.reorder.engine.service4.5Auto-reorder point monitoring, suggested PO generationRule Engine(reads inventory_levels, reorder configs)ReorderPointReached, ReorderSuggestedInventoryAdjusted, InventorySold

F.7.4 Counting & Auditing

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
72inventory.count.command.service4.6Physical inventory counts: full, cycle, spot checkCommandinventory_transactions (count type)InventoryCounted
73inventory.count.query.service4.6Count session management, variance reportsQuery(reads count sessions/results)InventoryCounted

F.7.5 Transfers

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
74inventory.transfer.command.service4.8Create/ship/receive inter-store transfersCommand(transfer tables), inventory_transactionsInventoryTransferred, TransferShipped, TransferReceived
75inventory.transfer.query.service4.8List transfers, track in-transit, ETAQuery(reads transfer tables)TransferShipped, TransferReceived

F.7.6 Vendor Returns & Costing

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
76inventory.rma.command.service4.9Vendor RMA: create, ship back, track creditCommand(RMA tables)VendorRMACreated, VendorRMAShipped
77inventory.costing.calculation.service4.11Landed cost calculation: freight, duty, insurance allocationCalculation(cost fields on inventory_transactions)LandedCostCalculatedInventoryReceived
78inventory.serial-lot.command.service4.10Serial/lot number assignment, tracking, recall supportCommand(serial/lot fields)SerialNumberAssigned, LotCreated

F.7.7 Movement History & Dashboard

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
79inventory.movement.query.service4.12Stock ledger, movement history by variant/locationQuery(reads inventory_transactions)all Inventory* events
80inventory.dashboard.projection.service4.17Inventory dashboard materialized views: stock value, aging, velocityEvent Handler(writes dashboard read models)InventoryAdjusted, InventorySold, InventoryReceived

F.7.8 POS Integration & Fulfillment

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
81inventory.sale-deduction.event-handler.service4.13Deduct inventory on sale completion, restore on void/returnEvent Handlerinventory_levels, inventory_transactionsInventorySold, InventoryRestoredSaleCompleted, SaleVoided, ReturnCompleted
82inventory.reservation.command.service4.13Soft-reserve inventory for pending sales, holds, layawaysCommandinventory_levels (quantity_reserved)InventoryReserved, InventoryReservationReleasedSaleParked, HoldCreated, LayawayCreated
83inventory.fulfillment.command.service4.14Online order fulfillment: pick, pack, ship from storeCommand(fulfillment fields on orders)FulfillmentStarted, FulfillmentShipped

F.7.9 Offline & Alerts

#Service NameBRD Section(s)CapabilityPatternOwns TablesPublishes EventsConsumes Events
84inventory.offline.sync.service4.15Offline inventory operations queue, sync, conflict resolutionStatefulsync_queue (inventory entries)OfflineInventorySynced
85inventory.alert.service4.16Low stock alerts, reorder notifications, expiring lot alertsEvent HandlerLowStockAlert, ReorderAlertInventoryAdjusted, InventorySold
86inventory.rules.engine.service4.18Business rules evaluation from YAML config (negative stock, auto-transfer)Rule Engine(reads tenant_settings)
87inventory.report.query.service4.17Inventory reports: valuation, aging, shrinkage, turnoverQuery(reads inventory_levels, inventory_transactions)

F.8 Module 5: Setup & Configuration – Service Breakdown (21 Services, CRUD)

BRD Sections: 5.1-5.21

F.8.1 System Settings

#Service NameBRD Section(s)CapabilityPattern
88setup.settings.crud.service5.2System settings, branding, locale, defaultsCRUD
89setup.currency.crud.service5.3Multi-currency configuration, exchange ratesCRUD

F.8.2 Location Management

#Service NameBRD Section(s)CapabilityPattern
90setup.location.crud.service5.4Create/update/deactivate locations, assign type, set hoursCRUD

F.8.3 User & Role Management

#Service NameBRD Section(s)CapabilityPattern
91setup.user.crud.service5.5User profile management, activation/deactivationCRUD
92setup.role.crud.service5.5Role management, permission assignment matrixCRUD
93setup.timetracking.command.service5.6Clock-in/clock-out, break managementCommand

F.8.4 Register & Hardware

#Service NameBRD Section(s)CapabilityPattern
94setup.register.crud.service5.7Register management, IP limits (max 2/365 days), retire (OWNER-only)CRUD
95setup.printer.crud.service5.8Printer/peripheral registration, connection managementCRUD
96setup.device.crud.service5.7Device registration, hardware fingerprint, status managementCRUD

F.8.5 Tax Configuration

#Service NameBRD Section(s)CapabilityPattern
97setup.tax.crud.service5.9Tax rate definitions, location-tax assignments, effective datesCRUD

F.8.6 Payment & UoM Configuration

#Service NameBRD Section(s)CapabilityPattern
98setup.payment-method.crud.service5.11Payment method configuration, processor settingsCRUD
99setup.uom.crud.service5.10Units of measure management, conversion rulesCRUD

F.8.7 Custom Fields & Workflows

#Service NameBRD Section(s)CapabilityPattern
100setup.customfield.crud.service5.12Custom field definitions, validation rules, entity assignmentCRUD
101setup.approval-workflow.crud.service5.13Approval workflow configuration, threshold rulesCRUD

F.8.8 Receipt & Email

#Service NameBRD Section(s)CapabilityPattern
102setup.receipt.crud.service5.14Receipt template configuration, header/footer customizationCRUD
103setup.email-template.crud.service5.15Email template management, variable substitutionCRUD

F.8.9 Audit & Onboarding

#Service NameBRD Section(s)CapabilityPattern
104setup.audit.config.service5.18Audit log configuration, retention policiesCRUD
105setup.rules.engine.service5.19Business rules YAML configuration, validationCRUD
106setup.loyalty.config.service5.17Loyalty program configuration: earn rate, tiers, expiryCRUD
107setup.onboarding.wizard.service5.20Tenant onboarding wizard: step tracking, initial data seedingStateful
108setup.integrations-hub.config.service5.16Integration connections configuration (Setup side of Module 6)CRUD

F.9 Module 6: Integrations – Service Breakdown (20 Services, CRUD+Audit ES)

BRD Sections: 6.1-6.13

F.9.1 Core Integration Infrastructure

#Service NameBRD Section(s)CapabilityPattern
109integration.provider.registry.service6.2Provider registration, IIntegrationProvider managementCRUD
110integration.circuit-breaker.service6.2Circuit breaker state machine (CLOSED/OPEN/HALF_OPEN) per providerStateful
111integration.outbox.relay.service6.2Transactional outbox polling, event publication via LISTEN/NOTIFYEvent Handler
112integration.idempotency.service6.2Idempotency key tracking for at-least-once deliveryStateful
113integration.webhook.pipeline.service6.2Inbound webhook receipt, signature validation, routingIntegration
114integration.dead-letter.service6.2Failed integration message capture, retry, replayEvent Handler

F.9.2 Shopify Integration

#Service NameBRD Section(s)CapabilityPattern
115integration.shopify.product-sync.service6.3Bidirectional product/variant sync via GraphQL, bulk operationsIntegration
116integration.shopify.inventory-sync.service6.3Inventory level sync with safety buffers, oversell preventionIntegration
117integration.shopify.order-sync.service6.3Online order ingestion, BOPIS flow, fulfillment updatesIntegration
118integration.shopify.webhook-handler.service6.3Shopify webhook processing: orders/create, products/update, etc.Event Handler

F.9.3 Amazon SP-API Integration

#Service NameBRD Section(s)CapabilityPattern
119integration.amazon.catalog-sync.service6.4Amazon catalog/listings management, compliance validationIntegration
120integration.amazon.order-sync.service6.4Amazon order polling (2-min interval), FBM fulfillmentIntegration
121integration.amazon.inventory-sync.service6.4Amazon inventory feed, FBA + FBM channel quantitiesIntegration

F.9.4 Google Merchant Integration

#Service NameBRD Section(s)CapabilityPattern
122integration.google.product-sync.service6.5Google Merchant product data feed, disapproval preventionIntegration
123integration.google.inventory-sync.service6.5Local inventory ads feed (2x/day batch)Integration

F.9.5 Cross-Platform Orchestration

#Service NameBRD Section(s)CapabilityPattern
124integration.cross-platform.validation.service6.6Strictest-rule-wins validation across all channelsRule Engine
125integration.cross-platform.inventory-orchestrator.service6.7Safety buffer computation, channel allocation, saga compensationStateful (Saga)

F.9.6 Payment, Email & Shipping

#Service NameBRD Section(s)CapabilityPattern
126integration.payment-processor.service6.8Payment processor gateway abstraction (Stripe, Square)Integration
127integration.email.service6.9Email sending via provider abstraction (SendGrid, SES)Integration
128integration.shipping.service6.10Carrier rate lookup, label generation, trackingIntegration

F.10 Cross-Cutting Services (8 Services)

These services satisfy architecture requirements from the Blueprint (Ch 04, Ch 05) rather than direct BRD business sections. They provide infrastructure that all modules depend on.

#Service NameBlueprint ReferenceCapabilityPattern
129crosscutting.event-store.serviceCh 04 L.4A.1Append events, optimistic concurrency, snapshot managementStateful
130crosscutting.tenant.middleware.serviceCh 04 L.10A.4Tenant resolution from JWT, RLS policy enforcementStateful
131crosscutting.auth.serviceCh 04 L.8JWT validation, PIN authentication, permission checksStateful
132crosscutting.audit-log.serviceCh 04 L.4ACross-cutting audit trail: who, what, when, before/afterEvent Handler
133crosscutting.notification.serviceCh 04Push notifications, in-app alerts, Socket.io real-timeEvent Handler
134crosscutting.sync.orchestrator.serviceCh 04 L.10A.1Offline sync coordination: device registration, FIFO flush with flag-on-sync discrepancy detectionStateful
135crosscutting.report.engine.serviceVariousSaved report execution, scheduling, export (CSV/PDF)Query
136crosscutting.state-machine.serviceCh 04 L.4ADatabase-driven state machine: validate transitions, log historyRule Engine

Optional: RFID Module (Raptag, 6 Services)

#Service NameBlueprint ReferenceCapabilityPattern
137rfid.config.crud.serviceCh 05 D13RFID tenant configuration (EPC prefix, serial counter)CRUD
138rfid.tag.crud.serviceCh 05 D13Tag lifecycle: create, activate, sell, transfer, voidCRUD
139rfid.printer.crud.serviceCh 05 D13Printer registration, status monitoringCRUD
140rfid.printjob.command.serviceCh 05 D13Print job queue management, progress trackingCommand
141rfid.scan.command.serviceCh 05 D13Scan session management: start, record reads, completeCommand
142rfid.inventory-reconciliation.serviceCh 05 D13Compare RFID scan results against expected inventoryCalculation

F.10A Module 7: State Machines – Service Breakdown (16 Services)

BRD Chapter 05, Module 7 (Sections 7.1-7.16) defines 16 consolidated state machine reference tables. Each maps to a dedicated state service responsible for validating transitions and logging state history.

Reference: Chapter 04, Section L.4A.4 (Domain Events Catalog) for event definitions.

#BRD SectionState MachineService NamePatternDomain Events
17.1Order Lifecyclesales.order-state.serviceState MachineSaleCreated, SaleCompleted, SaleVoided
27.2Payment Processingsales.payment-state.serviceState MachinePaymentReceived, PaymentFailed, CardPaymentAuthorized
37.3Return/Exchangesales.return-state.serviceState MachineReturnInitiated, ReturnCompleted, ExchangeProcessed
47.4Layawaysales.layaway-state.serviceState MachineLayawayCreated, LayawayPaymentReceived, LayawayCompleted, LayawayCancelled
57.5Customer Accountcustomers.account-state.serviceState MachineCustomerCreated, CustomerUpdated, CustomerAnonymized
67.6Product Lifecyclecatalog.product-state.serviceState MachineProductCreated, ProductActivated, ProductDiscontinued, ProductArchived
77.7Inventory Countinventory.count-state.serviceState MachineInventoryCounted
87.8Purchase Orderinventory.po-state.serviceState MachinePurchaseOrderCreated, PurchaseOrderApproved, PurchaseOrderCancelled
97.9Transfer Orderinventory.transfer-state.serviceState MachineInventoryTransferred, TransferShipped, TransferReceived
107.10Receivinginventory.receiving-state.serviceState MachineInventoryReceived, ReceivingDiscrepancyLogged
117.11RFID Sessioninventory.rfid-session-state.serviceState MachineRFIDSessionStarted, RFIDSessionCompleted
127.12Offline Modesystem.connection-state.serviceState MachineConnectionStateChanged (ONLINE/DEGRADED/OFFLINE)
137.13Tenant Provisioningsystem.tenant-state.serviceState MachineTenantProvisioned, TenantSuspended, TenantDeactivated
147.14User Accountsystem.user-state.serviceState MachineUserActivated, UserDeactivated, UserLocked
157.15Integration Syncintegrations.sync-state.serviceState MachineSyncStarted, SyncCompleted, SyncFailed
167.16Report Generationsystem.report-state.serviceState MachineReportQueued, ReportGenerated, ReportFailed

Note: These state services delegate to crosscutting.state-machine.service (#136) for database-driven transition validation and history logging. Each service above owns the domain-specific transition rules for its aggregate.


F.11 Module Dependency Matrix

F.11.1 Inter-Module Dependencies

Module 1 (Sales) --> Module 3 (Catalog):
  sale.cart.command.service --> catalog.product.query.service (lookup product/variant)
  sale.promotion.engine.service --> catalog.pricing.calculation.service (resolve price)
  sale.price-check.query.service --> catalog.product.query.service (read product)

Module 1 (Sales) --> Module 4 (Inventory):
  sale.finalize.command.service --> inventory.sale-deduction (via SaleCompleted event)
  sale.park.command.service --> inventory.reservation (soft-reserve on park)
  sale.void.command.service --> inventory.sale-deduction (via SaleVoided, restores)
  sale.return.command.service --> inventory.sale-deduction (via ReturnCompleted, restores)

Module 1 (Sales) --> Module 2 (Customers):
  sale.cart.command.service --> customer.profile.crud.service (attach customer)
  sale.loyalty.command.service --> customer.profile.crud.service (read loyalty)
  sale.payment.storecredit.service --> customer.profile.crud.service (check credit)

Module 1 (Sales) --> Module 5 (Setup):
  sale.tax.calculation.service --> setup.tax.crud.service (read tax rates)
  sale.shift.command.service --> setup.user.crud.service (validate employee)
  sale.cashdrawer.command.service --> setup.register.crud.service (validate register)

Module 1 (Sales) --> Module 6 (Integrations):
  sale.payment.card.service --> integration.payment-processor.service (card auth)
  sale.receipt.query.service --> integration.email.service (email receipt)

Module 3 (Catalog) --> Module 4 (Inventory):
  catalog.product.lifecycle.service --> inventory.level.query.service (check stock)

Module 4 (Inventory) --> Module 3 (Catalog):
  inventory.po.command.service --> catalog.vendor.crud.service (vendor details)
  inventory.reorder.engine.service --> catalog.product.query.service (product details)

Module 4 (Inventory) --> Module 5 (Setup):
  inventory.level.query.service --> setup.location.crud.service (location details)
  inventory.rules.engine.service --> setup.settings.crud.service (business rules)

Module 6 (Integrations) --> Module 3 (Catalog):
  integration.shopify.product-sync --> catalog.product.query.service (read products)
  integration.amazon.catalog-sync --> catalog.product.query.service (read products)
  integration.google.product-sync --> catalog.product.query.service (read products)
  integration.cross-platform.validation --> catalog.product.query.service (validate)

Module 6 (Integrations) --> Module 4 (Inventory):
  integration.shopify.inventory-sync --> inventory.level.query.service (read stock)
  integration.amazon.inventory-sync --> inventory.level.query.service (read stock)
  integration.google.inventory-sync --> inventory.level.query.service (read stock)
  integration.cross-platform.inventory-orchestrator --> inventory.level.query (allocate)

Module 6 (Integrations) --> Module 1 (Sales):
  integration.shopify.order-sync --> sale.finalize.command.service (create order)

Cross-Cutting --> All Modules:
  crosscutting.tenant.middleware.service --> ALL (RLS enforcement)
  crosscutting.auth.service --> ALL (permission checks)
  crosscutting.audit-log.service --> ALL (via event subscription)
  crosscutting.event-store.service --> Module 1, 4, 6 (ES-enabled modules)

F.11.2 Dependency Direction Rules

RuleDescription
AllowedModule 1 –> Module 2, 3, 4, 5 (sales orchestrates)
AllowedModule 6 –> Module 3, 4 (integrations read catalog/inventory)
AllowedModule 4 –> Module 3 (inventory references catalog)
ForbiddenModule 2 –> Module 1 (customers cannot call sales)
ForbiddenModule 3 –> Module 1 (catalog cannot call sales)
ForbiddenModule 5 –> Module 1, 2, 3, 4 (setup is pure configuration)
Event-OnlyModule 4 <– Module 1 (inventory reacts to sale events, not direct calls)

F.12 Service-to-BRD Traceability Matrix

Every BRD top-level section (x.y) maps to at least one service. Full bidirectional traceability:

Coverage Statistics

BRD ModuleSectionsServicesCoverage
Module 1: Sales (1.1-1.20)59 subsections37 services100%
Module 2: Customers (2.1-2.8)10 subsections7 services100%
Module 3: Catalog (3.1-3.15)48 subsections20 services100%
Module 4: Inventory (4.1-4.19)55 subsections23 services100%
Module 5: Setup (5.1-5.21)63 subsections21 services100%
Module 6: Integrations (6.1-6.13)28 subsections20 services100%
TOTAL263 subsections128 services100%

Orphaned Capabilities: None

All BRD sections 1.1-6.13 have at least one mapped service.

Architecture-Only Services (14)

Cross-cutting (#129-136) and RFID (#137-142) services are justified by Blueprint architecture requirements (Ch 04, Ch 05) rather than BRD sections.


F.13 CQRS Pattern Reference

F.13.1 When to Split Command/Query

CriterionSplit (CQRS)Keep Together (CRUD)
Write and read models differ significantlyYes
Audit trail required (Event Sourcing)Yes
Read-heavy with denormalized viewsYes (materialized projections)
Simple entity CRUD with no complex readsYes
Configuration dataYes

F.13.2 CQRS Event Flow

1. Client sends Command (e.g., CreateSaleCommand)
       |
       v
2. Command Handler validates business rules
       |
       v
3. Aggregate produces Domain Events (e.g., SaleCreated, SaleLineItemAdded)
       |
       v
4. Events appended to Event Store (events table)
       |
       +---> 5a. Projection Handlers update Read Models (materialized views)
       +---> 5b. Audit Log Handler writes to audit_log
       +---> 5c. Outbox Relay publishes to external subscribers
       +---> 5d. Integration Handler triggers sync (Module 6)
              |
              v
6. Query reads from optimized Read Model (not event store)

F.13.3 Domain Events Summary

AggregateModuleEvent Count
Sale1 (Sales)25
Return1 (Sales)5
Gift Card1 (Sales)4
Layaway/Hold1 (Sales)6
Cash Drawer1 (Sales)6
Inventory4 (Inventory)12
Customer2 (Customers)8
Employee5 (Setup)4
Integration6 (Integrations)10
TOTAL80

F.14 Folder Structure Reference (Technology-Agnostic)

src/
+-- modules/
|   +-- sales/
|   |   +-- commands/
|   |   |   +-- cart/
|   |   |   +-- checkout/
|   |   |   +-- payment/
|   |   |   +-- return/
|   |   |   +-- cash-drawer/
|   |   |   +-- gift-card/
|   |   |   +-- layaway/
|   |   |   +-- hold/
|   |   +-- queries/
|   |   +-- events/
|   |   +-- event-handlers/
|   |   +-- domain/
|   |   |   +-- aggregates/
|   |   |   +-- value-objects/
|   |   |   +-- rules/
|   |   +-- repositories/
|   |   +-- dtos/
|   |
|   +-- customers/
|   |   +-- commands/
|   |   +-- queries/
|   |   +-- domain/
|   |   +-- repositories/
|   |
|   +-- catalog/
|   |   +-- commands/
|   |   |   +-- product/
|   |   |   +-- variant/
|   |   |   +-- pricing/
|   |   |   +-- category/
|   |   |   +-- bulk-import/
|   |   +-- queries/
|   |   +-- domain/
|   |   +-- cache/
|   |
|   +-- inventory/
|   |   +-- commands/
|   |   |   +-- adjustment/
|   |   |   +-- purchase-order/
|   |   |   +-- receiving/
|   |   |   +-- transfer/
|   |   |   +-- count/
|   |   |   +-- reservation/
|   |   |   +-- fulfillment/
|   |   +-- queries/
|   |   +-- events/
|   |   +-- event-handlers/
|   |   +-- domain/
|   |
|   +-- setup/
|   |   +-- commands/
|   |   +-- queries/
|   |
|   +-- integrations/
|   |   +-- core/
|   |   |   +-- provider-registry/
|   |   |   +-- circuit-breaker/
|   |   |   +-- outbox-relay/
|   |   |   +-- idempotency/
|   |   |   +-- webhook-pipeline/
|   |   |   +-- dead-letter/
|   |   +-- providers/
|   |   |   +-- shopify/
|   |   |   +-- amazon/
|   |   |   +-- google/
|   |   |   +-- payment/
|   |   |   +-- email/
|   |   |   +-- shipping/
|   |   +-- orchestration/
|   |   +-- anti-corruption-layer/
|   |
|   +-- rfid/
|       +-- commands/
|       +-- queries/
|       +-- domain/
|
+-- cross-cutting/
|   +-- event-store/
|   +-- tenant/
|   +-- auth/
|   +-- audit/
|   +-- sync/
|   +-- notifications/
|   +-- reporting/
|   +-- state-machine/
|
+-- shared/
|   +-- domain/
|   +-- interfaces/
|   +-- infrastructure/
|
+-- api/
    +-- controllers/
    +-- startup/

F.15 Summary Statistics

MetricValue
BRD Modules6
Code Modules7 + cross-cutting + RFID
Total Services142
Module 1 (Sales)37 services
Module 2 (Customers)7 services
Module 3 (Catalog)20 services
Module 4 (Inventory)23 services
Module 5 (Setup)21 services
Module 6 (Integrations)20 services
Cross-Cutting8 services
RFID (Optional)6 services
Domain Events80
State Machines19
BRD Decisions Mapped107/107 (100%)
BRD Coverage100% (all sections mapped)
Orphaned Capabilities0

Service Pattern Distribution

PatternCount%
CRUD3524.6%
Command2819.7%
Query149.9%
Integration139.2%
Stateful128.5%
Event Handler107.0%
Rule Engine74.9%
Calculation53.5%
Other (Orchestrator, Saga)1812.7%
TOTAL142100%

Migration from Current Service Layer

The original Service Layer design defined 5 coarse-grained services. This mapping decomposes them:

Original ServiceDecomposed IntoCount
IOrderServicesale.cart.*, sale.park.*, sale.discount.*, sale.payment.*, sale.finalize.*, sale.void.*, sale.return.*, sale.exchange.*, sale.layaway.*, sale.hold-for-pickup.*, sale.giftcard.*, sale.receipt.*, sale.history.*23
IInventoryServiceinventory.level.*, inventory.po.*, inventory.receiving.*, inventory.transfer.*, inventory.count.*, inventory.rma.*, inventory.reservation.*, inventory.fulfillment.*23
ICustomerServicecustomer.profile.*, customer.search.*, customer.group.*, customer.merge.*, customer.privacy.*, sale.loyalty.*7
IItemServicecatalog.product.*, catalog.variant.*, catalog.search.*, catalog.bulk-import.*20
IReportServicecrosscutting.report.engine.service, sale.daily-summary.*, inventory.dashboard.*, catalog.analytics.*4
(new services)setup.*, integration.*, cross-cutting, RFID55

RFID Decisions (BRD v20.0, #108-113)

BRD v20.0 added 6 new decisions for the RFID Counting Subsystem:

#DecisionSummary
108RFID scope limited to counting onlyNo lifecycle tracking (sold_at, transferred_at stripped). Tag status limited to: active, void, lost
109EPC serial generation via PostgreSQL SEQUENCEPer-tenant SEQUENCE for serial numbers, not column-based last_serial_number
110Chunked sync with 5,000 events per chunkUNIQUE(session_id, epc) idempotency, resume via upload-status endpoint
111RSSI-based multi-operator dedupWhen multiple operators scan the same tag, highest RSSI wins for section assignment
112Auto-save with 30-second SQLite checkpointCrash recovery dialog, battery-triggered saves on Nexus Raptag
113Maximum 10 operators per counting sessionSection assignment per operator, session_operators join table

Related services: rfid.tag.crud.service, rfid.session.command.service, rfid.scan.command.service, rfid.sync.command.service, rfid.config.crud.service, rfid.encoding.command.service


Document Information

AttributeValue
Version7.0.0
Created2026-02-24
Updated2026-03-02
AuthorClaude Code
StatusActive
SectionAppendix F
BRD Version20.0

This appendix is part of the POS Blueprint Book. All content is self-contained.

Appendix G: Application Screen Reference

Version: 7.0.0 Last Updated: March 2, 2026 BRD Version: 20.0 (19,900+ lines, 7 modules, 113 decisions) Total Screens: 118


G.1 Purpose & How to Use This Document

This appendix provides a complete catalog of every user-facing screen in the POS Platform, derived from the Business Requirements Document (BRD v20.0, Chapter 05). Each screen is mapped back to its source BRD section, database tables, Appendix F services, and state machines — creating full traceability from business requirement to UI surface.

Who Should Use This

AudienceUse Case
Frontend DevelopersFind the complete specification for any screen they need to build
UI/UX DesignersUnderstand screen inventory, element requirements, and navigation flows
QA EngineersTrace test scenarios back to specific screens and their business rules
Product OwnersReview screen coverage to ensure all BRD requirements have a UI surface
ArchitectsVerify that screen boundaries align with module boundaries and ADR decisions

How to Read Screen Entries

Each screen entry includes:

FieldDescription
Screen IDUnique identifier: SCR-MXX-YY (M=module 01-06), SCR-RXX (Raptag), SCR-XXX (cross-cutting)
Product(s)Role-based access within Nexus POS (React web app) or Raptag (React Native mobile). Values: All Roles, CASHIER+, MANAGER+, OWNER, BUYER+, Raptag
BRD Section(s)Chapter 05 section number(s) this screen implements
Database TablesTables from Ch 07/08 this screen reads (R) or writes (W)
State Machine(s)BRD Module 7 state machines that govern this screen’s behavior
Appendix F ServicesCode services from Appendix F that power this screen
User RolesWhich roles can access: OWNER, MANAGER, CASHIER, BUYER, AUDITOR
Offline CapableWhether the screen functions in DEGRADED/OFFLINE mode (ADR-048). SQLite WASM (sql.js/wa-sqlite + OPFS) provides 2-table fallback in the browser.
RouteSuggested URL route path

Cross-Reference Guide

To Find…Look At…
Business rules for a screenCh 05, section listed in BRD Section(s)
Database schema for a tableCh 08, entity specification for the table
Service implementation detailsAppendix F, service listed in Appendix F Services
State transitionsCh 05, Module 7 (sections 7.1-7.16)
Architecture decisionsCh 02, ADR listed in screen notes
Offline behavior patternsCh 04, Section L.10A.1 (ADR-048, ADR-052)

G.2 Product Context (2 Products)

The POS Platform delivers two product experiences from two codebases, governed by ADR-052 (Unified Web App) and ADR-047 (Raptag React Native):

┌─────────────────────────────────────────────────────────────────────────┐
│                    NEXUS PLATFORM — 2 PRODUCTS                         │
│                                                                         │
│   ┌──────────────────────────────────────────────┐  ┌────────────────┐ │
│   │         NEXUS POS — UNIFIED WEB APP           │  │  SEPARATE APP  │ │
│   │             (ADR-052, ADR-048)                 │  │   (ADR-047)    │ │
│   │                                                │  │                │ │
│   │  React / TypeScript / Vite                     │  │ ┌────────────┐│ │
│   │  Single SPA in the browser                     │  │ │NEXUS       ││ │
│   │                                                │  │ │RAPTAG      ││ │
│   │  Role-based access:                            │  │ │(React      ││ │
│   │    CASHIER  — sales terminal screens           │  │ │ Native)    ││ │
│   │    MANAGER  — reports, inventory, setup         │  │ │            ││ │
│   │    OWNER    — full config, integrations        │  │ │ RFID       ││ │
│   │    BUYER    — catalog, purchasing               │  │ │ counting   ││ │
│   │    AUDITOR  — counts, audit log                 │  │ │ ~8 screens ││ │
│   │                                                │  │ │ + SQLite   ││ │
│   │  107 screens + SQLite WASM fallback            │  │ │ offline    ││ │
│   │                                                │  │ └────────────┘│ │
│   └──────────────────────────────────────────────┘  └────────────────┘ │
│                                                                         │
│   SHARED: PostgreSQL 16 + Redis 7.x + Socket.io (ADR-049)             │
│   STATE: React Query (server) + Zustand (client) (ADR-051)            │
│   OFFLINE: 3-state monitor, 2-table SQLite WASM fallback (ADR-048)    │
└─────────────────────────────────────────────────────────────────────────┘

Product Summary

ProductTechDeploymentPrimary UsersScreensOffline
Nexus POSReact/TS + ViteWeb browser (any device)All roles (CASHIER through OWNER)107 + 3 cross-cuttingYes (ADR-048, SQLite WASM)
Nexus RaptagReact Native + ExpoMobile (iOS/Android)Auditor, Manager8Yes (ADR-047)

Key Insight (ADR-052): Nexus POS is a single React web application. All roles access the same app — the difference is what screens are visible based on permissions. A cashier at a register sees transaction screens; a manager sees reports and configuration. Role-based routing controls screen access (CASHIER+, MANAGER+, OWNER, BUYER+, AUDITOR).

Screen Distribution by Module

ModuleAll RolesCASHIER+MANAGER+OWNERBUYER+RaptagTotal
1. Sales19322
2. Customers4610
3. Catalog3101418
4. Inventory51141223
5. Setup & Config1121822
6. Integrations1212
Raptag Mobile88
Cross-Cutting33
Total1621353268118

G.3 Screen Inventory Summary

Complete master table of all 118 screens. See sections G.4-G.12 for full specifications.

Module 1: Sales (22 Screens)

IDScreenBRDProductRolesOffline
SCR-M01-01Sales Terminal / Item Entry1.1CASHIER+CASHIER, MANAGERYes
SCR-M01-02Cart Panel & Line Items1.1CASHIER+CASHIER, MANAGERYes
SCR-M01-03Discount Modal1.2CASHIER+MANAGER, OWNERYes
SCR-M01-04Payment / Checkout1.3CASHIER+CASHIER, MANAGERDegraded
SCR-M01-05Layaway Payment1.3CASHIER+CASHIER, MANAGERNo
SCR-M01-06Affirm Financing Flow1.3CASHIER+CASHIERNo
SCR-M01-07Parked Sales List1.1.1CASHIER+CASHIER, MANAGERYes
SCR-M01-08Gift Card Operations1.5CASHIER+CASHIER, MANAGERNo
SCR-M01-09Receipt Print / Reprint1.4CASHIER+CASHIER, MANAGERYes
SCR-M01-10Cash Drawer Management1.12CASHIER+CASHIER, MANAGERYes
SCR-M01-11Price Check Mode1.13CASHIER+CASHIERYes
SCR-M01-12Coupon Entry1.14CASHIER+CASHIERNo
SCR-M01-13Loyalty Display1.15CASHIER+CASHIERNo
SCR-M01-14Return Processing1.4CASHIER+CASHIER, MANAGERNo
SCR-M01-15Exchange Processing1.4CASHIER+CASHIER, MANAGERNo
SCR-M01-16Special Order Create1.6CASHIER+MANAGERNo
SCR-M01-17Multi-Store Inventory Lookup1.7CASHIER+CASHIER, MANAGERNo
SCR-M01-18Hold for Pickup (BOPIS)1.11CASHIER+CASHIER, MANAGERNo
SCR-M01-19Ship-to-Customer1.7CASHIER+MANAGERNo
SCR-M01-20Sales Reports Dashboard1.8, 1.19MANAGER+MANAGER, OWNERNo
SCR-M01-21Commission Management1.8MANAGER+MANAGER, OWNERNo
SCR-M01-22Manager Discrepancy Review1.16MANAGER+MANAGER, OWNERNo

Module 2: Customers (10 Screens)

IDScreenBRDProductRolesOffline
SCR-M02-01Customer List / Directory2.1All RolesCASHIER, MANAGERNo
SCR-M02-02Customer Profile / Detail2.1All RolesCASHIER, MANAGERNo
SCR-M02-03Customer Create / Edit2.1All RolesCASHIER, MANAGERNo
SCR-M02-04Customer Group / Tier Mgmt2.2MANAGER+MANAGER, OWNERNo
SCR-M02-05Customer Notes & Preferences2.3All RolesCASHIER, MANAGERNo
SCR-M02-06Communication Preferences2.4MANAGER+MANAGERNo
SCR-M02-07Customer Merge / Dedup2.5MANAGER+MANAGER, OWNERNo
SCR-M02-08Customer Deletion / Anonymize2.5MANAGER+OWNERNo
SCR-M02-09Loyalty Admin Dashboard2.6, 5.17MANAGER+MANAGER, OWNERNo
SCR-M02-10Communication Log2.4MANAGER+MANAGERNo

Module 3: Catalog (18 Screens)

IDScreenBRDProductRolesOffline
SCR-M03-01Product List / Search3.1All RolesALLYes
SCR-M03-02Product Detail / Edit3.1MANAGER+BUYER, MANAGERNo
SCR-M03-03Variant Matrix Editor3.1MANAGER+BUYER, MANAGERNo
SCR-M03-04Pricing Engine / Price Books3.3MANAGER+MANAGER, OWNERNo
SCR-M03-05Promotions Setup3.3MANAGER+MANAGER, OWNERNo
SCR-M03-06Markdown Workflow3.3MANAGER+MANAGER, OWNERNo
SCR-M03-07Coupon Management3.3MANAGER+MANAGER, OWNERNo
SCR-M03-08Category Hierarchy3.5MANAGER+BUYER, MANAGERNo
SCR-M03-09Tags & Collections3.5MANAGER+BUYER, MANAGERNo
SCR-M03-10Seasons / Buying Calendar3.5BUYER+BUYERNo
SCR-M03-11Barcode Management3.4MANAGER+BUYER, MANAGERNo
SCR-M03-12Multi-Channel Allocation3.6MANAGER+MANAGER, OWNERNo
SCR-M03-13Vendor Management3.8MANAGER+BUYER, MANAGERNo
SCR-M03-14Label Printing3.10All RolesCASHIER, MANAGERNo
SCR-M03-15Product Media Manager3.11BUYER+BUYERNo
SCR-M03-16Custom Fields Config3.12, 5.12OWNEROWNERNo
SCR-M03-17Product Search & Discovery3.9All RolesALLYes
SCR-M03-18Product Analytics3.14MANAGER+MANAGER, OWNERNo

Module 4: Inventory (23 Screens)

IDScreenBRDProductRolesOffline
SCR-M04-01Inventory Dashboard4.17MANAGER+MANAGER, OWNERNo
SCR-M04-02Inventory List (per location)4.1All RolesALLNo
SCR-M04-03Low Stock Alerts4.16MANAGER+MANAGER, BUYERNo
SCR-M04-04PO Create / Edit4.3BUYER+BUYER, MANAGERNo
SCR-M04-05PO Approval / Track4.3MANAGER+MANAGER, OWNERNo
SCR-M04-06PO Templates4.3BUYER+BUYERNo
SCR-M04-07Receiving & Inspection4.4All RolesCASHIER, MANAGERNo
SCR-M04-08Receiving Variance4.4All RolesMANAGERNo
SCR-M04-09Stock Count Session4.6All RolesAUDITOR, MANAGERNo
SCR-M04-10Count Freeze Manager4.6MANAGER+MANAGERNo
SCR-M04-11Scanner Count Entry4.6CASHIER+AUDITOR, CASHIERNo
SCR-M04-12RFID Count Manager4.6.8MANAGER+MANAGERNo
SCR-M04-13Count Results Review4.6MANAGER+MANAGER, AUDITORNo
SCR-M04-14Count Approval4.6MANAGER+MANAGER, OWNERNo
SCR-M04-15Adjustment Request4.7All RolesCASHIER, MANAGERNo
SCR-M04-16Adjustment Approval4.7MANAGER+MANAGER, OWNERNo
SCR-M04-17Transfer Create / Track4.8MANAGER+MANAGERNo
SCR-M04-18Reorder Configuration4.5MANAGER+BUYER, MANAGERNo
SCR-M04-19Reason Codes Management4.7OWNEROWNERNo
SCR-M04-20Serial Number Tracking4.10All RolesMANAGERNo
SCR-M04-21Vendor RMA4.9MANAGER+BUYER, MANAGERNo
SCR-M04-22Inventory Reports4.17MANAGER+MANAGER, OWNERNo
SCR-M04-23Reservation Management4.13MANAGER+MANAGERNo

Module 5: Setup & Configuration (22 Screens)

IDScreenBRDProductRolesOffline
SCR-M05-01Onboarding Wizard (13 steps)5.20OWNEROWNERNo
SCR-M05-02System Settings / Branding5.2OWNEROWNERNo
SCR-M05-03Location Management5.4OWNEROWNERNo
SCR-M05-04User Management5.5MANAGER+MANAGER, OWNERNo
SCR-M05-05Role & Permission Config5.5OWNEROWNERNo
SCR-M05-06Login / Authentication5.5All RolesALLYes
SCR-M05-07Clock-In / Clock-Out5.6CASHIER+CASHIER, MANAGERNo
SCR-M05-08Register Management5.7OWNERMANAGER, OWNERNo
SCR-M05-09Register Profiles5.7OWNERMANAGER, OWNERNo
SCR-M05-10Register Retirement5.7OWNEROWNERNo
SCR-M05-11Payment Terminal Config5.11OWNEROWNERNo
SCR-M05-12Payment Methods Setup5.11OWNEROWNERNo
SCR-M05-13Tax Jurisdiction Config5.9OWNEROWNERNo
SCR-M05-14Tax Exemption Management5.9MANAGER+MANAGER, OWNERNo
SCR-M05-15UOM Setup5.10OWNEROWNERNo
SCR-M05-16Approval Workflows5.13OWNEROWNERNo
SCR-M05-17Printer Configuration5.8OWNERMANAGER, OWNERNo
SCR-M05-18Receipt Builder5.14OWNEROWNERNo
SCR-M05-19Email Config & Templates5.15OWNEROWNERNo
SCR-M05-20RFID Configuration5.16OWNEROWNERNo
SCR-M05-21Audit Log Viewer5.18OWNEROWNERNo
SCR-M05-22Business Rules (YAML Editor)5.19OWNEROWNERNo

Module 6: Integrations (12 Screens)

IDScreenBRDProductRolesOffline
SCR-M06-01Integration Hub Dashboard6.11OWNERMANAGER, OWNERNo
SCR-M06-02Shopify Setup & Connection6.3OWNEROWNERNo
SCR-M06-03Shopify Inventory Sync Config6.3, 6.7OWNERMANAGER, OWNERNo
SCR-M06-04Shopify Order Fulfillment6.3OWNERMANAGERNo
SCR-M06-05Amazon Setup & Connection6.4OWNEROWNERNo
SCR-M06-06Amazon Catalog / Listings6.4OWNERMANAGERNo
SCR-M06-07Google Merchant Setup6.5OWNEROWNERNo
SCR-M06-08Google Validation Dashboard6.5OWNERMANAGERNo
SCR-M06-09Cross-Platform Validation6.6OWNERMANAGER, OWNERNo
SCR-M06-10Inventory Sync Dashboard6.7OWNERMANAGERNo
SCR-M06-11Integration Health Monitor6.11OWNERMANAGER, OWNERNo
SCR-M06-12Error DLQ Management6.2OWNERMANAGER, OWNERNo

Raptag Mobile (8 Screens)

IDScreenBRDProductRolesOffline
SCR-R01Login5.5RaptagALLYes
SCR-R02Home Dashboard4.6.8RaptagAUDITOR, MANAGERYes
SCR-R03Join / Start Session4.6.8RaptagAUDITOR, MANAGERNo
SCR-R04Scanning Interface4.6.8RaptagAUDITORYes
SCR-R05Section Assignment & Progress4.6.8RaptagAUDITORYes
SCR-R06Session Summary4.6.8RaptagAUDITOR, MANAGERYes
SCR-R07Chunked Upload / Sync4.6.8RaptagAUDITORDegraded
SCR-R08Device Pairing5.16RaptagMANAGERNo

Cross-Cutting (3 Screens)

IDScreenRefProductRolesOffline
SCR-X01Login / Authentication5.5, ADR-004All RolesALLYes
SCR-X02Error Pages (403/404/500)All RolesALLYes
SCR-X03Offline Mode Indicator1.16, ADR-048All RolesALLYes

G.4 Module 1: Sales Screens (22 Screens)

BRD Sections: 1.1-1.20 | Appendix F: §F.4 (37 services) | Pattern: Full CQRS + Event Sourcing

Cross-Reference: See Ch 05, Sections 1.1-1.20 for business rules. See Ch 08, Domain 4 (Sales & Payments) for table schemas. See Appendix F, §F.4 for service breakdown.


G.4.1 Sales Terminal / Item Entry

AttributeValue
Screen IDSCR-M01-01
Product(s)CASHIER+
BRD Section(s)1.1
Database Tablesorders (R/W), order_items (R/W), products (R), variants (R), inventory_levels (R), customers (R)
State Machine(s)7.1 Order States, 7.2 Parked Sale States
Appendix F Servicessale.cart.command.service, sale.cart.query.service, sale.park.command.service, sale.park.query.service
User RolesCASHIER, MANAGER
Offline CapableYes (degraded – cached products from product_cache only, no real-time price updates, stale pricing warning displayed)
Route/pos/sales/terminal

Purpose

The Sales Terminal is the primary point-of-sale screen where staff ring up customer purchases. It supports barcode scanning, manual SKU entry, and bulk RFID tag lookup (max 50 tags per request). Staff can toggle between Sale, Return, and Exchange modes, attach customers for loyalty/pricing, and park sales for later retrieval (max 5 per terminal, 4-hour TTL).

Key Elements

ElementTypeDescriptionBusiness Rule
Barcode/SKU InputInputScan barcode or type SKU to add items; auto-focuses after each entryBRD 1.1: GET /product/{sku} or POST /products/bulk-lookup (max 50 tags)
Mode ToggleButton GroupSwitch between Sale / Return / Exchange modesBRD 1.1: Mode determines stock validation behavior
Cart PanelPanelDisplays current line items with qty, price, discount, line totalBRD 1.1: Real-time subtotal calculation
Customer AttachButton + SearchSearch/attach customer by name, phone, email, or loyalty numberBRD 1.1: Recalculates prices if Price Tier applies; recalculates tax if exempt
Running TotalsPanelSubtotal, discounts, tax breakdown (State/County/City), grand totalBRD 1.2.1: Strict discount calculation order (7 steps)
Stock WarningBadge/AlertWarns when stock is low or zero for sale itemsBRD 1.1: Check Stock > 0 before adding to cart
Park SaleButtonSerialize cart state and release locks; max 5 per terminalBRD 1.1.1: 4-hour TTL, soft-reserve inventory
Retrieve SaleButtonList and restore parked sales for this terminalBRD 1.1.1: Parked items visible to other terminals with warning
Upsell AlertToast/BannerTriggered by promo engine when cart meets criteriaBRD 1.1: “Buy 1 more for 10% off” style suggestions
Proceed to PaymentButtonTransition order from DRAFT to PENDING stateBRD 1.3: Navigates to Payment/Checkout

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ NEXUS POS  [Sale ▼]  [Price Check]  [Park Sale]  [Retrieve]    [User] [?] │
├────────────────────┬────────────────────────────────┬───────────────────────┤
│  ITEM ENTRY        │  CART                          │  CUSTOMER & TOTALS    │
│                    │                                │                       │
│  ┌──────────────┐  │  #  SKU       Name     Qty $  │  ┌─────────────────┐  │
│  │ Scan / SKU   │  │  1  NXJ-1001  Jacket    1 89  │  │ [Attach Cust.]  │  │
│  └──────────────┘  │  2  NXJ-2045  Tee       2 50  │  │                 │  │
│                    │  3  NXJ-3012  Pants     1 65  │  │ Jane Doe        │  │
│  ┌──────────────┐  │                                │  │ Gold Tier       │  │
│  │ Search Prod  │  │                                │  │ 450 pts         │  │
│  │ ─────────── │  │                                │  │ Tax Exempt: No  │  │
│  │ Recent Items │  │                                │  └─────────────────┘  │
│  │ NXJ-1001    │  │                                │                       │
│  │ NXJ-2045    │  │                                │  Subtotal:   $254.00  │
│  │ NXJ-3012    │  │                                │  Discount:   - $25.40 │
│  └──────────────┘  │                                │  State Tax:  +  $9.83 │
│                    │                                │  Local Tax:  +  $2.29 │
│  ⚠ Low Stock:     │  ├────────────────────────────┤  ─────────────────────  │
│  NXJ-3012 (2 left) │  │ [Remove] [Discount] [Qty] │  TOTAL:      $240.72  │
│                    │                                │                       │
│  [Upsell: Buy 1   │                                │  ┌─────────────────┐  │
│   more Tee, 10%   │                                │  │   PAY  ($240.72)│  │
│   off all Tees]    │                                │  └─────────────────┘  │
└────────────────────┴────────────────────────────────┴───────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click “Pay”SCR-M01-04 Payment / CheckoutCASHIER+
Click “Park Sale”Stays on terminal (cart cleared, sale serialized)CASHIER+
Click “Retrieve”SCR-M01-07 Parked Sales ListCASHIER+
Click “Price Check”SCR-M01-11 Price Check ModeCASHIER+
Click line item discountSCR-M01-03 Discount ModalCASHIER+ (Manager PIN for override)
Click “Attach Customer”SCR-M02-01 Customer List (search overlay)CASHIER+
Toggle to Return modeSCR-M01-14 Return ProcessingCASHIER+
Toggle to Exchange modeSCR-M01-15 Exchange ProcessingCASHIER+

G.4.2 Cart Panel & Line Items

AttributeValue
Screen IDSCR-M01-02
Product(s)CASHIER+
BRD Section(s)1.1
Database Tablesorders (R/W), order_items (R/W), variants (R), products (R), pricing_rules (R)
State Machine(s)7.1 Order States
Appendix F Servicessale.cart.command.service, sale.cart.query.service
User RolesCASHIER, MANAGER
Offline CapableYes (degraded – uses product_cache prices, stale pricing warning)
Route/pos/sales/terminal (embedded panel within SCR-M01-01)

Purpose

The Cart Panel is the central line-item display embedded within the Sales Terminal. It shows all items in the current transaction with quantity controls, per-line discount indicators, tax amounts, and line totals. Staff can modify quantities, remove items, apply line discounts, and see real-time running totals as the cart changes.

Key Elements

ElementTypeDescriptionBusiness Rule
Line Item RowTable RowSKU, product name, quantity, unit price, discount, tax, line totalBRD 1.1: Snapshot product data at time of add
Quantity StepperInputIncrement/decrement quantity; validates against stockBRD 1.1: Stock > 0 validation for sale mode
Remove ItemButtonRemove line item from cartBRD 1.1: Releases any soft-reserve
Line Discount IndicatorBadgeShows applied discount type and percentageBRD 1.2.1: Discount calculation order applies
Non-Discountable FlagIconIndicates items excluded from global discountsBRD 1.2.1: Gift cards, deposits, is_discountable=false
Running SubtotalTextLive-calculated subtotal across all linesBRD 1.1: Updated on every cart change
Serial Number BadgeBadgeShows serial number for tracked itemsBRD 1.10: Serial required flag on product

Actions & Transitions

ActionNavigates ToRequires Role
Click line item discount buttonSCR-M01-03 Discount ModalCASHIER+
Click remove itemStays on cart (item removed)CASHIER+
Adjust quantity to 0Stays on cart (item removed)CASHIER+
Click serial number promptSerial entry modal (inline)CASHIER+

G.4.3 Discount Modal

AttributeValue
Screen IDSCR-M01-03
Product(s)CASHIER+
BRD Section(s)1.2
Database Tablesorders (R/W), order_items (R/W), pricing_rules (R)
State Machine(s)
Appendix F Servicessale.discount.command.service, sale.promotion.engine.service, sale.price-override.command.service
User RolesCASHIER, MANAGER
Offline CapableYes (degraded – promotions may be stale from product_cache)
Route/pos/sales/terminal (modal overlay)

Purpose

The Discount Modal allows staff to apply line-item discounts, global order discounts, or manual price overrides. It enforces the strict 7-step discount calculation order: Price Tier, Line Discounts, Auto Promos, Global %, Coupons, Tax, Loyalty Redemption. Manual price overrides require a manager PIN and a mandatory reason code.

Key Elements

ElementTypeDescriptionBusiness Rule
Discount Type SelectorRadio GroupChoose: percentage off, fixed amount off, or price overrideBRD 1.2: Three discount application types
Percentage InputInputEnter discount percentage (1-100%)BRD 1.2: Applied to line item or entire order
Fixed Amount InputInputEnter dollar amount to deductBRD 1.2: Cannot exceed line/order total
Reason Code DropdownSelectRequired for all discounts: Damaged, Employee, Price Match, Manager DiscretionBRD 1.2: Reason code mandatory for audit
Manager PIN PromptInputPIN entry for price overrides and discounts exceeding thresholdBRD 1.2: Manager Auth required for overrides
Discount PreviewPanelShows before/after price comparison and savings amountBRD 1.2.1: Calculation order preview
Non-Discountable WarningAlertBlocks discount on gift cards, deposits, flagged itemsBRD 1.2.1: is_discountable = false exclusion
Apply / CancelButton PairConfirm or cancel the discountBRD 1.2: Discount added to order

Actions & Transitions

ActionNavigates ToRequires Role
Apply discountReturns to SCR-M01-01 Sales Terminal (discount applied)CASHIER+
Apply price overrideReturns to SCR-M01-01 (requires MANAGER PIN)MANAGER+
CancelReturns to SCR-M01-01 (no change)CASHIER+

G.4.4 Payment / Checkout

AttributeValue
Screen IDSCR-M01-04
Product(s)CASHIER+
BRD Section(s)1.3, 1.18
Database Tablesorders (R/W), order_items (R), payments (W), payment_attempts (W), gift_cards (R/W), gift_card_transactions (W), store_credits (R/W), customers (R/W), loyalty_accounts (R/W), cash_movements (W)
State Machine(s)7.1 Order States (PENDING -> PAID -> COMPLETED)
Appendix F Servicessale.payment.command.service, sale.payment.card.service, sale.payment.cash.service, sale.payment.giftcard.service, sale.payment.storecredit.service, sale.payment.affirm.service, sale.finalize.command.service
User RolesCASHIER, MANAGER
Offline CapablePartial (cash only – card payments, gift cards, store credit, and Affirm blocked offline per BRD 1.16.2)
Route/pos/sales/checkout

Purpose

The Payment/Checkout screen processes split-tender payments across multiple methods: cash, credit/debit card (SAQ-A semi-integrated), gift card, store credit (on-account), layaway deposit, and Affirm third-party financing. It calculates change due for cash, manages remaining balance across multiple tenders, and finalizes the order once fully paid.

Key Elements

ElementTypeDescriptionBusiness Rule
Amount DuePanelDisplays remaining balance to be paidBRD 1.3: Decrements with each tender applied
Cash TenderButton + InputEnter amount received; auto-calculates change dueBRD 1.3: Change = Tendered - Remaining
Card PaymentButtonInitiates SAQ-A terminal flow; displays “Insert/Tap Card”BRD 1.18: Card data never touches system; token + auth code stored
Gift CardButton + InputScan/enter gift card number; shows balance; apply partial or fullBRD 1.5: Validates balance & expiry; partial allowed
Store Credit (On-Account)ButtonCheck credit limit: Credit Limit - (Debt + Pending Layaways + Cart)BRD 1.3.3: Block if exceeds available credit
LayawayButtonSelect layaway mode; validate minimum deposit percentageBRD 1.3.2: Status -> LAYAWAY
Affirm FinancingButtonCreate Affirm checkout session; display QR code for customerBRD 1.3: Webhook: loan approved + charge_id
Tender ListTableShows all applied payment methods with amountsBRD 1.3: Multiple tenders allowed
Change Due DisplayPanelShows change to return for cash overpaymentBRD 1.3: “Collect: $X.XX” or “Change: $X.XX”
Finalize OrderButtonWrite order record, decrement inventory, award loyalty, record commissionBRD 1.3: POST /orders/finalize
Receipt OptionsButton GroupSelect receipt format: Thermal, A4 Invoice, Gift Receipt, EmailBRD 1.4: Template selection

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ PAYMENT                                                   [Back] [Cancel]  │
├─────────────────────────────────┬───────────────────────────────────────────┤
│  ORDER SUMMARY                  │  PAYMENT METHODS                         │
│                                 │                                          │
│  Items: 3                       │  ┌──────────┐  ┌──────────┐             │
│  Subtotal:     $254.00          │  │   CASH   │  │   CARD   │             │
│  Discount:     - $25.40         │  └──────────┘  └──────────┘             │
│  Tax:          + $12.12         │  ┌──────────┐  ┌──────────┐             │
│  ─────────────────────          │  │ GIFT CARD│  │ STORE CR │             │
│  TOTAL:        $240.72          │  └──────────┘  └──────────┘             │
│                                 │  ┌──────────┐  ┌──────────┐             │
│  TENDERS APPLIED:               │  │ LAYAWAY  │  │  AFFIRM  │             │
│  ┌────────────────────────┐     │  └──────────┘  └──────────┘             │
│  │ Visa ****4521  $200.00 │     │                                          │
│  │ [Remove]               │     │  CASH ENTRY:                             │
│  └────────────────────────┘     │  ┌────────────────────────────┐          │
│                                 │  │ Amount Received: $50.00    │          │
│  REMAINING:    $40.72           │  └────────────────────────────┘          │
│                                 │                                          │
│                                 │  Change Due:  $9.28                      │
│                                 │                                          │
│                                 │  ┌────────────────────────────────────┐  │
│                                 │  │         FINALIZE & PRINT          │  │
│                                 │  └────────────────────────────────────┘  │
│                                 │  [Thermal] [A4 Invoice] [Gift] [Email]  │
└─────────────────────────────────┴───────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Finalize orderSCR-M01-09 Receipt Print / ReprintCASHIER+
Select LayawaySCR-M01-05 Layaway PaymentCASHIER+
Select AffirmSCR-M01-06 Affirm Financing FlowCASHIER+
Click BackSCR-M01-01 Sales Terminal (cart preserved)CASHIER+
Cancel transactionSCR-M01-01 Sales Terminal (cart cleared)MANAGER+

G.4.5 Layaway Payment

AttributeValue
Screen IDSCR-M01-05
Product(s)CASHIER+
BRD Section(s)1.3, 1.3.2
Database Tablesorders (R/W), payments (W), customers (R), inventory_levels (R/W)
State Machine(s)7.4 Layaway States (DEPOSIT_PAID -> RESERVED -> PAID_IN_FULL -> COMPLETED)
Appendix F Servicessale.layaway.command.service, sale.payment.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires real-time balance verification and inventory reservation)
Route/pos/sales/layaway

Purpose

The Layaway Payment screen handles creating new layaways (with minimum deposit validation) and processing subsequent payments on existing layaways. When the final payment is received, inventory is released from reserved to sold status. Cancelled layaways trigger deposit refunds according to the configured policy.

Key Elements

ElementTypeDescriptionBusiness Rule
Customer DisplayPanelShows attached customer (required for layaway)BRD 1.3.2: Customer attachment mandatory
Minimum Deposit CalculatorPanelShows minimum deposit percentage and dollar amountBRD 1.3.2: Min deposit % configurable; default 50%
Deposit Amount InputInputEnter deposit amount; validates against minimumBRD 1.3.2: Must meet or exceed minimum deposit
Payment HistoryTableShows all prior payments on this layaway with datesBRD 1.3.2: RESERVED state allows additional payments
Remaining BalancePanelCalculated: Total - Sum(all payments)BRD 1.3.2: Final payment transitions to PAID_IN_FULL
Payment DeadlineDate DisplayShows configured payment deadlineBRD 1.3.2: FORFEITED if deadline missed
Cancel LayawayButtonCancel with refund processingBRD 1.3.2: CANCELLED_REFUND state; refund deposit
Complete LayawayButtonProcess final payment and release inventoryBRD 1.3.2: COMPLETED state; items released

Actions & Transitions

ActionNavigates ToRequires Role
Process depositSCR-M01-04 Payment / Checkout (deposit payment)CASHIER+
Complete layaway (final payment)SCR-M01-09 Receipt Print / ReprintCASHIER+
Cancel layawayConfirmation modal -> SCR-M01-04 (refund)MANAGER+
Back to terminalSCR-M01-01 Sales TerminalCASHIER+

G.4.6 Affirm Financing Flow

AttributeValue
Screen IDSCR-M01-06
Product(s)CASHIER+
BRD Section(s)1.3
Database Tablesorders (R/W), payment_attempts (W)
State Machine(s)7.1 Order States
Appendix F Servicessale.payment.affirm.service, sale.finalize.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires active network connection for Affirm API and webhook)
Route/pos/sales/checkout/affirm

Purpose

The Affirm Financing Flow presents a QR code or redirect URL for customers to complete a third-party financing application on their personal device. The screen waits for an Affirm webhook confirming loan approval, then stores the charge_id and loan_id. The full purchase amount is received from Affirm; the customer pays Affirm directly over time.

Key Elements

ElementTypeDescriptionBusiness Rule
Order SummaryPanelShows items, total, and financing amountBRD 1.3: Full amount financed through Affirm
QR Code DisplayImageGenerated QR code for customer to scan and complete Affirm applicationBRD 1.3: POST /payments/affirm/initiate
Status IndicatorBadgeShows: Waiting for Customer / Application Submitted / Approved / DeclinedBRD 1.3: Webhook-driven status updates
TimerDisplayShows elapsed waiting time; timeout at configurable thresholdBRD 1.3: Staff can cancel if customer abandons
Approval ConfirmationAlertShows Affirm charge_id and approval statusBRD 1.3: charge_id, loan_id, status stored
Cancel AffirmButtonCancel financing attempt and return to payment selectionBRD 1.3: Tender list updated

Actions & Transitions

ActionNavigates ToRequires Role
Affirm approvedSCR-M01-04 Payment / Checkout (Affirm tender applied)CASHIER+
Affirm declinedSCR-M01-04 Payment / Checkout (try another method)CASHIER+
CancelSCR-M01-04 Payment / CheckoutCASHIER+

G.4.7 Parked Sales List

AttributeValue
Screen IDSCR-M01-07
Product(s)CASHIER+
BRD Section(s)1.1, 1.1.1
Database Tablesorders (R/W), order_items (R)
State Machine(s)7.2 Parked Sale States (ACTIVE -> PARKED -> ACTIVE or EXPIRED)
Appendix F Servicessale.park.command.service, sale.park.query.service
User RolesCASHIER, MANAGER
Offline CapableYes (parked sales stored locally; retrieve from local state)
Route/pos/sales/parked

Purpose

The Parked Sales List displays all currently parked (held) sales for the active terminal or location. Each entry shows the customer name (if attached), item count, total, and time remaining before the 4-hour TTL expires. Staff can retrieve any parked sale to resume checkout or let expired sales auto-release their soft-reserved inventory.

Key Elements

ElementTypeDescriptionBusiness Rule
Parked Sales TableTableLists all parked sales: customer, item count, subtotal, parked timeBRD 1.1.1: Max 5 parked sales per terminal
Time RemainingBadgeCountdown showing TTL remaining per parked saleBRD 1.1.1: 4-hour TTL; expired sales auto-release inventory
Expired IndicatorBadgeRed badge for sales that have exceeded TTLBRD 1.1.1: EXPIRED state; inventory released
Retrieve ButtonButtonRestore parked sale to active cartBRD 1.1.1: PARKED -> ACTIVE transition
Delete ExpiredButtonRemove expired parked sales from listBRD 1.1.1: Clean up expired entries
Soft-Reserve WarningAlertShows if parked items are being viewed/held by another terminalBRD 1.1: Soft-reserved while parked; visible with warning

Actions & Transitions

ActionNavigates ToRequires Role
Retrieve parked saleSCR-M01-01 Sales Terminal (cart restored)CASHIER+
Delete expired saleStays on list (sale removed)CASHIER+
BackSCR-M01-01 Sales TerminalCASHIER+

G.4.8 Gift Card Operations

AttributeValue
Screen IDSCR-M01-08
Product(s)CASHIER+
BRD Section(s)1.5
Database Tablesgift_cards (R/W), gift_card_transactions (R/W), orders (R/W), order_items (W)
State Machine(s)7.3 Gift Card States (INACTIVE -> ACTIVE -> DEPLETED/EXPIRED/CASHED_OUT)
Appendix F Servicessale.giftcard.command.service, sale.giftcard.query.service
User RolesCASHIER, MANAGER
Offline CapableNo (gift card activation, reload, balance check, and cash-out all blocked offline per BRD 1.16.2)
Route/pos/sales/gift-cards

Purpose

The Gift Card Operations screen handles all gift card lifecycle actions: selling/activating new cards, checking balances, reloading existing cards, and processing cash-outs where jurisdiction rules permit (e.g., California law requires cash-out for balances under $10). The screen enforces jurisdiction-specific compliance rules based on the store location.

Key Elements

ElementTypeDescriptionBusiness Rule
Card Number InputInputScan or manually enter gift card numberBRD 1.5: Unique card number lookup
Action SelectorTab GroupSell New / Check Balance / Reload / Cash OutBRD 1.5: Four distinct operations
Load Amount InputInputDollar amount for new card or reloadBRD 1.5: POST /giftcards/activate
Balance DisplayPanelCurrent balance, expiry date, last activityBRD 1.5: GET /giftcards/{number}/balance
Cash-Out EligibilityAlertShows whether balance qualifies for cash-out under jurisdiction rulesBRD 1.5.2: California $10 threshold; Virginia no cash-out
Jurisdiction RulesInfo PanelDisplays applicable expiry, fee, and cash-out rules for store locationBRD 1.5.2: Strictest-rule-wins default
Transaction HistoryTableShows activation, reloads, redemptions, and cash-outsBRD 1.5: Full audit trail
Add to CartButtonAdds gift card sale or reload as a cart line itemBRD 1.5: Non-discountable item

Actions & Transitions

ActionNavigates ToRequires Role
Sell new gift card (add to cart)SCR-M01-01 Sales Terminal (gift card in cart)CASHIER+
Reload existing card (add to cart)SCR-M01-01 Sales Terminal (reload in cart)CASHIER+
Process cash-outCash dispensed from drawerCASHIER+
BackSCR-M01-01 Sales TerminalCASHIER+

G.4.9 Receipt Print / Reprint

AttributeValue
Screen IDSCR-M01-09
Product(s)CASHIER+
BRD Section(s)1.4
Database Tablesorders (R), order_items (R), payments (R), customers (R)
State Machine(s)
Appendix F Servicessale.receipt.query.service
User RolesCASHIER, MANAGER
Offline CapablePartial (can reprint from local cache for recently completed sales; email requires network)
Route/pos/sales/receipt

Purpose

The Receipt Print/Reprint screen generates and delivers receipts in multiple formats. After completing a sale, it auto-shows with template selection. Staff can also access this screen from Sales History to reprint or email receipts for past transactions. Receipts include a scannable barcode for return/exchange validation.

Key Elements

ElementTypeDescriptionBusiness Rule
Receipt PreviewPanelFull receipt preview with line items, taxes, payments, barcodeBRD 1.4: Receipt data for verification
Template SelectorButton GroupThermal (standard), A4 Invoice (detailed), Gift Receipt (no prices)BRD 1.4: Three template formats
Email InputInputOverride email address for sending digital receiptBRD 1.4: POST /orders/{id}/email-receipt
Print ButtonButtonSend to configured receipt printerBRD 1.4: Thermal printer integration
Receipt BarcodeImageScannable barcode encoding order ID for return validationBRD 1.4: POST /receipts/validate for returns
Offline WatermarkBadgeShows “OFFLINE” watermark on receipts printed during offline modeBRD 1.16: Offline receipt indicator

Actions & Transitions

ActionNavigates ToRequires Role
Print receiptStays (prints to thermal/A4 printer)CASHIER+
Email receiptStays (sends email)CASHIER+
Done / New SaleSCR-M01-01 Sales Terminal (fresh cart)CASHIER+

G.4.10 Cash Drawer Management

AttributeValue
Screen IDSCR-M01-10
Product(s)CASHIER+
BRD Section(s)1.12
Database Tablescash_drawers (R/W), cash_movements (R/W), cash_counts (R/W), cash_drops (R/W), cash_pickups (R), shifts (R/W)
State Machine(s)7.9 Cash Drawer States (CLOSED -> OPENING -> OPEN -> COUNTING -> BALANCED -> CLOSED)
Appendix F Servicessale.cashdrawer.command.service, sale.cashdrawer.count.service, sale.cashdrawer.pickup.service, sale.shift.command.service
User RolesCASHIER (X-Report), MANAGER (Open/Close/Variance approval)
Offline CapableYes (cash operations are local; Z-Report synced on reconnection)
Route/pos/cash-drawer

Purpose

The Cash Drawer Management screen handles the full cash accountability lifecycle: opening with a float, mid-shift X-Reports, cash drops to safe, and end-of-shift Z-Report closure with blind denomination counting. It calculates expected cash based on all cash transactions and flags variances for manager review when outside tolerance.

Key Elements

ElementTypeDescriptionBusiness Rule
Drawer StatusBadgeShows: Closed / Open / Counting / Variance DetectedBRD 1.12.1: Cash Drawer State Machine
Opening Float InputInputEnter starting cash amount when opening drawerBRD 1.12: POST /cash-drawer/open
Denomination GridInput GridCount each denomination: pennies through hundreds, rolled coinsBRD 1.12: Blind count (expected not shown)
X-Report ButtonButtonGenerate mid-shift cash snapshot without closing drawerBRD 1.12.2: Unlimited per shift; does not close drawer
Z-Report ButtonButtonGenerate end-of-shift report; closes drawer and resets countersBRD 1.12.2: Once per shift; closes drawer
Variance DisplayPanelShows: Expected, Counted, Variance (+/-)BRD 1.12: Variance = Counted - Expected
Manager ApprovalInputManager PIN + reason code for out-of-tolerance varianceBRD 1.12: MANAGER_REVIEW state
Cash DropButtonRecord cash drop to safe with amountBRD 1.12: Cash drops reduce drawer balance
Paid In / Paid OutButton PairRecord non-sale cash movements (petty cash, vendor payments)BRD 1.12: Logged in cash_movements
Cash Movement LogTableChronological list of all cash in/out events for current shiftBRD 1.12.3: Immutable audit trail

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ CASH DRAWER MANAGEMENT                   Drawer: OPEN     [X-Report] [?]  │
├─────────────────────────────────────┬───────────────────────────────────────┤
│  DENOMINATION COUNT (BLIND)         │  SHIFT SUMMARY                       │
│                                     │                                      │
│  COINS          Qty    Amount       │  Opening Float:     $200.00          │
│  Pennies ($0.01) [  ]  $0.00       │  Cash Sales:        $1,245.00        │
│  Nickels ($0.05) [  ]  $0.00       │  Cash Refunds:      -  $85.00        │
│  Dimes   ($0.10) [  ]  $0.00       │  Paid Out:          -  $50.00        │
│  Quarters($0.25) [  ]  $0.00       │  Cash Drops:        - $500.00        │
│  Half $  ($0.50) [  ]  $0.00       │  ──────────────────────────────       │
│  Dollar  ($1.00) [  ]  $0.00       │  Expected Cash:      $810.00         │
│                                     │  Counted Cash:       $805.00         │
│  BILLS          Qty    Amount       │  ──────────────────────────────       │
│  $1             [  ]  $0.00        │  VARIANCE:           -$5.00 ⚠        │
│  $5             [  ]  $0.00        │                                      │
│  $10            [  ]  $0.00        │  ┌──────────────────────────────┐     │
│  $20            [  ]  $0.00        │  │ Manager PIN: [____]         │     │
│  $50            [  ]  $0.00        │  │ Reason: [Counting error ▼]  │     │
│  $100           [  ]  $0.00        │  └──────────────────────────────┘     │
│  Rolled Coins   [____] $0.00       │                                      │
│                                     │  Transactions: 47                    │
│  COUNTED TOTAL:  $805.00           │  Shift Duration: 8h 15m              │
│                                     │                                      │
│  [Paid In] [Paid Out] [Cash Drop]  │  [Close Drawer & Print Z-Report]     │
└─────────────────────────────────────┴───────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Open drawer (enter float)Stays (drawer status -> OPEN)MANAGER+
Print X-ReportStays (report generated, drawer stays open)CASHIER+
Close drawer (Z-Report)Prints Z-Report; drawer status -> CLOSEDCASHIER+ (MANAGER for variance approval)
Cash dropStays (cash_drops record created)CASHIER+
Paid In / Paid OutStays (cash_movements record created)MANAGER+

G.4.11 Price Check Mode

AttributeValue
Screen IDSCR-M01-11
Product(s)CASHIER+
BRD Section(s)1.13
Database Tablesproducts (R), variants (R), pricing_rules (R), inventory_levels (R)
State Machine(s)
Appendix F Servicessale.price-check.query.service
User RolesCASHIER, MANAGER
Offline CapableYes (degraded – uses product_cache; stale pricing warning shown)
Route/pos/sales/price-check

Purpose

Price Check Mode allows staff to quickly scan an item and display its current selling price, stock level, and any active promotions without adding the item to the cart. This is used for customer inquiries (“How much is this?”). The display auto-returns to the normal sale mode after a configurable timeout or keypress.

Key Elements

ElementTypeDescriptionBusiness Rule
Barcode InputInputScan or enter item barcode/SKUBRD 1.13: GET /products/{sku}
Large Price DisplayPanelProduct name, SKU, and price displayed in large fontBRD 1.13: Customer-visible price display
Stock LevelBadgeCurrent stock count at this locationBRD 1.13: Show stock level
Promotion AlertBannerShows active sale/promotion: “Was $50, Now $39.99”BRD 1.13: Active promotion display
Auto-TimeoutTimerReturns to sale mode after configurable timeoutBRD 1.13: Press any key or timeout
Stale Price WarningAlertWarning when operating from cached prices (offline)BRD 1.16: product_cache may be stale

Actions & Transitions

ActionNavigates ToRequires Role
Press any key / TimeoutSCR-M01-01 Sales TerminalCASHIER+
Scan another itemStays (new product displayed)CASHIER+

G.4.12 Coupon Entry

AttributeValue
Screen IDSCR-M01-12
Product(s)CASHIER+
BRD Section(s)1.14
Database Tablesorders (R/W), order_items (R/W), pricing_rules (R)
State Machine(s)7.10 Coupon States (AVAILABLE -> APPLIED -> REDEEMED)
Appendix F Servicessale.promotion.engine.service
User RolesCASHIER, MANAGER
Offline CapableYes (degraded – coupon validation from cached rules; may accept expired coupons)
Route/pos/sales/terminal (modal overlay)

Purpose

The Coupon Entry modal allows staff to scan or manually enter coupon codes. The system validates single-use coupons (checking if already redeemed) and multi-use coupons (checking usage limits and expiry). Valid coupons are applied to the cart according to the discount calculation order (step 5 of 7). Coupons are marked REDEEMED upon order finalization.

Key Elements

ElementTypeDescriptionBusiness Rule
Coupon Code InputInputScan barcode or type coupon codeBRD 1.14: POST /coupons/validate
Validation StatusAlertShows: Valid, Already Redeemed, Expired, Limit ReachedBRD 1.14: Single-use vs multi-use validation
Discount PreviewPanelShows discount amount and type (% off, $ off, BOGO)BRD 1.14.1: APPLIED state preview
Stacking WarningAlertWarns if coupon cannot stack with other active discountsBRD 1.2.1: Calculation order step 5
Savings DisplayPanelShows total savings from applied couponBRD 1.14: Display savings
Apply / CancelButton PairConfirm coupon application or cancelBRD 1.14: Coupon linked to order at finalize

Actions & Transitions

ActionNavigates ToRequires Role
Apply couponReturns to SCR-M01-01 Sales Terminal (coupon applied)CASHIER+
CancelReturns to SCR-M01-01 (no change)CASHIER+

G.4.13 Loyalty Display

AttributeValue
Screen IDSCR-M01-13
Product(s)CASHIER+
BRD Section(s)1.15
Database Tablescustomers (R), loyalty_accounts (R/W), loyalty_transactions (R/W)
State Machine(s)7.11 Customer Tier States (BRONZE -> SILVER -> GOLD)
Appendix F Servicessale.loyalty.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (loyalty point balance requires real-time server data for accuracy)
Route/pos/sales/terminal (embedded panel or overlay)

Purpose

The Loyalty Display shows the attached customer’s current loyalty status during a sale: tier (Bronze/Silver/Gold), points balance, points to be earned from this transaction, and available redemption options. It supports three program types: points-per-dollar, punch cards, and spend thresholds. Points are awarded upon order finalization; redemptions are applied after tax calculation (step 7 of discount order).

Key Elements

ElementTypeDescriptionBusiness Rule
Tier BadgeBadgeCurrent tier: Bronze (1x), Silver (1.5x + 5%), Gold (2x + 10%)BRD 1.15.1: Tier state machine
Points BalancePanelCurrent redeemable points and dollar equivalentBRD 1.15: 500 points = $5 off
Points to EarnPanelPoints that will be awarded from this transactionBRD 1.15: 1 point per $1 (modified by tier multiplier)
Redeem PointsButtonApply points redemption to current saleBRD 1.2.1: Step 7 – after tax calculation
Punch Card ProgressProgress BarShows punch count for qualifying items (e.g., “3 of 10”)BRD 1.15: Buy 10 Get 1 Free
Spend ThresholdProgress BarShows progress toward next reward thresholdBRD 1.15: Spend $100, Get $10 Off
Tier Upgrade AlertToastNotification when sale triggers tier upgradeBRD 1.15.1: Automatic tier upgrades

Actions & Transitions

ActionNavigates ToRequires Role
Redeem pointsStays (redemption applied to cart totals)CASHIER+
View loyalty historySCR-M02-02 Customer Profile (loyalty tab)CASHIER+

G.4.14 Return Processing

AttributeValue
Screen IDSCR-M01-14
Product(s)CASHIER+
BRD Section(s)1.4, 1.9
Database Tablesorders (R), order_items (R), returns (R/W), return_items (R/W), store_credits (W), customers (R/W), loyalty_accounts (R/W), cash_movements (W), inventory_levels (R/W)
State Machine(s)7.1 Order States (COMPLETED -> PARTIALLY_RETURNED / FULLY_RETURNED)
Appendix F Servicessale.return.command.service, sale.return-policy.engine.service, sale.receipt.validate.service
User RolesCASHIER, MANAGER
Offline CapablePartial (return with receipt allowed offline; queued for sync; no-receipt returns blocked offline)
Route/pos/sales/return

Purpose

Return Processing is a two-phase flow: first, locate the original sale via receipt barcode scan or order number lookup; second, select items to return and choose the refund method. The return policy engine evaluates eligibility based on receipt presence, time window (0-30 days: full refund; 31-90 days: store credit; 90+ days: manager override), and item-specific rules (final sale blocked, restocking fees for electronics).

Key Elements

ElementTypeDescriptionBusiness Rule
Receipt Barcode ScannerInputScan receipt barcode to validate and load original saleBRD 1.4: POST /receipts/validate {barcode_data}
Order Number SearchInputManual order number entry as fallbackBRD 1.4: GET /orders/{id}
Original Sale DisplayPanelShows all items from original order with quantities and pricesBRD 1.4: Original sale data loaded
Item Selection CheckboxesCheckbox GroupSelect which items to return with quantity controlsBRD 1.4: Partial returns supported
Policy Evaluation ResultAlertShows: Full Refund / Store Credit Only / Manager Override Required / BlockedBRD 1.9: Time-based policy tiers
Refund Method SelectorRadio GroupOriginal Payment (Manual on terminal or Auto via token) / Cash / Store CreditBRD 1.4.1: Card refund method selection
Restocking FeePanelShows applicable restocking fee (e.g., 15% for electronics)BRD 1.9: Item-specific rules
Final Sale BlockAlertBlocks return for items flagged as final saleBRD 1.9: No returns on final sale
Manager PINInputRequired for policy exceptions and no-receipt returnsBRD 1.9: Manager override with reason code
Commission Reversal PreviewPanelShows proportional commission reversal calculationBRD 1.8.1: Proportional reversal on return
Return ReasonSelectRequired reason code for the returnBRD 1.4: Reason code for audit

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ RETURN PROCESSING                                          [Cancel] [Help] │
├─────────────────────────────────────────────────────────────────────────────┤
│  PHASE 1: LOCATE ORIGINAL SALE                                             │
│  ┌──────────────────────────────────────────────────────────────────────┐  │
│  │ Scan Receipt Barcode: [________________________]  [Search by Order#] │  │
│  └──────────────────────────────────────────────────────────────────────┘  │
│  ✓ Receipt Valid — Order #LOC-20260215-0042 — Feb 15, 2026 (14 days ago)  │
│  Policy: WITHIN 30 DAYS — Full Refund Eligible                             │
├─────────────────────────────────────────────────────────────────────────────┤
│  PHASE 2: SELECT ITEMS TO RETURN                                           │
│                                                                             │
│  [✓] NXJ-1001  Blue Jacket     1 of 1   $89.00   Reason: [Wrong Size ▼]  │
│  [ ] NXJ-2045  Cotton Tee      0 of 2   $25.00                            │
│  [✓] NXJ-3012  Slim Pants      1 of 1   $65.00   Reason: [Defective ▼]   │
│                                                                             │
│  Refund Method: (●) Original Payment  ( ) Cash  ( ) Store Credit          │
│                 [●] Auto via token  [ ] Manual on terminal                 │
│                                                                             │
│  Subtotal:         $154.00     Commission Reversal:  $5.13                 │
│  Tax Refund:       +  $8.16    (66.7% of original $7.70)                   │
│  Restocking Fee:     $0.00                                                  │
│  ──────────────────────────                                                 │
│  REFUND TOTAL:     $162.16                                                  │
│                                                                             │
│  ┌──────────────────────────────────────────────────────────────────────┐  │
│  │                        PROCESS RETURN                               │  │
│  └──────────────────────────────────────────────────────────────────────┘  │
└─────────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Process returnSCR-M01-09 Receipt Print / Reprint (return receipt)CASHIER+
Manager override (no receipt / expired)Manager PIN modal -> continues return flowMANAGER+
Cancel returnSCR-M01-01 Sales TerminalCASHIER+

G.4.15 Exchange Processing

AttributeValue
Screen IDSCR-M01-15
Product(s)CASHIER+
BRD Section(s)1.4
Database Tablesorders (R/W), order_items (R/W), returns (R/W), return_items (R/W), products (R), variants (R), inventory_levels (R/W)
State Machine(s)7.1 Order States
Appendix F Servicessale.exchange.command.service, sale.return-policy.engine.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires real-time inventory and pricing for new items)
Route/pos/sales/exchange

Purpose

Exchange Processing is a dedicated flow for swapping items (e.g., different size or color). Staff load the original sale, select items to exchange OUT, scan/add new items IN, and the system calculates the price difference. If the customer owes money, payment is collected; if the store owes a refund, it is processed. Even exchanges require no payment.

Key Elements

ElementTypeDescriptionBusiness Rule
Original Sale LoaderPanelLoad original order to select items for exchange outBRD 1.4: GET /orders/{id}
Items Out SelectionCheckbox GroupSelect items being returned in the exchangeBRD 1.4: Items being exchanged out
Items In ScannerInputScan or search for new replacement itemsBRD 1.4: Items being exchanged in
Price Difference CalculatorPanelShows: Items Out value vs Items In value, net differenceBRD 1.4: Calculate price difference
Collect PaymentButtonProcess additional payment if customer owes moneyBRD 1.4: “Collect: $15.00 difference”
Issue RefundButtonProcess refund if store owes customerBRD 1.4: “Refund: $10.00 to customer”
Even ExchangeBadgeIndicates no payment requiredBRD 1.4: No payment required
Commission AdjustmentPanelShows commission adjustment based on price differenceBRD 1.8.1: Adjust commission if price difference

Actions & Transitions

ActionNavigates ToRequires Role
Process exchange (collect payment)SCR-M01-04 Payment / CheckoutCASHIER+
Process exchange (issue refund)Refund processed -> SCR-M01-09 ReceiptCASHIER+
Process even exchangeSCR-M01-09 Receipt Print / ReprintCASHIER+
CancelSCR-M01-01 Sales TerminalCASHIER+

G.4.16 Special Order Create

AttributeValue
Screen IDSCR-M01-16
Product(s)CASHIER+
BRD Section(s)1.6
Database Tablesorders (R/W), order_items (R/W), products (R), variants (R), customers (R/W), payments (W)
State Machine(s)7.5 Special Order States (CREATED -> DEPOSIT_PAID -> ORDERED -> RECEIVED -> READY_FOR_PICKUP -> COMPLETED)
Appendix F Servicessale.specialorder.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires real-time product lookup and customer verification)
Route/pos/sales/special-order

Purpose

The Special Order screen allows staff to create orders for out-of-stock items with customer deposits. A customer must be attached, and a minimum deposit (50% or full) is collected. The order progresses through vendor ordering, receiving, staging, and customer pickup. Notifications are sent when items arrive. Abandoned orders (30+ days without pickup) are flagged.

Key Elements

ElementTypeDescriptionBusiness Rule
Product SearchInputSearch for out-of-stock products to special orderBRD 1.6: “Available for Special Order”
Customer AttachmentPanelRequired customer profile for special ordersBRD 1.6: Attach Customer (Required)
Quantity InputInputEnter quantity neededBRD 1.6: Quantity for vendor ordering
Deposit CalculatorPanelShows minimum deposit (50% or full) and amount dueBRD 1.6: Min 50% or Full deposit required
Deposit PaymentButtonProcess deposit payment through standard payment flowBRD 1.6: POST /special-orders/create
Order Status DisplayBadgeShows current state in special order lifecycleBRD 1.6.1: 8-state machine
Expected Delivery DateDate DisplayEstimated arrival date from vendorBRD 1.6: Purchasing team notification
Special Order ReceiptButtonPrint receipt with order number (SO-XXXXX)BRD 1.6: Print Special Order Receipt

Actions & Transitions

ActionNavigates ToRequires Role
Process depositSCR-M01-04 Payment / Checkout (deposit amount)CASHIER+
Cancel special orderStays (order cancelled, no deposit)MANAGER+
Print receiptSCR-M01-09 Receipt Print / ReprintCASHIER+
BackSCR-M01-01 Sales TerminalCASHIER+

G.4.17 Multi-Store Inventory Lookup

AttributeValue
Screen IDSCR-M01-17
Product(s)CASHIER+
BRD Section(s)1.7
Database Tablesinventory_levels (R), products (R), variants (R), locations (R), transfer_orders (R/W), transfer_order_items (R/W)
State Machine(s)7.6 Transfer States, 7.7 Reservation States
Appendix F Servicessale.cart.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires network for cross-store inventory query, max 5 min stale)
Route/pos/sales/multi-store

Purpose

Multi-Store Inventory Lookup displays real-time (eventually consistent, max 5-minute stale) stock levels across all store locations for a given product. When the current store is out of stock, staff can initiate a transfer request (ship to this store), a reservation (customer picks up at other store), or a ship-to-customer order. All options require full payment before processing.

Key Elements

ElementTypeDescriptionBusiness Rule
Product DisplayPanelShows product name, SKU, image for the searched itemBRD 1.7: GET /inventory/multi-store/{sku}
Stock Level GridTableStock count at each location: Store A: 5, Store B: 2, etc.BRD 1.7: Eventually consistent (max 5 min stale)
Request TransferButtonCreate transfer from source store to current storeBRD 1.7: Full payment required; POST /transfers/request
Reserve at StoreButtonReserve item for customer pickup at source storeBRD 1.7: Full payment required; POST /reservations/create
Ship to CustomerButtonShip directly from source store to customer addressBRD 1.7.3: Carrier shipping cost calculation
Staleness IndicatorBadgeShows time since last inventory sync per locationBRD 1.7: Max 5 min stale data
Transfer ReceiptButtonPrint transfer receipt or pickup voucher for customerBRD 1.7: Transfer #TRF-789 receipt

Actions & Transitions

ActionNavigates ToRequires Role
Request transferSCR-M01-04 Payment / Checkout (full payment required)CASHIER+
Reserve at storeSCR-M01-04 Payment / Checkout (full payment required)CASHIER+
Ship to customerSCR-M01-19 Ship-to-CustomerCASHIER+
BackSCR-M01-01 Sales TerminalCASHIER+

G.4.18 Hold for Pickup (BOPIS)

AttributeValue
Screen IDSCR-M01-18
Product(s)CASHIER+
BRD Section(s)1.11
Database Tablesorders (R/W), order_items (R), customers (R), inventory_levels (R/W)
State Machine(s)7.1 Order States (HOLD_FOR_PICKUP -> READY_FOR_PICKUP -> COMPLETED / HOLD_EXPIRED)
Appendix F Servicessale.hold-for-pickup.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires real-time inventory reservation and customer verification)
Route/pos/sales/hold-pickup

Purpose

Hold for Pickup manages fully paid items held for later customer pickup at the current store. This includes both in-store holds (customer pays now, picks up later) and BOPIS orders (buy online, pick up in store). The screen shows pickup deadline (default 7 days), handles staging items as “ready,” and manages expired holds with customer contact workflows.

Key Elements

ElementTypeDescriptionBusiness Rule
Held Orders ListTableAll active hold-for-pickup orders with status and deadlineBRD 1.11: HOLD_FOR_PICKUP and READY_FOR_PICKUP states
Pickup DeadlineDate DisplayConfigurable deadline (default 7 days) per orderBRD 1.11: Set Pickup Deadline
Stage ItemsButtonMark items as staged and ready for customer pickupBRD 1.11.1: HOLD_FOR_PICKUP -> READY_FOR_PICKUP
Release to CustomerButtonVerify customer ID and release itemsBRD 1.11: PATCH /orders/{id}/pickup-complete
Expired HoldsAlertFlagged orders past deadline with customer contact requiredBRD 1.11.1: HOLD_EXPIRED -> CONTACT_CUSTOMER
Extend DeadlineButtonExtend pickup deadline for a held orderBRD 1.11.1: CONTACT_CUSTOMER -> READY_FOR_PICKUP
Refund ExpiredButtonProcess refund for expired hold if customer wants money backBRD 1.11.1: CONTACT_CUSTOMER -> REFUNDED
BOPIS IndicatorBadgeIdentifies orders originating from online purchaseBRD 1.11: In-store POS or Online order (BOPIS)
Print Pickup SlipButtonPrint pickup slip with order detailsBRD 1.11: Print Pickup Slip

Actions & Transitions

ActionNavigates ToRequires Role
Create hold (from checkout)SCR-M01-04 Payment / Checkout (full payment)CASHIER+
Release to customerOrder COMPLETED; SCR-M01-09 ReceiptCASHIER+
Refund expired holdSCR-M01-14 Return ProcessingMANAGER+
Extend deadlineStays (deadline updated)MANAGER+

G.4.19 Ship-to-Customer

AttributeValue
Screen IDSCR-M01-19
Product(s)CASHIER+
BRD Section(s)1.7, 1.7.3, 1.7.4
Database Tablesorders (R/W), order_items (R/W), customers (R), inventory_levels (R), locations (R)
State Machine(s)7.8 Ship-to-Customer States (REQUESTED -> PAID -> PICKING -> PACKED -> SHIPPED -> DELIVERED)
Appendix F Servicessale.cart.command.service, sale.finalize.command.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires carrier API for real-time shipping cost calculation)
Route/pos/sales/ship-to-customer

Purpose

Ship-to-Customer enables direct shipping from a source store to the customer’s address. Staff enter the customer’s shipping address, the system queries carrier APIs for real-time shipping rates (Standard 3-5 days, Express 1-2 days), and the customer pays the full item price plus shipping cost. The source store packs and ships the item with tracking.

Key Elements

ElementTypeDescriptionBusiness Rule
Source Store SelectorSelectChoose which store has the item in stockBRD 1.7.3: Source store with inventory
Shipping Address FormFormCustomer address entry (or pre-fill from customer profile)BRD 1.7.3: Enter Address Details
Shipping Rate DisplayTableShows carrier options with prices and delivery estimatesBRD 1.7.3: Standard ($8.99) vs Express ($15.99)
Total CalculatorPanelItem price + selected shipping costBRD 1.7.3: Total = Item Price + Shipping Cost
Tracking InfoPanelShows tracking number and carrier once shippedBRD 1.7.4: Tracking number from carrier label
Shipment StatusBadgeREQUESTED / PAID / PICKING / PACKED / SHIPPED / DELIVEREDBRD 1.7.4: Ship-to-Customer State Machine
Customer NotificationsInfoEmail sent at SHIPPED (tracking) and DELIVERED (confirmation)BRD 1.7: TMPL-SHIPMENT-TRACKING, TMPL-DELIVERY-CONFIRMATION

Actions & Transitions

ActionNavigates ToRequires Role
Confirm shipping optionSCR-M01-04 Payment / Checkout (item + shipping)CASHIER+
CancelSCR-M01-17 Multi-Store Inventory LookupCASHIER+

G.4.20 Sales Reports Dashboard

AttributeValue
Screen IDSCR-M01-20
Product(s)MANAGER+
BRD Section(s)1.8, 1.19, 1.1.2, 1.3.4, 1.4.2, 1.5.3
Database Tablesorders (R), order_items (R), payments (R), returns (R), return_items (R), shifts (R), cash_drawers (R), cash_movements (R), gift_cards (R), gift_card_transactions (R), reports (R/W)
State Machine(s)
Appendix F Servicessale.history.query.service, sale.daily-summary.projection.service
User RolesMANAGER, OWNER, AUDITOR
Offline CapableNo (requires server-side aggregation of sales data)
Route/admin/reports/sales

Purpose

The Sales Reports Dashboard provides comprehensive sales analytics across all report categories defined in Module 1: daily sales summaries, hourly heatmaps, payment method breakdowns, discount usage, return summaries, gift card liability, variance history, and more. Managers can filter by date range, location, employee, and status, and export results to CSV.

Key Elements

ElementTypeDescriptionBusiness Rule
Report SelectorTab Group / DropdownChoose from 20+ report types across all sales subsectionsBRD 1.1.2-1.18.4: All report types
Date Range PickerInputFilter by date range (today, this week, this month, custom)BRD 1.19: Date-based filtering
Location FilterSelectFilter by store location or “All Locations”BRD 1.8: Per-location reporting
Employee FilterSelectFilter by employee for commission and performance reportsBRD 1.8: Employee-specific data
Summary CardsPanel GridKey metrics: Total Sales, Avg Transaction, Return Rate, etc.BRD 1.1.2: Daily Sales Summary
Data TableTableDetailed tabular data for selected reportBRD 1.19: Paginated results
Chart VisualizationChartBar charts, line charts, heatmaps for visual analysisBRD 1.1.2: Hourly Sales Heatmap
Export CSVButtonExport current report data to CSV fileBRD 1.19: Data export
Save ReportButtonSave report configuration for quick accessReports table: Saved configurations

Actions & Transitions

ActionNavigates ToRequires Role
Select report typeStays (data reloads for selected report)MANAGER+
Export CSVDownload file (stays on page)MANAGER+
Click order rowSCR-M01-09 Receipt Print / Reprint (order detail)MANAGER+
Commission reports tabSCR-M01-21 Commission ManagementMANAGER+

G.4.21 Commission Management

AttributeValue
Screen IDSCR-M01-21
Product(s)MANAGER+
BRD Section(s)1.8
Database Tablesorders (R), order_items (R), returns (R), customers (R)
State Machine(s)
Appendix F Servicessale.commission.command.service
User RolesMANAGER, OWNER
Offline CapableNo (requires server-side aggregation of commission data)
Route/admin/reports/commissions

Purpose

The Commission Management screen provides detailed commission tracking per employee. It shows total sales, commission earned, returns impact (proportional reversal), and net commission for a configurable period. Managers can drill into individual transactions to see commission calculation details and review reversal adjustments from voids and returns.

Key Elements

ElementTypeDescriptionBusiness Rule
Employee SelectorSelectChoose employee or view all employeesBRD 1.8: Per-employee commission tracking
Period SelectorDate RangeSelect commission period (weekly, biweekly, monthly)BRD 1.8.2: Period overview
Commission SummaryTableEmployee, Sales Count, Sales Total, Commission Earned, Returns Impact, NetBRD 1.8.2: Commission Summary report
Commission Rate DisplayPanelShows employee’s commission rate and tierBRD 1.8.1: percentage_of_sale base method
Reversal LogTableShows commission adjustments from voids (100%) and returns (proportional)BRD 1.8.1: Void=full reversal, Return=proportional
Proportional Calc DetailPanelOriginal Commission x (Returned Value / Original Sale Value)BRD 1.8.1: Proportional calculation formula
ExportButtonExport commission data for payroll processingBRD 1.8.2: Commission by Employee report

Actions & Transitions

ActionNavigates ToRequires Role
Click employee rowDrill-down to employee transaction detailMANAGER+
Click order in reversal logSCR-M01-09 Receipt Print / Reprint (order detail)MANAGER+
ExportDownload CSV (stays on page)MANAGER+

G.4.22 Manager Discrepancy Review

AttributeValue
Screen IDSCR-M01-22
Product(s)MANAGER+
BRD Section(s)1.16, 1.16.3
Database Tablesorders (R/W), order_items (R), shifts (R), cash_counts (R), cash_movements (R)
State Machine(s)7.12 Connectivity States
Appendix F Servicessale.offline.sync.service
User RolesMANAGER, OWNER
Offline CapableNo (this screen reviews discrepancies detected during online sync)
Route/admin/discrepancy-review

Purpose

The Manager Discrepancy Review screen displays all flagged discrepancies from offline-to-online sync operations and cash drawer variances. When the POS reconnects after offline operation, the server applies current prices (server-authoritative) and logs any differences. Managers review each flagged transaction, decide whether customer credits are warranted for price changes, and acknowledge or resolve each discrepancy.

Key Elements

ElementTypeDescriptionBusiness Rule
Discrepancy QueueTableList of all flagged items: type, order, cached price vs server price, statusBRD 1.16.3: Server is authoritative
Discrepancy Type FilterSelectFilter by: Price Changed, Out of Stock, Promotion Expired, Customer DeletedBRD 1.16.3: Six discrepancy types
Price Difference DetailPanelShows cached price at time of sale vs current server price, deltaBRD 1.16.3: Flag-on-sync price discrepancy
Customer Credit ActionButtonIssue store credit for price difference if warrantedBRD 1.16.3: Manager decides if credit warranted
AcknowledgeButtonMark discrepancy as reviewed (no action needed)BRD 1.16.3: Review and approve
ResolveButtonMark as resolved with notesBRD 1.16.3: Resolution tracking
Cash Variance SectionPanelCash drawer variances from shift close operationsBRD 1.12.3: Variance History Report
Offline Sale CountBadgeTotal number of sales processed while offlineBRD 1.16: Queue count from sync

Actions & Transitions

ActionNavigates ToRequires Role
Issue customer creditStore credit created -> stays on pageMANAGER+
Acknowledge discrepancyStays (item marked as reviewed)MANAGER+
Click order detailSCR-M01-09 Receipt Print / ReprintMANAGER+
Resolve allStays (batch resolution)OWNER+

G.5 Module 2: Customer Screens (10 Screens)

BRD Sections: 2.1-2.8 | Appendix F: §F.5 (7 services) | Pattern: Standard CRUD

Cross-Reference: See Ch 05, Sections 2.1-2.8 for business rules. See Ch 08, Domain 5 (Customer Loyalty & Gift Cards) for table schemas. See Appendix F, §F.5 for service breakdown.


G.5.1 Customer List / Directory

AttributeValue
Screen IDSCR-M02-01
Product(s)All Roles
BRD Section(s)2.1
Database Tablescustomers (R), loyalty_accounts (R)
State Machine(s)
Appendix F Servicescustomer.search.query.service
User RolesCASHIER, MANAGER, OWNER
Offline CapableNo (customer search requires real-time uniqueness and server query)
Route/customers (MANAGER+), /pos/customers (CASHIER+ overlay)

Purpose

The Customer List is the primary directory for searching and browsing customer profiles. It supports search by name, phone, email, or loyalty number with real-time filtering. On the sales terminal, it appears as a search overlay for attaching customers to sales; for managers, it provides full list management with sorting, filtering by group/tier, and bulk export capabilities.

Key Elements

ElementTypeDescriptionBusiness Rule
Search BarInputSearch by name, phone, email, or loyalty numberBRD 2.1: GET /customers/search
Customer TableTableName, phone, email, tier, group, last visit, total spentBRD 2.1: Paginated customer list
Tier FilterSelectFilter by tier: All, Bronze, Silver, GoldBRD 2.2: Customer tiers
Group FilterSelectFilter by group: All, Retail, Wholesale, VIP, StaffBRD 2.2: Customer groups
Sort OptionsSelectSort by: Name, Last Visit, Total Spent, Loyalty PointsBRD 2.1: Customer directory sorting
Create NewButtonOpen customer creation formBRD 2.1: POST /customers/create
Export CSVButtonExport filtered customer list (max 1,000 rows)BRD 2.5: Limit 1000 rows per batch
Quick AttachButtonAttach selected customer to current POS sale (POS mode only)BRD 1.1: Attach Customer to sale

Actions & Transitions

ActionNavigates ToRequires Role
Click customer rowSCR-M02-02 Customer Profile / DetailCASHIER+
Click “Create New”SCR-M02-03 Customer Create / EditCASHIER+
Click “Export CSV”Download file (stays on page)MANAGER+
Quick Attach (POS)Returns to SCR-M01-01 Sales Terminal (customer attached)CASHIER+

G.5.2 Customer Profile / Detail

AttributeValue
Screen IDSCR-M02-02
Product(s)All Roles
BRD Section(s)2.1, 2.3, 2.4
Database Tablescustomers (R), loyalty_accounts (R), loyalty_transactions (R), orders (R), returns (R), store_credits (R), gift_cards (R)
State Machine(s)7.11 Customer Tier States
Appendix F Servicescustomer.profile.crud.service, customer.search.query.service
User RolesCASHIER, MANAGER, OWNER
Offline CapableNo (requires real-time customer data including balances and history)
Route/customers/:id

Purpose

The Customer Profile is a dense information screen showing all aspects of a customer’s relationship with the business: personal details, contact information, loyalty tier and points, purchase history, store credit balances, notes and preferences, and communication settings. It serves as the central hub from which staff navigate to edit, merge, delete, or manage customer-specific actions.

Key Elements

ElementTypeDescriptionBusiness Rule
Customer HeaderPanelName, customer number, tier badge, group badge, last visitBRD 2.1: Customer overview
Contact InfoPanelPhone, email, shipping address, billing addressBRD 2.1: Distinct shipping and billing addresses
Loyalty SummaryPanelTier, points balance, lifetime points, point multiplierBRD 1.15: Tier benefits display
Purchase HistoryTableRecent orders with date, total, status, locationBRD 2.1: Sales history linked to customer
Store Credit BalancePanelActive store credits with amounts and expiry datesStore credits table: remaining_amount, expires_at
Account BalancePanelOn-account debt, credit limit, available creditBRD 1.3.3: Credit Limit calculation
Notes & PreferencesPanelClothing size, shoe size, color preferences, free-form notesBRD 2.3: Structured and free-form notes
Communication PrefsPanelEmail opt-in, SMS opt-in, preferred contact, Do Not Contact flagBRD 2.4: Marketing consent status
TagsBadge GroupCustomer tags (e.g., “High Value”, “Returns Often”)Customers table: tags[] array
Tax StatusBadgeTax exempt status and exemption certificate IDBRD 2.1: Custom tax rates

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ CUSTOMER PROFILE                                [Edit] [Merge] [Delete] [?]│
├─────────────────────────────────────────────────────────────────────────────┤
│  ┌───────────────────────────────────┬─────────────────────────────────────┐│
│  │ JANE DOE  #C-00142               │  LOYALTY                           ││
│  │ ★ Gold Tier    VIP Group         │  Tier: GOLD (2x points, 10% off)   ││
│  │                                   │  Points: 2,450 ($24.50 available)  ││
│  │ Phone: (804) 555-1234            │  Lifetime: 12,800 pts              ││
│  │ Email: jane@example.com          │  Next Downgrade: $5,000/yr spend   ││
│  │ Last Visit: Feb 28, 2026         │  Annual Spend: $6,200              ││
│  │ Total Spent: $18,450             │                                     ││
│  │ Visits: 84                        │  ACCOUNT                           ││
│  │                                   │  Credit Limit: $500               ││
│  │ Shipping: 123 Main St, Suite 4   │  Current Debt: $0.00              ││
│  │           Richmond, VA 23220     │  Available: $500.00                ││
│  │ Billing:  Same as shipping       │  Store Credits: $25.00             ││
│  │                                   │                                     ││
│  │ Tax: Standard (not exempt)       │  Tags: [High Value] [VIP]          ││
│  └───────────────────────────────────┴─────────────────────────────────────┘│
│  ┌────────────────────────────────────────────────────────────┐             │
│  │ NOTES & PREFERENCES                               [Edit] │             │
│  │ Size: M  |  Shoe: 8.5  |  Colors: Navy, Charcoal        │             │
│  │ Brands: Levi's, Carhartt                                  │             │
│  │ Note: "Prefers classic styles, allergic to wool"          │             │
│  └────────────────────────────────────────────────────────────┘             │
│  ┌────────────────────────────────────────────────────────────┐             │
│  │ COMMUNICATION             [Edit]                          │             │
│  │ Email Marketing: ON | SMS Marketing: OFF                  │             │
│  │ Preferred Contact: Email | Do Not Contact: No             │             │
│  └────────────────────────────────────────────────────────────┘             │
│  ┌────────────────────────────────────────────────────────────┐             │
│  │ RECENT PURCHASES                                          │             │
│  │ Date       │ Order#           │ Total   │ Status          │             │
│  │ 2026-02-28 │ LOC-20260228-012 │ $240.72 │ Completed       │             │
│  │ 2026-02-15 │ LOC-20260215-042 │ $154.00 │ Partially Ret.  │             │
│  │ 2026-01-30 │ LOC-20260130-008 │  $89.00 │ Completed       │             │
│  └────────────────────────────────────────────────────────────┘             │
└─────────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click “Edit”SCR-M02-03 Customer Create / EditCASHIER+
Click “Merge”SCR-M02-07 Customer Merge / DedupMANAGER+
Click “Delete”SCR-M02-08 Customer Deletion / AnonymizeMANAGER+
Click order rowSCR-M01-09 Receipt Print / Reprint (order detail)CASHIER+
Click “Notes & Preferences Edit”SCR-M02-05 Customer Notes & PreferencesCASHIER+
Click “Communication Edit”SCR-M02-06 Communication PreferencesMANAGER+

G.5.3 Customer Create / Edit

AttributeValue
Screen IDSCR-M02-03
Product(s)All Roles
BRD Section(s)2.1
Database Tablescustomers (R/W), loyalty_accounts (W)
State Machine(s)
Appendix F Servicescustomer.profile.crud.service
User RolesCASHIER, MANAGER
Offline CapableNo (customer creation requires uniqueness check against server; blocked offline per BRD 1.16.2)
Route/customers/new, /customers/:id/edit

Purpose

The Customer Create/Edit form handles profile creation and modification. It collects personal details (name, phone, email), separate shipping and billing addresses, customer group assignment (which determines price tier), tax exemption status, and initial communication preferences. Email and phone uniqueness is validated server-side to prevent duplicates.

Key Elements

ElementTypeDescriptionBusiness Rule
First Name / Last NameInputRequired fieldsBRD 2.1: first_name, last_name NOT NULL
PhoneInputPhone number with format validationBRD 2.1: Unique per tenant (partial index)
EmailInputEmail with format validationBRD 2.1: Unique per tenant (partial index)
Shipping AddressForm GroupStreet, city, state, ZIP, country for physical deliveryBRD 2.1: Enter Physical Address (Shipping)
Billing AddressForm GroupSame as shipping checkbox, or separate billing addressBRD 2.1: Enter Billing Address (if different)
Customer GroupSelectRetail, Wholesale, VIP, StaffBRD 2.2: Group determines Price Tier
Tax ExemptionToggle + InputTax exempt status and exemption certificate IDBRD 2.1: Custom Tax Rate override
Communication PrefsToggle GroupEmail opt-in, SMS opt-in, preferred contact methodBRD 2.4: Initial consent settings
Date of BirthDate InputBirthday for loyalty program benefitsCustomer model: date_of_birth
CompanyInputCompany name for business customersCustomer model: company field
Save / CancelButton PairSubmit form or discard changesBRD 2.1: POST /customers/create or PATCH

Actions & Transitions

ActionNavigates ToRequires Role
Save (create)SCR-M02-02 Customer Profile (new customer)CASHIER+
Save (edit)SCR-M02-02 Customer Profile (updated)CASHIER+
CancelSCR-M02-01 Customer List or SCR-M02-02 ProfileCASHIER+

G.5.4 Customer Group / Tier Management

AttributeValue
Screen IDSCR-M02-04
Product(s)MANAGER+
BRD Section(s)2.2
Database Tablescustomers (R/W), loyalty_accounts (R/W)
State Machine(s)7.11 Customer Tier States (BRONZE -> SILVER -> GOLD)
Appendix F Servicescustomer.group.crud.service
User RolesMANAGER, OWNER
Offline CapableNo (requires server-side tier calculation and group management)
Route/admin/customers/groups

Purpose

Customer Group/Tier Management allows administrators to configure customer groups (Retail, Wholesale, VIP, Staff), define automatic tier upgrade thresholds (Bronze at $0, Silver at $1,000/yr, Gold at $5,000/yr), and configure tier benefits (point multipliers, automatic discounts, early access). Managers can also manually assign or override customer groups and tiers.

Key Elements

ElementTypeDescriptionBusiness Rule
Group ListTableAll customer groups with member count and pricing tierBRD 2.2: Retail, Wholesale, VIP, Staff
Tier ThresholdsFormAnnual spend thresholds for each tierBRD 1.15.1: $1,000 Silver, $5,000 Gold
Tier BenefitsFormPoint multiplier, discount %, early access per tierBRD 1.15.1: Bronze 1x, Silver 1.5x+5%, Gold 2x+10%
Customer AssignmentPanelBulk assign/reassign customers to groupsBRD 2.2: Manual Group Assignment
Tier Distribution ChartChartVisual breakdown of customers by tierBRD 2.6.1: Tier Distribution Report
Auto-Tier ToggleToggleEnable/disable automatic tier upgrades based on spendBRD 2.2: Automatic Tier Upgrades (Background Job)
Price Tier MappingTableMaps each group to its pricing rulesBRD 2.2: Group determines Price Tier

Actions & Transitions

ActionNavigates ToRequires Role
Edit group settingsStays (inline edit)MANAGER+
Click customer in groupSCR-M02-02 Customer ProfileMANAGER+
Save tier thresholdsStays (configuration saved)OWNER+

G.5.5 Customer Notes & Preferences

AttributeValue
Screen IDSCR-M02-05
Product(s)All Roles
BRD Section(s)2.3
Database Tablescustomers (R/W)
State Machine(s)
Appendix F Servicescustomer.notes.crud.service
User RolesCASHIER, MANAGER
Offline CapableNo (requires server to persist preference updates)
Route/customers/:id/notes

Purpose

The Customer Notes & Preferences screen provides both structured preference fields and free-form notes for customer profiles. Structured fields capture clothing size, shoe size, color preferences, and brand preferences. Free-form notes allow staff to record any additional observations. These notes are displayed at the POS when the customer is attached to a sale, enabling personalized service.

Key Elements

ElementTypeDescriptionBusiness Rule
Clothing SizeSelectS, M, L, XL, XXLBRD 2.3: Structured preferences
Shoe SizeInputNumeric shoe sizeBRD 2.3: Structured preferences
Color PreferencesMulti-SelectPreferred colors from configurable listBRD 2.3: Color Preferences
Brand PreferencesMulti-SelectPreferred brands from configurable listBRD 2.3: Brand Preferences
Free-Form NotesTextareaOpen text for staff observationsBRD 2.3: “Prefers classic styles, allergic to wool”
Note HistoryTableChronological list of note additions with author and timestampBRD 2.3: Audit trail of note changes
POS Display PreviewPanelPreview of how notes appear during POS sale attachmentBRD 2.3: Notes Display at POS
SaveButtonPersist all preference changesBRD 2.3: PATCH /customers/{id}/preferences

Actions & Transitions

ActionNavigates ToRequires Role
SaveSCR-M02-02 Customer Profile (preferences updated)CASHIER+
CancelSCR-M02-02 Customer Profile (no change)CASHIER+

G.5.6 Communication Preferences

AttributeValue
Screen IDSCR-M02-06
Product(s)MANAGER+
BRD Section(s)2.4
Database Tablescustomers (R/W)
State Machine(s)
Appendix F Servicescustomer.communication.crud.service
User RolesMANAGER, OWNER
Offline CapableNo (consent changes must be logged server-side immediately for compliance)
Route/customers/:id/communication

Purpose

The Communication Preferences screen manages marketing consent and contact preferences for a customer. It controls email and SMS marketing opt-in/opt-out, preferred contact method, and the “Do Not Contact” flag that blocks all marketing outreach while preserving transactional notifications. All consent changes are logged with timestamps for privacy compliance audit trails.

Key Elements

ElementTypeDescriptionBusiness Rule
Email Marketing ToggleToggleOpt-in/opt-out for email marketingBRD 2.4: Email Marketing [ON/OFF]
SMS Marketing ToggleToggleOpt-in/opt-out for SMS marketingBRD 2.4: SMS Marketing [ON/OFF]
Preferred Contact MethodRadio GroupEmail, Phone, SMSBRD 2.4: Preferred Contact selection
Do Not ContactToggleMaster block on all marketing outreachBRD 2.4: Blocks all outreach
Consent Change LogTableTimestamp, field changed, old value, new value, changed byBRD 2.4: Audit Trail for compliance
Privacy NoticeInfo PanelDisplays consent terms and privacy policy referenceBRD 2.4: Privacy Compliance
SaveButtonPersist changes and log consent updateBRD 2.4: PATCH /customers/{id}/communication-prefs

Actions & Transitions

ActionNavigates ToRequires Role
SaveSCR-M02-02 Customer Profile (prefs updated, consent logged)MANAGER+
CancelSCR-M02-02 Customer Profile (no change)MANAGER+

G.5.7 Customer Merge / Dedup

AttributeValue
Screen IDSCR-M02-07
Product(s)MANAGER+
BRD Section(s)2.5
Database Tablescustomers (R/W), loyalty_accounts (R/W), loyalty_transactions (R/W), orders (R/W), returns (R/W), store_credits (R/W)
State Machine(s)
Appendix F Servicescustomer.merge.command.service
User RolesMANAGER, OWNER
Offline CapableNo (requires server-side data transfer and uniqueness validation)
Route/admin/customers/merge

Purpose

Customer Merge/Dedup enables managers to consolidate duplicate customer profiles. Staff select a “Source” (duplicate) and “Target” (primary) profile. The system transfers all sales history, loyalty points, account balances, and notes to the target. The higher tier is preserved. The source profile is soft-deleted (archived) with a merge audit trail.

Key Elements

ElementTypeDescriptionBusiness Rule
Source Customer SelectorSearch + SelectSelect the duplicate profile to merge FROMBRD 2.5: Select “Source” (Duplicate)
Target Customer SelectorSearch + SelectSelect the primary profile to merge INTOBRD 2.5: Select “Target” (Primary)
Side-by-Side ComparisonPanelCompare both profiles: name, email, phone, points, tier, spendBRD 2.5: Visual comparison before merge
Data Transfer PreviewTableShows what will be transferred: history count, points, balance, notesBRD 2.5: Move History, Loyalty, Balance to Target
Tier ResolutionDisplayShows which tier will be kept (higher of the two)BRD 2.5: Keep Higher Tier
Notes Merge PreviewPanelShows how notes will be appended (source appended to target)BRD 2.5: Merge Notes (Append Source to Target)
Confirm MergeButtonExecute merge with confirmation dialogBRD 2.5: POST /customers/merge
CancelButtonCancel merge operationBRD 2.5: No data changed

Actions & Transitions

ActionNavigates ToRequires Role
Confirm mergeSCR-M02-02 Customer Profile (merged target profile)MANAGER+
CancelSCR-M02-01 Customer ListMANAGER+

G.5.8 Customer Deletion / Anonymize

AttributeValue
Screen IDSCR-M02-08
Product(s)MANAGER+
BRD Section(s)2.5
Database Tablescustomers (R/W), orders (R), store_credits (R), loyalty_accounts (R)
State Machine(s)
Appendix F Servicescustomer.privacy.command.service
User RolesMANAGER, OWNER
Offline CapableNo (requires server-side balance verification and anonymization)
Route/admin/customers/:id/delete

Purpose

Customer Deletion/Anonymize provides safe deletion with guard rails. The system blocks deletion if the customer has outstanding on-account debt or open layaways. When deletion proceeds, personal data is anonymized (replaced with “Anonymous”) while sales history is retained for accounting integrity. This screen also handles GDPR/privacy data subject requests for export, deletion, or restriction.

Key Elements

ElementTypeDescriptionBusiness Rule
Balance Check DisplayAlertShows outstanding debt and open layaways (if any)BRD 2.5: Cannot delete with outstanding balance
Block AlertAlert“Cannot Delete - Outstanding Balance: $X.XX”BRD 2.5: Error if debt or open layaway
Anonymization PreviewPanelShows which fields will be scrubbed vs retainedBRD 2.5: Anonymize Personal Data; retain sales history
Confirm DeleteButtonType-to-confirm deletion with customer nameBRD 2.5: DELETE /customers/{id}
Privacy Request TypeRadio GroupExport / Delete / Restrict processingBRD 2.5: Data Subject Request types
Request IDDisplayGenerated request tracking IDBRD 2.5: Must complete within 30 days
Completion DeadlineDate Display30-day deadline for privacy request completionBRD 2.5: 30-day compliance requirement

Actions & Transitions

ActionNavigates ToRequires Role
Confirm deletionSCR-M02-01 Customer List (customer removed)MANAGER+
Submit privacy requestStays (request logged with tracking ID)MANAGER+
CancelSCR-M02-02 Customer ProfileMANAGER+
Settle balance firstSCR-M02-02 Customer Profile (account tab)MANAGER+

G.5.9 Loyalty Admin Dashboard

AttributeValue
Screen IDSCR-M02-09
Product(s)MANAGER+
BRD Section(s)2.6, 5.17
Database Tablesloyalty_accounts (R/W), loyalty_transactions (R/W), customers (R)
State Machine(s)7.11 Customer Tier States
Appendix F Servicessale.loyalty.command.service, customer.group.crud.service
User RolesMANAGER, OWNER
Offline CapableNo (requires server-side aggregation of loyalty data)
Route/admin/loyalty

Purpose

The Loyalty Admin Dashboard provides a comprehensive view of the loyalty program: total points economy (issued, redeemed, expired, outstanding), tier distribution, program configuration, and individual customer point adjustments. Managers can manually adjust points (with mandatory reason notes), configure point earning rates, and view expiry forecasts. This is the management counterpart to the sales terminal loyalty display (SCR-M01-13).

Key Elements

ElementTypeDescriptionBusiness Rule
Points Economy SummaryPanelTotal issued, redeemed, expired, outstanding balanceBRD 1.15.2: Loyalty Points Summary report
Tier DistributionChartPie/bar chart of customers by tier (Bronze/Silver/Gold)BRD 2.6.1: Tier Distribution Report
Points Expiry ForecastTableCustomers with points expiring soon, amounts, datesBRD 1.15.2: Points Expiry Forecast
Manual Points AdjustmentFormSelect customer, enter points (+/-), mandatory reason noteBRD 2.7 (Story 2.B.3): Manual adjustment with reason
Program ConfigurationFormPoint earning rate, redemption ratio, tier thresholds, expiry rulesBRD 5.17: Loyalty program settings
Punch Card ActivityTableActive punch cards, completion rates, average time to completeBRD 1.15.2: Punch Card Activity report
ROI AnalysisPanelPoints cost vs additional revenue from loyalty customersBRD 1.15.2: Loyalty ROI Analysis
ExportButtonExport loyalty data for analysisBRD 2.6.1: Reports export

Actions & Transitions

ActionNavigates ToRequires Role
Adjust pointsStays (points updated, reason logged)MANAGER+
Click customer rowSCR-M02-02 Customer ProfileMANAGER+
Save configurationStays (program settings saved)OWNER+
ExportDownload CSV (stays on page)MANAGER+

G.5.10 Communication Log

AttributeValue
Screen IDSCR-M02-10
Product(s)MANAGER+
BRD Section(s)2.4
Database Tablescustomers (R)
State Machine(s)
Appendix F Servicescustomer.communication.crud.service
User RolesMANAGER, OWNER, AUDITOR
Offline CapableNo (requires server-side audit log data)
Route/admin/customers/communication-log

Purpose

The Communication Log provides a complete audit trail of all marketing consent changes, automated notifications sent (welcome emails, tier upgrades, shipment tracking, refund confirmations), and privacy-related communications. This screen supports regulatory compliance by documenting every consent change with timestamp, source, and the user who made the change. Auditors use this for compliance verification.

Key Elements

ElementTypeDescriptionBusiness Rule
Customer FilterSearchFilter log by specific customerBRD 2.4: Per-customer audit trail
Date Range FilterDate RangeFilter by date rangeBRD 2.4: Time-based filtering
Event Type FilterSelectFilter by: Consent Change, Email Sent, SMS Sent, Privacy RequestBRD 2.4: All communication events
Log TableTableTimestamp, customer, event type, details, changed by, old/new valueBRD 2.4: All consent changes logged with timestamp
Email Template LogTableEmails sent: template ID, recipient, trigger event, delivery statusBRD 2.6.1: TMPL-WELCOME, TMPL-TIER-UPGRADE, etc.
Privacy Request TrackerTableOpen privacy requests with type, status, deadlineBRD 2.5: 30-day compliance tracking
Export Audit TrailButtonExport full communication audit logBRD 2.4: Compliance export

Actions & Transitions

ActionNavigates ToRequires Role
Click customer nameSCR-M02-02 Customer ProfileMANAGER+
Click privacy requestSCR-M02-08 Customer Deletion / AnonymizeMANAGER+
ExportDownload CSV (stays on page)AUDITOR+

G.6 Module 3: Catalog Screens (18 Screens)

BRD Sections: 3.1-3.15 | Appendix F: §F.6 (20 services) | Pattern: CRUD + Redis Cache

Cross-Reference: See Ch 05, Sections 3.1-3.15 for business rules. See Ch 08, Domain 1 (Product Catalog) for table schemas. See Appendix F, §F.6 for service breakdown.


AttributeValue
Screen IDSCR-M03-01
Product(s)All Roles
BRD Section(s)3.1, 3.9
Database Tablesproducts (R), variants (R), categories (R), brands (R), inventory_levels (R), tags (R), product_tag (R)
State Machine(s)
Appendix F Servicescatalog.product.query.service, catalog.search.service
User RolesALL
Offline CapableYes (sales terminal: cached product list from product_cache SQLite WASM table; management screens: No — requires server)
Route/catalog/products

Purpose

Provides a searchable, filterable list of all products in the tenant’s catalog. Staff use this screen to find products by SKU, barcode, name, brand, or tag, with results returned in under 200ms. It serves as the primary navigation hub for all catalog management operations.

Key Elements

ElementTypeDescriptionBusiness Rule
Search barInputFull-text search with auto-complete (2+ chars, 150ms debounce, top 8 suggestions). Supports fuzzy matching (Levenshtein distance <= 2)BRD 3.9.1
Product tableTableColumns: Image, SKU, Name, Brand, Category, Price, Stock (sum across locations), Status. Sortable by any columnBRD 3.1.3
Filter sidebarPanelFilters: Category (hierarchy tree), Brand, Status (Draft/Active/Discontinued/Archived), Tags, Price range, Stock level (In Stock/Low/Out)BRD 3.9.3
Bulk actions toolbarButton groupSelect multiple rows → Bulk Edit, Bulk Channel Toggle, Bulk Delete, Bulk Category Move, Export CSVBRD 3.6.2
Recent searchesPanelLast 10 searches per user in dropdown when search field focusedBRD 3.9.1
Status badgeBadgeColor-coded lifecycle status: Draft (grey), Active (green), Discontinued (amber), Archived (red)BRD 3.2.1
Pagination controlsPanelPage size (25/50/100), page navigation, total result countBRD 3.1
+ New Product buttonButtonOpens product creation form (SCR-M03-02)BRD 3.1

Actions & Transitions

ActionNavigates ToRequires Role
Click product rowSCR-M03-02 Product Detail / EditALL
Click “+ New Product”SCR-M03-02 Product Detail / Edit (create mode)MANAGER+
Click “Bulk Channel Toggle”SCR-M03-12 Multi-Channel Allocation (modal)MANAGER+
Click “Print Labels” (bulk)SCR-M03-14 Label PrintingALL
Click category in filterFilters product list to selected categoryALL

G.6.2 Product Detail / Edit

AttributeValue
Screen IDSCR-M03-02
Product(s)MANAGER+
BRD Section(s)3.1, 3.2, 3.4, 3.11, 3.12
Database Tablesproducts (RW), variants (RW), categories (R), brands (R), tags (R), product_tag (RW), product_collection (RW), pricing_rules (R), collections (R)
State Machine(s)Product Lifecycle (DRAFT → ACTIVE → DISCONTINUED → ARCHIVED)
Appendix F Servicescatalog.product.crud.service, catalog.variant.crud.service, catalog.product.lifecycle.service, catalog.media.crud.service, catalog.barcode.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo — requires server for save operations
Route/catalog/products/:id

Purpose

The primary form for creating and editing products. Displays all product attributes organized into tabbed sections: Identity, Pricing, Variants, Media, Channels, Inventory, and Custom Fields. Manages the product lifecycle state machine and enforces validation rules before publishing.

Key Elements

ElementTypeDescriptionBusiness Rule
Product type selectorInputStandard / Variant Parent / Composite / Service — sets form modeBRD 3.1.1
Identity sectionPanelSKU (auto-generated or manual), Name, Description, Brand (dropdown), Category (hierarchy picker), Product Group, Gender, Origin, Fabric, SeasonBRD 3.1.3
Pricing sectionPanelBase price, Cost price, Compare-at price, Tax code, Selling UoM, Purchasing UoM, UoM conversion factorBRD 3.1.3, 3.3.1
Variant matrix tabPanelGrid editor for size/color combinations — links to SCR-M03-03BRD 3.1.6
Media tabPanelImage upload/reorder, primary image selection, video URLsBRD 3.11.1
Channel visibility tabPanelToggle per channel (IN_STORE, ONLINE, WHOLESALE) with scheduled date windowsBRD 3.6.2
Barcode sectionPanelPrimary barcode (UPC-A/EAN-13/Internal), alternate barcodes list, auto-generate buttonBRD 3.4.1, 3.4.2
Tags & CollectionsPanelFreeform tag entry, collection assignment multi-selectBRD 3.5.2
Custom fields sectionPanelTenant-defined custom attributes (TEXT/NUMBER/LIST/BOOLEAN)BRD 3.1.4
Lifecycle status barPanelCurrent status badge + action buttons: Publish (Draft→Active), Discontinue, Archive. Preconditions displayedBRD 3.2.1, 3.2.2
Shipping sectionPanelShippable toggle, weight, dimensions, package type. Mandatory when shippable=trueBRD 3.1.3
Clone buttonButtonCreates a new DRAFT product with new auto-generated SKU, copies all fieldsBRD 3.1.5
Audit trailPanelCreated by, updated by, timestamps, lifecycle transitions logBRD 3.13.4

Wireframe

┌─────────────────────────────────────────────────────────────────────────┐
│ PRODUCT DETAIL: Classic Oxford Shirt (NXJ1078)     [Active ●] [Clone] │
├──────────┬──────────────────────────────────────────────────────────────┤
│ Tabs:    │ [Identity] [Pricing] [Variants] [Media] [Channels] [Custom]│
├──────────┴──────────────────────────────────────────────────────────────┤
│ ┌─────────────────────────────┐  ┌────────────────────────────────┐   │
│ │ SKU: NXJ1078               │  │ Primary Image    [Upload] [▲▼] │   │
│ │ Name: Classic Oxford Shirt  │  │ ┌──────────┐ ┌──────────┐     │   │
│ │ Brand: [Nexus        ▼]    │  │ │          │ │          │     │   │
│ │ Category: [Men > Tops  ▼]  │  │ │  img-1   │ │  img-2   │     │   │
│ │ Product Group: [Tops   ▼]  │  │ │ ★primary │ │          │     │   │
│ │ Gender: [Men           ▼]  │  │ └──────────┘ └──────────┘     │   │
│ │ Season: [Spring 2026   ▼]  │  └────────────────────────────────┘   │
│ │ Origin: [Imported      ▼]  │                                       │
│ │ Fabric: [100% Cotton    ]  │  ┌────────────────────────────────┐   │
│ └─────────────────────────────┘  │ PRICING                       │   │
│                                  │ Base Price:    [$29.00      ]  │   │
│ ┌─────────────────────────────┐  │ Cost Price:    [$12.00      ]  │   │
│ │ BARCODE                     │  │ Compare At:    [$35.00      ]  │   │
│ │ Primary: [012345678901    ] │  │ Tax Code:      [clothing  ▼]  │   │
│ │ Type: UPC-A                 │  │ Selling UoM:   [EACH      ▼]  │   │
│ │ Alternates: + Add           │  └────────────────────────────────┘   │
│ │  · VENDOR-SKU-X99           │                                       │
│ └─────────────────────────────┘  ┌────────────────────────────────┐   │
│                                  │ TAGS & COLLECTIONS              │   │
│ ┌─────────────────────────────┐  │ Tags: [bestseller] [oxford] +  │   │
│ │ SHIPPING                    │  │ Collections: [✓ New Arrivals]   │   │
│ │ [✓] Shippable               │  │              [✓ Staff Picks]    │   │
│ │ Weight: [0.35] [lb ▼]      │  └────────────────────────────────┘   │
│ │ Dims: [12x8x2] [in ▼]     │                                       │
│ │ Package: [Box       ▼]    │                                       │
│ └─────────────────────────────┘                                       │
├─────────────────────────────────────────────────────────────────────────┤
│ [Save Draft]  [Publish ▶]  [Discontinue]            [Delete] [Cancel] │
└─────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click “Variants” tabSCR-M03-03 Variant Matrix Editor (inline)MANAGER+
Click “Publish”Stays on page; status changes to ACTIVE. Validates: name, SKU, price, category setMANAGER+
Click “Discontinue”Stays on page; status changes to DISCONTINUED. Blocks new POsMANAGER+
Click “Archive”Stays on page; requires stock=0 at all locationsOWNER
Click “Clone”SCR-M03-02 (new product, pre-filled, DRAFT status, new SKU)MANAGER+
Click “Print Label”SCR-M03-14 Label Printing (pre-filled with this product)ALL
Click “View Analytics”SCR-M03-18 Product Analytics (filtered to this product)MANAGER+

G.6.3 Variant Matrix Editor

AttributeValue
Screen IDSCR-M03-03
Product(s)MANAGER+
BRD Section(s)3.1.6
Database Tablesproducts (R), variants (RW)
State Machine(s)
Appendix F Servicescatalog.variant.crud.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/catalog/products/:id/variants

Purpose

A spreadsheet-like grid interface for managing variant products efficiently. Rows represent Dimension 1 values (e.g., sizes), columns represent Dimension 2 values (e.g., colors). Each cell shows price, cost, and stock level, enabling rapid inline editing and bulk variant creation.

Key Elements

ElementTypeDescriptionBusiness Rule
Dimension configInputUp to 3 dimension names (e.g., Size, Color, Material) with ordered valuesBRD 3.1.6
Matrix gridTableRows=Dim1, Cols=Dim2. Each cell: price / cost / stock. Click to edit inline. Tab navigates cellsBRD 3.1.6
Add dimension valueButtonAdd new size or color value — creates new variant row/columnBRD 3.1.6
Bulk price updateInputSet price/cost for entire row (size) or column (color) at onceBRD 3.1.6
Changed cells highlightBadgeYellow highlight on modified cells until savedBRD 3.1.6
Save All ChangesButtonPersists all edits in one batch operationBRD 3.1.6
Generate barcodesButtonAuto-generate internal barcodes for variants missing barcodesBRD 3.4.2
Variant active toggleInputPer-cell checkbox to activate/deactivate individual variantsBRD 3.1

Actions & Transitions

ActionNavigates ToRequires Role
Click “Save All Changes”Stays on page; batch save all modified variantsMANAGER+
Click variant SKU linkSCR-M03-02 Product Detail (variant tab focused)MANAGER+
Click “Generate Barcodes”Stays on page; auto-generates internal barcodes for variants without barcodesMANAGER+

G.6.4 Pricing Engine / Price Books

AttributeValue
Screen IDSCR-M03-04
Product(s)MANAGER+
BRD Section(s)3.3.1, 3.3.2
Database Tablespricing_rules (RW), products (R), categories (R)
State Machine(s)
Appendix F Servicescatalog.pricing.crud.service, catalog.pricing.calculation.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/pricing

Purpose

Manages the 5-level price hierarchy (Manual Override > Promotion > Price Book > Channel > Base) and named price books. Staff create, edit, and schedule price books for specific customer groups, channels, or date ranges. Includes CSV bulk import of price book entries and conflict preview.

Key Elements

ElementTypeDescriptionBusiness Rule
Price hierarchy diagramPanelVisual display of 5-level pricing cascade with current active rules count at each levelBRD 3.3.1
Price books listTableName, Customer Group, Channel, Start/End Date, Priority, Status (Active/Inactive), Entry CountBRD 3.3.2
Price book detail formModalName, description, customer_group_id, channel, start_date, end_date, priority, is_activeBRD 3.3.2
Price book entries tableTableSKU, Product Name, Override Price, Override Cost. Inline editableBRD 3.3.2
CSV importButtonUpload CSV (sku, override_price, override_cost). Validates SKU existence and numeric formatsBRD 3.3.2
Conflict checkerPanelPreview which products have overlapping price books for same group/channelBRD 3.3.5
Price audit trailPanelLog of all price book activations, deactivations, and entry modificationsBRD 3.3.2

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Price Book”Price book detail modal (create mode)MANAGER+
Click price book rowPrice book detail modal (edit mode) with entries tableMANAGER+
Click “Import CSV”File upload dialog; validates and applies entriesMANAGER+
Click “View Conflicts”Conflict checker panel expandsMANAGER+

G.6.5 Promotions Setup

AttributeValue
Screen IDSCR-M03-05
Product(s)MANAGER+
BRD Section(s)3.3.3
Database Tablespricing_rules (RW), products (R), categories (R)
State Machine(s)Promotion Lifecycle (DRAFT → SCHEDULED → ACTIVE → EXPIRED/CANCELLED)
Appendix F Servicescatalog.pricing.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/promotions

Purpose

Creates and manages the four promotion types: Basic Discount, Tiered/Volume, BOGO/Cross-Item, and Scheduled/Automatic. Each promotion follows a lifecycle from DRAFT through ACTIVE to EXPIRED. Staff configure product scope, stacking rules, exclusivity, and date windows.

Key Elements

ElementTypeDescriptionBusiness Rule
Promotions listTableName, Type, Status, Start Date, End Date, Redemptions, Revenue ImpactBRD 3.3.3
Promotion type selectorInputBASIC, TIERED, BOGO, SCHEDULED — changes form fields dynamicallyBRD 3.3.3
Product scope selectorInputALL / CATEGORY / PRODUCT_LIST with category picker or product multi-selectBRD 3.3.3
Tier editorPanelFor TIERED type: min_qty, max_qty, price_per_unit rows. Add/remove tiersBRD 3.3.3
BOGO configPanelFor BOGO: buy_product, buy_qty, get_product, get_qty, get_discount_type, get_discount_valueBRD 3.3.3
Schedule configPanelFor SCHEDULED: schedule_type (DATE_RANGE/RECURRING), recurrence_patternBRD 3.3.3
Stacking rulesInputstackable (boolean), exclusive (boolean). Combined discount cap = max_discount_percent (default 75%)BRD 3.3.5
Status badgeBadgeDRAFT (grey), SCHEDULED (blue), ACTIVE (green), EXPIRED (red), CANCELLED (dark)BRD 3.3.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Promotion”Promotion detail form (create mode)MANAGER+
Click “Schedule” on DRAFTStays on page; status → SCHEDULED, fields lockedMANAGER+
Click “Cancel” on ACTIVE/SCHEDULEDStays on page; status → CANCELLED (terminal)MANAGER+
Click “Clone” on EXPIREDNew promotion form pre-filled from source (DRAFT status)MANAGER+

G.6.6 Markdown Workflow

AttributeValue
Screen IDSCR-M03-06
Product(s)MANAGER+
BRD Section(s)3.3.4
Database Tablespricing_rules (RW), products (RW), inventory_levels (R)
State Machine(s)Markdown Request (PENDING → APPROVED/REJECTED)
Appendix F Servicescatalog.markdown.command.service, catalog.pricing.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/markdowns

Purpose

Manages formal price reductions with approval workflows. Staff submit markdown requests specifying the product, new price, effective date, and reason. Managers review margin impact before approving. Also configures automatic markdown rules for slow-moving and aging inventory, and handles clearance tracking and write-offs.

Key Elements

ElementTypeDescriptionBusiness Rule
Pending requests listTableProduct, Current Price, Proposed Price, Margin Impact (%), Reason, Requested By, DateBRD 3.3.4
New markdown request formModalProduct picker, new_price, effective_date, reason (dropdown: Damaged, Price Match, Manager Discretion, Competitive Adjustment, Cost Change, Seasonal Reduction, Error Correction)BRD 3.3.4
Margin impact previewPanelCurrent margin vs. proposed margin, volume at each price point, total margin dollars changeBRD 3.3.4
Auto-markdown rulesTableRule name, condition (Slow Mover/Aging/Season End), threshold, action (flag for review / apply immediately), statusBRD 3.3.4
Clearance trackerTableProducts flagged as clearance: product, original price, clearance price, days on clearance, units remaining, sell-through %BRD 3.3.4
Write-off formModalProduct, quantity, write_off_value (calculated), reason (DAMAGED/EXPIRED/RECALLED/SHRINKAGE/OBSOLETE), approved_by, locationBRD 3.3.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “Approve” on pending requestStays on page; price change scheduled, pushed to POS terminalsMANAGER+
Click “Reject” on pending requestStays on page; rejection reason required, requester notifiedMANAGER+
Click “+ New Markdown Request”New markdown request modalCASHIER+
Click “Configure Auto Rules”Auto-markdown rules editor panelOWNER

G.6.7 Coupon Management

AttributeValue
Screen IDSCR-M03-07
Product(s)MANAGER+
BRD Section(s)3.3
Database Tablespricing_rules (RW), products (R), categories (R)
State Machine(s)
Appendix F Servicescatalog.pricing.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/coupons

Purpose

Creates and manages code-based discount coupons that cashiers enter at POS during checkout. Coupons are a special subset of promotions requiring manual code entry rather than automatic application. Staff configure discount type, usage limits, valid date ranges, and applicable products.

Key Elements

ElementTypeDescriptionBusiness Rule
Coupon listTableCode, Name, Discount Type (% / $), Value, Max Uses, Current Uses, Status, Valid DatesBRD 3.3
Coupon detail formModalCode (auto-generated or manual), name, discount_type (PERCENT/AMOUNT), discount_value, product_scope, max_uses, start_date, end_dateBRD 3.3
Usage trackerPanelRedemption count, total discount given, revenue with coupon vs. withoutBRD 3.3
Product scopeInputALL / CATEGORY / PRODUCT_LIST — determines which products the coupon applies toBRD 3.3
Bulk generateButtonGenerate batch of unique single-use codes (e.g., 500 codes for campaign)BRD 3.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Coupon”Coupon detail modalMANAGER+
Click coupon rowCoupon detail modal (edit mode)MANAGER+
Click “Deactivate”Stays on page; coupon disabled immediatelyMANAGER+
Click “Bulk Generate”Bulk code generation modalOWNER

G.6.8 Category Hierarchy

AttributeValue
Screen IDSCR-M03-08
Product(s)MANAGER+
BRD Section(s)3.5.1, 3.5.3
Database Tablescategories (RW), products (R)
State Machine(s)
Appendix F Servicescatalog.category.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/categories

Purpose

Manages the 4-level product category hierarchy (Department > Category > Subcategory > Sub-subcategory). Staff create, reorder, and nest categories using drag-and-drop. Each category can set default tax code, commission rate, and display image. Supports bulk product moves between categories.

Key Elements

ElementTypeDescriptionBusiness Rule
Category treePanelExpandable/collapsible 4-level tree with drag-and-drop reordering. Shows product count per nodeBRD 3.5.1
Category detail formPanelName, parent category (dropdown), description, display_order, is_active, image/icon uploadBRD 3.5.1
Default tax codeInputCategory-level default tax code inherited by products unless overriddenBRD 3.5.3
Default commission rateInputCategory-level commission % for sales commission calculationBRD 3.5.3
Product countBadgeNumber of products assigned to each category nodeBRD 3.5.1
Bulk moveButtonSelect multiple products from list → move to different categoryBRD 3.5.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Category”Category detail form (create mode, parent pre-selected)MANAGER+
Click category nodeCategory detail form (edit mode) + product list filtered to categoryMANAGER+
Drag-and-drop categoryStays on page; reorders or re-nests categoryMANAGER+
Click “View Products”SCR-M03-01 Product List (filtered to this category)ALL

G.6.9 Tags & Collections

AttributeValue
Screen IDSCR-M03-09
Product(s)MANAGER+
BRD Section(s)3.5.2
Database Tablestags (RW), product_tag (RW), collections (RW), product_collection (RW), products (R)
State Machine(s)
Appendix F Servicescatalog.tag.crud.service, catalog.collection.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/collections

Purpose

Manages freeform product tags and named collections (manual and rule-based). Tags provide flexible filtering; collections group products for marketing purposes (e.g., “Summer Essentials”, “New Arrivals”). Rule-based collections auto-populate based on configurable conditions like published_at date or category membership.

Key Elements

ElementTypeDescriptionBusiness Rule
Tags listTableTag name, color hex, product count. Inline create/edit/deleteBRD 3.5.2
Tag color pickerInputHex color for UI display (validated #RRGGBB format)Ch 08 tags table
Collections listTableName, Type (Manual/Rule-Based), Product Count, Start Date, End Date, StatusBRD 3.5.2
Collection detail formModalName, description, image, is_active, start_date, end_dateBRD 3.5.2
Manual product assignmentPanelAdd/remove products via search or drag-and-drop with display_orderBRD 3.5.2
Rule builderPanelFor rule-based collections: IF conditions (category=X, published_at within last N days, tag=Y) THEN auto-includeBRD 3.5.2
Auto-tagging rulesTableCondition → Tag mappings (e.g., IF category=“Outerwear” AND created_at within 14 days THEN tag “new-outerwear”)BRD 3.5.2

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Collection”Collection detail modalMANAGER+
Click collection rowCollection detail modal (edit mode) with product listMANAGER+
Click “+ New Tag”Inline tag creation rowMANAGER+
Click “View Products”SCR-M03-01 Product List (filtered by tag or collection)ALL

G.6.10 Seasons / Buying Calendar

AttributeValue
Screen IDSCR-M03-10
Product(s)BUYER+
BRD Section(s)3.5.5, 3.5.6
Database Tablesproducts (R), collections (R), pricing_rules (R)
State Machine(s)Season Lifecycle (PLANNING → ACTIVE → CLEARANCE → CLOSED)
Appendix F Servicescatalog.collection.crud.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/catalog/seasons

Purpose

Manages formal buying seasons with lifecycle dates that track merchandise from buy planning through active selling, clearance, and close-out. Provides a calendar view of all seasons and enables sell-through tracking, carryover identification, and season-over-season comparison reporting.

Key Elements

ElementTypeDescriptionBusiness Rule
Season calendarPanelVisual timeline showing all seasons with overlapping date ranges, color-coded by statusBRD 3.5.5
Season listTableName, Start Date, End Date, Status (PLANNING/ACTIVE/CLEARANCE/CLOSED), Product Count, Sell-Through %BRD 3.5.5
Season detail formModalName, start_date, end_date, status transition buttonsBRD 3.5.5
Sell-through metricsPanelUnits received, units sold, sell-through %, remaining inventory value, carryover countBRD 3.5.6
Season product listTableProducts assigned to this season with sales performance per productBRD 3.5.5
Reporting dimensionsPanelDepartment, Category, Brand, Season, Location multi-dimensional analysisBRD 3.5.6

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Season”Season detail modalMANAGER+
Click season rowSeason detail modal with product list and metricsMANAGER+
Click “Move to Clearance”Stays on page; status → CLEARANCE, triggers clearance pricing rulesMANAGER+
Click “Close Season”Stays on page; status → CLOSED (terminal), remaining inventory flagged as carryoverOWNER

G.6.11 Barcode Management

AttributeValue
Screen IDSCR-M03-11
Product(s)MANAGER+
BRD Section(s)3.4
Database Tablesproducts (RW), variants (RW)
State Machine(s)
Appendix F Servicescatalog.barcode.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/barcodes

Purpose

Centralized barcode management for the entire catalog. Provides tools for bulk barcode import, auto-generation of internal barcodes, barcode coverage auditing, and scan failure log review. Supports UPC-A, EAN-13, and configurable internal barcode formats.

Key Elements

ElementTypeDescriptionBusiness Rule
Barcode coverage summaryPanelTotal products, products with primary barcode, products with internal-only, products without barcode, coverage %BRD 3.4.4
Products without barcodesTableProducts missing primary barcode — with bulk auto-generate optionBRD 3.4.2
Bulk CSV importButtonUpload CSV mapping barcodes to existing SKUs. Validates uniqueness, reports conflictsBRD 3.4.2
Internal barcode configPanelPrefix configuration (e.g., “INT-”), next sequence number previewBRD 3.4.1
Scan failure logTableScanned value, timestamp, terminal, resolution (created new / manual lookup / abandoned)BRD 3.4.4
Duplicate barcode auditTableBarcode value, conflicting products, resolution statusBRD 3.4.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “Auto-Generate” on missing barcodes listStays on page; generates internal barcodes for selected productsMANAGER+
Click “Import CSV”File upload dialog with validation resultsMANAGER+
Click product rowSCR-M03-02 Product Detail (barcode section focused)MANAGER+

G.6.12 Multi-Channel Allocation

AttributeValue
Screen IDSCR-M03-12
Product(s)MANAGER+
BRD Section(s)3.6
Database Tablesproducts (R), variants (R), inventory_levels (R), locations (R)
State Machine(s)
Appendix F Servicescatalog.product.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/channels

Purpose

Controls product visibility and inventory allocation across sales channels (IN_STORE, ONLINE, WHOLESALE). Supports two allocation modes: Shared Pool (all channels sell from same stock) and Dedicated Allocation (reserved quantities per channel). Enables bulk channel toggles and scheduled visibility windows.

Key Elements

ElementTypeDescriptionBusiness Rule
Channel listTableChannel name, type (PHYSICAL/DIGITAL/B2B), is_default, product count, system flagBRD 3.6.1
Allocation mode selectorInputShared Pool (default) or Dedicated Allocation — tenant-wide settingBRD 3.6.3
Product-channel matrixTableProducts as rows, channels as columns, toggles for visibility with optional date windowsBRD 3.6.2
Dedicated allocation gridTable(Only in Dedicated mode) Product × Location × Channel: allocated_qty, sold_qty, available_qtyBRD 3.6.3
Channel pricing overridesPanelPer-product per-channel price overrides and compare-at pricesBRD 3.6.4
Bulk channel toggleButtonSelect multiple products → toggle channel visibility in batchBRD 3.6.2
Stockout warningsBadge“Channel Stockout” flag when a channel’s allocated qty reaches 0BRD 3.6.3

Actions & Transitions

ActionNavigates ToRequires Role
Toggle channel visibilityStays on page; updates product-channel recordMANAGER+
Click “Reallocate”Modal to move allocated qty between channelsMANAGER+
Click “Channel Reports”SCR-M03-18 Product Analytics (channel tab)MANAGER+

G.6.13 Vendor Management

AttributeValue
Screen IDSCR-M03-13
Product(s)MANAGER+
BRD Section(s)3.8
Database Tablesbrands (RW), products (R), purchase_orders (R)
State Machine(s)
Appendix F Servicescatalog.vendor.crud.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/catalog/vendors

Purpose

Manages supplier/vendor records including contact information, payment terms, lead times, and the many-to-many vendor-product relationship. Each product can be sourced from multiple vendors with vendor-specific cost, SKU, and lead time. Designates primary vendors for automatic PO generation.

Key Elements

ElementTypeDescriptionBusiness Rule
Vendor listTableName, Code, Status (Active/Inactive), Product Count, Payment Terms, Lead Time, Last PO DateBRD 3.8.1
Vendor detail formPanelName, code, tax_id, contact (email, phone, address, contact_person), payment_terms, currency, minimum_order, lead_time_days, preferred_carrierBRD 3.8.1
Vendor-product tableTableProduct SKU, Vendor SKU, Vendor Cost, Is Primary, Lead Time Override, Min Order Qty, Last OrderedBRD 3.8.2
Primary vendor toggleInputDesignate primary vendor per product (one per product enforced)BRD 3.8.2
Performance metricsPanelPO count, on-time %, avg lead time, fill rate, defect rate, cost varianceBRD 3.8.4
Cost comparisonTableCompare vendor pricing for same product across multiple vendorsBRD 3.8.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Vendor”Vendor detail form (create mode)MANAGER+
Click vendor rowVendor detail form (edit mode) with product listMANAGER+
Click “Create PO”SCR-M04-04 PO Create (vendor pre-selected)BUYER+
Click “View RMAs”SCR-M04-21 Vendor RMA (filtered to this vendor)MANAGER+

G.6.14 Label Printing

AttributeValue
Screen IDSCR-M03-14
Product(s)All Roles
BRD Section(s)3.10
Database Tablesproducts (R), variants (R), pricing_rules (R)
State Machine(s)
Appendix F Servicescatalog.label.print.service
User RolesALL
Offline CapableNo — requires printer connection
Route/catalog/labels

Purpose

Generates and prints barcode labels, price tags, and shelf labels for products. Supports multiple label types (price tag, shelf label, barcode-only) with configurable templates. Handles batch printing for new receiving, re-pricing, and routine label replacement.

Key Elements

ElementTypeDescriptionBusiness Rule
Label type selectorInputPrice Tag (barcode + price + name), Shelf Label (category + price), Barcode Only (barcode + SKU)BRD 3.10.1
Template pickerInputPredefined label dimensions: Avery 5160, Avery 5163, Dymo 30252, customBRD 3.10.2
Product queueTableProducts to print: SKU, Name, Variant, Price, Quantity of labels. Add via search, scan, or bulk selectBRD 3.10.3
Label previewPanelVisual preview of label layout before printingBRD 3.10.2
Printer selectorInputAvailable label printers (Zebra, Dymo, Brother)BRD 3.10.3
Print trigger indicatorsBadgeShows auto-print triggers: price change, new receiving, markdown appliedBRD 3.10.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “Print”Sends print job to selected printerALL
Click “Add Products”Search/scan dialog to add products to queueALL
Click “Print All Received”Adds all products from most recent PO receive to queueCASHIER+

G.6.15 Product Media Manager

AttributeValue
Screen IDSCR-M03-15
Product(s)BUYER+
BRD Section(s)3.11
Database Tablesproducts (RW), variants (R)
State Machine(s)
Appendix F Servicescatalog.media.crud.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/media

Purpose

Centralized media management for product images and videos. Provides bulk upload, drag-and-drop reordering, primary image designation, and variant-specific image assignment. Supports image optimization, CDN sync, and batch operations across multiple products.

Key Elements

ElementTypeDescriptionBusiness Rule
Media gallery gridPanelThumbnail grid of all product images with product name overlay. Drag-and-drop reorderBRD 3.11.1
Upload zonePanelDrag-and-drop or file picker for bulk image upload. Supports JPG, PNG, WebPBRD 3.11.1
Primary image selectorButtonStar icon to designate primary display image per productBRD 3.11.1
Variant image assignmentPanelAssign specific images to specific variants (e.g., blue shirt photo → Blue variant)BRD 3.11.1
Video URLsInputExternal video URLs (YouTube, Vimeo) linked to productsBRD 3.11.2
Sync statusBadgeCDN sync status per image: synced, pending, errorBRD 3.11.3
Products without imagesTableProducts missing primary image — filter for quick remediationBRD 3.11.1

Actions & Transitions

ActionNavigates ToRequires Role
Click product thumbnailSCR-M03-02 Product Detail (media tab)MANAGER+
Drag-and-drop imagesStays on page; reorders image display priorityMANAGER+
Click “Bulk Upload”File picker for multi-file uploadMANAGER+

G.6.16 Custom Fields Config

AttributeValue
Screen IDSCR-M03-16
Product(s)OWNER
BRD Section(s)3.12, 5.12
Database Tablesproducts (R)
State Machine(s)
Appendix F Servicescatalog.notes.crud.service, setup.customfield.crud.service
User RolesOWNER
Offline CapableNo
Route/catalog/custom-fields

Purpose

Configures tenant-defined custom attribute definitions that extend the standard product data model. Allows creating TEXT, NUMBER, LIST, and BOOLEAN fields with validation rules. Custom fields appear on the product edit form and can be made searchable, filterable, and required.

Key Elements

ElementTypeDescriptionBusiness Rule
Custom fields listTableName, Type (TEXT/NUMBER/LIST/BOOLEAN), Required, Searchable, Filterable, Display Order, Usage CountBRD 3.1.4
Field definition formModalname, type, list_values[] (for LIST type), required, searchable, filterable, display_orderBRD 3.1.4
List values editorPanelFor LIST type: ordered list of allowed values with add/removeBRD 3.1.4
Field limit indicatorBadge“X / 50 custom fields defined” — shows limit enforcementBRD 3.1.4 (max 50 per tenant)
Usage previewPanelShows where field appears: product form position, search index status, filter sidebar inclusionBRD 3.1.4
Structured notes configPanelNote types (INTERNAL, VENDOR, COMPLIANCE) and file attachment settings (max size, allowed types)BRD 3.12.1, 3.12.2

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Field”Field definition modalOWNER
Click field rowField definition modal (edit mode)OWNER
Click “Archive” on fieldStays on page; field hidden from form but preserved in historical dataOWNER

G.6.17 Product Search & Discovery

AttributeValue
Screen IDSCR-M03-17
Product(s)All Roles
BRD Section(s)3.9
Database Tablesproducts (R), variants (R), categories (R), inventory_levels (R)
State Machine(s)
Appendix F Servicescatalog.search.service
User RolesALL
Offline CapableYes (POS: searches product_cache SQLite table with degraded fuzzy matching)
Route/pos/search (POS context)

Purpose

POS-optimized product search and discovery interface. Provides category browsing tiles, quick-add favorites grid, barcode scanner integration, and product substitution suggestions. Designed for cashier speed with large touch targets and instant results (<200ms).

Key Elements

ElementTypeDescriptionBusiness Rule
Search barInputFull-text search with auto-complete, fuzzy matching, recent searches. Barcode scanner auto-submitBRD 3.9.1
Category browse tilesPanelTop-level categories as large touch tiles. Tap to drill into subcategoriesBRD 3.9.2
Quick-add favoritesPanelConfigurable grid of frequently sold products per staff member. One-tap to add to cartBRD 3.9.4
Search results gridPanelProduct cards: image, name, price, stock level, variant indicator. Tap to add or view variantsBRD 3.9.1
Substitution suggestionsPanelWhen product is out of stock, shows similar alternatives with stock availabilityBRD 3.9.5
Advanced filtersPanelCategory, Brand, Price Range, In-Stock Only, Tags. Collapsible sidebarBRD 3.9.3
Recent searchesPanelLast 10 searches with result count, re-execute on tapBRD 3.9.1

Actions & Transitions

ActionNavigates ToRequires Role
Tap product cardAdds product to cart (sales terminal) or navigates to detail (management view)ALL
Tap variant indicatorVariant selector modal (size/color picker)ALL
Tap category tileDrills into subcategory product listALL
Tap substitutionAdds substitute product to cartALL
Tap “Manage Favorites”Quick-add favorites editor (personal per user)ALL

G.6.18 Product Analytics

AttributeValue
Screen IDSCR-M03-18
Product(s)MANAGER+
BRD Section(s)3.14
Database Tablesproducts (R), variants (R), inventory_levels (R), inventory_transactions (R), pricing_rules (R)
State Machine(s)
Appendix F Servicescatalog.analytics.query.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/catalog/analytics

Purpose

Comprehensive product performance analytics dashboard. Displays embedded product metrics (velocity, margin, sell-through), ABC classification analysis, and catalog-wide KPIs. Enables data-driven decisions on pricing, restocking, and product lifecycle management.

Key Elements

ElementTypeDescriptionBusiness Rule
KPI summary cardsPanelTotal SKUs, Active Products, Avg Margin %, Top Seller (7d), Worst Performer (7d), New Products (30d)BRD 3.14.3
ABC classification chartPanelPareto chart showing A (top 20% revenue), B (next 30%), C (bottom 50%) products. Interactive click-throughBRD 3.14.2
Sales velocity heatmapPanelProduct × Location matrix with color-coded sales velocity (hot/warm/cold)BRD 3.14.1
Margin analysis tableTableProduct, Sell Price, WAC, Gross Margin $, Gross Margin %, Units Sold, Total Margin. SortableBRD 3.14.1
Pricing reportTablePrice book usage, promotion performance, markdown history, conflict resolution logBRD 3.3.6
Category sales breakdownPanelRevenue by category hierarchy with drill-downBRD 3.5.4
Channel comparisonPanelChannel revenue, units, margin side-by-side comparison chartBRD 3.6.5
Date range selectorInput7d, 30d, 90d, custom range for all metricsBRD 3.14
ExportButtonCSV and PDF export of all analytics dataBRD 3.14.4

Actions & Transitions

ActionNavigates ToRequires Role
Click product in ABC chartSCR-M03-02 Product DetailMANAGER+
Click category in breakdownSCR-M03-01 Product List (filtered to category)MANAGER+
Click “Export Report”Downloads CSV or PDFMANAGER+
Click velocity cellSCR-M04-02 Inventory List (filtered to product + location)MANAGER+

G.7 Module 4: Inventory Screens (23 Screens)

BRD Sections: 4.1-4.19 | Appendix F: §F.7 (23 services) | Pattern: Materialized + ES Audit Trail

Cross-Reference: See Ch 05, Sections 4.1-4.19 for business rules. See Ch 08, Domain 3 (Inventory) for table schemas. See Appendix F, §F.7 for service breakdown.


G.7.1 Inventory Dashboard

AttributeValue
Screen IDSCR-M04-01
Product(s)MANAGER+
BRD Section(s)4.17
Database Tablesinventory_levels (R), inventory_transactions (R), purchase_orders (R), transfer_orders (R), locations (R), products (R), variants (R)
State Machine(s)
Appendix F Servicesinventory.dashboard.projection.service, inventory.report.query.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/inventory/dashboard

Purpose

At-a-glance inventory health overview with eight KPI cards, trend indicators, and drill-down links to detailed reports. Provides multi-location summary with filters for location, category, brand, and date range. Serves as the primary inventory management landing page.

Key Elements

ElementTypeDescriptionBusiness Rule
Total Inventory Value (WAC)PanelSum of (available_qty x WAC) across all locations. 30-day trend arrow + % changeBRD 4.17.1
Low Stock ItemsPanelCount of products where available_qty <= reorder_point. Delta from prior weekBRD 4.17.1
Pending PO CountPanelCount of POs in OPEN/PARTIAL status with total pending PO valueBRD 4.17.1
Open TransfersPanelCount of transfers in REQUESTED/APPROVED/PICKING/SHIPPED status with in-transit items countBRD 4.17.1
Upcoming CountsPanelCount of scheduled counts in next 7 days with next count date and typeBRD 4.17.1
Shrinkage %Panel(Total variance value / Total inventory value) x 100 for last 30 days vs. prior periodBRD 4.17.1
Dead Stock CountPanelProducts with zero sales velocity in last 90 days. Delta from prior monthBRD 4.17.1
Avg Days of SupplyPanelAverage days_of_supply across active products. Top 3 categories with lowest supplyBRD 4.17.1
Dashboard filtersInputLocation (All/specific), Category, Date Range, BrandBRD 4.17.1
Active alerts feedPanelRecent LOW_STOCK, OVERSTOCK, SHRINKAGE, AGING_INVENTORY, PO_OVERDUE alertsBRD 4.16.1

Wireframe

┌─────────────────────────────────────────────────────────────────────────┐
│ INVENTORY DASHBOARD                    [All Locations ▼] [30 Days ▼]  │
├─────────────────────────────────────────────────────────────────────────┤
│ ┌────────────────┐ ┌────────────────┐ ┌────────────────┐ ┌──────────┐ │
│ │ TOTAL VALUE     │ │ LOW STOCK      │ │ PENDING POs    │ │ OPEN     │ │
│ │ $847,230    ▲2% │ │ 23 items   ▼3 │ │ 8 POs ($12.4K) │ │ XFERS: 5 │ │
│ └────────────────┘ └────────────────┘ └────────────────┘ └──────────┘ │
│ ┌────────────────┐ ┌────────────────┐ ┌────────────────┐ ┌──────────┐ │
│ │ UPCOMING COUNTS │ │ SHRINKAGE %    │ │ DEAD STOCK     │ │ AVG DAYS │ │
│ │ 2 (next: Mon)  │ │ 1.2%     ▼0.3% │ │ 15 items   ▲2 │ │ SUPPLY   │ │
│ │                │ │                │ │                │ │ 42 days  │ │
│ └────────────────┘ └────────────────┘ └────────────────┘ └──────────┘ │
├─────────────────────────────────────────────────────────────────────────┤
│ ACTIVE ALERTS                                            [View All →] │
│ ┌───────────────────────────────────────────────────────────────────┐  │
│ │ ● CRITICAL  Shrinkage 8.2% on CNT-2026-00031 at Store A         │  │
│ │ ▲ WARNING   Low Stock: 23 items below reorder point at Store B   │  │
│ │ ▲ WARNING   PO #PO-2026-00042 overdue by 3 days (Vendor: Nike)  │  │
│ │ ○ INFO      Overstock: 12 items >90 days supply at HQ            │  │
│ └───────────────────────────────────────────────────────────────────┘  │
├─────────────────────────────────────────────────────────────────────────┤
│ INVENTORY BY LOCATION                                                  │
│ ┌──────────┬──────────┬──────────┬──────────┬──────────┐              │
│ │ Store GM │ Store HM │ Store LM │ Store NM │ HQ (WH)  │              │
│ │ $182K    │ $165K    │ $158K    │ $147K    │ $195K    │              │
│ │ 1,245 SKU│ 1,180 SKU│ 1,090 SKU│ 1,050 SKU│ 1,420 SKU│              │
│ │ 3 low ▲  │ 5 low ▼  │ 8 low ▲  │ 4 low ─  │ 3 low ▼  │              │
│ └──────────┴──────────┴──────────┴──────────┴──────────┘              │
└─────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click “Low Stock Items” KPISCR-M04-03 Low Stock AlertsMANAGER+
Click “Pending POs” KPISCR-M04-05 PO Approval / TrackBUYER+
Click “Open Transfers” KPISCR-M04-17 Transfer Create / TrackMANAGER+
Click “Upcoming Counts” KPISCR-M04-09 Stock Count SessionMANAGER+
Click location cardSCR-M04-02 Inventory List (filtered to location)MANAGER+
Click alert rowNavigates to relevant detail screen based on alert typeMANAGER+
Click “View All Reports”SCR-M04-22 Inventory ReportsMANAGER+

G.7.2 Inventory List (per location)

AttributeValue
Screen IDSCR-M04-02
Product(s)All Roles
BRD Section(s)4.1, 4.2
Database Tablesinventory_levels (R), products (R), variants (R), locations (R)
State Machine(s)Inventory Status (AVAILABLE, QUARANTINE, DAMAGED, PENDING_INSPECTION, RESERVED, IN_TRANSIT)
Appendix F Servicesinventory.level.query.service, inventory.status-model.service
User RolesALL
Offline CapableYes (POS: reads from product_cache SQLite table; shows cached on_hand qty)
Route/inventory/levels

Purpose

Displays current stock quantities for all products at a selected location, broken down by inventory status (Available, Reserved, In-Transit, Quarantine, Damaged). Shows the computed available quantity (on_hand - committed - reserved) and visual indicators for low stock and reorder point thresholds.

Key Elements

ElementTypeDescriptionBusiness Rule
Location selectorInputDropdown to select location. Default: user’s assigned locationBRD 4.1
Inventory tableTableSKU, Product Name, Variant, Available, Reserved, In-Transit, Quarantine, Damaged, On-Hand (total), Reorder Point, WACBRD 4.1.5
Status breakdownPanelPer-row expandable showing qty by each status with last_status_change_atBRD 4.2.1
Low stock indicatorBadgeRed/amber badge when available_qty <= reorder_pointBRD 4.5
Min display qty warningBadgeAdvisory badge when available_qty < min_display_qty. Suggests transfer from location with highest stockBRD 4.2.4
FiltersPanelCategory, Brand, Stock Status (All/Low/Out/Overstock), Search by SKU/NameBRD 4.1
Balance equationPanelHeader showing: Available = On-Hand - Reserved - In-Transit - Quarantine - DamagedBRD 4.1.5
ExportButtonCSV export of current inventory snapshotBRD 4.17.2

Actions & Transitions

ActionNavigates ToRequires Role
Click product rowProduct inventory detail (movement history for this product+location)ALL
Click “New Adjustment”SCR-M04-15 Adjustment Request (product pre-selected)CASHIER+
Click “Request Transfer”SCR-M04-17 Transfer Create (destination pre-selected)MANAGER+
Click “Create Count”SCR-M04-09 Stock Count Session (location pre-selected)MANAGER+

G.7.3 Low Stock Alerts

AttributeValue
Screen IDSCR-M04-03
Product(s)MANAGER+
BRD Section(s)4.16
Database Tablesinventory_levels (R), products (R), variants (R), locations (R), purchase_orders (R)
State Machine(s)Alert Lifecycle (TRIGGERED → ACKNOWLEDGED → RESOLVED)
Appendix F Servicesinventory.alert.service, inventory.reorder.engine.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/inventory/alerts

Purpose

Displays all active inventory alerts across five types: Low Stock, Overstock, Shrinkage Threshold, Aging Inventory, and PO Overdue. Provides acknowledge/resolve workflow, auto-resolution tracking, and one-click actions to create POs or transfers from alert context.

Key Elements

ElementTypeDescriptionBusiness Rule
Alert tabsPanelTabs: All, Low Stock, Overstock, Shrinkage, Aging, PO Overdue. Count badges per tabBRD 4.16.1
Alert listTableAlert Type, Severity (CRITICAL/WARNING/INFO), Product, Location, Message, Triggered At, Status, Acknowledged ByBRD 4.16.2
Severity indicatorsBadgeRed=CRITICAL, Amber=WARNING, Blue=INFOBRD 4.16.1
Data snapshotPanelExpandable per alert showing key metrics at alert time (e.g., available_qty, reorder_point)BRD 4.16.2
One-click actionsButton“Create PO” (for low stock), “Create Transfer” (for overstock/imbalance), “View Count” (for shrinkage)BRD 4.16.1
Acknowledge buttonButtonMark alert as acknowledged — staff is aware and working on itBRD 4.16.3
Auto-resolved indicatorBadgeShows when alert was auto-resolved (e.g., stock received, sale occurred)BRD 4.16.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “Create PO” on low stock alertSCR-M04-04 PO Create (product + vendor pre-filled)BUYER+
Click “Create Transfer”SCR-M04-17 Transfer Create (product pre-filled)MANAGER+
Click “Acknowledge”Stays on page; alert status → ACKNOWLEDGEDMANAGER+
Click “View Count” on shrinkage alertSCR-M04-13 Count Results Review (count session linked)MANAGER+

G.7.4 PO Create / Edit

AttributeValue
Screen IDSCR-M04-04
Product(s)BUYER+
BRD Section(s)4.3
Database Tablespurchase_orders (RW), purchase_order_items (RW), products (R), variants (R), brands (R), locations (R)
State Machine(s)PO Lifecycle (DRAFT → PENDING_APPROVAL → SUBMITTED → PARTIALLY_RECEIVED → FULLY_RECEIVED → CLOSED / CANCELLED)
Appendix F Servicesinventory.po.command.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/inventory/purchase-orders/new, /inventory/purchase-orders/:id/edit

Purpose

Creates and edits purchase orders for inventory replenishment. Staff select a vendor, add line items with quantities and costs, set expected delivery dates, and submit for approval or directly to the vendor. Supports auto-generation from reorder alerts and PO templates.

Key Elements

ElementTypeDescriptionBusiness Rule
PO headerPanelPO number (auto: PO-YYYY-NNNNN), Vendor selector, Destination Location, Expected Date, NotesBRD 4.3.4
Vendor product pickerPanelShows vendor’s product catalog with vendor SKU, vendor cost, lead time. Search + filterBRD 4.3.3
Line items tableTableProduct, Variant, Vendor SKU, Qty Ordered, Unit Cost, Line Total. Inline editableBRD 4.3.5
PO summaryPanelLine count, subtotal, tax_amount, shipping_cost, total_amountBRD 4.3.4
Approval indicatorBadgeShows if PO total exceeds auto-approve threshold ($2,000 default). “Requires Manager Approval” warningBRD 4.3.2
Auto-generated flagBadge“Auto-Generated” badge if created by reorder engineBRD 4.5.2
Status barPanelCurrent status badge + available actions based on stateBRD 4.3.1
Landed cost sectionPanelFreight, duties, customs, handling fields. Allocation method selector (BY_UNIT/BY_VALUE/BY_WEIGHT)BRD 4.11.1

Wireframe

┌─────────────────────────────────────────────────────────────────────────┐
│ PURCHASE ORDER: PO-2026-00042                        [DRAFT ○] [Save] │
├─────────────────────────────────────────────────────────────────────────┤
│ Vendor: [Nike USA           ▼]    Destination: [HQ Warehouse    ▼]    │
│ Expected: [2026-03-15       📅]   Notes: [Spring restock order     ]  │
│ ⚠ Total exceeds $2,000 — Manager approval required on submit         │
├─────────────────────────────────────────────────────────────────────────┤
│ LINE ITEMS                                          [+ Add Product]   │
│ ┌─────┬──────────────────────┬────────┬─────┬──────────┬─────────────┐ │
│ │  #  │ Product / Variant    │ V-SKU  │ Qty │ Unit Cost│ Line Total  │ │
│ ├─────┼──────────────────────┼────────┼─────┼──────────┼─────────────┤ │
│ │  1  │ Oxford Shirt - S/Blu │ NK-4401│  20 │   $12.00 │    $240.00  │ │
│ │  2  │ Oxford Shirt - M/Blu │ NK-4402│  30 │   $12.00 │    $360.00  │ │
│ │  3  │ Oxford Shirt - L/Blu │ NK-4403│  25 │   $12.00 │    $300.00  │ │
│ │  4  │ Oxford Shirt - XL/Bl │ NK-4404│  15 │   $13.00 │    $195.00  │ │
│ │  5  │ Classic Polo - M/Wht │ NK-5501│  40 │   $10.00 │    $400.00  │ │
│ │  6  │ Classic Polo - L/Wht │ NK-5502│  35 │   $10.00 │    $350.00  │ │
│ └─────┴──────────────────────┴────────┴─────┴──────────┴─────────────┘ │
├─────────────────────────────────────────────────────────────────────────┤
│ COST ALLOCATION                     │ SUMMARY                          │
│ Freight:  [$500.00            ]     │ Subtotal:     $1,845.00          │
│ Duties:   [$300.00            ]     │ Tax:          $0.00              │
│ Customs:  [$100.00            ]     │ Shipping:     $500.00            │
│ Handling: [$80.00             ]     │ ────────────────────────         │
│ Method:   [BY_UNIT            ▼]    │ Total:        $2,345.00          │
├─────────────────────────────────────────────────────────────────────────┤
│ [Save Draft]  [Submit to Vendor ▶]                          [Cancel]  │
└─────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click “Save Draft”Stays on page; PO saved as DRAFTBUYER+
Click “Submit to Vendor”If total <= threshold: status → SUBMITTED. If > threshold: status → PENDING_APPROVALBUYER+
Click “Cancel PO”Stays on page; status → CANCELLEDMANAGER+
Click vendor nameSCR-M03-13 Vendor Management (vendor detail)MANAGER+
Click “Use Template”SCR-M04-06 PO Templates (select and apply)BUYER+

G.7.5 PO Approval / Track

AttributeValue
Screen IDSCR-M04-05
Product(s)MANAGER+
BRD Section(s)4.3
Database Tablespurchase_orders (RW), purchase_order_items (R), brands (R), locations (R)
State Machine(s)PO Lifecycle (DRAFT → PENDING_APPROVAL → SUBMITTED → PARTIALLY_RECEIVED → FULLY_RECEIVED → CLOSED / CANCELLED)
Appendix F Servicesinventory.po.command.service, inventory.po.query.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/inventory/purchase-orders

Purpose

Lists all purchase orders with status tracking, filtering, and approval workflow. Managers review and approve/reject POs exceeding the auto-approve threshold. Buyers track PO status from submission through receiving. Shows overdue PO alerts and expected delivery timelines.

Key Elements

ElementTypeDescriptionBusiness Rule
PO listTablePO Number, Vendor, Status, Location, Order Date, Expected Date, Total Value, Received %, Overdue flagBRD 4.3
Status filter tabsPanelAll, Draft, Pending Approval, Submitted, Partially Received, Fully Received, Closed, CancelledBRD 4.3.1
Approval queuePanelPOs in PENDING_APPROVAL status with Approve/Reject buttons. Shows PO total vs. thresholdBRD 4.3.2
Overdue indicatorBadgeRed badge when expected_date passed and status is SUBMITTED/PARTIALLY_RECEIVEDBRD 4.3.6
PO detail drawerPanelSlide-out panel showing full PO header + line items + receiving historyBRD 4.3
Timeline viewPanelVisual timeline of PO state transitions with timestamps and actorsBRD 4.3.1

Actions & Transitions

ActionNavigates ToRequires Role
Click “Approve” on pending POStays on page; PO status → SUBMITTEDMANAGER+
Click “Reject” on pending PORejection reason modal; PO status → REJECTED → DRAFT (for revision)MANAGER+
Click PO rowSCR-M04-04 PO Create/Edit (read-only if not DRAFT)BUYER+
Click “Receive”SCR-M04-07 Receiving & Inspection (PO pre-selected)CASHIER+
Click “+ New PO”SCR-M04-04 PO CreateBUYER+

G.7.6 PO Templates

AttributeValue
Screen IDSCR-M04-06
Product(s)BUYER+
BRD Section(s)4.3
Database Tablespurchase_orders (R), purchase_order_items (R), brands (R), products (R)
State Machine(s)
Appendix F Servicesinventory.po.command.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/inventory/purchase-orders/templates

Purpose

Manages reusable purchase order templates for recurring vendor orders. Templates store pre-configured vendor, product line items, and default quantities, allowing staff to create new POs from templates with one click. Reduces repetitive data entry for routine restocking.

Key Elements

ElementTypeDescriptionBusiness Rule
Template listTableTemplate Name, Vendor, Product Count, Last Used, Created ByBRD 4.3
Template detail formPanelName, Vendor (locked), line items (product, default qty, unit cost)BRD 4.3
“Use Template” buttonButtonCreates a new DRAFT PO pre-filled from template. Staff can modify before submittingBRD 4.3
Save as templateButtonSave current PO as reusable template (strips PO-specific dates and numbers)BRD 4.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “Use Template”SCR-M04-04 PO Create (pre-filled from template)BUYER+
Click template rowTemplate detail form (edit mode)MANAGER+
Click “+ New Template”Template detail form (create mode)MANAGER+

G.7.7 Receiving & Inspection

AttributeValue
Screen IDSCR-M04-07
Product(s)All Roles
BRD Section(s)4.4
Database Tablespurchase_orders (RW), purchase_order_items (RW), inventory_levels (RW), inventory_transactions (RW), products (R), variants (R)
State Machine(s)PO Lifecycle (SUBMITTED → PARTIALLY_RECEIVED → FULLY_RECEIVED)
Appendix F Servicesinventory.receiving.command.service
User RolesCASHIER, MANAGER, OWNER
Offline CapableNo — inventory updates require server
Route/inventory/receiving

Purpose

Processes inbound inventory from four source types: PO shipments, inter-store transfers, customer returns (return-to-stock), and vendor RMA replacements. Staff scan or enter received quantities, inspect items, flag discrepancies, and confirm receipt. Inventory is incremented and WAC is recalculated on confirmation.

Key Elements

ElementTypeDescriptionBusiness Rule
Source type selectorInputPO Receive / Transfer Receive / Return-to-Stock / RMA ReplacementBRD 4.4.1
PO/Transfer pickerInputSelect open PO or in-transit transfer to receive againstBRD 4.4
Line items tableTableProduct, Variant, Ordered Qty, Previously Received, Receiving Now, Discrepancy. Scanner-primary inputBRD 4.4.3
Scanner modePanelBarcode scanner auto-increments received qty per scan. Manual entry fallbackBRD 4.4.9
Inspection checklistPanelPer-line inspection: condition (GOOD/DAMAGED/WRONG_ITEM), notesBRD 4.4
Non-PO receivePanelReceive without PO: mandatory reason code (sample, gift, found, correction)BRD 4.4.6
Open receive modePanelAllows receiving items not on the PO — flags as unexpected and requires reasonBRD 4.4.4
WAC recalculation previewPanelShows current WAC, new landed cost, and projected new WAC after receiveBRD 4.11.2

Actions & Transitions

ActionNavigates ToRequires Role
Click “Confirm Receive”Stays on page; inventory incremented, WAC recalculated, PO status updatedCASHIER+
Click “Report Discrepancy”SCR-M04-08 Receiving Variance (pre-filled)CASHIER+
Click “Print Labels”SCR-M03-14 Label Printing (received products queued)ALL
Click “View PO”SCR-M04-04 PO Create/Edit (read-only)BUYER+

G.7.8 Receiving Variance

AttributeValue
Screen IDSCR-M04-08
Product(s)All Roles
BRD Section(s)4.4.5, 4.4.7
Database Tablespurchase_orders (R), purchase_order_items (R), inventory_transactions (R)
State Machine(s)
Appendix F Servicesinventory.receiving.command.service
User RolesCASHIER, MANAGER, OWNER
Offline CapableNo
Route/inventory/receiving/:id/variance

Purpose

Handles discrepancies between ordered/expected quantities and actually received quantities. Supports the triple approach: log a note (minor variance), auto-draft an RMA (defective items), or quarantine items for further inspection. Also manages over-shipment decisions (keep, return, or quarantine).

Key Elements

ElementTypeDescriptionBusiness Rule
Variance summaryTableProduct, Ordered Qty, Received Qty, Variance (+/-), Variance %, ResolutionBRD 4.4.5
Resolution actionsInputPer-line: Note Only / Draft RMA / Quarantine. Default based on variance typeBRD 4.4.5
Over-shipment handlerPanelFor positive variances: Accept & Add to Inventory / Return to Vendor / Quarantine for ReviewBRD 4.4.7
Condition notesInputFree-text notes per variance line explaining the discrepancyBRD 4.4.5
Auto-RMA draftButtonCreates draft RMA for defective items detected during receivingBRD 4.4.5
Variance historyTableHistorical receiving variances by vendor for performance trackingBRD 4.17.2

Actions & Transitions

ActionNavigates ToRequires Role
Click “Create RMA” for defective varianceSCR-M04-21 Vendor RMA (pre-filled from variance data)MANAGER+
Click “Accept Over-Shipment”Stays on page; inventory incremented for excess qtyMANAGER+
Click “Quarantine”Stays on page; items moved to QUARANTINE statusMANAGER+
Click “Save & Close”Returns to SCR-M04-07 ReceivingCASHIER+

G.7.9 Stock Count Session

AttributeValue
Screen IDSCR-M04-09
Product(s)All Roles
BRD Section(s)4.6
Database Tablesinventory_levels (R), inventory_transactions (R), products (R), variants (R), locations (R)
State Machine(s)Count Lifecycle (CREATED → IN_PROGRESS → REVIEW → APPROVED / CANCELLED)
Appendix F Servicesinventory.count.command.service, inventory.count.query.service
User RolesMANAGER, OWNER (create); CASHIER+ (count)
Offline CapablePartial (POS: scanner counting can work offline; sync on reconnect)
Route/inventory/counts/:id

Purpose

Primary interface for conducting physical inventory counts. Managers create count sessions specifying type, location, scope, and mode (Freeze/Snapshot). Staff perform scanner-primary counting or manual entry. The screen tracks progress, shows expected vs. counted quantities, and handles the complete count lifecycle.

Key Elements

ElementTypeDescriptionBusiness Rule
Count headerPanelCount number (CNT-YYYY-NNNNN), type (Full/Cycle/Scanner/Monthly/On-Demand), location, mode (FREEZE/SNAPSHOT), scope, status, assigned_toBRD 4.6.2
Mode indicatorBadgeFREEZE: “Sales Suspended at This Location” warning. SNAPSHOT: “Sales continue — reconciled at review”BRD 4.6.4
Count entry tableTableProduct, Variant, Expected Qty, Counted Qty, Variance, Variance %, Count Method (Scanner/Manual), NotesBRD 4.6.3
Scanner inputPanelActive barcode scanner listener. Each scan increments counted_qty by 1. Beep + product name confirmationBRD 4.6.5
Manual entry toggleButtonSwitch to manual qty entry for items with damaged/missing barcodesBRD 4.6.5
Section progressPanelFor scoped counts: progress bar showing sections/categories completed vs. remainingBRD 4.6.1
Unrecognized barcode handlerModal“Unknown barcode — search product manually?” with product searchBRD 4.6.5
Out-of-scope warningBadgeProducts scanned that are not in count scope — option to addBRD 4.6.5

Wireframe

┌─────────────────────────────────────────────────────────────────────────┐
│ STOCK COUNT: CNT-2026-00031          [IN_PROGRESS ●]  [FREEZE MODE ⚠] │
│ Location: Store A | Type: Cycle Count | Scope: Men's Tops             │
│ Assigned: Sarah M. | Started: 2026-03-01 08:15                        │
├─────────────────────────────────────────────────────────────────────────┤
│ ⚠ FREEZE MODE ACTIVE — Sales suspended at Store A                     │
├─────────────────────────────────────────────────────────────────────────┤
│ SCANNER INPUT: [Scan barcode or type SKU...          ]  [Manual Mode] │
│ Last scan: "Classic Oxford Shirt - M/Blue" → Count: 23                │
├─────────────────────────────────────────────────────────────────────────┤
│ SECTION PROGRESS: Men's Tops                    [████████░░░░] 67%    │
│ ┌──────────────────────┬──────┬─────────┬──────────┬──────┬─────────┐ │
│ │ Product / Variant    │ Exp. │ Counted │ Variance │ Var% │ Method  │ │
│ ├──────────────────────┼──────┼─────────┼──────────┼──────┼─────────┤ │
│ │ Oxford Shirt - S/Blu │   15 │      14 │       -1 │ -6.7%│ Scanner │ │
│ │ Oxford Shirt - M/Blu │   22 │      23 │       +1 │ +4.5%│ Scanner │ │
│ │ Oxford Shirt - L/Blu │   18 │      18 │        0 │  0.0%│ Scanner │ │
│ │ Oxford Shirt - XL/Bl │    8 │       6 │       -2 │  -25%│ Scanner │ │
│ │ Classic Polo - S/Wht │   12 │      -- │       -- │   -- │ Pending │ │
│ │ Classic Polo - M/Wht │   20 │      -- │       -- │   -- │ Pending │ │
│ │ Classic Polo - L/Wht │   15 │      -- │       -- │   -- │ Pending │ │
│ └──────────────────────┴──────┴─────────┴──────────┴──────┴─────────┘ │
├─────────────────────────────────────────────────────────────────────────┤
│ Counted: 4/7 items | Total scans: 61 | High variance: 1 item          │
├─────────────────────────────────────────────────────────────────────────┤
│ [Save Progress]  [Submit for Review ▶]                       [Cancel] │
└─────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click “Submit for Review”SCR-M04-13 Count Results Review (auto-navigates)CASHIER+
Click “Save Progress”Stays on page; progress saved, count remains IN_PROGRESSCASHIER+
Click “Cancel”Stays on page; confirmation dialog. Status → CANCELLED. If FREEZE: sales resumeMANAGER+
Scan barcodeStays on page; increments counted_qty for matched productCASHIER+

G.7.10 Count Freeze Manager

AttributeValue
Screen IDSCR-M04-10
Product(s)MANAGER+
BRD Section(s)4.6.4
Database Tablesinventory_levels (R), locations (R), products (R)
State Machine(s)
Appendix F Servicesinventory.count.command.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/counts/freeze

Purpose

Manages the FREEZE mode for inventory counts, controlling which locations have sales suspended during counting. Shows active freezes across all locations, provides ability to release freeze early, and manages queued transfers that are held until count completion.

Key Elements

ElementTypeDescriptionBusiness Rule
Active freezes listTableLocation, Count ID, Count Type, Start Time, Duration, Status, Queued Transfers countBRD 4.6.4
Freeze impact previewPanelBefore starting freeze: estimated duration, expected revenue impact, affected terminals countBRD 4.6.4
Queued transfersTableTransfers held during freeze — to/from the frozen locationBRD 4.6.4
POS terminal statusPanelPer-terminal display at frozen location: “Count Mode — Sales Suspended” message activeBRD 4.6.4
Emergency releaseButtonRelease freeze early — requires reason. Queued transfers process immediatelyBRD 4.6.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “Release Freeze”Stays on page; sales resume at location, queued transfers processMANAGER+
Click count rowSCR-M04-09 Stock Count SessionMANAGER+
Click queued transferSCR-M04-17 Transfer Create/Track (transfer detail)MANAGER+

G.7.11 Scanner Count Entry

AttributeValue
Screen IDSCR-M04-11
Product(s)CASHIER+
BRD Section(s)4.6.5
Database Tablesinventory_levels (R), products (R), variants (R)
State Machine(s)
Appendix F Servicesinventory.count.command.service
User RolesALL
Offline CapableYes (counts stored locally; synced when online)
Route/pos/count/:id

Purpose

POS-optimized barcode scanning interface for inventory counting. Designed for handheld scanner use with large text, audio feedback, and minimal interaction. Each scan increments the count by 1. Supports fallback to manual entry for items with damaged barcodes.

Key Elements

ElementTypeDescriptionBusiness Rule
Scanner listenerPanelActive barcode input field. Auto-focus. Each scan: beep + product name + running countBRD 4.6.5
Running count displayPanelLarge font: “Product XYZ: 23 counted” with +1 animation on each scanBRD 4.6.5
Count progressPanelItems counted vs. total expected items. Progress barBRD 4.6.5
Manual entry modeButtonSwitch to keyboard qty input for specific productBRD 4.6.5
Unknown barcode modalModalProduct search by SKU/name when barcode not recognizedBRD 4.6.5
Count summaryPanelTotal scans, unique products counted, estimated completion %BRD 4.6.5

Actions & Transitions

ActionNavigates ToRequires Role
Click “Submit for Review”SCR-M04-13 Count Results ReviewCASHIER+
Click “Save & Exit”Stays on count list; progress savedCASHIER+
Scan barcodeStays on page; increments count for matched productALL

G.7.12 RFID Count Manager

AttributeValue
Screen IDSCR-M04-12
Product(s)MANAGER+
BRD Section(s)4.6.8
Database Tablesrfid_scan_sessions (RW), rfid_scan_events (R), session_operators (RW), rfid_tags (R), inventory_levels (R), locations (R)
State Machine(s)RFID Count Session (same as stock count lifecycle)
Appendix F Servicesinventory.count.command.service, inventory.count.query.service
User RolesMANAGER, OWNER
Offline CapableNo (management side; Raptag mobile handles offline scanning)
Route/inventory/counts/rfid

Purpose

Management-side interface for RFID-assisted counting sessions conducted via the Raptag mobile application. Managers create RFID count sessions, assign sections to operators (up to 10), monitor real-time upload progress, review chunked sync status, and manage server-side deduplication of overlapping reads.

Key Elements

ElementTypeDescriptionBusiness Rule
RFID session listTableSession ID, Location, Type (full_inventory/cycle_count/spot_check), Status, Operator Count, Tag Reads, Sync %BRD 4.6.8
Operator assignmentPanelAdd operators (up to 10), assign sections (e.g., “Sarah: Men’s Tops”), track join/leave statusBRD 4.6.8
Chunked upload monitorPanelPer-operator: chunks uploaded, chunks pending, sync errors. 5,000 events per chunkBRD 4.6.8
Dedup resultsPanelTags scanned by multiple operators with RSSI comparison. Shows which read was keptBRD 4.6.8
Session completion checkBadge“All operators submitted” or “Waiting for: James (2 chunks pending)”BRD 4.6.8
EPC-to-product mappingTableEPC reads matched to products/variants via rfid_tag_mappingsBRD 4.6.8

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New RFID Session”Session creation form (location, type, operator assignment)MANAGER+
Click “View Results”SCR-M04-13 Count Results Review (RFID session data)MANAGER+
Click “Remove Operator”Stays on page; operator removed from session (data preserved)MANAGER+
Click operator rowOperator detail: sections assigned, chunks uploaded, tags readMANAGER+

G.7.13 Count Results Review

AttributeValue
Screen IDSCR-M04-13
Product(s)MANAGER+
BRD Section(s)4.6
Database Tablesinventory_levels (R), inventory_transactions (R), products (R), variants (R)
State Machine(s)Count Lifecycle (REVIEW stage)
Appendix F Servicesinventory.count.query.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/counts/:id/review

Purpose

Presents the variance report from a completed stock count for manager review before adjustments are applied. Shows expected vs. counted quantities for every product in scope, highlights high-variance items, and provides per-line accept/reject controls. For SNAPSHOT mode, displays reconciliation adjustments for sales and transfers that occurred during the count.

Key Elements

ElementTypeDescriptionBusiness Rule
Variance summaryPanelTotal items counted, items with variance, total positive variance, total negative variance, net variance, variance value at costBRD 4.6.3
Variance tableTableProduct, Variant, Expected Qty, Counted Qty, Variance, Variance %, Count Method (Scanner/Manual/RFID), Accept/Reject toggle, NotesBRD 4.6.3
High-variance highlightBadgeRed highlight on lines where variance % exceeds shrinkage_threshold_pct (default 5%)BRD 4.16.1
SNAPSHOT reconciliationPanelFor SNAPSHOT mode: shows sales_during_count, receives_during_count, adjusted_expected_qtyBRD 4.6.4
Cost impact previewPanelTotal cost impact of accepting all variances (positive and negative)BRD 4.7.2
Count method breakdownPanelPercentage of items counted via Scanner vs. Manual vs. RFIDBRD 4.6.5

Actions & Transitions

ActionNavigates ToRequires Role
Click “Approve All Adjustments”SCR-M04-14 Count Approval (confirmation)MANAGER+
Click “Reject” on individual lineStays on page; line excluded from adjustmentMANAGER+
Click “Request Recount”SCR-M04-09 Stock Count Session (new count for specific items)MANAGER+
Click “Export Variance Report”Downloads CSV/PDF of variance dataMANAGER+

G.7.14 Count Approval

AttributeValue
Screen IDSCR-M04-14
Product(s)MANAGER+
BRD Section(s)4.6
Database Tablesinventory_levels (RW), inventory_transactions (RW), products (R), variants (R)
State Machine(s)Count Lifecycle (REVIEW → APPROVED)
Appendix F Servicesinventory.count.command.service, inventory.level.adjustment.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/counts/:id/approve

Purpose

Final confirmation step for applying count variance adjustments to inventory. Displays a summary of all accepted adjustments, the total cost impact, and requires manager confirmation. On approval, inventory quantities are updated, COUNT_ADJUST movements are logged, and if FREEZE mode was active, sales resume at the location.

Key Elements

ElementTypeDescriptionBusiness Rule
Adjustment summaryPanelTotal lines to adjust, net quantity change, total cost impact (at WAC), approved_by fieldBRD 4.6
Accepted adjustments listTableProduct, Variant, Old Qty, New Qty, Change, Cost Impact — only accepted lines shownBRD 4.6.3
Freeze release indicatorBadge“Approving will release FREEZE and resume sales at [Location]” (if FREEZE mode)BRD 4.6.4
Confirmation checkboxInput“I confirm these inventory adjustments are accurate” — required before approve button enablesBRD 4.6
Movement log previewPanelPreview of COUNT_ADJUST movement records that will be createdBRD 4.12.1

Actions & Transitions

ActionNavigates ToRequires Role
Click “Approve & Apply”Stays on page; inventory updated, movements logged, count status → APPROVED. If FREEZE: sales resumeMANAGER+
Click “Back to Review”SCR-M04-13 Count Results ReviewMANAGER+
Click “Cancel Count”Stays on page; count status → CANCELLED, no inventory changes. If FREEZE: sales resumeMANAGER+

G.7.15 Adjustment Request

AttributeValue
Screen IDSCR-M04-15
Product(s)All Roles
BRD Section(s)4.7
Database Tablesinventory_levels (R), inventory_transactions (R), products (R), variants (R), locations (R)
State Machine(s)Adjustment Workflow (PENDING → APPROVED / REJECTED)
Appendix F Servicesinventory.level.adjustment.service
User RolesALL (create); MANAGER+ (approve)
Offline CapableNo — requires server for submission
Route/inventory/adjustments/new

Purpose

Staff submit manual inventory adjustment requests when they discover discrepancies between system quantities and physical reality outside of a formal stock count. All adjustments require manager approval before inventory changes. Supports positive adjustments (found stock) and negative adjustments (shrinkage, damage, theft).

Key Elements

ElementTypeDescriptionBusiness Rule
Product selectorInputSearch by SKU, barcode, or name. Shows current available qty at selected locationBRD 4.7.2
Location selectorInputLocation where adjustment appliesBRD 4.7.2
Qty changeInputPositive (found stock) or negative (shrinkage/damage). Must not be 0BRD 4.7.2
Reason code selectorInputStandard codes: DAMAGED, THEFT, COUNT_CORRECTION, SAMPLE, WRITE_OFF, FOUND_STOCK, RETURN_TO_STOCK, OTHER + tenant custom codesBRD 4.7.3
NotesInputFree-text explanation. Mandatory when reason code = OTHER or custom code has requires_notes=trueBRD 4.7.2
Cost impact previewPanelCalculated: qty_change x weighted_avg_cost. Shows dollar impact before submissionBRD 4.7.2
Pending adjustmentsTableList of user’s pending adjustments with status trackingBRD 4.7.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “Submit for Approval”Stays on page; adjustment created as PENDING. Notification sent to managersALL
Click pending adjustment rowAdjustment detail view (read-only until approved/rejected)ALL
Click “View History”SCR-M04-22 Inventory Reports (adjustment history filter)MANAGER+

G.7.16 Adjustment Approval

AttributeValue
Screen IDSCR-M04-16
Product(s)MANAGER+
BRD Section(s)4.7
Database Tablesinventory_levels (RW), inventory_transactions (RW), products (R), variants (R)
State Machine(s)Adjustment Workflow (PENDING → APPROVED / REJECTED)
Appendix F Servicesinventory.level.adjustment.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/adjustments/approve

Purpose

Manager queue for reviewing and approving/rejecting pending inventory adjustment requests. Shows adjustment details including product, location, quantity change, reason code, cost impact, and requester information. Approved adjustments immediately update inventory quantities and create movement records.

Key Elements

ElementTypeDescriptionBusiness Rule
Pending queueTableAdjustment #, Product, Location, Qty Change, Reason Code, Requested By, Date, Cost Impact, Days PendingBRD 4.7.1
Adjustment detailPanelFull detail: current qty, proposed new qty, reason, notes, cost impact, requester infoBRD 4.7.2
Approve buttonButtonApplies adjustment to inventory, creates ADJUSTMENT_UP or ADJUSTMENT_DOWN movementBRD 4.7.1
Reject buttonButtonRequires rejection reason. Inventory unchanged. Requester notifiedBRD 4.7.1
Concurrent adjustment warningBadgeWarning when multiple pending adjustments exist for same product+locationBRD 4.7.4
Approval historyTableRecently approved/rejected adjustments for audit trailBRD 4.7.5

Actions & Transitions

ActionNavigates ToRequires Role
Click “Approve”Stays on page; inventory updated, movement logged, requester notifiedMANAGER+
Click “Reject”Rejection reason modal; inventory unchanged, requester notifiedMANAGER+
Click product linkSCR-M04-02 Inventory List (filtered to product+location)MANAGER+
Click “View All History”SCR-M04-22 Inventory Reports (adjustment history)MANAGER+

G.7.17 Transfer Create / Track

AttributeValue
Screen IDSCR-M04-17
Product(s)MANAGER+
BRD Section(s)4.8
Database Tablestransfer_orders (RW), transfer_order_items (RW), inventory_levels (RW), inventory_transactions (RW), locations (R), products (R), variants (R)
State Machine(s)Transfer Lifecycle (REQUESTED → APPROVED → PICKING → SHIPPED → IN_TRANSIT → RECEIVED → COMPLETED / REJECTED / CANCELLED)
Appendix F Servicesinventory.transfer.command.service, inventory.transfer.query.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/transfers

Purpose

Creates and tracks inter-store inventory transfers. Supports both Pull model (destination requests from source) and Push model (HQ pushes to stores). Full lifecycle from request through pick, ship, transit, receive, and verification. Includes auto-suggest transfer recommendations based on sales velocity imbalances.

Key Elements

ElementTypeDescriptionBusiness Rule
Transfer listTableTransfer #, Source, Destination, Direction (PULL/PUSH), Status, Priority, Shipped Date, Items Count, Tracking #BRD 4.8.3
Status filter tabsPanelAll, Requested, Approved, Picking, Shipped, In-Transit, Received, Completed, CancelledBRD 4.8.1
Create transfer formModalSource location, Destination location, Direction (PULL/PUSH), Priority (Normal/Urgent/Customer Request), line items (product, qty_requested)BRD 4.8.3
Auto-suggest panelPanelSystem recommendations: product, source (highest stock), destination (lowest stock), suggested qty, days-of-supply comparisonBRD 4.8.7
Pick listPanelFor PICKING status: items to pick with scan verificationBRD 4.8.1
Ship confirmationPanelEnter qty_shipped per line, tracking_number, carrier. Source inventory decrementedBRD 4.8.4
Receive confirmationPanelEnter qty_received per line, condition (GOOD/DAMAGED/WRONG_ITEM), variance notesBRD 4.8.4

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Transfer”Transfer creation modalMANAGER+
Click “Approve” on requested transferStays on page; status → APPROVED, pick list generatedMANAGER+ (source location)
Click “Ship”Stays on page; inventory decremented at source, status → SHIPPEDMANAGER+
Click “Receive”Receive confirmation panel; inventory incremented at destinationMANAGER+
Click “View Suggestions”Auto-suggest panel with rebalancing recommendationsMANAGER+

G.7.18 Reorder Configuration

AttributeValue
Screen IDSCR-M04-18
Product(s)MANAGER+
BRD Section(s)4.5
Database Tablesinventory_levels (RW), products (R), variants (R), locations (R), purchase_orders (R)
State Machine(s)
Appendix F Servicesinventory.reorder.engine.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/reorder

Purpose

Configures automatic reorder point calculation and draft PO generation. Displays velocity-based reorder points per product per location, allows static overrides by managers, monitors dead stock detection, and shows auto-generated draft POs for review. Controls the reorder engine’s background job schedule and parameters.

Key Elements

ElementTypeDescriptionBusiness Rule
Reorder points tableTableProduct, Location, Current Qty, Calculated Reorder Point, Override Value (if set), Days of Supply, Velocity (90d), Override Active (Y/N)BRD 4.5.1
Static override formModalProduct, Location, override_reorder_point, override_reason (mandatory). Visual indicator shows calculated vs. overrideBRD 4.5.3
Auto-PO queueTableAuto-generated draft POs awaiting review. Badge: “N draft POs auto-generated”BRD 4.5.2
Dead stock listTableProducts with zero velocity for 90+ days. Actions: Markdown, Transfer, Write-Off, DismissBRD 4.5.4
Override auditTableActive overrides: product, location, override value, calculated value, reason, set by, set date, days activeBRD 4.5.5
Reorder engine configPanelSafety stock calculation (1.65 sigma), velocity window (90d), check frequency, account_for_open_pos toggleBRD 4.5.1

Actions & Transitions

ActionNavigates ToRequires Role
Click “Set Override”Override form modalMANAGER+
Click “Remove Override”Stays on page; returns to dynamic calculationMANAGER+
Click auto-PO rowSCR-M04-04 PO Create (auto-generated PO, editable)BUYER+
Click dead stock “Transfer”SCR-M04-17 Transfer Create (product pre-filled)MANAGER+
Click dead stock “Markdown”SCR-M03-06 Markdown Workflow (product pre-filled)MANAGER+

G.7.19 Reason Codes Management

AttributeValue
Screen IDSCR-M04-19
Product(s)OWNER
BRD Section(s)4.7.3
Database Tablesinventory_transactions (R)
State Machine(s)
Appendix F Servicesinventory.level.adjustment.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/reason-codes

Purpose

Manages tenant-defined custom reason codes for inventory adjustments, extending the standard set (DAMAGED, THEFT, COUNT_CORRECTION, etc.). Custom codes appear alongside standard codes in all adjustment workflows and reports. Supports direction constraints, mandatory notes, and deactivation (soft delete).

Key Elements

ElementTypeDescriptionBusiness Rule
Standard codes tableTableCode, Display Name, Direction, Description — read-only, system-definedBRD 4.7.3
Custom codes tableTableCode, Display Name, Direction (POSITIVE/NEGATIVE/BOTH), Requires Notes, Sort Order, Status (Active/Inactive), Usage CountBRD 4.7.3
Custom code formModalcode (uppercase, alphanumeric + underscore), display_name, description, direction, requires_notes, sort_orderBRD 4.7.3
Usage analyticsPanelPer-code: adjustment count, total qty impact, total cost impact, last used dateBRD 4.7.5
Code validationBadgePrevents duplicate codes and conflicts with standard codesBRD 4.7.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New Reason Code”Custom code form modalMANAGER+
Click custom code rowCustom code form modal (edit mode)MANAGER+
Click “Deactivate”Stays on page; code hidden from dropdown but preserved in historical recordsMANAGER+

G.7.20 Serial Number Tracking

AttributeValue
Screen IDSCR-M04-20
Product(s)All Roles
BRD Section(s)4.10
Database Tablesproducts (R), variants (R), inventory_levels (R), inventory_transactions (R), locations (R)
State Machine(s)Serial Status (IN_STOCK → SOLD → RETURNED → IN_STOCK / RMA / WRITE_OFF)
Appendix F Servicesinventory.serial-lot.command.service
User RolesCASHIER, MANAGER, OWNER
Offline CapableNo
Route/inventory/serials

Purpose

Manages serial number and lot/batch tracking for products that require individual unit traceability. Provides serial number lookup, status history, customer association, and recall support. Enforces serial capture at receiving and sale for serial-tracked products.

Key Elements

ElementTypeDescriptionBusiness Rule
Serial searchInputSearch by serial number, product SKU, or customer name. Returns full serial historyBRD 4.10.1
Serial detailPanelSerial number, product, current status (IN_STOCK/SOLD/RETURNED/RMA/WRITE_OFF), current location, received_at, received_via, sold_at, sold_to customer, sale_order_idBRD 4.10.1
Serial status timelinePanelVisual timeline of serial status changes with timestamps, actors, and source documentsBRD 4.10.1
Lot inventory tableTableLot number, product, location, qty_received, qty_on_hand, qty_sold, received_date, expiry_date, age (days), source POBRD 4.10.2
Recall lookupPanelEnter lot number → shows all units: in stock (by location), sold (customer, date, order), returnedBRD 4.10.2
Warranty lookupPanelEnter serial → shows customer, purchase date, location, order number for warranty claimsBRD 4.10.3

Actions & Transitions

ActionNavigates ToRequires Role
Click serial in resultsSerial detail panel with full historyALL
Click customer linkCustomer detail screen (from sales module)MANAGER+
Click order linkOrder detail screen (from sales module)MANAGER+
Click “Recall Report”Downloads lot trace report (CSV/PDF)MANAGER+

G.7.21 Vendor RMA

AttributeValue
Screen IDSCR-M04-21
Product(s)MANAGER+
BRD Section(s)4.9
Database Tablespurchase_orders (R), inventory_levels (RW), inventory_transactions (RW), products (R), variants (R), brands (R)
State Machine(s)RMA Lifecycle (DRAFT → SUBMITTED → VENDOR_APPROVED/VENDOR_REJECTED → SHIPPED_BACK → CREDIT_RECEIVED/REPLACEMENT_RECEIVED → CLOSED)
Appendix F Servicesinventory.rma.command.service
User RolesMANAGER, OWNER, BUYER
Offline CapableNo
Route/inventory/rma

Purpose

Manages vendor return merchandise authorizations for both defective returns and overstock returns. Tracks the full RMA lifecycle from draft through vendor response, shipping, and credit/replacement resolution. Inventory is decremented only when items are physically shipped back to the vendor.

Key Elements

ElementTypeDescriptionBusiness Rule
RMA listTableRMA #, Vendor, Type (DEFECTIVE_RETURN/OVERSTOCK_RETURN), Status, Source Location, Total Value, Credit Amount, Days OpenBRD 4.9.1
RMA type selectorInputDefective Return (inspection required) or Overstock Return (vendor agreement required)BRD 4.9.6
RMA detail formPanelRMA header: vendor, source_location, reason, notes. For overstock: vendor_agreement_ref, restocking_fee_pctBRD 4.9.2
Line items tableTableProduct, Variant, Qty, Unit Cost, Line Total, Condition Notes, Inspection ResultBRD 4.9.2
Inspection resultInputPer-line: CONFIRMED_DEFECTIVE, COSMETIC_DAMAGE, NOT_AS_DESCRIBED, NOT_INSPECTED (overstock only)BRD 4.9.2
Credit calculatorPanelFor overstock: Gross Credit, Restocking Fee (%), Restocking Fee Amount, Net CreditBRD 4.9.6
Status timelinePanelVisual progression through RMA states with timestampsBRD 4.9.1
Ship back formPanelTracking number, ship date. Inventory decremented on shipBRD 4.9.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “+ New RMA”RMA detail form (create mode)MANAGER+
Click “Submit to Vendor”Stays on page; status → SUBMITTED, line items lockedMANAGER+
Click “Mark Vendor Approved”Stays on page; status → VENDOR_APPROVEDMANAGER+
Click “Ship Back”Ship back form; inventory decremented at source locationMANAGER+
Click “Record Credit”Credit amount entry; status → CREDIT_RECEIVEDBUYER+
Click “Receive Replacement”Creates linked PO for replacement items; status → REPLACEMENT_RECEIVEDBUYER+

G.7.22 Inventory Reports

AttributeValue
Screen IDSCR-M04-22
Product(s)MANAGER+
BRD Section(s)4.17.2
Database Tablesinventory_levels (R), inventory_transactions (R), purchase_orders (R), transfer_orders (R), products (R), variants (R), locations (R), brands (R)
State Machine(s)
Appendix F Servicesinventory.report.query.service, inventory.movement.query.service
User RolesMANAGER, OWNER, BUYER (scoped by role)
Offline CapableNo
Route/inventory/reports

Purpose

Centralized inventory reporting hub providing access to all 33 inventory reports defined in the master report suite. Supports filtering by location, category, brand, vendor, date range, and custom grouping keys. All reports exportable to CSV and PDF with role-based access control.

Key Elements

ElementTypeDescriptionBusiness Rule
Report catalogPanel33 reports organized by category: Stock Levels, Purchase Orders, Receiving, Counting, Adjustments, Transfers, RMA, Costing, Serial/Lot, AlertsBRD 4.17.2
Report builderPanelSelect report → configure filters (location, category, brand, date range) → generateBRD 4.17.2
Common filtersInputLocation (All/specific), Category, Brand, Vendor, Date Range, StatusBRD 4.17.2
Grouping keysInputPer-report grouping options (e.g., by Location, by Category, by Vendor)BRD 4.17.2
Report outputTableTabular results with sortable columns and inline drill-downBRD 4.17.2
Export optionsButtonCSV, PDF. Schedule recurring reports (email delivery)BRD 4.17.2
Access control indicatorBadgeShows which reports are available to current user roleBRD 4.17.3

Actions & Transitions

ActionNavigates ToRequires Role
Click report in catalogReport builder with report-specific filter optionsMANAGER+ (scoped)
Click “Export CSV”Downloads report data as CSVMANAGER+
Click “Export PDF”Downloads formatted PDF reportMANAGER+
Click “Schedule Report”Report scheduling modal (frequency, recipients)MANAGER+
Click product/SKU in resultsSCR-M04-02 Inventory List (filtered) or SCR-M03-02 Product DetailMANAGER+

G.7.23 Reservation Management

AttributeValue
Screen IDSCR-M04-23
Product(s)MANAGER+
BRD Section(s)4.13
Database Tablesinventory_levels (RW), products (R), variants (R), locations (R)
State Machine(s)Reservation Lifecycle (ACTIVE → COMMITTED / RELEASED / EXPIRED)
Appendix F Servicesinventory.reservation.command.service
User RolesMANAGER, OWNER
Offline CapableNo
Route/inventory/reservations

Purpose

Manages and monitors all active inventory reservations across five types: Sale Cart, Parked Transaction, Transfer, Online Order, and Hold-for-Pickup. Provides visibility into reserved quantities, allows manual release of stuck reservations, and monitors hold-for-pickup expirations with countdown timers.

Key Elements

ElementTypeDescriptionBusiness Rule
Reservation type tabsPanelAll, Sale Cart, Parked Transaction, Transfer, Online Order, Hold-for-Pickup. Count badges per tabBRD 4.2.2
Active reservations tableTableProduct, Variant, Location, Qty Reserved, Type, Status, Source Document, Reserved By, Reserved At, Expires AtBRD 4.2.2
Hold-for-pickup countdownPanelOrders with pickup holds showing countdown timers. Reminder sent at 2 days before expiryBRD 4.13.4
Expired reservationsTableRecently expired reservations: auto-released with reason. Stock returned to AVAILABLEBRD 4.2.2
Manual releaseButtonRelease stuck reservation (e.g., abandoned cart, system error). Requires reasonBRD 4.2.2
Reservation impact summaryPanelTotal reserved qty across all types, breakdown by location, impact on available stockBRD 4.1.5
Parked sale warningsPanelProducts with parked sale reservations showing terminal and sale referenceBRD 4.13.3

Actions & Transitions

ActionNavigates ToRequires Role
Click “Release” on reservationStays on page; reservation released, stock returns to AVAILABLE. Requires reasonMANAGER+
Click source document linkNavigates to source: sale detail, parked sale, transfer, or orderMANAGER+
Click “Extend Hold” on pickupStays on page; extends hold expiry (max 30 days total)MANAGER+
Click “View Expired”Switches to expired reservations tableMANAGER+

G.8 Module 5: Setup & Configuration Screens (22 Screens)

BRD Sections: 5.1-5.21 | Appendix F: §F.8 (21 services) | Pattern: Standard CRUD

Cross-Reference: See Ch 05, Sections 5.1-5.21 for business rules. See Ch 08, Domains 8-16 for table schemas. See Appendix F, §F.8 for service breakdown.


G.8.1 Onboarding Wizard (13 Steps)

AttributeValue
Screen IDSCR-M05-01
Product(s)OWNER
BRD Section(s)5.20
Database Tablestenants (R/W), locations (R/W), users (R/W), registers (R/W), tax_jurisdictions (R/W), tax_rates (R/W), tenant_settings (R/W), roles (R/W), role_permissions (R/W), devices (R/W), payment_terminals (R/W)
State Machine(s)5.20.4 Onboarding State Tracking
Appendix F Servicessetup.onboarding.wizard.service, setup.settings.crud.service, setup.location.crud.service, setup.user.crud.service, setup.register.crud.service, setup.tax.crud.service
User RolesOWNER
Offline CapableNo
Route/admin/onboarding

Purpose

The Onboarding Wizard is a 13-step guided setup workflow that provisions a new tenant from initial registration through operational go-live readiness. It ensures every required configuration area is addressed before the tenant begins processing transactions. Steps 1-5 and 7 and 9 are mandatory for go-live; remaining steps are recommended but deferrable.

Key Elements

ElementTypeDescriptionBusiness Rule
Step indicator barPanelHorizontal progress bar showing all 13 steps with completion status (green = complete, grey = pending, yellow = skipped)BRD 5.20.1
Current step contentPanelDynamic content area rendering the form fields for the active stepBRD 5.20.2
Step navigation buttonsButton“Back” and “Next” buttons to move between steps; “Skip” for optional stepsBRD 5.20.2
Go-Live Checklist panelPanelStep 13: automated validation of 9 mandatory checks and 7 advisory checks with pass/fail indicatorsBRD 5.20.3
Mandatory check indicatorsBadgeRed/green badges for each of the 9 mandatory checks (locations, registers, users, tax, payment, email, currency, timezone)BRD 5.20.3
Advisory warning listPanelYellow warnings for recommended but non-blocking checks (Shopify, label printers, receipt customisation)BRD 5.20.3
“Go Live” buttonButtonEnabled only when all 9 mandatory checks pass; activates tenant for live operationsBRD 5.20.3
Progress persistenceBadgeDisplays “Step X of 13” with auto-save; wizard state restored on returnBRD 5.20.4

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ NEXUS ADMIN — Onboarding Wizard                          [Will] [?] [X]   │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                             │
│  ● ● ● ● ● ○ ○ ○ ○ ○ ○ ○ ○     Step 5 of 13: Users & Roles               │
│  1 2 3 4 5 6 7 8 9 10 11 12 13                                             │
│                                                                             │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                             │
│  CREATE USERS                                                               │
│  ┌─────────────────────────────────────────────────────────────────┐        │
│  │ Display Name    [________________________]                      │        │
│  │ Email           [________________________]                      │        │
│  │ PIN (4-6 digit) [______]                                        │        │
│  │ Role            [OWNER        ▼]                                │        │
│  │ Location        [Garden Mall  ▼]  ☑ Primary                    │        │
│  │                                          [+ Add User]           │        │
│  └─────────────────────────────────────────────────────────────────┘        │
│                                                                             │
│  CREATED USERS                                                              │
│  ┌──────────────────┬──────────┬─────────┬──────────────┐                  │
│  │ Name             │ Role     │ PIN     │ Location     │                  │
│  ├──────────────────┼──────────┼─────────┼──────────────┤                  │
│  │ Will Johnson     │ OWNER    │ ****    │ Garden Mall  │                  │
│  │ Sarah Adams      │ MANAGER  │ ****    │ Heritage Mall│                  │
│  └──────────────────┴──────────┴─────────┴──────────────┘                  │
│                                                                             │
│                                          [◄ Back]  [Skip]  [Next ►]        │
└─────────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Complete Step 13 + Go LiveSCR-M05-02 System SettingsOWNER
Skip optional stepNext wizard stepOWNER
Click “Back”Previous wizard stepOWNER
Abandon wizard (close)Nexus POS Dashboard (wizard progress saved)OWNER

G.8.2 System Settings / Branding

AttributeValue
Screen IDSCR-M05-02
Product(s)OWNER
BRD Section(s)5.2
Database Tablestenant_settings (R/W), tenants (R)
State Machine(s)None
Appendix F Servicessetup.settings.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/general

Purpose

The System Settings screen provides tenant-level identity, operational defaults, and visual branding configuration. Administrators configure the company name, logo, timezone, date format, session policies, and customer-facing visual identity. Settings are organised into three tabs: Core, Operational, and Branding.

Key Elements

ElementTypeDescriptionBusiness Rule
Tenant name inputInputTrading name displayed in headers and reports (max 100 chars)BRD 5.2.1
Legal entity name inputInputRegistered business name for invoices (max 200 chars)BRD 5.2.1
Company logo uploadInputPNG/SVG upload with preview (max 2MB, min 200x200px)BRD 5.2.1
Default timezone selectorInputIANA timezone dropdown; applies to all locations unless overriddenBRD 5.2.1
Base currency displayBadgeRead-only after first transaction; shows ISO 4217 code (e.g., USD)BRD 5.2.1 — immutable after first transaction
Auto-logout timeoutInputMinutes of inactivity before POS session logout (5-120 range)BRD 5.2.2
Failed login lockoutInputMax consecutive failed attempts before lockout (default: 5)BRD 5.2.2
Primary/Accent colour pickersInputHex colour selectors for brand_primary_color and brand_accent_colorBRD 5.2.4
Login background image uploadInputJPG/PNG (max 5MB, 1920x1080 recommended)BRD 5.2.4
Business hours tableTablePer-location, per-day-of-week open/close times with is_closed toggleBRD 5.2.3
Holiday calendarTableDate, name, applies_to, modified hours, recurring flagBRD 5.2.3

Actions & Transitions

ActionNavigates ToRequires Role
Save SettingsSame screen (confirmation toast)ADMIN+
Upload logoSame screen (preview updates)ADMIN+
Manage Business HoursInline editor expandsADMIN+
Manage Holiday CalendarModal dialogADMIN+

G.8.3 Location Management

AttributeValue
Screen IDSCR-M05-03
Product(s)OWNER
BRD Section(s)5.4
Database Tableslocations (R/W), tax_jurisdictions (R), tenant_settings (R)
State Machine(s)None
Appendix F Servicessetup.location.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/locations

Purpose

The Location Management screen defines the physical topology of the tenant’s retail operation. Administrators create, edit, and deactivate store locations and warehouse facilities. Every inventory balance, register, user assignment, and transaction is scoped to a location, making this a foundational configuration screen.

Key Elements

ElementTypeDescriptionBusiness Rule
Location list tableTableSortable table of all locations with code, name, type, city, statusBRD 5.4
Add Location buttonButtonOpens modal to create new STORE or WAREHOUSE locationBRD 5.4.1
Location type selectorInputDropdown: STORE or WAREHOUSE; warehouses cannot have registersBRD 5.4.1
Address fieldsInputStreet, city, state, ZIP, country (ISO 3166-1 alpha-2)BRD 5.4.2
Tax jurisdiction assignmentInputDropdown linking location to a tax_jurisdiction recordBRD 5.4.2 — tax_jurisdiction_id required
Timezone overrideInputIANA timezone; overrides tenant default for this locationBRD 5.4.2
Franchise flagInputCheckbox for is_franchise (different reporting/fee rules)BRD 5.4.2
Sort orderInputInteger for display ordering in dropdowns and reportsBRD 5.4.2
Deactivate toggleButtonSets is_active=false; prevents new transactions at locationBRD 5.4.2

Actions & Transitions

ActionNavigates ToRequires Role
Add LocationModal form (stays on screen)ADMIN+
Edit LocationInline edit / modalADMIN+
View Location RegistersSCR-M05-08 Register Management (filtered)ADMIN+
Deactivate LocationConfirmation dialogOWNER

G.8.4 User Management

AttributeValue
Screen IDSCR-M05-04
Product(s)MANAGER+
BRD Section(s)5.5
Database Tablestenant_users (R/W), users (R/W), roles (R), locations (R)
State Machine(s)None
Appendix F Servicessetup.user.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/users

Purpose

The User Management screen provides creation, editing, and deactivation of user accounts across the tenant. Each user represents a staff member who interacts with the POS system. Administrators assign roles, set PINs, configure location assignments, and manage commission rates from this screen.

Key Elements

ElementTypeDescriptionBusiness Rule
User list tableTableAll users with display name, email, role, primary location, status, last loginBRD 5.5.1
Add User buttonButtonOpens form to create new user with email, PIN, role, and locationBRD 5.5.1
Email inputInputUnique per tenant; used for standard loginBRD 5.5.1
PIN inputInput4-6 digit numeric PIN for POS login; unique per tenant; stored as bcrypt hashBRD 5.5.1
Role selectorInputDropdown: OWNER, ADMIN, MANAGER, STAFF, BUYERBRD 5.5.3
Location assignment panelPanelMulti-select locations with primary location toggleBRD 5.5.2
Commission rate inputInputDecimal percentage (e.g., 5.00 for 5%); null = no commissionBRD 5.5.1
Deactivate/Reactivate toggleButtonSets is_active; deactivation invalidates all active sessionsBRD 5.5.1
Failed login count badgeBadgeShows current failed_login_count and locked_until statusBRD 5.5.1
Reset lockout buttonButtonClears failed_login_count and locked_until for locked usersBRD 5.5.5

Actions & Transitions

ActionNavigates ToRequires Role
Add UserModal form (stays on screen)ADMIN+
Edit UserInline edit / detail panelADMIN+
View User ActivitySCR-M05-21 Audit Log Viewer (filtered by user)ADMIN+
Manage RolesSCR-M05-05 Role & Permission ConfigADMIN+

G.8.5 Role & Permission Config

AttributeValue
Screen IDSCR-M05-05
Product(s)OWNER
BRD Section(s)5.5
Database Tablesroles (R/W), role_permissions (R/W), tenant_users (R)
State Machine(s)None
Appendix F Servicessetup.role.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/roles

Purpose

The Role & Permission Config screen provides granular control over which capabilities each role has access to. Administrators view and edit the feature toggle matrix for all five predefined roles (OWNER, ADMIN, MANAGER, STAFF, BUYER) and can create custom roles by duplicating and modifying an existing role’s permissions.

Key Elements

ElementTypeDescriptionBusiness Rule
Role list sidebarPanelList of all roles with user count badge per roleBRD 5.5.3
Feature toggle matrixTableGrid of feature_code rows x role columns with toggle switchesBRD 5.5.4
Permission descriptionPanelShows description of selected feature code on hover/clickBRD 5.5.4
OWNER lock indicatorBadgeShows locked toggles for OWNER role (manage_settings, manage_users always true)BRD 5.5.4 — OWNER cannot lose manage_settings/manage_users
Duplicate role buttonButtonCreates custom role from existing role’s toggles (is_system=false)BRD 5.5.4
User count per roleBadgeNumber of active users assigned to each roleBRD 5.5.3

Actions & Transitions

ActionNavigates ToRequires Role
Toggle feature permissionSame screen (real-time save)ADMIN+
Create custom roleSame screen (new role appears in sidebar)ADMIN+
Delete custom roleConfirmation dialog (only if no users assigned)OWNER
View users with roleSCR-M05-04 User Management (filtered by role)ADMIN+

G.8.6 Login / Authentication

AttributeValue
Screen IDSCR-M05-06
Product(s)All Roles
BRD Section(s)5.5
Database Tablesusers (R), tenant_users (R), roles (R), role_permissions (R), tenant_settings (R)
State Machine(s)7.12 Connectivity States
Appendix F Servicescrosscutting.auth.service
User RolesAll (unauthenticated)
Offline CapableYes (POS terminal only) — Cached credentials allow PIN login when API is unreachable; standard email/password login requires connectivity
Route/login

Purpose

The Login screen provides two authentication flows: email/password for standard access and PIN-based quick login for POS terminal cashiers. The POS PIN login supports offline operation using cached credential hashes stored in the local SQLite WASM database, enabling staff to continue working during network outages.

Key Elements

ElementTypeDescriptionBusiness Rule
Company logoPanelDisplays tenant’s company_logo_url with login_tagline belowBRD 5.2.4
Branded backgroundPanelCustom login_bg_image_url or system defaultBRD 5.2.4
Email inputInputEmail address for standard loginBRD 5.5.5
Password inputInputPassword validated against Argon2id hashBRD 5.5.1
PIN input (POS)Input4-6 digit numeric PIN pad with large touch targetsBRD 5.5.5
Lockout warningBadgeDisplays remaining lockout time when account is lockedBRD 5.2.2 — lockout_duration_minutes
Offline indicator (POS)BadgeShows “Offline Mode” banner when API is unreachableBRD 5.5.5 / ADR-048
Forgot password linkButtonTriggers TMPL-PASSWORD-RESET emailBRD 5.15.2

Actions & Transitions

ActionNavigates ToRequires Role
Successful standard loginDashboard (role-appropriate home)Any authenticated
Successful POS PIN loginPOS Terminal Home / SCR-M05-07 Clock-InAny authenticated
Failed login (max attempts)Same screen with lockout messageN/A
Forgot PasswordSame screen (email sent confirmation)N/A

G.8.7 Clock-In / Clock-Out

AttributeValue
Screen IDSCR-M05-07
Product(s)CASHIER+
BRD Section(s)5.6
Database Tablesclock_records (R/W), tenant_users (R), locations (R)
State Machine(s)None
Appendix F Servicessetup.timetracking.command.service
User RolesAll POS users
Offline CapableYes — Clock events queued locally and synced when connectivity restores
Route/pos/clock

Purpose

The Clock-In/Clock-Out screen records staff work time for basic payroll reporting. Staff clock in via PIN after POS login and clock out at the end of their work period. Managers can view current clock-in status for all staff at the location and manually edit missed clock-out entries with audit notes.

Key Elements

ElementTypeDescriptionBusiness Rule
Clock-In buttonButtonRecords clock_in timestamp for authenticated user at current locationBRD 5.6.1
Clock-Out buttonButtonRecords clock_out timestamp; required before end-of-day closeBRD 5.6.1
Current status indicatorBadgeShows “Clocked In since HH:MM” or “Not Clocked In”BRD 5.6.1
Duration timerPanelRunning timer showing elapsed time since clock-inBRD 5.6.1
Manager override panelPanelAllows MANAGER+ to manually set clock-out time with required notes fieldBRD 5.6.1
Staff clock status listTable(Manager view) All users at location with current clock-in/out statusBRD 5.6.1
16-hour alert indicatorBadgeWarning when clock-in exceeds 16 hours without clock-outBRD 5.6.1

Actions & Transitions

ActionNavigates ToRequires Role
Clock InPOS Terminal HomeAll POS users
Clock OutPOS Login screenAll POS users
Manager: Edit missed clock-outSame screen (inline edit with notes)MANAGER+
View clock historySame screen (expandable history panel)MANAGER+

G.8.8 Register Management

AttributeValue
Screen IDSCR-M05-08
Product(s)OWNER
BRD Section(s)5.7
Database Tablesregisters (R/W), register_ip_changes (R/W), devices (R/W), locations (R), register_profiles (R)
State Machine(s)5.7.2 Register State Machine (ACTIVE / MAINTENANCE / RETIRED)
Appendix F Servicessetup.register.crud.service, setup.device.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/registers

Purpose

The Register Management screen maintains the register registry across all tenant locations. Administrators create registers, assign profiles (Full POS or Mobile), pair physical devices, manage IP addresses, and control register status through the ACTIVE/MAINTENANCE/RETIRED lifecycle. This screen enforces the IP change limit (max 2 per 365 days) and OWNER-only retirement with type-to-confirm safety.

Key Elements

ElementTypeDescriptionBusiness Rule
Register list tableTableRegisters grouped by location with number, name, profile, status, IP, last seenBRD 5.7.1
Location filterInputDropdown to filter registers by locationBRD 5.7.1
Add Register buttonButtonCreate register with number, name, profile, and locationBRD 5.7.1
Status badgeBadgeColour-coded: green=ACTIVE, yellow=MAINTENANCE, red=RETIREDBRD 5.7.2
IP address fieldInputIPv4/IPv6 address; shows remaining IP changes count for the yearBRD 5.7.1 — ERR-5071: max 2 changes per 365 days
Take Offline buttonButtonTransitions ACTIVE to MAINTENANCEBRD 5.7.2
Bring Online buttonButtonTransitions MAINTENANCE to ACTIVEBRD 5.7.2
Retire Register buttonButtonOWNER-only; type-to-confirm “RETIRE” dialogBRD 5.7.2 — ERR-5072
Device pairing panelPanelShows paired devices with hardware_id, type, is_primary, last_seen_atBRD 5.7.3
Peripheral assignmentsTableReceipt printer, label printer, scanner, payment terminal, cash drawer per registerBRD 5.7.5

Actions & Transitions

ActionNavigates ToRequires Role
Add RegisterModal form (stays on screen)ADMIN+
Change IP AddressConfirmation dialog showing remaining changesADMIN+
Retire RegisterType-to-confirm “RETIRE” modalOWNER only
Pair DeviceSCR-M05-08 device pairing sub-panelADMIN+
View Register ProfileSCR-M05-09 Register ProfilesADMIN+

G.8.9 Register Profiles

AttributeValue
Screen IDSCR-M05-09
Product(s)OWNER
BRD Section(s)5.7
Database Tablesregister_profiles (R), registers (R)
State Machine(s)None
Appendix F Servicessetup.register.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/registers/profiles

Purpose

The Register Profiles screen displays the two system-defined register profiles (Full POS and Mobile Checkout) and their function availability matrix. This is a reference screen showing which POS functions are available on each terminal type. Custom profiles are not supported to prevent untested UI configurations.

Key Elements

ElementTypeDescriptionBusiness Rule
Profile comparison tableTableSide-by-side matrix of FULL_POS vs MOBILE with function availability (Y/N)BRD 5.7.4
Profile descriptionPanelDescription of each profile’s intended use caseBRD 5.7.4
Function listTableAll 15 POS functions (sale, return, exchange, layaway, etc.) with descriptionsBRD 5.7.4
Registers using profileBadgeCount of registers assigned to each profileBRD 5.7.4
Required peripherals indicatorPanelShows minimum required peripherals per profile (Full POS: printer+scanner+terminal+drawer; Mobile: scanner+terminal)BRD 5.7.5

Actions & Transitions

ActionNavigates ToRequires Role
View registers using profileSCR-M05-08 Register Management (filtered by profile)ADMIN+
Back to Register ManagementSCR-M05-08 Register ManagementADMIN+

G.8.10 Register Retirement

AttributeValue
Screen IDSCR-M05-10
Product(s)OWNER
BRD Section(s)5.7
Database Tablesregisters (R/W), devices (R/W)
State Machine(s)5.7.2 Register State Machine
Appendix F Servicessetup.register.crud.service
User RolesOWNER
Offline CapableNo
Route/admin/settings/registers/:id/retire (modal)

Purpose

The Register Retirement screen is a confirmation modal that enforces the OWNER-only, type-to-confirm safety protocol for permanently decommissioning a register. Retired registers cannot be reactivated, and all transaction history is preserved. This screen displays the full impact warning and requires exact-match text entry of “RETIRE”.

Key Elements

ElementTypeDescriptionBusiness Rule
Register details summaryPanelShows register number, name, location, profile, and transaction countBRD 5.7.2
Warning messagePanelFull text: “This action permanently retires this register. Retired registers cannot be reactivated…”BRD 5.7.2
Confirmation text inputInputText field requiring exact entry of “RETIRE” (case-sensitive)BRD 5.7.2 — ERR-5072
Confirm Retire buttonButtonDisabled until confirmation text matches exactlyBRD 5.7.2
Cancel buttonButtonReturns to Register Management without changesBRD 5.7.2

Actions & Transitions

ActionNavigates ToRequires Role
Confirm retirementSCR-M05-08 Register Management (register now shows RETIRED status)OWNER only
CancelSCR-M05-08 Register ManagementOWNER

G.8.11 Payment Terminal Config

AttributeValue
Screen IDSCR-M05-11
Product(s)OWNER
BRD Section(s)5.11, 6.8
Database Tablespayment_terminals (R/W), register_peripherals (R/W), locations (R), registers (R)
State Machine(s)6.8 Terminal State Machine (active / offline / maintenance / disabled)
Appendix F Servicessetup.payment-method.crud.service, integration.payment-processor.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/payments/terminals

Purpose

The Payment Terminal Config screen manages the registration and pairing of physical payment processing devices (card readers, NFC terminals) to registers and locations. Administrators configure processor credentials (via Integration Hub), register terminal hardware, and assign terminals to specific registers. The SAQ-A semi-integrated architecture ensures no card data touches the POS system.

Key Elements

ElementTypeDescriptionBusiness Rule
Terminal list tableTableAll payment terminals with terminal_id, name, location, processor, type, statusBRD 5.11.3 / 6.8.2
Add Terminal buttonButtonRegister new terminal with ID, name, location, processor, and typeBRD 6.8.2
Terminal type selectorInputintegrated, standalone, virtual, mobileBRD 6.8.2
Processor selectorInputDropdown of configured payment processors (Stripe, Square, Adyen)BRD 6.8.3
Capability badgesBadgeContactless, EMV chip, swipe support indicators per terminalCh 08 Domain 14
Register assignmentInputLink terminal to a specific register via register_peripheralsBRD 5.7.5
Health status indicatorBadgeLast transaction, last batch, current statusBRD 6.8.2

Actions & Transitions

ActionNavigates ToRequires Role
Add TerminalModal form (stays on screen)ADMIN+
Assign to RegisterSCR-M05-08 Register ManagementADMIN+
Test ConnectionSame screen (connection test result)ADMIN+
View Payment BatchesInline expandable panelADMIN+

G.8.12 Payment Methods Setup

AttributeValue
Screen IDSCR-M05-12
Product(s)OWNER
BRD Section(s)5.11
Database Tablespayment_methods (R/W), location_payment_methods (R/W), locations (R), tenant_settings (R/W)
State Machine(s)None
Appendix F Servicessetup.payment-method.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/payments/methods

Purpose

The Payment Methods Setup screen configures which payment methods are accepted across the tenant and per location. Administrators enable/disable CASH, CREDIT_CARD, GIFT_CARD, STORE_CREDIT, LAYAWAY_PAYMENT, and FINANCING methods. Cash rounding rules (nearest cent, nickel, or dime) are also configured here.

Key Elements

ElementTypeDescriptionBusiness Rule
Payment method listTableAll 6 payment types with tenant-level enabled toggle, requires processor flag, split capability, offline supportBRD 5.11.1
Per-location matrixTableGrid of locations x payment methods with per-location enable/disable togglesBRD 5.11.2
CASH lock indicatorBadgeCASH is always enabled and cannot be disabled at any locationBRD 5.11.2
Cash rounding rule selectorInputDropdown: NEAREST_CENT, NEAREST_NICKEL, NEAREST_DIMEBRD 5.11.4
Method display nameInputCustomisable name per method (e.g., “Visa/MC/Amex” instead of “Credit/Debit Card”)BRD 5.11.1
Offline capability indicatorBadgeShows which methods work offline (CASH only)BRD 5.11.1

Actions & Transitions

ActionNavigates ToRequires Role
Toggle method tenant-wideSame screen (cascades to all locations)ADMIN+
Toggle method per locationSame screenADMIN+
Configure payment terminalsSCR-M05-11 Payment Terminal ConfigADMIN+
Save rounding rulesSame screen (confirmation toast)ADMIN+

G.8.13 Tax Jurisdiction Config

AttributeValue
Screen IDSCR-M05-13
Product(s)OWNER
BRD Section(s)5.9
Database Tablestax_jurisdictions (R/W), tax_rates (R/W), location_tax_jurisdictions (R/W), locations (R)
State Machine(s)None
Appendix F Servicessetup.tax.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/tax

Purpose

The Tax Jurisdiction Config screen manages the 3-level compound tax system (State/County/City). Administrators create tax jurisdictions, define rate levels with effective dates, and assign jurisdictions to store locations. Future tax rate changes can be scheduled by setting an effective date in the future. The screen also displays the calculated compound rate for each location.

Key Elements

ElementTypeDescriptionBusiness Rule
Jurisdiction list tableTableAll jurisdictions with code, name, state_name, active rates summary, location countBRD 5.9.1
Add Jurisdiction buttonButtonCreate jurisdiction with code (e.g., “VA-NFK”) and nameBRD 5.9.1
Rate levels panelPanelUp to 3 rate rows per jurisdiction: STATE, COUNTY, CITY with rate_percent and effective_dateBRD 5.9.1
Compound rate calculatorBadgeShows summed effective rate (e.g., “State 4.3% + County 0.7% + City 1.0% = 6.0%”)BRD 5.9.1
Future rate indicatorBadgeScheduled rates highlighted with effective_date and countdownBRD 5.9.1
Location-jurisdiction assignmentTableWhich jurisdiction is assigned to each store locationBRD 5.4.2
Rate historyTableExpandable historical rates per jurisdiction level for auditBRD 5.9.1
Tax reporting period selectorInputMONTHLY or QUARTERLY dropdownBRD 5.9.4

Actions & Transitions

ActionNavigates ToRequires Role
Add JurisdictionModal form (stays on screen)ADMIN+
Add/Edit rate levelInline edit within jurisdiction panelADMIN+
Schedule future rateSame screen (rate appears with future badge)ADMIN+
Assign to locationSame screen (location-jurisdiction matrix)ADMIN+

G.8.14 Tax Exemption Management

AttributeValue
Screen IDSCR-M05-14
Product(s)MANAGER+
BRD Section(s)5.9
Database Tablescustomers (R/W), products (R), tax_jurisdictions (R)
State Machine(s)None
Appendix F Servicessetup.tax.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/tax/exemptions

Purpose

The Tax Exemption Management screen provides a consolidated view of all tax-exempt customers and tax-exempt products across the tenant. Administrators can review exemption certificates, check expiry dates, and manage product-level tax exemption flags. Expired certificates are highlighted for follow-up action before the next sale.

Key Elements

ElementTypeDescriptionBusiness Rule
Exempt customers tableTableCustomers with tax_exempt=true, certificate number, expiry date, statusBRD 5.9.3
Expired certificate warningBadgeRed highlight for certificates past expiry_dateBRD 5.9.3 — “Tax exemption certificate expired” warning at POS
Certificate number inputInputState or federal exemption certificate number (max 50 chars)BRD 5.9.3
Expiry date inputInputCertificate expiration date; system validates at time of saleBRD 5.9.3
Exempt products listTableProducts with tax_exempt=true flag, grouped by categoryBRD 5.9.3
Tax calculation priority diagramPanelVisual display of priority: Product exempt > Customer exempt > Jurisdiction rateBRD 5.9.2

Actions & Transitions

ActionNavigates ToRequires Role
Edit customer exemptionCustomer detail modalADMIN+
Toggle product tax exemptionSame screen (inline toggle)ADMIN+
Export exempt customer listCSV/PDF downloadADMIN+
View tax calculation prioritySame screen (expandable diagram)ADMIN+

G.8.15 UOM Setup

AttributeValue
Screen IDSCR-M05-15
Product(s)OWNER
BRD Section(s)5.10
Database Tablesuom (R/W), uom_conversions (R/W), tenant_settings (R)
State Machine(s)None
Appendix F Servicessetup.uom.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/uom

Purpose

The UOM Setup screen manages predefined and tenant-customizable units of measure used for selling, purchasing, and inventory tracking. Administrators review the 12 system-predefined UoMs, create custom UoMs with conversion factors, and manage the conversion table between related units. This enables scenarios where products are purchased in bulk (cases, dozens) and sold individually (each, pair).

Key Elements

ElementTypeDescriptionBusiness Rule
System UoM listTable12 predefined UoMs (EACH, PAIR, PACK, BOX, DOZEN, CASE, YARD, METER, FOOT, KG, LB, OZ) — read-onlyBRD 5.10.1
Custom UoM listTableTenant-created UoMs with code, name, category, conversion factor, base UoMBRD 5.10.2
Add Custom UoM buttonButtonCreate UoM with code, name, category (QUANTITY/LENGTH/WEIGHT), and conversion factor to baseBRD 5.10.2
Conversion tableTableFrom-UoM to To-UoM with factor; auto-generates inverse conversionBRD 5.10.3
Category filterInputFilter UoMs by QUANTITY, LENGTH, or WEIGHTBRD 5.10.1
Deactivate UoMButtonSoft-delete custom UoMs (system UoMs cannot be deactivated)BRD 5.10.2

Actions & Transitions

ActionNavigates ToRequires Role
Add Custom UoMModal form (stays on screen)ADMIN+
Edit Custom UoMInline editADMIN+
View products using UoMProduct list filtered by selling_uom or purchasing_uomADMIN+

G.8.16 Approval Workflows

AttributeValue
Screen IDSCR-M05-16
Product(s)OWNER
BRD Section(s)5.13
Database Tablesapproval_rules (R/W), approval_requests (R/W), tenant_users (R), roles (R)
State Machine(s)5.13.3 Approval Request Lifecycle (PENDING / APPROVED / REJECTED / ESCALATED / AUTO_REJECTED)
Appendix F Servicessetup.approval-workflow.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/approvals

Purpose

The Approval Workflows screen configures approval rules that gate sensitive business actions behind manager or administrator review. Each of the 9 approvable actions (PO creation, inventory adjustments, refunds, voids, transfers, price markdowns, discount overrides, vendor RMAs) has its own rule with threshold, approver role, notification method, and escalation timeout.

Key Elements

ElementTypeDescriptionBusiness Rule
Approval rules tableTable9 approvable actions with enabled toggle, threshold value, threshold type, approver roleBRD 5.13.1
Threshold value inputInputDollar amount, unit count, or percentage depending on actionBRD 5.13.2
Threshold type selectorInputAMOUNT, UNITS, PERCENT, ALWAYSBRD 5.13.2
Approver role selectorInputMANAGER, ADMIN, or OWNER minimum role to approveBRD 5.13.2
Notification methodInputIN_APP, EMAIL, or BOTHBRD 5.13.5
Escalation timeoutInputHours before escalation to next-higher role (default 24)BRD 5.13.4
Auto-reject toggleInputWhether timed-out requests are auto-rejectedBRD 5.13.2
Pending approvals queueTableCurrent PENDING and ESCALATED requests with action, requester, value, timestampBRD 5.13.3

Actions & Transitions

ActionNavigates ToRequires Role
Edit approval ruleInline edit (stays on screen)ADMIN+
Approve/Reject requestSame screen (request status updated)MANAGER+ (per rule)
View escalation chainInline expansion: MANAGER -> ADMIN -> OWNERADMIN+

G.8.17 Printer Configuration

AttributeValue
Screen IDSCR-M05-17
Product(s)OWNER
BRD Section(s)5.8
Database Tablesprinters (R/W), register_printers (R/W), registers (R), locations (R)
State Machine(s)None
Appendix F Servicessetup.printer.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/printers

Purpose

The Printer Configuration screen manages the central registry of all receipt and label printers across all tenant locations. Administrators register printers, configure connection settings, link printers to registers in specific roles (primary receipt, label, secondary receipt), and monitor printer health status via automated network pings.

Key Elements

ElementTypeDescriptionBusiness Rule
Printer list tableTableAll printers with name, type (RECEIPT/LABEL), location, connection, model, health statusBRD 5.8.1
Add Printer buttonButtonManual registration with name, type, connection_type, address, paper_widthBRD 5.8.1
Discover Printers buttonButtonNetwork subnet scan on ports 9100 (RAW) and 631 (IPP); returns candidatesBRD 5.8.5
Health status badgeBadgeONLINE (green), OFFLINE (red), ERROR (orange), UNKNOWN (grey)BRD 5.8.6
Connection type selectorInputUSB, NETWORK_IP, BLUETOOTHBRD 5.8.1
Paper width selectorInputReceipt: 58MM/80MM; Label: 25x50MM, 50x25MM, 50x75MM, CUSTOMBRD 5.8.1
Register-printer linksTableWhich registers use this printer and in what role (PRIMARY_RECEIPT, LABEL, SECONDARY_RECEIPT)BRD 5.8.4
Shared printer toggleInputWhether multiple registers can use this printer (network printers only)BRD 5.8.1

Actions & Transitions

ActionNavigates ToRequires Role
Add Printer (manual)Modal form (stays on screen)ADMIN+
Discover Printers (network scan)Discovery results panel on same screenADMIN+
Link to RegisterSame screen (register-printer assignment panel)ADMIN+
Test PrintSame screen (sends test page to selected printer)ADMIN+

G.8.18 Receipt Builder

AttributeValue
Screen IDSCR-M05-18
Product(s)OWNER
BRD Section(s)5.14
Database Tablesreceipt_config (R/W), email_receipt_templates (R/W), tenant_settings (R), locations (R)
State Machine(s)None
Appendix F Servicessetup.receipt.crud.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/receipts

Purpose

The Receipt Builder provides full customisation of receipt layout, content, and formatting for both printed thermal receipts and email receipts. Administrators toggle field visibility, reorder sections via drag-and-drop, configure header/footer text and logos, select paper width and font size, and preview changes in real-time with a simulated thermal receipt rendering.

Key Elements

ElementTypeDescriptionBusiness Rule
Field toggle listPanelAll 17 receipt fields with show/hide toggles and drag-and-drop reorderBRD 5.14.1
Live receipt previewPanelReal-time simulated receipt with sample data, monospace font, configured paper widthBRD 5.14.7
Header configurationInputThree header lines (max 100 chars each) + logo upload (PNG/BMP, max 300px wide)BRD 5.14.3
Footer configurationInputThree footer lines (max 200 chars each); blank lines omittedBRD 5.14.4
Paper width selectorInput58MM (~32 chars/line) or 80MM (~48 chars/line)BRD 5.14.2
Font size selectorInputSMALL, MEDIUM, LARGEBRD 5.14.2
Line separator styleInputDASH, EQUALS, BLANK, STARBRD 5.14.2
Location override toggleInputPer-location receipt config vs tenant-wide defaultBRD 5.14.5
Email receipt tabPanelHTML template editor with merge fields, subject line, and “Send Test Email” buttonBRD 5.14.6

Actions & Transitions

ActionNavigates ToRequires Role
Save receipt configSame screen (confirmation toast, preview updates)ADMIN+
Send Test EmailSame screen (sends sample email receipt to admin’s email)ADMIN+
Create location overrideSame screen (new location-specific config tab)ADMIN+
Reset to defaultsConfirmation dialog, then same screenADMIN+

G.8.19 Email Config & Templates

AttributeValue
Screen IDSCR-M05-19
Product(s)OWNER
BRD Section(s)5.15, 6.9
Database Tablesemail_templates (R/W), integration_providers (R/W), integration_credentials (R/W), tenant_settings (R)
State Machine(s)7.14 Integration Connection States
Appendix F Servicessetup.email-template.crud.service, integration.email.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/email

Purpose

The Email Config & Templates screen manages the email provider connection (SMTP, SendGrid, or Mailgun) and the complete template registry for all automated communications. Administrators configure provider credentials, send test emails, and enable/disable individual templates from a catalog of 13 pre-seeded templates covering sales receipts, refund confirmations, order notifications, inventory alerts, and system emails.

Key Elements

ElementTypeDescriptionBusiness Rule
Provider config panelPanelProvider type (SMTP/SENDGRID/MAILGUN), host, port, credentials, from addressBRD 6.9.1
Connection test buttonButtonSends test email to verify provider credentialsBRD 6.9.1
Template catalog tableTable13 templates with code, name, trigger event, recipient type, enabled toggleBRD 5.15.2
Template editorPanelSubject and body HTML editor with merge field insertion toolbarBRD 5.15.3
Merge fields referencePanelExpandable list of all available merge fields by category (common, transaction, inventory)BRD 5.15.4
Send preview buttonButtonSends preview email with sample data to admin’s emailBRD 5.15.3
Delivery monitoringPanelBounce rate, consecutive failures per address, suppression listBRD 6.9.2

Actions & Transitions

ActionNavigates ToRequires Role
Save provider configSame screen (connection test recommended)ADMIN+
Test connectionSame screen (success/failure indicator)ADMIN+
Edit templateInline editor on same screenADMIN+
Toggle template enabledSame screen (immediate effect)ADMIN+

G.8.20 RFID Configuration

AttributeValue
Screen IDSCR-M05-20
Product(s)OWNER
BRD Section(s)5.16
Database Tablesrfid_config (R/W), rfid_readers (R/W), rfid_printers (R/W), rfid_tags (R), rfid_scan_sessions (R), locations (R)
State Machine(s)None
Appendix F Servicessetup.integrations-hub.config.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/rfid

Purpose

The RFID Configuration screen manages all RFID hardware, EPC encoding parameters, tag printing settings, and scan session configuration for the dedicated inventory counting subsystem. Administrators register readers via claim codes, configure SGTIN-96 encoding parameters, manage RFID-enabled label printers, and set variance thresholds for count sessions. RFID is counting-only and does not participate in sales, receiving, or transfers.

Key Elements

ElementTypeDescriptionBusiness Rule
EPC encoding panelPanelCompany prefix, partition, filter, indicator, format regex; set during onboardingBRD 5.16.2
Reader list tableTableRegistered readers with name, model, serial, location, status, last_seen_atBRD 5.16.1
Generate claim code buttonButtonCreates 6-character alphanumeric code valid for 24 hours (one-time use)BRD 5.16.1
Reader status badgesBadgeactive (green), offline (yellow/alert after 15min), maintenance, retiredBRD 5.16.1
RFID printer listTableRegistered RFID printers with model, location, DPI, label size, rfid_positionBRD 5.16.3
Variance threshold configPanelAuto-approve (0%), review (1-2%), manager review (3-5%), mandatory recount (>5%)BRD 5.16.4
Session parametersPanelTimeout (480min), auto-save interval (30s), chunk upload size (5000), RSSI threshold (-70dBm)BRD 5.16.4
Tag stats summaryBadgeTotal active tags, tags per location, void/lost countsBRD 5.16.5

Actions & Transitions

ActionNavigates ToRequires Role
Generate claim codeSame screen (displays code with 24h expiry countdown)ADMIN+
Register printerModal form (stays on screen)ADMIN+
Edit EPC configSame screen (inline edit, requires confirmation for changes)OWNER
View scan sessionsSeparate RFID session history pageADMIN+

G.8.21 Audit Log Viewer

AttributeValue
Screen IDSCR-M05-21
Product(s)OWNER
BRD Section(s)5.18
Database Tablesaudit_log (R), audit_config (R/W), tenant_users (R), locations (R)
State Machine(s)None
Appendix F Servicessetup.audit.config.service, crosscutting.audit-log.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/audit

Purpose

The Audit Log Viewer provides a searchable, filterable view of the tamper-evident audit trail for every significant action in the system. Administrators can filter by category (LOGIN, SALE, VOID, etc.), date range, user, location, and entity type. The screen also manages audit configuration including category toggles, retention policies, and export settings.

Key Elements

ElementTypeDescriptionBusiness Rule
Audit log tableTablePaginated list with category, action, actor, role, location, entity, timestamp, detailsBRD 5.18.4
Category filterInputMulti-select from 12 audit categories (LOGIN, SALE, RETURN, VOID, etc.)BRD 5.18.1
Date range pickerInputStart/end date with max range of 365 days per queryBRD 5.18.3
User filterInputDropdown of all tenant users to filter by actorBRD 5.18.4
Location filterInputDropdown to filter by locationBRD 5.18.4
Details expansionPanelClick-through to JSON details showing before/after values for changesBRD 5.18.4
Export buttonButtonExport filtered results as CSV, JSON, or PDF (max 10,000 rows per export)BRD 5.18.3
Retention config panelPanelRetention days (min 90), archive toggle, archive format, purge after daysBRD 5.18.2
Category toggle panelPanelEnable/disable audit logging per categoryBRD 5.18.1

Actions & Transitions

ActionNavigates ToRequires Role
Filter audit logSame screen (results update)ADMIN+
Export resultsCSV/JSON/PDF downloadADMIN+
View entry detailsSame screen (expanded detail panel)ADMIN+
Edit retention configSame screen (settings panel)OWNER

G.8.22 Business Rules (YAML Editor)

AttributeValue
Screen IDSCR-M05-22
Product(s)OWNER
BRD Section(s)5.19
Database Tablestenant_settings (R/W)
State Machine(s)None
Appendix F Servicessetup.rules.engine.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/settings/business-rules

Purpose

The Business Rules screen provides a structured editor for all configurable business rules across the POS system. Rather than raw YAML editing, the screen presents rules as organised form fields grouped by module (Sales, Customers, Catalog, Inventory). Each field maps to a YAML key in the consolidated configuration with validation, defaults, and contextual help. Advanced users can switch to raw YAML view.

Key Elements

ElementTypeDescriptionBusiness Rule
Module tabsPanelTabs for Sales, Customers, Catalog, Inventory rule sectionsBRD 5.19
Return policy fieldsInputFull refund days (30), store credit days (90), restocking fee %, final sale categoriesBRD 5.19.1
Parked sales configInputMax per terminal (5), TTL hours (4), reservation type (soft/hard)BRD 5.19.1
Discount limitsInputMax line discount % (20), max global discount % (15), require reason code toggleBRD 5.19.1
Cash drawer settingsInputVariance tolerance ($5.00), blind count toggle, max opening float ($500)BRD 5.19.1
Offline mode configPanelRead-only display of allowed/blocked offline operationsBRD 5.19.1
Inventory rulesInputLow stock threshold, reorder point formula, count frequencyBRD 5.19.4
Raw YAML toggleButtonSwitch between form view and raw YAML editor for advanced usersBRD 5.19
Reset to defaults buttonButtonResets all rules to system defaults with confirmationBRD 5.19
Validation indicatorsBadgeGreen check or red X per field showing valid/invalid configurationBRD 5.19

Actions & Transitions

ActionNavigates ToRequires Role
Save rulesSame screen (confirmation toast, validation runs)ADMIN+
Reset to defaultsConfirmation dialog, then same screenOWNER
Switch to YAML viewSame screen (raw YAML editor)ADMIN+
View rule documentationContextual help panel expandsADMIN+

G.9 Module 6: Integration Screens (12 Screens)

BRD Sections: 6.1-6.13 | Appendix F: §F.9 (20 services) | Pattern: CRUD + Audit ES

Cross-Reference: See Ch 05, Sections 6.1-6.13 for business rules. See Ch 08, Domain 14 (Integration) for table schemas. See Appendix F, §F.9 for service breakdown.


G.9.1 Integration Hub Dashboard

AttributeValue
Screen IDSCR-M06-01
Product(s)OWNER
BRD Section(s)6.11
Database Tablesintegration_providers (R), integration_sync_log (R), integration_credentials (R)
State Machine(s)7.14 Integration Connection States, 7.13 Integration Sync States
Appendix F Servicesintegration.provider.registry.service, integration.circuit-breaker.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations

Purpose

The Integration Hub Dashboard is the central management console for all external system integrations. It provides a consolidated health view across all six integration types (Shopify, Amazon, Google Merchant, Payment Processor, Email Provider, Shipping Carrier) with real-time status indicators, sync latency metrics, rate limit usage, and error counts. Administrators can trigger manual syncs and drill into individual integration details.

Key Elements

ElementTypeDescriptionBusiness Rule
Integration cards gridPanelCard per configured integration showing status dot, provider name, last sync time, error countBRD 6.11.4
Health status indicatorBadgeGreen (CONNECTED), yellow (RATE_LIMITED), red (ERROR/DISCONNECTED) per integrationBRD 6.11.4
Last sync timestampBadgeTime since last successful sync with colour coding (<30min green, 30min-2hr yellow, >2hr red)BRD 6.11.4
Error count (24h)BadgeRolling error count with severity colours (0=green, 1-5=yellow, >5=red)BRD 6.11.4
Sync latency gaugePanelAverage sync latency in ms (<2000 green, 2000-5000 yellow, >5000 red)BRD 6.11.4
Rate limit barPanelVisual bar showing rate limit consumption % per integrationBRD 6.11.4
Sync Now buttonButtonManual sync trigger per integration (requires ADMIN role)BRD 6.11.4
Add Integration buttonButtonOpens provider type selection and connection wizardBRD 6.11.1
Credential expiry bannerPanelWarning banner when OAuth token expires within 30 daysBRD 6.11.2

Wireframe

┌─────────────────────────────────────────────────────────────────────────────┐
│ NEXUS ADMIN — Integration Hub                            [Will] [?] [X]   │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                             │
│  INTEGRATION STATUS                                    [+ Add Integration] │
│                                                                             │
│  ┌──────────────────────┐  ┌──────────────────────┐  ┌──────────────────┐  │
│  │ ● Shopify            │  │ ○ Amazon SP-API       │  │ ○ Google Merch.  │  │
│  │ CONNECTED             │  │ NOT CONFIGURED        │  │ NOT CONFIGURED   │  │
│  │ Last sync: 3 min ago │  │ --                    │  │ --               │  │
│  │ Errors (24h): 0      │  │                       │  │                  │  │
│  │ Latency: 1,240ms     │  │ [Configure]           │  │ [Configure]      │  │
│  │ Rate limit: ████░ 62%│  │                       │  │                  │  │
│  │ [Sync Now] [Details] │  │                       │  │                  │  │
│  └──────────────────────┘  └──────────────────────┘  └──────────────────┘  │
│                                                                             │
│  ┌──────────────────────┐  ┌──────────────────────┐  ┌──────────────────┐  │
│  │ ● Payment Processor  │  │ ● Email (SendGrid)   │  │ ○ Shipping       │  │
│  │ CONNECTED             │  │ CONNECTED             │  │ NOT CONFIGURED   │  │
│  │ Last sync: 1 min ago │  │ Last sync: 12 min ago│  │ Planned v2.0     │  │
│  │ Errors (24h): 0      │  │ Errors (24h): 1      │  │                  │  │
│  │ Terminals: 4 active  │  │ Bounce rate: 0.2%    │  │                  │  │
│  │ [Details]            │  │ [Details]             │  │                  │  │
│  └──────────────────────┘  └──────────────────────┘  └──────────────────┘  │
│                                                                             │
│  RECENT SYNC ACTIVITY                                                       │
│  ┌────────┬──────────────────┬───────────┬──────────┬────────┬───────────┐ │
│  │ Time   │ Integration      │ Type      │ Records  │ Status │ Duration  │ │
│  ├────────┼──────────────────┼───────────┼──────────┼────────┼───────────┤ │
│  │ 14:32  │ Shopify          │ WEBHOOK_IN│ 1        │ ✓      │ 340ms     │ │
│  │ 14:30  │ Shopify          │ RECON     │ 847      │ ✓      │ 4,200ms   │ │
│  │ 14:28  │ Email            │ MANUAL    │ 1        │ ✗      │ 1,100ms   │ │
│  └────────┴──────────────────┴───────────┴──────────┴────────┴───────────┘ │
└─────────────────────────────────────────────────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Click integration cardIndividual integration detail screen (SCR-M06-02 through SCR-M06-08)ADMIN+
Sync NowSame screen (sync status updates in real-time)ADMIN+
Add IntegrationIntegration type selection modalADMIN+
View sync logSCR-M06-11 Integration Health MonitorADMIN+

G.9.2 Shopify Setup & Connection

AttributeValue
Screen IDSCR-M06-02
Product(s)OWNER
BRD Section(s)6.3
Database Tablesintegration_providers (R/W), integration_credentials (R/W), tenant_settings (R/W)
State Machine(s)7.14 Integration Connection States
Appendix F Servicesintegration.shopify.product-sync.service, integration.shopify.webhook-handler.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/shopify/setup

Purpose

The Shopify Setup screen manages the OAuth connection to a Shopify store, configures sync mode (POS-master vs bidirectional), and sets up webhook subscriptions. Administrators enter the shop URL, initiate the OAuth flow, verify the connection, and configure the fundamental sync behaviour that determines how product, inventory, and order data flows between the POS and Shopify.

Key Elements

ElementTypeDescriptionBusiness Rule
Shop URL inputInputShopify store URL (e.g., nexus-clothes.myshopify.com)BRD 6.3
Connect buttonButtonInitiates OAuth 2.0 flow for offline access tokenBRD 6.2.2
Connection statusBadgeNOT_CONFIGURED, CONNECTING, CONNECTED, ERRORBRD 7.14
Sync mode selectorInputpos_master (default) or bidirectionalBRD 6.3.1
API preferenceInputGraphQL (default) or RESTBRD 6.3.6
Third-party POS toggleInputEnables Shopify third-party POS integration rulesBRD 6.3.12
Webhook status panelPanelList of subscribed webhook topics with active/inactive statusBRD 6.3.11
Verify connection buttonButtonTests credentials and API accessBRD 6.2.1
Disconnect buttonButtonRevokes OAuth token and marks integration inactiveBRD 6.2.1

Actions & Transitions

ActionNavigates ToRequires Role
Connect to ShopifyShopify OAuth redirect, then returns to same screenADMIN+
Verify connectionSame screen (status badge updates)ADMIN+
Configure inventory syncSCR-M06-03 Shopify Inventory Sync ConfigADMIN+
DisconnectConfirmation dialog, then same screenOWNER

G.9.3 Shopify Inventory Sync Config

AttributeValue
Screen IDSCR-M06-03
Product(s)OWNER
BRD Section(s)6.3, 6.7
Database Tablesintegration_providers (R/W), tenant_settings (R/W), locations (R), integration_sync_log (R)
State Machine(s)7.13 Integration Sync States
Appendix F Servicesintegration.shopify.inventory-sync.service, integration.cross-platform.inventory-orchestrator.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/shopify/inventory

Purpose

The Shopify Inventory Sync Config screen manages real-time inventory synchronisation between the POS and Shopify. Administrators configure location-to-Shopify-location mapping, safety buffer quantities, reconciliation intervals, and sync triggers. The screen displays sync status per location and provides controls for the safety buffer system that holds back inventory from online availability.

Key Elements

ElementTypeDescriptionBusiness Rule
Location mapping tableTablePOS locations mapped to Shopify locations for inventory syncBRD 6.3.1
Safety buffer configInputPer-location quantity or percentage to hold back from Shopify availabilityBRD 6.7.2 — Channel Available = POS Available - Safety Buffer
Reconciliation intervalInputMinutes between full inventory reconciliation (default: 15)BRD 6.3.14
Sync trigger listPanelEvents that trigger immediate inventory sync (sale, return, adjustment, transfer, receiving)BRD 6.3.14
Last reconciliation statusBadgeTimestamp and result of last full reconciliationBRD 6.7.1
Oversell prevention toggleInputBlock sale if available_qty <= 0BRD 6.7.3
Sync failure freeze settingInputMinutes to freeze marketplace quantity on sync failure (default: 120)BRD 6.7.5

Actions & Transitions

ActionNavigates ToRequires Role
Save sync configSame screen (confirmation toast)ADMIN+
Force reconciliationSame screen (reconciliation runs, status updates)ADMIN+
View sync logSCR-M06-11 Integration Health Monitor (filtered to Shopify)ADMIN+

G.9.4 Shopify Order Fulfillment

AttributeValue
Screen IDSCR-M06-04
Product(s)OWNER
BRD Section(s)6.3
Database Tablesintegration_sync_log (R), orders (R), locations (R), integration_providers (R)
State Machine(s)7.13 Integration Sync States
Appendix F Servicesintegration.shopify.order-sync.service, integration.shopify.webhook-handler.service
User RolesADMIN, OWNER, MANAGER
Offline CapableNo
Route/admin/integrations/shopify/orders

Purpose

The Shopify Order Fulfillment screen displays incoming Shopify orders that require POS-side fulfillment. Orders appear within 60 seconds of placement via webhook, with inventory reserved immediately. Managers can view order details, assign fulfillment to a location, update fulfillment status, and push tracking information back to Shopify.

Key Elements

ElementTypeDescriptionBusiness Rule
Pending orders tableTableIncoming Shopify orders awaiting fulfillment with order number, items, total, timestampBRD 6.3
Fulfillment location selectorInputAssign order to a POS store location for fulfillmentBRD 6.3
Order detail panelPanelLine items, customer info, shipping address, payment statusBRD 6.3
Fulfillment status updateButtonMark as picking, packed, shipped with tracking number entryBRD 6.3
BOPIS indicatorBadge“Buy Online, Pick Up In Store” tag for applicable ordersBRD 6.3.1
Sync statusBadgeShows if fulfillment update has been pushed to ShopifyBRD 6.3

Actions & Transitions

ActionNavigates ToRequires Role
Assign to locationSame screen (order assigned)MANAGER+
Mark as fulfilledSame screen (status pushes to Shopify)MANAGER+
View order detailExpandable panel on same screenMANAGER+
View all sync activitySCR-M06-11 Integration Health MonitorADMIN+

G.9.5 Amazon Setup & Connection

AttributeValue
Screen IDSCR-M06-05
Product(s)OWNER
BRD Section(s)6.4
Database Tablesintegration_providers (R/W), integration_credentials (R/W), tenant_settings (R/W)
State Machine(s)7.14 Integration Connection States
Appendix F Servicesintegration.amazon.catalog-sync.service, integration.amazon.order-sync.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/amazon/setup

Purpose

The Amazon Setup screen manages the SP-API OAuth connection to Amazon Seller Central. Administrators configure marketplace, region, fulfillment mode (FBM/FBA), and notification delivery method (SQS or polling). The OAuth flow exchanges a Login with Amazon (LWA) refresh token for short-lived access tokens that are automatically refreshed.

Key Elements

ElementTypeDescriptionBusiness Rule
Seller ID inputInputAmazon Seller Central seller identifierBRD 6.4.1
OAuth connect buttonButtonInitiates LWA OAuth 2.0 flowBRD 6.4.1
Connection statusBadgeNOT_CONFIGURED, CONNECTING, CONNECTED, ERRORBRD 7.14
Marketplace selectorInputUS (ATVPDKIKX0DER), CA, UK, etc.BRD 6.4.1
Region selectorInputNA, EU, FEBRD 6.4.1
Fulfillment modeInputFBM (Fulfilled by Merchant), FBA (Fulfilled by Amazon), or bothBRD 6.4.5
Order poll intervalInputSeconds between order polling (default: 120)BRD 6.4.4
Notification deliveryInputSQS or pollingBRD 6.4.6
Safety buffer configInputQuantity or percentage to hold back from Amazon availabilityBRD 6.7.2
Seller code compliance toggleInputEnforce Amazon seller code rulesBRD 6.4.8

Actions & Transitions

ActionNavigates ToRequires Role
Connect to AmazonLWA OAuth redirect, then returns to same screenADMIN+
Verify connectionSame screen (status badge updates)ADMIN+
Configure listingsSCR-M06-06 Amazon Catalog / ListingsADMIN+
DisconnectConfirmation dialog, then same screenOWNER

G.9.6 Amazon Catalog / Listings

AttributeValue
Screen IDSCR-M06-06
Product(s)OWNER
BRD Section(s)6.4
Database Tablesintegration_providers (R), integration_sync_log (R), products (R), variants (R)
State Machine(s)7.16 Product Sync Validation States
Appendix F Servicesintegration.amazon.catalog-sync.service, integration.amazon.inventory-sync.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/amazon/listings

Purpose

The Amazon Catalog / Listings screen shows the sync status of all POS products with their Amazon marketplace listings. Administrators can view validation status per product, identify items failing Amazon compliance rules (bullet point limits, search term byte limits, image requirements), and trigger manual sync operations for individual products or in bulk.

Key Elements

ElementTypeDescriptionBusiness Rule
Product listing tableTablePOS products with Amazon sync status, ASIN, listing status, last sync, validation stateBRD 6.4.2 / 6.4.3
Validation status columnBadgeDRAFT, VALID, INVALID, SYNCED, SYNC_FAILED, BLOCKED per productBRD 7.16
Compliance warningsPanelProducts failing Amazon rules: max 5 bullet points, 1000 chars/bullet, 250 bytes search termsBRD 6.4.8
Bulk sync buttonButtonSync all valid products to Amazon via flat-file feedBRD 6.4.3
Individual sync buttonButtonSync single product to AmazonBRD 6.4.3
FBA/FBM statusBadgePer-product fulfillment assignmentBRD 6.4.5
Image validationBadgeShows if product images meet Amazon requirements (white background, min 1000px)BRD 6.6.2

Actions & Transitions

ActionNavigates ToRequires Role
Sync productSame screen (sync status updates)ADMIN+
Bulk sync allSame screen (bulk operation progress bar)ADMIN+
Fix validation errorProduct edit screen in Catalog moduleADMIN+
View sync logSCR-M06-11 Integration Health Monitor (filtered to Amazon)ADMIN+

G.9.7 Google Merchant Setup

AttributeValue
Screen IDSCR-M06-07
Product(s)OWNER
BRD Section(s)6.5
Database Tablesintegration_providers (R/W), integration_credentials (R/W), tenant_settings (R/W)
State Machine(s)7.14 Integration Connection States
Appendix F Servicesintegration.google.product-sync.service, integration.google.inventory-sync.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/google/setup

Purpose

The Google Merchant Setup screen manages the service account OAuth connection to Google Merchant Center. Administrators upload the service-account JSON key file, configure the Merchant ID, enable Local Inventory Ads (LIA), set product update frequency, and configure Google Business Profile integration for local listing enrichment.

Key Elements

ElementTypeDescriptionBusiness Rule
Merchant ID inputInputGoogle Merchant Center merchant identifierBRD 6.5.1
Service account key uploadInputJSON key file upload (stored encrypted)BRD 6.5.1
Connection statusBadgeNOT_CONFIGURED, CONNECTING, CONNECTED, ERRORBRD 7.14
Local Inventory Ads toggleInputEnable/disable LIA for local inventory visibility in Google ShoppingBRD 6.5.3
Product update frequencyInput2x_daily (default), daily, or hourlyBRD 6.5
Image validation strict toggleInputEnforce Google image requirements (min 1000x1000, no watermarks, no text overlay)BRD 6.5.7
GTIN required toggleInputRequire barcode (GTIN/UPC/EAN) for all products synced to GoogleBRD 6.5.6
Content API migration bannerPanelDeadline reminder for Merchant API migration (2026-08-18)BRD 6.5.10

Actions & Transitions

ActionNavigates ToRequires Role
Upload service account keySame screen (connection test runs)ADMIN+
Verify connectionSame screen (status badge updates)ADMIN+
Configure validationSCR-M06-08 Google Validation DashboardADMIN+
DisconnectConfirmation dialog, then same screenOWNER

G.9.8 Google Validation Dashboard

AttributeValue
Screen IDSCR-M06-08
Product(s)OWNER
BRD Section(s)6.5
Database Tablesintegration_providers (R), integration_sync_log (R), products (R), variants (R)
State Machine(s)7.16 Product Sync Validation States
Appendix F Servicesintegration.google.product-sync.service, integration.cross-platform.validation.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/google/validation

Purpose

The Google Validation Dashboard shows product compliance status against Google Merchant Center requirements. Administrators can identify products with disapproval risks (missing GTIN, invalid images, incorrect pricing, missing product type taxonomy) and fix issues before they cause Google disapprovals. The disapproval prevention engine pre-validates products before pushing.

Key Elements

ElementTypeDescriptionBusiness Rule
Validation summary cardsPanelTotal products, valid count, invalid count, blocked count, synced countBRD 6.5.8
Invalid products tableTableProducts failing Google rules with specific failure reasonsBRD 6.5.8
Image compliance columnBadgePass/fail per product for image requirements (size, format, no watermarks)BRD 6.5.7
GTIN/barcode statusBadgeMissing barcode indicator per productBRD 6.5.6
Price match validationBadgeVerifies POS price matches Google listing priceBRD 6.5
Product type taxonomyBadgeGoogle product category assignment statusBRD 6.5.6
Disapproval prevention logTableProducts caught by pre-validation before being pushed to GoogleBRD 6.5.8

Actions & Transitions

ActionNavigates ToRequires Role
Fix product issueProduct edit screen in Catalog moduleADMIN+
Re-validate productSame screen (validation re-runs)ADMIN+
Force sync valid productsSame screen (bulk push to Google)ADMIN+
View disapproval detailsExpandable detail panel per productADMIN+

G.9.9 Cross-Platform Validation

AttributeValue
Screen IDSCR-M06-09
Product(s)OWNER
BRD Section(s)6.6
Database Tablesintegration_providers (R), products (R), variants (R), integration_sync_log (R)
State Machine(s)7.16 Product Sync Validation States
Appendix F Servicesintegration.cross-platform.validation.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/validation

Purpose

The Cross-Platform Validation screen applies the strictest-rule-wins validation engine across all connected channels (Shopify, Amazon, Google Merchant). It shows a unified view of product readiness per platform, identifies which platform’s rules are causing failures, and provides a consolidated validation matrix for titles, descriptions, images, barcodes, and required attributes.

Key Elements

ElementTypeDescriptionBusiness Rule
Platform readiness matrixTableProducts x Platforms grid showing pass/fail per channelBRD 6.6 — strictest-rule-wins
Unified validation rulesPanelCombined requirements: title max 150 chars, description max 5000 chars, image min 1000px, no watermarksBRD 6.6.1
Image requirements matrixTablePer-platform image requirements side-by-side comparisonBRD 6.6.2
Failing products listTableProducts that fail at least one platform’s validation with specific failure reasons per platformBRD 6.6.3
Pre-sync validation toggleInputEnable/disable automatic pre-sync validation before pushing to any channelBRD 6.6.3
Platform-specific attributesPanelRequired fields per platform (Amazon bullet points, Google product type, Shopify tags)BRD 6.6.4

Actions & Transitions

ActionNavigates ToRequires Role
Fix product issueProduct edit screen in Catalog moduleADMIN+
Re-validate all productsSame screen (bulk re-validation runs)ADMIN+
View platform detailSCR-M06-06/08 (Amazon/Google validation screens)ADMIN+

G.9.10 Inventory Sync Dashboard

AttributeValue
Screen IDSCR-M06-10
Product(s)OWNER
BRD Section(s)6.7
Database Tablesintegration_providers (R), integration_sync_log (R), inventory_levels (R), locations (R)
State Machine(s)7.13 Integration Sync States
Appendix F Servicesintegration.cross-platform.inventory-orchestrator.service, integration.shopify.inventory-sync.service, integration.amazon.inventory-sync.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/inventory

Purpose

The Inventory Sync Dashboard provides a unified view of inventory levels across all connected channels (POS, Shopify, Amazon, Google). Administrators monitor safety buffer calculations, channel-available quantities, oversell prevention status, and sync failure freeze states. The screen shows real-time inventory allocation across platforms with the formula: Channel Available = POS Available - Safety Buffer.

Key Elements

ElementTypeDescriptionBusiness Rule
Channel inventory tableTableProduct x Channel grid showing POS qty, safety buffer, channel-available qty per platformBRD 6.7.2
Safety buffer summaryPanelPer-location and per-channel buffer configuration with current allocationBRD 6.7.2
Sync status per channelBadgeLast sync time, success/failure, latency per channelBRD 6.7.1
Oversell prevention statusBadgeActive/inactive indicator with oversell event countBRD 6.7.3
Sync failure freeze indicatorBadgeProducts currently frozen due to sync failure (120-min freeze window)BRD 6.7.5
Reconciliation schedulePanelNext scheduled reconciliation per channel (Shopify 15min, Amazon 30min, Google 6hr)BRD 6.7.1
Force reconciliation buttonButtonTrigger immediate full inventory reconciliation across all channelsBRD 6.7.1

Actions & Transitions

ActionNavigates ToRequires Role
Force reconciliationSame screen (reconciliation runs)ADMIN+
Edit safety buffersSame screen (inline edit per channel/location)ADMIN+
View sync failuresSCR-M06-12 Error DLQ ManagementADMIN+
View channel detailPlatform-specific sync config (SCR-M06-03)ADMIN+

G.9.11 Integration Health Monitor

AttributeValue
Screen IDSCR-M06-11
Product(s)OWNER
BRD Section(s)6.11
Database Tablesintegration_sync_log (R), integration_providers (R)
State Machine(s)7.13 Integration Sync States, 7.14 Integration Connection States
Appendix F Servicesintegration.provider.registry.service, integration.circuit-breaker.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/health

Purpose

The Integration Health Monitor provides a detailed sync log and operational metrics across all integrations. Administrators can filter by integration type, sync type (webhook, scheduled, manual, bulk), status, date range, and entity type. The screen shows circuit breaker states, retry attempts, and dead-letter queue entries for failed operations.

Key Elements

ElementTypeDescriptionBusiness Rule
Sync log tableTablePaginated log with integration, sync_type, direction, entity_type, status, records, duration, timestampBRD 6.11.3
Integration type filterInputMulti-select: Shopify, Amazon, Google, Payment, Email, ShippingBRD 6.11.3
Sync type filterInputWEBHOOK_IN, WEBHOOK_OUT, SCHEDULED_PULL, SCHEDULED_PUSH, RECONCILIATION, MANUAL, BULK_OPERATION, NOTIFICATIONBRD 6.11.3
Status filterInputSUCCESS, FAILED, PARTIAL, SKIPPED, RETRYINGBRD 6.11.3
Circuit breaker statusPanelPer-provider circuit state: CLOSED (green), HALF_OPEN (yellow), OPEN (red)BRD 6.2.4
Error detail expansionPanelClick-through to full error_details text for failed entriesBRD 6.11.3
Retry status trackerBadgeShows retry attempt count and next retry time for RETRYING entriesBRD 6.2.3

Actions & Transitions

ActionNavigates ToRequires Role
Filter sync logSame screen (results update)ADMIN+
View error detailsSame screen (expanded detail panel)ADMIN+
Retry failed operationSame screen (retry initiated)ADMIN+
View DLQ entriesSCR-M06-12 Error DLQ ManagementADMIN+

G.9.12 Error DLQ Management

AttributeValue
Screen IDSCR-M06-12
Product(s)OWNER
BRD Section(s)6.2
Database Tablesintegration_sync_log (R/W), integration_providers (R)
State Machine(s)7.13 Integration Sync States
Appendix F Servicesintegration.dead-letter.service, integration.idempotency.service
User RolesADMIN, OWNER
Offline CapableNo
Route/admin/integrations/dlq

Purpose

The Error DLQ (Dead-Letter Queue) Management screen displays integration messages that have failed all retry attempts (3 retries with exponential backoff: 5s, 15s, 45s) and been moved to the dead-letter queue for manual review. Administrators can inspect error details, retry individual messages, replay batches, or discard messages that are no longer relevant. The DLQ retains entries for 24 hours before auto-purge.

Key Elements

ElementTypeDescriptionBusiness Rule
DLQ entries tableTableFailed messages with integration, entity_type, entity_id, external_id, error details, failed_atBRD 6.2.3
Error detail panelPanelFull error message, stack trace, request/response payloadsBRD 6.2.3
Retry buttonButtonRe-enqueue message for another round of retries (with new idempotency window)BRD 6.2.5
Batch retry buttonButtonRetry all selected DLQ entriesBRD 6.2.3
Discard buttonButtonRemove message from DLQ (acknowledge as unrecoverable)BRD 6.2.3
Integration filterInputFilter by integration typeBRD 6.2.3
Age indicatorBadgeTime since message entered DLQ; highlight entries nearing 24-hour auto-purgeBRD 6.2.3
Retry countBadgeNumber of previous retry attempts per messageBRD 6.2.3

Actions & Transitions

ActionNavigates ToRequires Role
Retry messageSame screen (message re-enqueued, status updates)ADMIN+
Batch retrySame screen (selected messages re-enqueued)ADMIN+
Discard messageConfirmation dialog, then same screenADMIN+
View source entityNavigates to relevant entity screen (product, order, etc.)ADMIN+

G.10 Nexus POS Terminal Context

This section documents the POS terminal experience — the screens and navigation flows specific to the sales register context within the Nexus POS web application (ADR-052). While individual screen specs are in G.4-G.9 by module, this section covers POS navigation, hardware integration, offline behavior, keyboard shortcuts, and screen transition flows.

G.10.1 POS Navigation Structure

The Nexus POS terminal uses a sidebar-primary layout optimized for fixed-position retail terminals. When a CASHIER logs in, the app opens directly to the Sales Terminal with a transaction-focused sidebar. MANAGER and OWNER roles see an expanded navigation with access to administrative sections (reports, inventory, setup, integrations) in addition to the POS sidebar.

The POS screen is divided into three zones:

ZonePositionWidthContent
SidebarLeft64px (collapsed) / 240px (expanded)Primary navigation icons/labels
Content AreaCenterRemainingActive screen content
Status BarTopFull width, 48pxConnection indicator, location name, clock, user avatar
IconLabelRouteDescriptionRegister Profile
CartSales/pos/salesActive sale screen with product grid, cart panel, and paymentFULL_POS, MOBILE
SearchLookup/pos/lookupProduct search by barcode, SKU, or name — shows price, stock, location availabilityFULL_POS, MOBILE
UsersCustomers/pos/customersCustomer search, attach to sale, view purchase history, loyalty balanceFULL_POS
BoxInventory/pos/inventoryQuick stock check, count participation, adjustment requestsFULL_POS
ClockTime Clock/pos/timeclockClock-in/clock-out for current userFULL_POS, MOBILE
DollarSignDrawer/pos/drawerCash drawer operations: open, drop, X-Report, Z-ReportFULL_POS
FileTextHistory/pos/historyToday’s transaction history for this register — reprint receipts, view detailsFULL_POS
SettingsSettings/pos/settingsRegister-local settings (receipt format, display brightness)FULL_POS

The sidebar collapses to icon-only mode on smaller displays (< 1280px) and can be toggled via the hamburger menu icon at the top.

Role-Based Navigation Visibility

Since Nexus POS is a single web app (ADR-052), the navigation adapts based on the logged-in user’s role:

RoleDefault Screen on LoginSidebar Sections VisibleHardware ActionsAuthentication
CASHIERSales TerminalSales, Lookup, Customers, Inventory (count only), Time Clock, Drawer, HistoryPrint receipt, open drawer, scan barcodePIN-based login (4-6 digit numeric PIN via POST /auth/pin-login)
MANAGERDashboardAll CASHIER sections + Sales Reports, Catalog, Inventory (full), Setup (partial)Same as CASHIER (when at register)Email + password or PIN
OWNERDashboardAll sections including Setup (full), IntegrationsSame as CASHIER (when at register)Email + password
BUYERCatalogCatalog, Inventory (POs, vendors, reorder)None (back-office role)Email + password
AUDITORInventoryInventory (counts), Audit LogNone (back-office role)Email + password

When a MANAGER or OWNER navigates to the Sales Terminal, the POS sidebar replaces the admin navigation, providing the same transaction-focused experience as a CASHIER.

Quick-Access Toolbar

At the top of the Sales screen, a persistent quick-access toolbar provides one-tap shortcuts for the most common mid-sale actions:

ButtonActionShortcut
New SaleClear cart and start a new transactionF1
CustomerOpen customer search overlay, attach to current saleF2
Price CheckOpen price check dialog (scan or type barcode)F3
Park SalePark current cart (save for later retrieval)F4
RetrieveRetrieve a previously parked saleF5
VoidVoid the current transaction (requires Manager role)F8

G.10.2 Hardware Integration Points

The Nexus POS web application integrates with retail peripherals via web-compatible protocols (WebUSB, Star WebPRNT, Stripe Terminal JS SDK) and standard network interfaces. All hardware interactions are abstracted behind a HardwareService interface so that the React UI layer never directly communicates with physical devices.

Barcode Scanner Integration

AttributeValue
ProtocolUSB HID (keyboard wedge mode)
Supported DevicesAny USB barcode scanner that emits keyboard events (Zebra DS2208, Honeywell Voyager, Symbol LS2208)
ConnectionUSB wired — plug and play, no driver required
Data FormatBarcode string terminated by Enter key (configurable: CR, LF, or CR+LF)
Integration MethodGlobal keyboard event listener in React — detects rapid keystroke sequences (< 50ms between characters) as scanner input vs. manual typing

Focus Management: The barcode scanner input is captured globally regardless of which UI element has focus. When a scan is detected on the Sales screen, the system automatically performs a product lookup (API or product_cache) and adds the item to the cart. On non-Sales screens (e.g., Inventory Lookup), the scan triggers a product search instead.

Scan Detection Logic: The POS uses a timing-based heuristic to distinguish scanner input from keyboard typing:

  • Characters arriving within 50ms of each other are buffered as a scan sequence
  • The sequence is finalized when an Enter key is received or 200ms elapses after the last character
  • Sequences shorter than 3 characters are ignored (likely accidental keypresses)

Receipt Printer

AttributeValue
ProtocolESC/POS (Epson Standard Code for Point of Sale)
Supported DevicesEpson TM-T88VI, Star TSP143IV, Star mC-Print3
ConnectionUSB or network (TCP/IP port 9100)
Paper Width80mm (default), 58mm (compact)
Integration MethodStar WebPRNT SDK (HTTP/HTTPS to network printers) or WebUSB API for USB-connected printers. ESC/POS byte stream generated in the browser via receipt-printer-encoder library.

Receipt Content: Receipts are composed in the React layer as a structured receipt object (store name, items, totals, payment breakdown, barcode) and serialized to ESC/POS commands by the browser-side print service. Offline sales include an “OFFLINE” watermark below the store header.

Receipt Reprint: Receipts for today’s transactions can be reprinted from the History screen. The system stores the receipt data (not the rendered ESC/POS bytes) so reprints reflect the original sale data.

Cash Drawer

AttributeValue
ProtocolDK port trigger (RJ-12 cable from receipt printer)
Supported DevicesAny cash drawer with DK port (APG Vasario, Star CD3-1616)
ConnectionConnected to receipt printer’s DK port — drawer opens when printer sends the open command
Integration MethodESC/POS drawer kick pulse (0x1B 0x70 0x00) sent via the same Star WebPRNT / WebUSB channel used for receipt printing. Cash drawers connect to the printer’s DK port (kick-out cable).

Business Rules: The cash drawer opens automatically at the end of a cash sale. Manual drawer open requires the cash_drawer_operations feature toggle (enabled for STAFF, MANAGER, OWNER by default). All drawer open events are logged in the audit trail with user ID, timestamp, and reason (sale_complete, manual_open, cash_drop, drawer_count).

Payment Terminal

AttributeValue
ProtocolSemi-integrated (SAQ-A compliant)
Supported DevicesVerifone P400, Ingenico Lane/3000, PAX A80
ConnectionNetwork (TCP/IP) — POS sends amount, terminal handles card interaction
PCI ScopeSAQ-A: No card data touches the POS system. The payment terminal handles all card reads, PIN entry, and encryption. POS receives only authorization codes and masked card numbers (last 4 digits).
Integration MethodStripe Terminal JS SDK (or equivalent vendor SDK) sends amount to terminal via the browser. Terminal returns authorization result.

Payment Flow: POS sends { amount, currency, transactionType } to the payment terminal. The terminal displays amount, processes card tap/insert/swipe, communicates with the payment processor, and returns { approved, authCode, maskedPan, cardBrand } to the POS. If the terminal is unreachable, the POS shows “Payment terminal offline — use cash or try again.”

Offline Limitation: Card payments are blocked offline (see G.10.3). Only cash payments are accepted during OFFLINE mode because the payment terminal requires network connectivity to reach the payment processor.

RFID Reader (Web POS)

AttributeValue
ProtocolUSB HID (WebUSB API) or network-connected readers (HTTP/TCP)
Supported DevicesZebra FX9600 (fixed reader, dock door, network), Zebra RFD40 (USB sled)
ConnectionUSB (WebUSB) or Ethernet (fixed readers via REST/LLRP gateway)
Use CaseWeb POS RFID operations: tag lookup, tag void, tag status check. Bulk scanning is handled by the Raptag mobile app (G.11).
Integration MethodWebUSB API for USB-connected readers; HTTP REST calls for network-attached readers via RFID gateway service

Scope: RFID readers connected to the web POS are used for individual tag operations only (e.g., looking up a tag during a count discrepancy investigation, voiding a damaged tag). Bulk inventory counting uses the Raptag mobile app with handheld readers.


G.10.3 Offline Behavior (ADR-048)

The Nexus POS operates in an online-first architecture (ADR-048). All reads and writes go through the Central API via React Query during normal operation. When connectivity is lost, the POS falls back to a thin 2-table SQLite WASM database (sql.js or wa-sqlite backed by OPFS) for sales continuity.

3-State Connection Monitor

The connection monitor uses three detection layers (Socket.io events, HTTP health ping every 5s, navigator.onLine API) to determine the current state:

StateTriggerUI IndicatorData ReadsData Writes
ONLINEWebSocket connected + health ping OKGreen dot + “Connected”React Query → Central APIPOST → Central API
DEGRADEDWebSocket dropped, health ping intermittentYellow dot + “Unstable”Try API (2s timeout) → fallback to SQLite product_cachePOST → API + local backup copy in sales_queue
OFFLINE3 consecutive health pings fail (~15s)Red dot + banner: “Working offline. N sales queued. Prices may be outdated.”SQLite product_cache onlySQLite sales_queue (append-only, FIFO)

SYNCING (recovery sub-state): When connectivity restores, the monitor enters SYNCING — yellow dot with “Syncing 2/3…” progress text. The sales_queue is flushed oldest-first. On completion, the state transitions to ONLINE.

Operations Allowed Offline

OperationDetails
New sale (cash only)Product prices from product_cache. Sale written to sales_queue. Receipt printed with “OFFLINE” watermark.
Return with receiptOriginal receipt data available locally. Return queued for sync.
Price checkFrom product_cache. Stale warning shown if cache > 60 minutes old.
Park saleCart state saved to local storage.
Retrieve parked saleParked carts retrieved from local storage.

Operations Blocked Offline

OperationReason
Card paymentPayment terminal requires network to reach processor
Customer create/lookupRequires uniqueness check against Central API
Credit limit check / on-account paymentRisk of exceeding balance without real-time verification
Gift card activation / reload / redeem / balanceRisk of double-activation or stale balance
Multi-store inventory lookupRequires network to query other locations
Transfer request / reservation createRequires coordination with other locations
Inventory adjustment / receivingRequires server-side validation and approval workflow

When a user attempts a blocked operation offline, the POS shows a modal: “This feature requires an internet connection. Please try again when connected.” The blocked action button is visually disabled (grayed out) with a “requires connection” tooltip.

2-Table SQLite WASM Fallback

The fallback database runs in the browser via SQLite WASM (sql.js or wa-sqlite), with persistence to the Origin Private File System (OPFS) for durability across page reloads and browser restarts.

TablePurposeSize Estimate
product_cacheRead-only product data (id, sku, barcode, name, price, cost, tax_code, variants). Pre-warmed on startup. Updated via WebSocket push events.~5MB for 10,000 SKUs
sales_queueAppend-only offline transactions. Each row contains full sale data as JSON (line items, payments, totals). UUID sale_id for idempotent sync.~1KB per sale

The product_cache includes a last_refreshed timestamp. If the cache is older than 60 minutes during offline mode, the POS shows a subtle warning banner: “Product data may be outdated.”

Flag-on-Sync Price Discrepancy Handling

When the sales_queue flushes on reconnection, the Central API compares each line item’s unit_price (from the stale product_cache) against the current server price:

ScenarioServer ActionManager Review
Price matchAccept sale normallyNone
Price changedAccept sale at current server price; log discrepancy (sold_price, current_price, difference)Review flagged transactions in Nexus POS (MANAGER+ dashboard); decide if customer credit is warranted
Item out of stockRecord sale; flag negative inventoryApprove negative balance or adjust
Customer deletedReassign to “Walk-in Customer”Informational
Promotion expiredApply current (non-promotional) priceReview flagged transactions

Discrepancies appear in the Nexus POS manager dashboard under “Price Discrepancies” with [Issue Credit] and [Dismiss] actions per transaction.


G.10.4 POS Keyboard Shortcuts

The POS terminal supports function key shortcuts for rapid operation. These are active whenever the POS application has focus, regardless of which screen is displayed.

Function Key Assignments

KeyActionContextRequired Role
F1New SaleAny screen — navigates to Sales, clears cartALL
F2Customer LookupSales screen — opens customer search overlayALL
F3Price CheckAny screen — opens price check dialog (scan or type barcode)ALL
F4Park SaleSales screen — saves current cart for later retrievalALL
F5Retrieve Parked SaleSales screen — opens list of parked salesALL
F6Inventory LookupAny screen — opens stock level search by barcode or SKUALL
F7Transaction HistoryAny screen — opens today’s register transaction listALL
F8Void TransactionSales screen — voids the current or last transactionMANAGER, OWNER
F9Apply DiscountSales screen — opens discount dialog (line-item or cart-level)ALL (amount limits apply)
F10Open Cash DrawerSales screen — manual drawer openALL (requires cash_drawer_operations toggle)
F11Manager OverrideAny screen — prompts for manager PIN to authorize restricted actionsMANAGER, OWNER
F12Lock TerminalAny screen — locks the POS to the PIN entry screen (preserves current sale)ALL

Barcode Scan Handling

Barcode scans are intercepted globally via a keyboard event listener. The scan detection algorithm distinguishes rapid scanner input (< 50ms between keystrokes) from manual typing:

  • Sales screen: Scan adds item to cart (or increments quantity if already in cart)
  • Lookup screen: Scan populates the search field and triggers product detail display
  • Inventory screen: Scan shows stock levels across all locations for the scanned product
  • Any other screen: Scan opens a floating product info tooltip (price, stock, image)

Quick-Key Product Buttons

The Sales screen supports a configurable grid of quick-key buttons for high-frequency items that lack barcodes (e.g., gift wrapping, alterations, miscellaneous charges). Quick keys are configured under Settings > Registers > Quick Keys (OWNER role) and synced to the POS terminal via WebSocket.

AttributeValue
Grid size4x5 (20 buttons, configurable)
Button contentProduct name + price, color-coded by category
Location scopePer-register (different registers can have different quick-key layouts)

Manager Override Shortcut

When a restricted action is attempted by a STAFF user (e.g., void, price override beyond discount limit), the system prompts for a manager PIN:

  1. Modal appears: “Manager authorization required for [action name]”
  2. Manager enters their PIN on the numeric keypad
  3. System validates PIN against users with MANAGER or OWNER role at this tenant
  4. If valid, the action proceeds under the manager’s authority (logged as authorized_by in the audit trail)
  5. If invalid, the action is denied with “Invalid manager PIN”

The F11 shortcut opens this same override prompt pre-emptively, allowing a manager to authorize before the restricted action is attempted.


G.10.5 POS Screen Transition Flows

Standard Sale Flow

Login → Terminal → Cart → Payment → Receipt
=========================================================

 [PIN Entry]
     │
     ▼
 [Sales Screen] ◄──────────────────────────────────────┐
     │                                                   │
     │ scan/search                                       │
     ▼                                                   │
 [Product Added to Cart]                                 │
     │                                                   │
     │ (repeat for each item)                            │
     │                                                   │
     ▼                                                   │
 [Cart Review]                                           │
     │  ├── [Apply Discount] (F9)                        │
     │  ├── [Attach Customer] (F2)                       │
     │  └── [Park Sale] (F4) ──► [Parked Sales List]     │
     │                                                   │
     │ [Pay] button                                      │
     ▼                                                   │
 [Payment Dialog]                                        │
     │  ├── Cash: enter tendered amount                  │
     │  ├── Card: send to payment terminal               │
     │  ├── Gift Card: scan/enter card number            │
     │  ├── On Account: select customer account          │
     │  └── Split: combine multiple payment methods      │
     │                                                   │
     │ all payments applied                              │
     ▼                                                   │
 [Receipt Printed]                                       │
     │  ├── Print receipt (ESC/POS)                      │
     │  ├── Email receipt (if customer attached)         │
     │  └── Cash drawer opens (if cash payment)          │
     │                                                   │
     └──────────────── [New Sale] (F1) ─────────────────┘

Return Flow

Terminal → Return Lookup → Item Selection → Refund → Receipt
=========================================================

 [Sales Screen]
     │
     │ [Returns] button or navigate to History
     ▼
 [Return Lookup]
     │  ├── Scan receipt barcode
     │  ├── Enter sale number manually
     │  └── Search by date + register
     │
     │ original sale found
     ▼
 [Original Sale Details]
     │  ├── View all line items from original sale
     │  ├── Check return eligibility per item
     │  └── Items already returned are grayed out
     │
     │ select items to return
     ▼
 [Return Item Selection]
     │  ├── Select quantity per item (up to original qty)
     │  ├── Select reason code (defective, wrong_size, etc.)
     │  └── Select return action: refund or exchange
     │
     │ [Process Return] button
     ▼
 [Refund Method]
     │  ├── Original payment method (default)
     │  ├── Store credit
     │  └── Cash (if manager authorized)
     │
     │ refund applied
     ▼
 [Return Receipt Printed]
     │  ├── Print return receipt
     │  ├── Inventory restocked (if return_to_stock)
     │  └── Customer loyalty points adjusted
     │
     └──── back to [Sales Screen]

Cash Drawer Open/Close Flow

Open Drawer → X-Report → Z-Report → Close
=========================================================

 [Start of Day]
     │
     │ Manager navigates to Drawer screen
     ▼
 [Open Drawer]
     │  ├── Enter starting cash amount (counted bills/coins)
     │  ├── System records opening_balance
     │  └── Drawer status: OPEN
     │
     │ (normal sales throughout the day)
     │
     ▼
 [Mid-Day: X-Report] (non-destructive read)
     │  ├── View running totals: cash, card, gift card
     │  ├── View transaction count by payment method
     │  ├── Expected cash = opening_balance + cash_in - cash_out
     │  └── Does NOT reset counters
     │
     │ (optional: cash drop)
     ▼
 [Cash Drop] (if drawer has excess cash)
     │  ├── Enter drop amount
     │  ├── System records cash_drop event
     │  ├── Expected cash reduced by drop amount
     │  └── Manager signature/PIN required
     │
     │ (end of day)
     ▼
 [Z-Report / Close Drawer]
     │  ├── Enter counted cash amount (actual physical count)
     │  ├── System calculates variance (counted - expected)
     │  ├── Display variance: $0.00 = green, < $5 = yellow, > $5 = red
     │  ├── Print Z-Report (end-of-day summary)
     │  ├── Drawer status: CLOSED
     │  └── Register locked until next opening
     │
     └──── [Drawer Closed — Register Locked]

G.11 Nexus Raptag Mobile Context (8 Screens)

BRD Section: 4.6.8 (RFID Counting Subsystem) + 5.16 (RFID Configuration) | Appendix F: Section F.10A (6 services) | Tech: React Native + Expo (ADR-047)

This section provides full screen specifications for the Nexus Raptag mobile RFID counting application. Unlike the Nexus POS web app, Raptag is a separate React Native app deployed to iOS and Android via Expo (ADR-047).

Cross-Reference: See Ch 05, Section 4.6.8 for RFID counting business rules. See Ch 08, Domain 16 (RFID) for table schemas. See Appendix F, Section F.10A for RFID service breakdown.


G.11.1 Login

AttributeValue
Screen IDSCR-R01
Product(s)Raptag
BRD Section(s)5.5
Database Tablesusers (R), tenants (R), roles (R), user_locations (R)
State Machine(s)
Appendix F Servicesauth.login.service
User RolesALL
Offline CapableYes (cached credentials for returning users)
Route/login

Purpose

The Login screen authenticates Raptag operators against the Central API using email and password credentials. Unlike the POS terminal (which uses numeric PIN entry for speed), Raptag uses standard email/password authentication because operators log in once per session rather than switching users frequently. Returning users can authenticate offline using cached credential hashes stored in the device’s secure storage.

Key Elements

ElementTypeDescriptionBusiness Rule
Tenant SelectorDropdownSelect tenant (shown only if user belongs to multiple tenants)Pre-populated from last login; stored in AsyncStorage
Email FieldText InputUser’s login email addressValidated against users.email with users.is_active = true
Password FieldSecure InputPassword with show/hide toggleVerified against users.password_hash (bcrypt)
Remember MeToggleCache credentials for offline re-authenticationStores bcrypt hash in device secure storage (Expo SecureStore)
Login ButtonPrimary ButtonSubmit credentials to POST /auth/loginDisabled until both fields non-empty; shows spinner during request
Server URLSettings LinkConfigure Central API endpoint (first-time setup only)Stored in AsyncStorage; hidden after initial configuration
Offline BadgeInfo Banner“Offline mode — using cached credentials” shown when device is disconnectedOnly appears if cached credentials exist and device has no connectivity

Actions & Transitions

ActionNavigates ToRequires Role
Successful login (online)SCR-R02 Home DashboardALL
Successful login (offline, cached)SCR-R02 Home Dashboard (limited features)ALL
Failed login (wrong credentials)Stay on SCR-R01 with error message
Account lockedStay on SCR-R01 with “Account locked” message

G.11.2 Home Dashboard

AttributeValue
Screen IDSCR-R02
Product(s)Raptag
BRD Section(s)4.6.8
Database Tablesrfid_scan_sessions (R), session_operators (R), rfid_config (R), devices (R)
State Machine(s)RFID Session (7.11)
Appendix F Servicesrfid.scan.command.service, rfid.config.crud.service
User RolesALL
Offline CapablePartial (shows locally cached session data; cannot fetch new sessions)
Route/home

Purpose

The Home Dashboard is the primary landing screen after login. It displays the operator’s active session (if any), a list of available sessions at their assigned location, recent session history, and device/reader status. It serves as the central hub from which operators join existing sessions or managers create new ones.

Key Elements

ElementTypeDescriptionBusiness Rule
Active Session CardHighlight CardShows current session if operator is participating (session name, type, section assignment, tag count, elapsed time)Only one active session per operator at a time (enforced by session_operators unique constraint)
Available Sessions ListScrollable ListSessions at operator’s location with status in_progress that they haven’t joined yetFiltered by rfid_scan_sessions.location_id matching operator’s assigned location
New Session ButtonFAB (Floating Action Button)Create a new counting sessionRequires MANAGER or OWNER role; opens SCR-R03
Reader Status IndicatorStatus BadgeShows connected RFID reader model and battery levelGreen = connected, Yellow = low battery (< 20%), Red = disconnected
Recent SessionsCard ListLast 5 completed sessions with variance summaryTapping opens session summary (SCR-R06, read-only)
Pending UploadsWarning BadgeCount of sessions with un-synced scan dataShows “3 sessions pending upload” with upload button → SCR-R07
Location NameHeader TextCurrent location name (from user_locations.is_primary)Operator cannot change location from Raptag; set in Nexus POS (OWNER > Setup > Locations)

Actions & Transitions

ActionNavigates ToRequires Role
Tap “Active Session” cardSCR-R04 Scanning Interface (resume scanning)ALL
Tap “New Session” FABSCR-R03 Join / Start SessionMANAGER, OWNER
Tap available session → “Join”SCR-R05 Section AssignmentALL
Tap “Pending Uploads”SCR-R07 Chunked Upload / SyncALL
Tap recent session cardSCR-R06 Session Summary (read-only)ALL
Tap reader statusSCR-R08 Device PairingALL

G.11.3 Join / Start Session

AttributeValue
Screen IDSCR-R03
Product(s)Raptag
BRD Section(s)4.6.8, 5.16
Database Tablesrfid_scan_sessions (W), session_operators (W), locations (R), rfid_config (R)
State Machine(s)RFID Session (7.11): [*] → in_progress
Appendix F Servicesrfid.scan.command.service, rfid.config.crud.service
User RolesMANAGER, OWNER (create); ALL (join)
Offline CapableYes (session created locally in SQLite, synced later)
Route/session/new

Purpose

This screen allows managers to create new RFID counting sessions and operators to join existing sessions. When creating a session, the manager selects the count type, location, and assigns sections to operators. When joining, the operator selects their assigned section and confirms their reader device.

Key Elements

ElementTypeDescriptionBusiness Rule
Session Type SelectorSegmented Controlfull_inventory, cycle_count, spot_check, find_itemSee BRD Section 5.16.4 for type definitions
Location DisplayRead-only TextPre-filled with operator’s primary locationSessions are location-scoped; cannot count across locations
Section ListEditable ListManager defines sections (e.g., “Men’s Tops”, “Women’s Bottoms”, “Accessories”)Free-text section names; at least one section required
Operator AssignmentMulti-selectAssign operators to sections from a list of active users at the locationMax 10 operators per session; each operator assigned exactly one section
Session NameText InputOptional friendly name (e.g., “Q1 Full Count - March 2026”)Auto-generated as {session_type}-{location_code}-{date} if left blank
Expected CountNumber InputOptional expected tag count for variance calculationIf provided, used to calculate variance % on SCR-R06
Start Session ButtonPrimary ButtonCreates session and transitions to scanningWrites to rfid_scan_sessions (status: in_progress) and session_operators
Join Existing PanelCardShows session details for joining (session name, type, available sections)Operator selects their section and taps “Join”

Actions & Transitions

ActionNavigates ToRequires Role
Tap “Start Session” (create mode)SCR-R04 Scanning InterfaceMANAGER, OWNER
Tap “Join Session” (join mode)SCR-R05 Section Assignment → SCR-R04ALL
CancelSCR-R02 Home DashboardALL

G.11.4 Scanning Interface

AttributeValue
Screen IDSCR-R04
Product(s)Raptag
BRD Section(s)4.6.8, 5.16
Database Tablesrfid_scan_events (W, local SQLite), rfid_tags (R, cached), rfid_tag_mappings (R, cached)
State Machine(s)RFID Session (7.11): in_progress
Appendix F Servicesrfid.scan.command.service, rfid.tag.crud.service
User RolesALL
Offline CapableYes (fully offline — all scan data stored in local SQLite)
Route/session/:id/scan

Purpose

The Scanning Interface is the primary operational screen where operators perform RFID tag reads using the connected Zebra reader. It displays real-time scan progress including tag count, RSSI signal strength, section progress, and a live-updating list of detected EPCs. All scan data is written to local SQLite with 30-second auto-save checkpoints for crash recovery.

Key Elements

ElementTypeDescriptionBusiness Rule
Start/Stop Scan ToggleLarge ButtonToggle RFID reader on/off (green = scanning, red = stopped)Reader controlled via Zebra RFID SDK native bridge
Tag CounterLarge Numeric Display“347 / 500” format showing found tags vs expected countExpected count from session creation (SCR-R03) or total active tags at location
RSSI Signal IndicatorVertical Bar / ArcReal-time signal strength of current reads (-30 dBm = strong, -70 dBm = threshold)Tags below min_rssi_threshold (-70 dBm default) are filtered as phantom reads
Section Progress BarHorizontal ProgressPercentage of expected tags found in operator’s assigned sectionColor-coded: green (> 95%), yellow (80-95%), red (< 80%)
EPC ListScrollable ListLive-updating list of scanned EPCs with SKU name, variant, and read countSorted by most-recent-first; matched tags show product info from rfid_tag_mappings cache
Unknown Tags BadgeWarning CountCount of EPCs not found in rfid_tag_mappings (unmatched)Displayed as “12 unknown” badge; could indicate tags from other tenants or unregistered tags
Battery IndicatorIcon + PercentageDevice battery level and reader battery levelBelow 15%: triggers auto-save and warning “Low battery — save your progress”
Auto-Save IndicatorSubtle Text“Last saved: 12s ago” timestamp30-second SQLite checkpoint interval (configurable via rfid_config.auto_save_interval_seconds)
Elapsed TimeTimerSession duration counter (HH:MM:SS)Auto-expires after session_timeout_minutes (default: 480 min / 8 hours)

Wireframe

┌─────────────────────────────────┐
│ ◄ Session    Men's Tops    ■ ■ │  <- Back, Section name, Battery icons
│                  12:34:21      │  <- Elapsed time
├─────────────────────────────────┤
│                                 │
│         ┌───────────┐           │
│         │           │           │
│         │    347    │           │  <- Tag count (large)
│         │  ─── ───  │           │
│         │    500    │           │  <- Expected count
│         │           │           │
│         └───────────┘           │
│                                 │
│  ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓░░░░░  69%    │  <- Section progress bar
│                                 │
│  RSSI: ████████░░  -42 dBm     │  <- Signal strength
│                                 │
├─────────────────────────────────┤
│  Scanned Tags           12 unk │  <- Unknown tag count
├─────────────────────────────────┤
│  ▸ 3034F8A2C1E9B7D0  NXJ-1078 │
│    Blue Hoodie / M    ×3  -38  │
│  ▸ 3034F8A2C1E9B7D1  NXJ-1078 │
│    Blue Hoodie / L    ×2  -45  │
│  ▸ 3034F8A2C1E9B7D2  NXJ-1079 │
│    Black Tee / S      ×1  -52  │
│  ▸ 3034F8A2C1E9B7D3  ??? unkn │
│    Unknown tag        ×1  -61  │
│  ▸ 3034F8A2C1E9B7D4  NXJ-1080 │
│    White Polo / XL    ×1  -44  │
│                                 │
│         (scrollable)            │
├─────────────────────────────────┤
│  Auto-saved 12s ago             │
│                                 │
│  ┌─────────────────────────────┐│
│  │     ■  STOP SCANNING       ││  <- Large toggle button (red)
│  └─────────────────────────────┘│
└─────────────────────────────────┘

Actions & Transitions

ActionNavigates ToRequires Role
Tap “Stop Scanning” → “Complete Section”SCR-R05 Section Assignment & ProgressALL
Tap “Stop Scanning” → “End Session” (manager)SCR-R06 Session SummaryMANAGER, OWNER
App backgrounded / battery criticalStay on SCR-R04 (auto-save triggered immediately)ALL
App crash / force closeSCR-R04 with recovery dialog on relaunch (“Resume session?”)ALL

G.11.5 Section Assignment & Progress

AttributeValue
Screen IDSCR-R05
Product(s)Raptag
BRD Section(s)4.6.8
Database Tablessession_operators (R/W), rfid_scan_sessions (R), rfid_scan_events (R, local)
State Machine(s)RFID Session (7.11): in_progress
Appendix F Servicesrfid.scan.command.service
User RolesALL (view); MANAGER, OWNER (reassign sections)
Offline CapablePartial (shows local progress; section reassignment requires connectivity)
Route/session/:id/sections

Purpose

The Section Assignment & Progress screen shows the overall progress of a multi-operator counting session. Each operator’s assigned section is displayed with their individual tag count, progress percentage, and connection status. Managers can reassign sections or add/remove operators from this screen.

Key Elements

ElementTypeDescriptionBusiness Rule
Session HeaderInfo CardSession name, type, location, total tags found, elapsed timeAggregates counts from all operators
Operator Section CardsCard ListOne card per operator showing: name, section, tag count, progress %, last activity timestampProgress % = operator’s tags / (expected / num_sections)
My Section HighlightVisual EmphasisCurrent user’s section card is highlighted with a colored borderAllows quick identification of own section
Operator StatusBadge per Card“Scanning” (green pulse), “Paused” (yellow), “Completed” (checkmark), “Disconnected” (red)Based on last activity timestamp; disconnected if no scan events > 5 minutes
Add Operator ButtonIcon ButtonAdd a new operator to the session (manager only)Max 10 operators per session
Remove Operator ButtonIcon ButtonRemove an operator from the session (manager only)Already-uploaded data preserved; session_operators.left_at set
Reassign SectionEdit ButtonChange an operator’s assigned section (manager only)Updates session_operators.assigned_section
Resume Scanning ButtonPrimary ButtonReturn to scanning interface for current user’s sectionNavigates to SCR-R04

Actions & Transitions

ActionNavigates ToRequires Role
Tap “Resume Scanning”SCR-R04 Scanning InterfaceALL
Tap “Complete Session”SCR-R06 Session SummaryMANAGER, OWNER
Tap “Add Operator”Operator selection modal (inline)MANAGER, OWNER
Back buttonSCR-R02 Home DashboardALL

G.11.6 Session Summary

AttributeValue
Screen IDSCR-R06
Product(s)Raptag
BRD Section(s)4.6.8
Database Tablesrfid_scan_sessions (R/W), rfid_scan_events (R), session_operators (R), rfid_tags (R)
State Machine(s)RFID Session (7.11): in_progress → completed or in_progress → cancelled
Appendix F Servicesrfid.scan.command.service, rfid.inventory-reconciliation.service
User RolesALL (view); MANAGER, OWNER (approve/reject)
Offline CapablePartial (shows local counts; variance calculation requires server data)
Route/session/:id/summary

Purpose

The Session Summary displays the final results of an RFID counting session, including total tags scanned, expected count, variance analysis, and per-section breakdowns. Managers use this screen to review results and decide whether to approve the count, request a recount, or cancel the session. Variance is color-coded by severity threshold.

Key Elements

ElementTypeDescriptionBusiness Rule
Session Info HeaderInfo CardSession number, type, location, start/end time, duration, operator countRead from rfid_scan_sessions
Total Count SummaryLarge StatsFound: 4,832 / Expected: 5,000 / Variance: -168 (-3.36%)Variance = found - expected; negative = missing tags
Variance SeverityColor-Coded BannerGreen (0%), Yellow (1-2%), Orange (3-5%), Red (>5%)Thresholds from rfid_config variance settings (see BRD Section 5.16.4)
Per-Section BreakdownTable/CardsEach section with operator name, tags found, expected, variance, durationGrouped by session_operators.assigned_section
Unknown Tags ListExpandable SectionEPCs not found in rfid_tags table — potential unregistered or foreign tagsCount shown as “23 unknown tags” with expandable detail list
Missing Tags ListExpandable SectionExpected tags (active in rfid_tags at this location) not found during scanHelps identify potentially lost or misplaced inventory
Upload StatusBadge“Pending upload” or “Uploaded” with timestampShows whether scan data has been synced to server
Approve ButtonPrimary ButtonMark session as completed and accept the countMANAGER/OWNER only; writes rfid_scan_sessions.status = 'completed', sets completed_by and completed_at
Recount ButtonSecondary ButtonKeep session open for additional scanning passesReturns to SCR-R05 Section Assignment
Cancel ButtonDestructive ButtonCancel the session entirelyMANAGER/OWNER only; sets rfid_scan_sessions.status = 'cancelled'; scan data preserved for audit

Actions & Transitions

ActionNavigates ToRequires Role
Tap “Approve”SCR-R07 Chunked Upload (if not already uploaded) → SCR-R02 HomeMANAGER, OWNER
Tap “Recount”SCR-R05 Section Assignment (session stays in_progress)MANAGER, OWNER
Tap “Cancel Session”SCR-R02 Home Dashboard (after confirmation dialog)MANAGER, OWNER
Back buttonSCR-R02 Home DashboardALL

G.11.7 Chunked Upload / Sync

AttributeValue
Screen IDSCR-R07
Product(s)Raptag
BRD Section(s)4.6.8
Database Tablesrfid_scan_events (R, local SQLite → W, server PostgreSQL), rfid_scan_sessions (W)
State Machine(s)RFID Session (7.11): in_progress → uploaded
Appendix F Servicesrfid.scan.command.service, rfid.inventory-reconciliation.service
User RolesALL
Offline CapableNo (requires connectivity to upload)
Route/session/:id/sync

Purpose

The Chunked Upload screen manages the transfer of locally-stored RFID scan data from the mobile device to the Central API. Scan events are uploaded in chunks of 5,000 events each, with progress tracking, retry logic for failed chunks, and idempotency guarantees (UNIQUE constraint on session_id + epc prevents duplicate processing on retries).

Key Elements

ElementTypeDescriptionBusiness Rule
Session Upload CardInfo CardSession name, total events to upload, chunk countTotal events / 5,000 = number of chunks (rounded up)
Upload Progress BarDeterminate Progress“Chunk 3 of 7 — 15,000 / 35,000 events”Each chunk = POST to /api/rfid/sessions/:id/upload with 5,000 events
Upload SpeedStats Text“~2,400 events/sec” throughput indicatorCalculated from chunk upload time
Chunk Status ListScrollable ListPer-chunk status: pending, uploading, completed, failedFailed chunks show error message and retry button
Retry Failed ButtonWarning ButtonRetry all failed chunksIdempotent: server uses UNIQUE(session_id, epc) with UPSERT logic; safe to re-send
Connection StatusIndicatorCurrent connectivity stateUpload pauses automatically if connectivity drops; resumes on reconnection
Server ProcessingStatus Text“Server merging operator data…” shown after all chunks uploadedServer-side dedup (keeps highest RSSI per EPC) and variance calculation
Upload Complete SummarySuccess Card“35,000 events uploaded. 4,832 unique tags. Server processing complete.”Shown after server acknowledges all chunks and completes merge
Cancel Upload ButtonText ButtonCancel remaining upload (already-uploaded chunks are preserved)Partial uploads are safe; session stays in_progress for retry later

Actions & Transitions

ActionNavigates ToRequires Role
Upload completeSCR-R06 Session Summary (with server-calculated variance)ALL
Cancel uploadSCR-R02 Home Dashboard (session marked as “pending upload”)ALL
All sessions synced (from pending uploads)SCR-R02 Home Dashboard with cleared “Pending Uploads” badgeALL

G.11.8 Device Pairing

AttributeValue
Screen IDSCR-R08
Product(s)Raptag
BRD Section(s)5.16
Database Tablesdevices (R/W), rfid_config (R)
State Machine(s)
Appendix F Servicesrfid.config.crud.service
User RolesALL (view); MANAGER, ADMIN, OWNER (pair/unpair)
Offline CapablePartial (shows previously paired devices; new pairing requires connectivity)
Route/devices

Purpose

The Device Pairing screen manages the connection between the Raptag mobile app and Zebra RFID readers. Operators pair their phone with a reader using Bluetooth discovery or a 6-character claim code generated in Nexus POS (Settings > RFID > Devices). Once paired, the reader appears on the Home Dashboard status indicator and is available for scanning sessions.

Key Elements

ElementTypeDescriptionBusiness Rule
Paired Device CardInfo CardCurrently paired reader: model (MC3390R / RFD40), serial number, connection type, battery level, firmware versionOne reader per device at a time
Connection StatusStatus Badge“Connected” (green), “Disconnected” (red), “Searching…” (yellow pulse)Based on Bluetooth/WiFi connection state to the reader
Claim Code EntryText Input6-character alphanumeric code for initial reader registrationCode generated in Nexus POS > Settings > RFID > Devices (OWNER); valid for 24 hours; one-time use
Bluetooth DiscoveryButton + ListScan for nearby Bluetooth RFID readersShows discoverable Zebra devices with model and signal strength
Reader DetailsExpandable SectionSerial number, firmware version, last seen, assigned location, read rangeFrom devices table joined with reader registration data
Unpair ButtonDestructive Text ButtonDisconnect and unpair the current readerRequires MANAGER role; clears device association
Test Read ButtonSecondary ButtonFire a single RFID read to verify reader is workingReads one tag and displays EPC + RSSI; confirms hardware connection
Supported Models InfoCollapsible SectionList of supported reader models with specs (MC3390R, RFD40, FX9600)Reference information; not interactive

Actions & Transitions

ActionNavigates ToRequires Role
Successful pairingSCR-R02 Home Dashboard (reader status updated)MANAGER, ADMIN, OWNER
Tap “Test Read”Stay on SCR-R08 (inline result display)ALL
Unpair deviceStay on SCR-R08 (device card cleared)MANAGER, ADMIN, OWNER
Back buttonSCR-R02 Home DashboardALL

G.11.9 Offline Mode Indicator (Cross-Screen Component)

AttributeValue
Screen IDSCR-X03
Product(s)All Roles
BRD Section(s)1.16
Database Tables– (connection state is client-side only)
State Machine(s)Offline Mode (7.12): ONLINE / DEGRADED / OFFLINE
Appendix F Servicessystem.connection-state.service
User RolesALL
Offline CapableN/A (this component IS the offline indicator)

Purpose

The Offline Mode Indicator is a persistent banner component displayed at the top of all Nexus POS screens (all roles). It communicates the current connectivity state to the user using the 3-state model from ADR-048 (ONLINE / DEGRADED / OFFLINE). The banner is minimal when online, becomes more prominent during degraded connectivity, and displays critical information (queue count, staleness warning) when fully offline.

Wireframe

ONLINE (green — minimal, auto-hides after 3 seconds):
┌──────────────────────────────────────────────┐
│  ● Connected                                 │
└──────────────────────────────────────────────┘

DEGRADED (yellow — persistent, subtle):
┌──────────────────────────────────────────────┐
│  ● Limited connectivity — some features      │
│    unavailable                               │
└──────────────────────────────────────────────┘

OFFLINE (red — persistent, prominent):
┌──────────────────────────────────────────────┐
│  ● Offline mode — sales will sync when       │
│    connected. 3 sales queued.                │
│    Prices may be outdated (last sync: 47m)   │
└──────────────────────────────────────────────┘

SYNCING (yellow — persistent, with progress):
┌──────────────────────────────────────────────┐
│  ● Syncing... 2/3 sales uploaded             │
│    ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓░░░░░░░░  67%           │
└──────────────────────────────────────────────┘

Key Elements

ElementTypeDescriptionBusiness Rule
Status DotColored CircleGreen (ONLINE), Yellow (DEGRADED/SYNCING), Red (OFFLINE)Driven by ConnectionMonitor 3-state model
Status TextLabelState-specific message (see wireframe above)ONLINE message auto-hides after 3 seconds; DEGRADED and OFFLINE persist
Queue CountDynamic Text“N sales queued” — count of pending entries in sales_queueOnly shown in OFFLINE state; updated as new offline sales are created
Staleness WarningSubtle Text“Prices may be outdated (last sync: Xm)”Shown when product_cache.last_refreshed > 60 minutes old
Sync ProgressProgress Bar + Text“Syncing… 2/3 sales uploaded” with determinate progress barShown during SYNCING sub-state; transitions to ONLINE when queue is empty

Actions & Transitions

ActionNavigates ToRequires Role
Tap banner (OFFLINE state)Show detail modal: list of queued sales with timestampsALL
Tap banner (SYNCING state)Show detail modal: per-sale sync progress with success/error statusALL
Connection restoresBanner auto-transitions: OFFLINE → SYNCING → ONLINE

G.12 Cross-Cutting Screens

These screens appear across all products and are not tied to a single BRD module.

G.12.1 Login / Authentication

AttributeValue
Screen IDSCR-X01
Product(s)All Roles
BRD Section(s)5.5
Database Tablestenant_users (R), tenants (R), roles (R), role_permissions (R)
State Machine(s)
Appendix F Servicesauth.login.service, auth.token.service
User RolesALL
Offline CapableYes (cached credentials for POS terminal PIN login and Raptag; standard email/password login requires online)
Route/login

Purpose

The login screen is the entry point for both products. Users authenticate with email/password (standard login) or PIN (POS quick-switch for cashiers). On POS and Raptag, cached credentials allow offline login for previously authenticated users. The screen adapts its layout based on the deployment context (web browser for Nexus POS, React Native mobile for Raptag).

Key Elements

ElementTypeDescriptionBusiness Rule
Email FieldInputUser email addressBRD 5.5 — required
Password FieldInputMasked password entryBRD 5.5 — Argon2id hashing
PIN Entry (POS only)Input4-6 digit numeric PIN for quick-switchBRD 5.5 — BCrypt hashing
Tenant SelectorDropdownSelect tenant (multi-tenant users only)BRD 5.5 — row-level isolation
Remember MeCheckboxCache credentials for offline loginADR-048
Offline IndicatorBannerShows connection state if DEGRADED/OFFLINEADR-048
Forgot PasswordLinkTrigger password reset emailBRD 5.5

Actions & Transitions

ActionNavigates ToRequires Role
Login (POS)SCR-M01-01 Sales TerminalCASHIER+
Login (standard)Dashboard (role-appropriate home)MANAGER+
Login (Raptag)SCR-R02 Home DashboardAUDITOR+
Switch User (POS PIN)SCR-M01-01 Sales Terminal (different user)CASHIER+
Forgot PasswordPassword reset email flowALL

G.12.2 Error Pages (403 / 404 / 500)

AttributeValue
Screen IDSCR-X02
Product(s)All
BRD Section(s)
Database Tables
State Machine(s)
Appendix F Services
User RolesALL
Offline CapableYes (static pages bundled with app)
Route/error/403, /error/404, /error/500

Purpose

Standard error pages displayed when a user encounters an authorization failure (403), navigates to a non-existent route (404), or the server returns an unhandled error (500). These pages are statically bundled with each application and work offline. Each provides a clear error message, suggested actions, and a link to navigate back to a known-good state.

Key Elements

ElementTypeDescriptionBusiness Rule
Error CodeHeadingLarge display of 403, 404, or 500
Error MessageTextHuman-readable explanation (e.g., “Page not found”)
Suggested ActionsText“Check the URL” / “Go back” / “Contact support”
Back to HomeButtonNavigate to dashboard
Report IssueLinkOpens support/feedback form

Actions & Transitions

ActionNavigates ToRequires Role
Back to HomeDashboard (role-appropriate home)ALL
Go BackPrevious page (browser history)ALL
Report IssueSupport form / feedback modalALL

G.12.3 Offline Mode Indicator

Note: Full specification for SCR-X03 is provided in G.11 (Raptag section) as it was written by Agent A5 with the complete 3-state + SYNCING wireframe. See G.11 for the detailed specification including the ASCII wireframe showing all 4 states (ONLINE, DEGRADED, OFFLINE, SYNCING).

AttributeValue
Screen IDSCR-X03
Product(s)All Roles
BRD Section(s)1.16, ADR-048
Full SpecificationSee G.11 (Agent A5 output)

G.13 Navigation Flow Maps

These diagrams show the primary user workflows across screens. Screen IDs reference the detailed specifications in G.4-G.12.

G.13.1 Standard Sale Flow (POS)

┌──────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐
│ SCR-X01  │    │ SCR-M01-01   │    │ SCR-M01-02   │    │ SCR-M01-04   │    │ SCR-M01-09   │
│ Login    │───►│ Sales        │───►│ Cart Panel   │───►│ Payment /    │───►│ Receipt      │
│          │    │ Terminal     │    │ & Line Items │    │ Checkout     │    │ Print        │
└──────────┘    └──────┬───────┘    └──────────────┘    └──────┬───────┘    └──────────────┘
                       │                                       │
                       ▼                                       ▼
                ┌──────────────┐                        ┌──────────────┐
                │ SCR-M02-01   │                        │ SCR-M01-03   │
                │ Customer     │                        │ Discount     │
                │ Lookup       │                        │ Modal        │
                └──────────────┘                        └──────────────┘

G.13.2 Return / Exchange Flow (POS)

┌──────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐
│ SCR-M01  │    │ SCR-M01-14   │    │ Item         │    │ Refund       │    │ SCR-M01-09   │
│ -01      │───►│ Return       │───►│ Selection    │───►│ Method       │───►│ Receipt      │
│ Terminal │    │ Processing   │    │ (within      │    │ Selection    │    │ Print        │
│          │    │ (Receipt     │    │  SCR-M01-14) │    │ (within      │    │              │
│          │    │  Lookup)     │    │              │    │  SCR-M01-14) │    │              │
└──────────┘    └──────────────┘    └──────────────┘    └──────────────┘    └──────────────┘
                                                               │
                                                               ▼
                                                        ┌──────────────┐
                                                        │ SCR-M01-15   │
                                                        │ Exchange     │
                                                        │ (optional)   │
                                                        └──────────────┘

G.13.3 Cash Drawer Lifecycle (POS)

┌──────────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐
│ SCR-M01-10   │    │ Sales Day    │    │ SCR-M01-10   │    │ SCR-M01-10   │
│ Cash Drawer  │───►│ (Multiple    │───►│ X-Report     │───►│ Z-Report     │
│ Open         │    │  sales via   │    │ (Mid-day     │    │ (End-of-day  │
│ (Starting $) │    │  SCR-M01-01) │    │  read-only)  │    │  close out)  │
└──────────────┘    └──────────────┘    └──────────────┘    └──────────────┘

G.13.4 Purchase Order Flow (BUYER+ / MANAGER+)

┌──────────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐
│ SCR-M04-04   │    │ SCR-M04-05   │    │ SCR-M04-07   │    │ SCR-M04-08   │
│ PO Create /  │───►│ PO Approval  │───►│ Receiving &  │───►│ Receiving    │
│ Edit         │    │ / Track      │    │ Inspection   │    │ Variance     │
│              │    │              │    │              │    │ (if needed)  │
└──────────────┘    └──────────────┘    └──────────────┘    └──────────────┘
       ▲
       │
┌──────────────┐
│ SCR-M04-06   │
│ PO Templates │
│ (optional)   │
└──────────────┘

G.13.5 Stock Count Flow (MANAGER+ / CASHIER+ / Raptag)

┌──────────────┐    ┌──────────────┐    ┌──────────────────────┐    ┌──────────────┐
│ SCR-M04-09   │    │ SCR-M04-10   │    │ Count Entry:         │    │ SCR-M04-13   │
│ Stock Count  │───►│ Count Freeze │───►│ SCR-M04-11 (Scanner) │───►│ Count        │
│ Session      │    │ Manager      │    │ SCR-M04-12 (RFID)    │    │ Results      │
│ (Create)     │    │              │    │ SCR-R04 (Raptag)     │    │ Review       │
└──────────────┘    └──────────────┘    └──────────────────────┘    └──────┬───────┘
                                                                          │
                                                                          ▼
                                                                   ┌──────────────┐
                                                                   │ SCR-M04-14   │
                                                                   │ Count        │
                                                                   │ Approval     │
                                                                   └──────────────┘

G.13.6 RFID Count Flow (Raptag Mobile)

┌──────────┐    ┌──────────┐    ┌──────────┐    ┌──────────┐    ┌──────────┐    ┌──────────┐
│ SCR-R01  │    │ SCR-R02  │    │ SCR-R03  │    │ SCR-R04  │    │ SCR-R06  │    │ SCR-R07  │
│ Login    │───►│ Home     │───►│ Join /   │───►│ Scanning │───►│ Session  │───►│ Chunked  │
│          │    │ Dashboard│    │ Start    │    │ Interface│    │ Summary  │    │ Upload   │
│          │    │          │    │ Session  │    │          │    │          │    │ / Sync   │
└──────────┘    └──────────┘    └──────────┘    └────┬─────┘    └──────────┘    └──────────┘
                                                     │
                                                     ▼
                                              ┌──────────┐
                                              │ SCR-R05  │
                                              │ Section  │
                                              │ Progress │
                                              └──────────┘

G.13.7 Onboarding Flow (OWNER — New Tenant)

┌──────────────────────────────────────────────────────────────────────────────────┐
│                        SCR-M05-01 Onboarding Wizard                             │
│                                                                                  │
│  Step 1    Step 2     Step 3   Step 4    Step 5     Step 6    Step 7             │
│  Company → Locations → Tax   → Payment → Receipt → Users  → Registers          │
│  Profile   Setup      Config   Setup     Template   & Roles  Setup              │
│                                                                                  │
│  Step 8     Step 9      Step 10    Step 11       Step 12     Step 13             │
│  Product  → Inventory → Category → Integration → Printer  → Go-Live            │
│  Import     Sync        Setup      Setup         Setup       Checklist          │
└──────────────────────────────────────────────────────────────────────────────────┘

G.13.8 Integration Setup Flow (OWNER)

┌──────────────┐    ┌──────────────┐    ┌──────────────┐    ┌──────────────┐
│ SCR-M06-01   │    │ Provider     │    │ SCR-M06-03   │    │ SCR-M06-10   │
│ Integration  │───►│ Setup:       │───►│ Sync Config  │───►│ Inventory    │
│ Hub          │    │ SCR-M06-02   │    │ (rules,      │    │ Sync         │
│ Dashboard    │    │ SCR-M06-05   │    │  buffers)    │    │ Dashboard    │
│              │    │ SCR-M06-07   │    │              │    │              │
└──────────────┘    └──────────────┘    └──────────────┘    └──────────────┘
                                                                   │
                                                                   ▼
                                                            ┌──────────────┐
                                                            │ SCR-M06-11   │
                                                            │ Health       │
                                                            │ Monitor      │
                                                            └──────────────┘

G.14 Screen Statistics & Traceability Matrix

G.14.1 Screen Count Summary

CategoryCount
Module 1: Sales22
Module 2: Customers10
Module 3: Catalog18
Module 4: Inventory23
Module 5: Setup & Config22
Module 6: Integrations12
Raptag Mobile8
Cross-Cutting3
Total118

G.14.2 Product Distribution

ProductScreensNotes
Nexus POS (Web App)107All roles access the same web app; visibility controlled by role-based routing
Nexus Raptag (Mobile)8Separate React Native app (ADR-047)
Cross-Cutting (All Products)3Login, Error Pages, Offline Indicator
Total118

Role-Based Screen Access (Nexus POS)

Minimum RoleScreen CountNotes
All Roles16Customer list/profile, product search, inventory list, receiving, stock count, login, etc.
CASHIER+21Sales terminal, cart, payment, receipts, drawer, clock-in, scanner count
MANAGER+35Reports, catalog management, inventory management, user management
OWNER32Setup, integrations, configuration, onboarding, RFID config
BUYER+6Seasons, media manager, PO create, PO templates

G.14.3 Offline Capability

Offline StatusScreen CountNotes
Yes (full offline)14Includes Sales Terminal, Product Search, Receipt, Login, Raptag Scanning
Degraded3Payment (cash only), Raptag Upload (queued), SCR-X03 indicator
No (online required)101All management/config screens, most features beyond basic sales

G.14.4 Role Access Matrix

RoleScreens AccessiblePrimary Modules
OWNER118 (all)Setup (sole access to 8 screens), all others
MANAGER~95Sales, Inventory, Customers, Setup (partial), Integrations
CASHIER~25Sales (primary), basic Customer, basic Inventory
BUYER~20Catalog (primary), Inventory (POs, vendors, reorder)
AUDITOR~15Inventory (counts), Raptag (all), Audit Log

G.14.5 BRD Module Coverage

BRD ModuleTotal BRD SectionsScreens MappedCoverage
Module 1: Sales (1.1-1.20)2022100%
Module 2: Customers (2.1-2.8)810100%
Module 3: Catalog (3.1-3.15)1518100%
Module 4: Inventory (4.1-4.19)1923100%
Module 5: Setup (5.1-5.21)2122100%
Module 6: Integrations (6.1-6.13)1312100%
Module 7: State Machines (7.1-7.16)16Referenced in screens100%

G.14.6 State Machine Traceability

State MachineBRD SectionReferenced By Screens
7.1 Order States7.1SCR-M01-01, SCR-M01-02, SCR-M01-04, SCR-M01-07
7.2 Payment States7.2SCR-M01-04, SCR-M01-05, SCR-M01-06
7.3 Layaway States7.3SCR-M01-05
7.4 Return States7.4SCR-M01-14, SCR-M01-15
7.5 PO States7.5SCR-M04-04, SCR-M04-05, SCR-M04-07
7.6 Transfer States7.6SCR-M04-17
7.7 Count Session States7.7SCR-M04-09, SCR-M04-10, SCR-M04-13, SCR-M04-14
7.8 Adjustment States7.8SCR-M04-15, SCR-M04-16
7.9 RMA States7.9SCR-M04-21
7.10 Reservation States7.10SCR-M04-23
7.11 Gift Card States7.11SCR-M01-08
7.12 Connectivity States7.12SCR-X03
7.13 Integration Sync States7.13SCR-M06-10, SCR-M06-11
7.14 Integration Connection States7.14SCR-M06-01, SCR-M06-02, SCR-M06-05, SCR-M06-07
7.15 Special Order States7.15SCR-M01-16
7.16 Onboarding States7.16SCR-M05-01

G.14.7 ASCII Wireframe Index

#Screen IDScreen NameSection
1SCR-M01-01Sales Terminal / Item EntryG.4.1
2SCR-M01-04Payment / CheckoutG.4.4
3SCR-M01-10Cash Drawer Z-ReportG.4.10
4SCR-M01-14Return ProcessingG.4.14
5SCR-M02-02Customer Profile / DetailG.5.2
6SCR-M03-02Product Detail / EditG.6.2
7SCR-M04-01Inventory DashboardG.7.1
8SCR-M04-04PO Create / EditG.7.4
9SCR-M04-09Stock Count SessionG.7.9
10SCR-M05-01Onboarding Wizard (13 Steps)G.8.1
11SCR-M06-01Integration Hub DashboardG.9.1
12SCR-R04Scanning InterfaceG.11.4
13SCR-X03Offline Mode IndicatorG.11.9

G.15 Document Information

AttributeValue
Version7.0.0
CreatedMarch 1, 2026
UpdatedMarch 2, 2026
AuthorClaude Code UI/UX Team
StatusActive
AppendixG
Total Screens118
ASCII Wireframes13
BRD Version20.0

Change Log

VersionDateChanges
7.0.02026-03-02Unified web app pivot: removed Tauri/desktop references, “Nexus Admin” product eliminated. Nexus POS is now a single React web app (ADR-052). Product(s) field changed from POS/Admin/Both to role-based values (All Roles, CASHIER+, MANAGER+, OWNER, BUYER+, Raptag). G.2 rewritten for 2 products. G.10 POS vs Admin navigation comparison replaced with role-based navigation visibility table. G.10.2 hardware integration updated: Tauri Rust commands replaced with Star WebPRNT, WebUSB, Stripe Terminal JS SDK. G.10.3 SQLite fallback updated to SQLite WASM (sql.js/wa-sqlite + OPFS). G.14 statistics rewritten with role-based screen distribution. All 118 screen entries updated.
6.4.02026-03-01Initial release: 118 screens cataloged (7 modules + Raptag + cross-cutting). 13 ASCII wireframes. Full BRD traceability.

This appendix is part of the POS Blueprint Book. All content is self-contained.